Pizza Hut Complaints Continued... (Page 4)1042+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
Ordered a supreme pizza Sunday evening for take out, got home with it & it certainally was NOT a supreme, not sure exactly what it was! It was overdone with nothing on it but cardboard pepperoni, at least we think it was pepperoni, hard to tell. We were unable to eat it. I can not imagine sending something so pathetic out. Shameful! So disappointing. We just relocated to this area & really looking forward to a Pizza Hut pizza. ☹️
We ordered take away pizza, when we opened the pizza boxes one of the pizzas was burnt ( please see attached image). Also I selected re order from a previous order and to my disappointed it had a garlic and herb dusting on the pizza, this wasn't on our previous order. We were very dissatisfied with the pizzas we received. I look forward to your response
We ordered take away pizza, when we opened the pizza boxes one of the pizzas was burnt ( please see attached image). Also I selected re order from a previous order and to my disappointed it had a garlic and herb dusting on the pizza, this wasn't on our previous order. We were very dissatisfied with the pizzas we received. I look forward to your response
Ordered two cheese pizzas that taste like they came off a buffet table that had been sitting for over an hour, thin hard crust, hardly any cheese and over browned.
Me and my husband went into the Pizza Hut in Brookville Pa, well when we first walked in the floor was disgusting food every where, so I thought they had a lot of people in and didn't have a chance to clean up, well while waiting to be served we watched 5 people stand around and did not attempt to clean the floor. then we asked about the salad bar it was empty and asked if it was going to be filled that we would like to have the salad bar, the waitress laughed and said ya it is empty I just got here so not sure who or when it will be filled. then the Manager came out and sat in a booth by us with one of her workers and proceeded to tell him well your not going to be fired but you need to start doing more things and she was very loud about it do not think this was really appropriate to do n front of customers. I really do think someone need to look at this place very disappointed with my experience.
Yesterday I ordered 2 medium pizza the $5 when I took a bite it tastes different. So I look at both pizza no sauce i called the pizza hut talked to manager out me in hold for 8 minutes really. Finally talk with him and explain to him he's ok that give me 2 large pizza and return the other two pizza so he could see. And drive supposed to take them back. The driver came have me the two pizza and I have him back other two. 39 mins later when I went outside i saw the two pizza boxes on the streets behind the car's. Just like he tossed it out in the streets to me that was really inorgorance that young Mexican driver did. I called back the manager told him he was sent the driver to get it but it's still in the streets. Now this pizza hut i ordered was at 47th Damen back of the yards.This is why I rather ordered from lil
Ceaser the two large pizza they sent finally sauce they did put sause on this time but the crust suck. This pizza hut has issued no more i ordered pizza hut it will be boneless wing's cause my son like them. Hopefully this issued take care of and the driver . Again this on 47th Ramen that why my husband don't order from no more it took 45 minutes and the ride was messed up and cold. So he cancelled his ordered. That's shamed this pizza hut don't care but there's lots other pizza to eat. Thanks Tisa
We were debating about from where to order pizza and although I really like your pizza, we went with papa johns. Why? Well the last pizza we got from your franchise had toppings over, maybe, half the pizza....given that area is pi square radius.....you can see where that is a problem. Had they bothered to lift the box lid, I would have declined to pay for that POS, pardon my English. Not only was there no cheese and toppings over less than half the pizza, they completely neglected the extra sauce request. Even though I believe that 'Papa John' was screwed by his company, I will now order from them rather than your company. I really regret leaving a 25% tip at the counter.....you should be ashamed of handing me a pizza of such completely crap quality.
I went ahead at-11 one one North Fairview Drive in Rocky Mount North Carolina order a hand for medium cheese. Waited for almost 30 minutes before the pizza was ready got home get ready to eat my supper. Gave me I had a thin crust cheese pizza I called and on the explanation if they could give me was there was running out of dough. I do not think that is a good excuse not giving me what I ordered. I spoke to the manager and we said that there was making them so fast that they ran out of dough. Only do that on Friday Saturday and Sunday I don't think that's proper business for the customer thank you
The last two times I've ordered carryout, this long haired red headed young man waits on me rubbing his hands through his hair I don't like that, and I don't think anyone else would. If your reading this in the Complaint Department you wouldn't either. 170 E. Main St Hendersonville,TN 37075
The pizza hut in yukon is absolutely trash. The female that addressed me when i came in immediately had an attitude. I even saw her say something under her breath. She was rude when asking me the name on my order and acted like she didn’t want to be there at all. By the end after I got my pizzas i asked her if i could speak to her manager and she told me that she was the manager. Her name was michaela and she was rude throughout the entire process. they need to hire staff that actually cares and it’s rude to their customers
Tried to order 20 pies online but website wouldn't take more than 1 pie at a time so I called the Ennis, TX 75119 Pizza Hut and asked if the manager could place the order, was told, "No, go online". I filed a complaint and a rep from Pizza Hut called , Daniel, and he placed the order. I ordered the online special of large pizza two toppings $7.99. I get to the store to pick my 20 pizzas up and was presented with a total of over $200 so I asked to see what was charged. Manager comes out and I told her $7.99 times 20 is $159.80 plus the tax. She redid it and now it came out to $183.59 but instead of arguing with her and needing to get back to the plant I signed off on it. I'm telling you that you need to watch this place as it was trying to overcharge me by almost $30 and I still feel she overcharged us by $10. Instead of ringing up $7.99 she rang us $13.97 for each pizza and then deducted $109 for the ? coupon but should've deducted $119. Don't know if this manager is shady but who knows how many other customers have been overcharged. Altogether NOT a good experience with Pizza Hut
When I picked up my pizza from the boulevard & 33rd store in Edmond Oklahoma I could smell one employee in particular and I worry about the cleanliness and hygiene of the staff who are handling my food. His body odor was overwhelming and filled the small lobby. Frankly it put me off my appetite and I will not be returning to this location.
We made a mistake on an online order and instantly called and tried to fix it and the gentleman that I spoke to told me that it’s too late and I needed to pay more attention.
So what a joke you take money from my account, we sit here for 40 minutes waiting for food we have payed for.
Then when we ring we get a child with no idea what to do and then tells me his manager is out. You have no idea where my money is or my pizza is WOW
At least this will look good on facebook
Ordered a pizza in store st Berwick in Savannah ga associate looked it up
By phone to make sure I got right pizza I waited 35 minutes they didn’t check the pizza when I got home it was all completely wrong called to tell them and was told it was my responsibility to check before I left the store I was charged for something I didn’t receive. Never got to talk to manager won’t be back to Pizza Hut
Ordered pizza online total came up to 34$ my credit card got charged 51$. Talked to the sturgeon bay Pizza Hut and they told me there was nothing they could do. Contact corporate. The least they could have done was offer a free pizza or two. It’s customer service. They won’t refund my money or give me a credit on my account for the 20$ difference
I was over charged for a stuffed crust pizza w cheese and pepperoni
It should have came to $14.83 without coupon , I was charged $16.63 , the Manager Jim at the presqule Erie pa location said oh you paid for it already there’s nothing I can do about it and it should not have costed that much , oh well , Seriously?
I placed an order online on Saturday 2/1/19 My email confirmation said it would be 25-35 min delivery to arrive at 8:15 pm at 8:45 I called to ask where my pizza was, and the manager said it's on the way. I said it was supposed to be here by now I need to know where it is. I have children to feed that need to go to sleep. She was very rude and said you can't get a free pizza until it's been over an hour. I said I’m not trying to get a free pizza, but I want to know why it's not here and being that I'm the customer spending money you should be more empathic to the situation. She then started to argue with me and hung up in my face. Her name is Elana. The receipt says unit #004122 the phone number for the store I called is 901-309-0612. This manager was so unprofessional and rude. She said they messed up my order at the call center quoting me the wrong delivery time and that they were on a 90 min wait. I told her several times I didn't order through the call center. I ordered online, and it said 25-35mins. She said she didn't have anything to do with that which sounds ridiculous. After she argued with me and hung up. I called back and someone else answered the phone and I asked for the manager’s name the person wouldn't give it to me. They too argued with me and hung up in my face. So, I called the call center and asked for a manager. At this point I have been hung up on twice by people that work for your company. I spoke with Deon he was the only person I spoke to from your company that had sense that night. He was very polite and understood the situation. At this point I was upset, and he managed to calm me down. He also said that the store wasn't on a 90 min wait but at that point a 45 min wait. Still wasn't the time I was quoted online but wasn’t what Elana said (Deon gave me her name). So not only was Elana very rude, argued with me but was also lying. Deon refunded me my money for the order which I appreciated. The pizza didn't arrive until 8:54 And like I told Deon I spend too much money with your company to be treated this way. This is unacceptable.
I hope you will address this matter promptly!
Very hostile driver followed me home swearing and taking pictures of vehicle when I called store to get resolved the guy had a attitude like I was wrong for. COmplaining about his driver who was swearing if any damage happens to my car I have the license plate to the driver Quentin took a picture to protect myself
I’m an American living in Egypt. When I go to an American franchise I expect the same food experience that I’m used to in the states. I’m irritated that Pizza Hut charged extra for tomato sauce on our pizzas ! I worked for Pizza Hut many years ago and know that the first ingredient is the tomato sauce. The employee’s response when asked why they don’t use tomato sauce was that Egyptians don’t like it. That’s funny because 90% of Egyptian recipes have tomato sauce. I don’t think it’s fair to charge me for something that is supposed to be on our pizzas. I’ve had other Americans living here complain to them about this same issue. The problem in Egypt is that there is never consistency in this country so it’s alien for them to conform .
I called the Pizza Hut number only because I was having trouble placing the order on line I told the guy who answer that I need to place a order because when I did online he was logging me out so he ask what I wanted so I told him two 5.00 pizzas and I will Pay the extra topping and he said he could not do it that he had to charge me full price and side it would let me do it online so why can’t you he said fine then go online and do it because I can’t do it but he said it in a rude way I said let me seek to your manger he said he was one I said then I want to seek to you Gm he said not here I said when will the GM be in he said I don’t no but I hardly understand him he did not seek good English at all so I told him I will call back tomorrow I don’t like turning people any but he was a rude guy and probably won’t go back to Pizza Hut again will not that one anyways
On Super Bowl Sunday I ordered 5 pizzas online. My email said they would be ready at 5:15. I arrived at 5:20 and had to wait 40 minutes for my order. 4 of the 5 pizzas were not what I ordered and they were cold when I got them. Needless to say I wasn’t happy, but also wasn’t going to wait another hour and a half to have my order remade. I had a houseful of hungry people at my house waiting for pizza. I may never order from Pizza Hut again.
2066 Kipling Ave., Etobicoke, ON M9W 4K3
Untidy kitchen + cutlery
Went if for lunch. 4 people ahead of me. 3 trying to order and 1 said they gave her food and did not take her money. She was just trying to pay for her food. The cashier announced to the rest of us they had no pizza. When the man making the pizza came back they had words and one of the customers asked him how long before there would be pizza. He ignored her. It took her being persistent and not leaving before he even acknowledged her. He said it would be at least 30 min before he would have any pizza. The worse part was the employees were fighting verbally among themselves. This restaurant lost at least 3 customers in less than 5 minutes.
