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Pizza Hut Complaints Continued... (Page 5)

1360+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
20

Pizza Hut I. Broken Bow Oklahoma filthy,rude service out of everything no air conditioning flies everywhere. And it's like this all the time.It used to be a good place to eat but now I wouldn't let my dog eat there the health dept should close it down.
20

I dealt with the Sydenham Branch, Christchurch.
I ordered a thin and crispy, super supreme. I had to upgrade as it did not come in small size.
When I got home it was a pan, which was undercooked and very doughy.
I telephoned, at the time, to let them know so they could get their act together. I was informed they would write in a book my issue and give a refund.
I went in today to show my receipt and get a refund.
The counter staff, were very dismissive, and no apology, and no sorry for the inconvenience.
No customer service whatsoever, which after all the hassle I actually had was pretty poor.
I feel you need to do some retraining of staff to be more polite and expect better customer service from this outlet.
If this is how I am treated why would I bother to go back!
Y M McDonald
37 Acorn Close
Waltham
Christchurch 8023
20

Please monitor the Lewiston, Idaho pizza hut on Facebook at "LC Valley Reviews Closed group" every couple weeks there is yet another negative post about the local Pizza Hut restaurant. You Closed the Clarkston, WA one and it appears that just maybe you closed the wrong one.

Are you wanting to close the Lewiston location also? Your manager and crew there are ruining your business... and from the looks of the complaints on your website, it's apparently happening all over.

I went through GM training at Taco Bell in Bakersfield back in the Spring of 1995, and I know that what is going on at the Lewiston, Idaho Pizza Hut shouldn't be happening..

Sincerely,
Kerry Moser
20

Hello I am writing this letter with total anger with one of your locations 4300 macsway (eastland)Columbus Ohio 43232. I placed my at 3:44pm est delivery said 4:30 as I am typing this complaint my pizza just got to my door at 5:48 all the food was cold and not to mention I couldn’t even try to cancel nor check the status of my order because they quit answering the phone and then I called the hotline and I spoke with 4 different people to transferred numerous of times and to tell me their is nothing they can do because the call center can’t see online orders. To say the least I am furious with my service and the company totally angry. The service was so horrible my driver suggested I keep calling to get my order remade and to get a credit on my account because I was not the only customer complaining and sent their food back to have remade. I am asking someone please to contact me back in regards to this matter cause something needs to happen. My confirmation number was 3190520144420001331035525 and my telephone number is 6149722081
20

I placed my order for delivery at approximately 7:15pm, & my credit card was debited for $37.00 dollars. I was told I would have my order within 30min. 1 hour later no delivery, I contacted pizza hut 3 times following up and they kept telling me my order would be arriving within minutes. Finally 2 hours later I called and waited 5 min on hold to finally hear that they could not deliver my order due to weather. what is this all about. I called dominos placed my order and had my delivery within 20 min. I am most certain pizza hut does not want to service there customer this way. Do you not think they could have at least apologize to me...they were so rude. I will be sending the corporate offices of pizza hut a service complaint letter with the details to my evening which was inclusive of 3 hours and 15 min of my time being spent in placing an order that my family and I never received. I am sorry for having to be so negative but, really this was a terrible evening for us and I just felt I need to spent my time in letting others know. God Bless. MMW
40

Ok I used the online ordering today. I thought I had ordered a Specialty pizza and a pepperoni pizza. I ordered this @ 12:35 p.m. the online app said that it would be there in 30 to 40 minutes. The place is 5 minutes from the middle school where I teach. So @
1:25 p.m. he arrived I had 3 minutes to wolf down a piece and found that not only did I not have a specialty pizza. I had two pepperoni pizzas. So I called back, to complain about the order. Unfortunately, we had a fire drill. I had to stay with my class so by the time I got back he was gone. I called the store this afternoon. The manager said or the assistant mgr said I could only get 10% off and they were writing off one pizza. But my price was 29.00 dollars! I just don’t think they were understanding how messed up this was. I got mistakenly 2 pepperoni pizzas in the middle of the day and I had bought Cinnabon’s also that should have been there on time. I can’t return food easily that was my lunch now. I was treating some coworkers with this lunch also. I also got a complaint from the manager about how he only had one driver. So should I get the wrong order late because he can’t get a driver? I already like Marcos better but I was using Pizza Hut cause I was gonna buy Pizzas for my students. I feel like you guys cheated me and didn’t try to make a good faith effort. If you don’t fix this better than you have. I will go to Little Caesar’s. I will find every opportunity to complain. Can you make this right?
20

I order pizza at 6:03pm on 5/6/19. Estimated delivery time: 36 - 46 minutes. called into pizza hut to get a update at 6:56pm and they said that my pizza is ready but it will be another 30 minutes and hung up the phone
20

The bible class of our senior community ordered 8 pizzas from the store on 43rd ave here in Phoenix AZ for our annual pizza party.
The delivery was on time; the pizzas were great,,, but we discovered that we had been shorted three pizzas. ( we paid for 8 and only received 5) We thought the delivery person would notice the error and deliver the missing pizzas,,, he didn't. ( and we tipped him generously,,) guess its our bad for not checking before he left. we didnt notice the error until we ran out of pizza, and we should not have,,, we ordered enough for each person to have 2 slices.
really disappointed in Pizza hut cheating us
20

Called to order dine-in pizza. Automated call picked up when local store did not answer. Local said we could not order ahead and dine in, but allowed us to. Got there at 9:10 pm. Closes at 10:00 pm. Salad bar ready to take down. No spoons or serving utensils. Had to ask for fork to eat with. Ate pizza out of box. Going down for some time, but this did it. Time to complain. Thank you. The only waiter said he had to leave in 20 min. Proceeded to take salad bar down.
20

5/5/19
Good Morning... my name is Sue Latham. I am a senior citizen who just wanted to go sit down and have a pizza with my husband and our friend. We went to the Pizza Hut located in Troy, Missouri on Friday May 3, 2019 around 6:30 pm. We called our friend and ask him if he wanted to go get a pizza and he said yes and he would pick us up in 15 minutes! I grabbed my phone (which has my debit card in a slot on the case) and off we went. We went in and the waitress was just delightful. Could not have ask for a friendlier face to represent your company. The two guys (both over 50 years old) ask for an ice tea and I ask for a bud light. The waitress ask for my ID... of which I giggled since I am in fact over 60 and she said the manager had to see it. I didn't have my ID with me as I was not driving. So one of the guys ordered a beer. The manager came over and looked at my friends ID and then they served him a beer. Yes... I drank it.... It is good to drink with pizza and by the time the pizza came one of the guys ask for another beer. The manager (Craig... rude Craig) came over and said he knew I drank the beer and we could not have another. He said he had to see my ID. He said he could lose his liquor license for serving me. We thought he was kidding because again.... everyone at the table is OVER 50 and I am over 60. We giggled... He said he would have ask us to leave had he not known us. (I had never seen the guy in my life!) He was just rude.
The pizza came (overcooked would be an understatement) and we ate it and the guys walked outside and I went to the little window to pay. I ask for Craig and when he came to the window I told him... the law states you have to be over 21 to drink alcoholic beverages and it was clear I was and there was no chance of him losing his liquor license and the only thing he lost that evening was future business and a bad name for how he treated me as a customer, a senior citizen at that... and for me to notify the corporate office of how he treats his customers. I told him from the number of people in the restaurant it didn't appear he could afford that. I handed him my debit card to pay and he ask me to move over to the other machine. I was fine there and said I would wait there. He said the guy standing there was on his machine and to move over. I said I was fine there and he threw my card at me and ask me to leave. There was no one waiting in line to pay nor was there anyone there to pick up pizza thus not necessary for me to move. Yes I was angry by his rudeness at this point. Social Media is a big thing now and I have not posted anything yet, but I want you to know how disappointed I was in his behavior and service.
I feel bad for the little waitress as she did her job and she did not get a tip because I always add it with my debit card. Not only was Craig rude to me, he prevented one of his own employees from getting a tip she deserved. Again... what a shame.
Thank you in advance for addressing this matter with Craig. His rudeness was unacceptable. I will wait until I hear from you before I turn to social media.

