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Write for Us Pizza Hut Complaints Continued... (Page 17)
1360+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
Ordered 2 lrg pizzas wings and 2 liter Pepsi. I got half my order. Just 2 large pizzas. Delivery driver said that's all they gave me, but I'm like look at receipt it clearly shows 2 items missing. My family ate without wings and drink. What we supposed to do wait an hour til we got the rest of the order. Either way poor service. I call and see what's taking so long and let the store know what happened and all I get is sorry, but he is on his way.
Ordered from Arlington branch 11_17/18 @ 5:14. CSC#75 Ticket: 101
I filled out a survey, and will copy/paste for you:
A huge miss on everything. I ordered double sauce, I got regular sauce. Everything was 10 minutes late and not even hot. It seems that some things were cooked and ready, but they sat on a shelf getting cold waiting for the other items. Chicken in the pasta was gross. That’s the second time I get hard crunchy grissly fatty pieces of “premium” chicken. The pizzas were rushed. They didn’t look at my order and get me the double sauce and some slices had NO pepperoni while others had 4 pieces.
Based on this last visit, I don’t think that I’ll return to that pizza hut until things get better. They were doing really well for a while, I was really impressed with the food. Last two times were absolute failures. It seems that when they get busier, they don’t bother with quality. I get emails about “game day promotions” in order to get me to order from them on game day, yet, your so damn busy, the food quality is horrible. The chicken is getting specifically nasty. Fatty, crunchy grissle. It’s the garbage you should be trimming off the chicken instead of feeding it to people. Slowly losing me as a customer again, and this time not sure I’d come bad since there are other options nearby.
Yesterday, 11/15/18, my wife and I stopped at the Belton, TX Pizza Hut at the 6th ave., exit on I-35 for lunch and ordered wings and a medium meat lover's pizza. While waiting for the meal the friendly waitress brought our drinks and I noticed pizza goo caked around her thumb and finger nails. Shortly thereafter a cook brought out part of our order and the waitress then brought out the pizza. She then began mopping the floor, stopping shortly to give out an order to go at which time she opened each of four boxes to show the products inside. She then walked out with the customer and had a smoke while outside, returning in a couple minutes to continue mopping the floor and hallway to the bathrooms. She then checked on the inside customers stopping to pick-up trash off a table and the floor, after which she broke down the buffet stand and stored the food in the back. She returned carrying toilet paper and installed it in the bathroom, returning to the dining area to wait on customers. At no point did this waitress stop to wash her hands and we saw none of the employees, waitresses or cooks wearing any hand covers, including what appeared to be the owner that went back and forth between his car, cell phone and kitchen area. DISCUSTING and UNSANITARY - WE WILL NOT RETURN TO THIS ESTABLISHMENT and I would highly recommend the health department investigate and issue a few citations.
I ordered a simple cookie and some cinnamon sticks and it was $20 and i never got any of it and Pizza Hut never showed up. They robbed me of my money and never delivered my food.
Since PH moved stores I an 2 to 3 blocks out of range for delivery with 2 stores! I can't get delivery anymore!
