Contact Gucci Corporate

I love Gucci so much and when I went there for the first time I was extremely disappointed with the lack of help and disrespect I was about to buy a wallet and they would not server me because and I quote they said she is buying a more expensive item so she is served first so I walked out of the shop and I recamend you buy Gucci online so you don't have to deal with the complete monstrosity in the shop

I have purchased several of your "rubber" band style watches from Macy's each costing approx. $500 apiece. 3 of the watches bands broke. I was told that I had to send them back to Gucci to be repaired. So that's what I did. When talking to the repair representative, I asked how did the bands break so easily, she gave an excuse by saying it's possibly the lotion or perfume my wife and I wore when wearing the watches. She also stated that this was an ongoing problem that they see when dealing with these watches. I really have a problem with is because Gucci is known for luxury. In this case I wouldn't have purchased from Gucci, I could have bought an off brand rubber watch for cheaper. All three watches are going to cost approx. $350 just for the repair of the rubber band. Why is this such a problem? Please email me back with resolution. Thank you.

Gucci store at Waikiki Hawaii. Horrible customer experience, will never visit again, wanted to surprise my wife, had to wait 5 minutes for a price check. Finally got a Saleslady. Asked her the price and also asked if there is a discount. Very rudely answered this is not a bargaining store this is Gucci. No discounts. Would have purchased it but I walked out. Very rude store and reported it to the manager. She also didn't care.

Tax Invoice Number: 1153846. I bought a Gucci watch (Item number: 806628535) from Gucci Boutique at Paragon in Singapore. They sold me that watch for SGD1220.00 (no discounts). I asked the salesperson Kairi as I saw the same watch at one of their dealers in Tampines Mall (Vincent Watches) at a 20% discount which is still on-going.

The sales person told me that they do not have any agent in that mall which was an incorrect information. I feel cheated as a customer because I could have got the same watch at SGD250.00 less had I known that Vincent watches is the authorized agent. I requested the Paragon Gucci store to either match that price or give me the full refund so that I can buy the watch from that outlet. It was rejected.

Even a brand like Guess corporate does not indulge in these practices...you go at any outlet to buy Guess, if there is a discount; it will be same almost everywhere. Even in their boutique stores, they will extend the discounts at par from any other agent you may get around Singapore.

I was so thrilled buying this watch as Gucci is one of my favorite brands and I already have a bag from you. However, I cannot say this anymore. I am really going to take my bad experience to my friends and my high end card members who are totally into brands. This kind of customer service from Gucci is really not acceptable. I still think that the price of my watch should be matched and I should be reimbursed 20% of the amount.

I'm referring to one of the staff at the Gucci store at the Macy's Herald Square Store today. Her name is Brandi from the woman's shoe department. Firstly I want to state that this store is always short staff. But words can't put together my experience with this girl Brandi. This is my first complain "Ever" But this experience was unbelievable.

First my husband purchased a pair of Gucci shoes for me, I wore on my birthday. When I took it off a few hours later, the right side stained my foot, my whole foot was blue/black. It was very embarrassing. When I went to Gucci today 4/30/16 at almost 5:30 pm, to show them the shoe and actually to remove the sensor off the pants that my husband also bought me. The manager gave me an attitude and told me to get back in line, even though the sales rep was expecting me to come. It's very disappointing how a manager isn't even apologize or tried to fix things. She actually lost a customer. I was going to buy boots but changed my mind.

I am a retailer and sold a Gucci watch to a customer which was bought back to me by the customer stating it stops at 12 every day it was not the battery the movement was bad the customer had it less than 6 months. I send it to Gucci for repair with the warranty card they send me an estimate of $120. I told them it in the warranty, but they said they would charge me $120 finally they gave me a discount and charged me $90 to fix the watch.

I am not happy i paid since the customer bought it from me and i told him he has warranty but looks like Gucci does not honor their warranty. I have stopped carry Gucci since last 4 years i am glad i am not carrying it their warranty is worthless and do not stand behind their product.

I am particular, but I am not unreasonable. When you are paying that sort of money, you should be expecting perfection. I bought a pair of new logo of Gucci sandals in Gucci Westfield Sydney on 31-01-2016. Wore them on the 07-01-2016 for shopping. Sore feet after half an hour but have no choice as on the street. After home (2 hours later), my feet got worse due to the buckles and the weight of the sandals.Back to Gucci today (08-01-2016), asked if they can do something for me. The answers were "No, No" from the customers service and the manager (after I got the shxx from the customer service and asked to see the manager).

They said "You have wore them. I am not doctor, I don't know if the sore of your feet caused by the shoes. I did not forced you to buy the products, that's your choice......" I told her "unfortunately today is my doctor's day off, if not I will go to see him to get a doctor certificate". They were so rude.... What a customer service. When I asked "what is your after sales service?" The manager said they have no problem and no complaint from other customer only me. I said "may be there is my feet's problem not the shoes. But when I wear them, I have sore feet." Another man said, how about when you walk on the carpet? I told "do you think when you wear shoes only walk on the carpet and not walk out on the street?" Very stupid and silly question.

The customer service also mentioned that the Gucci made the products, would not tested that nobody has problem. When the manager came out talked to me, she said the Gucci has been tested all product to make sure everybody has no problem when wear them. The answers they both gave were so funny. I am wandering do they know "What is customer service and customer satisfaction?" I did not asked for anything such as refund. unfortunately I know I have wore them even though only two hours.

I just asked "can Gucci do anything for the shoes as my feet sore after wore them". At the end, they asked my contact number, took photos and the code of the shoes to send to Gucci in Italy. Ask them to check the products. But they packed my shoes back in the box, asked me to take home. I don't know how are they going to check the product if the shoes are with me? I have not idea. But anyhow, this is my first and the last with Gucci. No more Gucci

I am L V fans. I have a good experience with them as the scarf I bought has problem. They checked and exchanged straight away with no issues. What's wrong with Gucci? Because I am not Chinese? Not tourist from overseas? The manager definitely is Chinese. And the customer service also either Indonesian or Filipino. Racism? Jealousy?

On December 6, 2015 around 3:15pm I purchased a men's Gucci wallet from the outlet in Woodbury Commons. As I entered the store there were two gentlemen (one Caucasian the other African American) standing near the door area. When I entered I was not greeted and when I said hello I was ignored. I over heard the Caucasian man tell the African American by the door commenting that he is letting so many customers walk pass without acknowledgement.

I then heard the African American say that I would not buy anything anyway. I continued my shopping and purchase inspite of the ignorant comment. I love Gucci ( I have frequented many locations: Flagship store in 5th Ave, Italy, and outlet locations). I hope that this not a trend with the Gucci corporate office around their employees you are hiring because it is a very uncomfortable experience and honestly I feel like I should discontinue shopping at Gucci. By the way the sales person who assisted with my purchase was great ( which is why I purchased, and if my boyfriend did not want a Gucci wallet so bad I would have went to one of your competitors).

I have purchased a bag from Gucci and the interior lining of the bag is deteriorating. As you touch the fabric, it becomes powder in your hand and gets undone. I turned in the bag to the Dubai Mall Branch and after 2 months, they wanted to charge me to fix the lining which is obviously a defected material I took the bag back only to use it as evidence that the Gucci material used is not up to the standards that they claim. I am reporting this to every social media, and consumer affairs website so people know the product they are buying may not be as you thought it was.