Contact Choice Hotels Corporate

Do not ever stay at a Choice Hotel! We reserved rooms in SC for a race. We went to hotel before race and were told rooms were not ready. Went back to check in after the race and we were told rooms were no longer available. To top it off I was charoged for room that was given to someone else. I have been fighting with them since Sept 2019 for reimbursement of room. They keep telling me that check is in mail. "Bull!". It is now December 2019 and still no reimbursement! I will never stay in Choice Hotel ever again, even if my life depends on it!

Member #: LXH014713 - Leonard Heiselt - Confirmation Number: 81827018
1. When we checked in about 5 PM July 12, 2019, we learned that our reservation for a King Non-smoking was not being honored, all they had was a smoking room. I requested a non- smoking room, was advised that all they had was a double queen room, our quoted price for the King non-smoking was $113.05, but when we took the Queen the price jumped to $165.00 (something is terribly wrong with this picture).
2. The room and property was substandard, in very poor condition, the worst I've ever stayed in.
A. The entry steps (2 steps) was rock and same color as the walkway, my wife lost her balance and fell hurting herself.
B. The TV was inoperable. no remote control functions. The Desk Clerk come to the room, had 2 other remotes and finally turned the TV on, was able to select "1" channel, and told us to try and not change anything, they would try and get a repairman out the next day. So we tried to sleep with that TV on all night..it was fixed the next day.
C. Desk and night stands had no lamps, the only light was provided by ceiling spot lights.
D. No clock in the room.
E. Bathroom cabinet under the sink had screws missing from the handles and they just hung loosely. The drawer facia panels were also missing screws, or screws were loose.
F. The bathroom sink was very rusty around the drain.
Someone needs to inspect this property, other than a guest.

My welcome at the Amarillo, TX Quality Inn 1515 I-40 East on 23 June 2019 was the worst I have ever experienced! After driving from Cheyenne, WY in over 10 hours....I eagerly pulled into the QI complex noted above for our reservation at 9:45pm parking under the covered area directly in front of the door. A lady named Chrissy with short reddish hair and glasses was behind the desk...she didn't acknowledge or greet my wife and I when we approached the desk at all staring down at a computer screen on the customer left side of the counter. My wife mentioned that we had a reservation under my name, but we wanted to charge the room to a different credit card. Any verbal or non-verbal communications by Chrissy were sharp, edgy and unwelcoming. Her mad or pissed off attitude showed up when said " sign here... no here! " "Pointing and firmly tapping the credit card machine....then she says initial and sign the usual Choice form ......then raises her voice slightly SIGN at the bottom! My wife asked her if we were hopefully on the ground floor..... She replied yes...... Here is your key, room #153...Chrissy pulled out a diagram quickly saying your room is here!
Then neither one of us can boast proudly what happened next! After driving so many hours to reach the hotel, I asked Chrissy and using the parking diagram she had, which way did we pull in? ....because I didn't want to drive all the way around the facility by perhaps going the wrong direction....which happens to everyone sometime in their life! Chrissy then blew up!!!!! She says "Oh my God!" Then while looking directly at my wife and says " if you need anything.... you let me know! ". Then Chrissy picks up the phone and "Hello Mr. Johnson....this is Chrissy"!!!
I have been in the customer service arena for 40+ years....I was a PGA Professional / General Manager at the largest USAF base in Europe (Ramstein AB, Germany); Golf Course Manager for 7 year at Aviano AB, Italy; Community Services Flight Chief at Holloman AFB, NM (responsible and supervising managers and operations for an Officer Club, Enlisted Club, Bowling Center, Golf Course, Aero Club, Community Center, Vet Clinic, Arts & Crafts/ Auto & Wood Shop, Outdoor Recreation & Resiliency Training). I am no stranger to customer service and Chrissy 's customer service skills are very questionable to achieve Choice Hotels core values / goals!!!!

We recently stayed in the Comfort Inn and Suites in Irondale, Alabama. We have a trained service dog for medical purposes. At breakfast, one of the workers, named Patricia, told us that the dog was not allowed in the breakfast area. We said he was because he is a service dog with full access legally. Patricia then proceeded to argue with me and say again that the dog was not allowed. We did not leave, but I heard Patricia bad mouthing me to another employee. During checkout the lady at the front desk said that service animals are not allowed in the breakfast area because of "corporate policy". I told her the law states that service animals are allowed anywhere the handler needs to go by law and cannot be discriminated against. She again said it was corporate policy and acted very rude when I asked for her name and also for my receipt.
I have stayed in many Choice Hotels and am a points member. I have never had this issue before so I know it's not policy to break federal law when it comes to service animals. I also know it's not company policy to treat customers so rudely and talk badly about them within earshot of the customer. I am still very angry about this incident and wanted to report it so that won't happen to another customer. I also think the people at that hotel should be reprimanded and probably better trained on the law.

