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Pizza Hut Complaints Continued... (Page 2)

1360+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
20

I order a pizza and wings on 6/20/2023 at 8:24 pm online and a reply was sent back to informing me that my order would be delivered to me within 25-35 minutes. I called the store at 11921 Blue ridge in grandview mo and all they could tell me that the driver is running behind and that he is on his way. My order arrived at 9:40pm and the pizza was cold and that wings was cold and over cooked.
20

On 6/20/2023 at 4pm I ordered 2 large 4 topping pizza and an order of garlic Parmesan wings. When I got to the store the computers were down because of a storm. The gentlemen behind the counter said the priority was to get the computers up before he could help me. I was patient and then showed him that i prepaid online if they could write down my order to start making. I waited for another 20 minutes only to be told they made my pizza wrong by adding sauce and had to make another. Afterwards while looking at the pizzas they were made poorly barely having any of the extra toppings I ordered and having ham added on one instead of bacon. The wings had barely any sauce on them to the point where they were pretty much plain. After an hour we left and decided to call corporate for a refund since all the store offered was an apology. I then called corporate and spoke with a Leon, he took my information and told me that all he could offer was a coupon for 2 large 3 topping pizzas. That doesn’t even cover my whole order. I asked about the wings and he said all he could do was the coupon offered. After I hung up my wife called back and asked for a refund rather than a coupon. the lady I then spoke to said that in the terms and conditions it’s either a refund or a coupon and since I accepted the coupon I couldn’t get a refund. Leon never told my wife that she had an option he only offered the coupon. I would like a refund for my entire order since a coupon for large pizzas doesn’t cover my entire order, time wasted and poorly made food.
20

Thought I would try the steak and cheese melts. Well I did and was very disappointed Hardly had any steak and peppers in it. Need to learn how to stuff them better. Will not be getting them anymore. Sure didn't look like them on TV.
20

On 6-16-23 aT 9:00 pm, I went in to order a pizza for take out. I stood at the counter for 10 minutes and could see the employees. I finally tried to get their attention to make sure they knew I was there. They continued to ignore me and I left. This is unacceptable.
20

I have been calling since the last week of May to get a refund of $33 for an order I cancelled and no one has gotten ahold of me. I have called 4 times to no avail.
20

I called at 9pm and the girl asked my phone number pick up or delivery and my name then didn't say anything else just put me on hold for a long time..then I called back they didn't answer..my husband then called and he was asked if pick up or delivery also and he was immediately put on hold for a long time..they never came back on..he hung up and called back and the same guy by the name of ege answered and my husband asked if they didn't want to do deliveries or make pizzas or what ..the guy stated they were closed..my husband said why didn't u just say that when we called instead of taking our order and putting us on hold snd never coming back on..the guy said "I don't know why they did that" my husband said "well u r the one that did it..that guy said he didn't recall that! He was lying and this customer service is horrible..they lost a good customer
20

Bloomsburg Pizza Hut is now a disgrace.My husband and I frequent the Pizza Hut and it has gone to the bottom of the pit!! Never enough help, the workers are all miserable ,as if they hate their job. And the food is always over cooked. We don’t live in town so when we got home this Sunday I was not running back to return 4 over cooked meat lovers melts. We got for our visitors also and I WAS SO EMBARRASSED. I was telling them how amazing they were and then I GOT HARD DRIED UP MELTS. I felt aweful so we had sandwiches and potato chips. I Really DONT WANT TO WASTE MY MONEY AGAIN. THERE are many other pizza shops in our town. I’m sorry to have had been the one to complain.
20

My complaint about the pizza hut#026559
2426 S Kirkman RD ORLANDO
MY PROBLEM IS WHEN I COME BACK TO PICK UP MY PIZZA AFTER 15 MINUTES. THE PERSON ON CHARGE TOLD ME THAT THEY NEVER MAKE IT. When asked the manager for my money back response without respect ask her for her name she refused. Not wearing a name tag anyway
20

I ordered 2 medium-sized pizzas and 6 piece wings from the Pizza Hut in Oxford, MS 38655. It them an hour to deliver my order. I received not fresh and hot. I am really disappointed. When I placed the order, it says I will receive it in 20 to 30 minutes, but that was not true.
20

So I ordered Grilled Chicken Arrabbiata pizza medium and the pizza description clearly says no mushrooms but the pizza I got had no chicken but mushrooms. I am allergic to mushrooms and I ate 2 full slies as I was not expecting mushrooms in it. Later my toung felt itchi and thats when i realized it had mushrooms. How can they make such a silly mistake while making this. This is serious issue as my health is getting impacted by it. Also when i called the lady in the store she said the pizza was made by a trainee and since he is new he tends to make such mistakes. This is totally unacceptable. She said she will send a new one but this can be a life threatning issue and I m really scared to order pizza next time from their store. This is my worst experience every and it should be quickly escalated.
20

