Blog 
Write for Us Macy's Complaints Continued... (Page 5)
254+ reviews added so far. Upset? Call Macy's corporate: 513-579-7000No Reviews
On March 12,2015, I had a delivery scheduled for 930-1130 to have a mattress and box spring delivered and the removal of the old one. I had received a call confirming the date and time window. I had to arrange someone to be here since I was not going to be since I had made plans prior to placing my order. No less than 24 hours before the delivery was to take place, I received yet another call confirming date and time, only this time the time was changed(without my knowledge) to 330-530 in the afternoon.
I called the customer service number and explain the situation and at that time the representative said that maybe I should make other arrangements since there was nothing she could do. My husband left work 2 hours early on the delivery day which was a real inconvenience. I returned home on that day around 430 and asked him if he checked the website to see when it was going to be here and the time window had been changed yet again. I became upset and called into the customer service line and they had disconnected me three times without an answer. The issue had not been resolved. I went to the macys furniture where I then proceeded to cancel my order and I went elsewhere to get what I needed.
Your company lost a sale because of rudeness and disregard of informing customers when times have to be changed and I also know that our order wasn't the only one cancelled that day for the same thing because your manager at the store had told us. We are looking to purchase around 4000.00 dollars worth of furniture but I believe we are looking elsewhere when previously we were coming to your store. I would never recommend your furniture to store to any of my family or friends because of the way I was treated. If people can't deal with the public maybe they should look elsewhere. Your company allowing this to continue makes you look incompetent. I hope the issue gets fixed.
Purchased a complete Queen size mattress set on 3/31/14.I called Macy's to complain that the box springs were broken. They sent someone out and told me the bed was defective. I spoke to someone at the warranty company, they told me they would replace it with one that was comparable to the one I had. The I get a letter stating that they do not have that they can replace my old one with. So now they want to give me credit foe my damaged mattress before I can get a new one, or purchase a new one and when the pick up the damaged one, they will the give me credit back to my Visa card. This is not good customer service. If they come get the bad mattress before I get another one, I will have to sleep on the floor. I am willing to purchase another one at a slightly higher price, and just pay the difference, but they won't even do that. They can come get the bed, I will shop someplace else. This is very, very , very bad customer service. I will never buy another thing from Macy's. I would like for someone who knows what they are talking about to call me.
After placing an order on macy.com (70$ worth of merch.) I received an email notification my order was in process. Then two hours later I received another notice telling me my order could not be processed and was cancelled and I needed to contact their consumer protection department. I called the number, thinking there was something wrong with my card. I separately checked my card status in preparation for the call and everything was fine. The call started with the operator on mute, once she figured this out, she couldn't get into her system. I had to give her my order number two times.
She told me there was an issue with my card and the address I gave on my order - she couldn't tell me what the issue was but that I needed to call my bank and check my personal information and then call them back. So I asked, "Do you want me to have my bank call you?" and she said no, I just needed to call the bank and check my information and then give Macy a call back. Well I already knew my information was current - which I told her - and she said I needed to just check and then call Macys again and verify then my order will ship. I told her, this would be a lot of trouble when I already know my information is accurate. In the end, I told the operator this isn't worth my time and cancelled my order.
There has been a billing mistake on my account, they keep adding for charges 40 calls to them, get people in other countries, cannot understand them calls every 3 hours from their credit department . I am going to close my account. Something is very wrong with their way of doing business
on jan. 15,2013 my sister and i were in macyâs department store located in the city of adventura 19535 biscayne blvd, store tn nbr 305-682-3300. we were visiting the store because i was looking for a white purse. however, i found none to my liking. we were browsing like most customers do, just enjoying a girls day out together. i rarely shop at adventura mall.
but, we had went to the movie theatre located in the mall so we visited several stores in the mall. while in macyâs we visited the bedding section, the purse department, the perfume counters, and the shoe department. while in the perfume department a caucasian gentleman in a blue suit walked by and greeted my sister and i by saying hello ladies and we greeted him back. i thought to myself how friendly he is since no other worker in the store had paid much attention to us.
while in the shoe department i was waiting for the nice salesman to bring a pair of shoes in my size when a black female officer with a bullet proof vest came and stood next to where i was sitting talking on her radio. my sister said she was looking at my bags sitting next to me. i had been to bath and body works and i had a tote bag with the few items i had purchased. after talking on her radio for a few moments she left. i purchased my shoes and my sister and i left the store, the mall closes at 9:30 pm.
my store receipt for my purchase was 10127390 0136 9:26 pm 1/15/2013. as my sister and i left the store we began to discuss what had just occurred inside macyâs department store. we came to the conculsion we had just experienced racial profiling at macyâs department store in adventura. however, what was so perflexing is the question why? why were we selected to be store criminals? what had we done wrong during our store visit to have a worker call the outside police to come stand and check us out? was it the nice gentleman in the blue suit who greeted us with how are you doing ladies?
did we look like thieves to him? are customers with open bags being targeted at macyâs department store? is this part of some homeland security measure? was it because of the way i was dressed? or was it because i was a black african american with an open bag? whatever the reason it was a shameful act that was committed during my visit at macyâs department store in adventura mall in adventura fl. it is shameful that a 58 year old black female african american can not shop at a store like macyâs without being racially profiled. i would rate my store visit as a -100.
i was enjoying my store visit until this incident occurred. all the sales people i encountered were very kind and attentive. i am not sure if i will shop at this store location any more. i know i will not recommend macyâs in advenura mall for others to shop at . this incident saddened me to the point of tears because it made me stop and think how trayvon martin must have felt when he was being followed when coming home from a convience store. where does the racisim in our society stop?
