Lowes Complaints Continued... (Page 7)

On June 28, 2018, I purchased $12,211.48 appliances and services from you. So far I have only the carpet installed I have tried numerous times calling my production person with not one phone call returned. Finally I called customer service and they did final a complaint with the store I purchased everything from. Finally I got a call from the production person stating appliances and material will be delivered the 15 of August with installation slated for the 20th two months after order was placed and paid for. In the meantime, I have no stove, refrigerator, dishwasher, microwave etc. since I moved into recently purchase home Needless to say I am very dissatisfied with your service I will say I believe your production person is responsible for dropping the ball but thats no excuse. I would appreciate anything you can do. Hopefully I will get a answer soon.

Lowes offers price match and lowest price, however their carpet Subtle Beauty III is the exact same carpet and manufacturer as what stainmaster calls Refined Vision III.

This is a total scam that LOWES has their own name for the same exact carpet because they use it as loophole to get out of price match. I proved it is the same carpet and yet they say well the name isn't the same so we cannot match it even though I contacted the manufacturer and they said it is all the same and NOTHING is different other than they have different name for the carpet for lowes.

DECEPTIVE and WRONG. BOOO to LOWES and their FRAUD in advertising.

Today at 8 am I bought material for a job using white vinyl railing. After reaching job site I discovered that 3 packs of the end connectors had been opened and three different types of connectors were in the bag. I also bought an eight feet long rail kit, but was unable to use. The plastic wrapper was almost torn off. I returned this rail kit to the store at lunch time. I gave Jennifer my receipt and she promptly asked, "are there any parts inside". I answered that all parts are there. She gave me a smirk and said since I opened it she would have to call the lumber desk and get someone to "ok" that everything was there. Approximately ten minutes later Joey arrives and looks at the wrapper on the kit. He doesn't know so he proceeds to call someone else. After ten more minutes she does the return transaction. I say all that to complain about how cold I treated and how unprofessional both were. I am purchasing materials every week for various jobs and spend upwards of $100,000 each year. I have been using this Hamilton store since it opened and have never been treated in this manner. I hope you address this poor service and call me to discuss as soon as possible.

Al Gross 513 542 5419

I have always received good service and everyone is helpful until today. The best service and help comes from Janet at the Commercial desk.

On July 9th 2018 I purchased a toilet and paid for an installation. I had to call the local store Parker Co Lowes to reschedule the installation due to a death in the family. Upon calling the store I was transferred more that 5 TIMES, and never reached the correct person. I hung up and called back a few minutes later, asking to speak with the store manager. He was finally located (took about 5 minutes on hold) and he finally found the person that was to install the toilet. A new date and time was scheduled for July 30th at 2 PM.

On July 30th at 2:15 I called the Parker Lowes store and again, to ask about the install due to the fact that the installer was late and I had not received a call to let me know why. I was transferred 3 or 4 times and finally reached someone that said that I did Not have any installation scheduled for today. I insisted that I had and was placed on hold AGAIN. They finally came back on the line and stated that they had called the person that was to install the toilet, and he was responding to the store to pick it up and come to my house to install the unit.

Also on July 9th I paid for someone to come to my home and measure my windows for Garber Blinds. That was completed on the 17th and the gentleman gave me paperwork, stating that someone from Lowes would call me to set up an appointment to get the blinds ordered. I finally received a phone message on July 26th, stating that the person I needed to talk to would not be in the store until Monday July 30th. When I called the store today to ask if I could come in and order the blinds, the person stated that she was busy with lunch, and an appointment from 5PM to 7:30PM today, but she would be in the store tomorrow at 10AM.

My opinion of the operation of the Parker Lowes store is very low. No one in the store has any telephone skills, the calls keep being passed around until the customer gets frustrated and hangs up...The "HOLD" music is terrible. After my experience with the telephone circus and the unavailability of anyone to order blinds, I think I might order the $2000.00 worth of blinds somewhere else.

Respectfully,
Terry L. Vaughn

9641 Deer Horn Ct #156
Parker CO, 80134 Cell:303-349-8848

My wife and I asked about veterans discount and older gentleman told us we had to go to cust. service and show DD214 then just walked away and had a young lady named Sam to take care of us. Sam helped us and was very nice, this older man was rude and disrespectful. He acted like he was her boss but a poor example of a supervisor if that's what he was. I didn't get his name but he was a senior citizen. It surprised me because we have always been well treated at Lowe's. This gentleman is not an asset to your company in my opinion. Thank you, Roy and Sandy Shaul, Bartow, Fl. 12:15 PM 7/30/18

My order was made through Lowe’s website (screenshot attached). I placed the order in good faith that Lowes would stand by the terms of ofer which includes shipping. I placed the order July 17. July 19 I was informed the order was delayed. I had no other information provided until I emailed Lowes requesting a status update on July 24. July 25 I was informed the order was cancelled due to “shipping issues”. This is totally unacceptable and wonder if not false advertising. Mr Jerry Hoffman Assistant Store Manager for store0657 sent an email July 28 stating they couldn't ship parcels to Wyoming.

Lowe's offered the item and shipping method. Fulfill the order.

My husband and I were in store no. 2478 Kathleen, Ga. We stopped there to get a swivel ball attachment for our shower. Once we got to the right department we asked a store employee named Jim where we could find it. He said he didn't know and that it may be on the next aisle over. End of discussion. Didn't bother to even try to help us. We went to customer service and explained to them what had just transpired. Shanitra was very kind and helpful to work on resolving this issue. Another employee Brittany who was a section manager but not sure which section went out of her way to look up what we needed and went and got it for us. She also said that Jim has be reprimanded for this other times and yet he still gets by with it. I don't want to see anyone lose their job but some of these people have be held more responsible for their actions and behavior toward customers.

I commend Brittany and Shanitra for their professionalism and kindness. They are an asset to that store.

