Google Complaints Continued... (Page 2)

323+ reviews added so far. Upset? Call Google corporate: 650-253-0000
20

I use adwords express and signed up for $200/day. I was charged $500/day on 7-22-18.

I never authorized this nor did I want it. If I get too much too handle, it's a waste of my money - not to mention I never authorized it.

This isn't a little over what I agreed to - it's 250% over what I agreed to - Not to mention the arrogance of having Google spend my money for me.

I want a credit for the unauthorized expenditures.

20

can you PLEASE STOP PUTTING ADVERTS ON MY PAGE, DO NOT WANT AND DEFINITELY DO NOT NEED
THANK YOU

20

Please refund £3.39 you took from my PayPal account Without authority asap. I never bought anything from you, I never gave you permission too take this money, the advice on the game... the secret society, I was playing stated “I have been given 10 what ever as a valued customer and due to inconvenience” IT DID NOT STATE I HAD TO BUY THESE. What you have done is fraud and not what I would expect from you, it is disgusting and should be reported. Getting people to buy by pretending it is free, with no receipt or advice email that I have purchased being sent.
The supposed 10 added what ever they are called, are unused and due to your deceit I will never play your game again, cannot trust you. £3.39 is not much but the way you took it is robbery and shameful from a company such as Google. I will ask PayPal how you can take money from my account without use of my password, authority or knowledge and intend to take this incident further and make my complaint known.

20

I received a phone ( 705-386-8390) call today in regards to listing our business Soccer Elite and or Blacks Guest House to an upgrade with Google, the agents name was Joseph at approx. 4 pm. We talked at length about different aspects of what your company could offer me in the way of advertising but in the end I said no because of the monthly expense. He was verbally abusive and very condescending and the ending was very unpleasant.
Thank you, Billy Black.

20

I am a user of Google Drive and have noticed that the 'Used' space indicator in the cloud drive has not increasing for several months, although I back up massive new files of all kinds every day. The discrepancy between the disk file being backed up and the indicated cloud space is now up to 30GB and I am highly concerned about the integrity of my backup on the cloud drive. To complicate matters, there is no indication of the number of items on the cloud drive to compare with of the file being backed up. I have contacted Google Drive support on this, but they seem not to understand and have abandoned answering me, that is why I am taking this route of contact now. This is not a question of a simple bug in the used space indication - the inability to verify data backed up to the cloud drive with the original data is a basic major flaw for a backup system, which makes it practically useless.

20

I bought a brand new Pixel 2 phone from Google. When I make calls on the phone I can hear the people clearly but the person on the other end says that I cut in and out. I went through a lengthy process with the help and support team to try and fix it. Nothing worked, so they said they’d replace my phone with a refurbished one. I told them it was unacceptable to no avail. I even talked to a manager and he said my he couldn’t hear me well but insisted I can only get refurbished. When I buy a product on AMAZON and it’s defective, they replace it no questions asked. What recourse does a consumer have for this situation?

20

I forgot my password and I can't seem to get through the program to get a new password I went to the Apple Store I talk to a lot of people and they can't get me through with all the Verification codes all this nonsense I just can't get to sign into my email from another computer please but I have someone to talk to to get me help to sign in to my email from another computer other than this iPad that I have

20

For a long time I have never had a problem with google, but these captchas are silly, I have had trouble ordering tickets, signing up to memberships and newsletters and entering the competitions, every time a captcha comes up and I do as it asks, because lets face it there are only so many squares with a car in or a bus and it tells me captcha failed try again, I recently tried to order tickets 34 times I tried his captcha and it kept failing, ive tried all sorts to get over this and it just isn't working, on your forums on complaints, if you ever look and take notice loads of people are complaining a lot of my friends are, its ridiculas, now I want to be able to order tickets I want to be able to receive newsletters I want a normal service o do these things

20

I am disappointed that you changed “Contact “ out side of emails. I do not like the fact that now I cannot open up my contacts while I am writing a email.
Totally not welcome change. You didn’t have even inform us that there would be a change. Totally lost, confuse and I really want my “Contacts” back.
Please.

20

recaptcha no longer works. none of them can be solved. you click and clikc and clikc

20

The no internet prompt stays on even though the game comes up,preventing interaction with the game of war fire age.

20

Don’t help , don’t help, don’t help

20

At 3:23 am i recived a pop up advertisement.
This is totally unexceptable. Please resolve this problem quickly and permanently.
I have always had a good experience with google.

20

I hate google.

20

I have a Samsung Galaxy S7active phone and the last update, Monday, June 25th, was a Google update. I no longer have text tones, my phone runs terribly slow, and I keep getting pop ups that I cannot get rid of. I WANT MY TEXT TONES BACK!!!!!!!!!!!!!!!!!!! I contacted AT&T and they are unable to resolve this issue and suggested that I contact you since you did the last update. I want my phone back the way it was - working!@!!!! not like now. It is very slow to respond - texting, moving to other apps, and looking things up on the internet. I am so upset that ALL my specific text tones are gone with no option to bring them back. Please resolve this problem.

