Contact Extended Stay Corporate

The room we received at 77$ per night at Louisville Kentucky on Dutchman rd was horrible . I had my disinfectant wipes to go around and clean things because we have compromised immune systems. They came out gray and dingy after wiping off surfaces. People were BBQing in parking lot . Elevator was so disgusting looking with fingerprints , I questioned our decision to stay two days . We thought we might stay longer but I can’t wait to get out of here . I’m not in the habit of cleaning a room when I travel but this was disgusting ,dirty and totally unexpected . This was the first time and the last time I will ever stay here. Oh and by the way the sink would not drain properly . Sorry to be so brutal but this was so unexpected .

I was charged $100.68 for a reservation that was not honored. I booked a two day king suite for 7/12/19 and 7/13/19 through hotel.com. Upon arriving to check in I was told someone else has the king suite and I could get a double and they would try to accommodate for a king suite on 7/13/19 or go somewhere else. So, I canceled my reservation and asked if I would have to pay any penalties or extra charges, The clerk (dreadlocks) replied “No, it would be as if you never made reservations.” My daughter stayed and her room was horrible the pull out sofa was filthy with matted hard candy attached she complained and the receptionist replied “ We’re not responsible for the condition of the mattresses. My daughter took pictures. I called the hotel Sunday to speak with a manager and was told to call back on Monday. I call Monday, July 15th, 2019 and was informed I would have to leave a message with a contact number because the manager was busy. No one called me. I call back the evening of July 15th, 2019 and was told to hold on. After waiting 15 minutes the receptionists pick up the phone and stated”are you still there”, I replied yes, he then stated hold on again and then he transferred me to an extension a recording came on and stated “ I’m sorry, no one is available to take your call, please leave your number and someone will return your call.” Guess what? Today is Thursday July 18, 2019 and no one has returned my call or reached out to me. I registered my complaint online and submitted it to the Corporate office on Tuesday July 16, 2019 and I still await a response.

I booked reservation through hotel.com with Extended Stay America-Memphis-Wolfchase Galleria. for two nights 7/12 -7/13/19. Upon my arrival to the hotel, I was told that someone else booked the King suite that I made reservation for (Reservation #8066564652276 King suite) with a check in time for 3pm -12 midnight local time) I arrived at 11:45 on 7/12/19 and was told by your employee (dreadlocks) that I could get a queen suite and maybe get the king suite for Saturday night (7/13/19) or I could go across the street or some where else to stay. So, I requested to cancel because this is absurd. I showed the young lady my picture ID and my reservation number but it was a waist of my time. I also asked the employee if I had to pay any penalties for the unfortunate problems and she stated "No, we can just cancel you and it will be as if you never registered". However, this is not true. My credit card was billed $100.68. So, I called the hotel on Sunday evening 7/14/19 and was told to call back on Monday 7/15/19 when the manager is on duty. I call Monday 7/15/19 and was told to leave a message with a contact number and the manager would return my call, this never happen. I called Monday evening 7/15/19 and was told to hold on because the manager was busy. After waiting 20 minutes, the person that answered the phone came back on and stated " Are you still there", I replied yes, then finally I was transferred to an extension and the message I received was "I'm sorry there is no one available to take your call at the moment please leave a message and someone will return your call. I am still awaiting a call back and today is Tuesday, 7/16/19. I just want a refund of 100.68. My email is jbarnes1017@comcast.net and my contact number is 601-503-7545. My address is 125 Bridgeton Circle Canton, MS 39046.