We have had several issues with a recent order from your store.
The order number is 352514644 this order is in my wife's name Gail Pursel.
First off we had problems with getting the delivery here, I had to call customer support and get their help. This should be noted somewhere on our account.
When the order did finally get here one bag of cement was ripped and the 2x4's were the worst I have ever seen. They actually still had the bark on them. I have included some pictures of the wood.
The big question that I have is we ordered these products from your Bloomsburg store and for some reason they shipped it from your Selinsgrove store. I ordered it from Bloomsburg for a very good reason. I do not like to do business with the Selinsgrove store it is all around not a very good store not very helpful and bad products.
This was totally unsatisfactory and unacceptable. In the future I will not order anything from Lowe's if it will be shipped from the Selinsgrove store.
Thank You,
Richard Pursel
570-275-6393
sugarfoot327@aol.com

Lowe's installed a new door recently, but a 3"X2" section of the door was not stained. Contact with the local Concord store attempting to send stain to my home and attempts by myself with the manufacturer is bot getting results. The Install Manager in Concord is also not getting any cooperation from the manufacturer . Maybe we have to install a new door.

My phone number is 925-324-5385

Waited two weeks to get an installation date for carpeting.It is a rental unit and I explained ths critical. Now it will be 9 more days to get installed. This delay will cost me at least the month of August at $1650.00 monthly. Very disappointed in service !

For almost a year I would use my business card to purchase materials. When I would return an item the system could not find my card info if I didn't have the receipt with me. They suggested I get there myLowes card. That's even a bigger joke. Sometimes when I use it the system will recognize it and other times it says the card doesn't exist. It's an absolute joke. It's been so frustrating I have decide to either shop with someone else at the other end of town when I'm working there or shop strictly at Home Depot. At least I never have a problem with a return. I will never set foot in another lowe's.

I purchased a Husqvana Zero Turn Mower from Lowes on Hwy 18 in Jackson, Mississippi. I bought the unit in 2016. When the mower was delivered, I was excited, tried to start the unit immediately after unloading it off the truck. The mower would not crank. I reported the issue to Lowes; they picked the mower up, serviced it, at least that is what they told me. They returned the mower to me. I used it one time tried to start the mower. The battery was dead. Lowes gave me a replacement battery. The mower still would not crank. Lowes referred me to a local repair shop-Revel Ace Hardware in Byram, MS. They told me, it needed a selenoid switch, what? I just purchased this mower. They said it would take quite a while to get this part, and it did. They picked the mower up in April 2018, it is now mid- July 2018. Oh yes, the selenoid switch came in, they attempted to fix the mower, but it didn't fix the issue. They said they would have to order another part and as soon as it arrives they would get in touch. In other words, don't call us, we'll call you.

The State of Mississippi has "lemon laws" and I am seeking a refund on this lawn mower because it has been in-shop for repairs more than it has been on my porperty in my back yard. Lowes store in Mississippi has been indignant and refuse to accept any responsibility for the lemon mower. The store Manager avows that this is between the manufacturer and me, but I am in disagreement. Lowes is a party to this contract, and if they want to maintain a respected reputation in the community; they should live up to their responsibility.

I trusted that I was purchasing a reliable machine from a reputable outlet chain; however, my experience has been one great big nightmare. I trust that lowes will honor its responsiblity and refund or replace the unit with a "new" mower, not a refurbished, recondition mower with a jacked-up price because that is what I feel I got out of the deal. Lowes must do right by it's customer or they will likely have a very short, uncertain future- just like Sears, an organization that has a history of mistreating and duping customers. This practice has pretty much put them completely out of business. I trust that Lowes will do the right thing.

I am writing to let you know about the poor customer service I received. On July 1st I ordered a dishwasher, refrigerator, washer and dryer and a range totalling approx. $4500.00. Not a lot for some people but for us it is. There was some mix up with the delivery dates and was decided to bring them on the 22nd of July. they showed up on the 18th and call later to inform me that they were there and I wasn't. I then learn that some of the items would be coming from Lewisburg and some from Beckley. On the 22nd I got a delivery of the range and dishwasher. We asked the delivery man and he said "not today" in broken english. I then called to find out the problem and was told that "Sterling" was down and they didn't know who was supposed to get what delivered. The girl at Lewisburg was very nice and assured me someone would call me the following day. This did not happen. I called back and the person said the refrigerator was not there and MAY be in on the truck Friday, the 27th. The third time I called Beckley and asked the question the girl said the problem was "Sterling" and that someone would call me when they got it all sorted and she hung up on me.
I have worked in retail my entire life and I find this very upsetting and totally unacceptable as I am sure you do, or should. I am trying to be understanding but there is NO excuse for rudeness. Your mistake not mine. I have spent $20000.00 with Lowes in the last 6 months but will certainly think hard before making any further purchases with you.

I have attached a email I sent to Ben in the Augusta, Ga Store on Friday 20 July, 2018 which pretty much spells out our situation. We have yet to get any response from Lowes via any means of communication to this situation. We need to find out where we stand, so can someone please call us (706) 799-1567 so we can resolve this issue.

Ben,

We’ve tried numerous times to speak with you or someone in reference to the fence that we received. Although we feel we specifically order a 6’ spike top Providence fence with a 6X12’ Gate to replace the 5’ fence and 5X8’ gate we presently have, we unfortunately signed a contract not verifying it indicating that we order a 5’ fence. Our situation now is that we received the right gate and the wrong panels, of course which are not installed 1) because they don’t match 2) the hardware received was incomplete 3) no concrete for installation was received. This material was received July 6, 2018 for a fence that was supposed to have been ordered and installed by March 1. We have tried to be patience with the process but it seems that Lowes is unable or unwilling to assist us in rectifying this problem.

What we would like is for Lowes to at least pick-up and credit back the 5X6’ panels and line post so that we can move forward with our project by getting what we need from another source. So we would sincerely appreciate it if you or someone would at least call us back to discuss this with us.

