Home Depot Complaints Continued... (Page 5)444+ reviews added so far. Upset? Call Home Depot corporate: 1-800-430-3376
In our newly purchased house, we decided to replace the laminate countertop with Silestone countertop. We selected a design and Home Depot sent the contractor to take measurements in about 15 days. We placed the order on July 27, 2012 and paid in full around $6,200. After about a month of order placement, We received a call from the installer that they want to come for the installation on a week day no later than 3 PM. I told them that on week days no one is at home before 6 PM and requested if they can come after 6 PM on a week day or at any time of their choice on a weekend. They told me that this is not possible. Therefore, I had to take day off from my work to get the countertop installed.
They came to install the countetop and found that they had made mistake in measurements of the two pieces for the sink and breakfast nook. After about a couple of weeks a person came to take the measurements for the those two pieces. After another couple of weeks later I received a call from them that the new pieces of the countertop are ready to be installed and someone should be available at home on a week day before 3 PM. Again I requested them if that can be done after 6 PM or on a weekend. The answer was the same "No". I had to take time off from work again.
Finally they came to install the two new pieces at the time of their choice. This time the new pieces were of correct dimensions but they looked different in color (shade) from the rest of the pieces. Also the breakfast nook piece was not installed horizontal. It was leaning by 1/2" from outer side. When pointed this to the installers they said it is because of problem with the brackets and nothing wrong with the coutertop. The old Laminate coutertop was perfectly horizontal with the old brackets though. When informed the salesperson at Home Depot about these issues, he assured me that they will compensate me and fix the problems. Then started a period of inspections of countertop. The Assistant Branch Manager came to see the countertop herself. She noticed the difference of color between the new and old pieces but she wasn't sure whether this was due to different lighting in different sections. We provided them the picture of the old and new pieces which were clearly showing difference.
After about 5 months, today, Dec 01, 2012, I was informed by the manager that there is nothing Home Depot can do and I have to accept and live with it. So here I am after spending close to $7,000, taking two day off from work and living about 5 months with broken kitchen walls (they broke the dry walls while removing the tiles from back splash). I am wondering do I have any recourse? In this case they (Home Depot) are the party and the judge too. Is any body at the top in Home Depot who cares for customer satisfaction? I have had absolutely no complaints against Home Depot before this transaction and for any renovation project, my first stop has always been Home Depot. However, after going through all this, I feel like I have been ripped off and I will think 100 times before turning towards Home Depot.
I had Bailey's Co coming to install a dishwasher and was told between 3 and 7. Called @ 6:00 and said it would be an hour, called back again @8:00 and said they had 1 more drop off and would be there. I told them I have two small kids that I need to get to bed and this was too late anyway. I told thr driver to put us first on the list for the next morning and to call me back for the confirmation, by 10:00 no call by Bailey's. I called them and explained the situiation to the manager (Sam) and said I wanted the dishwasher installed that day and he said he could not do that and it would be another week. He did not offer an apology or even act like he cared, he was too busy too deal with customer service complaints. Home Depot these are the people that are repesenting you company, you might want to look into this. If this what I can expect in the future Lowes can have my business.
I purchased a Maytag front load washing machine Oct 2010. I also purchased Maytag dryer. The dryer had to be repaired soon after purchase. The washer had to be repaired within 2-3 months after purchase. I paid about 700.00 for washer. The first repair was done by A& E Service. They were horrible. They came in to diagnose it and ordered the parts. They said the parts were being delivered via UPS on a certain date. Took the day out of work no delivery. called them they said the parts were on backorder. How do you come up with a delivery date if the parts are not in stock?? The parts totaled 693.00. This went on for 5 weeks and the customer service was horrible. Finally the parts arrive. It was fixed on April 12,2011. That was covered under manufacturer warranty. So 700.00 worth of parts, my cost of 30.00 week to Laundromat for 5 weeks, plus the original price of the machine. Now the second repair was done Jan 15, 2013 $350.00 for parts. New England appliance was great to work with. I took out extended 2 year warranty. Just placed another call for yet another repair the machine is not pumping water out instead it's draining on my cellar floor. I also purchased Maytag OTR microwave with glider tray on March 12, 2011. On March 11, 2013 it has also failed and is currently not working. I'm starting to believe Home Depot bought Maytag appliances at a good deal before Whirlpool bought them out. These appliances are horrible. I'm so disappointed with the whole situation. I don't think I should have to keep renewing my warranty through Home Depot to cover these bogus appliances. I read many negative posts on complaint boards and didn't want to resort to that so I felt a direct e-mail would be better. I don't see me purchasing anything else from your store and if friends say they are looking for appliances I will just shake my head no.
I placed an order for same day store pick up. When I arrived at the store, half the order was missing and there was no record in Home Depot's system that I ever ordered anything else. I cancelled the order completely. 13 days later, the ghost order showed up. I got an email letting me know it was ready for pick up. I called the store, cancelled it again...it had not been charged to my credit card at this point. The next day I got a call from the local Home Depot that my order was ready for pick up. I again cancelled the order(3rd time). The next day, my account was charged for the amount of the order. I now have encountered a $37 overdraft fee which Home Depot refuses to pay for.
PUCHASED BUILDING MATERIAL ON 27 MARCHH ANS ASK FOR AND PAID FOR DELIVERY A FEW DAYS LATER WAS TOLD I NEEDED TO AIT FOR MORE LUMBER TO BE ORDERED IN STORE I SAID OK THEN AFEW MORE DAYS WENT BY AND WAS TOLD THAT SOME FO THE POST I ORDEREED WERE IN BAD SHAPE SO ORDERING MORE AGAIN I SAID OK AND WAS TOLD THET WOULD BR IN ON THUR THE 11 OF APR. AND THE DELIVERY WOULD BE ON SAT THE 13TH OF APR. AFTER SITTING HERE MOST OF THE DAY I CALLED HOME DEPOT AND WAS TOLD THAT THE DELIVERY WAS NAT SCHED. BUT COULD BE DELIVERED ON THE FOLLOOWIND WED THE 19TH OF APR. WHICH IS 22 DAYS SINCE THE ORDER WAS MADE AND I AM VERYY DISCOURAGED WITH THIS SERVICE.
4 weeks ago I ordered mini blinds and installation from the Harrison, Ohio store. They didn't give too much information about the process, they just said it would be about 2 weeks. Well the contractor Arts blinds took 2 weeks to come measure. then I had to go back to the store to get blins well the store was out so the store called me when they got the blinds back in. another week.
The store said they would call Arts blinds and let them know that I had the blinds. well when I called Arts blinds 2 days later no one from home depot called like they said they would. so I had Arts coming out today because they only come to Indiana once a week they say and I had my 18 year old son stay home from school. He was supposed to be there between 9 and 11 a.m. Brandon called and left a message saying to call the store Arts blins .
Well when I did no answer I left a message. No response so I call on my 10 minute break and the lady said he couln't find a place to enter the house that wasn't muddy. If he would have pulled in the drive about 10 feet there was a sidewalk and grass and another door . Well the lady said he can't come for another week and I think he should've come back today or at least this week.
So I'm having someone else install my blinds and I just want you to know what kind of people are representing your name..By the way when I called the store al I got was thats your right no apology for the worst experience I have ever had with any store. Believe me when I get my money back I will never go there again even if I have to drive further.
I buy and spend money quite often and have never had a problem but after a recent home tree job I bought
A copule chains for my saw witch is a larger size and I expressed my concerns but was still told I could bring it back
I did this twice until I bought an entire new bar hoping it would work. But none of it does. I also have been
Told I am blocked out of the system for 90 days. I have laytex driveway sealer that I bought more than I needed and
By the time 90 days comes around there is a good chance it is bad.... This is going to make it so I can not send any of my men to homedeot I am not happy with this policy and have never had this problem before. The amout of this complaint is around $200.
But with the driveway sealer it will be more like $2000. I want to be contacted ASAP. Also use the system lowes has with the phone number system
August 2012 we decided to call Home Depot for window replacement. We had the district manager come by our house to set this all up. He promised us that they would be in on labor day and no later. The date that we had them complete this project was the week before Christmas 2012. There was alot of problems with scheduling and the contractors they would hire always seemed to quit when our job needed done. They ended up putting the windows in October and they measured 4 of the windows incorrectly. We also made two appointments for them to install. The first time they were to come they no showed us on a Sunday and then they lied and said we made the mistake. The other times my husband took off of work and he was no showed. The next time which was in December when I took off my job and they never showed and I had to call them. I called the district manager and he wanted to make another appointment. I asked him where they were and he had no idea what was going on. The district manager was covering for them the whole time and he lied every chance he got so he could look good. I was also promised compensation for the days that we took off of work for the no shows. They lied again to my face. The day that they no showed in December my windows were still in Baltimore and no one had them on a truck here in Hagerstown to come at 11:00 a.m They caused us alot of stress around the holidays to top it off. My house was a mess for four months and no one cared about it at all. I payed good hard earned money to have this done right. I could have went to your competitors and got it done in a day. What is up with that? Yet I chose Home Depot because I had other work done before and it was professionally done and in a timely manner. Yours standards has went down hill and I will never have work done again by your establishment. I am still waiting for that call since December 2012 on my price cut. I guess you need four months for that too.
Let me know what you decide.
I am contacting you in hopes of resolving an issue which came about by trusting the advice of one of your associates to provide the right product for the right job.
My wife, myself and a friend of ours were to install clay tile on a pitched roof of our garage. My wife and I went to the local Home Depot in Signal Hill, CA. at Spring Street and Atlantic. We were directed to the area of the store which has roofing supplies. We spoke to an associate in that area and asked if he could reccommend what underlayment type paper to use to install clay tile on a pitched roof. He said that he didn't have knowledge of that, but that he could get the indivdual that is knowledgable in roofing. Just as we finished this conversation, the individual that he was going to contact showed up. We relayed our inquiry to him regarding the proper underlayment to use for installing clay tile on a pitched roof. He walked over to section of rolled paper and informed us that this is what we needed to purchase for the job. He then asked how many square feet of roof, and based on our answer told us that we needed two rolls. We purchased the 2 rolls of GAF TRIPLY #75 BASE SHEET that he suggested. Our friend installed the clay tile roof after laying down the TRIPLY. All appeared to be well.
At this same home, we had a contractor doing some more extensive work at our home. While he was on the jobsite he noted some rot on roof plywood planking over the porch. We had him include that in his bid. He removed the clay tile and the damaged plywood planking. He replaced the plywood planking. We informed him that we had leftover under layment from installing the garage roof. We brought it to him and he took one look at it and said, this is not the right paper to install for this type of roof. He told us that the TRIPLY #75 BASE SHEET is only used for hot mopped flat roofs, and not to be used under clay tile roofs. My wife immediately went over to the Home Depot to speak to the supervisor on duty. Her name is Letty. My wife explained our dilema. Letty went to her computer, went on the web and pulled out the information sheet TRIPLY Design and Application Instructions. She read through the information and informed my wife that this product can very well be used for application of clay tile on a pitched roof. My wife brought the information home and I reviewed it when I returned from work. After reviewing the information sheet for this product it clearly states that it is not for pitched roof application. It is a product used for a flat roof much like my contractor indicated.
The following day my wife went back to Home Depot. Letty was not on duty. She spoke to another supervisor that was on duty, his name is Alex. My wife again explained our situation, adding the newly acquirred information I had read from the information sheet for this product. At that moment the associate that had suggested the TRIPLY arrived at the customer service desk. He immediately spoke up. His memory was clear about our visit and about the job we told him we were going to perform, but he said he did not remember giving us any paper. My wife asked him; you remember our visit, our questions to you about the product to use for this type of roof but you don't remember providing us the paper? Other customers who were standing at the desk and Alex looked at him in disbelief. My wife then asked Alex if someone from Home Depot could come out and evaluate the cost of a corrective repair. He said Home Depot would noy do that. He said all that he could authorize is to return the money for the TRIPLY paper which was purchased. My wife was very dissatisfied with his offer and asked for the corporate contact number. He told her it was on the receipt.
