Contact Citibank Corporate

Phillip Wong, Branch Manager and Senior Vice President, runs the business without honesty.

I cancelled an order in April from study.com and found they charged me 59.99 April after I cancelled the order on there website. I called your call center to inform.them.that it was cancelled and they informed me it would be investigated and then stated in mail it was denied. I attempted to contact this study.com and could not find a phone number for this company so I emailed them in a box on the web site. Citibank was aware that the payment was not approved by me back in April and I complained may 4th. Study.com again charged me for June and July and Citibank paid them despite my complaint in may. I have had awful service with no results. Not only am I going to report Citibank to better buisness I am also going to report study.com for charging me monthly for a service I cancelled the following day because the material was not legitimate for a state exam. I was on the phone with your call service for 4 hours today with again no results. Study.com does not have a number to leave a message. You have paid them since April 59.99 and I had no assistance and I am very frustrated. The call service today has been a terrible experience.

On July 14 2019 call for help and all I got was no solutions to my problem one of the occasions the representative had me waiting 20 minutes and them she hanged up on me, she was very rude. I’m in Colombia right now and trying to use my card, before I left the USA I let them know went I left and went I was going to return to the USA they send me and email with a reference number; I was trying to explain this people that I was calling through Skype because my phone don’t have data here in Colombia but they insist to call me on my phone I told them that was not possible because I don’t have data here in Colombia so they decided not to help me; I’m very disappointed from Citi bank I have been a good customer and have several accounts with you guys and I think I do not deserve that kind of treatment.
Thank you

what another horrible waste of time. I just spent more than 20 minutes on th phone with a representative
and I could hardly understand a word she said. In the end I was unable to complete my transaction because of the poor
communication. What a mess your customer service has become.

You closed my account stating I requested it, this is not true. It was even agreed that I didn't request the closing by supervisor, James jxcb07. I used to appreciate your company but your lack of due diligence convinced me that I can do better. The headaches you've caused me are worth it knowing you'll NEVER get another dime from me

So I was purchasing a ticket from American Airline, and then Citibank offered me $250 off from my first airline ticket purchase if I apply. So when I applied the first time I got an error message, then I applied again in the next day and it works! then after a week I received two of the physical credit cards. Then when I called the customer service and I asked them why did I receive two of them, they said because I apply twice thats why I’ve got two cards, and the bonus was on the first card, and the purchase was on the second card!! I asked to merge credit cards or transfer balance from one card to another, they said its not possible! I read on the internet about ““The 8/65 Rule”
The 8/65 Rule means that you cannot apply for more than one Citi credit card in 8 days and not more than two credit cards in 65 days” . They said its not true, you can apply as many as you want to! :/

In conclusion I couldn’t get the $250, plus I have two credit card from them :/

YOU CHARGED ME UNDER 5cfgaee75BPQVAMY FOR BLUE HERON HEALTH GUIDE TO HEAL ARTHRITIS 23 DAY PLAN. IN THE AMOUNT OF $72.91, ON MY VISA, I AM A SENIOR OF 78 YEARS OLD AND ON A LIMITED INCOME, I CANNOT AFFORD THIS PRICE AT THE MOMENT, PLEASE REVERSE THIS AMOUNT ON MY VISA ACCOUNT, WHEN I HAVE SAVED ENOUGH MONEY, I WILL ORDER, AND OF PRESENT I CANNOT, AND INTEREST WILL BE CHARGED ON MY VISA, SO ASKING PLEASE REVERSE THIS AMOUNT. I DID WRITE YOU SEVERAL TIMES AND HAVE NOT HEARD FROM YOU, THIS WAS DONE IN THE EVENING OF JUNE 6, 2019.

PLEASE ANSWER.

DARSHAN SIDHU
EMAIL....IS dsidhu4@telus.net
waiting patiently for you to reply to me.

THANK YOU IN ADVANCE

I received a promotional rate of 1.99% on purchases and started making after calling Citi bank to confirm the offer. I never paid attention to the bill much because the balance wasn't that high until I received my bill this month and I thought the interest rate was very high. When I looked at the rate it was 19% I about died. I called Citi Bank all they kept saying was we don't see an offer I have an e-mail to show that I received the offer and called but conveniently they don't have the offer in there system. The day of making a large purchase with the card I called to verify the offer and they don't seem to have the call. The representatives were not apologetic in there minds they didn't see the offer there's nothing they could do but offer me 0% on a balance transfer where I would have to pay a fee. When I asked to speak to a manager I was told his is only going to tell you what I've been telling you. I've been a Citibank cardholder since had this card since 2011. This is no way to treat a customer it's like in there minds I'm just making this up. It doesn't even make since to me why someone would make up something like this and put themselves in financial risk. I'm just very sorry that a business such as Citibank would treat there loyal customers in this way. They certainly talk the talk, when you call they thank you for being a loyal customer. But they are afraid to admit when they have made a mistake and correct it for there loyal customers.

