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Write for Us Lowes Complaints Continued... (Page 11)
1019+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
We went to the lowes on Okeechobee Blvd, in West Palm Beach Fl this afternoon Store # 1962. Upon arriving we asked customer service fo help as we wanteed to buy an elctric tankless waterheater but had wuestions we were told they would have a sales person meet us in that depts we waited for 20 minutes and noone came. So we bought our water heater at home depot. While at your store we ordered wood fencing and posts to be delivered and charged $79.00 for delivery we live less than 3 miles away!
When we went to the garden center a gentlemen wrote up the item #’s for the post and the fencing and we asked about a post digger he said inside the store in isle # 27 we could not find the item when we asked another person inside the store she said go to the garden center. Again we bought the post digger at home depot!I would have preferred to buy all that we needed at one store but your employees made that impossible.
I purchased kitchen and dining room floor tile from Lowes and contracted with them for the installation. The tile was laid the wrong way and laid unevenly. I told them I wanted it taken out and reinstalled correctly. They refused to tear out the tile but said they would take out the uneven tiles and replace them. As they tore out the bad tiles they chipped the adjoining tiles. It has been over three months and the job is still not done, I have half my floor missing.
The backer board is damaged and broken down to the sub floor. There are more bad tiles that should still be torn out. I have no time of completion. I called the manager and asked for a refund. He said they are not in the business of doing free work and that I am not a professional floor installer so I don’t know what I’m talking about. This job cost me over $5000.00. So much for the Lowes guarantee. I will never use Lowes for anything else again.
This is becoming the “Biggest Customer Service Improvement” in ALL stores these days. “Do you need help”. The problem is…it’s the biggest time wasting PR that has NOTHING to do with Customer Service. I needed to quickly pick up a couple sheets of sand paper at Lowe’s the other day. I knew exactly where it was and how to get there. I was stopped no less then 5 times by employees asking me if I needed help. I don’t have time to waste like these employees do. And then when I got to where the sand paper was I asked the person who worked in that department if they had any 200 grit or higher paper (none were on the shelves).
The IDIOT proceeded to hand me 180 grit. Seems that 3rd grade math is NOT a requirement to work at Lowe’s. And it’s NOT just Lowe’s. Home Depot, Sears…They all think they are fooling the public by forcing their employees to “Ask if you need help” so it SEEMS like they are concerned about service. But for anyone with an IQ over 90….it’s so obvious that Service hasn’t increased..in fact it’s DECREASED. Asking if you need help is not the same as actually providing the help. And asking people who Don’t need help is just making their visit to the store extremely inconvenient. So much so I now DRED going to Lowe’s or Home Depot.
And I know many many people who feel the same as I do. The IDIOT who thought of forcing their employees to Ask everyone customer they see if they need help should be fired for just plain stupidity.
On the Wednesday before Black Friday, my husband who is a Lowe’s credit card holder and I went to the Lowe’s store in North Little Rock, Arkansas for the purpose of buying a front loading washer and dryer. The sales’ representative was Joe Montgomery. He told us that if we waited until Black Friday we could get 18 months interest free. Needless to say we came back on Black Friday. We ordered our washer and dryer. We were told that it would be delivered Dec. 5. We gave away our washer and dryer Saturday, Dec. 3. We called and went by Lowe’s today and our washer and dryer are not in the system.
Human error is understandable, but when my husband spoke with the manager she exhibited a less than helpful attitude. I am a public servant, and all I ask is that customer care be foremost in the minds of those who too count on the public for their livlihood. All we want is what we ordered and at the price at which it was ordered.
I worked with the “kitchen designer” to assist me with my new, dream kitchen. I had a rough, sketch and I worked with the Lowe’s employee to select the appropriate cabinetry. The next night I went back to the store, which is in Littleton, NH and about an hour from my house, to finalize the design. I told the “designer” that I wanted to add an end piece of cabinetry to the design, to not only complete my design but to take advantage of some sales incentives being offered at the time. The little drawing that is produced from these design layout sessions is poor and difficult to read. So I had to rely on the “expertise” of the Lowe’s staff.
Now, I also purchased an oven, cooktop, refrigerator and exhaust unit as well from the store! About one month from placing this order, my cabinetry finally arrived from the KraftMaid factory. I worked with my contracor to put the cabinetry. My design included a kitchen island and after putting the cabinets together, I was ready to put the cooktop in and the oven. When I placed the 30″ cooktop in the 30″ base cabinet, the cooktop did not fit. I contacted KraftMaid and was told this should have been a 33″ base, not the 30″ that the Lowe’s “designer” spec’d in.
This was on the eve of when my countertop, which I also purchased from Lowe’s, was to templated, manufactured and then installed. This screw up by Lowe’s has delayed my kitchen installation. When I contacted the “designer” at Lowes’, she was unapolegetic for her mistakes and tried to “justify” her mistakes. The ass’t manager I spoke with just booted the problem to his underling..the person who screwed up! The KraftMaid rep was of no help either. Meanwhile, I have not been able to eat at home. I am the one incurring all the expense and Lowes staff just wants to ignore me.
I understand mistakes but this arrogant attitude is too much!!
Lowes in Kailua,Kona Hawaii,had a sign saying they were hiring. I called the store and asked to speak to the Human Resource person. After trying to call 3 times, person was either not available or in an orientation meeting. I left my name and phone no. A message came on m email saying that I was not selected. I just wanted to try and get to be interviewed so that I could give a better history of myself and I would be able to give both character and job references. My previous employment does not show my full capabilities and I wanted a chance for an interview,which I feel that I can present my qualifications.
After leaving my phone no.and not getting a call back.I called back and spoke to Christine?,I explained to her about my applying online and was trying to find out the reason for being denied or whatever reason that I was not being considered, she took down my name and number and said she would go online,check on my application and call me right back!. This was in the morning,Friday Nov. 11,2011. Its Monday Nov.14 and no phone call yet. I have applied at Lowes once before and was not given an interview. I shop there often, and have dealt with people who were not as qualified as I am and the knowledge,that I have.
I’ve been in construction for over 25 years and have worked with many different contractors over the years. I’m a very good handyman and have never hired a plumber to do any work at my house. I worked as a general laborer in the Laborers Union, for 13 year,and 12years as a journeyman mason. I have done work in ceramic tile,painting,drywall,some basic carpentry, I am able to install ceiling fans, electrical wall plugs,but no major electrical work. I am applying for a stocking position, and have driven and operated all types of forklifts,including, Gradall. I am 59 years old,in excellent condition,don’t smoke, don’t drink, and will pass any drug test. I am writing this letter, just to try and get a fair shot at this position.
Lowes in Kailua,Kona Hawaii,had a sign saying they were hiring. I called the store and asked to speak to the Human Resource person. After trying to call 3 times, person was either not available or in an orientation meeting. I left my name and phone no. A message came on m email saying that I was not selected. I just wanted to try and get to be interviewed so that I could give a better history of myself and I would be able to give both character and job references. My previous employment does not show my full capabilities and I wanted a chance for an interview,which I feel that I can present my qualifications.
After leaving my phone no.and not getting a call back.I called back and spoke to Christine?,I explained to her about my applying online and was trying to find out the reason for being denied or whatever reason that I was not being considered, she took down my name and number and said she would go online,check on my application and call me right back!. This was in the morning,Friday Nov. 11,2011. Its Monday Nov.14 and no phone call yet. I have applied at Lowes once before and was not given an interview. I shop there often, and have dealt with people who were not as qualified as I am and the knowledge,that I have.
I’ve been in construction for over 25 years and have worked with many different contractors over the years. I’m a very good handyman and have never hired a plumber to do any work at my house. I worked as a general laborer in the Laborers Union, for 13 year,and 12years as a journeyman mason. I have done work in ceramic tile,painting,drywall,some basic carpentry, I am able to install ceiling fans, electrical wall plugs,but no major electrical work. I am applying for a stocking position, and have driven and operated all types of forklifts,including, Gradall. I am 59 years old,in excellent condition,don’t smoke, don’t drink, and will pass any drug test. I am writing this letter, just to try and get a fair shot at this position.
I live next door to a old couple that received a 101366-2200 psi power washer for christmas in dec-2010- that opent it up(new) for the first time last month to wash there house down. after reading all the directions and setiing up the unit they starte to use it(note it does work great)well the hose got caught under the base and the muffler and burn a small hole in it(NOTE THE MUFFLER HAS A PRTECTIVE GUARD ALL THE WAY AROUND EXCEPT FOR THR BOTTOM )-SO the wife of this couple(note:she is 72)-went back to the lowes in port huron michigan and told the manager about he stated that was there problem and charged her thrity dollars for the hose and walked away…i feel this is very POOR SERVIC.
I was surprise over all because i have shop there for years and never had a problem at all–and for a 30.oo dollar item and a 72 years old person i feel this manager could of taken a better approch to this matter.