My wife contacted Cindy at 1 800 654-0688 ext.76526. She was given a case number of 51625944. She said she would investigate. The same day Letty, the first supervisor my wife confronted about our situation, called my wife and offered $200 plus the cost of the material we bought for the inconveinence. My wife informed her that the lowest bid we had to replace the paper on the roof was $1,650. My wife asked her to send someone out from Home Depot to replace the paper for that cost. Letty said that would be impossible. My wife then called Cindy at corporate customer service to update her on the conversation she had with Letty. A few days later we received a letter of intent to provide us with a gift card of $250 to compensate us for our troubles. I have attached the letter with this email.
What I am asking for, is more reasonable compensation for the troubles your associate has caused us. If he hadn't been presented to us by the first associate we spoke to as being the technical person to speak to regarding roofing material; I wouldn't have put as much faith as I did in his decision to provide us that paper. Please review the trouble your employee has caused us, and provide a equitable compensation.
Thank you for your time in reviewing this matter
11/7/12 10 AM, ordered online an electric fireplace order #177770706, same day 4.30 PM called to cancel order. @ 1 800 430-3376, Meadra stated I will get cancellation # within 30 minutes via email. 11/8- 9am TALKED TO mARY RE NO EMAIL WITH CANCEL #, SHE SAID IT WOULD TAKE 48 HRS, BUT WILL CALL FOR # AND GOT IT # 496560, WAS TOLD EMAIL TO COME VERIFYING CREDIT. 11/12/12 TALKED TO ASHLEY, ABOUT NO EMAIL VERIFYING CREDIT, SHE CALLED WAREHOUSE AND TALKED TO BOBBY AND GOT #CR52852695, WAS TOLD IT WOULD BE ON VIASA CARD WITHIN 5 DAYS. 11/27 TALKED TO CLARISSA SHE COULD GET THRU TO WHOEVER TO VERIFY CREDIT, AND SAID SOMEONE WILL CALL YOU BACK TODAY (11/27/12) 11/30 sANDY FROM SHIPPING COMPANY WANTED TO VERIFY PICK-UP OF RETURN ITEM, TOLD HER IT WAS NEVER RECEIVED, AND SHIPMENT WAS PULLED FROM DELIVERY AT WAREHOUSE. NO ONE EVER CALLED ME BACK ON THE 27TH. 12/4 TALKED TO NOEL, HE SAID THERE IS CONFUSION ON THE ITEM BEING SHIPPED???? IT WAS NEVER SHIPPED, NEVER RECEIVED BY ME, ORDER WAS CANCELLED 8 HOURS AFTER PLACED. IN THE MEANTIME THEY HAVE PROCESSED THE CHARGE $509.74 WITHIN 48 HOURS, AND CANNOT PROCESS CREDIT IN OVER 3 WEEKS. THIS IS NOT RIGHT, 5 PEOPLE HAVE GIVEN ME 5 DIFFERENT ANSWERS, AND EACH ONE SAID THE PERSON BEFORE WAS WRONG. PLEASE...PLEASE, SOMEONE TAKE CARE OF THIS
J MURRAY ROBERTSON 954-427-3739
WHEN CALLING I AM ASKED IF I WILL TAKE A SATISFACTION SURVEY AFTER THE PHONE CALL. 4 OUT OF 5 TIMES THE AUTO RETURN CALL WAS PLACED WHILE I WAS STILL ON THE PHONE, WITH ONE OF THE CLERKS????
On 11/21/12 I purchased a refrigerator from the Home Depot store in Fishkill, NY. We were told that we could have it delivered by the 26th and that the item was in stock. We opted to have it delivered on December 10th. A few days later I contacted customer service for delivery and asked if it was possible to switch the delivery date to 12/1/12 and was advised yes. They changed the date. We did receive a confirmation phone call the day before and advised they would be at our home between 2-6 on that date. We sold our old refrigerator and had them remove it on the day the new one was to arrive which was 12/1/12. It was getting late so I called delivery and was assured they would be there but probably running late. They never showed. I called again but they were closed. I then called the Home Depot where I purchased the refrigerator. After two days of calls back and forth I found that there was a mix up with the customer service in delivery. I am livid. I had to throw out food as we did not have a refrigerator then had to buy a dorm size refrigerator from Lowes for the rest of my food. Our refrigerator will not be delivered until 12/10/12. I feel we should be not only compensated for my loss of food but also for the inconvenience of having to buy a dorm size refrigerator of which I will have no use for once the new one is delivered. I was going to purchased all my appliances at Home Depot since I just moved into my new home, but because of this I had second thoughts.
i purchased a toro recycler lawnmower in oct.2012- i bought it early so that it would be available when i needed to use it.it started when i assembled it according to instructions. the next time i tried to start it was without success. i returned it to the home deport where it was purchased at 6708 e. mckellips rd in mesa,az. they basically told me tough luck, the store manager did not try to communicate with me,even though i waited for over an hour,and not only that they also would not direct me to a place that covers toro warranties. the mower has a three year warranty but i can't ship it back to iowa,in my opinion home depot should exchange it. but i guess they were right- tough luck- i'll remember this and alert any and all who may ask about the practices of home depot.
On September 2nd I ordered a LG Washing Machine on the condition that it would deliver on September 7. The order was taken by the web and the delivery confirmed on September 6 in the afternoon â as scheduled. Approximately 7:00 PM on September 7, I was notified from the LG Home Depot Support desk that the order would not be delivered as scheduled â no reason was given. I called the LG support desk at 8:10 PM and learned that it was closed for the day.
I then contacted the HOME DEPOT support team. That was a colossal waste of time. During this call, I was told that an appointment was made for September 14. At no time was I contacted about that delivery date â frankly it is unacceptable. The customer service representative and her supervisor were unable to insure the order would deliver as scheduled and the best they could do would be to an email because LG was closed for the day.
I then cancelled the order after telling them in no uncertain terms I would no longer do business with HOME DEPOT.Â I want to make sure that you all fully understand the ramifications of this in action.
1 â The order was canceled. I will go to LOWES and order a similar device for about the same price. LOWES will deliver next day. So, instead of a making good on your promise to deliver, you have lost sale.
2 â I will not shop at HOME DEPOT again. The last major purchase will be paid off by the end of the month and totaled about $2K. The previous year I re-did my kitchen using the Depot program. That cost approached $20K. Since 1996 (my retirement from the army), I have been a loyal customer â generally spending a conservative average of $2.5K a year on everything from wood to plants. You have lost these sales.
3 â I am a logistics professional. I fully understand inventory, manufacturing and shipping â that is my life. To suggest that the delivery is manager by LG is purely a resource driven decision. I may be made by efficiencies, but there are hundreds of work arounds. None of which were explored ore even offered. Why pick up the phone if you canât fix something.
4 â I will tell all of my friends and family of this transgression and urge them to not shop at HOME DEPOT
In sum, the inability to even offer any alternative options or delivery for this device and failure to understand the consequences of this failure speaks volumes for HOME DEPTOTâS inefficiency and management style. It is not my concern â nor should it be â that this decision was made by LG â they are your vendor and should not be managing you.
I you would like to chat or if you have a resolution, but given the inept customer service and inefficiencies Iâve experienced in this debacle, my guess is DEPOT will not attempt to salvage my relationship.
I've call the home depot on 12 Coliseum Dr. Nashua, NH twice now at different occasions. The first time I waited 20 minutes and gave up. I again called back hoping to speak with a person in the a specific department and waited another 25 minutes. Is there only ONE incoming line? Very disappointed.
The Home Depot lessons or teaching sessions that they have make doing it yourself possible. I have recently purchased a home and my wife and I found it easy to make the home improvements necessary when owning a new home. We rebuilt the fence, hung shutters and blinds, repainted the rooms, and change all the light fixtures all under the tutelage of the Home Depot lessons. It truly is a store where you can save more and do more.
Simply put Home Depot does not stand behind the contractors poor quality work. You are on your own when it comes to finding and hiring a contractor that you can trust. They don't even think they need to reply to the BBB. Just a friendly warning from someone who has learned the hard way about Home Depot.
Hi, I hope I have enough space, because this is a long story. I ordered on line ( dec28,2014) a stove #Model JB250DFWW, for a rental I have, the renters glass top stove had a crack on it, they delivered the 31 of December, Xmas eve, they took the old one, and installed the new one, and after tryng it, there was electrical problem, so they called the Office and told the delivering men to take the new one back to the store and re-install the old one. We had a big argument with the customer support team, so we cancel that stove. got our money back as soon as they could send it, after we complained and complained. Now we went directly to the store #4614 the 4th January to order one in person, (mean while we had to deduct the rent to our renters because we thought it was a danger to cook in the broken glass top stove, so they had to order food ) okay we liked a stove and the sellesman told us that the one next to the one we were looking at , was less expensif and right for a rental, we agreed with him, the stove looked real nice, the add on top of the stove said it was $ 349 , so we deceided to get it, he went and did all the paper work , we paid for it , and told the renter they were going to deliver it the 1/7/15, she was happy. They delivered the stove on that day and installed it. the renter did not know what kind of stove we bought. so after they left, my renter had an emergency call and had to leave for new York, she came back on the 1/16/15 and gave me a call, asking if I knew the stove had only one big burner and 3 small one. I did not think it was right, so I went back to the store next day, and asked a sellperson in that dept. about the order, I showed her the one I ordered and after she checked on the computer, she says, they delivered the wrong one. What happen is that they had the wrong add on top of the stove and the number was wrong, the number was for another one (the one they delivered) we had to call one the manager and he did took care of every thing, so now I have to wait to see if they will deliver the right one model # RB526DHWW- store SO SKU # 1000050834, meanwhile I had to pay for this one, and wont get my money back for the other one till they take it back to the store. This is a real mess and somebody is not doing their job. Since Xmas I am having night mares about stoves... The last person who really knew what was going on , was very smart and knew the problem right away, she printed all the paper work so my rental can see wich stove we bought, her name is Ms. Martha Lambert, she needed the help of her supervisor Mr. Raffael Santana and he was a super first class supervisor he did everything he could to make things right for me. They have to be aknowledge for thei work to help and please a customer. So now I am going to have more night mares till the new stove get delivered the 1/22/15. and then wait till I get my money back. So now Is my question ? why I had to go through all this hard time just to buy a stove from Home Depot.??? Do I have to write to B.B.C. to complain ? are you going to get in touch with me to discuss all this mess ? what is going to happen ? do I have to write to Mr. Craig Menear to let him know whats going on with his Home Depot ? Please let me know...
