Lowes Complaints Continued... (Page 6)

Jefferson Davis store cheste r va waited 20 minutes, then finally left while carpet guy was on phone. Before that in blinds section, talking to associate and gets a phone call and we have to wait while she answers it. Way understaffed and service customers that are there before one's on the phone. Store is horrible, left my cart with$1500 in March and walked out, he only half mile away

Hello,
My wife and I went to our local Lowes location, in Sicklerville, NJ. We picked a Washer out nad gave all our information to the sales person and we received a 5000.00, credit limit with the Lowes no interest card, for a year. My wife finished that and we walked out with all our paperwork together, and took it home. We both thought that it was paid for from the new card, we were approved for. It took 11 days, to get our delivery of the washer and about 12 calls to Lowes and then to the trucking company that delivers. they kept saying they would call and delivery for 6 days after purchase. Finally someone I talked to said the problem was, they saw on their computer was, that it wasn't paid for. Everyone til this person did nto tell us this. We waiting all day for the delivery finally. No more problems, the delivery truck said they couldn't finish the deliveries. It then took a few more days to track down the truck, the washer was on and make the delivery. This is a disgrace and we are all very upset with the whole experience. We had to go to a Laundry mat and spend money to clean our family's clothes. My number is 215-439-8384.

I purchase 3 appliances and their parts to be delivered. I was originally sent an email that the items were scheduled to be delivered Wednesday, 11/22 between 10am-noon. I even received a call confirming delivered date and time the day before. I took time off work to wait for the delivery. Noon came and gone so I called to ask for status. I was told I was scheduled for delivery 3:30-7pm. I told them No one will be home because we work.

I was told I couldn’t reschedule until after delivery attempt was made. Well they came and left. Then on Friday I received an email that it was scheduled for Monday since they don’t deliver on the weekend. Sunday, by 5:30 pm I didn’t get a confirmation call for time for Monday, 11/26 so I call in. I was told my order was suspended and they can’t deliver my order and no one reached out to me. I asked to speak with a manager, go a hold of one but was told she could not help me since it was an online order. Got transferred to multiple different people afterwards then finally someone spoke with me but not a manager. Then I was told it will be delivered sometime from. 7am to 9pm 11/26 but can not give me a 2 hour window and if it is not delivered on 11/26, then it could be 11/27and if not for sure 11/28. Am I suppose to not go to work just to wait for the unknown delivery...I was very baffled and upset. I said forget, cancel my order and transfer me to a manager and with in a minute we got discounted. Shocked!!!!
I went to the other Lowes store for help but they can only do so much since the order was not from their store. They said that that order will not be delivered and get it canceled. Next day 11/26, by 1:30pm I still have not received a cancellation email not a confirmation of delivered call or email. I called in to find out status, but was only told it was not cancelled and the appliances were schedule for delivery but was not able to give a time and I still did not get a confirmation call for delivery from anyone. I’m at work.
Then today, I received an email to say my order was scheduled for delivery for 11/30 between 7am to 9pm again after I cancelled the order. I called and spoke with a lady, Lucy or Lisa from the online order department and was told she was get it cancelled and sent me an email. This was alittle after 12:30pm today but still nothing.

I need this matter resolved ASAP. I am not happy at all. I can be reached 209-601-8515

My husband and I went to the Glenville, NY Lowe's on November 1, 2018 to get flooring for our home. Speaking to the salesperson there, we were assured that the laminate flooring we ordered on the day could and would be installed before Thanksgiving Day. On that day we were told we needed to take the paper work to the payout registers and pay one cent to complete this order. This we did. A delivery date for the flooring was set up at this time and we were told we would be contacted for delivery. Because we never heard from Lowe's about the delivery, we went to the store to find out what was going on. At that time we were told that the order had not even been pulled but would be delivered the next day. It was. That was two weeks ago. We were told the flooring needed to sit in the house for three days to acclimate to the temperature of the home and that we would hear from the installation people within three days for installing the floor. Well, never heard from installation people either. My husband called the store to find out when the install would take place and we were very rudely told "everybody wants it done by Thanksgiving" Finally, my husband obtained the phone number of the installation people and called them. (This was over a week after delivery) He was told at that time that the installation company had just received the paperwork and the install could not be done until December 4, 2018 (well past Thanksgiving Day). In the meantime, expecting the installation of the flooring to be done, my husband had ripped out all the old carpeting in our home and gotten rid of our old furniture. We had ordered new furniture to be delivered and needed to change delivery date on this also. So we have been sitting in our home with no carpet and no furniture and a pile of boxes (24 to be exact) of laminate flooring and molding and floor patch in the middle of our dining room. My husband called the installation company again and one of their installers came to our home to look at the floor (yesterday, November 26) and informed us that the flooring we purchased could not be installed because our home's floor was too uneven. He suggested that we change orders and get vinyl planking. We went to the store to look at the vinyl flooring and were told that would not work either. It was suggested that we either get a refund or put in carpeting. We looked at the carpeting and picked out what we wanted (because at this point I just want to put my house back together after all, now Christmas is on the way). We spoke to the manager at the store who very rudely said to get "his" product back to him and then we could order the carpeting and once the carpet was ordered, it would be another two weeks before it could be installed. Now, keep in mind that the 24 boxes of flooring was delivered in a truck and was put on our porch with a forklift. My husband very nicely helped the delivery man carry in the boxes. How did the manager think we were supposed to get 24 boxes of laminate flooring in our car and into the store? I made this point to the manager and he said he would have a pallet delivered to our home and my husband would have to carry out all the boxes of flooring, the 50 pound bag of leveler, the molding, etc. Really? I am so very disappointed with the level of customer service at this store and feel that we were treated very rudely.