Regards,

Sue Latham
218 Lincoln Lane
Winfield, Mo. 63389
20

I visited pizza hut at Dexter Missouri tonight at 10:55pm. This was the worst experience I have ever had at a pizza hut. We walk in and start hearing sexual noises being made by two of the employees. We were not greeted at all when we walked in, they just stared at us and continued making the noises. We were the only customers in the building and we sat for 10 minutes without being waited on. Once we were finally waited on, we waited 30 minutes for our one pizza. Before we got our pizza, two employees began yelling at each other very loudly making us feel so uncomfortable that we got a to go box and did not even eat a bite of our pizza. This is my second time visiting this location and the employees were absolutely disrespectful and unprofessional both times.
20

Pizza Hut #033389
13214 Coursey Blvd, Baton Rouge LA 70817

Server: Carl

Ordered the pizza online. I arrived and was told my food was just coming out of the oven. 20 minutes later I was told my last item was coming out. After that item came out I was told we had one more item that would be another 5 minutes. I was waiting for a total of about 40 minutes before I received everything. When I got home, I opened the box for my P'zone to see this (see attached image). I could not drive back to trade for another one, since that pizza hut is across town and I had my two young children with me AND it was getting late. They were very unhelpful whenever I'd asked how much longer it'd be, either on their personal phones or talking with one another.
20

The Pizza Hut in Seminole OKlahoma never do their job and they all smoke weed in the back away from the cameras to not get caught. I have witnessed them doing so in their cars and etc. the managers that are supposed to fire people and make sure employees work do nothing about their poor customer service and they cannot run the business properly. A delivery driver named Chris steals the other drivers deliveries from the board as well.
20

We were at the Pizza Hut in Siloam Springs Arkansas today for lunch1. Service was poor 2. We waited for thirty minutes on our food which was not even ready at that time. 3. we told the waitress we were leaving and they charged us for our drinks. another customer in the store was having the same problem. they did not offer any compensation for our wait and did not explain why the pizza was not made yet. The only explanation was and I quote Sorry about that end of quote. plus the sign said buffet and there wasn't one they said it was other days which I cant remember. WE ARE REALLY DISAPOINTED IN THE WAY WE WERE TREATED! I THOUGHT PIZZA HUT HAD BETTER CUSTOMER SERVICE. I KNOW THEY HAVE IN THE PAST BUT I GUESS ITS NOT NOW. To rate my experience I wouldn't even give it a 1 MAYBE 0
20

It was not cool it was stuffy and when gave us the menu it was so worn out could hardly see what was on menu apparently mgr does not care walked out
20

My daughter and I had a very bad experience with the lady working there. She was very rid from the time we walked up . I asked her prices and she's like they are up in the board and I ask her if she was making fresh pizza amd bread sticks ,because the ones that were there we're expired . She was rude about that also . Then when they were finally done she have my daughter the old ones anyway and told her they were still good but they weren't . And my daughter was holding her hand out for the change and she threw it down in front of here . So so rude . She was throwing the old pizza in the trash with attitude when we ask for fresh . Was being so so rude with attitude the whole time . If you hate ppl don't be in a job u have to deal with them on a daily basis and I they will lose a lot of costmers because of her ruddness . She needs to be told about it or fired .
20

We ordered delivery and one pizza was burnt and the other was burnt and incorrect. We ordered pepperoni and got sausage. Also, we ordered a 2 liter and the driver did not give it to us. When we called they told us they would have him bring it back and he never did.
20

Ok you only driver was less than respectful and took my change with him and tried to snatch the pizza out of my hand when I wanted my change before I could call Pizza Hut and ask why I wasn’t able to have my change. Anyways that alone the first pizza room an hour and 30 minutes to get here. We got a refund pizza (still only got one drink even though we had two now) and he told my brother (143 minutes of waiting) to tell ‘your girl to learn to have respect for people’. Talk about disgusting and disrespectful I hope I can take this farther because I’ll take some rude shit like this to court I have none of my change and still missing a drink this is distant gross and the first one wasn’t even warm but the banana peppers were burnt.
20

Pizza hut in Farmington Mo. Is the filthiest eating establishment I've be in a long time. Only one person waiting on people. No tales had been cleaned, trash on the floors. We finally just walked out. All i heard while I was there was how hours had been cut and corporate only cared about profits. A sorry restaurant indeed.
20

I have been to 3 locations for a meal and was given poor service and bad attitude. Store in Jasper Alabama was closed at
2:30 PM and employees were inside and would not come to the door. I went to store in forestdale alabama and treated very rude, because I was white. They did not want to wait on me. Store in Gardendale Alabama was received with bad attitude from the manager and the food was bad. All three locations have bad food and bad attitude. If this is the way you run your business, I will not be visiting your stores any longer. I may add that I report a problem to your customer service rep and he assured me that I would receive a call from the district manager. I never received the calls after complaining to corporate Headquarters. You may not care about my complaints, but you have on record 928 other complaints. You use to have a great business, but not anymore.
20

I have been reaching out to corporate by phone and email for the last two weeks about an experience I had where I was threatened by a staff member. 11 days later and still no response. Filing a complaint with the better business bureau.
80

When I placed my order, I requested extra marinara for the family order of breadsticks which was part of my order. After looking at my receipt when I returned home, I noticed I was charged .75 for the extra marinara. When I requested the sauce I was not told it would cost $.75. If I had been told, I would not have gotten the extra marinara. I was shocked that a little cup that size would cost that amount of money. I do not believe 2 cups that size of marinara are enough for a family order of breadsticks. Otherwise, everything was good.
20

I made a order with the call center they got everything right but one thing was still missing from my order some cinnamon buns. Well I called them back but no one will give me what ordered or refund the money.
40