I received a notice regarding my account asking me to change my password. Because I am serving overseas it asks me to verify my account. The only two ways offered are to get a code using a phone number that does not work in Liberia or to call Citibank. I don't have a phone here with service to call citibank, and the cost of such a call from Africa is excessive. It seems like if you are going to warn someone, making them alarmed about fraud, that you would allow an option for email. I cannot even sign in to use your chat function. I appreciate the security but I sort of need some help. There needs to be options for people who cannot use a phone. It is extremely frustrating not being able to change my password or view/give input on the suspicious activity noted in the email.

Thank you for replying so I need not worry someone is misusing my card. I am not using it for purchases here although I sent a travel notice in September. I have it for emergencies only. I do use if for purchases through Amazon or for other bills based only from the USA.

Thank you.

Your night phone service is hell.
It takes 5 mins to reach someone. Then 5 more mins of security questions. Then the person told me that I gave her wrong information and I should hang up and dial again! They are slow, incompetent or just wrong.
Your stock price goes down and will continue to go down until you realize who the most important people in your business are, us the consumers.

The customer service over the phone is the worst especially if it is clearly outsourced. The phone calls leave me frustrated and angry. Questions are repetitive and they clearly read a script.

I have been having problems with the on-line and app applications and services since day one. Lastly because of my inability to login into the app or portal I went to a branch and they help me to register a bug and ask me to wait for x number of days / hours until the issue is resolved. I don't have access to the account, I can't get a detailed statement of the card transactions, I can't provide any info to my accountant, I can't get anyone in Citi customer support to send me the digital documents ASAP. Today they ask me to wait for the card since the CVS # is 000 and they claim that this is the reason for my inability to do anything. Still the clock is ticking and my due day passed and you guys have not been able to provide me with the info I need in a timely fashion. It will be immoral for you guys to charge me for late fees because of your inability to have a running system that works. I need this issue to be resolved ASAP and not in another X number of days/hours.

Over 6 months ago, I was advised by Sidney, branch employee of 42nd Street and 3rd Ave location, to open one single checking account in order to receive $600 promotion offer. I only needed to maintain $50,000 for six months. I still have not received the promo. I tried called the rep and visited that branch. But she got transferred to a different location. I have been trying to reach her for a month at a different location but cannot get a hold of her. Another employee submitted a claim but it has been over 3 weeks that it has not been resolved. Everyone is giving me a run around. Nobody knows how to fix it. And it seems that only that rep can help. But she is never reachable. Not even the branch manager can help. Not even the customer service rep over the phone can help. I need answers.

I was due a settlement refund and still haven’t received it. They sent me mail to my personal address stating that if I did not cash the check within a certain time frame it would be cancelled. Problem is I never received the check. I called and the Citi Card Representative cancelled the check due to me not receiving it and said it would be sent within 30-40 days. He wouldn’t credit my account and it’s 60 days past initial phone call and I still haven’t received the check. I get charged when I’m late for a payment but can’t get what’s lawfully owed to me.

I have been trying to open a checking and savings account for over a month and a half. This has been a frustrating experience to say the least, and should be an embarrassment to Citibank.

I saw the advertisement for 2.36% interest for a Savings account, and since I had a lot of money in savings, and it was only earning 0.75%, I thought this would be for me. I called the number and talked to a representative, and gave her all of my and my wife's information-"drivers license, social security numbers, etc". My wife and I both had to verify information with the representative, and this took about 45 minutes for both of us.

Then I received an email stating they needed all of this information in person. So I compiled the paperwork (added copies of bills, actual social security cards, etc.), and the pages to fax totaled 15. All of this information was faxed, including following the instructions to put the file number issued to me and both of our names on all paperwork.

After a week, I heard nothing, and called Citibank. They claimed they had not received the information and asked for me to re-fax it. I did this and called the next day, and was told they still hadn't received it. I waited another week, and called, only to be told they still had not received the paperwork, and they were behind due to the huge response.

I waited another week, and was told again they had not received my paperwork. Now I spent over $25 to fax this information to their new accounts number, and verified each time I was sending the fax to the right number. So I talked to a supervisor, and was told there was nothing he could do, he did not have our paperwork. The next day I got a set of " Welcome" paperwork from Citibank, which now showed account numbers for the checking and savings accounts. I waited 5 more work days, and called again. I went straight to another supervisor, and explained my situation, and he was able to determine that I was initially given a "bad" file number, and all of my information was sent to the wrong department.

After further discussion, the supervisor told me he now had a "good" new file number, but I would have to re-fax (for a third time), all of my information with the correct file number written on it. We argued, and the supervisor went to his supervisor, and a determination was made that they could merge the bad and good file number, and use the information I had already faxed twice. This was on a Friday.

Saturday, I received another 2 welcome packs from Citibank. Now the thing is, I now have 3 welcome packs, and they want me to transfer my money, but they contain savings and checking account numbers, and all three have different numbers. I have 3 different checking and savings account numbers!

I call Citibank again on Monday, and talk directly to a supervisor, and again explain the horrible service from Citibank. They now tell me I should use the checking and savings account numbers from the first packet mailed to me, even though I did not have a good file number at the time, or that they could even find my information.

