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Write for Us Macy's Complaints Continued... (Page 4)
254+ reviews added so far. Upset? Call Macy's corporate: 513-579-7000No Reviews
My grandson went to the Macy's at Governor's Square Mall in Tallahassee, FL to get the security bar taken off jackets that I had given him and his brother for Christmas. He had the receipts with him. He was told that the items were not on the receipt and that their machine to take the security bar off was different and would not work on the security bar on the jackets. My daughter mailed the jackets to me from Tallahassee, FL. Upon receipt of the jackets, I took them back to The Falls in Miami where Mr. Thomas Meyer apologized for all of my inconveniences. He checked the receipt, took the security bar off, and sent the jackets back to my daughter in Tallahassee.I want to commend Mr. Meyer for his handling of the problem, however, I am throughly disappointed and upset that we had to go through the aggravation of this problem after we spent over $500 at Macy's buying Christmas gifts.
I bought my son jeans on line for Christmas. They were not the correct ones and I had to return them. I just paid my bill in full and mailed the payment Monday, January 4, 2016. When I went to return them I was not offered cash back, but a credit on my account or a gift card. I no longer shop Macy's is I can help it, due to the fact your coupons are worthless and your return policies. I now have to come up with another $ 83.36 to give to my son to replace his gift and have a gift card which will take me forever to use in your store, if I don't lose it first. I would like to have my money back. As it is now, I will be forced to spend a total of $166.72 at your store. This not fair. My husband is on a fixed income. You have now given me another reason to not step foot in your store. I love your store but your policies do keep me out of it. I have taken my business to Kohl's. Yes I know their quality is not up to yours, but I can live with their polices.
Macy's allowed my ex-wife to use my Macy's credit card card and take over the limit of $1500 to $6200. I filed 2 complaints and your fraud agents is still telling me I'm responsible for 2 years. I've been asking them not to allow her to use my card they but a security hold on it with only the card holder to use and still they allow her to use it. If I'm always recorded when I call why has this still been going on.
I have received 3 new cards I this time she was still able to use it. I never called to request a limit change , and Macy's should of never allowed a change without my permission please look into this case and contact me on this matter.
I ordered six items from the online store which were to be Christmas gifts for family. A delivery was made 2 days later - wow! Fast service. I opened the package - NOTHING I ordered was in it! Had the right packing slip with all the items I ordered listed, but I received four items I never ordered. I called the toll free number and was assured they would ship my order out right away and send a return label via email for the wrong items. Before hanging up, the rep said "Oh, wait - I see two of the items you ordered are unavailable" - the two most important items!! So I requested cancellation of the entire order, asked for a full refund to my PayPal account and the return label for the wrong items.
Several days later: still no return label, and no refund to my account. I called once again - different representative, of course. Confirmed my order number, etc. and very politely apologized and assured me my refund was in process. However, he could not generate a return label as I didn't have the order number or transit number for the incorrect items. How could I have those when the correct packing list for my order was provided - not the info for the items I didn't order. He said I could just take them to the nearest Macy's store and return them. I informed him I live nearly two hours from the nearest store and would not be in that area til probably next spring. I told him I would find someone going that way to return them.
On the 21st of December I STILL had no refund that I had been assured twice that I would be receiving! I was told it would take 7-10 business days to process and was PROMISED a refund would be in my PayPal account on Dec. 23rd. Of course, that didn't happen....soooo, today, December 28th I called once again. (Gave them benefit of the holiday time). I was told yet again it was in process. That was when I had enough - and told her I want the money in my PapPal Account TODAY, that I was very unhappy with Macy's service, and several other things - I won't bore you any longer with the details.
Lo and behold, I received an e-mail from PayPal within 10 minutes that my account had been credited! Now, why couldn't that have been done with the other two reps? I declined to participate in the survey - as I told the rep, she didn't want to know what I thought of Macys right then!
Several weeks before Christmas I ordered 2 white towel monogrammed in Silver for my son's fiancee. When they arrived the week before Christmas, even though the packing slip said white towel with silver monogram, they were ivory towels with a garish gold monogram so whomever filled the order did not take the time to do it correctly or just stuck something in the package and hoped it would work. They did get the monogram right but in the wrong towel color and wrong monogram color. I immediately called Macy's who apologized and said they would expedite my gift with the correct towels and I should get it on the 22nd. The sales rep guaranteed the package would be here by the 22nd and I has asked her several times to confirm.