Ok I used the online ordering today. I thought I had ordered a Specialty pizza and a pepperoni pizza. I ordered this @ 12:35 p.m. the online app said that it would be there in 30 to 40 minutes. The place is 5 minutes from the middle school where I teach. So @
1:25 p.m. he arrived I had 3 minutes to wolf down a piece and found that not only did I not have a specialty pizza. I had two pepperoni pizzas. So I called back, to complain about the order. Unfortunately, we had a fire drill. I had to stay with my class so by the time I got back he was gone. I called the store this afternoon. The manager said or the assistant mgr said I could only get 10% off and they were writing off one pizza. But my price was 29.00 dollars! I just don’t think they were understanding how messed up this was. I got mistakenly 2 pepperoni pizzas in the middle of the day and I had bought Cinnabon’s also that should have been there on time. I can’t return food easily that was my lunch now. I was treating some coworkers with this lunch also. I also got a complaint from the manager about how he only had one driver. So should I get the wrong order late because he can’t get a driver? I already like Marcos better but I was using Pizza Hut cause I was gonna buy Pizzas for my students. I feel like you guys cheated me and didn’t try to make a good faith effort. If you don’t fix this better than you have. I will go to Little Caesar’s. I will find every opportunity to complain. Can you make this right?
20

I ordered a Italian sausage pizza carry out and when got home had just a cheese pizza. Tried to call them back and they wouldn’t answer phone. Rawlins wy Pizza Hut. Will not go back
20

Tonight I've been treated so poorly that I feel like was 100% your company in Mt Gilead Ohio's fault. I ordered delivery from your company this evening at 738 and tied to pay through my PayPal account. The manager Natalie said my payment was denied and so I told her I would pay cash . 30 minutes later the pizza was deliveredand I paid 20.even , giving driver almost 4 dollar tip. As soon as he left I seen that the manager made a mistake and charged my card 16.36. I called and brought it to her attention that it went through. She then said it was denied were not giving you your 20$. Or refundimg your card
She insisted there was no way she is giving us refund on card or my cash
She said I would have to come to her. Angrily that it's an obvious mistake I drove down to show her transaction I'd from her sever
.I'm a known homosexual and have been treated so so horribly in this town for years I even left for 15 and just recently came back to marry my best friend who is Mexican American citizen. Even though I'm gay we are married. As soon as we walked in the door we could tell she thought very little of us the manager at Pizza hut in . Mt. Gilead Oh. She acted like we were inconveniencing her and literally wouldn't even talk to us . I was so upset left my card at the house a d had to go back and get it .then she said how do I know thabthis is this pizza hut refusing to check to see if my payment cleared after all she said you forgotnykur card and I just wanted cash . I just wanted to be treated like at humn being who just paid for a single service 2 times. After debating with her about why she won't just refund my cash since the payment obviously came out of my accounts she supposedly refund my card but really was being obviously racist or whatever wouldn't even talk to me ,she said you obviously only want cash . I don't know what was less obvious that I wanted my money back since they charged me twice. I only wanted what was right. I have never felt so poorly treated in my life . It had taken me 25 years to come out of the closet and didn't believe this kinda hate still exhisting in this town. I'm going to let it be known that pizza hut has Managers in there corporation treat homosexuals and minorty woman like we're just scamming them. I work hard for my money building homes and swinging the hammer every day. Then a multi million dollar company can't give a customer 20 back after they realized there error. I'm so hurt and this totally consumed all of my night. I just wanted my rightfully deserved refund. She acted like I was just some queer that doesn't matter. I'm filling multiple complaints and will probably find out of there is any legal action I should take.
Sincerely.
Rob Fieler and Joedi Carlos/Fieler
20

I ordered a stuffed crust pizza from coal Township Pennsylvania Pizza Hut and I got the wrong pizza went I called and complained they gave me a different pizza that was cardboard pizza no cheese on the pizza at all it was disgusting I threw it away. I’m very disappointed
20

Okay, I usually have no problem out of Pizza Hut, but I went to Atlanta for a concert this weekend, and it ended at 12:00, while Pizza Hut closed at 1am. I understand no one wants to work past closing time, I have to close a grocery store consistently, but we were super hungry and wanted a decent bite to eat. We ordered 2 medium pizzas at 12:30, and the order was accepted, saying the order will take a maximum of 45 minutes. I know it would be after 1:00, but only by a few minutes. The app said the order was being made, and even sent a text alert that it was on its way around 1:30 or so, but it was taking unusually long. I stayed up until 3:00 because the app was saying a delivery driver was on its way. This was really upsetting, since we haven’t eaten since 3:00 from being on the road for a majority of the day.
The next day, we stop by the Pizza Hut we ordered from (25 Piedmont Ave NE, Atlanta) which was 5 MINUTES AWAY FROM THE HOTEL, and the cashier went and got a manager I think, and he showed me a cancellation report where my order was on it. I told him that the app showed the pizza was on its way, but he completely blew off that we waited forever and just said the money will be refunded sooner or later. There is no reason that the order should’ve been refunded at all. I understand working is hard, especially after midnight, but there should’ve at least been a prompt saying that the order wasn’t coming. I don’t know, I feel like the staff could’ve handled it better, rather than just completely cancelling my whole order and giving my money back because they didn’t feel like “working over”. Usually encounters like these don’t bother me, but the lack of care really pushed my buttons, and I do not plan on ordering delivery from the Atlanta restaurant again.
20

I am a customer that patronizes cherry Rd pizza Hut in rock hill sc 29732 frequently. They have messed up my pizza the last 3x. I called go get my "so called free pizzas" and the information was not available in the system. If pizza Hut messed up an order- then state they are going to make it right but then take the information out of the system... How is that good business?
Cherry Rd in Rock Hill SC has poor service and does not attempt to do better.
I just whatt is due to my family. Pizza Hut made a mistake and should pay for it as they offered... I didn't request anything they offered to make it right.

I want to work with pizza Hut but not at my expense.
20

I was in sanducy and heard the manager swear at her employee. This isn't the first time this has happened. Your manager at this branch is rude and degrading. Her name is Vicky.
20

Had to wait almost 2 hours for our food about 30 min for drinks our waitress was a crack head her teeth were all rotted out she couldnt be still and she didnt turn our oder in. We were suppose to get a discount and didnt even get one. Worste experience ever!!!
20

Only because I had to give it a star. Not only was the food cold, wrong, it took TWO HOURS. Tried calling to cancel and was on hold for 20 min. So we just accepted that we couldn’t cancel it. Ordered a hand tossed pizza and got cold, hard thin crust. Also ordered a chicken Alfredo and it was overly loaded with pepper and the chicken wasn’t cooked fully.
20

I went the Hut on Route 9 North in woodbridge to get a Pezzone the TV said $ 5.00 when I reached the store I expected to pay 5.00 + tax then I was told it was $ was 5.99 and tax that's not was advertised
20