Order number 3190203175704001181026200
Was placed at 3:57pm and I called at 6pm to the store. They told me the order is ready and should be out for delivery in 30 minutes. At 7pm, I called again and they had to transfer me to a manager. I spoke to someone name Diana from the store and she said the all the orders are disorganized and the order I placed was not carried out. This is ridiculous. If I never would of called, I would of been sitting here waiting. The store manager told its because I had a big order. Ridiculous. They did not even provide customer service recovery. This is the worse experience I had with Pizza Hut.
We ordered a pizza for game day. The estimated time it was to be complete was 5:41 and it is now 6:00. They took our money and then told us it would be 10 minutes late. Then acted rude and said “it’s only 10 minutes behind” when we went to get it again. The behavior and lateness is not okay.
I placed an order online today and my order was incorrect they forgot some of my order and then took forever to bring the rest of my food and it was t hit when it got here. I am very upset with their services today and would like to be composited for my troubles
I have been a long time user of Pizza Hut, and after my purchase on Saturday. February 2,2019 I have to say I was very disappointed with the price
It cost me almost $68.00 for 4 large pizzas
I am posting this on Facebook in hopes for all of my family and friends as well as Facebook readers to see how ridiculously high priced Pizza Hut has become.
I could have gone right next door to the Chinese Restaurant and got a lot more for my money , but I wanted pizza.
Pizza Hut the only pizza place I would go to
Ordered food at 530 and the estimated time was 80 to 90 mins, no problem, but it was over 3 hours and the app said it was still being made, called at 8pm to cancelled and was given no explanation or even an apology on now having to figure out dinner plans, someone need to really check on the store in new castle, de 19720, the beaver plaza location. This was horrible customer service and really made late night even later! This is so not fair! Please do better!!
Sent from my iPhone
On 2/1/19 at 8:22pm I placed an order by calling 817 581 3700, for 24 piece bone out medium wings, bread sticks, ranch dipping sauce, blue cheese dipping sauce and a 2 liter Pepsi. The call lasted 6 minutes 17 seconds. The person taking the order sounded new to the job. She was polite and professional, but seemed to be struggling with taking my order. After taking my card information she notified me that it would be 1 hour 4 minutes for delivery. This is an acceptable time to wait for Friday night. At 9:47pm I dialed 817 581 3700 to get the status of my order. The gentleman on the phone took my phone number 817 968 6512, and informed me that they did not show an order in the system. He offered to re-take my order, but it would be another hour before I would receive my meal. This was not an acceptable solution. He then asked if I would like to speak to his manager, Nathan Flores. When Nathan got on the phone, he had not been informed of the situation and simply says "Yes?", I asked, "Is this the manager?" He says "Yes. What can I do for you?" At this point I felt as if I was bothering him. This frustrated me and I immediately became defensive, as if I did something wrong. In my experience, if someone is asking for a manager, then something must be wrong. Know the problem before you get on the phone, so you know how to handle the situation! He then asked if I had an email confirmation of my order. I informed him that I did not order online, that I called 817 581 3700 and placed my order over the phone. He then ignored my response and continued to explain that if I had ordered online that I would have received an email confirmation. This did not apply to my situation. This frustrated me further because it was obvious he was not listening. He seemed unapologetic and offered to retake my order, informing me that it would be another hour for delivery, which would be 11:00pm. NO!
I do not know what an acceptable solution to this problem would be, but had Nathan feigned concern of any kind, maybe I would have let him retake my order and I would not be writing this complaint.
I do not know where the miscommunication happened, but there needs to be an investigation. I gave my credit card information to a stranger. It was obviously not put into your system. I was not charged, but I do not feel comfortable knowing that my information is out there. It was obviously not put into your system. This may seem a little dramatic, but it is not too far fetched in todays day and age.
My complaint is not about the food, nor is it that a mistake was made. These things happen. I realize nobody is perfect. My complaint is how your manager handled the situation without compassion or concern for your now former customer. There are far too many Pizza choices for me to accept being treated as if I am a bother because of your company's miscommunication.
Stopped to pick up pizza hut on line order on Friday, February 1, 2019 and I found the establishment/floor not very clean and it was very understaffed. I mean very understaffed. The men's bathroom was disgusting. One of the waitresses dropped a tray of soda and then she walked away from the mess. Finally, came back to clean it up after about 7 minutes.
In my opinion these waiters and waitresses were not dressed appropriately for the job. All employees should be a reflection of the business they work for. They should look presentable when serving customers.
I had to wait over an hour to get my pizza on line order after I had paid for the order. This food order was guaranteed in 15 to 20 minutes. They gave me the wrong order so that means someone else got the wrong order as well. Simply no excuse. We buy a lot of Pizza from Pizza Hut, if this service continues my wife and I are done. We will take our business else where unless we see some changes to this establishment. Simply no excuse for the conditions of this establishment or the service I received.
My experience was a 1 on a 1 to 5 scale.
As a business owner, all employees should be a reflection of the business they work for.
Take my observations/opinions constructively to make some positive changes with this establishment.
My concern is the time I sat on hold in your customer service queue to complain about my order. I finally called back on another phone and got order desk to put me through to customer service - that process took 10 mins whereas I video taped my initial call at 44 minutes and now at 55 mins on hold I have not been answered. My problem was readily solved but based on this experience you place higher value on orders than servicing customers after they leave - I have taken a video of the phone with elapsed time and playing Pizza Hut recording - I look forward to hearing from you before I post the video
Ok. I just ordered here at Pizza Hut on North Parkway in Huntsville AL. And I'm looking at the cook make my pizza. He just got through touching his phone an putting it in his pocket and proceeded to make my pizza. I told the young lady about it and she said that's how y'all make y'all pizza. "No the hell". Maybe your company needs to tell your employee to wear gloves and not to be messing with anything but the food. This is really nasty and unsanitary.
They were an hr and a half late my pizza is cold and they didnt even get the order right i willl call them horrible hut
Tried ordering pizza on Jan 7 online when the special was 50%pizzas it was not letting me complete order,we tried for an hour finally we called to tell them website was not allowing us to complete order and can we order over the phone and get the discount.a pizza hut representative from the store in Virginia,MN said the ovens were down so they were not taking orders so we asked if we could use the discount for a our future order she said she would make a note.We attempted ordering today and using the discount we should have had,they couldn't find a note.they took our order and sent us to a shift leader to make the adjustment she told us the best she could do was give us 20% off. We argued for awhile telling her the exact date this happened and she said she couldn't verify it we asked if she could verify that the stores ovens were not working.she had different answers. I don't feel she cared at all about making the customer happy or losing a customer we order pizza every month and I do prefer pizza hut but honestly did order somewhere else today due to this and I am wondering if we are going to continue using another pizza place.it's very frustrating not being able to get the food we wanted on the day we should have and then when we want to get food again are denied the discount we should have had and I feel like they are accusing me of lieing. I am very upset and disappointed!!
In total we have been customers at the Pizza Hut on Smokey Park Hwy (original and current spot) for about 7 years...it's the only one left in our area.Going back 6-8 months ago back we had issues with their cheese sticks being burnt/dried out.We reported in our survey and Pizza Hut corporate made amends.Being that I'm the one that picks up the order and pays when I pick up the order...I still check the cheese sticks.Once in a while they're burnt and I reject them so we've ordered from them less than usual.
This time I went and as usual the cashier wanted me to pay first before checking my order so I wanted to see the cheese-sticks first.Cashier gets them and wants to know why I want to check them.I explain they are burned sometimes and the cashier (Justin was his name) says 'burnt' in a sarcastic tone to one of the other employees beside him.They seem to be mocking me in light laughter until I lock eyes on both of them...they dropped their smiles fast.The conversation went like this next, literally...
Me:When you're serving cheese sticks me that look like a blind person cooked it sometimes...I'm gonna check it first
Justin/Cashier: Well we're under new management now so that shouldn't be a problem
Me: You can't blame previous management for that...they don't make all the food
Justin/Cashier: Well I can
I finish paying and leave.As I'm going out the door and leave he's talking to a another employee about the nerve to complain about burning the cheese-sticks finishing off with MF'er.I already planned to contact corporate about this but was already fuming mad and my brother saw it when I brought back the food.I parked on the couch and tried to cool my jets and explain what happened.Being that my brother placed the order he decided to call them up and talk to the manager.Apparently Justin was the SUPERVISOR on duty and said I was 'giving him sh*t' about wanting to check the cheese-sticks and insulting the cooking quality of the staff.My brother explained the history of this quality variance and told Justin what a smart aleck he was being and how unprofessional that was.Justin began to cuss my brother out on the phone and apparently said 'yeah send your pissed off brother back here tonight' and then hung up.I guess the guy was hoping I'd come back and respond in an unciviized method. My brother was now pissed from this guy.We ended up laughing about how stupid, unprofessional, and poorly trained in customer service Justin was and shook it off.I've never seen a member of management behave like this before towards people.Aside from Justin making this Pizza Hut establishment look bad it just led to two things....
*We did go the professional route and contact corporate and reported the incident from both of our interactions with this supervisor.Hopefully regional management will deal with it accordingly.
*Family decision made (pounds gavel)….to cease our business with the only Pizza Hut in town after so many years.That's 5 people in my family(including myself) that usually place a carry-out order for get togethers and of course I pick it up.Being that we we're dealing with an inconsistency problem with the cheese-sticks and I get eye-rolls or dirty looks on occassion from a cashier now and then? It gets old.Don't blame me...I'm not thrilled about checking after you either.This guy I dealt with recently was what polished to a high luster the decision to cut our financial cord on this Pizza Hut.Not much sense in contributing to the paycheck disrespectful and uncaring staff who'd serve me burnt food that not even a dog would eat.
We ordered a pizza for delivery at 11:53 still have not received it called and was told he tried to deliver it and also called said we didn't answer told her this was not true said she was the manager Rosa it was ordered on Wadleigh in Midland Texas said the driver could re deliver when he returned to the store told her didn't want a cold pizza. WEasn't very friendly but were hungry told her to re deliver but were not happy
ordered a carry out supreme pizza over a week ago, picked it up and when we got home and started eating it was not fully cooked, dough very gummy. threw it away. Did not report it due to hating getting someone in trouble, I used to work fast food when I was a teenager and know how that feels. this evening went to the movies with granddaughter and over to pizza hut for a pizza, only one table had customers, we sat down and ordered two small pizzas and drinks, our drinks were wrong and after sitting 45mins waiting for the pizza we decided to leave, we confronted server and asked what was the problem where as she stated we have a new cook who does not know what he's doing. we dine inn or buy pizza call inn at least once a week. they do great business but lately has slacked off. Please before I am forced to eat pizza at another joint correct the issues at the ELKINS STORE. Thank u for your time
Hello, I ordered some Food last night around 9PM from one of your locations in Hampton Virginia, and they charged my card and told me that they would be there in an hour. After 2 hours they never arrived, and my card was still charged. I called the location, and they told me that the driver said that they knocked, and no one answered the door. I called the location back around 9:45 this morning, and was told that they don’t deliver to that location after dark. If they couldn’t deliver to that location, why not just tell us that? Why did the driver have to lie and say that no one answered the door? In the end, all I really want Is my money back. My phone number is 757-779-0587
And my email address is firstname.lastname@example.org
Please get in contact with me immediately.
