Home Depot Complaints Continued... (Page 5)

I bought a roll of multi color led christmas lights planning to return and buy 4-5 more rolls. I came back the next day to get them and they were all sold out so I bought 4 rolls of clear ones instead. I wanted to change to roll of colored lights but I couldn't find my receipt. The store would not let me exchange and would only credit me the lowest price the lights had ever sold at which was about $1.47. I paid over $6. This is outrageous. I wasn't asking for money, just an exchange because the store didn't have what I needed. As usual. I have never had this problem before especially for a simple exchange. I will shop elsewhere from now on. There are plenty of other businesses that would appreciate my patronage.

Went to home depot in Oneonta, NY. Bought a washer and dryer for almost 1,000 dollars. Arranged for delivery, got up to the front to pay and they said they would NOT honor my husband's military discount as items were on sale. So for the sake of around $60 you lost a $1,000 sale. We are informing all VETERANS of this. Working in retail myself I know word of mouth causes damage. Lowe's is up the road will go there to make our purchase and do our business with them in the future. My husband has stage 4 cancer because he protected our country so thanks for nothing.

An advertisement at the entrance to homedepot brought us into the store to purchase granite countertops, the ad stating 7 days installation from day of payment we purchased on November 14th and as of today November 22nd we have no countertops and template is to be taken tomorrow according to the store. When we spoke to the Assistant manager, Marvin he had no answers we were told the store manager would reach out on Monday. After I called and spoke to the manager he was less then helpful and rude. "What do you want?" During the holidays it gets busy we can only do what the installer can do. This is not my problem as I have paid in full and expect what I paid for in the time frame I was told would be done in. NO APOLOGIES at all for this inconvienience as I was expecting to have my counter for the holiday and now I will have Plywood that my husband will have to put down. We have purchased our entire kitchen from homedepot over $25,000 in supplies we should be valued customers not made to feel second rate. Please look into this matter.

Manager gave me a price on an item. When I came to get it he would not honor that price. I complained on Facebook and home depot complained to Facebook and got me suspended. You think that will keep me from letting everyone know how much you suck. Wrong.

I have order a Anderson window that came incomplete. It was order to have a motor the motor did not come with it the contractor asked the home deport clerk if everything was included in price and was told yes. When I picked up the window the motor was not in the box. I went to palatine store and was told I would have to pay for the motor . The contractor was with me and said that this has never happen before. We settled on paying for the motor and NOW I have to wait till Dec. 4. REALLY. I called the palatine store twice yesterday 11-11-2015 talked with Adam once was told that he would help me get it soon and he would call me back. I told him I was going to email the corp. office. I have been a Loyal home depot customer but I am losing faith. Now I have a bath that is at a stand still. I will let people know how unreliable your business is. Thanks for listening but I am sure it will not go anywhere.

3 days before Veterans day My 84 year old step father showed his VA ID for a discount at the cash register and the clerk told him he was not entitled to it because he was not service connected. This man served in the Korean War was discharged with honors. It was the appropriate Id as it is the id issued to him by the Northport VA in Long Island and he was in Florida to attend the Veterans Day parade at the Tampa VA. As I was driving home I glanced back in my rear view mirror and saw the tears rolling down his eyes. This man never cries and is a man of few words. This is what America has come to, three days before Veterans day.

My name is Tami Price. I’m writing to you in regards to a situation that happened in November/December 2013. During this time I lived in Kingsland Georgia. I became friends with a wonderful young lady by the name of Mendy Langley. I met her at church several years prior to this event. She is a domestic violence survivor, and also a survivor of Spina bifida … her type is very rare…. she has endured many years of suffering while as child and continues to live in pain 24/7 and will till the day she dies. She is a mom of 3. Her oldest is a daughter that has learning difficulties and will forever live with her. Her second is in 3rd year of college.. ( most of his schooling was home schooling until high school) his college is paid for by his high grade point average and other grants. Her youngest is now in 6th grade and like her brother is smart beyond her years. You might be wondering why im telling you all this. Great question.

In the winter of 2013, your store in Fernandina had a manager there by the name of Douglas Bischoff (sp) and his assistant Sandy. One day he approached one of his customers and asked them if there was anyone they knew that needed some “help”. He was looking for someone that fit the need for some program where the store shows up with a semi-trailer and several dozen employees and the media is involved somehow. That customer gave them my friends name as they attended the same church and he knew of the sad situation she was in . ( husband abused her and children and then dumped her after 20 plus years of marriage and him in the navy.He dumped his family and left her with no health coverage and putting his 3 children on the “system” so he could go have a fling with someone 20 years his junior) anyway Doug contacted my little friend.. ( who during this time was EXTREMELY shy and had panic attacks over the littlest thing..) this is when I came into this picture with home depot…she didn’t want to be home alone when these people came over.

I was there when Doug and Sandy both came and Doug informed Mendy that they would indeed be taking her on. They told her to get ready to have a big semi-truck and 30 plus people there in 3 weeks. They also brought her and her children a Christmas tree and ornaments and a few presents a few weeks later .. again telling her to get ready. Then the week came and went… Doug would say the funds have been allocated we are just waiting on this and that… and oh the Ac /heat had to be done by a licensed person in Georgia.. as his store was just over the fl/ga line. A month goes by… nothing… but they send her some room heaters… a patch… she and the girls are still dealing with temps in the home in the 50’s… another month goes by.. Nothing.. but promises .. Doug telling us not to give up.. this WILL happen… then next thing we know...

NO DOUG at Florida store.. HE had been promoted and now is up in Brunswick, Ga. Sandy the assistant in Florida has no idea what to do… we are still being told it will happen… well by this time I end up relocating several states away.. Doug KNEW this was coming and he told ME that it would happen before I left. Well it is now going on the 2 years and not one thing has ever come of this promise that I personally take from Home Depot. My friend is way too shy and doesn’t want to cause ANY problems for anyone… however I on the other side am beyond frustrated over this entire ordeal. This has showed not only her and her children not to trust Home Depot but anyone that makes promises. They have already been hurt enough from a man that walked out on the family and has not looked back. I am seeing my friend face yet another winter without all the things promised to her and her children.

If it were something like we MIGHT be able to help … but for them to build up the hopes of children and an abuse women is something totally different. I am to the point of now going around my friend and letting hopefully the right people know how this person represented Home Depot and giving Home Depot the opportunity to set this right. I'm enclosing MY contact info at the bottom of this letter. If you have ANY questions contact me… I don’t want my friend put through one more thing from home depot other than a semi truck pulling in her front yard.

Read the about the veteran being denied his veterans discount because he didn't qualify! Do you need to be reminded that if it wasn't for veterans of all ages especially the retired ones that there may not even be a home depot! Hence you wouldn't have a job!! To sit on your ass and pass judgment on others who have served our country! Clearly you are self absorbed greedy cowards who take take and take from customers who you claim to care so much about and you don't want to give back a little to the people who have served our country! And if that is not enough you hire manager's who don't have a clue as to what it means to be a veteran!! And probably talked there way into position with little or no work ethics. So if you choose not to honor every one of our veterans active or retired then I choose not to shop at your store!! While remodeling my home! Lowe's is my store of choice. They homer all our veterans!

