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Write for Us Home Depot Complaints Continued... (Page 6)
529+ reviews added so far. Upset? Call Home Depot corporate: 1-800-430-3376
Simply put Home Depot does not stand behind the contractors poor quality work. You are on your own when it comes to finding and hiring a contractor that you can trust. They don't even think they need to reply to the BBB. Just a friendly warning from someone who has learned the hard way about Home Depot.
Hi, I hope I have enough space, because this is a long story. I ordered on line ( dec28,2014) a stove #Model JB250DFWW, for a rental I have, the renters glass top stove had a crack on it, they delivered the 31 of December, Xmas eve, they took the old one, and installed the new one, and after tryng it, there was electrical problem, so they called the Office and told the delivering men to take the new one back to the store and re-install the old one. We had a big argument with the customer support team, so we cancel that stove. got our money back as soon as they could send it, after we complained and complained. Now we went directly to the store #4614 the 4th January to order one in person, (mean while we had to deduct the rent to our renters because we thought it was a danger to cook in the broken glass top stove, so they had to order food ) okay we liked a stove and the sellesman told us that the one next to the one we were looking at , was less expensif and right for a rental, we agreed with him, the stove looked real nice, the add on top of the stove said it was $ 349 , so we deceided to get it, he went and did all the paper work , we paid for it , and told the renter they were going to deliver it the 1/7/15, she was happy. They delivered the stove on that day and installed it. the renter did not know what kind of stove we bought. so after they left, my renter had an emergency call and had to leave for new York, she came back on the 1/16/15 and gave me a call, asking if I knew the stove had only one big burner and 3 small one. I did not think it was right, so I went back to the store next day, and asked a sellperson in that dept. about the order, I showed her the one I ordered and after she checked on the computer, she says, they delivered the wrong one. What happen is that they had the wrong add on top of the stove and the number was wrong, the number was for another one (the one they delivered) we had to call one the manager and he did took care of every thing, so now I have to wait to see if they will deliver the right one model # RB526DHWW- store SO SKU # 1000050834, meanwhile I had to pay for this one, and wont get my money back for the other one till they take it back to the store. This is a real mess and somebody is not doing their job. Since Xmas I am having night mares about stoves... The last person who really knew what was going on , was very smart and knew the problem right away, she printed all the paper work so my rental can see wich stove we bought, her name is Ms. Martha Lambert, she needed the help of her supervisor Mr. Raffael Santana and he was a super first class supervisor he did everything he could to make things right for me. They have to be aknowledge for thei work to help and please a customer. So now I am going to have more night mares till the new stove get delivered the 1/22/15. and then wait till I get my money back. So now Is my question ? why I had to go through all this hard time just to buy a stove from Home Depot.??? Do I have to write to B.B.C. to complain ? are you going to get in touch with me to discuss all this mess ? what is going to happen ? do I have to write to Mr. Craig Menear to let him know whats going on with his Home Depot ? Please let me know...
I purchased a heating and air condition central unit from home depot on 08-15-14. It was installed by delta mechanical o8-19-14. I9 had a problem with the duck work that comes from the heating unit. I called and nobody came out.i went to my local home depot store and talked to the manager. He was very nice and had one of the employes to call delta. Three daylater nobody had come. I called my local home depopt again. They were very nice. They called delta mechanical a gain and i called delta again and talked to a woman. She apoligiced numerus times and i told her idid not want an apoligy . I wanted service. They came out the next day in the afternoon and repaired it in 15 minutes after i waited 9 days . I complained to a woman at delta and she said she would pass my complaint along, no reply. I think n9 day is not aressnable response time. A disfied costmer
A new dryer was purchased for my rental property from Morgan Hill CA, Home Depot. The Dryer kept blowing a fuse in the unit, making it not operable. I paid an Electrician $125 to check my electrical. He assured me that there was no problems with my electrical wiring in the house, I called GE Service Department to have the fuse replaced. There were no fuses in stock throughout the whole state of California. I had to pay $88 to have two new fuses rushed in as replacements. Another fuse blew, as soon as the dryer was turned on. At this point I was so mad and discussed,! This dryer was under a warranty, but no one could fix the problem, or willing to replace it. I contacted Home Depot and demanded a different brand of Dryer. A Maytag was delivered to replace the GE. The Maytag Home Depot refused to pick up the GE dryer from my house. It has now been a month since the Maytag was delivered, of course this dryer is working fantastic! No, problem with it at all! Another month has passed and Home Depot is refusing to come and collect the GE Dryer, and they have informed me they will not give me a refund until the GE dryer is returned. What kind of a company is this anyway! Charge me for two dryers, making me pay for additional costs to trouble shoot the problem, purchase fuses, and not make things right! A company of this size should have there act together! I will never buy another appliance from Home Depot again!!! I recommend everyone to shop somewhere else!!!
I traveled approx 35 rt miles to pick up a replacement unit coming from Nogales Az Home depot via a manager from that store, dropped off at the Irvington store in Tucson, Az. The box was open, so I asked them to check the heater top. It was used and they said just take it home and see if it worked. They refused to return my money so I could get a heater. I am diabetic and spent the night in the cold due to your employees non caring attitude. I am finding this is a big issue with home depot. I have been on hold with the dyna glo company to see if they will do what you refused to do. My next step is to go to ripoffreport.com and file and the social sites. I am disabled and this is just wrong. I am giving you a chance to make it right.
My phone number is 520-551-3282.
Your computer system that talks to your card holders tells the customer one thing and when I called the service dept and talked to a service rep I was told something different and he also give me the impression that he didn;t really care if I shop at Home Depot or not. .As of right now I believe that I will pay off my balance of $130.25 and then make my purchases elsewhere.
Don Wickerham
On Wednesday 3-19-14 we sat down with one of the kitchen specialist to design our kitchen we added installation and counter tops. The total at the time for both with installation and taxes came to 17893 dollars. At that time the sales rep said they would decline such a large purchase and a check would be better. I went back on Friday with a check for the purchase amount he gave us and we all agreed upon. When I sat down with him to pay the bill, he told me it was $19464.00.
When asked why so much he said the underwriter added two pieces of molding. The molding only came to $500. I asked him to go over it again with his underwriter and he told us we are wrong. He said we heard the total wrong and we have to pay this amount. I am very dissatisfied as a customer. I will be reporting home depot to the BBB and will never shop there again! I would please appreciate either and email or phone call back. This purchase was at the Copiague Home depot in New York.
On March 22, at 9:30 am I went to our local Home Depot at Cedartown GA. I was shopping for 15 bundles of roof shingles for my new garage that was being constructed. When I entered the building “Yavonne ” was the cashier. I told her that I would be needing some help loading the shingles. She told me she would get someone. After waiting several minutes and still no help I loaded the cart by myself. ( I am 68 years old). I went to the front checkout where “Yavonne” was still there.
She said she couldn’t find anyone, but she would find someone to help me load my truck. After waiting again for several minutes and still no help I started to load my truck with the shingles by myself. When I was almost done a girl came out and told me that she would help me. The shingles weighed more than she did.. During this whole process I did not see any associates at all. With service like this I think that it is time I start doing my shopping at Lowes.
Ordered door November waited through the holidays and excuses that they had numerous issues with the shipping co that damaged my door. Reordered and waited until March to finally get a partially complete door. Wrong door locks made 5 trips to the store, made over 20 phones calls spoke to manager, promised to make good finally after finally got the door installed after two carpenter visits, Home Depot took the joy out of having this door installed 4 months later, they offered a can of paint labor to finish the trim as their compensation. Every time I look at the door reminds me of the hassle I went through what a horrible feeling to pass on to your customer Home Depot . Not even a letter of apology, not even a follow up by the manager shows how much you don’t care how you treat your customers or want them to come back.
On several occasions, in the last 6 months to a year, my sub-contractor and I have purchased smoke alarms which would not connect with each other. After having the wiring inspected by a licensed electrician, he said the smoke alarms are probably faulty. Needless to say after several trips back and forth to Home Depot, trying alarms, the problem was not resolved. My sub-contractor got smoke detectors from another company, and they work fine and are connecting.
The second problem I have had is we pickup an Elegonated toilet cover with a new toilet, sicks and faucets. Again, my subcontractor had to go back to Home Depot to pickup the right toilet seat, as they gave us a regular toilet cover instead of elegonated one. He just recently had to go back to Home Depot again because of a faulty value in the toilet cover. I just recently picked up a faucet (Delta) and found that the spray hose does not work correctly, and my contactor has to back to Home Depot. Needless to say, this is costly and time consuming for him, and inconvenience to me, as I have to keep taking time off from work for him to come back and forth and fix problems or replace defective items that we bought at Home Depot.
I am very disappointed, needless to say, with the products that I have bought at Home Depot, not to mention to inconvenience for my Sub-Contractor who has to go back and forth and change these products and has to spend more money to get a better product and is costing me more money in the long run.