So many complaints about losing precious Choice points it is not funny.
We have been saving Choice points (32,391) for a once-in-a-lifetime trip to Japan back in Feb. Reservations were made, however, due to health issues we had to cancel the trip. My family has been Loyalty Choice Hotels Members since 2016. Today, I was trying to book a hotel up in NYC for a family reunion, I was in shock finding out that all 32K points were gone; I emailed and inquired why, the customer service replied immediately & told me that my points were forfeited last 03/01/19 due to inactivity.
I have received NO warning, advise, or just plain notification from CHOICE about the expiration. I DID NOT FORFEIT my points, they were taken away from me without notice. My calculation of the expiration is Aug 2019. you guys should not just arbitrarily steal hard-earn points from your loyal customers. So not happy with CHOICE Hotels points management team.

The Sleep Inn Bridgeton, Mo is falsely advertising PKF7 rate. I paid extra for this rate for two rooms. We had no problem parking and getting shuttle ride to airport but when we got back 5 days later called to get shuttle was told had new general manager and the shuttle service had been stopped. We would need to get taxi to our cars, we did have to get two cabs .I feel some reimbursement should be done. Desk clerk "who said she was office manager" would not let me talk General manager also informed me PKF7 rate didn’t include shuttle only using parking lot. That is not what is advertised online says shuttle to and from airport. She said no reimbursement would be done.

7 DAY PARK AND FLY = as advertised on Sleep Inn web site

Stay and park for 7 nights free with your next visit. Free roundtrip shuttle service is available 24 hours a day. Additional nights of parking can be purchased at a special rate.

We stayed in the EconoLodge, a Choice Hotel, on E. 40th Ave, in Aurora, CO. on both May 16 & 26. We left our car in their "secure", "monitored by security cameras" parking area behind the hotel while we were traveling by plane. This is a service they offer and they charge for. We arrived to the hotel from the airport on our return at approximately 2:30 a.m. on 5/27 and checked in. Upon arising later that morning we found that our car had been broken into. The desk staff acted like he couldn't care less. Shrugged his shoulders. Didn't comment. Didn't offer to review the camera footage until I asked. No manager available "she's comes in later". No help when I asked for nearby glass repair or auto repair. Shrugged his shoulders. Did give me a plastic bag for the broken glass after I asked. Housekeeping provided a small broom, after we asked. Manager was same way when she finally came in. Didn't speak to me until I asked if she was the manager and if they had reviewed the camera footage. Come to find out there is only one camera and it is focused on the back door. When we had arrived at the hotel early that morning my husband had gone out to the car briefly. It had not been broken into at that time. But that back hotel door had been propped open with rocks. Apparently no security on the doors either. One other thing -- interestingly we stayed in the same room (#145) both times. I noted the first night that there was a small burn hole in the bedspread. I initially thought it was a bug. Same bedspread, same hole when we returned. How clean do you suppose it was?!? It obviously hadn't been removed from that room. Poor quality and service for a Choice Hotel.

I stayed in your property from 5/ 3 - 5/5 I WENT TOSPEAK TO THE MANAGER BY THE NAME OF NELSON OF MISTREATMENT . I NEEDED TO STAY AN EXTRA NIGHT STAY AND HE TOLD. ME I HAD TO LEAVE BY 11 AMOR HE WOULD HAVE TO TAKE THE NECESSARY MEASURES BY CALLIN THE POLICE . I ONLY ASKED HIM FOR AN EXPLANATION OF WHY I HAVE TO PAY MORE TAXES AT THE PROPERTY THAN FROM MAKING PAYMENT THRU HOTEL.COM . FOR THE PAST 6 MONTHS IVE STAYED IN SO MANY PROPERTIES AND I HAVE NOT RECEIVED SUCH A BAD TREATMENT FROM AN HOTEL MANAGER . HIS NAME IS NELSON . I REQUIRE THE PROPERTY TO REFUND ME $201 . MY PHONE 973-204-7084 . MY E-MAIL IS hoofernando344@gmail.com

Arrived Saturday April 20th. Door to our room was propped open with waste basket. Very cold room as temps were in the low 50's. Room smelled of cigarette smoke (non smoking room) and dogs. Next door neighbor said there were 3 dogs in the room the day before. Burn hole in ottoman, toilet tissue holder was pulled off the was including the drywall. Final straw...there was no handle to turn on water for a bath/shower. All reported to the front desk as we did not want to be held liable. Apologies were given and we given a different room and $20 off our bill. So very dissatisfied with the condition of the room. We reserved this room 3 weeks in advance. How could this mess be offered to people? Very disappointed. $20 does not make up for our experience.