4th time I haven't received my sauce that I've paid for
20

The post falls pizza hut employee was rude to me over the phone while I tried to give my card information and accidentally said the wrong zip code and she treated me very poorly. She started throwing a fit and when I asked if we could just try it again and she did not act civil in any way and gave me all sorts of unnecessary attitude the entire phone call. She called me back after I hung up to tell me that my number was banned from all pizza huts and yelled at me with a lot of disrespect. The employee service at pizza hut is terrible and they have the customer service of an 8 year old.
20

Ordered a pizza at the pizza Hut on Hwy 67, Alvarado tx at 555 pm on May 29th. I ordered on the app and set up a pick up time of 630pm. I arrived at 630 pm When I arrived, there were several customers standing in the lobby, waiting for there orders. There was only 2 employees in the store. One was taking orders and making Pizza. The other was actually a driver who was cutting pizzas and boxing them. Looked as if there were other employees that didn't show up for work. Door dash delivery drivers came in and they made them their priority. It was 20 minutes before the employee making pizzas came to the counter. When asked, was told they were short help and would do their best. Another 30 minutes went by, with 4 or 5 Door Dash drivers picking up their pizzas. When it came to other customers,like myself, they started making those pizzas. Another 20 minutes went by. A couple of customers got their. Pizza, including 2 that ordered after. I was patient up to this point. Now it was going on going on an hour and a half. I blew up., and yelled out...WHERE IS MY PIZZA. Now, the driver that was helping left to make a delivery. The only guy working told me he had to remake my pizza. After waiting for nearly 2 hours, sitting in a little wooden chair I picked up my pizza. He did not offer a coupon or any other compensation for waiting over 2 hours for my pizza. Worst customer service I have ever received in 50 years!
20

Whe order a thick crust and when whe got there to get or pizza thay sold or thick crust pizza and gave me a thin crust pizza and I took it back in and the women in charge I told her that whe ordered a thick crust pizza and she raised her voice at me and said that it was a thick crust pizza and I paid 20 dollars for a pizza I didn't ordered she wouldn't do enything about it whe whe love pizza hut and there pizza but I don't know if whe will go back or not thank you
20

Too long to type but if someone will call, I’ll be happy to tell you my experience.
20

Waiter charged my card with another couple’s bill and vice versa on my card. When I brought to his attention, he stated he messed up but the manager told him there was a lot of paperwork to credit back the mistake so could the other couple just give us cash to make up the difference. That is so unprofessional. They had to write a check which thankfully I know them but if I had not. Waiter owned the mistake but they manager did not even come out and apologized.
20

International city CBD branch
Every time bad service
Bad stuff
Bad behavior
But today this branch closed time 3:30 am business hour
2:30 I am going this branch supervisor telling me branch is close
Sometime pizza finish , branch close, no, any person this counter
20

Order two med pizzas
One was correct
The second I requested NO CHEESE
but it came with cheese
20

I was charged twice on my card on 4/24/23 for pizza I didn't get or my money refunded or contacted by anyone for pizza hut is thus the way pizza hut does busines taking money and not taking to people about it after the complaint was made...
20

Every time we get pizza from our pizza hut there is never any sauce on it. Don't they put sauce on any more.
20

My pizzas were cold and made wrong. I had previously ordered them online so they should’ve been ready. When I got there they were not. The people asked me to come in and wait it would only be a few more minutes during that time I heard people in the bag, yelling, you stupid idiot, and other derogatory sayings People came and got their food anywhere from 3 to 6. I kind a lost count because I was getting angry. I took my pizzas and laughed and did not notice that they were not made right now and cold when I got home the people that were working, there were totally overwhelmed to call them back would’ve just made matters worse not for just me but everybody else
20

after 6 attempts to order over
phone all i got was a long recording of buy a new york style pizza,they finally called back and when i asked why they would not answer ,the reply was you want carry out or delivery-twice, went to the location and got no sane response, taking your number out of my phone, will not be back, inept service and attitude
40

Ordered from Pizza Hut Wooster Ohio
04/17/23 4:33PM TICKET 0042
I picked up order that was about ten minutes late from time to pick u on web
Drove home about 5 minutes
Set food on table and the pizza was cold
Bread sticks were warm
Wings warm also.
Have had several orders and this is the first time we have not been happy with the food
Just FYI
20

Ordered pizza at 333pm, 4/17/2023. Pizza arrived over 30 minutes AFTER i got a notification it was leaving the store [ i live 5 minutes away from store]. Cold, soggy pizza. $45 wasted.
20

