Lowes Complaints Continued... (Page 10)

On March 21, 2015 we went into Lowe's 0205 to look at carpet for our new home. Travis the asst mgt was helping us through the process of getting set up for having our home measured. We were very satisfied with his knowledge and professionalism of this process. We stressed that we would be closing on our home on April 8th and asked if that would be a problem to have it put in right afterwards before the furniture was moved in the home. We were assured that wouldn't be a problem. We then paid for the measuring (mileage) and put deposits down on the carpet samples we took home which was right at $209.18. On March 23rd a representative called to set an appointment to measure the home on March 28th at 2:30pm. We also showed up at the same time with our interior designer when Chris was there on the 28th to ask any questions which we might have for him too. At that time he stated he was not only measuring the bedrooms that we wanted to replace the carpet in but also the whole home and they would have it for us if we wanted to do any other rooms. He also said after he got all of his "tweaking" done on the schematics of the home and measurements we could have our own copy of them and could pick it up at the store when we went in. We were still very satisfied at that time also.

On March 29th at 1:33pm Sean from the Lowe's Store 0205 and left a message stating that there was a problem with creating something with the measurements and that the vinyl would have to be a separate transaction. I couldn't figure out what he was talking about vinyl, since that wasn't what we wanted. So, I immediately started trying to return his call at 1:40pm. I was transferred numerous times to different departments over and over again. Disconnected a couple of times and then was told to do Ext 4814 which was no help. I called back to speak with management and was never connected to them either. This went on for over an hour until my frustration got the best of me and decided that someone will end up calling me back sometime. Not at all impressed with that day of dealing with Lowes 0205. On March 1st a young man named Alex called me to address that the measurements we ready for us to come in and get things set up. Stated again that the vinyl would have to be a separate transaction..... I told him that we were not getting vinyl from Lowe's because Travis told us in the beginning that the installers do not prepare the floor or tear up the old vinyl..... So that wasn't what the measurements were for. I said that my partner and I would be in that Friday the 3rd on our day off to get the estimate for the carpet we decided to go with in the bedrooms.

On March 3, 2015 James and myself arrived at Lowe's 0205 around 2:15 pm to get things set up for estimate and installation. We went to customer service to return the carpet samples to get our deposit credited back to our card and back to flooring we went again. There we were met by Alex which told us we needing to pay again for a carpet measuring since they did a vinyl measurement. At that time I told him that we already paid $155 for measuring for carpet and I would not be paying again. He said the "system" has us put in as a vinyl measurement and for that we must pay to set up for a carpet measurement. I again explained that Travis set all of this up and we discussed that Lowe's doesn't prep the flooring for vinyl so that wasn't even an option we considered since the house we are buying has old vinyl glued down in it already. Also explained that we put 2 deposits down on carpet samples and didn't even have vinyl samples since that wasn't an option. Alex said it would be another 48 hours before he could have access to the carpet measurements then and we needed to come back at that time. I then said that Sean had called me Sunday the 29th and I spent over an hour trying to return his call to no avail. So he called Sean over to speak with me about the confusion. At that time Sean came to the flooring dept and said that I would have to come back in 48 hours when they got the measurements for carpet and I needed to pay again.

I repeated everything again to Sean why this wasn't even an option since we already paid for carpet measurements. Also I said I was on the phone for over an hour trying to return his call Sunday when he left a message. He said with a sarcastic tone that he didn't even work Sunday and didn't know how I got a call from him. So at that time there was three associates standing there... Alex, Tammy and Sean. I asked all of them if Sunday was the 29th and we all agreed that it was.... So I pulled out my phone and placed it on speaker for all of us to hear that Sean indeed left me a message on that day he said he wasn't there. Sean acknowledged that was him and at that time he just walked off stating he was not dealing with this! I told Alex and Tammy that I needed management to come and speak with me now and if Travis was in the store for him to come too. Carol showed up and I explained the whole thing over again.... She said there was no way to get it until 48 hours. I insisted that wasn't acceptable and something needed to be done since I had already been lied to by Sean, orders all messed up and we drove from Alva which is 75 plus miles away. So Carol got busy calling and investigating what the mix up was and who was responsible. During that time around 3:45 or 4:00 Travis shows up to confirm everything we said was the way it was ordered. So Carol found were Travis did put in the order March 21st for carpet Not vinyl measurements.

So another wait... Around 4:45 Alex brought us the supposedly the correct schematics of our home, which was not to pick out the quality of what carpet in what bedrooms. So again another wait... At 5:15 Travis came with the right one and we proceeded to choose what quality for what bedrooms. So at 5:30 or sometime he took it back to the back to be figured. During all of this time of waiting and stressing out about how a company could be so unprofessional in handling a situation we had the associate Tammy wanting to discuss her legal battles with the Harper County Kansas police dept and district attorney. Wow... What a truly Good Friday that this was turning out to be!!! At 5:40 we left to go check out carpet at another store while Travis was to figure carpet prices. Finally we got a phone call at 6:15 saying it would be Monday before they could get it to us. We asked if we could come at least get a copy of the schematics of our home since Chris (the guy that measured) said we could and we paid for that too. We were told no. So 4 hours of total hell was what we really paid for to get treated this way.

Brought my troy built push mower that I bought in September of 214 due to it not starting (only used it 5 times before it became winter). Was told it would have to be sent off but they only ship items on Thursdays. Was told they would call me to see if I wanted it fixed after they told me the price and what the problem was. Well that never happened. I was called about a week and a half later and was told your mower is finished and back at the store and ready for pick up. I went to pick it up this past Saturday and it was $74 repair because they said it was just dirty in the lines and the carburetor and that is not a warranty issue.

My problems are as follows. They didn't call me to see if I wanted the repairs done. If it was an older mower I would have said no and bought a new one. The worker at the Lowes in Newnan, Ga. didn't know how to scan anything and had to keep asking. There was a note not to completely lock down the handle screws so I could fold the handle down to fit tin my car. My screw was hand tight but the other was completely screwed down. Asked customer service for someone to bring a pair of pliers or wrench and waited 20 minutes and no one showed up. then someone in the parking lot had some pliers so they unscrewed it for me. By this time about 45 minutes passed and still no Lowes worker. The mower had been left outside and it rained on it because the bag with the paperwork was full of water. my mower stays in my garage at my house. I Finally get home and the mower is making a loud cracking noise like something is rubbing or hitting something so now I have to go back again.

Terrible warranty/fix process and also lazy, lazy, lazy workers. Customer service making jokes with each other and talking about what happened the night before or about what happened to friends. Oh and by the way I went here about 3 weeks before that with a gasket for my shower head. The rubber gasket was leaking and the Lowes worker told me just go down there and match it to the washer board until you find the right one then look in the bags for it. Not I will help you it was go do it yourself and he walked away. I have became a loyal Home depot customer now due to all this crap. Unfortunately now I have to take my mower back and naturally its going to be my fault even though I haven't used it since it came back from the Lowes shop.

I had a new water heater installed on 3/25/15. I took a pic of the horrible mess they left at the ceiling but I guess I am not able to attach the pic. I was charged 600.00 an hour for the installation of the water heater and I am so disappointed on the shotty work that was done. They left a big hole showing when all that would have to be done is to get a larger diameter plate that the vent feeds through! it looks awful and I don't like the idea of being able to see a hole in my ceiling. At 600.00 an hour I expect a better job than that. Am I going to have to live with this hole in my ceiling or is Lowe's going to take care of this mess. I already had to agree with them cutting out my box that was attached to the floor and while that was holding my old water heater on so now I also have a chunk of floor missing under the heater.

