Contact MoneyGram Corporate

Got an error 4055 .I called money gram and i couldnt send money to my fiancee and k8ds in the PI i got no answers runaround. Iwill use Western Union from now on .I been a long time coustomet .Never had any issues .Thank money gram you lost another coustomer.

I have a hyphenated last name, however, it is quite clear what my correct name is considreing that fact that this is the 2nd time my daughter has sent a moneygram usung my same name: Alfredia P. Rich-Murphy. Only this time the moneyvram clerk says she can't release the money to me, until nane is corrected.

Moneygram Case number 6925897

MONEYGRAM's agent BANCOLOMBIA, Case 6925897 refuses to pay because the agent can’t identify the money transfer reference on moneygram system platform

Even if:
Moneygram headquarters confirm IN WRITTEN that funds are available to pick up.

Moneygram Money transfer for $899.99 since
March 15 2019 to May 8 2019... and continues non compliant ....

It seems that nothing can be done to make the GIANT MONEYGRAM release the funds.

Reason: MONEYGRAM SYSTEM FAILURE

Contribution to aggravation # 1:
MONEYGRAM refuses to provide escalation phone numbers, nor emails, nor fax to pursue and follow up a solution process.
The only 1 number or email don't resolve, don't escalate satisfactorily, and don't provide follow-up separate specific points of contact.

Perceived message: "Don't call, don't write to us at Moneygram, you can sue us if you want"

Contribution to aggravation #2:
MONEYGRAM sheds responsibility to the clients to follow up and RESOLVE.

MONEYGRAM refuses to INITIATE CONTACT with their agents to find out the impediment and troubleshoot the broken process. The agent also refuses to initiate contact.
The client is the only promotor of three way communications; ignored by moneygram and its agent

I have been using money gram for over a decade my contacts are the same and yesterday i went to send money for my dad and an error came up refusing me to send the money like wtf..and the freaking dumb customer rep bitch ass dont even knw how to explain the reason she kept repeating her self by saying nothing with sense..and i need to knw so if i ave to get my lawyer involves bcuz i need solid reason why!

I had sent someone money locally and it was not rejected.. when I asked what was the problem of why i cannot send any money.. they would not tell me why!!!

Complaint CRM 04655561: not a serious company
My transfer order was delivered to someone else not the real beneficiary my son because he the real receiver was supposed to collect the money in France in 3 days he was still in Brazil and the money was said to be paid out the following day we did the transaction while he was still in Brazil. You asked questions about if some people had information about his coming to France documents etc yes Sciences Po College and Comforts of Home, the college’s associated housing company, because of suspicion of fraud. If your company is not secure enough and vulnerable to fraud I have to pay for that? My € 1000 is nothing to you and I lot to me and my son’s exchange trip to Sciences Po and you do no account for this money up to now, does not respond to my re-consider e-mails. It is such desrespect for honest people’s life and efforts. I just saw your poor rating 1 1/2 out of 5 of your customer service and my rating has to be 0 because you took my money and does not give it back.

I have three M/O that were stolen and cashed by someone other than myself or my landlord, sent all necessary documents to u over a year ago and still awaiting on the outcome....contacr me for the m/o #'s and some #'s from legal as per legal dept to track my claim thank you.....

Hello to whom it may concern my name is Donna Hightower
I have been a customer with money gram off and all of the years and here recently I had a family member trying to do I want to transfer to me last week and I have try to do a wire transfer to a family member overseas to Nigeria remind friend try to send me some funds last week to help him out on a bill it was blocked due to the circumstance that you’ll have blocked me as my address as scam please take that flag out of my address in my name because I am not a scammer never have been a scammer never been into anyone’s trouble so I’m asking please take that flag off of my name and address IAm a US citizen always will be I’m just sitting this message because I would like that black off of my name and my address I am outstanding person within my community please take that off of my name and address thank you

They knowingly send money to an email address that claims to be aiding Churches in Africa

Receiver:
jean GAUTHER
Receiver country:
Cote D'ivoire (Ivory Coast)
This company will do anything for a Commission

My wife sent me moneygram, on 1st march 2019, control number 94088387. I went to receive it at Access Bank Limited Kasoa Branch Ghana. I was told told that I can not received the money. This wasn't the 1st time, this is the 3rd time now at same Bank.