I am unable to go to Portland to do my Christmas shopping. Asking my daughter to do my shopping, I requested she go to Macy's to pick up a gift for me for one of my grandsons. She found what I had wanted to get for him, she then was looking around for more ideas. We she was finished she proceeded to the register, the person waiting on her told her that the price of the jacket was $20.00 higher than was advertised. She told the gal that the sign above the coat rack said 79.00 not 99.00. She was then told that sale was only good until 1:00. As she saw no sign to indicate this, she was upset. I understand this time of year your company is dealing with new employees and the Christmas rush, but this is no excuse for bad business practices. Many stores would have honored this mistake, one negative thing.takes 20 things done correct to make it right. You have lost a potentially good customer. We went to another store found a better quality jacket for less money, and is what my grandson wanted, your loss. Will never shop at your store, and will tell family and friends about your rude store!
Being a Caucasian male (27) I've been a long time shopper at Macy's. Today I went to make a return and when I proceeded to the check-out counter, the sales associate, an older black woman (I would use the term "African American" however I don't know if she is from Africa or of African Decent) anyways, she was laughing and striking up a conversation with the Hispanic male in front of me. As soon as she cheerfully thanked the male and said, "Goodbye", I was next. Her smile immediately dropped. She didn't greet me, I politely said, "Hi, I have a return" and she didn't make eye contact or look at me. She rudely grabbed my receipt and asked me, "Why are you returning this?" I replied, "I have something similar and didn't realize it." she proceeded with the return and printed out my receipt. I then had the empty plastic bag that I carried the item in and politely asked her if I could hand it to her to be thrown out. She sucked her teeth and gave me a dirty look. Clearly it wasn't because she was having a bad day, because before she had cheerfully carried on a conversation with the customer before me. Was it because she had something against Caucasians? Who knows, I don't want to pull out a race card, as much as "non Caucasians" do when it comes to similar situations. Anyways, I will never spend a penny in that store or any Macy's for that matter. I will tell my family and friends not to shop there anymore. As a long time Macy's customer, I or anyone else should not be treated with such disrespect. - Dissatisfied customer
Thanks For Sharing, uhhhh yeah. Please explain to your staff what the Thanks For Sharing thing is, because after it was 'splainded to my wife and I, we had absolutely no idea what this Thanks For Sharing is. Macy's has swandived in many ways. The Thanks For Sharing thing really needs to be explained in detail to your staff exactly what it is. I still don't understand what Thanks For Sharing is was or is supposed to be. All I know is it took a good 20 minutes to buy some stuff on sale, with no one else waiting in line. Macy's might want to send a well experienced headhunter to Southland Mall in Taylor, Michigan and light a fire under some lames. Is anyone in charge of the cleanliness of the store either? Macy's at Southland could be top notch if someone got in there and applied some firm direction. It looks like JC Pennyless in there. The thing is I still will shop there, but we want some class and a level of intelligence applied like Macy's is supposed to be. Thanks, I thought I'd share.
just left your ocala fl. store and had a major problem at the jewelry counter as the item was priced at $399 but it rang up at $599 at the register. why would this be if the item on display was clearly marked at $399? the associate amerlia rang the mgr. julie, and she said show him the sale catalog! which was get him on his way i am not dealing with it. if an item is priced in your case at $399 that should be the price! i believe the store mgr is named bobby, i would appreciate a resolution from your ocala store. we have shopped at macys for years and this is not acceptable. thank you in advance.
I just found out that I was two months behind on my Macy's credit card. I have been a customer since 2006 and never once been late; mostly because my wife and I pay our credit cards at the same time and we always ask each other "did you make your Macys payment"? My wife and I always pay at least 10-15 days early. Now, all of a sudden Im two months behind...... I can't remember if I got a payment notification in my email or not because I always delete it once I receive it, but I'm 100 percent positive that I paid it because I have programmed myself to pay it on the first of every month even though my payment isn't due until the 15th.
I believe that their website is selectively picking accounts; especially ones that have excellent status because those are the ones that make them the least amount of money. Im a 35 yr old male in great physical health and my IQ is 116; and I'm on top of my responsibilities especially with my wife as my backup. Now, what I must do is call the collection agency later today and hopefully get them to reverse the charges and then call Macys back and have them reverse my interest rate, because they will have now increased my APR because of these fraudulent/mysterious late payments. and I did have the lowest APR.
Someone else wrote that Macy's collection agency was calling them, but upon answering there was nobody on the other end; this too happened to me. Something in my stomach tells me that there is more to this then meets the eye. no pun intended (TRANSFORMERS) If I don't receive any cooperation then I will contact the Federal Trade Commission and file a complaint. I will then pay off my remanning balance and never use their services again. but i will not close the account, because I still have a large line of credit and don't want to lose that in case there is a life or death emergency but for no other reason will I use it.
So, in return they will no longer make interest from me, but I will not lose my large line of credit..... I win and they lose...... game over!!!!!!!
Our mattress we purchased from Macys started sinking so we called for an inspection. Macy's Inspector came out to 33080 Brockway St. Union City, CA 94587. Macy's told us they would give us $425.45 toward a new mattress. We purchased a new mattress with credit card in May and the total amount for delivery and taxes totaled to $834.20. $70.00 delivery fee was waived as Macy's had to pick up our old mattress when they delivered the new one. That never happened either. We received a statement from Macys showing 0 balance. I mailed a copy of this 0 balance bill & letter to Macy"s asking them to explain, not a word about it but another bill was sent to me totaling $1119.74. I called Macy's CS several times and each time I was transferred from one department to another. I want to take care of this as soon as possible however I don't want to spend all day on the phone with all these people from different departments who have no answers.I need to know if the $834.20 was paid or not. I am 69 years old and I am an excellent customer of Macy's. Please check. I also have an excellent credit report so I don't appreciate Macy's creditors calling me and getting smart with me on the phone about not paying my bill. Each time I called Macy's CS I am questioned about the different name on my account. (Annie Spewell I believe) I am tired of talking about this name every time I call. Their tone sounds like they are accusing me of something. My account is so confusing and no one can give me an answer.