First may I say that I planned & saved money for a year in advance to replace carpet in 2 rooms of my home. It has taken 5 weeks of nothing but problems to get my carpet installed. It's as if no one at the BG Lowe's knows what the proper process is to selling carpet. I started out choosing my carpet and a young woman named Stephanie explained I needed to pay a fee of $35 to have my room measured and if I bought the carpet that money would go towards the carpet. Fine. So she takes all my information and puts it carefully in the computer and reads it back to me. She tells me everything is set and the installation co. will contact me in 1-2 business days. This was on Saturday, so I waited patiently all day Monday, Tuesday and by Wednesday afternoon around 4 p.m. I called Lowe's to see what was going on.

After being transfered around the store to several people I finaly talked to the manager Rich who finallly asked if I had been giving a print out to take up front and pay the $35 measuring fee. Noooo, at no time did Stephanie give me a print out and say that fee must be paid before they will contact me. So I make my second trip to Lowe's to pay for this. Finally the installation co. calls and comes to measure my room. Then I make a 3rd trip to Lowe's to order and pay for my carpet and a vinyl material that was to be an insert by the door so there was room to come in from outside and wipe your feet. . While there I found a large carpet remnant for another bedroom that I bought and paid for while there. Lowe's told me I had to take that with me though as they wouldn't deliver that. So in 2 days I made a 3rd trip to Lowe's to try and get this carpet remnant on my husband's truck. It was too large though and wouldn't fit so they agreed to hold it till my other carpet arrived and bring it all together at once.

The installation co. calls me a few days later to tell me that the paperwork they received is differnt from what I told them. When I checked with Lowe's someone had changed my order and instead of the waterproof vinyl product for the insert in front of my door it had been changed to "peel and stick tiles with grout" which was definitely not what I had ordered and paid for. So I make my 4th trip to Lowe's to get this problem straightened out and the correct product scheduled to be delivered with the carpet and I specifically if everything had been paid for and was ready and was told yes. Then a few days later the carpet installation co. call me to tell me that I had not paid the carpet installation fee, to which I went over all of my reciepts and sure enough the Lowe's salesperson had not added that into my total bill, so I was able to pay for that over the phone, but I had to request a reciept be sent to my email for proof that it had been paid. All of this had me and my daughter a nervous wreck and had I not already ordered & paid for the carpet I would have canceled the whole thing.

I was furious.......I spent over $1100 on this carpet and I am told that part of the product might fail and have to be re-done!! This entire project from the get go has been a nightmare. My husband is mad, my daughter and I are furious and I wish I had NEVER started this home improvement project with Lowe's. It was my intention to do these 2 rooms first, then move furniture and I have another bedroom, hallway and living room that I was going to replace the carpet. Well the carpet will be replaced in those areas, but I am through with Lowe's!! I will never buy carpet from them again. The sad thing is I love the quality of the carpet and would have loved to have had the same thing in the other areas of my home, but not when I have been through all of this. Lowe's just lost about a $3000 sale from my family.

I has an issues with the install of my counter tops from Lowes in Jefferson City TN. Placed a complaint they said would follow up and get back in contact. They did said going to make up for it and compensate us and would need to know what could do and was going speak with the store manager and called back once and I missed the call and not call since. Such bad Management for customers.

I went to Lowes to buy curtain rings due to that's where we started buying them. They had 1 box, so I asked about when the next shipment was going to come in. The lady said that was all they had and they were dropping the line, but she looked on line and they had 8 boxes in Pocatello Id. I called and talked to them and the gentleman said it would be easier if I would go back to our Lowes and pay for them and have Lowes send them on their truck to Twin Falls Id. I went to customer service and told them what I was told. The woman said she had never heard about doing it this way. She went to her boss and he said they would not due it due to it being done away with and they would not do it on such a small purchase. Lowes lost a customer and if they continue to do business this way they will not be in business long.

Dear Lowes, We were at the Homestead FL Lowes and decided to purchase a washer and dryer. Mr Jose Lopez made the sale and he was pleasant. He promised a Friday delivery date. We were going to leave for our home in Chicago but decided to extend our stay in until Saturday for the delivery. On Friday we received a call from Mr. Lopez that the washer would not be here until Sunday. We extended our stay until Monday. On Tuesday the delivery was made. The dryer had a small dent / scratch on the front panel but not wanting to delay our departure even further, we decided to live with it. The unit was installed. Since hooking up the dryer is a bit tricky we had them test the dryer. It was working properly. We gave the installers a $12.00 tip.

He gave me a bag of parts that he said we did not need. Not five minutes after the installer left they were back. The "leader" said he forgot to turn on the water. Since the washer and dryer are stacked they had to pull out everything. Not a small job. The "leader" did something with the water shut off valves feeding the washing machine. They re installed the washer and dryer and we had them test the dryer again. It worked fine. Shortly after they left we attempted to use the washing machine. It was not getting water. I called Mr. Lopez who was not there. I spoke to a Mary Rodd who was interested in helping me. She turned me over to a gentleman, I think Dave. He told me that this model uses very little water and I was just not seeing it in the window. He suggested we let the washer go thru the full cycle. We did. The clothes were as dry as when we put them in. I called the manager Annette. She said the earliest she could get someone out to look at the problem was Tuesday.

At this point we had to cancel two long standing doctor's appointments. On Tuesday a man showed up. I was not here. He pilled out the stack. He found the problem. Both the hot and cold water valves were turned off. He turned them on and the washer started to fill with water. At this point he shut down the washer and proceeded to hook up the dryer. He completely mangled the dryer vent. He told my wife I needed to buy some "new fangled" dryer connection at the local hardware store. He left the unusable washer and dryer in our hallway. I went to the hardware store and they knew nothing about anything more up to date than what I had. I purchased the the same parts parts your man mangled. When I went to install them the drain hose from the washer fell off. It was not clamped and there is no way it would have held thru a full wash. The apartment would have flooded. Other than the registration card for the washing machine there was no owner's manual.

We downloaded the pages we needed and it clearly shows that there is a clamp required to attach the drain hose to the washer. The bag of parts the fist installer gave me, that he said I did not need, turn out to be the leveling legs. There is no way to level the stack. Being 75 years old there is no way I can remove the washer and dryer and correctly install the leveling legs. Lowes owes me something more than the $12.00 tip I gave your agent. Now that I have cooled off and can intelligently discuss this, a $200.00 Lowes gift card seems about right for my troubles.

buying about 800 sq ft of floor(laminate) home depot had a special for a whole house on installatio for 497. (any laminate) I went to hD and got them proof. they would not price match.............what happened to match plus 10%. pluse it is on their web. HOME DEPOT HAS MY BUSINESS NOW storenwas in Springfield ,Oh store manager Dam0n Bradley

On Oct. 11th 2012 I applied for a position with Lowe's at their Store Kiosk close to my home. After finishing the application process, and Assessment test, I was called and e-mailed for an Interview. At the Interview I was told they would know something by the end of that week. I contacted them at the end of the week, and was told they would know something the following wed. I again called the following Thursday, and was told it would be the next week. after doing this for about 4 weeks I received an E-mail that told me they had hired someone for that position at that location. I tried to get on the site to apply for other locations but have kept getting rejected on their site, and kiosk. trying to call these people in person is a night mare as well. they use automated systems, and want you to log on through the site. IT DOES NOT WORK! when you get to an actual person, they screw you around and have a hint of condescension in their voice. They have given me different numbers to call, all of which start out automated, and then you have to leave a message, but they will not call you back. My next step is Better Business Bureau, and wage PR Campaign against them that will make their American Muslim nightmare look like a picnic. It really Pisses me off that no one calls you back, and they will tell you someone will e-mail you in about 2 days, I will not hold my breath.

