Pizza Hut Complaints Continued... (Page 3)

After making multiple efforts at ordering online and not being allowed to sign in, I gave up and ordered by phone. However. I ordered by a different phone than number to which my Hut Rewards is linked.

I talked with store personnel, and they advised to contact you since it was a different number. I would appreciate your giving my Hut Rewards for Ticket #0092 on 9/9/22 @ 6:37 p.m. at W. Pipeline location in Hurst TX. The charge was $66.74.

Please let me hear from you.

The pizza was not good it had a weird taste.

I would like to share my displeasure of your employees. My daughter proceeded to pull into the parking lot of your Calhoun location in Houston. As she was figuring out where to park a driver who later identified himself as Albert (filling in at that location) proceeded to back up and did not wait for her to move. He got out of his car and began to verbally get aggressive with her….yelling. She was on the speaker phone with me at the time so I heard the entire interaction. He got back into his car and proceeded to back up and hit her car and then got out and begin yelling and screaming again. He was so out of line that a bystander stepped in to say….”hey…you need to stop talking to her like that”. My daughter is a teenager….all of that was not necessary. I called the manager Nayeli….she hung up the phone in my face. I left a message with the regional manager and have not received a return phone call. Additionally, I sent a text message to both of them. My daughter took a picture of him and his vehicle and he yelled out, “I don’t care…take a picture of my car.” Is this who you all are hiring to represent your company? This is unacceptable and he is nothing more than a thug.

Took over an hour to get my Pizza delivered. My pizza was delivered by Door dash which I don't use due to too many mistakes. My pizza arrived old and the crust was as hard as a brick! So confused about the charge too.. the message said 20.88 yet it was 22.70! I paid it because it was the girls fault that delivered it!

I ordered my pizza online around 630pm at the Pizza Hut at 70 E West Kaahumanu Ave. it said the pizza would be ready in 15 to 20 mins. When we got there they said that the pizza was given to another person by mistake!!! They said that they would make me one and to come back in another 20 mins!!!! Well I have 3 grandkids waiting in the car for there pizza and I come back empty handled and they have to wait another 20mins!! The person who helped said they would take care of the bill, so .... I got the order but I had to pay full price for everything!!!! WHY!!!! I have managed Restaurants for 30 years and have just retired, and if one of my managers would have taken care of the my guest like that, I would have put them through training again!!!! Your managers should have at least offered something since I was inconvenienced by your company's mistake!!!! Thanks for listening to my complaint, after, I called the M.O.D. she listen to me, and said that the next time I make a order she would give me a $10.00 discount if I order another pizza, Still not sure if I will order Pizza Hut again though!!!!

With COVID numbers so high in California why are the employees NOT wearing masks? That’s unsafe to the public!
Pizza Hut on Palomar in Chula Vista CA 91911

When I asked for my pick-up my order (2 medium pizza deal), I observed the server retrieve MY ORDER from a DELIVERY BAG!!!
I looked at MY BOXES & COMPARED THEM TO THE 4 OR 5 OTHER "FRESH PIZZAS" NEXT TO THE DELIVERY BAG MY 2 WERE IN! It was obvious to me that my pies had taken a ride and been returned. But what could I do? I'd already paid for it and my family was waiting... the 2 pies were old and stale. Totally inedible and a waste of money! I intend to post full review of this action on social media, I WILL NOT ORDER FROM PIZZA HUT AGAIN!

20 dollars for a pizza that's so small it doesn't even feed 1 person? We let me say this, never again will you make a dime from me let alone a dollar. Your corporate greed exceeds the bounds of propriety. From now on Domino's will get my families business. At least they give you value for your money. You've seen the last of my business. So long Pizza Hut and hello Domino's.

Guess if you call the store number but it sends you to a third party to order the least they can do is tell you...AND that you will be charged extra for that service...now on to my complaint...we ordered a stuffed crust pizza said for $12.99 and Cinnabon $6.99..total we were told was $20.39...go pick up pizza got charged $25.+...we called the store they said that pizza wasn't on special anymore...yet when we're ordered it was...the website has it there for $12.99...OK if SOMEBODY can't keep up with the website take it down ...VERY MISLEADING....the pizza by the was was horrid anyway..NEVER will we go there again..these places have been downsizing their products but still charging out the roof....this particular store is in ROSEVILLE MICHIGAN 48066!...plus when we called we got hung up on...before the manager decided to answer the 2nd call...proceeded to inform us that that pizza wasn't available yet they made it for us ...really?