I checked into Quality Inn located at 2960 Northeast Expressway I 85 Atlanta Ga. on 4/11/19. I wore my most comfortable shoes that I just purchased for $79. I used them that night for slippers because I left my slippers in the car and was too tired to go back out after a ten hour drive. The next day I left my shoes beside my bed and went out in another pair of shoes. When I got back I bought my slippers in but I did not notice my shoes were gone until the next morning when we were about to leave out again. This is when I found my shoes had been stolen. My husband and I checked the room over two times and no shoes. I did not want to accused anyone of stealing but the only person who could have stolen them was the maid who cleans room. I immediately called the front desk and he said person had been there for nine years but will handle. I went out and when I got back I confronted Desk clerk and he had spoken to person over maids and no one owned up to stealing or seeing them. Now someone needs to do something about the crew at this hotel because I know I have not been the first person that someone has stolen from. I am disabled and have problems with my feet and I only get paid once a month. I do not have money to keep buying shoes. I wish someone would look into this matter because this hotel needs to be monitored. I would like compensation for my shoes. I still have my receipt. I will not stay here again.

we stayed at the redroof inn 250 phoenix north 17222 n black cayon hwy phoenix az 85053 we stayed there for a week from feb 25 to march 4 on the 3 day we came in late our bed was not made our floor was not clean our garbage was still full I went down to the counter to get some clean towels waited a few minutes no one there seen a cleaning cart too some towels in the morning said something to person at counter shy said it would be cleaned that night we came in late also the same the room was not cleaned dirty floors garbage over full and some on floor went down to the counter again to get towels waited again talk to the guy he told me they clean the rooms every 3 days told him I never herd of the ever in any motel I have ever stayed in in thee morning when I was going out talk to a girl at counter told her my room was not clean for 2 days sheets not change for 4 days shy said shy would make sure it would be clean when we got back I told her I was very unhappy also ice machines where not working the hole week this was my first time I ever stayed at the red roof inn thank you norman thunter please reply

I have had numerous correspondence with customer service who claimed they were sending my issue to their up depart that was over 3 months ago and even though I have tried to contact them I get no response, To cut to chase on your web site I was trying to book a room with points and money. Your website said it did not go through and try again which I did and got the same response. Finally on the 3rd try it took. Since it did indeed book 3 times I was automatically charged for insufficient points at $135. I was unaware of this since no where did it state I lacked the points to book until my credit card statement came in. I explained what happened and Kate at customer resolution wanted the last 4 digits of the credit and notified me of sending it the highest resolution desk. I have not seen any credit on my bill or you taking back the additional points that were unjustly put on my account and charged. You stated that I'm a valued customer but I'm not treated as such. I would like to resolved this directly with you and not having to go public.

I made a complaint on 11/22/18 concerning the molded,damp.bad smell. Old furniture,stains and no tv room. I was suppose to stay there from 11/21-11/24, but I could not take it. I was charge $80.73 for a couple of hour. This happen at 2364 S Loop W. No one has respond or call me about my complaint.I would appreciate my money back. This is very unprofessional. Thanks for nothing.