this problem was eventually resolved and the associate at the returns was very patient, I purchased a tankless hot water on my new cc it was defective and returned it on Saturday, they had to call credit department to get the money back they did I got another one which was also defective returned that gor a different model which was mislabeled and it came up to be 500.24 when according to shelf label and the associate in the hot water department said it was indeed the model that was 369 not the model That was 479 he also said if there was a problem to call him but after asking at least 4 TIMES they did not call him then TONITE I had to return thAt and because of your policy on credit cards they could not DO and even exchange and I Would have to wait for you to put the money back on my credit arid after I STARTED YELLING THEY CAME UP WITH A SOLUTION MAINLY A CUSTOMER CARD WHICH WAS LIKE A GIFT CARD I AM COMPLINING BECAUSE EVEN THOUGH THEY GOT THE PROBLEM FIXED I HAD TO YELL TO GT T DONE, THER WAS ALO THE SAME ISAUE WITH THE PRICE AND I DONT KNOW HOW MANY TIME I TOLD THEM ABOUT THAT ERROR, THEY FINALLY PUT JUST THE PRODUCT NUMBER IN THE REGISTER AND LOW AND BEHOLD THE RIGHT PRIE CAME UP. I DO NOT LIKE HAVING TO YELL AND I ESPECIALLY DONT LKE DIFFICULT RETURNS. BY CONTRAST I HAD TO RETURN SOME PARTS TO HOME DEPOT AND I WALKED IN GOT THE REFUND JUST LIKE THT AND WALKED OUT NO DRAMA The store in question was he Palatka store my email is doloresthebird@hotmail.com

ps as added note as soon as I pay this cc off it will be shreded

I contracted with Lowes to have a backyard fence installed on 9/6/18 and as of today 11/24/18 it is still not completed. I find this unsatisfactory and incompetent. I am a retired disabled Navy veteran who has always had a high respect for Lowes and their work for military veterans, however, in this instance I am very disappointed in Lowes and the subcontract installer. Synchrony bank just keeps adding money to my account and I have no receipts telling me how much materials or installation fees cost me. I have nit heard from Lowes in over two weeks. Thank you for looking into this complaint.

Respectfully,

Rickey A. Underwood, US Navy Retired

To whom it may concern,

I purchased a custom made French Patio Door from Lowe's San Bruno Ca in July 08,2018 for $6300.00
1st the sales associates that went to my house took 45 mins to find the French Patio door we wanted ( Jeld Wen)
2nd the door finally arrived Lowes San Bruno and Lowe's arranged the installation 08/27/18 , it went downhill from there, the installer Lowe's contracted was very rude he got frustrated cause he couldn't fit the door properly, 1st when the unit arrived Lowes - no one from Lowes check if the unit came in complete with lockset and handles, this was discovered after the contractor took off our old door and stacko the side wall 2nd the contractor blamed our floor was messed up, then later he told my husband "You bought a piece of SHIT door" then he start throwing stuff around my husband had to stop him and calm him before he breaks the door... 3rd they have to block the door with a piece of wood nailed it to the frame to secure ,so that no one can enter my house , I was dealing with Violet Tinoco, at first she was compassionate about the situation, I had to push your supplier to get the Lockset and handles sent ASAP..I had to push back my family vacation ...too make long story short it took several weeks to get the parts sent however they only sent the lock set not the handles so I have to wait another week finally your contractor sent another person from same company to install cause the 1st guy was very rude, well he didn't install the lockset and handles properly, very sloppy and scratched the volts , lockset and the door sidings , the door couldn't shot tight cause it's not aligned properly..so again I reached out to Lowes and Jeld Wen and sent photos to Jeld Wen to show what quality of a door I got and I told Violet that aside from the door being poor quality your contractor forced the install that messed it up more.. we plead our case to Lowes however i didnt get the customer service quality at all. finally Jeld Wen agreed to send a brand new door after the time I spent ... Finally the replacment door arrived Lowes couple weeks ago, I stressed to Lowes that I need this fixed before the Holiday cause now is November and I had pushed back several jobs from other contractors to lay the tiles and reno my fireplace , which cant be done not until this door is replace and installed properly... here's one more thing the replacement door arrive Lowes however Jeld Wen forgot to send the lockset and handles...so here I go again ... I reached out to Lowes last week and asked them to schedule that install asap, Violet said that she is trying to get another contractor to do the install several days pass I reached out to her then she said the contractor she wanted to use is not responding so she will send the inital contractor who did the install, she was just waiting for their call back last Friday or Monday latest, well today is Wednesday and I dont have any update , I texted the Branch Mgr of Lowes San Bruno ( Ben Martinez) but no response .. I always have to be the one chasing them down ( Violet and Ben) to get update

This is the worst experienced I've ever encountered , being in the customer service industry is this how Lowe's treat their customer ? i didnt purchase several hundred dollars worth of item, for God Sake I spent $6300.00 , I didnt get a $6300.00 door at all ..

I even invited Ben to my house for him to witness how messed up this door was and how did your installer forced it.

I order this beginning of July now almost end of November I still dont have the door that I paid for , but what I got is a defective door.

I need to get this replace properly and quickly. cause with this service failure I am paying for 2 mortagages I couldnt move in soon enough .

Why do I have to be the one to be proactive and try to get this fix, Lowes nor Jeld Wen simply just didn't show any Urgency nor being compasionate about the customers dilema . The contract I sign is with Lowes not Jeld Wen nor the contractor, so I hold Lowes accountable for all of these issues .

By the way, the sales person who sold me this door told me that Jeld Wen is the worst company to fit doors after the fact ,so why didn't he tell me this before I ordered this ?

I need to speak to someone higher than the local branch , I will also send a copy of this msg to your CEO .

