Macy's Complaints Continued... (Page 2)

There was recently an issue with a refund applied to the incorrect account. They were excellent at making sure the error was taken care of in a timely manor I am very happy with there customer service skills.

I submitted a rebate form to Macy's Rebate Center in May, 2016. I received notice that my rebate request had been received and processed. Then, NOTHING. I tracked the rebate and it said the rebate had been approved. I contacted the rebate center by phone and the agent was so hard to understand I finally had to hang up. I tried contacting the chat line on the internet and only got promises that the check would be sent. The most recent contact indicated the check was issued on May 26 and I would be receiving it in the form of a post card, but give it an additional 15 days to arrive.

When I asked the agent (Penson R,) who I could contact that monitors the rebate center, the agent said "not authorized the give that information". And then, Penson R. ended the chat/cut me off. How rude. Macy's should be ashamed of the awful service they provide issuing rebate checks. The amount is not very much and I think the delaying tactics are to make me forget about the rebate. I am determined to get some results just because the customer care Macy's offers is so dismal and dishonest.

On July 20th I made a purchase at Macys online and when trying to pay my card was rejected. I called the people at Chase bank and immediately got the problem solved and they approved the order and the order was processed by Macys. I noted to Macys this was a gift. I wanted to surprise my wife but the same night Macys fraud department left a message on my phone and then actually made another call and my wife answered. So goes the surprise. My concern is that Macy's fraud dept shouldn't even have been involved period.

I got the order approved through my bank so My bank knew it was ME making the order or THEY wouldn't have approved it. So where does Macys fraud dept come into play. They had bank approval to process the order so Chase knew it was a proper order and funds to Macys had been approved for the order. I then the next day called the Macys fraud dept and got some foreigner on the phone that I couldn't understand very well and got the old run around for why they had to act on this order...which was pure BS. Their apology isn't enough in this case. They need to keep out of others business when others get the problems taken care of without their help. What a surprise for my wife.

Purchased a pair of Charter Club earrings 6 months ago, can't wear because the stem is too short. Asked for refund. The manager and the salesclerk belittled me by going around the counter and having a private conference and then the snooty associate and the very rude manager said, can't refund because six months ago. I can't wear the rings and I still have them on them on the sales package. This is not the head manager, it's the assistant manager and he needs counseling.

I have had my account longer than he and she have been employed by Macy's. I told him, put a sign up and state, if purchased more than 6 months, no returns. He walked. I used no profanity because I was talking to an idiot and the clerk gave such a nasty look. I told both of them, I shall report you to the head office because you are not professional at all. If you need a picture of the ring, I'll take a picture with my tablet and send to you, the stem is just too short. In all of my years with Macy's I have never, never received such rudeness and this is not a good thing for Macy's.

My billing due on April 26, 2016 was delivered in the mail on Saturday May 1st, 2016. Called in the payment today and they would not reverse the late charge because I had another late charge waived because when they changed to American Express the payment was credited to the wrong account. I have had the account for twenty one years, and they kept me on hold twice for 20 minutes and hung up, the third time I called they would not let me speak to a supervisor and asked me if I was sure I wanted to close it out. I did can't go through this again, even though I used to like to shop there.

Last week on a visit to Tampa I was asked by my Daughter to purchase a Cinique product under the gift promotion. I went to Macy's University Mall counter who had the gift program running spend $27 to obtain gift I requested the moisture surge product for my daughter and after purchase notice my bill was $52 and asked if this was correct I was informed by the assistant that it was and there was an upgrade to the gift if I spent $55 I would qualify. I did this with purchase of the face soap which I knew she used. On returning home she was horrified at the costs the assistant had given me a larger size of the original product $52 instead of the $39 size that would have still qualified for the gift and also negating even contemplating the up grade. I feel this was underhanded exploitation.

I purchased a dining set in October 2015. The side of the table has a scratch/scrape on the side. My granddaughter sent an email along with the receipt/date of purchase/and a image of the scratch. This was sent at least four times and no one acknowledged it. I wanted to know what can be used to cover this scratch/scrape. I'm at work at the moment and don't have the above receptor a photo of the image with me. I wanted to know what can be used to conceal the scratch; if anything. It was purchased in good faith and I would like a response in good faith also.

I was at Macy,s with my wife, at the Huntington Station, NY store, in the Walt Whitman Mall. I was there to buy a certain color men's dress shirt. After I found what I came for, my wife and I got on line at the cashier, near the men's dress shirts. There were 2 cashiers there, a man and a woman, we were taken by the man. The woman, who was at the other register seemed to be annoyed that I was asking our cashier about which discounts I should be getting. At one point, she gave me an extremely unpleasant look when I was asking about a discount if I use my Macy's credit card.

