Contact Frontier Airlines Corporate

I took a return red-eye flight #488 on 04/28/2019 SYNZ4T - I have taken before. What I can share is I understand things happen that you are not in control of by other passengers, but what can be controlled is the Frontier Staff who represent your company. For almost 2 hours (remind you its 1:am) three flight attendants were not only loud and unempathetic to your customers. They were very unprofessional! The spoke poorly about Frontier and went on to carry continuous conversations about the Airline Saga going on. Spoke about Delta buying, and how they hated training with certain pilots (one named Scott), and how they have been interviewing and how they rather take $27.00 an hour... on and on. They sat 2 rows behind me, kept the lights on, and acting like a Happy Hour. As a customer this is how I felt; my choice to choose Frontier was a big mistake, I felt my sleep to go to work was not important, and my looks back at them in frustration and shock was ignored. This is not acceptable in any means, professionally or personally. I am not the only passenger who was in discomfort. I am asking for a full refund $ 118.30. This is my second attempt to have someone to respond and resolve. My first complaint was on 04/29/2019. The front flight attendant finally came back and whispered something and then they were silent for remaining 35 minutes? They were out of character and wrong for keeping people up and making them feel cheap!!

I left out from Denver International Airport on Sunday, February 24, 2019 traveling to Atlanta, GA. Flight number 420. I put an expensive pocket knife in my "checked bag" and when I arrived to Atlanta, GA, the knife was not in there. I have already spoken to TSA in Denver and have a conformation email with TSA that my bag was not checked. They advised me to reach out to Frontier for guidance. Also, if you would like the conformation email from TSA, please provided a return emailing address. Thanks for your assistance in this matter.

upon arriving in cancun on tuesday,february 5th,2019 on flight 91 from philadelphia,i went to pick up my suitcase on baggage claim.when i first saw it and pick it up,it was extremely damaged.a large dent on the side,the side partially open with no way of closing again,and the pulling handle bent so bad,i could not pull on the wheels and had to carry it on the handle with the possible luggage opening all over the place.i cannot use this luggage again.when i leave back home so i will stuff what i have in my girl friend's luggage and will drop off the damaged suitcase at the airport.the suitcase was a samsonite. ned l. feldenkreis 2015 welsh rd.condo d-63 philadephia pa. 19115 ------ned815@yahoo.com

Frontier airline charged me 4 times to book a round trip ticket from Ontario to N.C., I never took the flight because I chose another airline. When I notified this airline of my changes, they charged me $99,00 for cancellations. And another charge three times for on my credit card for unnessary charges. I was also told that I had 2 $50.00mdallards voucher. I never received the vouchures, plus I never receive 3 or four transaction created back to my credit card. Frontier airline cheat people and I only want a refund back from them for the charges made to my card. Howerver, I will never ever book a flight to this airline. Even thought, I never I never flew with this airline, I am willing to accept a full refund in the amount of$648.00. Please contact me at coffeetom4u@yahoo.com. Other wise I plan to start a law suit with my attorney about the unjust matters in this case.

F91026 Flight. Agent, wf972948. Issue Date 05Dec18. Time.14. 26. PM. I Nora Auble am a hundred percent disability Army retired and Postal service experienced a unprofessional Representive Employee Frontier airline check in Mc Carren Airport wf972948. upon check in I had a blue canvas hand bag 9 inches wide 21inches long have flown all over the U.S. with same bag carry left Austin Dec-1-18. 9:59 F91027. With approval of same bag leaving Austin to Las Vegas the Employee I had heard make a comment of my Husbands shirt Be awesome Chumley for President. The employee I over heard stated that's a white man that should locked up. It was from Pawn Stars. wf972948 said to me that bag you have is not carry on and you will need to pay 50 Dollars, by then my husband could tell some was wrong and came to the desk wf972948 stated to Bob Lilly You will have to pay 50 dollars Bob Lilly said we left with that bag from Austin with it being check with approval and he further mentioned we have traveled all over the U.S. Bob Lilly asked for supervisor wf972948 retorted there is no supervisor. Bob Lilly you have a acting supervisor wf972948 retorted I am acting supervisor by then three blacks came to wf972948 all female, Bob Lilly asked for a supervisor that can be reached at the airport wf972948 at which time Nora and Bob were being singled out with customers around to see the actions of Frontier mainly wf972948, who then you will not fly here unless you pay 50 dollars or throw away your luggage in the trash or remain stranded in Las Vegas, Bob Lilly had to walk away cause the humiliation of this employee who degraded customers in open process, I had to pay 50 dollars on bag that was legal I was forced to put in steel bow for measurement and it fitted had two inch lag in which you could push back level will not impede upper cabin door. Was basically held hostage, We want our money back and the employee held culpable for actions its on video and a picture worth a thousand words, Complaint was called 1-801-401-9000. Frontier Complaint agent #1070616, If need to send pic of bag let me know you have cameras when arriving Austin Frontier employee said my bag was good when it left and doesn't no why this employee wf972948 would charge when clearly its a employee problem when I was in the Army when the troops fail a General is held culpable. PH. 254-577-9078. My husband on his own volition walked away cause he was going lose his composure, there is no doubt on this day was abusing customers, we have not heard back from complaint agent, please check video at time of check in at Las Vegas.