I ordered your 2 or more $5.00 deal tonight. The order was a hand tossed pepperoni pizza and a hand tossed beef pizza with no extra toppings , this order was placed online under the name JAM CAM at 10:15 pm. After I placed the order I called to see if they were still going to make the food because it was 45 minutes until closing time and I also called to see if I could add a garlic sauce on to my order but I nicely declined after the young lady said it would be $1.00 extra for such a small sauce, so my total was still $14.72. $10.00 for the 2 pizzas, $3.50 for delivery and $1.22 for tax as the receipt online explained. I work from 4 pm till 12 am so the pizza was supposed to be delivered to my job and I also gave instructions for them to call my number (864) 377 3714 when they were at the guard shack with the order. The young lady said it would be ready by 10:45 and I agreed. I waited outside in the freezing cold and rain for this food and no one showed so I called again as to where the young lady working had just told me that the man was "on the way now" with my food. This was at 10:52 pm. As I waited there was no car to pull up with the pizza hut logo on the hood nor did I receive a phone call, so by 11:14, 22 minutes later , I called again. The young lady said they were closed so I asked her ' At this point is my food going to be free? or atleast discounted? " she says, "Well he was supposed to be on his way , so let me just call him really quick" and she hung up. I called several times after we hung up to tell her to just cancel it but didn't receive an answer from her again. The driver called my phone at 11:18 and said he was at the gate. I flashed my lights on my car and told him I was sitting outside at the gate for atleast 20-30 minutes , and did the girl say anything to him about a deal for the strenuous wait? He said " No but I got your food, I'm the only delivery guy they have tonight and she hit me with like 5 of them back to back." I said well she said she would call you because you were supposed to have been here before now"...he said "Well aint no discount and it shouldn't be cause the food is still hot so just come and check your food and pay for it..when she called I told her I was on south main!" Even though I was inclined to still buy the food after he was being rude with that nasty attitude on the phone, when I walked up to the car he was still mumbling and talking trash, with what I would assume to be his girlfriend or something on the passenger side of the car. So I said no thank you , and he said, "fine fuck it" and sped off. I am so disgusted by the driver and the cashier for not finding a better solution, especially seeing that my job Carolina Pride, on 1 Packer Ave Greenwood SC 29646 is only 5 MINUTES away from 1506 Edgefield st, Greenwood SC 29646 which is Pizza Hut NEAREST THE JOB. Everything that I have stated is true please check your online system so that you can verify the addresses, the distance , and the times. THE DRIVER CALLED FROM THE NUMBER (864) 554 8622.No matter if he was having an awful day or not that attitude took my whole appetite away, and even if the young lady decided not to answer the phone for me anymore at least she was half-way courteous. This is bull crap and I will be calling corporate, and although I didn't lose anything because I didn't pay for anything I did wait an extra 15 minutes past my 30 minute lunch break. I feel cheated. Please resolve the issue.
I ordered pizza online for delivery from your store 703-781-8181 I spoke with the manger Ingrid who was very rude and had very poor customer service! When answering the phone I said hello how are you this evening she said what ?? I repeated my self and her response was ok !! I explain that I was not satisfied with my pizza that had no topping that I order she well ok we just put on there what corporate tells us then she said you. An send those back and I will put alittle more on before I could say anything else she hung up I called back no answer and I never got my pizza . I paid $ 4 dollars for dilvery and I gave a tip ! Very disappointed with the way she talked to me and how she treated the situation has if she gave me the pizza I paid for it and wanted what I paid for ! Unexceptionable service amd I will never order pizza from there again .
So we went to Pizza Hut this morning at lunch at their lunch buffet and when we got seating to sit down they had us it wasn't no Pizza Hut on the buffet and we had to wait 10 mins the first time to get any pizza there was apiece hair in my pizza. And we tried to go up to get more we had to wait 15 mins for pizza the was not one piece on the Buffet pizza hut was in new castle,Indiana
I wish I could give minus 5 stars!!! My husband called a store around 5:30pm on 11/13/18 to order a pizza. The store he called was Store Number 4137 at 1947 Exeter Rd. The representative had to put the address in incorrectly. We waited on the order until the driver called us back at 901.289.7779 to inform us that they don't deliver to our address. We verified the address with the driver and he stated they had the address in wrong so they cancelled the order. I called the call center and they replaced the order being ticket number 80.
We decided at this time to just go and pick it up. We get to the store and they tell us the order has been cancelled AGAIN. I called customer service again and they asked to speak to the manager on duty. The manager REFUSED to get on the phone. So the CSR (Felicia at 901.362.3333) called the store and the manager or assistant manager would NOT get on the phone to speak with her while we were on hold. The managers on duty at Store 4122 named Samantha Chastain and Alana Ware at 714 N. Germantown Parkway in Cordova, TN. are very RUDE, DISPECTFUL and need more training on customer service! For Customer Service to be on the phone trying to get our order correct and them to REFUSE to speak to them is unbeknownst to me. Then the so called supervisors are going back and forth arguing with a CUSTOMER. How professional is that? Should be a disgrace to Pizza Hut!
