Contact Long John Silver's Corporate

9Very rude management, hung up on me when I called to tell them my food order was raw, after waiting 30 plus minutes to get it. I will be contacting the Oklahoma State Department of Health and suggest instead of running me through your telephone system garbage, you might want to consider calling me. Manager would not provide her last name, her first name is Cynthia, if she was telling the truth.

v/r

Valerie Ann Powers

(918) 916-9487

Today July 9,20019 I went to one of your resturants in Huntsville Texas on Sam Houston Avenue. I parked in the parking lot and went next door to the Taco Bell.and had a burrito and was going to get some shrimp from Long John Silvers to take home to my husband when I came out me car was gone. I went in the restaurant and found out t.Te lady at the cashier had had it towed. she was a red haired middle aged lady very rude gave me the number for towing company said there was signs all over and I was parked on their property There was three cars parked and no signs and I was going to purchase an order to go I ask to speak to the manager and the manager. and she said she had warned the lady and it was all on her. I had to call a friend to pick me up and it cost me 168.30 to get my car back. I was in Taco Bell at the most 20 minutes This was between 1 and 2 in the afternoon I am sorry I need my money this is unacceptable.

At store #70012 in Uniontown, the food was not bad and the staff were pleasant, but the floors and bathrooms were filthy looking along with moldy looking chair legs and sticky surfaces. You can do so much better.

O stars is my rating !!! Worst Experience at the A&W / long John Silvers I have ever had. Store # 31521 / my ticket # is 3924 / I have been driving over to Yukon Oklahoma from El Reno Oklahoma to eat at the A&W/ long John Silvers for over 10 years now, around 26 miles round trip from my house. Today 6-4-2019 I drove over to eat lunch, placed my order at 1:24, 4 people who had ordered after me received there food and I was still waiting, 25min had passed when I approached the counter to complain. My order was just coming up. I ordered the Cheeseburger combo, with mustard, pickles and onions on my burger, returned to my seat and the burger was not what I ordered, I returned the burger and complained, the girl who was working, Kim said she was a manager. I complained about the order taking 25 minutes, and that 4 people ordered after me and had received there orders, she said that burgers take 6min to cook and that was the reason for the delay, because everyone after me ordered fish, I told her that was no excuse because 25min had passed not 6min. Just her throwing up excuses, not to mention I was going to have to wait longer to get another burger was enough, I told her I just wanted a refund as I had already waited 25min to receive a wrong order, and I was not waiting any longer. She proceeded to give me a refund minus the drink, which I had been drinking during my 25min wait. Kim told me she had to charge me for the drink because I had drank it, wow, wow, wow, this just led me to ask her for the corporate or regional phone number. I also told her she was not a manager for treating a customer this way, and she stated the corporate number was in the back and I would have to wait till she could go get it, another wait, I told her I would wait. After a few min she sent the cashier Kody over to me and he asked me if he could help me, very obvious Kim just gave me the brush off, I told Kody the same thing, i want the corporate or regional phone number, got the run around from him as well, basically refusing to give me the number, said it was in a book that i was not allowed to see. I told him just like i told Kim, write it down for me, just more excuses, so I expressed to him that I was getting the run around, as i headed out the door. I mean it when I say, you guys at the at the A&W / long John Silvers have lost a lifelong customer, and I will definitely be posting today's experience to all of my friends on Twitter and Facebook, This is no way for a so called Manager to treat a long time customer !!!

Your associate was very rude to us on your Brevard Road store .I was trying to get my order together for me and my family and he asked me did I want hot dogs hamburger fish what did I want .did not give me time to decide even what I wanted very very rude do not give us time to order. food was great

I was at 4480 alum creek col ohio today ay 134 pm i ordered L 1 when i got back to work the fish was sonold an one piece was raw the shrimp was old an greasy an tasted like salt it was not able to eat any of it. The cole slaw had something orange in it an was very spicy. I wasted 8.99 for the trash. I called ljs 10 times an let ring till it hung up. My number 614 620 6395

21 north and amidon Wichita, ks. complaint for April 17, 2019 at 6:15pm. c.s.t. Call me for details. 316-706-9971.