Thank You,

Patricia Coleman
(706) 799-1567, (706)771-9447

I live in McAlester, OK. To start off, We purchased a complete kitchen remodel from Lowes on 03/24/18. It is now 4 months later and we are still without a functioning kitchen. The cabinets have been installed with a process of not having some of the right parts and parts that were not ordered was sent. When the cabinets finally arrived, two months later, after the purchase, the installers did not realize it was a complete remodel, so they had to come back two days later to finish. The trim above the stove was not installed correctly and was hanging; trim on the opposite wall was poorly done and uneven in one place. We called our sales associate, Kay Chapman and provided her with pictures. On top of having to reorder the coffee cabinet (the original was the wrong size), she now had to reorder those parts also to repair the error of installation. The wrong color paint was ordered (black) instead of the color of the trim, so the cabinets still look horrible on the trim. The trim was redone with the same paint, so as I said, it still looks horrible and the coffee bar is still not correct. On the reorder we finally received the new paint, but we also had doors delivered to us, which we have no idea what they are for. She was supposed to be ordering a part to fix the coffee bar. I am upset, but can you imagine what my wife is going though trying to cook and clean dishes in the bathroom for 4 months. In her words, "THIS IS TOTALLY UNSANITARY!" And she is fed up. My wife complained to a manager week before last, and I received a call on 07/18/18 from the counter top department. They informed me that they called and found out our counter tops are now on back order and will not be in until August sometime. UNACCEPATBLE! Why wasn't this known sooner and relayed to us. They stated they will set us up with a temporary counter and install the sink so that my wife can use the kitchen. My concern is this will also take weeks to perform. There is nothing we can do but accept. I am humbly asking that your corporate office make sure the counter top is installed ASAP. Below is the amount we have spent with Lowes and it is going on 5 months without a kitchen. Thank you, George Spicer

Cabinets, counter, Labor: $9.000 (plus)
Kitchen Farm Sink, Delta Debonair SS Pullout: $511.37
Frigidaire Gallery 2 cu ft Built in microwave: $319.00 (plus tax)
Frigidaire Black/Stainless 27" Microwave Trim Kit: $129.00 (plus tax)
Backsplash: $687.88

Plus hundreds more on odds and ends. Please get our kitchen installed. Thank you.

Ms. Chapman should have pictures of the installing that had to be repaired. I do not have them on this computer to include but can mail them to you.

I'd like to start out by saying you need to eliminate your slogan because it does not represent ANY division within the company. I placed an order online on 07/14. Was told my delivery date was 07/17. At the end of that day received a phone call stating there was an issue with delivery but would be delivered the following day 07/18. On 07/19 was told my order was delivered, as I was currently at my house I explained that it was not. The person on the phone then got extremely ignorant and said they'd look into it and call me back. The next day I called to check on the order since I never received a call back and they told me it was on the truck the day before and they don't know why it wasn't delivered. That person then told me the order is still on the truck and they would ask the driver when he returns at 12pm why it wasn't delivered. This time I did receive a return call at 12:30pm for him to tell me the order is still on the truck and he still doesn't know why it wasn't delivered as the driver left. Why my order couldn't have been delivered that day is a mystery. Either way he assured me it was going to be delivered 07/21 between the hours of 11:30am and 1:30pm. At 2:30pm on 07/21 I again called Customer Care which the first person acted like he was doing something to help but then put me on hold for 5 minutes for another person to pick up. That person said she called the driver(I believe that was complete BS) and said the driver was on his way to the store to pick up the order. Now this completely contradicts what I've been told for the past 3 days. She then begins to tell me for any other help on the matter or for answers about compensation for this issue I must speak with the store directly(more bs). I asked to be transferred to the store where the person working the service desk tried to help me but was unable to. That's when she transferred me to the delivery dept. but instead was placed onto a survey! It is now 3pm on 07/21, I have no answers, no clue where my order is and at this point want to close all my accounts personal and business with Lowes. This has been the worst experience I've ever had! And if I was able to take the lone star off the rating I would and make it a negative rating.

HI MY NAME IS MARGERET HUNT AND I AM A FORMER CUSTOMER THAT SHOPS AT THE LOWES 8383 Memorial Blvd, Port Arthur, TX 77640 . NORMALLLY I MIND MY OWN BUSINESS, BUT TO TODAY IM GOING TO SPEAK UP FOR ALL THE EMPLOYEES THAT WORK AT THAT STORE. I AM VERY DISSAPPOINTED AT MANGAEMENT AND HOW THEY TREAT AND TALK TO EMPLOYEES. WHAT I WITNESSED ON MULTIPLE OCCASIONS EMPLOYEES BEING YELLED AT FOR HELPING CUSTOMERS.LAST MONTH LEXIS WAS HELPING ME WITH BUYING A STOVE AND REFIDGEATOR AND ONE MANAGER CAME TO HER AND SAID LEXIS I NEED U IN TOOLS RIGHT NOW. LEXUS SAID I WILL BE THERE SOON AS I FINISH WITH THIS CUSTOMER. THE LADY SAID NO I NEED U OVER THERE NOW SOMEBODY ELSE CAN HELP HER, THIS NOT YOUR DEPARTMENT. ALL NASTY AND RUDE SO I SAID WELL MAAM YOUR A MANAGER CAN YOU HELP ME SHE WALKED OFF AND IGNORED ME AS IF I WASNT EVEN THERE. BUT TODAY WAS UNACCEPTABLE FOR ME. I WATCHED TWO MANAGERS PRETTY MUCH BULLY LEXIS, WHICH IS NOT RIGHT UNDER NO CIRCUMSTANCES. AND TO DO IT FRONT OF OTHER CUSTOMERS AND ASSOCIATES. I WATCHED THEM TALK TO HER LIKE SHE WAS A DOG, THEN TO THREATHEN SOMEONES JOB. I BEEN COMING IN LOWES FOR THE PAST YEAR DUE TO MY HOME BEING DAMAGED BY THE HURRICANE. ITS ALREADY HARD TO FIND HELP IN THE STORE BECAUSE ITS SO BUSY, BUT EVERY TIME I COME IN I CAN FIND LEXIS AND SHE HELPS ME FIND EVERYTHING I NEED. SO NOW WHEN I COME IN I ONLY ASK FOR HER. I HAVE SPENT THOUSANDS OF DOLLARS IN LOWES. AND DONT THINK I WILL BE BACK. IF THIS IS HOW YOU TREAT EMPLOYEES I WILL NOT BE SPENDING ANYMORE OF MY MONEY IN LOWES. SOMETHING HAS TO BE DONE. EVERYONE SHOULD BE TREATED WITH RESPECT

