Contact Office Depot Corporate

I went to Office Depot at Haymarket Square in Des Moines, IA. There were three staff people and not one of them greeted customers. After waiting for someone to even make eye contact with me, I loudly directed my question to the nearest one. Still not making eye contact, he told me the mailing machine was down. No "sorry for the inconvenience" or anything. I said, "it would be nice if you guys would at least greet your customers," and this same staff person said "yeah it would, wouldn't it." Absolutely unacceptable. I will not shop there again and will tell my friends.

I was a the copy desk window, waiting. An employee, Dillon Schnieder approached. I said, "I just need to pick up my stuff (manuscript). He yelled for someone from the crowd to the right to come over for help. I stated my need again and he said, "You'll have to go over to there. She'll be off the phone." I stepped back as the invited customer dumped her items in front of me on the counter. As I waited at the corner I said out loud to myself, "Was what just happen white privilege?" I am Native American. After Dillon served 2 other customers, the female clerk called me over. I explained my reason for being there and asked a clarifying question. The original clerk had indicated I could bring in a zip drive and the material could be transferred to that. The current clerk said that would be a new order, "and there are people in line before you", and it would be another $30 charge. I indicated to let it go, I would just take my materials. She checked the receipt which indicated it was already paid. She said to me, "You don't have to act like that!" I reached for my sack saying, "This is not a very good place to do business." She kinda jerked the sack back towards her so I had to lean forward over the barrier to get it. I left with my manuscript. I was about 8 or 10 steps away and Dillion yelled loudly, "Mammm, you have to pay for your merchandise!" I was mortified. All the people in the two check out lanes looked. I held up my package and said, "My receipt is in here." Dillion wouldn't wait on me but he jumped in to call me out when he believed I was stealing.

I contacted the manager, Bonnie Wilmessmeier and told her this happened on Wednesday June 24, 2020 at approximately 12:30 pm. She made excused for him. She said he doesn't usually work at the copy center. On June 25, 2020 my husband stopped in and talked to the manager, Tyler Nelson. He talked with me saying, "Did Dillion yell at you?" I said yes and described the above. He was going to view the video and get back to me. Today is Friday. I have not heard from anyone about my complaint.

Hello, I need a problem resolved. On May 21st I ordered an office chair that was scheduled to be delivered on June 5th. I got the order confirmation and then never heard anything else for about 2-3 weeks. I contacted customer service several times about the chair and they continuously lied to me about whether or not the chair was in stock, when I would get it, and when it would be shipped. I requested to cancel it several times and each time I was told to wait 24-48 hours. Each time they gave me the run around and provided me with no new information. Sometimes I never heard back at all. They hung up on me and left the chat multiple times. They were rude. I have been told that the chair has been shipped and also been charged AFTER I finally canceled and was TOLD by one of their employees that the order would be canceled and “don’t worry”. I have proof of this. I have already filed a dispute with my bank about this because I don’t trust their customer service to give me my money back. Also, I see that the order must be refused upon delivery to be canceled if it is already shipped, however, on the order there is no tracking information. The tracking number is the order number and I KNOW that's not right. So there is no way to tell when the order will really come for me to even refuse it. I would like to speak to someone with some sense who can resolve this problem for me. This has been a nightmare and I will never order from them again and I will make sure anyone I know knows never to order from this shady business. I have attached the proof that I was told my order would be canceled.

I travel around, mainly in Florida, but sometimes in NY and California.
I teach classes that Universities really don't want to do.
An example is hazardous chemicals, application, storage, etc.
Testing is mandatory in most states.
Consequently I need copies, lots of copies.
The Vero Beach Office Depot has consistently been error prone.
In one memorable incident, 13 test pages were completely missing causing an exam cancellation.
That one alone cost my company over $6,000 in refunds.
Numerous other incidents persisted, copy pages missing, upside down, even backwards.
Management never accepted responsibility for any of these incidents.
I gave up and went to Staples about 6 years ago.

But I had a very small order today, only about 600 copies, folding included..
So I patiently waited behind the yellow tape only to find my old nemesis was still working there.
As I tried to hand him the copies he simply pointed at the customer copy machines, said that's where you make copies, and turned and left.
I needed folding too, but he never even gave me a chance to utter a single word.

Compared to Staples, this place is a joke.
Why I even went there I have no idea.
I will not make that mistake again.

It may interest you to know I tell every single one of my classes about this VB Office Depot.