Overcharged for clam's $3.00 for 6 clam's come on that's BS . Plus I ordered a piece of chicken to go with it wow it was thinner than my cell phone and extremely over cooked. What a big disappointment.

My complaint is on Long John Silvers in Corbin Ky store# 7109. On 4/03/19 my husband and I stopped at this restaurant for dinner an had to wait in line because the workers were to busy talking to other customers in front of use An was in no hurry to take our order. When finally getting to order the cashier was slow an kept getting our order wrong. After finally getting our order we went to a both waiting on our food an the next employee’s were in the lobby waiting on their shift. While waiting for our food a young guy working back line frying the fish clocked in a started frying fish with out washing his hands An continued watching him he would handle his face An clothing while preparing food. The staff was presentable one older lady her hair was unclean it looked like it hadn’t been washed in a few days her finger nails where nasty. This is the worst Long John silvers we have ever ate at the women’s bath room just about has a big hole completely through the bottom of the door restaurant is very ran down the worst $17.10 we ever spent. You might want to really ck this place out

It was the worst service I ever had they didn't bring me my right food that I ordered and they took forever to get the right food and then one of the guys back there was standing there picking his nose that is gross they don't need to be in business or or get new employees

We visited a Long John Silvers today Marchb5th 2019. Approx 7:30...Once at the counter we were told that the only thing left was Shtimp that they had no. Fish no Chicken norhing....They were cleaning the fryers and could only microwave so they had nothing...When we asked why he really had no explanation as to why.. Very disappointed in this. I have worked in cafes and fast food we always did our fryers in the morning...So here we are searching for fish on a cold night in Lincoln .....Very poor management and operations...Your employees not very respectful either bad service no people skills.

Displeased

Connie Brown

I ordered an L1, they were quick to take my order and polite while doing so. Then we get to the window, they take our money and ask us to pull up since they're waiting on our shrimp. We do so. We waited about ten minutes before our food was finally brought out. That's fine. Then we drive the 20 minutes to the house and they didn't give us a piece of fish or the hush puppies. I feel after the long wait our order should've at least been correct. I call the store and the manager, Simon, informs me I have to come tonight or bring in my receipt. Fine, but their establishment didn't give me a receipt. So now I either have to go tonight or forfeit the food and/or refund. I chose not to drive the almost 45 minute round trip. Very disappointed in the service and the food.

I just went through the drive through at LJS #70082 and it was raining very hard. There was no customer in front or behind me. The order cashier ask for my order and I said rain is blowing hard into my car and I'm just going to drive up to the order pick up window. The pick up window has an over hang roof . The cashier said you have to order at the first station and got very argumentative .I explained the rain blowing into my car and she still gave me a bad attitude. I ask to speak to the manager. She said she was the manager (Ruby w. on the receipt) She then accused me of doing that all the time. I told her I have never in my life done that before. I have never seen anyone in the fast food with an attitude that bad. my phone # is 731 422-4340

Store 70010 Ticket 4925

As a follow up to my e mails and phone conversation with manager, I believe that the order I received was not fully prepared, thus causing me to become ill, a trip to hospital, pharmacy medication, etc. After further consideration, I should receive compensation for the illness that I had to endure for the past 6 days. I sincerely believe that who ever prepared this food did not prepare the meal correctly.

Julia frynkewicz 724 378 0945

we eat at the russell springs ky location 3 some times 4 times a month,went in on the 3rd was told they were temp.not serving hushpuppies asked if we could subsitute for them or have some taking off price and was told no. They wanted us to pay full price for our meals which were going to be the fish and more meals even though we were not going to get the hushpuppies, needless to say we left and will not eat at that location again.

Took 20 minutes to get my food. They forgot the shrimp in my medal and the fish was not cooked fully.

The food was cold, cold chicken, cold fries etc. Also obviously a new girl at register and no one would help her. It was horrible! Paid 40.00 for awful food. There was only 4 of us and one ws a child 4 years old.