I purchased a shadow box fence from my local Lowes (Charlotte, NC) in June 2018. Install date was scheduled for June 29, 2018. Well that day came and went and when I called Lowes I was advised they did not get the order from the "subcontractor" (aka the fence install co) in time and my fence product would not be delivered until Tuesday July the 3rd with the install date of Thursday July 5th. So the fence pieces get delivered on July 3rd. On July 5th the installer are a NO SHOW. I call and was advised there must have been a mix up and the fence installers got an extra day for the 4th of July holiday. Install now gets moved to Friday July 6,2018. Finally the fence crew shows up at 9am works till noon, takes a 2 hour lunch break, returns to my yard at 2pm. We then get a horrible thunder and lightening storm roll in at 4 pm and they leave (the weather is not their fault), the two man crew returns on Saturday at 9am, it is cloudy but not raining, they ring my doorbell at 10:30 am and tell me they are leaving for the day due to bad weather. Not raining, just cloudy out. 2 man crew shows up Sunday at 8:30 am works till 7 pm my fence is still not completed, they come back on Monday at 8:30 am with 3 men. They finally finish the job. I saw a lot of mistakes with the shadow box fence like the space between each picket were "eye balled" instead of being precisely measured and there were large gaps near the posts. I made my concerns to the workers who were more than angry with my non approval of the job. They fixed some of my complaints with haste. Still not satisfied with the install.

I call Lowes Customer service and the salesman as well as the owners of the fence install company came out to see the problems. They agreed with ME. Now I have been waiting since July 10 for the fence contractor to come back to me to "fix" the issues. I have been getting the run around about when the issues with my fence will be fixed to my satisfaction.

Yet Lowes charged my Lowes credit card and expect payment on time for the cruddy fence install. My next step is to right to Lowes Corporate about this situation to see if getting some higher ups involved will make these people move a little bit faster regarding my issues.

Good Afternoon = June 24 2018 I purchased a Top Mount Refridgerator/RT18M6213SR/Order-PO #76971662(51 Woodbridge Ctr Dr, Woodbridge NJ Store #1658) - Sales Associate explained 7/12 or 7/14 estimated delivery date to my residence- I called Customer Service 7/9/18 tt a "Foni" representative, told again 7/12 estimated delivery date and will be received 7/14, also if not received 7/12 then possible Sunday, 7/15 delivery date...….7/12 I called Lowes(Woodbridge NJ ), "prompt #5 for Applicance Dept, tt a Lisa, told "Refridgerator will be on Sun, 7/15 nite truck, should receive Mon, 7/16" .your delivery service, XPO Delivery calls my home phone @ 7:11am Saturday 7/14 stating "5p-7p" delivery, my husband gives his cell # for a "30 minute or less" phone call= NO Delivery, NO call from Lowes or XPO Delivery to explain.. Sunday 7/15 around 10:30a I called XPO Delivery..the "phone prompts" when utilized by me eventually "disconnected" my call, Called tt Lisa again in Store 1658- "Vendor excuse".. So much confusion still going on.....XPO Delivery called again Mon 7/16 evening, I put in my cell #- said between 5p-7p Tues 7/17...no call ever received...XPO Delivery Truck Tracker shows the refridgerator DELIVERED 7/18/18 AT 1AM!!! - I went to Store 1658, Terminal 14, Associate "Toni" @ 8:37:29 today 7/18/18 to "complain", computer showed no evidence where product is....I asked and got my credit card refund activated..I;m upset my existing fridge not broke, just old(16 yrs old)making strange noses. I did my part in good faith, truly wished Lowes did their part...very dissatisfied- I;m advising family, friends of this unnecessary experience and I still have no new refridgerator that I paid in full for. Candace Cook-28 York Dr #5A-Edison NJ 08817.

on MAY 25 I PURCHASED OVER $7000 OF APPLIANCES FOR MY CHURCH,APISON UNITED METHODIST, ALL PURCHASES WERE INCLUSIVE OF INSTALLATION. IT TOOK UNTIL EARLY JULY FOR THE STORE TO GET ALL THE APPLIANCES IN STOCK. THEN THE APPLIANCE INSTALLERS,EDWARDS ELECTRIC?, BEGAN WORK ON THURSDAY 7/12, THE JOB WAS TO COVER ANY MODIFICATIONS TO THE SURROUNDING CABINETRY. THE JOB WASN'T COMPLETED THAT DAY AS THEY HAD INDICATED, PROBABLY BECAUSE THEY DIDN'T START UNTIL THAT AFTERNON. GERALD ,INSTALLER, SAID THEY WOULD BE BACK NEXT DAY TO COMPLETE JOB.THEY NIETHER CAME BACK OR CONTACTED ME WITH ANY EXPLANATION. I CALLED THEM ON MON 7/16 AND WITHOUT ANY REASON FOR THE DELAY OR FIRM RETURN DATE. I WAS GIVEN A FLIMSY PROPOSED DATE, TUES OR WED. IT IS NOW TUES AFTERNOON AND I STILL HAVEN'T HEARD FROM THEM.
THERE ARE CABINETS AND DRAWERS STILL LAYING IN THE FLOOR, REFRIGERATOR HAS NOT BEEN PUT IN PLACE AND ICE MAKER IS NOT HOOKED UP. I WENT TO LOWE'S TO GET THIS WORK DONE IN ORDER TO AVOID THIS STANDARD CONTRACTOR SLAPSHOD, UNRELIABLE SERVICE.PRIOR TO THIS FIASCO I WAS PASSED AROUND FROM ONE LOWE'S PERSON TO ANOTHER, I THINK ABOUT 8. EACH ONE GAVE ME A VERY SINCERE PLEDGE TO TAKE CARE OF GETTING THE BALL ROLLING. THESE ASSURANCES PROVED TO BE UNTRUE. THEY WOULD PROMISE TO CONTACT ME THE FOLLOWING DAY, NONE OF THEM EVER DID SO. I REGRET THAT I DIDN'T KEEP MORE ACCURATE RECORDS BUT I NEVER THOUGHT THIS JOB WOULD DRAG ON FOR THIS LONG, BE PASSED AROUND, IGNORED AND FINALLY SET UP WITH AN UNRELIABLE INSTALLER. MY CHURCH HAS HAD AN ACCOUNT WITH LOWE''S SINCE 2006, NEEDLESE TO SAY WE WILL BE CANCELING THE ACCOUNT AND RECOMMENDING THAT ANYONE WANTING GOOD SERVICE DO THE SAME.

i ordered a refrigerator.they were supposed to deliver it on 07 17 2018 with a 2 hour delay they called the day before and it changed to a three hour delay.today they called and changed it to a 5 hour delay.they are making me miss an important meeting . it's a shame a big company like this one,can't plan any better than this.

