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Write for Us Sprint Complaints Continued... (Page 13)
739+ reviews added so far. Upset? Call Sprint corporate: 1-800-777-4681
My speaker when held to my ear was hardly audible. Think they referred to it as the ear piece. I have insurance and took it to Sprint corporate store in Totowa NJ. Lead rep looked at it and said he noted corrosion in charging port so I would need to upgrade or pay $150 to assurion for damage claim. Nothing wrong when charging phone or connecting it to computer. Never dropped in water and the issue is the speaker not working on top of phone. He wanted me to upgrade. Poor poor service and this is why. I went to the dealer I bought phone from who said they get a lot of complaints about the Totowa NJ store service and I should try the Union NJ store.
I went to the Corporate store in Union NJ on Rt22. where lead tech rep Victor Cancellieri Look at the phone. Said nothing about corrosion and he did not note any butalso said he could not provide new phone w/o deductable because my phone has a very small crack in screen (yep been there like a year). He however took the time to open phone and check out speaker which was simply clogged inside (dirty). He cleaned it out and it works very good again.
He did a good job where as Totowa can't be bothered I guess with service and made me want to switch back to my old carrier Verizon or try one of the others. Poor service matters. Oh it is a 2plus yr old Galaxy 3. I have 3 of them and and I phone 5 on the plan. If I had to deal with Totowa I'd switch carriers. Victors help saved Sprint a customer as I felt like I was not helped and mislead in Totowa. I could tell they just wanted to get me to upgrade.
My daughter was due for an upgrade on her phone, she went into the local Sprint store in our area, she was pushed into getting an Ipad, that she did not want or need. The sales person, told her that her service would not go up and no charges for activating, she got the phone she wanted and was pushed into what was suppose to be a great promotion. The bill has almost doubled and I have spoke with customer service, 3 times at length regarding this matter. You can have the Ipad back and change my plan back as it was. I have always gotten good service from Sprint, but this is wrong, the salesclerk, she lied and should not be so pushy. I spoke with a rep this afternoon, and she said there was not way she could get someone in management to call me, I ask to speak with a supervisor and she put me on hold and left me for over 5 minutes and then I hung up. I would appreciate a telephone call from someone in mgmt as soon as possible, so I can get this matter resolved. We don't and didn't want the Ipad. Please send me an email to confirm that you have received this email.
I am having a similar problem to what it looks like everyone else is having. I purchased three phones in November 2014. After having the phones for 4 BUSINESS DAYS I returned the phones. I paid the stocking fees at that time. I paid the usage charges at that time. I was told by the manager at the store in buford ga that my account was paid in full...... In Feb-2015 I was contacted by a collection agency telling me I owed $2800. The branch I returned the phones to did not credit the phones that I turned in to my account. So at that time I returned to the store talked to the same manager that had assured me that everything was taken care of....He apologized and said he would take care of it. Then comes march. I received another bill for $345. I called and talked to customer service and ended up paying $170 for a bill that he couldn't even explain. Honestly I just wanted to pay it so I wouldn't have to deal with SPRINT ever again. So I was told at that time my account was taken care of. Well its march. Imagine, I get another bill. This time its for $280 dollars. I called again and of course customer service told me I owe this bill. I have asked for a bill to be sent to my home address that breaks down all my charges and what exactly the charges are for. I would like someone to contact me from sprint that can actually help me resolve these issues. I would hope that this can be resolved without me having to move forward with an attorney.
I’m writing to you to ask for your help. I have been in contact with service regarding this issue over the last 6 months or so. My 13 year old daughter was diagnosed with Leukemia (ALL) last May. She received a bone marrow transplant at the end of October. In December, her stomach lining tore due to her excessive vomiting which required surgery and recently, she won a battle with pneumonia which almost killed her. I have a full time job as a teacher but have had to take a great deal of time out of work. I’ve run out of sick days so any time I take out of work is without pay. Our cell phones have been our lifeline and I have been doing my best to pay as much as I can when I can. As of yesterday, I was told that our phones will be shut off tomorrow if I don’t pay at least $158.00. Between my daughter’s medical expenses, not getting paid for time that she is in the hospital, trying to prevent us from being homeless, keeping at least a little bit of food in the house and trying my best to keep her twin brother from crumbling from the terror that he might actually lose his best friend, I simply don’t have the money. I am not asking for a hand out, I’m just asking for some help, just a little time. I reduced our plan to as little as possible and it has still been a struggle. In fact, I reduced our plan so much that as of yesterday, we went over our shared data. I couldn’t change my plan because of the past due. I have been a customer with Sprint for 5 years and its only been within the last 6 months that I have struggled to pay my bill. I tried to borrow the money but everyone I know has given so much to help with my daughter’s treatment, there is nothing left. I am out of options and this is my last ditch effort. Based on the comments I’ve read online and through personal experience, I’m not really expecting anyone to read or respond to this but I have to at least try. At least I know I’ve tried everything I could. Thank you for your time and attention.
Charged credit card $589.32 for an $98.22 bill. When informed of their error customer service agents Justin Y, John S, and Tyler, were unhelpful and resentful. Terrible customer service experienced at Highland, MI store 536. Perhaps if they spent less time playing on their personal cell phones they may have been able to attend to the customer needs of the store. Would have given a zero rating if possible.
Every time I need help I call sprint. Sprint always put you on hold for 2 to 3 mins and then they give you the wrong answer. The sprint stores and the call center are not in the same page and they couldn't lower my and you get no help. I can't even get my breakdown on my final. That why move to t mobile cause they are a better company. I will tell everybody that sprints sucks!
purchased new phone and insurance from and through Best Buy. Upon activation, we asked Sprint to make sure old insurance plan for old device was cancelled. It was 6 months later when I discovered they'd continued to charge me the insurance premium for the old device no longer in use. I offered to show them receipts from Best Buy for phone and insurance. They said it was my faulty that i didn't catch it sooner. Isn't "Theft By Taking" still a crime in this country?
on 4-3-15 me and my wife went to the sprint store to take her phone that was not working. this was the 3 time taking the phone to them and every time it was not fixed properly. by the time i took the phone in the screen was pitch black. the technician said it was possible water damage, i told him how can this be if none of the sensor where showing water damage. the phone was never splashed or dipped in water. the next day i went to get a second opinion at a different store and the store manager ex technician said it was a bad screen. he sent us back to the same store were the other tech said it was water damage. when we arrived and were helped by the tech he was already mad that we went to get a second opinion. he was very unprofessional in front of the store manager. he wouldn't let me talk and i had to tell him to be quiet. he then refused to help me and asked me in a daring way to repeat what i said.
i told him he was unprofessional and had a big mouth. he was moving in a way were it looked like he wanted to fight me. finally the store manager made him open the phone again and he didn't point out water damage until the tech said there it was. i asked him to show me the sensors that show water damage and he said there weren't any. so i asked hoe did he just assumed all this since he couldnt prove water damage. he basically said his word against mine. i cant believe he can just do this to people . we have a family plan and pay almost $700 a month. what hurts even more is to have to pay damages on a phone when it had un fixed issues and they were not fixed until the screen gave out and they just said water damage. what an easy way to solve a problem. this tech was even being respectful to my wife in my presence. i have never experienced this poor customer service with someone acting like they want to fight you. i need to report this to BBB if i cannot get this issue resolved.