I was scamed by this airline. I booked a round trip ticket from Ontario ca. into rdu in north Carolina. I payed $ 256.00 round trip. I cancelled the flight because I needed to change flight date.. Frontier charged me $99.00 to make that change. Frontier did not return the money back to my account, I had to use them in the near future to purchase another round trip flight. I then went on line, to book another flight with frontier, I paid the remaining balance of $ 168.80 round trip. I received the comformation number, but did not receive the return flight back to Ontario, ca. I called, and I was told that I needed to paid an addition amount of $164.00 for my return flight. I paid again $164.80.l After that I thought that I was to receive my flight number via email. I did not receive any update information from Frointer airline. so I was told that I needed to pay another $164.80. for my return flight. I have paid Frontier airline close to $400.00 and at the beginning I only paid $262.00 for a round trip ticket. Frontier has taken my money, charged me twice for a ticket. My credit card states that frontier airlines has charged over $400.00 on my Visa card. Yet, I am still unable to get my round trip ticket. I know that this airline runs on a scam ! I am so tired of this airline because they are not honest. I want my money back from this airline. I need to file suit with this airline because they are not an honest company. They take money from customers and they , as I said, are a scam. I will never, ever do business with this airline. They took my money, and I still do not have a ticket to go on my trip for thanksgiving!

My wife and I reservations on 10/17/2018 to fly from Austin to Las Vegas for our 33 wedding anniversary, but my mother in law passed away on 10/14/2018. At first my wife changed the flight to 10/17/2018 to 10/19/2018 instead of the original dates 10/17/2018 to 10/21/2018. Then she had a change of heart and decided it wasn't right to go on a trip while her mother laid in the funeral home waiting to be buried on 10/20/2018. My complaint is that we were never offered a chance to take our flight within a year. We were told that if we changed are ticket it would be a one time arrangement. Are you in business for customer satisfaction in order to make money and for customers to come back to your company. There was a time when people cared.

I got up at 4am to go to Cleveland ohio from pa to ,cartch my flight on your airlines. got on the plane at 7.30am there was something wrong with the plane so they told everybody if they wanted to get off and stretch they can but make sure you take your boarding pass with you so you can get back on a lot of people got off . I dident cause I was handi caped.was on there for 3hrs then they said the plane was canceled so we had to get a cab which cost 30 to got to my nieces car and we drove to florida . we stayed 2 night at a motel with it cost money I was so afraid I was going to miss my son wedding I got scared the day my son got married I ended up in the hospital in florida. this is the second time iwrote you and it will be the last cause. if I don't get compensated for all the extra money me my niece and daughter spent I will call my lawyer for all that extra money we had to spend there was no other flights out that day to ft myers besides we coudent get are money back . we got are airfare back but I want compensated . if it wasent for my niece we would of been stuck at the airport. I don't not want no voucher . i will never book another ticket we got are air fare back about a week later are airlines. are seats were L8jstz. carol Bowser 2479 bela rd parker pa 16049

To Whom it May Concern:

My flight from Phoenix to Colorado Springs was cancelled on July 7th per complaint and refund request with Frontier : Frontier Airlines: Refund Request [Incident: 180710-001515] on July 10th, 2018.

On July 23rd 2018 I received an email stating "we were unable to access the documents you may have provided. Please note the original itemized receipts must be sent over as an attachment, preferably a PDF or JPEG format." the receipts and documents were sent in PDF.

The inconvenience of having to rent a car and leave the resort early to drive 15 hours back to Colorado Springs where my vehicle was parked was not only frustrating but inconvenient. I am expecting a full refund in the amount of $442.80 plus rental reimbursement of $76.26 for a total of $519.06 to be put back on my card ending in *4459.