I am writing to inform you of my recent experience with Lowes. I have been a customer of your store for many years. As recently, as October I spent close to $2000.00 on a new washer dryer, but I will no longer be purchasing anything from Lowes in the future.
This week I made a purchase via your online store. I bought a dishwasher and was told that the delivery was free. They said they would be at my house on Wednesday morning to deliver, install, and remove the broken washer. I rearranged my day, got my son a ride to school, and changed a work commitment so that I would be here for your delivery truck. Two very nice men brought the washer into the kitchen and informed me that they had no idea how to disconnect the current washing machine and that they did not do installation.

I called Lowes in Danvers Massachusetts and spoke with the delivery supervisor named Crit. Crit said he wished he could fix it but there was nothing he could do. It wasn’t his fault that the sales person misled me about installation and he couldn’t “just send someone who was hanging around” to come and solve the problem. I refused to sign for the machine and sent it back with the deliverymen. I then spoke with Hagan in your online customer care department. He apologized for the sales girl who did not give me the proper information and said he would help me solve it. He connected me to the Danvers manager named Matt. Matt said he could have a deliveryman out to my home and would bring the washer back but was charging me $225.00 for installation.

I refused and went to a local storeowner; who charged me the same price as you. He charged me for installation, which I will happily pay because I understood what I was paying for and was not misled. Matt and Crit handled this situation deplorably. He absolutely should not have charged me for installation because it was the fault of a Lowes employee that I was not informed. I am extremely disappointed with the way I was treated. I plan to remodel two bathrooms this summer and will NOT be coming to Lowes for any of my supplies. You have just lost a good customer thanks to extremely poor management.

In this down economy customer service is the one thing that will keep people coming back. You may want to inform your employees of this.

I already talked to the manager of the Azusa California Lowes, not that it will do any good, but our kitchen remodel is going on 3 monthes now, one cabinet damaged in shipping twice, then the contractor realized it was the wrong size cabinet! I don't feel any sympathy or concern from the store or contractor in this situation. No one acts like they really care, or that they sympathize with us because it is holding up a lot of things needing to be done. Needless to say, we are talking about a very small kitchen. I would hate to see how long it would take for a large kitchen.
I won't go on about how upset we are , because I know it won't do any good. I just want to say, that I am going to go on facebook to tell everyone I know, never to go through Lowes for a remodel. I have been posting our misfortunes with our kitchen for quite some time. For anything else, we will be going to Home Depot.

I am an honorably discharged Vietnam vet that served consectively 4 yrs 10mths and 8 days on active duty yet a DD-214 which every service man receives at discharge that shows this service is not good enough for these assholes. I can't receive my vet benefits or get an ID because i "make too much money". That is the only reason! I am a tier #8 according to the VA which makes me inelligible just due to my income. Even with 3 dependents in college my wife (her income shouldn't count) and I can't make over about 45-46K to qualify. When explaining this to a Lowes mgr, he treated me as though i was lying to him or was crazy or something and didn't know what i was talking about. Yes even though i make over 3 times the allowed amount it simply isn't fair and just because i'm not sitting at the beer joint or panning on the street corner and have made something resourceful of myself, i can't qualify.

why i wont buy anything at lowes. iwas embarrest when i presented my driver license for a military discount. lowes told to have it put on my lisence and now wont honor it . home depot will .i was treated like a begger i never ask for a discount they offered it. then i purchased ceramic tile in alliance ohio store , they didnt have enough in stock as it was discontinued. they checked several stores and found what i needed 25 miles further away . after traveling 25 miles they didnt have it . they called 5o miles away and they had it at almost 4 times the price i paid in alliance .when i asked why i was told its in another district. after working for 30 plus years in retail i never heard of something being discontioned in one district and not another well now you know why ill be shopping at home depot from now on . thank you for your time......Richard Sabina

I have spent over $10,000.00 dollars in the last 8 months in the Lowe's in Sierra Vista. Most was in the since April of this year. I purchased kitchen cabinets and countertops, remodeled two bathrooms, purchased all my kitchen appliances, refrigerator, stove, dishwasher garbage disposal. I have purchased 65 boxes of vinyl flooring at $48.00 a box. I purchased all my valspar paint to paint the complete interior of my home.

I went to buy a freezer and asked for a 10% discount which would have been a whopping $18.00 and the management Todd and Chris both refused to give me a discount even though their on the floor employees were aware of how much I have purchased and tried to explain that to their management. They stated that they were not authorized to give a 10% discount unless I found the item for less at "Home Depot".

I cannot believe that Lowe's would not authorize their management to make a common sense decision and lose a customer for $18.00. How do you get a hold of the Lowe's complaint department other than make a phone call?

Bought a generator 2 years ago ever sence it was new it would not start or it started hard took it back 2 times last year and was told all was good. End of the year it would not start took it into them and they could not find any information on it so it sat for 3 weeks till i called them. When i called i was told it had no warrenty and had to get it fix on my money so i called the company and was told it was still under the two year warranty and should be fix for no charge. So after a week of this thet send it to some shop and now they tell me it had bad gas in it and the carb had junk in it and i had to pay $65.78 to get it back i told the guy who they had fix it the gas was only 4 weeks old how could it be bad he then tells me that gas is like milk it goes bad in 4to 5 weeks. WHAT KIND OF BS IS THAT. So now the storre tells me well it is something we do not carry we only got them because we needed them when all the power went out and we do not have to stand behind the warranty MORE BULL SH** so what can you do for me

many times i have been to lowes looking to purchase and or find out information about items that are or are not in stock and can never find anyone in the department to help .I live in blasdell new york buffalo area and frequent lowes in hamburg new york and never have any luck with a person willing to help in .its like nobody works there or they are understaffed .how do you expect to sell anything with service like this is beyond me .and when i finally happen to find someone they hardly know how to use a computer and end up telling them how . finally i get tired of people who are so poorly trained i walk out and go to home depot where i know someone will look for a customer and help them with whatever it is they need . you need to look into this poor service and fix it or fix those who are running the store .you lost a sale from me and am almost certian i will not go back because of the lack of service in this store .and please ive noticed many people saying the same thing as i am standing around or looking for help this is not good for your bussiness period ..

On 6-30, 2012 I drove hundreds of miles after a storm that hit South Jersey to locate a generator that my family needed to survive aftermath of the storm. My daughter and I finally located a Lowe's in Delran, NJ that had 2 generators left. One was a 5500 watt and the other was a 6000 watt Troy Built, which I bought @ exactly 16:13:57 that day. I got the generator home and used it for a couple of days with no problems. Next time we needed it was during the resent Super Storm Hurricane Sandy. Before starting, I checked out the oil level and had to top it off then preceded to run it for almost a day, when I noticed the house gradually powering down. I went outside and checked the generator and noticed it had stalled out. Then went and checked the reason for failure since this is what I do for a living. Only difference is, I've been an factory auto technician for the past 34 years. First thing I checked was the oil and it was a little low again. Took about a 1/2 quart. Then I continued to evaluate this generator. When trying to start the machine, (note: it did not make any abnormal mechanical sounds), but I noticed the lack of compression. I thought maybe the valve these Briggs and Stratton engines use during start up, was stuck open and not allowing for combustion. So next I removed the air cleaner and that's when I notice the pleated air filter with an expandable metal backing. (Note the filter was dry but pleats were semi folded over and in an {S} shape and bowed towards the carburetor). I thought that was strange but then I noticed the filter had no reinforcements like the better filters do. I examined the expandable metal and found two spots where the mesh wore from vibrating against the carburetor shield. One spot the size of a quarter and smaller size next to it. Obvious since the rest of the metal was brittle where the missing pieces went. Into the engine. Next I checked the compression and there was none. At this point I thought that there probably was an internal issue, possibly a valve. Next thing I did was call the local Lowes. The manager there said bring it back and he will give me another generator since it was new and only used 2 times. I brought the generator back, waited almost 2 hours to only learn the unit was out of any warranty and they needed to send it out for repair. About a week or so later I got a call from the shop (Altaquip) who diagnosed the concern. They stated they needed an approval for repair and it would cost me $862. I said, "WHAT"? They said the engine was run dry of oil and broke a connecting rod with no mention of the filter situation I already know about. I said in no way this was my fault and NO way am I authorizing that repair especially since I paid $699 for the whole generator. I stated my case to the management at the lowes where I live in Egg Harbor Twp, NJ and they told me to contact Troy Built to see if I could get any assistance? I am frustrated with this situation. I used it maybe 3 days total. Please can I get some resolve? Not happy! Thanks, Ed Ref# from Altaquip D6498881863