I purchased a heating and air condition central unit from home depot on 08-15-14. It was installed by delta mechanical o8-19-14. I9 had a problem with the duck work that comes from the heating unit. I called and nobody came out.i went to my local home depot store and talked to the manager. He was very nice and had one of the employes to call delta. Three daylater nobody had come. I called my local home depopt again. They were very nice. They called delta mechanical a gain and i called delta again and talked to a woman. She apoligiced numerus times and i told her idid not want an apoligy . I wanted service. They came out the next day in the afternoon and repaired it in 15 minutes after i waited 9 days . I complained to a woman at delta and she said she would pass my complaint along, no reply. I think n9 day is not aressnable response time. A disfied costmer
A new dryer was purchased for my rental property from Morgan Hill CA, Home Depot. The Dryer kept blowing a fuse in the unit, making it not operable. I paid an Electrician $125 to check my electrical. He assured me that there was no problems with my electrical wiring in the house, I called GE Service Department to have the fuse replaced. There were no fuses in stock throughout the whole state of California. I had to pay $88 to have two new fuses rushed in as replacements. Another fuse blew, as soon as the dryer was turned on. At this point I was so mad and discussed,! This dryer was under a warranty, but no one could fix the problem, or willing to replace it. I contacted Home Depot and demanded a different brand of Dryer. A Maytag was delivered to replace the GE. The Maytag Home Depot refused to pick up the GE dryer from my house. It has now been a month since the Maytag was delivered, of course this dryer is working fantastic! No, problem with it at all! Another month has passed and Home Depot is refusing to come and collect the GE Dryer, and they have informed me they will not give me a refund until the GE dryer is returned. What kind of a company is this anyway! Charge me for two dryers, making me pay for additional costs to trouble shoot the problem, purchase fuses, and not make things right! A company of this size should have there act together! I will never buy another appliance from Home Depot again!!! I recommend everyone to shop somewhere else!!!
I traveled approx 35 rt miles to pick up a replacement unit coming from Nogales Az Home depot via a manager from that store, dropped off at the Irvington store in Tucson, Az. The box was open, so I asked them to check the heater top. It was used and they said just take it home and see if it worked. They refused to return my money so I could get a heater. I am diabetic and spent the night in the cold due to your employees non caring attitude. I am finding this is a big issue with home depot. I have been on hold with the dyna glo company to see if they will do what you refused to do. My next step is to go to ripoffreport.com and file and the social sites. I am disabled and this is just wrong. I am giving you a chance to make it right.
My phone number is 520-551-3282.
Your computer system that talks to your card holders tells the customer one thing and when I called the service dept and talked to a service rep I was told something different and he also give me the impression that he didn;t really care if I shop at Home Depot or not. .As of right now I believe that I will pay off my balance of $130.25 and then make my purchases elsewhere.
On Wednesday 3-19-14 we sat down with one of the kitchen specialist to design our kitchen we added installation and counter tops. The total at the time for both with installation and taxes came to 17893 dollars. At that time the sales rep said they would decline such a large purchase and a check would be better. I went back on Friday with a check for the purchase amount he gave us and we all agreed upon. When I sat down with him to pay the bill, he told me it was $19464.00.
When asked why so much he said the underwriter added two pieces of molding. The molding only came to $500. I asked him to go over it again with his underwriter and he told us we are wrong. He said we heard the total wrong and we have to pay this amount. I am very dissatisfied as a customer. I will be reporting home depot to the BBB and will never shop there again! I would please appreciate either and email or phone call back. This purchase was at the Copiague Home depot in New York.
On March 22, at 9:30 am I went to our local Home Depot at Cedartown GA. I was shopping for 15 bundles of roof shingles for my new garage that was being constructed. When I entered the building “Yavonne ” was the cashier. I told her that I would be needing some help loading the shingles. She told me she would get someone. After waiting several minutes and still no help I loaded the cart by myself. ( I am 68 years old). I went to the front checkout where “Yavonne” was still there.
She said she couldn’t find anyone, but she would find someone to help me load my truck. After waiting again for several minutes and still no help I started to load my truck with the shingles by myself. When I was almost done a girl came out and told me that she would help me. The shingles weighed more than she did.. During this whole process I did not see any associates at all. With service like this I think that it is time I start doing my shopping at Lowes.
Ordered door November waited through the holidays and excuses that they had numerous issues with the shipping co that damaged my door. Reordered and waited until March to finally get a partially complete door. Wrong door locks made 5 trips to the store, made over 20 phones calls spoke to manager, promised to make good finally after finally got the door installed after two carpenter visits, Home Depot took the joy out of having this door installed 4 months later, they offered a can of paint labor to finish the trim as their compensation. Every time I look at the door reminds me of the hassle I went through what a horrible feeling to pass on to your customer Home Depot . Not even a letter of apology, not even a follow up by the manager shows how much you don’t care how you treat your customers or want them to come back.
On several occasions, in the last 6 months to a year, my sub-contractor and I have purchased smoke alarms which would not connect with each other. After having the wiring inspected by a licensed electrician, he said the smoke alarms are probably faulty. Needless to say after several trips back and forth to Home Depot, trying alarms, the problem was not resolved. My sub-contractor got smoke detectors from another company, and they work fine and are connecting.
The second problem I have had is we pickup an Elegonated toilet cover with a new toilet, sicks and faucets. Again, my subcontractor had to go back to Home Depot to pickup the right toilet seat, as they gave us a regular toilet cover instead of elegonated one. He just recently had to go back to Home Depot again because of a faulty value in the toilet cover. I just recently picked up a faucet (Delta) and found that the spray hose does not work correctly, and my contactor has to back to Home Depot. Needless to say, this is costly and time consuming for him, and inconvenience to me, as I have to keep taking time off from work for him to come back and forth and fix problems or replace defective items that we bought at Home Depot.
I am very disappointed, needless to say, with the products that I have bought at Home Depot, not to mention to inconvenience for my Sub-Contractor who has to go back and forth and change these products and has to spend more money to get a better product and is costing me more money in the long run.
Twice in the last eight months or so, a home depot customer has phyiscialy assuallted an assistant store manager at home depot, not once but twice. The first time it happened (with witnesses) the comment was made “If it happens again, we’ll talk with customer about it”. Well it happened again with the same customer and the same assistant store manager. I expect this to be retified within the next 24 hours or I will obtain legal consul . At no time will someone lay hands on a member of my household and be held accountable and if Home Depot does not step up to this, I will step up to Home Depot and the lack of concern it has for its employees and their safety. My telephone on this matter is 205-753-1695 and I will inform you of the store location
I would like to file a complaint about port huron home depot. I went to home depot and purchased a lg pantry cabinet on 4/21/ 2013. When we got home and opened the box. The doors were ripped off the cabinet. The whole cabinet had cracks on the side and gouges in it.I drove 130 miles round trip to buy this product. I had to make another 130 miles round trip to take it back and they did not have another one. I think i should be reimbursed for my gas mileage. I asked about it and was told they dont do that. Im one very unhappy customer. And i will tell people to stay away from home depot.
Last week, at the Fort Walton Beach, FL store there was great rep named Manela. She helped me order my products over the phone so I can get the military discount and shipped to my house for free. Today at the same store, there is a rep named Cecelia. She just sat in her chair looked it up on the internet and asked if that is it. I said yes. She said go on the internet at home and order it. She doesn’t call in orders. I said this is what the other lady did for me. She said she never did that for the past 4 years. If Home Depot is wondering why they lose money, this is why. POOR CUSTOMER SERVICE.
I bought a shed on 3/11/13 from Home Depot Columbia, S.C. Harbison store. I found out after they received complete payment by me and my USAA credit line account that they outsource to a HIp out of maine, and the installation company is almost 100 miles from me in Aiken, S.C. Home Depot was paid in full and said they were not responsible for the shed? What kind of crazy crap is that? On my statement with USAA Savings Bank credit line they were paid one thousand sixty eight dollars for the shed and it is not in my yard yet! Then I found out they changed the installation date from 4/8 to 4/15 today and they are still not here and I am going on a second payment on the shed that is not in my yard yet. The installer said they are almost 100 miles away in Aiken , S.C. They are supposed to come today but are still not here.
If they are not here by this afternoon I want all of my money back on my credit cards, and the 159.00 tie down fee on my USAA American Express card also, which have all been paid out to Home Depot Harbison, Columbia, S.C. and HIP installers. I would never recommend Home Depot to anyone as it has become a nightmare, see my facebook page also. Bettie Taylor
I have recently purchased a house and planned on getting most of the remodeling done by Home Depot. The first thing started was a $4k purchase for carpet that went smoothly from the Everett, WA Home Depot. Then we found the Snohomish, WA Home Depit close to our house and were going to do the entire house in window blinds $2k worth… This has been the absolute sorriest experience I have ever had. Owen the sales person was great and informative. This past Wed. I received a voice message saying my blinds came in. At 4 pm I called back and spoke with a a person and they asked for my phone number and would call me back in a min… That phone call never came back. Thursday I tried calling back once again to be transferred to several different department before speaking with a lady that said the installers will contact me in 48 hrs. Friday at approx. 3pm would be 48 hrs… Still no phone call… Sat I decided to call back to the Home Depot only to be told that my blinds were still ready for pick up when they should be installed… This time I asked to speak to a manager that couldn’t tell me much except for that they would call the installers and see what they could do with a promise to call me back… This is from the Service Desk at Snohomish, WA Home Depot at 10:45 am… This way you can locate which manager it is bc I didn’t catch his name. This promise doesn’t mean too much bc I had already been promised a call back and never received it. Unless this goes any better next time ill drive further and work with Lowes. I feel like I’m dealing with a bunch of children at the Snohomish location. Customer Service must be on the low end of the priority list and i will be glad to share my experience with anyone looking to have work done if this doesn’t change. Please feel free to call me or have someone from the store call me and apologize to show that someone believes that an honest apology for poor customer service from the people responsible not a corporate place still exists. (850)699-3023
Just returned from the home depot neshaminy where I purchased (3) pressure treated boards. I’m a retired Marine and asked for the military discount. The checkout girl told me to go to self checkout and pay there then come back to the other end of the store where my items were. I get to self checkout and there is no one there to help me, after 5 minutes someone shoued up and pretty much made me feel as if I was annoying them. The only place you had a real person was the original checkout person who couldn”t help me. I have been a loyal customer at that location since the store opened and have spent at least 50 thousand dollars at the neshaminy store. Someone should look into how that store is being operated, I know they lost me as a customer.
In 2011 I bought a zero turn lawn mower as soon as I got it problems return to Home Depot they have to send it off. I was told factory problems when made said they repaired ,first time I used it same prom less return to Home Depot sent it off again said it still had original problems I had 22 hours on machine sent back for vibration choke stuck would not easily start belt would not stay on.
They said it was a factory issue by then I had to buy a new. Lawn mower ,finally I talk to bob in tool rental in turf land mall, Lexington,ky the repair company called me were going to bring it back with same problems.they are suppose to return to my home as was includied in my purchase they will not I returning to a different Home Depot 18 miles away said to take it or not.
i have no one to turn afteri paid over $5,000.00 for it.some one help me as good as a customer I have been.
On April 9, 2013, I visited the above mentioned Home Depot at 7:40 pm with the intention to purchase shrubs and mulch. I have a gift card with a balance of $120.00. As I approached the register in the outside Garden center, the tatttoed cashier violently flung the booth window open. She said, “We’re closing this register right now” (with a lot of attitude). Then she rolled her eyes and said, “I’ll ring you out”- again with attitude. I told her to forget about my purchase and that I wanted to speak to a manager. She then said,
“I didn’t do nothing wrong and I’m in charge out here”. She proceeded to page a manager. A young lady came and apologized for her behavior. Noone is going to want to make any purchases with such a rude cashier handling customers in the Garden center. If you were to view the security camera, you would be able to verify the unacceptable behavior of this rude employee. I was so disgusted that I no longer wish to shop at Home Depot. By the way, this incident occurred at 7:45 pm which was 15 minutes prior to your Garden Center closing.
If you want to improve your sales, you need to lose this horrible Garden Associate with the awful attitude towards customers.
If you’d like any further information, please call me at 440-884-1851.