I called to place an order for Pizza Melts. I ordered all 4 kinds. I talked to a woman who didn't speak good English. I"m not sure she totally understood me and I have issues understanding her. I got to the store and there was only an order for 3. I told her I'd ordered all 4 kinds, and there was only 3 and I couldn't wait for another order to process. They weren't marked which was which when I got home, so called the store and they weren't helpful in deciding which was which. The person I talked to was no help. When we started eating them they were very hard. My husband is 78 and I'm 72, we do have issues with our teeth. This order was impossible for us to eat. One of the orders was for our handicapped daughter and she couldn't eat her's. The 4th order would have been for our granddaughter and they were so hard she could only eat one. We had to to share the 3 orders we had but not one of us could eat one let alone 2 each.
Since I had already called store and wasn't help with which order was which, I feel there was no point in calling them to report all the issues we had placing this order, what order was provided, and the condition the product provided was. I was totally upset with this order.
I often purchase pizza from PIZZA HUT.
I will expect to see/hear a response from you ASAP.
I'm providing all the information about this order. This was odered at the phone number provided but the call went to a call center the store told me for the
Pizza Hut #034115
1654 Cassopolis St,
Elkhart, IN 46514
(574)262-3655
Server Brandy Ticket #46 (I think that's the number have issues reading it, had cataract surgery 4/13)
04/14/23 6:25 PM
Balance Due $30.78
20

I went in the other night to your pizza hut at 6463 Glenway Avenue to get a pizza for my children because they were hungry. I walked in and I heard shouting and cursing coming from the work area. I asked what the employees name was and I was told it was Sharon Eliot I believe was the name. She then waited on me and I was never treated with such disrespect. I was cursed at and called several 4 letter words beginning with f. I was just glad my children were not with me at the time that would terrify them by seeing the way a so called adult would act especially an employee at a store. I always told them that is not the way to act. I was at one time a loyal customer but now I think I will give my business to Little Caesars or Papa Johns. That is a shame because that was their favorite place now we will go elsewhere. I am sure you will lose more business if you keep people like that around. If you ask me they are toxic for the company. I will be sure to tell my family and friends. They went their to order pizzas for the games but however they will not be giving you the big orders anymore. Until you get rid of that worker I or none of my family or friends will give you our business. I wish you the best but if you keep that around you will keep losing business.
20

The last few times a pizza has been ordered they have been drrryyyy and very skimpy on the toppings. I try not to complain but this is getting ridiculous.
20

Ordered 'tastemaker: pizza : lg 3 topping for $10.99, and was charged 18.66 called call center twice, on hold total 45 min., Told me call store, called store n they said to call call center, run around for one hour, wanna be reimbursed, Chalmette pizza hut, receipt 0107
20

I ordered a supreme personal pan. I paid as it was coming out of the oven. The person waiting on me, Ronald, asked the only other person I could see there if he had made the pizza. He said yes, why? He said because you left half the ingredients off. Ronald started adding everything that was left off and I called back to him and told him that I didn't have time to wait for it to go back through the oven. He said well you can take it like it is and I said no I wanted what I ordered so give me a refund. I told him that I would normally wait but on that night I was on my way to a baseball game. He gave me a refund but never apologized for their error and my inconvenience. I thought this was very rude and unprofessional. The store number is 038928 in Sikeston, MO.
100

I like light sauce on my pizza. I ordered pizza tonight and it was PERFECT! I know it sounds silly but it’s just my preference to have light sauce. Also the pizza was to order and the delivery was fast and easy! I ordered from Pizza Hut in Abilene, Tx. Ridgemont Dr I believe. I can get the exact address if needed.
20

I've been trying to get hired as a delivery driver in Bloomfield, IA; but the manager Alex; says that I can't work their because I'll get hurt. That is an extremely dumb reason as to why he doesn't want me to work their. And when I went and talked to him the other day; he talked to me in a rude attitude and just doesn't care about me. He needs to be fired for that reason.
20

This was the worst pizza I've ever had!!!! Was dry cold and there was no flavor.. asked for extra cheese and didn't receive it. Pizza was under cooked, cold, I'll never bye another meat lovers again.
20

My wife complained about a pizza the big new Yorker being old, hard and paper thin. The manager Logan at unser Blvd suite c, Albuquerque nm offered a new pizza. When she picked it up she was cursed at by Logan. Your lucky I didn't put pizza hut and Logan on CNN. Never will I or anyone I speak to about this matter ever buy pizza hut again. I'll make that clear
20

Pizza was under cooked I had to cook it when it got here. Cold and tasted very old we couldn't even eat it because it was so nasty I ordered from pizza hut alot and this is the first time I've ever had a problem I'm very very unsatisfied my family was very disappointed. Thanks Melinda
20

I order at least twice a week five out of ten times my order isn't correct
20

Had a online order for delivery,while on our honeymoon.in servierville,Tennessee.didn’t receive everything that we ordered.pizza was cold,hard to even chew.was not happy with the end result.lost business!!
20

Paid more then what the commercial said on TV was not as big as seen on TV not a lot of pepperoni and crust was burnt
20

We ordered a Pizza from the Deerfiled Beach FL. Branch. The pizza never arrived. The app showed it would be here by 7:05pm est. At 7:15 I called and was told it left 10 minutes ago. At 7:35 I spoke to a manager that said 6 minutes out. At 7:55 I called to cancel the order and was told the manager could not refund me because he left and to call back tomorrow. I called my bank and began the process to stop payment. At 8:05 the driver called looking for my address, I told him the order was cancelled. At 8:15 the driver showed up at my door! I told him I had cancelled the order and to take it back. Worst service from a food delivery company I have ever had.
40