Found washing machine with damage at Home Depot in Boerne about e weeks ago. Talked to the department manager, Greg, who told me he could not sell it until they had a replacement for display, which would take a week or so. Greg said he would call me when he got the replacement. Greg said he would sell it for $325.00 and might could go a bit less due to the damage. I checked last week and learned a replacement was due in today. Went to store, found they had received a replacement, went to buy it and was told it would be $371 or thereabouts. Greg was there (in the back somewhere as the salesman went back to check with him) but would not come to the floor. Told the guy to keep the thing as I do not do business with liars. Will not ever in my life show with you people again and will advise my contacts on the various social media of this, in detail.

Last May, we had a small Kitchen build in our all weather lanai and wished to have a small 5 Cubic inch refrigerator placed into or sink/cabinet area. Having purchased the sink and plumbing at Home depot, I decided to purchase the small refrigerator there also. To my surprise, there were many that could fit and were priced well under $200. After pointing out one on the shelf, a salesman said to us "that refrigerator will not work as a built in cabinet model because it has no ventilation to the front. You need a model that you can only buy on line made by "summit" " and it costs $526.00" "this is the only way you can do it!" So we went on line, and did the purchase and had it shipped to our nearby Home depot store.

We picked it up and had it installed. It worked for 14 months and died. Summit said the warranty is only good for 12 months and that this unit is not meant for a built in situation anyway. Summit refrigerators are also not very kind about offering any kind of rebate or incentive to solve this matter. Sadly, Home Depot also is so far not taking any kind of personal responsibility even though they are the ones that suggested this expensive alternative in the first place. Our local Home depot has wonderful people in their customer service department, but I think their hands are tied.

I purchased carpet from home depot about 1 yr and 10 months ago, and it is all worn down and ripping. I paid a lot of money for that carpet and I have to replace it because it looks so bad. I am disappointed that I have to go through the manufacturer to see if I am eligible to get compensated. I would like to find out as soon as possible. I've been a shopper of Home Depot for years and would like to continue shopping there.

Called customer service to make a purchase of 5 pallets of wood pellets from the Auburn Home Depot. Customer Service rep said I would get a 10% discount on the purchase. Went to the store and they said they could not give me a 10% discount on the purchase. See below: Please call store 6846 at (315)252-4540 concerning a promised discount on your order, anyone with the customer service can assist you.

Why are customers allowed to bring large dogs into the store? In the past 2 days I have visited 2 different Home Depot stores, one in Woodbridge, Virginia and the other in Springfield, Virginia. The store in Springfield allowed a man to bring in a large Doberman Pinscher and the store in Woodbridge allowed a man to bring in a large German Shepherd - neither were service dogs. Is this your policy to allow large dogs in your store that could possibly cause harm to your customers? I am not a dog lover, actually I am afraid of dogs and I should not be subjected to be afraid while shopping. If this was a Pet Smart Store, I would understand but it isn't and I ask you to please reframe from allowing customers to bring in pets. If you continue this policy, please let me know and I will take my business elsewhere.

I am writing with an inventory complaint at our local HD in Johnstown, PA. We always buy at HD. We started a patio with paver SKU#524-290. We purchased approx. 400 to start. When my husband went for another 200, (your inventory was showing 350+/- there was only 55? After many questions and looking for these pavers that were showing "in stock" an associate finally figured out that one of the cashiers put in the wrong SKU for a purchase of these pavers.

They used a SKU for red pavers therefore showing that the red/charcoal were available. I can't tell you how many times I've called/stopped regarding this product. We actually had to make two different trips to your associate stores out of our area (Altoona & Greensburg) to purchase more. Mind you these stores are not a hop, skip & a jump from here. They are approx. 1Hr. away from our home. We had no choice. We needed them. This not only cost us our time but gas money & mileage on our vehicle. This all began last Tuesday, the 18th and our store still cannot give us a date of when the pavers will be arriving let alone when and if they were ordered and this is over a week later. Your input on this matter is appreciated.

Takes 5 weeks to get a storm door installed. The level of service I received by you is at an all time low. The door needs to be measured before the install (takes about 2 weeks for someone to measure). Then the store says the technician measured the wrong door (takes another week) to remeasure. Takes another 6 days for someone to call me to let me know that the measurements are in and that someone would contact me to setup installation. I called the Bustelton Store in Philadelphia yesterday to speak with a manager who assured me someone from the install dept. would call to schedule an appointment. The install dept. called last night at 5:30 PM to inform me the next available time to install is another 2 weeks. Home Depot this is awful customer service. I will be returning everything I purchased and never shop here again. I'll make certain to tell my story to other people in a similar situation.

We ordered a countertop and backsplash from your store in Altoona,Pa. From the very beginning there were issues. First we were mislead about the countertop we wanted. When the person came to measure he told us that particular countertop would be pieced and I wanted one piece. We had to go back to the store ( which is 50 mins. from our house ) and order a solid wood one. When they came to measure for that one, we were told it would be about 3 weeks. About June 1 should have been the time. We didn't hear from anyone so I called the store and was told that the people they had to install it was under new management. We kept calling to find out when it was going to be installed and we were told that we would be put on the top priority list.

When the day finally came that the installation was going to happen, the installer only had the countertop and not backsplash. They were 4 hours away and I couldn't believe that they would not have checked the goods before they left the shop. We were told it would be a while before they could come back and install it. All this time, my kitchen was tore apart waiting for the complete installation of the countertop; I told L.E. Smith, the installation people, that this was unacceptable and I wanted it by the end of the week. They called and said they would be able to do it, A different installer brought the backsplash and when he came, again hours away from our location, he didn't have any caulking with him. What he had was dried up.

My husband had to take him to our local hardware store to get some. When I came home from work, the backsplash was not flat, it looked like there were gaps all around. I called and told them I was not happy and was told that the installer said it was a good job. I asked for someone to come look at it and they sent someone. I was told this was their best man (from L.E.Smith's) It was bad and Rick told me he would order another backsplash and fix it right. He was supposed to come July 1 or 2 and said he would come later in afternoon so I would be here, and that he would be the one putting it in. We got a message when we were out of town that they would be installing it on June 29. I was not home when it was installed, my husband was.

When I got home from work, I noticed right away that they damaged the drywall in 3 different places and that they did not clean the caulking off the countertop, it looked awful. My husband and I had an argument about it, and HE fixed the drywall and repainted and went to home depot to BUY some cleaner to clean the countertop. I was and I am still furious with him. He called home depot and told them of the problems and it was decided that they would give us $150,00. I told them to keep the money.

This is not about money. I am very unhappy and dissatisfied with the whole experience and just want you to know how unhappy and how frustrating this was for me. My husband and I are still not speaking and I know you don't care about that, but I want you to know how a simple countertop installation could be so messed up. I will not be using home depot for any more home projects. Please feel free to call me if you have any questions for me.