She was very confident because she had checked to make sure the item was in stock and that Macy's would handle the expediated shipment. When the package had not arrived on the 24th, hours before our Christmas celebration was to begin, I was told by customer service that no shipment had occurred as the order could not be fulfilled . I was SHOCKED not only because they told me it would be fulfilled and my gift would arrive by Christmas when I spoke to them last week, BUT BECAUSE NO ONE called to tell me the shipment could not be fulfilled. That is a complete lack of customer service and customer care. When you call Macy's everyone has a foreign accent so it is hard to communicate with the sales reps. Three times I asked to speak with a manager.
First, I was disconnected, the 2nd time I was on hold for 22 minutes and the 2nd time, 15 minutes and I have yet to speak two a manager. The non-caring sales rep I first spoke to asked would you like us to refund your money. Really???? What about no Christmas package arriving as promised? I would have expected much more from Macy's. At this point I don't know how to return the wrong package and how do I at the last minute have a nice Christmas present for my son's fiancee? I would like better service and at least a professional response from Macy's as to how they let this happen.
I had called in to make a payment on my wife's card. The gentleman that answered said he couldn't tell me the payment amount but said if I guessed it he could confirm it. After I guessed it he informed me they didn't take cards over the phone. Then I asked to speak to his supervisor Cheryl # 9103553 answered the phone and went thru her speech. I asked to speak to her boss , she put me on hold for only a few minutes then came back and said he was in a meeting.
I told her I would hold, that's when she raised her voice and said ok fine the hung up. I will drive the 25 miles to store tomorrow and make the final payment on the card and close the account. And that will be the last time I will walk thru a Macy's door. If I can't make a payment then we have to pay a late fee. Then why don't you make it easier to make a damn payment and train your employees how to talk to customers ( the people who shop so they have a job. I'll let others know about my experience of trying to pay a bill.
On the 16th of Dec. I made an on-line purchase at Macy for $115 and received an email with $20 Macy money. I thought: YEAH! Not so fast. I have been unable to access the money either to use for another on-line purchase or to print it up. After I had so much trouble with trying to place the order I decide it would be better to print it and go to the store. It wouldn't give me the code.
I called Macy's customer service department twice this morning and have been on the computer for a good part of the day trying to redeem this. I'm making a complaint now because I'm past annoyed. After finally getting someone on the phone who asked me to hold on for a couple of minutes, I finally hung up after holding on for almost an hour.
The darn money expires on the 23rd. And probably6 by then the mini food processor that is on sale will no longer be. This is very poor customer service. I understand that they keep saying how busy they are. But guess what, so are there customers. Right now they don't even deserve the one star for such poor customer service.
12-19-15 Went with my fiancé to Macys today as he wanted to purchase a xmas gift for me. Selected a Michael Kors crystal pave bangle braclet. The retail ticket price was $125.00. On top of the display was a sale sign that said 50% off. Asked if it was on sale and clerk checked and said no full price $125.00. My fiance said was ok as we had six different coupons for Macys and could use one towards purchase. The clerk tried all of the coupons which were not expired and said none of them applied a discount.
I checked all of the coupons and read the exclusions and they did not indicate the Michael Kors was excluded on any of the coupons. I can see that all coupons might not be applicable but when you have six and can use NONE this is not acceptable. Why does Macy's print coupons that are not usable? Also why would all jewelry be on sale in the jewelry dept. EXCEPT Michael Kors? The coupons are false advertisement used to get customer's in the store but then they find out their worthless. Feel free to email me to resolve this negative customer experience with your store. I thought Macy's was better than this.
Tried to log on to my Macy's Profile. My password did not work. Locked me out. Ok fine-So I call Macy's Customer Service and after a very very long wait- get transferred to Tech support. The rep had such a thick foreign accent that I could not understand her. After multiple attempts explaining my problem with Log In; she told me the computer system for re-setting passwords was down and to call back in 48 hours. Are you kidding me? A system upgrade during Holiday Season- what IT moron would do this? So I guess I am going over to Amazon.com- they don't have problems like this. Very poor IT service from Macys. Very disappointed.
I have been trying to get my Macy's plenti point to work. every time I call customer service whatever they say there doing dose not work. I have called many times about this problem. My Macy's card won't link up with plenti points. I get the point but Macy will not allow me to use them when I check out. My Macy card is a different # online then the one I have. I have stated this many times.I've been to plenti many of times They can't seem to fix it. Either can Macy's.