First of all the server was not engaged in her work, no smile, no thank you, no refills on drinks or checking on us to see if all was fine. I ordered a pzone meaty sandwich, when I got it the sandwich was not good, it tasted very bad, it had a very bad taste to it and I did not eat it. It was mostly full of cheese. Actually I had an upset stomach a short time later after eating only a few bites of it, it was evident something was wrong with it. On top of that the restaurant was not very clean and our table had a sticky surface. Pizza Hut has always been my favorite pizza until lately, what we are experiencing now is it seems like they are thrown together quickly, greasy, and almost seems like they are not fully baked kind of mushy? I also blame management training for the shortfalls in product, service and clean restaurants. One more thing, maybe things would improve if the help put down their phones and quit playing grab ass in kitchen and focused on the job they are being paid for and had some pride.
20

The driver was so nasty. Bad hygiene, rude, etc.. And smelled of weed. Name tag said Kembryana. This was the Garden City Location in Georgia.
20

It should not take over an hour everytime we order from the Firethorne Katy Tx store. This store has the worst service and the home number never works.
20

I asked lightly baked and the pizza looked very crappy. I always spend a lot of money here and this time 3 pizzas were ordered. I may go to a different pizza shop because when I call they tell me they are sorry there is nothing they can do. Also looks like it’s just thrown in.
20

I ordered a bbq beef brisket pizza and it was horrible, there was so little meat it looked like a cheese pizza!!!
20

Delivery driver was really rude, and our pizza was under cooked I would I like full refund otherwise I will make a formal complaint.
20

On March 31, 2019 i called to order a pizza to be sent to another address, i had to repeat myself several times and the young lady was not
understanding the information i was providing so i got frustrated and disconnected the call. I then disconnected the call and then called back
to speak with a supervisor and i told the young man that i wanted to speak with a superviser concerning this issue and he placed me on hold and
never came back to the phone. I then called and the same young lady who initially answered the phone took the call and i asked to speak with
the supervisor, the supervisor did pick up the line quickly and then i advised her of what happend on the call and she took my order and she
seemed like she had an attitude and the told me the my card was declined and i had just used my card with another merchant. I then called my
bank and they told me that pizza hut declined my card. I asked my bank (Wells Fargo) did they decline the card or did pizza hut decline the card
and they told me that pizza hut declined the card. I asked can they do that he my bank said that pizza hut has the ablity to decline the card. So i
then went into the same pizza hut and ordered the same pizza and used the same card and the charge was approved. I was very disappointed
in the way i was treated. I have worked in customer service for at least 20 years and have NEVER been treated so disrepectfully and so horribly.
This was one of the worst customer service experiences that i have ever had. I will be reporting this the to the better business bureau and consurmer affairs. There have got to be better people you can hire. Very disappointed with the service of one of my all time favorite pizza places. I will NEVER, go to this pizza hut again. Thank you Shri Brown, 762 524 2433, Columbus, GA. Pizza Hut# 025857. I still have my receipt from that day.
20

I was just at my pizza hut on 30th street in Hutchinson KS, I bought a meaty pzone to go and the order was totally wrong. I was told they can not add a item inside the pzone up they can leave stuff out. first of all this is a stupid policy. I ordered a meaty pzone, minus the ham, minus the sausage both kinds, I wanted beef and pepperoni, and bacon but I was told you cant add the bacon to this food item.....but when I got home my wife's dinner was WRONG.... I got sausage, and three pieces of pepperoni, my wife can not eat sausage so this pzone had to be thrown out. my ticket number is 0058 server name is RUSSEL, the amount charged was $6.50...….today's date is 4-21-19 this is not the first time that my ordere was wrong. please do a better job in the quality of your food ordered. This the only full service pizza hut in my home town, so I might have to not go there in the future. That will depend on your response to this complaint if I go back.

my Unhappy wife,,,,,

Joe Roseberry
20

North Little Rock Arkansas - Warden Rd
I have called this pizza hut several times and it kept saying they were closed. When I finally got ahold of them they put me on hold and I'm still on hold. It's been 17 minutes.
20

St marys Georgia Pizza Hut. My husland and I after watching tv commercials about the PZones we ordered by phone and I picked up the order. 3 pzones 1 meat lovers and 2 pepporoni. The bread was good on these, the size was larger than expected but had hardly anything inside. Pepporoni ones had very little pepporoni maybe 5 on each side and no cheese at all. I opened them up and put my own cheese inside. Meat one was eatable but not really what expected. Commercials show lots of cheese. Really a false and misleading thing. Not satisfied at all with my food. Thought you should know. Service was good food was not. Rosanna hope
20

Call in to store #4762 located on 241 South Main Street. I called in 11 pizzas and when I arrived they had only made 10 pizza but charged me for 11. I told them I want the pizza because it was a special made pizza for someone... I then asked for a discount or an extra pizza for free for the inconvenience because this was their mistake. The manager said she can either give me my money back or make the pizza. Pour Pour Pour customer service to the MAX.
20

on Friday at 9:28 am I called to place a order for delivery I placed a order for 10 pizza's and 2 orders of wings, to be delivered at 11 am to my job for a work crew at 11:20 I called to ask where my order was no one seem to know where my or was. finally I spoke to someone in the woodlawn store and she informed me that my order was on the was on the way. 1:15pm still no pizza we all went without eating .I called back this time I checked with the call center spoke with Robert he said no order had came in but my ccard ending in 8660 was charged $76.57.such poor Service I was so disappointed I always order with Pizza Hut great food but the Service Really got me so upset.i called my ccard company to stop payment. I called and spoke to 4 different people no apology or northing I work at a call center my self if I gave that kind of service I would be without a job.one employee at woodlawn said she could make the order but she would have to charge me again imagine that.
20

There’s like no sauce on my Garlic Parmesan wings. Dry like a bone. Today at Pizza Hut in Brookfield, Missouri
20

I order pizza often from our local Pizza Hut often. Tonight I was faced with some very rude and unprofessional employees!!! I ordered my pizza online, watches the tracker, as well as my surveillance cameras at home. I received an out for delivery text and 15 minutes after that still no pizza (mind you I leave approximately 3 miles from the destination-one turn!) 30 minutes after the text I decide to go to Pizza Hut. First I was told that my order had already been delivered which was impossible because I didn’t see a driver in route to the store! We sat there while the employee supposedly called the driver. About 10 minutes later the driver comes up and says she never even left to deliver the pizza yet and pulls it out of the warmer then hands it to us. I asked to speak to the manager whose name was Cameron-he was no help at all. His response was “oh well you was misinformed” then he walks away! Some manager you have running your store! I’m not satisfied at all with the actions of your workers at all and I will not stop ranting until something is done!!!
20

Store lied to me about my order being out for delivery twice and took 3 hrs and still never got my food. When I called the store the final time, the lady was rude and short with me. Still tried to make out like I did something wrong and still tried to tell me my food was out for delivery. The store isn’t far from my home. It doesn’t take 3 hrs.
20