My name is Merkis Pina, I made an online order at the Kissimmee Florida location on BVL. I waited an hour and 15 minutes for them to tell me the pizza was still in the oven and would take another 10 minutes atleast. It was only a large pizza and cinnamon rolls. We just went ahead and cancelled the order. I understand sometimes it’s busy but i was the only person sitting in the waiting room for 30 minutes. And no manager came to speak to us and it was known we waited over an hour. I can send a online order if needed. We order at 7:33 online and then told at 8:40 it would still be another 10 minutes. We did check in multiple times from 8:00-8:40.
The general manager at your 407 location is very unprofessional and rude . He didn’t want to give me the special that you all had online. He was saying it was one price and I was trying to show him the picture and the price on my phone but he didn’t wanna to hereit he said he had never seen me before and I come in here all the time an order pizza. But this will be my last time..
The restaurant stinks like mildew and there were worms all over the toilet paper in the mens bathroom.
We will never return.
YOUR ORDER - 3181112164107001181025553
Placed on November 12 at 4:41 PM
I am a long time Pizza Hut customer but the pizzas I received last night were not an experience I want to repeat. It was only the fact that I had very hungry children at my house - ages 5-3-2 that prevented me from calling and sending the pizza's back. The toppings were about 2 inches away from the edge of the crust -- which was overcooked and too tough to eat -- even for the kids who usually love the crust and eat it like bread sticks. The Canadian bacon was overcooked and I could only find one or two pieces of bacon, there were puddles of grease in parts of the pizza -- maybe the buttery garlic spread but I didn't bite into the grease to test that theory.
The cinnabons are wonderful -- usually -- but last night all the frosting was poured into the center leaving the outer edges dry. Of course we tried to redistribute the frosting but the outer rolls were noticeably drier than the center.
I wasn't even tempted to keep any of the left overs -- didn't look good, didn't taste good. Not sure I will use the local pizza hut any time soon.
Dear Pizza Hut. Let me start out by saying I usually order pizza hut once a week. Well I did until a recently. I am not looking for anything in return no free food, no I'm sorry please come back. I just want you to be aware of the situation. I recently place a on-line order and while placing the online order I requested that a text be sent when my food was on its way. I received a message at 7:01 the order was out for delivery. 7:25 our food still had not arrived. I called the store and was told they where cooking new breadsticks then sending out our order. Which means it was not out for delivery. Our food was delivered about 10 minutes after my call was placed. So then our delivery driver arrives with our food. She then proceeds to say that our house is not lit up enough for her. That if she would have fell on our property she would have sued us. Our weekly orders/deliveries from pizza hut ended that day.
I ordered a Medium Pepperoni Pizza on Nov.10,2018 .Originally I was told, the wait time will be 1 hour. Once my order was placed the rep stated it will be 1 hr 35 mins. I advised the rep to cancel my order. After we hung up, I checked my credit card. It had already been charged $16.46 . I called back to speak with a Manager who was not helpful at all. I advised to send the order out since my card was already charged. The manager advised he does not see my order in the system and I will have to wait 3 to 5 days to receive the credit back on my card. I insisted that I need my delivery. He stated he would have to charge my card again. This time $3.05 was charged to my card. He stated he can't send the order unless the full amount is charged. AGAIN, I advised the $16.46 had already been charged. I finally placed the order with another rep and used another card and paid $13 plus tax, only to be told the wait is now 2 hrs. 2 hours passed and my pizza didn't arrive until 3 hours. It is utterly ridiculous. I expect my $ 16.46 plus $3.05 (19.58 TOTAL) to be charged back to my card. I attached the screenshot below.
I placed an order at the store at 1659 S Webb Rd, Wichita, KS at 1:30 pm and it did say it would be 60-70 minutes but 1 1/2 hr later I still didn't receive my order. I called the store and had to wait 15 mins before anybody came on the line and then was told they only have one driver. That is unacceptable! Whoever the manager is needs to maybe have more training on how to schedule enough people! I did cancel my order and whoever I talked to didn't seem to have a problem with me cancelling BUT if I were the manager I would have went ahead and sent the order for FREE. Pizza hut is my favorite pizza but I will now think twice about ordering especially from the above store! I am very upset about all of this and think the store has very poor customer service.