On the 18th of March 2023 I ordered a pizza and boneless wings for delivery from the Pizza Hut at 1875 West County Rd 419, Oviedo, Fl,. The pizza was supposed to be a large, hand tossed, with half being cheese, pepperoni, and bacon, and the other half being cheese, pepperoni, Italian sausage, and bacon. The pizza that we received was half pepperoni, and half mushroom. Not even close. It was ticket number 0091, and was ordered at 3:51 pm. You guys usually do better than this.
20

We ordered a medium cheese. sausage, mushrooms, green olives pizza and a six piece wings from your 2001 West Highway 52 location in Rochester, MN on 3/14/23 at 5:35 pm. This was ordered on line. My wife and I are here for a couple of days due to her appointments at Mayo Clinic. When we ordered, it said our order would arrive at our hotel within 25-30 minutes. After an hour I called the local location and they said they were running late and that the driver was on his way. After another 30 minutes we called again, asked for the manager in charge -" Elisa" said she was and we asked once again when we would receive our order. She responded again that the driver was on their way. After 1 1/2 hours of ordering, our food arrived cold and the pizza did not have the correct ingredients. We are long time customers to Pizza Hut and being in the customer service industry I'm pretty certain this is not how you expect your businesses to be run. There are many options to order good pizza and to being more honest on the timing of delivery arrival. I would appreciate a response to this email.
20

Pizza was very salty, all the vegetables had extra salt.
20

8254 Maurice Duplessis worst restaurant ever. The woman that answers the phone is very rude and says she has no time to talk to you. The manager yells at custumers and then hangs up on them. I give this restaurant 00000000000. Never ever will order from them again. I hope someone does something about the management in this restaurant.
20

It took 7 minutes for me to even get greeted. The food was cold and it tasted old. I was not satisfied and I felt my money was wasted.
20

i ordered my pizza from pizza hut yesterday and it hasn't been delivered and i have paid the amount and now ordered it is also not showing on my app. I am attaching my deducted amount statement.
20

I ordered a pizza and wings last Wednesday on the first. My pizza was not delivered in 45 min. I called back asked where was the pizza they informed me that the order had just left. I only live 7 min. away. Then the pizza was delivered 30 min later. I refused the pizza to Door Dash, that is who pizza hut in Duncan, Oklahoma used. The money was suppose to be refunded back to my card and it's been nearly a week and I still haven't gotten my money back and everytime I call up there they already say Aubrey is out of town. She never returns my calls like she was suppose to this morning and never did!! I would just like to have my money! I'm a very unhappy customer!!!
20

I ordered a BIG NEW YORKER... I counted exactly 16 pieces of pepperoni only on it. I'm very very very disappointed. I'm on disability now and I can't afford to be robbed like this.
20

The big new York pizza was nasty and not cooked I just threw it in the trash
20

On March 5th, 2023, around 10 p.m., I ordered a stuff crust 3 topping medium pizza. When the pizza arrived, it was cold and dry. So I thought maybe if I warm it up, it will taste better. The next day, I threw it away. I always order from this pizza Hut and never had an issue. I would like a refund, please, and I will stop ordering ordering at this time
20

Overloaded with sauce so sugary and crust was raw for advertising a NYC pizza!! I’m from NY and it was disgusting for 23.00
20

we called ahead to place a dine in order for a pizza they said it would be ready in 20 minutes so we put on our coats and headed for town 4 miles away .we arrived and were seated .we told the server what we had ordered. she then took our order for drinks. she brought us our drinks. we sat there and waited for twenty.I told my wife to go up and see whats going on .she said they were having troubles in the kitchen,another 10 minutes went by and they brought our pizza. the pizza was look warm at best . next time the server came around i let her have it and told her how disappointed we were so she went and got the manager.She said she was sorry we had to wait but had trouble with her personal and that she would make it right I told we had called in in the order way ahead of time we had to wait more than 40 minutes then got a cold pizza. besides all that the pop I was drinking had a big chip out of the rim of the glass.all she did for our long wait was 5 dollars taken away from our bill with a coupon. we are seniors and may never go back again. I filled out a form from our receipt that says how did we do and have heard nothing.
20

I'm a doordasher and I was waiting on my customer's food. Not only is it taking FOREVER but I saw a literal cockroach crawl across the counter right in front of me. an employee squished it before i could take a photo. address is 1105 W fort scott street butler mo
20

My husband brought home my order for the family. However, the pan pizza wasn’t pan, it was hard to eat the crust because it was so hard like it was left out for hours. Our brownie was also hard and tasted like cardboard. The wings were fine. I am totally dissatisfied with my food. And for the price of 49 dollars. You better believe this is why I am writing you today. This is such a ripoff. I would like a refund for my pizza and brownie. Like I said the wings were fine.
20

I placed an order on 2/17/23, order#3230217192055001413037888, I did not received the pizza when I called the store my order was canceled without any notification.
20