Today I went into the Lowes Store in Chillicothe Mo, to the Plumbing Department. I spoke with a man regarding a S0lid Brass Work Horse Strainer. I told the man that I had to replace the item before because the strainer bottom was broke and the inside drain had tarnished and turned a gold color. I had orginally bought the double set, that also included the garbage disposal drain and cap. It cost $ 54.00 .

One of sales associates at that time recommended that I get just the strainer set to replace the broken one and he gave it to me at no cost. Today, I was looking for help on how to handle the same situation as it has happened again, the strainer has broken and the drain has tarnished. I explained this to the plumbing associate. I explained to him that I have already paid a plumber $75.00 to replace the items.

The associate asked me if I used bleach in the sink? He didn't seem to know how to handle the problem. He advised me to go up front and talk to the head cashier.
I went to the head cashier and she didn't know how to handle the problem either. So she went to the ASM, Ron and according to him, he called the plumbing associate and the plumbing associate told him, I said that the drain was discolored.

The ASM was very angry with me. His face was beet red and I said, "I can see you are angry with me". I said, "I don't want any trouble ". He then yelled at me and said, "I'm not mad at you". "The person who gave you the strainer was just being nice to you, there is no lifetime guarantee on this item."

Please note on the outside of the package it says, rust proof, tarnish free finish. Won't corrode or discolor. On the inside of the packaging it states, If this Kenney product when used for its intended purpose fails to give the complete satisfaction return to place of purchase for a free replacement of the same or similar item. The ASM Rob behavior was uncalled for.

I did not get my problem resolved. Perhaps I would of bought another suggested item that didn't break so easily and corrode. Potentially he lost a sale and possibly customer. I'm a good customer at Lowes. A few months back my husband and I inquired about a trailer that was for sale outside. The only one left was the one with a taillight broken. We needed a trailer and we asked if they would discount the trailer. They said, NO!

We were fine with that and asked could we order one and the sales associate didn't have the time of day for us. He said, "It will take about 4-6 weeks before you get it. I called the store in St. Joseph and they had the same one so we drove 50-60 miles to get it. Chillicothe Store lost a great sale there. Bottom line is we are not people who are trying to get over, or get something for nothing. I really don't appreciate being treated that way.

dTheres are things I do like about the store in Chillicothe. There are good associates who will go out of their way for you. I especially appreciate ASM, Pam taking the time to listen and her wanting to help solve the problem. Thank you, Pam.

We were pleased when Lowes built a store in Inverness, Fl. It was closer than their competitor, but after years of spending lots of money on various projects, and many frustrated returns, wasted trips because , either they were out of a product or they just didn`t carry an item.........night before last( 12/4/12 ) I opted to buy an electric chainsaw at Lowes rather than driving to a more distant store.

The folowing afternoon i attempted to use this brand new Poulan 3-1/2 hp saw on a tree limb that had fallen close to our driveway. this saw ran approximately 20 minutess, about 8 cuts and quit, the motor would run, but the chain would not turn. That evening i returned the saw and requested to talk to a manager at the " returns" counter. when the manager finally arrived I asked him for a store credit to compensate me for the need to return an inferrior saw and the lost time and aggravation.

His response was that they were willing to refund my money( no kidding) but nothing else. I replied that I didn`t think that he cared about customer satisfaction,to which he replied that he was sick of dealing with "people" like me, and he stormed off to his office, or whereever that door led to. With his response I have vowed to never step foot into another Lowes store, and if possible, i will share this event with anyone considering shopping at Lowes. Not only is this particular store poorly operated, but obviously this manager is disrepectfull.

I purchased a brand new Maytag Washer and Dryer in November 2010, I purchased the 4 yr warranty with it. The washer broke Dec. 4th, 2012. I called and they sent a service man out. He said it was not fixable that it was the mother board and it was not cost effective to fix. I spoke with the warranty department and they said they were going to reimburse me for the washer, they gave me a return authorization number as well. Then two days later I get a call from the service company, they said that Lowes talked them into fixing it so they ordered the part and it will take a week to come in. So because Lowe's does not want to back up their warranty they are going to go through hoops to try to fix it (when the service guy said it wan't fixable) cause me aggrevation in the meantime. I spoke to Darlene, Lacey and Fran (supervisor) in the warranty dept. and no satisfaction, I spoke to Devin in corpoarte and he assured me that the store mgr would call me within 24 hrs. still no call so I called corporate back and they switched me back to the warranty dept. It's Dec. 11th I still have no washer, no money and Lowes thinks I will be a happy consumer. Wrong! I am canceling my Lowe's Credit Card and will never shop there again, nor will my family and anyone else I talk to. I don't care if I have to go an hour out of my way, I will not shop at Lowes!!!

lowe's was suppose to deliver a dishwasher to me on Jan, 14 2013. my husband was going to be home, but his work hours got changed. he called lowe's and let the same person we talkd to when we ordered the dishwasher. he let him know the situation and gave him my work phone , so they could call me and i would go home and meet them. the driver never got the number. they delivered at 9:00 that morning .

i called the store at 9:45 to let them know i needed a half hour to get home. she (the operator) was going to let the driver know this. obviously she didn't do that, because she would have known they had already been there. i called again at 12:45 because i hadn't heard anything. i told her they were going to deliver it in the morning.

she said morning could be until 3:00. Really!! she was going to call the driver to see where he was. i gave her my work number , which they should have already had, she was going to call me back. that never happened. i got a call at 2:45 to tell me to reschedule. they tried calling (home phone) and nobody answered. they didn't have my work phone.

my husband called to find out what was going on and the person he talked to before, forgot to relay the message. my husband has to go to Sioux Falls to pick it up because we aren't going to take a chance of this happening again. we will no longer buy anything from them.

if that is how they communicate with each other, we will be going else where. we have to find time to go get this , when it was told they would deliver it. there mistake not ours. we are done with Lowes

We went to Lowe's on Nov. 9th at 7:30AM to buy a new garbage disposal and get it installed by Lowe's. I asked if we could get the service quickly since we have company at our home. Brian Baldwin tried to get service that day, but no one ever called us. He told us we would hear from the Service Dept. within 48 hours. It was 56 hours before any one called and three days after we bought the appliance we got serice. Rick did a great job of installation. When I called my Lowe's #2767 the mgr. quickly referred me to a Scott who said he would check with Lee who sets up service and he promised to call me back. Now 4 hours later still no call. I think $125 for serice that took 25 minutes could have been scheduled sooner and would like an adjustment on the cost since they did not get back to us in 48 hours as told. It is a two way contract. Thank you.