Gary J. Brezina
I just wanted you to know why I am not shopping at Home Depot stores anymore. The reason is thus: The ‘beeping video monitors’. One day last week, I was in need of a copper fitting for a job. I needed to ‘think’ and find the correct part. Every time I moved, I heard this annoying and distracting beeping sound. Then I noticed that every 20 feet or so, there was a video monitor displaying ‘me’.
And when I moved, it beeped. Then I began to notice these devices were installed through out the store in places, no doubt, where shop lifting might be relatively easy. So, I brought this to the attention of a female employee who told me that the beeping was to alert the employees to my presence so they could assist me. Not only do you think we are all thieves, you think we are all stupid!
I am not a thief. Nor am I stupid. Now, when I visit Home Depot, I feel like the Corporation ‘thinks’ that I am a thief. Who ever is responsible for this idiotic installation of such devices should be given a pink slip. I spend alot of money at HD and Lowes. …and I don’t get the ‘evil eye’ when I go to Lowes…so…why would I subject myself to that level of ‘scrutiny’ at Home Depot? I will not!
I am astounded at the incompetence exhibited by two of your Home Depot employees at the Bonney lake, Washington store. They should be somewhat knowledgeable about the products they are selling/recommending…especially in the Home Depot paint dept. Last August, I asked your employee what I should use to paint my outside deck. What she recommended (and what I bought based on her recommendation) turned out to be some kind of porch paint, not to be used for uncovered surfaces.
It looked nice, but didn’t last more than a few months (about 90 days) and now it looks worse than when I started. So……not only am I out the $100 or so it cost me to do the job, I now have to invest more money and all of the labor to do the job right. I understand that people make mistakes, but if I did that in my business, I’d be out of business.
So today, I went back to the Home Depot store and mentioned the issue to the person who waited on me. She said ” Yeah, I know who told you that…..she’s been here for 7 years, you think she would learn…especially when she’s been told repeatedly”. Then today’s clerk recommended the Restore product which looks very good. Based on my square footage, she told me that I would need 6 to 7 5gallon pails to cover the deck.
At a cost of approx. $550 to $650 to do the job. After my first Home Depot experience, I decided to investigate myself….and after reading the back of the product, I found that I only need 3-1/2 5 gallon pails to do the job (which was then confirmed by your chief competitor. If I had listened to your so called expert, I would have invested approx. $350 more than I should have. When combined with the previously spent $100 plus all the wasted labor…..well you get the picture.
I have been a loyal Home Depot customer and have become increasingly disenchanted with the competency of your employees and also the quality of your products. I am sure that there are many others like me. Bottom line……your competitor is going to get the Restore sale and all the related sales that go with it.
I went to Mattoon illinois Home Depot to purchase 1700 sq ft of hardwood flooring, I ask to speak with the manager on this purchase, the lady setting at the desk in the floor dept was busy eating but did advice me the manager was to busy doing paperwork to come and help me, I walk away and go to the contractor area , they call manager for me.
I speak with the manager I ask if they have any discounts on this purchase, like the credit card deals you sometimes run, he informed me there were none. Mind you I have check in hand and ready to buy ($6000.00 worth) I walked out the door with my check, I now get upon the computer and find that you will give a 10 percent discount for disable vets up to $500.00, also read that large purchases Home Depot would call home office for discount.
I called lumber liquidators they did work with me and that where I am going to purchase my flooring. Had the manager at home depot worked with me you would of had the sale. I like Home Depot and would hate to lose this store , losing sales like this isn’t good for business I would of like to of spent my money here in Mattoon instead of Champaign in the end I ended up with getting a 25 year warranty and saved myself $350.00 dollars and free delivery and this is after I figured sales tax, what a shame.
Lazy Employees!!! email i sent to homedepot complaint center: I was just at the home depot on 800 North Brookhurst Street in Anaheim, CA 92801. I never write to complain but my latest experience at this store was just ridiculous and I am compelled to say something about it, in hopes that it gets to the right people and something can be done so that it doesn’t happen to someone else.
I went to the store looking for a carpet rake that I saw on the HD website. I couldn’t find it in the broom and mop area so I asked an employee named James. He said he has never seen it in the store before. He called the carpet department for me and we walked over to the department. James and I were met with another employee…
I did not see his name, but he had tattoos (sleeves) to both arms. The employee told me they didn’t carry it in the store. He asked me if I was sure it wasn’t an “online only” item. I told him I was certain it was available in the store. He said he and another employee had both tried to look for it already with no luck. Both of them said no its not here. I think it is impossible to believe that 2 people walked around the entire carpet department to look for this item in the time it took for James and I to get there.
I don’t believe they even bothered to look… but reluctantly I went on my way a little upset because I felt like I had wasted my time driving here if the info on the website was incorrect. Before I left I went back to the mop and broom area just to make sure I hadn’t missed it when another employee named John approached me and asked if I needed help. I told him I was just looking for carpet rake but a couple employees already told me it is not available.
I kept walking pass him and didn’t really pay attention to him. I walked to the broom and mop aisle and again, no luck. I was about to walk out of the store when I see John walking up to me with a carpet rake!!! He had found the item I was looking for at the carpet department! The carpet rake that 2 other employees that actually worked in the “carpet department” just told me they didn’t have.
This guy John (I don’t know his last name but he is an older Caucasian male with grey hair and wears glasses)… needs to be commended because he went out of his way to find an item that I was already told wasn’t available. I didn’t even ask him to do it. On the other hand the 2 other employees need to be fired because they were just too lazy to help me actually look for an item. Either that or they just don’t know the inventory in the store they work at. Both offenses I feel warrant termination, but then again i’m not the boss.
All i can say is if it wasn’t for John, I would’ve walked out of that store and headed to Lowes to buy my product. And home depot would have lost my business. Granted it was only a $12 purchase I hope home depot still cares about its customers. And I hope to hear back from someone regarding this matter.
Be very careful in getting the details of what is included when you purchase doors at Home Depot. Nevermind that they screwed up the installation date and insisted I had scheduled the installation of my storm doors on my son’s birthday and then could not reschedule it for the date that it was actually set up for in the first place. The installation was supposed to include removal of the old doors however it would appear they use a different dictionary than the rest of us. When I talked to their contractor about his removing the doors to the dump he stated that was not included.
Rather than argue with him I called HOME DEPOT and told them what was going on and that removal was included. They backed the contractor and told me that removal only means removing the old doors from the frame and I would have to take care of the debris removal. The fact that in order to install the doors automatically necessitated that the old doors be taken out to make room for the the new ones apparently should have made it clear to me that that was the removal they meant when they sold me the doors. I was told I should have asked what removal meant which amazes me.
If they were replacing old doors and told me removal was included one would assume that means removal of the debris as they certainly could not have meant that unless removal was included the homeowner would have to remove the old doors before their contractor installed the new ones. BUYER BEWARE as the other contractor I talked with first had indicated that he was removing the doors during cleanup as part of the deal but Home Depot uses the word but gives it a completely different definition
I ordered 1,000 square feet of tile from the Home Depot in DICKSON CITY, PA. and received great assistance, at least I thought so at the time. The salesman told us he had all the tiles we needed for the job but failed to let us know it was made up from 3 different dye lots. I had a professional do the install and I wasn’t home when it was installed. To my surprise I found out the hard way that the tiles in the order was not the same. Not only was the color off, the tile s varied in size by 1/16 of an inch. That might not sound like much but in a large room it’s very noticable. When I called to complain the manager listened to me for 2 minutes before speaking with the installer.
No call backs and 8 hrs later I learned that they didn’t want to hear my complaint and blamed it on the installer. While I agree the installer is partially to blame, the so called PRO salesman that HD advertises never once mentioned dye lots or variations in color or size. HD managers spoke to the sales person and never listened to me. I should have known better when the salesman said to me “This is your lucky day. I may be a Fat, Dumb and Irish but we have all the tile for your job”. Before I received the delivery I thought about sending a letter to HD thanking them for the service. Now an old saying comes to mind, If it sounds to good to be true, it probably is.
I have spent over 50,000 bucks at HD over the years and they don’t even want to hear my complaint. Can you help in getting this complaint some attention. I have the boxes showing different dye lots. an experience like this is what drives people to Lowes. What ever happened to the old Loyal customer…
I would like to express in the strongest possible terms my disappointment and outrage at the low level of service I received at your Home Depot store in El Escorial shopping center in Carolina, Puerto Rico (Store no. 6402). The management of this store not only has chosen dismal-quality subcontractors to do vital service operations, but also has shown to me a shocking insensitivity to the needs of handicapped persons. On Friday, June 10th, I went to the above mentioned Home Depot store to buy a portable generator for my aged parents, who reside in the Island.
After finding the right model (thanks to the help of a friendly and attentive employee), I made my way to the customer assistance counter where, again, I received friendly and competent service regarding the generator’s installation service. The problem started when I went to the contractor’s services counter, to arrange for the delivery of the item. First thing I noticed was that the lone (working) Home Depot employee behind the counter was a young woman on a wheelchair. I was shocked to see her having to prop herself up from her wheelchair in order to reach the register, the computer and the printer, since none of the stations there were adjusted to facilitate her use.
Despite her kind assistance, I could see that she was obviously greatly inconvenienced and pained by this situation. I thought it was ironic that a chain that boasts such a passion for remodeling cannot do the proper physical adjustments to accommodate their less body-able employees. I asked her if she was aware that by disregarding her needs, Home Depot was actually violating the disabled persons act and could be cited for being out of compliance. She nervously looked over her shoulder and did not answer, but her expression was all the information I needed.
I think that it is unacceptable that in this day and age someone has to fear losing her job for just demanding basic human needs already guaranteed by law. I would like to see that your chain corrects this situation with all due speed without it resulting on this young woman’s losing her job or suffering any retaliation by management.
My second shock came when I asked this Home Depot employee about the delivery itself. She explained to me that the store contracts these services through a private contractor, and that they do only deliver merchandise to the sidewalk. This is understandable for a pallet of cinder blocks, but not for a portable generator that could be easily carried on a dolly or a similar manual equipment. I explained that dragging a generator from the street would be not a possibility for a couple of disabled elders or their caretaker, as I do not reside in the Island, and all my able-bodied relatives work. She apologized but did not know what could be done.
I asked the young woman to call the company on my behalf and see what were the options, if any. It took a lot of back and forth over the phones and hour and a half before getting an answer from the company. They said that since they would have an additional person in the truck, it would cost me a double rate, or $158.00, to have it delivered to my parent’s doorstep, and into a storage room in the house. I asked to talk to her Home Depot manager and he vaguely repeated what the young woman had told me, and that nothing could be done. “They only use a mechanical finger when they deliver”, he offered as some sort of explanation, “so that’s why”.
I retorted how in the world could old, disabled people then receive delivered goods from his store. He simply shrugged his shoulders and offered no answer. I demanded to talk to the delivery company itself but I was told that they were an internal service and I could not do that. At this points I was upset, I asked the employee to keep my item in the store until I could find someone to pick it up and she was kind enough to accommodate me.
Let me be clear that I understand where this is coming from. I am Puerto Rican. I understand my culture. We have been a colony for all of our history. As such, people are usually not likely to complain or stir trouble. As a result, shoddy practices like the ones described above occur daily, even in open defiance of established law. I would like Home Depot to understand that I just invested almost $800 of my family’s hard-earned money in their company and yet not only received shoddy service which caused great inconvenience to me and my relatives, but I also had to witness an episode of unacceptable on the job discrimination. Plus, I was expected to spend an additional $158 for this!
I demand to receive from Home Depot the satisfaction and the assurance that the level of service and employee protections in that store will sharply increase as soon as possible, even if this implies changing subcontractors for others who meet acceptable standards of service. I have been a loyal customer of your chain both in the US and in the Island and I sure will take my business (and that of everyone I know) elsewhere should I not receive it nor hear from you.