Twice in the last eight months or so, a home depot customer has phyiscialy assuallted an assistant store manager at home depot, not once but twice. The first time it happened (with witnesses) the comment was made “If it happens again, we’ll talk with customer about it”. Well it happened again with the same customer and the same assistant store manager. I expect this to be retified within the next 24 hours or I will obtain legal consul . At no time will someone lay hands on a member of my household and be held accountable and if Home Depot does not step up to this, I will step up to Home Depot and the lack of concern it has for its employees and their safety. My telephone on this matter is 205-753-1695 and I will inform you of the store location
I would like to file a complaint about port huron home depot. I went to home depot and purchased a lg pantry cabinet on 4/21/ 2013. When we got home and opened the box. The doors were ripped off the cabinet. The whole cabinet had cracks on the side and gouges in it.I drove 130 miles round trip to buy this product. I had to make another 130 miles round trip to take it back and they did not have another one. I think i should be reimbursed for my gas mileage. I asked about it and was told they dont do that. Im one very unhappy customer. And i will tell people to stay away from home depot.
Last week, at the Fort Walton Beach, FL store there was great rep named Manela. She helped me order my products over the phone so I can get the military discount and shipped to my house for free. Today at the same store, there is a rep named Cecelia. She just sat in her chair looked it up on the internet and asked if that is it. I said yes. She said go on the internet at home and order it. She doesn’t call in orders. I said this is what the other lady did for me. She said she never did that for the past 4 years. If Home Depot is wondering why they lose money, this is why. POOR CUSTOMER SERVICE.
I bought a shed on 3/11/13 from Home Depot Columbia, S.C. Harbison store. I found out after they received complete payment by me and my USAA credit line account that they outsource to a HIp out of maine, and the installation company is almost 100 miles from me in Aiken, S.C. Home Depot was paid in full and said they were not responsible for the shed? What kind of crazy crap is that? On my statement with USAA Savings Bank credit line they were paid one thousand sixty eight dollars for the shed and it is not in my yard yet! Then I found out they changed the installation date from 4/8 to 4/15 today and they are still not here and I am going on a second payment on the shed that is not in my yard yet. The installer said they are almost 100 miles away in Aiken , S.C. They are supposed to come today but are still not here.
If they are not here by this afternoon I want all of my money back on my credit cards, and the 159.00 tie down fee on my USAA American Express card also, which have all been paid out to Home Depot Harbison, Columbia, S.C. and HIP installers. I would never recommend Home Depot to anyone as it has become a nightmare, see my facebook page also. Bettie Taylor
I have recently purchased a house and planned on getting most of the remodeling done by Home Depot. The first thing started was a $4k purchase for carpet that went smoothly from the Everett, WA Home Depot. Then we found the Snohomish, WA Home Depit close to our house and were going to do the entire house in window blinds $2k worth… This has been the absolute sorriest experience I have ever had. Owen the sales person was great and informative. This past Wed. I received a voice message saying my blinds came in. At 4 pm I called back and spoke with a a person and they asked for my phone number and would call me back in a min… That phone call never came back. Thursday I tried calling back once again to be transferred to several different department before speaking with a lady that said the installers will contact me in 48 hrs. Friday at approx. 3pm would be 48 hrs… Still no phone call… Sat I decided to call back to the Home Depot only to be told that my blinds were still ready for pick up when they should be installed… This time I asked to speak to a manager that couldn’t tell me much except for that they would call the installers and see what they could do with a promise to call me back… This is from the Service Desk at Snohomish, WA Home Depot at 10:45 am… This way you can locate which manager it is bc I didn’t catch his name. This promise doesn’t mean too much bc I had already been promised a call back and never received it. Unless this goes any better next time ill drive further and work with Lowes. I feel like I’m dealing with a bunch of children at the Snohomish location. Customer Service must be on the low end of the priority list and i will be glad to share my experience with anyone looking to have work done if this doesn’t change. Please feel free to call me or have someone from the store call me and apologize to show that someone believes that an honest apology for poor customer service from the people responsible not a corporate place still exists. (850)699-3023
Just returned from the home depot neshaminy where I purchased (3) pressure treated boards. I’m a retired Marine and asked for the military discount. The checkout girl told me to go to self checkout and pay there then come back to the other end of the store where my items were. I get to self checkout and there is no one there to help me, after 5 minutes someone shoued up and pretty much made me feel as if I was annoying them. The only place you had a real person was the original checkout person who couldn”t help me. I have been a loyal customer at that location since the store opened and have spent at least 50 thousand dollars at the neshaminy store. Someone should look into how that store is being operated, I know they lost me as a customer.
In 2011 I bought a zero turn lawn mower as soon as I got it problems return to Home Depot they have to send it off. I was told factory problems when made said they repaired ,first time I used it same prom less return to Home Depot sent it off again said it still had original problems I had 22 hours on machine sent back for vibration choke stuck would not easily start belt would not stay on.
They said it was a factory issue by then I had to buy a new. Lawn mower ,finally I talk to bob in tool rental in turf land mall, Lexington,ky the repair company called me were going to bring it back with same problems.they are suppose to return to my home as was includied in my purchase they will not I returning to a different Home Depot 18 miles away said to take it or not.
i have no one to turn afteri paid over $5,000.00 for it.some one help me as good as a customer I have been.
On April 9, 2013, I visited the above mentioned Home Depot at 7:40 pm with the intention to purchase shrubs and mulch. I have a gift card with a balance of $120.00. As I approached the register in the outside Garden center, the tatttoed cashier violently flung the booth window open. She said, “We’re closing this register right now” (with a lot of attitude). Then she rolled her eyes and said, “I’ll ring you out”- again with attitude. I told her to forget about my purchase and that I wanted to speak to a manager. She then said,
“I didn’t do nothing wrong and I’m in charge out here”. She proceeded to page a manager. A young lady came and apologized for her behavior. Noone is going to want to make any purchases with such a rude cashier handling customers in the Garden center. If you were to view the security camera, you would be able to verify the unacceptable behavior of this rude employee. I was so disgusted that I no longer wish to shop at Home Depot. By the way, this incident occurred at 7:45 pm which was 15 minutes prior to your Garden Center closing.
If you want to improve your sales, you need to lose this horrible Garden Associate with the awful attitude towards customers.
If you’d like any further information, please call me at 440-884-1851.
Sincerely,
Gary J. Brezina
I just wanted you to know why I am not shopping at Home Depot stores anymore. The reason is thus: The ‘beeping video monitors’. One day last week, I was in need of a copper fitting for a job. I needed to ‘think’ and find the correct part. Every time I moved, I heard this annoying and distracting beeping sound. Then I noticed that every 20 feet or so, there was a video monitor displaying ‘me’.
And when I moved, it beeped. Then I began to notice these devices were installed through out the store in places, no doubt, where shop lifting might be relatively easy. So, I brought this to the attention of a female employee who told me that the beeping was to alert the employees to my presence so they could assist me. Not only do you think we are all thieves, you think we are all stupid!
I am not a thief. Nor am I stupid. Now, when I visit Home Depot, I feel like the Corporation ‘thinks’ that I am a thief. Who ever is responsible for this idiotic installation of such devices should be given a pink slip. I spend alot of money at HD and Lowes. …and I don’t get the ‘evil eye’ when I go to Lowes…so…why would I subject myself to that level of ‘scrutiny’ at Home Depot? I will not!
I am astounded at the incompetence exhibited by two of your Home Depot employees at the Bonney lake, Washington store. They should be somewhat knowledgeable about the products they are selling/recommending…especially in the Home Depot paint dept. Last August, I asked your employee what I should use to paint my outside deck. What she recommended (and what I bought based on her recommendation) turned out to be some kind of porch paint, not to be used for uncovered surfaces.
It looked nice, but didn’t last more than a few months (about 90 days) and now it looks worse than when I started. So……not only am I out the $100 or so it cost me to do the job, I now have to invest more money and all of the labor to do the job right. I understand that people make mistakes, but if I did that in my business, I’d be out of business.
So today, I went back to the Home Depot store and mentioned the issue to the person who waited on me. She said ” Yeah, I know who told you that…..she’s been here for 7 years, you think she would learn…especially when she’s been told repeatedly”. Then today’s clerk recommended the Restore product which looks very good. Based on my square footage, she told me that I would need 6 to 7 5gallon pails to cover the deck.
At a cost of approx. $550 to $650 to do the job. After my first Home Depot experience, I decided to investigate myself….and after reading the back of the product, I found that I only need 3-1/2 5 gallon pails to do the job (which was then confirmed by your chief competitor. If I had listened to your so called expert, I would have invested approx. $350 more than I should have. When combined with the previously spent $100 plus all the wasted labor…..well you get the picture.
I have been a loyal Home Depot customer and have become increasingly disenchanted with the competency of your employees and also the quality of your products. I am sure that there are many others like me. Bottom line……your competitor is going to get the Restore sale and all the related sales that go with it.
I went to Mattoon illinois Home Depot to purchase 1700 sq ft of hardwood flooring, I ask to speak with the manager on this purchase, the lady setting at the desk in the floor dept was busy eating but did advice me the manager was to busy doing paperwork to come and help me, I walk away and go to the contractor area , they call manager for me.
I speak with the manager I ask if they have any discounts on this purchase, like the credit card deals you sometimes run, he informed me there were none. Mind you I have check in hand and ready to buy ($6000.00 worth) I walked out the door with my check, I now get upon the computer and find that you will give a 10 percent discount for disable vets up to $500.00, also read that large purchases Home Depot would call home office for discount.