My request is that someone Please review my account and get back to me in a letter explaining in full and put an end to this mess. One CS accused me of receiving the check of $425.45. When I told her I had not & would not discuss it anymore, to put a trace on the check to see if I had received it, she said she would put a trace on it and get back to me. She has had more than enough time to get back to me. I have not heard anything. Hopefully Macy's CS has all the notes of discussions we have had. I am still waiting for the $425.46 check. I know I owe for the other items on my bill but I don't feel I owe a late charge. This is a small problem that turned too big and taking up too much time.
Thanking you in advance for taking the time to read my concern and taking action.
Ida Goodspeed
Account # 45-068-439-403-1
Ph: 510.487.2166
Macy's Location- Fulton Street, Bklyn New York. Date-9/6/11. Time -4-5pm after work.I went in the sleepwear dept while looking for nightgowns i became uncomfortable as if some is watching me.I looked ahead and there a macy's worker looking directly at me.I Kept looking for my nightgown, then i went to ladies dept when i turned around there's the worker again. I felt extremely uncomfortable so i left as i step on the Macy's escalator guess who, there goes the worker again.
This time she looked me in the face. As i started to leave the store i realized that i must filed a complaint. I went to the six floor at Human Resources Dept and was told to fill out a form and i would hear from Macy's . I requested to speak to a manager i was told that the manager is in a meeting.While sitting down crying i could not help thinking about the amount of money i earned each year that i have to pay back taxes that it didn't matter i was looked upon as a thief. I don't go to the other floors to shop anymore, because of the fear that i being selected out. I only go cosmetic to shop.
Until this day i have never heard from Macy's.Your Human Resources Dept doesn't take your customers complaint seriously. Thank you in advance for reading my complaint.
My bill shows a late fee that i am disputing. i tried to phone someone in Macy's site to see if I needed to make a payment on a charge i was disputing. First I got a number that I only found out was closed after I had spent 5 minutes trying to go through the system. Then I tried another number and got a girl from the Philippines who was very nice but didn't know anything about anything. Then I tried online but the system was too difficult to navigate. I never want to have anything to do with Macy's again. i still don't have an answer to my question. I feel hopeless about getting it straightened out.
I purchased something from Macy's store and since they did not have my size, they ordered it for me. The sales rep. said I should call Monday and request an expedite service since I'm leaving the country.
When I did on Monday, the customer rep. did not want to listen to any of the reasons why I need it expedited and just said, there's nothing I can do, it's transferred to the vendor. She did not apologize, or try to be understanding. Obviously it was not her business.
So I spoke to her supervisor. Who was even worse. She judged me for not having a friend who can pick up my mail, obviously I'm a foreign student, new here, I don't have a close friend to pick my mail.
When I said I can not believe I'm being judged by Macy's because I don't have a friend, she said "oh lady, you're making a big mouth out of nothing" or something like that. She actually yelled at me, when she should be apologizing and solving the problem.
I can't believe Macy's has an upper level manager with such low level of customer service knowledge. She was yelling and screaming at me like she was from a tiny little deli.
I chose Macys as my first stop on my black friday outing. With coupons in hand I started my shopping. My first purchase was 2 pairs of boys pajamas. They were buy 1 get 1 free. At the register I was told none of the 2 newspaper coupons would work nor were the card coupons sent to me by mail. Not happy but purchased them anyway. My next purchase was a pair of ladies boots, needless to say the same thing happened at the register, no coupon worked. This time I asked why and was told of all the exclusions, wow..
My next and last stop was the ladies department were I had several sale items from pants to tops. Off to the register and of course 5 out of 6 items were excluded. I expressed my unhappiness to the sales lady and she responded, yes 80% of the merchandise is excluded and most of her customers so far were irritated as well. This was my short visit to Macys where my sister, daughter and I chose to leave and shop sales elsewhere and use coupons that would work.
Aside from my irritation with your store, I was really mad that I could have started at another store and not wasted my time at Macys. Macy will not be number one next year they may not even be in the top 10.
Today I went to the Wesfield Sunrise Mall located in Massapequa Park, Long Island New York. I went to look for a specific jacket that the clothing brand "Guess" manufactures that I had purchased from the same Macy's a while ago, upon learning that the company had made the jacket for several years after. After looking in the Petites section where all of the Guess clothing can be found and failing to find that particular jacket, I decided to shop around the store anyway.
I found some really good deals on clothes, had a dress and 2 pairs of jeans I had tried on on the fitting room that I was most definitely buying. After that part of the store I then proceeded to the outerwear and coat section where I found some North Face jackets. My mother, sister and myself happen to adore these jackets and I found one in a beautiful color and it turned out to be on sale! I was so excited. I tried it on and thought it looked perfect. Then I decided to call my Mother to inform her of the great find. I told her about it, and old her how much it was, looked at a color she wanted, then as I was looking through more jackets, while still on the phone, I hear a woman scream out.
I look to the right of me (which means they absolutely indefinitely were aware that I was speaking on the phone) and about 5 feet away from me stand these two older woman(at least 60 years of age probably 70s) staring at me with disgusted faces. I wish that I could send you exactly how they said this to me because when I say it was nasty it was just the nastiest I've been spoken to in my life. They made me feel so uncomfortable, they looked at me as if I had no right to be in the store, that I was a piece of garbage.