20

When I filled out an online application form for a professional organization my email address of course was required. The box auto filled my gmail address which I deleted and instead entered my company address. Once the form was completed it stated a confirmation email was sent to complete the registration. I repeatedly checked my business address but no email. Then when I looked at the unread emails on my I phone the confirmation email was sent to my gmail account! Google has no business manipulating my information in this way. In fact I DO NOT LIKE the way Google wants to constantly auto fill my information. I do not need their AI telling me what to enter, I am capable of doing that myself. I will probably close my accounts with google and never use any of their services again if at all possible. People worry about "big pharma" "big oil" & other corporations. I know that our biggest danger is "big tech"!

20

I am trying to set up my cell phone but I can't get past the Google set-up. It will not accept my password. I have reset my password online successfully but when I enter it into my cellphone it will not accept it. I am not able to contact Google in any way. The Verizon Wireless representative could not either. My cellphone is inoperable due to this. Google has made itself completely unavailable.

20

I hate google why is there no number or real person to talk to. I rest my phone and dont know my passcode im locked out my phone why did samsung allow they have no right to lock my phone i need my phone and all because a stupid password, a class action suit should be brought

20

since feb 13th 2018 I have reported spam, hack ,fraud to google and gmail in the process I have broken two mobile phones and my tablet is now frozen I assume by the hacker, I have conducted two hard resets as instructed obiously it failed. I have no form of contact, and loosing business as I am self employed and communicate mostly via facebook. I have no access to any online account. even my bank was violated by this. it is appalling that from 13th feb up until todays date I sit here trying to sort this situation. I'm considering law advice if this is not sorted in the next few hours.

20

I ordered a wig from wigsmart 05.03,2018 the style was called Jamie Lee Curtis. The wig I received was nothing like the style I ordered. They asked for pictures of me wearing it I obliged. They offered me various incentives to keep it the last being a 30% refund and keep the wig. I've stood my ground insisting I get a full refund of £75 plus postage £15,60 to return it with insurance. I did not receive the mesh-like wig cap with the order. I have emailed them twice asking for confirmation of receiving £90.60p refund, no answered received. There service has not been good, many emails telling me how hard staff worked to make it and many more with differing % refunds. I am loath to return the wig I feel there is no guarantee I will see my refund. Please can you help me

20

Been trying to get into my acct for 1 and a half weeks. Been getting the run around not impressed. when I go on internet to recovery they send me to my husbands yahoo. acct I have to close google to be able to access it. Please just sms me or my daughter 3991 Please help me get back to using my acct. Thank you

20

After at least 10 years with Google as my default search engine on PCs and Macs both at home and work, I am re-setting all browsers to another search engine, definitely not Chrome and all related system folders and files will be deleted. There are 7 computers in my family, plus my work desktop and Google will be expunged from all of them. The reasons are two-fold.

1. Google's marketing of Chrome over the last 5 years has become increasingly aggressive and abusive. I tried Chrome only once for a few days and did not like it. The homepage was very intrusive with flashing banners and pop-ups and demands for me to check security, to get get hold of my private details I surmise. Chrome has the worst reputation for privacy - some of my AV ware classed it as a PUP or worse. It is my decision alone if I want Chrome or not and I do not buy and maintain computers for Google's marketing campaigns. They are for me - not for Google or anyone else.

I recall the Chrome marketing started with random, occasional pop-ups on Google's homepage, then it was bundled in with software/driver updates of what I thought were bona fide companies who I actively discriminate against since. The Google homepage pop-ups increased in regularity and resistance to removal. As of about 3 months ago Chrome pop-ups are a permanent feature on my large work desktop. Google does not advise how to stop it because you thinks its your right. I asked our IT Manager to manually delete the manifest.dll files which worked for only one day - I believe you have written it into the HTML code. Obviously Google's hackers are highly trained.

However on my family's 7 computers, there is particularly aggressive and complete AV software that removes everything I have found. Nothing comes back after that. But this abuse is obviously a deliberate and pre-meditated decision of Google and I resent it. Henceforth, I will not allow any Google browser system files on any of my computers.

2. If you are still reading this, the removal of View Image and Search Image functionality today, was the last straw with Google. I have read your Twitter announcement but I reject the reasoning. The best way to protect IP is not to publish at all, but these numerous image subscription companies embed their logos all over the images anyway. And there are very few users with the specialist advanced skills and software who could remove the watermarks and frankly, its more trouble than its worth when there is often matching images from other sources without them. No doubt there are other reasons that Google does not wish to publish in the public domain such as subscriber loyalty. By actually seeing a product image is marketing for that company, because if its the sort of product I am looking for, then I'll hit Visit. Most manufacturers I found this way and will want to purchase their products.

But Google have tried to make it difficult and made sure of their subscribers' loyalty by forcing users to visit their websites. But the reality is that users will simply erase Google and Chrome from their systems and use another search engine and/or browser as I have done. I've looked at some now and they all allow to view, save and search for higher definition. I don't need to look any further - its too easy.

Google used to be a good company with the right attitude towards users, but over the last 5 or 6 years you've become increasingly greedy and consumers know it. When you lose enough of us, then Google will learn. I regret it has come to this.

20

can't reassign phone numbers to different business accounts; they uploaded information to phone number without my permission or my doing so; I can't find information I'm seeking because previous search algorithyms are sending me elsewhere (I guess), I can't even find information when I search with the exact words in the url either from .com or .ca when looking internationally, I can't manage my multiple accounts with fluidity. It's getting worse. Need a search engine for that markets small businesses and small sites - maybe then I could find the information I'm looking for.