I called lumber liquidators they did work with me and that where I am going to purchase my flooring. Had the manager at home depot worked with me you would of had the sale. I like Home Depot and would hate to lose this store , losing sales like this isn’t good for business I would of like to of spent my money here in Mattoon instead of Champaign in the end I ended up with getting a 25 year warranty and saved myself $350.00 dollars and free delivery and this is after I figured sales tax, what a shame.
Barbara Beals
Lazy Employees!!! email i sent to homedepot complaint center: I was just at the home depot on 800 North Brookhurst Street in Anaheim, CA 92801. I never write to complain but my latest experience at this store was just ridiculous and I am compelled to say something about it, in hopes that it gets to the right people and something can be done so that it doesn’t happen to someone else.
I went to the store looking for a carpet rake that I saw on the HD website. I couldn’t find it in the broom and mop area so I asked an employee named James. He said he has never seen it in the store before. He called the carpet department for me and we walked over to the department. James and I were met with another employee…
I did not see his name, but he had tattoos (sleeves) to both arms. The employee told me they didn’t carry it in the store. He asked me if I was sure it wasn’t an “online only” item. I told him I was certain it was available in the store. He said he and another employee had both tried to look for it already with no luck. Both of them said no its not here. I think it is impossible to believe that 2 people walked around the entire carpet department to look for this item in the time it took for James and I to get there.
I don’t believe they even bothered to look… but reluctantly I went on my way a little upset because I felt like I had wasted my time driving here if the info on the website was incorrect. Before I left I went back to the mop and broom area just to make sure I hadn’t missed it when another employee named John approached me and asked if I needed help. I told him I was just looking for carpet rake but a couple employees already told me it is not available.
I kept walking pass him and didn’t really pay attention to him. I walked to the broom and mop aisle and again, no luck. I was about to walk out of the store when I see John walking up to me with a carpet rake!!! He had found the item I was looking for at the carpet department! The carpet rake that 2 other employees that actually worked in the “carpet department” just told me they didn’t have.
This guy John (I don’t know his last name but he is an older Caucasian male with grey hair and wears glasses)… needs to be commended because he went out of his way to find an item that I was already told wasn’t available. I didn’t even ask him to do it. On the other hand the 2 other employees need to be fired because they were just too lazy to help me actually look for an item. Either that or they just don’t know the inventory in the store they work at. Both offenses I feel warrant termination, but then again i’m not the boss.
All i can say is if it wasn’t for John, I would’ve walked out of that store and headed to Lowes to buy my product. And home depot would have lost my business. Granted it was only a $12 purchase I hope home depot still cares about its customers. And I hope to hear back from someone regarding this matter.
Be very careful in getting the details of what is included when you purchase doors at Home Depot. Nevermind that they screwed up the installation date and insisted I had scheduled the installation of my storm doors on my son’s birthday and then could not reschedule it for the date that it was actually set up for in the first place. The installation was supposed to include removal of the old doors however it would appear they use a different dictionary than the rest of us. When I talked to their contractor about his removing the doors to the dump he stated that was not included.
Rather than argue with him I called HOME DEPOT and told them what was going on and that removal was included. They backed the contractor and told me that removal only means removing the old doors from the frame and I would have to take care of the debris removal. The fact that in order to install the doors automatically necessitated that the old doors be taken out to make room for the the new ones apparently should have made it clear to me that that was the removal they meant when they sold me the doors. I was told I should have asked what removal meant which amazes me.
If they were replacing old doors and told me removal was included one would assume that means removal of the debris as they certainly could not have meant that unless removal was included the homeowner would have to remove the old doors before their contractor installed the new ones. BUYER BEWARE as the other contractor I talked with first had indicated that he was removing the doors during cleanup as part of the deal but Home Depot uses the word but gives it a completely different definition
I ordered 1,000 square feet of tile from the Home Depot in DICKSON CITY, PA. and received great assistance, at least I thought so at the time. The salesman told us he had all the tiles we needed for the job but failed to let us know it was made up from 3 different dye lots. I had a professional do the install and I wasn’t home when it was installed. To my surprise I found out the hard way that the tiles in the order was not the same. Not only was the color off, the tile s varied in size by 1/16 of an inch. That might not sound like much but in a large room it’s very noticable. When I called to complain the manager listened to me for 2 minutes before speaking with the installer.
No call backs and 8 hrs later I learned that they didn’t want to hear my complaint and blamed it on the installer. While I agree the installer is partially to blame, the so called PRO salesman that HD advertises never once mentioned dye lots or variations in color or size. HD managers spoke to the sales person and never listened to me. I should have known better when the salesman said to me “This is your lucky day. I may be a Fat, Dumb and Irish but we have all the tile for your job”. Before I received the delivery I thought about sending a letter to HD thanking them for the service. Now an old saying comes to mind, If it sounds to good to be true, it probably is.
I have spent over 50,000 bucks at HD over the years and they don’t even want to hear my complaint. Can you help in getting this complaint some attention. I have the boxes showing different dye lots. an experience like this is what drives people to Lowes. What ever happened to the old Loyal customer…
I would like to express in the strongest possible terms my disappointment and outrage at the low level of service I received at your Home Depot store in El Escorial shopping center in Carolina, Puerto Rico (Store no. 6402). The management of this store not only has chosen dismal-quality subcontractors to do vital service operations, but also has shown to me a shocking insensitivity to the needs of handicapped persons. On Friday, June 10th, I went to the above mentioned Home Depot store to buy a portable generator for my aged parents, who reside in the Island.
After finding the right model (thanks to the help of a friendly and attentive employee), I made my way to the customer assistance counter where, again, I received friendly and competent service regarding the generator’s installation service. The problem started when I went to the contractor’s services counter, to arrange for the delivery of the item. First thing I noticed was that the lone (working) Home Depot employee behind the counter was a young woman on a wheelchair. I was shocked to see her having to prop herself up from her wheelchair in order to reach the register, the computer and the printer, since none of the stations there were adjusted to facilitate her use.
Despite her kind assistance, I could see that she was obviously greatly inconvenienced and pained by this situation. I thought it was ironic that a chain that boasts such a passion for remodeling cannot do the proper physical adjustments to accommodate their less body-able employees. I asked her if she was aware that by disregarding her needs, Home Depot was actually violating the disabled persons act and could be cited for being out of compliance. She nervously looked over her shoulder and did not answer, but her expression was all the information I needed.
I think that it is unacceptable that in this day and age someone has to fear losing her job for just demanding basic human needs already guaranteed by law. I would like to see that your chain corrects this situation with all due speed without it resulting on this young woman’s losing her job or suffering any retaliation by management.
My second shock came when I asked this Home Depot employee about the delivery itself. She explained to me that the store contracts these services through a private contractor, and that they do only deliver merchandise to the sidewalk. This is understandable for a pallet of cinder blocks, but not for a portable generator that could be easily carried on a dolly or a similar manual equipment. I explained that dragging a generator from the street would be not a possibility for a couple of disabled elders or their caretaker, as I do not reside in the Island, and all my able-bodied relatives work. She apologized but did not know what could be done.
I asked the young woman to call the company on my behalf and see what were the options, if any. It took a lot of back and forth over the phones and hour and a half before getting an answer from the company. They said that since they would have an additional person in the truck, it would cost me a double rate, or $158.00, to have it delivered to my parent’s doorstep, and into a storage room in the house. I asked to talk to her Home Depot manager and he vaguely repeated what the young woman had told me, and that nothing could be done. “They only use a mechanical finger when they deliver”, he offered as some sort of explanation, “so that’s why”.
I retorted how in the world could old, disabled people then receive delivered goods from his store. He simply shrugged his shoulders and offered no answer. I demanded to talk to the delivery company itself but I was told that they were an internal service and I could not do that. At this points I was upset, I asked the employee to keep my item in the store until I could find someone to pick it up and she was kind enough to accommodate me.
Let me be clear that I understand where this is coming from. I am Puerto Rican. I understand my culture. We have been a colony for all of our history. As such, people are usually not likely to complain or stir trouble. As a result, shoddy practices like the ones described above occur daily, even in open defiance of established law. I would like Home Depot to understand that I just invested almost $800 of my family’s hard-earned money in their company and yet not only received shoddy service which caused great inconvenience to me and my relatives, but I also had to witness an episode of unacceptable on the job discrimination. Plus, I was expected to spend an additional $158 for this!
I demand to receive from Home Depot the satisfaction and the assurance that the level of service and employee protections in that store will sharply increase as soon as possible, even if this implies changing subcontractors for others who meet acceptable standards of service. I have been a loyal customer of your chain both in the US and in the Island and I sure will take my business (and that of everyone I know) elsewhere should I not receive it nor hear from you.
We puchased a Maytag Dishwasher Serial 41962555N Model MD8H964AWB in July of 2008 from Home Depot. In Oct of 2009 the Control Panel shorted out and had to be replaced. Since we had purchased the extened warranty it was covered BUT we paid $129 labor. NOW in May 2011, the control panel is shot AGAIN! Now we have to replace this piece of crap vs paying extra dollars to repair. We purchased based on the Maytag name. I will NEVER purchase one of Home Depot’s products again and will tell everyone I know not to do so.