I have been buying at this Macy's for many many years and have never had any unpleasant employee before. Everyone who works has to be nice and kind with their clients, so why is this cashier excused from this? I believe I have every wright to ask anyone I am paying anything I want about the discounts or the price. By the way, this woman seemed very cold and somewhat bossy with her own customers. This took place around 5:29 pm

I went to buy Shoes (two pairs) and when I asked the Customer Service person at the shoe department, i had to wait for her to stop talking to her co-worker. Finally, she asked me if she could help me. I told her what I wanted and in what size and she said, sit down, i will get them but continued to talk to her co-worker for about 10 minutes! finally , she went to the back and came back with only one pair because she couldn't find the other.

I tried it on and it was perfect but she said , it looks small, I replied, no, it fits fine. She repeated a couple of times that it didn't look like it was the right size. Frustrated, I said, I am taking this. She took the box and started to help me when another customer came and said, I am taking these and the other lady said you can help me. I felt insulted! I have never experience such a bad customer service at Macys before. I am very disappointed! this are the ticket number on the receipt.

Customers should be treated with respect. I didn't even had a chance to see a second pair because she was so busy in a personal conversation!

I placed an order today and immediately got a "cancelled" notice. Order #: 1180633488. Order date: 01/28/2016. Something about fraud--so glad you are looking out for the consumer---however this has gapped every time i place an order. then i go through the 20 minute telephone hold--then you i have to listen to someone who can barely speak English and then the phone goes dead. If i actually do get to a person the standard mantra: "sorry sir, i can't divulge that information" and no--there is no one you can talk to--order cancelled.

I just want to throw money at you, but you do not have reasonably efficient customer sales process for placing orders. How you have manage to keep the doors open for more than a century is beyond belief--but hey--you all have nice parade! And i will bet you no one will respond to this complaint either.

I bought a pair of sapphire earrings that after the purchase I was informed that I can pick them up on 1/31/16. I used my Macy's gift card. my plenti points and my Macy's card to pay for these earrings. Since I cant have them today, refund my purchase. The purchase could not be voided because I used my plenti points. I earned every single point on that Plenti card at that Macys. This happened today 1/22/16. The poor young girl behind the counter had no idea how to even ring the sale using my Plenti card. T

he manager, Sarah, came over to jewelry to explain to me that my gift card is tied up until the 31st, my plenti points are tied up, and that she couldn't let her earrings leave the store until the 31st. She can keep her earrings and Macy's can have my Macy card. The reason I had a gift card is because friends know its my favorite store. Thats over! The store Westfield Sarasota Square. Sarah tried to give me a $25 Macy Money. Why would I take that, she acted like she didn't even know what Plenti points were. I wouldn't take those earrings now if they were free. Macy's and I are no longer friends.

I ordered a blazer on line. Love it, fits perfect and looks great. My biggest disappointment is it reeks of perfume. I am allergic to most perfumes. They give me a terrible headache. There is no reason that the blazer should have perfume on it unless it was used by someone else or put on purposely. I am going to try airing out doors but if it doesn't work I will return it. The packing ID is 71392 503. I would try to exchange it but would be concerned that they would send me another one with perfume on it. Very unhappy about this.

I am upset that when shopping at the Chapel Hill Macy's which is due to close, I spent over $250.00 and was unable to earn any plenti points or Thanks for sharing. I used my Macy's card and I expected to receive Thanks for sharing and plenti points as that was the reason to sign up for both as an incentive for using my Macy Card. I was unable to return anything to take my business to another Macy's so I am asking for reconsideration on this as a loyal Macy's customer for over 15 years.

My grandson went to the Macy's at Governor's Square Mall in Tallahassee, FL to get the security bar taken off jackets that I had given him and his brother for Christmas. He had the receipts with him. He was told that the items were not on the receipt and that their machine to take the security bar off was different and would not work on the security bar on the jackets. My daughter mailed the jackets to me from Tallahassee, FL. Upon receipt of the jackets, I took them back to The Falls in Miami where Mr. Thomas Meyer apologized for all of my inconveniences. He checked the receipt, took the security bar off, and sent the jackets back to my daughter in Tallahassee.I want to commend Mr. Meyer for his handling of the problem, however, I am throughly disappointed and upset that we had to go through the aggravation of this problem after we spent over $500 at Macy's buying Christmas gifts.