Complaint is avengers piss poor he sorry ass customer service reservation system with a Hotels.com and for your own people and your own corporate place of employment I’ve booked a reservation through Hotels.com today for $71.30 in Jackson Mississippi I booked the same hotel through your app on my phone for 6320 so I had 2 reservations, same hotel same night I. , I called hotels .com and Canceledone with Hotels.com. Dude called the hotel to confirm the cancellation and said I would not be charged any penalties. I got I got a confirmation email About the cancellation from them as I’m sitting in the parking lot of the hotel to go check in under your app reservation So before I could get out of my truck into the hotel lobby motherfucking charge card was charged $71.30 from that cancellation so now the hotels cancel the reservation and I can’t check it because my car but go through because I don’t have the money on my card he might because you drew it out. Oh tell Kirk can do it then because she said that there was that the chickadees she sent me on my way there’s two rooms that I’m in a room in I’m stuck in the middle of nowhere in the middle of the night all night long and nobody can help me hotels.com blames you and you blame them I want my goddamn money 3 to 5 business days to get the fucking money back I don’t have a room it is your fault the fuck out of your company both of y’all I’m diabetic and I’m sick and I’m going to be in the hospital before the mornings over if I don’t have a place to lay my head nobody will help me and I think that’s a piss poor goddamn customer service if I ever seen in my life I will never ever use you again Play away from these hotels do not ever use these companies everyone of them fucking face I don’t give a fuck about anybody

Housekeeping refuses to clean our rooms. The night auditor told one of our crew members that he was getting to much coffee in the mornings. I’d make three cups, one for me and two for my coworkers. The staff is so rude that you hate asking them for anything. I went to pick up the vacuum and when I got upstairs with it, it wouldn’t stay on cause the bag was full. Tried to get another one, I was told that they were out. Never once offers any kind of solution. This is, by far the worst hotel/motel I’ve ever have stay at. The rooms are dirty. I’ve been here for six months and only been asked for service twice I’m that 6 months. I clean my own room because they won’t. My ac isn’t working well. I was told there was nothing that can be done. So we’re just supposed to sit here and sweat. I work outside all day I’m this heat and would like to get off of work and come to a cold room. There was no resolution to that. I can keep going...

Booked a suite. Hotel gave room away. Front desk staff horrible. Tried to put 5 people into 1 room and charge for the same price as a suite. Rooms given were dirty and not cleaned. Mirror cracked in one room, shower was dirty with hair stuck to walls and shower curtain; toilet seat broken. Other room finally given after complaining loudly so others could hear and embarrass the front desk staff, the door to the bathroom was broken and wouldn’t close. No sheets, pillows, or blankets for the pull out couches. The mattresses on the pull out couches are disgusting and discolored and stained. For amount paid for the room expected better accommodations and better management and staff. Cannot use keycards to enter building from other doors as the card readers are broken. When one set of key cards did not work after just given by front desk the girl accused us of erasing the cards so they didn’t work. Received the cards wrapped in a piece of notebook paper with the room number written on the outside of it. I will not willingly choose this brand if available and will let everyone I know how bad and horrible extended stays are. This is an overprice crappy hotel with horrible management, staff, and cleaning service. Extended stay #9852. I don’t believe I should have to pay for the horribleness and harassment received from staff due to them giving away a room already booked and confirmed. And then to be treated horribly over it. Completely unacceptable.

Hi

When I arrive this hotel I lost my cash from here .
I just came from LAX by shuttel .I have money staffs . I went to the Japan and I exchanged money from yen to dollars .

My cash was envelop . I went to Walmart and only here. I checked camera at Walmart . I want to see security camera this hotel

I am staying third floor . I left my bag inside room and front desk . I want to see those security camera.

I called police already.

Please help me up . It is almost $4000

Thank you

19200 Harborgateway ,Torrance ca 90501

room 313

I reserved a room at the location 5831 Overton Ridge Blv Fort WorthTX 76132
United States of America for a friend through booking.com. I reserved the room in his name but used my card to guarantee the booking. He checked in 12am on April 26th. He gave the attendant his credit card and license upon his arrival. According to your fine print, a customer have to submit a license and credit card when checking into the hotel. Unfortunately the attendant did not give my friend a receipt once he checked in. Later that afternoon when he checked out, he called me to tell me that the hotel charged his credit card more than double for the one night. They apologized and stated they would return the appropriate amount within 3 to 4 business days. My card was then charged a few days later more than doubled the cost of the one night stay. They refunded the 115 dollars but still left the cost of the one nights stay on MY credit card. I did not check into the hotel nor did I authorize the charge on my card. According to your fine print, A card as well as a license should have been submitted upon check in with a signature. The hotel manager has yet to explain to me why my card and my friends card was charged. Please follow up with me ASAP regarding this matter. I am enclosing your policies at the bottom of this email. There was no pre-authorization or prepayment taken off my card at the time of my reservation.