I love pizza hut! I get it often. I ordered carry out tonight (I order carry out as opposed to getting delivery so that my order doesn't sit in a warmer for an extended period of time and arrive on my doorstep barely warm and dry). When I arrived in store, I was "greeted" by a server from the back of the store. Angie. "I'll be with you in a minute," she said. A little curt, I remember thinking, but thought no more of it (until now). She approached the counter and asked me my name. At that moment, Angie's friendly manner and love of her job exuded from every fibre of her being. Actually, it didn't. That was sarcasm right there. Angie had just put two large pizza's and a dessert box in the warmer. I had ordered two large pizza's and a dessert, so suggested to her that they MAY be mine. Angie grabbed the two large pizza's and the desert box from the warmer, put them in front of me, rang me up, and slapped a receipt down in front of me to sign. Wow, I thought. Perhaps verbal communication, interspersed with occasional please's and thank you's are just not a requirement for the job anymore. I paid for the food and went home. When I got home, it became apparent that I didn't have my actual order at all. I returned to the store. As soon as I walked in the store with somebody else's order, Angie looked at me, and with the driest, sarcastic, smile on her face, LOUDLY proclaimed in front of three other customers "LOOKS LIKE THAT WASN'T YOUR ORDER AFTER ALL!!" Now, I and every other pizza hut server I've ever encountered before, my have been doing it all wrong up to this point, but so far as I was aware, it's NEVER been the customer's responsibility to open up boxes in store to check that they've been given the correct order. Now, I don't want Angie's TONE and her implication that the mix up was somehow MY FAULT (in front of other customers) to be lost on you. She was, quite simply, damn rude. No apology. No nothing. I was absolutely floored that a Pizza Hut server could be that rude and uncaring, and in front of so many other people! Angie handed me my food - the same dry, sarcastic smile etched on her face. I thanked her in as pleasant a manner as I was able to muster in the moment and walked out the door. Angie's apologies and good night wishes as I left were deafening by their absence. Needless to say, when I got home, the pizza tasted like it had been sitting in a warmer - barely warm and dry. Please understand. I'm not a serial complainer. The only other thing I can ever remember complaining about in writing before, was regarding a seat allocation at a concert venue that had me sat directly behind a portaloo - affording me exactly NO view of the band I had travelled three and a half hours to see. But, I digress. My point is, things have to be pretty damn bad, and I have to be pretty damn put out, to even bother with a written complaint. I simply feel that Pizza Hut need to be aware of the kind of people who are fronting their stores and tarnishing their usually very good customer service.
Every time I order from pizza there is always something wrong. Either they don’t put all my toppings or they don’t bring sauce that I have paid for it’s always been small mess ups, until today! Today I ordered and waited for over an hour when I finally received my pizza they were very cold and the crust was too hard to eat, we returned them tried to get a refund and was told they can’t refund all they could do was store credit, I don’t want anything else from this place, and we will not be ordering again.
first off I would like to say we do like your pizza, the food has never been the issue. On several times we have received poor service. Usually receiving the wrong order when delivered to our house. In Dec. we ordered our usual and they again sent the wrong pizza, which having to call and speak to the manager and then wait for another pizza to be delivered. The manager stated he would put a $10.00 credit on our account for future order. On Jan 19th we ordered, and again received the wrong order and did not receive the 10.00 credit as promised, and again having to call and talk to a manager which the first call after being put on hold for 5 min. I some how got disconnected, called back again and was put on hold for 15min. when the manager assured me he put in a refund for our 10.00 credit but have still not received it on my credit card. This will be the last time we order from Pizza Hut.
WE ordered extra cheese with only 3 topping. There was no extra cheese but extra charge!!! Some slices had only 2 sausage!!
1 onion! No mushrooms! The pizza was over cooked yet it came very quickly. I think they chose an already made pizze added nothing and rewarmed!!! So disappointed!
I pay the extra $2 for extra cheese on my pizzas and never get extra cheese. I get more cheese from Little Caesars. I bought 2 medium pizzas tonight both with extra cheese and they had the same amount as my 3rd pizza. It's really making me angry, I used to work at Pizza hut I know how important it is to cheat customers on toppings. I feel I want my money back for all the extra cheese orders I have made. I will call corporate.
On January 22 2018 at 21:34 I contacted the on duty manager (male) at Pizza Hut located at 102 E Quincy St, Pittsburg, KS 66762, via phone at (620) 231-8990. I advised the manager that our deep dish pizza was not cooked thoroughly and both pizzas we're cold. The manager asked if we wanted them remade and I stated, yes. The manager then stated there would be two to three deliveries in front of us and the call ended. That call lasted 2 minutes and 23 seconds.
I then advised my wife what the manager had stated to me. My wife asked if I would just call back and see if we could get a credit. She was tired and just wanted to go to bed by this point. I called the same store at 21:37 and the phone was answered by a female. I explained the situation and advised her that I just spoke with the on duty manager. I asked if we could just get a credit instead of having the order remade and wait on it. I over heard the female ask the manager if a credit would be fine. I heard the manager state yes that it would be fine. The female returned to the phone and stated that he would add a credit to our account. I asked how I would redeem the credit and I was advised it would be under my phone number.
My wife decided tonight that she didn't feel like cooking so we agreed on using our credit from January 22nd 2019. My wife called the same Pizza Hut located at 102 E Quincy St, Pittsburg, KS 66762, via phone at (620) 231-8990 at 17:35 on January 25th 2019. An employee by the name of Lindsey answered the phone. My wife explained that we had a credit for $28.29 that we would like to use. Lindsey stated that there was no credit under (417) 793-4422. Lindsey then asked the manager, a female, about the credit. The female manager then laughs where I can hear her and and says rudely there is no credit over and over. The manager then yells over the phone and says. "Do you know how many times I’ve heard that one!
My wife hung up in tears. We have been loyal customers of Pizza Hut for over 25 years. Our local Pizza Hut in Missouri knew us by name until we moved here to Pittsburg this past summer. We have never seen such disregard, rudness, and hatefulness torwards a customer, especially by someone who is suppose to be a manager. We do expect our credit to be placed on our account, I also hope my wife is afforded an apology as well. I'm not sure what the disconnect is with this female manager, but I hope she gets proper training moving forward. If she hates her job that much, I'm sure someone else would love the opportunity.
Michael & Ashley Wells
801 S Joplin St.
Pittsburg, KS 66762
Original order #: 3190122211531001432.
January 22, 2019
Create Your Own
280 cal/slice, 8 slices
Large Hand Tossed Pizza
Ham, Pineapple, Classic Sauce, 4 GarlcBB
Create Your Own
Large Original Pan® Pizza
EZ on Sc, Chicken, Black Olive, Classic Sauce, 4 GarlcBB
1020 cal/bottle, 1 bottle
900 cal/bottle, 1 bottle
Delivered to: 801 S Joplin St Apt A, PITTSBURG, KS 66762
Order Number : 3190122211531001432
I ordered a medium meats pizza with banana peppers and a half order of breadsticks for carryout. There were too much toppings on the pizza so the crust was still half dough and it was all concentrated in the middle of the pizza. The breadsticks were the only remotely good part about the order a bit flat but still good. The pizza though was disgusting as it was basically like taking a bite out of a chunk of meat and adding a gooey dough to it.
Pizza ordered for carry out 1/9/18.Picked up &left with my kids-I returned 10 minutes later &surprised not eaten. Knots dry & over cooked/burnt at spots. Pizza had dollaps of some sauce on crust-kids didn’t eat their crust and the whole Pizza should have been gone. They were unhappy with it & threw plates away with food on...not typical in my house of boys. Called Waunakee Pizza Hut &spoke to Joe Morgan. He told me to send pics to his personal email-I did & he replied that he would talk to general manager & get back to me. This was on 1/10/19. No response since.
I'm not one who complains matter of fact I feel its important to pass this along. On January 24 , 2019 at 18:15 hours I was picking up a order at 1358 Big Bend Square in the City of Twin Oaks, While checking out the gentleman had a issue with the register, he asked for assistance from a fellow worker (female) who proceeded to remedy the problem. While she attending to the issues I noticed the gentleman preparing pizza's while sweating and wiping his forehead, I noticed he was not wearing GLOVES placing his hands in the in the pepperoni cheese and other topping.
I've been a customer for many years at this location however i placed my last order their.
Rick Wilken , If you like I paid by credit card and feel free to verify
We have had terrible food the last 2 times we have ordered from Pizza Hut in Oakley, KS. January 14th my husband ordered sandwiches and I left work 20 minutes after he ordered them to pick them up (a 2-3 minute drive). I got there and one sandwich was not done yet. I was told the forgot to cook the bacon for on the sandwich. I waited 15 minutes and finally got our order. Got home, only to realize that my sandwich was a black forest ham and my husbands was a buffalo chicken, neither of which had bacon on them. The sandwiches were dried out and the worst sandwich I have ever gotten, only took a couple of bites and threw the rest away.
My son and grandkids came over last night and wanted pizza so my son ordered online at 6:23 and it would be ready in 15-20 minutes. I went to pizza hut at 6:40 and there were 2 others waiting for their pizza. One told me she had been waiting over 45 minutes the other had been there for 30 minutes (both had ordered ahead). There was one other couple sitting at a table and they said they had been there for a long time and still no food. I asked how long it would be for my pizza and no one could give me an answer. I finally did pay and they said, we added a discount ($3.71 off). They said I could have a complimentary salad. I went to the salad bar and the one bin of lettuce was brown and there wasn't more than a cup of lettuce in there. The other side had decent lettuce but no more than 2 cups in that bin. Most of the toppings and sides were over 1/2 to 3/4 gone. One of the worst salad bars I have ever seen.
The lady who had been there for 45 minutes finally got her pizza around 6:50. At 7:00 another family walked in and they had to ask for a table to be cleaned off for them (remember, there was only one other table occupied and there were 4 people working, 1 just standing around and she should have had the table clean already.) There was no food that came out of the oven for over 10 minutes. They finally brought out one sandwich for the dine in, but the other person at the table still did not have her food when I left, a good 6 -7 minutes after he had his sandwich! I finally got my pizza at around 7:07 and the other poor lady was still standing there and we overheard them say, we still need a large pepperoni and beef, and she told me that is what she had called in around 6:15, and she was still waiting. Got home and both of the pizzas were soaked in grease.
If i could rate it a negative 5 stars, I would do so.
We will not go back there for a very long time,if ever. We will instead order Pizza from Caseys.
You need to get good help in there or close the doors.