I just visited this home depot location at Cerritos California. They had some sliding closet doors on sale. The one that I wanted was just on top of the display unit, so I requested for help to bring it down. A guy sitting just 10 feet away was talking on the phone. After his phone call was terminated, I requested for assistance and he said he’ll go and get it. After about another 10 minutes wait with no help I walked around for someone else till I found help bringing the unit labeled J046. I took it to the cashier to pay for it but the cashier couldn’t get the price from the sticker.
Another wait for someone to provide a price check. After a while, the cashier said I couldn’t buy because it was probably a recall item. I said that recalled items are not placed on the shelf with discount price. I was thinking that someone else was going to buy it and they just were giving up excuses. Roxane the store manager was nowhere to be found.
The Home Depot uses unethical sales practices. Throughout the ‘black friday’ sales event, there were no appliance packages available. Nor on Monday. Tuesday, every item was available at the higher prices. I was a dedicated Home Depot shopper until now.
Home Depot at Home Services installed a roof on my house 6 years ago. I bought the top-of-the-line Timberline Ultra lifetime shingles. They made a mistake and installed a thinner lower quality shingle (the Timerline 30 year shingle). My insurance company recently caught the error after the roof was totaled in a hail storm. After a month of calling I have been unable to get Home Depot to come and look at the roof and the GAF (shingle manufacturer) inspector will not come look at it either. GAF issues the warranty for Timberline shingles installed by Home Depot, guaranteeing proper installation and protection against material defects, etc. So far, GAF has said that putting the wrong shingles on my house does not qualify as “misapplication”.
My husband and I purchased an LG WM3700HWA washer on Tuesday, January 29th at the Home Depot Store in Greensburg, PA. We were told the washer would be delivered today (Feb 1). The delivery men showed up around 9:45 and although our driveway was plowed they would not come up the driveway because the truck was so large they would not be able to turn it around. My husband took his pickup truck down the drive way so they could load it on the back of his truck. They loaded the washer onto his truck, he brought the truck up the driveway and upon removing the washer from my husband's truck to bring it into our home the delivery men dropped the washer. They inspected it, and it was dented on the side and the front panel was bowed out in the center. My husband called the store in Greensburg and a washer cannot be delivered till Wednesday, 5 days from now. No apology was made.
Our first question is, why would Home Depot send out a truck to a residential area so big it cannot be turned around in someone's driveway? My husband was a plumber in business for himself and has fairly large delivery trucks come up our drive way that are able to turn around.
Secondly, I know these washers come from a warehouse in Sewickly which is about 30 miles from here, so is it not possible to have a smaller truck make a delivery the same day that this occurred to satisfy a customer which I might add has spent quite a lot of money at Home Depot stores in the last 10 years or more? I have a laundry tub full of wet clothes because my washer broke Monday Jan.28th and now no washer till next Wednesday Feb 6th?
And last but not least, what discount is Home Depot going to give us for the inconvenience your delivery men have caused us? Our laundry room is on the second floor of our home. We had to move living room furniture, furniture in the laundry room, lay down coverage for the carpeting so it wouldn't get dirty and now we have to move this all back and go through this again next Wednesday!
I have appreciated treatment as a military veteran of Vietnam receiving 10 % discount on purchases. This week at the Hwy 70 S store in Bellevue Tn. I was denied the discount because my card didn’t show a service connected disability. Although it doesn’t say on my VA card, I receive 60 percent service connected payment. Your associate was very poor in the fashion she communicated this new rule.
Thank You
It is literally IMPOSSIBLE for me to get in touch by phone with our local Home Depot in Torrance. I called and waited at least 15 min., then asked my husband to hold on a I had things to do. We NEVER got a pickup. I want to buy a $5000 PLUS walk in bathtub with jets. I was told to call 1 800 430 3376. Absolutely NO assistance from them. Finally today, I asked to speak to the store manager, but was told I would have to seek to an assistant. He. in turn, said I could always speak to a manager. NOT TRUE!! The Dept. reps NEVER pick up the phone. They most likely are out of reach. Can you imagine how frustrating this is to any customer? Look at our account--Leo Neveux. We have spent thousands and thousands of dollars over the years. We are 83 years of age. When we built an apartment on our R2 property, just about everything came from the Torrance store. TELL ME HOW DO I GET IN TOUCH WITH OUR LOCAL HOME DEPOT DEPTS. I truly believe you would consider some type of consideration, be it in immediate response or discount in addition to our military discount. PLEASE call me at 1 310 326 7411. Hopefully, you will correct the frustration when trying to call the Torrance Home Depot.
The entire shop/order/shipping was horrendous. Missing items, double orders. My refrigerator/freezer doors still scrap as it was never leveled. I have never received my new handle. Feet for the dryer were missing, so not installed. My oven light burned out in 7 weeks. Tried talking to mngt for mth, only to get excuses. No help, no follow up, no resolution. Lowes is quite happy to help me with my new house though
Customer service at this store is not helpful or cooperative. I purchased a Sam Sung microwave on December 16,,1918
Was delivered 12/20/18. Used it on 12/24 did not heat up. Repairman came 1/2/19, said to call n ask for another microwave. ( I had a service contract that I paid for on it.)Was told another purchase was needed $412 before it could have receive another one.
The money would be credited back, I have called several times going back n forth with customer service Home Depot. Was told today that it will be credited to me by 1/30/19. I had planned to purchases a refrigerator, washer n dryer n stove. They just lost my business. Was not offered any incentive to purchase again.
Thank you j
If I could give less than one star I would. Both items delivered under order # WD52373549 were severely damaged and unusable. Both came in sealed boxes but had to be damaged by carriers. I spoke to Sara 1/22/2019 and arranged to have the tub picked up by a delivery service at 631-273-9032, but I am unable to reach them. I have wasted several days waiting for a delivery that was totally unusable and more hours trying to arrange returns. Yesterday, I returned the vanity to a Home Depot in Brooklyn, since as a contractor it is very expensive for us to have plumbers waiting for an item to be installed only to find that BOTH are unusable.
Vet discount not given at Home Depot. Picked up 111.95 worth of material at Home Depot in New Smyrna Beach, Fl on Monday 01-21- 2019, went to check out and asked for Vet discount, was told that was not offered to regular Vets, unless wounded in service, or still active duty, than they showed me a plac card with a bunch of Vet identification cards on them and asked if I had one like those. I said no I only have my drivers permit with the V for Vet on it and I have my VA identification card. They said that wasn't good enough that I was only a regular Vet and didn't count. I said well, somehow I avoided getting my ass shot during my service, and there isn't too many 74 year old active duty out there, I will go to to Lowes where this isn't an issue and they recognize and respect Vets that have fought for this country and served in the military. And that's what I did leaving the material setting there and demanded a refund which I got from the service desk. Going to Lowes I got the very same items, plus a pint of stain, and gal of vinegar cleaner, and a box of cleaning pads for a total of 95.00 buck. I had no idea you prices were so much higher than Lowes.. Home Depot should be ashamed of themselves for decimating against any Vet, no matter what their status. A Vet is a Vet period, if they have put their service time in, (in my case, 7 years with Honorable Discharge, 2 letters of commendation for over and above duty), they should be given the discount same as Lowes policy. I can assure you, I stepped in Home Depot for the last time and I am posting this on FB and writing my local paper rant section. Of course the only thing that matters to Home Depot is that extra 10% from VETs THAT DONT COUNT.
Hello,
My name is Byron Terry and I am contacting you regarding a net order placed for a Kohler toilet
In August 2018. (#WD26144426 for $382.34). Paid by Paypal. It arrived broken but we were
unaware of that until it was opened for installation.
I picked up a seat at your local store and in a conversation at checkout the associate mentioned
I could get a quicker replacement by buying another toilet from the store which I did. This one
is the one I installed. He also set things up for a pickup of the broken one which took place a couple of weeks later. I was told my refund should show up in “3 to 5 days” after the pickup. Someone called
and asked that we tell the pickup people “ don’t return it to the store” and again assured me the refund would show in my account in “3 to 5 days” and asked where the refund should go; i.e., Paypal or credit card. I replied either one or whichever was easiest for her.
Twice over the next several months I called your customer service number and was told both times I would receive the refund in “3 to 5 days”. I’m still looking for it.
If it matters, the broken item was delivered in response to the net order and charged to Paypal.
I believe I have been patient enough about this. This verbal “3 to 5 days” business is improper and should be rectified and explained. Please respond by email to byterry@gmx.us .
Byron Terry
I find it disgraceful that Home Depot has a new policy of not giving a veteran a discount on their purchases. These men and women fought and died so you could have your freedom and your rights. I will no longer be a customer of Home Depot since they treat our veterans so horrendously. The manager at your Sprague Avenue Home Depot in Spoke Washington is another example of a horrible business practice. He denied this veteran of a discount and stated it was new "company policy." I think you should fire that young man and make him an example of what customer service "is not."