I made an order online and I always got a person from Pizza Hut to drop it off and I didn’t know they changed it to door dash. I didn’t get a location of the driver and didn’t get a call that it was delivered. I never got my food. I want a refund. I called and when I asked for a refund she hung up on me and was rude.
20

I ordered online took a hour for me to receive my order the manager was very hateful
20

On 02/19/2023 at approximately 5:30 pm, I ordered a lg.handtossed ham, sausage, green pepper and onion pizza to take to work with me . When I took my lunch break and opened the pizza, It was missing the sausage.I was very disappointed not because of the missing sausage but, how unprofessional the employee to whom I talked to on the phone..She actually yelled at me and hung up the phone without actually listening to my complaint
20

Ordered online service done at 8:35 went there and they have the door locked. Figured 835 isnt when they closed?
20

1st night my door dash order was 40.00 for 3 items and my cinnamon buns were burnt or overcooked. Tonight..02/14/23...I called the restaurant directly and told them about the burnt cinnabuns.I placed an order for 3 things and my order came to 25.26. 1. why did I get charged a 4.99 convenient service fee?
2.A 20 oz.Dr pepper is 2.39 cents?
3.my cinnabuns were undercooked this time and my parmesan bites were still cold. Now I would like a refund. please
20

I ordered online through the app, I ordered at 6:34pm. Never received my delivery. I tried calling. Phone rang and rang. I finally reached someone to place an order online. They wouldn't let me speak to a supervisor. I was hung up on 3-4 times. After an hour and a half I came up to the store. It took the poor girl 10 min to find out what was going on with my order. Then I was told it would be another 20 min. It's been over 20 min. I still don't have my pizzas. There's employees dressed like farmers in pajamas, dirty waiting area. Nowhere for customers to sit. There's 5 employees maybe and only one working and dealing with upset customers. I'm definitely not the only person waiting on food. I've waitod on food for 2 1/2 hrs. I will definitely not be visiting or purchasing food from this place again. The young lady behind the register trying her best to get everything done needs a raise or promotion or something. I'm attaching pictures. The young lady dressed in pajamas running around the kitchen with her hair down. Pink hair by the way, and running her fingers thru her hair and leaning up against counters and surfaces with food. I will be calling the health
department. Ridiculous.
40

We ordered online and got a email from Pizza Hut saying thanks for your order!!!! We get to the Pizza Hut location in York and they said it was not confirmed on their end. .. They did not do anything to either resolve the situation or anything and in my book that is poor customer service!!!!! And that Location has lost my business!!!!!
The location is
212 S. Lincoln
York, Nebraska 68467
20

Out of the three times Pizza Hut screwed me financially in the past year and plus their pizza sucks, little chasers is 3 times as good as theirs. Won’t be long before there’s no Pizza Hut left, I will never spend another penny there and I grew up on that pizza. Time for an era to end
20

Yes I live in Milton Florida and I've been getting pizza a long time from Pizza Hut in Milton Florida the delivery service and we got one medium pizza with Plano pepperoni a small thing of the center stick and it cost us $28 what the her daughter Melanie Watts our address is 6105 car c a r r Road Milton Florida 32583 we don't really come on load so if you're going to send us anything send it to mailbox thanks and have a great day
20

Order Details:

1 2-Liter Diet Pepsi
1 Big Dinner Box Cheese Stix
1 Big Dinner Box Honey BBQ w/ Honey BBQ
1 Big Dinner Box Pan-style Create your own with Pepperoni, Classic Marinara
1 Big Dinner Box Pan-style Super Supreme
$29.99 Subtotal
$3.21 Tax
$5.29 Delivery Fee (Not a Driver Tip) They want you to know this.
$7.70 Tip

I ordered the Big Dinner Box special,, $23.99, with a few modifications bringing the total to $29.99. In an amazing turn of events, meaning added costs, Tax, Delivery Fee plus tip (20% of the cost before tip, NOT just the cost of the product because some genius at Pizza Hut thinks this is how reality works,, my credit card was charged $50.00.

When I asked the driver where my cold drink was he informed me they had none, so I explain cost and value. He says, "Call the store please." I say, "No! I've done this before and I'm not calling the store to be put on hold, wait 30 minutes, just to be hung up on like the last time this happened." So the driver says, "I'm just the Delivery Driver" I explain to him, he's the Agent." He brought the wrong order and however he wants to address this, I'm dissatisfied with the continued poor service (between both the store and the drivers who want no responsibilities but expect better tips. Well, he got over for the day so instead of a fair 20% tip on the overall charges, he received 25% tip on a modified order...a modification i would not have agreed to if they just informed me they couldn't fulfill the order.

I have noticed that fast food and delivery has become a continuing poor prospect with no accountability.