I told the supervisor to close out my account, I was through. I do not believe I could get any kind of reliable service from Citibank.

Sincerely,

Michael A Buren

I was in the hospital for nine days five of them in the CCU. When I returned home I realized that my bill hadn't been paid so I sent it right out. My Netflix bill became due and they were denied payment because for the first time I hadn't paid my bill and the best part I wasn't even a month overdue on top of the fact I also had another$1600 credit limit!!! I was told by the person on the phone if the payment is not received within three days of the due date you can't use your card I have never ever heard of such a thing.I have been a member since 2006 or 2008 one or the other have a credit rating of 765 but because I missed a payment because I was in the hospital I can't watch Netflix I have never been so angry in all my life so if this is the way you treat your customers who do pay on time I do not want anything to do with this company again I will pay off my bill and take my business else where!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I went on a cruise and now have money on hold. The cruise line has told me that it is up to my bank to drop them off and all I get is the run around from Citi Bank.Now I can't use my card and any billing atatched will be denied. This is bad business. The burden is on me. I called and was told that a supervisor would call me back and then found out that the supervisor could not call me back so I would have waited all day for the call.

On Aug 2018 citi bank of Bocarotan FLL offered ne promotion if open checking account with15000 dollars and keep it for 90 days I get 400 dollars bonus so I opened account ever agent working in bank wrote in stamens I got from bank 400 dollars bonus in November 2018 she never mentioned to me any other information about this account when came back in November they informed me I have to leave for 6 months to get bonus 400 dollars I agreed and teller changed date on statement I have to 30 Jan 2019 to get bonus I came back on 30 Jan 2019 they denied bonds telling me now I should have opened checking and saving account to get bonus whey the bank did tell me that before took my money especially they agent in bank assured me when l opened account that I will get bonus and she wrote it with her hand writing 400 dollars bonus now they do not want to give me bonus after many attempts to meet manager which every time she find excuse not to meet me so I send to you my complaint hoping that you correct this matter thank you Fouad michail MD

1% chance that someone will answer your call or return your call (+- 10%)
$400.00 promotion should have been posted on 10/06/2018. Never done. 3 accounts were opened with the $600.00 promotion - great delay in posting after too many calls and no return calls. Our understanding was that if we kept the minimum balances in each account we would all individually receive the promotions.
Carol Kosinsky did not receive her $400.00 promotion because she was charged 415.00 by Ctibank to receive a $15,000.00 wire sent by Chase without charge to the Citibank Account #6792983320.

Please reverse the $15.00 Citibank wire charge that was never explained to us at the time of our several deposits. This charge prevents the $400.00 promotion payment. Even deduct the $15.00 from the $400.00. I think that would be fair.

Best regards,

Carol Kosinsky

When their website isn't working, which is more than half the time, there isn't anywhere on the site to get assistance without having to wait for someone to respond. Their FAQ's are totally useless. Tried to set up alerts; went through the process of getting a code and entering it; it "claimed" there was success but still couldn't get my phone number to highlight so I could get the alert. So lame and useless.
They have no means of sending email "complaints" through their website as if they are NOT interested in being helpful to customers!
Can't wait until I get my debt paid off with them and will NEVER suggest anyone ever use them as a creditor!
They increased my interest to beyond what my credit score would support and then would do NOTHING to correct their bloodthirsty overcharging!

I used mobile deposit to cash my payroll check a day after I received it. My account was overdrawn at the time that I got paid. When I deposited the check, a small portion of it was made available to the account (enough to cover the overdrawn balance.) I tried contacting their banking services so that we could verify that the check had cleared but they refused to make those services available to me. I asked to speak to an actual supervisor but instead I was given peer to peer run around. The last individual I spoke with was named Judy. I asked to speak with her superior and was told that there is no one above her that I could speak with. I told Judy that I know she didn't own Citibank and asked her again if I could speak with her true supervisor. She told me no, so I then asked for her ethics phone number and she told me that she couldn't give me any numbers to speak with anyone and that I would have to call her department to speak with someone else. I am trying to pay my rent and this shoddy service is possibly going to have my family evicted. I just want access to the money that I earned.

My fraud complaint against a person who hacked my computer and used several of my credit cards to purchase thousands of dollars digital goods is ongoing. A language conflict resulted in a incorrect conclusion. I corrected the error and submitted a police report to rectify the misunderstanding. I'm still paying penalty fines for over limits and extremely high interest rates and frauded over limit interest. $6,800 ON THIS CARD IS FRAUD.

I've tried several times stop check payment from my company's business account, it did work.
However, recently, when I used the telephone automatically system to stop payment ,it always can not complete the process, then I was forwarded to customer service, who will always told me if they helped to do so, it will charge $35 dollars per time.
It is ridiculous and makes people frustrated in waste of time dealing with stop check payment.

It needs action right away, and it is not fair to let people try thousands of times to do so.

I am writing to demand it is to be improved immediately.