I always thought no matter how long you had an item still unsealed in the original carton and have a receipt for it that Lowes gives a store credit. I guess at age 67 I am from the old school. I did not realize when I purchased an outdoor fountain for $90.95 I only had 90 days to return it. I kept this fountain in its original box in my closet as I was keeping it for my son for future use. I realize I have had this item for close to two years but I always believed Lowes stands behind their product refunds or credits and I now know that's not the case. So I'm a fool for purchasing this item not knowing store policy like thousands of others in the past. And, maybe it's just my age. The fountain cannot be used here so I guess I'll have to have my son place it on craig's list. I won't be dealing with Lowe's anymore and when I do shop I have learned not to buy in advance so I'll be able to get my money or credit. Buyers beware on a store's refund policy.

I filled out an application on lie. UGh. and to my surprise about 90 days later I got a call for an interview. They wanted me for a nursery position. NW Hwy store Garland/Dallas Texas. i thought to myself great. I went in for an interview and there were several other people. She was going to interview them for different positions. Great. She handed all of us some pre interview paperwork that we had to read and sign. Here is the deal.....

It ask the question, have you ever been convicted of a felony. They are supposed to go back in Tx 7 years on your history. But if you say no you are a liar and they will not hire you. If you say yeas they will not hire you. Now to set the record straight to everyone who says I am just a bad guy listen to what happened. When I was 23 years old I was a passenger with my brother and sister in law in a very tiny datsun pu truck.

We were returning from a pistol range when 4 people in a 4wd pu ran us into a ditch and the truck flipped twice. All of us got out of the truck with minor injuries and the truck sped off. After a few minutes the other truck came roaring up and 3 guys and 1 girl jumped out all with baseball bats. I was a 1st drgree black belt in 2 martial arts but smart enough to realize out numbered is out numbered. I grabbed my pistol and fired 3 times in the air.

Understand this was between sherman and Melissa Tx back when no one lived out there. They headed for the hills. 2 days later I got a call from my sister in law that the police called her. So I went to sherman and they showed me that 1 bullet actually came down and struck the truck 3/4 of a mile down the road and went through the top of the roof and into the seat. No one was injured. The odds of hit striking a truck moving 60+ mph was astronomical. But it happened.

I had to plead guilyt to Criminal Mischief over 1500 wich is a 3rd degree felony. I never spent a day or night in jail and got 10 years probation. But when the history is pulled up it says Agravated assault with a deadly weapon. That is the way Texas law is witten. But lowes will not look any further than that. Neither will any other employer even though Lowes says they will only go back 7 years. So they lie about their hiring peractices.

By the way I am 55 years old not and my only other violation was having a missing mud flap on my left rear wheel well on my pu truck. $320 fine.

I went to your store, store 1659, yesterday because I wanted to get the hardware to hang a 60 lb. mirror. A young man by the name of, Nathan, assisted me. He was charming, imaginative and sold me all the wrong items I needed to hang my framed mirror.

The wire he sold me does not crimp and cannot be tied. I mentioned mirror wire but he said this product he recommended would work just as well. I trust the Lowe's service people; they are suppose to know how-to do projects, right? Well, that was a waste of $5.20 and a big waste of time (Item 348151 or 348161, unclear on the receipt, but it is galvanized if that helps)

The safety brackets I hesitated on but I have to tell you, Nathan is very persuasive. I mentioned D-rings but he didn't know what those were and neither did I, but I did read on the HGTV website, I needed D-rings. He showed me a picture hanger kit but no way that would work on a 60 lb. mirror. I told Nathan there is thin plywood on the back and just a little bit of the frame is showing. How was I going to pound the little nails onto the frame and backing when they are not even? Well, Nathan said,"This is a very delicate thing." So, I went along with it and those safety hangers/brackets are not going to hold and I spent over an hour pounding delicately to get all 6 of them attached to the back of the mirror. I needed D-rings!!! Another waste of time and money--$11.88 to be exact. (Item 127495)

And the screws and anchors are just too big and bulky to hang anything on them. I cannot use them but I opened the box and tried it because Nathan said, use these, they'll work great and I won't have to worry about finding studs. Another waste of time and damage to the wall at the price of $3.28. (Item 326632) You are kidding me? A purchase of $21.73 ( with a $1.37 in tax
included) and not one item was worth the money or the hours of work to hang this mirror. I trusted your company to have people there who will help me, not sabotage me. You need to train this young man. He is a great salesman but he knows nothing about hanging framed mirrors.

I want an apology. I lost nearly 22 dollars I don't have to simply throw away. I cannot return any of the items because I trusted the knowledge of a Lowe's employee with this project. Can you resolve this situation monetarily for me? I feel cheated, I used up hours of my time and money taking advice from a really nice young man who steered me in the wrong direction. I have to admit, I am furious.

How can I ever trust another Lowe's employee to help me with a project in the future; I just don't think I trust your store
anymore although I am on the fence with this issue as I have had wonderful people in the past help me successfully.

Please let me know if you can assist me today.

We were in Lowes on Sat. March 16, 2013 to buy a couple of boards and legs for a swamp cooler, when we reached the front of the store to check out the only registers that were open were self serve. We went to the counter and started to proceed with our purchase and we had a problem with the check out, we couldn't find anyone to help us take care of the issue no one in sight, we ended up leaving our purchase and going to Home Depot. If you are going to go to complete self serve you should make the public aware of this and you should have an employee in the area to help your customers, as for me I'm finished with Lowes you won't get anymore of my money or business.

Purchased a lawnmower from Lowe's. This lawnmower is a 26 HP riding lawnmower that is less than a year old. Bought the best most comprehensive warranty they had. Lawnmower has been constant problem. Tried to cut my grass 9 days ago and it would not start. Called Lowe's and they came pick it up to "repair" it. Well it had caught on fire in the electrical area .

I want a new lawnmower. But anyway, they choose to repair this one. I called yesterday and it is sitting in the store and never even left to go to the repair facility. I asked if someone could cut my grass which is Now rediculously tall. They've had to cut my grass before because this lawnmower was broken. She said that she would see and get back to me. REALLY???

my delivery was not on time .I paid for deliver and installment and was not satisfied .They left my 80 year old mother merchandise outside since they cannot install it . I'm highly upset with what these arrangements were i think it is bad business for lowes, and i think that someone needs to be aware of how there clients are being treated by whom ever they installers are please do your homework on these installers because they make your business bad. My family and friends on facebook agree with me back to home depot we go and i'am considering a refund if that's how you guys do business. I'am also contacting the BBB for futher notice. My mother looked out her door allnight trying to watch her merchandise what ashame why did'nt they put it inside the house.

On Sunday 11-04-2012 I went into lowes to order doors, since someone had already came out to measure, and the service at lowes in shawnee is terrible first I was the only customer, and he seemed to have no idea what he was doing. Then after ordering doors and storm doors, 4 total, there as a problem with the size, and he advised he would call the mill on Monday, and call me on that day to give me the information on possible other doors. Well no call of course, then I find out the person that was to call me was off for the next two days, so he knew he was going to be off the day he was supposed to call me and he promised. I called for the manager of course they can't be found, and then I ask for the district manager and they gave me a number and lowe and behold it was a bad number, what a joke, how many other go to lowes and have this problem. It is not like we did not have money or was trying to get a special discount, we just wanted some doors installed. Terrible service, managers have no idea what is going on, and there is no one to call and complain to, so go somewhere else in my opinion. John Eickhoff

We bought several items including French Doors and drywall. We wanted it delivered. First they said their truck broke down. So we were to try to get it ourselves. I am a senior citizen and can't pickup items, so we arranged for a delivery and paid someone money to be at our house to help. lowes never showed up and did not call. They said they couldnt deliver because their man was sick. They didnt care about any service so I CANCELED our order. There was no satisfaction at all. They couldnt guarantee any deliveries. We will shop at Home Depot from now on.