Macy's allowed my ex-wife to use my Macy's credit card card and take over the limit of $1500 to $6200. I filed 2 complaints and your fraud agents is still telling me I'm responsible for 2 years. I've been asking them not to allow her to use my card they but a security hold on it with only the card holder to use and still they allow her to use it. If I'm always recorded when I call why has this still been going on.

I have received 3 new cards I this time she was still able to use it. I never called to request a limit change , and Macy's should of never allowed a change without my permission please look into this case and contact me on this matter.

Several weeks before Christmas I ordered 2 white towel monogrammed in Silver for my son's fiancee. When they arrived the week before Christmas, even though the packing slip said white towel with silver monogram, they were ivory towels with a garish gold monogram so whomever filled the order did not take the time to do it correctly or just stuck something in the package and hoped it would work. They did get the monogram right but in the wrong towel color and wrong monogram color. I immediately called Macy's who apologized and said they would expedite my gift with the correct towels and I should get it on the 22nd. The sales rep guaranteed the package would be here by the 22nd and I has asked her several times to confirm.

She was very confident because she had checked to make sure the item was in stock and that Macy's would handle the expediated shipment. When the package had not arrived on the 24th, hours before our Christmas celebration was to begin, I was told by customer service that no shipment had occurred as the order could not be fulfilled . I was SHOCKED not only because they told me it would be fulfilled and my gift would arrive by Christmas when I spoke to them last week, BUT BECAUSE NO ONE called to tell me the shipment could not be fulfilled. That is a complete lack of customer service and customer care. When you call Macy's everyone has a foreign accent so it is hard to communicate with the sales reps. Three times I asked to speak with a manager.

First, I was disconnected, the 2nd time I was on hold for 22 minutes and the 2nd time, 15 minutes and I have yet to speak two a manager. The non-caring sales rep I first spoke to asked would you like us to refund your money. Really???? What about no Christmas package arriving as promised? I would have expected much more from Macy's. At this point I don't know how to return the wrong package and how do I at the last minute have a nice Christmas present for my son's fiancee? I would like better service and at least a professional response from Macy's as to how they let this happen.

On the 16th of Dec. I made an on-line purchase at Macy for $115 and received an email with $20 Macy money. I thought: YEAH! Not so fast. I have been unable to access the money either to use for another on-line purchase or to print it up. After I had so much trouble with trying to place the order I decide it would be better to print it and go to the store. It wouldn't give me the code.

I called Macy's customer service department twice this morning and have been on the computer for a good part of the day trying to redeem this. I'm making a complaint now because I'm past annoyed. After finally getting someone on the phone who asked me to hold on for a couple of minutes, I finally hung up after holding on for almost an hour.

The darn money expires on the 23rd. And probably6 by then the mini food processor that is on sale will no longer be. This is very poor customer service. I understand that they keep saying how busy they are. But guess what, so are there customers. Right now they don't even deserve the one star for such poor customer service.

12-19-15 Went with my fiancé to Macys today as he wanted to purchase a xmas gift for me. Selected a Michael Kors crystal pave bangle braclet. The retail ticket price was $125.00. On top of the display was a sale sign that said 50% off. Asked if it was on sale and clerk checked and said no full price $125.00. My fiance said was ok as we had six different coupons for Macys and could use one towards purchase. The clerk tried all of the coupons which were not expired and said none of them applied a discount.

I checked all of the coupons and read the exclusions and they did not indicate the Michael Kors was excluded on any of the coupons. I can see that all coupons might not be applicable but when you have six and can use NONE this is not acceptable. Why does Macy's print coupons that are not usable? Also why would all jewelry be on sale in the jewelry dept. EXCEPT Michael Kors? The coupons are false advertisement used to get customer's in the store but then they find out their worthless. Feel free to email me to resolve this negative customer experience with your store. I thought Macy's was better than this.

I have been trying to get my Macy's plenti point to work. every time I call customer service whatever they say there doing dose not work. I have called many times about this problem. My Macy's card won't link up with plenti points. I get the point but Macy will not allow me to use them when I check out. My Macy card is a different # online then the one I have. I have stated this many times.I've been to plenti many of times They can't seem to fix it. Either can Macy's.

Your customers service people are very rude and they don't even understand when I say my name. I can't understand them either. It very frustrating. I've spent two hours on the phone just today. Any there has been many more times. I use to like shopping at Macy and I shop a lot there but I may not any more because you customers service is so bad now.