I placed an order by phone and was told 20 minutes, I got to the pickup location (howard Cooke Blvd,
Montego bay Jamaica) I deliberately went an additional 10 minutes late, wen I got the I was told that the bread is not ready and the person has to bake it now. I was so upset as I placed this order went late on purpose to be told it's not ready, for the entire time the cashier had an attitude, her response was (miss what are you going to do as I need to cash other customers) this was as if I should not say anything and just wait. Fast forward I waited the additional 15 minutes for the bread, I said to the cashier "it's now 15 minutes can you check on the bread" her response was"when it's ready someone will take it out". So I asked her 3 times "are you telling me that you cannot check on this " she ignored my request. Shortly thereafter she took the pasta from the warmer, threw it on the counter and told her coworker to assist me. I took my food and before I could step out she made a rude comment so I went back and reported her to the supervisor. Now this is not the way to provide service to a customer, this rep needs to be educated on what service is before she is placed at the front to assist.
20

I ordered a pizza at 9:30 pm & I never received the pizza.
20

I can’t beleive how bad our local Pizza Hut has gotten , from the stingy toppings, gross establishment, drug users as employees & rude service!! I’d wish you would send someone to clean up this place or it will not last , this is a small town & word travels fast ! Two of your employers ( maybe more ) are drug users , as I see them coming in & out of a well known drug house ! I will not spend my hard earned money or feed my children with food that gross people are putting their hands all over !! Wake up Pizza Hut , it's time to CLEAN HOUSE !!!!
20

Ordered close to $60 worth of pizza around 7:15. I called for delivery instead of carryout. Was told pizza will be here at 7:45pm. No call, no show. We called over 3 times, each time, the driver is on his way. Called at 9:15. Was told the driver couldn’t find the house and as a result, he went back to the pizza station and left the pizzas on the counter with our personal information on it- per our neighbor.
The manager nor the driver tried to accommodate us in any way, therefore, I will not purchase from you all anymore.

Thank you,
Dante’ Burress
20

We stood at the counter for a full 5 minutes while 3 employees quoted the Bible at the tables. I then went around the counter in the back and asked for assistance so we could place our order. We went to get our drinks and the floor was so sticky our shoes were sticking to the floor. There were no other customers in the store at 12:30. The health department should close this place down.
20

I’m less than 3 miles away and I can’t get a pizza delivered? I can’t believe this!!!!
20

Pizza Hut in Perryton,Tx. Had lunch there today, had the buffet the thin pizza was all crust very little sauce very little cheese the toppings were crunchy and by the time it was out of the oven It was like eating a piece of leather. they have been advertising lunch buffet 5.99 which was not my case today, because they have NO one that goes in there. If they would make good pizza they would have people eating there. I for one will not be back. We live in a small town with not many places to eat and feel like we get taken advantage of because of that. Save a buck well to bad, I wont throw my money away again, I left 6 pieces on my plate hoping I would find one that was ediable.
20

Sat in the restaurant in Haytu MO for at least 15-20 minutes and the only thing we got were drinks and menus. Maybe three different families in the place and the waitress never came to us except walked by and said I’ll get y’all in a minute .... terrible service. We got up and left and they still made us pay for the drinks that we barely drank!! I do not recommend that place to anyone!
60

The pizza in itself is great and all that, but the amount of packaging for the dips is absolutely horrendous. so much unneeded plastic and paper. With the state of our near future and present, this is absolutely disgusting behaviour.
20

On 4/13/19 I ordered pizza at 7:15pm for Carry out at 8:15 PM. This occurred in Mitchell South Dakota. We entered the drive through for carryout at 8:13 PM at which time we were charged $59.07. We then sat in the drive-through for 10 minutes with no pizza. At 8:25 PM Pizza Hut called me to say they were out of the dough that we ordered- they hadn’t even made the pizzas yet. Meanwhile in the carry out line we could see employees in the back eating pizza. This is been a very distasteful experience- we used to be very loyal Pizza Hut patrons. No longer. The manager reimbursed us however essentially admitted that they were eating our pizza.
20

Stop into the Pizza Hut located in Destin Florida and ordered from the big deal menu
Two large
3 topping pizzas
With bread sticks

The gentleman at the register stated I couldn’t make it a thin crust because the computer would not allow.

Ask could you just tell the people in the back...
Just felt customer service was at the normal level of other Pizza Huts

The attached sign didn't say anything about type of crust or restrictions and have ordered this before at other Pizza Hut locations

Just felt kind of weird that this request was denied.

Any clarification on this matter would be greatly appreciated for this Pizza Hut customer.
20

My husband ordered two pizzas on line to be picked up at 5:45pm in Lincoln, Ne. We arrived at 5:50 for pickup. We were told that Danny Shelley had already picked up the order. No! I am Danny Shelley. We called two family members to see if they had picked up the order. No, they had not! Pizza Hut offered to make us two more pizzas, but we were short on time to attend an event. We left. Very disappointed with Pizza Hut.
20

Ordered a pizza on Friday April 5th,the gal that answered the phone was very rude,when the pizza arrived all the driver cared about is if I was going to tip him,which I did not,he never gave me my recipt,the pizza sauce for the bread sticks was so runny like it was watered down,never got any red pepper packeta or parmasane packets,Was very dissapointed. Will probably never ordwr there again.
20

Was charged twice for an order on my credit card. I called the store to ask for credit back on my credit card. The “manager” stated she cant credit my credit card back, but could give me cash. I was doing a lunch presentation for a dental office and live 2 hours away. Huh? Total incompetence. Waiting for the other manger to call me back so I can get a refund. Hopefully.
20

I placed an order online for 2 large pizzas for 5.99 each for pick up.total of order was 12.70. I went to pick up my order and the store on industrial blvd Cumberland md charged me more than my total I was provided. They charged me a total of 16.94. I called the store manager and told him what happened and he told me I did not place an online order . However I told him I have an email confirmation to prove I did . Therefore i am very disappointing and discouraged with the store and will not be ordering from there any longer .
20

Hi I order Pizza Hut and it never came this is the second time that this happens to me I will no longer continue ordering from Pizza Hut
20

I’ve never had worse customer service in my life. I order 1 pizza and a soda for delivery to a house less that 5 minutes away, and it took over 2 hours to get it (11:50). I call to check on the order and I was promised a free pizza and a discount of 20% on the order. When the pizza arrives, i see the bill is worth more than the original price and also the pizza is undercooked. So I call 2 days later, expressing my concerns, and they met me with a attitude as if they wanted to just get me off of the phone with the expression “we have other customers and orders right now and don’t have time for this” and I asked about the 2 hours I had to wait for my pizza the store manager hung up on me. They didn’t want to honor the free pizza or address the fact that I was overcharged or the pizza wasn’t cooked properly, just tried to close the deal with giving me store credit which was less than the original pizza I ordered. I feel like my concerns wasn’t taken seriously, that my business wasn’t appreciated, and that I was inconveniencing them for expressing the problems with my previous order. Will never deal with this location 598 Parker rd Fairfield Ca 94533 again
20