I was offered a tablet, I agreed to take the offer. I explained to the rep that I was getting the tablet for my daughter to add the data block on the tablet to prevent her from going over the data usage. She assured me that she set everything up. Unfortunately after a month, the tablet that was supposed to be $15/m turned out to be $175, when I called customer care they advise me to take the tablet back to the store that I purchased it from . When I returned to the store I was shocked at the way the rep treated me, she told me that my daughter removed the block that she had on their, mind you my child is 7. From then on every month it's a different issue with my bill, they charged me $200 early termination fee when I didn't even terminate any service with them. I can't wait for my contract to be over with so I could part my ways with sprint. ANGRY AND UNHAPPY CUSTOMER!
I have been with your company for three years (more or less); however, I do have a history of making payment arrangement frequently. I do make the payment arrangement as agreed. My barrier(s), I called Thursday as agreed to give a different card number in order to draft the payment I agreed to pay(documentation); however, Tkeyah didn’t change the card number, and the money was drafted from the wrong account ( My son's account). This is not acceptable (caused problems for my son’s bank- bills). The representatives don’t take note correctly and cause problems for me (customer). The information you give the representatives is recorded wrong and makes the customer seem as though the customer is wrong because of bad documentation on their end. Therefore, if the information is recorded- why the information cannot be pulled up in order to see who is wrong the customer or your representatives (constantly requested to view the recordings)? The representatives’ notes are recorded wrong frequently. Also, I requested my son card number to be taken off the record.
Been a Sprint customer for over 6 years. Service and customer care getting worse by the year. Now they are saying I owe money when I don't! Do they think we are all idiots??
Well I have been a sprint customer since 2011 first evo 4g came out promosed 4g since 2011 still dont have it paid 10 a month ftom may 2011 to 2013 for 4g servicre I still dont have get lied to from store reps saying there upgrading the towers it dont take no f 5 years to upgrade towers then told last oct 2013 went to buy my contract out Store in Roanoke at Valley view said by jan 2014 then jan came said they had problems be here begin of march 2014 went back promised it would be here end of march 2014 k went back spril 15 2014 it be here no then said begin of summer 2014 no called a manager st the 1888 number he said be here by end of summer still nothing then said beging of jan 2015 called back sad there working details out with ntelos and they digned an agreement in may finally called a woman and she looked it up and told me sprint doesnt have any plans to bring 4g to southwest va anytime soon so i got 4g phones for nothing dropped calls internet cuts out and no 4g lte in sight bunch of broken promises lies and terrible liars at the store there advertising 4g in my area to new customers saying there working on it but dont except 4g in my area anytime soon.
I am so disappointed with you Sprint. I've been with you for over 12 years. Last year, we purchased two new phone (Samsung Galaxys). One week after my husband had his, he dropped it and the screen broke. We had to file an insurance claim, and what was shipped to us with a refurbished phone. I was not happy. I went through multiple phone calls and was give a $300 credit - not happy with that one either. the bills are increasing, increasing, increasing. We have dropped calls all the times, no reception, and my phone freezes all the time and I have to remove the battery and let it cool. Now, my husband dropped his WATERPROOF phone in the water for less than 20 second and now it doesn't work. He went to Sprint (Silverdale WA) and talked to the salesperson. The salesperson said he had to put in a claim, Brian said he didn't want to. The salesman called the insurance company, handed Brian the phone and walked away. The person on the phone was talking so fast that Brian couldn't understand her. Brian called the salesman back over, gave him the phone and said "I can't understand her". The salesman took the phone, hung up on the person and said he couldn't help him.
Brian had an iphone that we previously had before we brought new phone. He asked if he could get this activated in place of his other phone. The salesman said unless you know the iphone password. Brian said he didn't. The salesman said "Well, then I can't help you" and walked away. I HATE, HATE my Samsung phones (which I am still paying on) and REFURBISHED phone didn't pass the dropped in the water test and failed AGAIN. I can't get anywhere. The instore personnel say don't call the 800 number because they are stupid and don't know what they are doing, the 800 number personnel say don't go the store, they can't help you. I AM AT MY WIT'S END. I WANT MY ACCOUNT CLOSED without any recussions OR I want this problem taking care of. This is ridiculous. After my contact expires - if I don't walk away from it first - I will never, ever, ever do business with you again!!
I ask if you rec'd my complaint & what i got was a message informing me that i will get information in my email. Dont know if someone didnt understand my dilema or what but i cannot access my email. NOW WHAT?
My cell number cannot receive calls. I call and the receiving party they cannot hear me. They call me and I cannot hear them. I entered into this contract for two cell phones (Costco store in San Juan Capistrano). The other cell phone is fine. I took the phone to your Aliso Viejo store (Appt. GFQL76C3) and they were of no help. Send me a new cell phone and I will return the defective phone.
On or about March 11, 2015 I made a payment in the total amount of $494.00 at that time a payment arrangement was made for March 27, 2015, however I explained to the rep that was not feasible for me so I was told to call on that date and the payment arrangement would be change with no problem and that the rep will make those notes on my account. I called on March 27, 2015 and was on the phone with a very nasty disrespectful Supervisor name Jeffrey. In that regard, watever notes he placed on my account or comments he put on my account now my services have been interrupted and they will not reset my payment arrangement. Disgusted with Sprint, I have been with them for over 10 years and to be handle in this matter is the reasons why they are loosing loyal customers.
One star is too generous. This is what I believe to be true as of today after reading a pre-formatted corporate letter (that policy requires). You have obviously chosen not to accept payment transactions by mail. Why --- to many bounced checks in collections, it allows you to automate more service, or cut back on number of employees, or oh yeah maybe AND IT IS A BIG MAYBE improve customer service. Online and by phone have been options for some time for many companies and utilities, not just yours. But if you are going to stop mail transactions you should plan for that, notify your mail customers at least, provide a transitions period. I am not going to bore you with a long tale about my customer service representative or corporate letter speak experience. Short Story: I mailed in my payment (your preprinted return addressed invoice with return envelope) and in two weeks it came back undeliverable and not able to be forwarded.