60

this is a kind request of mine to google...please kindly recover my email id. I don't know who hacked my email account .I can't even enter in my account can't check my important mails .This id is very important for me .Please consider my problems and kindly recover my id. I have tried many different ways but still google has no respond. Please consider it.

20

The name provided was used to create an account some time ago which cannot be remembered now. Meanwhile the google as a company is not making it easy at all for me to either retrieve or create a new one.I'm completely devastated because I cannot access google play store to inatall any app. I'm currently out to date because I'm not on whatApp or any other social media. Please I need help.

20

i am sick and tired of spanish come up in my browser i have my setting in english what's the problem.
other browsers do not do this. chrome is having problems all the time . i pretty much have had it.

20

It's absolutely awful that I can't sign in to my account on another comp/Laptop other than my own. I currently do not have a cell phone so I can't receive verification texts, so I sent my email and you STILL couldn't confirm it's my account, what an absolute JOKE that system is, absolutely pathetic, it really is...I have work to do this weekend, and now I can't, thanks google, you absolutely suck. Sort it out and get me back into my account

20

Hi,
Why does Google discriminates against the White Males.?Is it a normal practice at Google to give preferential treatments for Jews, Indians, Asians, Females, and be bias toward White and Black Males, also against Hispanics ?

20

My daughter called google in Canada asking for help to get into her google account. She had to change pass word 3 times and still couldn't' get in. The people who answered hung up 3 times for no reason. Very angry. POOR CUSTOMER SERVICE.

20

I have been receiving phone calls on my business phone from companies selling Google listing. I listed on Nov. 7, 2017 with a company called Modern Spotlight. I continue to receive calls from other companies one told me to complain to google head office. I hope this is the correct form to issue this complaint and look forward to an answer or action that could stop these calls short of disconnecting the phone. Thank you for your attention to this matter and I look forward to a solution that makes these phone calls stop.

20

We have used Googlemail for a number of years without having to use a password to access it. Now we have been told to change our password but your system does not recognise any password which we thought we had created and possibly does not recognise our e-mail address for the account which we created some years ago and now we are supposed to know the date on which the account was created and of course, we have not kept a record because we never thought that it would be necessary. On inputting our telephone number we are told that your system does not recognise either of our names. Your system is ridiculously complicated. We have already provided an e-mail address which you can check on and you e-mailed that address with a verification code but when we re-enter your system to input the code, we have to re-input the address which triggers another e-mail and a new code so we have to remain on screen until our daughter can inform us of the latest verification code. Since she is working this will have to wait until she is available and this may take some time. Meanwhile we are e-mailless and have been so for over a week thanks to you. We have contacted your helpline number to be given a recovery website address which has been accessed only to find several alternatives which we do not trust as being official. Some customer service.

20

NO GMAIL - NOT WORKING - HASN'T BEEN FOR DAYS - CANNOT CONTACT GOOGLE OR GMAIL - TRIED PHONING SYDNEY TO HAVE A RECORDED MESSAGE WHICH DID NOT REFER TO GMAIL

OUR COMPUTER HAS BEEN CHECKED - PROBLEM IS NOT OUR END

INITIALLY COULDN'T SEND EMAILS NOW CANNOT SEND OR RECEIVE

THINKING I HAD THE INCORRECT PASSWORD FOR ONLINE COMPLAINT DIDN'T HELP AS COULDN'T GET GOOGLE/GMAIL TO RESPOND

20

I ask for free reverse mobile phone location app. Everyone that show up you have to pay to get location of momoblie phone right now where it is located

20

I called your customer service number to get help with my account and my granddaughter's account, I must have sound a little confusing but there was no need to hang up on me. when I called back someone picked up the phone and put it back down. I talked to another gentleman who helped me with my account and then hung up without helping me with my granddaughter's account, I give up. I think we have a language barrier or they're just not able to help me. If they aren't , I could appreciate them saying so.

20

Am completely fed up with Google mail and its continuous loading icon that goes on forever or having to recover web pages because they have frozen that take ages to get back. I often switch off. Doesn't happen on my mobile but I like to work with a desktop. Thinking of going back to Hotmail because Google is a right pain and has been for a long time. Also why does it keep asking me to get on to Chrome every time I go on email. I am on Chrome. Get rid of your pesky question on my page please. Drives me mad and obliterates email messages. MY IP supplier has replaced my router and made no difference.

20

I received several notifications of a reward. Iphone 7 and attempted to verify the validity. And to inform that I could not add my cvv number due to putting a 3rd party payment block due to previous scam. I enquired whether there was some other way of paying for postage. EE account or other.to discover tha £5 and then £16 was required to get an answer. This seems excessive to just validate and help with this.

20

I want to know why you are censoring people that you feel don't fit your narrative this is called policing our opinions it's illegal and I'm telling you we are censoring your company this is not right your company needs to stop this asap

20

Please consider this HATE MAIL for killing the Nik Software collection. Do you have any idea how many photographers depend upon that set of plug-ins? Why did Google buy Nik if they weren't going to maintain it?????!!!! Killing the Nik software has just undone all the good that Google has done for world, I will never forgive Google for doing this. Charge us for the software if you have to, or sell it to someone that will maintain it. but don't let it die! Every photographer I know now loathes and detests Google for this despicable act.