Hi, My name is Tamara Davis i and currently reside in el cajon ca, i am 32 years old with 2 sons and my fiance. i have been having a hard time getting into an apartment so we have been staying at this hotel for 3or 4 months. i am a student and a mother full time and obey the rules and respect the regulations as well , i pay on time , and i keep the rooms in very good condition during my families stay. Well i have been being harrassed and she has slandered my name and called me a liar, a thief , and a criminal in the worst of ways . she has harrassed me most of my stay for absolutely nothing , she came banging on my door with the graveyard security guard at around 10:00 pm one night and she asked me if i owned a white lexus and told me to come outside to the car . i was hesitant but i was having an adult encounter when they knocked so i had to get dressed the stood at the door the entire time . as we were walking down the corridor to the rear parking lot where my vehicle was ib could feel her talking about me from behind and she said oh those shoes are cute. i get to the car and show her my temp. tag and she said that someone had called and reported the car stolen and she was going to have it towed . i get the registration and other documents as i was drilled for about 20 mins.then she told me i had to checkout because they found a modified hand gun in my room . which was a lie .she took an hour of my time. and insulted me in front of other guest and she argued with me when i told her it wasnt me . after several phone calls .finally she hung up and said that itwas another guest with the same last name. i then asked her several question and i let here know that i am tired of her harrassment and slander and i would be filing court documents. tat is 2 of 14 times ive been accused, threghtened and embarrassed. i have filed several of complaints with corporate and nothing. so since i am currently still at the hotel i want u to CHOICE HOTELS compensate me and my family asap and i will not sue your chain. we would like 5,000 cash and a free suite for 40 days and a gift cardand gas card if u refuse i will see u in court. ladies name marisol

Grounds in disrepair pool closed for six days or more not enough employees to keep hotel at even a one star rating Did not tell us the pool was closed until after we arrived

I reserved a room online at the Econo Lodge, Mesa on 8/26/2018. The total was $41.00, after tax $50.66. The clerk had a hard time charging my card, as a result I wound up being charged two charges. One for $48.79 and another for $7.20. The motel is still repeatedly charging a different card amounts from 10.00 - $4.00 over and over since. This needs to stop and I need a refund of $5.33 TODAY or I will never stay at another Choice Hotel AGAIN! The clerk says my card charges a hotel fee of $10.00 which is bogus because I frequent that Econo Lodge quite often and have NEVER had this happen before! Also my OPT+ card people verified that there is no such charge.

My wife and 1and half year old little girl and i have been staying at the econo lodge in gastonia nc for going on 4 weeks and never once had any one of the hotels staff come and say a word or writen complaint toward my wife or me about anything no the baby is being to loud or us coming in and out of our room at all diffrent hours threw the day or night from ice or snack machine and ive always paid on time everyday by11:00am maybe i might have been late once or twice because i over slept but never was i ever more than 2 hours late paying my $67.84 everyday and then as i go up to pay this morning at 10:15am on 5/7/2018 the desk clerk tells me that he cant except payment for the room today until i talk to the manager Nirmal Patel witch is the general manager and he wont be back in for a half hour so i told him i would be back at 1045 to speak with him and pay for my room the clerk said ok so after i returned at 1045 the manager stilll not back yet the clerk then said 15 more min and that he asked me to let me know that he would not be renting or leasing me a room there any longer that i needed to pack my things and check out and asked the desk clerck what the reason for me to check out was and he said he didnt know that i would have to talk to the manager and i asked him could i have a hour to pack up and load my things in my car so i could check out and that would give time for manager to get back as well so i could speak to him cause it wasnt fair that im being asked to leave a motel that i havent had any conplaints against me nor have i not payed on time for my daily room rental rate so i went back told my wife what was going on we get everything packed up and loaded up the car and then at that point i went back up to the office and the manager was now there and i asked him for the reason that i was being asked to pack up and check out and leave the hotel property and his words was that the owner HD had asked him to have us check out today and not rerent us a room there today and i said for what reason did he have for that request and he said i would have to talk to him and he would be gone until the 3rd of next month my complaint is ive stayed at this mortel with no complaints against me i have payed on time everyday the full daily amount and never caused any trouble at all and then im asked to check out and not one person not one employee and not one hotel staff nor manager or assist. manager give me a reason for me being asked to pack up and check out today no question asked and cant know get me in contact with the owner/guy that has asked me to pack up and check out it is like a very big slap in the face after all the money ive spent everyday to stay at the hotel and to not have any trouble or any complaints towards me or my family in the 4weeks time that we have been staying with the econo lodge of gastonia nc at 1721 broadcast st gastonia nc 28054 im very very disappointed in the way this has been handled i could understand if there was a reason for me being asked to leave but not one employee nor manager can give me or say what the reason is so ill be glad to take my money to another local hotel and ill be glad to let everyone on socail media know of this incident and ill also make sure i spend all day every day on the review boards on the internet as well until someone has contacted me back in regards to this type of situation it really more less hurt my feelings on how my family and i have been treated its very sad i should say

I reserved two rooms for three nights for family visiting from Maryland. There stay was a very bad experience, they were unable to sleep comfortably due to the bedbugs, they were bitten while trying to sleep after a long day in the airport. My brother was unable to stay his full reservation and checked out after the first night. My sisters had no ideal of the bedbugs but took pictures of them prior to checking out and was able to provide proof to the management on checkout date.

