Macy's Complaints Continued... (Page 3)

My fiance bought my ring a little over a month ago and yesterday we went to go get the ring resized. The jeweler informed us that some stones were missing and chipped. Missing and chipped on a $1400 ring are you kidding me? So I went back to Macys to complain and they told me its after 30 days so they cannot do anything. I kept asking and begging them just reorder the ring in my size with all the correct stones and they said they would have a manager call me today. They still haven't called. This is the ring of my dreams and the happiest time of my life, I bought it at Macys in confidence that it would be perfect. But they have just been rude and uncooperative. At this point i just want my ring in my size...too much to ask for? I dont think so.

I was / used to be a faithful Macy's shopper, buying all of my clothes, husbands clothes, and stepchildren's clothes there, adding up to the thousands over time. I am also 44 years old and have NEVER been late for any payment my entire adult life, even before credit cards became common.

My current method of payment was set up to receive email bills, for the sake of saving more paper for recycling. I unintentionally missed my email statement and forgot about it. Other things going on - working full time, working towards another degree, and working with a lawyer to try to file custody for my stepson. Considering my loyalty to Macy's, you'd think that I would receive a call, an email, something to remind me or warn me - people do have emergencies in life to deal with. Instead, they file my late charge of a month with the credit card bureaus, which surprise - is revealed as I'm making arrangements to close on a loan for land. I called Macy's customer service and spoke with 3 different people but the credit dept refused to remove this from my credit report, regardless of my circumstances. Despite the fact that the total amount was paid immediately upon notice of overdue, they still haven't bothered to notify the credit bureau of payment in full so now 3 months later I'm still showing up as delinquent in payment. All I want is for this unfair act to simply be rectified by removal of my late fee on the credit report.

I.m a subscriber at mtn celluler i've have had my contract with mtn for a year now. It takes an hour to loc into facebook social networks and the internet in the Rustenburg area. I've already compained twice on uor local newspaper but the service never improved. Mtn is deducting money from my contract but i don't recieve any service. MTN MTN

I'm writing because i bought of style company mid ankle boots cranberry colored on february 2 2013.. its been 2 months today and the inside of the boots fur insole has worn out already. I'm very surprised that this quality of these boots have worn out. I normally bug uggs bc at least they last. I was very upset that these boots are garbage now. I can feel the cardboard in the heel area already. And the boots retailed atatat 55 dollars. I believe that i should be refunded for this product bc the quality is to the pitts. I was so mad that they would charge this price and they dont even last. I hope to hear back from someone.

I am unable to go to Portland to do my Christmas shopping. Asking my daughter to do my shopping, I requested she go to Macy's to pick up a gift for me for one of my grandsons. She found what I had wanted to get for him, she then was looking around for more ideas. We she was finished she proceeded to the register, the person waiting on her told her that the price of the jacket was $20.00 higher than was advertised. She told the gal that the sign above the coat rack said 79.00 not 99.00. She was then told that sale was only good until 1:00. As she saw no sign to indicate this, she was upset. I understand this time of year your company is dealing with new employees and the Christmas rush, but this is no excuse for bad business practices. Many stores would have honored this mistake, one negative thing.takes 20 things done correct to make it right. You have lost a potentially good customer. We went to another store found a better quality jacket for less money, and is what my grandson wanted, your loss. Will never shop at your store, and will tell family and friends about your rude store!

Thanks For Sharing, uhhhh yeah. Please explain to your staff what the Thanks For Sharing thing is, because after it was 'splainded to my wife and I, we had absolutely no idea what this Thanks For Sharing is. Macy's has swandived in many ways. The Thanks For Sharing thing really needs to be explained in detail to your staff exactly what it is. I still don't understand what Thanks For Sharing is was or is supposed to be. All I know is it took a good 20 minutes to buy some stuff on sale, with no one else waiting in line. Macy's might want to send a well experienced headhunter to Southland Mall in Taylor, Michigan and light a fire under some lames. Is anyone in charge of the cleanliness of the store either? Macy's at Southland could be top notch if someone got in there and applied some firm direction. It looks like JC Pennyless in there. The thing is I still will shop there, but we want some class and a level of intelligence applied like Macy's is supposed to be. Thanks, I thought I'd share.