I then replied "no??" and my mother was asking what was going on. I then said "now I'm not buying from this store" and proceeded to another employee. The funniest part is, right after they made their nasty remark at me, a couple had asked them for help, but they were ignored. It wasn't until I was walking over with the manager that the couple had to ask, since the two women didn't care to help anyone, or even besides me (I'm guessing this is because of my appearance.. I have red hair..and I am also half Filipino and half German-Irish, 22 years of age..these women were obviously thinking i didn't have money or something) if they needed any help.
Why else was I yelled at like this? Embarrassed and hurt like this? I literally cried because it was so hurtful and sterotypical. These employees should be fired. There is no reason I should have been spoken to like this. Their names which I had gone back into the store to get were, Rosanne and Beth. They can be thanked for losing at least 300$ in sales today.
I received a $100 giftcard for Christmas. I was looking forward to using it. I spent a lot of time finding my items. I attempted several times to checkout and it wouldn't accept the card. I tried several more times on my PC and also on my iphone. I chatted w/a customer service rep that was no help. I closed out and retried. Same result. Again, I tried to do the chat assistance. Same result. I continued to try and finally was able to get a rep to help me. My total online was $98.xx. I received free shipping. The online Rep informed me that was an online special offer only. Excuse me??? All in all, it took almost 2 hours to place a $98 order. I will NEVER shop at Macy's again. There are too many competitors to shop at. Macy's you have lost my business and I will make sure to mention this crummy experience to everyone I know!
I made a purchase on 9/3 at your Macy's Miami FL Dadeland store in Miami for 96.30. I called your customer service (305-835-5740) to inquire why in the statement I received shows a balance of $138.03 since when I made the purchase I did not have a pending balance on my account. The lady I was explaining my concerns to, kept interupting me and did not let me explain what was that I was calling for. When I asked for a supervisor or manager she immediately put me on hold.
After waiting for approximately 1/2 hour someone dropped the phone. I believe I have a right to ask when I am being charge more than Im supposed to pay. Please let me know what is the main function of having a Macy's customer service. I thought that it was where a customer can call to ask questions regarding his or her account but Im finding out that instead is the personnel is rude and unhelpful. I would like to know where to call to have my concerns dealt with.
On November 11, I went to Macy's in Citrus Park to buy a ring. I was helped by Beth Reinig, an excellent agent. I needed to increase credit limit. Because only my home phone number was on file and I had a freeze on my account, it took over forty five minutes to take care of the problem. Monday, November 12, I was called at home, both my land line and my cell phone were checked and I was given an apology and told that my increase as approved. I went back today to finalize the sale only to have to stand there again over forty five minutes because the credit department claimed to have no record of the approval. It was straightened out and I was approved. One of the reasons I went through with the purchase was because of the patience and kindness of Beth Reinig. I have been shopping at Macy's for years and never had a problem.My credit is very good.
Some time ago I bought a pair of alfani shoes from Macy's , I only have wear them for a few times, they are in almost new condition. Today I took them a to very important party and after a couple of hours at the party, one of my shoes completly separated the upper part from the sole and I had to go out of the party in a hurry and my wife had to go to a store nearby and bought me a new pair of shoes. That is a very weird thing for the brand Alfani and Macy's store.
My fiance bought my ring a little over a month ago and yesterday we went to go get the ring resized. The jeweler informed us that some stones were missing and chipped. Missing and chipped on a $1400 ring are you kidding me? So I went back to Macys to complain and they told me its after 30 days so they cannot do anything. I kept asking and begging them just reorder the ring in my size with all the correct stones and they said they would have a manager call me today. They still haven't called. This is the ring of my dreams and the happiest time of my life, I bought it at Macys in confidence that it would be perfect. But they have just been rude and uncooperative. At this point i just want my ring in my size...too much to ask for? I dont think so.
I went into your Macy's at Grossmont Center on Friday 01/18/2013 looking for some evening shoes. The sales associate Maryanne showed me two different ones that could possibly match my dress. I ended up purchasing one of the selection that had a goldfish to t,however whe. I got home the shoes did not match and I had to exchange them for the other pair. This is where I encountered your associate Joe.
I explained that I needed to make an exchange and knew the exact shoe I needed, when He brought the shoe out the tag that was on the top was removed. I asked about the tag because it had the price of $ 39.00 due to it being the only size left. The day before I had questioned Maryanne about the tag, someone had returned the shoe and I wondered if there was anything wrong with it ( the tag was a reprinted one on the shoe).
She assured me it was not. Joe immediately became defensive, telling me he had removed the tag, and that was not the price of the shoe ( though I knew what it was, and what I had seen). When I asked why did he remove the tag, he questioned did I want the shoes or not. I told him I knew what the tag said because I was there yesterday, as I had tried on both shoes before choosing the ones I had returned and he said that was a lie because the shoes were too neat in the box.
I just purchased the shoes appalled at the way he spoke to me, however kI know what the note attached to the box stated as well as Maryanne who helped me on the 18th. I've never been treated that way. I haven't wore the shoes and now that I've thought about it I just want to return the item to Macy's. I would rather shop where customer's are treated with more respect . You can guarantee I'll be telling this ordeal to everyone I know.
I was / used to be a faithful Macy's shopper, buying all of my clothes, husbands clothes, and stepchildren's clothes there, adding up to the thousands over time. I am also 44 years old and have NEVER been late for any payment my entire adult life, even before credit cards became common.
My current method of payment was set up to receive email bills, for the sake of saving more paper for recycling. I unintentionally missed my email statement and forgot about it. Other things going on - working full time, working towards another degree, and working with a lawyer to try to file custody for my stepson. Considering my loyalty to Macy's, you'd think that I would receive a call, an email, something to remind me or warn me - people do have emergencies in life to deal with. Instead, they file my late charge of a month with the credit card bureaus, which surprise - is revealed as I'm making arrangements to close on a loan for land. I called Macy's customer service and spoke with 3 different people but the credit dept refused to remove this from my credit report, regardless of my circumstances. Despite the fact that the total amount was paid immediately upon notice of overdue, they still haven't bothered to notify the credit bureau of payment in full so now 3 months later I'm still showing up as delinquent in payment. All I want is for this unfair act to simply be rectified by removal of my late fee on the credit report.
