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Good Morning!

I am a small business, I made a transfer to another NFCU party via the self service online. I intended to send over $30.00 , In mistake I sent $300! I called customer service and talked with an agent that stated since this was done online through self serve there is nothing they can do. the other party would have to send it back. I explained I tried to ask for that , he was unable to due to his acct status. We discussed zero options within 3 to 4 mins. I then asked for a supervisor in hopes that they would be able to provide insight on to what other options are possible. He (Jeremiah)did no such thing. He asked how it was going , I explained I made a big mistake. He said sorry my agent stated that there in nothing we can do. I probably cut him off before he finished. In a high level position , I feel that he should have provided details as to why this reversal cannot be performed instead of repeating the same thing over and over and tell me there is no one that I can be transferred to. He also stated he is the complaint line, he can file my complaint. Within 10 minutes the other party called and had the funds transferred back via a customer service agent. Tanks to whomever she was and she is the only reason why we are keeping our accounts.

Late lastnight on June 8th around 12:10am. I was giving incorrect information by A NFCU Customer Service Representative regarding a pending item I need paid. I was informed that my Rental check will be paid if I add just $1.00 to my account.
My daughter transferred $2.00 into my husband and I joint checking account.

I hung up the phone, my phone rang within 3 minutes it was the same NFCU customer service representative I spoke He was trying to correct his mistake and inaccurate information that was given too me by him. He says now my item won't be paid, Now I'm mad as hell. I requested to speak with a Supervisor, the supervisor got on the phone trying to correct the mistake her employee made. I feel Wrong is Wrong regardless, I told the supervisor they can Force pay my Rental item. It was only 15 cents short before my daughter transferred her $2.00 into my husband and I joint checking account. The NFCU Supervisor made Every Excuse in the world, you see NFCU is good with making up their OWN RULES. I was advised by the supervisor to call back on Monday to request my Rental item be forced paid before 10:00 cutoff time.

NFCU is a insensitive company they're crooks, they don't care about their customers, they're do what ever to make a fee from your account. I want my item forced paid , NFCU can do courtesy's for their customers.

They failed to notify me they were canceling all of my cards. They failed to explain beyond a form letter e message why they did it. They refused to allow an appeal even though my card paperwork says I am allowed to appeal any and all choices. Furthermore while trying to get a response they are now threating to suspend more privileges.

I have had a credit card with navy federal over a year. I call in each month prior to the 6th to make my payment. On March 2nd I called in to make my March payment and was told I had a pass due amount which i should not have. I proceeded to make the pass due amount because Navy Federal would not correct their error as well as my March payment. I paid a total of $600 to make pass due and current payment. I call today to make my April payment all to be told by Ms. Smith which said she was a supervisor that she see where i made the $600 but it was not for my March payment. I argued with her for almost 1 year asking why was my payment not made and she stated they put the money on the overall balance. After explaining to her to pull the call several times to see i made my payment she only grew angrier and refuse she told me at this time there was nothing more she could do sense I seem to not understand. I told her I would be filing a complaint everyday as well as following up with the banking commission. Navy federal has made several mistakes on my account between my auto loan and my credit card. This is a horrible bank to get a loan or credit card from.

Their number is disconnected and my tax refund isn’t showing up after they told me it would post at 5am and I have things to do im pissed

I was debited $1043 on 12/17 for a charge off account. This account I was told by a representative back in 4/18 that I was being set up with a payment arrangement. Navy Federal could easily review the tapes but took no ownership for their part in the misunderstanding. I was unable to pay my rent and received a 14-Day Notice to Quit as a result. At that time I set up a payment arrangement for 12/28 for $150. Today mobile banking was down for several hours and when it came back up I realized the same department debited my entire paycheck of $1867. I now cannot pay rent again and have to wait the weekend, with two small children to speak to a department that just did the same thing 11 days ago. I am prepared to close my accounts and proceed with legal action. It is absolutely unacceptable to leave me destitute again to satisfy a payment for a charge off when I have already made a payment arrangement. If I do have to wait the weekend I will be assembling what I have to for legal recourse.

Have banked with Wells Fargo since 2004 (about 12 years). Before that I was at Navy Federal and had a great experience. Now I am learning I should have gone back. Have had checking, savings, credit card and auto loan. Never had any real issues until recently when I decided to pay off my auto loan in full. Went into the branch and was told I actually owed almost another thousand dollars in late fees on top of my principle balance; $861 to be exact.

They said its 22 months worth of late fees that I was never aware of. My credit is still great as I have never been 30 days late. Back in 2015 I had called customer service to set up automatic payments on my car loan. Month went by and it did not auto withdraw as I was told was all good to go.

Called them and they said that it would be next billing cycle. Still hadn't automatically withdrew. So from there on out I just paid it every month on the 6th when payday occurs and bill due date is 16th. So I was paying almost 10 days early right? Wrong. Ever since I tried setting up automatic payments it ended up starting the cycle of about 20 days past due which accrues a $39 late fee, but does not count towards a 30 day lateness on your credit. So for almost 2 years I've been paying and accruing all these late charges. Asked why I wasn't called and was told I was placed on the do not dial list.

Never did I want that. Never did I receive a phone call about lateness nor an email stating I was late. Finally they agreed to take off two late charges equalling $78. Are you kidding me out of $861. Then called and complained that it was totally unacceptable and they approved $250 to be taken off.

Now it sits with the executive complaints department. Little do they know I have a screenshot of 2 checking accounts opened without my consent and a phone bill with my call to wells fargo in 2015 to set up automatic payments. If they do not take care of this issue I will be taking this to the next step legally and dropping all of my accounts and going back to Navy Federal.