Regards,
Rosemarie Campbell
720-329-8483

My family and I were scheduled to fly from DIA to LAX on flight 403 on 12/17/16. We arrived at Gate A-36 at 0633. 0800 I had to check with service desk because we were not boarding and was told we are being delayed 35 min, flight scheduled to depart at 0800. At 1333 we were notified that our flight was being cancelled! It is now 1531 and I am still at airport because Frontier can not tell us where our bags are at because they lost them! I will inform you that my wife has a medical condition and needs her medication which is in the luggage! I am hiring a lawyer and suing the hell out of Frontiet! Let this be a fact and promise!

This airline is a joke. You are given a price when searching for flights, then are nickel and dimed at every chance. Their customer service is essentially non existent. I will absolutely never fly Frontier again.

I dropped my niece and her friend off at Orlando International Airport at 0900 more than 2 hours before their flight was to leave they waited in line for more than an hour with 3 agents on duty. Not that this is a surprise but the way these two young adults were treated is. Over the intercom they were all told that if you are leaving for Denver please step forward to get you on the plane. As they did they waited behind another couple and a women behind them. After the agents let the couple go on they looked over my niece and friend (interracial couple) and the agent said that they would have to step aside and let the women behind them go first. My niece questioned this of course like anyone would and the agent was rude in a demeaning tone “MOVE ASIDE”.

The young women left and went on to the plane the agent continued to ignore my niece and pretended to tend to something on the desk. My niece was upset stating why would you ignore us and not let us on and then tell me we missed the flight you made us miss the flight to her amazement the agent stated oh well there is always another one. My niece said no I am not leaving tomorrow I am meeting friends in Denver and I have all our plans hotel and car already paid for. The agent took her time being rude and ignoring them and after an hour got them on a flight at 740pm. Now they have missed a whole day of a vacation they planned and saved for over a year.

I would hate to think that this agent discriminated against my niece and her friend because of the color of his skin, but it seems to be the general consensus of what had happened here. I would hate to believe in this day and age that your employees are not taught tolerance and humanity before they begin to work with such diversified people. This county has all types, it is a melting pot of unique beautiful people that no more need to be judged by society for whom they choose to date as what skin color they have. I would have hoped better for a company that greets so many in a days-time.

I would hate to think of what would come of this when I send a letter out to every media outlet I can find to tell the story of blatant discrimination. I am sure Frontier would suffer as my niece and her companion did. How belittling it is that Frontier Airlines would allow for such disgrace of other human beings. Not only do you owe my niece and her friend an apology you owe them for a trip they lost a day on and the humiliation that everyone else got on that plane except the interracial couple that was told to step aside.

I come out to Denver to see a medical specialist. I was traveling back to WI with three sealed bottles of supplements for my disorder. Upon arriving home, my clothing was all in disarray and 1 of my sealed supplement bottles was missing. These are 30.00 per bottle. This is very concerning! Someone in security is stealing!

My sister, 65, and I, 67, were first denied boarding in Denver on 29 Feb 2016 at 9:30 because we were the last to check in and the flight to Orlando, FL, was overbooked. We had had our reservations for some time. The travel agency, Casa Blanca, had not given me the confirmation code to facilitate check-in; nor did they tell us that we had to pay $16 additional for each seat, that carry-on luggage was $45 each, reclining seats are extra and limited, and even water is not provided, as I have a dry mouth syndrome where I do not make saliva. Needless to say we were not elated when we were drastically separated on the plane at the last minute.

For the return flight on 6 Mar 2016, I had the confirmation code so I was able to check us in ahead of time and get assigned seats. I decided it was less expensive and less hassle to check our small suitcases, so that's what I did. There were no reclining seats available. We arrived at the airport with time to spare, but we had to wait in a very long line to get boarding passes because we did not have access to a printer. The lady at the desk finally called for all passengers for Denver to move to the front, but we were already near the front.

Then we had to get in the ridiculously long line for security. We were in that cattle line going back and forth for two hours and twenty minutes! We could not rush much because my sister had had injections in her knee just two weeks before the trip to Florida. The flight down had damaged her knee so badly that she could not enjoy herself, and she had no rush left. I ran on ahead of her to the plane,which had boarded already. I told the attendant my sister was right behind me, and she said we had to take a later flight. That was just not an option, as I had arranged for my niece to drive from Colorado Springs to pick us up at 5:30 pm so I could make an engagement at 7:30 pm in CO Springs. My sister showed up then and we got on the plane. When we arrived in Denver, my sister had to wait for everybody to deplane and needed a wheelchair the rest of the time, right up to getting in our car. The trip did irreparable damage to her knee and she has to have the injections again or perhaps surgery.