I went through the drive thru for my order at the Long John Silver at 1100 Old Spanish Trail in Houston, TX; which is near my job. When i got to the window, the person who took the order had no idea what i had ordered. So i repeated it to her again. She said okay and then rang up the order (the Cod and Shrimp meal, coleslaw and hushpuppies with an add on of fried clams - $10.26) Because everything was just in the same box; including the coleslaw, i didn't realize until i got to my office that i did not get the clams. Also, she closed the window immediately after giving me my order and i did not get a receipt. So i googled the location and called the telephone number listed and it just rang and then eventually i got a "good bye" and the phone disconnected. I tried on two other occasions with no success. i then attempted to call the corporate number and it has been disconnected. After work i will drive back over there and see if i can get my money back because "to add insult to injury" the food that i did receive was not fresh or hot; but spongy.

I went to the store at at 4670 West Broad street, Columbus Ohio (#70089) on 27 Aug.18. Ticket # 1162. I was very disappointed to find how much the quality had gone down in about all categories. .
1) I ordered the family meal 8 piece that has 2 sides with it. When I tried to order cheese curds with it, I was told I could not get them with that meal. The counter person just said they were told that by corporate and they would get in trouble if the did since the receipts would be checked. I settled for fries and onion rings, neither of them were good and were thrown away. Arby's is acrossed the street so I got the cheese there.
THe fish had much less flavor then normal and it looked like the pieces were thinner. Both the fish and the chicken was mainly batter,

2) While the dining room looked accceptable my order was "to go" so I didn't eat there. I did note the dining room ice machine was in op as well as the Root Beer barrel, ( but the fountain worked ok to get some).

3) The waiting time was excessive to get my order, over 15 minutes.

4) the person cooking seemed new and should have had someone with him training him.He was clearly over his head which resulted in a complaint by the person before me who claimed the shrimp was over cooked/burnt and the fish was in pieces. THis altercation with your stuff resulted in a shouting match that grew to threats.. The police were called but the woman had left before they got there.

I was sent coupons in the mail which arrived yesterday 7/25/18, I was in the area as this is now the only store within 50 miles of where I live. When I took this coupon in, I was told the would not honor it. the coupon was for a platter meal for $6.99, I was told the the had an in store coupon for a $1 off. Their regular price for the platter is $10.99. Please tell me how its fair for a customer that gets a coupon and the very next day store # 31872 won't honor it???

My husband and i were having lunch at the taco bell long john silver's at 725 W. Southern avenue Phoenix az 85041on july 20 2018 @ 440 pm and this gentleman came in and asked for a water cup and they told him that they dont have any. I know for a fact they did because I had just got one from them then the gentleman asked to use the bathroom and they told hom it was for paying customers only! So the gentleman left the temperature was 115 degrees Fahrenheit..my husband took the gentlemen his cup to the man who looked verry thirsty when my husband came back in the manager told him you cant do that! We ignored him i asked if i could use the restroom and they tole me only if i buy something mid you i just bought lunch this is not right and it is illegal to refuse someone water in Maricopa County i want action taken upon this manager who was rude and heartless not to mention all the girls who were having a craft day at the counter ignoring all the customers!!! I guess hanging out chit chating and making crafts are more improtant than the customers i stood in line for 15 before they even tried to take my order

went thru drive up ordered a number 2 /3 piece chicken and 2 piece fish with hush puppies coleslaw and a number 5 no drinks $17 even no receipt got home no fish no coleslaw called up told me no problem wrote my name down,said next time in they would take care of it has mad has I was told them no problem today went back made another purchase and reminded them of what they owed me called me a liar and a cheat and we don't give free food out told them to cancel my order and told them I would take my buisenes else where they don't give free food out I don't give out free money either you lost a customer today over stupid employees who don't no how to run a store or care about the customer I work hard for my pay check everyday I don't need someone to treat me like they did into todays world your employees should do what ever makes the customer happy cause theres plenty of places to eat out and a lot of them closeing going out of buiseness for this very reason,this particular store is in Decatur IL ON WEST ELDORADO STREET my number is 217 828 1301

