Contact Sonic Corporate

I use the sonic app almost daily. I have greatly enjoyed the order ahead experience at every location EXCEPT the location in Greenland Arkansas. This location is on my drive to work. I have used the order ahead at this location 3 times in the last month. All 3 times my wait has been a minimum of 15 minutes after my arrival, with NO apologies. Yesterday I ordered a large SPRITE and after 10 minutes I pushed the red button and was told it was on its way, it finally arrived 5 minutes after that. I will NEVER use this location again!! The staff is unapologetic and rude.

No complaint, only a great compliment to Antonio Allen at the Brentwood Sonic went above and beyond his duties with his customer service skills. Please make sure he is recognized. He couldn't hear me so he came to my car. After my food was delivered he came out again to make sure my order was correct. He is a keeper. Please pass along my thanks.

Tracey Alcorn

3 or 4 times we had Blizzards, with hardly any of the cookies mixed in. Today we spent $4.39 for a worthless cup of vanilla ice cream! Hardly any Butterfingers. virtually NONE! This was at6525 Raytown Rd. Raytown MO. And 2 or 3 times the same story for Sonic at 23 rd st, near hwy 291 in Independence MO. McDonalds is ALWAYS ample with their cookie fillers---Sonic is a ripoff! Trust me--will be getting their Flurries from now on all the time. No don't want a credit, just know you lost 2 customers permanently thanks the 2 mentioned stores.

You need to hire people in Harrah ok that knows how to do things right every time I’ve gone there in the past month they got my order wrong they can’t do a dam thing right

We order 3 Coney dog combo but they said we could not get cherry limeade or soda cause they didn't have carbonated water. So I told them can you please upgrade the drinks since they're only offering the slushies they said no they should have offer us for our inconvenience, and to top it off are food was cold.The other Sonic's are real nice to us you'll never go to that one again the one on New Braunfels Street, in San Antonio Texas hope we get some kind offer for are inconvenience.Thank you

I came to Sonic on the Post Rd. in Milford, CT. at 2:45pm on July 13, 2019 for a quick bite to eat. I went to the Drive-In Stall(Bay)1. I waited 8 minutes before I ordered. Once someone acknowledged that I was there I waited another 5 minutes to place the order. Once I put my order in and received it. They messed up the burgers. So I called the server back over before he went inside and told him that they did mess up the double cheeseburger. It was suppose to be ketcup only which it did indicated on the receipt. He said sorry and no problem let me go fix it. i was waiting for 25 minutes for the burger so I went around to the entrance and had my son go in to see what is going on. I waited in the car for another 10 minutes and I went in finally. There were other customers complaining as well. The thing is that they never corrected it. I spent 1 hour and 5 minutes from start to finish and my son never got to eat. I was so upset that I wanted my money back and I will NEVER step another foot in that Sonic again! The store needs leadership and much much better management. The people that are hired there are young and they fool around. The place was dirty. I have been going there since it opened but I will never step a foot in there again! Clean up the place!! Work on better management with leadership and someone that really cares about the place.

I should preface my remarks my remarks by sharing I was a former manager at this location as well as the Lexington and Clemens locations.
I ordered a foot long (they were out of onions) It was 8:15 PM and it barely warm. Check the temp log!
There was a large puddle between the doorway to the kitchen and the dining room. And, the flood was sticky well into the dining area.
The tea should have been sweeter.
A floor drain cover was missing at the kitchen entrance.

I identified my self as a former manager to the I dividual on duty pointing out the unsafe floor conditions, but she made no effort to address it during my stay! (I'm recovering from a stroke and was walking with a cane.)
Labor had to be off the charts! But, traffic was all but non-existent !

I'm looking at the advertisement and it says "drinks all day ¢99 & $1.49 LG speciality drinks".
But YOUR LIEING.....
It's only before 10am and does NOT say it in the small print eather.
Nothing about only before 10am.
You have kids working here and they have to argue with adults about the fucking price because you are too stupid to do it right and open .
Shame on you for putting kids in this position. Shame on every single one of you incompetent assclowns.
I will NOT visit Sonic untill this is fixed and I will post this on Facebook and every other social media I can get exposure on. Shame on you.