We puchased a Maytag Dishwasher Serial 41962555N Model MD8H964AWB in July of 2008 from Home Depot. In Oct of 2009 the Control Panel shorted out and had to be replaced. Since we had purchased the extened warranty it was covered BUT we paid $129 labor. NOW in May 2011, the control panel is shot AGAIN! Now we have to replace this piece of crap vs paying extra dollars to repair. We purchased based on the Maytag name. I will NEVER purchase one of Home Depot’s products again and will tell everyone I know not to do so.
I just visited this home depot location at Cerritos California. They had some sliding closet doors on sale. The one that I wanted was just on top of the display unit, so I requested for help to bring it down. A guy sitting just 10 feet away was talking on the phone. After his phone call was terminated, I requested for assistance and he said he’ll go and get it. After about another 10 minutes wait with no help I walked around for someone else till I found help bringing the unit labeled J046. I took it to the cashier to pay for it but the cashier couldn’t get the price from the sticker.
Another wait for someone to provide a price check. After a while, the cashier said I couldn’t buy because it was probably a recall item. I said that recalled items are not placed on the shelf with discount price. I was thinking that someone else was going to buy it and they just were giving up excuses. Roxane the store manager was nowhere to be found.
The Home Depot uses unethical sales practices. Throughout the ‘black friday’ sales event, there were no appliance packages available. Nor on Monday. Tuesday, every item was available at the higher prices. I was a dedicated Home Depot shopper until now.
Home Depot at Home Services installed a roof on my house 6 years ago. I bought the top-of-the-line Timberline Ultra lifetime shingles. They made a mistake and installed a thinner lower quality shingle (the Timerline 30 year shingle). My insurance company recently caught the error after the roof was totaled in a hail storm. After a month of calling I have been unable to get Home Depot to come and look at the roof and the GAF (shingle manufacturer) inspector will not come look at it either. GAF issues the warranty for Timberline shingles installed by Home Depot, guaranteeing proper installation and protection against material defects, etc. So far, GAF has said that putting the wrong shingles on my house does not qualify as “misapplication”.
My family and I have always shopped the Easley location and have spent a tremendous amount of money..Over 30,000 dollars ten years ago when we built our home.Hopefully this will not fall on deaf ears Hopefully someone in Atlanta cares about losing a customer.Purchased a hot water heater on 11/08/18 purchasing thru the pro desk the associate was very helpful went and retrieved the hot water heater for me.while he was taking care of the transaction I explained I would like to apply for a home depot credit card.Again the associate was very helpful.Now the transaction was made I now had my new card and new hot water heater.Then I explain I would like to have it installed.The employee took care of that as well But did not tell me I had to purchase the water heater from the installer .During all of my time at the pro desk I repeatedly ask is this for 24 months NO interest the employee kindly replied yes sir.I replied that's great I have my eye on a John Deere mower outside. Imagine my surprise when I received my home depot card with a 17.99% apr. After talking to someone at the bank that could care less regarding my concerns.I cancelled my home depot card.I was so P......I called the store and talked to a very nice lady manager who said she was writing everything down and would have the store manager call me this was on Friday 11/16/18 around 4pm. Today is 11/19/18 Monday and I have yet to hear form anyone at your Easley SC location.......DOES ANYONE CARE!!!!!!!! All I wanted was a 0% apr for at least 18 months and now I will see if Lowe's treats its customers any better. Who ever reads this and finds someone who cares have them call me 864-380-6942
I spend more than $150 g a year in your stores trying to save time I have 1 of my helpers return items we did not need I got store credit just fine
The only problem is that I cant spend the store credit what is up with this shit so I have to pay my help to go back and spend it. I think I will do this and at the same time I will walk around the store and push stuff off the shelves and brake it to make up with my extra cost I will have to do double so it hurts you more thank you
I recently purchased a dishwasher from the store located at 157 Hilcrest PKWY Chesapeake, VA. 23322. The sales person was great; however, delivery was horrendous. The first attempt to deliver my new dishwasher failed because of issues with the delivery truck. I had to take 3 hours off from my place of work to wait on a delivery that never happened. No one reached out to me to reschedule. Instead, the delivery company took it upon themselves to reschedule to another day without my consent or checking to make sure that day would be good for me. I only found out about the new delivery date after I called the store to complain about my delivery service. Because I already wasted 3 hours of time from my work and no one can give me a definitive time slot when they can deliver, I have no other choice but to cancel my purchase and hopefully get a full refund. Your store really needs to find a better delivery service. Because of this horrible experience with your delivery service, Home Depot would be the last store I would ever consider buying an appliance from, nor would I recommend your store. So off to Lowe’s I go.
Incorrect parts were 'manufactured' for the thirty two inch storm door specifically made (manufactured) for my home.
I ordered through the Home Depot Store located on Niagara Falls Blvd, Amherst, New York. I prepaid just under twelve hundred dollars for two thirty six inch doors and one thirty two inch door, the cost included installation.
The installation was subcontracted to 'rfinstallations'. Contact - 'M. Barrientes @ rfinstallations.com' ! Doors were installed by Robert Simmons representing 'rfinstallations'.
The vertical side parts for the thirty two inch door were 'manufactured' (each) one inch short. It therefore leaves a small opening at the bottom of the door, on each side, through which the weather (snow) can be 'blown in'.
It was a month before the doors were (recently) installed. It begs the question 'will I have to wait another month before the incorrect parts are removed and the correct parts installed ?'
I have yet to hear from anyone associated with Home Depot regarding the 'situation' being corrected in a timely manner.
Michael G. Mulawka , Nov 16, 2018 at 5:40 PM
I recently order laminate flooring and installation. First Home Depot ordered the wrong product and if I hadn't checked would have been delivered. Re-ordering took another 15 days before it was delivered to me. Once delivered, I had to call them to find out who was installing the flooring and how soon they could get it done. I stressed I had several very heavy pieces of furniture and needed more than one man. Home Depot assured me there would be more than one person as I paid extra for moving the furniture. The day the installer arrived it was one person who assured me he had done this type of work for 10 years and moving the furniture would be no problem. The whole point was that I did not want my furniture pushed across the new flooring. I must have irritated the man because after he had my floor half pulled up he did a moisture reading and said he couldn't install the flooring because my slab was too moist. It was dry as a bone. Then he proceeded to take up the rest of the flooring however, broke off the old flooring right in front of the two heaviest cabinets and TV Stand, chipping the bottom of the TV stand. He was hard to understand and said Home Depot would come out to inspect. I called for a second opinion from a professional flooring company who said Home Depot is known for this and my slab was fine. I hired them to install my product and got a refund for the installation from Home Depot. But I then get a call from Home Depot for a re-measure. When I ask what for they said it was for tile. I never ask for tile, never wanted tile and they just assumed because I was a single woman that they could charge me more for a re-measure and more expensive product. I received two more calls from Home Depot about me cancelling the re-measure. Unbelievable! I would not recommend Home Depot for any kind of installation. Their product is fine but I wouldn't have them install anything ever again. This whole experience has left a bad taste in my mouth.
I am a Vietnam veteran and have a complaint about the Home depot store policy, which now prevents me from getting the 10 % discount on my purchases. The store personnel tell me it is because my Veterans Hospital I D card does not indicate that I have a service connected injury and therefore do not qualify for the discount. As I said above, I served in Vietnam and was exposed to Agent Orange, a follage killer. as was used extensively to better expose the Vietcong troops . I now have many health issues due to exposure to that agent orange, which the Va hospital is constantly treating me for, and I generally feel bad and have to take many meds on a full time basis ,because of my expose to that product. However, I was lucky enough to get home with all my body parts in tact, but over time many health issues have developed, although the Veterans Administration does not recognize them as service connected injuries. I think this is very unfair and I now will no longer be able to shop at the HD store here in Sevierville Tn. That also means I will now be shopping with my local Lowes store for all my building and project supply needs, as they give all veterans and military personnel the 10% discount. I feel Home depot should review that policy, and consider treating all Military personnel the same as Lowes does. I hope your stores will consider this issue and make the change back to the way it used to be at the HD stores. Thank you for your consideration in this matter. SSGT Clyde sims US Army retired. Sevierville, Tn. 865-908-0470
On October 12, 2018, I bought an entire suite of appliances for my kitchen including delivery and installation with a scheduled delivery date of 11/10/2018 (order # H4617-163697). The night before delivery I was notified that the certified installer for the gas range was not available and I had to reschedule. I rescheduled for delivery on 11/13/2018. I was not called the night before so I decided to call Home Depot the morning of the installation (11/13/2018) to inquire on the status. I was told that installation was still occurring as scheduled and that it would be between the hours of 0700-1100. No one showed up.. When I called at 11:20 to inquire about the installation I was told that there were no notes indicating that the install was to occur on 11/13/2018. Now I have rescheduled a second time for delivery on 11/15/2018. It is very frustrating to spend a lot of money on appliances, take time out of the day waiting for someone to show up and then have no one show up. Because this is swapping out all appliances, arrangements have to be made to empty all appliances and make arrangements for frozen foods etc.. If Home Depot was serious about customer satisfaction they would reciprocate by providing inconvenienced patrons with some type of compensation.
P.S. I would like to comment that all of the individuals that I spoke with regarding this issue were very cordial and sympathetic.
Steven G. Hyde
5310 Jesmond St.
Alexandria VA 22315
I went to the home depot store in East Hanover NJ asked an for some help about plumbing supplies and wasn't really helped much other than what aisle they were in. I went to that aisle and didn't know what I was looking. I became frustrated and left. I went to customer service to speak to a manger. Bob arrived, I explAined the situation to him. We went back to that section and he called for the specialist and the same guy arrived Nick arrived that basically blew me off. I didn't want his help , left and took my business elsewhere. I called and spoke to an assistant manager Sam twice sent several emails, with no response. I don't know if this is the way home depot handles their complaints, but in my line of work as a public servant, I most certainly didn't not. A disgusted patron
I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I know how to install stove, if it had been someone who didnt they would just been screwed.
I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I new how to install stove, if it had been someone who didnt they would just been screwed.
I went to Home Depot to order doors for new construction to find out that they only had 5of the 8 that was needed. The gentleman working took my name and number to call me and never did. tried to contact store the next day only to get the run around to every department finally ending up where I should been an hour later. Went to the store to find out that the stores in my area do not work together. After I was told by the gentleman the night before if you spent over $700.00 there was no charge. I spent well over that. I am now being charged a delivery fee. If I knew that I would have saved me the money and put it in the open truck that I had at no charge. My experience should have not been so frustrating to order doors and trim.
Approx one month ago I purchased 6500.00 of deck railing from the H Depot location in Placerville Ca. I went to the resister to pay at which point I told the clerk I was a veteran and asked if I would get the 10% veteran discount. He said yes at which point I informed him I also had 1800.00 in H Depot gift cards I would like applied to the purchase. He called him supervisor to assist with entering the gift cards properly at which point she asked to see my veteran ID. I showed my discharge paper(DD214) which she did not believe was proper ID so the 10% discount would not be given. I asked for the store manager who asked if I was military retired. I told him I served 4 years (73-77) and was honorably discharged. He referred to a Home Depot military retired printed guideline and said unless retired I could only avail myself of the discount on certain holidays. I believe they were the 4th of July, veterans day, etc. I paid in full at that point. All the HD staff were polite, professional and apologetic.
I owned a small business for 37 years in Sacramento (Burketts Office Supply) and one thing I learned fairly early on was not to allow something we were attempting to do to enhance the customer experience to end up a negative in the clients eyes. I think you may want to consider taking a look at your guidelines regarding military discount and simplifying them to where it does not end up confusing for wither your staff or the client.