I.m a subscriber at mtn celluler i've have had my contract with mtn for a year now. It takes an hour to loc into facebook social networks and the internet in the Rustenburg area. I've already compained twice on uor local newspaper but the service never improved. Mtn is deducting money from my contract but i don't recieve any service. MTN MTN
I bought a pair of ALFANI dress shoes a few months back. I wore it for couple of times in the office and I notice that the top of the left shoe start tearing apart. I normally wear a walking shoes to work and change to the dress shoes in the office. The shoe is in like brand new and never wear it outside of the office. This is my first time purchasing an ALFANI shoes from Macys and its a very disappointing experience for me. To my understanding, ALFANI is a MACY's brand. I just wanted to let MACY's management know about the quality of their product and urge you to perform a better quality control before putting it out to the consumers.
I'm writing because i bought of style company mid ankle boots cranberry colored on february 2 2013.. its been 2 months today and the inside of the boots fur insole has worn out already. I'm very surprised that this quality of these boots have worn out. I normally bug uggs bc at least they last. I was very upset that these boots are garbage now. I can feel the cardboard in the heel area already. And the boots retailed atatat 55 dollars. I believe that i should be refunded for this product bc the quality is to the pitts. I was so mad that they would charge this price and they dont even last. I hope to hear back from someone.
I was trying to buy a jacket from a Macy store in Lloyd Center, Portland Oregon. There was a clearance sign for 80% off the original price with an extra 20% off but when i went to the counter they only took off 50%. The jacket's original price was 46 dollars after the discount it was 21 dollars. So it was definitely not what it said on the sign. I complained to the sale lady about it but she don't care at all.
I was told my Macy American Express card could be used both in Macy stores and outside Macy’s .i uses it in 2 places outside Macy’s and everything was okay until I trusted the card so much to leave the the rest home and carry only that around . I tried using it today at the homedepot and was declined. I was embarrassed and had to call the customer service line. All they could tell me after asking a lot of unnecessary questions was that they were sorry because they are having problems with Homedepot and Lowe’s. that was totally misinformation. On the part of homedepot. I advice any one with the Macy’s American Express card to be aware.
I ordered a Waterford comforter, order #927423567 on Macy’s website as a Christmas gift for my mother. I received a message from Macy’s from Macys stating it would be shipped on Dec 21st. This was too late as I would be leaving town on Dec 23rd to go to my parents for the holidays. I phoned Macy’s customer service to try and have the comforter shipped to my parents address. I was told they couldn’t change the shipping address because it had been longer than 60 minutes since I had placed my order even though it hadn’t even been shipped yet. Macy’s customer service advised me to contact UPS. Phoned UPS and changed mailing address to my parents for 5.00. After changing the delivery address to my parents I received a message from UPS the item would not arrive til Dec 27th. I am furious that with an order placed almost 2 weeks before Christmas, Macy’s didnt ship til Dec 20th. Now I have no Christmas gift for my mother on Christmas. Thanks to Macy’s poor customer service and delayed shipping. I will avoid purchasing anything else from Macys in the future.
On 12-6-12, I ordered a pair of women’s boots from Macy’s in the Hamilton Mall and paid cash for them. The cost was $198.00. After coming home and looking online, I saw that these boots were on a 3 day sale, for $119. I called the store and they said that I simply had to bring my receipt and the difference would be refunded.
I went to the store and was refused the $80 due to me because I did not have the boots in hand and they were ordered. I was told that I must come back when I have the boots in hand. I explained that the sale will be over by then, but the sales girls didn’t care.
I then requested a full refund instead of the price difference, and once again, was refused because I did not have the boots in hand. Does Macy’s give all of their customers this run-around or am I special?
I can tell you that when I do get the boots in hand, I will be receiving a refund instead of the difference between the full price and the sale price. If this is the best that Macy’s can do for their customers, I will NEVER be shopping at Macy’s again. There are too many other business that value my business.
I frankly don’t expect that Macy’s really cares about my little $200 purchase, but all that I can do is to share my experiences with other people.
I bought a vacuum from Macy’s of Pasadena CA around Christmas time. I was told at the cashier to fill out the form and send it asap. I did. When 2.5 months later I got back to store rebate center in order to get help I do not know why they got upset because they do not want to spend their time on my request. First they blamed on me by saying that I should provide them with 800 number of the company. Then they told me that some number on the form was not properly completed.
Every time they were saying something I was ready with my answers. That was upsetting them more and more because they were trying to get rid of me and they were not succeeding. Eventually after of a couple of times of hanging the phone on me I talked to someone who just terminated our conversation even afterwords by not taking the phone call. I left a message and still there is no any luck. I want to know why Macy’s customer service went so badly.
Why at this point Macy’s CS is bad than Walmart’s and Kmart’s CS. I am a customer of this particular Macy’s for over 25 yrs. What do you think do i want to go back to this store after so much desappointment.
I was in another state and did not recieve my bill on time because it arrived at my house in Virginia. I was in Oregon. My fiance forwarded the bill to me so that I could pay it. I kept getting non-stop phone calls from Macy’s. Eight a day at least and I was only three days late. The constant phone calls is harrassment by the way! Then, when I called to find out what my January bill amount to be paid was, they kept giving me the run around for an hour, telling me that they were charging me for January and February (It’s not February yet!) and that I needed to pay both in January.