I just found out that I was two months behind on my Macy's credit card. I have been a customer since 2006 and never once been late; mostly because my wife and I pay our credit cards at the same time and we always ask each other "did you make your Macys payment"? My wife and I always pay at least 10-15 days early. Now, all of a sudden Im two months behind...... I can't remember if I got a payment notification in my email or not because I always delete it once I receive it, but I'm 100 percent positive that I paid it because I have programmed myself to pay it on the first of every month even though my payment isn't due until the 15th.

I believe that their website is selectively picking accounts; especially ones that have excellent status because those are the ones that make them the least amount of money. Im a 35 yr old male in great physical health and my IQ is 116; and I'm on top of my responsibilities especially with my wife as my backup. Now, what I must do is call the collection agency later today and hopefully get them to reverse the charges and then call Macys back and have them reverse my interest rate, because they will have now increased my APR because of these fraudulent/mysterious late payments. and I did have the lowest APR.

Someone else wrote that Macy's collection agency was calling them, but upon answering there was nobody on the other end; this too happened to me. Something in my stomach tells me that there is more to this then meets the eye. no pun intended (TRANSFORMERS) If I don't receive any cooperation then I will contact the Federal Trade Commission and file a complaint. I will then pay off my remanning balance and never use their services again. but i will not close the account, because I still have a large line of credit and don't want to lose that in case there is a life or death emergency but for no other reason will I use it.

So, in return they will no longer make interest from me, but I will not lose my large line of credit..... I win and they lose...... game over!!!!!!!

Macy's Location- Fulton Street, Bklyn New York. Date-9/6/11. Time -4-5pm after work.I went in the sleepwear dept while looking for nightgowns i became uncomfortable as if some is watching me.I looked ahead and there a macy's worker looking directly at me.I Kept looking for my nightgown, then i went to ladies dept when i turned around there's the worker again. I felt extremely uncomfortable so i left as i step on the Macy's escalator guess who, there goes the worker again.

This time she looked me in the face. As i started to leave the store i realized that i must filed a complaint. I went to the six floor at Human Resources Dept and was told to fill out a form and i would hear from Macy's . I requested to speak to a manager i was told that the manager is in a meeting.While sitting down crying i could not help thinking about the amount of money i earned each year that i have to pay back taxes that it didn't matter i was looked upon as a thief. I don't go to the other floors to shop anymore, because of the fear that i being selected out. I only go cosmetic to shop.

Until this day i have never heard from Macy's.Your Human Resources Dept doesn't take your customers complaint seriously. Thank you in advance for reading my complaint.

I was trying to buy a jacket from a Macy store in Lloyd Center, Portland Oregon. There was a clearance sign for 80% off the original price with an extra 20% off but when i went to the counter they only took off 50%. The jacket's original price was 46 dollars after the discount it was 21 dollars. So it was definitely not what it said on the sign. I complained to the sale lady about it but she don't care at all.

Several weeks ago I took my oldest granddaughter shopping for clothing. Checking out at the register the cashier asked if I’d like to apply for a credit card and receive a 20% discount on my purchase. After taking all of my information and making the application the cashier then informs me that only a portion my purchase would qualify for the discount. Surely I should have been told this in advance and then allowed to make the decision to apply or not. I was not happy abut this.

Again today I went to Macys to shop for clothing for my younger grandchildren. The cashier again asks if I would like to apply for a credit card and receive a 35% discount on my purchase. I told the cashier that I had just applied last week. She said it didn’t matter, I could apply again this week. I recounted the story about my last visit to Macys when I was promised a discount and did not receive my full discount on my entire purchase. She assured me this would not happen and that I would receive a full 35% discount off my entire purchase.

She rang up my purchase, typed in a my personal information and seemed to be having some type of problem. She cleared the register, reentered the information and again came up short of my 35% discount. She then told me I received a 20% discount on my purchase. I said “But you told me I would get a 35% discount.” She then told me that my card was denied so I could only get 20% off the purchase.

Well, Last time I heard a 35% discount is exactly that. Now if 15% of that discount is dependent upon approval of the credit card, I should be told that up front. I don’t know if this is a deceptive practice by Macys or if the cashier chose this on her own. I feel like I was deceived on both occasion and that I was cheated out of my discount. I am a loyal Macys customer. I believe in honesty and I expect your company to be honest with me. I am reassuring myself that you will find a way to rectify this situation. You are more than welcome to contact me.