You can reach me at 916-607-8520 if you would like to discuss further.
I recently placed an or for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I new how to install stove, if it had been someone who didnt they would just been screwed.
Never have Home depot do installs in your home! They are the most unorganised company I have ever worked with! They make you pay upfront for everything, then they wont call you and you have to constantly contact them to get answers. I bought over 10k of services from them in the last two months and it has been a roller coaster. When having my counter top installed, they told me they would have a plumber hook up my sink and tap at the end and when I came home from work to no sink to use, they told me they could send a plumber in 2 days for $300 lol. Not to mention the mud left on my couch and the glue all over my cupboards I had to scrape off. Then when I paid for my back splash install and didn't hear from anyone for quite some time, I had to contact them many many times and they kept telling me to wait for the installer to call and make the appointment. Eventually with my help, they realised they messed up the entire order, made me come in again and pay an additional $500 that they missed and then I had to wait forever to hear from someone again. When I went to pick up the install order, they thought my order said 30, instead of 38 and were missing tile. I told them I was not coming back here again and to drop it off at my house when its ready, for the install was in 2 days. As I walked out of the store with my items, I was stopped and asked for a receipt which was not provided to me. They would not let me go because they thought I was stealing and made me wait 10 minutes while they contacted the front desk to make sure I paid. VERY EMBARRASSING AND UNPROFESSIONAL! AND THEN! the day of the install, which I just knew was going to happen, the installer tells me that they gave me the wrong plastic holder and not enough grout. So I spent 30 min on the phone arguing with them to deliver these items ASAP because I had to go to work. Of course, I was late for work. NEVER AGAIN! And you think they would compensate you with all the money your spending and all the time your wasting helping them with their job and driving back and forth. NOPE! Their staff needs better training.
I am very upset about the comments made to me in my home by an employee who came out for a carpet estimate. His first comment to me, as I stood out of his way and against a wall was "Are you a fixture?" Taken aback by this strange comment, I left the room. When I returned, I stood out of his way and again he made a weird remark. This time he looked at me, laughed and turned away. I asked if there was a problem with the stairs and he said "No. I look at you in the corner and I think - Is she shunned?" I have no words to express, politely, how upset I am. The only thought I have is that he would never have said this to a male client. Considering the times we are now in, I am shocked that this company has employees that are not fully respectful of women. I certainly will not be billed for his services nor will I ask for any in home services. My address is 1236 East Whitlock Ave. Salt Lake City, Utah 84106. This event occurred today - 11/06/18.
I am a veteran and was just refused the veteran's discount at your Marple, PA store. In the past, I would just show my PA driver's license with it's veteran's designation. This time I was told that is no longer effective. So I left my intended purchases at the counter and drove over to your competitor, Lowes. They had no problem giving me the veteran's discount when I showed my PA driver's license.
If this is a policy of Home Depot, it is insulting, especially right before Veterans' Day.
What is your policy regarding PA driver's license with a veteran's designation? That is, does this entitle the bearer to a veteran's discount?
I purchased a washer dryer from Home Depot and added a 5 year insurance policy on both. I never used the policy in the 5 years. I received a renewal purchase plan for my dryer, but not my washer from Asurion. I called to add my washer and was told I would be mailed a policy. I never received it. I called again and was told by Pete ID 2125 it was too late to add washer or dryer because my offer had now expired! I called Asurion Corporate office and was assisted by Susan, ID 1410901. She contacted Asurion and stated I would be receiving a call from Asurion and that my plan for BOTH washer and dryer would be extended until Nov 2019. I did not receive that call. I called Asurion again and was told by Tahishia that a senior manger has since decided denied my coverage. Once again I called Corporate and spoke to Chase ID 500452. He would not allow me to speak to Susan. Chase told me that I should try and call Asurion back myself. After much insistence, he made the call. He would/could not answer why Susan was told I could purchase the policy and now they are reneging the offer... Chase basically could care less.
I would not purchase another appliance from Home Depot after this mess! If you will not warranty your products, to me, that tells me a lot about the quality that you sell.
Very disappointed customer.....
M. Micciche November 5, 2018
To whom it may concern at Home Depot,
I can’t tell you how pissed PISSED OFF I am with Home Depot!!! I’ve been shopping for a trailer and couldn’t make the purchase by October 31 because there were important details needed to be ironed out with the thing I was going to put on the trailer. I worked things out with the object I was going to trailer and pretty much new which trailer I was looking at before that, the end of October, but it was November 2 now and the interest free coupon had expired by two days.
The picture is this: I had already picked out your trailer, worked out the 18-month interest free and formed it into my budget. Problems with the object I was going to trailer were nearly finished, but it took another day or two. So I found this other offer Home Depot sent me for 10% off OR 3 interest free options however the cost brackets were much different, higher is what was different. I had to spent much more to get 18 months interest free. So back to grinding out a new budget to see if I could do this new wrinkle. I am pushing it but decided to get the trailer. After spending a lot of time trying to find which stores near me actually had the trailer, I found that Penfield did have one (1).
Off I go only to see it was very weathered, wood floor planks checking and splitting, and rusted metal over quite a bit of it.
More time spent now trying to find another store who has the trailer, Victor has three (3). Now traveling from Penfield to Victor. After looking at them and deciding on one I went inside to purchase the unit. I asked at the Customer Service desk, there were three women in attendance, just how the interest free program worked, and we exchanged examples, and all agreed: the Total purchase price divided by 18 months and that is how I figured for my budget. So, I was good so far. One of the attendants started the purchase process, taking my name and phone number and finally asking for the coupon at which point I repeated I’m doing the 18-month interest free. I was handed a bunch of paper work and was told to go to the DMV to get this trailer registered.
Off I went to Henrietta from Victor to have a 1.5 hour wait to get called. While waiting I pulled out the paper work to make sure everything is in order and I noticed the amounts on the receipt weren’t adding up. And then I saw why, she took the 10% off option NOT the 18-month interest free option!!!!
Now you see why I’m pissed. I went back to the store to complete the transaction and I didn’t see the lady who wrote me up and unfortunately only one of the same women was there. I started to explain what happened and reminded her that she was there when were all discussing the 18-month interest free financing. She started to check the trash bins for the coupon, she couldn’t find it and I showed her the picture I took of the coupon earlier. She said she couldn’t use it and began calling someone from the finance company. When she was done she told me the 18-month interest free would take two billing cycles to come about. Which means I’m going to be billed and charged interest on this purchase for at least two bills!! I asked her to just refund the purchase and then redo the purchase. She said she needed the coupon. The cell phone picture of the coupon clearly shows the code numbers beneath the bar code. So, I’m going to refrain, avoid, stop ever using this Home Depot card for sure and maybe shop elsewhere for big ticket items. I could have gone to a local trailer store and made this purchase; the outcome would have been the same! I pay interest right away for the trailer through their financing. Where is the incentive to shopping Home Depot?
I am completely dissatisfied with the service provided at the Home Depot in Glastonbury, CT. On Tuesday, October 23, 2018 I purchased a washing machine at this particular store. A delivery date was set for Wednesday, October 31, 2018. A day before on October 30th, I received a text message stating the my order would be delivered between 3:30 p.m. - 7:30 p.m.. 7:30 p.m. came and went and no one showed up. When I check the link to track your delivery it stated that my merchandise was on the truck ready to be delivered. It said that pretty much all day since 3:30 p.m. When I called the delivery support #, they stated they did not have a delivery scheduled for me and that I would have to speak to Home Depot directly as they are the ones that schedule the delivery. I called Home Depot Glastonbury at approximately 7:45 p.m. on 10/31 and the representative I spoke to stated that his system showed a delivery for 10/31 but not time was assigned to it. He indicated it was too late in the night to call anyone and that he would have his team look into it first thing in the morning on 11/1. On Thursday, 11/1, at 10:00 a.m., I once again had to call your Glastonbury store to find out a status as no one bothered to call me. In the span of 20 minutes I was bounced around and spoke to 5 difference representatives at your store. I asked for a Store Manager as I was tired of explaining myself to every single one of your representatives who could not do anything but transfer me to another employee who could not figure out what to do. I finally spoke to Daran B. Assistant Store Manager who stated he would need to contact the deliver people as Home Depot has no control over it. While I understand that Home Depot does not personally do the delivery themselves, you contract out with the delivery people therefore making your company responsible for the merchandise that I purchased over a week ago. In addition, I am completely irritated by the lack of customer service both on the night of 10/31 and even more so for the multiple people I had to speak to on the morning of 11/1. I refuse to wait for another week for an order I placed a week ago. I currently hold a Home Depot credit card which I will be paying off and closing as I am tired of dealing with your store. I have had prior negative experiences at Home Depot, but minor in comparison to this particular situation.
No communication . extremely poor service . just horrible service from the top down. Had a project I HAD to get done today but now its so messed up between me and contractors because of extremely poor or non exisant service from your company. And I thought you have changed. Will Never do business with Home Depot again
Husband and I searched for an exterior door for weeks. Finally after an 1 1/2 hours with a rep in the door dept. we choose to order our $3000 door, It was supposed to be a wine color and we were told that was final price. Low and behold door came in about 3 weeks later they call and say it came in but it is white and do I still want it. I was irate because it had been like 4 weeks total and I specifically wanted a wine color. So I spoke with a very pleasant associate named Diane that handles complaints ( god bless her) and she asked what she could do to make us happy. I stated that I wanted to speak to a manager and wanted it marked way down due to the inconvenience as our door split at bottom on our existing door and we were in desperate need of a door. Needless to say she walked to the manager which I did not get their name ( sorry) but this is all in the Fredericksburg Va store and he stated that he would give me $200 off and I could paint it myself so they don't need to send it back. I told him to forget it that was an insult as I am the consumer and a Billion dollar retailer should make it right as we spend thousands of dollars in that store every year. I knew it had to be put on floor marked way down as it was a special order and was a mistake. Needless to say Miss Diane took amazing care of us ordered the correct door and we had to pay $600 more because we wanted it wine color which we were told with first rate that was with it being painted. So after being very disappointed we left store waiting on new door o come in. Few weeks later Diane called us the door was in and we went in to look to make sure right color etc. and it was all crated up. Needless to say she let them know we had accepted the new door to go ahead and schedule an install. We received a call to do that and they could not get it done for 3 weeks. I felt that was ridiculous but truly there was nothing I could do about it as we had already paid cash for all this and wasted about 8 weeks by now. So a week before door comes in I start to get excited as I am anxious to see what new door is going to look like in a week. Well, the day has come and it is install day between 1-4 well we receive a call from wonderful rep Diane and I could tell by the tone in her voice she didn't sound chipper as always. So here we go again she starts to explain to me that they didn't send the brick molding to go with it or it wasn't the right size. By then I handed the phone to my spouse and she explained it to him and apologized as I am sure she was embarrassed at this point. But all jokes aside when the installer sets an appointment up 3 weeks before install date would it not be more reasonable for them to check the merchandise when it comes in to make sure that they have everything instead of waiting until the day of. I am really totally disgusted at this time and I will share with friends and family the experience I went through to get a door in the first place. I never complain but when it gets to a point where I need my voice heard I am not afraid to speak up as I truly feel sorry for people that go thru this day in and day out. I was never compensated, called by management to apologize for all my grief etc. Running a huge corporation like this with the economy the way it is runs businesses in the ground. So once and when I ever get this door and get it installed that will be my last visit as well as my family and spouses family. Kudos to Diane for dealing with this fiasco but as far as I am concerned the management sucks and I truly mean that. Its sad that when she asked for a mark down , she comes back to us with the " he will take $200 off " its pretty piss poor that he didn't walk down the isle apologize , or do anything to make it right. Pretty damn sad for the Fredericksburg store. I am sure this wont get to who it needs to but I certainly wanted to voice my opinion
Order # W932398406. Hampton Bay White Open 5-shelf bookcase. Store SKU #1001703645. Part “L” missing!