I ordered the Edge pizza and I couldn't taste the sauce they didn't put enough sauce on my pizza and I called and spoke to a lady manager and she got smart mouth with me and said she's the one who made my pizza and I told her that I couldn't even taste the sauce and the pizza was warm and I wanted it remade and she said no . I want my pizza remade with a lot of sweet sauce

Your recent endorsement of the children book "Big wig" has caused us as a conservative family to STOP going every Friday night to our local Pizza Hut with our two boys (8 and 9 years old)
Do not be surprised because we are two GAY men, raising kids, because we feel your decision to push this crap on young kids was wrong. What the HELL were you thinking???
We are proud gay men and we feel you are pushing the gay thing down children throats! We raise our two boys to respect the police, respect authority and support their local fire department. We do NOT e two conservative men. We want prayer in school. We want morals and values in our country. We hold our 2nd amendment right close to our hearts and we will NEVER allow a "woke company like Pizza Hut to take our great nation down. Bye bye Pizza Hut. We have already located a Christian pizza place and they love our money!

Extremely horrible customer service. This Pizza Hut outlet failed to complete the order. The Delivery guy came without a 2L Pepsi as per the game night deal. I asked him to bring it whenever he was able to. I paid the bill as well as a generous tip. A day goes by and I didn't receive the item. I believed at this time, I was owed the item or the money. So I called the store to ask them to deliver it or refund me the amount. He said he couldn't refund the amount but we agreed to be delivered. He then goes to verbally abuses me in a language I knew. He was surprised when I confronted him about it. I then refused further service from him and didn't want the 2L Pepsi. It is extremely disappointing to see them disrespect customers and values as a human being. I request everyone to stay away from this store.

I went to the park ln... location in Dallas, TX off 75 Central Expressway... and the Manager was rude and served me a cold pizza and tipped themselves 4 dollars I want a refund on my purchase end of story pizza hut has shty Pizzas and poor customer service... I want my refund end of story its $14.56 Cents you don't allow your employees to steal money from customer... I want my refund the pizza was cold

I have 272 points, so I called and asked if that was enough to get a $10 taste maker. The guy that answered the phone said I think so and I said well I think so is it you know you know so. He then just hung up on me. I called back and asked for the manager and that's the same thing and she put me on hold. After being on hold for quite a few minutes I called back. And was advice she was helping a customer in the front of the store. That is horrible horrible service, I know it's hard to get help these days. But those people have no business and customer service. By the way what I'm eligible for is a two topping medium Pizza to redeem on your site. That pizza cost $14 and change. And of course a $10 taste maker is obviously $10. I don't know why I can't redeem my $272 points to get that.

The pizza was burnt my boneless wings had no sauce they were dry .bread sticks were cold .it was the biggest disappointment I have had from pizza hut ever

my name is yanisleidy vidal borges I am very upset and dissatisfied with the customer service of pizza hut, I ordered today 04/21/22 a pizza by mistake to a wrong address through the app, realizing instantly that I had placed the order, I called the store and I told them that I made a mistake with the address, I did not received any help, they put me on hold countless times, they hung up the phone on me, then I contacted someone who told me that i can cancel the order so I cancelled, then 20 minutes later I received a call from the pizza hut driver who left my order at my house door, I told him that I had canceled the order and he told me that he didn't know anything, I call the store I tell him what happened they hang up on me I call one more time I get a very rude person who supposedly was The manager he starts yelling at me and telling me I waited 20 minutes after the driver left to cancel the order when I called immediately after placing the order, then he tells me that since I have been someone who is problematic, he should return me everything but that I can no longer be a pizza hot client anymore, how is that possible when it was a human error, I felt discriminated against, I felt treated unfairly, then I look at my bank account and I don't see any reimbursement from them. I want to report this branch office because I feel that they treat the client unfairly.

This is the address of this branch:
2189 Scenic Hwy N # A, Snellville Ga 30039

Discussing place to eat !! I use to brag about that Pizza Hut had the best food and service out of all of the restaurants that had that name on the door. Now I’m sure I will not be recommending that place or any of them because of the atrocities that I witnessed at this location.
And I expect you to get ahold of me to hear about it unless you don’t care about it either(management at this location) didn’t care so why should you.