I purchased a Samsung washing machine and the extended 3 year warranty. The washer is barely 2 years old and it broke. I contacted the warranty dept. and was then referred to Solar for the repair. Well, after scheduling a service call, which took 6 days for them to actually come out to my home, I learned they had to order a part. Now I am waiting for the part to come in. This is completely ridiculous. The washer is still not fixed and I have to wait another 6 days.

I seriously doubt I will ever purchase another appliance from Home Depot again. The service warranty is a Joke!! But the laugh is on the customer. I will never recommend to anyone the use of Home Depot appliances. As I write this letter, I am still without a washing machine, and I am sure there will be some other excuse from Solar again next week.

Horrible service by Solar, and I am frustrated totally with Home Depot's input, or lack thereof, since I have called several times regarding this matter.

If I could give them zero stars I would!

I ordered an electric dryer not realizing I needed a gas dryer. No biggie, when the dryer came I denied the delivery as instructed and called to order the gas dryer. I was assured by the sales representative that my card would not be charged for the electric dryer because it had not been "delivered." Fine, yes let's order the right one if you are sure I will not be charged twice. "No worries, if it does get charged, by the time the new charge is due to be deducted, your money for the electric dryer will be refunded automatically." Ok I ordered it.

Fast forward a week, check my account and I have bounced items, bank charges and a negative balance. Sure enough Home Depot charged me for both dryers. Called them and was told to wait 3 - 5 business days and the money would be refunded. On the 7th business day I call and was told, "We have to wait for the third-party vendor to refund us our money before we can refund your money." WHATTT????!!! What happened to the 3 - 5 business days, and why do I have to wait for a third party, I didn't pay a third party I paid Home Depot.

Needless to say, it is supposed to take another 3 - 5 business days to get my "refund." In the meantime, my account is in the negative with no end in sight, my bank can't do a thing until Home Depot refunds my account and all I keep getting from Home Depot is, Sorry. I will never make a big purchase with Home Depot, and I have made it my mission to tell everyone I know how horrible this company treats people!!

Had bought Ridgid Pressure washer model RD 80971 with an extended warranty. Ridgid gives a 3 year warranty plus the extended 2 years. Pressure washer pump stopped producing high pressure on 05/06/2015, so I called and they said the warranty was expired. The machine was bought on 12/19/2010 and that is only 4&1/2 years old. I faxed papers to you and I was told I would here IF they would repair on 05/13/2015. Then you would set up a repair date.

I waisted my money on this plan and expect my money back. I am having it fixed because I need to finish around the house before I go on Vacation. I DON'T have a month to waist on waiting for you to repair it. I expect a response and then will decide to cancel my credit card and have any future dealings with HD.

I purchased a new Fridgedaire Range which was delivered today soon after lunch. At the time of purchase I was told that a new appliance cord was required for installation of a new range. I paid for the new cord ($22) at that time and it was to be delivered with the range.

Luckily, my kitchen wasn't ready for the installation and they left it for my remodeling guy to install. I went to check on the cord and found that I did not have a new cord but my old one was put on the new range. I would have never have discovered this if it had been installed. Feeling ripped-off, I called the appliance department of the Home Depot. I was informed that the new cord was needed or the warranty would be invalid. They said they could have a new one delivered on Friday. I said no way, it must be here today (Monday) or I would report a fraud. A subsequent return call revealed that a new cord would be delivered to me today. It was also revealed that the delivery person stated that he did not have a new cord on the truck and therefore installed my old one.

Why didn't he tell me that that was what he did? If this would void my warranty, why not say that someone would deliver the correct cord? OR - Why not tell me that I would get a credit for the undelivered new cord? He knew that it was on the delivery slip. He admitted to the salesperson that he know that I was to get it.

Later, the delivery guy called and said that he was on the way with the cord. Also, said that old cord use did not void the warranty. Still waiting for delivery person - wonder where he got the new cord from? He knows that I am pissed. He does not know that I will have a recorder recording every word that he says.

So, who is lying, Home Depot or delivery guy? He also said that Home Depot always tells customers that they must buy the new cord - but is is not needed. Is this an ongoing FRAUD? FRAUD by Home Depot and FRAUD facilitated by delivery people? Do they split the take?

I would like to make you aware of the issue I have encountered at a Home Depot store in Indianapolis.

My husband and I closed on our new home April 20th 2015. We went to Menards the same day to order 3-rail white vinyl fencing. We were told they could not get the posts here for 2-3 weeks. At that point, I called the Home Depot on High School Road in Indianapolis. I spoke with someone who called the distributer and assured me that if I ordered it through Home Depot and paid for it by end of day Tuesday, April 21st, it would be in by Friday, April 24th, 2015. This is crucial because my husband has taken off work from the 28th to the 2nd to help me put up this new horse fence.

I was told that they could not take my debit card information over the phone as it exceeded the 500$ limit. So I drove over an hour to the store Tuesday morning. Upon arrival, I asked an associate if they would price match with Menards as your posts are 24.97 and Menards are 17.99. I was told that you would not price match. I agreed to pay your price because I was assured the posts would be here that Friday. I paid for the entire order in full and was told I would receive a call when it arrived.

Fast forward to yesterday, April 28th, 2015. I called first thing in the morning to come pick up the posts. I was informed by a different associate that my order would not be in until May 5th. I explained that that was unacceptable and that I had been ASSURED it would be here by the end of the previous week. The associate said she would call the distributer and call me back. I never got a call. So my husband and I drove over an hour to the store to get some clarification.

Upon arrival, I spoke with Tony D, and assistant manager. He told me that there was no way that my order could or would be here before May 5th. He apologized profusely but couldn’t offer any solution other than 10% off my order. That does not solve the problem. I have spent over 1300$ on just posts for fencing, 130$ does nothing for me and is honestly insulting. Tony said he would try to look for another solution and promised to give us a call. Again, no one called me.

Today, Wednesday April 29th 2015. My husband and I are traveling to Terra Haute, Indiana, to pick up the remaining rails for the fence (your company doesn’t carry 16ft rails). I have yet to hear from your company so I called corporate. At around 9:15am I was connected with Yolanda. She listened to my issue and contacted the store manager. When she came back on the line she told me that the store manager, Erica, was on the phone with the distributer when I first placed the order and heard them say the posts would be delivered by Friday, April 24th, 2015. Yolanda put me on hold and continued speaking with Erica. Yolanda came back several times while I was on hold and updated me as to what was going on. By the end of the call (9:32am), I was informed that Erica was in contact with the distributer and she would call me back with shipping information with in an hour. She did not call me back.

Wednesday, April 29th, 2015 11:31am. I called Erica back and she said that the distributer told her it was being put on today’s truck and should be there tomorrow but to call back before 2:30pm to get confirmation that it got on the truck. Erica told me that she would call me back with that confirmation. I thanked her and hung up. She did not call me back with confirmation.