I purchased a washer & dryer from Loew's in Douglasville, GA on 7/6/18. The store was unable to deliver appliances until on 6/16/18, On the morning of 7/16/18, received a call that the driver of the delivery truck was sick, so delivery would not take place. On 7/17/17 @ 0647, I received a call that only the washer would not be delivered because they could not find the dryer, REALLY???!!!. I was then told that dryer would have to located and delivered to the store on 6/18/19, thus the delivery of these appliances will be on Thursday 7/20/18. I understand that the truck driver was sick but the other foolishness is unacceptable.

I purchased carpet plus installation on 5-22-18, it is scheduled to be installed on 7-24-18, four weeks is a long time to wait!

ordered patio stepping stones at McCandless crossing lowes I lost my receipt got a phone call on july 5th 2018 telling me to come in for stones and now they have no record of me buying any such thing I was a good customer I know we are only talking about 40 dollars or so but its the point of them thinking I am trying to take advantage. well so at the end of year when your over this money who will get it? if I could I would return all I got from lowes thank you mrs m dean

I shopped at Lowe's in Miledgeville, Ga. on 07/07/2018 durning morning hours in several departments. Very few employees were noted, customers wandering around looking for help, as I was, but what few employees were available were all busy while customers were standing in line at some desks in different departments. Then I get to the checkout area and again there is long lines with only 2 cash registers open, plus return desk was staff. We need more train staff on the weekends, esp. on Saturdays.

Well I have to say that the Lowes in Beech Grove Indiana is about the poorest customer service i have ever encountered I ordered custom blinds and paid for them in cash not on credit or layaway or installments....cold hard earned cash it was a chunk of change for all the windows in my home....that was the first week in april...we are now in July...and the job is still not completed....after several attempts to get the right parts....and many calls to the store...where no one wants to take responsibility.....the installer even went to the store and called them after every failed parts attempt....lets see they brag about being Veteran Friendly....hey and they even give a discount to veterans...welllll this veteran family will never purchase anything from that store again...promises made none ever kept....this is not my first rodeo with them and poor customer service i purchased an extended warranty on my front load washer and dryer...it took 4 months to get the washer from leaking after damage to my wall which they say contact Samsung about....REALLYYYYY....incredible how they stay in business

I went into Lowes store #2698 to purchase a washer and dryer on 7/11/2018 at 8:10 pm. I decided on the Samsung top loader and dryer on sale for $549 each. Ricky a sales rep was working with another customer and a young lady assisted me. This lady informed me that the sale was going off at midnight and I needed to purchase now. She later provided me with a note book piece of paper showing the item number, sale price, regular price and the 3 & 5 year protection plan and prices. The sales rep stated that I could go online to purchase this item until 11:59 on 7/11/2018. I left the store at 8:48 pm and the Franklin store closes at 9:00 pm. I went home and attempted to purchase the item on line however, the price showed $599.00 and not $549.00. Today, 7/12/2018 I contacted the Franklin store and spoke with John who pretty much indicated the sale ended when the store close and that is why the price was different. My reply was why is the price different online now (7/12/2018) from what it was last night at 9:17 pm. The online price is now $809.00. I requested to speak with a store manager. Bobby came on the phone and stated that I should have purchased the washer and he could have done a price refund or gotten an estimate which he would have had to honor. Bobby also stated that it is not the store rep's responsibility to give me an estimate without me asking for it. My concern is, I'm not a Lowe's employee and why didn't your store representative inform me of a price estimate that would have been honored for 30 days instead of writing information down on a piece of paper. Secondly, is it not a priority of Lowe's to provide good customer service. I shared the reason for not purchasing in the store I needed to get my credit card. Thirdly, this rep was informed that I wanted this to be delivered on Friday to which she replied any purchase made before 4:00 pm would guarantee next day delivery. That information alone would prompt her to give me a price estimate to return the next day. Basically, Bobby indicated that it is my fault because I didn't purchase the washer and dryer at the higher price to which he could have adjusted. Now the sale is off and there is nothing he can do. If this is how Lowe's practice I don't think I will be purchasing anything else from you. I want a washer and dryer at the price I was quoted in the store on last night at $549 each plus the 3 year protection plan for each. Can someone help me. Lastly, I have an online conversation with a Lowe's rep indicating there was a price glitch with the website. As I stated previously, how do I suppose to know it was a glitch. I feel as though Lowe's dropped the ball. I work hard for my money and to pay extra for something and banking on the store to reimbursement is not right. But, this is what Bobby suggested that I should have done.

My complaint is in regards to work we wanted to have done that was left off our contract which is presently being fulfilled. We scheduled hardwood floors to be installed throughout our home with the exception of the Kitchen and bathrooms, all of which have tile floors. We recently had to bathrooms completely gutted and redone and another bath with the 3/4 of the bathroom being redone, all the work was exceptional. The hardwood floor installation started this past Monday, July 9th and so far is being completed exceptional as well. We've dealt with Lowe's for over 30 years whenever we were in the market for appliances, snowblowers, lawnmowers etc. I have no issues with any of that. My problem is we wanted the baseboard frames(not sure what they are called) all replaced as the hardwood floors were(are) being installed. We spoke to both the contractor and Lowe's home improvement rep(Jim Nagele(recently transferred to Florida Lowe's)). When we paid upfront for the floor installation we inquired about the baseboards and when told they were included in the floor installation contract. Yes, I should have checked the contract but didn't because we trusted that the baseboards were part of the contract. But we are now told they weren't. With each and every room having hardwood installed this is the perfect time to replace the baseboard but that's not happening. Apparently the contractor didn't want to do them although my wife and I wanted them to be? Not sure how our wants as customers are outweighed by what the contractor does or doesn't want to work on. We are extremely happy with all the work previously done by Lowe's but being lied to and trusting that our wishes/wants were to be met with this latest contract not sure we will continue to deal with Lowe's in the future. Very disappointed and disheartened by your employee who had no issues in collecting his commissions off of our contract(s) and then outright misleading us to believe we were going to get what we had requested. Floors should be done by end of week or early next week. Once complete our future home improvements will be with another company. Very very disappointed.