I tried to place my order on line but it kept kicking me off, went to store to see why it would not take my order, she said they were having trouble and could not order on line, I asked her since it was down could I place my order in store, she said they could only do that on line, well I ended up spending $50 instead of $25.99, now that's not right, my ticket is #74 on 4/2/22 at Jackson, al store, unit 002075, at 16:28, I think I deserve a refund

If they cant eork with their own App, what is the point in having one? Ordered pizza forever ago... they didnt know they needed to deliver the delivery order! What does "Pizza Hut" do to correct these issues?

It's kind of a lot of when I call I get shoved off to some idiot call centers that can't place the order or enter the order the correctly I had 3 different issues with in the last couple months from these call centers

I ordered a familly pack on 03/19/2022. When i went to pick up my order I waited over 5 minutes for someone to come to the counter and wait on me. I finally stuck my head in the kitchen and asked to be waited on. The young man took my card away from the counter to another register. I called him back and told him to please run it in front of me. He got mad and huffed at me and went to get the manager. The manager then did the same thing. I asked him why he did that and he said he didn't want to set up both registers because they did more business through the drive thru. At that point I was already upset so I left. When I got home the Pizza was doughy and under cooked and the pasta was burnt and dry. I was even madder at this point. I will not use this location again. I will go back to Bridgeport. I paid over $27.00 for a meal for my family that was terrible. I rate them a zero

Why do u have people taking pizza orders from a call center? They are costing u customers including myself now. I was unaware of u even having such a service until the last time I ordered from u. I placed an order, had it charged to my credit card then I received a call back saying
that it couldn't be delivered. After the employee explained that my order had actually been placed thru a call center & not directly with them answered my question of why the last few times I placed an order, I had such a difficulty time doing so. Either they had tried over charging me or there was difficulty in comprehending what it was I wanted ordered. Both times it took over 20+ mins. to place my order. This whole calling center idea u have put in place is and has cost u valuable & long time customers. I felt u were at least entitled to know why I will no longer be ordering from Pizza Hut.

They told me 55 minutes it was almost 2 hours I paid for food up front didn't get my 2 litter drank

Today I called up call centre order pizza at 4.36 pm spoke to Mr Lim who informed that needed half n hour delivery . I agreed, after 5.28 pm I still did not receive my pizza, my children are very hungry n crying . I called up call centre again at 6 pm spoken to Cik Nak
She said the Bdr puturi branch Mgr will called me , after 10 minutes the branch Mgr Cik Fatimah called up and told me
That my address was not under their coverage , she asked me to Cancel the order! And she said she unable to contact me ! OMG ! Yesterday I
Did order Pizza Hut , Pndanfood able to called me why she unable to call me , I was extremely angry n unhappy on the Pizza Hut Mgr service , 6.15 pm I called up call centre again spoken to Mr Lim who I order Pizza from him at 4.36 pm . He just told me the Bdr Puteri Mgr will called me . OMG , I told me all the incidents happened, he just reply me the same! 6.35 pm Cik Fatimah called up with unfriendly sound n informed me that pizza will reach my hse after one hour! OMG ! What kind of service level! Pizza Hut is international brand which downgrade by certain staff ‘! Really spoiled my whole day mood ! Pls explain n investigate it n explain to me !
Unhappy Amy

When I went to the store, no one greeted me when entering or leaving. Wait for about 15 minutes before someone helped, no one apologizes for the inconvenience. Workers in the back talking and laughing.

This is not acceptable. I work in the customer service and the main goal is to be friendly.  I am not asking for a friendship but a simple hello would be appreciated. 

I don't know the problem, but our local hut in Vidalia LA. Closed at 8 when their door clearly states they are open till 10 on Sunday nights. Don't know if it was a staffing issue, or what. There were 3 people there and it's a take out/ delivery only store. I had my mouth set on buffalo wings. Guess I'll be visiting Johnny's pizza from now on. I sure hope you all can get the problem fixed for others.
Thanks

When you call it goes to an answering service. This is the 3rd time it was not sent to the store. The manger here took care of me which I’m thankful for. But the answering system is horrible.