Your customers service people are very rude and they don't even understand when I say my name. I can't understand them either. It very frustrating. I've spent two hours on the phone just today. Any there has been many more times. I use to like shopping at Macy and I shop a lot there but I may not any more because you customers service is so bad now.
I ordered a sweater at Macy's Online. The sweater is to big I want to return it but it came without a label. I called customer service and asked for a label to be emailed to me; the young man who I really could not understand his accent finally after many questions if I really wanted to return it said he would email me one. Next day no email I went through the process again with another young man I could barely understand; he said he would send the email. Still no email. It should not be this hard to return an item. Why is there no address on the website, why no return label with package?
In my last bill I received a past due amount $27.00. I immediately contact Macy's credit department to correct this problem. I always sent Macy's twice the amount own. My bank show the amount of $50.00 dollars paid and cashed as of 12/1/20015. The first person I talked too finally acknowledged the payment and ask for a $8.22 balance, I gave it to him. I asked for update and when the next payment was due. He said it was up to date but did not know when the next payment was due. This did not sound right. An hour later I called for clarification.
The next person first stated I own the whole amount. When explained I just paid, she acknowledged the payment of 8.22 was just paid. The $50.00 was mark paid by my bank who takes out the money from my account before sending the check ( registrar check). The check was received on 12/1. I asked to speak with a supervisor and was put on hold for 20 minutes, I finally hung up. My experience with Macy's has always been good. The two agents I talked too were not very honest and very confusing and cold hearted.
I would really like to speak to someone in Mr. Terry J. Lundgren's office about my complaint, the CEO of Macy's. My problem is with HR office in Manhasset, N.Y. I have tried to speak with her for several month s without getting through. First she is on the phone, then she is with a manager, then she is on a conference call, then the door is closed. I think I could speak to the president before I could speak with her first. I have been a Macy's customer for over 30 years and never have had to deal with this before. I would really like to speak to someone who can help me with this.
I placed an order through Macy's online (order no 1158975443) on 19th November, Stacy Adams Brayden Cap Toe Oxfords shoes size 8M using 15% discount in offer (SUPER). Later I realized I put in the wrong shoe size. So, I called in on 20th afternoon to Macy's customer service center. Before that, I checked online and the order was yet to be activated. I talked to a lady representative and explained the mix up with the shoe size and requested her to change the size to 8.5M. She said she took care of it and it would take 24 hours to show the updated info. Next day which is today, I get an email saying that part of my order is on the way. So, I got curious with the phrase "part of my order".
So, I go online and realized that the Macy's customer service representative has placed another order for size 8.5M instead of cancelling the original size 8M order. So, now size 8M order is in the transit while the new order of size 8.5M is in queue. To add injury to insult, the new order has been charged at the original price without the discount. So, I called in again. Now they tell me "we are so sorry, but there is nothing we can do. You can return the item once it is delivered and call us for refund." I must say this is the worst customer care experience I had in my entire life and there is no way am I going to do shopping from Macy's again. And I will make it my moral obligation to inform everyone I know about this horrendous experience.
I sent a check for total amount due of $601.33 (check #1995, PNC Bank) on 10/06/15. But the bank transaction showed Macy's requested to drew $60.33 instead on 10/8/15. And the most recent bill statement showed interest of $11.71 because you made mistake. I asked one of your representative today to get $11.71 interest forgiven with no avail. Therefore, I asked to close my account right then because I and my family won't shop at Macy's any more. If you are willing to lose a long time customer due to your mistake for meager $11.71. I will send a check for total amount including $11.71. interest of $602.94. I think other company might have excused me for $11.71 based on my track record. Unfortunately, You have my check somewhere and I lost the carbon copy of the check so that I can't prove it.
Getting a hold of anyone in customer service is impossible. I have been on the phone off and on for over 1-1/2 hours trying to get a person. I am currently holding for tech support for not being able to access my account online. Going on 20 minutes. Inexcusable for a company of this size really.
I received a $29.00 penalty for late payment of my last bill. Please note that I live in Canada. I just received notice of the charge today, November 9th. I have sent a money order today November 9th. The due date is November 12th to an address in Phoenix, Arizona. It takes 5 to 7 days for mail to reach there from here in Canada. No doubt that is why my last payment was considered late. Furthermore, you have sent me my bill via the Royal Mail in Great Britain. What is that all about. The date of billing was October 16th and I don't receive it until November 9th because you send a bill to me in Canada via Great Britain. That borders on complete incompetence. In short.
