Contact Dillards Corporate

I rushed to Dillards at approximately 6pm on Saturday evening to purchase a pair of white dress shoes after learning I needed them for church the next day. I had found a pair online and showed them to the sales clerk, Ebony, who said she didn't have them in stock. I asked her to help me find some white dress shoes, and she stated "they're all out on the racks." I asked to try on a size 8 Jessica Simpson and she came back, saying she only had a 7 1/2. I said "I'm pretty sure I can't wear a 7 1/2." I asked to try on another brand in an 8, which she brought out and I didn't like the fit. At that time she also brought out another pair that I didn't ask for (which I appreciated and told her so), but I didn't like that pair either. She not so delicately took both boxes from me and walked off. Needing the white shoes, I approached her and said I'll purchase the first pair. At the register, I said, "I think I'd like to try the 7 1/2 Jessica Simpson. She asked very unpleasantly and impatiently, "are you sure. You said you couldn't wear a 7 1/2." I asked, "can I not try them on? Aren't I the customer?" She responded, "look I'm just going by what you said. You're the one that said you couldn't wear them." Hesitantly, she got them, I tried them on and the fit and style was perfect. As she was ringing up my purchase, another customer whom I had been sitting next to, after trying on the same shoe in 3 different sizes, told Ebony she would come back later. Ebony was extremely polite to her, so I asked Ebony why were you not as pleasant with me as you were with the other customer. She said, "didn't I go back there and get you everything you asked for? Every time?" I didn't respond, just asked for my receipt and left. I have shopped at Dillards many times, particularly for shoes and the clerks have always been helpful, patient and kind. Ebony was not, and if I didn't need the shoes the next morning, I wouldn't have purchased anything. A little kindness goes a long way. Thank you for your attention to this correspondence. Dillards at Columbiana Mall, Columbia. SC.

Racial Descrimination in Columbus Ga. store by children’s shoe department personnel, young African American clerk, totally ignored and abused a Korean lady, who was very patiently waiting. Waited on at least 6 other African Americans while ignoring the Korean lady. The Korean lady was totally demoralized, it was a terrible situation. Talked with the store manager, she didn’t seemed to concerned. This is a blantant case of racial descrimination. I pray you can at least investigate!!!

I went to the Dillard’s in cedar hill Texas to exchange some clothes that were too small that I had received as a gift. The women’s department manager Crystal, was rude and refused to listen and even put her finger in my face while I was trying to explain that the clothes were a gift. Don’t go to Dillard’s in cedar hill Texas at uptown mall if you want good service!

I have been a teacher in Las Vegas, NV for the past 35 years and when I can afford it, I have always shopped at Dillard's, especially when they used to have 75% off sales. Last year, I began shopping at Dillard located in the Meadows Mall in Las Vegas, NV; they have very good bargains and I purchased nearly my entire wardrobe there. They have a policy of "All Sales Final," which I have no problems adhering. Since my husband knows that I buy my clothes there, he purchased a dress for me as one of my Christmas presents. Since he knows my size, I simply hung the dress in my closet until I decided to wear it.

Today, I put on the dress to wear it to work; it fitted perfectly; however, the zipper was broken! It zipped down, but it would not zip back up. Needless to say, I could not wear it today. After I left work, I took the dress back to the Meadows Mall where my husband purchased it; explained what happened to the manager, and asked for an exchange. She emphatically refused to exchange the dress (even after I told her that I have been a customer for over 30 years)! She examined the dress, noticed the tag was still in tact and the broken zipper; yet she would NOT allow me to exchange the dress. I feel that what she did was poor customer service and petty. If I am not allowed to exchange the dress, I will NEVER shop at Dillard's again!

August 21st, 2015 at 8:04 Friday night I went into Dillards. I was checking the shoes hoping to find a deal. I found a pair of shoes but was unable to try them due to them being tied together. I did put one foot in them and they seemed to fit. I went to a clerk at Southpark mall and told her I would like to do $20.00 on the dillards and pay for the rest on the debit card. She was a very young pretty lady and I knew she has an attitude that she was better then everyone else.

Her name was Melissa and she said WE CANT DO THIS in a rude way. I told her yes there is a way they did this for me in the shoe department the last time. I will do it but I am telling you that you cant. When I swiped the card she said told you we cant do it. She shows me on the pad there is no option for it. I asked for a manager and her reply was I will get you a manager but they will tell you the same thing. She swings her hair and turns around. I was never so embarrassed in my life. I looked in the waiting room and everyone was looking. I took the shoes and went to the jewery department and she called the manager and the manager said she was sorry and will take care of it. I bought the shoes but when I put both of them on I felt they fit but was to high for me.

I wanted to take them back but do not want to go to the store again at Southpark went there for years but never was embarrassed. I thought I will go to Fairlawn this weekend and exchange them. When I looked at the receipt it reads 3 day return limit on the receipt. I would appreciate that all that I had went through that someone would exchange these shoes past the 3 day limit. I spend a lot in your store and would appreciate someone contacting me about this matter soon.