I went too the Sonic in Albuquerque 2815 Coors 505-873-4516 on July 06 2019 called comments and concerns at 1-866-657-6642 on July 8, because my popcorn chicken was very hard my dog was in able too Chew it , they were cold all my order was horrible. I'm still waiting for someone too contact me.
I hope something gets done

Everything was crowded; barely any people here so went to one in crum bum part of town. 1st mistake. Slow, don't answer button - 1/2 drive thru menu signs don't work, Unclear menu. Get 2 double cheese burgers nothing on em but cheese, buzz in (3 times) lady says that's how these things come. Told her menu doesn't state that; she says whoever took order (only 2 people there) should've told me that. Told her still not satisfied (she offers nothing) She comes out Big Tattooed Moose lookin' woman looks like she's ready to hit someone. Finally got a partial refund (can I have my tip back too?) Slow, rude, dirty lookin' workers..got refund as I didn't want her spitting in my food.

I live in Panhandle Tx and the Sonic here is the nastiest one I have ever been in. The food is horrible and so is the service. You go in there and see people standing around when the tables out front need to be cleaned off. Order a drink and it takes 20 to 30minutes and no other customers there. Maybe you should send an undercover boss here.

Jasper, Texas Sonic.....This is not a complaint about the food. I am complaining about the arrangement of the stalls. Some of them are almost impossible to get in and out. It's almost like the signs are crooked. Today I scratched my vehicle as I was trying to back out. I can tell it happens all the time because the signs are scratched and dented. Please do something!!! Vehicles are expensive.

Drove thru the Sonic on 4500 Golden Triangle Blvd in Keller Texas and no one asked for my order at the speaker so I drove up to the drive thru window. No one was working at the window at 7:15 am on June 13th, 2019. I honked my horn and still no one showed up. I sat there a couple of minutes and finally saw a lady working inside. She looked over at me but did not come to the window. I waited a little longer then finally drove off.
There was another car behind me which I'm sure had to drove off too.
Apparently the drive thru employee did not show up for work and neither did the manager.
Never had this happen before at any drive thru. There should of at least been a sign on the speaker that the drive thru was closed.
There were 3 or 4 cars in the stalls so maybe the lady was only helping them.
So incredibly unprofessional.

Ok no problem. For the last 2fridays including last night your shakes are advertised as half off after eight which is your big draw for summer.
So I go to Sonic on Independence Ave in Kansas City to get two cake batter shakes last night at 9 pm.first I wait an hour to get served.then I order my shakes after she takes the order she tells me we have no ice cream. So I say I will wait. She says oh no there won't be ice cream for at least three hours. what kind of sandwich fries or tots and what drink can I get u? I order a combo. As I am waiting I hear the same conversation with everyone. This is same thing happened last week too. Something needs to be done about this. It's not fair and it's hurting your business
Thank u
Barbara Allinder
316 Oakley
Kansas City MO 64123

They answer the speaker then ask for you to hold for 5 minutes! Then they argue with their “customers” about a text they sent out at 9:08AM for 99 cent cheese sticks. They yelled at me and treated me like a I did something wrong to the point my 2 year old was crying from the way I was treated. Oh this was for his birthday we ended up leaving at 25 minutes. Then I message social media then they told me to do more “work” by filling out a form then it’s been 24 hours and no response back. You Georgia locations suck. This happened at the loganville location. This is a company who clearly doesn’t care about their customers.

Waited for 5 minutes in the Drive-Thru with no response figured maybe the speaker wasn't working. pulled over to a stall push the button waited another 20 minutes without a response. f****** ridiculous

My husband & I went to sonic last night bought 2 burger meals and had them special ordered. We didnt want certain items on them and got fires and 2 shakes. The burgers were ice cold as if they were sitting there all day and the fries were cold too. they were the worst burgers we have ever eaten. I dont frequent Sonic but know their shakes are good. I am extremely dissapointed in the meal and it wasnt cheap, $6.29 (which was to include a drink and we spent another $1,70 on each shake. This is a terrible place and cant believe its still in business. Its suppose to be fast food, but I thought heat was involved. TERRIBLE MEAL FOR THE MONEY. TOTALLY UNSATISFIED. I WANT MY MONEY BACK EXCEPT FOR SHAKES! There needs to be some retrobution for this horrible meal.
I cant recommend it ever to anyone. And the President, Claudia San Pedro, should be aware of the poor quality of food being served at her restaurants! Disgusting
Sincerely Sheri Rogers