Our service men go off and protect our country and Lowes will give some a discount and some not. MVA will put a blue V on your license for a 30.00 charge no less but Lowes will not honor this as a Military discount. You have to jump through hoops to get this V put on your license and the goverment collect this money but it’s not good enough for Lowes. They have conditions on what kind of Military discount they will give. Who ever went and served our country didn’t give us any conditions when they put their life on the line for us. If Lowes doesn’t want to give a Military discount fine but don’t ever tell this country who is worthy and who isn’t when you are Honorably Discharged!!!! Shame on Lowes!!!!!
Just wondering…Why is Lowe’s allowing a contractor to use Sherwin Williams paint to paint the outside of the store in Beaumont, Texas? How can they expect their customers to have confidence in the Valspar brand when they don’t use it on their own building? How can they expect their employees to sell Valspar when the customers of that store are walking by buckets and buckets of paint marked Sherwin Williams? What a slap in the face for the folks in the paint department. I have no complaints about Valspar paint or the wonderful folks in the paint department of that store.
It just seems very strange that Lowe’s doesn’t have some sort of clause in their contracts with companies that do work on their buildings to use Lowe’s products when possible. Also, why does the Lowe’s website not have a place for customers to actually make complaints? Scared are they? Not really into customer service perhaps? What?
I purchased a refrigerator from one of your stores (#0482) back on 24 Oct 2009. I also purchased a 4 year extended warranty within. Back on the 14th of June 2011, the ice maker quite. I called the extended warranty number a filed a clime. As of this date the problem is still not repaired. I have records where I have contacted the warranty people and your executive support office. I was set up with an appointment date and time for them to out to repair the unit. When they contacted me to confirm the appoint, I was told that they could not come out then. This was because the appointment was set up VIA their web page and it was not current. I was told that it would have to be sometime the next week.
I call the warranty people back and provided them with this information. I requested another company to service my unit. I was never contacted by this company. Si I called them back and this time they gave Jim Whxxxxxx repair service, who I know of. This company contacted me, but took some time to come out to look at the unit. I was informed that on the 8th of July 2011 the parts were placed on order. I then was informed Mr. Whxxxxxx had received the parts on 13 July 2011. For over a week we talked his office asking when they would come out to replace the parts. We were told several times they would be there, but they never showed up. I contacted your executive support office and asked for their help. After I provided them with all of the information I had, I was told that they would get back with me using the corporate email address Exec.CustService@Lowes.com.
I waited until around 2pm on the 29th of July 2011 and tried to contact them back. But the phone number of 1-866-900-4750 is NOT a number for your executive support office, it belongs to another company. I found another number and called. I have since gotten rid of the refrigerator and bought another new one. In short sir I find that both your warrant service and your Executive support office are lacking in any support of good customer service!
good morning, i do not think this will do any good, but i will give it a shot! yesterday July 27th i went to lowes in meridian ms. i pulled myself and 2 employees off the job to go and get much needed tools for our profession. spent about and hour gathering items and looking at possible thing we wanted to do later like build a tool room with stainless steel cabinets. after picking out about $2000.00 worth of tools we proceeded to the check out counter. i told the lady before she started that this will be a tax exempt transaction since i have a government credit card.
she told me the transaction that i ask for could not be done due to the credit card computer for discounts and tax exempt was down. i was to say the least MAD. the next morning i called Tony, one of the store managers, and explained what had happened. he told me this system goes down all the time. you would think, since this is not the first time this has happened to me and others, this problem would be fixed. just plain bad business. the government spends alot of money at lowes in meridian ms, WHEN THEY CAN!
i would not be afraid to tell you, my next transaction if this happens again will not be at your store but instead Marvins. i plan to tell all my associates to do the same!!!
On Feb 14 2011 I purchase a stove, microwave and dishwasher. I also purchased an extended warranty for all of the appliances. In June we realized that the oven temp was lower than what the panel is reading. My husband called for service. On June 29th, Jerry from Fix-it-Now came to the house and told my husband that our new stove/oven needed a new mother board. He said it would be about 10 to 14 days before he would receive the part. The week of July 18-22 my husband called Lowes service SEVERAL times trying to find out when our oven would be fixed. He was finally PROMISED on the 22nd that a supervisor would call him on Monday the 25th.
We did not receive a call from a supervisor. I called Lowes repair AGAIN on Tuesday and spoke to a supervisor, Stephanie and she promised to call Jerry and get an update on the part. Today is the 27th and we still have not heard from ANYONE!!!!!!!
I was at the Bartow lowes, in florida yesterday. What a nice & friendly store. A employee named sue in hardware was so nice to me. She helped me with nails I needed for my roof but also help me with a drill i needed & the bits i would need. What a great help she was to me. Its nice to have a woman to help in these departments she did a great job. I will be back to see her for help, she even took me to flooring to get wood floor cleaner. I have never been treated so nice in a lowes store before. What a keeper she is. And thank you sue and Bartow LOWES, in Florida again. I will be back.
This moron who is tired of customers complaining about Lowe’s hasn’t acquired enough life experience to know that stores are supposed be fast with their customer service to show the customer that they appreciate an individual doing business with them. Anybody stupid enough to wait in a doctor’s office longer than 15 minutes deserves what they get. ROBBED. We as consumers accept, far to easily, that being treated like we are nobody by a corporation is just the way it is. Open your mouths and SHOUT your dissatisfaction. Don’t use the store anymore. Spend your money where you get what you want when you want it. Wake up people and start standing up for yourselves.
It has been 11 days and I still can get no answers as to if they can find someone to fix my washer I have been told 4 different times someone will call me and have had no one call me I had on person laugh at the problem and a manager named Cory emp # 156079 told me they will deal with it on their time as it is costing me about 150 dollars a week to get my families cloths done with no concern from lowes as to the service I paid for and they are not honoring in anyways…
Called Lowes’s for service of the new washer, ok, will contact you in two days. Lowe’s calls, they have found someone to service the washer, they will call in the next few days. After a week and no calls we contacted Lowe’s again. We request that they find another service to come out, they kept my mother’s tv for 3 months and the whole deal was unsatisfactory. Someone will contact us in two days and they will find another service place. Lowe’s calls, guess what, they have talked and they will contact us in the next few days.??????
Oh they are the only ones in our area who can service the product. Well we drove to buy your product, you had no problem taking our money and now you can’t service a brand new built in washer??? What is wrong here???
I purchase a refrigerator at the Lowes on military highway on April 22, 2011. The delivery was schedule for APRIL 26,2011. The warehouse manager call my wife and said that the refrigerator was damaged it had to dents on the side and did she want him to deliver it and she said yes and the warehouse say they will give you something off it because its damage. When I get home I go the store and talk to the manager and the manager say can not give you nothing off because we will send it back to the manufacturer and get another one. I said ok and the lady say we have to schedule to pick up that damage one and bring you another one.
The pick up was to b for April 27, 2011 and to deliver the new one on APRIL 28, 2011. Later that night the deliver people call and said they would be to the house at 7:00 am to pick up the damage one and bring out the new one the same time. On April 27,2011 they came to p[ick up the old one but didnot bring the new one.On april 28, 2011 they came to deliver the new one and one of the wheels was missing off. My wife ask themm to bring it back later and they know they waold have to do it the next day. My wife has stay home for 3days and still no refrigerator we only live 5 minutes from the store and they could not do that .
This was there fought not ours. So I had to take off work April 29, 200 to be home just to put a wheel on. Thats ridiculous. I should be given something for that you know. Thats bad business when its your fought you should try to correct it as soon as possible. Thoma Coffey
I work at lowe’s, and I have a problem with people complaining about lowe’s home improvement. Employees get sick, quit, get fired, take days off…but you need to get over it. Sometimes in life you are just going to have to wait. When you go to a Dr’s appointment t and wait for 45 minutes, do you demand to speak to the chief of staff and demand they hire more doctors? I doubt it. Why should it be any different at a place like lowes? Other than that, if you’re really concerned they don’t have enough help, fill out an application and pitch in. People who are spoiled who obviously know everything could teach them a lot about how to run a business they have been running successfully for years. So shut up or help out. Sincerely, a lowe’s employee tired of customer complaints.
I signed a contract w/Lowe’s to redo my kitchen cabinets, I chose Kraftmaid Cabinets Top of the line. I requested a Light Oak Cabinet finish. I paid in advance to get order started. Received the cabinets finally at Lowe’s 4wks. later. Upon opening the boxes W/ builder we found the cabinets a light oak, BUT the doors were a multiple of colors! When the second round of doors came in, the cabinet doors were 6″ to high! I finally took delivery of the correct doors from Lowe’s and the colors are still a little off, but at this point I’m already done with this company. I will never recommend Kraftmaid’s product to anyone! I feel like I wasted my money and my time!!