AFTER 2 YEARS THE COMPRESSOR ON OUR LG REFRIGERATOR STOPPED WORKING (OCT.20,2018) A NEW ONE WAS INSTALLED BUT DID NOT WORK EITHER. AFTER NUMEROUS PHONE CALLS AND 45 DAYS LATER WE WERE REIMBURSED FOR THE AMOUNT WE PAID FOR THE REFRIGERATOR. HOWEVER, DURING THOSE 45 DAYS (THANKSGIVING INCLUDED) WE HAD NO CHOICE BUT TO USE COOLERS TO KEEP OUR FOOD PRESERVED, ORDER OUT OR DINE OUT. THIS WAS A TERRIBLE INCONVENIENCE. ALSO, IT WAS EXTREMELY COSTLY BUT WE HAD NO CHOICES. WE FEEL THAT WE SHOULD BE ENTITLED TO COMPENSATION IN SOME WAY FOR THE EXTREMELY LONG TERM LOSS OF OUR REFRIGERATOR.
I found Home Depot to be extremely rigid when it comes to returns. I had a Christmas gift that I returned to your 16121 N. Dale Mabry Hwy. store in Tampa, Fl. Since it was a Christmas gift, I didn't have a receipt. The store gave me a store credit for the amount of the product so that I could buy what I wanted. The product that I wanted was only available on line so I asked if they could order it for delivery to the store and I'd pick it up. I'd pay for it with the store credit. They said that I couldn't do that which totally dumbfounded me. I can't use this store credit for on line or at the store to get what I want. I can't believe that a retailer like Home Depot could be so non-user friendly. I've called twice and stopped at the store twice with no satisfaction. This is a $107.00 item and I can't seem to get it through Home Depot. I guess that's why people buy on line in the first place.
Hope this helps for future frustrated customers of Home Depot. I'll think twice before choosing Home Depot over Lowes or Ace.
Was unable to make $2000.00 sale because #0529 manager stated he was over budget and could not accommodate 12-18 month interest free sale. This is the second time I have requested to speak to him and he was unavailable or too busy. I was told that only your marketing department could send out special offers. They are dropping the ball!!!
Home Depot installed a roof on our home and the warranty is still in effect and we have serious issues. I've called and talked to a representative but no one in the last 30days has come out. The roof is causing problems inside the house as well. I've sent them a picture of the problem still no one as reached out .Sarah Moore is our contact person and we have not heard from her.
I recently ordered carpeting and it was installed. My complaint is that there was a whole room of carpeting left. I feel that the measurements where wrong. I paid for this extra carpet and am very upset not to get reimbursed for all the extra carpet. I would never recommend home depot for carpeting since the happened to me.
I have been waiting a few weeks for a manage to call me back. I ordered 8 crates order # WA46818605. They were to be shipped one day, when that day came nothing. Not an email ,call, nothing . I called and they said it will a few day. That day came and nothing . I called again and they stated they weren't sure . Meanwhile I lost the job I was working on because I missed the service deadline ($1500 Recordation fee). The bad apart about losing this job is that she has large jobs that she always have business. This was a great opportunity for my small business . I knew I could count on Home Depot ,but as we can clearly ,see I was wrong. After a few days of calling the home store and them saying the product was still not in . I called the 1800- where they advice me it was . I got to the store . it them an hour to find (not their fault) because we are were looking for crates and we received copies of crates . I immediately started crying. I was in shock along w/ the staff. The picture on the website was extremely deceiving.
I’ve already called in a complaint but wanted to also submit it in writing.
I purchased flooring to be installed, when the installers came they tore up over 1/2 my flooring then complained there was mold and the floor was wet (there was no mold and the floor was dry)
They left my living/dining room a mess with half the floor tore up and debris from the old flooring everywhere.
I have no idea when the flooring will be put in and feel like I should be compensated for my time lost from work and having to finish removing the flooring myself as well as the frustration and inconvenience this has caused me.
I’m a single older woman and I can’t afford to take time off work especially when the flooring never was finished and I’ll need to take additional time off to get the job finished.
I enclosed a picture of how they left my house and how it looked after I finished removing all the old flooring so I could live in my home until the flooring is finished
we had a roof put on by home depot the warranty is in effect we contacted the right people the problem is serious and they never sent anybody out after we talked them there excuse was it sounded like a structural issue the contractor replaced boards so if its structural its on home depot talking on the phone and making assumptions and not coming out and seeing the problem and not honoring the warranty
I attended the pro desk for a price on a special order item. I had a pen in my hand that was given to me for a donation to the Children's Health Foundation. The first thing she asked was where did you get the pen. I told her from where I had
acquired the pen. The associate persisted in saying it was her pen and that I had taken it from the Pro desk. This was
done in front of another customer. In short, the associate accused me of being a liar and a thief over a pen that did
not belong to her.
Jack Gibbons
I went to Home depot to secure installation of a bathtub and tub surround in my home. I previously had Home Depot install a shower in the same bathroom but now need the bathtub reinstalled. The Home Depot representative took my information and scheduled an installer to contact me within 24 hours. After 15 days and no contact from an installer, I went back to the store and tried the whole thing again. Another person rescheduled the appointment and assured me that I would receive a call within 24 hours. After another 10 days and no call I went back to Home Depot only to be told that they didn't install bathtubs. I would greatly appreciate someone who cares to contact me and help arrange my bathtub installation. I cannot explain my level of frustration at this entire situation.
I ordered a stove WD42864838. I was given a call on Saturday, Dec 22 to get my delivery confirmed and I was given a number to call for a certificate of insurance. The number given was 2017588081. I have been calling that number every day since then. apparently they were open (as per their answering service ) on Monday, Dec 24, and should be open at 8 am during the day, including today, Dec 26. I have been on hold indefinitely and have reached out to Home Depot about the issue. I have been given other numbers, all useless, sa 1800 432 2737, which is only a number to order parts or to order things on line. I have called the Home depot helpline, also useless, and have been on hold since 8 am with a gentleman, who proceeded to disconnect me. I called back, and am again on hold for another 10 minutes. It seems IMPOSSIBLE or HARROWINGLY DIFFICULT to get followthrough or help from home depot with whom I placed my order. If I had known of having to deal with these run-arounds and with other companies that no one takes any responsbility over, I would have never ordered with Home Depot.
I now got a person on the phone at Home Depot, who suddenly told me that I need to email coi@homedelamerica.com. I will try that next after being on hold for another hour and 7min this morning and after having been given useless run around instructions.
It is very discouraging to deal with this level of incompetence.
I ordered a GE Dishwasher during Black Friday sale 2018- dishwasher was not available for delivery until 12/21/2018- right dishwasher BUT WRONG COLOR delivered. I contacted store where purchased- manager will exchange dishwasher but will not honor Black Friday price ?? Home Depot sales associate placed order for wrong color and I am expected to pay additional 100.00 for replacement ?? Store manager was useless- arrogant/rude and not willing to help at all. Appliance manager said best she could do is give refund on wrong color dishwasher. She agreed to have dishwasher picked up but could not provide pick up date ?? She told me she would email me a copy/proof of refund- she did not do ?? I am very disatisfied with what I experienced with Home Depot and will share my displeasure with other potential customers of Home Depot if this is not rectified. All of the Home Depot employees were not truthful.All 3 told me different details etc..I have never had a problem like this before with Home Depot nor for that matter with any other store. My Name- Joe Adameck-- 10104 Plum Rd. Wattsburg,Pa. 16442-- 814-572-1403-- Please respond to me as to why this situation occurred. Should have been easy fix- exchange the right color for wrong color dishwasher at SAME PRICE.
Home Depot Store Location-- Lakewood NY. 14750
Store Manager- Chris Kunkle
Appliance Manager- Kathleen Julin
Associate who place order- Phil Roche
** All 3 of these employees should be reprimanded
Ordered a package on Dec 11. I put in my full address and made my order. Realized 5 minutes after I put the order that the website cleared my apt number so I called home depot and told them. They toldeven they couldn't correct it on their side that I had to cancel the order and redo it. Well if I did that I would have to wait 3 to 5 days for the money to go back into my account to rebuy it. So contacted the shipping company the day after to update my address and they toldeven I had to get authorization from home depot..which they never did. So I have called this shipping company for the past 4 days and all they say is it is coming. Worst shipping and customer service ever.