Dear Citibank:

10/25/2018
I want to report an incident where an agent verifying back with me my specific $2,000 wire instruction into two wirings of $2025 and $10 thereby charging me an additional $35($10 additional on the $25 fee for the $2,000 and $25 fee for the later wiring of $10) on top of my set up of $2,000 + $25 fee; the receiving end obtained $1,990 and later a $10. If the agent excess charge cannot be channeled to the agents own account then I might not have a problem, but if the agent can channel the excess fund and repeat the process to multiple customers through out the month after month, then I have a problem with that; the later $10 wire transfer was not recorded in the wire history thereby leaving no paper trail nor the $25 fee for that $10 was recorded in my statement thereby leaving no paper trail. So many descriptive words come to my mind of the action happened that anyone can reflect with what I am thinking.

Hai
johnnypravo@gmail.com

I opened an account with citi bank couple months ago. The closed my account without any explanation. Recently they even closed my credit card account which I have opened couple years ago without any reason. I keep asking myself what I am doing wrong. I called customer service, no one can explain to me. The only thing they said is "bank decision".

Citibank sent me a letter dated 8/29/2018 received on 9/4/2018 advising that during a recent review Citibank has chosen to close my CD account on 9/8/2018. I had previously received a letter dated 7/26/2018 advising me that I would not be able to access my account if Ciitibank did not hear back from me. The day of receipt of the letter dated 7/26/2018, I took the letter to my local Citibank branch. Earlier this year, I had changed the title of my CD to my trust’s name. The personal banker advised me that a page was missing. The banker resent the document back to Corporate, and I was advised that the problem was resolved.

Immediately after receiving the latest letter dated 08/29/18, I attempted to resolved the matter with the customer service number listed on the bottom of the letter (888-275-2484) only to be redirected several times, eventually ending up connected to the Mortgage Department. No one was able to help me. I also found that my on-line accesss using my debit card was deactivated even though the letter did not list my checking account. This concerned me since my social security is deposited to this account. I revisited my branch. The personal banker attempted to contact Corporate to resolve the problem. After almost three hours of unanswered emails and phone calls that were non responsive or not answered, the personal banker was not able to resolve the problem and suggested that I come back the next morning. I was upset since I am in the process of home repairs and needed to pay my contractor and did not want my check to bounce. The personal banker issued certified checks from my account.

I spent the next day at Social Security to have my social security deposited to another checking account at a different bank since I was not able to access my account to pay my bills. The banker did reach out to me this morning advising me that my account was no longer frozen. I have no complaints about the branch’s banker. He was doing his best to help me but both Citibank’s internal and external customer service are non responsive and need vast improvement. I have been a customer of Citibank for over thirty years but I no longer have confidence in Citibank.

I have been a loyal customer of citi mastercard since 1996. My account was deactivated without my consent.

I called the 800 number 800-950-5114 suggested to me via your chat service. I was received by an indian speaking individual, who instead of helping me, insulted me and suggested that I take my business elsewhere.

I asked him to help me reactivate my account. Instead of helping me fulfill a simple request, he blew me off insulted me and treated me like dirt. He said it was my fault and started blaming me for my card's inactivation. I told him the customer is always right, he told me NO and all but suggested that you guys at Citi dont want my business and to take my business elsewhere, then hung up on me.

Perhaps you should review the conversation and fire whoever it was I talked to because instead of receiving help to fix a screwup by you guys that had nothing to do with me, he insulted me.

You dont want my business? Fine, I and my family will never use another Citi service.

On June,29th 2018 I made a purchase online with my Citi bank credit card of $4200 from Mobe Educational Program. Because I needed a total of $9200 for the items/services I purchase the additional a mount with my Chase and Santander bank credit.

After making the purchase I never received what I ordered, I was expecting my package to arrive on the July 6th but i never received it, I tried to reach the merchant but I could not reach them. When I check there website it was down it is still down up to now see www.Mobe.com so there was no way I could reach them. I did some research and I got a document stating that Mobe was closed by FTC see the link under Mobe case www.bernet-receiver.com

I then called Citibank,Chase bank and Santenderbank and explain to them my sistuation and filed a dispute claim.Chase bank and Santender bank went a head and filed a dispute on my behalf and since then they have been updating me see the attached letters from them..

I never heard from citibank until when i called them and i was told they could not go a head with the dispute claim because i did not have enough information i ask them what information they needed and the lady i spoke to from Dispute department (Josephine) told me that if i can send them an invoice then they can go ahead and file the dispute..i then sent the invoice to the email address she gave me billingdisputes@citi.com and called after two days and they confirm to me they got the information and that they will get back to me.

On friday i receive a letter from Citibank telling me they can not go ahead with my dispute because i do not have enough information.And they told me to solve this with the merchant.I am so dissapointed why citibank dispute department is not willing to help me with the dispute to recover back this money and making it very difficult to me..How do they want me to contact the merchant myself and i can not reach them?

Can someone kindly look at my case and help me with the dispute.I never received the items and services i paid for please.