Your phone reps were clueless regarding mail service, P.O. Box pick up but were experts when it came to online or phone payment, "you don't have to re-mail it you can pay now over the phone." I re-mailed, they I think assured me someone would pick up the mail or did they now I am not to sure that they just agree to get me off the phone. Oh your corporate letter that followed that conversation (policy after all) did not address my issue but did suggest that I could make all future payments online or by phone and even provided instructions for setting up an account and of course they told me when my next payment was due and how much it was (I guess it served as an invoice since payment is due in less than a week and I haven't received a statement via the mail.
Sprint, I just don't trust you anymore. You need to review your Mission Statement (if you have one) and see of the words "transparency, honesty, reliability are mentioned in or around customer service. Excellent customer service is trumps quality product. There is a lot of quality product around these days and unfortunately not as much excellent service. You won't be trumping quality product anytime soon with me. Bye, Bye Sprint, I be moving on down the road.
I just lost my father and i have paid my bill off and my current bill was due on 3/24/2015 its only 03/26/2015 and i told my services will be shut off i don't understand how this is legal and my bill hasn't even made it to my home in the mail yet? All the reps are rude uneducated and cant speak correct English i want all conversations recorded pulled or i will cancel both lines and go back to Att.
I signed up for sprint from at&t I had the service for five days and where I live we had no service we couldn't use the phones we talked to sprint and they verified we had no service and were sent a return kit and the phones were returned and I was told I owed sprint nothing now sprint has turned the account over to a collection agency if you don't resolve this problem I will hire an attorney and sue sprint this is totally crazy on sprints part and my credit has been damaged for no reason other then sprint tells it's customer one thing then turns around and put a collection agency on them.
This is probably an issue that's heavy this month for Sprint, as anyone who was eligible for an upgrade on 3/1 saw their upgrade vanish... Sprint tack on another 4 months to our upgrade dates. After reading multiple forums, it is an issue that Sprint (or at least some of Sprint) is aware of. There are even multiple posts of Sprintcare (some through private message, some through phone conversations) taking care of this situation and reverting the date back to 3/1.
This leads to my situation. I went to Best Buy with the assumption that I'd be upgrading both of my line of service, but when they check my eligibility it says 7/1. That didn't sound right (the mobile guys I work with told me 3/1 a few weeks ago) so I asked them if something changed with Sprint... but they're Best Buy employees and had no idea what I was talking about and I left feeling like an idiot... as if somehow, I didn't know what I was talking about... that I had wasted their time. Knowing that something was up, I hit Google to find many posts with people having the same problem. I took some of the advice on the forums and contacted Sprintcare with a phone call. After speaking with Dennis for 30 minutes, which is quick, I think, for a phone call as such, he said that he spoke with a supervisor and that my upgrade eligibility would be returned and that I could return to the store and upgrade the lines the following day. Basically, the upgrade would be updated at the end of his and his supervisor's shift... "It'll be ready for you to buy phones at the store tomorrow". Sweet!... I thought.
So today, I return to Best Buy after work and immediately have them check my eligibility... again, the same thing, "July 2015 (add multiple sales pitches)". So now I'm getting ******, First, because I was just screwed over by Sprint, and second, because Best Buy wasn't any help either. "Sometimes they'll offer an upgrade and it'll only be good at Sprint stores." Sprint promised something and didn't follow through. So from here, I decide to go to a Sprint store and see what's going on there. Funny enough, Sprint's retail stores said the same thing that Best Buy did, except this time that Sprintcare was a different department and that I should try calling them again. The second thing to **** me off (as if the situation isn't trying in itself) is that he could see the notes that were written by Dennis and approved by his supervisor. INTERESTING, Sprint is two separate entities, possibly three... Store, Phones, and Online... all of them telling you different things.
I decide to call them up again and had to wait an hour after telling the lady (honestly, I didn't care for her name) to talk to a supervisor. I told her about my issue that's snowballing only to hear her offer me the same services that I'm already eligible for... as if they were some kind of peace offering. Again, after waiting an hour I talked to Matt I759823160 (they don't give out last names, so it's supposedly his Sprint ID and I wanted this to be traceable) who was little help. Talking to three associates on the phone and one in the store, it's obvious that NOBODY at Sprint is on the same page. I can see the conversations of people who are having the same issue resolved quickly online, and he tells me that he'll forward the request... and that I'll hear back in 24-48 hours. This obviously wasn't going to work so I pressed the issue. He then said that he'll personally get back to me within 24 hours (I've read about the failures of this in forums too). He couldn't do anything, so I told him that I'm taking it to social media.
Bottom Line: This is UNACCEPTABLE! I've been loyal to Sprint for 6 years and this is how I'm treated, with changing upgrade dates and store and phone associates that don't know anything and could care less about really helping out. Now it's time to hit up Twitter and Facebook. All of my professional recommendations (I work IT and electronic retail) are going to be in avoidance of Sprint. Be warned, Sprint is going downhill fast.
Threads with same issue:
1) https://community.sprint.com/baw/thread/185921
2) https://community.sprint.com/baw/thread/186819
I called to speak with a sprint operator about not being able to access my account on line. I explained to her, in detail, the issue when attempting to log in. It was quite the obvious, yet I took the time to make certain she had the details of my experience, to understand why I needed to speak directly with a person, as the link had errors associated with its functionality. I could continue on, however this is only the surface of my irritation behind the unpleasant experience. I spoke with the operator briefly as she pretentiously offered assistnace, before she abruptly cut me off. She then offered me an email with a link to create an account, and said, "We are receiving a high volume of calls, I am going to have to let you go to assist other customers."
For starters the attempt was that in comparison of someone who takes the call for customer service and rather than assist you they either forward you to a department unable to assist with the particular problem, or, they forward you to a department that has gone home for the day. Either way, I did not receive the assistance I needed to solve the problem. In the interum, while I sit and write this complaint, I am also unable to accomplish the purpose of my initial call, now I have to add to it a complaint. "I am a customer" after the operators statement and the poor customer service, I began to question that statement, am I a customer, should I continue to be a customer, as at that moment I did not feel appreciation for being a continuous, loyal, good account standing, timely paying, multiple line and equipment purchasing, "Customer."