20

I have experienced an intolerable number of problems with signing to my Google account. Almost every time I have got to use a new password, with codes going backwards and forwards. I have had enough. My time is valuable. Please advise me on this. If the reply is too slow I will close my account.

40

I recently sent a Zippo lighter for repair. Found a site with an address, which having talked to Zippo, they advised that this address is over 4 years old, the result is that my lighter is now 'lost'. How is it that Google can continue to show out of date critical information. Zippo obviously know of the problem, but advise that there is nothing they can do about it.

40

My nexus 9 tablet would not open one day. It went through the 'sign in cycle' that so many others have described an was not caused by me. The only way to clear this was to reset using the external buttons. When restarting, it requests that i use the original account details. I tried with what I can recall and failed. An option for verification with sms was given...security questions but one including when the account was set up. If i can't recall a password or other details how do you think i will recall a question like this.

I took an educated guess and it let me through. I am at a stage where i have tried a private account with the correct details...yahoo, a google account with the correct details, but wrong, another google account which was work and i assume closed as i have resigned. Surely if you have details of these you can cross reference details? If i cannot recall a non google account then i do not know what to do. Why does it not give the option to reopen details by confirming with proper security questions or verification through phone etc. I never asked for this level of security and was not informed. The pad does not have any life threatening data and i would rather lose it and have someone use it than having this level of encryption.

I should have had an option when setting up or if i did one that i understood because i would have unchecked it. I expect you to confirm who I am in another way and help me to resolve this issue.

40

We have spent money on google advertising, yet received bogus and unjust reviews. We asked for them to be removed and google refused. Another company advertising with google in the same business as us got a poor review from a customer and google removed it. These are not legit and we know they are coming from competitors. How is this fair? I don't want to spend any more money with google as they don't seem to be able to police these reviews.

40

Google are a dreadful company to deal with, their customer service is appalling. I have had negative reviews by phantom customers on my company and apparently anybody can say what they like about your company with out any need for silly things like facts or Google reviewing the comments. On top of that if you list your business on Google maps - it can't be removed! small print of the signing up process. Now clearly this has to be illegal or certainly immoral - to be unable to reverse a decision about my company information - who the hell do they think they are? You can go ex-directory from the phone book but not with Google. They honestly think they can control our property ie. our information and therefore without exaggerating - our lives.

20

I have been trying to get onto google my business for like 2 years without success. The Filipino call center don't call me to verify my ad on google my business, so it goes back to me calling again to trying to get them to call but then they keep sending me an email wanting me to video verify. I don't want to do that because I am an onsite computer repairer, and very few people come to my house and I really don't want people to just turn up to my house wanting me to fix their computers. So the circle just keeps going round and round and round and round so i am not happy at all matter of fact I am considering taking legal options to sort this out.

40

I purchased a Samsung galaxy s7 edge two month ago and I forgot the password so I did the factory reset, now I can not get into my phone I contacted att and they in turn contacted Samsung who told me to go online and change my password and wait 24 hours which I did but still can not get into my phone so Samsung told me I would have to send the phone to them but I had to send a proof of purchase which I did now they are telling me I have to wait 24 to 48 hours for a ups label. This is crap you should have a way to help us, I will not have a phone for at least 3 more weeks because of this.

20

I have just received notification from Google that two of my sites violate their advertising policies and therefore all my ads have been shut down. Nothing new has been done to these two sites for at least two weeks maybe longer. The person that looks after this for me is on vacation and it is Friday.

At one time I handled everything Google (we have been using Adwords since its inception, and as the user interface got more and more complicated I was forced to bring in people to manage that for me. I called in to ask what the problem was and was basically told that my landing page has been compromised and that the only way for me to discover what I need to fix is to use the search console which required me to load code onto my home page.

that is beyond my ability and frankly I find this an absolute customer service failure on Google's behalf. I am not a huge multinational client of Google but I have literally consistently spend between $200 and $800 a month since the get go, I would expect a little more than that from a business partner of mine. I wish there was an alternative and now fully endorse The Economist's recent article on the domination of our industries by companies such as Google.

40

I purchased a Nexus 6P with Nexus Protect on 9/30/2015. I decided June 28, 2016 that I wanted to try Google Fi because my Verizon Wireless bills were very high. Once I received the Project Fi SIM card, I tried using it in my phone for a few weeks and decided that the coverage in my home area was fine, but at my job it was not very strong, so I decided to cancel my Fi service. This began a long series of problems that ultimately ended in my checking account being withdrawn and my Google Drive service being cancelled for my payment being declined without any chance for me to correct the problem.

When I put my Verizon SIM back into my phone, the phone would not recognize the service, despite it working for months with the same SIM card prior to me trying Fi. I spent 2 hours at the Verizon store trying to get my service working, and they were finally able to get my phone to recognize the service my giving me a new SIM card, activating it in a floor model phone (because it wouldn't activate in my Nexus 6P), and then putting the activated card into my phone, at which point I got signal and was able to make calls. What I didn't know at the time (and wouldn't find out for a few months after), was that my phone was constantly sending requests to activate Call Forwarding and it was preventing any calls from reaching my phone.