I have attach the agreement i had with them on what they were to provide,the invoice and letters from chase bank and santender who file for me a dispute without even any asking for any more information.

i believe it is unfair that citibank dispute department was not able to help me with this dispute.

Thank you for getting back to me.

Lilian Ouma card no:5424181336627083 , REFFER TO DISPUTE NUMBER : D507145120618

Nys put a Levy on my Savings and Checking Accounts last month. After speaking with my Attorney they notified Citibank to put a hold on the Levy on 6/15. My Attorney notified me the other day that on 7/3 Citibank released my funds to Nys while there was still a hold on the Levy. I have spoke to two people at Citibank,one being Paul Simmons, manager of the Selden Ny Branch where my account is. I explained the situation and he said he would call me back. When he called back he just kept saying it was not Citibank’s problem and there was nothing he could do. I asked for the legal department and he stated that they couldn’t help me. As per my Attorney those funds should never have left the bank as my situation with Nys is in the process of being resolved and Nys did not lift the hold. Please let me know if theres any way to resolve this. Sincerely,Brenda Pierro 631 974-3386

Citibank branch 064 New York queens Jamaica only1 trailer working 10 o’clock morning after holiday i stay in line almost 15 to 20 minute and I am first customer when my turn come he ‘(trailer) say we have only 2 person working I am not going to cash your 8 saving bond come different time that not way to do it how come people so rude they need more trailer plus need training too he did not cash my saving bond I have only 8 he just want to cash only 2.i am almost more than 20 year customer with city bank I come back without cash any bond and I need money wow that citibank

Member for 35 years, Do to an error on my last purchase, my charge was to be $97.00 but was charged twice. I did not get a statement from you yet because I caught the error within minutes of the transaction. I called you and explained the aforementioned. Was told I would be charged only $97 and had to destroy my current card. It would be replaced in 24-28 hours. Now in my 4th day and need card. help.

Citibank records show that I am on "paperless statement" program for 1 of my multiple credit card accounts. I never did this and they refuse to remove the service late fee and interest due to a missed payment. For a charge of less than $10.00 they will not admit that this was their mistake. There was never a email verification acceptance to/from response indicating my agreement to the change of billing status and their clerks and supervisors were nasty officious robotic automotons on the telephone when presented with my billing problem.

I purchased a couch with 1stopbedroom . I used my Citi mastercard. I never recieved the merchandise. I spent one hour with dispute dept. twice. Your dept. sent letter that they will go on the word of merchant (not mine) and in ten days and consider dispute resolved, charging me full price. I DONT HAVE THE MERCHANDICE> IT WAS NEVER DELIVERED> >

One of the my perceived attraction of banking with Citi is its stated Global presence as spelled out in Citi's mission statement. Recently in late October and early November this year, I traveled to Hong Kong and nearby Guangzhou, China, thinking with my US Citibank account, effecting currency exchanges would be easy and effortless. My experience with Citibank in Hong Kong was abysmal. This experience led me to believe I might have done better as a consumer in the Crusades era if I were dealing with the Knight Templars instead.

Before I left US, I called the Citi help-line and was referred to and reassured by a financial agent I could obtain local currencies i.e. HK dollars and Chinese RMB without problem. I should have detected the tentative tone over telephone.

Obtaining HK dollars through HK ATMs were no problem. Anything else becomes one!

When I went to obtain a few Chinese RMB before leaving Hong Kong to Guangzhou, China, the invconveniences and disconnects showed.

The Hong Kong TsimShaShui Citibank agent reassured me I could obtain RMB through the ATM as an option as well as HK dollars. He was wrong. I did not pursue at that moment at that branch because it was late in the evening.
The Hong Kong Central District Citibank ATM clearly led me to believe this could be done, as the placard on top of the ATM machine stated (see attached picture). That was a lie. When I inquired politely with an agent as to whether I could obtain Chinese RMB, I was told, in mild but evidently a " don't bother us " way, HK Citibank could not see my US Citibank account. I would be on my own. The insinuation was clear, Citibank HK would not help. I could call US Citibank helpline since I held a US Citibank account. I ended up doing so after a 30 minute wait. The US Citibank financial agent over the phone was not able to help. I did not have the time on that day to spend another hour at HK Central District Citibank to resolve the issue.

When I returned another day (the third time with HK Citibank, the second time with Central District branch) to pursue this same issue, ' getting a small amount of Chinese RMB ' before I traveled to Guangzhou China, I was made to wait a full 45 minutes before being sent to the help counter. The counter agent was pleasant enough and gladly exchange my HK dollars for Chinese RMB for a fee.

This whole experience did not alleviate my ultimate question to Citibank, " Why do I have to first exchange my US dollars to HK dollars then wait and exchange again to Chinese RMB? Each exchange being assessed a fee!! You are my Global banker and Citibank is holding my US dollars in my US account. " It seemed to me, as stated earlier, I would have done better with The Knight Templars in the Crusades era than Citibank with international banking.