In October of 2018 I ordered flooring to be installed I placed the order at the Kingman Arizona store in person. The lady that took my order said she didn't work in flooring but would take the order anyway. I asked how much was charged for installation and she said she didn't know. OK. She told me someone would call to come and measure a week later I called to ask about when I could expect someone to come measure. Then they set the appointment. This is the first prompt I had to give this store to do its job. After the measuring another week went by. So I called. I could hardly hear the girl on the phone. She said she could go over the order over the phone and I said ok. Well I couldn't hear her as her phone kept going in and out. I kept telling her I couldn't hear her. Then she says "you are not being kind???". SoAll of a sudden another lady picks up another phone and then I can hear. So it was all very confusing. So then I just said ok well I will come up. When I got there about 7 hours later I was greeted by several employees in flooring. I found out they expected me to come there and yell at them or something. And I said I did not mean to be "unkind" I just couldn't hear. I should have taken my business else wear at this point. However, Home Depot is one of the only stores in town to provide this service. So I sit down with an AWESOME employee, Queenie. We get the order done and pain for. I was told that the install would be December 19 and 20th and that the flooring would need to be delivered 3 days before install to acclimate to the house. I was also told I would receive 5 transitions and the quarter round. And that the quarter round would need to be painted and dry prior to install. That was fine. So I leave. I don't hear anything AGAIN. So I call the store to find out exactly when the flooring would be delivered. They said that someone would call me. No call for a week. I call back and they tell me it will be delivered on December 15, 2018. GREAT!!! Mean while I have total hip replacement surgery. Friday December 14, 2018 I get a call from Brenda. She tells me that the guys will deliver it tomorrow and they will call before they come. She also told me they could not find the transitions. And I said thats ok as long as we get the quarter round. Because it needs to be painted and dry prior to installation day. And she told me yes the quarter round would be delivered. Saturday December 15, 2018 the guys come and deliver the flooring. NO quarter round. So I call Home Depot and explain the problem. And the girl can't figure it out. So I said you guys have white quarter round in the store. And she says "yours was special order". And I said you have quarter round in the store. Then she puts me on hold. Comes back and says "we are going to have to cut it and send it in a pickup truck" And she was fretting over it. And she asks ME "what is the longest wall you have?" And I got really frustrated at this point. And I said "you have all the measurements of my home, do your job and look it up". And I hung up. I was so annoyed. This is not rocket science. I owned rentals and I had flooring taken out and put in ALL the time and never experienced such problems. So my husband went to the store. So they figure out that they will deliver it on Sunday morning. And they do and we don't even have to paint the quarter round???? I was told on Saturday that they would have to search the store on Monday for my transition. I was fine with it. No call. The guys show up on install day and my husband has to go to Home depot to ask about the transition. He comes back and tells me it was never ordered. So now they have to order the transition and then the guys have to come back and install it. I know WAY to much about this order. I am the customer and I was expected and had to do the Home Depot employee's jobs for them. I am praying and praying for Lowes to come to Kingman. I have called their corporate offices and told them about the inferior service at the Kingman store and they are very interested now to come to Kingman. Hopefully you will be able to close this store and all its problems in the near future. So I am a very very dissatisfied customer. Especially just after surgery having to prompt your employees to do their jobs and before Christmas. I am a disabled Veteran and there have been times when the cashiers could not figure out how to give me my discount. I have other night mare stories I have experienced and heard about this store. But this time I spent $4,000. And to get treated like this is very bad customer relations. Cause you know I will tell everyone I know. The guys are here installing if that doesnt go well I write another email.
Merry Christmas and Happy New Year
Jean Ann Daniels
907-231-1974
1933 Roland Court
Kingman, AZ 86409
Window installation order Aug 5 2018 Job# 10816412 consultant James Cutter contract amount $ 8,364.00 6 windows and one bay windows to be installed Sept 11 didn’t happen we where home that day know one show up received call a few days latter a was told it would be Oct 6 th Because we didn’t confirm Sept 11 and this was the date that was given to us by mr. Cutter Finally windows got put in on October 6, 2018 on October 16 we had a major rainstorm and The bay window in our living room leak like a sieve water was running down the walls on the floor and continued until the rain stopped I called the next day to our local Home Depot and they took my complaints and said they would get the complaint to the project manager and that he would call me a soon as he got the email two days later I heard from the project manager the next day he came out and looked at the window said that it would have to be replaced in and that they would order another window about another four weeks I covered my window with a tarp so that water would not come in for many more rain storms we had to go through the holidays of Thanksgiving with our bay window covered up completely with a tarp I finally had to make for five phone calls to find out if the window was in or when would it be and I contacted the installer and he said he would check at the warehouse called me back and said the window would was there and that it would be December 3, 2018 before you could put it in I had to make arrangements to have somebody at the house on December 3 he shows up with the window takes it out of the truck and it’s the wrong size it’s about 4 1/2 inches out further The side windows were much larger so that made the center window much smaller and it would have stuck out a lot further from the suffix of the roof I told the installer that I didn’t want that window to re-order another window and see what he could do the stop water from he threw some aluminum on the top of the window that was there pand tell me will be about another ffour or five weeks before the window would be in. I then called the Home Depot in Topsham Maine and asked to speak to the manager he stated to me that windows were not in his control ,doors or gutters that he would be able to do something about it I then called the Home Depot in Portland Maine and talk to that manager I was trying to get a hold of James Cutler since he was a consultant and he told me we had any problems that I could reach him but I wasn’t able to Nick the store manager told me that he would contact the manager of all the consultants and that he would contact me at home by calling me the only one I got a phone call from was the project manager Dennis Pepin and he told me that the windows will be re-ordered and I would see them sometime in January and thought it was funny that the windows came in the wrong size because he knows that the right measurements were sent in I didn’t appreciate him kind of laughing about this whole deal and he also set a giggled and said he hope the windows when they come in in January would be the right size I don’t think that this is a funny matter we’ve had to deal with a lot of inconvenience and again now waiting until January for the window to get put in there’s water stain and all different locations of that window I’ve had some wall damage from the water and I don’t feel that the situation was handled properly in anyway Home Depot is not a franchise it’s a corporate and Home Depot in Topsham the manager should have taking care of me I don’t feel that my wife or I were treat properly in anyway when I called about the window leaking Dennis Pepin project manager basically was able to tell me where the window was leaking because They had problems with these windows before I do feel that the other work that I was going to have done by Home Depot like front door replacement and and rain gutter system that I was quoted $3269 was about $1400 more than two other estimates I got think that’s a little ridiculous I am not going to do anything else through Home Depot until this window situation gets resolved I do feel that there should be some compensation in someway. I can be reached by my cell . Area code 207-841-6913 my work phone 207-373-1825 I am also a store manager for over 20 years and this is not how I would’ve treated any of my customers if they had a problem I guess the big question is will it be the right size window this time and will hopefully it will not leak my wife’s phone number is area code 207 -607-0767 if you cannot reach me you can call her I do hope to hear from someone and I do hope that you can do something for us it would only be the right thing thank you Stan Colburn today’s date 12 -15-2018 Communication and follow up needs to be greatly improved for your company just a thought .
Ordered a washing machine in store on 11/29/18 the rep was so confused and somehow entered the wrong phone number delivery couldn’t call to tell us the time and day they were coming out so just showed up. We weren’t home but if he would have pushed the doorbell I could have answered it and been there in 5mins.
Phone number was fixed after first complaint received a call for second delivery window. No one showed or called. Was told the machine was damaged and they had to wait for a new one. Another week later and a third schedule and no one showed. I’m so done with Home Depot. Lowe’s is across the street.
I have been scheduled for an appliance delivery truck and for six times straight over the course of a month I have waited the 4 hour window only to have them not show and not call. After another no show I call the delivery number and am told by a robo person that I am scheduled for another day. This is done with no regard or respect for my time. I have lost over 20 hours of wages and more importantly screwed up several days waiting with no delivery. This has to be the worst customer service in the history of retail. This is out of the Danvers store but I'm sure if you run your business delivery like this Home offers the worst service in the world. Everyone that I've told is appalled and will make sure to go anywhere but Home Depot
The problem started when I purchased three shades and two were not cut to the correct length. I should have measured them before leaving the store. I thought the employee would have double checked for the correct measurement before handing me the product. When I returned the shades the following day the store was not busy at all. There was only one person working in the shade portion of the store. I was waiting for the shades to be cut again. The person working in this section of the store was dealing with a woman who was purchasing carpet. After 20 minutes of waiting the employee in this department of the store told me it was going to be a bit longer. She further informed me the other person who works in that department was on break. After thirty-five minutes I went to customer service and informed the person working there of my situation and asked if a manager was available. I thought after waiting for 30 minutes the person on break would return to work. The person in customer service was not helpful. She attempted to contact someone on the phone. I asked her if there was anyone else in the store that would be able to cut two shades. After waiting another five minutes with no contact or assurance I would not be waiting any longer I decided to leave.
As I waited I noticed there were many employees just standing around, not doing much. I find it hard to believe that a company with the stature of Home Depot would not operate more effectively and efficiently. Further, I also find it hard to believe that managers would not be trained to avoid such circumstances. When I went to customer service I asked if there was a manager available to cut a shade. At the very least the managers of the store should be able to assist a customer when such a situation as this arises. The woman at customer service never responded to me after I asked if a manager was available. My take on the situation was the employee in customer service contacted a manager. The manager didn't want to be bothered and told the employee at customer service to wait until the one employee was done with the other customer or the other employee was off break. Again, I just want to reiterate the importance of looking at the number of employees not doing anything as I waited for thirty-five minutes.
I have had to wait for service in the past. As a customer I don't mind waiting when things are busy, employees are not available, or other circumstances exist that justify waiting.
There are two reasons for this complaint. One, to let someone in the position of caring know about what I encountered. Two, to be able to speak with an executive from Home Depot. I have a Master's degree in Management and Organizational Leadership. I believe I can be an asset to the company. If possible can someone in professional development or an executive in the company contact me?