For the first time in all of my customer service experience, I have now reached the all time need for a NEGATIVE RATING. Now I have one question," Am I a customer?" at this point I need convencing because in my eyes and my monthly billing payment and purcahses I thought I did this as a customer, in which I use "customer" loosely. I give this rating a negative eight, becasue I think there is an opportunity to fix the problem. Now how it is handled will determine the overall rating........make no mistake even if you can correct the problem, the value of the rating will be far from a five. Signed, Possible Customer?
I became a sprint customer in December 2014. I used to be a verizon customer. I regret leaving verizon. Well the day I switched companies and thought it was a good deal. Well it is horrible. First of all I want to say that I was at sprint for more than 5 hours with your customer service representative. She took a long time helping me. She was friendly and kept trying to rush because her husband and son were waiting for her to have lunch. She didnt do anything right. My plan was a mess and she never download my pictures from my old phone. She didnt care. Ive walked into sprint so many times because the payment she promised me is not happening. Everytime I walk into the sprint store in person to fix the same problem over and over. They say it will be fixed and that my payment will be ok. Well it keeps on going higher and higher. Im very dissapointed and frustrated with the company sprint and there customer service staff. They lie in my face.
They tell me that it will be fixed and its really sad to say that im the idiot in there face. Im so upset about my bill and know they even hacked into my voicemail. There is a voice of an indian male that has left a message that is very inappropriate. Ive called customer sprint service and they say my bill is fine and I tell them it supposed to be 113 every month and instead its 168 that is a huge difference. Ive also called sprint customer service and spoke to them about someone hacking into my phone and voicemail. They said they couldnt do anything and that I should walk into a sprint store. I asked again if they could do something and the lady from sprint put me on hold and left me on hold for a very long time and then hanged up on me. It was frustrating not having good customer service to help you.
Sprint is the worse company ive have ever dealt with. They have horrible customer service. They lie about everything. They dont fix the problem. Im to the point of just wanting all my money back. I no longer want to be in this company if this is how its going to be. I would really like for someone to pay attention and help all these people that have complaints with sprint. Its horrible being in this situation with a company that doesnt care about there loyal customers. Its embarrassing for sprint.
I have filed over 200 complaints about service failure. My data doesn't work 90% of the time. When it does its dog slow. Texts will not come in for 2-5 days and will not unless I reboot, reset all network settings and connect to wifi calling. Calls are continually dropped. Reps hang up when I call and scheduled supervisor calls never happen. I've been tossed aside and left with a glorified aluminum and glass brick and pay $150/ month for service that doesn't work and hasn't in quite some time. I have been a loyal customer for 5 years and this is absolutely disgusting.
Came into store in Clermont Florida to port over 3 phones from another company. Was told by rep I was approved for 3 lines 0 down and went through the whole process of picking 2 iPhone 5s and one iPhone 6. Then went through the porting process and was ready to check out, whole thing took 2 hours and was told I had to pay 350.00$?
I told the rep to cancel and the process took my main line and I was without service until the next day, I had to go to current provider to have my number ported back. I was upset so I called customer service where I was flipped back and forth from one rep to another for another 3 hours with no resolution my time and energy has been wasted and I am pissed off.
We went in to the Sprint store near Southcenter in Tukwila, Washington. I have been a customer since 1996. My adult daughter and I needed new phones for different reasons, and we were close but no yet in our upgrade period. We were talked into two new phones, and iPhone 6 and a Samsung Galaxy 5. I was told that with EVERYTHING... the cases, the covers, the insurance, the "Free" tablet... all in, my bill was only going up $20. It was too good to be true, I made her say it many times, and I clarified that the amount was "all in". I'm so glad my 25 year old daughter was there to hear it. My first bill came, and it was double! All the activation fees etc. that were supposed to be waved were there (another hour on the phone and they are gone) but my bill was still way higher than quoted.
The next month, the bill is not $20 more but $85 dollars more... (another two hours on the phone) and I finally told them to honor what was sold to me or I would be sending them all back. I will be doing just that... if I get a new phone number because they won't release it, then FINE!! I'm not paying another dime. I love my new phone, but I won't be lied to. PLEASE if anyone has had a similar tale, please let us unite! I'm calling the local media to see if they are interested in looking in to it. It's not right that they can tell you one thing, print out a nine foot long receipt and make you sign it and agree to stuff that there is no way you could read or understand, which they don't tell you about and then they hold YOU to it as a contract. I think that is called bait and switch... or just lying. Not standing for it!!
WORST customer service I was better off sticking with Verizon. I was calling about my account issues I have two of them lady was rude and wasn't helpful at all! I finally just said forget it I'll figure it out myself. She just kept quiet didn't guide me well online. I am disappointed because I liked SPRINT but starting to have too many issues with there customer service and there service this will be my last contract with them period.
I became a customer with Sprint on the 2nd of February and it was the worst decision I have ever made. I should have stayed with previous carrier. Customer service is not trained properly. First billed was billed incorrectly, I called and supervisor by the name of Trish told me she would issued a credit in the amount of 69.99 and that it would take 24 hours for my billed that was generated on the 5th of February to reflect it. I was in the store on 2/23/15 and discovered that I was lied to. I had to call back and go thru the whole entire process again only to find out that I was only issued a credit of 42 something.
While I was on the phone on 2/23 I spoke with a financial representative to extend my due date since I was used to paying my bill always on the 14th of each month, the customer service told me that he could only move me out to the 28th but I would have to call back on the 28th to have it extended out to the 14th. I called back on the 28th to find out that since I was a new customer and didn't have any pay history that I could not extend my payment out to the 14th and that I would have to pay half or the full amount on 2/28 or setup an automatic payment amount to be deducted out of my account. I was furious because of the miscommunication that I had received. Discovered on 2/28/15 that I had a credit on my account in the amount 264.38 after speaking with customer service representative 767471 (Cindy) and that there was no since to change my due date and to wait until my bill was generated on 3/5.
Looked online today for my bill and there is no bill but CS is telling that my billed should be ready by 3/6/15...once again misinformed information. Also Sprint need not put people on the phone that can't speak fluent English it makes it very hard to understand them and to solve issues. If you want to keep a customer please escalate this complaint to the very top of the line.
I was looking to save money on my monthly bill and decided to switch from Verizon to Sprint providing they savings were substantial... BIG MISTAKE..., It all started when I visited the sprint store in Laurel MD, I spent 6 hrs there making sure I get the plan that was just right for my family along with the savings from the cut your rate in half promotion that have going on. I was quoted anywhere from $140.00 to $145.00 monthly which the rep said included my devices and taxes so that was great for me because my Verizon bill was $208.00 monthly. The first month I got a bill for roughly $143.00 and I was ok with that because that's what I was quoted but the second month I received a bill for $185.00 which as you can imagine my shock.