On 12/15/2018 I was expecting a delivery for a stove microwave, dishwasher and refrigerator. Delivery was 11 am to 1pm. at 115 pm called Lowes in denton tx asking where my items were. manager said he would call.. I called back 15 minutes later, manager said what they haven't called you (NO) manager- let me call them. 20 minutes later I get a call from driver Zackery he said we are on Coronado, krum. he said will be there soon, I gave the cross streets to my home and stated in denton. well I look up Coronado in Krum. No such street. I spoke to Zackery again and ask where and when are you coming. he stated we are in valley view. I said what.. you said you were on your way to my house. I spoke to another manager from lowes since the previous manager went home. she said that they left a ticket saying they missed me on Coronado street in denton tx. how could that be since I gave them the cross street and they had the address to my house because I told the first manager the delivery address 3001 Weston dr. that ticket was before 1 pm drop off. they later said they were never on coronado st in denton. when I first made the order for the 4- appliances' the seller asked if I wanted the items set up. I asked don't they set them up? he said well for them to set them up you must purchase the hardware. I said ok go for it, throw them in. when the delivery guy brought the items he wanted me to sign off. I asked aren't you going to install the appliances. he said no that it stated I did not want anything installed. again I said "what" by this time I was very mad. not only did the items arrived at around 430 pm (arrival time 11 am to 1pm) the contractor sat there doing nothing for almost 3 hours. they were installing the floors in the house. They lied about not being in denton, saying that they were in krum. (when the, we missed you ticket was in denton Coronado st, I contacted the person that lives there and yes I have pictures of the note and the dings) to not setting up my appliances. To finally dinging the refrigerator 3-times and the stove (corner glass part) I usually have good services with your company but this was the worse and no one was calling me back to talk to me. they can't say they had the old number because I gave the number to the sales person the to the delivery person because Zackery called me back finally. I am so upset that no one talk to each other leaving the customer hanging... Yes I'm very very very upset. but no one called back at all
My husband and I were in search of a double wall oven and cooktop for our kitchen. We went to our neighborhood store in Frederick, MD, over the Veterans day weekend promotion. We had to schedule a contractor to come out to do measurements. The contractor came to our home on Tuesday,Nov 20th, 10 days past our store visit. The gentleman advised that as long as the appliances are available they would be installed by Dec 18th, since one of their team members were going on vacation out of the country until the end of January. He also advised that we should hear from Lowes with their costs and recommendations by that Friday. That Lowes would have the info by Friday morning. As.per my experience with this store, we of course heard nothing! Sunday, Nov 25th my husband and I went to the store to inquire as to whether the detail info was received. The salesman popped open his drawer and there it was, no one bothered to notify us. We paid $70 to have this completed and they didn't offer the customer service that we should have received, nor did they apologize for their lack of customer service. At this time, we placed our order for the two appliances. I advised the salesman of the contractor time crunch prior to ordering. As he was inputting the wall oven, he stated that's good. Then he imputed the cooktop and hesitated , turned to us and said, it appears that we won't be able to get this item until Dec 10th. I asked if this would be enough time for the contractor to do the install, it should was his response. So we continued on with the order.
On Dec 9th my husband, happened to be in the store and stopped by the service desk to inquire about the status of our order. The woman at the desk looked up the info and told my husband it was coming in tomorrow Dec 10th as scheduled. Again, no customer service, i called the store on Tuesday the 11th to see the status. I spoke to a very snippy, inpatient salesperson who looked up the info and told me that the items were sitting in their DC and would not arrive until the 18th, no apology offered, just a sarcastic nothing we can do about it. I tried to explain to him that this was ridiculous, he talked over me until I asked him to stop talking and listen to me! I explained that these appliances will not be able to be installed until the end of January or early February due to the contractor going out if town. This was unacceptable since we started this in early November. He stated if the installer can't get to you, its not our fault. I told him had i known how,I would be treated I wouldn't have placed the order with Lowes that I am considering canceling. He said well then cancel!
After thinking about the total lack of customer service I received moonTuesday morrning, on Tuesday evening I called the supervisor and explained my dilemma. He looked into the contractor info and also advised that both appliances were on the truck to be delivered on Thursday. He also told me to check in with him the next night,that he would make a note to himself to update me if there were any changes! Guess what! Haven't heard a word since. I called him the next evening, he was out on break, I left a message for him to return my call. He did not! I spoke to someone else who looked up the info and was told the cooktop was in the store but the wall oven was on the truck for a delivery on Friday,Dec 14th.
Last night I had to call yet again to check the status and spoke to the first person who actually tried to help and was very conscientious about customer service! Her name is Brenda!
I explained my situation to her and my dissatisfaction with the way I was being treated as a customer. She looked into everything and contacted your CPO department as well to see about the install,since obviously the current contractor won't be able to do it in a timely manner. Brenda found out that the wall oven was still sitting in North Carolina stuck because of the recent snowfall and that at the earliest it would arrive on Dec 20th. She also advised that upon speaking with your CPO that I would have to wait for the current contractor to return because they completed the detail and no one else would work with another company's measurements.
Bottom line, I sit here in limbo! This is completely horrible customer service! The time to deliver my order, ridiculous, especially since I was never advised the oven would be a problem! After all the time, it will have taken over two almost three months to have these appliances!
Good customer service would have been the salesperson who probably earned a commission, or even the department supervisor,who promised he would take the time to watch and advise me, call me to give me the info that the wall oven was not expected until Dec 20th! I am the customer and should not have to continue to do the legwork!
The next thing that is upsetting to me is deal to receive the discount for using my Lowes card, I need to pay the charges for these items by December 20th otherwise I will not get the discount and will have to pay interest! So, now I am expected to pay for items, that I do not have, not sure when or if will receive them, or if they are installed correctly or even work properly! Tell me when us the last time you paid for something that you didn't receive or know for sure if you are going to receive!
Why should it take 21/2 months to get a new appliance from lowe's and they promise you a delivery date. Then they keep on changing it and saying it is in the warehouse and it will be delivered on a certain date. Then they call and say it's not here yet and we need to change the delivery date. I think they tell you what you want to here and promise you a lot of BS.
The holidays are here and I'm stuck without my frige and alot of lies from Lowe's
My daughter ordered new appliances for us for Christmas. We were told to have every appliance out of kitchen. Thursday, Dec. 6th they were taken out. New appliances tom be delivered Dec. 11th. Daughter was notified that they could not deliver until Dec. 18th. She called and talked to a lady who said she would call her back in 15 minutes......it has been 7 days and that 15 minutes has not come yet...we are having cabinets and counter tops installed and they wanted appliances in before they started! The way it stands now...Lowe's is saying they can not be delivered until the 18th. We have been without oven and cook top stove, dish washer, range hood, will be 14 days and we are two senior citizens...Sandwiches have been a little to much! Is this the way to treat customers especially since everything has been paid for? Poor customer service when the lady said she would call back in 15 minutes! Lowe's were to install appliances when they were delivered....is this going to be a problem too! They have been paid to pick up appliances also! Is this going to be a problem too!
the last three trips to my local lowes store in alliance ohio were very disaspointing
I truly dislike Lowe's for many reasons such as being profiled having my bags checked at the door after I paid for my items been harassed by employees been made fun of my employees for what I was wearing but that's not what I'm complaining about this time. My complaint is that my debit card does not work at any Lowe's anywhere in my state of Colorado but for some reason I have never had another problem anywhere else with the same exact card it's really a nuisance when you're a contractor and you have to either remember to stop by an ATM to draw out cash before going to the store or finding a Home Depot close by. But in all honesty I would much rather go to Home Depot. I never would a Lowes
Hello Please I would like to let you know in the last two months I have purchased a washer, dryer , and stove for my house in Idaho , and a refrigerator, and stove for my house in San Jose. Stove Order number 361491733. Recently your delivery service made a delivery to my house in San Jose. They were supposed to deliver 12/12 between 2:30 pm and 6:pm, so I made arrangements for my daughter to be at the house, the delivery service called at 11:56 am and told me they were done early and coming over, I informed them that I did not have anyone at the house and they said they would have to come at another time, I called a friend and he said he would come, so I called them back and told them he would be there in 20 minutes. The driver stated he had one drop off and then would come to my house to deliver the stove. Two hours later I called and he said he forgot and his shift was over. My friend left, then he called me back and said my house was on his way back and he would come by. By this time I did not have anyone at the house and he dropped the stove off in my front yard and ruined part of my new lawn. The stove was supposed to be installed and the old one was suppose to be removed which did not happen. They are planning on coming back on Saturday the 15th to pick up the old stove, but I need them to take the new one into the house, unpack it, and install it. This was purchased online from store number 775 Ridder Park Dr, San Jose, CA 95131. Please review and advise.
Mind you I am on business travel in China and had to do this at 3:00 am to 4:00 am my time in china. Not very pleasant. Phone 408-314-1574
I went to Lowes to look for a Welder for a Christmas present for My Son and found one on the web site that I liked so on the 2 of December I paid almost $1000.00 the Welder and I was told it would be here December the 5th which was Great. I called on the 7 to check on it and was told it wasn't in. BUT they would call the supplier and find out when and get back to me. between then and now I was told there were six calls to Lowes but no return calls to me . Today December the 12 I talked to Carlee in customer care and She called back and said She called and Left a message and would send a follow up Email to them. She Called Back and said Bad News it is out of stock and wont be here until mid February. At least a reply. I called back to see if I could up Grade to a Larger Welder. Lowes doesn't want to help I was given the Phone number to the Company that Makes the Welder and told to call myself and cut Lowes out of the Middle . I used my Lowes Credit card to Purchase the welder and Have made one payment already and by the time the Welder Might get here I'll make two to three more payments on a Christmas Present I can't get. I Hope Home Depot has time for Me Tomorrow . No wonder everyone is shopping on Line and Not in Stores.