My boyfriend & I purchased 4 appliances from your Hatfield, PA store & while we had a good experience w/ the sales person, the decent experience ends there! We're not sure if the FAIL was communication from the Hatfield store setting up & scheduling the delivery & installation w/ the outside contractors or if it was something else, but we were told in the store that all 4 appliances would be delivered on 7/11/18 & installed! Then we get a call from one installer last Fri to tell us that he would be coming on 7/11 to deliver & install JUST the microwave; however he showed up delivering both the dishwasher & the microwave--not a big deal but in the interim, last night on 7/10 my boyfriend called to find out what was going on w/ our delivery/install status since no one seems to know from the store to contractors what's going on. We were told that we would get a call back last night by 9:00p.m. to let us know exactly what was being delivered & installed, but never got that call!
This a.m. my boyfriend went to meet the installer & that guy showed up w/ the 2 appliances. Again, not a big deal; actually a nice surprise after all! We then got another call saying that there would be another delivery later today between 2-4 for 1 more appliance; however, we have NO CLUE what appliance that one is!
Our bone of contention is that through this whole process from purchase to delivery/install we were told so many conflicting things/dates/times! This is our 1st & LAST time buying appliances from Lowe's!!! Your company's lack of communication & handling of what should be a pretty simple & stream lined process was a NIGHTMARE!!!! Trying to get a hold of anyone in the appliance department of the store to speak to & coordinating the delivery to getting calls from multiple people telling us different things was NOT a good experience whatsoever!
My hope is that maybe Lowe's will train its sales people much better in communicating to their customers the exact process after a purchase for delivery & installation.

Thanks for your time.

Teri Hoagland

I purchase fencing o n line.The order was cancelled no call no e-mail to tell us it was cancel I called them three days later and found out it was cancel.On -line product is still being advertise .I want to know why is this product marked out of stock.It is still on the web site item no .635562 my order no 352270199.Also would like to know why it takes 10 days to put the money in my account spent a lot of money in lowes I read on line that lowes does not respond to there complaints this could have all been avoided if the put it on the web site so i have to pay the price.I really like lowes to refund my money so I can buy my fencing else where.

Betty Koerber
1833 s Hanover ST
Baltimore MD 21230
410 369-8833

Why are dogs allowed in Conway Arkansas lowes? Im not a pet hater or lover, but don't want to shop with dog licking my leg as I walk by.
What happens when that construction worker brings his pit bull in and it attacks customer, lawsuit.
Not good idea........

i order appliance suite 6/2718 and what happened next is unbelieveable.i order this online so they in turn told me delivery date 7/6/ so they call us on the 6 to tell us that they don't have the refrigerator but they can deliver the dishwasher and stove but when we told him it was ok and then he said he has to deliver everything at the same time on the 10th.so after my husband hung up i called back and told them we having a reunion at my house starting on the 10th.so he saids they have a refrigerator on display and offer it to me i said yes as long as it is not damaged and he saids brand new.so he said let me line it up and ask were we gonna bearound this morning and he were gonna call me back so he can make sure they get it on the truck.well this was 8.30 am.but by 2.30 i still didn,t hear from no one so i called back.i tell you from the operator to whoever handles delevers were so rude.after trying to figure out what they were saying and finally the same guy who told me that he were going to call me back now tells me he cannot geet it done becuz the trucks are busy and they got other delivery WHAT?????????WHAT AM I CHOP LIVER.he didn t call me back i called him back and told them to place my money back on my debit card and then ms lady tells me its not off my card when i check my balance its not included so to me its gone and what im going thru with them the money may get mishandled since everything else has been.i paid cash money for this.you don t tell me you got other delivers and this is my deliver date unacepptable.i i see why people here in greenville goes to home depot in jackson.outrageous behavior.never no more....

Tried to get in touch with the ceiling fan dept. for one hour no one would answer the phone. Than tried to get in touch with the operator and she keep putting me on hold and than was hung up on this happened a couple times in the hour this was at store # 1715 in Atlanta I was trying to find out if they had a ceiling fan by hunter # 105615 in stock. Me and my wife been spending a lot of money at Lowe”s lately on remodeling a townhouse but this really pissed me off and may start to do business with Home Depot in the future Thanks

Lowe's has failed to given me $30 credit on my credit card purchase. My 1st buy credit card ( ending # 8629) transaction was from out statement and the payment was shown to my local Lowe's office in Lexington, ky. I have tried twice at my local store. I called one time to customer service on toll free number, someone told me to hold phone for few minutes and then told me she will call me in 24 hours. She has never called me and now the credit for $30 has expired date. Please hap me and call. Me on my phone listed in credit card file.

Thank you. D. Patel.