Apparently the Drivers don't care and the Managers don't care, so guess what, I won't care to order from them again and I ask my friends and family to do the same if they wish to be treated better. Stop paying bonuses; stop adjusting orders without consent; stop accepting the status quo; and stop gouging the consumer by guiltily them into tipping above and beyond fair service value. No team deserves a tip if THE team can't get their act together. And for the record, I was a dwlivery driver for over 10 years while servicing in the military so I know how the operation end of this business works. Some people just work enough to get by and no further. This is not the way to keep an IPO company ahead of the competition.
20

Pizza was burned and cold at the same time. It was very dry the wings were NOT. Garlic/parm and hardly any sauce on them. This was at pizza hut 540a in Lakeland Florida 33813. Too much money to NOT get good food. Very disappointed and I will let everyone know.
20

I ordered pizza at 4:14 today and had a confirmation text and number saying my order was being processed. By 6 I still had no Pizza so I went to the store it was ordered from and the girl proceeded to tell me I didn't have an order. I decided to make domino's my new Pizza place. Pizza hut you going down if you continue business like this.
20

We ordered a pizza and chicken wings it was delivered COLD over an hour later. My family tried calling the restaurant on Boniface in Anchorage, AK 99508 . The Pizza Hut #039129 hung up the phone on us. We wanted to explain cordially about our disappointment with our order. My family will no longer order from Pizza Hut again, we are sorry about this experience because we have always been satisfied and this is the second time that we’ve received cold food. We paid $41.46 with our hard earned money.
20

I placed an order using your app today around 4:18 pm and scheduled it to be delivered at 5:45 pm. I called my local Cuero Pizza Hut at 6:03 pm to ask where my order was at and was told she only had one driver and that he was on it. After I got off the phone with her I received a message saying my order was finally out for delivery. I have doorbell footage that shows him here almost an hour AFTER the scheduled delivery time! I signed the receipt but now I wish I wouldn't have because we got a lukewarm pizza that was hard so hard in some spots I couldn't chew, and there wasn't any marinara sauce with the cheese sticks I ordered!
20

First the pizza box was half open when handed to me. I ordered pizza and mozzarella sticks and the delivery driver didn’t know what happened to the mozzarella sticks. The order was 32.00 and some change. Pizza was greasy, cold and the entire pizza had 9 pepperonis on it! Worst pizza experience ever!! Do better!! I git ripped iff!!
20

This is the 3rd time Ive placed in order with this pizza hut only to find out over an hour later that they are not delivering. Why is it every other pizza place can turn off delivery option online when its not availabl, but this pizza hut takes your order, cooks it, then calls and tells you your food is sitting there waiting and they will cancel it if you don't come soon. When this happened today...for the 3rd time, apparently the person I was speaking with didnt like me complaining about calling me 20 minutes after I made my order to tell me I have to pick it up...as he proceeded to hang up on me after saying we already canceled your order. I'm done with this store.
20

Ordered, waited 95 minutes till delivery- Hut was 2 miles away- they used door dash was their reason. We followed them go twice past our address.. ridiculous!! We will never order from any Hut again! This is not our first terrible encounter
20

Country Republic of Singapore Date 20 December 2022 Time 4.49 pm
When I was not sure what to order the counter staff 1144 Ana was rude and shouted at me to hurry up and started to bang the calculator
I immediately reported this matter to another senior staff
She was also rude to another customer before me who had difficulty paying by credit card.The comments to this customer like IF OTHER CUSTOMERS DO NOT PROBLEMS.WHY DO YOU HAD PROBLEMS
This staff should be given a stern warning
20

I would like to have someone call me .phone number 682_970_7387 I have been a big fan of Pizza Hut all my life until now. I had a very upsetting issue with one of your employees I had one of your employees show up at my home one night saying he was delivering pizza from Pizza hut in my neighborhood and he came by to see how my pizza was the week before. I had ordered a pizza that Wednesday before. I thought I notice the man as the one that delivered my pizza. I thought that was strange so I call my local pizza hut and checked to see if that man was in my neighborhood that night delivering pizza the manage said that man worked the early shift and was not working that night that said to me that man came to my door just to see me ? I do not know this man and I am a widow 63 yrs old that was very upsetting I did call my local police and made a report of this . I want something done about this .
20

I ordered pizza for delivery. Asked the delivery girl if they remembered the garlic sauce because every single time ive orded it with my meal it never shows up. She said no they were out so I asked if I was going to be charged for it because I was every other time. Anyways she was very rude and sarcastic saying Oh I wouldnt want you to be charged for something you didnt get. Very hateful in fron of my 11 year old son. Plus the food was also cold. I will not order food from Neodesha pizza hut ever again. You lost a customer because of a very rude delivery driver. I hope you fix this before you lose other customers. My son asked why the lady was so mean to me.
20

Place my order on Friday Dec 8th2022.
At 7:05didnt receive my food until 8:15 which I checked my order it was wrong I ordered pepperoni and I received cheese .The store clerk told me it wasn’t anything she could do about it that’s the way it was ordered online and if she could make another one it’ll be 25 mins. This is the second time something like this happened the first I let it go . But not this time so I called customer service the same day to get a refund spoke with someone and said I would receive an email but nothing has came thru. I’m highly disappointed and just want an refund
20