Last Wednesday we ordered a bookcase online with 2day delivery. It came right on time. Good impression for Home Depot, right? Box was neat, no dings, no damage. My husband and I are both senior citizens and both disabled. Everything was going well. We needed it that day. We had 2 of our sons over Saturday morning to assemble this for us. They both had busy schedules, but took their time. They had it nearly put together when they discovered that one of two identical pieces was missing. If they had noticed it before they started they would not have put it together. The one piece was not marked but they figured it would work out. Turns out there should have been two. It is the trim on the bottom side front of the bookcase. We called immediately and the representative said she would notify the warehouse to get us another piece. Of course, they weren’t open and she said she would call back Monday, which is today. I just got off the phone and I am so disappointed in Home Depot. I trusted that I would get what I paid for, but that trust is misplaced. The warehouse has no replacement parts and these are not carried in the stores.
So, we can bring this back and they will send us another!?! Not an acceptable resolution!!! Who is going to put it together?! It took about 2 hours to assemble. Not at all acceptable. We have no way to transport it! No interest in asking anyone to spend another 2 hours on it. Why would we believe all the parts are in the next box? Either open a box and find the part & ship it to us or send us another box and we will open it and find it and they can take the rest back or just send us another bookcase. They sent us a $25 e-gift card and when I asked where I can buy this replacement part for $25...no where!
I am furious. Our sons are shocked & furious!. The first thing everybody notices is the missing part. Now I must call everyone and tell them I was wrong when I told them Home Depot was taking care of it! I will spend the gift card, but it’s the last time I will spend anything at Home Depot...we have bought the last Home Depot gift cards for our sons’ birthdays & Christmas gifts. If your reputation means so little to you I don’t need to deal or cause anyone else to deal with Home Depot again.
PS. I was checking your site today for wainscoting we are getting ready to have installed in our foyer. Never mind!!!
!. Your policy returns is 90 days on some items. I purchased a white stove on line and due to some errors by the online orders and a store I was not able to get the delivery when I was going to be in Byron Ga- I live in Tampa Fl --350 miles away. It was installed 09/17/18 in a vacant house being prepared or sale on the market and never used.
2. Due to concerns from a realtor, as well as a lady - I had to change the white stove to a stainless steel type, since microwave and dishwasher (which I purchased on line from Home Depot) were stainless steel, for a better possibility of the property being sold.
3. When I tried to exchange the stove on 10/17/18 I was informed that it could not be returned because it was more than 48 hrs-- I ended up purchasing a stove more expensive than what I wanted. The 2 that were on the floor were not in stock and was informed they could not sell them.
4. A free delivery sign in the appliance section on items over $300.00 was posted but was not honored, because, it was a local delivery and not a special order. There is no restriction on the sign that indicates that, so I was charged a delivery charge. Maybe you need to change the wording of the sign.
5. Wanting to talk someone at the Home Depot home office kept referring me to major appliances. I would like to talk to someone about this my home ph is 813-972-1024--land line -no texts only a voice recorder. I use a flip phone when travelling and when dealing with businesses in the travel. When you call me, if the machine answers, please leave me a message with a phone no, extension number and person to contact.
ordered a shower door 10/9/18 said between 10/16-10-19 delivery to store no product updates . finally on 10/19 told probably at store but not unloaded yet.
We need your assistance in the following matter. This issue is in reference to order No. H0932-63610. The appliance was delivered with a damaged and missing part on the right side. This information was given to us by the GE Technician no.109 140157. He came to our home on 10/15/2018.
The appliance tilts to the right side. We called home depot three times and we are still awaiting an answer if we are going to receive a replacement. We are concerned that the situation will get worse.
Please respond to us.
My husband and I ordered a custom door early July, The door arrived to the store early Aug. We scheduled the door for installation mid-Sept. The day of the install the store called and said there was an issue with how the door was ordered and that they would need to send someone back out early the next week to measure and look at the space again.
After a few back and forths my husband went to the store - looked at the door to understand what it was going to look like installed. All agreed we are good to go and we still have no date for installation. Today's date is 10/16.
My ask is for a date to install the door. Thank you!
Then I find out its 100.00 cheaper as of Oct 1 I am not A happry person the way this is going.What can we do about this problem. If it does not come by Oct 22. can I cancel my order and pick it up at the store. From firstname.lastname@example.org. Thank you Alan Isler
Bought new roof with 50 year warranty in 2006. Roof leaked on 10/09/18. Called local depot early am 10/10. Was told I would hear in 24-48 hours. Called 10/12 and was told by MOD that work order had been filed, but no other information was available. Got number for Scotty Lee who called me back with number for Ray. Called Ray, left message. Got call from Ray that night saying crew would be at my house at 9am 10/13. Called and left messages for both Ray and Scotty Lee at 10:30 am wondering where crew was. Ray called back at 11:15 saying crew would be here at noon. Crew arrived around 1:15 and addressed issue. Spoke with Ray, thanked him, and encouraged better follow-up and communication in future.
Rained hard on 10/11.Noticed small leak in same area. Called and left messages for both Scotty Lee and Ray at 3:00pm. Heard nothing.
Called Ray at 9:00am 10/12. He told me he had been in meetings, and was too busy to get back to me. He also said he never heard of asphalt shingles lasting 50 years (irrelevant), and that problem probably wasn't roof ( did not instill me with confidence, as he has never seen the roof, and I heard the cursory report the crew had given him earlier). I was a bit frustrated, and asked Ray to get someone here as soon as possible. Ray called me back between noon and one pm on 10/12, saying the roofer would call me in an hour.
It is now 11:20am on 10/14 and I have heard nothing from anyone. Called Ray, but his mailbox is full.
This roof cost $17,000 dollars, and I went with Home Depot largely because I trusted the stability of the corporation- that you would be there, standing behind your warranty, should problems arise ten or more years down the road.
I feel compelled to bring what I feel is a lack of attention to detail, and failure to communicate and follow-up which results in poor customer service in the Chicopee,Mass store.
I have 30 years experience as a vendor for pressure-treated lumber for Home Depot stores in Massachusetts, Connecticut,Maine, and New York, and am familiar with how tight a ship you run, so felt you would want to know about this situation. Thank you.
Ordered a fridge. $2000.00 Never got call for delivery time. Called the store. No record of my order. Spent an hour back and forth next day with store, each time was told "we'll call right back" Never happened. I had to call three times. Each time they said they would call the number I was calling from. One sales person called my cell even though I was told by the previous person they would call land line I was calling from. Turns out order was never placed and they wanted me to come back in to do whole process over. They blamed a "computer glitch" (really?) least they could have done was own their mistake. Guess what? I did not go back and went to Lowes and saved $500 in the process.
Guess it worked out for me.
Ask for a quote to install a 30 gallon shirt electric water heater. Received a response within the hour from a Lee Heating & Cooling in Fort Walton Beach for $2500 discounted price. The quote was way too high, so I called two other plumbing companies in the area and got quotes for $1000 for the same water heater. Please see the attached quote from Lee.
Just to let you know of this problem that is causing you to lose business as I deal with Home Depot often.
Oct. 8, 2018. Dear Sirs,I am a Vietnam Vet. Today at Home Depot of Tacoma, WA on Military Rd & Pacific.
At check out a “Very Rude female” DENIED accepting my Military Veteran ID card . She was NOT Consumer Friendly
At all.....She implied my ID was FAKE...I insist she be reprimanded for how I was treated....I have been a LOYAL
Customer my entire Adult life and I am 72...Before leaving I spoke to another Employee at Customer Service desk and She told me that MY CARD SHOULD HAVE BEEN ACCEPTED. Evidently the Staff is not Up to Date ???
The words she said, and HOW she said them were “Humiliating”. I became so upset, that my wife had to drive us home...
In the past, your Staff has always been very professional....
Please do something about this matter.
Mr. Robert Byrn / 21105 47th Ave. East, Spanaway, WA 98387 / Tel (253) 375-7661
RE: Job # 1808073094
On August 7, 2018 I contracted with Home Depot for a roof replacement. Today is 9/22/2018. I was told by the sales person that I wound hear from someone to schedule an installation within 2 to 4 weeks. The job is at step 5 and has been for several weeks. I have called the team leaders # at least 3 times and emailed one time. This is my second email concerning this matter. My next complaint is the fact that I financed the project with Home Depot. As of now, per the Loan Agreement I am making payments for a service that I don't have. At this point I don't even have the option to cancel the project.
Thank you for any help you can provide to get this job completed,
went to purchase new water filter, they refused to give me my military discount. Gave them my VA medical card because I did not have my original ID card.
They refused me, since I have my DD-214 discharge paper and my VA medical card how do use refuse as not being a vet. Not much respect local vets.
When I go to Lowes they recognize my DD214 and they give my discount. What is Lowes doing that you can not.
This was done at the Home Depot store at your Summerville SC, address 190 marymeade dr.
I purchased the Worx 110 mph 600 CFM Turbine electric leaf blower in November 2017. About 1 week ago I was blowing leaves, pine needles and dirt off my deck and the unit slowly lost power and then completely quit. That was followed by the ever present smell of a burnt motor. So, on 9/19/18 I returned to the Home Depot in Biddeford, Maine where I purchased the blower just 10 months ago. I had already ordered a new one on line as the store had none on hand. I went to the store with the blower to return it and have the money refunded to my credit card I made the purchase with. Much to my surprise I was told that because it was past 30 days they could not refund the money to my card. I was told I would have to contact the manufacturer to see what they would do. I was not pleased and cannot believe that Home Depot wouldn't and supposedly couldn't refund my money for an item only 10 months old. Definitely not the best customer service. Also, I know this to be an outright lie as I worked for Lowe's for five years and numerous times I had to approve refunds of purchases past 30 days as I was the sales manager for my store. Lowe's always puts the customer first and refunds or provides the customer with a new product. Also, Lowe's has never suspended or changed anything with the 10% discount given to the military. It has been a constant privilege to those, including myself, who served their country with honor. Home Depot has stopped it in the past and now limits your total to $500 total over a year span. Clearly, Home Depot is missing the boat when it comes to customer service. What happened today was unacceptable, but standard for Home Depot in my experiences. Maybe it is just the store or caliber of employees at the Home Depot in Biddeford, but I doubt it. So, now I am left to deal with the manufacturer instead of the Home Depot backing their products, refunding my money and then dealing with the manufacturer themselves to get retribution for the failed blower. So, as of today I will never purchase another item from Home Depot and I will be sharing this story with anyone who will listen. It is sad and pathetic that Home Depot wouldn't do the right thing by me (the customer) by refunding my money instead of giving me the lame corporate line about 30 days. That is why Lowe's is #1 and Home Depot is a very distant 2nd!!!!!
On or about July 20, 2018, I purchased a GE washer and Dryer as advertised in your newspaper insert via the internet. I was told that the items were on backorder and would be in
August 15th. The Delivery was made but I was not told nor did I have a "safety Kit"., The dryer and washer were unpacked and left in my dining room to await the "kit" a period of 10 additional days. On or about August 25th the servicemen came to install both appliances however, they said the washer was damaged and call for a new washer. At the time of the call, I was told that the washer would be delivered on Thursday, September 6. 2018. On Thursday I called because I did not hear from them only to learn that the washer was "not in." to The manager tried to reschedule the delivery for Saturday, September 8, 2018, but I have commitments. The next available date is Tuesday, September 11, 2018, which I can accommodate but she said: "it was all Booked." Can you imagine? I can't. As it stands right now the delivery date is set for Saturday September 14, 2018. This delivery was and is nothing short of a complete disaster. Can you help me?