House Rules
Extended Stay America - Fort Worth - City View takes special requests – add in the next step!
Check-in
3:00 PM From 3:00 PM
Guests are required to show a photo ID and credit card at check-in
Important Information
Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Pre-authorization: A pre-authorization is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain amount of time. How long this takes will depend on the property and your credit card provider.
Deposit or prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If your reservation allows for free cancellation, this amount is returned to you if you choose to cancel it.
If you feel you've been charged in error, our Customer Service team is happy to find the best possible solution for you. Please https://secure.booking.com contact us with your reservation number and details of the charge made, and we'll follow up with the property on your behalf.

In most cases, Booking.com requests credit card details to confirm your reservation with the hotel, on your behalf. Your credit card may be checked (pre-authorized) to ensure that it is valid and/or that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a prepaid room or if the cancellation policy, found under "Hotel Policies" and room "conditions" has not been followed.
Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation.
You usually can expect to pay during check-in or check-out at the property. However, there are some exceptions, like properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.
If there's no prepayment policy, it’s also possible that the property might take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.

I awoke at night to find roaches scurrying about the room. Their were roaches in the bathroom and sleeping area. This was such a bad situation that I checked out early after shaking out my belongings.

Please have those rooms fumigated; I could never recommend to hotel to anyone until this is rectified.

Marcus Robertson

June 5-2019- Douglas Jennings and I checked into your hotel located @12270 Greenville Ave. Dallas,TX following his cancer treatment. The American Cancer Society had reserved the room for us. We checked in at about 2:40PM Room 204. From the lobby it was too far for Douglas to walk, so I moved our vehicle to the back entrance and we used the staircase. Approximately 5pm we exited to go get Mr. Jennings something to eat, in the hallway we were confronted with the strong odor of marijuana. We returned approximately 1 hour later to an even heavier odor of marijuana in the hall. At approximately 1:40 am the odor became more than we could bear and we were forced to check out. When he checked out Mr. Jennings brought this to the attention of the desk clerk, who showed no interest in the obvious problem, took the key cards and gave us a receipt. At the time we checked out, leaving through the back staircase we encountered used syringes laying on the stairs, people blocking the exit and refusing to move causing us to walk over the curb and out of our way to get to the parking lot. Mr. Jennings has stayed at other of your facilities and has been comfortable, he is going to request the Cancer Society not send him to this facility again. Is there anything you can do to make this right?

Advanced Reservations quote a price for a one to two month stay, then the various braches of Extended Stay in the Waltham MA area refuse to honor the quoted rates and they refuse to honor 55+ and military discounts. After speaking with reservations, you are to assume that you are all set. That's not the case. Every day at the Waltham facility has been miserable. I am of the opinion that the majority of receptionists (male and female) are ill informed or just plain rude. In addition, when a customer comes into the office to book, I am appauled at the fact that in many cases the person behind the desk is just too casual and act like they are talking to their own close acquatntances. I am ther for business. In Waltham, I found trash under my bed. Very disgusting and disappointing.
Contact me (Ana Gajate) directly at 805- 620-8218 as soon as possible.

I am a guest here at Extended Stay and an employee named Sammy and Angel have repeatedly been giving me and my mom poor service and giving us dirty towels. The policy of the guest is to give the staff dirty towels in exchange for clean towels. Sammy refuses sometimes to give me toilet tissue and she always gives us dirty towels with hair on it. I pointed out the hair and she got angry. I told Sammy and Angel that there is hair on my towel and Sammy and Angel gave me a nasty attitude. Sammy told me to get a job and wash my own towels. I told her no. She also lied and said there was no mail for my mom one day when in fact there was mail. Then she came into my room to complain to my mom which added insult to injury. This is the worst service I have ever experienced and it is a poor reflection on extended stay. They need to be terminated.

Made reservations with a rep on phone gave me advance payment rate, which didnt explain cancelation policy is 24 hours nor that I'm getting advance rate. Now you will not refund me since I need to cncl. Even my email confirmation didnt say advance payment.