That meant I never got a missed call or anything on my phone, but I would get a text message that someone left me a voicemail after (because texting wasn't affected by Call Forwarding). After weeks of working with Verizon (resetting the phone to factory specs, trying new SIM cards, adjusting settings on my account), they said the problem was my phone, not their service. I think there may be some problem with Google Fi releasing service from a Nexus 6P when leaving, you may want to look into that.

I called Google to see if they could help me, and they said I could replace my phone since I have a warranty. However, they said that they needed to put a hold on my account for the cost of the phone until they received my phone back. I asked them if that meant my funds wouldn't be available and the person on the phone said they would be (he was wrong). That left me with $13 left in my account, which obviously I wasn't expecting and it caused my entire financial life to be thrown asunder temporarily.

I have to say, why did I pay for a warranty that requires me to basically buy a new phone temporarily? Most companies I've worked with for warranty replacements only charge the customer after the 30 day return policy has passed and they don't receive the product. Obviously I returned my old phone the day after I received my new one, but this is really awful business practice. If I didn't have that money in my account (which I barely did), I wouldn't have been able to use my warranty!

In the interim between the hold being placed on my account and the funds being released, my Google Drive payment was attempted to be withdrawn from my bank account and the payment was declined. I got a notification from Google, but the "Fix or Retry Now" button only takes you to a statement page with no instructions on how to retry the payment or try a different card! It's like they don't want you to fix the problem until your account is expired! I have since gotten my account cancelled and re-signed up for service, which wa sthe only course of action I could figure out.

I would very much like someone to reach out to me to discuss this series of events that were in my mind, entirely Google's fault. Your company failed on a number of levels and I really want to know that something will be done to fix some of these issues.

80

The sign in button for email no longer shows up on my home page, pain in the fanny to google the right sight to get it. Google keeps saying I have no connection and will not come up, so I have to use other engines and MOST important. Yahoo took over my Google engine and Microsoft explorer. It was impossible to get out. I uninstalled/reinstalled; checked defaults...went through and took out anything related to yahoo and google. Within a couple days it kept coming back. I sent a nasty email to yahoo corp. 2 days later my computer completely crashed. I believe the malware infected my computer when I installed "Chromium" (not Chrome) it says its from Google; I could not uninstall it no matter what I did. If I had the money I would sue Yahoo.

40

I have been playing a game called Simcity Buildit for the past 1 and a half years until last year in August, my google account crashed and i lost my saved game. When i started the game, there comes an option of logging in with your google account and continue playing your saved game, but right after my account crash, when i tried to log in with my google account, my saved game just never appeared and i lost all the progress that i had made in the last 1 years.

This complaint may sound stupid but i lost a game which i loved very much and which was a very important medium for me to get de-stressed. So please i request google if possible please restore my saved game as quick as possible. And another fact my city was named Mahapurushnagar in the game with a vast population.

60

Google overwhelms webpages with advertisements in Chrome. Makes it tedious to use. Sometimes the ads are difficult to tell from the real content. They should outline the ads with a heavy border or something. It's almost like Adwords and Adsense are spammers. I am sorry to see this.

40

We hired a trusted photographer with google in Calgary, Alberta. It took her 8-weeks and 4 re-shoots to get the photos. Once we paid her the final deposit, she disappeared. I have been emailing and phoning her with no response. We were told, upon final payment she would have our photos posted to google as a virtual tour (which has not happened). We are well into the third week of no response from her. At this point, we feel that she ripped us off and if I can not get ahold of her (despite repeated attempts) what am I supposed to do?

40

I am a retired university professor and I communicate with approximately 500 recipients of my list, all over the world. Because, As perhaps you know, Greece is enslaved under occupation by the EU, I send messages to MEPs of EU, on the plight of the enslaved Greece. My sending was, according to the guidelines of google. Maximum 500 recipients per message through your website and 100 through the reduction in outlook. Obviously whenever there is a requirement for remission from my list, is done immediately.

Without mentioning any specific to me and asking me to find the reason by myself, Google Greece, disconnected first my email. Before they allowed me only two emails per day. Next they disconnected and my second email, then they connected it, asking every time the password to log in. Given the situation of enslavement of Greece, please check whether my suffering comes from actions to google Greece, from EU. Or from the obedient servant of EU, “Greek” government.

20

Someone at Google HQ has misused my contact information and put the wrong ads in for my websites. I already contact all of these websites as well as Google. But if anyone searches online they see the wrong information. I have been told there is nothing Google can do about this, even after submitting a complaint on the Google support website. How can I contact the Google CEO and fix this for good? I am getting hundreds of incorrect calls each month now.

20

Cannot verify my Google account. I know the problem is that I am outside the US. Yes, I was able to get the foreign computer on the list of my devices. Have searched and searched and I know my username and password. I even tried changing my password to get in and still cannot. The only forum suggestion is to delete the account and start over.

40

I'm originally from San Francisco and relocated to another state. I heard about Google express from family members. I wanted to see what all the talk was about so I signed up for the trial membership and excited to use the $15 off and my order was rejected. Second attempt, rejected. I have money in my account so it couldn't of been my card that was being declined. Third attempt of the same thing. I used my bank card and still canceled my order and didn't even allow me to enjoy the benefits of Google express.