Eric Peterson
(860)808-7970
petersonej2000@yahoo.com
Purchased Whirlpool Refrigerator Model#WRX735SDHZ01 on11/11/18, Delivered on 11/15/18. after waiting 24hrs. ice maker did not fill/work fridge & freezer cool not cold. Finally it stop working totally. I returned to store salesman "BOB" several times during the week of 19 Nov. Each time I was told I would receive a phone call by the end of the business day for delivery of a replacement unit. This never happened. I finally called them on the 26th.. They promised a delivery on the 29th. I waited until 3PM. on the 29th and called them, I was told then that the delivery was rescheduled for Dec 5. THIS IS BS I'VE WAITED ALL THIS TIME, LOST OVER $150 WORTH OF FOOD AFTER STOCKING THE UNIT ON 11/15/18. I will never buy another appliance from Home Depot. You have had my $1709.86 all this time and I still don't have working unit. Totally unacceptable.
Recently went to the HD in West Seneca N Y to purchase carpet. The salesperson Sharon was very helpful and listen to all our needs and wants, we scheduled an appointment and thought we were all set. They came to measure I told them exactly what we wanted totally ignored our requests? We picked out a 15 foot wide carpet because in that room we did not want a seam they gave us a price for a 12 ft carpet with the seam in front of door(good ie of this whole experience) Told them they didn’t have to remove a thing room would be empty, they put a $75.00 charge to remove a bed? I have floor area of 23 square ft and they need 37 square ft to cover it, told me a lot of waste.
I expected the price to be different than quoted at the store but a $800 more is high. If I would have known that there was such a lack of communication between each person I talked to I would have never wasted so much time.
I paid $35.00 to have HD try to get more money from me!
I would like to hear from you if have time, I am an avid HD shopper and very disappointed.
Thank you
Thomas Smith
ordered appliances from Glendora ca store was in upland store ask a question about my order was told had to go to Glendora store to get any answers ,is that right WOW,I am a pro member spend a lot of time and money in your stores I also went to the pro desk waited 15 min ask some one to call no one showed up upland store will be moving over to lowes a little more personal customer service they never once told me they were to busy to help pissed off ex customer john sweet 909-702-7350
I went to the H.D. store and looked at water heaters. I was told to call a certain number they gave me to have it installed. Fast Water Heater Company came to my house, took measurements, and quoted a price. After the job took 6 hours plus 40 minutes of paperwork, I got the itemized bill showing the purchase price for the water heater was DOUBLE the price in the store, extra charge for one stair, extra charge for looking in the crawl space, and a charge for 6 ft of pipe when only 3 inches were used. They overcharged me $1,100 and are only offering to refund me only $218. When I said I was complaining to Home Depot, the repairman said Fast Water Heater IS HOME DEPOT. I was told by someone in Home Depot Corporate that this company is sub-contracted and NOT Home Depot. Home Depot is responsible for who they hired and I want the $1,100 refunded immediately.
On October 28 we went into the Home Depot in Pasadena MD to look for and order carpet for our basement. The girl who waited on us in the flooring section was extremely knowledgeable and helpful. We picked out the carpet and pad, she told us about the 7 day carpet rapid install. She wrote it up, explained that it would be $35 for the installers to come out and measure. Also told us that we could either make 2 payments once the installers had the measurements or pay it all in full. We said that we only wanted to make one payment. She said that was no problem. So on October 31 the installers came out to measure, we received that email the same day, and went the next day to Home Depot to pay. The young man tried to ring up the carpet for us, we made sure he was aware we were paying it in full. in the flooring section he couldn't do it, so he had us go to customer service where they rang up the carpet ( which we assumed was the full price since they had been told 3 times previously. We were still discussing the carpet and didn't pay attention that they had only rang up part of it which we didn't discover until a few days later. When the install date came, we were told that the carpet was backordered and " thought" it would be in on the 16th. Once again, the 16th came and went and heard nothing from Home Depot or Installers ( they told us we would be contacted as soon as it arrived and an immediate install date schedule. Once again, that didn't happen. So on the 20th I finally got in touch with someone saying that the carpet was in stock, but that we hadn't paid the amount in full. I was shocked, I had no idea. I immediately paid the amount on the phone to which I'm still waiting on the receipt that he said he would mail to us. We had ordered this carpet the last day of October since Home Depot offers 7 day rapid install. We were having my in-laws to our house for Thanksgiving and knew with so many people we would need to use the basement. So imagine my embarrassment when I had to come up with an excuse to eat at someone else's house since my carpet hadn't been installed and I didn't want them seeing that old worn out carpet. When I called the installers on 11-20-18 they said that someone would call on Wednesday to schedule the install. Well of course they didn't. So I had to take a day off from work just in case they showed up. Of course they called this morning at 7:55 to tell me they would be here in 15 minutes. What happened to the 4 hr window?? Nothing in this order has gone the way I expected it to. I am very upset and shocked that a company with the reputation of Home Depot lets this nonsense go on all the time. I will be waiting for a speedy reply to this. I do expect some form of compensation for this nonsense. I called the store manager twice last week ( or should I say I tried) left a message with someone both times but have never heard anything. BTW my carpet order # is H2582-92773
Waiting on your reply.
Kathy Brewis
IF YOU GUYS COULD HANDLE MY PROBLEMS WITH YOU DELIVERY IT WOULD BE GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1- DAMAGED GOODS
2-LOST TIME
3-DAMAGED HOME
4-TIME LOSS FROM MY JOB
MY NAME IS LOUIS HANNA I LIVE AT 32 BRAMAU CT. BERLIN NJ 08009 MY # IS 856-882-9539 .
I DONT BELIEVE ANYONE WILL REACH OUT TO ME ITS BEEN A RUN AROUND FOR SOME TIME NOW.
MY NEXT MOVE WILL BE THE NEWS STATIONS AND SOCIAL MEDIA. I DONT WANT TO GO THIS WAY BUT YOU DO FORCE PEOPLE THIS WAY. I WILL GIVE YOU ONE WEEK. THIS IS YOUR LAST CHANCE.
THANK YOU,
BEAT DOWN AND NOT DEALING WITH THIS WELL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Read my image (text).
Purchased a new stove guaranteed delivery Friday.... Delivery man fell delivery cancelled will not deliver until 4 to 8pm day before Thanksgiving!!!!
I am 100% disabled vet.. what happens if stove doesn't work or delivery man falls again.. This is a joke when HD does not hire a delivery service org, with the manpower to cover emergencies or call outs there is problem with your organization. Looks like someone who knows nothing about second sourcing risk assessment only cares about $ and not the impact of meeting delivery dates should be replaced or maybe the customer doesn't really matter.
disabled vet thanks for your service
My family and I have always shopped the Easley location and have spent a tremendous amount of money..Over 30,000 dollars ten years ago when we built our home.Hopefully this will not fall on deaf ears Hopefully someone in Atlanta cares about losing a customer.Purchased a hot water heater on 11/08/18 purchasing thru the pro desk the associate was very helpful went and retrieved the hot water heater for me.while he was taking care of the transaction I explained I would like to apply for a home depot credit card.Again the associate was very helpful.Now the transaction was made I now had my new card and new hot water heater.Then I explain I would like to have it installed.The employee took care of that as well But did not tell me I had to purchase the water heater from the installer .During all of my time at the pro desk I repeatedly ask is this for 24 months NO interest the employee kindly replied yes sir.I replied that's great I have my eye on a John Deere mower outside. Imagine my surprise when I received my home depot card with a 17.99% apr. After talking to someone at the bank that could care less regarding my concerns.I cancelled my home depot card.I was so P......I called the store and talked to a very nice lady manager who said she was writing everything down and would have the store manager call me this was on Friday 11/16/18 around 4pm. Today is 11/19/18 Monday and I have yet to hear form anyone at your Easley SC location.......DOES ANYONE CARE!!!!!!!! All I wanted was a 0% apr for at least 18 months and now I will see if Lowe's treats its customers any better. Who ever reads this and finds someone who cares have them call me 864-380-6942
I spend more than $150 g a year in your stores trying to save time I have 1 of my helpers return items we did not need I got store credit just fine
The only problem is that I cant spend the store credit what is up with this shit so I have to pay my help to go back and spend it. I think I will do this and at the same time I will walk around the store and push stuff off the shelves and brake it to make up with my extra cost I will have to do double so it hurts you more thank you
I recently purchased a dishwasher from the store located at 157 Hilcrest PKWY Chesapeake, VA. 23322. The sales person was great; however, delivery was horrendous. The first attempt to deliver my new dishwasher failed because of issues with the delivery truck. I had to take 3 hours off from my place of work to wait on a delivery that never happened. No one reached out to me to reschedule. Instead, the delivery company took it upon themselves to reschedule to another day without my consent or checking to make sure that day would be good for me. I only found out about the new delivery date after I called the store to complain about my delivery service. Because I already wasted 3 hours of time from my work and no one can give me a definitive time slot when they can deliver, I have no other choice but to cancel my purchase and hopefully get a full refund. Your store really needs to find a better delivery service. Because of this horrible experience with your delivery service, Home Depot would be the last store I would ever consider buying an appliance from, nor would I recommend your store. So off to Lowe’s I go.
Incorrect parts were 'manufactured' for the thirty two inch storm door specifically made (manufactured) for my home.
I ordered through the Home Depot Store located on Niagara Falls Blvd, Amherst, New York. I prepaid just under twelve hundred dollars for two thirty six inch doors and one thirty two inch door, the cost included installation.
The installation was subcontracted to 'rfinstallations'. Contact - 'M. Barrientes @ rfinstallations.com' ! Doors were installed by Robert Simmons representing 'rfinstallations'.
