Contact Menards Corporate

Ordered light July 3 as store did not have one. The young kid we had was a jerk from the start. I asked how long order would take, he said could be a day, week, month, who knows. So we asked another worker and he said week to 10 days. No response on order so I called the 15th. Was told coming in this week. We were in muscatine the 20th so stopped. Was told it had been discontinued and has been on computer for awhile. So I asked if mernards was going to let us know and told it was on computer when the kid put in order. That kid should be fired. We could have gone somewhere else and had a light.

I have been doing some remodeling so I bought all of the Haven Shiplap that was on shelf at the Independence location . I ordered 57 more pieces June30th . I advised the manager that I needed it to complete this project no later than today 7/16/19 he guarantee me tens days no problem. I called twice last week every time not sure when it will come in call back in a day ! So I called last night and was advised truck will be here at 10 am . I went to pick up this morning No shiplap was advised it’s bundled up ,but hasn’t been shipped yet ! So now Im on vacation this week trying finish my job ,but no material like I was promised . I have spent right at $5000 on my projected now i am in a pinch ,waiting game .

one the 5th of july I went to the crestwood Il menards. I used my abt electroics store(synchrony home)card and made a purchase of $90.25, today the 12th of july 2019 I got my synchrony statement and it shows that menards billed me twice for $90.25 same ref #on both charges. Talked with synchrony and they where no help said I had to get menards to check into it. Called crestwood and it seemed that the person I talked to could only find one billing for that day said he would contact corp. and call me back. have not heard from since.I need this corrected I tried to call your offices using the phone #7158765911 no one answered and phone hungup. need someone to look in to this or I am out $90.25. do not have receit since I sent it in for adjustment rebate. the card I used on 5 july is 6501720609061720. one again this amt shows up twice to menards with same ref number. joan wanek -------joanwanek@yahoo.com

Going to get wood yesterday in your Sheboygan yard, As for my self 54 years old my dad 80 years old, up on your top deck to pull lumber down, and watching 3 other older men going threw lumber up there. Thought to my self not one of your fork lift operators around. Looked down the lane ther were 2 just sitting there watching us. The one said it is company policy to ask the check in person at gate that we would need help. he said after I got done saying get over hear and help. The one told me I dont sign his check. That is when I chewed both of them out for not being men. You can call me at 920 980 -1476 first time for this issue here in Sheboygan WE ARE BUYING FROM YOU ALL THE TIME !

Hammond ind. store on 165th st. Garden center doors are never open. Nine am still closed. 10:30 am on 6/5/19 still closed .When asked about opening couldn't get answer. Park close but have to walk to main entrance. Went down the street to HOME DEPOT.

When thru the registers and used by rebate card. When I asked for a pen (which I always do to write the remaining balance down since you do not allow your cashiers to do any more and I see a lot of customers do now on there own) I was told in a very RUDE way to go home and get my own pen do it my self. The cashiers name was Jane. Receipt # 73613 01 3686 5/31/19 09:49am 3113 I have never been treated and voiced by anger very strongly with your front end manager. This Jane should be fired. I do a lot a business with you and this was uncalled for. I will avoid her and will tell others to avoid her and I will tell other employees but this happening.

This is my third complaint sent to menards, no resaults so far as I can see...my complaint is about the electric carts when store first opened, being a senior only way could I walk this huge beautiful building to see what it had to offer was in a E.C...since it opened, I seen only 3..I was there last week, I was happy to see one being charged,.....I got into it, only to find out it wouldn't,t run, one of the workers came to my aid..to tell me,I had to hold the Left handle down because the right one didn't work.and wait for it to move, ( like 2-3 minutes)..o.k. I said, happy to at least have a E.C...HA..when it started to move, it felt like it had a flat tire, and LOUD NOISE.,you could hear me coming aisles away..I finally got to the dog food section, stopped to check it out, come to find out again it wouldn't run, again another 5 minutes waiting. I put the dog food back and went back to the front of the store got out of the cart and left...MENARDS makes good money,I see no reason that they can,t afford more electric carts, myself as a senior is very upset with this problem.sowhat else can I do to correct this probm?