I had Lowes at 5901 University Parkway Winston Salem NC 27106 come out and measure a Master Bedroom/bath, Hall, and Eat in Kitchen. They had a Vendor come out to measure-Aarons Flooring. They guy told me someone would call me back to provide the results of the estimate. I went to Lowes today, 11/21/18 to inquire about the Estimate. I asked the Representative that I was there to get the Cost of the Project. I told him that 3 rooms were measure and I needed the estimate for each room. He gave the me estimate, but it was for the overall Project and square footage. Which was 667 Square foot. I asked him to recalculate with the break down of each room. The original quote was for all three rooms with using a 1.00 laminate. I was wanting a quote for the $2.99 Pergo Laminate flooring-but would need a quote for each room. The store representative didn't know how to do that, so he called someone else to assist. The lady that came back to help was very rude and short with me-like she didn't want to be bothered. I told her twice as to what I wanted. She rekeyed the info into the computer using the $2.99 Pergo that I had picked out, but didn't do it by each room. She printed out the estimated, then walked off. I again asked the Representative about getting the cost by each room. He advised that he didn't know if the computer could do that or not. He states that I should just go with the total amount that was given to me. I advised him that what I was requesting was not complicated and I needed it so could plan out my budget. I wouldn't be able to get all three rooms done at one time, but I wanted to get the Master Bedroom and Bath done. He said he would have to see if that could be done. I was so disappointed in the lack of service and hospitality offered by this store. Both Representatives behaved as if I were bothering them and was asking them to do something that was extremely difficult. The lady representative seemed very disturbed and unhelpful. Never once, did she as any clarifying questions or answer any of my questions. I have bought from Lowes quite regularly and have never had such a bad experience as this. I will look elsewhere for my Flooring as it seems that I can not get and Quality Service from your University Parkway Store. If you need any further specifics, you can reach me at 336-642-4158. My name is Eddie Hayes.

Went into Lowe’s Douglasville Ga to review and purchase carpet. Look at different carpet an associate came over to help, there was customer that was their before us so we told her to help them first while we looked.
After she had helped them she came to answer questions about the stain master / easy hair removal, she was not from the department she called too get someone else that could a another associate came back and was on the phone. Sounded like he was handling a customer complaint.We waited until he was off the phone, got right back on the phone still working on the complaint. Waited about twenty minutes then hung up the phone and grabbed a cell phone and got on it just like we were not their. I ask the associate were the manger was come to find out the man who ignored us was the manager.
When he found I was aggravated he hung up the phone
I have owned my own business for over 20 years I would not stand for one of managers to ignore a customer at the store over a phone call.
We were looking for 750 feet of stain master with pad

On 09/17/2018 went to lowers in Manahawkin NJ 08050 and ordered a Maytag refrigerator MF12269frw. At the time the sales people were so unfriendly and acted completely bored with my order. Delivery people were excellent, after taking old refrigerator out they set up the new one and after unwrapping it the handle for the bottom freezer was broken. After talking to the installers he suggested to contact Lowes and have them order handle, already lost a day of work for this. Called appliances department and was promised a call back, never happened. Call two more times no call back finally went in. Sales women said she will put the order in and call when it arrives. Never got a call went into to see if a came in and salesmen John C. looked it up and it was never ordered. After three more week went back in 11/18/2018 three sales people standing together checked computer and were totally disinterested and said "They are closed today we will call them and call you". Not an apology a smile just a to bad in my face. Went there to get my handle and order dryer and washer. Needless to say I went to Home Depot for my items. Terrible customer service. My # is 609-312-1300 which my order is under. Sears never thought they go out of business and look at then now!!!!!

When i made a purchase on a new washer i went to the to the Lowes website to fill out the customer survey. After finishing the survey about the poor service of Lowes i thought i would receive a comment from you ( since i was highly dissatisfied). But i guess that the customer survey you want me to give is just to make me think Lowes really cares about what customer satisfation.

We purchase a new Refridgerator and it was to be delivered last Saturday (11/3/18). Sat morning the store called and stated they could not find it but would call back when they did. NOTHING. I called around 2:00 and they said they were still looking for it. Really? How do you lose a fridge. They finally called late that afternoon and said they did not find it but would keep looking and try and deliver it on Sunday. Sunday comes, no call, nothing. We go to the store and they cannot explain anything, just say they could not find it, did not know if it was sold to someone else or even delivered. This is insulting because I know they have to know what happened to the fridge. The lady said she would order a new one on Monday and put our name on it. Really, was the first one not ordered with our name on it. She said she would up date us on Monday. Monday comes, no phone call. I finally call and am told it was reordered and should be in by Fri (11/16/18) and they would call to set up delivery. Thursday comes and we get a call from the delivery guy saying they would be at our home to deliver in the next two hours. WHAT? No call to schedule, nothing. Delivery guys said he just delivers and he apologized for we had been treated, said he would call the next day to set up delivery again. We shall see if it gets delivered today or if we even get a call. My husband has his own electrical business and he purchases a lot of material from Lowes but I think we will be shopping elsewhere. Our experience is less than desirable and rest assured I will tell everyone I know. Your customer service sucks and your employees are not properly trained. All it would have taken was communication, that's it but instead we got nothing. I am not usually a complainer but it's 2018 and there are plenty of other places to purchase the things you sell. Im sure this complaint is going to deaf ears and I guess that is the norm these days.

I purchased a LG refrigerator from Lowes in 2016. The LG refrigerator cooling system stop cooling within 2 years of the purchase. The cooling system has a 7 year warranty on parts and labor. But Lowes refuses to honor the warranty that was sold with the refrigerator, or help get the refrigerator repaired. LG did have one of their service employees install a new compressor, but the refrigerator still doesn't work. Last time I buy a LG or a appliance from Lowes...