I called customer care and spoke with a rep ( no help) then I asked to speak to a supervisor and he told me that he cant help me because he wasn't at the store and cant take my word, and I was ok with that so he continued to explain to me that if I can go back to the store and have either the rep that quoted me the price or a manager make a notation in the system that the price I was quoted was indeed $140-$145 monthly then they can go ahead and credit my account monthly for $40.00. I went to the store and spoke to a manager and she was kind enough to put the notation in the system then I stood right there and called customer service back and the rep said that everything is good and it will be sent to the back office and I should just pay $145.00 on this months bill, so that's what I did.
Now I am receiving emails saying that if I don't pay the $40.00 that I will have service interruptions, so again I called customer service and they are saying that they only can credit the account for this month. this doesn't make sense to me why would I switch from an excellent carrier such as Verizon to only save $23.00 per month. Sprint lies and tricks people I would NEVER recommend this company to anyone. SWITCHING TO SPRINT WAS THE WORST MISTAKE I EVER MADE.
On Oct 27th, 2014, my wife and I entered a Sprint retail store to purchase 2 cell phones. I told the representative at 9398A Arlington Expressway, Jacksonville, FL that I needed a phone that enable me to process my customers by phone, while using my cell phone's hotspot to access the internet. I found out that Sprint phones are single band and wont allow the hotspot to access the internet while talking on the phone. Therefore, I could not use the Sprint phone to conduct my business.
I had been informed by Laquailla Williams, the Sprint store representative, that if I brought the phones back within 14 days I would be refunded, in total, for the cash payment and the buy back value of the 2 phones my wife and I had negotiated in exchange for 2 new G3 phones.
On Oct 31, 2014, my wife and I returned the 2 G3 Sprint phones that evening after getting off from work. I was informed by Representative Williams that I will receive a check from the Sprint office for the total of $540.00 within 2 billing cycles (information received from Sprint Finance Department 1-800-847-6654). I was also told by the other representative at the same location that I should expect my refund within 10 working days.
I called the Sprint Finance Department 1-800-847-6654 to get clarity on when I would actually receive my refund. I was told that Sprint is not responsible for refunding me for phones that were turned in at that Sprint location (5 Star Cellular), which is a third party entity. I was also told by the Finance Rep that I would have to go to the store where the phones were purchased to get my refund. I went back to the retail location to relay what I had heard from the Finance Rep to them. Rep Williams told me that I need to speak with her manager Chris and gave me his phone # 904-203-9334. I called and left numerous voice messages but received no return call backs.
From Oct 31, 2014, thru Dec 10, 2014, I have made the following calls: Nov 17, 2014, 1pm I spoke to Mauren; Nov 22, 2014, I spoke to Mylae 2:30pm; Tarell 2:40pm;Lataya 2;50pm of Early Life (855-216-0821); Zak of Return Equipment Excalations Dept. 3pm; Ana 3:15pm; Nov 28, 2014, spoke to Andrea 4:18pm (memo #I678255390). Each have kept me on the phone for 40 minutes to an hour telling me that they confirmed the facts I related to them but could not tell me who I should talk to in order to be refunded.
On Dec 8, 2014, I took an early morning ride to the retail 5 Star Cellular Sprint store located on 9398A Arlington Expressway, Jacksonville, FL 32225. To my amazement and pleasure I was able to meet Chris, the manager, as he was making his morning cash pick up. I expressed my appreciation for being able to catch up with him, then went on to share with him that it has been 2 months since I have returned my phones and have yet to receive my refund. He began to explain to me that the Sprint Finance Dept was responsible for providing me a refund. I explained that I have shared my scenario to a number of Sprint Reps who have basically done nothing. Now I am here to get my refund. With indifference, Chris spoke to the Sprint Rep after I called. The Rep responded to Chris in a more positive way than I have ever been able to experience. The Rep advised me that I would receive a check in the mail for the cash balance of $387.50 and that I would receive a check for $150.00, the value of the buy back phones we exchanged for the 2 G3s, within 7 working days.
The following week I did get a check for $387.50. To this day I have not received my $150.00 check for the value of the buy backs. I have emailed the Rep Williams explaining to her that I have not gotten my refund for the buy backs but got no reply. I called her and she said the manager Chris told her that I will get no refund for the buy back phones. The check I received is all that I will get.
March 2, 2015, I spoke with James of Sprint Finance Department. I was on hold for an hour after speaking to Jennifer, who transferred me to James. I rehashed my scenario for the 15th time. James assured me that he would make sure that I receive my refund for the buy back phones, explaining that he understands that I deserve it. Also, he would call me the following day - yesterday. I never heard from James.
Account # 912160556. It is very sad that a consumer has to experience abuse of this magnitude while attempting to get a refund for a good faith transaction. All I want is my final check of $150.00 for my buy back phones. I am not looking for interest for the length of time my money has been held by Sprint for such an unreasonable time - just what is mine.
I call sprint on 3/4/15 concerning my phone service has been disconnected. I paid money on 3/2/15 to keep my phone turn on. The customer servicer Rep said that this aloud my phone to stay on. Here come Wed 3/4 my phone off. I have call sprint several times this morning beginning at 7:00 am about my phone service and no one can seem to help me. you cant get a hold of any supervisor, no one no anything and I have been on the phone for hours waiting to get someone to help me to get my phone back on. I have been with sprint for about 9 years and can you believe this is happening. I paid them money to keep my phone on and turn it off the next day. I had death in my family and I am not able to even get in touch with them. I am angry, mad, disappointed and all of that. The customer services Rep's that I have spoke with have been so rude, unconcern, their attitude is like what ever. I need someone to get back with me. On a scale of 1-5 is 0 right about now.
have been with Sprint for many years. Constantly putting up with phones that done work. I am disabled and it is extremely difficult for me to go to the main Sprint office for service. But do they care? How can I call if my phone is not working! I am required to go to the office, which is 25 miles away. Why I keep going back to Sprint is just plan stupid! If anyone reads this please think twice before purchasing! Consumer service is terribly. This last time I was on the phone trying to get a problem resolved for 4 hours! This is the last time. As soon as I am able to save the money I will go with a different provider!!!!!! I am so frustrated! Sprint has put a block on my phone due to no fault of my own. I have gone to the Sprint office 5 different times and was promised it would be removed and it never is!