They dont change they sheets I saw I worker not change the sheets in like 3 rooms & there's roaches they dont call nobody out to kill them, and the boss do know about it he keep it a secret they talk to the guest unprofessionally they smoke weed in back i saw them driving pass an you can smell it on them every one in there be high they steal stuff an act like they don't know what happen this is the worse place ever. I spent a week there an my cousin work there an she tell me everything the boss name is Mitchell.

(5315 Carnaby St, Irving, TX 75038 ) DONT EVER GO THERE I REPEAT DONT EVER GO THERE!!

I work at extended stay I can get into my adp again can u please call me at 7049659774

The man that worked on the sunday night shift on May 19 at the suburban extended stay navel base in Pensacola florida, is a very rude person...after we check in, he then ask me for my license..when I place license on the counter..this man went on to say that i didn't have to put my license down like that...after I ask for my license back,and I put them on the counter...he said, we can. Leave, he wasn't gjven us a room .When my wife ask him for the money back on the card ..he said ,again very rude, of how long it took to get it back..he is selective bully that use his job to vent anger

We did not notice our room in extended stay America in Temecula California on Jefferson Street the room we had was horrible full of dog hair underneath the beds on top of the radio and also on the dresser this is unacceptable since my daughter is allergic to dog and cat hair she did not sleep good we did not notice until the morning we came in in the evening and did not notice this until the morning I did report it to the front desk but this is very unacceptable and the room next to us had a dog that kept barking all goddamn night and I had to go in for surgery on front Street at 6:30 in the morning I will never stay again at extended stay America. Thank you a disgruntled customer. Tony Perez

Ok so I have been staying at extended stay from April 28th to now May 4th 2019, and I'm reaching out because the customer service is horrible , reason being I stayed in room 303 first and the room was half way cleaned and guess what If you shut the bathroom door you basically locked in and my boyfriend had to struggle to get me out the bathroom door i then informed the staff about it a few days later because i work 10am-7pm and was later moved moved to room 327 where I then informed them of the horrible cleanliness and pet odor that smelled so bad as well as dirty floors , being my guy is allergic to dogs we told staff we needed a new room which we never received one , manager doesn't work on weekends and I'm requesting my money back or a new room with free nights stay i have spent alot of money for horrible service received and should be compensated for the lack there of .

I check into extended stay on April 5th, 2019, I had 3 rooms reserve the room that I had stayed in with my family was 208, once we had check-in we took our things upstairs and ran back out, for an appointment, once we got back I had gone to the room and notice that the room was not clean, there was trash all under the couch, ketchup packaging under there. the phone in our room was not working, and the oven was dirty, so I couldn't cook anything. I went downstairs and told the asst. The manager who was working the desk and she told me that she would get someone up there to take care of it. She also told me that she couldn't move us because they had overbooked and didn't have any more rooms. the room stayed like that the whole weekend. when I checked out I ask to speak to the Manager and I guess she wasn't available, but the guy that was at the desk gave me a card and told me to call on Monday after 9 am. I have been calling every since and nothing. not one time have I gotten a call from anyone. I have put in a report with guest relation and nothing. I stay at Extended Stay all the time and this is the first time this has happened. I would really like a call or something.

My complaints:
Been staying here for 300 days,
- almost no housekeeping
- over charging me every week
- ceiling almost fell on my head... insulation and all in the bathroom so I had to switch rooms...
- management doesn’t manage the place
- they are messing with my money
- charging each week not done on same day so one week they charge me on Saturday the next on Wednesday
- Called coorporate office before had a scheduled time to call me and never did!!!!
I PAY OVER 8000 EACH 3 MONTHS AND I DESERVE BETTER SERVICE THAN THIS!!!!

At the chino hills extended stay your employee Laura was so rude and cussed at me when I was asking what the master pass was cause the card I had was not working. She told me to get out now. I was in a emergency situation and I have never been treated so awful in my LIFE. I want something done about this employee or I'm going to report this to the BBA the Better Business Bureau is something is not done about this employee I have never been disrespected so badly in my life and so I suggest you guys need to do something about this lady or I will report you guys and I'm and I'm seriously not playing and I in whatever you feel that I should be accompanied by or like accommodated for after I had made a reservation they charged my card they told me they didn't but they did so now I have to wait for a 7 has a refund and I don't have nowhere to go because I have my animal with me and I needed to be at a friend at pet friendly motels that an emergency situation so you guys get back to me as soon as possible thank you so much

Coming in from miami flordia to support my family in the flordia relay!!! To enter to a dirty room 337!!! I called front desk to inform them of the problem. The young lady at front desk stated that she would write the comment down. It should be taken care of tomorrow!!! Well i am mad!!! This is not good bussiness!! This is after me cleaning the floor!!!