Please explain what kind of Global mission are you on?

i signed up for the citiprioritry checking account march 5 1917 which stated a $500 bonus after sending them $50,000.00 for 90 days. i had to apply by phone because i had a po box.in july 1917 i asked them where my bonus was and they said because i hadn't signed up for paperless statements no bonus.the person who enrolled me over the phone never informed me of this requirement. why wouldn't i not have signed up for paperless statements since it takes about 2 seconds. i told a friend in long beach ca about this offer about the $500 bonus and she signed up in a citi branch. when i asked her if she received the bonus she said it was denied because of not signing up for paperless statements. there is a site on the internet where people who signed up for this bonus were also denied because of not signing up for paperless statements.

Today, November 15, 2016 I visited Citibank branch FC#238, located on 3351 Tweedy Blvd., South Gate 90280, CA and waited over an hour to pay my house mortgage and card payment. There were two tellers and later was cut down to just one. The line was very long inside the bank, and at plain view, there were only two staff members, the window teller and another person helping customers with loan applications, and there too, there were several customers sitting down waiting to be help by that one person.

It was ridiculous. Everyone waiting in line and customers sitting were furious, and of course the manager, Michelle Quevedo, was out, so we couldn't voice our complaint and frustration. But I promise myself that I would place my complaint because this is an injustice to all those customers that waited in line.

I had been thinking of changing my money from Chase Bank to Citibank, but after this experience I'm going to keep it at Chase. One more thing, I have also noticed that most banks that are located in Latino areas, they do not care about their customers. Those banks (which now includes Citibank), could care less about their Latinos customers. The reason I say this is because I have been in other banks that are not located in Latino areas, and noticed that there are plenty of tellers to help out the non-Latino customers. I sincerely hope that this message reaches someone in Citibank that seriously looks into this problem. Latinos work hard for their money which they deposit in banks like Citibank.

We are not there to take money from Citibank, we are there to put money into Citibank. Money which Citibank uses it to make profit(s). So I do not understand why we are being treated with such lack of respect.

I am a citibank gold customer for many years now and I've been treated very unfair with incompetent people that work there. I applied for a home equity line of credit back in June that is 4 and half months ago and I'm still waiting for the closing date which no one can give me because the personal banker Kira Yakubov, the bank manager Jay the processor Monica who they finally got rid of her because she had no clue what was going on with banking. The under writer also Jody the new processor.

Not one of them seems to be able to get things done. My credit score is over 800 I have no judgements against me. I have no out standing bills and no mortgage and they are having a hard time increasing my home equity line of credit. My income is excellent and I did produce all of my paper work they wanted the first day I applied for this. I keep on getting the run around and they keep on blaming each other for all this. I will never recommend Citibank to anyone and as soon as I find a better bank that is professional and competent I will be doing my banking somewhere else.

Absolute incompetence from Citibank. Here is my e-mail chain with these idiots, do not bank here they are reckless with your money and liars. Still haven't received my refund. So even though I only asked for info on how to close the account...you have gone ahead and just done it with no info and then claim it is at my request because obviously you cannot read. And even worse I still have no information about getting my deposit back. Either wire the money today or re-open the account.

I will be filing a complaint with the FTC. Your correspondence system is a symbol of incompetence. What a joke. I demand a call an apology today with a full explanation of this travesty of customer service.

Dear Customer, We regret your decision to cancel your account. However, we do understand that certain choices have to be made in order to maintain a positive financial portfolio. We have closed your account at your request. If you would like to consider reopening your account, please contact Customer Service. Our Customer Service number is 1-800-950-5114. If you are outside the U.S., you may call us by dialing the operator from a land line telephone and requesting to place a collect call to the United States at 1-605-335-2222. Our telecommunication number for our hearing impaired customers is 1-800-325-2865. We sincerely thank you for your past business and we hope to continue doing business with you in the future.

I guess the question I have now asked multiple times is this. If I am not valuable enough to consider for a regular line of credit instead of a secured line, why should I stay with Citibank? I have unsecured offers from other banks. How do I go about closing the account and getting my deposit back? If my payment history thus far doesnt give me any status with you as a card provider...why should I stay. Basically I am paying a fee to borrow my own money still. Here was the next email...

Unfortunately, since your account is a Secured Credit card, we are unable to process a credit line increase or raise the limit set on your account. The credit line for your account is based on the amount of money you provided for the Certificate of Deposit when the account was opened and therefore can not be changed. Please know that we will continue to improve our service to you and we hope that you will continue to make Citi your choice for quality and value.

Their response is almost insulting...Did anyone even bother to read my ask...instead I get a robot response that doesnt answer my question? Please send me instructions on how to close my account. I wish to deal with a human not a robot. Poor customer service to respond the way you did! I am now an unsatisfied customer I only asked a simple question. Once again I get a bad answer...

Dear Valued Customer, Thank you for your interest in obtaining an increase in your credit limit on your Citi Classic account. We are unable to process your request through our Secure Message System. Please sign on and resubmit your request within Citi Online or contact Customer Service. You can call our Customer Service Center at 1-800-950-5114.If you are outside the United States, please call us collect at 1-605-335-2222. Our telecommunication number for our hearing impaired customers is CS TDD 1-800-325-2865. If there is any way we can be of further assistance, please feel free to contact us.