I purchased a Kobalt 1-1/2 PVC cutter several years ago with a lifetime warranty. I tried to replace it today at Lowes in Marion, OH., where I was told that the tool is no longer available and there was nothing they could do about it. Customer services suggested that I contact Kobalt directly. Tried that but now I find out that Kobalt is not a company, just a brand for Lowes. How can I get this replaced? The PVC cutter number is 361945. I was willing to take another cutter but they could not swap it out? The tip of the blade is broken. If you can send me another blade, I will fix it myself.
Zero stars for today. I am extremely upset with the customer service from two associates at the Lowe's Easton, Pa store. I was in the store an hour ago with my adult son to purchase an over the range microwave. Product # 848355. First off they did not have the item. We kindly asked if we could pay for it and pick up in another store. "Ron" the associate who works in appliance was rude and acted like he had no desire to help in any way. He reluctantly called the Phillipsburg store in NJ and was told they had one left. We agreed to pay and pick up in that store but then he told me his computer was "slow", and I had to go up to customer service to do the transaction. Hannah who was also not helpful, acted like she did not know how to do her job nor did she want to. She was able to pull up my temporary credit card, but then said we had to go all the way back to the store to purchase with "Ron" who now had other customers. After a wait, he rolled his eyes at us and started the transaction to purchase, then stopped and said "nope you're going to have to purchase in store" stating that he did not have all my credit information and he could he call the Phillipsburg store to ask them to hold the item. I feel he was discriminating against us because we our of ethnic background and/ or that we are military veterans. His rudeness is unacceptable. He made sure that we were not going to be able to purchase this fairly simple item. I shop at Lowe's often due to the fact that I have recently purchased a home and two of my sons also have purchased a home this year which I have been helping them with items. Both my son and I went to this Lowes over our lunch break and it turned out to be a giant waste of time. More importantly we left the store feeling discriminated against. Is this the type of people Lowe's employees? Sad. I'm embarrassed that I am a " My Lowe's member. Doubt I will be back for a very long time,if ever!
Good morning,
Up to now I have been completely satisfied with the customer service and products I have gotten from Lowes however a recent problem has popped up that if not resolved to my satisfaction will create bad will to the point I may never shop at Lowes again.
I contracted with Lowes store #0655 to install full face overlay kitchen and bath cabinets along with quarts counter tops. The sales rep Christopher Huling assured me that since they were measuring for the cabinets they would be responsible for any problems that would arise. There have been several cabinet sizing issues that arose and Lowes has corrected them however one still remains to be resolved. The 36” cabinet above the fridge is going to require a 3 inch spacer which is far too much and will be an eye sore and evidence the cabinets were just thrown on the wall. Conversation with Mr. Huling conveyed this was done because it was a full face overlay. If this is indeed a true statement then I contend Lowes should have ordered and installed a 39” cabinet and installed a spacer of a more reasonable size, perhaps .5 to .75 inches. This would have been easy enough to do since the end of the cabinets do not butt up to a wall. I have requested for the 36” to be replaced with the 39” and the cabinet installer stated there was enough room to install the 39” however the manager at store 0655 has refused my request. In addition Dustin who was assigned to keep me updated on my installation has also refused my request.
I hired Lowes to do the installation for them to assume the responsibility and liability that the cabinets would be installed professionally and correctly however they are stating I would have to purchase the new cabinet at $244.34.
I have spent nearly $19,000 with Lowes in the last 2 years and Lowes has been my primary source for home improvement items. So I can't believe the Lowes manager would be willing to create a dissatisfied customer by refusing to replace a cabinet that only equates to 1.5% of my total spending with Lowes for the last 2 years. I have just recently purchased my house and I have plans that will include new flooring, windows and a patio in addition to other things. I have $2,000 worth of products (range, faucets, sinks etc) to be installed with the new kitchen that I haven’t even unpacked yet and I am giving serious consideration to having them returned and purchase replacement/new products elsewhere.
Please understand my issue does not lie with Christopher, Dustin or the cabinet installers and they have been very courteous and pleasant to deal with but solely with the denial of the one cabinet issue that currently is being discussed. And as I stated above, that cabinet replacement represents less than two percent of my total purchases in the last 2 years so I am at a loss as to the reasoning behind the decision.
Please be kind enough to reach out and give me a quick response. Your attention to this matter is greatly appreciated.
I called your store on Chandler Blvd in Chandler to check and see if you had a certain item. I was transferred to the plumbing department and was told to hold. I was on hold for 12 minutes. I hung up because I thought he forgot about me and he did not come back in between. I had to keep checking to see if he hung up on me because there is no hold music or any type of recording letting me know that i was still on the line. I called back a second time and was hung up on before i could finish my sentence, asking for plumbing. I called back again, to ask for plumbing. i was put on hold for 5 minutes, and the phone must have rang again on her end, i asked for plumbing again and was hung up on. I called to speak with the store manager. After holding for 10 minutes, i was told that they did not know where the store manager was as they were not picking up. They asked if they could transfer me to one of the assistant managers. I said yes. The phone rang and one of the regular representatives picked up. I think they transferred me to the wrong desk/department. I asked if he was an assistant manager and he said he would transfer me to one. This is very disappointing and frustrating trying to speak to someone to assist me on an item and being hung up on several times. Extremely poor customer service.
Good morning,
Up to now I have been completely satisfied with the customer service and products I have gotten from Lowes however a recent problem has popped up that if not resolved to my satisfaction will create bad will to the point I may never shop at Lowes again.
I contracted with Lowes store #0655 to install full face overlay kitchen and bath cabinets along with quarts counter tops. The sales rep Christopher Huling assured me that since they were measuring for the cabinets they would be responsible for any problems that would arise. There have been several cabinet sizing issues that arose and Lowes has corrected them however one still remains to be resolved. The 36” cabinet above the fridge is going to require a 3 inch spacer which in my opinion is far too much and will be an eye sore and evidence the cabinets were just thrown on the wall. Conversation with Mr. Huling conveyed this was done because it was a full face overlay. If this is indeed a true statement then I contend Lowes should have ordered and installed a 39” cabinet and installed a spacer of a more reasonable size, perhaps .5 to .75 inches. This would have been easy enough to do since the end of the cabinets do not butt up to a wall. I have requested for the 36” to be replaced with the 39” and the cabinet installer stated there was enough room to install the 39” however the manager at store 0655 has refused my request. In addition Dustin who was assigned to keep me updated on my installation has also refused my request.
I hired Lowes to do the installation for them to assume the responsibility and liability that the cabinets would be installed professionally and correctly however they are stating I would have to purchase the new cabinet at $244.34.
I have spent nearly $19,000 with Lowes in the last 2 years and Lowes has been my primary source for home improvement items. So I can't believe the Lowes manager would be willing to create a dissatisfied customer by refusing to replace a cabinet that only equates to 1.5% of my total spending with Lowes for the last 2 years. I have just recently purchased my house and I have plans that will include new flooring, windows and a patio in addition to other things. I have $2,000 worth of products (range, faucets, sinks etc) to be installed with the new kitchen that I haven’t even unpacked yet and I am giving serious consideration to having them returned and purchase replacement/new products elsewhere.
Please understand my issue does not lie with Christopher, Dustin or the cabinet installers and they have been very courteous and pleasant to deal with but solely with the denial of the one cabinet issue that currently is being discussed. And as I stated above, that cabinet replacement represents less than two percent of my total purchases in the last 2 years so I am at a loss as to the reasoning behind the decision.
Please be kind enough to reach out and give me a quick response. Your attention to this matter is greatly appreciated.
The lowes store in Longview wa. 98632 is in dire need of training. The employee in pluming did not know nor could he figure out how to order a faucet. The employee at the customer service desk did not know to do it either. My question is why don't they know how, secondly why is it that they hardly ever have anything what you want or need in the store, unstocked items, empty shelves, so why even shop at store anymore, why not just but online, its quick, easy and much less of a headache than shopping at lowes. Employess hang out in groups, if your having problems employees run in the other direction. If you are thinking of shutting down the stoire in longview just go ahead for it does not help me in anything I do or need. and the employees and contractors leave plenty to be desired, note back fence that was installed bad job done by lowes contractor. so I have stopped doing business there at this store in longview wa 98632, on Ocean beach. Just thought you would want to know why people are not shopping there, poor service so just as well to shut it down. I find myself shopping more online cause its easier and less stressful and they have what you need and want without the stress !!!!!!!!!!!!!