Blood and drug Filled uncapped syringe under my bed...noticed on 4th night! OmGod!!! Noone, after telling nasty supposed manager, did Anything to Remove it or file a report!!! I found Corporate phone #s...omG etc...cant...just cant go on w the HORRORS N TRAUMA IVE BEEN THRU W THESE DRUG PROSTITUTION ENABLERS OF CORRUPTION...* DANGER ZONE!!! MY ROOM WAS BROKRN INTO AT 4AM WHILE I WAS SLEEPING...TRASH LADEN PROPERTY...BLOOD ON TOWELLS IN COMMON AREAS...N ON!!!!

Ok I purchase a room in my name and one of your customer services rep gave a person my room key without my constant didn’t call my room or nothing to get my consent I’m very upset and when I call to confront her about the situation she got very loud and hung up the phone in my face

I have called front office 4 times this morning between 3:00 a.m. till now 8:30 a.m. there is a child or something or someone running back-and-forth since 330 this morning making really loud noise making anything noble vibrate and we have not slept there was no point of renting a Room to rest this is ridiculous I want a refund

Watch your credit card . They will run your card and someone else's card if you don't watch it.

Their billing system is very flawed . My bank is looking into them .

How can you be paid up three nights and come back and charged money you didn't not allocate with no correspondence in question for said amount .

Hey extendestay running someone's card with authorization is a crime .

I usually get good service..my mom is 84 and reserved a room. We complained about ac unit making a loud noise. We were told maintenance would come fix it the next day..it was cold here in Dallas..so they offered to bring extra blankets..we had our own...we were cold our whole stay...maintenance never came so we couldn't use heater...horrible stay...for paying 338 dollars for 3 nights...never got fixed.so disappointed...wont stay again
.

I wrote about this incident at hand. I was band from your hotel, because of false accusations made by your employee, who quit after the incident at hand. I requested, you guys contact me so that this situation be resolved. please contact me asap so that this matter be salvaged. Thankyou for reading this letter.

Alphonso Burnett

Extended Stay located on 3103 Sport Ave Cumberland Pkwy Smyrna Ga 30080. I stayed there for a few days I had a suite but the room was full of ROACHES the staff was ok especially Donavan he’s a great guest service agent the manager April seems like she doesn’t know what she’s doing most of the day you go into the office there’s no one in there to assist you. There giving you prices for these rooms online and as soon as you check in there’s a price change which is more than your expected to pay they have a new system that they can’t work which is so stupid I waited for a long time to be checked in standing and I just had a back surgery a few weeks ago I’m so angry and it’s extremely cold

First I'll start with saying this I should have ensured I was ready to leave by 11am check out the day I was scheduled to leave. Unfortunately the night before my husband fell very I'll and was up almost the entire night keeping me up as well. So when his doctor called us to come in that morning we were relieved to know my husband could be seen. The timing however was not a good time since we were no where close to ready by 11am but we couldn't miss the appt. So I went to speak with the ladies at the front desk about extending our check-out to 12:30. I first spoke to the girl sitting at the front desk, she told me the latest they could give me was 11:30 this even after I explained my situation she stated if it was any later id be charged a another nights rate. I said "there's nothing else I can do but those 2 things? " she went to grab what I assume to be her manger and told her the situation. The "manager" stated the same thing but said if it was later than 11 I'd pay half a day fee of about $40. I told them I'll have to pay the fee and said I'd be back to get my stuff and the fee can be charged to my credit card. On my way back from my