I bought a Husqvarna chain saw form lows, The first time I used it, It would not oil the chain. I had it apart several times , I took a paper clip put a little hook on it to see if something was lodge it the tube that fed the oil there was nothing in side the tube. So I called Lowes about getting it repaired she said it was under warranty. when they called me to pick it up they said the charge was 6800 because it was stopped up with saw dust. that is an outright lie, because I cleaned the tube out mu self. So they will tell you any thing to get your money. I called Husqvarna to complain they said the tube stops up all the time . I had a sthil chain saw for 20 years it never happen one time with the sthil.

My husband I purchased a freezer from Lowe's in Tiffin, Ohio on Jan. 24, 2015. We had second thoughts about the purchase due to problems with delivery on a past purchase from Lowe's, so we decided to cancel it. We told the manger, Steve, why, and there was absolutely no concern on his part, he seemed almost happy to cancel it. Not what you'd expect from a manager, most of the time they don't want to lose your business. They said the refund was issued. I saw the amount in my bank statement as "pending"... a few days later it went all the way through and was taken out of my account. I called Lowe's and spoke with "Rick", who was very dismissive and said "it's your bank's problem, not ours". I called the bank and sure enough, they did NOT see a refund issued. I called back and Rick stated well I don't know what to say, it's your bank. I called the Lowe's customer service and spoke with De-An, who was very helpful and apologetic. She forwarded me a copy of the refund issued so I would at least have that. I am still waiting on the refund and feel it will be resolved, but the attitudes from the managers in the Tiffin Ohio Lowe's is terrible. It's too bad they see customers as nuisances instead of the reason they have a paycheck. In the end I will never purchase another thing from Lowe's. And with the large number of home improvement stores readily available, that is easily done. So far Menard's seems to rightly feel that Lowe's loss is their gain.

Ok, I am complaining about McDonalds on 25th Street in Cleveland, Tennessee. Folks you just have to go in there between 5 - 6 A.M. to witness the worst employees in todays fast food world. I stopped going there several months ago and started driving to the one on the north end of town. They are a tad better. Today the northern one was closed so I went back to 25 on a gamble. I sat in line 20 minutes and never made it to the food window. Cars were pulling off right and left. I did to. 20 minutes and 5 A.M. there is just reason for that period. You gotta see it to believe it! Walking talking vegtibles!!!!!!!! Guess Wendy's get my business!

On September 21, 2014, I bought a Decorative Fabric Blind form Lowes. I asked for black-out and my understanding was I was giving a black out. A week later the blinds was installed. I started having migraines and was wondering why. I have not suffered from migraine for over 10 years. I noticed my migraine was as a result of the blind in my room. The blind generates heat during the day, the blind gets so hot that it burns. I immediately contacted Lowes. I explained the situation to them and they told me they will replace it but I have to pay for the replacement first, which I did. On January 11, 2015, an installer from Lowes came to install the new blinds. He unwrap the box and informed me that the new blinds has gap. I told him I am aware. He told me that the sun will still reflect in my room. I told him that I ordered blackout and I was told my Lowes representative that these were black out. The installer told me that he has installed several of these blinds and advised me to get the vertical blind if I want no sun. I became confused and told him not to have it install till I talk to Lowes. He stated he was going to call Lowes and advised them that the blinds was not what I wanted. I told him to call in front of me but he stated he will do so while he was driving to another home to install. He also reinstalled the blinds in my bathroom and told me he would not recommend the roller shades, that they will always give me problem. He reinstall the blinds and did not clean up after him. I immediately called Lowes via telephone and explained the problem to them. They informed that the installer had no right to advise or recommend, and that his job was to install. I was told they will get in contact with him. I contacted the installer on the phone and have the blinds install. He told me he cannot come back a the moment and told me he will be returning in the afternoon. He stated he will call me back after he calls Lowes. I received a call from Lowes about 1pm stating the installing will not be returning today. I was frustrated, angry because I had called off to make sure the blinds are installed today and felt I am being played with. I have lost a whole day of pay and now they are asking to reschedule after their installer was too lazy to install instead he was giving me recommendation and advise and put me in state of confusion. This is time wasting and poor customer service. I am asking Lowes and their contract installer for a refund. Thank you.

I purchase a waterheater from Lowes, it was a Whirlpool 50 Gal Gas waterheater, I paid to have waterheater installed and after 3 days it started leaking from the top. I call Whirlpool helpdesk and explain what was going on with the waterheater the person on the phone told me to take it back to the store to get a new one. I ask Lowes if they pay for the new waterheater to be installed and their answer was no, I then called Whirlpool and ask if they paid for the new waterheater to be installed and was told no again. How was I to know that waterheater was faulty so now I have to come out of my pocket to pay again for something that I already paid for.

I purchased $4,876.37 worth of laminate flooring, including installation fees, from Lowes in Middletown, DE. on 2/28/14. I was told to get the flooring inside my house to acclimate soon after the purchase so it would be ready for installers. I am on a tight budget and opted to use Lowe’s 5.99% financing. I live in Maryland. I have no one to help me and I don’t own a truck so I had to rent a truck and transport and unload the flooring (approx. 811 sq. ft.) myself. Transporting myself eliminated sales tax and saved me close to $300.00.

Lowe’s would have charged me a delivery fee and an unloading fee and MD sales tax. The product has been inside my home since 3/5/14. Installers scheduled for 3/26/14 through 3/28/14 and they have just rescheduled for 4/3/14 – 4/5/14. The installer said he couldn’t do anything about the delay and the store said he was the only installer that had a MD license. So I am stuck walking around and stepping over boxes for another 9 days.

I live 10 miles from Middletown, DE. Lowe’s store. Many people from this area in Maryland shop in Middletown, DE. because of no tax. Perhaps Lowe’s should have their own installers instead of contracting out. At least get another installer with a MD license. This entire Lowe’s experience has been an ongoing pain. I’ve been inconvenienced enough and will probably not shop at Lowes again. I would cancel the entire project only it would cost me more money to rent another truck to return the laminate. I only hope the installation goes without a flaw and that I will be happy with the final product.

We never got our $26 refund from end of Dec.-Jan. We have been in twice. I just went in today and they told me we got it 15 days after we returned our lumber. NO. If I had gotten it why would I be back in asking for it. The lady in the office had a snippy attitude. Lost prevention and the ladies made me feel like a criminal. They want our bank print out from Dec.Jan. I feel like a criminal and would have called a lawyer if the police had showed up like they seemed to have wanted to. There records shows they credited our account. But it has NEVER gone into our account. They even refused to give me a Gift card.

I went to Lowes on the Carlise Pike in Pa. to purchase a 14K generator with an install. My first vist was to get a price on the unit the rep. was very helpfull the second visit was to get an estimate appointment for the install. The rep. fumbled for about 20 minutes and then told me that he could not do it he had to contact one of the ladies that did the appointment setup. After 15 more minutes he said he could not contact her he would have her call me that day. I received no call and waited till Sunday after church.

I and my wife went back to the store and told the girl at the des we had a complaint and she called a manager. No one came she called again and another fellow came out of the office. I told him it had at thime been three weeks and all that happened. He told me that at this time of the year if it is not $1000.00 or more they really do not want to bother with it an the lady that took care of this was on vacation but he would have her call me. I wanted to let this go and it has been about three weeks but it does not seem towant to let me go. I have purchased tons of items through Lowes and I have never been so embarrassed and belittled before.I dont how you are going to stay in runnig if this is the way things are going to go. I got someone else to do the job they are really to have my $6000.