An hour on the phone with people from India that I can’t even understand because it is impossible to hear them! A Macy’s consultant trying to help me but also having a hard time understanding them and a run-around on the phone for an hour all for them to FINALLY tell us what we were asking. How much do I owe for January? Why is Macy’s hiring third parties? They are useless! It was a complete waste of my time! This is not the first time I have had trouble with the third party useless idiots from India! Please hire competent people.
I know that this isn’t really a place for compliments, but since you review it before you send it in, I’m hoping you could get it to where it should go. I have heard recently about the whole “J. C. Penny’s vs. One Million Moms” debate, and I went to their page and found that they were protesting you for advertising 2 grooms in one of your catalogues. I want to thank you for your idea to include the LGBT community in adds, to show that acceptance and compassion will be tolerated over ignorance and hatred. Times are changing. In the past week, Proposition 8 was repealed, Washington has allowed gay marriage, and Illinois has proposed a bill that will legalize gay marriage there.
To show acceptance for the change that is happening in society is something that I’m truly thankful for.
I bought the set of mattress from Macy’s furniture over the phone on Dec. 28, 2011. A week later, I got a call to remind me that my mattress was ready for pick-up at Union City. At the warehouse, they gave me the wrong set of mattress. I ordered size full of Simmons, but they gave the a set of Sealy mattress with size queen and the base is size full. I called customer service the same day after I got home. After talking to a couple of customer services, they said they will make the delivery for the correct mattress and pick up the wrong one from my house. The correct mattress charge was $447, but they charged me for $535.30. I called them concerning the $535.30 in my credit card statement.
They told me that they are going to return the extra charge for me. A week later, we waited and waited for the delivery, but there was no delivery show up. I called them, and there is nobody who knows where my mattress is. They transferred me to every where. I talked on the phone from 8:00 am to 5:00 pm. It took me a whole day to talk on the phone with them. I finally made my decision that I canceled my ordered. A week later, I saw one more charge of $447 from Macy’s in my credit card statement. I tried to called customer service to report the issue, but there was nobody willing to solve my problem. They kept saying waiting, waiting. I don’t know how long I am going to wait. They charge me close to $1000 and I have no mattress, and nobody can solve my problem.
Dear Macy’s, I’m writing to you, to inform you off the lack of customer service in your store, located in downtown Brooklyn New York. First i must say the majority of your employee needs…needs proper customer training. My husband & i was visiting from Europe, where my husband is stationed fighting to protect the same country were these ungrateful live and work. I was in the dressing room, my son was in the waiting area, i advised him to direct his dad to the fitting room where i was which was the second room to be precisce. Unpon arriving @ the fitting room area, he told me the attendant was on her phone and didn’t ackonweldge him; he proceed to the room; thats when the very loud Rude sale asst, address him in the most vouglar manner.
She yelled, Sir you can’t go back there!!!….my husband was so hurt, and embarass, i felt so bad. He told me he wanted to leave all our merchandise and go; i told him she was just an employee. Whenever we come to America i would go and shop at Macys becaues thats my favorite store. Not anymore, if you continue to receive such complaint it will not be good for busniess.My whole family shopps macys. By the way we spent over $2000 Thanks for taking my complaint. I would like a response.
i used to live in LA and i moved to Colorado 9 months ago and now i had received a statement with a balance of over 100 dollars whit a purchase that someone did en LA Glendale(7/11) with my macy’s card while i was living in Colorado all the time with my macy’s card with me, i made my complain about this situation and they send me a new macy’s card and they supposed to start an investigation and i got told that my balance was in 0 again like it suppose to be, that was 4 months ago (7/11) and today i got a call from a collection company that i need to pay this balance (over 100).
when a called macy’s back they told me that the best thing to do is to pay for something that i never bought.
Yesterday I was shopping at Macy’s. If you opened an account you got a large percent off purchases. I did do this, was not told my crdit card limit and informed I donated $25.00 to THANKS4SHARING. I found this odd. I called a 1800 number and a woman with a thick accent told me my limit was the amount I spent today. $275 + 25 donation. I have three major credit cards with very good credit liimits. Today I drove to the “human Resource” area. At least 5 people told me they rally could NOT explain how credit limits are determined. Change is a constant. And if you cannoy manage change it is time to quit. I paid off my card and I am now working with the FTC to get my unexplained $25 donation.
Macy’s needs to call it quits. By the way, my credit score is well above 700 and carry little if no balances on my other three cards.
I went to macys to purchase some items using my new credit card, mind you when i received it i asked what was the limit several employees told me the was none. As i proceeded to pay for the items my card was declined. Not only was i embarresed i couldn’t get the items for my child who’s going away to college. When i called customer service and there cooperate office they were very un perfessional. There response was pay the bill and you can use the card. So i took my business else were and will be canceling my card. Macys need to train there employees better.
As a longtime customer, I erroneously thought that my wife was an authorized buyer on my account but found she was not. So I simply wanted to add her as a buyer. Having contacted Macy’s I was asked the usual questions for security reasons and to ascertain who I was. However, the questions were bizarre in that they pertained to addresses I had never heard of (they asked whether the addresses had any meaning to me). I answered honestly in the negative, never having any knowledge of them. Having completed the inquiry I was told that I “had failed the test…since I didn’t know the right answers..”.
I took offense and stated that they might have me mixed up with someone with the same name on my block (but a different age and social security number no doubt). Ultimately my wife was left off the account as a buyer and she simply went off to a different store to purchase house rugs. A very disheartening experience!