I called customer service which happened to be a waste of time because nothing was resolved after she said that she looked into the problem which was stopping me from being serviced. So I gave up. It says that it delivers to my area, but clearly it doesn't. They are false advertising and to me I think it's only to obtain credit card information and billing addresses of customers. They not once delivered any of my orders and trust me I tried about ten times. I finally went to Walmart and got everything I needed.

40

I have an ongoing issue with Google Apps for Work. I raised a case some time back after realizing that Google did not invoice my company with the correct company name. I have shared a number of conversations, mostly with seemingly inept individuals based in an office in Bulgaria. Seemingly there is no management escalation process. Hapless individuals repeatedly close my case even though my issue is not remedied - it has been going-on for months now.

The latest advisor informed me of the following:

"I've heard back from our specialist regarding this issue and found that you're Google Apps for Work account was affected by an issue, during our migration to our new billing system, which updated your previous payment receipts with your current billing profile information. This was not expected behavior and I apologize for any inconvenience this has caused.

Unfortunately, as my colleagues have previously mentioned, it will not be possible to update your previous invoices with your new billing information. However, I can assure you that all future invoices will display the current information in your billing profile."

This is not good enough. Clearly Google does not realize that they have a legal obligation to supply me with VAT invoices - MY VAT invoices with MY company details on them. With no way of reaching anyone credible at Google, today I have taken the disappointing action of reporting Google to the Financial Conduct Authority.

60

I own a dental practice. I had a patient contact us yesterday very relieved that we are still here as when he searched in Google, it came up with a short list of which we were on but next to our business in red it stated that we are permanently closed. This information is incorrect and could cost my business money and put our patients through un-necessary worry. We are currently going through a transition at the moment as we are no longer a NHS practice and this incorrect information could be very damaging.

100

I have a complaint, ever since I stopped using google it just seems like my iPhone sometimes gets redirected to something not related to my search. I search on yahoo or bing, and believe me the results suck, and I do believe that google has something to do with it.

40

I read a NY Times open piece about Cooper and his DC Blog. I find it shocking that Google assumed the power to shut down the blog with its archives as well as his e-mail account. According to what I understand, you did this in direct violation of your own Terms of Service. In this day when vindictiveness is used as a political tool, you appear to have hoisted on your own petard. My additional reading on the subject finds that you are the only arbiter in many situations and Google corporate headquarters the CEO wield absolute power in a wide variety of cases. Again, not wishing to overstate my case, your actions fall inline with the all powerful Donald Trump. Obviously I am in no position to part ways with Google services, but to say that I am both disappointed and angry would be an understatement. If I have not reached the 100 word requirement and this precludes me from being heard, I see this as another instance of your cavalier attitude.

20

I registered my account in France and now moved back to the uk. I cannot access apps on play and am not downloading anything more till I can revolve this issue. The issue lays around my banking app, refuses to let me access it and is informing my that its not permitted in your country. Find this strange as people these days live in more than one country and have bank accounts in these. Not so globally friendly after all.

20

I have someone on Google this is a cheater and a fraud. I have sent many emails to Mountain View headquarters in hopes that they would be blocked from scamming others using Google like me.

40

Google is purposely altering searches in favor of Hilary Clinton! I am reporting this and will make sure everyone knows that the world's largest search engine is secretly democratic. I have the proof and have taken a screenshot below. You can see clearly that Google does not display anything related to crimes against Hilary. If you go check out Yahoo! or Bing it comes up with all types of searches for criminal records, criminal history, and criminal scandals. But nope, nothing in Google!

20

Google charged my account without my permission and told me to contact the app developer for a refund. After confirmation that the developer never received funds from these purchases Google still will not refund me. So what did I buy exactly! $600 total was charged illegality. To make it worse my bank closed my fraud claim against Google before the developer confirmed they never received these transactions and will not allow me to reopen my claim without a police report with a suspect named. So who do I contact for this situation? I am in disbelief the way I've been treated and how can Google get away with this?

20

Went on Zuuvu [dot] com through a Google search. Told it was free to subscribe. Just wanted info. They took over $300.00 from my master car. I do not play these kinds of games. Want to unsubscribe and get my money back! No answer from them. This website is a total scam!

40

When I open google Chrome to do a search the following appears. Be who you are. Love who you love. #prideforeveryone. I want to use a service without having to mentally deal with someones agenda, political, social or otherwise. Please remove this and just let me use your search engine without extraneous sayings.

40

If you 'google' "Wildlife Rehab in Yucaipa, CA", a site comes up with my name and home phone number. I would like this removed immediately as I am retired from the hobby of rehabilitating wildlife for nearly three years. Both wildlife groups mentioned on this site say that this is not their problem. Can you help me, please?

40

The Google doodle today is celebrating "black supremacy". By celebrating a woman that they refer to as a "human rights activist". Yuri Kochiama was not an activist! If she was an activist for white supremacy she would be far from celebrated! No race should have supremacy! The world doesn't work well with one supreme race! There are a number of races on this earth and we are all equal. Google has the nerve to spell out "equality" in the back ground. Any supremacy is far from equality! This is either ignorance or just plain stupidity! Why is google trying to cause division among the users?

40

I want to change my web site url from google maps and other google services. I have try to change my url but google denied my request every time.

20

I want to remove my personal information under google search result under my name. Attached the result in the following link. Is this possible?