I purchased a desk from your company. One of the pieces of the desk cracked when I moved it. I contacted your company for a replacement part ( part P. I took a picture of the incorrect part that I received and sent it to your company. I received replacement part F. I called a second time and the same EXACT thing happened. I received replacement part F. I called a third time and again ordered part P and did everything I was supposed to do. This time I received replacement part Q. I called back AGAIN. I asked to speak with a manager. They offered me an e gift card. The desk is 95% put together. I don't want an e gift c ard because I don't want to have to put the entire desk together again. I told them I would call back. I called back again and asked to speak with a manager. The agent refused to allow me to speak with a manager after asking 3-4 times during the call. He then advised me one would call me back. Im still waiting for a call from a manager . I called the complaint line on your website and the agent I was speaking to searched for my information by my name, email address and phone number and couldn't find ant information linking me to your company

They never want to stand behind anything they sell. Two week return policy in the original container is ludicrous. Terrible people to try to get any resolution to a detective item after two weeks.

I haven't been able to log into the website for weeks!

I have been a loyal customer of the Summerlin location since day one, until today. I emailed a small file to be printed and when arrived I found 2 people ahead of me. Behind the print desk were 3 employees trying to figure out how to print a business card, waiting time was 15 minutes, the so called manager who is a total lost cause was bouncing from one counter to the next doing absolutely nothing. Mind you there were no customers at that time in the store and as I could count were 7 employees on duty and NONE OF THEM had a clue what to do.

When my name was called by the older lady with red hair and glasses who's name I did not catch at this time, called me and asked me why I was there. I responded to her that I have send a small file to be printed. She proceeded to tell me that I can do it myself using a credit card at the self service area, all that after 15 minutes of watching the Office Depot Three Stooges live show...

After that part of the conversation I asked her if she wants to print it or not. Her reply was once again you can print it on the self serve machine. At that point I proceeded to walk out she proceeded to tell me that she can help me but it will be more expensive if she does it. All that for 5 pages of print.

Till last summer there was Jordan and Jeffro there and let me tell you something. Jeffro was on the phone taking care of a customer while he was printing and cashing me out, along with answering the incoming calls. That was one person not 3. He left the company after 13 years and I wish I knew where he is because I would have hired him in a New York minute. Jordan was equally as good but unfortunately Office Depot Human Resources or local management has no experience in identifying talent.

No wonder your stock is going down just like the "Manager" of that location is doing to that store.

Wake up Corporate America, you are supported by the masses out there that have a choice called Kinko's who's stock is rising and they know what customer service is all about. They may be 20 times further than you but guess what? I am going there from now on, not to mention that I will buy my company's supplies from them as well.

You may want to teach your employees what's the meaning of customer service means, before your stock will dip under $2.24 a share.

Have a nice day.
Mickhael Hallman
949-278-7977

DISLIKE!!!!!!!! Very unhappy BUSINESS customer!!!!!!!!!!!!!!!!

I've been buying Bankers Boxes from Office Depot for years...never any complaints. NOW I'M COMPLAINING. The new boxes jumped way up in price and are crappy quality. The scoring is so bad that I have to use scissors. One box in this last batch was so badly bungled that it's totally ruined. WHAT HAPPENED TO YOUR ""QUALITY?""

This is a brief description- not enough room for everything. Laptop was taken in at Redlands, CA office depot. Ended up needing a new hardrive. After receiving it back, it had line across the screen. spoke with tech that had me bring it back in. They had it for a while longer. Finally got ahold of someone that tried to say manufacture defect. Was told by another that wires could have been touching causing this. It was supposed to be checked out. several days later, when I had not heard as promised. I called and spoke with Pedro(tech). once again was told mfg defect. this was an unsatisfactory response. Spoke with Katie E(manager). after talking and discussing the issue, she told me would write up a paper stating that she would give me a full refund and make statement that it was manufacture defect, She took my email address and said she would send the statement that night to my email. As of 1:00 am on the next day, still had not received the email from her even though she said she would do it right away. I went in that next day to pick up my laptop, because basically they did not want to do anything to fix the problem, even though it happened in their hands. I asked to speak to Katie and told her I still had not received the email/statement that they were going to give me a full refund and a statement for the manufacturer. She said "oh I am going to do it, I will send it to you tonight". I said are you sure since I did not get it last night as promised. She said yes. Well it is now over a week later, still no letter, no refund nothing. when calling for her to speak to her "she is out". They have failed to keep their word on what was stated. I am suspecting they want me to just forget about the screw up, and not fight for my rights.