We went to Sonic at 6640 Westworth Blvd., Westworth Village, Tx. The screen didn't work on stall #3. Our order wasn't bagged properly and I asked for a bag for foot long coney. I asked to speak to the manager and was ignored. We are handicapped and can't carry everything like it was brought to us. Never I have been done this way at a Sonic before. The manager needs more training or fired.

Sikeston Missouri Sonic is awful everytime you go they will leave you sitting there for 35 minutes before answering the speaker to order food ..then you get your food and its cold or isn't right.But im not going back they will have 4 cars there and they do the same thing .

Emory Price, in Danville, VA was rude, cussed me out and refused to take my order.He smelled like pot smoke, was falling asleep taking my order(messed up on pills most liely) and was barely able to keep up with my ordr, much less get it right. This young man doesnt deserve to have a job

The same person that takes my orders gets rude with me and argues with me about the order that i wanted. The first time she gave me the bonless chicken wings and there was 11 and not 12 and the second time I ordered a Extra long chili cheese dog. She gave me a chili cheese dog. Her name is Jenny and location is 14502 FM 2100 crosby Tx 77532

Went to two different locations both locations denied me the two for 10 promotional offer that was offered online. second of all management look at me like I was crazy or something they didn't know have a clue of what I was talking about I really wish corporate would get together with their managers and all be on the same page,so it doesn't make it hard for the customer to have to put in an order or have to justify their promotionals that they specify online.

We pulled up and ordered at the Sonic in Jasper Tennessee. We waited about 20 min. My husband called back in they answer the intercom but never replied after my husband told them the problem. Then they came out with are food. As we were waiting a young girl went in the sonic carrying a small child. Then she came out carrying the baby and took an ice cream cone to a car. Then went back into sonic. This was the most unprofessional time I have ever spent at a sonic. The management was really slacking.

We ordered the new BBLT at the Sonic in Burkburnett, TX on April 24 at 6:15 P.M. The ad on the menu board said with tots. When the order arrived there were no tots. I called in and ask if the BBLT came with tots. The male voice said, "It can." I did not appreciate this rude comment. There was no attempt to help, only the implied comment that the tots should be ordered separately. That is not what the ad board says, so either the ad is wrong or the young man was just being rude!
We usually have a good experience at Sonic, so I wanted to let you know that there was a problem with this person's customer service!!
Thanks in advance for your attention to this problem.
Sincerely,
Sandy Hamilton
Box 493
Burkburnett, TX 76354 940-781-0513

Someone really needs to get a grip on the Sonic in Trinidad, Colorado. Since the manager, Cindy left it has been horrible. Service is horrible, food is horrible. In Aug of 2018, I sent a complaint in regard to the chicken in my wrap being absolutely raw, which Sonic responded to and I was given a free meal replacement. (I even sent a picture but I don't seem to have it on my computer now.) My lunch buddy and I keep vowing never to return again but there are so few places to get a quick lunch in our small town that we eventually go back, much to our dismay. I drove through and bought a bfast burrito with fries this morning around 9:30. Burrito was good but the fries looked as though they had been there since last night and were horrible. No one working in that store would have eaten those fries if they had been given to them for free. A co-worker also went through the drive-thru this morning and told me while sitting at the window waiting for her order, the cashier was picking her nose and sticking her finger in her ears. My co-worker drove away without receiving her order. Saturday evening I drove thru just to get a drink. Ordered Dr Pepper, received a Coke. A few weeks ago, drove thru with my lunch partner, when we got back to the office, my green chili cheese burger not only was missing the cheese, there was no meat. Seriously. I could go on and on. I would say 1/3 of the time that I order from Sonic, there is something wrong with the order. And if it's happening to me that often, it has to be happening to others. I've managed fast food restaurants in the past and it seems to me that it's management, and I have no idea who that is, not being diligent when training/supervising new employees. I only know Cindy because she was there for such a long time. Most of the time the employees are pleasant and friendly but it just seems they can't get an order correct to save their lives. So I have to then wonder about the cleanliness of the store, proper food handling and so many other things. I'm not requesting compensation for any of the incorrect orders I've received. I'm bringing this to your attention so that someone from Corporate or an area manager can make a visit and straighten that store out because it's been and remains to be a total mess in my opinion. Thanks, Teri