Can I please know the reasons why. Thanks

I had called to have money order replaced because the post office never delivered to Phoenix,Az. Well i called office in Dallas and a young man helped me fill out the replacement form on line. I recieved an e-mail that the replacement money order would arrive in 4-6 days. Well here it is 9 days
later and the replacement has not arrived. So why did the money gram office send that e-mail if not going to do as stated.This issue has seriously
put me in a huge bind. When can i expect this replacement money order that i was promised. i have surely learned my lesson about the security and safety with money orders. most likely will never do this again. Please respond as i have sent this same e-mail request 3 days ago.and til yet have not had any response. NOTE; the man in Dallas told me doing it on line was the fastest way to do the replacement form. So i am thinking was it really
sent as the e-mail stated. i need some answers to this matter...........................................................................................................Lizabeth Gunn

failed, customer service support is rude and doesn't provide a reasonable answer, there is no streaming information between representatives and no option to help customer, I was very dissapoint when they started asking me very personal information to make sure I was the sender( even thou they don't have that in my profile) and he didn't want to validate me as the sender. He finally said if you want any help go to a store that provides money gram services and hung up. Don't risk taking chances you will have an issue because it will freeze the money and you will not see it for ten days after you ask for a refund, the only reason you use it is because you really need an emergency transfer.
Because their stupid attitude the payment for medical treatment to a family member was not done in time, she had to be hospitalized.

Good morning,

On 1/3 I sent money ($280) to my sister which she needs desperately. After the transfer was processed I received an email that my account had been closed for security purposes. I edit my phone number to reflect my new number and that is the only reason I can think of that I would seem suspicious. Please know I am confused to why my account was terminated but do respect that moneygram is on the watch to secure peoples safety.

After receiving notice that my account was closed I got an email several hours later that the transfer was in progress and provided and authorization number. $291 has been taken from my checking account however she can not access the funds due to account closure.

I called your transaction number this morning and spoke with Wyatt who said he would be sending an email within 5 minutes stating that the funds would be put back into my checking account within 3-10 business days. It is an hour later and I have not received a confirmation email and am beginning to think it is not coming. I am lost somewhere in your system however, you have $291 of mine.

Please explain to me what is going on before I contact HQ.

Thanks very much,

Susan McGuinness

I tried to send $100.00 on 12/16/2018 to Pakistan through MoneyGram located at Walmart, 125 Pavilion Pkwy, Fayetteville, GA 30214 and this transaction is declined by MoneyGram. I have send $400.00 to the same recipient on 10/15/2018 and using MoneyGram for quite some time. I wanted to know the reason why this transaction is declined?
Mohammed Shoaib
Plus rewards member, # 168872363986

The guy I spoke with was very rude to me and didn't want to answer a general question. This is like the second time I've had a bad experience with them. I'll take my business somewhere else.

On November 19, 2018 I purchased a $900 money order from Wal-Mart, through money gram. From the time of being inside the store and going home unloading my bags out my car, I lost that money order within the same hour. I called money gram to see what could possibly be done in a case like this and was told to go online and fill out a replacement money order form and that it would take up to 7 days to be processed. I was told this would cancel the money order and it wouldn't be able to be cashed. In that time I continuously checked the status of the refund to make sure it wasn't cashed. On November 27, 2018 I called money gram to check the status of the refund since it was past 7 days. I was told that my money order was cashed the day before which was day 7. Several times I asked why wasn't my claim processed in a timely manner, the time I was given. I believe that if my claim was processed as promised which was 7days than a stranger wouldn't have been able to cash my money order because the replacement process would've been in progress. I spoke with several different agents and all of them were rude and very nonchalant about the situation like this was some petty cash. Now my $900 for my rent is gone! They repeatedly told me they couldn't do anything about the situation completely disregarding that if this process was done in a timely manner than all of this could've been avoided. I was told they would send over a copy of the money order with the persons name who cashed it on there and to report it to the police and file a report. This never happened, no one sent me anything! The service and suggestions I were given by money gram was terrible!! This entire situation has been horrendous and I will never do service with money gram ever again.