I signed a contract on February 20, 2018 for a kitchen remodel and new flooring in the kitchen and adjoining living and dining rooms. On April 6, 2018 the contractor started installation of the kitchen cabinets; when he inspected the flooring it was not the correct flooring: I was told it was a floating floor and it was actually a glue down floor. On Saturday 7, 2018 I spent 3 hours in Lowe's trying to find flooring that meet are hardness needs. Once I decided on Bamboo the salesman would not place the order until they received their original floor back. He could give me no date on when it could be picked-up by Lowe's. This was their mistake and our remodel now came to a halt. We received the new floor approximately 3 weeks later. It needed to acclimate so it was unloaded and stacked. It covers all but about 18 inches of the dining room. This is the space we use to get to the back door. Nothing was done by the contractor in that time. We needed hardware, shelving, drywall completion and molding applied to the cabinets. Framing one of the the doors that was drywalled was bent and needed correction. Our contractor would not do the work because he found a spot on our floor that was too humid for floor placement. We received no assistance on this matter and through our own research found it was sugar from years of drinks being knocked off out coffee table. Our liaison, who is in Indiana not Maryland, is supposed to coordinate the contractor and make sure we have deliveries was a joke. Orders came without notice and he will not send the contractor to do the floor because of the humidity ,which has been determined to not be a problem by another contractor. Because our contractor did not return we were left the job of hanging shelves, adjusted the cabinet doors, added hardware and finished part of the drywall. I called and spoke to 4 managers as well as the salesman who signed our contract. I asked for the bent door to be fixed and have someone come and see what we did and not our contractor. I asked a liaison to send someone. Noone came to see the poor job. After 6 weeks of calling and at this point yelling the contractor returned on May 29th. He placed molding above the cabinets and fixed the bent doorway. The trim is a mess! The pieces are not cut correctly and are not flush with the cabinets, one piece fell off two days ago. My appliances were delivered and placed during the installation. The dishwasher arrived dented and the stove was damaged during installation. I have not received replacements and my liaison says they will not be replaced until the floor is done, They will not do the floors so I am caught in a wheel with this project. My mother is elderly and having her be in a home with no space to walk, nails coming from the floor, and a broken stove is not safe. Lowe's has no sympathy for this situation. I hired another contractor and he contacted the store. The manager he spoke with said there were no complaints about this job. After 12 calls in 4 weeks and speaking with 4 different mangers who all promised to take care of issue and call me back. None of them logged my complaints. They made the problem go away for them but as oh June 30 I am still sitting in a construction zone. Biggest mistake of my life going through Lowe's. I have been lied to, cheated and ignored. The loved me during the contract process and took my $19,000, After that they would not return my calls or emails and ignored my verbal complaints. They do not check to see if work is complete and do not stand behind it. I want the return of my $6000 in installation fees and money back for my appliances. I told the liaison on the 28th to close my account and return my money. No one has contacted me. I will never shop at Lowe's and no one I know will ever use Lowe's again.

I use your store located on montauk highway in east patchogue new york,walking into your store on thursday june 28 there is a sign july forth special kingsford charcoal two for $9.98 .I take that as well as other items to check out where the clerk checks it out at 19.98 showing me a pallet of charcoal at the checkout with 19.98 on it .the clerk said the sale hadn't started yet ,I left my cart and went to home depot. thinking how many customers paid 10 dollars more then the price at the door with out realizing it. little things make the difference and home depot is just up the road.

Plywood, on 28 June 18 i was at your lowe's to buy a 4ft X 4ft section of plywood and i was told that i could do that,but i would have to have an 8 ft. foot sheet cut and i did but when a got to check out i needed to pay the same price for the half that i would a paid for the 8ft. in the pass i would pay for the cut , so why would i pay double four 4 ft. I only needed 4ft. not 8ft.

i have been to the Moberly Mo store two times today and both times they were out of what i needed! this is becoming a regular occurrence. I spend a lot of Money in that store every year as I own a lot of rentals and it is getting very aggravating that they dont seem tobe able to keep things in stock, plus its hard to find anyone in a particular department foe help most of the time!

Paid for the installation of an interior door. The door was installed uneven and upside down without a frame. I refuse to pay for a new door and Lowes at Market Street in Washington DC has ignored my calls to resolve the problem. The installation management branch has no information concerning the problem although I made a verbal complaint 2 weeks after the installation to the Lowes salesman. The complaint center just connects me to someone at the store but the management never calls as promised. This has been going on for for almost 2 years. Please help the store ignores my complaint. 2024682438

On June 16th 2018 at about 730 in the evening I went into the store on Kelley # 2854, I needed 2x6x12 Cedar Boards the pile that was on the shelf was junk that had been sifted through several times and I had an employee of Lowes with me and he agreed it was really bad. There are two lifts up above that could be brought down but the tried to discount the junk that was there and I told him I wouldn't take it if it was free, it was that bad.
I do understand that you cant just take a lift down just because someone wants better lumber, but this lumber was not usable Cedar is going to be exposed not hidden in a wall, and its expensive.
At the end the gentlemen told me I could buy the junk for a discount but that was my only option he wasn't getting a new lift down.
I shop there a lot and usually have great customer service, I was just really disappointed in this trip. I seriously wish I had Photos of what was left on that pile

thanks
Travis McNaughton

went in to purchase garage and outdoor lighting. I located what I wanted on aisle 12 but the available stock was on the highest "overflow" shelf about 12 feet high. I looked down the center aisle and saw a group of about 5-6 red-vested apparent employees and waved to them that I needed assistance.I was ignored. Just then 2 employees, 1 driving a fork lift and the other guiding it passed and I told them I needed assistance and the driver said he would help me in just a minute. After waiting about 10 mins. for him to return I went to the customer "service" area which was unstaffed. I then went to Home Depot, was greeted at the door, was led back to the lighting dept. by an employee and proceeded to select just what I needed to the tune of $429 and change. I'll be doing all of my shopping at Home Depot from now on.

I made an online purchase this morning (06/14/2018) for 8 count caladium pink and red bulbs (confirmation # 351234314) the website stated Lowes of Euless, TX had them available for pickup. I place my order ( order # 351234314) printed out my confirmation of my online order. Went to pick up my order at the pick up desk at Lowes and the lady behind the desk was either new or didn't have a clue of what to do. A gentleman came over to assist her. He took my copy of my confirmation order that I printed out and pulled it up in the system. he looked at the lady that didn't have a clue of what she was doing and told her "the order hasn't picked yet." The lady said well what do I do. The gentleman said you have to go get it and she looked at him and said " what is it and where is I" I don't know what to do" the gentleman was about to pull another order for the lady that was in front of me, so he handed me back my print out and said so you want to go get it. My whole purpose of ordering online is because I was going to be on my lunch break and was needing to get in and out. I took my order print out to the garden center and ask an associate that was standing there if she could help me. She looked at my order and said 'I don't know what those are, I will need to ask someone in charge of the flowers." She found the man in 'charge' showed him my order and he said " I already told them up front what was going on with that order." He stated that they didn't have my bulbs that I ordered (even though the website stated they were in stock) that the bulbs I ordered only have a shelf life of 5 days and then they rot. Didn't offer to exchange them for something else just gave me my print out back and went on about their business. I had to get back to work so I immediately called the manager Marty that was on duty at this time 12:30 P.M. I told him exactly what was going on an he said "I'm sorry we are short handed she might be new to that department,and not know what is going on that she was just filling in." I'm sorry but on customer service end that is not my fault and what is the point of ordering on line if you have to go pick your own order just to find out what you order is not in stock! Terrible customer service and I will not return to Lowe's if this is how the customer service is going to be.