I ordered pizzas from the Boone Trail Fayetteville NC store last night. I ordered the 2 pizza special and it was to be delivered. I was told 30-45 minutes. I waited 59 minutes and called to check status just to be told they did not have a order for me. I asked to speak with a manager and spoke with manager Sam. She said the one that took my order thought I was just checking prices which is totally obscene. I have used this store many times and have only had one other issue in all my years ordering from them. I was so upset I hung up and called Domino's and ordered my dinner. This is totally unacceptable customer service so I guess Domino's will take your business from now on and I do intend on spreading the word on social media. I have had friends that have had similar complaints and said they are now using other restaurants as well. It should be a sign when you have to file complaints by email because you can't answer all the calls obviously. I have used Pizza Hut for over 30 years because you do have the best pizza but the customer service sucks in the past few years.
So basically it was a situation where there was a two hour wait for delivery and instead of the store telling me that, they kept putting me on hold for 30+ mins then would hang up. I would call back and they would hang up again. Then when I finally get a chance to talk to someone she’s very rude and very inconsiderate and tells me that it was a wait and I’m like I’ve called from three different numbers, they kept putting me on hold. I would start talking and they would cut me off and put me right on hold. It was disgusting and very bad for you guys business. I would never order from there again! That’s messed up!
I called your location on Valencia and country club in Tucson Arizona. I placed a order with Anthony he told me it was $52 and change it is 10:30pm he never told me how long so I assume 45 minutes at least. I waited and waited until 1 hour later no food. So I call them back this time spoke with Cathy who never acknowledged she was the manager I might add. I inquired about my order she then proceeds to tell me that you are suppose to pick it up! I said no I wanted my order at 10:30pm mind you delivered. She then gets into her role only after I ask to speak with the manager she acknowledges she is the manager. I never would have expected her to be after not helping solve the misunderstanding!!! By now it is 11:30 PM almost midnight! She was more focused on being s smart ass than being a helpful manager. Also when I did call back 1 hour later she told me that my order had just came up 5 minutes ago. I guess I was suppose to know that to since after all no times were discussed. I live very close to this store less than 5 minutes to be exact. When I wanted to know the general manager name she just said James. I said what's her first name she told me she is not allowed to give it out. What are a secret service joint now. I canceled my order now have to wait 2 days for a refund. Not happy at ALL!!!! I want to know why??? I then asked are the phone calls recorded because I wanted someone to review the conversation that took place she said no for HIPAA reasons. That's how confident Iam in what took place. I never experienced this before. My contact info is 520-296-9662
I would like to complain about a manger yelling at employee in front of everyone, including me the customer ! He was in the employees face , yelling at him , he sounded very threatening and hostile ! . All because the employee set a water bottle in the wrong the place . This is one of the most disrespectful things I have ever witnessed! The employee was in tears ! The name of the manger is JAY GOLDSTEIN ! This employee should not be working at your establishment! The store is located 5856 s Lowell blvd Littleton Colorado .
I ordered an 8 piece boneless Oder of wings and only got 5 when the order arrived. I called the store back to try and get my order fixed and they said they’d said it back out. After about 40 minutes they dropped an offset but left someone else’s wings and the driver ran off before I could say anything. Called the store back and management was extremely rude and not helpful at all. Told me to call back 2 hours later for a credit because she had other calls to take. Below is the wrong order I received the 2nd time
I ordered pizza hour ago, picked carry out by mistake , someone we don’t know picked up our pizza , Pizza Hut would not refund our money or replace pizza. When I called , all they did was argue with me . I gave up and ordered from dominoes , wouldn’t trust pizza from Pizza Hut now anyway !!!
NO COMPLAINT, just want to let you dunces know, that i walked into pizza hut, at west lawn pennsylvania, to order 3 large pizza, she was telling me, that a lot of people order the deep pan, so said is it $7.99 , like the large is, she said there pizza is $11.00, i said on the computer, it says $7..99 for a large, she said, if you order on line, so i left the store and order across the street, at dominoes, so your loss, is their gain, isn't that great, since you don't know how to train these young stupid kids you hire, isn't that great, they gained , and you loss, see they accept money, to them its all the same, hope i made your day, maybe you should fire your area bosses, since they must not be able to train new employees right, also , last summer you had a guy , that knew what he was doing, good for you , did you fired that guy, since he isn't there, lol,
Last nite I purchased a dinner box to my surprise the pizza was the worst I ever had...it was extremely spicy and salty...the bread sticks were over done and hard..My family loves Pizza Hut but after this experience don't know if we'll ever go again...I tried to call the store he wanted the food back..but we ate the pizza only and drank lots of water....I feel that the person incharge just didn't care...Thank you for your time and help with this matter...Peter
I ordered a pizza tonight. I live about 5 minutes away from the Pizza store in Lake Wylie, SC. I ordered a medium pizza with beef, peppers and onions with a thin crust. It came barely warm, hardly any toppings and the crust was so hard it crunched with each bite. I love PIzza Hut pizza and usually it meets all expectations. Thought you needed to know. I am going to try to attach some pictures so you can see for yourself. Thank you for your time.
1/17/2019 I have been waiting over two hours for a pizza and it is still not here! Just so frustrating order at 730 and it’s almost 10pm
I ordered 2 pizza's from Pizza Hut on Live Oak in Arcadia, CA in late October. My order was for hand tossed crust. When I got them home the crust was thin as paper and was literally dripping with grease. Took them back and was told they could remake them or give me a credit for the $13.58 on a future order. As my guest were hungry, I made up a quick meal and then took the pizza's back so I told the cashier to just put a credit on my account. I have been ill and then the holidays came so I did not have a chance to go back to Pizza Hut until earlier this week. I was told by a VERY RUDE young lady at the counter that I should have come back THE NEXT DAY or within a week for my credit pizza. At the time I took back the pizza's there was NO mention that I had a time limit on my re-order ! I am a 70 year old senior citizen on Social Security and do not appreciate some young rude kid speaking to me in the manner she did nor do I have extra funds to throw away on bad food. I have been a customer of this Pizza Hut for many years and this is the first time I have received such horrible food and the lack of respect I received. I am demanding either full credit for the $13.58 I paid or a check for same amount as reimbursement. You have no right to steal money from your customers or subject them to incredibly rude, disrespectful employees.
Pizza and wings took 1.75 hours suppose to be 60 min. Pizza cold. Wings cold. Complete waste of money. Your 10.00 off survey does not work. Rating is 0
I order a pizza on 1/16/19 and they stated that I did not answser but I have a copy of the website and tracking screen showed it out still being made and I spoke with a Marrisa and she said the driver knocked and called but I did not receive a call and the tracking showed that it was in process being made. I am requesting a refund. I just want to make sure my account is credited back this amount. I didnot get the pizza and she said that it will be an additional charge if I had to reorder.
On Saturday 12th, I placed a delivery order for two pizza's. One pizza was pepperoni and banana peppers and the other pizza was thin crust chicken and sausage cut party style.. I received my order and the second pizza was wrong. I received hand tossed chicken and sausage cut regular. I sent the pizza back with the delivery man with $20. I called in and explained to the caller my order was wrong and I was able to replace my order. As the caller was hanging up I over heard them say, "You an idiot Hoe." I called back and spoke with the same person who took my order and asked them who was they talking to, they said you really want me to answer that? I said yes,, they said You and hung up the telephone. I called back and spoke with the Manager and explained the situation. He was only concerned about if I wanted to replace the order or want a refund. The service I received was unprofessional and I would not order from the Pizza Hut on 10th Arlington.
Dear Sir / Madam,
I am writing to you to raise an issue about: Restaurants
The issue that I have experienced was: We order a pizza at 12:49PM from this store and the pizza didn't arrive to our office until 3:10PM. I contacted the manager who told me that some drivers didn't arrive so we just have to deal with it. He said his name is Nono. I am sure he was not being honest. I would like a refund back for the cold pizza that I received. I would also like for someone to call me regarding this matter. We constantly have problems with this place even though they are less than 2 miles away from our office.
It occurred on: 14/01/2019
Refund me my money and apologize.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Restaurant name and location Beltsville, MD
ordered pizza from store # 002600 Bentonville, AR Walton Blvd. Pizza was over 30 mins late, ice cold. Spoke with manager on duty who did not give a damn that the food was no good. I paid with a credit card and the manager pretended that he did not know how to refund me my money so I had to drive to the store to get my receipt as proof of return of funds. I still am not sure if my did go back on my card I guess I will have to monitor my account.
This is my 3rd time ordering from this store and there is always a problem with help. No one in the store no one to deliver and cold foods. Managers with bad attitudes and poor customer service. I will never order from any Pizza Hut again and i will definely file a complaint with the BBB about Pizza Hut in generall I feel this entire francise should be eliminated form the planet.
I remember when pizza hut was the number one pizza chain in america now your just a second rate knock off of poor pizza service and foods. Shame on you not caring about the customer. Good luck in the future keeping stores open even Little Ceaser has you beat.
My pizza was cold and also paid for jalapeño peppers on my pizza and it wasn’t added.
Pizza ordered at 6:34PM on Saturday January 12th and we received an email stating that the order would be delivered by 7:20. I called at 8:35PM and the excuse was given that we were new customer and the order needed to be verified prior to it being filled. We were not contacted and the store had already proceeded with placing the charge on my credit card. The person I spoke with said she did what the computer told her to do.
I will never buy another item from your company and at this rate you will end up on the same list as Sears.....
See attached email.
Ordered pizza dinner box, comes with pizza, cheese sticks at upgrade and cinnamon sticks. Ordered other stuff too. Received everything except pizza from dinner box. Was charged almost $70 for 4 things off 5$ deals, apple pies $5, and $5 cookie and the box . I would NEVER order cheese sticks and cinnamon sticks ever ever without the pizza. I put gas because it’s a good deal. 2 different stores said they didn’t send me pizza. Well somebody did!!!!!! A manger then yells at me on the phone. I yell at him, screenshot all my info and they refuse to send me the pizza or do anything about it. He hung up on me on the phone. I’m probably the most loyal customer in my area and they had the audacity to treat me that way when I’ve spent well over a grand on pizza from them. Fuck Pizza Hut
Had a terrible experience with my online order which was placed on Sunday, 1/6/2019. I placed an online order for 2 medium pizzas and 2 orders of chicken wings at 4:05 pm and was promised a pick up time at 4:50 pm. When I entered the store, I was told by the manager named "Rambo"( it was probably a made up name)that my order wouldn't be ready for another hour, atleast and there were many people ahead of me. I was livid because we had people at our home watching the football game and they were hungry. I went back to the store at 6:05 pm and waited on a long line. When I got to the counter I was told by the manager that my order was cancelled. I would never cancel my order and was " fuming". The manager had 2 pizzas ready but they were burnt to a crisp and was told that the store ran out of chicken wings. The manager wasn't respectful and treated me poorly. People waiting on line was told the same thing... a long wait ahead of them. I regularly ordered from this Pizza Hut location and this has been the worst experience ever.
I only ordered 1 pizza and got charged for 2. I called the store and the manager was very rude and said it was my fault. This isn't the first time either it's every time I've ordered from the location in New Haven, Indiana.