I have been with your company for several years just last year I got to get three new phones 2 being I phones 6 and a note ever since I got the I phones I started getting getting message that my bill was due and they needed payment I did not expect this big bill and I requested an extension which I received now I am really confused I have been payment every week at least $100 sometimes even $200. every time I get an extension I make a payment. Today I was trying to make a payment of $200 and they would not accept it they want $621.00, which I am still trying to get. I do not receive paper statement so I dont even know what I paying on anymore. Every time I make a payment it seems to get higher instead of getting lower. Please Help!
I went to a sprint store to transfer my Verizon phone to sprint. After waiting almost an hour the gentleman took all my information and then informed me sprint could not transfer my # because they are on a different frequency which surprised me. To get your good deal I decided to get a new phone and plan and a few extras. It was going to cost about 90 dollars a month which was fine but he told me sprint wanted to bill me $8 a month to bill me. That was it...After I spent an hour and a half in the store i walked out and went to Verizon and it took me ten minutes and i was finished. Your add says you can transfer Verizon so your sales associate lied to me just to make a sale. That is false advertising.. if you can you can..If you cant you cant..Which one is it? Thats one hell of a bait and switch..Isnt that illegal? If your company even gives a damn about your customers I will wait for an email reply and tell you the store..If not then whats the point of complaining..Thank you...Mr. Stephen A. Adamchick
Sprint was having a promotion if you changed to sprint for each line you bring they will give you $100.00. It has been a year and i am still waiting for my refund. I brought over 3 lines so I was promised $300. After the first month I went to the store and asked about the refund and they told me it would come thru the mail. Every month after that I have called sprint, I have went to the store and I have gotten the run around with everyone telling me a different story. Not to mention the really bad reception, dropped calls, slow internet that matches the bad service I have received from sprint. I was promised a plan with my new phones and found out after talking with customer support that my plan is higher per month. I have been promised a call back every time but no one ever calls!!! My sister got her iPhone a month before I went and noticed she got the same phone I did but she got hers cheaper?? I am so upset with the way they handle their customers that all I want to do is pay off what I owe for the phone and go back to verizon. Only reason I left is because sprint told me they could give me a plan for cheaper than what I was already paying. I pay my bill every month and I have kept up my part of the deal, what about YOU SPRINT????? I WANT MY $300 and I want out of my contract!!!!
Unfortunately I cannot choose 0 stars. This company is unethical, not beyond lying, and the entire program is deceptive. They lie and say you will receive a full refund. NO...you will NOT...they will charge a restocking fee. They tell you they have the best network. NOT!! The voice service is horrid. Their in network service is slow. Out of their limited service areas it is almost non-existent. They tell you that you have 12gb of data service. NOT. That 12 is ONLY when in their network. Outside you have a limit of 3mb. If you exceed this they tell me they will actually CUT THE SERVICE TO YOUR DEVICE!!!! How completely unsafe could this possibly be? You're driving in rural areas and they cut off your device??? WTF??? Sprint has nothing but liars and thieves. AVOID at all costs
Husbands mother passed away in the Netherlands - Called and explained situation - Sprint offered me international call roaming at 4 cent per minute. Told that It would be a 5.00 dollar monthly fee. Agreed - Received bill - 356.56 - Charged me .99 cents per minute, a 5.00 Japan roaming fee and a 40.00 Multi Country calling - What the hell happened to 5.00 dollars a month? Called but got no where as usual - Sprint reps are either the dumbest customer service reps on earth or Sprint does not train them to give accurate information and it's not fair that I have to pay for that. It's so frustrating dealing with them. I could go on.........many other "mis" information received on various matters and plan changes. I think they are dishonest.
I switched to the new family plan that is well advertised up to ten lines for under $100.00 per month with shared 20 GB. I agreed yo a monthly bill of $110.00 per month at the time of ordering the new phone I paid $200.00 something for some fees? within 15 days I found Sprint to have a bill for me in the amount of $375.00 saying the first month would be doubled up to transfer over to the new plan? I paid that amount! Well within 30 days Sprint had another bill for me in the amount of over $200.00? I then called to sit on hold a seemingly endless amount of time to get to someone calling themselves a supervisor? He claimed to have found the problem and fixed it?
At that time I paid $110.00 the amount I am supposed to pay! The next month the same program another person claiming to be a supervisor claiming to solve the problem? Now Sprint saying I owe them even more money? this has gone on for four or five months now Sprint is now threatening to turn off my phones? They are saying I owe them almost $600.00? And they are still more than happy to find the problem and lie and say that it will be taken care of? I have now wasted some 20 hours of my life trying to get Sprint to fix their problem and not at my expense? Is this the way that Sprint does it's business? I think I have the answer to that already? I have friends having the same exact thing happening to them!
Sprint is a company I have dealt with for years, but at this point I believe this to be a company of lazy thieves that have absolutely no problem in telling a lie or two like it will be taken care of? Rate my experience negative customer satisfaction? I guess your company no longer needs that you can just steal from customers!
We ordered new the new IPhone 6 after Sprint advertised the $60 monthly plan. They were ordered over the phone and the representative told us we could either pay for the phones up front with a 2 yr contract at $200 which is what we usually do or get on the new easy pay plan and pay nothing up front. We opted to go the usual route instead of making additional monthly lease payments. However when we received our bill we found a $25 charge we did not understand. After calling sprint they said someone would have to call me back in 3 days to resolve the issue and they would have to listen to the actual call. I ended up calling them and after being on the phone for almost two hours to speak to a supervisor they only told me that my phone was discounted and I would have to pay the additional $25 to cover the cost of the phone. I have bought phones in the past and the tradeoff for the discounted phone is signing a two year contract.
The supervisor said that was not the case I still have to pay which means I will end up paying $800 for the phone plus be tied to a two year contract. I explained that is not what your rep stated when we made the purchase and the additional $25 was never mentioned. They did not care, they offered me $20 and to switch me to another plan that was $5 a month less than what I was paying ($85 instead of $60). This is disgraceful. They sell lies to make a commission and then the company refuses to honor what was actually promised. They stick you with higher payments and refuse to hold their representatives accountable for the false information given to customers. Sprint is cheating people out of their hard earned money with lies and false advertising. I want to return this product and get my money back but since it’s been more than 14 days they want to charge me a penalty on top of everything else.
My son was a victim of "phishing " and he is incarcerated at this time and I'm trying to fight this hefty bill for him that he received of an account that was fraudulently opened up in his name just before he went to jail while he was homeless. And what does sprint do-SEND IT TO COLLECTIONS. The same thing happened to him with verizon. I'm afraid this will be a huge fight just like verizon was. They make themselves so unattainable-you can't get ahold of anyone.In the meantime his credit is screwed.