, last night we called to order pizza they said they didn't have that many drivers It'll take two hours for the delivery hold. I was told about the 5.99 medium pizza deal they have I ordered 4 of them. One with bacon and onions another with meatballs and ham , 3rd one with pepperoni and ham last one with ham and bacon. I also said the chocolate brownie that's on the 5.99 menu and the chocolate chip cookie. they told the price would be $44 and some change then pit me on hold got back on the phone and said $31 and some change I believe. I never received my cookies or brownies and have them 46.00 when they delivered the food. My pizza order was also messed up only 1 box was right.
I have been told 3 times in less than a month that you are out of personal pan pizzas at your Crawfordsville location in speedway area. How can that be??
We placed a web order at 5:44. We received a text saying 35-44, at 6:48, I called the store inquiring about our order. I was told that there was an error with our order and it had to be remade and they were fixing to walk out the door to deliver. I called again at 7:18 because we still have not received our order. I was told it was Friday and they were busy and it was on it's way. Our pizza arrived around 7:40. It was burnt and arrived cold.
I dont know what happened in the local store, but 2hours for burnt, cold pizza is unacceptable. After 2 hours, I was hoping for fresh pizza, it was just gross
So I ordered pizza with wings and a book it coupon we never got the wings got the personal pizza right before we left and they were under staffed they were gonna give us a free order of breadsticks and never got those so that was a terrible visit I was at the location in Hosington Ks
I placed an order online with the pizzahut here in Chicago at the 6700 StonyIsland llocation October 20,2018... My order totaled 35.00 it was delivered.... My order was supposed to been at my home at 2:30... I order the 5 dollar deal which was 2 pizza's chicken as well as 2 order of the boneless wings both were to be honey barbeque.... I ended up calling as usual to try and find out where the driver was in which I got a young lady name teneshia who was very rude and she stated the driver was on his way.. The time was 3:05 then and I asked if my order was going to still be hot considering it's almost an hour late and she said yeas..... The driver didn't get to my home until 3:30 p.m. And when he did he discovered that they didn't give him my 2 orders of boneless wings and told me he had to go back and get them..... My pizza's were cold and I had to reheat them. And when he finally came back with my wings which took another 20 minutes they didn't give him the correct one I had one barbeque and one order of hot. In which they were to be both honey barbeque... I called back to speak with a manager and I was put on hold and then someone hung up on me... I didn't call back at all. I filled out the survery I always get about my order experience in which I wasn't happy...I had originally stopped ordering from this location because they always have an issue and not enough drivers and are rude.
i ordered a salad from Pizza Hut on Wealthy st, in Grand Rapids, Michigan. The cashier then handled cash as someone paid for a pick-up pizza. she then went right to the back without washing her hands and started making my salad. I have video of her touching my salad without gloves on. At one point she is wearing one glove, then takes it off and continues adding to salad with bare hands. I talked with the manager and she said that she had been standing next to the girl that was making my salad the whole time and insisted she was indeed wearing gloves. So the manager completely lied too.
I have lived in Carthage, Tn for 30 years and having been eating at the Pizza Hut here for a loooooong time. And for as long as I can remember I get spaghetti with meat sauce and then ADD mushroom, onion and green pepper. I literally just ordered this a week ago FROM THIS PIZZA HUT! As I was stating my order, the server interrupted me and with a horrible attitude said “I can’t do that”. I tried to explain to her that I order it all the time, as I just did last week and before I could even finish talking she snapped at me “well it’s not in the menu like that”. Ummmm there are a lot of things not on the menu that people order, miss you gonna get smacked if you talk to me like that again! I then complained to the manager who had been hear forever and told her as long as I’ve been coming here I have never had a complaint but her server was just straight up rude and I was genuinely concerned she was going to spit in my food. She said she would ensure that didn’t happen, but didn’t seem to concerned with the attitude of her employee. After 30 years, I very likely won’t return to this location.