1. I want a cheque from Macy's for the $29.00 late fee.
2. I want an apology from Macy's administration
3. I want my account at Macy's canceled forthwith. Ac No 47-038-680-028-0
I will also call your 1-866-593-2543 number to register this complaint.
All I want is a Macys phone number where I can talk to a 'real live' person about my bill. I am not going to go all into what happened, but I think a 40 year Macys customer, with excellent credit, who has spend thousands and thousands of dollars should be granted this one request. After 7 phone calls and two days of calling, I got a women with a very heavy accent. Not sure if she helped me or not, plus she told me the birth date I gave her was wrong. I think I know my birthday! I have written to the president in Cincinnati and got a letter back from someone who said someone from Macys would look into my account. I called this woman on Nov 3, got voice mail; left a response and have not heard a peep from anyone. If this is really a Macy's account page, then please e-mail me...
I placed order #1150410521 on 10/28. The email I received from Macy's indicated the items would be delivered on November 5th. On November 5th I checked the status to find out the order was delivered by UPS, in which they made three attempts and returned the items back to Macy's. I live in a house with a gate, UPS should have left the package on my front porch, in which, has been done on the past with items I've purchased from Macy's. When I contacted Macy's to have the items returned I unfortunately was informed one of items was not available.
This is unacceptable. I purchased an item, I read the information carefully on the email sent to me regarding the date I was to relieve the item. It's not my fault the items were delivered earlier. Macy's should not include a delivery date for it is misleading. The customer service call center located in Asia is a joke and Macy's should be ashamed of themselves. Macy's agents cannot resolve problems and they have no critical thinking skills. Horrid and horrible! I would like all of the items I purchased resent to the Macy's on State Street or Michigan Avenue in Chicago for me to pick up. I don't want to be told an item is not available.
We brought a sofa from you in October and was trying to pay it off at a nearby Macy's. I tried to pay off the sofa, but the your Philippines customer service representative over the phone would not accept our payment, she said we had to pay our other bill first of 41.35 which was not due yet until nov20.She was rude and I couldn't understand her and she use a threaten tone with me that we had sign a contact. After 45 minutes finally called another person who would try to help . the reason I went into the store was the problems my husband was having on line paying our bill. He thought he was making payment on line for six months but it was going to our other account. then he called to find out that he had to call you every time and wait over 15 minutes to do this.its been a nightmare dealing with you on this. We have been a loyal customer to you, buying our Christmas ,daughter-in law register with their weddings, birthday and my new granddaughter gifts. My question to you is where is your FIVE star treatment and what does it matter.
Macy's is leaving Roseburg, OR. Hard to believe this mainstay of our community has decided to leave. I've supported this store, often paying more, to support Macy's. I don't buy my clothes online, so will now have drive 140 miles round trip to shop at Macy's. Our community is full of older adults who won't be able to make that round trip. You will lose many faithful customers. Please reconsider the closure of your Roseburg store!
Please don't close our Roseburg, Or Macy's. We all love Macy's and it's all we have. Please open in a new location and give this town some good news! I am furious that Macy's has made the decision to close the Roseburg store. I understand that the mall wants to go in a different direction but open another store in a different location in Roseburg, Oregon. I buy everything at this store. I have tried contacting the Roseburg Valley Mall where it's located but nobody will respond. Why is this happening? We have only one other department store to shop at so now I will have to travel over an hour to go to Macy's. I prefer an actual location to shop at and this seriously stinks! There are other buildings in our town that hopefully Macy's will move in to.
Please reconsider closing your Roseburg Oregon store. It is needed in this community and I am sure it is profitable. Maybe a new location so you do not need to deal with the mall. Downtown has some nice locations and you could go back to your roots and set up downtown.
I live in Roseburg, Oregon. I shop at Macys all the time. It is the largest department store in our town. Macys is closing in our mall. I heard some kind of dispute. This means I have to travel 70 miles north to shop in Macys. Everyone I have talked to about this matter is upset by this. Is there any way Macys can go to another location in our City?
We are from Ontario, Canada and came over the border for a day trip. We paid $450.00 on the Macy's credit card, but when we went to make a purchase, it came back unapproved because they are not able to process the payment right away. We had to stand at the counter for 45 minutes waiting to get a verification code. To make matters worse the store was understaffed and although the poor assistant called for help, they were all on lunch break. Apparently if you make a payment to lower your balance and you wanted to use this amount to make a purchase, you cannot purchase anything for a few days until the payment has been processed. This would mean we would have to stay overnight in the U.S. just to make a purchase. This seems crazy to me. Additionally the amount we paid was greater than our credit balance. I called Macy's credit department today to make a complaint today and the credit card attendant just blew me off.