I current have 6 phones on our account. One of the phones, a Tahoe, purposely does not have added internet access. This was because my husband did not want it, just wanted texting and voice. The other 5 phones have access to the internet. Our last billing contained 56.79 for Data Charges on the Tahoe. I called to tell Sprint that this was a mistake. We did NOT access the internet on this phone. They would not reverse the charges, were not able to prove we used them, could not tell us what site we supposedly accessed, and basically it was our word against theirs.
I cannot wait until our contract expires. Frankly, it may be worth it to opt out of our contract and get away from Sprint. Poor customer service and management. I'll make this simple. I have been with Sprint for 12 years. I went to upgrade my phones and signed a new 2-year agreement with them. The rep said my bill would actually stay 'exactly the same'. My bill is now $34 more per month. I was flat-out lied to by a store rep. The customer service group said they were sorry about that, but they can't adjust the bill. 12 years I'm with them and they treat me like this?! They've made my decision for me, I'll need to try my luck with another carrier.
After all, what worse can they do other than lie right to your face, right? They'd rather lose a customer of 12 years than modify my plan to the same level as it was last month? Insanity.
This is the second time I have received subpar service from the employees at the Sprint Store within 3 months. The Sprint store is #1096, located in McKinney, Texas 75070. I went to the Sprint Store at 6:45 pm, Monday, May 6, 2013 hoping to resolve the issue with my phone. Upon entering the store with my toddler, I waited patiently at the designated location. I was not greeted nor was I acknowledged for more than 10-15 minutes. My child was playing with another child in the process. The employees felt that he was too loud and then asked me what was the problem, after not even having greeted me. I advised him the problem was that I had been standing there patiently for more than 1o minutes and no one even acknowledged my presence but was quick to address my child. Having been a long time customer with Sprint for more than 10 years, I feel that this was totally inappropriate and rude.
They all stated that they were busy but that is still not an excuse to ignore a loyal, paying customer with not so even as much as a greeting. Ivan Ruiz was the representative that attended me. I told him I was having a problem with the battery holding a charge. He did not send my phone back to be checked by a technician at all. He simply gave me another battery and said if that didn't work to bring the phone back. I felt very rushed and my problem was not addressed, nor was it resolved. Rather, I have to return and waste more of my personal time in returning to the rude customer service representatives located in Sprint Store #1096, located in McKinney, Texas. The acting manager, Eric Berry, did absolutely nothing to resolve, nor address the issue at hand.
My contract is over in February 2014 and if this is the type of service I will be getting I will be ending my contract. I hope my complaint will be taken seriously as I will be submitting this complaint to the BBB as well as the FCC if my concerns are not addressed in a timely manner. I would greatly appreciate a follow up in regards to this issue at your earliest convenience.
On January 7, 2013, between 12:30pm to 2:30 pm please review the call log. I had the severe displeasure to experience very bad customer services from serveral of your associates. Please be mindful that I have been a Sprint customer for approximately eleven and one half years, and I expect to be treated with dignity, respect and as any loyal customer should be treated.
You had Joshu, hang up the phone on me and all this started because I asked for a little off to upgrading my phone, and none of your associates were helpful at all. This is Joshu, your manager or supervisor who does not know how to speak to people. I find it very difficutlt to understand how you have someone in a supervisory position who has no concern for customers. When asking this person what his reference number was Jose, refused.
After this guy hung up and then spoke to David, who was also rude, no help and very sarcastic. We asked him to transfer to his supervisor and received the exact same treatment, who said he could not help, and he provided his reference number (I119921780), he provided this but refused to give us his name. Now it seems to be that when a long standing customer who pays their bill in a timely manner merely asks to receive a little something for renewing or staying with Sprint, that something should be provided other than just saying "thank you." Your associates all acted in a manner that shows that they do not care about me as a customer, and they either need to be retrained or replaced so that customers do not have this type of problem ever again.
I request to be contacted by someone in upper management to further discuss the details regarding this horrible situation. Customers deserve to be treated as if we are the last and only customer you have so that you can keep me as a customer and to ask that you waive the taxes or give me something to show your appreciation is not too much to request. I am available most days after 3:00 pm, because I do work and cannot speak during working hours.
My husband and I were with Sprint for over five years, around a year ago our service slowly started to decline. Our phones would go from dropping calls to not being able to make calls, to not being able to receive calls in a few short months. Knowing that my phone was due for an upgrade we decided to wait it out and see if that would fix the problem. Not only did it not fix the problem but our service increasingly declined.
The first call to Sprint, they gave us a run around on how they were fixing the problem and would give us a discount then send us a free booster box for the trouble. When the bill came not only did we not receive the discount but we were still waiting on a booster box. It wasn't until or third monthly call that they put in a request for the booster box correctly, not only had the first representative lied to us, but he had put in no request for a booster box or a monthly discount.
We gave the booster box a chance, but were still unable to make calls, and receive calls. Every month we would call to complain about the service and told that we were in the top service range. Not only were the representatives rude but would also lie about what they could do for us.
Finally deciding to switch cell phone carriers we were told by several Sprint Representatives that there would be no cancelation fees. Once again being lied to, we received a bill in the mail for over $600 in cancelation fees.
A frustrating call to Sprint to clear up the confusion, we were told that Sprint is not responsible for holding up their end of the contract by proving us with service, not only that they would not and could not waive the cancelation fees but also that they would send us to collections in less than two weeks. According to the bill, we have three weeks to pay it.
I recently switched my Sprint service from my families plan to my own personal plan. When I switched to my new plan, I purchased an IPhone 5 with the two year agreement. I also purchased a tablet with a two year agreement. This transaction occurred on Friday, November 9th 2012. I was really excited to have both items and was to try the tablet at my residence since I do not have internet at my house.
I was told by the Sprint employees that I would be able to access the internet from my tablet. When I took the tablet home, I could not pull the internet from the tablet. I called the Sprint store and they advised me the Sprint towers were temporarily down and they assurred me they would be back up and running in a few days. On Wednesday November 21st 2012, my tablet was still unable to get the internet through it and I called the Sprint store again.
I asked them if I could return the tablet and they told me as long as I returned the tablet by the close of business Friday November 23rd 2012 I would be able to do so if my tablet was still not working and they advised me again that my tablet should be working shortly due to the tower issue. I returned home early from out of state to return the tablet because I knew I needed to return it by close of business on Friday. When I arrived at the Sprint store (7810 Wormans Mill Road Frederick, MD they told me I could not return the tablet because my 14 day return policy had expired and it was day 15. I had to ask several Sprint employees because everytime I asked somebody they walked away from me to assist another customer who was purchasing phones.