We went to the one in Menomonee Falls, to get a desk calendar. We saw calendars listed for 5.99 and the ones that were there in that slot were 7.99 and the other 14.99. We asked the girls in back who were busy talking and helping one customer what the prices were of the two. WHen I said would you have the one for 5.99, the one rolled her eyes. The other girl was told to come and help us. She asked the front, the manager came down the isle with an arm load of them. Then my husband tried to ask the same girl something else and she ignored hm until e persisted. Then stopped as tho he was putting her to great lengths be asked. I’m sorry, but if those girls Ave time to talk, they have time to fill store shelves. The manager had no smiles on him either. Tried to do a survey and it wasn’t accepting my receipt number, so I could get $10.00 coupon

My member number is 1410708588 ... on 12/7/18 I went to your store on Panama City Beach Parkway in Panama City Beach, FL to make color copies on your self-service machine. I put in my account number, my credit card number, and the number of copies I wanted ... pressed the start button ... and then the machine went blank and stopped working. I called to an employee for help and she said she would make my copies from her work center ... and also said not to worry, no money would be taken from my credit card. When I got home I found that a $5.00 hold had in fact been taken from my credit card. It is still there today, 6-days later, and PayPal says will won't go away for up to 30-days unless someone from Office Depot contacts them to remove it. Needless to say, I am furious with your company right now ... faulty equipment, deceitful employees, and corporate greed ... if you want to keep me as a customer then please resolve this issue immediately.

I use to bring in my empty ink cartridges, but it became such a chore/hassel/pain in the butt to get the '20.00' credit back, I stopped. Now I find out, I can bring them in and as simple as giving my phone number, I get the credit on a future purchase. I turned in 10 cartridges 3 weeks ago. I bought $167.00 worth of ink TODAY (10-12-18). The 20.00 credit from the cartridges I turned in is no longer available...WHY??? It was for last Quarter??? WHAT??

I told the cashier, then give me back 10 empty cartridges...so I can turn them in for this 'quarter'. I got a blank stare. (I could hear crickets) What is up with this company? Turn in the empty ink cartridges, get nothing in return. Why wasn't I informed this company is on 'quarterly' basis for giving credit?? Can I turn in 10 empty ink cartridges each and every time I shop? Will I get credit for all? Example: If I turn in a total of 30 cartridges, will I get $60.00 in credit? OR Do you only give $20.00 for each quarter?

A totally dissatisfied customer
Karen Howard 1876039007

First off, I am a stock holder.
Second, I used to work for Irv Helford (former Office Depot CEO) years ago and respect him and the company for many reasons.
When I went to use my Rewards number, and then my partners too, the clerk, Shawn,
could not get either to work, or my phone number to work.
Please look into receipt #2PTTY99PAXQYX4MWF. Dated 10/3/2018 at 2:53PM.
Sale#6152-2-8902-770592-18.9.3
It is only for 15.99+1.64 tax=1763, but I want my points on principal and do not like that it did not work at Office Max.
My 2 numbers for Rewards are 1231316215 and084749 and phone number 847-338-9432. These have not changed in years and years.
In looking at the web site I also see another Rewards number. I also correct a old phone number to 8473389432.

It's been almost 3 weeks and no response ...

Horrible experience, no one cares.... emailed the district manager, no response; it's been over a week! there's no system of customer feedback. What kind of company is this???
How many others have gone through/would be going through what I had! So sad. Someone can tell you 'Just leave' with the most disrespectful attitude, and no one else cares. Not the managers, not the above store people, not the corporate office people, not the website either! So sad. No wonder that employee (a manager) feels it is okay to treat people horribly like that including me and her own supervisor!!! Ya'll got it real bad. Disrespectful and very confrontational!

I ordered an office chair on 3/20 for my home office location and received information on 3/23 that it had shipped with an estimated arrival date of 3/29. I checked for tracking information each day and was only provided with the shipping date. On 4/2 I called Customer Service and was told that they couldn't find any information on my item other then it had been shipped. I was further informed that they would contact the shipper and have an update to me within 24 hrs. On 4/3 (after 24 hrs) I called again and was told that there was no reference of me calling on 4/2 but that they would inquire about the item and get back to me within 24 hours. I did ask for, and received, a confirmation number on 4/3 because I knew that I would have to make another call back to them.... On 4/4 (after 24 hrs) I called again and was told (again) that they had not heard back from the shipper and could not tell me when my item would be delivered. I was told that it would probably be tomorrow (4/5) and if it didn't arrive that I should call back. I told them to cancel my order and now it will take 3-5 business days before they can credit my paypal account. Why 3-5 business days? Why couldn't they find this item and provide me with correct information instead of giving me the runaround? Why didn't they give me an option of getting something comparable at my local Office Depot to salvage the sale? Really piss-poor customer service which will make me re-think my business purchases in the future.