I purchased a gas stove. I asked the associate if the gas stove came with all the parts to install the stove on my own and she said yes. I was trying to save money on installation fee. If all the parts came with my stove, I could do it on my own. What she failed to tell me is that the stove that I purchased is designed for natural gas hook up, not propane hook up. She did NOT know the stove that she was selling me contained the natural gas hook up. When I got it home, and hooked up my stove, the overwhelming smell of gas went through my house. I went back to Lowes and not the appliance person, who referred me to a young male who was sitting in the cabinet dept., but I had to coax a retired female to help me find a part because the guy I was directed, per your appliance employee, to ask who was also working in cabinets was to busy on his phone talking to his friends about YouTube videos. Got the part, hooked it up, gas everywhere. Had to call gas company, emergency call and expense. The stove I purchased was natural gas, not propane. The gas company did not convert, they red tagged my appliance and told me to call Lowes back. How do you have people working in these areas that do not know the potential problems a consumer may face when installing one of your products. Had she told me that the stove I purchased was universal but came only hooked up for natural gas I would have made arrangements for my gas company to come out and do the install. NOW I AM STUCK WITH AN EMERGENCY CALL OUT FEE AND AN ADDITIONAL FEE TO CONVERT THE STOVE FROM NATURAL GAS TO PROPANE!!! All the money I have invested in Lowes for the past three years upgrading my property with your products and consistently being let down by employees who don't know anything about the products, this one I am not letting go because I could have easily blown me, my family and myself up over an untrained employee and another employee who was too busy on their cell phone talking about youtube videos. I am therefore requesting a phone call about my situation and for Lowes to pay my emergency call out fee to include all fees to install my stove properly. Thank you in advance, Stacey Womer 910-263-3540

I have a stove and the glass top cracked and after a month of calling Lowes and talking to several different customer services reps, each with a different story, I was told the stove would be replaced and when that didn't happen I am now told that the crack is not covered under the extra protection plan I bought, and they will not fix or replace the stove. Now I have to go and buy a new stove. It will not be from Lowes.

In short, on October 19 I was told that a set of hinges had to be ordered to fix the door on GE stove I bought at Lowe's. I've been on the phone with several people from Lowe's and am getting the round around. It's been 20 days and nobody has done anything to fix my problem. I don't know why it is taking Lowe's so long to send a set of door hinges.
Vicente Hernandez
6040 E. Yandell Dr.
El Paso, Texas 79905
915 778-3908

I purchased a Samsung Refrigerator Freezer and since then Lowes has had to send someone out numerous times to fix the ice maker. It was completely replaced a few months ago. Again it has stopped working. The protection plan that I kept paying for has expired. Why do I have to pay to fix something that has been a lemon from day one. I realize the problem is with Samsung but I bought it from Lowes and I would expect them to stand behind what they sell. Apparently not. At this point I am sick and tired of the entire thing and will start saving up to replace the entire refrigerator. Be assured I will NOT purchase it from Lowe's. I will never buy anything from Lowe's again. In fact I will never walk inside a Lowe's again.

Done in Maryland,

Ellen Farro

4293 Molesworth Terrace

Mt. Airy, MD 21771

301-512-3097

On Tuesday 10/30/18 I contacted Pro Service Dept.at Manchester, Ct. store by phone. I asked about installation of a recently Lowe's purchased garage door opener & repair of a squeaking door. I paid, by credit card, $35 for someone to come out & evaluate the project. I was also told that if I had Lowe's do the job the $35 would be credited to the final bill. I was told that I would be called to set up an appointment within 48 hrs. When I didn't hear from anyone I called on Thursday & was told by the manager that they are really busy &I wouldn't hear from anybody soon. If I didn't hear back by Monday (10/5)I was to call back the dept.. Yet, they charged my card immediately. Why does it take days to make a simple appointment? I find this "customer unfriendly" at a minimum. I have been a long time customer having spent thousands of dollars over the years. What can be done to correct this awful experience? I expect, at a minimum, to have received a the call within 48 hrs. As it stands, I have no idea when it will happen.
Thanks.

I made a purchase at store #1581 Terminal 15 on 10/24/18 at 10:54:14 for the Total of 1,128.77 I used my Visa card " ONE " time. The next day my bank statement showed two transactions. One for 1,157.43 and 56.34 that's two transactions after I left the store. Is this a criminal matter I do believe so, At no time did I give prior consent to anyone to add amounts debited from my account ( After the fact ) I'm very familiar with the consumer protection laws. I am very interested in knowing the individual that took it a pond themselves to run my numbers twice seeing I had the card in my wallet when I left the store. After the Fact. And increasing the total payout. Am I upset?? Yes very much so. If your not condoning this type of thievery than I would suggest someone take a look into whats going on here. Surely I'm going to.
Thank you Jeffrey Mott