Went to your sonic on west lake mead in las Vegas Nevada yesterday and got a banana split and cherry lime are. Went today they don't do them what's up drove out my way now they don't very upset

Arrived before 2 other cars hit red button before other cars and they were waited on before us , they are also way under staffed

The lady when we pulled up to order was very rude and the whole time we were ordering she was laughing on the speaker.

I reside in Los Lunas New Mexico, on two occasions this week I have gone to Sonic at 6am for breakfast and both times it has been shutdown. There was an employee today inside of Sonic literally ducking down under the counter trying to hide instead of opening the establishment. She was in a white Dodge pickup which was parked outside. All the lights were off. This is poor customer service. I was a Pizza Hut Manager for many years and that is just embarrassing that someone would report to work, clock in, but not be working. I would immediately replace this employee. She is costing you money and business. She is also stealing money by clocking in and not opening up the business as it should be open at 6am. That is also false advertisement. I go to Sonic almost everyday to get something to eat. It is my favorite place, but now I will not be returning for a long time.

I went to Sonic # 5928 on March 28, 2019 and ordered 3 meals a #1 with mayo tots & tea, a #1 with lettuce & tomato only tots & tea, a carhop classic with lettuce tomato onion & Jalapeno with tots. Th burgers were burnt, there was no lettuce or pickle on the first #1 & on the car hop there was mustard & ketchup. I ended up making 3 trips back to Portageville & on the 4th time we got home the order was still wrong. There was still no jalapeno`s on the car hop burger & the # 1`s were still not right we gave up & threw our food away. This crap came to 22.67 I gave the girl $25.00 & told her to keep the change at our first trip then spent another $10.00 in gas running back and forth from Marston, To Portageville Sonic. I am very disgusted with this & o not plan on doing any more business with this store. The manager ( a guy I don`t know his name was very hateful)!

The service was very slow couldnt get waited on after 30 minutes and seeing the tall skinny man looked a hot mess nasty and dirty no way i was eating here.

I assume it was the manager lady was yelling at the employees, i was yelling at the lady that does car hop by herself during day to drop trash get my order and get it to. I didnt mind the young lady said she would be right with me she had to put trash in dumpster. I was find with that and of course she had to wash her hands the lady was rushing her she was ok you could hear the lady in the back ground yelling at the others also. The lady that took my order she is very friendly medium height thin very pretty always has smile always get me what i ask for very pleasant young lady. This was in the orange city fla. Sonics i think someone from the office that they dont know should pay that store a visit during rush hour during day and at night.

I was very disappointed in the three piece chicken dinner I ordered at the sonic drive-in at
13211 RACEWAY DRIVE NORTHLAKE TX ,As manager I would have been a shame to
served it to a costomer,wouldnt have sent it to a hog pen , the gravy was so watered down,
ended up throwing it in the trash can ended up going down the hyw to Ihop,thanks for chargeing me $7.35
for pushing the red button on your menu at stall 15 . no stars from me ooooo a 10 year costomer

Ray wolfe

I manage a zaxbys right next door...on this Friday morning March 1st I was putting up the truck finished kind of early so I was thinking I would grab some breakfast next door at the time it was 530..we usually have good communication between us so I thought they would take my order through the drive thru...the person said that they had already took the money drawer back and I couldn't place my order I didnt know your policy but if you are open 24 hours I'm supposed to be able to be served..but I was like ok went back next waited all the way to 6 o'clock then went back now the dining room supposed to be open I went in the building at 6:01 I was told to leave by the manager on duty because they wasn't open looking at my phone it was 6:01 I was told I couldn't be in there I had to go place my order through drive thru...so I placed my order the manager and the other cook was looking laughing at me...It wasn't professional at all...like I said I manage a zaxbys our motto is create encore experiences that enrich lives one person at a time...I hold my employees to that and my customers hold us to that... I feel disrespected..I also feel like I said if your open 24 hours be open 24 hours not 23 and hours or 23 hours... the Sonic's address I'm complaining about is 2564 North Rd Orangeburg Sc 29118.. please do something about this