Wednesday, April 29th, 2015 2:43pm. I called Erica again to check on the confirmation. I was told she just got back from lunch and needed to call the distributer then she would call me back. At 2:54pm Erica called me back to tell me that the post did NOT make the truck today and they would “hopefully” make tomorrow's truck. I asked Erica if it would have made a difference if she would have called BEFORE 2:30 as the distributer had asked her to do. She said she didn’t think it would have. She told me that she repeatedly asked to speak to a manager and was told they were in meetings all day thus not available. I asked when I could expect the posts. She said it would “hopefully” go out tomorrow and would take 1-2 business days to get here. She then told me that she would give me a call tomorrow afternoon with an update.

I then tried to call Yolanda back at the number and extention she gave me but only got her voicemail. She had said to call her if things were not resolved. So I left a message for her to call me back at 3:22pm. She did not call me back.

My issue has not been resolved. It is about to be Thursday, April 30th and we are without posts for our fencing. My husband works for the USPS and only gets one day off of work every 2 weeks. His next day off is Mothers Day and we will be putting up dog fence that day. This week was scheduled time off of work that could not be rescheduled.

We must get this horse fence up this week. If we do not get these post by Friday, we will not be able to put up the fencing ourselves. I cannot put this fence up myself once my husband goes back to work as we have a 5 month old son that I care for. This means that we will have to pay for someone to install the fencing before May 12th so that we can move our horses to our new property when we move.

Because your company has dropped the ball numerous times, I would like this situation resolved quickly and adequately. I am losing money by ordering these posts through Home Depot. I am losing money by having to hire someone to install this fencing if your store cannot get me the posts by Friday May 1st. My husband has lost money by taking off of work and not getting this project done. Due to these facts, I would like you to either get me these posts by Friday morning May 1st or pay for the fencing to be installed once the posts arrive.

I worked for HICKMAN for assembly of gas grills at the Dearborn Heights and Southgate, Michigan HOME DEPOT locations and I have never been paid. Many phone calls have been placed, time submitted as stated to do, and I would like to know how to proceed with filing a complaint. My own personal Tools were taken by workers, I was told that a check was in the mail almost a month ago. Has anyone else had this problem??

I purchased a vacuum cleaner with a 2 year warranty and the manager was very rude. he said that my warranty didn't start until after the manufactured warranty and refused to give me my money back even though I had receipts of purchase and extended warranty. This person even embarrassed me by telling me I was talking to loud to him. I want justice done on this matter or else I will go as high as it takes to see my boss handled appropriately.

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On 11/08/2013 i purchased two frigidaire wall ovens. Today 4/22/2015 i turned the lower oven on and it is making a loud noise. I called the eldorado home depot and explained to one of the sales reps what was happening. She looked up information told me i had an extended contract that would cover repaires. I called 800-466-3337 and was transferred to a trouble shooter named sandy she asked me if i could turn off the breaker to the oven and i told her i could not because i did not know which breaker it is. I told her my husband was not home to assist me she asked me if could wait until he comes home and he turns off the breaker i told her no.

She then said to me that if a service person comes and if the breaker reset the oven i would have to pay for the service. I told her i did not agree because i had an extended warranty. In a very nasty tone she said to me you don't have a warranty you have a service plan. I immediately said to her give me a manager or some one other than you because you an i cannot get along she stated certanily and put jeff on the phone. Jeff comes on the phone and said to me sandy is right and if you dont know the difference between a service plan an a warrant i will explain it to you. Hearing jeff say this made me very upset and i told him i did not call to get to learn the difference between a warranty and a service plan. And that i wanted some one to come out and service my oven. In his ugly tone he told me that he would set up a service but i would pay it what is wrong was not under my plan.

I am very angry at sandy, jeff, and venessa because instead of them addressing my problem they a talking down to me and trying to educate me on the difference between a warranty and a service plan when all of this was said and done my problem was not solved. My over is yet screaming. Jeff said to me i will give you an appointment but it will be just like sandy said you will pay if it is the breaker. I hung up on jeff and called back to the department and i asked for a manager. I was given venessa. Venessa was also laid back and making sure she keep in tune with the two reps but i told her that i was no longer calling about the service i was calling about how i was talked to by jeff and sandy. In a very no caring voice she said she would address this issue.

Then she went on to tell me that they were right to try an trouble shoot before service what i have to do before a service person comes out should be explained to me before i buy a warranty oh no correction service plan. Because of the insults i relieved by all three of these reps. I am going to go back to the store and request my money back. It is my goal cancel this warranty oh my bad service plan or what ever you all names it. I am so pissed that i want to say bad words curse words is not my first language. I was born in the error that the customer is always right and i have spent my hard earned money for something that requires me to climb in a crawl space find breaker and then i will be given the service i paid for. I have been a customer of home depot for 20 years. I will not accept or tolerate any down talk from any one i give respect and i demand respect. As you read this you too may be like jeff, sandy, and venessa you may not care about how i feel. But there is a god that sits high and he looks low and he see service contracts written that cannot be used by customer when needed. This is a sad thing.

I am so angry that i will not come back to home depot any more if you check my track record from california to arkansas i have rentals that all merchandise is purchased at home depot however there is other places i can spend my hard earned money. People like jeff, sandy, and venessa should not be allowed to communicate with a customer that are in need of immediate service. They haven't learned how to talk to customers and address there needs.hours later i am yet in my kitchen listening to a singing oven. I am not pleased with the service i have recieved from your warranty oh i mean service plan. When i bought this warranty i thought i would be able to use it without having to solve the problem my self.
I am a mad customer with a singing oven in eldorado arkansas.

Purchased quite a few items as this used to be my store for home repair. I went to check out and was having a problem with one of the items. The item was grass sod. Apparently, there was no sku on the sod only a price. I was told by the cashier to go find a sku for the product or it could not be purchased. When my wife looked around for help, none was to be found. I was told by several employees that it would be a while before it could be found. Cashier was pretty annoyed by now and was told that the sod could not be purchased, and I would have to come back because I was holding up the line. Can you imagine that? I left my 400.00 worth of purchases at the check-out, asked for the store manager who was out to lunch, and drove off. I never will shop at Home Depot again!!!

I purchased a set of shower doors and the installer did a terrible job with the installation. I went into the Commack, seeking help and possibly someone to take care of these doors for me with a proper installation. A lady named Nancy listened to my dilemma, and I was told she would have someone come to my home with a NEW set of doors and install them free of charge and return my original purchase for the old doors.

She came to my home 2 days later with a man named Peter, and my wife said they brought in a new set of doors. I was at my job at the time. When I returned home a few hours later, my wife said the new doors were not installed and that they put them back in the truck. They supposedly repaired the old doors and left. At that time, the doors were worse than before they did the so-called repair. When I went back to the store on Friday evening at 6pm, I spoke to the manager on duty and told her my story. She said she new about the situation, and that she was told that new doors were installed. They Never were as I stated. I still have the OLD Doors and the same off the track problem.