On June 13, 2017, Lynda Lombard from the S. E. Greensboro Lowe's came out to our house to access and get measurements for a new shower. I emailed her the shower information that I choose on that same day. She did not place the order until 6/28/17. We paid a total of $3590.89 for the shower and installation- invoice # is 1469116. From the very beginning, we have had nothing but issues.
7/26/17- email sent to find out when the shower would be installed, the same date shower was delivered to house.
7/28/17-install completed
8/15/17- contacted Lynda stating that the shower was leaking
8/30/17- Contractor was sent back out to investigate. Found that the door was leaking
9/11/17-Nikki Montgomery- Project Manager said that a part needed to be ordered for repairs
9/13/17- Part received-called and emailed Nikki and Lynda to let them know
9/19/17- called Customer Care Department because I had not heard anything from Nikki or Lynda
10/2/17-Still no response- emailed Nikki and Lynda again
10/27/17- emailed Lynda again about shower door issues-
11/1/17- New doors and sides installed
In July 2018, I started smelling a mildew odor in the bathroom
Contacted Lynda
7/26/18- General Contractor came out to inspect and found the shower had been leaking and needed to be replaced
9/21/18- new shower arrived on my porch
10/2018- made an appointment for installation of new shower
10/23/18- General Contractor came out to demo and install new shower. Upon demolition the crew found that the base pan was the problematic area. Installation halted, they then called their boss which came out to evaluate. Wayne stated it appeared to be a default in the design and that the new shower base was identical. He could install, however the same issue would occur. He called Lynda to report his finding. He stated that she would be calling us.
10/24/18- I email Lynda to find out what the game plan was going to be. She emailed back and stated that she sent info to Stefanie Blevins at CPO and asked what the next steps would be. Lynda called me around 2:45 today and states that she had heard back from Stefanie and was told that we would be getting a refund. We could go over on Saturday and pick out new shower.
We called Customer care at Corporate office. Spoke with David in the install complaints department, David stated that some showers just leak. Told him that was ridiculous and that people do not purchase showers that leak and cause mold in the home. Asked to speak to a Supervisor. Was transferred to a Barry. Barry stated that they have done everything they could do. He did not design the shower and was not responsible for upgrades or any additional cost and that Lowes did everything they were supposed to do. I Stated that they need have their supplier (Kohler) cover any additional expenses due to the numerous inconveniences this has brought to your customer. Once again he stated this is all he could do. I then when I was going to get my refund, that I needed to know a day. I also asked him when they were going to get the showers off my porch. He was not able to give me that information and made note to have Stefanie by end of day 10/26/18 to give me that information.

We have been without a shower at least 6 months out of the past year. We did not purchase this product from Kohler, we purchased from Lowes, because of the business that we have experienced with Lowes since 2010. This has been a very bad experience for us, and we would like to hear how you are going to hold onto a valued customer.

I am attaching pictures of the current state of our shower. As you can see in the picture, there is a heater in place to dry out and kill the mold that has began to grow. Also a picture of the showers that are on my front porch waiting to be picked up.

Lowe's made a clear error regarding my eligibility for certain rebates. The rebate department responded like automatons and refused to think it through.
The store manager in Medford had no such limitations. He understood the situation immediately and rectified the situation within moments.

Thank you Daniel!

I had a complaint about an issue on oct. 18 2018 in Lafollette, tn. the manager Billy called and resolved the issue. thank you very much I appreciate the understanding. a faithful customer James and Juanita Barger

I had an appointment with Rosa Mandujano on Oct. 23 at 9a.m.The purpose of the meeting was to get an estimate for a new roof. It is now 10:30 a.m. I have called lowes 800 number twice and no one seems to be able to tell me anything. I was given Rosa's phone number. She is not answering her phone. Finally I contacted your customer service dept. The lady i spoke with contacted your store in Camden, De. She returned my call and said someone from there would be contacting me. Have not heard from anyone yet. At this point I am not sure why I bother to make this complaint. If your are not interested in my business not sure you will be concerned with my complaint. If you care to contact me my number is 1-302-653-5274

KITCHEN CABINETS INSTALLATION

On April 6, 1918, the cabinets were delivered to my house.
April 10, 11, 12 : Installation worked on but not completed; also, the Mocha Glaze quality was not acceptable.
They were replaced, but with the wrong color.
The same wrong color was sent a second time.
When the correct doors were delivered, one of the corner double door was missing.
The towel rack under the sink was not installed.

Then in addition the connection to the water for the backyard was cut off.
When the old cabinets were taken out, a leak of the faucet that feeds the water to the backyard was discovered.
The technician promised to come back and finish the job, including the connection to the water faucet in the backyard.
That did not happen. I had no water in the kitchen for about a month.

Lowe's then asked the company who had installed the countertop to connect the water.
They did that but did not include the connection to the backyard.
(Fortunately, we had a wet summer. I didn't have to water much after the planting was finished)

Since my return from summer vacations in July, August and September, I have called the Project Coordinator, Terry Vogt, several times to let her know, that I am now home.
She tells me that the installer will call me. He does not, and I'm told to be patient.

We bought a new but dented and scratched fridge at a Lowe's in Surprise, AZ., we did get a great discount, but were rudely told that we couldn't get a Military Discount which we normally get, we understand that it is your Policy not to give another discount on a discount, and that is okay, except not a 'Thank You for your Service', but a rude no you don't get a 2nd discount, you are already getting a big discount, The delivery men were amazing, but they had to leave the fridge because we had to trim 1/4" off a cabinet, later we found that the divider for the top freezer drawer was broken and were missing a few other small parts. Called the store and again was rudely told that they couldn't help us with parts because of our discount that we were on our own finding the parts that we needed.....we understand you have policies, but the rude employees we do not accept, and we most likely will do our shopping at Home Depot from now on.....

Dick Kelly and Janet Convertini

I went I to the store on Bellflower to purchase a wall oven. The oven was on sale and they said it was a good idea to pay a service to come out and measure to make sure it fits. I said fine but the sale ends in 4 days do I get the sale price if it takes longer to measure the space. The associate said yes. I had problems getting the outside service to call back for an appt. So I went in today 2 days after the sale was over to cancel the service but I still wanted the oven. The appliance mgr said I could get a refund on the service but he could not get the sale price anymore for me to purchase the oven. If I would have known that I would have purchased it in the first place. I don't think that is a fair business practice. Please email or call me. 760)927-0334.

