Contact Regions Bank Corporate

I got off work and rushed to the bank it was pushing 4:30 but the lights were still on. So I thought I was safe. So this guy in front of me had several transactions so it was way after 4:30. So I moved to another lane they guy inside the bank refused to help me. He said I got there after 4:30 and that's not the case. I wasted time and this was the only day I got off on time to take care of this matter. The guy was rude and didn't care. I put my hard earn money in this account and to be treated like this makes me want to rethink where I put my money. The bank on main street in Columbus Ms the people are so much nicer but they were closed. I won't be going back as long as he is there.

Ordered checks on April 2, 2020. By latter part of April contacted Regions 800 number was advised checks had been ordered. On May 5, 2020, still had not received checks, contacted branch office in Niceville and spoke with Lori, assistant mgr. Stated checks must have been lost by postal service. Offered no explanation of how she knew that. When questioned about the lost or stolen checks she advised they could stop payment but it would cost me $39.00. Stated bank had my signature and I should not worry about the lost checks. Stated they had reordered checks and it would be 2 weeks before I received them. Explained to her I was out of checks which I use to pay my bills. Stated they could expedite the order but that would cost me $59.00. Informed her that neither of those solutions was adequate, the bank should expedite the order and either waive or pay the fees and also stop payment on the lost checks and that fee should also be waived or paid by the bank. She refused either stating it was not the banks fault. She did finally agree to speak with the manager to see if they would waive the fees and expedite my check order. She advised she would call me back. There's been no further contact with her or the mgr. and the situation has not been resolved. I'm very disappointed with their service and her statement to me that I should not worry about the lost checks was ludicrous.

I was referred and when I opened they didn't ask me anything about referred a friend and didn't act me about the offer I have to here it from someone else's and went back few days not even a week and didn't want to do it ...or try and went again and signed the waiting list to bee seen and he took someone who didn't sign at all and wasn't far at all the humiliation

I have paid about 3000 dollars or more from december to april 2019, all I have asked is to wave of my bank for NSD and other bank charges for only one month from march to april, all regions could manage is cut 72 dollars , I have not even asked for full refund as I know I have to pay for the bank service , but regions is so horrible that they cant even wave off one month fee , the staff is horrible they laugh at your situation, I would not recommend to use regions service to anybody cause when.i had money the staff was welcoming now when you have downs in life the bank will not cooperate even for a month .

Recently, someone stole my wallet with All my personal information. I immediately notified regions and at that point realized that the thieves had already made a withdrawal. I went through the process of filing a dispute and put a freeze on my accounts. Within that time frame, the thief walked into a branch trying to get more money, thankfully my account was frozen. Nothing was done to them and they were able to walk out the bank freely, although they were attempting to commit a crime. The first dispute I filed was a month ago for a large withdrawal. I since opened new accounts with Regions and continued banking with them. A week ago another large withdrawal was made, INSIDE a branch. At this point I’m concerned and do not feel safe with banking with Regions anymore. I am not pleased with the way Regions have handled my current case. I still haven’t received a reimbursement for my first dispute, which was a month ago and I had to file another one. Throughout this entire process, I haven’t been informed of the status of my case or anything. There should be more security put in place so that things like this will not continue to happen. I have been a customer over the last 10 years and I am very disappointed with the way I have been treated. I feel very helpless and don’t feel like the employees have been doing all that they can to rectify this matter.

I received my sons income tax check at my residence in Clanton AL. He had recently moved to Milton FL. He asked me to sign his check for him and deposit it in my account. I was informed at my local branch that he had to be present to cash or deposit it since it was a govt. check. I drove the 250 miles to Milton and we went together to bank since I had also endorsed check. We were asked into the office of Wendy Richardson. I explained the situation to her at which point she became very irate and informed me that I was not allowed to sign for him. She went on to berate me in front of my son and made me feel like a criminal. She then spoke to another lady in other office and informed me I would have to use 3rd party system to cash check and not deposit it. She was very rude and unprofessional. We both had Ids . She asked my son for his signature to compare. If there was a problem depositing check, why was there no problem cashing it and charging my son nearly $75 dollars to do so? I have had a regions checking account for years. She needs customer service retraining, at the least, and possibly anger management, but in my opinion should be terminated immediately. I am sure im not the only person she has demeaned. Thanks, James Holcombe 205-928-0109 . I look forward to hearing back from your company regarding this issue.