At this time, I threw up my hands and knew Home Depot would DO NOTHING about this fiasco and the night manager got very huffy. This is not a good story to go around, and I would like to know WHAT HAPPENED to the new doors that were never installed. Were they used for another use for someone else?? I still have not received my credit I was promised for the junk doors I now have hanging in my bathroom with a wife that has M.S. I'm sure you know what that means, and I know no one at home depot cares. I intend on contacting the better business bureau, consumer affairs, and small claims court about this matter of lies and phony promises. I have been a customer of home depot for years but will never buy another item from your franchise again.

My name is Dominick Iannizzotto and you can check your records for my purchases for many years. I will eat the $215.00+ and advise my family friends and neighbors of this fiasco.

On 2/10/15 I went to Home Depot to buy a hot water heater. I found the one I wanted (sku0000-100-979) and when I went to pay, they asked if I wanted installation. I asked what that would be, and they said $892.00. I thought that was high and told the women at the checkout counter. She said that also included a $200.00 permit required by the City and if I found an independent installer it would be required as well. She said if I didn't pay it there were stiff fines as much as $600.00. Based on that information, I paid $892.10, with an install date of 2/12/15. I asked for a breakdown of the charges, they gave me a receipt of the bundled $892.10 with no explanation of the permit.

On 2/12/15 the installer came as planned and efficiently changed out the h/w heater in 30 minutes. There was no paperwork left with a permit number so I called Home Depot and asked about it. I spoke to a manager at the store I purchased it, and he ensured me the cost included a "required" $200 permit fee. I called the installation company and they said they weren't sure of the permit fee and would call me back. The next day I called them back and they told me I didn't pay a permit fee. I asked for a breakdown of what the $892.10 involved and again I received a bundled invoice. I called Home Depot back they said they would get back to me. I received a message on my phone while I was on vacation from Dee saying she sent me a copy of my invoice to my email address. AGAIN a bundled invoice with no description of what the charges were for. I am very disappointed in this scam! Had I known I didn't need to pay a $200 permit fee, I would never have agreed to the $892.00 charge. I believe this practice is fraudulent and a misrepresentation of city code requirements! If Home Depot wasn't acting in a fraudulent manor the invoice wouldn't be bundled into one charge and the charges would be transparent! Shame on you Home Depot!

On March 31, 2015, I purchased a new toilet at your Porter, Texas Store; invoice number 6523-239121. I paid for toilet, delivery and installation. On April 2, 2015 ARS Plumbing Company was given the assignment to do the work. The Plumber, Domingo Lopez, called prior to coming and in that first phone call he stated the box had been crushed and that I knew about it. This is his first lie. I picked out a toilet from display only and Home Depot did not call me to say the box was damaged. When the plumber arrived I asked if the toilet was damaged and he said no. I checked it and could not see anything. I questioned him twice, are you sure you are with Home Depot to install my toilet and he said he is Home Depot. He started to change his tone. I did not care for his attitude, so I showed him the bathroom. He removed the toilet quickly and called me to the bathroom to see the corroded flange. He said, this will need to be changed out. I said, ok change it. He said well, it will cost you more for installation and I asked how much is that? He said around $600.00. I said, so what is the real price, $6.00 to $12.00 for a flange? He repeated the total and I said, show me where that is the price. He went to his truck and made a phone call . He turned to a page and said, $675.00 I immediately called Home Depot and asked to speak to the manager and I spoke to Tammy. I told her that Lopez is trying to strong-arm me and to pay a huge amount for a $6,00 flange. She said that can't be right. Let me call ARS and I will call you back. At that time, I was trying to explain to Lopez that my paperwork states: IN SOME INSTANCES, EXISTING PLUMBING FLANGES, SUPPLY VALVES, ETC MAY REQUIRE OR UPGRADE TO BE FUNCTIONAL AND CODE COMPLIANT. WE WILL DISCUSS OPTIONS AND POSSIBLE ADDITIONAL CHARGES WITH YOU IF THIS OCCURS. WE mean HOME DEPOT. That is who I have a contract with, not ARS Plumbing Company. No one at Porter, Texas store would discuss how much more for a new flange. I feel totally cheated and pushed around by you and ARS Plumbing.
Tammy called and stated that she could not do anything about it. I told her my paperwork on page 3 did not show a price list for a replacement of a flange. She had no resolve for me. I argued with Lopez on the issue of having this work inspected. He said yea when a replacement is warranted, but they don't have enough inspectors to go around. I was so frustrated and outdone on this situation and felt I was being pushed around from an outside company like ARS. Since they are representing Home Depot, I feel Home Depot don't care how ARS treat customers.
I reluctantly let this horrible company put a $675.00 flange in because I did not have a choice. My 94 year old dad needed this toilet to use because he is unable to walk that well and this bath is very close for his use.
I watched Lopez replace the flange. I helped clean the area where the old flange had been removed. I helped to clean the tile around area also.
Lopez installed a new flange and had a bit of difficulty in drilling in the screws into the concrete around the main drain. He place that blue liquid around the pvc and laid the flange on the concrete. He did not put caulking around the flange that lay on the concrete.
After he was finished, he said that the concrete around the drain was like sand and I should watch for leaks. Well, I said, what do I do with that????
He said, I'm just saying, just check it often. Well, I'm really upset now, will I have watch My toilet all day to see if it leaks?
On Monday, April 6, 2015, I went to the City of Houston Permit office in Kingwood, Texas to ask if they let ARS Plumbing slide on their installations because the city don't have enough inspectors. They said definitely not. The assistant give me a phone number to talk to the City of Houston Assistant Chief, Mr. Carlos; (832-394-8870). Mr. Carlos indicated that if a new flange is warranted due to damages, and anytime a further repair is needed. a permit is required.
I want the Regional Manager for The Home Depot to hear my plea for help on this situation I'm in. I was not treated fairly, nor did I get the reasonable price for a flange from your store nor did anyone care to resolve this . The asst. manager in Porter office indicated that they don't put companies like ARS Plumbing Company on a list for installations, the home office make that call.
Your help is truly needed and I want the $675.00 taken off my Home Depot credit card. My balance at the time of this purchase was $152.00 AND now its $1,100.00 for a $178.00 toilet. I feel so mistreated, disrespected and lied too. Please help me .