In my last bill I received a past due amount $27.00. I immediately contact Macy's credit department to correct this problem. I always sent Macy's twice the amount own. My bank show the amount of $50.00 dollars paid and cashed as of 12/1/20015. The first person I talked too finally acknowledged the payment and ask for a $8.22 balance, I gave it to him. I asked for update and when the next payment was due. He said it was up to date but did not know when the next payment was due. This did not sound right. An hour later I called for clarification.

The next person first stated I own the whole amount. When explained I just paid, she acknowledged the payment of 8.22 was just paid. The $50.00 was mark paid by my bank who takes out the money from my account before sending the check ( registrar check). The check was received on 12/1. I asked to speak with a supervisor and was put on hold for 20 minutes, I finally hung up. My experience with Macy's has always been good. The two agents I talked too were not very honest and very confusing and cold hearted.

I would really like to speak to someone in Mr. Terry J. Lundgren's office about my complaint, the CEO of Macy's. My problem is with HR office in Manhasset, N.Y. I have tried to speak with her for several month s without getting through. First she is on the phone, then she is with a manager, then she is on a conference call, then the door is closed. I think I could speak to the president before I could speak with her first. I have been a Macy's customer for over 30 years and never have had to deal with this before. I would really like to speak to someone who can help me with this.

The Macy's 1800-511-3207 phone number rings 2x then hangs up, if you do get through it says hold on for the next avail. person after waiting 5 min it hangs up. I finally got through and the person said let me put you on hold to check out the problem and she never came back to the phone. I was put on hold for over 10 min and then the phone disconnected! Macy's customer service if beyond terrible. I was shopping in your store and they said my credit card expired but they could send me a new one I did not see that you gave me a new acct number so when my e bill came it said -47.00. I did not get a bill for the new credit card number and they want to charge me 27.00 late fee and 8.00 interest fee. If Macy's sends me a new card it should be connected to my expired card don't you think? I do not think I should be charge a late fee since I did not know you open a new account for me that I did not know about.

I sent a check for total amount due of $601.33 (check #1995, PNC Bank) on 10/06/15. But the bank transaction showed Macy's requested to drew $60.33 instead on 10/8/15. And the most recent bill statement showed interest of $11.71 because you made mistake. I asked one of your representative today to get $11.71 interest forgiven with no avail. Therefore, I asked to close my account right then because I and my family won't shop at Macy's any more. If you are willing to lose a long time customer due to your mistake for meager $11.71. I will send a check for total amount including $11.71. interest of $602.94. I think other company might have excused me for $11.71 based on my track record. Unfortunately, You have my check somewhere and I lost the carbon copy of the check so that I can't prove it.

I received a $29.00 penalty for late payment of my last bill. Please note that I live in Canada. I just received notice of the charge today, November 9th. I have sent a money order today November 9th. The due date is November 12th to an address in Phoenix, Arizona. It takes 5 to 7 days for mail to reach there from here in Canada. No doubt that is why my last payment was considered late. Furthermore, you have sent me my bill via the Royal Mail in Great Britain. What is that all about. The date of billing was October 16th and I don't receive it until November 9th because you send a bill to me in Canada via Great Britain. That borders on complete incompetence. In short.

1. I want a cheque from Macy's for the $29.00 late fee.
2. I want an apology from Macy's administration
3. I want my account at Macy's canceled forthwith. Ac No 47-038-680-028-0

I will also call your 1-866-593-2543 number to register this complaint.

I placed order #1150410521 on 10/28. The email I received from Macy's indicated the items would be delivered on November 5th. On November 5th I checked the status to find out the order was delivered by UPS, in which they made three attempts and returned the items back to Macy's. I live in a house with a gate, UPS should have left the package on my front porch, in which, has been done on the past with items I've purchased from Macy's. When I contacted Macy's to have the items returned I unfortunately was informed one of items was not available.

This is unacceptable. I purchased an item, I read the information carefully on the email sent to me regarding the date I was to relieve the item. It's not my fault the items were delivered earlier. Macy's should not include a delivery date for it is misleading. The customer service call center located in Asia is a joke and Macy's should be ashamed of themselves. Macy's agents cannot resolve problems and they have no critical thinking skills. Horrid and horrible! I would like all of the items I purchased resent to the Macy's on State Street or Michigan Avenue in Chicago for me to pick up. I don't want to be told an item is not available.