The management offered to reduce the bill by $10.00 stating he will inform the general manager after 0800 hrs on the checkout date Sunday morning at 0530 hours. The Hot water heat went out Friday, The reservation for three (3) nights, my brother left after the first night, my other sisters stayed the full three nights and endured the bedbugs inflecting pain and marks on their bodies. Account#489416319, no effort was made to accommodate their bad experience they paid what the bill totaled. I am a shame to refer other family and friends to Quality Inn John Harden Drive Jacksonville, Arkansas.

I viewed Choice Hotels to be professional and provided excellent customer service, this was nothing less than poor accommodation and a very bad experience for my family.

The room smelled horrible. The mirrors were filthly, cleaned them myself because I couldn't stand them. Definitely will try to avoid choice hotels again.

I canceled and rescheduled a stay at the Comfort Suites in Concord NC to Charlotte NC and the customer service rep didn't cancel my stay but added the nee stay. I was charged $77 for a no show that should have never happened. I have been waited for 3 weeks on an investigation to be complete and never heard from a rep. Called Choice customer support back today and have to go through the same 7 to10 business day waiting period on an investigation.

This is incompetence on the reps part and I the one who has paid for it. Was also told someone reached out and left a message about this, not true. Who wouldn't follow up on a message about their money. I'm angry and will never stay at another Comfort Suites.

My family and I had to leave unexpectedly to AZ for a family emergency, I booked a room with 2 beds and a request for a cot. Upon arriving at hotel, a guy who looked suspicious kept staring at us. I checked in and I asked the Front desk clerk if I could call him when we were ready for the cot, he said yes.

As we were walking to the room a guy approached my son and started interrogating him about how many people were in the room. It was quite disturbing. We then get a call from the front asking me to come down so I went. And I was immediately accused of booking a room for only 2 people. I asked him if he was the guy who approached my son and he stated he was Hotel security. I advised him that his badge did not identify him as security and why was he so rude to my son. He ignored my question and said my reservation was only for 2 people.

We argued back and forth before he finally checked my reservation. He then tells me they don't have cots. I asked him why did the other front desk person confirm he was going to bring me one when I called. He said was a new employee and doesn't know anything. He then said we had to leave and he wasn't going to refund my charges for room because we were already in there. My reservation clearly stated a request for a cot and the number of people. He then stated he was kicking us out because I was hostile and argumentative.

He stated we had 3 adults with us and I told him my son is not an adult, he is big for his age. I reminded him again, my reservation was correct and there was no reason for us to not stay there. He stated that we needed to leave and my card would be charged. After driving 5 hours and dealing with a family emergency, I never expected to be treated so rudely, instead of offering us another room, (they had rooms available) or charging us accordingly, he just simply kicked us out. I will be making my phone calls to Corporate and I will never stay at another Choice Hotel Rodeway Inn again. And you can thank Anthony Garcia at Rodeway Inn, Albuquerque, NM.

The reason i booked our 3 night hotel stay was for a family getaway to denver from colorado springs. They were a cheap option and the only indoor heated pool/hot tub, which is the only reason we stayed there. The hotel was under constant construction, blocking all doorways, hallways, & elevator! Forcing us to take 2 flights of stairs constantly. Breakfast was too small for the amount of people staying there!

The 2 men running it were cranky and acted like we bothered them anytime we needed something. Pool broke after day 1! Carpet was being installed above our room so relaxing was impossible! No apology from the workers or advanced notice of renovations, we booked a month in advance. Rooms were filthy, no screen on our 2nd story window. We checked out 1 day early and were told no refund and treated us like everything was great and we were impossible guest. Vending machines were all broken as well. No rules enforced at all, open liquor in the hot tub by other guest. I should be refunded for the entire stay! Never stay at choice hotels!

Staying at Comfort Inn in Greeley Colorado, 10/30/2015. Truly Yours bedding isn't in used here. Pillows so worn out and soggy they are about half the size of a standard pillow on the queen size beds. Pillow topper "if you want to call it that" in a flat worn out piece of fabric that shifts in the bed. Bedding has a dirty stale smell and there are used tissues next to the bed. Mattress is worn out and hard. I haven't even gone to bed and am sending this because it is so bad. I only stay at Comfort Inn for the Truly Yours pillows, I will not be staying again and ready to share my Choice Hotels complaint with the world.