I have managed my account by paying my balance in full every month. At this point I still have a secured card but could switch to Capital One and have a non-secured card. I either need you to increase my credit line above that that is secured so I can start building a stronger relationship with your bank, which I really want to do, or I will need information on how to close my account and get my deposit back. I do not like the fact that a computer, not a human makes these choices. I am not feeling valued as a customer.

I have never had a Citibank card and I never want one. It was opened 2008 and I just found out in 2016 it's been taking money out my account. This account in a name i never had, and I told collection agency it was a fraud account. They have my s.s. number and said it me. Send me paper my name on it. This account not on two credit reports. I see if on my last one and I will have it taken off. Put another fraud alert on my credit reports. I have no idea how they got it. This account was opened in different state. I am upset and I hate any company make people pay.

Very very poor customer service. Was charged $25.73 late fee for a payment due on July 3 and I paid on July 1. Tried to get fee waived but was only put on the phone merry go round with calls to the Philippines who did not understand the English language. Fee is not important but the manner of their extremely poor customer service is a problem. I have been an outstanding customer and always pay the total amount monthly to avoid charges (maybe why they are acting ignorant). Don't really care because I have other accounts with Citi which I will be closing out. Wish I could give zero stars or negative stars! Beware of this unethical and shyster business.

This is my 2nd complaint letter. Does anyone cares about your client at Citibank? Hello. My name is Lan Phan. We have recently signed up with Citibank Admirals Club card and we have been trying to talk to manager or supervisor for the past 2 weeks now and have not been able to speak to anyone yet!

The problem that we are having is that we have added a few family members in a short amount of time and have had a lot of activities on our card and the Fraud Department wanted us to fax to Citibank the following three items: 1 - Driver License / 2- Utility bill / 3- Pay stub and we did as per. your company request and we faxed it to the following number (866) 532 - 5470 on April 19, 2016 and was told that it would take 72 hrs for things to get cleared up and so we waited and after 72 hrs. we contacted Citibank and was told that you didn't received our fax!!!

We then requested to speak to a manager but was told that there is no manager available so we asked how we can resolve this matter and was told that we needed to refax the information over to the same fax that was mentioned early. We have refaxed everything that you have requested for the 2nd time now and have spent $12.00 dollars in faxing to you and we followed up with you on May 03, 2016 and was told again that you have not received anything from us! We then asked to speak with a manager and was told again that there is no manager available at this time!

The other problem that we are having with your company is that you folks want a phone number for me that you can verify that it is my account but I only have a cell phone and the account is under my husband name which is a common thing now a days and you should know that no one really has an account on their own anymore now a days! I am VERY DISAPPOINTED of they level of service that has been provided to us and as you can see that we have paid our account off in full in the short amount of time that we have been with you and we would like to continue to be with Only so we can use the American Airlines Admirals Club.

Please contact us ASAP so we can resolve this matter and move forward and also we need our Credit Card to be activated again ASAP. We need to know that since we have lost 2 weeks in trying to resolve this matter how would be be able to spend the $5,000.00 dollars in the first 3 month to receive the 50,000 American Airline Advantage points. How do we get the information to you directly so you can resolve this matter? Once again we have faxed to you all ready twice and you are still telling us that you didn't received anything from us, we have fax confirmation that our fax was sent to you and that the fax was completed with no problems.

I am a Citibank customer. On 03/25/2016 I came to a Citibank at 787 7th Ave, New York, NY 10019. I made a line to be served by a pesonal banker. A banker got off an office & asked, Who is next? I answered, I am. BUT She was taking a person who was behind me & told: I think, He was first. I called a manager, she came & told a banker to serve a person. When I told: I will complain a Citibank headquarters, a manager ignored me to call a security. I ask to investigate this case, after I will fill out a suit against a Citibank because of discrimination case against a white customer by black Citibank employees. Thank for a Citibank discrimination service.

November 17, 2015, call to my residence - requested 2 payments totaling $823. Replied in the negative to caller. Difficulty understanding caller because of heavy, accented English. November 23, 2015, withdrawal of $823 made to my Simmons Bank account. Withdrawal resulted in $1500-1800 overdraft charges at Simmons Bank and legal notification of checks failing to pay. December 7, 2015 repeated calls to Citibank Card Customer Services results in contact with an officer manager who refunds $823 to bank account. The Citibank Card Customer Service refunds interest payments on Citi account to personal bank account $600.

The Citibank Credit Card has 2 payments overdue and I have no money in my bank account on December 25, 2015. My retirement checks have gone to repay overdraft, mortgage and utilities. This problem has not been resolved! My Citibank Credit Card is past due, I am receiving five to six calls daily asking when I will be able to pay. I have not recovered from this fiasco because of my fixed income. Until this incident wiped out my good credit standing, and my good payment standing with Citibank Credit Card; I paid my bills in a timely manner and did not fall behind. As a personal insight, I am a disabled, retired teacher on a fixed income. I cannot at this juncture see my way to regaining my good standing with my bank, my credit card (s) or my credit standing which was 815 before this incident with Citibank.