Pizza Hut location on Troy Foad in Edwardsville, Illinois. I am not complaining about the service there. They were fast and friendly. I'm complaining about the two pizzas I bought there. The thick crust Supreme was the better of the two, although not nearly as good as Papa Murphy's pizza. The thin crust pepperoni, black olive, extra cheese pizza tasted like how stinky feet smell. I am half European, so I even like stinky cheese, but I threw most of that pizza away, it was so bad. Why can't we have a good Pizza Hut any more? Ah well. It waa a pointless question anyway.
20

I ordered pizza and my total came up to $51 and some change and that was even with a delivery fee even though I was picking it up. When I get there they say it's $76 and some change. I said I'm not paying that thats ridiculous for 3 pizzas. They didn't even try to make it right and sent me on my way.
20

I am on social Security and they charged me 68.00 for 2 pizzas and 4 bottles of water! They didn't tell me they dont have free water or a discount for seniors! And the pizza was terrible
20

I bought 250 in gift cards from Walmart in sylvan lake for pizza hut for my students when some tryed to redeem them we were treated horrible told go somewhere else we don't except when we said we bought them locally we were told we don't care and he walked away so frustrated why sell them if you're not excepting them
20

For some odd reason, lately my order has been very cold or not done all the way how me and my family likes it. However,im the type of female that do not make any complaints when it comes down to my food etc. But I've really had enough with pizza hut. Enough is enough. My pizza, cheese bread, and chicken alfredo was horrible. The whole works. My order was not done and the chicken alfredo was totally different and was not good at all. I be spending my last on pizza some times because i love pizza and my family loves pizza and whatever else that i order from any pizza restaurants. So sorry for my complaint. But if im going to spend my last dollar on some pizza, cheese bread, & pasta. Please satisfy and make it delicious for me and my family.
20

Ordered Big Box via phone 1 Pepperoni and 1 Canadian Beacon Pizza, Bread Sticks, Marinara Pasta, with Side order of Peperoncino.
Total $29.28
Per rep that took my order when I called stated that the Big Box was $22.99 thats what it also states per app. Toppings on pizza was incorrect instead of a side order of peperoncinos which i had to ask for them. The other pizza didn't have that much topping mainly cheese. The pasta was Alfredo not marinara. The bread sticks where about the only thing correct. By the time I got home it was pass 10:00pm so I didn't call the #'

Ticket# 0109 Carry Out on 11.20.22 @ 8:28pm Entered by Koninoc 036046
20

Bluefield va Pizza Hut a lady named Paige very rude they do not have no idea of what they are doing there ordered twice no orders I call after 45 minutes this was yesterday fed up with this bunch down here need to hire someone that knows how to deal with the public
20

I ordered an order in line at your Fairbanks Pizza Hut When I got there 1 hour later at the time they said it would be ready it was not even in the oven the help at the store was rude and said j could wait fir an hour to get it or just cancel it it was 60.00 order he said he didn’t care and cancelled the order horrible attitude
20

I made order through the app 11-7-22 at 6:30pm to Elkin NC Pizza Hut. 2 hours later and 2 phone calls I canceled order. Very rude spoke to a lady named Amanda and the supervisor both made lite of the pizzas not being delivered said nothing they could do . Very disappointed in customer service.
20

Saturday 19/3122
I order pizza and it was mushy and too much sauce, and cold,I called in for refund and ran into another problem after ten minutes of her on register for a receipt I never got my receipt andi was told to come back Tuesday well it's 11:30 am and I haven't been refunded and they are closed so if I can't reach any one for my $8.00 I will take other steps now it's just the prinsable of it
20

On a couple of occasions I ordered food and parts of it were under cooked making me have a minor stomach ache. If a child were to eat the under cooked food they could become severely sick from it. They need to cooked there food entirely. The pizza hut in question is in Waukee, Iowa on Hickman road.
20

I ordered chicken alfredo. When it was delivered there was no chicken in it and the very small tin was half full. I called the store 5 times to make them aware of the problem. Each time they said we are not taking any new orders and would hang up. This was at 5:05 p.m. On the 5th call I asked to speak to the manager and he said lady we are busy and it will take a long time. I waited 10 minutes and gave up.
You also charged me 3.99 for delivery which I was not made aware of. I also tipped the guy 5.00 because he had a hard time finding my house. I have never in my life had service like that or treated like that. I will never order or eat at a Pizza Hut again. My bill was 18.89 for an terrible dinner mind you cost 8.99 for an incorrect order. I hope you correct this poor excuse of running a restaurant.
20

They will not give me a discount or anything in the last couple times it's been bad service and bad Pizza
20

My order was completely wrong. I was told the manager quit which was part of the problem but I then had to wait an additional 40 mins to then receive my order.
20

I ordered by phone and patiently waited for my delivery to my motel which you've been to several times
Upon calling back to restaurant they have no order for me and it's because you have people answering the phone that don't speak English. !! Never again and please keep your bribes . Hire Americans that speak English.
20

The web site no longer allows me to order for a later time. It also does not allow me to leave a tip for the driver. I order from Pizza Hut at least 40 times per year, but won't again unless these things are restored.
20