Over charging on same item same week brought it twice in 2 days and ask for price adjustment gave me hard time had. Both sales slips. Next time for landscape lights price was 12.98 at shelf and was charge 24.98 when back in to get move now charge 12.98 took both sale slips to service desk and then brought within 2day good luck trying to to get move back for over. Charging menards in fond du lac wis

I am disabled and require use of a motorized cart. I required some bolts . So I went to Menards to pick up thre items. The Menard store is probably the size of 2 football fields, it is massive. When I inquired where the motorized unit was she said, "the are BOTH out" 2 carts for a massive Menards, insane. So I suffered as I obtained what I was looking for. The lesson I learned? No carts, go to Home Depot or Lowes, the pain and suffering is not worth it. On the way to my card, there in the cart collection....a motorized cart, #2 of 2.

I was going to nominate Menards Michigan Center, "disabled non-friendly. We will continue to shop Menards IF I can have a motorized cart.

Sincerely
Bob Czartoryski
517-764-3125

My Daughter worked at Holiday City for 5 yrs Once she got moved to dry docks and had a new supervisor all hell broke loose. Everyone new her health issues she even was on Doctors orders on walking or standing until her knee healed from surgery Carmen the supervisor did not like her and made her life a living hell. So Harmony put in for a transfer she even talked to Ron. She turned in all Doctors Orders and still nothing was done. Once Ron had to leave and go out of town Carmen took full advantage and wrote Harmony up and she was then fired. This is not the only one I know that has lost their job out there. Was advice to her and all others is to hire a Attorney this is Illegal to go against Doctors Orders. But thank to Menards my Daughter has to have both knees replaced. Oh and thank Carmen to for a job week done on not being able to keep help at dry docks. Your a wonderful company to work for if this is how you operate I am sure you will be happy to know the her word of mouth hurts getting help

Hello. I’m writing you regarding the online order For a whirlpool tub which was purchased from your Traverse City, Mi store. My order number is TRVC87827. As you can see we live in Manistee which is 130 miles round trip for us to drive. We placed this order in good faith that we would get everything in working order. My husband picked up the order on 3/4/19. He left our home in a white out at 5am to get there as soon as the store opened so he could go to work that morning. Unfortunately when he got home that night and we unpacked the tub it had a huge crack in the flange and was not useable. I called the store on 3/5/18 and spoke with someone in the Bath department who stated he was the manager. I then proceeeded to tell him the story of our misfortune and he stated there was nothing he could do except order us a new tub. I told him I found that unfair as that we now have to spend MORE time and money driving there to return the tub and he then offered a $25 store credit and then informed me that he couldn’t even get me another tub for 3 weeks!!! I told him there was no way I could wait three weeks for a new bathtub. It’s our only bathroom and was now in a nonworking order. We didn’t think we weren’t gonna get a quality product from Menards to replace our old tub. I then asked to speak with the store manager and then to my disgust I could hear them talking about me while they thought I was on hold. I won’t go into details, but let’s say it was pretty derogatory. Then Chase, the store manager, was put on the phone. I must say he was very cocky and didn’t want to hear anything I said. After explaining the situation to him I was told the exact same thing. Nothing they could (or wanted to) do for me, but if I wanted to, he told me I could haul the tub to the Big Rapids store and they would be able to exchange the tub there. I asked him why he couldn’t just get the tub sent to that store so that I wasn’t hauling a bathtub all over the state of Michigan and he simply said He couldn’t do that. I then asked for a replacement tub that they had in stock that was comparable to be given to me and they stated they had one in stock and they wouldn’t give me that one at the same price because then they would be losing money. Chase didn’t seem to care that I was losing money driving back and forth to replace the defective tub I was given. I never send emails to companies because quite frankly I don’t feel they care about their customers and their satisfaction. I am hoping you will prove me wrong on this situation. My husband is a small builder in Manistee and does like to shop at your store when he is in that area. He would really like to tell his fellow professionals how Menards made things right and fixed this situation. If not, this tub will be returned for a full refund and we won’t return.

Amy Helminski

This was a letter I sent to the Traverse City store regarding a recent purchase. Their response? I’m sorry. Please return product for a refund. So VERY disappointed in your customer service.