Lowe's is ADVERTISING a pressure washer on your website: Troy-Bilt XP 3100-PSI 2.7-GPM Cold Water Gas Pressure Washer CARB Item
# 753004. for 50% off price of $199.99. Good deal, right! Not according to you its not!
Sales item is good thru 11/2/18! I Want to buy it and told you NO LONGER HAVE THIS ITEM??? Your internal folks I spoke to said its a discontinued item, and no longer available? Here is my beef..... if the item is no longer being sold at the store, why then do you promote the advertisement???
I find this deceptive and does NOT promote good will. Very upset about this.
I have been a valued Lowe's customer for many years and have never ran into this type of behavior! Here is my thoughts; if you had limited supplies of this product tell us in the advertisement. If the item is being discontinued store wide, tell us in the advertisement!! I would then understand that if I saw the ad and wanted to buy it but was too late to act on placing the order I would be out of luck and I would understand.. my loss, right!
I feel that the Lowe's of old would not do this. I can see Home Depot doing something like this, but never Lowe's.
Jim Reynolds
706-410-3884

Being treated as if your a shoplifter when you arent. Refunds for returned items should not be put on a "gift" card. If they are you must prove who you are and allow Lowes to take down all the information they please from your drivers licenses, which they demand from you and will not honor the refund unless you produce it.

We bought a Whirlpool refrigerator at your Sonora, CA store on Sunday October 7, 2018. We were told that our purchase price included delivery and installation. On Monday October 8, 2018 two Lowes delivery men took away our old refrigerator ($20.00) and deposited the new refrigerator in the middle of our kitchen. They informed us that they could not hook -up the new one because they would need to cut into the wall. They shut-off the main water valve and left our house saying that we would have to find someone else to install the refrig. They left our new fridge in the kitchen and left us with no water in our house. The main water line was turned off because they couldn't stop the copper tubing from flowing. A handyman charged us $50.00 to hook-up the refrig, to our existing plumbing.

We are cancelling the Microwave, stove and washer and dryer we were going to purchase.

I purchased from Lowe’s carpet and had it installed in a one bedroom condo in Irvine, CA. The carpet has a crease 5 feet long. I was advised by Lowe’s the crease will eventually go way or just have it cleaned. It’s been ten months and I finally had it cleaned. The crease has not gone away. Lowe’s came out to investigate, but determined there’s nothing wrong with the carpet.

Went into the Statesville lowes to buy 50 bags of black mulch. Couldn’t get any help so after loading 48 bags by myself an employee finally came over to help me load the last 2 bags. This was after he stood there and watched me load the 48 bags by myself. This seems to be the norm for this store. I am in the construction business and spent a lot of money at this location. In addition I talk to a lot of other construction workers who said they have the same issue (can’t get no help at this store) many of them including myself have been taking our/their business to Home Depot. What a shame!!!!!

Called to setup a quote for gutter repair, waited a week for appt. when they arrived, we were told that do not do repairs, only whole house gutter systems. Yeah, right. They could have told us that over the phone. We r elderly and want others to be aware of this scam.

My home phone number was included as part of my complaint submitted on 10/3/18. Thank you.

On September i visited lowes store number 1905 in fayetteville NC to purchase a water heater. The sales person named Gordon took my info and gave me an "Expectation Sheet" which stated the installer would call me in 2 days to come out and measure the water heater. 3 days went by and i had not heard from the installer so I called and the person i talked with said Eastern Plumbing Co should have contacted me and he would call them. The next call i got was from Loretta Richardson at the local lowes here stating the plumbing co had misplaced the expectation sheet and she had called them. The next call i got was on the 4th day from Eastern Plumbing Co stating a rep would be by my house on the following Monday 10/1/18 to measure the old water heater. The installer did come by, took the measurements and said he would give the info to Lowes. On 10/3/18 Loretta Richardson called me and stated my heater measured 421/2 inches and their heaters were 49 inches. She stated she would see if they could install the 49 in lieu of the 42. It has now been a total of 10 days and i still have not gotten a new water heater installed. Why? This is totally unacceptable customer service. I could have called a local plumbing co and it would have been installed and the problem fixed last week but i have been a Lowes customer for many many years and now as i ponder it, i should have called a local plumbing co. Please look into this situation and fix the problem. As matter of fact i should receive a price reduction on the new water heater and installment since i have in fact gotten the run around. By the way, my water heater is leaking and i explained that and the installer in fact saw it when he took measurements.I may be reached at AC 910-867-3633. I thank you for your time and assistance.

Ordered Troy-bilt mower with the Lowes app on my phone this afternoon (09/22). Great! Free shipping and total is less than $650.

09/22 3:07pm Got email confirming Ordeer #356606090 and delivery tomorrow morning between 10am and noon. Wow!

09/22 3:14pm Got email from credit card to confirm charge by Lowes.

09/22 3:46pm Got call from gal at Lowes Victorville informing me they don't deliver more than 20 miles to Cherry Valley and she was cancelling my order. I ordered she DO NOT and that my credit card was already charged.

09/22 4:24pm I called Lowes Victorville and asked for the manager....someone named Garrett. He insisted my card was not charged, they only do it when product is shipped out. I informed him I did not understand the problem and Lowes had a distribution facility right here in the San Gorgonio Pass. He informed me it did not exist. (It is 3-4 miles south of me right off the I-10 in Beaumont, CA.)

I have included the order status (cancelled by them) and my CapitalOne charges.

Your phone app is dysfunctionate junk and nowhere is there a 20 mile free delivery limit disclaimer. This is fraud!