Exactly two years ago I purchased a heating system from Home Depot,and within the required eighteen (18) months, I paid it off. Since that time I have had to call for service at least six (6) times, and on each occasion it cost me some money, some times as much as two hundred (200}dollars. As I write this complaint I have been without heat for the past three weeks. I had to use space heaters the first two weeks of this last dilemma, and I am still without heat as I write this complaint. This is the worst heating system I have ever had, and I have had several in my different homes. The mere fact that the system is suppose to be new makes it even worst. Home Depot had no problem cashing my checks' and and receiving the entire pay off within the allotted eighteen {18) months, but they seem to have difficulty providing a reliable heating and air conditioning system. Last July the air was not working and it destroyed my first,last and only 72 year patriarchal birthday party, The system has been operating as if it may have been a used system or one that has been re-manufactured. Therefore, after six (6} inconveniences in a two year period, I will be seeking relief from Home Depot in the form of a replacement. Furthermore, since this failure and detestable situation has occurred, I have had to sleep in other than favorable conditions which could have been the cause of the colds that I have experienced during that period of time, This lack of customer service and satisfaction is going into the fourth (4) week. I want my money back or a new system. In closing I'd like to say that I am appalled at this treatment and this is the type of thing that makes for very bad press.for ARS and Home Depot.

right before x-mas we bought a dryer from home depot, which used to be our favorite store. we just bought an older house. a lot of appliances are old. the men who delivered could not hock it up, due to wrong wire. They said leave both old and the new one here. we will give you a number and someone will pick up old dryer any time free of charge.after few days my hubby hocked up the new home depot dryer. my hubby and I called a few times to have old dryer picked up. the home depot staff said we will get back to you when we are in your area. waited couple of weeks called again same answer. then I called they of too late now we can't pick it up free of charge. Then after I spoke with a few supervisors, home depot said ok for 25 bucks they would pick up old dryer. I said ok,very good ( I always talked nice) then they said no we cant because I waited too long! I explained how many time I called and no one would give us a pick up date. this was a false promise by the home depot!! now we have 2 dryers in my basement. we now need a refrigerator. I don't think we should shop at home depot . what do you think? t

We had roller shade blinds installed in our vacation home in Lake Tahoe CA. The install was done we we were not there; a friend let them in the house. Home Depot had an installer they contract with do the installation. When we got up here to the house a month later, half of the shades won't role up all the way, one shade fell down and one shade was never installed, but we paid Home Depot for the work and the contractor that installed the blinds won't return our calls and all Home Depot says is that they will call the contractor and have them call us. This has been going on for four months now. Home Depot should take responsibility for this poor work performed by the contractor, but they are not doing so. The Home Depot store is located in Carson City, Nevada.

Three weeks ago (approximately) I purchased a "smiling face " sponge. (AShark Tank) product. It was the last one in stock. This is the store in Bartonsville, PA. I had wanted to buy at least two. The sales person was sure another shipment would arrive soon. Today (two weeks later) I stopped by to purchase more for my daughters and myself and none were in the store as yet. The salesperson was very diligent and got the manager on his cell beside asking other salespeople,but no satisfaction. Why was the store out of stock?

March 23,2015 I found a Cub Cadet ZT riding lawn mower for about $2700 and went to local store and asked they order it for me. Theu proceeded to order it and when the price was displayed found that it was a clearance item for $1777 and I told them to order it for me. I was told the mower would be in by 3-31, I went to store on 4-1 and after waiting about 35 minutes was told the mower had not been ordered because the store could not order clearance items. Apparently they were not aware of this rule. I came home and tried to order the item on line and found that it was available but no longer at clearance price. I am very frustrated and believe I should be allowed to buy this item at the clearance price. I would appreciate an immediate reply. Thank you, Charlene Warren

On March 24,2015, I bought a Garage door to be installed by you ( Home Depot) from your located store of East Meadow, New York, store # 1201.
Of course I paid for the door and the installation and for Medallion Hardware Upgrade, The sales person explained about the upgrade charges and how important to have it. Next day or day after a man came to my house and look to the old garage door and to measure the size and left. Two days after a man came to install the new door and when he was done, he left the old door on the side of the house .I asked him why he is not taking it with him, he said: he is not suppose to take it.
When I bought this door (new) 20 years ago (old door) , the installation company then took the old door without asking of me. Therefore when I bought the new door from Home depot, I did not talk to the salesperson if they taking the old door or not because I thought this is the norm.
The sales person never mention any thing about removal the old door. I called the salesperson on the store, she claimed that she told me about taking old door for extra charges, and promise me to call back because she had another line on hold. Two days are gone and of course she did not called. Now I am stock with old door.
I called the collection Garbage of my town, they requested the door to be cut to pieces not long that 4 feet by 4 feet.
I am an old man (73) and I suppose to take care of that.
This is the services I got from ( your subcontract and the salesperson)
Honest, I wish I never bought the door from you store and probably do not buy any thing from store in the future. And I have to learn the salesperson's tricks , and games they play.
Thanks for listening to my complaint

Bought battery drill in mount pleasant battery was defective tried to get new one but store wanted to send me to rental shop and not just exchange for a new one.store would would not honor purchase was Howell Mi.

We purchased granite for countertops on 3/22 at the Mohegan Lake , NY receipt number 1251-548150. We were told that in 3 days someone will contact us for an appointment to make the template. After numerous calls we have yet to have an appointment. We need an appointment this week as it will then take 3 weeks to come and install. We need someone to get back to us ASAP. We are extremely angry at how we have been treated . This is not a way to do business!

Over the last 18 months i have purchased in excess of $40,000 as a single consumer vs a business, in renovation material for 2 homes from home depot in north Miami Beach Florida.
Though my experience with the facility has been truly magnificent, specifically when dealing with certain outstanding individuals; Shauna Brady, Sam in the windows dept. They should be commended for trying so hard to resolve the issue considering limitations. However, my issue is with your third party provided of windows and doors, TM Windows. I purchased in excess of &10,000 for one renovation project in particular from homedepot/TmWindows. All were installed by my installer. One door in particular, front door, was mistakenly installed incorrectly by us initially. Seperately we noticed that the lock mechanism on this door did not work properly.

We contacted tm windows (through homedepot), their representative, Scott informed us that they did not have time to send someone out, he instructed us (and considering house was under renovation) to rig the lock shut by taping it, since he would get to us for 3-4 weeks out. We did as instructed, in the mean time, during renovation the house was broken into and sevreral tools, appliances were stolen. This incident prompted me to call Tm again and escalate the request. At that point they made is go through home depot again, to place another "ticket" for service.
Once they contacted me again (after numerous calls and emails ftom myself and folks at nmb home depot) they sent their guy. He brought a new lock installed and informs us door was installed wrong way.

I contacted them before paying to have door reinstalled in hopes that they might offer some guidance (i did not request they install or even guide the installation). They became so incensed by my requests that it prompted a torrent of disrespectful and useless emails from their management, Michael Arrango. I can provide if necessary. All along, all i was asking for was reassurance before i paid an installer that doors would be installed correctly, they refused.I hired another installer snd re-installed the door. Again only to find that the locking mechanism was still defective. Again this prompted a new set of email exchange, to the degree that Mr arrango became incredibly rude, sarcastic and delusional considering what he claimed they had done and what had actually occurred. Recap: they only sent 1 person out, once.. Installed new lock. He claimed they had completely gone out of their way. I do have over 20 email exchanges, perhaps this is efforts he is referencing.

