Contact Michaels Stores Corporate

On 6\17\2019 We ordered custom frames. I the turn around time was the first week of July. The First week of July we were informed the frames were sent to another location.
On 7/12/2019 I called the Store to ask about the order. the frames was at the store and the order was not complete. I reminded the person I was talking too ( John) that there is one thing that Michaels has left out of their store model and that was customer service. There had been no notification to me as to when I should expect the items I ordered. All I was told was how frustrating it was to the frame shop at the store that the frames was shipped to another. There was no concern for the customers in-convenience whatsoever.
I had to threated to return to the store and ask for my money back in order to get a time frame of when the order would be done.

Good evening,
It is with the utmost regret that I have decided to file a complaint against the Michaels store in Lexington KY in Hamburg Pavilion. I have shopped with both stores for years. Today wasn't any different then any other day until I returned home to work on a order for t-shirts and realize I didn't have my circuit mat that I had purchased. Because it took me several hours to get home on today June 3 due to attending graduation, and going to several other stores including the other Michaels across town it was several hour later before I noticed the problem. I immediately called and spoke to someone who said yes its here, I proceeded to the store to pick it up.
Upon my arrival I was asked if I had the receipt, I immediately said no because when the cashier ask me if I wanted the receipt with me or in the bag, I chose the bag. I'm sure you can understand my frustration, however the cashier went to get someone else who said they too couldn't give me the cricut mat without receipt. She too leaves briefly, then returns and said no one here spoke with you. So I said basically what you are calling me is a liar respectfully. Not only once but twice because I stated the mat was in a bag and now its not, which mean someone removed it from the bag. She proceeded to tell me that none of the people who were there would do such a thing, so I firmly said they would and they did, which means again you are saying that I'm not being truthful. As a educator and patron who has spent thousands of dollars at Michaels, as oppose to going hobby lobby I expect justice.
What ever happen to customer always right? What ever happen to when employees worked to find a solution or common ground to fulfill the needs of the patrons. I need you all to pull camera, ledgers, or anything else that would help me solve this issue. I don't appreciate having to leave the comforts of my home to go to bank to gather information to prove that I am a woman of my word. Lesson to staff never judge a book by its cover,

Michaels sore #9545. I suggested to the cashier, Kayla, to please make sure the next person in the other line is helped when she calls “Next”. I had a cart and couldn’t get there as fast as the customer with no cart. She argued with me. She didn’t have change so I had to wait. I told her I found enough change, but she wouldn’t take it and made me wait. After giving me my change, she mockingly laughed really loud and long enough for me to get to the door. I went back and asked her for her name. She said “Kayla with a K” in a defiant tone. She needs to show respect and some basic manners. I asked the manager, Monique, for her manager’s name. She was very kind and gave me his name and schedule. I felt she was happy to have me complain. Kayla needs training in good customer service.

Went to my local Michael's store last night for 3 for 10 candles. Got three, checked out and went home. I unwrap them this morning and look at the receipt and was charged for 4!! This isn't the first time this has happened at this store!!! What's wrong with people? I was getting my wallet out and getting money out and didn't pay attention to the lady ringing them up. So I paid and left. Got to thinking about it this morning and wondered why I had to pay over 13 dollars for candles that were 3 for 10! Why can't people pay attention and do the job right!!! I am tired of having to make repeat trips back to this store for a refund!!! Maybe emphasizing paying attention to what you are doing with the customer in front of you and items you are checking out for that customer needs to be gone over again in training!! This is getting ridiculous!! I have never had this issue at Hobby Lobby!! Guess I will be driving an hour to go to Hobby Lobby more often!!

I wanted to get just ten little dolphin wood cutouts to complete a project. Item #10327315. there were none in stock so i asked that it be order for me and was told they do not order them in that I have to do it online at home. Now this is a regular stock item. It's only .29 each. I went home and got online and they're out of stock. I called customer service and they say if it's out of stock online they can't order it. Now I simply do not understand why it could not be scanned and ordered in the store (Goleta, CA. #9963) I don't know why they would refuse to do that? Why can I not order it online either if it's a regular item? If its out stock why does that mean I can't order it? I know it's not a big sale but I would think they would still be willing to order something that is a guarantee sale. It means I would be back in and might get other items at the same time. Isn't that what customer service is all about???

A MIchael's employee cursed and threatened to kick me and drag me out of the store. Is this how you treat your loyal customers? At once I am going to go to the corporate office and file a complaint, if I can ever find their contact information.