The last few times I have ordered from the Pizza Hut in Monee Illinois off Monee Manhattan road, the service has been beyond terrible my first experience I was picking up, the manager Stephanie was to busy washing her car outside in back when I could see right out the back door, waited ten min till she finally acknowledged me. The next issue was several online orders and wrong food or missing food and when I would call I would get attitude and laughed at and nothing could be done about the mishaps and money was wasted. The final straw was last week I ordered for delivery, the driver dropped my pizza in the driveway, then half my order was missing. ( I live 5 min from Pizza Hut) i called to let them know I was missing items and the driver had dropped my food, was laughed and and not even discounted or apologized to for the inconvenience. One of the orders was my sons dinner we waited 40 min for the food to return again not even cooked all the way and sloppy. Will most likely never order from this Pizza Hut again I understand accidents and mistakes but not repeatedly ever order.
Ordered pizza today 11/7/2018 at 740 PM. Delivery was made at 832 PM. The pizza arrived severely under done borderline mushy. I called pizza hut, store manager calls me back. I explain to him he tells me that he can send me a new one and he needs this one back. Intelligence him it's late already not waiting another hour. No apology nothing. The WORST service, and most unprofessional store manager.
Location
Hawaii kai, Oahu
Your customer service and delivery sucks this is the fourth time and I’m done I will never order from you guys again
I ordered and paid for a super supreme with prawns and extra mushroom and I didn't receive either
On Saturday November 6 I ordered a pizza online,after about an hour of waiting,I decided to call the store to check my delivery status. I got an answering service saying that they were closed for delivery,so I waited and never did receive my pizza. No phone call from anyone,they just didn't show up,they have been here before so they were familiar with the address. The following day I tried several times calling the store only to get a recorded message. I wrote a couple emails to customer service and never heard any response. This kind of customer service is unacceptable! Sincerely, Anne Wood
So I ordered though online and I asked for delivery and then about 10 min later Pizza Hut called me saying there was no more delivery guys to delivery so she asked me if I wanted to pick it up or cancel I said pick it up and asked if it was ready they said yes, when I got to the store the woman tells me that they have canceled the order beacuse their was no delivery guy to take it but they had called me saying if I could pick it up and I said yes and had to go all the way there for nothing I fell asleep without eating anything because they had canceled my order.!!!!!!! :(
I recently experienced horrible service with Pizza Hut in Jacksonville, FL. Pizza Hut is my favorite restaurant but after the type of service I received on October 31,2018 I don’t think I will be giving them my service or money anymore. I have used Pizza Hut in several occasions hosting Pizza party’s, work events, and recommendations on how great their pizza taste. I rather take my business and money some where else to spend. I contacted corporate twice in one day regarding the issue i had with one of their locations. I was told i would receive a call in 1-3 days from a regional manager, I didn’t receive that or an email. Pizza Hut doesn’t value the customers as to we are the reason Pizza Hut has stayed in business for so many years. If no one buys the pizza they wouldn’t make any money.
SHIFT MANAGERS FRIEND (MARIA) WALKS IN FROM STREET AND MAKES CHANGE FROM CASH REGISTER, DOES NOT WORK HERE. THEN WITH UNWASHED HANDS BEGINS TO MAKE PIZZAS. I HAVE SEVERAL PICTURES OF THIS HAPPENING. WHEN BROUGHT TO MANAGERS ATTENTION HE CUT MY HOURS THEN FIRED ME.
we order pizza 2 times a month everytime we pick it up their is not enough topings saterday i asked the cashier why she said when you buy a pizza for $7.99 you get less topings if that is so that is false advertisement we are going to take our business elsewhere,
I ordered 2 medium Pizzas,1Bottle Diet Pepsi and 6 Chicken Wings on Friday the 2nd of November.I didn’t speak to anyone at the Pizza store in Ewa Beach,Hawaii. I spoke to someone at a different place.She was not someone I would have hired in my stores in New York.She was not personable and lacked the good manners one needs to be an asset in any business.I was still. talking to her when she abruptly hung up .I. Immediately called back and didn’t she did not apologize at all .I said she was rude and asked her if the delivery person has change of $20.00. She. Said yes and hung up again.The delivery man was polite and I welcomed the change.