Long Johns in Chambersburg PA Store 70030 has the rudest person taking orders. Our first time there, and i can guarantee it will be our last time. We were not familiar with the menu, and she wasn't very helpful. She was getting aggravated with us as she had to ask us more than once what we wanted. Again, first time there, and LAST time we will ever go into that location again. I spent 17.88 just to be aggravated by her. I asked her if they offered a senior citizen discount and was advised, well its a little late for that now. Never offered to void and start again, just let us know that she had numerour seniors there that day. Get some people with personalities and know how to smile. You know what they say, a good experience no one shares, but a bad experience will be shared over and over. I will tell everyone I can how unprofessional your staff is.

Hello my name is Christina I went thru drive thru at long john silvers in Lubbock Texas the drive thru experience was ok but the food was horrible! I bit into my chicken and it was Pink and the crust was still soggy ..it was nasty I have the receipt and I took a picture of it ..the manager didn't even say sorry or anything that's bad service.he looked at me like I was lying.i can get sick from that!

Drive through ordered fries and slaw as side and got home no slaw. Called store wanted me to drive back 10 miles to get slaw right then and unwilling to do anything else. Worst fast food on the planet and worst customer experience! possible!! I would suggest anyone that goes here deserves this awful experience after reading this!!!!!

I HAD WENT TO LONG JOHN I HAD ORDERED HOT FOOD THE COOK SAID JUST CAME UP THEY HAD GAVE US OUR FOOD FRIES WERE NOT EVEN WARM SO I TOOK BACK SHE HAD SAID WE WILL COOK YOUR FOOD FRESH AND BRING TO U I HAD POURED A DRINK JUST SAT DOWN WHEN THEY CAME WITH FOOD LOOKED TO BE DOUBLE DIPPED ( BEING MY BOYFRIEND IS A COOK ) AND FRIES WERE SAME SO AGAIN I GOT MAD AND SAID SOMETHING BUT WAS TOLD BY COOK IT JUST CAME UP SO I WASNT VERY HAPPY AND DID THROW FRIES AWAY IT WAS FRUSTRATING BEING I SAID WHEN ORDERIN PLEASE COOK FRESH MY TICKET NUMBER WAS 4442 AND WE HAD ORDERED 2 OF THE 2 PIECE FISH MEAL 13.98 FOR 2 STORE WAS 2220 LEBANON CHURCH ROAD

I was treated poorly. When I called Friday no answer. Greasy food. Manager was very disrespectful and said she wasn't giving me anything with nasty attitude and eye roll.

My name is John Price, and I’m corresponding from Las Vegas, Nevada, concerning a very troubling experience I had at one of your locations. Let’s cut to the bottom line up front. I arrived at you location at 4855 Fort Apache Road Las Vegas Nevada 89147, 9:35 PM Sunday evening July 24, 2016. The drive thru order screen was not working, however on the internet it indicated Long John Silver’s is open until 11 pm and on the drive thru order screen, under the broken screen, the hours indicate until 10:30 PM.

I pulled up to the window, behind a black SUV that picked up their order, and waited nearly 20 minutes before I got the attention of one of your female employees. The time was 9:55 PM. I mentioned the order screen was not working and she stated that it has been broke for awhile. She asked if anyone had taken my order and I responded by saying “no”. I asked if I could order and she stated, they automatically close at 10 PM. I stated it’s 9:55 PM and the sign under the broke order screen states 10:30 PM and the internet indicates 11 PM. Your employee then close the window and continue with her clean up.

Hours of operation on the facility and on the internet should be corrected for this location. Because if they are beginning to close and not preparing food after 9:35 PM on a Sundays what about the rest of the week. I can understand since the employee appeared to be a child of 17/18 years, they may not have the customer service skills to offer a rain check. However, it should be noted in whatever training program provided by your organization, that your employees should be thoroughly trained on how to treat paying customers.