To whom it may concern: On September 17, my credit union mailed a check for $2148 on my behalf to Macy’s to pay down my credit card balance and till date the payment hasn’t been applied. The check cleared on 9/28/15. On October 2nd, I faxed a copy of the cancel check to 1-866-903-7463 and was told they never received the cancel check. I faxed another copy again today November 5, and called after 1 hour and I was still told that the fax wasn't received; I should wait another 2 business days.

Meanwhile, I am getting harassing phone calls from Macy's telling me that I have outstanding payment. I am frustrated. Every time I call Macy's customer support, they tell me to wait one to two billing cycle, it’s been almost 2 months. They payment wasn't returned by Macy's and yet the payment wasn't applied. I just hope that this negligence on your part will not be reflected on my credit report. Please, I implore you to help resolve this issue as quickly as possible as I keep getting calls from Macys indicating that I haven’t made any payment and I do not want this to affect my credit as a late payment. I have good paying record and will not want this issue to ruin that.

Please don't close our Roseburg, Or Macy's. We all love Macy's and it's all we have. Please open in a new location and give this town some good news! I am furious that Macy's has made the decision to close the Roseburg store. I understand that the mall wants to go in a different direction but open another store in a different location in Roseburg, Oregon. I buy everything at this store. I have tried contacting the Roseburg Valley Mall where it's located but nobody will respond. Why is this happening? We have only one other department store to shop at so now I will have to travel over an hour to go to Macy's. I prefer an actual location to shop at and this seriously stinks! There are other buildings in our town that hopefully Macy's will move in to.

I live in Roseburg, Oregon. I shop at Macys all the time. It is the largest department store in our town. Macys is closing in our mall. I heard some kind of dispute. This means I have to travel 70 miles north to shop in Macys. Everyone I have talked to about this matter is upset by this. Is there any way Macys can go to another location in our City?

My bank payed my bill electronically and has sent Macy's the proof. I have spoken to Macy's several times, both through e-mail and phone and no one will help. They keep saying have your bank contact us. My bank, Anheuser Busch, did contact them and was told it would be taken care of. There has been interest and late fees applied and it will probably go against my credit. I can't believe that a company as big as Macy's has such terrible customer service.

On 10/23/15 I tried for about an hour to place an order online but the website keep saying they were having technical difficulties (this is not the first time this has happened to me). I then proceeded to call customer service to place my order. After 46 minutes of answering repeated questions I was told to place my order online because the customer service rep was having difficulties ( that's what I did 46 minutes ago). I was very disappointed because I missed out on a few expensive sale items for my new home and was unable to check the status on some bedding that has been on back order for 2 months (I have spent well over 14,000 dollars on Macy's home decor). I have been a loyal Macy's customer for over 23 years. This was a huge disappointment to me having to write more Macy's complaints and I am currently reconsidering shopping for my new home at Macy's.

Well, I'm on my second pair of gold hoops in the last year in a half? very upset and was a nightmare getting the first pair that broke replaced. My husband bought them as a Christmas gift a couple of years ago. I did contact your corporate office and got them replaced. Two weeks ago I was just sitting around and some one said what do you have in your ear? Well I had one hoop and the other hoop had broken off and left the wire that hold them together in my ear!! I have short hair so it was very noticeable. Come on twice in two years, my husband bought be a gold chain last Christmas from Macy's and both earrings and necklace were expensive, this shouldn't happen. I hate to return them because it was such a hassle with the last ones. Maybe shop elsewhere next time.

To get 25% discount, I had to fill out 25 minutes of info at the register In Lennox square. Atlanta, GA because my account had not been used in 3 1/2 years. I set up account with online billing; supplying them my email and all other info. This was 07/08/2015. I did not get back to my home in Florida until 8/5/2015. I had tried while in Atlanta in July and again when I got home to pay the account online. Account said closed and had my old card number in it with a zero balance. I received tons of promotional stuff in my email account during July and August, but still no billing statements online as I requested.

I had to go out of town 08/06/15 and returned 08/24/2015. I finally checked my snail-mail when I returned. I had a new card from Macy's and 2 billing statements via mail. 1st one had a due date to be paid by 08/09/2015 or 31 days after I originally made the charge on 07/08/2015. The 2nd one with 09/09/2015 due date had a $25.00 late fee added into my unpaid balance. I still tried to straighten out online, No luck. I tried to add new card after I got it in mail online. Still no luck. Macy's online customer service is truly illogical and completely NOT user-friendly, but basically just DOES NOT WORK. I finally got in touch and paid account via phone on 08/29/2015.