I walked in to pizza hut and ordered two pizzas the two topping pizzas and breadsticks the toppings were rtunning off ther pizza and the manager was rude when I told her about the pizzas al,so I had the breadsticks which was so hard I spent 35.00 on drinks and desert pastai I wasn't happy with the food and the manager
20

I recently ordered a pizza (in singapore, order reference: 18634), Pizza quality was very poor ,especially the Four cheese pizza was not consistently toasted , few sides burnt ,most importantly it was very spongy. Equally , chicken side was too oily &not fresh. I am completely disappointed with the pizza delivered. As regular customer to Pizza hut ,not only in Singapore , i used to prefer pizza hut in overseas as well. last month , i was in Glasgow (UK), Visited twice.
20

Pizza Hut pittsfield mass 01201. About 3:30 I went into pizza hut for the 5 dollar special when i ordered the wings the girl asked me would i like bleu cheese for fifty cents extra. Here is the rub,anyplace you go to order wings bleu cheese is usually served with the wings plus maybe carrots or ranch dressing. Really people,Surley my few dollars wil not make a difference, But I go by the location often it never seems as busy as in the past .the new menu has changed the foot traffic.I would be more of a frequent customer if things were different.
20

Pizza Hut @ 3725 w. Walnut, Garland, TX. Placed my order online. Waited over 40 minutes. It never arrived so I called. They said they canceled my order because they could not confirm my phone number by calling me back. I checked my phone and I was never called to confirm my number. The employee I talked to didn't care. The manager Alex kept trying to stress it was policy to call and confirm number, which they NEVER did...that policy needs to be known to customers. But I was never called and order cancelled on there end!!! And they took the amount out of my bank that I had to get reversed. Alex never offered to redo the order, or? He could have cared less! When I asked how we could rectify this he just passed the phone to his employee, who cared even less. Poor, poor customer service, I ordered from Fratellis got what we wanted.
20

On Fri ,April. 5, 2019 we stopped at Pizza hut in Shrewsbury Pa. There were three other families when we got there. The place filled fast and the carry out was crazy. It took 1 1/2 hours to get our pizza. The young girl working told us ... New manager, Two workers did not show up, and because of the carry out call up it was packed .after awhile many patrons just left. The manager didn't stop over and explain, not offer o comp the people anything. He should have taken care of his inside customers first. But with that said the saving grace was the young girl who made sure we understood and comp us a snack. Pizza hut should give her a hardy well done and her parents should be very proud of her. She kept the rest of the staff on task . Yup
20

As I was driving towards a pizza hut location off of the road that I take home I was trying to merge over into a lane and a Pizza Hut driver would not let me over and proceeded to speed up in order to not let me in the lane and have me crash into the plaza that the pizza hut was in (6383 manatee ave west Bradenton fl 34205.Fountain court shopping center) with my baby in the car. I called the store to notify them that the driver pulling into the store at that moment (small description of the car) of the incident and they were very immature, unprofessional and not helpful. They thought it was funny. I personally would be beyond upset having someone trying to hurt a mom and child by causing them to wreck while displaying my business logo on their vehicle. Please dont let this person get away with that. Eventually they will end up killing someone and its your business name all over social media.
20

I ordered 4 Pzones and a brownie. The order was an hour late, we didn't receive sauce for the Pzones, the brownie was burnt. I'm utterly disgusted and angry. I wasted $34.50 for a disappointment.
20

Regarding the Pizza Hut location at 7624 Wornall, Kansas City,Mo, 64114.

Went there today to obtain the power lunch special. Got there around 11:15 am. Doors locked. Drove around to the pickup window; set there awhile then I called the call center to see if they could tell me what time this location unlocked their doors, and as I was speaking with the call center after sitting there fifteen minutes; a employee noticed that I was there. Asked the female what time the door were unlocked. She replied some of the workers came late; so that is the reason the doors are still locked. I don't know but in my opinion that is not good customer service. Thank you.
20

Ordered pizza at 8:09. Went to get it and was told it was given to another customer. I had 6 teens at home waiting to eat and at 8:56. I’m on the phone with the manager. her offer to me for their mistake was a 2 litter Dr Pepper. I asked her really that’s the best you can do. I’ve waited over a hour. Her exact words to me were well I was gonna give you a discount before you started yelling at me. Problem with this is I NEVER yelled once. I simply told her that this was not acceptable. I was told I’ll deal with your husband when he comes in. DEAL???? You gotta be kidding me No discount. And she glared at my husband when he picked it up. I’ve been a customer for 15 years. I think if your employees are this rude and unprofessional I’ll go somewhere else.
20

We watch Sky news .Pizza Hut recently cancelled its advertising with Sky because a handful of internet trolls complained about Sky .Our family eats your products /...Just as your company isn't forced to advertise on Sky ,this family can make a choice to purchase pizza elsewhere .Please reconsider your company decision and place advertising back on Sky News .After all who do you want to please, a few internet trolls or people who actually buy your pizza .Mr &Mrs A Currey.
20

THE WORST CUSTOMER SERVICE WE’VE EVER HAD!!!!! The crew was rude. And says they KNOCKED ON A PUBLIC RESTRAUNTS DOOR!!!! Says they called the phone but had absolutely no missed calls! We will not be ordering here again!

Here’s a screenshot for our PROOF OF NO MISSED CALLS!!!!!
20

The customer service at my local store is horrible. The estimate for delivery times is always off by at least a half hour. If you try to call the store, they will pick up and hang up on you just to get you off the line. I will never order from the store again. If I could score them zero stars I would.
20

My name is Michael Williams. I live in Charlotte, North Carolina. Friday afternoon April 5, 2019,:I place a carry out order at the Pizza Hut located at 3215 Freedom Drive here in Charlotte. I ordered 1 Pepperoni Lovers Personal Pan Pizza and 3 Meat Lovers Personal Pan Pizza’s. When iI got home and undressed, my wife and I looked at the pizza’s and noticed that the Meat Lovers pizza’s had very little meat on them. They each had one slice of pepperoni on them, but little to none of any other meats. I called the store and asked to speak to them manager. The young lady who answered went to get the manager, but came back to the phone to ask the purpose of my call. I was taken aback, because she was not the manager, and why the manager would send her to ask such a question. I related the problem and she went back to tell the manager. When the manager came to the phone, I explained the condition of the Meat Lovers pizzas. She said there was nothing she could do about, it was the way the toppings come out on each pizza. Then she questioned, as if I was lying, if I sure they didn’t have meat on the slices. Again I told her there was a piece of pepperoni on each slice (centered in each slice) but little to no meat other than the pepperoni. She wanted me to bring the pizzas back so she could look at them before refunding or replacing. I had been out all day and had just got home and had changed my clothes. I explained that to her, but she again said that she could not do anything for me without looking at the pizzas. If the meats, as she says just are placed randomly on the pizzas, how could the pepperoni slices fall dead center on each slice. So instead of arguing with her, I told her I would file a complaint. Terrible way to do business. And to think this over a $4.50 Pizza!
20