At the end of the day, we still have a defective lock. They have not solve a problem that has taken an inordinate amount of time and my effort. It is disappointing when one deals with a respectable company such as home depot and then discovers that we are really dealing with companies that are non customer centric and irresponsible. It defeats the home depot slogan.. "Do it yourself" when a service provider of the home depot compromises those efforts. Their approach it seems us to maintain a complete "hands off" the problem for feat that they might have to take back a door or worse yet go through the exercise to send someone out again.

Seems to me (as a business owner) that the cost of solving such a problem could have been addressed easier, cheaper and faster initially if they have taken the time to send someone out again and just provided guidance to a legitimate "good" and valuable consumer/customer of the home depot. I am still in talks with tm Windows and their distasteful Manager Michael Areango. I am hoping they will resolve. As a consumer just thought i needed to advise you on your choice of providers, disgraceful!

On 3/19, I had a washer/dryer set delivered to my home. The installer initially refused to install the washer, stating the connections needed to be replaced. To demonstrate, he twisted something, spewing water all over the floor of the laundry room. When I told him to hook it up because I had a plumber coming the next day, he couldn't get out of there fast enough. Left the room in a mess, water everywhere, failed to position the appliances (which I had to do), and after cleaning the water, found that my linoleum had been damaged when they moved the old washer out. Plumber checked all today and stated that everything was just fine, there was nothing wrong w/the connections. Sleazy and unprofessional - and cardboard and Styrofoam debris in the street in front of my house. WO# 1HSS131760, my order # 8572-120385. I am requesting that I be reimbursed for the floor. This was a very traumatic thing to go through. Would be happy to provide picture of damage upon request. Thank you. As it is, I would not refer Home Depot to anyone right now.

I had two windows Installed $1000.00 for one. They were installed Jan. 26 2015. It is now March 10,2006. The springs??? on one Window do not work, Broken. The second Window has a couple defects in the bottom Glass. They have been telling me since the day installed, two to three weeks. The Springs that came in finally, were the wrong color, White instead of Bronze, to match my windows. Had to re-order. Twice, I have informed them about the glass in the second window. And as of today March 10th , since Jan 26, 2015, no one seems to know about the order. I was told it had been ordered. Guess what nobody has any paper work.

Really, for such a Large Company, they are very poorly organized and the communication is pretty sucky. Also the Caulking around the New Windows have been done Three Times, they just keep putting the Caulking over the old. Instead of removing and putting it around new. What I expect is my Windows done correct, since its been 1 1/2 Months. And for the Cost, I expect at least $500.00 refund for my Stress and not getting this job completed by now. Taking time staying Home waiting for Home Depot. This is so pitiful and unacceptable. I Will Never Buy a Screw from Home Depot. I think I have already been Screwed. Home Depot is a very poor excuse for a Company.

I just stopped by my local Home Depot on the way back to the shop to pick up a few items. I had thing that I needed and on the way out I went through the tool /hardware section. They had some Ryobi sale items in the main isle that interested me. We had just purchased a the Ryobi Lithium drill set a week earlier so I was curious about what other items they might have on sale. So I walked down to the power tool isle where all the other Ryobi tools were displayed. I did not stay long. The constant alarm ringing in this section was a major distraction to my concentration to the products. I thought it was crazy to treat regular customers like common thieves by asserting their right to video and have the loud beeping indicator to let you know they were videoing. I spoke to the sales guy working in that department and he stated that they had to by law notify us they were recording. I said OK. I am notifying you that I will not be treated like a common thief and I will no longer be shopping at Home Depot. I liked it better when they had the tool corral. In the old days they had enough employees to be in the department at all times and monitor the area. I wonder why there is not beeping all over the store since they are monitoring us with all the other camera they have.

Any if I was Ryobi I would pull my inventory or maybe pay a little more for a better spot that is away from this distraction. I have had it with Home Depot but love Ryobi. Where to go now. No I won't shop on line with them either.

Extremely bad costumer service (1160 Sherman way location). Jose G. Who was supposedly helping me for renting an equipment was very rude for no reason, didn't help out with the carry out at all, and when I retured the equipment 1:23 min late instead of him charging me hourly he charged me for an extra day, even though the invoice he gave me gives an hourly payment rate of 16.71 instead he charged me $65.00 more, replaying that it is the policy of Home Depot! Will not use their services anymore.

I had Bailey's Co coming to install a dishwasher and was told between 3 and 7. Called @ 6:00 and said it would be an hour, called back again @8:00 and said they had 1 more drop off and would be there. I told them I have two small kids that I need to get to bed and this was too late anyway. I told thr driver to put us first on the list for the next morning and to call me back for the confirmation, by 10:00 no call by Bailey's. I called them and explained the situiation to the manager (Sam) and said I wanted the dishwasher installed that day and he said he could not do that and it would be another week. He did not offer an apology or even act like he cared, he was too busy too deal with customer service complaints. Home Depot these are the people that are repesenting you company, you might want to look into this. If this what I can expect in the future Lowes can have my business.

I placed an order for same day store pick up. When I arrived at the store, half the order was missing and there was no record in Home Depot's system that I ever ordered anything else. I cancelled the order completely. 13 days later, the ghost order showed up. I got an email letting me know it was ready for pick up. I called the store, cancelled it again...it had not been charged to my credit card at this point. The next day I got a call from the local Home Depot that my order was ready for pick up. I again cancelled the order(3rd time). The next day, my account was charged for the amount of the order. I now have encountered a $37 overdraft fee which Home Depot refuses to pay for.

4 weeks ago I ordered mini blinds and installation from the Harrison, Ohio store. They didn't give too much information about the process, they just said it would be about 2 weeks. Well the contractor Arts blinds took 2 weeks to come measure. then I had to go back to the store to get blins well the store was out so the store called me when they got the blinds back in. another week.

The store said they would call Arts blinds and let them know that I had the blinds. well when I called Arts blinds 2 days later no one from home depot called like they said they would. so I had Arts coming out today because they only come to Indiana once a week they say and I had my 18 year old son stay home from school. He was supposed to be there between 9 and 11 a.m. Brandon called and left a message saying to call the store Arts blins .

Well when I did no answer I left a message. No response so I call on my 10 minute break and the lady said he couln't find a place to enter the house that wasn't muddy. If he would have pulled in the drive about 10 feet there was a sidewalk and grass and another door . Well the lady said he can't come for another week and I think he should've come back today or at least this week.

So I'm having someone else install my blinds and I just want you to know what kind of people are representing your name..By the way when I called the store al I got was thats your right no apology for the worst experience I have ever had with any store. Believe me when I get my money back I will never go there again even if I have to drive further.