I have had nothing but trouble at the Longview wa lowes store, after 2 years I go back into the store shopping for a faucet- Pfister Clairmont Polished chrome 1 handle pull. Model number GT534-cmc, Item number 89238. The guy back in plumbing could not figure out how to bring it up or order it. The guy up at the customer service desk did not know how to order it either, so there is a severe learning and training problem at this store. Second question is are you going to shut this store down for it would be a great place to start cause they do not know how to do much nor do they carry what you want or need. Retail is going down hill fast in this part of the world. Nothing in stock, empty shelves and poor service. Online my friend . buy online who needs a store anyway !!!!!!!
What a waste of time Lowe’s executive resolution team is. Look this up, your contractors can do anything they want up to and including not doing anything right and you Marvin Ellison think it ok. What the heck, we got your money and we are not living with the sloppy conditions we left your kitchen in this year and through the holidays. I bet you we’re proud to serve thanksgiving dinner with your family in a kitchen that was fuctional. Who care about the little guy.
You should replace the cabinet, would have been done long before now but you continue to kick down the road now blaming the supplier. Do you not accept any responsibility? No since of urgency? No respect for you customer? Good Grief. I bet you won’t be sending a survey on the satisfaction of this project.
Hope you have a Marry Christmas. Speaking of Christmas, WWJD? Oh wait, he was a carpenter and would have done it right to begin with. You are really something else.
Thank you,
Joel Barkve
210-238-9219
On Dec 7, 2018, at 12:09 PM, <Exec.CustService@lowes.com> <Exec.CustService@lowes.com> wrote:
Good morning, Joel.
I wanted to let you know we are still waiting to hear back from the vendor on an ETA for your cabinet skins. I’ll keep checking on this and will let you know once I have an ETA. I’ll follow up with you no later than Friday, December 14, 2018.
If I can be of further assistance in the meantime, please do not hesitate to call me directly at (866) 284-8989 ext. 6587666. You can also respond to this email execustservice@lowes.com. You may also contact us by mailing your correspondence to Lowe’s Companies, Mail Code RSN6, 1605 Curtis Bridge Rd., Wilkesboro, North Carolina 28697.
Thank you,
Christopher
Lowe’s Executive Customer Relations
One month ago I purchased washer and dryer set three days ago I received email with delivery conformations and on day of delivery wait all day and later find my delivery change for other month. Two store managers hang up with me when i call to the store. NO customer service in this company. Never will buy anything from Lowe's.
I spent little over eight thousand dollars in September an Oct had extra floor tile insulation couple 1+6+10 oak boards forty dollars a peice nickel played tub spickets lost receipt they refuse to return the items even a gift card was going buy more stuff but I'll go to lezzers or ybc from now on lost my money there thanks hope the best to ya I'm spreading the word around I no lotcontractors
I placed an order with Lowes to have seamless gutters installed at my home. I signed a contract on October 23, 2018 and was told that the gutters would be installed in 2-3 weeks. The contractor canceled several times due to weather issues, which I understand. On December 6th, 2018, I received an invoice on my Lowes credit card which included the cost of the gutters in the amount of $1448.75. I called the Lowes Customer Service phone number (1 800 444-1408) and informed the Customer Service Representative that I received an invoice for services that were not rendered. The Customer Service Representative informed me that it would take 60 days to dispute the charge. I informed the Customer service Representative that I never received the gutters or the installation and that they should call to verify that they were not installed and remove the charge from my credit card. She again said that the charge would be disputed and would take up to 60 days.
I then called Lowes Customer Service and requested that my order #1534059 be canceled. I informed the Lowes Representative of the aforementioned and she put me hold for several minutes, came back on the phone and said I was being transferred to Roger at the Lowes in Edwardville PA. I had to leave a voice message for Roger to call me. To say that I am annoyed with Lowes for the handling of this matter is an understatement. A phone call to the Edwardsville PA Lowes to verify the work had not been done and the removal of the charge on my credit card should have been sufficient. I am not paying for a service that i never received.
Lowe’s Issue with new sliding glass door
- April 2018 – scheduled and had contractor come measure for door.
o He advised that Lowe’s would be calling to schedule installation
- August 2018 – a rep from Lowe’s called wanting to have us come in and select a door. We had forgotten we even had started the process.
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- August 18, 2018- we went to Lowe’s and selected our door and went step by step to order the door. Oscar was the employee assisting us. He called at least twice for assistance, other employees came and gave guesses as to how he should proceed. He was very personable and encouraging. When completing our paperwork he looked up the date for the door to be ready and it was 63 days lead time(October 21), with installation being no later than 11/1/18. He assured us it would NOT take that long- as we had already waited too long. Project#553719011. We then went to customer service and signed up for a Lowe's credit card.
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- When we hadn’t heard from anyone by October we went to our local store, and were advised the door would not be in stock until after October 25 and that Oscar no longer worked there.
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- October 25 we called again, and we were told it would not be there until November 1.
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- November 2 received call to schedule for November 14.
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- November 14 the installers arrived. Took out the old door before checking the new door, destroying it. They then had Dan come out and look and said , “We have good news and bad news, good news is the door fits, the bad news is it’s the wrong door.” They then called Lowe’s and were instructed to install the wrong door and that a new door would be ordered rush delivery.
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- December 4, Dan called Lowe’s and spoke with a manager named Brian who said the new door was not ordered rush and would not be available until Jan13. He said it was a popular door and was on back order. He indicated that corporate would not make any concessions until after the correct door was installed.
We now have a door that opens from the wrong side, confusing our old dog, and the outer part of door trim was not finished/sealed as the installer said he would be back in a couple weeks-and we can feel cold air all around the perimeter of the door. Our install will possibly be in mid-January in Northern Illinois...or maybe not, as I'm sure weather can be another delay. The holidays are just around the corner and we are SO FRUSTRATED!!
I ordered custom cabinets in November 2017. The original order had the incorrect measurements of cabinets to fit my kitchen. This error was discovered by me and my electrician. It was either the installer measured incorrectly, or the design agent copied down the wrong information. Either way after one year I still don't have cabinets installed.
Damaged merchandise and various other incidents too numerous to mention occurred. It took me eight months and contacting the Regional Installation Manager to get damaged cabinets removed from my home which took up my entire living room, dining room, and garage. This fiasco continues with the latest order damaged again, and critical cabinetry needed to begin the kitchen not in that shipment. We have no idea where these cabinets might be or if they were even ordered. Many other missing components including kick plate and filler pieces.
I have had enough. I have an appointment with the store manager on Wednesday. My plan is to have my money refunded and cabinets picked up. I know consider that this is personal abuse that we are experiencing.
On 12-3-18, made a purchase at the Longview, Texas Lowe's store. I gave the cashier a $20.00 coupon that I had received in the mail. She did not apply it to my purchase (which I discovered after returning home). I am very disappointed since she kept the coupon as I am 76 years old & on a fixed income.
Ordered $1500 worth of supplies to redo my mothers bathroom. Lowes gave me an delivery date of 2 Dec.2018 (sunday) They called that sunday wanting to reschedule for Monday 3 Dec. 2018. Well supplies have not been delivered as of the time of this complaint. Now they are asking to deliver on 4 Dec. So I have to push my contractor back a day. I spend a few thousands dollars at Lowes online and in house each year. this has been the worst service I have ever had. I have never experienced this from HomeDepot or Steins. This has been a frustrating experience, and the folks at the LOWES store in Sulphur, Louisiana are treating it like its really no big deal. The fact that someone had to take a vacation day to be there for the arrival of the supplies that have not made it to the address as of the time of this complaint at 4 pm EST 03 Dec. 2018. I did inform the manager that Stephen that I really didn't want to make this formal complaint, but if I don't make this complaint, the problem will not get resolved. If I could get this service a negative star I would, but they only allow 1 star rating. that's too high of rating at this point. Disappointed with the LOWES brand right now. I encourage
Our less then year old washer broke down friday... when we called to have someone come look at it Saturday (cause we bought the 3yr service plan ) they told us someone would be here monday between 9-12....after no one showed up and no call to inform us that it would acually be 3 or 4 more days till someone could come!
Contacted Lowes for service on LG washer on Saturday 11/29
Step up for service between 9-1pm
Monday morning comes around no call from service provider
contacted provider via phone
service provider stated rejected service contact since LG did not pay their bill
contacted Lowes advised would be another 3 to 4 days until they could arrange another provider to come out
so since LG will not pay their bills I am without of washer for a family of 6 for the next week
customers suffering at companies behalf or actions is that the normal process
also the lack of the contact from Lowes when the service contact was rejected
Just waiting for nothing since no tech was coming out and no knowledge of change is unacceptable.
4 hours lost from work waiting on Tech to show up when contact was rejected
4 hours now having to go out and do laundry
That is basically a day out of my life wasted since cannot find anyone to service my machine not including any additional trips needed to the laundry mat.