40

I have a Samsung tablet and google decided to download itself and wiped out all my picture and every app on there.

40

I was on Facebook opening video that was posted. Then all of sudden site throw me to "Google " saying that I did win with my tablet an iPhone 6 for download an specific app. I don't trust had to answer 4 questions then add bank details and address. It looks same as Google symbol but i am scared to put bank details. Did took screen shot for you to see. This is not Google, it's a hack! Please be aware of the site Zuuvu.

40

I am a business owner, however I am not the page owner of the Google Business page. The page owner is a former employee who I fired for stealing from me. As page owner he has been putting incorrect information on the Google page to disrupt my business. He puts the incorrect phone number, hours of operation, website etc etc.

Every time he does this I request an amendment from Google, and the error is usually corrected within a couple of days. By such time the page owner has again changed the information. I have spoken to Google about this and have had numerous email exchanges. Firstly, they said their policy was to request the page owner to give up that position which he obviously didn't do.

After several weeks and emails Google advised there is nothing they can do!!! They suggested I resolve the matter directly with the page owner. I am reluctant to do this, as when I fired him, he tried to assault me. Only a couple of days ago eh tried to extort money from me by asking me to pay him for the rights to the Google page!
Surely Google must be able to see how wrong their policy is? I am flabbergasted they cannot help me, and yet they help a page owner who is no longer an employee who was fired for stealing!

40

All I want to do is have the option to reset my Password. Google has become complicated and all I want to do is to sign into gmail using my blackberry. Can you just sms me a link. I cannot receive email so how on earth would I receive a link. I cannot sign in as I need a new password and Google customer service cannot be found anywhere online.

40

On my personal Google page they are carrying an item distorting my views, and wrongly and inaccurately attributing words and views to me which I did not use. At no time did I ever say, as you assert, that the North was 'desolate'. Kindly remove this highly misleading item from the Google website under my name if you can. Or give me the UK contact info for Google corporate.

20

I cannot sign into Google from my cell phone. It tells me to contact customer care, yet they do not answer the phone number I have for Google corporate.

40

During web searches from Google I am being led to explicit bad websites in which I am NOT in the least bit interested. I find this disgusting and intrusive and disruptive to what I am actually interested in. I will appreciate it if something is done to avoid such practices.

40

Why does the Google playstore take every app that I like for music app out of the playstore? If I download it I can't go back and see it in the playstore no more.

40

Go to Accu weather Etobicoke and up will pop an ad superimposed over a Federal government cheque. Makes the ad appear as if it is a Canadian government agency which in itself suggests to me that one needs to be cautious. The ad is for The National Benefit Authority. Google that name and you will see stories about them and being involved in scams. I object to government documents being used to give an impression of where the message is coming from and I object to Google allowing pop up ads from dubious people using creepy methods to attract business.

40

At least one week ago I attempted to set up an account for Google gmail, but for some reason the account was disabled and is still so. No explanation or request for info has been made. If Googles policy is ti ignore problems hoping they will go away it is highly likely you will not reply to this complaint.

20

I have been running ads on Adwords for years and yesterday I get an email from them warning that my account was going to be suspended for violations of their advertising policy. This would be about the same add I have used for years. I checked my Adwords account and my Campaigns had a flag saying site suspended so I called Adwords. Nice young lady says she has no idea and spoke to several techs over a 15 minute period and then said they would have to have someone call me as they couldn't see anything wrong.

The next day Ian H. from Adwords calls me and tells me that they don't like some of my website content - nothing has changed in months by the way. He tells me that they don't like the customer testimonial because they are making claims that could be false ( specifically a woman says she lost 8 pounds over 8 months ???) and that I have to footnote several sentences of her testimonial with "results may vary" Additionally, I have to footnote the web page header " Its not a gym, its a life style!" with same caveat.

I am completely appalled that Google thinks they can control what people think and write - I dont get it as the women put her full name down - just GOOGLE her and ask if her "outrageous" claims are true. Very scary precedent . I suggest to Ian that they should spend their time correcting false reviews for my other business that are completely untrue. He says, are you ready for this and i I quote, "that would be up to Google Plus".... Big Brother is watching.

40

Running false ads for live career resume builder! I did not receive your refund at all for Feb. Also i informed you since Jan. to stop charging me, but my credit card still being charged 39.8 USD this month. Live career did not get my permission to charge me on monthly basis 39.8 USD, also ,there is nothing showing that you are going to charge a monthly fee when i enroll for resume builder. I'm going to report to the Fraud department for livecareer cheating customer! I request to have my matter sorted out ASAP.

40

Despite three weeks of constant calls emails chats, in order to remove an old telephone number from an old duplicate account at a closed business address Google simply do not edit the number or remove the site address. This is costing my business thousands through many lost calls. Why can they not do what I ask and simply remove the incorrect number? Getting desperate now. I may need to resort to legal action if no resolution. Disgusting non existent service.

40

Somebody has posted a very bad review on my company on google and I want it removed it is affecting my business. Yet Google will not respond to my calls to their customer service department. Well, guess what, now my complaint is about Google!