I don't know how long I have shopped at Menards but recently I have determined (1) The employees at each store make up rules; (2) The employees at some stores do not know the rules; or (3) they do not care about customers. In the last few moths I have been building a house and most of our supplies have come from Menards. On December 30. 2018 we special ordered two large garage doors, a pocket door and purchase other items. You did not have the 11% rebate on, but we were told (by person at special order desk) to ask the following week or next time we came for a price adjustment. Since we live 1 1/2 hours from nearest Menards store, we don't get back in that often. I was notified by that my full order was in so we mad a quick trip and were able to pick up before store closed, no time for anything else. It was loaded for us. Got home and found out we did not have the pocket slab door. Called them and "oh we forgot to tell you this did not get ordered last time. Do you still want it? We can order it now." We had them order it. When we went in to pick it up (2nd trip) first part of February and I did not have all my receipts, but did ask about a rebate adjustment. The man at Hastings Customer Service told me I needed to bring in my receipts to return the items and then charge them out again. I told him some items installed, he replied "just bring in the receipts". So February 22, 2019 I went to the Grand Island store with my receipts. The lady at the Customer Service Desk looked at my receipts and said "the items you bought were on sale you would not get the rebate anyway. Besides you are to late. You should have come in sooner I only have one back to the13th." So I asked her to do the pocket door . She threw my receipt and a form on the counter and said, "You have to mail them in." At that this time I was angry, thanked her sarcastically which was not nice of me, for her good customer service and left. All the items on my receipt were not on the sale. The two garage doors were $1,883.80 and the pocket door was $38.00. We bought lumber our total bill was $2282.79. Whether I get 11% now or not, I am frustrated about getting the run around, misinformation, having to make more than one trip when we were told it was all in. I don't know how your staff are trained, but smiles and politeness go a long way. Thank you for listening.

Between my company and products I have purchased in the last 15 years I'm guessing I've spent no less that $250,000 with your store. So, that being said I tried to buy appliances from your store in Buffalo MN and Hutchinson MN and have them delivered to a house we're remodeling in Backus MN. Yes, it's not the store closest to the remodel but all we wanted to do is order at the store so we could see the product and have them ship from the store closest to the remodel. I guess you can't do that anymore! Both stores told us to go online and I just can't believe this would be a problem. After talking to the man at the Buffalo store and the KID at Hutchinson we went over to Best Buy and asked if they could do it and they looked at me like I was nuts and said of course we can why would that be a problem! Um, yeah, why would that be a problem? So, we bought $3,925.45 from Best Buy instead! Probably not a lot of money to you as a company but I'll also buy all my wood for crating machines and many other products from another location. Local lumber yards probably. I would be doing something different in the future if I was you.
I really think it's just a matter of the employees being lazy!! I hate that!!!

My wife and I have been Menards customers since we lived on in Wisconsin a few miles from Dubuque Iowa. So we have never had a problem. First off about three weeks ago we were stopped in your airport highway store Holland ohio outside of Toledo. Ohio by a sales perso from direct tv she was very gooe sales person and sold us on the idea of direct tv with att internet.and a nice gift of $175 .0 gift card'

The service was set up to be installed dec 20th from 8;am to 8pm we did find a message saying they did have any techs to install so we called and said the only time avavlible was sat the 22. MY wifen and i At this time decided that that service did not sound good if they couldnt install how could they service us if we did have problems. so we canceled the installation.

Thought that would do but had a guy show up to install internet friday knew nothing about hat so we canceled with him >Then on saturday we got email sceduling instalation for dec 24 or jan 9 we got in touch with company got what we thought straigten out .Then thrusday dec dec 28 for att bill. on our account so i finally got a hold of someone on there chat.Who said this was all being taken care of

Please its only my ife and I retired were not looking for anything were late 70s retired We still dont know whats going on sounds as if you have signed up with a pretty shaddy company att

I hope you get this letter or show me so i can realize you really care about Menards Customers
.