Not a Happy customer,
Bret Batchelder
the worst ordered fridge on 11 3 18 didn't get it until after thanksgiving it had an 8 inch gouge in it so I sent it back. then had to keep calling to find out when fridge would be replaced when I found out not until 1 5 19 I told them I wanted my money back I paid cash. when I picked up my refund I let the girl count out the money I trusted her my fault I left lowe's went right to home depot bought another fridge when I counted out the money I was 100 dollars sort I should have counted the money at lowe's but I took the person's word my mistake. but I will never set foot in an other lowe's store I am 70 years old and never had a problem with any one until I dealt with lowe's .beware of store at 15350hall road I was supposed to get back 1.429.94 I got back 1.329.94.
went to your store in7575 sw 90th street Ocala fl to buy a frig. got upto register to pay and get my 10% off they said my disabled photo id card from va I couldnt use I had to bring back my dd214 and register with phone # I drove 45 min to the store to buy the frig they said there was nothing they could do about that so they lost a sale very disappointed guess I will be going to home depot
This is a complaint to document the poor service I am receiving in reference to a Troy Bilt Snow Blower I returned to store number 1934 (Mount Pocono, PA Lowes) on January 18th.
Today is December 3, 2018 and I am unequivocally annoyed due to the following treatment:
* November 18, 2018
I took a Troy Bilt Snow Blower back to store #1934 at the advisement of a Lowes Service Customer Service Representative because I could
not find my original receipt. The person I spoke to provide me with the invoice number (98899), store number and protection plan number
which I needed to return the item.
* Upon entering the store, I went to customer service with the information provided. First of all, the person working in customer service stated she
could not work with me witout a receipt. I responded by asking for a manager and stated that I had an invoice number and protection plan
number. Once the manager came, he told the employee that I could in fact be helped because I had all the information I needed. As a
result, I left the the snow blower, and was told that my snow blower would be sent out to Steele's Hardware for service. (I was okay with that.)
* November 29th (11 days later),
I contacted Lowe's to follow up on the snow blower repair and spoke to Chrissie and a Supervisor named Brent who stated that I had to contact
Troy Bilt. I contacted Troy Bilt, spoke with Mathew, Drew Supervisor, and received the case # 04331301. I was also told to contact Steele
Hardware for additional info. I then called Steele's Hardware and inquired on the status of the repair, they informed me that they were awaiting
approval for the part (Carburetor) from Troy Bilt. Later that day, someone from Steele's called me and stated that they received the approval to
order the part.
* November 30th
I received a call from Troy Bilt stating that the reason the carburetor had to be replaced was because I put bad gas in the snow blower. I then
went to Steele's Hardware and inquired about the carburetor and bad gas. The repair person at Steele's showed me the part, and stated that
the failure of the carborator was not due to bad gas, rather it was a manufacturer's defect.
*December 3rd
I returned a call to Lowe's Approval Department ( Which I received on Friday, Dec. 30th), spoke to Crystal and was told that the part was not
approved to date. She also stated that I have to pay $150 to repair the snowblower which clearly has a manufacturer's defect!
My complaint is this: 1) I paid over $1000 for what I thought was a good snow blower.
2) I keep getting the runaround from Lowe's Staff and Troy Bilt.
3) Troy Bilt won't take responsibility for their merchandise made with defective parts.
4) I purchased an additional protection plan which won't take effect until 2020.
5) To date I have no resolution to the problem and no snow blower!
I am requesting that I get a refund for the blower I PAID MY HARD EARNED MONEY FOR so I can purchase another one and a refund for the extended protection plan. I live in Mount Pocono, where snow is the norm in the winter.
Respectfully,
David Peck
1. Attempted to order 2 gas stoves at Sunnyvale store. But stores only deliver locally and I needed delivery tonSsn Francisco. Home Depot on the other hand has all stores linked and coordinate Bay Area deliveries no mater what store location gets the order
2. Called SF store. Let it ring for Appliances. No one picked up. Tried again to customer service/sore operator. Nobody answered
3. Had a similar problem at Sunnyvale, CA store too. So went there as it was the closes to where I was staying Went all they order then told they would not do free delivery to SF nor coordinate it with s owe’s store that would deliver in SF
To say your service to me was poor is an understatement. A $2000 order was lost for Lowe’s
And frankly doubtful I will ever go to Lowe’s as a first choice and probably not a 2nd choice either
We purchased our third kitchen from Lowe's recently and Billy in the Cabinet Department was great. He was very helpful and worked with my wife on the design. We also ordered new appliances for our kitchen. We were called by the store twice confirming our appliances were in and were ready for delivery. We even changed the delivery date on one call because the Kitchen was not complete yet. This past Thursday my wife and I went to Lowe's again to bye a washer and dryer and dishwasher. We purchased the items added it to our delivery on Saturday and confirmed with the associate the items were indeed in stock and would be delivered with the other items we ordered over two months ago . Well much to our surprise the guys show up on Saturday and no stove and no microwave . However the washer and dryer we ordered three days earlier was on the truck. I called the store to inquire I asked for the Manager on duty and was told he Mike was dealing with another delivery complaint and would call me back . I gave my phone tothe woman my name and problem and she said he would call back. He never did the next day my wife called because I pissed.She spoke with Travis and he was useless and had no idea why they didn't deliver the two items. You would think that someone who is on there third kitchen with Lowe's and ordering all their appliances too would get some type of customer service ! We have used Lowe's in the past but our next kitchen won't be coming from you guys. I think they delivered our items that were in the store went to someone else and they screwed up . Travis never told my wife when the appliances would be in and didn't have an answer . You would think that someone who just spent ten thousand dollars in the store would get some type of answers. I am very dissatisfied with Lowe's in Leominster and after this is resolved I am going to look elsewhere to spend my money .
I just had the worse experience at Lowe's. I am calling the better business bureau, They said they would be here today to bring my dryer never showed up. I messed work to wait on this dryer. They called and said they were in Mt Hope which is 15 min away and 2 hours they still haven't showed and Juanita a manager said that the driver had too many hours. It would have to be tomorrow. After another manager Pete said they would be here in 15 min. This is ridiculous. I am so mad.
Jefferson Davis store cheste r va waited 20 minutes, then finally left while carpet guy was on phone. Before that in blinds section, talking to associate and gets a phone call and we have to wait while she answers it. Way understaffed and service customers that are there before one's on the phone. Store is horrible, left my cart with$1500 in March and walked out, he only half mile away
Simple rain gutter installment. Paid up front as requested. They stated it would happen in about 2 weeks. At 3 weeks I contacted Lowes. Without a apology or explanation I was told it would be another 4 weeks before the gutters would be installed. The whole experience was one of we have your money and we just do not care about you and your project. I would be embarrassed if I performed my job in this fashion, they had none of this. It was clear I was an annoyance to them, no sense of responsibility or remorse. Whole experience was awful and would never use them again.
Hello,
My wife and I went to our local Lowes location, in Sicklerville, NJ. We picked a Washer out nad gave all our information to the sales person and we received a 5000.00, credit limit with the Lowes no interest card, for a year. My wife finished that and we walked out with all our paperwork together, and took it home. We both thought that it was paid for from the new card, we were approved for. It took 11 days, to get our delivery of the washer and about 12 calls to Lowes and then to the trucking company that delivers. they kept saying they would call and delivery for 6 days after purchase. Finally someone I talked to said the problem was, they saw on their computer was, that it wasn't paid for. Everyone til this person did nto tell us this. We waiting all day for the delivery finally. No more problems, the delivery truck said they couldn't finish the deliveries. It then took a few more days to track down the truck, the washer was on and make the delivery. This is a disgrace and we are all very upset with the whole experience. We had to go to a Laundry mat and spend money to clean our family's clothes. My number is 215-439-8384.
picked up a internet order was only given partial order, called back several times to be put on hold over and over. expressed that this has happened several times, told me they would have someone help me, placed me on hold again for several minutes, phone continues to ring and roll over with no assistance. order # 360881851 missing item #1137896 5x7 oriental weavers of america salem ivory area rug, assistance in this matter would be greatly appreaciated.
I purchase 3 appliances and their parts to be delivered. I was originally sent an email that the items were scheduled to be delivered Wednesday, 11/22 between 10am-noon. I even received a call confirming delivered date and time the day before. I took time off work to wait for the delivery. Noon came and gone so I called to ask for status. I was told I was scheduled for delivery 3:30-7pm. I told them No one will be home because we work.
I was told I couldn’t reschedule until after delivery attempt was made. Well they came and left. Then on Friday I received an email that it was scheduled for Monday since they don’t deliver on the weekend. Sunday, by 5:30 pm I didn’t get a confirmation call for time for Monday, 11/26 so I call in. I was told my order was suspended and they can’t deliver my order and no one reached out to me. I asked to speak with a manager, go a hold of one but was told she could not help me since it was an online order. Got transferred to multiple different people afterwards then finally someone spoke with me but not a manager. Then I was told it will be delivered sometime from. 7am to 9pm 11/26 but can not give me a 2 hour window and if it is not delivered on 11/26, then it could be 11/27and if not for sure 11/28. Am I suppose to not go to work just to wait for the unknown delivery...I was very baffled and upset. I said forget, cancel my order and transfer me to a manager and with in a minute we got discounted. Shocked!!!!