I went through the drive-through and ordered a L6 with an extra piece of fish. I live about 30 minutes away from your store number 27992 The store is located in Decatur Georgia Farrington Road. The manager claim her name is Tosha which I did not believe, and the cashiers name was Valencia. They were very unprofessional and playing/joking around with each other inside of the drive-through line window. I think that is why my order was made incorrectly!! I did not receive my extra piece of fish, and I'm highly upset because I live too far away to drive back for extra piece of fish!! Instead of the manager saying she would replace entire order, she said she would replace the piece of fish. YOU HAVE got to be kidding me!

I work in duncanville, texas, but i live in frost tx72 miles south of job. I picked up 27.00 worth of meals for my family. 4 /3 fish dinner and 1 2 fish and 1 chicken meal. 4 meals total. I drive all the way home and every meal is chicken only and fries. No coleslaw no hushpuppies. I called the camp wisdom store and they told me to bring it back the would, thank
exchange it. I told them i was over 70 miles one way. I wasnt driving back there. They said just hang on the food til morning, bring it back. I said no way. Just forget it. They said to call and ask for manager and explain it to him tomoro. I said no thank you i will call corporate. So this is my complaint. Bad thing about it, its one of out favorite places to eat, but this particular store always seemths to have a a problem when i stop, why? 27.00 is alot of money when you arent pleased with the meal. Thank u, i still have receipt if you would like a copy, Jason dozier

My family ate there tonight in paintsville ky and my husband got a bottle of malt vinegar he poured it all over his fish and ate it. After he ate his fish he had a funny taste in his mouth and he was looking at the bottle of vinegar and he notices something floating in it. He held the bottle up so he could see what was in it and there was a lot of discussing stuff in the bottom of it. He took the bottle to the workers and they said it was day shift that filled them up and it wasn't there problem but they would make sure it wouldn't happen again. I do have a couple of photos. My husband got so sick of just wondering what was in that bottle. And what was in his stomach.

We ordered the family meal of fish. My 4 year old son was enjoying his piece of fish and then he started choking. We took quick action and everything is fine, but we were in shock when we saw what he was choking on. There were shrimp tails in the fried batter. Not shrimp- just the tails. This is completely unacceptable, and the LJS website is completely unusable to try and contact someone. Hopefully this will reach someone. We are considering contacting our attorney. This food was from store #022048. Please see attached photos.

I put the store number in the box and it wouldn't take all of it so here it is. G135266 on Federal Hwy in Stuart Fl. Yes we, my husband and I have always liked the fish there and decided to have dinner there Tuesday dec. 23 2015. both ordered a fish platter, well it was awful. the fish you could tell had been sitting there for hours. NOT fresh what so ever. WAY over cooked and looked like it had been sitting in grease for 2 days..which hope wasn't but sure looked it! I had to throw mine out, could not eat it. I tried but omg so awful. the employees were busy buying cheese cakes from some guy selling them off the street but in the store with them. I just can't believe the food quality given to us customers. It so turned us off! The Long John Silver's corporate office needs to hear this complaint.

I went Long John Silver's on, Knoxville Peoria IL, 3 weeks ago was called "Bud" 5 times and received fish which was not fully cooked. I baked it when I got home. Today I went through the drive through window and asked that the fish be fully cooked. I was told to pull forward, and I did. I waited 5 minutes, then went inside to be called "Bud" 6 times. I was told that I requested fresh fish and I'm the cook today "Bud." The fish looked fully cooked when I opened the bag at Long John Silver's. I went home and the fish was doughy and not fully cooked, Bud.

I received my food and drove home. Food looked as if it had been dropped in grease twice. It was greasy. The fries were cold and the chicken looked as if it was freezer burnt. Thought I would letter corporate headquarters know that store #8035 has some serious problems, every time I go there I get the same results. I guess maybe I should stop? But I really like their food.

My mother, son and I went to the location on Nellis and Bonanza on 5/7/15 @ 11am. The location was clean but there were only two people working. As soon as I got to the counter the order taker walked off and said she would just be a second. Leaving one young man in the kitchen area to not only cook the food but take orders for the front counter and drive through. I noticed that there were cars in the drive through and two other families walked in after me. In total it took about 15-20 for us to get our food. I didn't even see the lady return after we ate and left.