I ordered a pizza over the phone personal pan meat lover's add Banana peppers. I was quoted a price of Approximately 4.82. I stated that a meat lover's always has cost me 5 dollars and some change, was he sure that it was a meat lover's, he said yes twice. I get to the store wait 10minutes in line, get the pizza and it's wrong, plain pizza. They tell me the delivery driver took the order and did i want them to remake it. Yes i say . They ask did i want to pay for it now. By all means my time it unimportant, the only thing that matters is that i pay for the pizza. So the manager is watching all this, she doesn't say anything but at the last minute she makes sure I'm charged the right price. No statement about the order being wrong, no statement about Inconveniencing me, no comp for the mistake even after I told the order taker that it couldn't have been right, now she wants to make sure I'm charged correctly. I have bad experiences this was the worst. Pizza Hut ,Carrollton Avenue, New Orleans
I placed an order at my local Pizza Hut (1 mile down the road in New Martinsville WV) at 7pm. They told me it would be 15-20mins. An hour and 15mins later it finally shows. No big deal.. until I realize they didn’t even bring me all I paid for. So I call the store and after it ringing for the first 5mins I’m transferred to the call center. I explain the situation and he transfer me to the store. Exactly 6 mins later they finally answer at the store and the lady says “let me put you on hold for a manager. 4mins go by (I have screened shots of each occasion) the manager gets on and I explain. After telling me I was lying about how long I was on hold, and telling me I never ordered ranch, The only solution she could give me was that when the driver gets back she can have her run it up. I asked if it would be another hour? She said well i don’t know what time it will be she’s out on a run.
I hope you can understand my frustration and complete horror by the disrespect and lack of management skills. I deal with the public in hospitality everyday. I couldn’t Imagine EVER treating or speaking to my guest as such.. and not offering a better solution is just ridiculous.
I was staying in a motel in Marlin, Tx and call the Pizza Hut store there for delivery and was informed they do not deliver. After looking at their website it shows they offer delivery until 10pm, the person who answered the phone said they just don’t deliver. I asked “if the drivers were off or what the deal was because the website says delivery until 10pm.” Again the person said they just don’t deliver. Why advertise delivery on the website if they are not going to honor what the website says? Seems like false advertisement to me! Their website should be changed or they should start delivering. Thank You
My husband and I decided we wanted a pizza and we wanted a dine in restaurant where we could sit and enjoy our meal instead of getting a to go pizza and taking it home. There are not many dine in pizza restaurants in our area but we knew that there was a Pizza Hut in Reidsville, NC. We had not been to it in quite a while and decided we would go. We arrived shortly before 5:00 pm on a Tuesday evening January 8th. We ordered a large thin crust pizza with peperoni, mushrooms and beef toppings. The pizza was brought to our table and we started to enjoy our meal. It turns out that the pizza was horrible. The crust tasted like dried cardboard. The beef topping was extremely hard and dry like it was over cooked and the sauce was very lacking. My husband said that if he held up a piece it was so thin he could almost read through it. Needless to say we were not pleased. As I mentioned it had been quite a while since we had been there, but I can tell you that we probably will not go there again. Thank you for giving us the opportunity to voice our displeasure.
I travelled about 18 miles from my house to order pizza at the new Pizza Hut in Willingboro New Jersey I had already made my order online and which I had to wait an additional 25 minutes for my order after my email stated that my order was completed when I received my order my pizza was cold I asked for garlic parmesan boneless wings my boneless wings were nothing but chicken nuggets that we were not created and saw that all there was a little tiny bit of sauce when I spoke to the woman in charge she acted like she had a attitude this store this store is very unprofessional and very very very very sloppy and messy the food was horrible and after I had drove so far and waited and promise to my children that they were getting Pizza Hut I then had to turn around and my car and return my items this service was very poor I recommend better management and I am a very dissatisfied customer there was Pizza Huts in Mount Holly and the town in which I live which closed down and they never had this type of problem I actually enjoyed Pizza Hut pizza but they ruined this visit and I will never attend this Pizza Hut restaurant again
My husband and I wanted to set down and enjoy a pizza rather than taking one home. We don't have many dine in pizza restaurants in our area but knew that there was a Pizza Hut in Reidsville NC. It had been quite a while since we had been to this location but decided to go. We arrived around 5:00 pm on Tuesday, Jan. 8th. We ordered a large, thin crust pizza with pepperoni, mushrooms and hamburger. The pizza was horrible. It was very bland tasting. The crust was like very thin cardboard. The hamburger was very hard almost like it was over cooked and the sauce was very skimpy. My husband said that if he held it up he could almost read through it. We don't think that we will be visiting Pizza Hut again in a very long, long time if ever. Wanted to let you know of our very unfortunate experience.
I had gone to Pizzahut yesterday, in a hurry ordered a chicken pizza with black olive. The manager assisted me name Maraina. I asked for the online large special which I was prepared to order online , she told their wasn't a need she could assist me.i told her word to be true. When I got the pizza it was a black olive pizza with bits and pieces of chicken, very little sauce, very little cheese if any, I have always concerned Pizzahut to be a place where I could get a decent pizza from, but after this experience I beg the differ. I am complaining because I feel cheap out of the ingredients and the respect as customer, should feel as a paragon. You spent your money for goods and should receive good products. I am among furlough employee, surely I deserve better service than this. I could count the pieces of chicken on one hand on a large pizza, some slices wasn't any. The crust was thin I asked for a hand tossed. I am very displeased with order. Phone 901 846 7821, Name is Carolyn Graham, Amount of pizza 7.99 plus tax.
U wait all the time for your order to get here than when it do it’s burned u call store she make u wait 30 more minutes don’t give nothing for inconvenience just say o we gonna have to pick up old pizza
Went to Pizza Hut in Nevada at 7 pm. And they had put away the salad bar. We left. They said they was slow so they just put it away even though they are open till 11. Waisted our trip.
I am the most loyal Pizza Hut fan I know and I can honestly say in the past 2 years I have been extremely disappointed in the way your brand has gone down. I have received several pizzas that were burnt to where there is no cheese left on the pizza and it’s been delivered to my house like that. The same exact thing happen to me when I did carry out! The pizza was so burnt and it took for me to say something for them to say “oh yea that does look bad” yet they were the one to put the pizza in the box so I know they saw it! I have had all these issues at one particular Pizza Hut store. It’s the store that is located in Baltimore, MD @ 2303 Dogwood road. I know this store very well cause my mother has lived in this area for over 30 years but also cause I this Pizza Hut was my first place of employment! The staff over the years have been great! I remember the manager when I worked there and his name was Damon! It was all about the customer and they came first! I learned a lot from him and I felt he held the Pizza Hut brand in very high regard. I don’t see that anymore at this location. Well on Sunday January 6, 2019 @ 6:28pm I ordered my family’s Sunday dinner at my favorite place to eat... Pizza Hut! I went in the app on my phone like I usually do more then twice a month and placed my order online. I decided to pick it up and pay when I went to pick it up due to the several issues I have had in the past with this location. The email I received said my order would be ready for me at 6:50pm so I arrived at the store at 6:53pm. I waited my turn in the carry out line and when it was my turn I told the young lady my name. She advised me that my order wasn’t ready yet and it would take a few minutes. I said ok and took a seat in the waiting area. While i was waiting i watched the workers as they laughed, joked and talked about what happen on television the night before and who was sleeping with who and saw NO ONE working! Well as I’m sure you guessed that few minutes turned into 7:25pm when I had to go back up to the young lady and ask her was my order ready yet. She explained that everything was ready except one thing and that would take about 2 more minutes. At this point I am starting to get upset because it had been exactly 1 hour and 2 minutes since I ordered my food and it’s still not ready. So I asked the young lady why was it taking so long because I ordered my food over a hour ago and she replied “I don’t know”.
Me knowing the Pizza Hut standards and core values, I know that answer is unacceptable! So I say ok and sit back down and wait about 5 minutes when my name is called. She tells me my order is complete and she tells me my total. I say to her “Do I get a discount or something taken off of my total since I have been waiting over 40 mins over the time that I was told my food would be ready?” As I was saying this statement I look down and I don’t see my side salad that I ordered. She looks down at my food then looks at my receipt and looks at the food again. Then she turns around to the two workers making the pizzas and asked them “where is the salad for this order”. They both reply “We didn’t make a salad” and continue during what they were doing. So the young lady goes and talks to her manager. She comes back and says to me that “We are making your salad now. Then she gives me a new total and I realize the new total is $5’s cheaper. I asked what kind of discount is that and she replies “We took the salad off of the order”. I said “wow, that’s it?” She just looks at me and then calls her manager over. She explains to her manager what my issue is and I chime in and say “I feel I should get more off my bill then just the cheapest item that I have. At this time it is 7:40pm and my order is still not complete! The manager says to me “If I take anything else off I would have to change everything your ordered to full price first and then discount it from that total. I told her that didn’t make sense and I also know that the information she gave me wasn’t true. I explained to the manager that what she just said didn’t make any sense and it wouldn’t be discounted if she did that. She replied “It’s cheaper for you to just pay the total as is then for me to do all that anyway”. Totally disregarding the fact that I ordered my food over a hour ago and that even after a hour and 14 minutes of waiting my order was still not done! I said wow, so it’s nothing else you can do?” She replied no, that’s all I got. I was so disgusted with the lack of responsibility for not having my order ready and lack of caring that my time was being wasted. I looked at her and said “I don’t want it” and walked out of the store. I decided to write this email because I loved your pizza for years. I have had birthday parties at Pizza Hut. My kids have had their birthday parties at Pizza Hut. When I walked out empty handed after waiting a hour and 22 minutes I told myself that I would never eat Pizza Hut again due to all these negative experiences! When I worked for Pizza I remember the training class out Columbia, MD and I learned so much about customer service and how to deal with certain things and situations that I honestly still use in my life today. I don’t see that in anymore at Pizza Hut. I have no hope for your brand nowadays. From the people you hire and the way that they don’t care about the product, how it looks and how long it takes to be made! The employees at Dogwood Pizza Hut could careless about anything but a paycheck! No pride is given to keeping the great legacy of Pizza Hut going and it’s sad! I won’t be giving Pizza Hut ANYMORE of my hard earned money!
On Dec 27th, i paid a visit to the Pizza Hut store on E. Tamiami Trail in East Naples Florida at 12:51PM. Unit 002264
It was the worst experience I have ever had in a pizza restaurant. I should have paid a visit to the buffet area
before paying for the lunch buffet. I paid for the meal and then went to the buffet to have my meal. The food looked absolutely
terrible. There were four trays in the bufffet area consisting of dried out pieces of pizza that looked like they were there for
many hours. The trays were mostly empty. The sauce container was virtually empty and the ladel to spoon out the sauce
was covered in sauce droppings from being handled by several people. When the servers were asked when they were
going to replenish the pizza, they said they were busy filling orders and it would take a while. In the meantime, several
customers came into the resataurant looking to have lunch and saw that the buffet was almost empty and rather disgusting looking and laughed and left. I paid $7.40 for the "lunch" and left after seeing that there was no movement to replenish the pizza after a period of time.