My bank payed my bill electronically and has sent Macy's the proof. I have spoken to Macy's several times, both through e-mail and phone and no one will help. They keep saying have your bank contact us. My bank, Anheuser Busch, did contact them and was told it would be taken care of. There has been interest and late fees applied and it will probably go against my credit. I can't believe that a company as big as Macy's has such terrible customer service.
I had been looking for dining room chairs forever and found what I wanted at Macy's. The chairs, originally $169 were on closeout for $44.10 each! I was SO excited. I called and ordered 4 which came to $176.40. Then I found out there was a $200 delivery charge plus $20 because I lived in a "remote" location! I understand delivery charges but absolutely no where on the webpage did it mention a Delivery charge. There was all kinds of information on the actual order page about shipping (I read all the fine print), and in red at the top of the page, "Free Shipping on orders of $99".
I was not able to ship to the store and pickup, I was not able to go to a Macy's furniture gallery to get my chairs, I was not able to go to their warehouse to pick up the chairs, and I was told "well, chairs aren't shipped, they are delivered"…it was 5-star, white glove delivery or nothing. There's a ton of websites where you can order furniture and have it shipped so don't tell me you can't ship chairs. I ultimately got my shipping down to $160 and paid it since the chairs still came in less than anywhere else and it was what I really wanted, but this is definitely misleading advertising and will lead to more Macy's complaints in the future if it is not corrected.
I paid as much for delivery as I did the chairs! (I must be a lunatic!) If furniture requires a delivery charge, they need to state it up front on the website - on each item page - so there's no question or confusion. This was very misleading and HIDDEN information which needs to change.
While I was in Las Vegas on 11th of this month we purchased a black Armani jeans shirt as a gift. On our return to UK we noticed holes in the shirt where the security tag would have been. It was very disappointing to find this as we are not in a position to take this back to the store. I can provide Macy's the proof of purchase and I would be grateful if you could refund the money on to my credit card.
Well, I'm on my second pair of gold hoops in the last year in a half? very upset and was a nightmare getting the first pair that broke replaced. My husband bought them as a Christmas gift a couple of years ago. I did contact your corporate office and got them replaced. Two weeks ago I was just sitting around and some one said what do you have in your ear? Well I had one hoop and the other hoop had broken off and left the wire that hold them together in my ear!! I have short hair so it was very noticeable. Come on twice in two years, my husband bought be a gold chain last Christmas from Macy's and both earrings and necklace were expensive, this shouldn't happen. I hate to return them because it was such a hassle with the last ones. Maybe shop elsewhere next time.
I placed an order online provided all my details. Next day I reached an email saying to call to verify my identity. Because they called another number that I have no clue who they were or what number it was. So I did then she cancels my order stating that I'm not giving her my correct telephone number. Then I place the order over the phone. The rep. asked if I wanted to complete a survey. I said oh yes I'm very unhappy. Instead of transferring me to the survey she hanged up on me. My gift will not arrive on time. And they were extremely unprofessional. Will not do business with Macy's online or over the phone ever again.
To get 25% discount, I had to fill out 25 minutes of info at the register In Lennox square. Atlanta, GA because my account had not been used in 3 1/2 years. I set up account with online billing; supplying them my email and all other info. This was 07/08/2015. I did not get back to my home in Florida until 8/5/2015. I had tried while in Atlanta in July and again when I got home to pay the account online. Account said closed and had my old card number in it with a zero balance. I received tons of promotional stuff in my email account during July and August, but still no billing statements online as I requested.
I had to go out of town 08/06/15 and returned 08/24/2015. I finally checked my snail-mail when I returned. I had a new card from Macy's and 2 billing statements via mail. 1st one had a due date to be paid by 08/09/2015 or 31 days after I originally made the charge on 07/08/2015. The 2nd one with 09/09/2015 due date had a $25.00 late fee added into my unpaid balance. I still tried to straighten out online, No luck. I tried to add new card after I got it in mail online. Still no luck. Macy's online customer service is truly illogical and completely NOT user-friendly, but basically just DOES NOT WORK. I finally got in touch and paid account via phone on 08/29/2015.