I have been using money gram for years. Now they tell me I can not send money any more. The reason that was given to me is they feel my people that I send money to is not of there liking. It is my money that I am sending to support my extended family. It has nothing to do with any money from Money Gram. why do you think you can say who I send money to is no good enough for your company. I never have turned in any complaint to your company. I don't understand your policy. Can any one there do any thing about my situation...

Needed to send wifes friend money, we used moneygram against my better judgement. They took money out of my bank account immediately but when receiver went to get money the refused to give money. It ended up being canceled i have to wait 3 to 10 business days to get refunded. I was regular customer but i am finished after this because they did this before and it took them forever to credit funds and i dont have those funds. The response was they were just following fornalities if they were it was wrong that was the receiver and i was the person sending the money there was nothing to even question.

The money transaction is confirmed and ready to pick up but computers in Canada Post offices produce a system error. Please see attached.
Please advise what do I need to do to receive my transaction.

My daughter was out of town (same state) and had lost her debit card, so I sent money via Moneygram. When she went to pick it up at the local Walmart, they refused- saying Moneygram wouldn't allow the release of funds. Three days later, my daughter called to tell me they still wouldn't release the money. When I called Moneygram, they would not tell me why they refused to send the money I had given them to give to my daughter. They said they would refund me the money in 3-10 business days. I keep asking to speak to a supervisor and they keep saying the same thing until one finally has enough and hangs up on me.

So get this scenario: I send money on a Monday- it is immediately taken from my account. My daughter is out of town with no way of getting money for gas, food, etc... She goes to get that money and is denied. I call on Thursday and get told nothing about WHY they refused to give MY money to my daughter. I asked them how long they were going to hold onto my money? Were they waiting on my call, or was this a timed process? Curiously, while I'm on the phone with Moneygram, I get an email saying my transaction was cancelled and would be refunded in 3-10 days. What a coincidence...

Know that if you use this service and it is an emergency- they may not deliver your money, they will not tell you why, and they will not inform you. They will also hold your money until you contact them. Not reliable.

I was sending money, and after I entered my info on the kiosk I went to the cashier to pay. The cashier asked me who I was and who is the receiver and I told her. The info on the register screen matched what I told the cashier The cashier asked to see I.D and I showed her my Pictured U.S. military I.D., and that wasn't good enough for her. She then asked me for my drivers license and I said, "why, I showed you my military I.D." and she said, "to compare", I said , "to compare what ?? " , I did show her my drivers license. I felt like I was being racially profiled, I showed the lady my United States military I.D. and that wasn't good enough for her ? Everyone doesn't drive and Do Not need a drivers license! If potential customers need a States drivers license to show the cashier to do a MoneyGram transaction then MoneyGram will not get these potential customers, they may go to Western Union. However, if a States drivers license is not required and another form of I.D. is acceptable, please inform your business partners who have MoneyGram. Put that info on the kiosk so the customer can see it and on the cashiers cash register information screen so the cashier can see that.
The Store is: CVS/Pharmacy - #03068
10776 WESTVIEW PKWY
SAN DIEGO, CA 92126

Date of transaction September 7 2018 Time: 11:15 AM

My daughter sends me money monthly by phone..Yesterday it was rejected. We been doing this for 5 yrs every month. It is sent from Texas to the Philippines. Is this a common problem. We usually pick it up at ML Hueler

I simply sent money in the amount of $80 to my cousin in Florida, and they rejected the payment, they did not call me, instead I am playing this back and forth game, with moneygram on where my money is. I simply want to send money to someone who is family is that too much to ask.

first off moneygram, what a bunch of pussies not having a place where i can send my complaint to, thats ok, this will work. so i go to my local rite aid or what ever it is this week, to collect money from moneygram seeing on how they are an agent for money gram. i never used money gram before so i walk in to the store go up to the service and ask these relatively stupid women that i am there to collect from money gram one of them starts typing into something behind the counter and says, sorry, i dont have anything for you youll have to call their customer service department , do i need the number ? and i said ok, alright then. so i go home and go online and find out they have a kiosk or what the fuck ever it is that you have to enter your information into before you can collect your money. so i drive back there, walk in and around the service desk and to the opposite side of where the entrance is and there it is, the kiosk where i need to start. so i put in my info, and i was getting 600.00 so thats when i found out this particular agent would only distribute cash up to 500.00 and the rest in a money order. so i decided ok i guess so i took my little fucking paper that the kiosk spit out and went and got in line to get my cash and money order, and found out after it was my turn that this agent would in fact only pay 400.00 cash and the rest in a money order. moneygram, you suck! fuck you!
please feel free to use this letter in a training video if you want - fuck you