I have never taken the time to write a note to a company regarding the appearance of the food but I feel that I threw away money
intended for lunch.
I am requesting a refund of the $7.40. I do not feel animosity towards other Pizza Hut restaurants at this time. But I feel that my feelings are
justified. It was just a bad situation. By the way I have my receipt for this "lunch" expense.
I ordered 4 pizzas and they were all bad. 3 of them didn't have the flavor on the crust, as I ordered. I didn't get a thin crust as ordered and I couldn't tell the difference between the hand tossed crust from the pan crust that I ordered. This location has been getting worse every time I order, but they are the closest location. The pizzas were lacking in flavor and toppings. I ordered on line and waited the 20 minutes before going to pick up the pizzas and had to still wait for the breadsticks. The store address is 15327 W 67th St Shawnee, KS 66217
First off, it took almost 2 hours for delivery, not hot and order was wrong. On my order requested extra sauce, well, ny pizza was dry,no sauce at all, and in the comments specified extra sauce. The Pizza Hut at 9631
Mansfield Rd, is unprofessional and terrible. They will no longer be getting my business.
I ordered a Pizza with mushroom and pepperoni. When I got there, there was only one topping on the pizza. They asked if I could wait for 10 minutes. I waited and when I got the pizza home there was only pepperoni. I called to complain about no mushrooms and he hung up on me. No wonder that place isn’t busy anymore.
Ordered pizza’s at 3:30 pm to be delivered at 5 pm. At 5:30 pm I called the location to complain about my order being 30 min late and the first person was unprofessional by asking in a smart tone “so what do you what me to do about it” I asking for the manager and was put on hold for about 30 sec then was hung up on. Called back and talked to the manager and was told the food was on it’s was and I was credited $5, and as of this moment of writing this complaint my food is 45 min late. I’m a big fan of Pizza Hut since it came to Birmingham, Alabama to the exclusion of all other pizza companies. This has been by far the worst experience, but it will not be my last with your company, just wanted to vent my flustration. Please contact me at the above email address if needed. Thankyou for your time.
I was a loyal , and I mean very loyal Pizza Hut customer , but Pizza Hut , especially Pizza Hut in Stanley NC has really deteriorated in Wuality , and Customer Service . Even Little Cesar’s , and Dominos , two that I used to never buy my pizzas from have improved their quality , and are much better than Pixza Hut , as well as Papa Jpihns . My wife and I just watched a Pixza Hut commercial . I turned to her and stated , ya know their pizzas look nothing like that anymore . They really scrimp on the toppings , and quality . She agreed whole heartedly . Just telling you why your business is going to shit , compared to what it used to be . If you want any further advise . Please feel free to contact me at7046850578.
We're going to discuss last night's disaster in my neighborhood with a simple call to Pizza hut on West Broadway. I am a loyal citizen who is currently disgusted with my pizza hut for telling me that they don't deliver in/at my address at the present if 1814 Bolling Ave 40210, I use to drive for pizza hut in 1998 back where I lived Columbia, Ky.
January 2 went. To pizza. Hut in elkin n.c the place was filthy the service was awful the pixxz. Was burnt my grand kids. Would not eat it. They took the. Topping. Off and ate it and we were lied to about said they. Were out but. They. Were. Sending. Them. Out with delivery orders as far as I am concerned my. Family will never go back to pizza
Hi! It has been 1 hour and 40 since I placed my order and it hasn’t been delivered, can someone tell me what’s going on? 3190103175017001314031009
I have ordered on two different occasions at the North Main Pizza Hut in Altus Oklahoma 73521. On the initial order placed on 12/24/18 at 5:06 pm. I ordered 2 medium pizza, 3 orders of 6 piece wings and a supreme sandwich. Drove 25 minutes home to get home and only have 2 orders of hot wings. Called and notified the North Main Pizza Hut, who said they would put a credit on my phone number for the whole order. I orders the exact same order tonight, 1-3-19 plus an additional medium pizza, again drive another 25 minutes to Pizza Hut on North Main in Altus, Oklahoma and 25 minutes back home, as I live in a different town the Altus, To again, only have 2 orders of wings. Both orders on both receipts were entered by Jacinda. I asked to speak with the manager, Valeria was her name. It told me well if it wasn't on the order, then no, you wouldn't receive. I asked, can a person not order 3 set of wings and receive them. Valeria, told me that she was not able to look up any order except what was placed tonight. Again Valeria telling me in a rude voice that if it was not on the ticket I would not receive it. Apparently Valeria, just does not understand that I have tried to order 3 sets of wings and can never receive. I asked to speak to her Supervisor. Told me she could not give me her name but that I could call back in the morning or that I could go online. This is not the 1st or 2nd time this has happened. Customer service is the Key. I would hope that Pizza Hut employees(Valeria) realize, that people like myself are the reason they have a place to go to work ( the customers). Valeria has no concept of customer service. I told Valeria, that she would not have to worry about me calling and placing another order from North Main Pizza Hut in Altus Oklahoma. Then she hung up. We have several pizza places in Altus, Dominos, Little Cesears and Papa Johns and Luigs. I will say I will never order from another Pizza Hut Again.
O neal baton rouge. Showed up a d pizza was ready n cinnamon rolls had not even started. One pizza way pretty old tasting but the thin crust tasted like it was made last week. It was so dry and hard
We threw it away. Which is crazy. Even one dollar frozen pizza is better
We visited the meridian store today 31 December and it was filthy tables all dirty food on the floors I had to wipe our table first we had a voucher to use a Christmas present or we would of gone else where £55 we spent today. I have the receipt. No service waited ages to order no staff on the floor. Salad bar all messy. Very disappointed
I recently ordered Pizza Hut online for a pickup order at the Canandaigua NY location, ticket number 0014 on December 23rd. I ordered two pizzas and two double orders of bread sticks. I was shorted an order of double bread sticks and not only were the employees rude about it, they tried to tell me the one box I received was the double order and even when I showed my reciept showing the two double orders they were still rude and told me I would have to wait ten to fifteen minutes for the rest of my order while they were giving others their breadsticks. Not only did this hold me up longer than expected (pick up is normally ready to go but I had to wait) I was surprised at the lack of customer service and rude attitudes I received for their mistake, not mine. My family and I are hesitant at best to return to a Pizza Hut in the future and are left feeling very disappointed.
I placed an order on line, half of the order was left out, when I called in i was transferred to a call center out of state. I spoke with a very unhelpful “supervisor” name Mya. This has for sure costed a Customer for life. Your customer service is terrible. I will for sure be voicing my experience on whatever media I have.
My husband picked up our order tonight and brought it home for our dinner. We open the box and both pizza's were wrong! When I called the Hope mills, nc Store I was put on hold for 14 minutes. My husband had to drive back to hope mills, from Parkton nc to pick up pizzas we ordered. They refuse to take anything off price we had paid but yet we use our gas and time. Please call 910 978 5967
The pizza in itself is great and all that, but the amount of packaging for the dips is absolutely horrendous. so much unneeded plastic and paper. With the state of our near future and present, this is absolutely disgusting behaviour.
On 4/13/19 I ordered pizza at 7:15pm for Carry out at 8:15 PM. This occurred in Mitchell South Dakota. We entered the drive through for carryout at 8:13 PM at which time we were charged $59.07. We then sat in the drive-through for 10 minutes with no pizza. At 8:25 PM Pizza Hut called me to say they were out of the dough that we ordered- they hadn’t even made the pizzas yet. Meanwhile in the carry out line we could see employees in the back eating pizza. This is been a very distasteful experience- we used to be very loyal Pizza Hut patrons. No longer. The manager reimbursed us however essentially admitted that they were eating our pizza.
Stop into the Pizza Hut located in Destin Florida and ordered from the big deal menu
3 topping pizzas
With bread sticks
The gentleman at the register stated I couldn’t make it a thin crust because the computer would not allow.
Ask could you just tell the people in the back...
Just felt customer service was at the normal level of other Pizza Huts
The attached sign didn't say anything about type of crust or restrictions and have ordered this before at other Pizza Hut locations
Just felt kind of weird that this request was denied.
Any clarification on this matter would be greatly appreciated for this Pizza Hut customer.
My husband ordered two pizzas on line to be picked up at 5:45pm in Lincoln, Ne. We arrived at 5:50 for pickup. We were told that Danny Shelley had already picked up the order. No! I am Danny Shelley. We called two family members to see if they had picked up the order. No, they had not! Pizza Hut offered to make us two more pizzas, but we were short on time to attend an event. We left. Very disappointed with Pizza Hut.
Ordered a pizza on Friday April 5th,the gal that answered the phone was very rude,when the pizza arrived all the driver cared about is if I was going to tip him,which I did not,he never gave me my recipt,the pizza sauce for the bread sticks was so runny like it was watered down,never got any red pepper packeta or parmasane packets,Was very dissapointed. Will probably never ordwr there again.
Was charged twice for an order on my credit card. I called the store to ask for credit back on my credit card. The “manager” stated she cant credit my credit card back, but could give me cash. I was doing a lunch presentation for a dental office and live 2 hours away. Huh? Total incompetence. Waiting for the other manger to call me back so I can get a refund. Hopefully.
I placed an order online for 2 large pizzas for 5.99 each for pick up.total of order was 12.70. I went to pick up my order and the store on industrial blvd Cumberland md charged me more than my total I was provided. They charged me a total of 16.94. I called the store manager and told him what happened and he told me I did not place an online order . However I told him I have an email confirmation to prove I did . Therefore i am very disappointing and discouraged with the store and will not be ordering from there any longer .
I’ve never had worse customer service in my life. I order 1 pizza and a soda for delivery to a house less that 5 minutes away, and it took over 2 hours to get it (11:50). I call to check on the order and I was promised a free pizza and a discount of 20% on the order. When the pizza arrives, i see the bill is worth more than the original price and also the pizza is undercooked. So I call 2 days later, expressing my concerns, and they met me with a attitude as if they wanted to just get me off of the phone with the expression “we have other customers and orders right now and don’t have time for this” and I asked about the 2 hours I had to wait for my pizza the store manager hung up on me. They didn’t want to honor the free pizza or address the fact that I was overcharged or the pizza wasn’t cooked properly, just tried to close the deal with giving me store credit which was less than the original pizza I ordered. I feel like my concerns wasn’t taken seriously, that my business wasn’t appreciated, and that I was inconveniencing them for expressing the problems with my previous order. Will never deal with this location 598 Parker rd Fairfield Ca 94533 again
I walked in to pizza hut and ordered two pizzas the two topping pizzas and breadsticks the toppings were rtunning off ther pizza and the manager was rude when I told her about the pizzas al,so I had the breadsticks which was so hard I spent 35.00 on drinks and desert pastai I wasn't happy with the food and the manager
I recently ordered a pizza (in singapore, order reference: 18634), Pizza quality was very poor ,especially the Four cheese pizza was not consistently toasted , few sides burnt ,most importantly it was very spongy. Equally , chicken side was too oily ¬ fresh. I am completely disappointed with the pizza delivered. As regular customer to Pizza hut ,not only in Singapore , i used to prefer pizza hut in overseas as well. last month , i was in Glasgow (UK), Visited twice.