We will never fly again, or at least not on Frontier. Oh yes, the one thing that CAN be fixed is the charge on my credit card for both checked baggage and carry-on baggage. When I checked in for the return flight, I said 2 checked bags at $35 each (although the website says $30 each). My bill or receipt, whichever it is, that I received by email, shows the charge for checked baggage at $70, assigned seats at $32 (2 x $16 each) and $122 for 2 carry-on bags (2 @ $45 each although the website says $40 each) and 2 assigned seats @ $16 each, which are already listed above. We only sat in two seats, not four, and we had no carry-on bags except our purses which went under the seats in front of us. If nothing else, I want my money back on the two extra seats and the carry-on baggage which did not exist.

I recently flew on your air line from Las Vegas to Chicago. I was totally disappointed with my experience. My sister have a pinched nerve and had to have wheelchair assistance to the gate. I had an early flight and wanted to make sure I was on time so I was picked up from my hotel at 5 am for a flight that was scheduled to leave at 810 am. After sitting at the gate her my sister was paining waiting to board the aircraft I began to get concerned that we had not began to board the flight and it was getting close to time to depart. one of my concerns was no one made any announcement about a delay. I went to the counter to ask the agent if the flight was delayed and was then informed that the flight was on a delay. I she sat back down and waited and waited and waited and waited. Still the agents never informed anyone of the delay or why we were delayed (announcements were not made). Eventually we boarded about three hours later. Once we got on the flight the lack of customer service continued with the flight attendants. I Never seen not one of the flight attendants smile during the entire flight. One snapped at my sister she looked up and saw she was picking up trash my sister had paper that needed to be discarded. I she up the paper in my hand. The flight attendant snapped "Wait a Minute". This was my first time flying on Spirit Air Lines. I don't know if this is the norm or if all the employees that we came into contact with during our flight home was having a BAD DAY. It is my belief that it is not the later. To make matters worse after landing in Chicago, there was no power in the jet bridge so they had to back to aircraft out the gate and go to another gate.. By this time my pain was unbearable. I really like for someone to would contact me concerning this horrible flying experience.

My mom, Bessie Cotton, went on a trip to Vegas the beginning of April and was sent to the wrong terminal by a Frontier ticket agent with a very nasty attitude. Trip was between 4/1/15 and 4/10/15. Terrible service I will be posting this on all social networks for people info about this airline!

I purchased trip insurance when booking the trip and unfortunately we had to travel earlier than the scheduled date. I told the customer service agent we had booked trip insurance and they said they couldn't help and had to pay the 75$ change fee and that I would need to call the insurance agency to dispute it. After calling 5 different places I was only able to get a form to fill out to dispute the charge and they said Frontier could have helped out because they probably couldn't do anything. I called again today to cancel the return flight and they said I would need to pay another 75$ fee to cancel the flight and I asked the customer service agent named Gabriel and he was so rude. He said he couldn't help at all and I told him we fly frontier repeatedly and asked if there was anything they could to do help - and he said that that I could try another airline then. When I asked to speak with someone else he refused and said they would tell me the same answer. All we wanted was to see if we could get credited today's ticket for a future travel date.

I traveled with Frontier Airline in March from Trenton to Orlando. Our flight was fine. What happen before my flight was not. When I was at the check in counter with my cousin we gave the reservation our credentials as asked. When she gave back our IDs she gave them both to my cousin. So when I was ready to board the plane I was frantic because I could not find my license. Luckily the airport is tiny because I ran all over from the check in to the restaurant looking for it. The girls at the desk where no help at all. They acted like they could care less and they were lacking in professionalism. When I ran back down to the boarding area my cousin told me that she had it tucked in with the boarding passes. I rather work on the solution to this problem than a negative comment. I would like someone to tell the girls at the counter to always give each ID to that specific person. I feel that safety and professionalism needs to be improved at your airport.

This airline had one person for a whole plane. The gentleman who was before us took like 15 minutes, and once we got up there they said the check-in hour ended, and they told us that the supervisor will come soon. The supervisor showed up more than two hours late, and he told his co-worker to solve this problem because he was not going to do it. Now we are in the stand by list for today's flight, hope we can get in.

I have a genetic connective tissue disorder called Ehlers-Danlos Syndrome. It causes many secondary issues, including POTS Syndrome- a type of autonomic system failure that causes fainting and blood pressure and heart issues. I suffer muscle spasms and tremors similar to a Parkinson's or MS patient would experience, as well as digestive/urinary system issues and neurological system problems. Blood pools in my legs, which means I need to be able to recline frequently and to be able to raise my feet, thus the need for an Economy Plus or bulkhead seat. At least two weeks prior to our trip, I called Frontier and requested a bulkhead seat for myself, my husband who acts as my physical assistant while I travel, and our six-year-old. I had them notate in my record that I was a faint risk, and needed wheelchair assistance both on the plane and at the gate when I deplaned.