I finally got to Citibank screen, answered 4 security questions only to have screen refuse to add my new account number. Sorry we could not process this. There is even a message of the 6 endless messages via phone that says that if you are called about online problems, call 4 I believe. I called today 08/31/2015 and cancelled card after trying to add my new card repeatedly. They did NOT refund my late fee which was caused by their inability to provide what I signed up for. I have wasted 3 hours of my life and had one of the most frustrating and worst online experiences EVER! All for $25.16 discount upon which I had to pay $25.00 late fees. So $.16 ahead, but 3 hours wasted.
Thanks, Macys. NOTE: fire the guy that approved your new online software for he is truly incompetent if he let that mess be implemented!
You cancelled Donald Trump's contracts(?) because of what he said concerning illegal immigrants. Since i believe that the United States should protect it's borders, I do not wish to do any more business with you. Shame on you. Freedom of speech means nothing to you?
I would just like to tell you that I feel Macy's has gone down hill. It use to be a store of pride. Every time I come to your store it looks like a tornado hit it. When I go in to a Kohls, Target or even Walmart. Their stores are always so neat. It's like you just don't care what your store looks like and me being a customer. I find it awful that Macy's has gone down hill so fast. I get great customer service and I love your coupons. But I would like to see you take more pride in Macy's and hire more to keep it neater so when I walk in I can find what I want and not have to look through a mess of clothes that have been thrown around or just fell on the floor on the racks. Oh My God it is so bad the clothes on the floor.
I recently purchased a sectional for $3000+ from Macy's. I was shocked when the sales person told me the delivery fee was $200 and of course they don't post those charges by the sale price. Most reputable furniture companies would waive the fee given the amount purchased. Today, I called to order one additional armless section and they wanted to charge me another $100 to delivery it. No thanks. I'll take my business elsewhere.
I place an order online, and when i got the items at home i noticed that the item was defected so i call macy's customer service again, when i first place the order the item was 25% off discount, and i asked for them to honor the price that i payed the first time, it was not my fault that the item came defected from the wear-house, I waited for like 20 minutes to speak to a manger, I basically got no help from the first person, or anyone and it seemed almost like everyone I talked to was reading from a script. Speaking with the manager was the worst experience ever, she was very nasty and rude and ended up hanging up the phone. Macy's need to do something about their customer service help phone number.
I am writing to express frustration at the customer service at the Macy's store in Cottonwood, Utah. I had gone today to purchase 2 pairs of shoes. I waited several minutes in the shoe area without any acknowledgement, even though 2 associates walked directly past me. I, consequently, went to the POS in men's furnishing to see if someone might assist me there. The associate there said that he could not help in shoes. I went to another POS. Same story.
So I went back to the POS in shoes. I waited for another 10 minutes. The associate there walked past me 4 times, but didn't make eye contact, didn't say she would be with me, didn't say that she was assisting another customer. In the meantime, another customer came up to the POS, and she finally, in exasperation, left without making her purchase. I waited 10 more minutes and saw at least 3 POS areas with associates doing absolutely nothing but looking bored.
Finally, another associate came from the back room in shoes. However, rather than asking who was next or in line, she proceeded to another customer. I resorted to being rude and said that I had been waiting for over 30 minutes. To her credit, this associate apologized and helped me. She apologized again and thanked me, but - trust me - I was not a happy customer.
It would seem to me (especially in a low volume store) that cross-training or employee courtesy would be the norm. I can also tell you that there were at least as many associates in the store as there were customers from my observation. As a side note, I managed a staff of 575 FTEs prior to my retirement, and they were well-versed in customer service. They all knew to acknowledge customers, apologize if they couldn't respond immediately, and when to call for back-up.
4/20/2015 , I ordered a $115 dollar fragrance from your Mother's Day fragrance catalog. I was expecting to receive a Tote Bag #1936098 as stated in the catalog (any women's fragrance purchase of $85 or more receive the Tote Bag). I was sent an expired coupon with the dates WED, Nov12- Thurs, Jan1,2015 to take 20% off of various items. I was very disappointed and dishearten with my online order.
I was shopping for a gift for my friend's son in the children's department. It was Friends and Family day, but I had forgotten my flyer at home. When we walked into the store, we asked a salesman at the front of the store whether they were giving the F&F discount even if you didn't bring a flyer. We went up to the department. It took quite a while to find his size, but when I did I went to the register and there was nobody there. My husband found the 3 women who had previously been at the register chatting it up in the other dept. He asked whether they worked at the store, and they reluctantly said, "yes." Lisa, the girl who finally meandered over to the register as slowly as her legs could carry her, said she had no flyers. I asked her name, and she told me with a bored expression on her face. What kind of customer service is that? They're more helpful at TJ Maxx.