Waitress Amanda I believe was rude appearance was dirty she was doing drugs in your parking lot when we left order was wrong she has no right serving food or speaking to customers worst experience of my life I'll never go back

My complaint is with the Pizza Hut located at 11115 Crenshaw Boulevard. I ordered a pizza around 8 p.m. to be delivered to my home. Delivery never arrived never came. I called to see what happened and the phone was off. Then I decided to go up to the Pizza Hut to get my pizza and the door was locked but I saw people in there cleaning up and Counting the register. I begged the girl to please open the door but she just kept mouthing we are closed. I was charged $28.70. I decided to go to my car and wait on someone to come out so that I could talk to someone. When they came out I voiced my complaint respectfully and they all ignored me again and proceeded to get in their cars and leave I was not even given a chance to to be heard nor get a return from my money. There were two ladies and three men. 1 African American lady one Hispanic lady with blue or green hair three American men. I was disrespected and I felt very embarrassed after knocking and yelling from outside in the cold wondering what happened to buy food or to at least get a refund. This happened on December 24th around 9 30. I have never been treated by a staff in such a disrespectful way. I was treated as if I was a bomb begging for change or something. Mount my banking Institution will not reimburse me for the money they told me to take it up with corporate Perry Oh well I would love to see if those employees be reprimanded for the horrible disrespect that I experience and I definitely want my money returned.

I love Pizza Hut and order there frequently. I called the local Pizza Hut on Four Seasons Blvd in Hendersonville, NC for take out. The lady who answered struggled with English. I could not understand 1/2 of what she said. I wanted 3 personal pan pizzas. She kept misunderstanding what I said. Finally, I asked to speak to someone else. I was transferred to the local (I guess) Pizza Hut where I repeated my order. I was told they were out of personal pan (what?????), so I had to order medium. I don't understand this and asked the question---do they not make the crust? Never got a satisfactory answer. I was told I HAD to order medium if I wanted to order. I ended up paying 3X what my regular bill was when I order from you. Additionally, I asked if perhaps I could get some off, a coupon applied or something. I was told emphatically that I had to bring a coupon in to get anything off. I am a Customer Service Manager, and this was totally a bad experience from beginning to end. This was not my fault, but your employees refused to consider anything to even somewhat make up for the extra cost and frustration.

The last three times when I ordered pizza the pizzas we not the way I ordered them the ingredients were ordered half on one side and half on the other but the ingredients were half way on the other side I ordered them that way because I don’t like it items on the other side also there have been times when I didn’t get one of the ingredients I ordered don’t believe I will order anything anymore

Ordered on app,, arrived 2 min early,,, they came out 10 min after app said done,,, man came out and said we need to wait on just one of you pizzas?,,, 30 min later I got my order curbside.. one pizza cold one pizza a mess …

I was insulted and threatened and I am scared to death to return to the Pizza Hut on Preston and eastern park way in Louisville ky. I was sent a threatening text message after I left the store on Preston and eastern Pkwy in Louisville ky.

Ordered pizza and took hour 10 minutes to deliver. Was lukewarm and limp when arrived. Inedible! Cost me $43. Will NOT be ordering again!!! Oleander Dr Wilmington NC

I order 3 pizzas from pizzas hut they delivered 2 pizza completely messed up my order when asking the manager to replace order she hung up and refused to fix my order. I called back and asked for then to take back incorrect order for a refund and was hung up on. I and so unhappy to told the will not do anything to fix my order. Managers name was Daylin.

Qrong order for the second time in 2 days

I went in to order and no one would help me there were 4 or 5 employees which none acknowledged i was there. The manager walked past me like I wasn't there not saying anything as she past. I walked out. I have had several orders incorrect in the past also. Very poor employee skills

I purchased and paid for a $70 delivery order and both pizzas were mangled and scattered in the boxes, order of 24 bone out wings were cold and hard as bricks, and I am in process of moving, plus sick child with covid and I was rest assured that my $70 order was going to be good...but it wasn't. So I just called the store here and she said she would do $20 credit off next order...well I spent $70 and would just like my order re-done I would even pick it up. Even though I paid delivery fee..