I bought Samsung Refreigerator on 7/5/2018 using online Lowe’s and was delivered by Sunnyvale store. The refrigerator is lemon and started leaking from day 1. Samsung subcontracted. two companies tech.s and after 10 visits with no fix in sight, Samsung issued Ticket Number 4148304152 and contacted Lowe’s at Sunnyvale, CA to ship me a new one. Due to poor management on both sides , no delivery has not yet occurred. I need God intervention to solve this.

on June 12, 2018, I signed a at contract with Mr . S. Catto,, a Lowes Authorized Representative # 2338868, Store #2252, Bartonville, PA 18301, to install a 19X12 Deck, at a cost of $ 11,857.50 with and estimated completion date of August 07,2018. to date, September 20, 2018, my deck has not been completed and what has be completed is of poor quality workmanship! The contracted Lowes installers have only been here three times in three weeks. And each time they come, they alleged to not have the proper tools and/or, the deck material was missing parts and they have to reorder, etc. Repeated telephone calls to my Project Coordinator, Ms Taylor at 317-675-4312, goes unanswered or she does not return my call for several days. She does nothing to expediate the completion of my Deck other than making excuses for the installers. Three weeks ago, I have a video from my house security camera, of one of the Lowes contractor coming on my property without my permission and removing several boxes of my decks building material. The contractors were last here on 09/17/2018 at 1030AM. They stayed for less than 15 minutes, celling me that they forgot their saw and some screws and that they cannot work on my deck. Stating that they will return on 09/19/2018. They did not appear nor called his writer. My telephone call Ms Taylor complaining on her answering machine was not returned to date! I called Lowes Credit Card office to request that they stop payments and investigate why my deck is not being completed after two months +. Sincerely, Lawrence Johnson. 570-213-5481 Contract # 0580056

I purchased a Generac whole home generator September 1,2017. I started to buy from someone else and they told me I would regret it. Well I do regret buying from Lowe's. It came with 1 year free maintenance which is on the paper work Lowe's gave me. It says the dealer (Lowe's,)will provide the first year maintenance, valued at $1395, then Generac for the ten year extended warranty. I've been trying now for over two months on the phone for hours trying to get the service done. I just get the run around and promises to call me back which doesn't happen. I buy everything from Lowe's but not anymore, my whole house from lumber,appliances,plumbing,electrical and 3 new riding mowers. The maintenance agreement will be up in two weeks,which I guess they are hoping for. I paid over $8,000 and could of cost less from the other dealer but I trusted Lowe's for their reputation. I have to watch my 1yr and 3yr old grandsons then go to work for 12 hour shift and don't have time to keep dealing with this. Daniel Branham 606-835-7410

I was issued a credit on 8/18/2018 for $223.10 for a returned pedestal. As of today 9/7/2018 I have not received the credit on my credit card.
I keep getting the run around when I call the store and corporate customer service. The return order number is 354335699.
It took 3 months to get the washer we purchased now I have to deal with this too.

Henry Abel
281-516-0809

Hi there.
I would like to help lowe's to save a lot of money on the factory cat scurbbers, Triad service center is charging lowe's sometimes 500% on the parts and charging couple hours laber for maybe 30 minutes job. please have someone to look at this. I will be more than happy to help.

An employee at the Sanford, Fla location named Vinny was very rude and smelled of alchohol. Very unprofessional behaviour.

I went to Lowes in Shelbyville Ky to get a bid on putting in a walk in shower with safely grab bars. Well first thing was I had to pay for the bid $ 75.00 which was my stupid mistake so be it. well they came over with a contractor he said no problem , Great news so after a few days I got a bid of $ 5211.00 Great then I was told they could not warranty for the one yr . I would not agree to that ,so the next day I was told the contract would honor the warranty Great then I was told they would have to be a extra charge for putting in the grab bar. Now here is were it all went south, I was told I could get a discount of 10 per cent for being in the military . I have trouble understanding this part If you recall the bid was $ 5011.00 with everything But after my 10 Percent discount the bid went to $ 5013.00 . Then they wanted all the money up front I will not do that I agree to pay half to start the job and after the job was done I want pay the rest, so after that I said I have had enough just forget it .I have excepted that I was scammed out of $75.00 which was my fault for being stupid enough to pay for a bid. So all I can say is enjoy that money because I will never pay for a bid at Lowes or anywhere else and will not go to Lowes for any projects and will not recommend them. I will still continue to buy from Lowes but just not for projects

Roddy Nolin

Smithfield Ky 40068

%02 706 0607

Traveled 50 miles yesterday to purchase kitchen cabinets and sink package I had already measured and was prepared to order I asked the sales associate what the total price would be as I wanted to buy this layout She informed me I had to make an appointment with a designer. I told her I was already set and wanted to buy that layout She wouldn't do it So needless to say I am going elsewhere. I would like to know why someone just cant go in -order-arrange delivery without all the unnecessary requirements that are in place? It seemed like she felt I couldn't possibly make a purchase based on my decision Very frustrating I understand it would have to be ordered as the layout is just a design sample I felt she could have just looked and placed order So 100 miles for terrible service

applied for your credit card, they gave me a $3000 credit limit. i called to increase but was denied . never heard of the bank that issuing card. cancelled card. NEXT DAY APPLIED FOR AMERICAN EXPRESS LOWES CARD AND APPROVED IN 5 MINUTES FOR $10,600!! so what two bit bank do you do business with!! when i get the letter for denial i will give it to my attorney. More than likely there will be a lawsuit! I'm going to make this public so hard working people like me don't have to go through the aggravation.

I would like your feed back.

We ordered carpeting 6 weeks ago. Measuring was done 5 weeks ago. We have not heard anything since then When we call we get put on hold for an hour. We paid for this already. Will never shop at Lowe's again and will put complaints out on all social media, yelp etc.