I finally got to Citibank screen, answered 4 security questions only to have screen refuse to add my new account number. Sorry we could not process this. There is even a message of the 6 endless messages via phone that says that if you are called about online problems, call 4 I believe. I called today 08/31/2015 and cancelled card after trying to add my new card repeatedly. They did NOT refund my late fee which was caused by their inability to provide what I signed up for. I have wasted 3 hours of my life and had one of the most frustrating and worst online experiences EVER! All for $25.16 discount upon which I had to pay $25.00 late fees. So $.16 ahead, but 3 hours wasted.

Thanks, Macys. NOTE: fire the guy that approved your new online software for he is truly incompetent if he let that mess be implemented!

I would just like to tell you that I feel Macy's has gone down hill. It use to be a store of pride. Every time I come to your store it looks like a tornado hit it. When I go in to a Kohls, Target or even Walmart. Their stores are always so neat. It's like you just don't care what your store looks like and me being a customer. I find it awful that Macy's has gone down hill so fast. I get great customer service and I love your coupons. But I would like to see you take more pride in Macy's and hire more to keep it neater so when I walk in I can find what I want and not have to look through a mess of clothes that have been thrown around or just fell on the floor on the racks. Oh My God it is so bad the clothes on the floor.

I place an order online, and when i got the items at home i noticed that the item was defected so i call macy's customer service again, when i first place the order the item was 25% off discount, and i asked for them to honor the price that i payed the first time, it was not my fault that the item came defected from the wear-house, I waited for like 20 minutes to speak to a manger, I basically got no help from the first person, or anyone and it seemed almost like everyone I talked to was reading from a script. Speaking with the manager was the worst experience ever, she was very nasty and rude and ended up hanging up the phone. Macy's need to do something about their customer service help phone number.

Two stores that are close to me no longer carry petite sportswear. Please put petite sportswear back in the Chesapeake Square Mall store and the Hampton Towne Center Store. I now have to drive to the Patrick Henry Mall store which is in an area that is very congested.

What was the reason for taking the petite dept. from those stores??? It is discriminating !

I am writing to express frustration at the customer service at the Macy's store in Cottonwood, Utah. I had gone today to purchase 2 pairs of shoes. I waited several minutes in the shoe area without any acknowledgement, even though 2 associates walked directly past me. I, consequently, went to the POS in men's furnishing to see if someone might assist me there. The associate there said that he could not help in shoes. I went to another POS. Same story.

So I went back to the POS in shoes. I waited for another 10 minutes. The associate there walked past me 4 times, but didn't make eye contact, didn't say she would be with me, didn't say that she was assisting another customer. In the meantime, another customer came up to the POS, and she finally, in exasperation, left without making her purchase. I waited 10 more minutes and saw at least 3 POS areas with associates doing absolutely nothing but looking bored.

Finally, another associate came from the back room in shoes. However, rather than asking who was next or in line, she proceeded to another customer. I resorted to being rude and said that I had been waiting for over 30 minutes. To her credit, this associate apologized and helped me. She apologized again and thanked me, but - trust me - I was not a happy customer.

It would seem to me (especially in a low volume store) that cross-training or employee courtesy would be the norm. I can also tell you that there were at least as many associates in the store as there were customers from my observation. As a side note, I managed a staff of 575 FTEs prior to my retirement, and they were well-versed in customer service. They all knew to acknowledge customers, apologize if they couldn't respond immediately, and when to call for back-up.

I was shopping for a gift for my friend's son in the children's department. It was Friends and Family day, but I had forgotten my flyer at home. When we walked into the store, we asked a salesman at the front of the store whether they were giving the F&F discount even if you didn't bring a flyer. We went up to the department. It took quite a while to find his size, but when I did I went to the register and there was nobody there. My husband found the 3 women who had previously been at the register chatting it up in the other dept. He asked whether they worked at the store, and they reluctantly said, "yes." Lisa, the girl who finally meandered over to the register as slowly as her legs could carry her, said she had no flyers. I asked her name, and she told me with a bored expression on her face. What kind of customer service is that? They're more helpful at TJ Maxx.

I made an error, and didn't make my monthly payment this month (and even though I have a due date, the month is not even out). I have been receiving numerous phone calls about my payment not being made. I really don't appreciate the harassment that I am receiving. It is my responsibility to make sure that my monthly bills are paid, but being harassed like this is very annoying. The way I am being harassed, you would think I owe thousands of dollars. Can you rectify this situation on how your staff handles these types of situations.