The vertical side parts for the thirty two inch door were 'manufactured' (each) one inch short. It therefore leaves a small opening at the bottom of the door, on each side, through which the weather (snow) can be 'blown in'.
It was a month before the doors were (recently) installed. It begs the question 'will I have to wait another month before the incorrect parts are removed and the correct parts installed ?'
I have yet to hear from anyone associated with Home Depot regarding the 'situation' being corrected in a timely manner.
Michael G. Mulawka , Nov 16, 2018 at 5:40 PM
I recently order laminate flooring and installation. First Home Depot ordered the wrong product and if I hadn't checked would have been delivered. Re-ordering took another 15 days before it was delivered to me. Once delivered, I had to call them to find out who was installing the flooring and how soon they could get it done. I stressed I had several very heavy pieces of furniture and needed more than one man. Home Depot assured me there would be more than one person as I paid extra for moving the furniture. The day the installer arrived it was one person who assured me he had done this type of work for 10 years and moving the furniture would be no problem. The whole point was that I did not want my furniture pushed across the new flooring. I must have irritated the man because after he had my floor half pulled up he did a moisture reading and said he couldn't install the flooring because my slab was too moist. It was dry as a bone. Then he proceeded to take up the rest of the flooring however, broke off the old flooring right in front of the two heaviest cabinets and TV Stand, chipping the bottom of the TV stand. He was hard to understand and said Home Depot would come out to inspect. I called for a second opinion from a professional flooring company who said Home Depot is known for this and my slab was fine. I hired them to install my product and got a refund for the installation from Home Depot. But I then get a call from Home Depot for a re-measure. When I ask what for they said it was for tile. I never ask for tile, never wanted tile and they just assumed because I was a single woman that they could charge me more for a re-measure and more expensive product. I received two more calls from Home Depot about me cancelling the re-measure. Unbelievable! I would not recommend Home Depot for any kind of installation. Their product is fine but I wouldn't have them install anything ever again. This whole experience has left a bad taste in my mouth.
I am a Vietnam veteran and have a complaint about the Home depot store policy, which now prevents me from getting the 10 % discount on my purchases. The store personnel tell me it is because my Veterans Hospital I D card does not indicate that I have a service connected injury and therefore do not qualify for the discount. As I said above, I served in Vietnam and was exposed to Agent Orange, a follage killer. as was used extensively to better expose the Vietcong troops . I now have many health issues due to exposure to that agent orange, which the Va hospital is constantly treating me for, and I generally feel bad and have to take many meds on a full time basis ,because of my expose to that product. However, I was lucky enough to get home with all my body parts in tact, but over time many health issues have developed, although the Veterans Administration does not recognize them as service connected injuries. I think this is very unfair and I now will no longer be able to shop at the HD store here in Sevierville Tn. That also means I will now be shopping with my local Lowes store for all my building and project supply needs, as they give all veterans and military personnel the 10% discount. I feel Home depot should review that policy, and consider treating all Military personnel the same as Lowes does. I hope your stores will consider this issue and make the change back to the way it used to be at the HD stores. Thank you for your consideration in this matter. SSGT Clyde sims US Army retired. Sevierville, Tn. 865-908-0470
On October 12, 2018, I bought an entire suite of appliances for my kitchen including delivery and installation with a scheduled delivery date of 11/10/2018 (order # H4617-163697). The night before delivery I was notified that the certified installer for the gas range was not available and I had to reschedule. I rescheduled for delivery on 11/13/2018. I was not called the night before so I decided to call Home Depot the morning of the installation (11/13/2018) to inquire on the status. I was told that installation was still occurring as scheduled and that it would be between the hours of 0700-1100. No one showed up.. When I called at 11:20 to inquire about the installation I was told that there were no notes indicating that the install was to occur on 11/13/2018. Now I have rescheduled a second time for delivery on 11/15/2018. It is very frustrating to spend a lot of money on appliances, take time out of the day waiting for someone to show up and then have no one show up. Because this is swapping out all appliances, arrangements have to be made to empty all appliances and make arrangements for frozen foods etc.. If Home Depot was serious about customer satisfaction they would reciprocate by providing inconvenienced patrons with some type of compensation.
P.S. I would like to comment that all of the individuals that I spoke with regarding this issue were very cordial and sympathetic.
Steven G. Hyde
5310 Jesmond St.
Alexandria VA 22315
I went to the home depot store in East Hanover NJ asked an for some help about plumbing supplies and wasn't really helped much other than what aisle they were in. I went to that aisle and didn't know what I was looking. I became frustrated and left. I went to customer service to speak to a manger. Bob arrived, I explAined the situation to him. We went back to that section and he called for the specialist and the same guy arrived Nick arrived that basically blew me off. I didn't want his help , left and took my business elsewhere. I called and spoke to an assistant manager Sam twice sent several emails, with no response. I don't know if this is the way home depot handles their complaints, but in my line of work as a public servant, I most certainly didn't not. A disgusted patron
I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I know how to install stove, if it had been someone who didnt they would just been screwed.
I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I new how to install stove, if it had been someone who didnt they would just been screwed.
I went to Home Depot to order doors for new construction to find out that they only had 5of the 8 that was needed. The gentleman working took my name and number to call me and never did. tried to contact store the next day only to get the run around to every department finally ending up where I should been an hour later. Went to the store to find out that the stores in my area do not work together. After I was told by the gentleman the night before if you spent over $700.00 there was no charge. I spent well over that. I am now being charged a delivery fee. If I knew that I would have saved me the money and put it in the open truck that I had at no charge. My experience should have not been so frustrating to order doors and trim.
Approx one month ago I purchased 6500.00 of deck railing from the H Depot location in Placerville Ca. I went to the resister to pay at which point I told the clerk I was a veteran and asked if I would get the 10% veteran discount. He said yes at which point I informed him I also had 1800.00 in H Depot gift cards I would like applied to the purchase. He called him supervisor to assist with entering the gift cards properly at which point she asked to see my veteran ID. I showed my discharge paper(DD214) which she did not believe was proper ID so the 10% discount would not be given. I asked for the store manager who asked if I was military retired. I told him I served 4 years (73-77) and was honorably discharged. He referred to a Home Depot military retired printed guideline and said unless retired I could only avail myself of the discount on certain holidays. I believe they were the 4th of July, veterans day, etc. I paid in full at that point. All the HD staff were polite, professional and apologetic.
I owned a small business for 37 years in Sacramento (Burketts Office Supply) and one thing I learned fairly early on was not to allow something we were attempting to do to enhance the customer experience to end up a negative in the clients eyes. I think you may want to consider taking a look at your guidelines regarding military discount and simplifying them to where it does not end up confusing for wither your staff or the client.
You can reach me at 916-607-8520 if you would like to discuss further.
Randy Mael
I recently placed an or for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I new how to install stove, if it had been someone who didnt they would just been screwed.
Never have Home depot do installs in your home! They are the most unorganised company I have ever worked with! They make you pay upfront for everything, then they wont call you and you have to constantly contact them to get answers. I bought over 10k of services from them in the last two months and it has been a roller coaster. When having my counter top installed, they told me they would have a plumber hook up my sink and tap at the end and when I came home from work to no sink to use, they told me they could send a plumber in 2 days for $300 lol. Not to mention the mud left on my couch and the glue all over my cupboards I had to scrape off. Then when I paid for my back splash install and didn't hear from anyone for quite some time, I had to contact them many many times and they kept telling me to wait for the installer to call and make the appointment. Eventually with my help, they realised they messed up the entire order, made me come in again and pay an additional $500 that they missed and then I had to wait forever to hear from someone again. When I went to pick up the install order, they thought my order said 30, instead of 38 and were missing tile. I told them I was not coming back here again and to drop it off at my house when its ready, for the install was in 2 days. As I walked out of the store with my items, I was stopped and asked for a receipt which was not provided to me. They would not let me go because they thought I was stealing and made me wait 10 minutes while they contacted the front desk to make sure I paid. VERY EMBARRASSING AND UNPROFESSIONAL! AND THEN! the day of the install, which I just knew was going to happen, the installer tells me that they gave me the wrong plastic holder and not enough grout. So I spent 30 min on the phone arguing with them to deliver these items ASAP because I had to go to work. Of course, I was late for work. NEVER AGAIN! And you think they would compensate you with all the money your spending and all the time your wasting helping them with their job and driving back and forth. NOPE! Their staff needs better training.
I am very upset about the comments made to me in my home by an employee who came out for a carpet estimate. His first comment to me, as I stood out of his way and against a wall was "Are you a fixture?" Taken aback by this strange comment, I left the room. When I returned, I stood out of his way and again he made a weird remark. This time he looked at me, laughed and turned away. I asked if there was a problem with the stairs and he said "No. I look at you in the corner and I think - Is she shunned?" I have no words to express, politely, how upset I am. The only thought I have is that he would never have said this to a male client. Considering the times we are now in, I am shocked that this company has employees that are not fully respectful of women. I certainly will not be billed for his services nor will I ask for any in home services. My address is 1236 East Whitlock Ave. Salt Lake City, Utah 84106. This event occurred today - 11/06/18.
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