O On 1/24 I brought my laptop to the Brown Deer store in Brown Deer Wi, for repair I was told they would call in a couple hours with report , they did not call so at 5:30 PM I called the store and was told it looked like it was repaired so I picked it up on 1/25 AM brought it home to find out it was not fixed so I returned it and again was told they would call when done again I did not hear from them so on 1/26 I called at 2:00 PM and was again told I would receive a call, did not hear from them so on 1/27 I went to store and found out they were unable to find the problem, the mgr said she would have the tech call me and guess what, it is5:00 PM on 1/29 and still no call, computer still not working and the worst customer service ever, is the way all customers treated. Very unhappy with Office Depot

Dear Mr. Steve Hare, on August 5, 2016 I went into Office Depot in High Point North Carolina. When I went in the store, it was not busy. An employee looked at me when I came in but looked away as if he did not see me. I walked around in the store until I found someone who was willing to help me. The employee I found said he was new. He told me that he would see if the manager on duty could help me. He took me to the employee that saw me when I walked in and looked away from me.

The manager name was Ty. I asked him if he could help me with resetting my past word on my table. Ty had a tune when he spoke to me. It appeared he did not want to help me. He told me to contact Microsoft. I did not have a good feeling about the visit to Office Depot that day. I decided to let it go! I thought maybe Ty was having a bad day. On Saturday September 24, 2016 I went back in Office Depot in High Point North Carolina. I went to copy center. I walked up and there was one other person there. An employee walked over and said may I help you. I advise her that this lady was first. The lady said I have been helped. A Muslim man walked up. I told the employee it will be a couple of minutes for me to send my email to Office Depot email.

Can you please help him? The employee asked him what he needed, but walked back to the job she was working on. Ty continue to look at me and the Muslim man never walking over to help. A white lady walked up. Ty came over and asked the white lady what do you need? I was upset at this point! I told my daughter to get my things we were leaving. I told my daughter we were going to another Office Depot. I went to my car and thought about what had happen.

I went back in store and asked the cashier who was the manager of the store and I would like the corporate office number. Ty comes over. I ask him for corporate office number and manager of store name. Ty walked over to a computer. He was at computer for about five minutes. I asked the cashier can he give me the manager name of this store or corporate number. Ty walks over with just the corporate number on paper he handed me. He still would not give me store manager name.

Ty said what is the problem? I explain to him that he saw me standing there before all of those other people came up to get copies. You walked up to the lady and said can I help you. You never asked who was next. You looked at me and turned your head away. He said I thought you were helped. I told him that he did not want to wait on me because I was black. Ty just walked away. He never apologized for giving me bad service.

This is the second time Ty a manager has been rude and disrespectful to me. I got no help both visited in the High Point North Carolina store. Mr. Steve Hare if he is giving me no service and treating me like this, what is he doing to other customers? I still have gotten any help for my table. He gave me the wrong number back in August. Is there anyone at Office Depot who cares and want to help all customers, no matter what race or culture?

Great products and buying things in the store is great. But don't ever buy anything online! 

I bought a couple of items online for my home office. A chair, desk, lamp, and floor mat. I got a tracking number, receipt, and total satisfaction and confidence that my things would be delivered withint 7-10 business days. Well, one week goes by with no package. Then two. At the beginning of the third week, I contacted a joke of what they call customer service. They told me that the items I purchased have already been delivered. But I NEVER got them. When I told them this, the lady on the phone told me that "it says it's been delivered, so it's delivered. Not sure what you want me to do about it." Seriously?!? That was total BS. 

I asked to be transfered to her manager (which I'm sure I was just passed around to another employee) and asked if I could at least have a refund. He said he could give me a refund. But I have yet to see that money! So, yeah, will go to the store to make purchases but will NEVER order online from Office Depot ever again!

OfficeMax has given me the best supplies and saved my petty expenses this month and I got appreciation from my Senior accountant. OfficeMax has Paper, Ink, toner and is a complete office deport with low prices. It also has Computer accessories, school supplies, furniture, business cards, custom stamps, postage stamps everything which is needed in any office. Free delivery and store pickups are the extra features in online shopping. Do register here for your office needs , place your order and get things done one time.