I bought a riding lawnmower that had been returned by someone else...since I have had it I have had to return it for something wrong with the under side ...Lowes has picked it up 4 times from me twice bringing it back and it only running for 20 feet before it would not run correctly....This time trying to say I did something to the lawnmower and wanting me to pay close to 500 hundred dollars to repair a lawnmower that hasn't even cut my grass one time without tearing up ...I have called troybilt twice .complaining about the underside and they are cooperative.And Lowes is refusing to honor their part of the deal..I have paperwork stateing that perhaps this is lemon mower but they will not work with me.....I will be filing complaints and lawyers if the need be.. but would prefer to work this out with trouble and Lowes Laurie Jackson 2052186646

I ordered a door and a screen door from LOWES on or about 20 April 18. I was told since the door had to be ordered was going to take about 30 days. Well, I receive a call that the doors were going to be installed on 1 June 18 between 0800 and 12:00. I don't go to work that day waiting for them, and it is 11:00 AM and still waiting for LOWES, no phone call, no follow about the installation. So, I decided to call them at 11:00 am and they told me that they were picking up the material and were on the way to my house. It is almost 1:00 PM when they called my husband to let him know that the door frame was never ordered and it needed to be ordered. I called them several times that Friday. Go to Lowes and spoke to Angi, a supervisor at Lowes in Killeen, Texas, WS Young location, which I had already spoke to her that Friday as well. When I saw her in person, she said that she didn't know who's fault was it and since the department was not working, she was going to call me Monday to let me know. Today is Thursday and I haven't heard from LOWES or Angi or anyone from LOWES about my door and I paid $2.300.00 for the doors upfront. I am a Soldier and currently in the field. I called LOWES today again to speak to Angi's supervisor and apparently he was busy with another customer. I left my phone number and my contact information and it is night time and never heard from LOWES. At this point, I want my money back for the disaster they have made. Who do I need to contact for this. I can't go over there for the next two weeks because I am stuck in the field, thank you

I don't appreciate being snapped at and disrespected by the Customer Service Supervisor, Emie. Also noted, she was very intimidating to other staff.
I bought some hat hooks for $1.98 but when I got home and took a good look at my receipt, I saw I was charged $1. more per item. I called the store and the NICE person on the line said to bring back one of the hooks plus the receipt and they'll look at it. I did and the NOT NICE supervisor snapped at me and said the label on the box was for the hooks next to it and I should read the code after we showed her a phone photo of the box. Uhhh, not my job and was not my mistake to label the wrong box. She denied any compensation which was only $10. The point is, not the money, but the mistake someone made in labeling and her nasty attitude. Fortunately, other staff called the manager for me and they also promised to label the box correctly. I live in a small, rural area and I'm glad Lowes built here in Jackson, Ca. but this employee, Emie, could be lethal to your business and I'm sure this is not how you want customers to be treated. I'd like the manager to know that he has a cashier named Misty who knows her job and knows customer service.

Your app isn't worth a dime. I wanted some termite shields they were listed on your app for .43 each on the app it said there was 6 in my store. Went to store they were not there plus there were shields there they were still bungled together for 25 in a bundle . Was told that was wrong they were 4.69 each on for the whole bundle. There were 4 bundles there on the shelf. They would not honor this nor anything online if it was a different price called you guys and was told I needed to read your terms online because you don't have to honor anything if it's different in store. So sad you used to be a friendly place to shop not anymore I have deleted anything that pertains to Lowe's. Went to home depot told them about the bundles you had and they honored that same setup for the 469 price. I will never shop at Lowe's again. I am now a home depot customer for life.

Went to Lowe's store in Wheeling WV yesterday to purchase a new grill. I found a wood pellet Fed grill that I wanted to purchase but couldn't find anyone in the area to assist me. I then went to the customer service desk and asked them for assistance in getting a grill. I was told they would send someone. I went back to the area where the grills were and waited for 20 minutes for assistance. No one came to help. I then went back to the customer service desk and told them they had lost a sale because of lack of service. The lady at the customer service desk said that was fine with her.
I have never been treated this bad at any store I have made purchases from. I will not shop at Lowe's again.

bought some peach, pears and apple trees at the ABBEVILLE,LA. store 3 years in a row. last years purchase all died, I went to the store with one peach tree and all the information tickets that was on the tree. Lowes name was on the ticket that show that the tree was bought there. They refuse to honor the guarantee . Needless to say I was pissed. threw the paper work down at the desk went to my truck and threw the tree down in front of the flower shed. I will never purchase anything from LOWES again , told my kids if I ever caught them at a LOWES I would dis- own them. The trees are only $22.95 which is nothing, it just the way that I was treated that hurt. hope the person that gave the order as not to assist me goes to hell ..............
norris baudoin
11201 RUE LEBEOUF
ABBEVILLE, LA, 70510

I bought a Briggs and Stratton 922EXD snow blower with four year extended warranty from Lowe's. The very first time I used it it leaked oil from the back and oil seems to get into the carburetor as it is tipped back to inspect the auger.The same problem persists in spite of multiple "repairs". I have returned it to the store multiple times and they have not repaired the problem and do not give me an explanation as to what is wrong with it. There explanation is that carburetor is "guncked up" I had to return it once half hour after I picked it up from store. As I was driving home, it leaked oil from the back and ruined carpet in the back of my van. The lowe's staff placed it in the back of my Van. The Lowe's has refuse to replace it as promised in the extended warranty.