I went into Lowes yesterday and purchased an oil filter, 4 cycle oil, and 2 packs of blades for my lawnmower that I purchased in March of 2011. I purchased an extended warranty for 3 years with this mower. The warranty also states that I would receive 25% off , including sales tax on select preventative maintenance parts ( including batteries, belts, blades, filters, oil, spark plugs, and tires.) Please see section under maintenance Reimbursement benefit for riding mowers in the pamplet. When I went to purchase this and gave them my extended protection plan, they told me that they “thought” it did not cover this. This went through 7 employees of lowes before a gentleman decided to just go ahead and give the 25% for the oil and filter only. Then gave a 10% discount on the blades. Lowes gave us the pamplet to take with us. I stated that we have always used this and why are we not able to now. We never received this pamplet when purchased the lawnmower. I went to my car and read the pamplet. When I found section that stated this I went back into the store to show them this. The assisant manager, Jesse, came to the counter and said that Lowes DOES NOT reimburse for this. He said you have to call the 1-888 # and send them the receipt and they will send you the discount. He was very rude.. He said he has worked at lowes for 8 years and in all his 8 years they have never done this. I told him I just used this last year. He said no, they have never done this. He was calling me a liar. When I took the pamplet back I ask him what his name was and He said well I have worked at this lowes for a year and 1/2 , maybe they do things differently at other stores. His entire attitude changed when I asked his name. I went back to my car and called the 1-888 # and spoke with James. he said that I was correct , they were suppose to have taken it off in the store. He even spoke with his supervisor. Now I have to mail my receipt to Lowes PO Box inorder to get my money, Its not even about the money. Its about the way I was treated during the entire process. I called back to lowes this morning to speak to the manager and I got Jesse. ( the same person I spoke to yesterday.) He said he was the assistant manager which is just like the store manager and he could help me. I told him i spoke to him yesterday and I need the manager. He started again on the same thing. I told him I called the 1-888# and they told me the same thing I had told him. He still would not listen. I told him to read the pamplet. He would cut me off when I tried to talk. For him to be an assistant manager he needs more training. LOTS. I shop at lowes alot and I dont know if I will be going back after this experience. Just horrible. I am an easy going person and things don’t bother me that much, but this was just ridiculous. Why after going through 7 people doesnt anybody know.. Is it lack of trainning…

My washer broke down a month ago. I called the lowes company stating that I believed I brought the washer eight years ago, but I brought a warranty with the washer, and it had broken down and I needed there help in receiving another one. I was then told by the appliance department in lowes in Madison heights va that they only keep things for 5 months, and that you only brought a 5 year wannanty so you are out of luck. Call George’s applicance and they might fix your dryer.

I felt like an idiot after that phone call so then I emailed info@lowes.com with complaints because I really need a washer, but my emails were left unattended. So then I spoke with lowes customer care yesterday, and let them know what was going on, and how no one would give me the time of day from lowes. Lowes store manager Christopher Delaney spoke with me on the phone very rudely and told me the only thing that they could do for me is 10% off another washer.

I informed them to check there receipts because I had brought a washer and dryer and the same time and when my dryer had bite the dust that I had no problems getting my money back, and it was on a receipt that I had to sign to get the money last year. And I also informed them that to call Georges applicance in Lynchburg because they had come to my home twice to try to fix the dryer that was under warranty last year. Georges applicance told me that they had come to my home Nov 2011 that lowes informed them that I had brought the washer and dryer in 2010 that it was still under warranty.

I informed Georges applicance thank you for telling the truth. I proved to lowes that I was telling the trurth. I never heard back from lowes in Madison heights. I told Georges appliance that I could take them not believing me but treating the way that they are doing is just wrong. I need a new washer. Mine is under warranty. They found out the truth, and they are still avoiding me. I wrote twice to custcare@lowes .com because they service and customer care stinks. I been treated like a liar, and like I was crap. I pay a lot of money to lowes in appliances. I am on a limited budget. Right now I am renting a washer from hometown rentals in Madison heights va because lowes will not give me the time of day. I would like the payments that I had already made to hometown rentals back. Two payments of $15.99. I would like a new washer that works. I would like someone at lowes to treat me with respect. Stop the crap my life is to short. Call George’s appliance and they will tell you the truth. Lowes in Madison heights contacted George’s but they never worked out anything with me. I need a washer one that works. I was not asking anything from lowes except that they help with with the piece of crap washer that does not work. I have documents in black and white that I am telling the truth. I have it were I have complained about lowes on twitter. I hope and pray that I get a washer that works for a long time from that company.

My last straw was people including the manager all I can do for you is to give you 10% OFF on a washer, and treating me like I the biggest liar in the history of the usa. I need help asap. With respect. I need a washer that works. I need my money back from where I had to rent a washer, because no one at lowes in Madison heights thinks that my business is worth the time of day, or I am worth the time of day. Let get this issue resolved quickly. Thank you.

I bought a new refrigerator side by side,the whole side rusted, I bought a new dryer the whole top is rusting,
I bought a new storm door a year a 1/2 ago, the bottom is starting to rust. I have called and complained and I was told all that could be done is sending me a can of paint. Can Lowes not provide home improvement items that does not rust.? I hate to leave Lowes because it is so handy for me but can’t do this anymore. What can be done?

I was trying to buy a storm door on Sunday, Feb 3. The doors were located on the end of the aisle. I looked under the sign that was taped basically do not enter to see the price of the door. Leslie said “you can’t come down this aisle, we are working here, can’t you see the big yellow sign.”

I said that is no way to address a customer…he went on to be abusive and kept saying can’t I read the sign. He didn’t stop yelling down the aisle for all other customers to hear. He not only didn’t difuse the situation but I am not going to buy the door now.

When I went to the desk to complain he magically appeared and said he was the manager of that store. He didn’t let me even say a word…yet around all the other employees he wanted to tell me off. I said to let me speak and he said “no I am going to tell you. I am astounded by his rudeness,obnoxious, and overall abusive behavior. It was a disgusting display for any employee at any level within your company. Pia the assistant manager heard the yelling and came over.

Then Greg interrupted and said Leslie was right. The policy is…Who needed him to butt in? Instead of making matters better,they made them so much worse that I was shaking when I left…obviously with no purchase. I am appalled at that he is allowed to speak to customers that way.

I purhase new Samsung Washer Machine4.7 for on Thunderbird and /17,when the nice men can and set it up and ran a test they discovered there was a problem the washing not shutting down on water go in to machine while it was washing (this means that if you dont manually stop the machine water will over flow out while washing, so i decided to call lowes and if they have another that was comparable to this one they say yes it would Whirlpool 4.6 i said i like to have that one delierved now, he check there are none in stock in his store, he said Surprise had5 in stock and told me to call them, Well i call them and i explain i have been without a washer for over 3 weeks, I need machine bad becasue we have4 small kids that live . he said they could deliver it on monday or tuesday, ( That was NOT what i wanted to hear.) so i said there any store that this Whirpool in stock and can fast deliver, he said cal l Lowe at 59thAve/Glendale, they have one, do not what their schedule, the store in surprise by was does not deliver on Sunday,
I lowes at 59th ave/Glendlae and they yes we can delilver on Sunday mornig b 10:15am I was informed that i wouldl have to buy new supply lines from the store or they will not install the washer, the previous installer who were still in my house that they had hook up my line they are fine 1 year old stainless steel and that had no problem do that, lines look brand new, Well long short story i had to buy 2 new supply line so they would install washing machine. I am seeing that company policy goes for different store it appears. I was unhappy with my adventure buying a new washing machinea as i had spent my day firday going to Home Depot who were very nice but did no the machine in stock, so i go to Lowes at Thunderbird and 101 Freeway, and a had negative experience, the went to Frys, they were nice, but lowes prices for delerivey was bet and i also like the warranty that was offer that paid for. the tunderbird and 17 freeway werevery nice to work with and the guys you brought in the samsung washing machine and said they had never install a machine that did this before.. nice guys, but thunderbird store said i would have make all calls and find the machine and make arragement, seems to me he new i need a washing machine really bad, he could call those stores for and find when they could delivery it to me, instead i the consumer who is the reason he has a JOB did his JOB for him, i am disappointed by this experince with LOWES, a new mott for ALL you employess HEY A CUSTOMER IS WHY YOU HAVE JOB We borred money and my went to store and put this on her lowes card to get me a new. I 3 small kids and i do a lot of laundry. Thank you for the experince. Joan Smith

been broke since dec 23 cant get it fixed till dec 30 i will not be buying one more thing from you people if you cant have people who can come sooner than that you need to close your doors i will make sure all i know never buy an appliance from your company i dont blame the guys you contract to do the work i blame you the company for the crappy stuff you sell to us who did use your store for so many things such as our stove our washer and now our washer …. thanks for the memories