On June 11 I had sent a money transfer to Allan Cunanan in the Philippines. for $150 US.I did not send him the full reference number until I received what I was suppose to receive from him. I did not receive it so I did not give him the rest of the numbers so he should not been able to pick it up. When I went to get my refund later I had found out the money had been picked up and the money transfer was closed. I would like to know how he could have possible pick up that money without the full reference number, because now I am out that money with nothing to show for it. you can put him and Ellen Parker, his accomplish here on the fraud list. Thanks, Jim

Sent a money transfer on line
To my son in Canada. He is
Now having trouble picking up
The $. Your customer service
Has him only being able to retrieve $ in the province of BC
He is out of that jurisdiction & needs to pickup $ immediately!
I have a feeling I am bein scammed & need professional on
This not just some script reading
Foreigner ! If he is unable to get
The $ by 6/22/18 I request an
Immediate refund to my Master Card by 6/22/18. Or I will contact
My lawyer to fix this incompetent
Way you handle your business

I sent money to my son who attempted to pick it up. The location he went to was somehow not able to complete his transaction. When he went to a different location the very next morning he was told that money gram cancelled the transfer. I called money gram and was told that for some policy reason the transaction was cancelled and could not be reissued and my money would not be refunded for possible 10 business days. It should have been immediately refunded to my account. No refund yet. I’m out about $369.00.

I am a receiver of money through moneygram, from a sender in qatar named Amin Alhassan Abubakar. My money was removed but due to some mistake my money was not given to me. The money was said to be reversed back to the sender. But the sender has never received it.

I am very dissatisfy with the services you given me this month. I been trying to used money gram several times, to wire money to Benin. Early of February 2, 2018, your services fail me, to deliver my money where I requested. Some reasons, my last transaction would be on hold, and my money was return to me. No reasons given. I did call Money Gram customer services, and made my complaint. I was told how offer I used the same money gram location at the CVS department stores that I usually go to. So, I was told to try another money gram stores, where I went to 57 Street, 8th Avenue, CVS stores there. Only, I used small amount to wire my money, that would total in part $360 and $340 that would total $700. This does not include your services fee. Still, no luck, with your money gram services. I did call the customer services representative, and made my complaint, and was later told not to used your money gram services anymore? Why is this?

Did I commit a crime, or was there any fraud of my behalf? I am born a U.S. America Citizen. Serve seven years in the United States Marine Corps, and was discharge an a honorable Sergeant in 1983. In further this, I did work for the United States Postal Services, for 15 years. I have been retired since September 8, 2008. My records would show that I have no criminal records of file, of any wrong doing. This means nothing if you keep treating me like I committed some sort of crimes, or I am doing something illegal. That I assure you, I have not done any wrong doing, as you all made me to be.

You were good to me, over Western Union, but something gone wrong, and I would like to know what this problems is.

Michael Olivencia
2/14/2018
11:41 PM, EST USA
New home phone: 649-998-4070
Old phone number: 212-961-0438
SSN: 092-42-1225
74-76 West 103rd Street, Apt. 5E
New York, NY 10025

I went to Walmart to do a money gram for my car payment as I have been doing the last 5 years and tonight you had a young girl by the name of Kaitlin who was doing the loading on the computer had a very rude attitude with me and with her being the Customer Service Supervisor should have a better attitude with the customers.This time it took 3 people to do my money gram for me I have gone up there all other times when Glenna was working and no problem she has the attitude it takes to deal with the public. I have thought about moving my meds and everything else to Kroger because I'm tired of getting the attitudes from the workers at your store in Mt. Sterling and it is the younger ones that has higher jobs as managers and supervisors that are bad about it the title has gone to their heads.I don't mean to complain but someone has to speak up that is why i'm doing this.