my grandson went to work in the gentry arkansas sonic. 3 days a week 2 or 3 hours cut his hours every week sent him home early every day he got down to one day a week 2 hours and still sent him home early when asked why stonewalled he give up and quit i have never seen low life to this sorry of end grandson wants to move on. sorry but i can't i hope you get a manager that will do right by the help this one needs to be fired now

On a recent visit to our local sonic in Whitney tx. of which we visit often, I ordered 2 "car hop
specials" with a slinger and I thought tator tots. On receiving the order ,no "tots"
arrived. Upon enquiry, I was informed that tots only come with the advertised if requested.
Your advertisement clearly shows choice of sandwich and medium tots for 2.99$
t
True I was charged only for the sandwichs but I told the car hop That I wanted the
advertised tots with the sandwich. She came back with the tots and charged me 4.97$
instead of the advertised price of 2.99$ ,which according to my calculation would be another 2 $ plus tax. I feel that I was overcharged by 2$.
Please advise. I receive your daily ads by e-mail. and am a frequent customer.
Cecil Sedberry

I pulled into the drive through and waited 5 mi utes in front of the microphone to have my order taken and the man acted as if he couldn't hear me and had to repeat my order 4 times . I pulled to the side to wait for my food and ended up waiting 30 minutes for a woman to come out with the wrong order 3 times in a row. And when they brought out my order out it was only half the order and no receipt the woman informed me the kitchen was a mess and wasnt running as it should've been then a man came out to give me the rest of my order and got an attitude when I asked for ranch and the 3 people that came to my window continued to insult me by laughing at me . I askes for the manager and they told me he was busy i waited 5 or 10 minutes for the manager to come out and he gave me only the first names of the workers amd not their last name and he continued to give me a womans number when I insisted for him to give me the number to corporate

Today around 2:15 PM I went to the sonic and ordered your number one combo meal at the drive-through. The girl that was taking my order Chloe seem to be in a big hurry and did not get my complete order. When I arrived at the window I ask her if she was in a hurry because she cut me off and did not get my complete order. She immediately told her supervisor Allison which had a big attitude. And it was not a good one. I was trying to explain to her that Chloe was in a hurry while taking my order and my order was not correct. She would not even listen to my complaint. She proceeded to give me my food for free which was not my intent at all. She then proceeded to tell of her coworkers that she had never been disrespected in her life like she had just thing and with me. She was discussing this with all of her coworkers while the window was wide open and I could hear everything that she was saying. Allison needs to be trained in customer service skills. You see I worked at the sonic for three years while in high school and was an assistant manager my senior year. Customer service skills at the sonic that I worked at was classified as a 10 compared to what kind of customer service I received today. On a scale from 1 to 10 I would give her a one. Barry Road. The store is located on Main Street in Ooltewah, Tennessee. I really do hope that Allyson and Chloe will receive some training in the customer service department.

The past year regardless of what Sonic I go to ...food Delish! Service Great! WHY however have you stopped putting cherries in the cherry Limeades?? 2 limes NO cherry????? Thx!

The Sonic at 16401 Nacogdoches Road San Antonio Texas 78247 is in desperate need of a managerial overhaul. The wait time is unreal, customer service is non-existent, and pretty sure one of the managers is dating an employee, unless it's normal behavior for her to flirt constantly while in plain sight of the customers. Also the way she speaks to the employees when they ask a question is down right rude and unprofessional. Someone from corporate should make a visit there as a customer to see the type of service they are putting out there.

Upon placing an order via the app I went to Sonic at 2060 Poplar Avenue in Memhis TN on Decemberc 24, 2018. The restaurant was closed when I arrived. It was a little after 7:00 maybe 7:15 pm. I was charged for the order. I called the 24th and spoke to a rep who said my money would be refunded to me. It is now 1/9/2019 and I still haven't received a refund despite me calling numerous times. I want my refund!!!