I purchased a troy built lawnmower @ 1300.00 June 1 0012. A bearing in the rear end came out of its place and the mower would not move backward/forward. The mower was returned to the Roanoke Rapids store for repair. I had to personally pay 32.10 so the service repair center would pick up the mower, fix it, and return it to the Roanoke Rapids store. My complaint is: since it was a factory defect and lowes stood behind the repair I don’t feel like I should have to pay a service center to pick it up and return it. That should be another part of the business of keeping a satisfied customer. I could have carried it to the repair center and picked it up myself a whole lot cheaper. Other than that I am completely satisfied with everything else.

I recently got married to my wife and received gift cards to Lowe’s to design our new kitchen. When we asked the designer what we needed to do, all he said was fill out the design brochure with measurements. We gladly complied to this and returned with the measurements. These measurements included the measurement of our appliances. He designed our kitchen and ordered it. After discounts and gift cards, we were left with about $3,200.

Four weeks later we received our cabinets. A few weeks later we got someone to install the cabinets, cheaper then what Lowe’s would charge us. I gutted my kitchen; appliances, cabinets, floor and all. I installed a bran new hard wood floor and then got ready to install the new cabinets. My installer wanted to know why my fridge was 33′ wide and the over the fridge cabinet was 30′. This cabinet was supposed to be big enough for my fridge and few extra inches for a “standard size fridge”, I was told by the designer. The designer said that he would order a 36″ over the fridge cabinet and replace three other cabinets now that they would stick out past the wall. He charged them to my lowes card and promised that the would come off later. I was told that he would put a rush on it for 7 to 10 days. 10 days later, no cabinets. Now told it would be three weeks. About the same time as a regular. Complained to the manager and he said that he didn’t understand what the problem was and then told me that it was my fault because of my measurements. (?)

I complained to KraftMaid and the could care less.

After receiving my new set of 4 cabinets, I looked them over to find out the two out of four were correct. Two cabinets were shrunk in width and the lengthened in height. Time for another complaint. Now, these new cabinets take 5 weeks to come in. I’m told that they are customed maid in a shop by elves. (?) These two cabinets were charged to an in house Lowe’s card. I am told that replacement’s should be charged to an in house account.

Two and a half months later my kitchen is done and now I am over charged on my Lowe’s card. Two managers and they can’t figure out what the problem is after five days of working on the problem. I am told what he can take off the receipt, but that is it. He can not tell me how much the kitchen cabinets cost now and how much I owe after paying $900 to the Lowe’s card.

Newton NJ Lowe’s Store and Management sucks. The are retarded and don’t know the left from right. You should at least know what is going on and have some sense of what is going on. I will respect what you can and can not do, but not that you are retarded and can’t comprehend what the problem is. Fix the problem.

Lowe’s Corportate Office just forward your emails and phone calls to the local store. Then the store manager respond’s with “I don’t understand and don’t know what I should do.”

When I tell my story to others, I am asked what the designers name is from Lowe’s that desinged our cabinets. I tell them that his name is Russ and I get and oh “I have heard his name and this isn’t the first time he has screwed up.” This was heard from three people. One of these three people works fro KraftMaid. Other’s just say that Newton NJ Lowe’s screws up on cabinets all the time.

They have no back up plan for when they screw and believe that it is never them.

I had purchased a Husqvarna Chain saw Serial#577255810 at store# 2713 (now closed) on August 25/2011. I originally purchased it in the event of trees falling from hurricane Irene. There was no damage to my property, thus it sat on a shelf in my garage. This spring, I attempted to use it only to find that it didn’t work (would start but would die out after a few minutes). I attempted to return it to the store of purchase (Lowes of Manchester) but the store had subsequently closed. I returned it to Lowes in Bedford on March 23, 2012 but they would not except a return due to the period of time that had transpired. They did offer to send it out for service assuming it was under warantee and I released it to them. They contacted me 2 weeks later and informed me there would be a $187 charge to fix it and that I “had tampered” with it (remember, this is a brand new chain saw). I declined the repair and asked for the customer complaint department. After 2 weeks of cdiscussions back and forth, I recived a call from Gail today stating that not only would they not replace or repair my chain saw, but it would cost me $55 to get it back (!). I informed Gail I am extremely upset to be treated so poorly by such a large retail operation, and would inform my friends, family, and employees of this unexceptable customer neglect. She was polite but dismissive felt completely abandoned.

My 77 year old mom purchased tile from Lowes at the location off of Mansfield Rd in Shreveport, LA. Her first appointment was scheduled two weeks ago, then cancelled by the store. They setup another appointment for the following week, would you believe the manger over the tile/carpet section called an cancelled that appoint as well. I called to see what the hold up was and why they continued to cancel on my mom after she had paid all of her money. He became would, which in turned pissed me off. He said my mom did not have a installation appointment, which we knew was a lie. Also, even if she did not have an installation appointment, when you called to cancel each time, why didn’t you tell her that.
No one in their right mind, should have a manager like that working for them. He was ignorant and his customer service was horrible. If this is the best Lowes can do, I will tell my entire family, which is a large one to go to Home Depot. Also, they complaint said they would called back in 24 hours, its been a whole week. Just a bunch of liars.

I am disabled and on a fixed income. In November I bought a Whoorlpool Cabrio washer that with washer and extended warranty was over $700.00. I normally wait, as most of us do, to do laundry on a specific date. I usually have 10 to 11 loads at that time. I put the sheets in to wash and they would not spin out. I tried everything.

Now I have plates in my back and so does my wife so bending over and dealing with ringing wet clothes is not something we do if we can avoid it. She finally got them hand rung out enough to go in the dryer… We thought that maybe they had just been unballanced or something. The machine is about 5 months old.

Next morning I put on another load and again no matter what the load would not spin. This was Monday 4-16-2012. I called the service number at 12:30 according to thier notes. They said they could not get anyone out sooner than Wednesday or Thursday.

I told them it was urgent as the wet white towels would mildew and we did not feel we could deal with them to hand ring them like we did the sheets.We made the appointment for Wednesday and they stressed that we had to be available from 8 to 5 for the repair man. At 5:15 on Wednesday I called them back upset that no repair man showed and same customer service man said, I can’t call Service Tech to find out why they did not come because they close at 4.

He said we would have to make another appointment and that there wasn’t one available to Friday. I asked to speak to a supervisor and got the same story. They basiclly cold me it was my problem and they could not do anything about it. He said he would set me up for another appointment for Friday. So I hoped that maybe as the Service did not get to me Wednesday they would show up Thursday or call and I would be able to call back and cancel the friday. I waited all Thursday.

Nothing. Friday at 12:08 I called to find out when they would come. They told me I did not have a Friday appointment but that my complaint had been turned over to a suppervisor and that she could not schedule me for an appointment till Monday but with a diffrent company. I asked to speak to a supervisor and was put on hold several times, the call lasted over half an hour and I did not get to speak with anyone but the customer service clerk.