To whom it may concern, i ordered two mail ordered dresses and was very disappointed with one because i needed my dress to wear right away and unfortunately i got it with the security pin on it, which i couldnt wear anymore to my event, my two dresses was very costly and i think something should be done for you guys mistake and for me not getting to wear the dress i really wanted to. now i have to make another trip to the store to have it taken off. this was a BIG COMPLAIN for me and i am very upset over the entire situation, i love shopping at macys and thats the reason why i went to order the dresses there. please see what you guys can do about this situation and that it doesnt happen again.

I purchased a jacket from a Macy’s Department Store located at the Walden Galleria in Buffalo, NY. The employee did not remove the electronic plastic security tag from the jacket. Unfortunately, upon leaving the store, the alarm did not go off alerting me of this error. This was my first shopping experience at Macy’s as I am a resident of Toronto, Ontario Canada.

When I was departing later that evening, as I was organizing my purchases at the border, I noticed that the security tag was still present on the jacket. I drove to the nearest Macy’s location only to find it closed for the night. We do not have Macy’s Department Stores in Toronto so I would not be able to have the security tag removed elsewhere. At this point, I was left with no choice but to stay the night in Buffalo so that I could take care of this error the next business day.

As a result of this error on Macy’s part, I was forced to incur additional expenses by having to pay for accommodations, and also lost a days work due to the extended stay. As my first Macy’s shopping experience, I am very disappointed in the turn of events and the major inconvenience this situation has cost me. Your prompt reply regarding this matter would be greatly appreciated on my part.

I sent in all of the information, and made copies, and got this other rebate facility who Macy’s pawns their rebates to, said my info invalid, and canceled my rebate. Then, I called, and some guy said, oh this was an error, we will send your rebate. I purchased in Aug, with $50 rebate, still don’t have it. I agree, this sounds like a scam. They don’t grant any rebates, unless you call or complain, I am still waiting! I will never buy another product from Macy’s with a rebate attached to it. This is fraudulent in my book!

On October 15, 2011 I purchased $79 in clothing at a Macy’s store. I was asked if I’d like to get cash back by opening a Macys charge card (American Express) using it for my purchases. I agreed, and signed up for the card. Eight days later, before the ending of the billing cycle, I used my checking account to electronically pay my Macys bill in full. I thought that all was well. I made no further purchases with the card.

On January 16, 2012, out of curiosity, I went online to check my Macys account. It showed a balance due in an amount of over $300. I thought that, perhaps, someone had fraudulently used my card. I called Macys customer service. I was told that my card actually has two account numbers; one for purchases made at a Macys, and the other for purchases made outside of Macys.

I was told that, while my purchase was at a Macys, my payment was applied to the account for non-Macys purchases. Therefore, that account had been accruing late penalties and interest charges. The representative advised that he would remove the late penalties and charges (and advised that I then had a credit balance of $11). Again, I thought that all was well. Several days later, I received, in the mail, a letter from a collections agency, demanding that I pay a Macys bill of $300+. I called the collection agency, and explained what the Macys representative had told me. The representative advised that they would note their files. I asked if a negative report had been sent to the credit reporting agencies.

She said that it had. I had to demand that they reverse the negative report, and, after speaking to a supervisor, the representative said that the report would be reversed, and that it would take up to 30 days for the credit reporting agencies’ records to reflect that. Several days later, I received in the mail a letter confirming that Macys had sent a request to the “national credit reporting agencies” to remove the negative report. Again, I thought that all was well.

Last week, I received in the mail an offer to apply for a Mastercard account. As I plan to travel to Italy, and my only credit card, an American Express card, would not be accepted by most (European) vendors, I was glad to be able to have a credit card that, if I should need it, would be accepted. So I applied. I was rejected, and was told “the reason for the rejection will be mailed to you.”

So, two days ago, I checked my credit report. It shows “negative information,” from, you guessed it, MACYS. (I have never been late or missed any payments in my 60 years; I felt very shocked and distressed.) Today, I called Macys customer service. They said their records do not show the letter they sent to me in January (advising that the negative report would be removed). At first, I was given the same ol’ line: “we will send a letter to the national credit agencies within the next 7-10 days, and then it will take up to 30 days for them to remove the negative report. I asked to speak to a supervisor who said the same thing.