I went to the other Lowes store for help but they can only do so much since the order was not from their store. They said that that order will not be delivered and get it canceled. Next day 11/26, by 1:30pm I still have not received a cancellation email not a confirmation of delivered call or email. I called in to find out status, but was only told it was not cancelled and the appliances were schedule for delivery but was not able to give a time and I still did not get a confirmation call for delivery from anyone. I’m at work.
Then today, I received an email to say my order was scheduled for delivery for 11/30 between 7am to 9pm again after I cancelled the order. I called and spoke with a lady, Lucy or Lisa from the online order department and was told she was get it cancelled and sent me an email. This was alittle after 12:30pm today but still nothing.
I need this matter resolved ASAP. I am not happy at all. I can be reached 209-601-8515
I orders pella garage door on 10/26/2018 no doors have been dilevered.lowes salesman gave order number & pella number.i could get phone answeres quicker at white house than pella or lowes.after talking to alan at lowes non customer service I still do not know anything.it will be the last pella product I order...
My husband and I went to the Glenville, NY Lowe's on November 1, 2018 to get flooring for our home. Speaking to the salesperson there, we were assured that the laminate flooring we ordered on the day could and would be installed before Thanksgiving Day. On that day we were told we needed to take the paper work to the payout registers and pay one cent to complete this order. This we did. A delivery date for the flooring was set up at this time and we were told we would be contacted for delivery. Because we never heard from Lowe's about the delivery, we went to the store to find out what was going on. At that time we were told that the order had not even been pulled but would be delivered the next day. It was. That was two weeks ago. We were told the flooring needed to sit in the house for three days to acclimate to the temperature of the home and that we would hear from the installation people within three days for installing the floor. Well, never heard from installation people either. My husband called the store to find out when the install would take place and we were very rudely told "everybody wants it done by Thanksgiving" Finally, my husband obtained the phone number of the installation people and called them. (This was over a week after delivery) He was told at that time that the installation company had just received the paperwork and the install could not be done until December 4, 2018 (well past Thanksgiving Day). In the meantime, expecting the installation of the flooring to be done, my husband had ripped out all the old carpeting in our home and gotten rid of our old furniture. We had ordered new furniture to be delivered and needed to change delivery date on this also. So we have been sitting in our home with no carpet and no furniture and a pile of boxes (24 to be exact) of laminate flooring and molding and floor patch in the middle of our dining room. My husband called the installation company again and one of their installers came to our home to look at the floor (yesterday, November 26) and informed us that the flooring we purchased could not be installed because our home's floor was too uneven. He suggested that we change orders and get vinyl planking. We went to the store to look at the vinyl flooring and were told that would not work either. It was suggested that we either get a refund or put in carpeting. We looked at the carpeting and picked out what we wanted (because at this point I just want to put my house back together after all, now Christmas is on the way). We spoke to the manager at the store who very rudely said to get "his" product back to him and then we could order the carpeting and once the carpet was ordered, it would be another two weeks before it could be installed. Now, keep in mind that the 24 boxes of flooring was delivered in a truck and was put on our porch with a forklift. My husband very nicely helped the delivery man carry in the boxes. How did the manager think we were supposed to get 24 boxes of laminate flooring in our car and into the store? I made this point to the manager and he said he would have a pallet delivered to our home and my husband would have to carry out all the boxes of flooring, the 50 pound bag of leveler, the molding, etc. Really? I am so very disappointed with the level of customer service at this store and feel that we were treated very rudely.
I contracted with Lowes to have a fence installed in my backyard on 9/6/2018 and it is STILL not completed as of today 11/25/2018. They will not return my phone calls, will not update me on status and just keep adding credit to my credit card. I find this type of customer unservice completely unprofessional and complacent. Currently, they have not contacted me in over 2 weeks.,
Retired US Navy disabled Veteran
this problem was eventually resolved and the associate at the returns was very patient, I purchased a tankless hot water on my new cc it was defective and returned it on Saturday, they had to call credit department to get the money back they did I got another one which was also defective returned that gor a different model which was mislabeled and it came up to be 500.24 when according to shelf label and the associate in the hot water department said it was indeed the model that was 369 not the model That was 479 he also said if there was a problem to call him but after asking at least 4 TIMES they did not call him then TONITE I had to return thAt and because of your policy on credit cards they could not DO and even exchange and I Would have to wait for you to put the money back on my credit arid after I STARTED YELLING THEY CAME UP WITH A SOLUTION MAINLY A CUSTOMER CARD WHICH WAS LIKE A GIFT CARD I AM COMPLINING BECAUSE EVEN THOUGH THEY GOT THE PROBLEM FIXED I HAD TO YELL TO GT T DONE, THER WAS ALO THE SAME ISAUE WITH THE PRICE AND I DONT KNOW HOW MANY TIME I TOLD THEM ABOUT THAT ERROR, THEY FINALLY PUT JUST THE PRODUCT NUMBER IN THE REGISTER AND LOW AND BEHOLD THE RIGHT PRIE CAME UP. I DO NOT LIKE HAVING TO YELL AND I ESPECIALLY DONT LKE DIFFICULT RETURNS. BY CONTRAST I HAD TO RETURN SOME PARTS TO HOME DEPOT AND I WALKED IN GOT THE REFUND JUST LIKE THT AND WALKED OUT NO DRAMA The store in question was he Palatka store my email is doloresthebird@hotmail.com
ps as added note as soon as I pay this cc off it will be shreded
Lowe's Augusta Maine store- the guy who works in the department with storm doors. Extremely rude. Rolled his eyes while we were trying to look for something, sighed, made snide defensive remarks while we tried to describe what we were looking for. Tall, balding man, late 40s/50s maybe.
I contracted with Lowes to have a backyard fence installed on 9/6/18 and as of today 11/24/18 it is still not completed. I find this unsatisfactory and incompetent. I am a retired disabled Navy veteran who has always had a high respect for Lowes and their work for military veterans, however, in this instance I am very disappointed in Lowes and the subcontract installer. Synchrony bank just keeps adding money to my account and I have no receipts telling me how much materials or installation fees cost me. I have nit heard from Lowes in over two weeks. Thank you for looking into this complaint.
Respectfully,
Rickey A. Underwood, US Navy Retired
On 11/21 I was in your store to purchase Sherwin Williams paint. After waiting close to 25 minutes at the unmanned paint counter and after customer service paged the woman 3 times, no one appeared to help me. I then asked for a manager. They were paged twice and never appeared. I retired from Dow Chemicals and my largest account was Sherwin Williams. I am certain they would be extremely disappointed in the way Lowes represents their product line.
To whom it may concern,
I purchased a custom made French Patio Door from Lowe's San Bruno Ca in July 08,2018 for $6300.00
1st the sales associates that went to my house took 45 mins to find the French Patio door we wanted ( Jeld Wen)
2nd the door finally arrived Lowes San Bruno and Lowe's arranged the installation 08/27/18 , it went downhill from there, the installer Lowe's contracted was very rude he got frustrated cause he couldn't fit the door properly, 1st when the unit arrived Lowes - no one from Lowes check if the unit came in complete with lockset and handles, this was discovered after the contractor took off our old door and stacko the side wall 2nd the contractor blamed our floor was messed up, then later he told my husband "You bought a piece of SHIT door" then he start throwing stuff around my husband had to stop him and calm him before he breaks the door... 3rd they have to block the door with a piece of wood nailed it to the frame to secure ,so that no one can enter my house , I was dealing with Violet Tinoco, at first she was compassionate about the situation, I had to push your supplier to get the Lockset and handles sent ASAP..I had to push back my family vacation ...too make long story short it took several weeks to get the parts sent however they only sent the lock set not the handles so I have to wait another week finally your contractor sent another person from same company to install cause the 1st guy was very rude, well he didn't install the lockset and handles properly, very sloppy and scratched the volts , lockset and the door sidings , the door couldn't shot tight cause it's not aligned properly..so again I reached out to Lowes and Jeld Wen and sent photos to Jeld Wen to show what quality of a door I got and I told Violet that aside from the door being poor quality your contractor forced the install that messed it up more.. we plead our case to Lowes however i didnt get the customer service quality at all. finally Jeld Wen agreed to send a brand new door after the time I spent ... Finally the replacment door arrived Lowes couple weeks ago, I stressed to Lowes that I need this fixed before the Holiday cause now is November and I had pushed back several jobs from other contractors to lay the tiles and reno my fireplace , which cant be done not until this door is replace and installed properly... here's one more thing the replacement door arrive Lowes however Jeld Wen forgot to send the lockset and handles...so here I go again ... I reached out to Lowes last week and asked them to schedule that install asap, Violet said that she is trying to get another contractor to do the install several days pass I reached out to her then she said the contractor she wanted to use is not responding so she will send the inital contractor who did the install, she was just waiting for their call back last Friday or Monday latest, well today is Wednesday and I dont have any update , I texted the Branch Mgr of Lowes San Bruno ( Ben Martinez) but no response .. I always have to be the one chasing them down ( Violet and Ben) to get update
This is the worst experienced I've ever encountered , being in the customer service industry is this how Lowe's treat their customer ? i didnt purchase several hundred dollars worth of item, for God Sake I spent $6300.00 , I didnt get a $6300.00 door at all ..