Macy’s (or caller id MCCS with a 727 area code) has been calling and harassing me for over two weeks by phone. I didn’t even know it was Macy’s at first since whenever I picked up the phone there was dead silence or Muzak. I tried calling back the number as well and it just rang and rang or I got muzak again. I finally got through to a live human being around 7:30 pm eastern time on a Sunday night. It turns out it was Macy’s calling to tell me that I had accidentally underpaid my last bill in the amount of $33.00! The representative, a Mr. John Dale (yeah, right, that’s really his name) had a very heavy accent and was very difficult to understand.
In addition, he couldn’t hear me as the connection was poor so I ended up shouting and hurting my throat. Anyway, he wanted me to pay the missing $33.00 immediately by phone but he wanted to charge me $14.00 to do it. I refused and he seemed like he was going to relent after putting me on hold for awhile but then I decided I didn’t want to pay Macy’s that way as they had treated me (via their Indian call center in New Delhi) so poorly. I agreed to pay it via online banking that night and did so. However, this morning at 8:35 a.m. the calls started again. And again, there was no one on the line.
I even tried calling a local number in Maryland with a 301 area code but that call got transferred to the Indian call center. I did find a number in NYC for Macy’s corporate offices but the mailbox was full and wouldn’t take any more messages. I am fed up with Macy’s and their poor customer service and intend to boycott them and not use my Macy’s card ever again. I wish others experiencing this dissatisfaction with the Indian call center would do the same. Perhaps then we can get Macy’s to change its tune.
On Sunday I went to Woodbridge Macy store on 7/31 at 3:56 pm. I purchased a black dress with my Macy Black card. I didn’t want to keep the charges on the Macy card so I told the sales clerk I would like to pay for the charges with the debit card. So I placed the debit card in her hand and she in return put the debit card on the counter. I don’t think this a normal business practice with Macy. I am a very valuable member with Macy’s store and I think she needs to be spoken to on her behavior. Here are the two transaction numbers listed below so you can identify the saleperson.
I am stationed overseas with US Department of State. On 7 July 2011 while on vacation at the town of Clearwater, Fl my wife and my USAA bank debit cards and Ripley Master Card were stolen; immediately the cards were used to make fraudulent charges at the Macy’s East store #832 located in Tampa, FL. One of the charges were for $417.30 on my USAA bank debit card; however, I am still trying to get the statement for the other charges made at the same Macys department store with my other credit card since it is from an overseas bank. I blame Macys for not enforcing their sales associates to very the customer’s identification when making a purchase with a credit or debit card.
I hope that Macys take the necessary corrective actions to protect their customers.
I’m 67 and don’t want to pay my bills on line. I have not received a bill from Macy’s in three months. Each month they have charged a late fee of $25.00. I have called them emailed them gone on line and typed my complaint asking for my bill. They said they would not remove the late charges and still have not sent the bill to my home. I fell like I’m talking to a wall. I have had a long history with Macy’s and never had a problem, never a late fee, nothing until now. But no one cares. I spoke to someone in India and they said very sorry, pay bill on line in store or over phone. I have recieved an itamized bill/list of purchases and returns from Macy’s for years, why do I have to do things differently now, if I dont’t want to?
I live in Ottawa, Canada. While on a shopping trip to NYC I opened a Macy’s account on June 5th, 2011. I cannot pay the outstanding balance of $114.35 on my account by mail because Canada is presently experiencing a postal strike. I cannot go on line because the only information I was given were the last four digits of my account being 5950. I spoke to someone at 1-888-431-6229 to get information on my account. Canadians do not freely give out their social insurance numbers and are even advised by the federal government not to do so because of credit card fraud. I am therefore unable to get anywhere. I would like to be able to pay by MasterCard over the phone if possible.
So confused and the same thing happened to me. Macy’s told me there are no credit guidelines but that if you want something just bring it to the counter and they will try to accommodate your purchase…WTF!!! I tried to spend 180 dollars the other day and was denied in front of a full line mortified since I have had my credit card for 11 years. I didnt use it for a couple of months so they told me the most I could spend was 49.00 WTF. Then I called Macy’s C/S and I was really upset they said they would pull my credit report to see if they could accommodate my purchse I told her NO that will go against my credit score which she agreed and then I told her I may want to just close my account because its not worth having.
Come to find out today after speaking with the Macy’s complaints department the w**** closed my account without my permission. I am livid and not going to stop until I get some kind of compensation for my embarrassement and closing my Macy’s account without my permission.
I went to Macys after a long day of work, in what I thought would be a fast transaction not a 3 HOUR LONG NIGHTMARE OF CONFUSION, MISLEADING INFORMATION AND NO HELP. The first problem was my thanks for sharing card I was told had no balance. I NEVER EVER USED MY CARD SINCE I RECEIVED IT IN FEBRUARY OR MARCH. I was told the card expired. I said I never heard of a gift card expiring especially one month old or two months the oldest. I had to call the number on the back of the card and try to convince Macy’s manager Natalia N to help me.
I waited 2HOURS. NOONE COULD replace the funds to more card or give me a Macys gift card for the amount of 115.65 so I did not have to wait any longer. After almost 3 hours I was told my card was used at the Beverly Center in LA on April 6, 2011. First my card expired now it was used on another coast. I never even scratch the back of the card which has the 3 number pin. I did not understand why the money could not be place back on my card. Why is it fair I am missing out on Friends and Family because a card no longer has any funds on it which was not my fault.
During the first 2 hours of my MOST HORRIBLE RETAIL, SHOPPING EXPERIENCE OF MY LIFE another issue arose. Even after the thanks for sharing problem I still proceeded to finish the transaction. Prior to the thanks for sharing the sales associate who was nice and at no fault of his scanned my American Express gift card in the amount of $100. I signed for it and the thanks for sharing transaction became a problem. The sales associate went to ask a manager who told him to void this transaction. He voided the transaction however my American Express gift card was used and in the system as a pending transaction. Not only did I have to call Macys customer service for the thanks for giving problem I now had to call American Express for try to get my funds back.