I got quite upset with her and demanded that someone personally take care of it NOW, that I have no confidence that “a letter” would be send, that they have damaged my excellent credit history, and that they owe it to me to closely and personally take care correcting all of their mistakes. The supervisor assured me that, this time, it will be taken care of. NOT going to think that all is well until I again check my credit report, in 30 days, and see that, finally, all is well. Keeping my fingers, toes, and eyes crossed.

If all is not well, I am going to have my attorney contact them. I will also contact Michael Finney, a consumer reporter for ABC News, Channel 7, in the San Francisco Bay Area, and have him investigate.

Last week I received a call from Macys credit card services. The message light was lit on the answering machine but no message. I called the number back from caller id and when I heard someone answer Macys, I realized I forgot to pay $25.00. I called the 800 number and spoke to Kevin in India. He insisted that I give him my bank info so that a payment could be posted that day. I told him I would send it via online banking, but he couldn’t guarantee the late fee would be waived.

The whole transaction took over 15min. because of the language difference and his constant script reading. I then received 3 other calls that day and when I advised them that a payment had been given, I was advised it was pending. What did they want me to do. All this for $25.00 and I have never been late with a payment since 2004.

As soon as the remaining balance is paid, I’m closing the account. The coupons aren’t worth it. I should have just paid through online banking and taken my chanes on getting the late fee removed. Now when I call I contact the store and ask for a call center in the US!!

I was in another state and did not recieve my bill on time because it arrived at my house in Virginia. I was in Oregon. My fiance forwarded the bill to me so that I could pay it. I kept getting non-stop phone calls from Macy’s. Eight a day at least and I was only three days late. The constant phone calls is harrassment by the way! Then, when I called to find out what my January bill amount to be paid was, they kept giving me the run around for an hour, telling me that they were charging me for January and February (It’s not February yet!) and that I needed to pay both in January.

An hour on the phone with people from India that I can’t even understand because it is impossible to hear them! A Macy’s consultant trying to help me but also having a hard time understanding them and a run-around on the phone for an hour all for them to FINALLY tell us what we were asking. How much do I owe for January? Why is Macy’s hiring third parties? They are useless! It was a complete waste of my time! This is not the first time I have had trouble with the third party useless idiots from India! Please hire competent people.

I bought the set of mattress from Macy’s furniture over the phone on Dec. 28, 2011. A week later, I got a call to remind me that my mattress was ready for pick-up at Union City. At the warehouse, they gave me the wrong set of mattress. I ordered size full of Simmons, but they gave the a set of Sealy mattress with size queen and the base is size full. I called customer service the same day after I got home. After talking to a couple of customer services, they said they will make the delivery for the correct mattress and pick up the wrong one from my house. The correct mattress charge was $447, but they charged me for $535.30. I called them concerning the $535.30 in my credit card statement.

They told me that they are going to return the extra charge for me. A week later, we waited and waited for the delivery, but there was no delivery show up. I called them, and there is nobody who knows where my mattress is. They transferred me to every where. I talked on the phone from 8:00 am to 5:00 pm. It took me a whole day to talk on the phone with them. I finally made my decision that I canceled my ordered. A week later, I saw one more charge of $447 from Macy’s in my credit card statement. I tried to called customer service to report the issue, but there was nobody willing to solve my problem. They kept saying waiting, waiting. I don’t know how long I am going to wait. They charge me close to $1000 and I have no mattress, and nobody can solve my problem.

i used to live in LA and i moved to Colorado 9 months ago and now i had received a statement with a balance of over 100 dollars whit a purchase that someone did en LA Glendale(7/11) with my macy’s card while i was living in Colorado all the time with my macy’s card with me, i made my complain about this situation and they send me a new macy’s card and they supposed to start an investigation and i got told that my balance was in 0 again like it suppose to be, that was 4 months ago (7/11) and today i got a call from a collection company that i need to pay this balance (over 100).

when a called macy’s back they told me that the best thing to do is to pay for something that i never bought.