I went in and bought 8 cinder blocks. Took my receipt out back to the yard. Then realized she put down 4 inch wide instead of 8 inch wide. The nice guy in the back loaded my truck with the proper blocks, contacted the gate so I could go around the front to go in. They, the management, refused to let me out. Said I had to walk through the store to fix the reciept before I could leave. I am a 66 year old above the knee amputee! They didn't care. Besides, the price was the same! 79 cents each! I am home, and very sore after this unnecessary ordeal. I am VERY dissatisfied. Thank you for your time, John Clarke

I ordered a quartz top from you (Riverstone) and received one on the 28th of October. It has a white spot two inches from the sink cut out that I am less then thrilled about. Contacted Riverstone almost immediately who only offered their condolences and nothing else. They said it was characteristic & inherent. I had read in their literature that there could be white spots before I ordered but that didn't prepare me for what I got. I find their excuse that it's characteristic somewhat flimsy as I have one white spot in 41 sq ft. My sister who also has the same top from you which is perhaps a bit bigger yet doesn't have any white spots, period! My brother who also has a dark colored quartz top from you doesn't have any of these white spots and I'm willing to bet that not a one of your store displays have this "inherent" ,"characteristic", and "natural flaw" on display. I would also be surprised if any of the photos used for advertising contains any either. Seems like a bit of fraudulent advertising to me, kind of bait and switch. I have had this order now for close to four weeks and have not installed it as of yet, since I have not made up my mind whether to keep it, return it, or go some other route. Either way this has been a real eye opener for me. All I ever wanted was a nice top and I debated for quite a while before ordering a quartz top due to cost, so you can imagine how thrilled I was to find what appeared to be a drop of pure white paint incorporated into a predominately brown countertop. And to have this located pretty much front and center where it would always be in plain view.

All this being said, I have absolutely no problem with the staff at the local Menards in Iowa City who have always been very helpful.

If you can not open the picture below please let me know and give me another way to send it, as I am happy to share it with anyone who might benefit knowing more of your (Riverstone & Menards) products and policies.

Thank you,
Tom Cady
Washington, Iowa Menards order# IOWA 30298224

After buying and having 52 bag of cellulose insulation and having it delivered I went to get the machine to blow it in.Ii was indicated that I would be able to use a machine to blow it in when I purchased it instead you have to rent it at 25$ an hour. home Depot who I had checked with earlier was a little higher on price but that would have more than paid for by itself with free 1st 24 hours free for there blower.I think I know where I will use my contractor card in the future and its not Menards who wouldn't budge on a price match.

Very disappointed,
Ron

I was at one of your store tonight at the Maplewood location and I was in the lightings and electrical dept. I was looking to purchase a light and I had a question since the displayed didn’t look like the actual picture on the box. I approached one your clerk her name is (Shay) who was working at the time to ask a question. She was rudely responded to me as “What? Are you talking to me?” Loud and obnoxious . I told her that she was being rude and I wanted to talk to a manger. She said to me that she is a manager. I have never experienced such rudeness in your store before. Many of your employees at that store always been nice and very helpful to me over the years. We shop only at menards because your customer service is always friendly and helpful. I feel that that manger needs to have a course of training in the customer service area.

Pole building purchase:
1- Color for steel at Topeka store and paying for material was reversed. New batch of steel was delivered after I notice the mistake.
2- After constructing the framing and getting ready to start steel application I found the lengths were all wrong. This is where we are at present this all has set me back at least 2 months with my builder and me on the phone getting everthing corrected.
Please call me asap as I am extremely upset and needs someone to make this right. After talking with one of your associates they offer me a 500,00 rebate which I refused to take after mistake Number one and I use the steel that was first sent.
This is totally unacceptable. I need someone to make it right.
CALL ME ASAP: 785-865-7304
P.S. this process first begin with the first purchase of material on 7/25/17 (TOPE02653) I have nothing but disappointment since.