100 Old Wharf Road
I got a Homelite 2-Cycle Gas Trimmer for my birthday (July 2017) at the Home Depot, 27th Street location Lincoln, NE. I am very disappointed in the customer service received. First of all, they didn't offer to look at it, try to fix it or give me a replacement. Any new product should last longer than a year, especially when you don't use it all the time. It would not start! I even took it to a small engine repair shop and was told it was of poor quality and they could not fix it. I have not looked at the reviews but I can imagine other people that purchased them had the same problem as myself. The trimmer was on sale for I believe $139 and my brother got it for me as a birthday gift. It was charged to his credit card (Aaron Witherspoon, 301 Penny Lane #6, Ruston, LA 21270). He bought the trimmer, string and gas mixture. I am very disappointed in the service received and the product itself. It make me not want to shop at any Home Depot stores and I certainly will not recommend any Homelite products to anyone I come in contact with that need outdoor lawn equipment.
Purchased a Samsung washer/dryer set in May 2016. I have SIX (6) service calls on this TERRIBLE dryer!!!! Home Depot has been NO help and neither have the extended warranty people!!!!! I am planning on putting on Facebook about the HORRIBLE service and product this is and has been!!!! 12/21/17, 02/07/18, 9/4/18 service calls not counting the 3 prior service calls!!! This is UNACCEPTABLE for any appliance!!!
Be advice I own multiple card with home depot I also shop there very often and spend hundred of dollars My last purchase I bought 5 Gallons of paint to paint my house No one explain to me that if I do not used them I cannot make a return my point I did buy too many so few days later I take back one gallon and they refuse to take it back the associate tell me they change the return policy my opinion I don't think it fair they should verbally explain to the customer the return pol
on or about June 8, 2016 Home Depot delivered purchased merchandise to my home. The truck knocked over my mailbox of which I was told by the onsite manager that hey would get it fixed and for me not to worry. After several days I contacted the local Home depot Store to file an official claim. I was told that they would look into it. again after several days I decided to research the matter.my attempt to contact the Claims adjuster with Sedgwick was unsuccessful and voice mail stated they were out of office until a later date and referred me to another number of which I was unable to reach but left voice message. I sent text msg to the person present when the damage was done and he stated that he has advised his boss at which time a requested he send me his photos of the damaged mailbox to corroborate with mine as I began to distrust the process. I received a text 7/6/2018 from Mr. Muller who advised me that my claim has been approved and a check should arrive in about 2-3 weeks. On 8/7 I began to inquire again and made contact with Keith Taylor - claims rep with Sedgwick, Taylor was very dry and unprofessional, he told me to contact Jennifer with XBO as they would be sending out a check for the claim. I immediately contacted Jenifer who advise me that they had not received a claim # for my case but she would look into it. Jennifer called me about 4 hours later an stated that she was to approve the claim in the amount of $366.00 I told her it was $366.25. she agreed. I asked her how long would this take of which she stated she was unsure. About 6:30 pm that evening I received a call from the owner of the delivery company who stated that they had sent check for $361.00 to the wrong address and that he did not have any contact info on me. this sounded very strange in that I had previously given my info to his employee and that he should have been the first person to call me to resolve the issue. I told his that I would be filing a formal complaint against Home Depot, and Sedwick. and with the BBB
we purchased carpet at the Home Depot in Fergus Falls Minnesota. We have done business there for a number of years. The deal on the carpet was that the installers would remove existing and dispose of it. Also would move all furniture except our piano.. We took care of that. very poor communication between installer and store, first installer arrived , refused to move anything or remove carpet When I called the store they said they would take care of the problem. the installer left, I waited to hear from the store did not and called them back 4 hours later to see what they were going to do about it. Could not get any answers. 1 Week later they sent 2 guys out again , they refused to abide by the contract. Finally someone came they completed the job. Only after they had broken a plate that was on the wall, there are staples sticking up on the steps from the tackstrip the poke our feet. they left there garbage in our driveway. We were treated so poorly through this whole transaction, by staff at the store and insurance agent, and company that installed the carpet. We were reimbursed for a tear in a carpet in another room. which they wanted to super glue together. I will never recommend this store to anyone again now will I ever spend another cent there. So very disappointed in the whole ordeal. Very stressful.
I purchased a stove from home depot back in 9/2015, we paid for the extended warranty so if anything happens we would not have to pay to replace either exspensive parts or a whole new stove. Well on July 14, 2018 while using my oven there was a load pop and a flash of flames and my stove completely shut down. So i called that warranty company for Home Depot, and put in my claim. On July 16th we got a call from the service provider to come out and look at our stove on July 19th they came and informed by husband what was wrong and they would need to order parts, and he would be back the following week to repair it. So they placed the parts order on July 20th, on July 27th we still had not heard anything from the service provider, so I emailed them and asked for a status, At this time they informed me that they were still waiting on the parts to come, and they would try to expedite the order. On Saturday July 28th I called Home Depot Warranty department again and was told yes the part where shipped and received. So on Tuesday July 31st, I called the service provider yet again to see what was going on. They told me they received only one part out of the three they order and they did not have a time frame when the other parts would be in. He thought maybe next Monday or Tuesday and they could possibly get out to fix my stove by the end of next week, depending if the parts where in or not.
I then called the Home Depot Warranty department again, and got a young lady on the phone whom all she kept telling me is she could not find a tracking number for the parts that were missing and all she could tell me is the service provider did get the light bulb they ordered. She must have told me this 8-10 times, at which I asked speak to her supervisor. I was put on hold for about 10 minutes, before Abby got on the phone, and I had to go through my whole story again and when I asked her why no one could tell me when my stove would be fixed she said should understood my 'frustration', but she could not give me a definite time when my parts would be in or when I would have a working oven again. She said she tried calling the service provider and got voicemail and she left a message. When I requested for someone to call me back on Wednesday August 1st with a status she told me that she could say that would happen. At which time I told this whole situation was unacceptable. She was nice enough to tell me that usually the warranty process only take 3-5 business days for parts to come in. THAT HELPED A WHOLE LOT!!! NOT!!!!
After hanging up on her as she as no help I called the regular customer service dept for home depot and told them my complaint and got put through to another person in the resolution department whom then called the warranty department and suddenly they told me my parts would be in by Thursday August 2nd. Which then MIGHT get me an appointment to have my stove fixed sometime next week. Which at this time would be three weeks without and oven!!!!! I can say the warranty and home depot sucks at this point, no one should have to deal with this. They charge you enough for the extra warranty coverage and you have to jump through circus hoops to get anything fixed and then there is no guarantee. My husband and I planned on getting our new washer, dryer and dishwasher through home depot, but not anymore there is a Lowes right down the street. it sucks though as we got a gift card for our anniversary so now have to shop there.!!!!!!
So baking cake for my two sons birthdays will be out and my sisters 25th anniversary cake is probably an no go to!!!!
THANKS SO MUCH FOR NOTHING HOME DEPOT!!!!!
Order H3208--31520 placed June 26, 2018 which apparently became lost in California. I even received a tracking system which didn't work since the items were not shipped for delivery on July 22, 2018. I called on Thursday with the complaint "where did you lose my order?" I was told that it had never been shipped from California, was found there, and would arrive on August 9? I am sure that was another "maybe?"
I have never had a complaint with Home Depot in all my business with them nor has my son, Dennis Schmidt who is a home contractor in Wyoming. He had now had to change his vacation for the 2nd time to come and install my cubboards.
This is certainly creating a problem all the way around and a real problem for me to have NO KITCHEN for almost 3 months when I planned this all so carefully.
I certainly will not be recommending your company to any one in the future with the screwups that have occurred this time.
case no.11902645 I have had the runaround from many people from HomeDepo please feel free to call me. I cannot do this in less tha100 words. but, you are going to make me a Menards customer
I recently completed a customer service notice to you on your store in Orange, TX. In it I complimented 3 of your staff. Mr. Larry Bradley, Ms. Theresa Griffin and Ms. Anita Smith (now at the Hillcroft store in Houston. I have shopped in nearly 2 dozen HD stores in CA, AR, MI, NJ, LA, OK, TX, and enjoyed the service etc. The best of these stores is the Orange, TX store - best by far.
After taking the time to file the compliments I learned that no feed back has been provided, but if my comments had been negative I would guess that feed back would have been immediatel
Let's try to be leaders instead of managers, and treat our people with respect and at least acknowledge customer Kudos.
I purchased a framing nailer about 6 weeks ago. I paid cash and no longer have the sales slip. It stopped working and I tried to return it for a new one. I was told that they would not do that but if I paid a fee it would be repaired for me. I deal also with Lowe's and NEVER had this problem with defective goods when dealing with them. I have had other problems with your store in the past but will not go into it at this time. You may rest assured that I will no longer make ANY purchases from your business. The service and quality is just not there.
603 Old Carrollton Rd
Roopville, Ga 30170
Went to the store in Casselberry Florida on 1792 in Publix plaza to buy a lawn mower weed eater and eddger, a cash sale. My husband is a veteren and asked for the veterens discount. We are normally a Home Depot customer and have used to discout previously. The cashier told him he was not eligible because his VA identification did not indicate service related. She was rude and condasending. We told her we shopped there often and had never had this response before. My husband asked for the manager. Another staff member called for the manager. The manager came to speak with us. He did not seem to understand what the problem was. He asked the cashier what to do. She said we were not entitled to the discount. This was the same cashier who started the discussion. She said smugly "I already told him no" as if to say I told you so. We told the manager you have just lost a cash sale of At least six hundred dollars we will go to Lowe's they honor veterens. I will be passing this experience on to our veterens friends at church and let them know how Home Depot does not honor their service. This cashier was very rude and seemed to be proud of her attitude. We will not be shopping at Home again. Thank you. Bonnie Mallo 3307 S. Park Ave. Sanford, Florida 32773. 407-496-5717 cell phone.
After the reported news of firing one of your African American employee in Albany ,I am boycotting your company stores until he is reinstated ,with an apology.To day,on my way to your store in Tucson Arizona,I went straight ti ACE hardware to buy plumbing supplies.I will continue to do so ,until I hear from you,and will communicate my decision on Face Book and with all my friends and family.Shameful ,decision on your part Racism is not acceptable.
I do not like the self service check out why can't you have more cashier like it use to be. If you say it is cost savings then you need to lower your prices. I will be using ACE Hardware and Lowes more.
Ordered a Washer & Dryer. delivered on Thurs. 7/14/18. Installed broke my water valve shut off valve. Left washer & dryer in my garage.
No one returns my calls. No one gives a dam that I cant do laundry. Claim adjuster never returns calls. How long do I have to be without
a washer because of your installer messing up? It's almost one week now. If I get no results I will get a plumber to fix my valve & dispute
the cost on my Home Depot Credit Card bill. This is the worse customer service I ever experienced with any company. I have been
doing business with home depot for years but after this experience I will be purchasing from your competitor.
Having missed the date to put in a fence they showed up 2 weeks later to install everything was marked out and after having to leave for work took my 6 ft level out to check because the next morning I could see one fence pole off well there were 4 they also installed damaged gate frame which is also not even where they come together at top they hit and on bottom there gapped properly that goes the same with my walk thru gate not even close to square what beats all I'm still picking up cigarette butts talked with Dennis Henderson yesterday asked him to let me know if he received all my pictures uts the second day haven't ears from him I'll give him one more day and then I will seek alternative satisfaction
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