I went to macys to purchase some items using my new credit card, mind you when i received it i asked what was the limit several employees told me the was none. As i proceeded to pay for the items my card was declined. Not only was i embarresed i couldn’t get the items for my child who’s going away to college. When i called customer service and there cooperate office they were very un perfessional. There response was pay the bill and you can use the card. So i took my business else were and will be canceling my card. Macys need to train there employees better.

Macy’s (or caller id MCCS with a 727 area code) has been calling and harassing me for over two weeks by phone. I didn’t even know it was Macy’s at first since whenever I picked up the phone there was dead silence or Muzak. I tried calling back the number as well and it just rang and rang or I got muzak again. I finally got through to a live human being around 7:30 pm eastern time on a Sunday night. It turns out it was Macy’s calling to tell me that I had accidentally underpaid my last bill in the amount of $33.00! The representative, a Mr. John Dale (yeah, right, that’s really his name) had a very heavy accent and was very difficult to understand.

In addition, he couldn’t hear me as the connection was poor so I ended up shouting and hurting my throat. Anyway, he wanted me to pay the missing $33.00 immediately by phone but he wanted to charge me $14.00 to do it. I refused and he seemed like he was going to relent after putting me on hold for awhile but then I decided I didn’t want to pay Macy’s that way as they had treated me (via their Indian call center in New Delhi) so poorly. I agreed to pay it via online banking that night and did so. However, this morning at 8:35 a.m. the calls started again. And again, there was no one on the line.

I even tried calling a local number in Maryland with a 301 area code but that call got transferred to the Indian call center. I did find a number in NYC for Macy’s corporate offices but the mailbox was full and wouldn’t take any more messages. I am fed up with Macy’s and their poor customer service and intend to boycott them and not use my Macy’s card ever again. I wish others experiencing this dissatisfaction with the Indian call center would do the same. Perhaps then we can get Macy’s to change its tune.

I am stationed overseas with US Department of State. On 7 July 2011 while on vacation at the town of Clearwater, Fl my wife and my USAA bank debit cards and Ripley Master Card were stolen; immediately the cards were used to make fraudulent charges at the Macy’s East store #832 located in Tampa, FL. One of the charges were for $417.30 on my USAA bank debit card; however, I am still trying to get the statement for the other charges made at the same Macys department store with my other credit card since it is from an overseas bank. I blame Macys for not enforcing their sales associates to very the customer’s identification when making a purchase with a credit or debit card.

I hope that Macys take the necessary corrective actions to protect their customers.

I live in Ottawa, Canada. While on a shopping trip to NYC I opened a Macy’s account on June 5th, 2011. I cannot pay the outstanding balance of $114.35 on my account by mail because Canada is presently experiencing a postal strike. I cannot go on line because the only information I was given were the last four digits of my account being 5950. I spoke to someone at 1-888-431-6229 to get information on my account. Canadians do not freely give out their social insurance numbers and are even advised by the federal government not to do so because of credit card fraud. I am therefore unable to get anywhere. I would like to be able to pay by MasterCard over the phone if possible.

I went to Macys after a long day of work, in what I thought would be a fast transaction not a 3 HOUR LONG NIGHTMARE OF CONFUSION, MISLEADING INFORMATION AND NO HELP. The first problem was my thanks for sharing card I was told had no balance. I NEVER EVER USED MY CARD SINCE I RECEIVED IT IN FEBRUARY OR MARCH. I was told the card expired. I said I never heard of a gift card expiring especially one month old or two months the oldest. I had to call the number on the back of the card and try to convince Macy’s manager Natalia N to help me.

I waited 2HOURS. NOONE COULD replace the funds to more card or give me a Macys gift card for the amount of 115.65 so I did not have to wait any longer. After almost 3 hours I was told my card was used at the Beverly Center in LA on April 6, 2011. First my card expired now it was used on another coast. I never even scratch the back of the card which has the 3 number pin. I did not understand why the money could not be place back on my card. Why is it fair I am missing out on Friends and Family because a card no longer has any funds on it which was not my fault.

During the first 2 hours of my MOST HORRIBLE RETAIL, SHOPPING EXPERIENCE OF MY LIFE another issue arose. Even after the thanks for sharing problem I still proceeded to finish the transaction. Prior to the thanks for sharing the sales associate who was nice and at no fault of his scanned my American Express gift card in the amount of $100. I signed for it and the thanks for sharing transaction became a problem. The sales associate went to ask a manager who told him to void this transaction. He voided the transaction however my American Express gift card was used and in the system as a pending transaction. Not only did I have to call Macys customer service for the thanks for giving problem I now had to call American Express for try to get my funds back.