And this is how your stor3 manager of Streetsboro 44241 responds to their actions. Absolutely absurd.
20

Ordered at 8:46 they say it out for delivery then changes hand to door dash then changes drivers three times then call dispatch pizza hut then transfer me to store and she gets pissed and hangs up on at me when it’s almost 10 and it hasn’t been delivered then I call door dash driver he said she gave the order to someone else . That might have been all she needed to say other than be a complete arrogant rude person. Then try to call back and I’m sure DoorDash tries to call back and no answer . Absolutely horrible customer service . I’m sure with no repercussions that is why she feels she can treat your guests this way . She knew what she did and should have owned up to her mistake. And with the store closing time made it very convenient for her !
20

October 1st i ordered 4 pizzas. Two pepperoni that had little to no sauce. One bbq chicken pizza that had no bbq sauce on it a sjlreme that i requested the mushrooms be left off and they put mushrooms on the pizza. I got one of those sueveyrs that night about service and I was very honest and gave very dissatisfied and told why. The next day a guy reached out via email to say sorry for the experience and that I would be issued a refund which I never got and that was 10 days ago now.
60

The complaint is where the lid was off of the single pan chicken Alfredo and I got sick off if it loose stools like it was not cook enough
60

I order a cheese stick and small single pan chicken Alfredo when I open the box to the Alfredo there was no lid on top of it the driver was Victoria unit 002086 the number to the restaurant zone F-06 Robertdale AL
20

I went to the Pizza Hut location at 500 Nathan Dean Blvd Ste 101 in Dallas GA. I placed an order around 830 for a large pizza and (2) 6 piece wings and a brownie. The Supervisor/Manager, told me to come back in 15 mins. I come back in 25 mins only to be told the wings weren’t done and they forgot abt the brownie. I was also told that it was taking so long because the supervisor/manager was outside arguing with her boyfriend and not helping with the orders. Long story short, after an hour of wasting my time, I cancelled my order and will never go back to this location. The worst experience I’ve had with horrible customer service.
20

I called our local Pizza Hut in Aurora Nebraska. They told me it would be a 2 hour wait. I stated if I ordered online it says it would be ready in 15 minutes. She said no - that is a ruff estimate and it would be 2 hours before we would be able to pick up our order. Very disappointed.
20

I ordered around 7:30 yesterday didn’t end up getting my order till around 10pm after calling 3 different times finally got to speak to someone who knew what they were doing they haven’t even made my order yet they guy promised they’d have it right out next thing after about 40 more mins a freaking doordash lady shows up wit only half of my order, this is absolutely rediculous out of a 45$ order we received a pizza the mtn dew 4 pack and some breadsticks, we ordered and paid for. Large stuffed crust pepperoni pizza order of hot wings Cinnabons mtn dew CHEESE STICKS no bread sticks and an order of chicken Alfredo if there isn’t smthn done about this I swear my family and I will never order Pizza Hut again and make sure everyone I know knows how little Pizza Hut values there long time customers even after waiting 3 hrs the guy who finally found out what was wrong didn’t offer apology nothing worst Pizza Hut experience I’ve ever had
20

Order pizza and wings with the last of my money I had for my child and myself at approx 9:32 pizza hut NEVER sent my food or did they VERIFY me that there WASN'T going to be a delivery.. TRY CONTACTING THEM CALLED THEM 16 TIMES BEFORE I WAS NOTIFIED THAT THEY'RE NOW CLOSED WITH MY ORDER STILL BEING ON THE TRACKER AS BEING BAKED... contacted manager NEXT business day EXPECTING COMPLIMENTARY ANYTHING for the misunderstanding for the delay for not having communication especially APOLOGY she was so rude!!!!!!!! and told me there's NOTHING SHE CAN DO but refund me my money and IM to wait on that refund other than being refunded there's nothing that she can do which is totally not in the book of customer service and keeping your customers satisfied in coming back with somebody too... I don't think that's SUPERB CUSTOMER SERVICE nor do I think that that's the way that you should HANDLE YOUR CUSTOMERS.. that was not SATISFACTION nor did she try to offer any kind of APPRECIATION.. I understand that I will be refunded..but you also have to make sure your customers are REWARDED for MISTAKES by the COMPANY you have to fix your errors not just send me on my way and make me wait for my refund ... AND with a nasty attitude it's the Pizza Hut in New Orleans Louisiana on general degaulle and I'm very very very very UNSATISFIED and I am a long time member of Pizza Hut I would love to reorder my Pizza Hut but I don't feel like customer service is good enough for my money at this point..
20

My wife called to order food. 2 hours later still waiting on our food. When we finally received the stuff it was Absolutely Horrible! pizza hut in 5 points west is Absolutely Horrible . I do understand that the level of customer service has fallen way down but this is ridiculous. 40 freaking dollars waisted! But you guys don't have to do anything about it because eventually if this keeps up this particular store will be a check cashing facility and or title loan place. Just Plain Pitiful.

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