I have NOTHING about the food or the service or the people. HOWEVER, your survey needs help! EVERY time I complete it, it asks about my "DRIVE-THRU" experience......even if I have dined in. You need to correct your survey!

My food had hair in it. I bought it in the drive thru on my lunch break. When I got back to my office I noticed it and I called. No one ever answered the phone and after an hour I gave up. I just called an whoever answered the phone was really rude. I asked to have my food replaced but stated that I was never given a recent and she said that's my problem she wasn't replacing it.

I purchased a 2pc combo with fries, a clam meal and an additional piece of fish. After receiving my order I requested some cocktail sauce. I was told we don't have any & yes we run out of stuff like you do @ home. When asked if I could have my money back. He stated no. Never will I spend another dime @ this store. The store number is 32026 4101 S University Little Rock. Not only did I get poor service. The music was extremely loud & the workers were equally as loud. Laughing & joking. Not certain if this is how this business is supposed to run, but it's a disgrace to Long John Silvers everywhere!

My children, and I visited the store 3470 Linden RD Flint, Michigan on 3/27/2015@ around 8:15pm. As we got closer to place our order all you here and see was two managers, male and female arguing so loud shouting profanity and all types of vulgar language. The female manager was really upset cause she was the most irate. All this going on while customers are dinning. I decided to just get our food and leave instead dinning in then on top of that I got all the way home to check or order and meals were missing items i was so upset when I called to let then know the order was wrong and I was comming back I get no answer. I called approximately seven times to no avail. One upset customer!!!!!

Had dinner at LJS in Leavenworth KS (store # 31625) on 3/17/15, It was 4:30 p.m. My ticket # 3236 and I was the only customer in the store. I ordered a L9...the chicken was cold and the fries were rubbery and cold. This is the very last time I will eat at that LJS. I and my family have given it numerous chances, and each time it has been horrible. The help don't seem to care about service and the store is dirty and disgusting. I doubt if this complaint is going to do any good but I am not one to just let it go.

I ordered the baked fish dinner at the Alexandria, Ky. store today and it was terrible. It was white as snow, had no flavor whatsoever, filled my plate with water, and looked like it had been boiled instead of baked. I should have complained at the store, but they were busy and I was in a hurry. I took a couple of bites, ate my fries and hushpuppies and slaw and threw the fish in the trash. Please send me a refund.

I ordered the family meal with the 4 sides for 26.99 and everything was really greasy it just tasted like grease it was awful i don't know if you can send me a thing for another meal but it was really bad greasy

I went through the drive thru window on January 29, 2012 at 8:42 p.m. I had my 2 year old hungry grandson with me. I Ordered the 12 piece family meal. I said I wanted 10 pieces of fish and 2 pieces of chicken strips. With the 12 piece family meal you are supposed to get 3 sides. I ordered corn on the cob, cole slaw and string beans. When I Got home I realized I only had 6 pieces of fish and 2 chicken strips. I was short 4 pieces of fish. I also had corn on the cob and French fries. I did not order French fries. I called the number on the receipt and as usual they never answered the phone. I went back the following day. The young lady that worked there told me the manager was on his way.

I waited about an hour on the manager. He never showed up. I took the fries back to LJS and she said the manager said she could replace the fries because I brought them back. She would not replace the fish that I was missing or the other side that I was missing. After waiting so long I left and went home. I went back to LJS today and the manager was there. I told him what happened. He replaced the fish saying I am giving you this fish because I don't know if it was missin or not. He refused to replace the missing side. He said I could buy the side. I told him that he didn't give me anything. I told him that I paid for that fish. I told him that God don't like ugly. He said everybody is always talking about God. I told him that I was going to pray for him. I also said I am never coming back. This is the LJS at 5504 S. Sam Houston Pkwy West in Houston,Texas at the South Post Oak intersection. I paid $27.05 for this order. I still have my receipt.