THIS WAS THE 1ST TWO HOURS. THE MANAGER GAVE ME $100 MACYS CASH IN REPLACE OF THE AMERICAN EXPRESS GIFT CARD WHICH CLEARLY IS NOT THE SAME. She did not want to give me a$100 Macys gift card only Macys money. I don’t understand how Macy’s money works. I DO KNOW I WAS SHORT CHANGED. INSTEAD OF RECEIVING 25% OFF $995, I RECEIVED 25% OF 845 which after my other gift card is applied I pay more than if I originally had my AMERICAN EXPRESS GIFT. I FELT SO ANGRY, ANNOYED, FRUSTRATED, BETRAYED AND HURT.

I FELT MISLEAD, MISS GUIDED AND LIED TO. I DID NOT WIN ANYTHING I EARNED MY THANKS FOR SHARING AND MY AMERICAN EXPRESS GIFT Card was a birthday gift. The only placed I wanted to spend my gift card was Macys. THOSE 3 HOURS MADE ME CRY AND BEGIN TO SEE MACYS DIFFERENTLY. MACYS WAS MY FIRST CREDI T CARD. How is it ok that a customer goes back and forth with American express gift cards and Macy’s gift cards for 3 hours? I FELT SO STUPID AND NOT CARED FOR AS A VALUED CUSTOMER.

I DID NOT FEEL VALUED. I DO BELIEVE THE PROBLEM WAS POSSIBLE OF BEING FIXED. I DID NOT MATTER, MY TIME DID NOT MATTER. The manager said it was not a Herald Square problem. Excuse me all I know is herald square. The biggest store in the world since I was a child how could it not be a herald square problem? I brought the watch still but want to return to it. I don’t feel it’s fair for me to wait and explain the problems 300 times. I DON’T EVEN WANT THE WATCH ANYMORE. THE JOY AND EXCITEMENT I FELT IS GONE. MACYS HERALD SQUARE HAS TAKEN THAT PURCHASING EXCITEMENT FROM ME.

I purchased an inexpensive watch from Macy’s for my daughter. She needed a link removed, so we went to Macy’s, Rockaway, NJ on April 22, 2011 at approx. 7:45PM. Two saleswomen were at the entire jewelery counter. The saleswoman named Joan was showing a couple expensive watches and said she could not help us. After another customer approached with a repair issue, she called for additional support. I walked around the counter; the other saleswoman was standing there with nothing to do. She said additional help was called in.

I walked back to the watch counter; another saleswoman was speaking with the other waiting customer. She could not help either of us, so we were told to wait. WHAT KIND OF CUSTOMER SERVICE IS THIS!!! We left with no support and frustrated with the lack of customer service. Please instruct your salespeople to handle more than one customer and to call for support who can help!

In the meantime, I still need a link removed. And I’m unhappy with Macy’s. I’ll be sure to share this story with friends and family.

A response will be greatley appreciated.

In March 2011, apparently Macy’s did away with their credit “guidelines” (their term for limits) and instituted a flexible plan wherein you request an amount either before shopping or at your time of purchase, a computer somewhere is consulted, and you are either approved for the purchase or not. Macys will not tell you when you ask what the top amount is. Also, I cannot determine what this amount is based on. I asked if a credit report is requested and the Macy’s rep said no. I asked and was told payment history, etc. was used but when pressed couldn’t verify how this worked, because I couldn’t find out what determined mine.

There was no communication from the company on this. I asked if my Macy’s account was closed, because every amount (from $50 down) was denied and was told no, that wasn’t the case. If this happens to you please contact the company.

I recently got a Macys credit card. When I went online to pay the bill there was no way to pay it with my bank card. There are several options offered by Macys to pay the card, but none of them are really convienent for (or anybody in their right mind). How can a company in this day and age offer a credit card and then not have full options online for bill pay? Thanks for nothing Macys! This Credit card will be closed on my next day off, after I go to the store to pay the bill. It is easier and cheaper to use my bank card.