I'm having a problem with the general manager at the stone ridge location taking it upon himself to cancel my reservations. I'm having a problem with the prices changing due to him meddling with my reservation. On more than one occasion he has cancelled my reservation and lied when asked I've been in this hotel for almost 3 months well over 4,000 dollars and they are horrible downstairs. My room has never been cleaned once in three months after I went to find the housekeeper. Trash in the hallway constantly dog urine on the stairs daily. I have not complained due to the extra kindness of the assistant manager who tries his best to deal with all the issues. But the general manager is rude and nasty and has his kid helping him with the new couches he ordered. They keep asking me to do a review I haven't because there's nonething nice to say. My home burned down and this is the treatment my family and I are having in our time of need. While we wait for Columbia PD to finish their investigation. Again my main problem is the general manager taking it upon himself to cancel my reservations. Without my permission. Also I will be contacting my family attorney for further advice regarding this matter.

We just checked in @ 5:00pm they charged us $100. Extra which I demanded back they did honor E-mail Confirmation Quote , but the room was Empty of all the Amenities , I had to ask for each & every pieces for the kitchen , I still am waiting for spatulas , pots & Pans because quest service keeps saying they are dirty and I can’t get them till tomorrow that’s ridiculous we are staying here so we can cook here but we can’t cook if we don’t have the right amenities , that we paid for up front . $750.+. So needless to say been here for a few hours and Very Unsatisfied . & Irritated . This is not right whatsoever .

If you want to stay in a horrible hotel chain with African-Americans and their families and friends just hang out at all hours of the night, then this is your hell hotel. I stayed at two different locations hoping that it was just a isolated situation but it was not. I felt complete reverse discrimination from the thugs that hang out at the parking lots. They take up all the parking spaces for actual quest from their friends and family. I am sure you will dismiss my complaint as you might assume I am a racist but I am not. But when its so obvious, one cannot help but to scream from the top of your lungs and voice your factual opinion in hopes that it will not fall on deft hears. Additionally, the Indian controlling management will Nickle and dime you and argue if you slightly challenge their constant mistakes. For example, I had made a reservation at a lower price per night but when approached the front desk I was told that they could not honor that discount. They lie, cheat, argue to better their bottom dollar line. They are crooks and I wasn't rude but did not back down. Ali finally was all of a saddened able to modify the computer and honor my initial discount as promised by the reservation desk. The degree of dishonesty, unprofessional behavior by every employee and especially the dead beat Management, is truly unbelievable. Well I personally witness this and was shocked by the diminished and not care attitude towards actual guest. Never again and I will further this complain to the highest level, even if they are all in this scam together. DON'T STAY AT ANY OF THESE HOTELS, THIS IS THE TRUTH PROVEN BY MY OWN PERSONAL EXPERIENCE SO DON'T EVEN TRY TO PERSUE ME LEGALLY BECAUSE WHAT I EXPERIENCE WAS THE UNMITIGATED TRUTH. A WORD THAT THIS COMPANY DOES NOT PRACTICE-TRUTH, HONESTY, INTEGRITY, AND POLICY AND PROCEDURE.

We recently booked a room through Priceline at Extended Stay of America and our experience was horrible. They treated me and my family like we were criminals. First, when we arrived 45 minutes prior to 3pm, the manager was very and told us to come back after three and did not offer to assist me further and told me to come back at that time. When we return after 3pm, the older lady in the front office was rude. We had paid through price line for a double queen and she was giving us a full. We requested to please give us a 2 queen and she just said there is nothing she could do. She said she did not care if we booked with priceline, she said she had 2 full in the top floor but their elevators were out of order. Interestingly, I saw people getting out of the elevator. I makes me wonder if because of our color she treated us that way, she raised her voice at me in front of two other customers and more horrifying my daughter. When we called priceline to have this fixed, pricelin e said that we had cancelled our reservation at the facility, which we did not authorized. We were left stranded 500 miles from our home away from our home. As she was on the phone with someone she said in front of customers, she sarcastically said they are too many people for that room, which was only my daughter, my wife and I. It is not so much what she said it is the way she was diminishing what we were trying to explain to her, I was treated very badly. Would have liked to record our conversation for corporate to hear what and how we were talked to. I am sure that if you call the location they will diminish what happened. Then, she had the nerve to say we were creating a mess because she had a line waiting and all we wanted was to get the room we paid for. We are currently traveling due to remodeling our home and were planning to stay in your Extended stay in Torrance CA for about 30, but after being treated horribly we are not sure if we will ever use Extended stay of America, not sure if it's your policy to allow your employees to treat customers of color that way or it was just an isolated incident. I am a business owner and would have never allowed any of my employees to speak to a customer in that manner. Excellent customer service is the key long term business.