I placed an online order with you guys while the promotion was going on. The first time the company I bought from was Estée with the free items. I bought it online but what I received were only products I bought and didn't include my free gifts. That experience was okay because when I called you guys and you said you'll ship it to me and I was happy with that. But then again I bought more items from you guys during a promotion but this time is from Clinque. I was told if I spent a certain amount I get my free gifts but I never received it. I called customer service and was told the free items are limited to supply so as soon as it runs out, you don't give it to customers anymore. Let me just say, that is a scam! A huge scam! Cause when I went on the website your promotion was still going on. Why is that? I will never be buying for this department ever again. This is by far the worst experience I've ever had! I wanted to return all my items but since your recipt says you gave me free items which I NEVER RECEIVED! I called many times to get help and went to the Macy depart itself and all your associates has a attitude and was very disrespectful. The lady on the phone told me when you got the free item in stock I would receive a email confirmation saying its shipped. It's been weeks and I still haven't received anything. I am very disappointed in your whole department and crew. Will not be returning!

About a month ago i applied for a Macys card and i was denied. A week or so later i received a letter stating i was denied for an old delinquent account. So I decided to check my credit report to see if I had an account on there. Which nothing showed up for macys. Over the last three days I have contacted your company to figure out what’s going on and where this other account is coming from. I had no luck with no one in the credit department or in your general customer care. So today 4/8/15 I decided to do an online chat with your company for assistance. That got me nowhere. I do not feel that none of your agents were there to assist me, nor were they concerned about what my issue was. I am rebuilding my credit and if I have some account that I am unaware of I think your company should be able to assist me.

I order a pair of of Slyle&Co Miloe Black dress shoes size 7M , I received 2 left shoes instead of a correct pair of shoes (right and left). This has happen numerous of times. I called and informed the young lady about it, she apologize about it and said she would reshipped another of the same pair of shoes. I notice in one of the shoe their is a label price of $29.50, and I paid $38.26 for this shoe, why is that? After all of the inconvenience of getting 2 left shoes and gas burning to the UPS store to delivered package, I should received some kind of discount or some kind of compensate. Please respond soon regarding this complaint.

I purchase a Phillips Norelco Aquatec razor and have never received my rebate. I had also purchased a Black and Decker coffe pot on another shopping trip. Both were purchased before Christmas 2014. I called the rebate center and finally got the rebate for the coffee pot on Friday. The person on the phone said it was put in the system wrong and had the wrong address. I ask about both rebates but only received the one for coffe pot. I have a Macy's Credit Card so you can verify the purchase of the razor. I sent both rebate offers on the same day. Please process my rebate for the razor and send asap. This is very inconvenient for me first calling and now sending this email. My address is 2733 South 140th East Ave, Tulsa, OK. 74134. Both were purchased at the Macy's at Woodland Hills Mall, Tulsa, OK

On Sunday March 29th I returned to Macy's with my cousin to exchange some products we had received from Lancôme. I went to Lancôme the night before for my make-up it was my birthday. It took forever for someone from Fashion Fair to help me. Actually the young lady at the time did not assist me, but the young lady from Lancôme did. I enjoyed my make-up more then I do Mac so I looked forward to spending a lot of money with Lancôme. However, I wanted to exchange one of my purchases for two gloss's instead of the eye lash primer. My cousin wanted to exchange her stuff the red lip stick I brought she loved. We went over to the counter and no one was there. We stood there for 10 min and then I asked a young lady from Este de lauder to help me and she said sure but decided to start on a customer make-up. Yes! This is after I had already asked for help.

We continued to set for 10min. I asked the lady older ( white women with a ponytail who where glass's) for help and she stated " it's only two of them and someone will be there when they can." I stated " isn't it policy for the counter to be worked over doing a face.? She stated no! Then proceeded to assist other people who walked up. At this time we had been in this store now over 20mins with no help but a lot of attitude. I noticed that on that Sat 03/28/2015 the same booth's had issues with assisting Lancôme and fashion fair. However I called corporate and they got a sup visor over to help us after 40 mins of being there. At point I was disappointed in the service I had been given and made the choice to just get my money back.

spend good money with Macy NOT TO MENTION MY MOTHER Karen White IS CARD HOLDER AND WE SHOP often with you all. I expressed to the supervisor I was unhappy and she didn't offer anything for our inconveniences. I shop at Macy's and Nordstrom mainly for the customer service. If I wanted half service I would shop at the local Rainbow. I expect more that is why I pay more to shop at your store. River oaks in my mind only acted in such a way because we were young African American girls. Whom they assume didn't have much money. Whatever they thoughts were, there actions were unprofessional and very offensive.