THIS WAS THE 1ST TWO HOURS. THE MANAGER GAVE ME $100 MACYS CASH IN REPLACE OF THE AMERICAN EXPRESS GIFT CARD WHICH CLEARLY IS NOT THE SAME. She did not want to give me a$100 Macys gift card only Macys money. I don’t understand how Macy’s money works. I DO KNOW I WAS SHORT CHANGED. INSTEAD OF RECEIVING 25% OFF $995, I RECEIVED 25% OF 845 which after my other gift card is applied I pay more than if I originally had my AMERICAN EXPRESS GIFT. I FELT SO ANGRY, ANNOYED, FRUSTRATED, BETRAYED AND HURT.
I FELT MISLEAD, MISS GUIDED AND LIED TO. I DID NOT WIN ANYTHING I EARNED MY THANKS FOR SHARING AND MY AMERICAN EXPRESS GIFT Card was a birthday gift. The only placed I wanted to spend my gift card was Macys. THOSE 3 HOURS MADE ME CRY AND BEGIN TO SEE MACYS DIFFERENTLY. MACYS WAS MY FIRST CREDI T CARD. How is it ok that a customer goes back and forth with American express gift cards and Macy’s gift cards for 3 hours? I FELT SO STUPID AND NOT CARED FOR AS A VALUED CUSTOMER.
I DID NOT FEEL VALUED. I DO BELIEVE THE PROBLEM WAS POSSIBLE OF BEING FIXED. I DID NOT MATTER, MY TIME DID NOT MATTER. The manager said it was not a Herald Square problem. Excuse me all I know is herald square. The biggest store in the world since I was a child how could it not be a herald square problem? I brought the watch still but want to return to it. I don’t feel it’s fair for me to wait and explain the problems 300 times. I DON’T EVEN WANT THE WATCH ANYMORE. THE JOY AND EXCITEMENT I FELT IS GONE. MACYS HERALD SQUARE HAS TAKEN THAT PURCHASING EXCITEMENT FROM ME.
This is my situation I was given a Macy’s gift card for christmas , I went to use @ macys last week. The cashier was having trouble scanning it, and tried over and over to do so. So I took the card back from her and called the toll free number on the back just to show her it still had a full fifty dollar balance. She still said she could not help me. So i asked for a Macy’s supervisor who came to help who was really very nasty to me, I proceeded to tell her what happened so she took the card and tried to scan as well, so I said to her please call the number I just called on the back of the card.
She just scratched all the numbers off the card that was then not ledgeble after that. So now I have no gift card , but it still has a balance that I would like to use. So I am writing to see how we can resolve this problem. Macy’s, please contact me I would greatly appreciate this!
I purchased an inexpensive watch from Macy’s for my daughter. She needed a link removed, so we went to Macy’s, Rockaway, NJ on April 22, 2011 at approx. 7:45PM. Two saleswomen were at the entire jewelery counter. The saleswoman named Joan was showing a couple expensive watches and said she could not help us. After another customer approached with a repair issue, she called for additional support. I walked around the counter; the other saleswoman was standing there with nothing to do. She said additional help was called in.
I walked back to the watch counter; another saleswoman was speaking with the other waiting customer. She could not help either of us, so we were told to wait. WHAT KIND OF CUSTOMER SERVICE IS THIS!!! We left with no support and frustrated with the lack of customer service. Please instruct your salespeople to handle more than one customer and to call for support who can help!
In the meantime, I still need a link removed. And I’m unhappy with Macy’s. I’ll be sure to share this story with friends and family.
A response will be greatley appreciated.
Where is the service department at Macy’s? I have a Mary’s credit card and needed an additional card for my spouse. So I go to the nearest Macy’s store to inquire at the service counter. I am directed to second floor by a sign so I follow the sign. There are more signs on the second floor and as I follow them I soon realize that the signs are directing me in a circle. So I ask a sales associate “where is the service department” and he directs me to the far side of the sales floor where I find only a bank of telephones on a wall. I pick up a phone and someone finally answers. After stating my name and credit card number I tell the person on the phone what I need and he tells me that my card is fine.
But that is not what I had requested so I tell him again and again and he tells me that there is on problem with my card. Frustrated I tell him again what I require and and then he complains that he he can hardly hear me. This is a Macy’s house phone and I hear him plainly, like a bell ringing. Finally after another go-round I get my message through and he tells me that my wife’s card will arrive in two weeks. After more than a month the additional card in my wife’s name has yet to arrive. It is said that the third time is the charm. Well that was the third that I requested an additional card from Macy’s and it (they)has yet to arrive.
Is there a service department at Macy’s? I doubt it but there certainly is one at Nordstrom’s. On my first try (visit actually)there for an additional credit card for my wife, I walked into the store, spoke face-to-face with a well dressed service person who she took my information without hitch and the additional card arrived a week later.
Now that is service to appreciate.
Yours truly,
Truman Draper
In March 2011, apparently Macy’s did away with their credit “guidelines” (their term for limits) and instituted a flexible plan wherein you request an amount either before shopping or at your time of purchase, a computer somewhere is consulted, and you are either approved for the purchase or not. Macys will not tell you when you ask what the top amount is. Also, I cannot determine what this amount is based on. I asked if a credit report is requested and the Macy’s rep said no. I asked and was told payment history, etc. was used but when pressed couldn’t verify how this worked, because I couldn’t find out what determined mine.
There was no communication from the company on this. I asked if my Macy’s account was closed, because every amount (from $50 down) was denied and was told no, that wasn’t the case. If this happens to you please contact the company.
Have feedback for Macy's?
Thanks for your feedback!
Sorry. Please try again later!