Saturday, Jan 3
- Flight #F9 0102 Frontier PVR to DEN
- Delayed due to weather
- Delayed due to mechanical issue
- Canceled due to mechanical issue

I was wheeled through security, then left and forced to wheel myself to the gate, which was furthest gate from restroom. The wheelchair was broken with bare metal screws on the armrest. I asked for a different chair, which denied, even though there were other, newer chairs available within view from the same place they took the chair they gave me. We arrived at airport around 2pm. We were released around 9:30 pm. I had to wheel myself and my child to the bathroom multiple times. By the end of the day my hands were bleeding, and I was suffering full-body muscle spasms from the physical strain. We were promised by the gate agent, Veronica Dama, that we would be placed on the next flight out to Denver.

We were given no vouchers and no food or water. We returned to my husband's parent's home to spend the night, he spoke to Frontier, who said that the first flight out the next day was 4:09 PM. We later discovered that we were lied to, and that the first flight out was at 2pm. I spent the night recovering, and still experiencing full-body spasms, migraine and urinary issues. My husband made new connection arrangements, since we missed our Frontier connection to Vegas and subsequent connection home on another airline. Frontier switched our flight to FLT 757 Denver connect to Phoenix. We purchased tickets on Hawaiian for $1300 to go from Phoenix to Honolulu to fly Monday. We were charged for a bulkhead seats for us (disabled person and assistant) on both flights. ($40 person). We left a checked bag that we paid for in Mexico so we could make our connections.

Sunday, Jan 4
Rescheduled Flight 2002 Frontier PVF to DEN

Arrived at airport, asked for wheelchair assistance, was rolled through security and left without further assistance. We asked to speak to a supervisor, and they refused to send out someone. We discovered there was in fact an earlier flight, and they refused to discuss it. We asked again to speak to a supervisor, and were told to speak to the co-pilot, and that they would send him out. The copilot came out two hours later, during which time we were given no information. We taped most of the conversation, and he mentioned, “If I were you, I'd pursue legal action.” He was unable to help us, but did say that he would radio ahead to help us make our very tight Frontier connection to Phoenix. The flight was again delayed, by two hours and twenty-five minutes. The airline was aware that I was a faint-risk, and that I was not going to be able to board the plane without wheelchair assistance.

The gate was a gate that did not have access to a jet-way. I again asked Veronica Dama, the same gate agent from the previous day, if I would have assistance boarding. She again assured me that they would have a chair lift. We were boarded on a bus and driven out to the airplane. There was NO chairlift. At this point I'm physically shaking and dizzy, and obviously in severe physical distress. Myself and two other handicapped people (both with obvious leg injuries- one lady was in a wheelchair and one had a knee-scooter) were made to hop up the steps.

No one offered to help physically assist me or help with my baggage. I asked someone on the tarmac where the lift was, and was told, “Either take the steps or don't get on.” I boarded the plane- my husband stood behind me in case I fainted, in order to catch me so I didn't hit my head. We asked for the flight attendants name, and he refused to give it. They did not even offer water, instead offering it for purchase. We were assured there would be someone with a wheelchair at the gate, because we had a tight connection. We were made to wait ten minutes for a chair. When we arrived, we were told, “It's ok, because we canceled the Phoenix flight anyway.”

We were wheeled to the ticket counter because Flight 757 was canceled due to crew fatigue and not having another crew, and we spent the next two hours at the ticket counter trying to figure out how to get from Denver to Hawaii. We spent $200 per ticket ($600) plus $60 for an economy comfort seat for me for Hawaiian airline tickets from LA to HON. My spasms and pain was so bad by that point that I laid down on the tile floor, drifting in and out of consciousness. My six-year-old had to keep an eye on me while my husband was sent to various other ticket counters to try and book us tickets- she was scared and upset. I was offered a blanket, accepted the offer, and the blanket was never produced.

We were given a taxi voucher for a hotel 20 minutes from the airport, in 10 degree weather. We arrived around 11:30 that night. We were also given food vouchers and they paid for the motel. The next day we arrived at the airport at 5:45 am. We were told by the ticket agent the previous day that it would be no problem making our tight connection from LA to HON, because “the gate is right across, and you don't have to go thru security. You're flying into 31 and flying out of 28.” I requested a wheelchair be ready at the gate when we arrived.

We actually did have to go through security yet again. We only made our connecting flight because Hawaiian Air held the flight for a few minutes. I found the whole event incredibly painful, both physically and emotionally. Frontier has offered no restitution beyond flight vouchers, and considering I'm never flying them again, we did not accept those.