Any stars would be too good of service for this group. The service has been atrocious. I have been trying to pay them since December. it has been a disaster to say the least. They keep sending back my cheques- one a valid reason but the other was not. Everytime they add $25 charge. If you are from Canada they are not easy to deal with as the bills come late, you cant pay except by cheque and then if they DECIDE they can't match it down to the penny or really they cant read, they send it back and add another $25. Canadians beware before you get a Macy's account. I REALLY REALLY urge you not too as they do not have a user friendly payment system.

I wanted to purchase a handbag, there was no at the register nearest the display. I went a counter and asked if the clerk could check me out, she said "I don't have any bags large enough try over there" directing me to another counter, at that counter, I was again directed to go to another counter. I then told the clerk that I did not believe that I as the customer should have to wander around the store to find a place to pay for a purchase. That clerk did check my out. I find this level of customer service to be unworthy of Macy's, perhaps at WalMart.

Purchased a complete Queen size mattress set on 3/31/14.I called Macy's to complain that the box springs were broken. They sent someone out and told me the bed was defective. I spoke to someone at the warranty company, they told me they would replace it with one that was comparable to the one I had. The I get a letter stating that they do not have that they can replace my old one with. So now they want to give me credit foe my damaged mattress before I can get a new one, or purchase a new one and when the pick up the damaged one, they will the give me credit back to my Visa card. This is not good customer service. If they come get the bad mattress before I get another one, I will have to sleep on the floor. I am willing to purchase another one at a slightly higher price, and just pay the difference, but they won't even do that. They can come get the bed, I will shop someplace else. This is very, very , very bad customer service. I will never buy another thing from Macy's. I would like for someone who knows what they are talking about to call me.

There has been a billing mistake on my account, they keep adding for charges 40 calls to them, get people in other countries, cannot understand them calls every 3 hours from their credit department . I am going to close my account. Something is very wrong with their way of doing business

Thanks For Sharing, uhhhh yeah. Please explain to your staff what the Thanks For Sharing thing is, because after it was 'splainded to my wife and I, we had absolutely no idea what this Thanks For Sharing is. Macy's has swandived in many ways. The Thanks For Sharing thing really needs to be explained in detail to your staff exactly what it is. I still don't understand what Thanks For Sharing is was or is supposed to be. All I know is it took a good 20 minutes to buy some stuff on sale, with no one else waiting in line. Macy's might want to send a well experienced headhunter to Southland Mall in Taylor, Michigan and light a fire under some lames. Is anyone in charge of the cleanliness of the store either? Macy's at Southland could be top notch if someone got in there and applied some firm direction. It looks like JC Pennyless in there. The thing is I still will shop there, but we want some class and a level of intelligence applied like Macy's is supposed to be. Thanks, I thought I'd share.

I just found out that I was two months behind on my Macy's credit card. I have been a customer since 2006 and never once been late; mostly because my wife and I pay our credit cards at the same time and we always ask each other "did you make your Macys payment"? My wife and I always pay at least 10-15 days early. Now, all of a sudden Im two months behind...... I can't remember if I got a payment notification in my email or not because I always delete it once I receive it, but I'm 100 percent positive that I paid it because I have programmed myself to pay it on the first of every month even though my payment isn't due until the 15th.

I believe that their website is selectively picking accounts; especially ones that have excellent status because those are the ones that make them the least amount of money. Im a 35 yr old male in great physical health and my IQ is 116; and I'm on top of my responsibilities especially with my wife as my backup. Now, what I must do is call the collection agency later today and hopefully get them to reverse the charges and then call Macys back and have them reverse my interest rate, because they will have now increased my APR because of these fraudulent/mysterious late payments. and I did have the lowest APR.

Someone else wrote that Macy's collection agency was calling them, but upon answering there was nobody on the other end; this too happened to me. Something in my stomach tells me that there is more to this then meets the eye. no pun intended (TRANSFORMERS) If I don't receive any cooperation then I will contact the Federal Trade Commission and file a complaint. I will then pay off my remanning balance and never use their services again. but i will not close the account, because I still have a large line of credit and don't want to lose that in case there is a life or death emergency but for no other reason will I use it.

So, in return they will no longer make interest from me, but I will not lose my large line of credit..... I win and they lose...... game over!!!!!!!