My dad lives in Georgia and I live in Arkansas. A few weeks ago he sent money from Walmart through Money Gram, but before I could pick it up the next day he was hospitalized. I was told by the cashier at my local Walmart that I would not be able to pick up my money because the message she got on the system said that "the money must be picked up in the state designated by the sender." I said what do you mean?

She said well there is no state listed here. So I called the Walmart where my dad sent it from and they informed me they couldn't help me either, and they gave me the number to MoneyGram. I have called MoneyGram and they said" It does have a state specified it is listed as Georgia." But it's our policy that we don't allow one to receive money in the same state that is sent from."

So, that should be a no-brainer right? It was obviously a mistake on the cashiers part-- no luck. They say my dad has to personally go back to the Walmart where he sent it and fix it. So that is not possible. I emailed a complaint to MoneyGram and in their reply they tell me that he must call a 1-800 number they provided on the email. What? I could have any male caller to do so if that is so true. Sounds to me like this is their way to make money.

I went into a moneygram outlet. It was my birthday and my friend in England sent me 50 pounds to buy myself a drink. It's my 2nd time using moneygram services and the first experience was bad so I was not happy to be going back there. I fill out the slip as required, after standing in line for more than half an hour with only 2 other customer in front of me. I was asked my occupation which i supplied. Then i was asked the source of the money, and asked what the money was for. I was not given the money because my addresses were not matching. I tried explaining to the agent who was very rude but she refused to give me the money. I had to call my friend and asked her to go get back her money.

On May 16,2016, I sent a Money Gram (MG) to a friend of mine in Sebring, Fl. I was notified by my friend that the funds could not be released until I provided additional Information needed from me to proceed with the transaction. I started at 4:00 pm call customer service at MG, and was transferred to the dept. to provide the information. The wait time on the call is 15 mins. or greater due high call volume, an 1:40 mins later still on hold. I call customer service back, they said this the only dept that deals with problems or cancellations.

Still unable to get through, on Wednesday May 18 I wanted to cancel the MG, and have my money returned to me, $3,200 but I'm still unable the get through to the dept. Walmart, located in Littleton, NH is one of MG agents, can't get through, saying MG is known for doing this, puts their own Agents on hold for long periods of times. I've been going through this for five days now, since MG can hold my money for 180 days, and I am unable to cancel how do I get my money returned to me.

I tried to talk to a supervisor, but they would not talk to me, referring me back to the same dept. It sounds like MG is going to keep my money, because I can't get MG to talk to them. Can someone please help me with this problem or do I have to get an attorney.

Today is Thursday, February 25th, 2016....After more than 3 years of using MoneyGram (MG) to provide monies to my Fiancé in the Philippines we are at the final stages of completing our efforts in getting our K-1 Visa through the US Embassy in Manila. I submitted my initial request to MoneyGram by the process MoneyGram (800 service rep directed me to do at local MG terminal). I did this initial request on Feb 8th 2016.

I followed up several times with MoneyGram customer service by phone and was told it was working.... My Fiancé has her final interview with the Consular Officer at the US Embassy on February 26th at 7:30a and I still do not have a response from MG 14 days later. Every call was filled with excuses and requirements to resend my forms using the same forms - repeatedly. Even the initial email address given to me from MG was wrong so I had to recall in order to request the address - again.

MoneyGram has failed to provide this simple request and now even refuses to provide a refund for not providing what is clearly stated on their forms and in repeated phone calls. What options do I have? MG administrative support is quantifiable failure with little recourse -- what options do I have?

How hard can it be to speak with a customer service manager at MoneyGram to ensure I get the funds that were sent to me? I have contacted the corporate offices over and over.

I received $1,500 on 9-11-15 but instead got $500 in cash and the rest of $1,000 was paid in MoneyGram. Unfortunately I destroyed the MoneyGram certificate by mistake. I paid 40 dollars for a fee to find out the whereabouts and that it was not cashed or stolen. Please help me, as MoneyGram will not assist in getting my money back. It seems like the company would be more helpful to their customers. Have tried calling them and emailing my complaints online, still no response.

I cant receive money from MoneyGram I want to know what is wrong or what do I have to fix. I have tried to contact their customer service hotline and also the MoneyGram twitter page but with no luck. Is this how they define customer service today?