On 27 Jan 16 I received an Email notice that my MasterCard mailing address was changed. As I did not change my address I called 1-800-669-8488 on 27 Jan 16. It took 20 minutes to convince your agent of my identity & that I did not make or authorize the address change. There records show that someone had made it through your automated system 3 times. The first time was to check the account balance. The second call was to change the mailing address, password and order an account statement. The 3rd call was to order a new credit card.

I was informed that my card was deactivated and that my address was corrected back to the original address and no statement or card would be sent to the “new” false address. On 9 Feb I spoke with an agent who informed me that my address was still shown as the false address and that a new card & statement in my name was mailed to the fake address on 28 Jan 16. On 9 Feb I received a call from the Citi fraud department asking if I had authorized a $2000 charge on my “new” Citi card that was mailed to the fake address.

Words cannot express my anger with the Citi “security” failures. Citi failed to protect my card / failed to change my address, mailed my personal info and a credit card to identity thieves. Citi added a bogus address to my credit report that I can’t remove. Citi’s incompetence seems to have no end, and all I was told was “sorry” and my real address was now changed, also I should call the Citi restoration department between 9 A.M – 5 P.M.

i opened a merchants tire account in September 2015 for some work done on my wife's car. i made my payments on October 24,2015, November 7, 2015 and December 4,2015. On December 31st i called customer service to confirm whether or not the payment made on December 4th was applied towards the January bill as it was intended to be. After a careful and review of my account by the representative, I was told that the payment in fact would be applied towards the January 2, 2016 bill and that no other action is required by me. However, a few days after the January due date i received a message asking me to call about my account.

Upon speaking with another representative i was told that the January payment was past due and a late fee had been applied to my account and that payment was demanded. i informed the rep. of what the previous representative told me on the 31st of December but i was told that was incorrect and that i still needed to make the January payment. i spoke with another representative and was told that the late fee would be removed but would still be applied towards my balance and that i still needed to make the January payment. I informed them all again that the payment had been made and that i should not be liable for late fees due to incorrect information being told to me by the first representative i spoke with on December 31st.

I have been getting messages and calls demanding the payment. can you please help me resolve this matter.

Deposited a check on 10-22 and noticed it never showed up on my Oct. statement. Went to Hickey Branch in Daly City and asked the teller why I didn't see a credit to my account on 11-10. He asked his branch mgr. and was told to tell me that it was on hold and that the check is okay and will show up on my Nov. statement. Came the Nov. statement and it still didn't show up. I even called cust. svce. and they see it as a check that was credited to my account but I told them it never was credited cuz I didn't see it on my Nov. statement. They wrote me a letter with the copy of the check and said it has been deposited. Called on 12-9 and Ashley from Citibank customer service and she said the check was not good and there was insufficient funds.

I was livid because I knew the payor was an insurance co. and they wouldn't write me a bad check. Why would they do that, it would be bad reputation for their business. I thought back and told her the mgr. didn't give me much attention on 11-10 because he was concerned about a customer who was angry out in the lobby about the long line. Ashley said all he had to do was to check the screen more carefully and he would've saw the check was okay. Finally called again and got Laci from Kentucky from the help desk and she said the check was good and Ashley was misguided in telling me it was a bounced check. I don't think I should have to go through 6 wks. of aggravation when the mgr. at Daly City, Hickey branch could've done his due diligence to ascertain that my check good and should've credited it to my account.

I was livid because I was about to called the payor, insurance company, and yell at them for writing me a bad check since Ashley said it was a bad check. How would that make me look! Waste of my time and undue aggravation. I don't want to go back to that Citibank branch again.

We understand that CITI BANK not want to take responsibility for the mistake made when sent us 160 checks with wrong account number. We will bear material mistakes made by Citi bank but just want to say we feel ashamed that we were customers for 31 years of this crook bank with out any responsibility. We did call few times but CITI Bank ignores our request for an excuse latter we can mail it to our debtors.

I have made an online fund transfer of AUD 4,000 on 04-Aug-2015 and another transfer of AUD 5,000 on 06-Aug from my SYDNEY Citibank to my daughter's ANZ bank SYDNEY account. At time of writing, my daughter has not receive any funds Note: I made similar online transfer of AUD250 to a China Merchant Bank in Chengdu on 04-Aug and the fund ws received on 05-Aug. I have spoken with Citibank customer support and they are useless.

Citi bank has my wrong date of birth when I phone them and cant get information on my account. I live in Australia and they hang up on me on a regular basis. I get put through to a foreign country for help but they get confused, which leads to them hanging up on my complaint because it must be to difficult to deal with. I just wont an Australian to fix my date of birth problem. this has been going on for years. my account is in arrears and they are defaulting it because of this phone problem im having.