Upon opening my pizza ,I found it very thin and over cooked.The Chicken Wings we’re soaking in a very oily sauce.I and my family have ordered many times from the same Pizza Hut store.but we always received a delicious meal. This was horrible and the girl on the phone needs to change her behavior.New York Pizza Huts are second to none.
Thank you for this opportunity to help your business improve communications with your Pizza Customers
i had for extra sauce on pizza and didnt get any, the food was cold and the driver didnt come until 1 hour and 30 minutes later
I wish I could give a Zero rating! Ordered delivery at 12:30 pm. Was told told delivery time was 85-90 minutes (which is already ridiculous) but ok we did it. At 2:20 our pizza was still not here so I called and asked to speak to a manager. Some young Guy that answered said he was the manager. I explained situation to him and he said they were at a 125 minute time for delivery. That is not what online app said. I asked had my pizza even been made yet and he said yes it was ready about 10-15 minutes ago. I then asked when we would actually get it? He said driver should be back in 10-15 minutes. Given that plus the 15 minute drive to my house that would mean our pizza would be over 2 1/2 hour wait plus 45 minute just sitting so would be cold at arrival. I questioned this and his response was “yes that pretty much right.” Really? I told him that was wrong to do customers that way and could not believe that was all he had to say! Our pizza finally arrived at 2:50. Driver actually apologized and explained they have new district manager who cut hours and cut drivers. This guy was the only driver there today. On a Saturday! Absolutely ridiculous. Not fair to the drivers or the customers. Never again Pizza Hut!!!
Online order at 4:16 for delivery at 7:30, it's now 8:00 and no pizza! Run around from PH and no answer from local store. This is ridiculous and completely unprofessional and unacceptable. Pizza Hut you have failed miserably...you had one job!
Since 5 months ago, I have noticed that Pizza Hut restaurants in China no longer have any vegetarian pizza options in their menu. Not even vegetarian pastas, nothing. In the world nowadays more and more people are becoming vegan or vegetarian. It would be nice to bring back your veggie pizza deals, so everyone can enjoy the delicious food of Pizza Hut.
I was trying ordering for deliver person on phone was very rude wait time for delivery is 90 mins thats just sad. I was trying to cancel my order had to call back 10 times before someone answered
Well I Have Numerous Of Complaints For The Sycamore Store , From the time I walked in customer service was bad I seen a young lady sweep the floor the later on go prepare food after that I didn’t seen no employees wash their hands before handling food I walked out sat in my car and waited until my order was ready !!!!! WELLL I WAITED I 15 Mins Plus TO RECEIVE COLD BREAD STICKS & Warm PIZZA THAT WAS FOREMOST THE WORST EXPERIENCE IVE EVER ENCOUNTERED SO WHEN I WALK THEN AND TALKED TO THE MANAGER SHE WAS NOT SO FRIENDLY AS WELL PIZZA HUT GET IT TOGETHER
I order from pizzahut quite often and usually my order's are correct ,but this past time I ordered a few day's ago ,it wasn't ! I ordered a brownie and the brought me a cookie and see my kid's we're hungry ,so I didn't want to have to call them and have to wait for them to bring me a brownie back,so we just went on ahead and ate ,but here I am ordering tonight and I noticed that the brownie costs more than the cookie the other night ,which it's not but a couple of dollar's more ,but still to a struggling family every dollar counts ,so I would just like to say that maybe they should have the delivery driver make sure everything's correct before they leave ,from now on ! Maybe that'll solve the issue ,you know ?
It is bad enough you stopped serving warm marinara sauce. You don't get nearly enough with one sauce for the breadsticks so I buy and additional one. Now I pay 49 cents plus tax for a sauce that is filled 1/3 full. (SEE ATTACHED PHOTO). The portion cup and lid cost more than what you filled it with. Bottom line is pizza hut just lost a customer because you are being cheap and skimping on your product.