Location of incident:
10715 Auto Mall Drive
Sandy Utah

I got a room today 11/24/17 for a week my first room was room 144 it smelled like urine it had burned holes on the floor wan panties behind dresser under bed make up under bed so toilet didn't work now the put me in room 133 it smell like it had a fire in it it smell like smoke damage the refrigerator is broke it won't close it not leveled it wobble it don't touch floor when turn on the burners to cook it smell like that's were the fire was I used my perks I been a customer's for along time I'm very I'm satisfied and I will be talking to the front desk and maybe switching hotels this hotel is so nasty and give u guys a bad name

I booked a room through priceline express and the hotel Extended Stay America off of Stemmons Freeway in Dallas Texas to night and it has terrible reviews. I want to continue to book through priceline and keep my reservations with them, but would like a different hotel. I am even willing to pay a different price or upgrade, but I think this is really unacceptable. I have never had this problem before. Again I am not happy with the current hotel and willing to work with priceline to make this right. Please help me with this. I don't want to have to cancel my reservation and cancel payment through my credit card company.

I am a driver and I use clc card I first went to one Extended Stay and asked if they had a room. I told them I had a clc card and they said for that they had no more rooms so I went around the corner and stop at the other extended stay and asked if they had rooms.

They said yes than I pulled out the clc card and the lady that was working looked at me like she did not want to give me a room. She said that clc was the cheapest card and I should not be able to use it and I will be calling clc to and let them know what happen.

I feel like I was treated like crap and I will not be coming back to other one and I will be letting my company that I am a driver for know not to go to Extended Stay hotels anymore. We have about 40 driver that we have driving this is by far the worst I have ever been treated.

I was at Extended Stay America for 2 days and the accommodation was terrible. We had to get our own dishes at the front desk and the stove did not work. I complain to the front desk. One of the employees there told me what do I expect it's not a 5 star hotel. Then I told her it didn't make a difference I still should be treated as though they are. She persist in arguing with me. The other employees came out and try to accommodate us. But the one employee still kept talking about what she was going to do to me than she persist towards putting her fingers in my face. I than pushed her out of my face. My friend and another hotel guests broke it up. They called the police.

While we were waiting she still was saying when we get outside what she was going to do tome me. Once t the police got there they got both of our stories. The police walked the employee out. On the way out the door she came towards me like she was going to hit me. They took outside and told her to get out home. She wouldn't leave at first until they threatened to locked her up. We had to leave without showering cause that's what the manager told us to do by the way who wasn't there. The police talked to the manager and said that the employee was not professional. I'm planning to pressed charges on her and extended stay since it happened on the property and she was working on there time. Later I plan on researching Extended Stay America and calling the complaint phone number to vent.

Between The months of September and October of 2015, maids came into my room too clean, they requested I leave the room so they could clean. My daughter who was there at the time waited for them to clean got dressed and went to visit me, in the hospital. After she comes back home to shower eat and relax, she notices her laptop and purse were missing from the room altogether. That same day she went downstairs and let the desk clerk know what happened, they told her that the manager would be notified. My daughter left our room a week from that incident to go to the grocery store, she came back and noticed her ps4 and xbox one were missing. Went to the desk clerk on duty and again told them what happened and they were supposed to let the manager know.

When I finally got home from the hospital and after two weeks of trying to speak to the manager in person, she was supposed to have had field my claim to corporate offices. I waited a week she contacted me the week of Thanksgiving to call her later in the week and instead of helping me or letting me know what was going on she left on vacation. So after the holidays at the beginning of December I called the corporate offices and found out that no claim was put in. Finally had one sent to corporate manager. I waited a week no call I leave messages, notes, everything they tell me to do and nothing gets done. The maids stopped cleaning my room they stopped giving any kind of service in october nothings been done. I'm asked to pay my rent as of now which is 960$ and they owe me $5,000 as of now.