I just used your online ordering to order several pizzas. Upon completing all the required information for my order to include payment, I received a message saying it was unable to complete my order. Pease help me understand why I was charged for pizza I will not receive? If the order could not be processed, why was my card charged? If the store I was referred to for delivery was offline, why was it an option online? I called the number listed for the store and it was answered by an employee from another store. He advised me that the store I ordered from was not open for business and the charges on my credit card would come back to my card in a few days. SOOOOOOOO! Now not only do I not have pizza, I also have to make another charge on my card for food elsewhere while I wait for a pending charge to come off. This is very poor customer service and I will not be supporting pizza hut with my business again. Thank you.
20

I order a pizza for my two year old at her daycare from store 03225. The delivery left the pizza out side the door. The daycare has a bell to ring. The driver couldve took the pizza back to the store. I think that this is nasty and unnecessary.m I am livid. I spoke to the manager about this it does not seem like he will do anything to help.
20

Memphis, Tn Shelby Drive Location: Today 4/3/2019 I ordered a pizza online at approximately 7:45 pm and was told I would receive the pizza within 45-60 minutes, which was fine. So 8:30-8:45 passes still no pizza. I call to check on my order & they say it will be an extra 15-20 and the account would be credited $5.00. $5.00 off a pizza order that was at that time almost a hour & 15 minutes. Get the pizza and the order was cold. The wings where cold. Absolutely horrible service. I will no longer order from Pizza Hut again!!
20

my once a month buffet at my local Pizza Hut. Today there were a whole new staff. I liked the old staff better. They were kinder and really knew how to take care of there customers. This new staff, one, cant cut a pizza on the buffet, therefore the customers hands (including mine) was in the pizza's on the pizza bar. 2 didn't act like they wanted to help. My husband and I needed a refill on our drinks and no one came by to check on us so I went to them. The female took are glasses and dumped them in the trash and gave us new glasses. She didn't have to do that. She also had an attitude. Again, your old staff was great and we were disappointed about the whole lunch.

Diana Rogers
(804) 309- 5895
20

My complaint is specific to the Pizza Hut on 34 Street North in St. Petersburg FL. I attempted to dine in tonight and ordered a large pizza. The restaurant was completely empty at 6 PM. After ordering, I had to walk around to find a somewhat clean table. I found one that I had to wipe off further with a napkin. Next I went to the restroom which was filthy. There was paper on the floor and overall the bathroom was not clean. After washing my hands, I realized the paper towel dispenser did not work. This made me wonder if the employees really are washing their hands. I rejoined my wife at a table to wait for the pizza when she jumped from here seat at the sight of a COCKROACH on its back still kicking its legs. I told the cashier and with that we were out of there. Your brand dropped 100% in our mind tonight!
20

At approximately 12:10pm on 4/2/2019, myself and co-worker attempted to place a telephone order with the Pizza Hut located at 2763 West 5th Street in Lumberton, NC 28358 by calling 910-608-0057. A man answered the phone stating it would be an hour and a half for delivery the immediately put on hold. We were on hold for approximately 30 minutes before we just hung and no one ever came back to the phone. We attempted to place the order online but for some reason it wasn't working properly either. That means we were not able to get lunch today. It was a very cold and rainy day and we were just trying to get lunch delivered to keep from going out. We have placed orders with this locations many times before but always picked it up but I must say that this experience was horrible. Someone out of professional courtesy could've returned to the line to say "please give us a few minutes and we will be with you shortly" but they didn't. The guy who answered the phone initially didn't say he was putting us on hold; he just did it. I have never experienced such unprofessional service with Pizza Hut anywhere. Something needs to be done about this. Due to working in a business office; we now have to go the rest of the day hungry until after 5pm because of this experience. I would appreciate it if someone would respond to this complaint. Thank you in advance for your attention to this matter.
20

On Fri night, March 29 we placed an online order for 6 original Pan Pizzas from your store 1302 Monticello Ave., Norfolk, VA. 23510. The order was placed at 8:12pm and we did not receive our order until 11:10pm. We called several times to inquire. When we placed the order the time estimated for delivery was 30-40 mins (if we had thought it would be longer we would have ordered from somewhere else). At an hour, we called the store to find out an ETA. We were told it was out for delivery. We called again when it had not arrived after 1 1/2 hrs and once again we were told it was out for delivery. At 2 hours we called, were placed on hold for 10mins and had to call back, got hung up on, and twice they picked up the phone and hung it right back up. Finally, a nice gentleman answered and helped and tried to get the manager on the phone and was not successful. He relayed that they had delivered our order to Hancock St instead of our street Hanover St and they had to turn around and go back to remake our pizzas. There is no Hancock St in Norfolk. He stated the Manager offered to take $15 off and we requested a full refund. This has happened which is great. However, when we finally received our pizzas after a couple more calls to the store 3 hours after the order was placed, they were cold, hard, and had been sitting AND the order was incorrect and not what we had requested. This was for my sons 17th bday party and half of the kids had to leave without having dinner because they were so late. This ruined his party. We are fuming at the lack of professionalism and customer service represented at this store )with the exception of the one nice man that tried to help over the phone). We will NEVER order from Pizza Hut again (this is 2nd time we ordered from this store and received cold pizza). You should review the service at this store and send everyone back through training. A business should be better run than this. I believe the Manager's name is "Malany" but not sure of the spelling. Extremely disappointed. Telling you this so that you can re-evaluate how this store is being run - it is not representing the Pizza Hut brand in the best way.
20

I received a text message at 5:10 that my pizza was out for delivery. At 5:37 it still wasn’t here so I called the store. He said it was out for delivery and would be here in 5 to 10. I only live a mile and a half from the store. This is the second time this has happened.
20

Over a two hour waiting called 3 times just to be on hold for more than 10 min and no answer called 4th time finally got through to the store just for them to tell me my order was cancelled 1 minute after I ordered, witch is bull shit. I have a order number and the tracking shows order was taken and being cooked. Also you charged my credit card twice, they better not go through. I will never order from you again.
20

On Sunday, May 31, 2019 I ordered online the 3/ $5 special from Pizza Hut on West Main St., Newark, Ohio. I orderd a Medium Pepperoni Pizza, Breadsticks (double order for $5) and 4 sodas (1 rootbeer - 1 Orange crush - 2 diet pepsi's) The delivery was very timely, but when he handed me my order there was no pizza. I said do you have my pizza? and he said no maam, and pulled out my order slip. on the slip it said i ordered 2 double breadsticks (double order for $5) and 4 sodas (1 rootbeer - 1 Orange crush - 2 pepsi's) ... I said what? i was not rude to the driver, it wasn't his fault, thank him and told him i would call the store.

so... i called the store and they told me that i ordered what they delivered. i tried to explain that something must have happened, either with the online order or possibly i hit a wrong button and didn't know it, but that i really want to order a medium peperoni pizza for $5. The order i had placed with tax came to $18.81. then i added a tip on that. so, i had already spent over $20 and all i have is bread sticks and soda.