On 10-22-18, at your store in Canton NC, we had a bad experience. We arrived for the lunch buffet at 1143am. We were seated, and told that due to being understaffed, there would be a limited buffet. I asked if pizzas were still going to come out, and we were assured that they would be. There were parts of three pizzas at the buffet. In the next 50 minutes, two pizzas came out. One pepperoni home crust, and one thin crust pepperoni and banana pepper. The waitress never did come and refill our waters, and never apologized for the lack of variety or quantity of pizzas. This is the second time in 6 weeks that we have had issues with this store. My employees will be taking your store off of our lunch rotation because of this poor lack of management, quality, and quantity. The waitress' name was Chelsea. I still have my receipt. This is the second complaint I have filed, as I have not heard back from my complaint on the 22nd.
The store is completely ridiculous! I ordered the pizza online, changed my address because sometimes I have it delivered to my work and Hayley calls me to say half the stuff I ordered can't be made because their fryer is down and when she called she was so rude I hung up on her! I called back to get a corporate phone number she put me on hold 8 min to tell me there is no phone number to call and the website she gave directs you too a website of survey are you shopping black Friday at Walmart. The delivery driver calls and says hes at Walmart.. I said I changed it on my app to my home address ok where do you live, I tell him and he says ok, 4 min later hayley calls again rude and making excuses of why her stuff doesn't work and she doesn't control the app and being very rude..I ask for her bosses information she takes another 4 min to come back and say she will send him an email..I do not trust her, I want my money back and her manager to call me!! I will never shop pizza hut again. The regional manager over this area just called and offered free pizza but based on customer service and now my kids will be late to bed and my day starts at 5 am I am completely pissed!
I ordered online a $10 dinner box when the delivery driver got to my residence I made sure to go outside and greet her so she’ll know which apartment to bring the pizza to Incase she tried to call because my phone had been disconnected & she sees me and gets out & i waive to signal I’m the one who ordered the pizza but she gets back in the car and drives off and i try to flag her down but she keeps driving. I finally get a hold of a phone to call the store and they tell me it’s my fault because she called but my phone was disconnected but she’ll direct me to a manager & i hear the driver in the background say f*ck that I’m not coming back ,what she need to speak to a manager for ? They place me on hold and the call mysteriously drops. I call back and finally get the manager on the phone he tells me there’s nothing he can really do because i paid with my card and he didn’t want to void the order out to give me a discount for waiting so long for my order because it would “make him look bad in the system “ so all he can do is give me a $10 gift card for my next order and I’ll have to wait for the next shift driver to come in and deliver me my pizza. I ended up waiting over an hour and 20 mins for my pizza. When I finally got my pizza it looked like it had been messed with and it was cold .
I live in Perrysburg, Ohio. Our Pizza Hut has recently reopened. On our local Facebook group someone asked how the pizza and service is now that it is reopened. One lady stated a poor experience that she had. Attached is a response from I believe someone said a kitchen manager. I can’t believe that this is how Pizza Hut employees treat customers who have had a poor experience. Then when another lady defended her for stating her experience, he then threatened to get that customer banned for life. I have zero desire to support a company who supports such disrespect from their employees.
I ordered for delivery at 2:01 pm it is now 4:30 pm and i still have not received my order! i feel as though i should get a refund or free food or something this is ridiculous and i also called the store and they left me on hold for 15 MINUTES. my phone number is12162320488
We just called to order a pizza for delivery. It is 6:13pm on Friday evening 10-19-18. We were told that delivery time would be 10pm!!!! I thought the guy was joking!!!! I’ve never in my life heard something so outrageous. Even on super bowl or New Year’s Eve. This is some kid either TRYING to get fired or hates the owner. Pathetic.
We just ate at the Dahlonega Georgia Pizza Hut. Took over 35 minutes to get our food. The soup had mold in it, the personal pizzas were not cooked all the way and the waitress was rude and not at all in touch with customers.
I ordered a pizza to be delivered and after waiting 45 minutes I called and they said it never left the hopper. They brought the pizza and not only was it cold it was the wrong pizza. I called and they said they would refund my money. When I didn't see a credit I called back and they said It would take up to 5 hrs. I was never credited!!!!!!!!!!!!!
I have made three orders in the last three weeks for delivery and each time there was something wrong with my order. Most recent ticket number 0082 on October 18 at 5:17 PM boneless wings without sauce. Pizza Hut number 031775
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