From: petra voigt [mailto:voigtpj@hotmail.com]
Sent: Sunday, February 10, 2019 2:12 PM
To: yvonne.ball@regions.com
Cc: Regions Bank
Subject: account compromised

good morning,
I am still without a definite answer to the status and settlement of my account being compromised on 11/16/18 - almost three months ago.
after several unsuccessful, not very helpful conversations with your customer service and protection center the day my account was hacked, i filed a statement of unauthorized activity on 11/17/18 at your kirkwood branch. the service was rather incompetent, as the representative in charge was not sure what form to fill out, then listed the wrong account number as well as possibly the incorrect trans code number, which i noticed later. i was told during the meeting and by phone the next day that I would receive credit within 10 business days.
since I did not see any credit for the wrongfully charged amount on my account in december, i filed yet another statement of unauthorized debit on 1/2/19 with your temporary representative at the kirkwood branch, ricky zepeda. again, account number and this time my social security number were incorrect and the form had to be redone. again, poor service at the branch, no follow-up, no credit in 10 business days as promised.
on 2/1/19, I was again at the branch inquiring about the status of the outstanding incorrectly debited balance, only to go through the same ordeal as before and to find out that it may have been the wrong form that was filled out the past two times.
the conversation with your financial consultant resulted in the statement that she was going to look into the matter - for the third time - which was again confirmed in a follow up phone call on 2/4.
however, up to this day i have not received a definite answer from anyone at regions on how to settle the unauthorized november charge on my account.
i have been a regions' (and before independence) customer for a very long time with several accounts, but in all this time i have never experienced such an incompetent customer service and indecisive attitude which makes me doubt the effectiveness of your branch management as well as your intentions for good customer service where you "put people first."
you understand that my trust in handling your customers' issues "in a timely and efficient manner" has been more than undermined and i expect a firm answer as well as reimbursement of the wrongfully debited charges to my account from your branch office by the end of this week.
sincerely, petra voigt
encs.

Regions Bank branch in Selma,Al.is the worst bank I have ever encountered. The tellers in the DRIVE -THRU are so unbelievably slow. They talk entirely to much. It takes at least 20mins to cash one check and that's on a regular day. They don't even apologize for the wait. The first week of each month is a complete NIGHTMARE. A minimum of 5 cars leave the bank at one given time. The female tellers have the NASTIEST attitude I have ever witnessed. I absolutely HATE to go to REGIONS BANK BRANCH in Selma,AL. on Highland Avenue for anything. I am leaving this bank as soon as possible.

I would like a phone call on my experience at the regions bank in Ocala National Forest location. Branch 00255-forest. Here is a brief description of my experience. I went into the location to deposit a $14500.00 check from fidelity. I knew before I came in that it would take a few days to clear as it is a large amount. The teller told me on April 5, 2018 when I made the deposit that my funds wouldn’t fully be available until April 14th 2018. I was in shock and told her that seemed that a long time and I needed the funds at least by April 12th. I didn’t realize it would take that long. I told her I understood because of amount it would be a longer waiting period but I didn’t think I would have to wait until April 14th. I have been banking with Regions since I was 18 yrs old, I have two accounts with regions and I have cashed a fidelity check before. The teller excused herself to talk to someone in the teller area, She came back and told me that I could come back on Monday and see if another lady could clear the funds. The lady she was referring to was sitting at her desk in the lobby area where people come in and YELLED across the lobby “I am not authorizing any checks before it’s time.” I was so embarrassed I couldn’t believe she yelled across the lobby. I looked at my teller and said “I’m sorry, did she just yell at us across the lobby?” The lady then went behind the window and looked at my check and my accounts and asked “what is this money for? I told her it was for a vehicle and If there was any way they could verify funds and validate check by April 12th?” She said Fidelity is a reputable company and 401k loan was probably good but I would have to wait”. She then said “you know your going to have to pay taxes on this right?” I could not believe what was going on. I told her I am paying myself back plus 4.75 percent interest over two years “: Now all this is going on and there are people behind me waiting. I turned around and apologized to them. I was so embarrassed I just wanted to get out of there. Not only was I embarrassed but now the people behind me knew I was depositing a large sum of money. I would like a phone call and someone to go back to watch the video to validate my treatment. I never yelled, I wasn’t disresptful and as a loyal customer did not deserve to be treated this way, not to mention my business was thrown out there loud enough for other customers to hear. I am still mortified and waiting on my check to clear.

Regions bank does not want to release my minor trust since I turned 18. This is a joke and customer service says it's company policy to review the account before going forward. As soon as I get my money I'm out.

I do not really trust Regions Bank after my recent experiences with their support website. I called the customer line and got put on hold for hours, imagine if there was a serious issue.