I even invited Ben to my house for him to witness how messed up this door was and how did your installer forced it.
I order this beginning of July now almost end of November I still dont have the door that I paid for , but what I got is a defective door.
I need to get this replace properly and quickly. cause with this service failure I am paying for 2 mortagages I couldnt move in soon enough .
Why do I have to be the one to be proactive and try to get this fix, Lowes nor Jeld Wen simply just didn't show any Urgency nor being compasionate about the customers dilema . The contract I sign is with Lowes not Jeld Wen nor the contractor, so I hold Lowes accountable for all of these issues .
By the way, the sales person who sold me this door told me that Jeld Wen is the worst company to fit doors after the fact ,so why didn't he tell me this before I ordered this ?
I need to speak to someone higher than the local branch , I will also send a copy of this msg to your CEO .
Dear Lowes Executive Customer Service ! (Letter also emailed to Lowes Executive Customer Service)
I'm writing this letter to you seeking help with the fence built by Lowes, because my local Lowes (located in Rincon GA) where I placed the order to build the fence refused to help me, even though the fence is still under warranty.
Specifically the front gate, which has two doors, has issues. At the top of the gate the two wings are so close that there's a problem closing it, and the bottom has a big gap. The posts don't seem to be leveled properly, and the latches look like they are too short, not designed to hold heavy gate doors.
Yesterday I called Lowes at the Rincon location, and I described the problem as I did above. I was told that this was my fault because I waited too long with putting stain protection on. I told Lowes that the stain has nothing to do with the gate problem, around my town I see fences older than mine, changing colors (with no stain added) and because they were built properly, they have no issues with their gates like I do. The Lowes in Rincon just dismissed me without even sending anyone to take a look, which isn't right.
I spoke to an independent contractor who builds fences. He came, took a look, and told me that the gate isn't built properly, and that the stain has nothing to do with my issues with the gate. He will write a letter stating what the real reason for the problems with the gate is. When I receive this letter, and if Lowes continues to ignore me, I shall proceed to contact other agencies to investigate the problem.
I don't understand why I have to go this far to prove to Lowes that you guys are wrong by hiring a contractor with expertise in this field. Of course I expect that Lowes will reimburse these expenses, and also within two weeks of the date of this letter, contact me. Otherwise, as I mentioned above, I will turn to state and federal agencies for help.
Thank You so much for your attention to this issue.
P.S. Talking about the stain, I was told by Lowes and the contractor building the fence that I should wait at least 6-8 weeks before treating the fence. And the Lady I called from Lowes in Rincon blamed me for not painting the fence 4 weeks after it was built?
Sincerely,
Zbigniew Sarna
10 Farrington Cir
Guyton, GA 31312
908-705-5507
I had Lowes at 5901 University Parkway Winston Salem NC 27106 come out and measure a Master Bedroom/bath, Hall, and Eat in Kitchen. They had a Vendor come out to measure-Aarons Flooring. They guy told me someone would call me back to provide the results of the estimate. I went to Lowes today, 11/21/18 to inquire about the Estimate. I asked the Representative that I was there to get the Cost of the Project. I told him that 3 rooms were measure and I needed the estimate for each room. He gave the me estimate, but it was for the overall Project and square footage. Which was 667 Square foot. I asked him to recalculate with the break down of each room. The original quote was for all three rooms with using a 1.00 laminate. I was wanting a quote for the $2.99 Pergo Laminate flooring-but would need a quote for each room. The store representative didn't know how to do that, so he called someone else to assist. The lady that came back to help was very rude and short with me-like she didn't want to be bothered. I told her twice as to what I wanted. She rekeyed the info into the computer using the $2.99 Pergo that I had picked out, but didn't do it by each room. She printed out the estimated, then walked off. I again asked the Representative about getting the cost by each room. He advised that he didn't know if the computer could do that or not. He states that I should just go with the total amount that was given to me. I advised him that what I was requesting was not complicated and I needed it so could plan out my budget. I wouldn't be able to get all three rooms done at one time, but I wanted to get the Master Bedroom and Bath done. He said he would have to see if that could be done. I was so disappointed in the lack of service and hospitality offered by this store. Both Representatives behaved as if I were bothering them and was asking them to do something that was extremely difficult. The lady representative seemed very disturbed and unhelpful. Never once, did she as any clarifying questions or answer any of my questions. I have bought from Lowes quite regularly and have never had such a bad experience as this. I will look elsewhere for my Flooring as it seems that I can not get and Quality Service from your University Parkway Store. If you need any further specifics, you can reach me at 336-642-4158. My name is Eddie Hayes.
First I would like to say the I ordered fence and installation in July , The woman that came over not only measured incorrectly , she wrote up the order for the wrong color , I had to email her to make sure that she ordered the right color. I paid over 5300.00 up front. Installers did not even start until Sept 17. As they got closer to finishing they realized they did not have enough fence material to finish the last section. Since then I have made inquiries as to when the last section would be. Last person that I talked to said that the material was to be delivered 10/26 . I have inquired again , still no answer. I will never order from Lowes again. This is ridiculous at how poor your customer service is . I want a resolution and some type of compensation for having to wait this long. I would like an answer As soon as possible! John F LeBoeuf
Went into Lowe’s Douglasville Ga to review and purchase carpet. Look at different carpet an associate came over to help, there was customer that was their before us so we told her to help them first while we looked.
After she had helped them she came to answer questions about the stain master / easy hair removal, she was not from the department she called too get someone else that could a another associate came back and was on the phone. Sounded like he was handling a customer complaint.We waited until he was off the phone, got right back on the phone still working on the complaint. Waited about twenty minutes then hung up the phone and grabbed a cell phone and got on it just like we were not their. I ask the associate were the manger was come to find out the man who ignored us was the manager.
When he found I was aggravated he hung up the phone
I have owned my own business for over 20 years I would not stand for one of managers to ignore a customer at the store over a phone call.
We were looking for 750 feet of stain master with pad
My complaint is regarding the item (TROYBUILT 3100 PSI Pressure Washer) I bought this item as I have oil stains in my drive way for over $300 3/2018. 8/2018 not even 6 months yet my pressure had fallen inoperable. 10/10/2018 finally able to take it to Lowes and have it repaired. On the order form it indicates am I willing to agree to pay $125 dollars to get it fixed I stated no because it should fall under warrantee. When I took it in I was told per the person that rang me up to give it about two weeks as it has to be sent out to be repaired. finally when I am expecting it to be back I was given a call and told the issue with this pressure washer is not covered under warrantee. That in order for them to repair the PW I would need to agree to pay $140. I seemed to have gone incircles for another two weeks with the vendor party. a month has past and I am still getting the run around being told is not a manufacture issue. I stated I have the extended warrantee and why is it not covered and yet I am told per Lowes and the repair party who it is with is inn charge. I have never heard of this repair shop is in charge. I asked to talk to supervisors the multiple times I called Lowes to follow up with my PW. Finally after 30 days of my understanding n patience not to mention decades of being a faithful customer of Lowes I have had enough trying to figure this issue out. Nov 7th I contacted the vendor and agreed to pay to get it repaired. Weeks following I have contacted the repair party direct line and spoke with Joe the supervisor. Its funny how it turns out they are not in charged they only repair as I was told differently that they are in charged. The old game of pass the blame. Joe stated they are waiting for the manufacturing part and do not have a date locked in that it could take a while. Today 11/19/2018 another two weeks has past and I fill I am still getting the run-around of not having my PW. Lowes has done nothing from personnel to management to rectify my bad experiences except to state to me that it is out of their hands. I contacted Lowes and supposedly talk by phone to the store supervisor. she indicated she contacted Joe and that he would be calling me to see if I still want my PW returned unrepaired with understanding of the liabilities. I stated you know Joe will call and say to me that I will need to go through Lowes to get my PW returned again the repeating case of pass the blame. This experience has really placed Lowes at a all-time low in my mind as a loyal customer. I hope this can be resolved and I hope upper management can see what is going on and at the least rectify my nightmare with a new replacement PW. respectfully Sid
On 09/17/2018 went to lowers in Manahawkin NJ 08050 and ordered a Maytag refrigerator MF12269frw. At the time the sales people were so unfriendly and acted completely bored with my order. Delivery people were excellent, after taking old refrigerator out they set up the new one and after unwrapping it the handle for the bottom freezer was broken. After talking to the installers he suggested to contact Lowes and have them order handle, already lost a day of work for this. Called appliances department and was promised a call back, never happened. Call two more times no call back finally went in. Sales women said she will put the order in and call when it arrives. Never got a call went into to see if a came in and salesmen John C. looked it up and it was never ordered. After three more week went back in 11/18/2018 three sales people standing together checked computer and were totally disinterested and said "They are closed today we will call them and call you". Not an apology a smile just a to bad in my face. Went there to get my handle and order dryer and washer. Needless to say I went to Home Depot for my items. Terrible customer service. My # is 609-312-1300 which my order is under. Sears never thought they go out of business and look at then now!!!!!
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