Pizza Hut pittsfield mass 01201. About 3:30 I went into pizza hut for the 5 dollar special when i ordered the wings the girl asked me would i like bleu cheese for fifty cents extra. Here is the rub,anyplace you go to order wings bleu cheese is usually served with the wings plus maybe carrots or ranch dressing. Really people,Surley my few dollars wil not make a difference, But I go by the location often it never seems as busy as in the past .the new menu has changed the foot traffic.I would be more of a frequent customer if things were different.
Pizza Hut @ 3725 w. Walnut, Garland, TX. Placed my order online. Waited over 40 minutes. It never arrived so I called. They said they canceled my order because they could not confirm my phone number by calling me back. I checked my phone and I was never called to confirm my number. The employee I talked to didn't care. The manager Alex kept trying to stress it was policy to call and confirm number, which they NEVER did...that policy needs to be known to customers. But I was never called and order cancelled on there end!!! And they took the amount out of my bank that I had to get reversed. Alex never offered to redo the order, or? He could have cared less! When I asked how we could rectify this he just passed the phone to his employee, who cared even less. Poor, poor customer service, I ordered from Fratellis got what we wanted.
On Fri ,April. 5, 2019 we stopped at Pizza hut in Shrewsbury Pa. There were three other families when we got there. The place filled fast and the carry out was crazy. It took 1 1/2 hours to get our pizza. The young girl working told us ... New manager, Two workers did not show up, and because of the carry out call up it was packed .after awhile many patrons just left. The manager didn't stop over and explain, not offer o comp the people anything. He should have taken care of his inside customers first. But with that said the saving grace was the young girl who made sure we understood and comp us a snack. Pizza hut should give her a hardy well done and her parents should be very proud of her. She kept the rest of the staff on task . Yup
As I was driving towards a pizza hut location off of the road that I take home I was trying to merge over into a lane and a Pizza Hut driver would not let me over and proceeded to speed up in order to not let me in the lane and have me crash into the plaza that the pizza hut was in (6383 manatee ave west Bradenton fl 34205.Fountain court shopping center) with my baby in the car. I called the store to notify them that the driver pulling into the store at that moment (small description of the car) of the incident and they were very immature, unprofessional and not helpful. They thought it was funny. I personally would be beyond upset having someone trying to hurt a mom and child by causing them to wreck while displaying my business logo on their vehicle. Please dont let this person get away with that. Eventually they will end up killing someone and its your business name all over social media.
I ordered 4 Pzones and a brownie. The order was an hour late, we didn't receive sauce for the Pzones, the brownie was burnt. I'm utterly disgusted and angry. I wasted $34.50 for a disappointment.
Regarding the Pizza Hut location at 7624 Wornall, Kansas City,Mo, 64114.
Went there today to obtain the power lunch special. Got there around 11:15 am. Doors locked. Drove around to the pickup window; set there awhile then I called the call center to see if they could tell me what time this location unlocked their doors, and as I was speaking with the call center after sitting there fifteen minutes; a employee noticed that I was there. Asked the female what time the door were unlocked. She replied some of the workers came late; so that is the reason the doors are still locked. I don't know but in my opinion that is not good customer service. Thank you.
Ordered pizza at 8:09. Went to get it and was told it was given to another customer. I had 6 teens at home waiting to eat and at 8:56. I’m on the phone with the manager. her offer to me for their mistake was a 2 litter Dr Pepper. I asked her really that’s the best you can do. I’ve waited over a hour. Her exact words to me were well I was gonna give you a discount before you started yelling at me. Problem with this is I NEVER yelled once. I simply told her that this was not acceptable. I was told I’ll deal with your husband when he comes in. DEAL???? You gotta be kidding me No discount. And she glared at my husband when he picked it up. I’ve been a customer for 15 years. I think if your employees are this rude and unprofessional I’ll go somewhere else.
We watch Sky news .Pizza Hut recently cancelled its advertising with Sky because a handful of internet trolls complained about Sky .Our family eats your products /...Just as your company isn't forced to advertise on Sky ,this family can make a choice to purchase pizza elsewhere .Please reconsider your company decision and place advertising back on Sky News .After all who do you want to please, a few internet trolls or people who actually buy your pizza .Mr &Mrs A Currey.
The customer service at my local store is horrible. The estimate for delivery times is always off by at least a half hour. If you try to call the store, they will pick up and hang up on you just to get you off the line. I will never order from the store again. If I could score them zero stars I would.
My name is Michael Williams. I live in Charlotte, North Carolina. Friday afternoon April 5, 2019,:I place a carry out order at the Pizza Hut located at 3215 Freedom Drive here in Charlotte. I ordered 1 Pepperoni Lovers Personal Pan Pizza and 3 Meat Lovers Personal Pan Pizza’s. When iI got home and undressed, my wife and I looked at the pizza’s and noticed that the Meat Lovers pizza’s had very little meat on them. They each had one slice of pepperoni on them, but little to none of any other meats. I called the store and asked to speak to them manager. The young lady who answered went to get the manager, but came back to the phone to ask the purpose of my call. I was taken aback, because she was not the manager, and why the manager would send her to ask such a question. I related the problem and she went back to tell the manager. When the manager came to the phone, I explained the condition of the Meat Lovers pizzas. She said there was nothing she could do about, it was the way the toppings come out on each pizza. Then she questioned, as if I was lying, if I sure they didn’t have meat on the slices. Again I told her there was a piece of pepperoni on each slice (centered in each slice) but little to no meat other than the pepperoni. She wanted me to bring the pizzas back so she could look at them before refunding or replacing. I had been out all day and had just got home and had changed my clothes. I explained that to her, but she again said that she could not do anything for me without looking at the pizzas. If the meats, as she says just are placed randomly on the pizzas, how could the pepperoni slices fall dead center on each slice. So instead of arguing with her, I told her I would file a complaint. Terrible way to do business. And to think this over a $4.50 Pizza!
I just used your online ordering to order several pizzas. Upon completing all the required information for my order to include payment, I received a message saying it was unable to complete my order. Pease help me understand why I was charged for pizza I will not receive? If the order could not be processed, why was my card charged? If the store I was referred to for delivery was offline, why was it an option online? I called the number listed for the store and it was answered by an employee from another store. He advised me that the store I ordered from was not open for business and the charges on my credit card would come back to my card in a few days. SOOOOOOOO! Now not only do I not have pizza, I also have to make another charge on my card for food elsewhere while I wait for a pending charge to come off. This is very poor customer service and I will not be supporting pizza hut with my business again. Thank you.
I order a pizza for my two year old at her daycare from store 03225. The delivery left the pizza out side the door. The daycare has a bell to ring. The driver couldve took the pizza back to the store. I think that this is nasty and unnecessary.m I am livid. I spoke to the manager about this it does not seem like he will do anything to help.
Memphis, Tn Shelby Drive Location: Today 4/3/2019 I ordered a pizza online at approximately 7:45 pm and was told I would receive the pizza within 45-60 minutes, which was fine. So 8:30-8:45 passes still no pizza. I call to check on my order & they say it will be an extra 15-20 and the account would be credited $5.00. $5.00 off a pizza order that was at that time almost a hour & 15 minutes. Get the pizza and the order was cold. The wings where cold. Absolutely horrible service. I will no longer order from Pizza Hut again!!
my once a month buffet at my local Pizza Hut. Today there were a whole new staff. I liked the old staff better. They were kinder and really knew how to take care of there customers. This new staff, one, cant cut a pizza on the buffet, therefore the customers hands (including mine) was in the pizza's on the pizza bar. 2 didn't act like they wanted to help. My husband and I needed a refill on our drinks and no one came by to check on us so I went to them. The female took are glasses and dumped them in the trash and gave us new glasses. She didn't have to do that. She also had an attitude. Again, your old staff was great and we were disappointed about the whole lunch.
(804) 309- 5895
My complaint is specific to the Pizza Hut on 34 Street North in St. Petersburg FL. I attempted to dine in tonight and ordered a large pizza. The restaurant was completely empty at 6 PM. After ordering, I had to walk around to find a somewhat clean table. I found one that I had to wipe off further with a napkin. Next I went to the restroom which was filthy. There was paper on the floor and overall the bathroom was not clean. After washing my hands, I realized the paper towel dispenser did not work. This made me wonder if the employees really are washing their hands. I rejoined my wife at a table to wait for the pizza when she jumped from here seat at the sight of a COCKROACH on its back still kicking its legs. I told the cashier and with that we were out of there. Your brand dropped 100% in our mind tonight!
At approximately 12:10pm on 4/2/2019, myself and co-worker attempted to place a telephone order with the Pizza Hut located at 2763 West 5th Street in Lumberton, NC 28358 by calling 910-608-0057. A man answered the phone stating it would be an hour and a half for delivery the immediately put on hold. We were on hold for approximately 30 minutes before we just hung and no one ever came back to the phone. We attempted to place the order online but for some reason it wasn't working properly either. That means we were not able to get lunch today. It was a very cold and rainy day and we were just trying to get lunch delivered to keep from going out. We have placed orders with this locations many times before but always picked it up but I must say that this experience was horrible. Someone out of professional courtesy could've returned to the line to say "please give us a few minutes and we will be with you shortly" but they didn't. The guy who answered the phone initially didn't say he was putting us on hold; he just did it. I have never experienced such unprofessional service with Pizza Hut anywhere. Something needs to be done about this. Due to working in a business office; we now have to go the rest of the day hungry until after 5pm because of this experience. I would appreciate it if someone would respond to this complaint. Thank you in advance for your attention to this matter.
On Fri night, March 29 we placed an online order for 6 original Pan Pizzas from your store 1302 Monticello Ave., Norfolk, VA. 23510. The order was placed at 8:12pm and we did not receive our order until 11:10pm. We called several times to inquire. When we placed the order the time estimated for delivery was 30-40 mins (if we had thought it would be longer we would have ordered from somewhere else). At an hour, we called the store to find out an ETA. We were told it was out for delivery. We called again when it had not arrived after 1 1/2 hrs and once again we were told it was out for delivery. At 2 hours we called, were placed on hold for 10mins and had to call back, got hung up on, and twice they picked up the phone and hung it right back up. Finally, a nice gentleman answered and helped and tried to get the manager on the phone and was not successful. He relayed that they had delivered our order to Hancock St instead of our street Hanover St and they had to turn around and go back to remake our pizzas. There is no Hancock St in Norfolk. He stated the Manager offered to take $15 off and we requested a full refund. This has happened which is great. However, when we finally received our pizzas after a couple more calls to the store 3 hours after the order was placed, they were cold, hard, and had been sitting AND the order was incorrect and not what we had requested. This was for my sons 17th bday party and half of the kids had to leave without having dinner because they were so late. This ruined his party. We are fuming at the lack of professionalism and customer service represented at this store )with the exception of the one nice man that tried to help over the phone). We will NEVER order from Pizza Hut again (this is 2nd time we ordered from this store and received cold pizza). You should review the service at this store and send everyone back through training. A business should be better run than this. I believe the Manager's name is "Malany" but not sure of the spelling. Extremely disappointed. Telling you this so that you can re-evaluate how this store is being run - it is not representing the Pizza Hut brand in the best way.