Order was not filled properly missing some of fish missing some of chicken and missing hush puppies. When I asked Cassandra to please separate the order in to two different bags because they were going to two different places and stated only had one vehicle for both families living across town from each other. When Cassandra started bagging food she said out loud that she had 50 orders to bag. The other customers looked at her. She then put all of our order together. My son has a 8:00 curfew so we had to separate food. At one house then get home but while separating we noticed food missing that was the worst humiliating service we have ever had at long john silvers. Out of 40 years of doing business with this restaurant. Receipt # 1613 address 811 shorter avenue. Rome Georgia time of order 6:56 pm 2015-02-04 order was super sampler ckn plank fish pop shrimp 3b shp + sm slaw +md lj fries + sm hush pup b 2 pc fsh ml 2fish +sm slaw +md lj fries+sm hush pup b add fish 4 add ckn 3pcs ckn ml 3ckn plank + sm slaw +md lj fries + sm hush pup b f+s+c pltr ckn plank 2 fish 3 b shp +sm slaw + md lj fries +sm hush pup b tax $2.49 carry out $42.60 cash pre-keyed $50.60 change $8.00.

Dear sirs This is the second time my order at this establishment was handed to me wrong through drine through window. Even though the lady asked me to repeat order I was shorted on my food that I paid for three fish and three chicken is not a eight peice meal. Dr peper is not a diet rootbeer and to recieve attatuide form the lady behind window is not acceptable. To call the store and be hung up on twice tells me there is a problem. So I’m left with this Hope you decide to corect this problem befor it gets worse, because this to me smacks of a racial hatered situation and having that implyed by you girl is just wrong.

I ordered a set of lobster bites at your Newport Tennessee store. I paid $3.99 plus tax for 4 very small pieces. I ask your manager about the amount,’she said that they come pre package and that is the amount you get. I have ordered them before and got more then 4 pieces and the pitchure shows that you get more. That is false advertisement. And very disappointing. You should give more for the money or let people know what they are getting.

Until about a month ago the quality, quantity and service at this facility was great and we have driven a long ways just to eat at this particular Long John Silvers. About a month ago I stopped on my home , ordering 2 dinners L6 on their menu: 2 pieces of fish and two sides (we chose cole slaw and fries) with two hush puppies. When I got home we found only one small hush puppy about the size of a walnut in one of the dinners and no hush puppies in the other. In addition, when we opened the individual containers of coleslaw we found only a very small amount(not even half full). Since we have always gotten good service there I marked it up to the fact that they had two young workers that afternoon ( 5:30 p.m) so I didn’t complain. On the 20th of March we went to eat there at about 11:30 for lunch.

We ordered the same dinners we always order. When they brought them to the table the hush puppies were puffed up, hard and full of grease. I took them back to the counter and the young lady said she knew about it and was frying more. In just a very short time another worker brought us 4 more. They were exactly the same. I broke one open and showed her the batter was very small and soaked in grease. She told me it was the grease they were using and walked away. We ate our dinners with no hush puppies and no further communication from either worker. At that time we made up our minds never to go back but on the 24th I decided to get a large coleslaw to go with BBQ from another business close to Long John Silvers. I got it at the drive thru jus like I’ve done so many times before.

When I got it home and opened it, it was barely half full. I checked the date on the bottom and it was dated the 24th. I turned it upside down, shook it up ( because I know it sometimes settles) let the juice come to the top, turned it back up and it didn’t change at all. Thats three times in about three weeks and we can’t understand what’s going on but we won’t go back until we get some answers. They know us there by sight if not by name and they know we never complain.

On April 11,2013 at 4:24pm I went to long john silver drive thru in stockton Ca 7567 Pacific Avenue ordered me fshckn.meal. when I pulled up to the window the young woman there by the name of Felicia H was not very friendly she hand me back my credit card without asking if I would like a receipt she then handed me my food and I was on my way. But then when I had pulled to the side to check my order I had received cold food and the fish and chicken had looked like it was sitting for while. When I went inside the store to let them know they looked at me as if I was wrong. Did not apologize just gave me some fresher fries and that’s was it. I’m a regular customer at this long john silvers and this had happened to me a few times but had not had a problem with receiving fresher food and the employees weren’t rude. Thank you for your time in reading my complaint. I hope to not have this problem again in the future.