Tonight my daughter and I went to the Sonic located at 1117 Madison Street here in Shelbyville, Tennessee and had a very bad experience. My daughter got 3 sonic gift cards for Christmas from a friends family members. she was told that all 3 contained 25 dollar amounts on them. When we ordered our food, they got the order wrong, charging us more than they should have, took all the money from 1 of her cards and still said we needed to pay more. Then it took them longer to give us the rest of the order that they got wrong. We are very upset, mostly about them taking all of the money from one card when the order wrung up as only 18.82 , it should not have taken all of the one card when it had 25 dollars on it to begin with.

Ordered two breakfast burritos and got two junior burritos instead. Charged for regular and when I got home was very disappointed to open the bag and find the order was wrong. Got no help from the manager on duty when I called.
have not eaten there since.

hot dog was dark amost green tater tots dried out paid 550 for a meal I threw away

MY COMPLAINT IS ME AN MY FIANCE WENT TO SONIC DRIVE THRU RESTAURANT ON 10/16/18 THE ONE ON 1921 EMMORTON RD BELAIR MD 21015. AN BROUGHT THE BREAKFAST TOASTER SANDWICH WITH SAUSAGE WE NOTICED IT WAS VERY SALTY TO THE POINT OF US NOT BEING ABLE TO ENJOY THE MEAL WE HAVE BROUGHT IT B4 AN IT WAS NEVER LIKE THAT.... SO WE THOUGHT WE WOULD BRING THIS TO YOUT ATTENTION SO MAYBE SOMETHING COULD BE DONE ABOUT IT ..OTHER THAN THAT SERVICE WAS GOOD BUT WE THINK WE WILL WAIT AWHILE B4 GOING THERE AGAIN!!!

My significant other saw the ad on tv went and had the foot long philly on a 12 inch bun . Hardly any meat and absolutely no flavor or taste ! I did have the pretzels $2.00 those are good !

I have tried to eat at Sonic the last two Saturdays and it has not been good . September 1 i was at the Sonic in Dandridge, Tn second in a line of four cars the manager came outside to holler at two employees to please come in they needed them. They continued to smoke their cigarettes and finally went inside two out of four of us left with no food. This Saturday i went to the Sonic in Knoxville, Tn at Walker Springs ordered a carhop special at 1:36 got it at 1:45 and it was so salty it was not edible. I hate this i have loved Sonic.

when we moved to St.George15 years ago the town had 2 Sonics. Now there is one left, with service given now there may be none soon, When we first moved there we could get ice anytime of the day. Now we are never allowed in St. George. My daughter who lives in Las Vegas has NEVER been turned down for ice Nor my sister who lives in Murrieta has any problem, SO WHY IN ST, GEORGE UTAH BE SO HATEFUL, Many times sometimes 2 or 3 times a week come for lunch or take the grandkids for burgers yet others just for me and my husband. But if we can`t get a bag of ice every so often Why not ,Eventually we will take our business elsewhere, If you look at the profit margin the cost is min, to sell and we are willing to pay, I hope you will please bring some attention to this matter.

On Saturday, July 8, 2018 I decided to treat my 5 boys to a cold treat since the temp was 92+ degrees. They decided on Sonic. We pulled in, ordered and then waited...and waited... and waited. I placed the order at 1;32 p.m. It was now almost 2 o'clock. Need I say, I had seen people all around us drive up, order, eat and leave in the amount of time we all sat there in the heat waiting for 5 drinks? I called on the button again, asking where our 5 cold drinks were and was told "They were on their way". We waited still. I finally got out of my car, went in and saw what I assume were 3 of the 5 drinks we ordered sitting on the counter. I was beyond livid at this point. I asked for the manager and requested a refund so we could go somewhere else. I was told the receipt with the refund would be out momentarily. I went back to my car, and Jesse came out with my receipt, reflecting the refund. Did I get even 1 word of apology? Of course not. He did say, have a nice day. Which I found unbelievably laughable as we were leaving as very unhappy customers. I have NEVER had worse service any where else ever. Completely inexcusable service. Not only have you lost me, and my 5 children as customers, but I have absolutely no issue with sharing our experience on social media as well...