I purchased 4 pairs of boots from Macys.com in December 2014, and used my Macy's credit card for the purchase. In January, I returned 2 pairs and was sent gift cards as a form of reimbursement. After calling numerous times to have the credit converted to my original form of payment (Macy's credit card) I still have not received credit.
Today (April 23, 2015) marks the third attempt, and I was told to expect a credit within 10-15 day (THIRD TIME). This experience has been the WORST ever! Today I spoke with Ron who is a senior specialist in the Philippines for Macys.com and was very nice on the phone; however, he was not able to contact anyone in the "back line department" to assure me this matter would be handled today. He was not even able to contact his superior and make them aware of the situation. It is a sad day when losing a good customer doesn't seem to be a big deal..... NO MORE MACY'S!!!
I made an error, and didn't make my monthly payment this month (and even though I have a due date, the month is not even out). I have been receiving numerous phone calls about my payment not being made. I really don't appreciate the harassment that I am receiving. It is my responsibility to make sure that my monthly bills are paid, but being harassed like this is very annoying. The way I am being harassed, you would think I owe thousands of dollars. Can you rectify this situation on how your staff handles these types of situations.
I have two complaints. I think it is unfair NOT to give a person 20 per cent off just because one lives debt free and chooses not to get a Macy's credit card. Why is that? Also - And I know employees asked me to say something - at the Lloyd Center location - the paper towels have been removed from the ladies' restrooms and hand dryers have been installed. Most people would like paper towels put back - two huge reasons for this - - most people like to turn off faucets and open the doors with a paper towel (hygiene reasons) AND hand dryers are a huge source of spreading germs - and this can be confirmed by the numerous medical research articles! I hope some satisfaction will be given to me regarding both of these issues. On the positive side - your employees are friendly!
I placed an online order with you guys while the promotion was going on. The first time the company I bought from was Estée with the free items. I bought it online but what I received were only products I bought and didn't include my free gifts. That experience was okay because when I called you guys and you said you'll ship it to me and I was happy with that. But then again I bought more items from you guys during a promotion but this time is from Clinque. I was told if I spent a certain amount I get my free gifts but I never received it. I called customer service and was told the free items are limited to supply so as soon as it runs out, you don't give it to customers anymore. Let me just say, that is a scam! A huge scam! Cause when I went on the website your promotion was still going on. Why is that? I will never be buying for this department ever again. This is by far the worst experience I've ever had! I wanted to return all my items but since your recipt says you gave me free items which I NEVER RECEIVED! I called many times to get help and went to the Macy depart itself and all your associates has a attitude and was very disrespectful. The lady on the phone told me when you got the free item in stock I would receive a email confirmation saying its shipped. It's been weeks and I still haven't received anything. I am very disappointed in your whole department and crew. Will not be returning!
On 7 April I purchased a Lauren dress 889041413488 for $159.26. I received a 10 percent discount for being a visitor. The receipt no is R5097466011116847103.
I paid using my prepaid MasterCard. Two days later when I checked my balance online I noticed that I had been charged twice. I have tried to call but always closed - says Eastern standard time. You should have enough information to rectify this as a matter of urgency. I am leaving Hawaii on Saturday night and still have gifts to buy. I have my US mobile off most of the time but if you email me I will switch on. This was unprofessional and needs to be rectified immediately please.
I have wanted to express this for a long time. I am about 5 min. from Southdale Center in Minneapolis,MN I go to your Macy's store located there. I can only wear Petite clothing. I go to your store frequently and I am constantly upset with your Petite Department for women. This department does not carry current, up to date fashion for women my size. Also, the clothing is not of high quality. I have seen this department move around from its own store to now a small area. If I ever want to find anything in this department, it is totally impossible. First of all it is a mess. There are always racks of clothing in total disarray. Who wants to shop in this department when it is not only a mess but the quality of clothing is very, very cheap. Don't you understand that there are those of us who want higher end petite clothing and also more fashionable clothing? The petite clothing that you carry is for women who probably don't care who they are or what age they are. BUT, there are many of us who do care. I finally mentioned my concerns to a salesperson - who I ran into. She was kind enough to listen to me. It's amazing I saw a salesperson in Macy's - there are very few and the shopper has to find them. Customer service does not exist in Macy's anymore. It is absolutely disgusting.