Totally fruststrated:
DR

i purchased a pet screen for my patio door and paid 10.99 plus tax, the following weekend ,my wife and I went to install but we saw how dark the screen was and decided to take it back and get a regular screen . we lost receipt but we didnt mind getting a store credit slip because we shop there all the time. the girl at returns said, Ihave to give you the lowest price in the past 90 days, and I said thats fine,
she gave me 3.25 dollars on a slip, and I said no way, she said thats what it comes out to.
i went to the door department and found the screen was on sale for the lowest price ever 6.99.
i got ripped off........I can understand not giving me my 10.99 plus tax back ,but Menards never in its history, sold pet screen for patio doors for under 3 dollars plus tax for the total to be 3.25 .
Menards owes me 4 dollars and i want my 4 dollars. i talked to a manager at joliet il. store and he said i should have had my receipt and i could get my 10.99 plus tax, but he said thats my problem. I told him i don't expect the 10.99 back but I expect my 7 dollars back not 3.25
the guy that works in doors said , Menards never sell that pet screen for under 6.99 plus tax and he said even if you take off 11% rebate ,I still
should get more than 3.25 .
I want my 4 dollars or i'm gunna get an atorney over 4 dollars
please settle this before it gets ugly with BBB and tv publicity .

I originally wasn't sure if it was my place to write in with a complaint; however, after a discussion with a colleague who told of a extremely misappropriation of ethical conduct a friend of his experienced at Menards I decided I needed to report my experience. According to my receipt it was April 18, 2018. I was visiting Menards in Lincoln, NE on North 27th Street when my attention was drawn to a female Menards employee at the customer service desk. She was purposely being overly loud to ensure the surrounding customers heard her demean a male customer there bringing in an item he had purchased earlier. I only know this because she was maliciously and intently vocalizing ostentatiously that she witnessed this customer stealing. The customer's name was Kevin which no customer needed to know the name of this individual but your employee made it obvious and clear her intent was to ensure anyone around knew this customer's name.
I'm not sure of the purpose this employee had; however, witnessing her grossly inappropriate behavior I could sense other customers witnessing this occurrence sensed the same thing I was and that she premeditatively decided to react towards this customer in this manner. I'm positively she knew this male and had a very negative and biased opinion of him; however, he appeared not knowing who she was. At first he was complying with her demands and every time he tried to explain she interrupted him and undoubtedly accused him in front of everyone around at that time. I did research Menards website and read on how potential shoplifters are to be handled; even though in my opinion, It didn't appear this customer was guilty of this accusation. He did end up leaving the store and your employee continued her blasphemy even as he exited. I felt so embarrassed to have people see me in your store and the only thought I had was is she going to conduct herself in the same manner if she thought she knew me and I needed customer service help.
According to the policy on the menard's website any incidents of where employees had reasonable judgement of a possible shoplifter the process was to be handled discretely. Discretion was far from how this employee handled herself with this customer. Whether my opinion of believing she knew him and disliked him for whatever reason, it remains that she was beyond unprofessional and her behavior was inexcusable.
I'm not sure of how employees are disciplined when they are such a liability. I was unable to find any policies regarding disciplinary actions. I have only revisited that store twice since then and I get anxious just walking in thinking I may be treated the same way. The first thing I do is look to see if that particular female employee is working. So far I have not seen her and I'm not positive of her employment status with your company; however, I would feel much relief in knowing she was terminated, but that decision isn't mine to make.

I appreciate your attention to handling this matter and I'm choosing to remain anonymously due to I feel I would be retaliated against if this particular employee found out my name.

I had an order, from the Muskegon Menards store #3102, of Quartz countertops delivered. The sku # 4869520, special order 30261295 was delivered on May 23, 2016. I paid to have two men deliver these countertops into my home. I paid extra to have two delivery men. When they proceeded to bring in the Quartz ,they brought it into the house unprotected without crates or wrap. I questioned them about the crates and they stated ,"the crates were to heavy". They had already taken the crates off without asking if it was alright. I did not have a choice in the matter.

They proceeded to ask for blankets to place the two large pieces on and place between the pieces. They then leaned them against the wall in my dining room on the blankets. I have a tile floor and questioned the integrity and stability of this position. The two delivery men said these would not fall. I asked them if laying the Quartz flat would be more stable as my house is large and accommodating. They said," these pieces are heavy and will not go anywhere. The combined weight of these pieces are hundreds of pounds. I could/would not stabilize, move, or change the position of theses pieces myself. This is why I paid for people who supposedly knew how to handle and stabilize this material. This Menards store contracts; MVP Delivery LLC, Ph. number (616)848-8448.