40

The complaint is about the appalling condition the Google search engine is and the problems it causes me when I am using it. Nearly everyday when I use Google, the screen freezes or disconnects from the Google server and sometimes the server is unavailable to be used. The Internet now has been around for at least 40 years now and with it being 2016, we should have technology now, which stops these from occurring.

I am surprised to see the state of the Internet be like this still in this day an age. I think the Internet will become much worse as time goes on, because it seems to me that no lessons have been learned from the mistakes you have made. When people such as myself looses connection I then loose everything I was working on.

40

We requested Google to remove outdated content as this content is deformatory and to date Google did nothing. Their customer service does not exist!

40

I have a one complaint about Google -- my mobile contacts are not sync'd by google contacts. Lost all my contacts because of this problem.

40

I was sent an email by some one posing as google saying I have won a google lottery asking for in formation I sent it back and then another person emailed me with confirmation number and I have tried to email them back it tells me unable delivery failed. Please let me know whats happening with this if its a scam then I think you should know about gmail scams?

40

I took Google's advise and upgraded to google windows 10 and my computer did not function properly as it has cost me $120 new zealand to revert it back. I took advise offered by Google and I think the corporate office should credit my account I spent on this faulty product. If not I will call the customer service number again to complain.

40

I can't find customer service for Hangouts so I'm trying a complaint through here. I tried sending a photo through Hangouts and chose my Hangouts contact, but it sent the message via MMS without warning me it was going to do so. As a result I have been charged. I know it's only 35 pence, but if I hadn't have noticed I could have been charged much more. I've also wasted my time trying to find some way to talk to a human being at Google but I can't see a clear way. I thought they would like to hear from their customers but I guess they don't care.

20

People have been stealing products like gmod off of the internet! Please stop this because i am getting really annoyed with Google not doing a thing about it! it is very annoying and these people think they can do whatever they want. I don't understand why they insist on stealing things, but please do something about it.

20

I used Google flight to book a Ryanair flight for the day after it was booked. During the booking process, Google flight changed the date of the flight to the day after and was not made clear until confirmation of this booking. This is an issue as flights are being marketed on wrong dates of departure.

20

I'm trying to open my google account. Every time i receive discouraging messages. Till this movement i am not able to open the account and will share my complaint until I get satisfaction.

40

I have a 2012 nexus 7 tablet which worked just fine before successive "upgrades" turned it into an unresponsive piece of junk. I complained before and the reboot, clear unused apps etc suggestions were a total waste of time. Basically, if your geeks had bothered to test the lollipop and successive upgrades against the 2012 nexus 7 they would have very quickly seen that anything beyond KitKat was a waste of time. If this was a cynical marketing ploy to force customers to go out and upgrade to the latest ñexus you got it wrong with me. I will not be purchasing another Google product again and will not be recommending them to anyone either. In order to retain my custom I would recommend that you offer a "downgrade" path back to KitKat so that I can use my tablet again and not go out and purchase an opposition product. I look forward to getting a useable reply from you other than the usual corporate fob off.

20

I would rate my Google customer service experience as a -10! I have tried to call several times and have spoken with multiple agents and NONE of them EVER do what they say. I have been trying to access our business online reviews for one month now. I have spoken with so many different agents (Mandeep, Ashis, Ksure, and Ceva just the last 4 names I started keeping up with) I have a business account that has reviews. I know that google likes for you to reply to your reviews and that communication is what helps your "online presence" as well as where you come up when someone "googles" you.

I have not been able to access our google reviews for over a month now. I would LOVE to respond to the reviews we have but because google's employees don't want to fix this. I am still not able to access our business reviews. Everyone tells me the same thing "we will escalate the problem". This has been escalated so many times the head of google should be working on it by now. Thank you google for damaging my online reputation and keeping me from being able to do a thing about it.

40

I am the head of an organization called Anthropological Survey of India (under the Ministry of Culture, Government of India) located at Bogadi 2nd Stage in Mysore. Our office land line telephone no. But this number has been notified in Google as the telephone number of BSNL which is wrong. Due to this mistake committed by Google, several calls are received everyday from people, mistaking our number as BSNL number. It is a great nuisance caused to us. Please immediately rectify this by removing the following notification.

20

I don't appreciate you pushing your evolutionary views on me on your opening web page. I will be using another search engine.

40

I notice someone hacked into my Google account and change my recovery password information. I took snapshot of the contact info. of this hacker. How can Google help in taking legal action?

20

I Googled that site and alarms went off and I got a bad virus that took 6 hours to fix and my computer has never been right way too slow. Please shut them down. that is octavemusic that I'm talking about it wouldn't let me type it in the company name space but Google needs a better way to report websites that contain a virus!

40

I have a smartphone but it cant load anything, it jumps around to different pages, i had to unsubscribe from games i paid for but couldn't play, its so slow, pictures messages and sites wont load because that red star comes on and freezes everything.

40

Someone with an email address has been stealing from my credit card to buy Google games and whatever from Google. Also I have been getting emails for this person at my email address. I have sent messages to Google informing them about this for quite some time and for a few days I quit getting emails for this person now I got it again today showing fraud. I would suggest that you contact this person and stop them from doing what they're doing and also stop sending her emails are his emails to my address. The last email that I got for that person I can not do anything with so sorry I can't send you the info unless you can call me and help me give it to you. Google's customer service seems to be a bit off for such a large corporation, there is no complaint line or anything.

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