Husband placed order and went to get gas. Went back to pick order up. Did not check. His fault. He ordered 2 large meat lovers one thick one thin. Neither pizza was what he ordered. Called and manager told us to call back in a few hours because they were busy. Called back. Was told manager was too busy to look order up and too busy to talk to us. Said they were short handed and had a 2 hour delivery wait time. Left number for manager to call. He still hasent
We are loyal customers for decades

Ordered a Detroit pizza w onith pepperoni, mushrooms and onions at the Ridgeland Ms store on Lake Harbor Dr.
Picked up the pizza and at home discovered that it had no pepperoni, and the dough was undercooked. We attempted to call the store and sought remedial action and was referred repeatedly to a line with no response.
The product and opportunity for correction were unacceptable. This took place on labor day 9/6/2021 at the Pizza Hut
772 Lake Harbor Dr. Ridgeland, Miss. We will give you an opportunity to correct this or you will lose as customers FOREVER.

i ORDER FROM THE STORE IN HASLET TX. i ORDERED A SPECIAL DEAL WITH 3 TOPPINGS FOR $10.00 AND AN ORDER OF 7 BONELESS WINGS. YOUR DELIVERY FEE HAS INCREASED FROM $2.50 TO $4.50. QUITE A JUMP. EVEN DURING THE PANDEMIC IT WAS AROUND $3.00 NOW THE POOR DRIVERS PROBABLY DON'T GET A TIP BECAUSE OF THE OUTLANDISH DELIVERY FEE. NOT SURE WHY THERE IS A DELIVERY FEE THAT PIZZA HUT KEEPS FOR MAKING THE PIZZA. WE HAVE ALREADY PAID FOR THE PIZZA. I HAD PIZZA FROM DOMINIO'S DELIVERED TO MY GRANDDAUGHTE WITH NO DELIVERY FEE.

AOA! Sir,
I am pizza hut customer since 2006, I have already complained about delay delivered order & misbehaved, my complaint number is 77 dated 19/07/2021, but did not response me.
one day I received a call from Pizza Hut operation manager, namely Ahmer, who was also misbehaved me and our conversation (mobile call) tried to record illegally. All your staff deployed in Lahore is very abusive.

My lawyer has sent you a legal notice that you have 15 days time to respond to. In case of not responding, the case will be filed in court. The company will be responsible for all the expenses

Ordered 2 pizzas at webbschapel in dallas. Done it many times. As always I call in and they say ready in about 15 minutes. We get there in 5 but wait 5 more before going in. My wife brings the pizza out and we go home. The pizza is cold an stale! It's been sitting for 30 to 45 minutes! I know pizza. I call and cant get anyone to understand. Not even the manager. We left dominoes for poor quality. Next time I'm just going to take the pizzas back and sling'em in the door. Damit I hate incompetence! Hate cold pizza too. Are you going downhill? You have incompetent employees. No reason for cold pizza! Straighten up!!!

I ordered a medium supreme pizza with everything on it. Pizza had only pepperoni mushrooms and bell peppers. The pizza was very greasy and the dough appeared to be old.

Local Seguin, TX. Rec. Number 0012, 7/5/21
12:48pm. All tables dirty, we cleaned our own. Employees drinking out of fountain machine and bottled water from drive through cooler! Employee smoking in Store and at back door, no Management, everyone there standing around while dining area is filthy! Pizza was nasty, to much sauce, did not even eat it, through it away.

Dear sir,

It is to inform you that PIZZA deleivery boy Mr. Rohit(9650174827) came for deleivery. My daughter Aaradhya 8 year old was at home.

He took Rs 1000/- from her hand and runaway without giving invoice.

Pizza supplied was also not as per order and cold drink not deleivered.

It is the case of cheating with us. kindly lodge complaint against this person and refund our complete amount.

with regards
Vijay vir singh

Rob the assistant manager refused to answer the phone when I called to place a order

I ordered carry out at the Pizza Hut at 11814 Indians Ave in Lubbock Tx. I ordered on the app and my total was $18.40. My husband went to pick it up and was told the total was $18.40. When he got home his phone beeped and showed an adjustment was made to the Pizza Hut transaction. It changed from 18.40 to 22.08, 20% more. I assume the guy working the carry out window thought he deserved A tip and he might have, but not doing ppl like that. If he added 20% to every card he ran tonight, he had a good night in tips. It’s not a lot of money and I wouldn’t mind giving a tip but the deception part is what bothers me.

On Sunday May 9 at 5:40 pm we called our local Franklin, Indiana pizza hut. We had to wait on the phone for 15 minutes for someone to even answer. When the girl did answer I asked if they still had the "Chicago" pizza, the girl argued with me for 5 minutes and wouldn't answer my question until i gave her my phone number. I told her if they didn't have the "Chicago" style pizza i wasn't ordering and she would not check without my phone number. I have no idea who i was talking to or where, but it will be a very long time till i call Pizza Hut to order a pizza again. Such poor service.
Steve Scheer