August 2012 we decided to call Home Depot for window replacement. We had the district manager come by our house to set this all up. He promised us that they would be in on labor day and no later. The date that we had them complete this project was the week before Christmas 2012. There was alot of problems with scheduling and the contractors they would hire always seemed to quit when our job needed done. They ended up putting the windows in October and they measured 4 of the windows incorrectly. We also made two appointments for them to install. The first time they were to come they no showed us on a Sunday and then they lied and said we made the mistake. The other times my husband took off of work and he was no showed. The next time which was in December when I took off my job and they never showed and I had to call them. I called the district manager and he wanted to make another appointment. I asked him where they were and he had no idea what was going on. The district manager was covering for them the whole time and he lied every chance he got so he could look good. I was also promised compensation for the days that we took off of work for the no shows. They lied again to my face. The day that they no showed in December my windows were still in Baltimore and no one had them on a truck here in Hagerstown to come at 11:00 a.m They caused us alot of stress around the holidays to top it off. My house was a mess for four months and no one cared about it at all. I payed good hard earned money to have this done right. I could have went to your competitors and got it done in a day. What is up with that? Yet I chose Home Depot because I had other work done before and it was professionally done and in a timely manner. Yours standards has went down hill and I will never have work done again by your establishment. I am still waiting for that call since December 2012 on my price cut. I guess you need four months for that too.
Let me know what you decide.

11/7/12 10 AM, ordered online an electric fireplace order #177770706, same day 4.30 PM called to cancel order. @ 1 800 430-3376, Meadra stated I will get cancellation # within 30 minutes via email. 11/8- 9am TALKED TO mARY RE NO EMAIL WITH CANCEL #, SHE SAID IT WOULD TAKE 48 HRS, BUT WILL CALL FOR # AND GOT IT # 496560, WAS TOLD EMAIL TO COME VERIFYING CREDIT. 11/12/12 TALKED TO ASHLEY, ABOUT NO EMAIL VERIFYING CREDIT, SHE CALLED WAREHOUSE AND TALKED TO BOBBY AND GOT #CR52852695, WAS TOLD IT WOULD BE ON VIASA CARD WITHIN 5 DAYS. 11/27 TALKED TO CLARISSA SHE COULD GET THRU TO WHOEVER TO VERIFY CREDIT, AND SAID SOMEONE WILL CALL YOU BACK TODAY (11/27/12) 11/30 sANDY FROM SHIPPING COMPANY WANTED TO VERIFY PICK-UP OF RETURN ITEM, TOLD HER IT WAS NEVER RECEIVED, AND SHIPMENT WAS PULLED FROM DELIVERY AT WAREHOUSE. NO ONE EVER CALLED ME BACK ON THE 27TH. 12/4 TALKED TO NOEL, HE SAID THERE IS CONFUSION ON THE ITEM BEING SHIPPED???? IT WAS NEVER SHIPPED, NEVER RECEIVED BY ME, ORDER WAS CANCELLED 8 HOURS AFTER PLACED. IN THE MEANTIME THEY HAVE PROCESSED THE CHARGE $509.74 WITHIN 48 HOURS, AND CANNOT PROCESS CREDIT IN OVER 3 WEEKS. THIS IS NOT RIGHT, 5 PEOPLE HAVE GIVEN ME 5 DIFFERENT ANSWERS, AND EACH ONE SAID THE PERSON BEFORE WAS WRONG. PLEASE...PLEASE, SOMEONE TAKE CARE OF THIS
J MURRAY ROBERTSON 954-427-3739
WHEN CALLING I AM ASKED IF I WILL TAKE A SATISFACTION SURVEY AFTER THE PHONE CALL. 4 OUT OF 5 TIMES THE AUTO RETURN CALL WAS PLACED WHILE I WAS STILL ON THE PHONE, WITH ONE OF THE CLERKS????

i purchased a toro recycler lawnmower in oct.2012- i bought it early so that it would be available when i needed to use it.it started when i assembled it according to instructions. the next time i tried to start it was without success. i returned it to the home deport where it was purchased at 6708 e. mckellips rd in mesa,az. they basically told me tough luck, the store manager did not try to communicate with me,even though i waited for over an hour,and not only that they also would not direct me to a place that covers toro warranties. the mower has a three year warranty but i can't ship it back to iowa,in my opinion home depot should exchange it. but i guess they were right- tough luck- i'll remember this and alert any and all who may ask about the practices of home depot.

I was making a payment on line and thought the transaction was complete but got a notice (on the web-site) that there was a problem. So I called the customer service and told them I wanted to pay the bill but I wanted to be sure it didn't get paid twice.
( I was paying off the total of over $4,700+ !!)
The lady said, "Oh, not to worry, if that happens we'll refund it no problem! So, I gave the info again and the next day I found out the payment had indeed been taken TWICE!!
So, I called customer service again. They said, "Oh yes, we see the balance was paid twice and you have a $4,700+ credit balance and we'll be happy to refund but it will take about THREE WEEKS!!!!!!!
$4,700 is a lot of money to me! I'm bouncing checks, even to the I.R.S.!! I need that money back NOW!!

In our newly purchased house, we decided to replace the laminate countertop with Silestone countertop. We selected a design and Home Depot sent the contractor to take measurements in about 15 days. We placed the order on July 27, 2012 and paid in full around $6,200. After about a month of order placement, We received a call from the installer that they want to come for the installation on a week day no later than 3 PM. I told them that on week days no one is at home before 6 PM and requested if they can come after 6 PM on a week day or at any time of their choice on a weekend. They told me that this is not possible. Therefore, I had to take day off from my work to get the countertop installed.

They came to install the countetop and found that they had made mistake in measurements of the two pieces for the sink and breakfast nook. After about a couple of weeks a person came to take the measurements for the those two pieces. After another couple of weeks later I received a call from them that the new pieces of the countertop are ready to be installed and someone should be available at home on a week day before 3 PM. Again I requested them if that can be done after 6 PM or on a weekend. The answer was the same "No". I had to take time off from work again.

Finally they came to install the two new pieces at the time of their choice. This time the new pieces were of correct dimensions but they looked different in color (shade) from the rest of the pieces. Also the breakfast nook piece was not installed horizontal. It was leaning by 1/2" from outer side. When pointed this to the installers they said it is because of problem with the brackets and nothing wrong with the coutertop. The old Laminate coutertop was perfectly horizontal with the old brackets though. When informed the salesperson at Home Depot about these issues, he assured me that they will compensate me and fix the problems. Then started a period of inspections of countertop. The Assistant Branch Manager came to see the countertop herself. She noticed the difference of color between the new and old pieces but she wasn't sure whether this was due to different lighting in different sections. We provided them the picture of the old and new pieces which were clearly showing difference.

After about 5 months, today, Dec 01, 2012, I was informed by the manager that there is nothing Home Depot can do and I have to accept and live with it. So here I am after spending close to $7,000, taking two day off from work and living about 5 months with broken kitchen walls (they broke the dry walls while removing the tiles from back splash). I am wondering do I have any recourse? In this case they (Home Depot) are the party and the judge too. Is any body at the top in Home Depot who cares for customer satisfaction? I have had absolutely no complaints against Home Depot before this transaction and for any renovation project, my first stop has always been Home Depot. However, after going through all this, I feel like I have been ripped off and I will think 100 times before turning towards Home Depot.