The store employee put me on hold, i talked to another employee who put me on hold and finally a man came on and told me my pizza would cost me $11.29. i tried to explain that i had just spent all this money with them, but that didn't matter.

As a person who runs an Association, i understand there are rules, but i also understand Customer Service. I informed the man that i would not be ordering from him ever again, which is sad, because they are right down the street.

I have been a Pizza Hut lover for years, I just wanted to let you know, that I am very disappointed in the service i received...

Never did have my pizza :)
Debbie
151 N Terrace Ave., Apt. 5
Newark, Ohio 43055
740-334-9093
20

Your Pizza Hut locates at I30 and Mableville Pike in Little Rock, Arkansas ineeds to close. No Soft drinks, no ice, the place looks like it’s going out of business
20

I Placed an order at 5:24Pm and have yet to receive it. It’s now 6:47pm. I was told 25min to 30 min of arrival. When he bought the pizza it was cold and the drinks were warm. He gets out of the passenger side of the vehicle. Seems to me he was riding around with my pizza and his buddy I guess. I’m just upset and hungry. Poor customer service. 1809 S.Sherwood Forest Blvd is where they are located; they didn’t even have the decency to call and let me know they will be running late. I called them and they just let the phone ring
20

I Placed an order at 5:24Pm and have yet to receive it. It’s now 6:47pm. I was told 25min to 30 min of arrival. When he bought the pizza it was cold and the drinks were warm. He gets out of the passenger side of the vehicle. Seems to me he was riding around with my pizza and his buddy I guess. I’m just upset and hungry. Poor customer service. 1809 S.Sherwood Forest Blvd is where they are located; they didn’t even have the decency to call and let me know they will be running late. I called them and they just let the phone ring
20

I ordered 2 pazones from our pizza hut in fayetteville tn. I asked them to only put hamburger meat and cheese because we don't eat the other stuff they put in them. When we got them home they had put everything in both of them and we could not eat them. I called and spoke to the manager and she said they did not fix them the way I ordered and they only came 3 ways. I asked her if they fixed them there or were they frozen. She said they fixed them there, so I asked her why they could not fix them the way I ordered or why I wasn't told that at the time I ordered them? She said she didn't know. So we were very upset about our dinner that night and will not order anything else from them and will go to the new pizza place we have in our town. thank you june owen
20

Right now I wouldn't rate you a 1 I would rate you a zero I called and I got a large veggie Lover's which was correct and I got it for my son well I also ordered a pan cheese pizza medium and I got a hand tossed Pizza I know the difference between hand tossed and pan dough if the dough is heavy or what I could go to the Stow store I guarantee I'll get a pan pizza vs hand-tossed I can't help it they make mistakes on my order quite often like the last time I ordered a thin crust veggie lovers like I always do and a cheese pizza like I always did and I got a pan veggie lovers but my pizza was right that we kept the order but I let them know and my son ate it I don't know what's going on with the store and Monroe Falls that something's got to be fixed I don't appreciate a driver coming to my door and asking for the pizza back and I tried to give him back to him I had one bite out of the pizza I don't care if I ordered it 2 hours ago 5 hours ago if I bit into my pizza and it was wrong then fix it it's not that I wanted hot pizza I don't always eat my pizza right when it gets here anyway but the driver and for me that he wanted to see the pizza I should have met had one bite out of it I was not satisfied it was not deep dish and he told me he was not replacing it he's been with this company for 8 years and he drove off I'm not very happy I will never ever order a pizza from Pizza Hut again I'll go to Domino's
20

upon checking out, Mariah I believe is her name refuse to check me out. She was assisting another customer, but I waited until she was finished, i stood there and she asking another employee to cash me out. Like what the hell - I thinking she was very unprofessional, rude and racist. I WILL NOT BE GOING BACK TO PIZZA HUT EAST 80 IN LONGVIEW TEXAS.
20

Hello, last I went to my online Pizza Hut account so I could order dinner for my family a little after 8p.m. to be delivered as soon as possible, only to find out after waiting an hour for my cash order to arrive that my local store only had one delivery driver they said was overwhelmed with last minute orders after looking up my address I was told my order was already out for delivery in the order they were processed and yet another hour and a half went by now we're approaching 11p.m. and still no delivery only to have a female worker tell me that all deliveries had been made and their was no record of my online cash order because I placed it at the wrong store and I was out of their delivery area very rudely then hung up on me. I know this was their mistake because I'd just had a delivery made to me here in Bartow, Florida from my local store like I always do with only difference being my payment method, but to be treated like I didn't know what I was doing as well as being lied too in such a rude manner by an employee makes me want to be a Pizza Hut customer anymore. Lastly, I've never been treated in such a manner like that before.

Sincerely:
Tiffani Bell
20

Ordered Italian sausage and mushroom pizza received a pepperoni and mushroom. We confirmed our order on phone and called Ashley store asst manager, she said there was nothing she could do because it was ordered online at pizza hut's website and they were not responsible for the order being incorrect. So when you order from your stores online they can send you whatever they want and not be responsible. I can not believe this is true. i have been a customer for years. Would you check this and let me know because I will never order from pizza hut again if it is . Thank you for your time. Jamie Teakell
20

We order from Pizza Hut all the time . Over a month ago I had ordered pizza one night and the order was wrong and t never called that night and complained because we had a family emergency and I never got the chance to complain until several days later and when I did call . I wasn’t asking for anything I was just letting them know what’ was going on two different managers were very rude . Well we have ordered from there a few times because we love pizza huts food . Well last night I ordered the order was wrong and the food was cold well I called and talked to the manager they sent replacement pizzas out that was still wrong and they were very rude so I called again and a man manager was very hateful and they sent another pizza that was right . But the management there is very rude and disrespectful to there loyal customers . The Pizzahut was knickerbocker location San Angelo tx
20

Absolute worse service ever!!! Waited forever to get a personal pan pizza - at least 30 minutes!! Then the when the pizza came out,I had to wait for the soup that I had ordered for 10 minutes which at that time I was informed they were out of the soup I had ordered. The salad bar had items on it that were old and dry!! Totally an unsatisfactory experience and we don’t plan to ever come back to this Pizza Hut or any other if this par for the course for your company!! We have a Mazio’s that is very good, but we decided to eat at Pizza Hut tonight. When we first came in around 6PM, there was only three other customers and we still had such lousy service. So,Bad Decision all around on our part.
20

Every week we order pizza and when we go for pick they denied for plates even after asking .they said always out of stock. Also if we asked for red peppers they are saying that we don’t have enough. Please don’t take and give us just couple pack with ugly and roof face. After spending 30$ for food there face like we are getting free food.....
Location-pizza hut ,Hacknesack,NJ
20

Pizza was cold and thin as a board might as well got thin crust bread sticks hard and stuck together

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