I received a text message at 5:10 that my pizza was out for delivery. At 5:37 it still wasn’t here so I called the store. He said it was out for delivery and would be here in 5 to 10. I only live a mile and a half from the store. This is the second time this has happened.
Over a two hour waiting called 3 times just to be on hold for more than 10 min and no answer called 4th time finally got through to the store just for them to tell me my order was cancelled 1 minute after I ordered, witch is bull shit. I have a order number and the tracking shows order was taken and being cooked. Also you charged my credit card twice, they better not go through. I will never order from you again.
On Sunday, May 31, 2019 I ordered online the 3/ $5 special from Pizza Hut on West Main St., Newark, Ohio. I orderd a Medium Pepperoni Pizza, Breadsticks (double order for $5) and 4 sodas (1 rootbeer - 1 Orange crush - 2 diet pepsi's) The delivery was very timely, but when he handed me my order there was no pizza. I said do you have my pizza? and he said no maam, and pulled out my order slip. on the slip it said i ordered 2 double breadsticks (double order for $5) and 4 sodas (1 rootbeer - 1 Orange crush - 2 pepsi's) ... I said what? i was not rude to the driver, it wasn't his fault, thank him and told him i would call the store.
so... i called the store and they told me that i ordered what they delivered. i tried to explain that something must have happened, either with the online order or possibly i hit a wrong button and didn't know it, but that i really want to order a medium peperoni pizza for $5. The order i had placed with tax came to $18.81. then i added a tip on that. so, i had already spent over $20 and all i have is bread sticks and soda.
The store employee put me on hold, i talked to another employee who put me on hold and finally a man came on and told me my pizza would cost me $11.29. i tried to explain that i had just spent all this money with them, but that didn't matter.
As a person who runs an Association, i understand there are rules, but i also understand Customer Service. I informed the man that i would not be ordering from him ever again, which is sad, because they are right down the street.
I have been a Pizza Hut lover for years, I just wanted to let you know, that I am very disappointed in the service i received...
Never did have my pizza :)
151 N Terrace Ave., Apt. 5
Newark, Ohio 43055
I Placed an order at 5:24Pm and have yet to receive it. It’s now 6:47pm. I was told 25min to 30 min of arrival. When he bought the pizza it was cold and the drinks were warm. He gets out of the passenger side of the vehicle. Seems to me he was riding around with my pizza and his buddy I guess. I’m just upset and hungry. Poor customer service. 1809 S.Sherwood Forest Blvd is where they are located; they didn’t even have the decency to call and let me know they will be running late. I called them and they just let the phone ring
I Placed an order at 5:24Pm and have yet to receive it. It’s now 6:47pm. I was told 25min to 30 min of arrival. When he bought the pizza it was cold and the drinks were warm. He gets out of the passenger side of the vehicle. Seems to me he was riding around with my pizza and his buddy I guess. I’m just upset and hungry. Poor customer service. 1809 S.Sherwood Forest Blvd is where they are located; they didn’t even have the decency to call and let me know they will be running late. I called them and they just let the phone ring
I ordered 2 pazones from our pizza hut in fayetteville tn. I asked them to only put hamburger meat and cheese because we don't eat the other stuff they put in them. When we got them home they had put everything in both of them and we could not eat them. I called and spoke to the manager and she said they did not fix them the way I ordered and they only came 3 ways. I asked her if they fixed them there or were they frozen. She said they fixed them there, so I asked her why they could not fix them the way I ordered or why I wasn't told that at the time I ordered them? She said she didn't know. So we were very upset about our dinner that night and will not order anything else from them and will go to the new pizza place we have in our town. thank you june owen
Right now I wouldn't rate you a 1 I would rate you a zero I called and I got a large veggie Lover's which was correct and I got it for my son well I also ordered a pan cheese pizza medium and I got a hand tossed Pizza I know the difference between hand tossed and pan dough if the dough is heavy or what I could go to the Stow store I guarantee I'll get a pan pizza vs hand-tossed I can't help it they make mistakes on my order quite often like the last time I ordered a thin crust veggie lovers like I always do and a cheese pizza like I always did and I got a pan veggie lovers but my pizza was right that we kept the order but I let them know and my son ate it I don't know what's going on with the store and Monroe Falls that something's got to be fixed I don't appreciate a driver coming to my door and asking for the pizza back and I tried to give him back to him I had one bite out of the pizza I don't care if I ordered it 2 hours ago 5 hours ago if I bit into my pizza and it was wrong then fix it it's not that I wanted hot pizza I don't always eat my pizza right when it gets here anyway but the driver and for me that he wanted to see the pizza I should have met had one bite out of it I was not satisfied it was not deep dish and he told me he was not replacing it he's been with this company for 8 years and he drove off I'm not very happy I will never ever order a pizza from Pizza Hut again I'll go to Domino's
upon checking out, Mariah I believe is her name refuse to check me out. She was assisting another customer, but I waited until she was finished, i stood there and she asking another employee to cash me out. Like what the hell - I thinking she was very unprofessional, rude and racist. I WILL NOT BE GOING BACK TO PIZZA HUT EAST 80 IN LONGVIEW TEXAS.
Hello, last I went to my online Pizza Hut account so I could order dinner for my family a little after 8p.m. to be delivered as soon as possible, only to find out after waiting an hour for my cash order to arrive that my local store only had one delivery driver they said was overwhelmed with last minute orders after looking up my address I was told my order was already out for delivery in the order they were processed and yet another hour and a half went by now we're approaching 11p.m. and still no delivery only to have a female worker tell me that all deliveries had been made and their was no record of my online cash order because I placed it at the wrong store and I was out of their delivery area very rudely then hung up on me. I know this was their mistake because I'd just had a delivery made to me here in Bartow, Florida from my local store like I always do with only difference being my payment method, but to be treated like I didn't know what I was doing as well as being lied too in such a rude manner by an employee makes me want to be a Pizza Hut customer anymore. Lastly, I've never been treated in such a manner like that before.
Ordered Italian sausage and mushroom pizza received a pepperoni and mushroom. We confirmed our order on phone and called Ashley store asst manager, she said there was nothing she could do because it was ordered online at pizza hut's website and they were not responsible for the order being incorrect. So when you order from your stores online they can send you whatever they want and not be responsible. I can not believe this is true. i have been a customer for years. Would you check this and let me know because I will never order from pizza hut again if it is . Thank you for your time. Jamie Teakell
We order from Pizza Hut all the time . Over a month ago I had ordered pizza one night and the order was wrong and t never called that night and complained because we had a family emergency and I never got the chance to complain until several days later and when I did call . I wasn’t asking for anything I was just letting them know what’ was going on two different managers were very rude . Well we have ordered from there a few times because we love pizza huts food . Well last night I ordered the order was wrong and the food was cold well I called and talked to the manager they sent replacement pizzas out that was still wrong and they were very rude so I called again and a man manager was very hateful and they sent another pizza that was right . But the management there is very rude and disrespectful to there loyal customers . The Pizzahut was knickerbocker location San Angelo tx
Absolute worse service ever!!! Waited forever to get a personal pan pizza - at least 30 minutes!! Then the when the pizza came out,I had to wait for the soup that I had ordered for 10 minutes which at that time I was informed they were out of the soup I had ordered. The salad bar had items on it that were old and dry!! Totally an unsatisfactory experience and we don’t plan to ever come back to this Pizza Hut or any other if this par for the course for your company!! We have a Mazio’s that is very good, but we decided to eat at Pizza Hut tonight. When we first came in around 6PM, there was only three other customers and we still had such lousy service. So,Bad Decision all around on our part.
Every week we order pizza and when we go for pick they denied for plates even after asking .they said always out of stock. Also if we asked for red peppers they are saying that we don’t have enough. Please don’t take and give us just couple pack with ugly and roof face. After spending 30$ for food there face like we are getting free food.....
Location-pizza hut ,Hacknesack,NJ
Pizza was cold and thin as a board might as well got thin crust bread sticks hard and stuck together
We went for buffet night pizza was cold salad bar not refilled and drinks not refilled. There was no one to work the dining room. Heat table was not at temperature and once a pizza pan was empty there was not another one to take its place. Pasta was cold. This Pizza Hut is located in Nicholasville, ky
I have been going to Pizza Hut for years in the Essex Vermont location up until now my service has been great, today was the Worst service and experience ever in any restaurant I've ever been in. Nor have I ever been treated so poorly before by the Manager or a Server. I was there for dinner with my 9 year old daughter which I had called in a pizza and decided to eat at the restaurant. I pulled the server over to let him know the shakers were health code dirty. He went back to the kitchen told this manager who streaked very loudly across the whole restaurant she just change those shakers. She came to the table I showed her the shakers she said she would wash them tonight and walked away. I was trying to provide feedback as it was disgusting eating a pizza, wanting to use condiments and not being able to use them because the tops were nasty. I've worked in a pizza place 30 years ago myself and we always had to wash down our shakers each time we washed down the table. I was simply providing feedback and it became dramatize to the point that i told the Server I was done talking about it and just wanted a box and bill. The server decided to tell me he was not going to serve me anymore, I could go get my own box and my own bill. I understand that you have changed managers I would rethink the manager you've hired as she did nothing. There was other people in the restaurant that were employees who have been there other times when I"ve eaten there before and have gotten pleasant and never have had a problem. If you care, call me and I will review this with you.
We are regular customers and we have pizza delivered. On March 23rd I placed an order for pizza to be delivered and received confirmation at 21:34 that the pizza would be delivered at 21:50. At 22:14 I called 808-643-1111 to find out where the pizza was and spoke to a person at the call center (I was not able to contact the store directly). I waited a long time and was told that there was only one driver on duty and that he was out with four pizzas for delivery. I said that I would like a coupon or refund because our pizza was late and would be cold. The lady told me that she would have the store manager contact me and that the call center has no authority to resolve such complaints, although it was clear that our pizza was very late. I asked again "are you sure that you cannot just resolve this now?" and the lady hung up on me.
I called back and spoke to a different person at the call center (now it was 22:20 and the pizza still had not arrived). This person did not hang up on me at least, but she said that she would have the manager of the store call me, which never happened. The pizza arrived while I was on the phone with the second person, and it was completely cold. I should not have to pay for cold pizza and for late delivery--please resolve this or I will move on to a different company. Your pizza is not good when it is cold. I would like a full refund.
Store that we order from: 2320 S. King Street., Honolulu, Hawaii 96826
My phone number: 808-286-1577
Ordered from Urbandale, Iowa pizza hut. Food was delivered on time which was great. But first our pizza had the wrong crust which wasn't the worst but I expect to get what you order and most of all the wings we ordered showed up in a melted plastic container. Out of a dozen wings we could eat three. Photo attached, wings were melted into container and we were going to eat plastic. So not impressed by this. We are planning on going back to another pizza store for delivery.
we all want the perrotso pizza back please .
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