On 8/7/18, my friend and I walked into the Allen Park Lowes store #1859, we went to the Pro Desk station and talked to an employee I was asking his about the QSP quote I had with me and wanted to find out more information. He said he worked in the wood department and called a manager for me, which was fine.
A couple of minutes later Jose the Manager on duty came over I reached out my hand, greeted him, and introduced my friend Caterina I asked him and I quote. “ I have a QSP quote came back which had a savings of 4.9% is there any way we can get 5.1% and make it an even 10% so we can purchase the lumber we needed to build our deck”
Jose the manager on duty replied and said why you think you should get 10% off. I was confused I did not understand what he meant and then he rephrased it two different way I said to him I really do not understand your question is. Then it looked like he was annoyed with me for no particular reason,
I asked him again and explained to him that my friend and I are trying to build a deck we had the quote for $2100.00 for the lumber and all we were asking is we can get the 5.1% to purchase the wood for that reason he seemed to get more agitated again he kept saying who are we to get the 10% off. Now maybe 2100.00 is not lots of money to Mr. Jose or Lowes but to me it’s plenty
But this time with a smirk on his face which indicates a couple of things, his domineer was clear he had no intention of helping us at all and his attitude was very confrontational Now mind you I have no idea what Lowes policies are I know before that with that big of an order any manager can make that call or simply state that he cannot do it based on store policy Mr. Jose could of just said that our policy would not allow us to do anything for me and may even go a bit further and explain the store policy which would have been the correct way to go about this issues further more his attitude and domineer was terrible
I asked if there was a general manager present he said loudly No, now I’m feeling attacked by his actions I said dude what up with your attitude all I’m doing is asking you a question and your snapping at me for no reason, this is when I was shocked and he said to my friend Caterina if we don’t like his attitude then we can go to Home Depot or Menards and told me to Please leave the store , I said to him who’s the general manager here he said please leave , I said I’m not leaving who do you think you are and he walked away rudely grabbed his phone and I’m thinking he’s going to call the police which I was about to wait and see what happens, now I’m fuming
So my fiend Caterina said just go outside and cool off I wait for about 10 minutes and she walked out with receipt in hand I said to her what did you do she said I ordered the wood I said to her why She said “Do not let one person’s attitude ruin the values and hard work of other employees” all I had to say to her was good bless you In addition I have been a loyal customer to the Lowes store in Allen Park since they had opened Love the help every time I go there and always find what I am looking for the cashiers are always friendly, maybe this is an isolated incident Maybe Mr. Jose was having a bad day or just stressed out Understandable we all have our days, but still no reason at all to be rude and confrontational to any customer or me at all Any question please reply thru email
Hani Elayan 313-999-1998 hani.elayan@fcagroup.com or hani4301@yahoo.com

I purchased stove, refrigerator, dishwasher and microwave. when the refrigerator was delivered they scratched my hardwood floors.. the delivery men didn't seem too concerned and he said he would take photos and tell his manager. I did not hear anything from a manager, so when the install department called to install the dishwasher and microwave I asked her about the floor damage and she said she would have a manager call me. The delivery was on 7-30-18 and I still haven't heard from anyone. I have emails and photos of my correspondence.

An added note, when they deliveryman removed the old stove, i asked him if he should put something down on the floor to protect it and he stated he didn't have anything, so I gave him a towel... he also mentioned that floors get scratched all the time and that Lowes would fix it.... I find this statement very hard to believe. If you check my phone number I have used Lowes for many purchases in many different homes I own and I have never had this happen to me before. My dishwasher and microwave are to be installed tomorrow and I am very hesitant to have this done by your people.

I would appreciate a call or response immediately.

Thank You

Lori Barnes
913-522-3149
3200 Bonsai Dr
Plano TX 75093

You have a bunch of idiots working your customer phone service for Lowes credit cards. A week ago I tried to place an online order for a box of engineered flooring. When I tried to use my Lowes credit card it kept showing that the security code on back of card was wrong. I have had this card for years and it has always worked fine in the store. This was my first time using it online. I called and after talking with a woman service rep and she putting me on hold FOREVER...more then 15 minutes... she finally came back on and said she'd issue a new card but that I could use my original card in the store until the new one came in mail. I assumed she was sending a card with a new # and new security code. That same day I went to our local Lowes in Kentwood Mi and placed my order for the flooring there. My card worked just fine at the store. Today I received the new cards and THEY HAVE MY SAME OLD # AND SAME OLD SECURITY # ON THE BACK.....WTF. This was a complete waste of my time. SOOOO... once again I called and todays person tells me that OH NO...a brand new # with different security code has to be issued and my old # has to be cancelled with no card available for 7 to 10 days. You need a lot better training so VALUED customers don't need to waste their time in this fashion. I have more building products that I need to order this week but since at the moment I dont have a working Lowes card I will be forced to purchase elsewhere. Nice way to treat someone who has been a Lowes customer since you started in Grand Rapids mi.

Bought Troybilt mower 6/31/18. Checked oil started and cut lawn. Next time I went to use it died after one pass. Checked oil ok Wouldn't restart felt like had no compression. Took it to Lowes and was sent out for service . Connecting rod broken due to lack of lubricant. Well ok thats a cause of broken connnecting rod but in this case I had checked oil on two occasions and whoever diagnosed it took the easy conclusion and sent it back unrepaired. I realize you have policies but in this case you are losing a customer for life and your reputation will be sullied by everyone I speak to about this. If you had sent it to someone more reputable they might have noted that the mower did in fact have oil in it, it was only 6 weeks old and maybe there is another cause for the connecting rod issue. Anyway that is enough for me to hold a lifetime grudge against Lowes as well as Troybilt. Thanks for listening and I expect I'll see you in heaven.