I am a professional who expected that they knew how to handle and stabilize this material. There was nobody in the home when they slid/fell to the floor. My twenty-one year old son was at work and I was out of the house and returned at 12:00 PM on 5/24/2016. These pieces fell to the floor while nobody was in the home the morning of 5/24/2016. This material fell within twenty four hours of delivery. I called the Menards store #3102 when I returned home to find this situation. I talked to Ryan the manager of Cabinets/kitchens and explained what happened. He stated," he would bring an associate with him and a truck to pick up the broken piece and reorder ASAP a piece to replace the broken quartz. I was distraught that my contractor was not going to be able to do the job as it took almost two months for this transaction to be complete. Also, I was concerned it broke my floor, etc. I was waiting for their arrival when Dan, the Store Director, of store #3102 called and stated they were not liable for these mistakes.

Obviously, Ryan understood the lack of appropriate delivery, stabilization and actual misrepresentation of correct transporting pieces without crates. Dan proceeded to become nasty and very unprofessional in his behavior. He stated," he doesn't care if I had the Quartz 24 minutes or 24 hours they were not responsible. I explained how I was a professional and people relied on my expertise in my field as I did theirs in delivery and stabilization of the Quartz. This is why I paid for two delivery men. I explained during the whole process I wanted the Quartz safe. I feel there was a break down in training and communication within Menards and between the delivery company. The moment I asked for the crates and questioned the integrity of the situation; and, they said the Quartz would not move, they took responsibility for how they left hundreds of pounds of material.

Menards should also communicate to the customers that the delivery service will remove the material from their protective crates because it is to heavy and not have it covered or encased in protection. Dan, the Store Director, basically said once they get in it in my door it is no longer his responsibility. I disagree, as it was not brought into my home in protection. I feel I am being discriminated against and treated differently because I am a woman. I feel the delivery men and Menards took advantage of this situation through using unsafe practices and disrespectful behavior. It was the 71 1/2 quartz, sku #4869520 with the sink and faucet cutouts. If this situation is not rectified, I will continue down different avenues for resolution.

We have been waiting over 3 months for our rebate check on our flooring now and have not received it. We have other item's we have been waiting to buy with our rebate check and have not been able to do so until we get it. We bought flooring from you when we bought it there was a 11% rebate going at that time our amount was over $1,800.00.

We received everything else on rebates in a timely manner but the larger check you people don't seem to want to send it. We buy a lot of merchandise from you all and I would really hate to stop shopping at your store. There are other stores in town but we like to shop there. If we don't hear something from you or receive our check we will start shopping elsewhere. Hope to here from you soon or see a check soon.

About one year ago I remodeled my kitchen. I purchased several things from Menards in Owensboro including a stainless steel kitchen sink manufactured by Franke. The price of the sink was 249.99. After about 6 months the bowl on the left side of the sink separated from the frame. I took the sink back to Menards and they exchanged it for another sink. After about 3 months that sink did the same thing. I talked to a sales manager about exchanging the sink for a different brand. She told me that they had had a lot of trouble with the Franke sinks and it would not be a problem. The sink that I chose was more expensive than the Franke so she said I could pay the difference of the 2 sinks.

That was fine with me because I didn`t want to go through this again with another Franke sink. The problem started the next day when I returned the old sink to Menards in Owensboro, Kentucky. I had to talk to a different person on that trip. They were going to allow me a 200 dollar credit instead of the 250 that I originally paid because I didn`t have a receipt. I didn`t keep the receipt and the debit card I used had been compromised and replaced so they could not track my purchase from the old card. I ended up getting the same Franke sink instead of loosing 50 dollars.

The sales person talked to the GM of the Owensboro store and he refused to change the decision. I did not return the sink because I didn`t like it. I returned it because it is a defective product. I do a lot of business with Menards, but it will be a long time before I go into that store again. I assure you that they will loose more than the 50 dollars that it would have taken to resolve this matter.