Macy's Complaints Continued... (Page 6)

I live in Canada and was shopping in Las Vegas on Black friday (2010). The staff in the men’s wear department encouraged me to open a Macy’s account to receive a discount on my purchase. They also said that the card would be sent out within seven days and I could mail in my payment. Concerned after Christmas that I was yet to see the credit card or bill I phoned their credit department…a call center in India. I explained my concerns and it was determined that my card was sent to the wrong address. The card was cancelled and a new one issued.

I asked the person helping me for my balance and account #so my friend in USA could pay my card off. He gave me the balance but refused to give me the account #. (At the store they provide you with a shopping pass with no acct. # on it, just a bar code). I was told all is well with my credit rating and the now late payment and again I was told to pay it when the statement was received. Feb.14, the card came, I express posted the full amount. The statement came the next day and Macy’s added $25. late fee and $6.61 interest. Call center called asking for payment at 8:00 am and I explained everything I’ve told you. Thought it was resolved, but was called by Macy’s again at 1:30 pm and again at 6:38 pm the same day.

PLEASE USE CAUTION WHEN OPENING A MACY’S ACCOUNT!!!