I frequently order home items and clothing on line. I am able to return things that I do not want to this Macy's. But when I return items to the store, the clerks rarely want to help with returns. Many of them say that I am to take the items back to the specific department where they are in the store. This defeats the convenience of ordering on line if you have to face this barrier when making returns in person. I would truly hope that you send me an email back. At least I would know that someone read this.
I order a pair of of Slyle&Co Miloe Black dress shoes size 7M , I received 2 left shoes instead of a correct pair of shoes (right and left). This has happen numerous of times. I called and informed the young lady about it, she apologize about it and said she would reshipped another of the same pair of shoes. I notice in one of the shoe their is a label price of $29.50, and I paid $38.26 for this shoe, why is that? After all of the inconvenience of getting 2 left shoes and gas burning to the UPS store to delivered package, I should received some kind of discount or some kind of compensate. Please respond soon regarding this complaint.
On Sunday March 29th I returned to Macy's with my cousin to exchange some products we had received from Lancôme. I went to Lancôme the night before for my make-up it was my birthday. It took forever for someone from Fashion Fair to help me. Actually the young lady at the time did not assist me, but the young lady from Lancôme did. I enjoyed my make-up more then I do Mac so I looked forward to spending a lot of money with Lancôme. However, I wanted to exchange one of my purchases for two gloss's instead of the eye lash primer. My cousin wanted to exchange her stuff the red lip stick I brought she loved. We went over to the counter and no one was there. We stood there for 10 min and then I asked a young lady from Este de lauder to help me and she said sure but decided to start on a customer make-up. Yes! This is after I had already asked for help.
We continued to set for 10min. I asked the lady older ( white women with a ponytail who where glass's) for help and she stated " it's only two of them and someone will be there when they can." I stated " isn't it policy for the counter to be worked over doing a face.? She stated no! Then proceeded to assist other people who walked up. At this time we had been in this store now over 20mins with no help but a lot of attitude. I noticed that on that Sat 03/28/2015 the same booth's had issues with assisting Lancôme and fashion fair. However I called corporate and they got a sup visor over to help us after 40 mins of being there. At point I was disappointed in the service I had been given and made the choice to just get my money back.
spend good money with Macy NOT TO MENTION MY MOTHER Karen White IS CARD HOLDER AND WE SHOP often with you all. I expressed to the supervisor I was unhappy and she didn't offer anything for our inconveniences. I shop at Macy's and Nordstrom mainly for the customer service. If I wanted half service I would shop at the local Rainbow. I expect more that is why I pay more to shop at your store. River oaks in my mind only acted in such a way because we were young African American girls. Whom they assume didn't have much money. Whatever they thoughts were, there actions were unprofessional and very offensive.
I called your store in Troy Mi. Somerset collection and had to call twice to get someone to answer which was FINALLY the operator which trafered me to the Toddlers department to have them check to see if they had a couple of outfits in store from the Mudd Pie Co.,that I may purchase for my granddaughters birthday , the sales associate put me on hold and never did come back to take my call. Mudd Pie Co., is rather pricey for childern clothing and the sales people obviously don't care if they make a sale for your company or not. They have the same things I want on Amazon.com but I was going to come into your store to purchase them . Money lost to Macy's is all I can say. Not real excited to go back and shop at your store ,the sales associates are not the most helpful ... Either in the store on on the phone
Any stars would be too good of service for this group. The service has been atrocious. I have been trying to pay them since December. it has been a disaster to say the least. They keep sending back my cheques- one a valid reason but the other was not. Everytime they add $25 charge. If you are from Canada they are not easy to deal with as the bills come late, you cant pay except by cheque and then if they DECIDE they can't match it down to the penny or really they cant read, they send it back and add another $25. Canadians beware before you get a Macy's account. I REALLY REALLY urge you not too as they do not have a user friendly payment system.
I was charged 3 times for the same purchase at Lenox Mall .When I saw the receipt in the Internet I tried to contact Macys customer service,and I have being trying to call them over 2 hours. When I got an answer, they put me on hold and hanged the phone. Tomorrow I will try the store.
I wanted to purchase a handbag, there was no at the register nearest the display. I went a counter and asked if the clerk could check me out, she said "I don't have any bags large enough try over there" directing me to another counter, at that counter, I was again directed to go to another counter. I then told the clerk that I did not believe that I as the customer should have to wander around the store to find a place to pay for a purchase. That clerk did check my out. I find this level of customer service to be unworthy of Macy's, perhaps at WalMart.
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