Finally, one of the employees asked me in a very rude way if I had tried to charge the tablet. He took the tablet from me and plugged it in. After doing this, he refused to talk to me and walked to the back of the store. I then spoke to the store manager who told me he could not help me and told me to call Sprint customer service. I called the Sprint customer servce and the gentleman was very friendly and helpful over the phone. He told me he would be able to cancel my agreement if the store would take my tablet as a return. He also expressed to me that third party Sprint stores like the one I was at do not have the same policies as a main Sprint store.
I politely excused myself and asked the store manager if he could return the tablet and expressed to him that Sprint customer service was willing to cancel my agreement if they would return the tablet. This male manager became very angry and aggressive towards me since he was speaking of "personal" matters to a female customer. He stated "Tell them to fuck off, you are not returning that damn tablet". He then stated "Fucking customer service makes it seem easier than it is". He then expressed to me that he thought I was a nice guy but he could not help me after he saw my reaction to his unprofessionalism. I asked another employee for my tablet and I left the store with a tablet that does not work at my residence.
I have always had a great experience with Sprint until I came to this store. Unfortunately I am left with a montly payment on a tablet that has no use to me and I am still very upset with the way I was treated at the store. I have never experienced such unprofessionalism before in my life. This is the first time I have ever filed a complaint but I feel that this needs to be addressed. While I was at the store, I witnessed several other customers leave displeased and agitated because they had an issue with their experience there. I know black Friday is a very busy time for all stores but in no way should customers get treated the way I did. At this point I am weighing my options about cancellling all of my services and my family services if nothing is done about this issue. I hope that this is not the case. Thank you very much for your time and consideration.
Every few days my service seems to be messing up, when I call sprint about the service they tell me we have to do a service update. I don't have the time or the patience to deal with this every day. Also when I ask for a credit towards my bills the customer service rep tells me that they are only allowed to give me a few dollars off of my monthly bill. After they basically disrespect me I tell them that I am basically paying the same amount if money that somebody else would be paying on a different service provider and receive better service. I ask to speak to the supervisor and the supervisor gives me a credit that is worth the trouble ans annoyiness.
I have 2 iPhones on my account.
9545345125
All I want is to be released from my contract without having to pay ANY FEES!!!
I have been having a problem with my service since February 2013. I have had dropped calls, texting trouble and very slow internet. I have called Sprint several times and they promised service would get better by the end of July. They stated that they were doing work on their towers on the area. I am still experiencing the same problems but worse. I cannot get good service at my home.
This update absolutely sucks!! I can't get on the internet at all now.. i had troubles before and was told the update would make the phone take 4g only. Now i can't even get 3g!!! I have been with sprint for 7 years! Not only that but my touch screen lags.. even while I'm texting on the phone ot
R typing anything for that matter... its horrible! I'm not a happy customer. I hope this gets fixed asap. I love sprint but i need my phone for work and pleasure... its unacceptable..
I had been a Sprint customer for over 15yrs we were up for an upgrade on our phones so we went to the Sprint store to see about getting smart phones. The customer service rep was not helpful and very rude, not wanting to answer questions or help in any way. So we went to AT&T store and switched over, while at the store my wife called to cancel service and port the numbers over which she was told there would be a early termination fee.. No problem we said.
Well a month later after we recieved our last bill (or so we thought) with the termination fee listed we recieved another monthly bill for one of the lines which after calling Sprint they said we did not cancel? Why would we keep one line and cancel the rest? Needless to say if you have a sprint line and cancel make sure you cover youself or you will have a lot of time wrapped up trying to argue your case.
I recently brought my phone to be repaired at the Sprint store in hurst tx after it flashed and all my info was lost they kept my phone for 2 + hours and did nothing to it to resolve the problem they said I needed to go home get on my computer and fix it myself my complaint is if I knew how to repair it I would not have brought it to them to begin with I told them I don't have a computer at home and didn't know what to do if I did I asked them to do it since they have 5 or 6 computers there they were not using they said ok and brought Google up on one and walked away there were no custumers in the store there were 4 of them standing talking to each other.
I repeatedly asked for help not one of them would help me I say again if I knew how to fix it why would I have even gone there the whole crew in that store needs to be replaced they are useless as custumer service
I cancelled one of my lines and paid cancellation fee plus that months Oct '11 bill. I wanted to swap phones as well due to my Blackberry malfunctioning I couldnt afford another at that time. Customer Service had no knowledge of how to swap it took a week of communicating with customer service. In trying to swap the previous line was never cancelled due to waiting for end of bill cycle which was OCT 19th.
O K hear now both phones were turned off I didnt have a phone I demanded they swap back to my broken Blackberry eventually cancelled service completely they stated we cant cancel line till billing cycle is over.
I eventually switched to cricket; Sprint charged me another month of service when I totally requested service be cancelled. Sprint robbed me out of another month of service when I clearly request my service be cancelled after I previuosly cancelled my extra line. I was with Sprint for two years with everything plan. Now they've stooped to cheating people out an extra month of service when cancelling.
I walk into a Sprint store on Thursday and order a iphone 4 for my daughters birthday on Saturday. Sprint store says no problem we will get it here tomorrow (Friday), we'll call you about 11am. Guess what call I got at 11:30am...that's right they didn't deliver it and there are no deliveries on Saturday. Now they want me to wait until Monday for the phone to come in. The store is taking no responsiblity and when I call Sprint direct they just give me a song and dance about how once the order is placed they can not do anything about it.
They can not even cancel the order knowing that I am willing to go to another further away Sprint store and get the same phone. I have been with Sprint for more years then I care to think, and this is the way they reward loyalty. Sprint phones...love em, Sprint coverage...love it, Sprint customer service...absolutely sucks. And they don't even care.
We have been customers for many years, contract ends next month, we will terminate. In the meantime, I will have to pay next months' bill and I have no phone. I washed my phone on may 3rd, on Monday may6th went sprint store, did not want to extend or buy expensive replacement, so I went back with some old phones in the hopes of having one activated. they did not work, so I decided to buy one, Ron the rep asked for my "pin" number, we have never established one, I had proper ID, my sprint statement, old receipt with blanks for pin and password (never needed it).
He says he could not activate new phone without "pin" number. Account is under my husband's name, says he can come in with ID and his pin. Again, I told him we do not have one, ok he asked a security question, I answered correctly but because the info in the sprint computer was wrong that's it. According to the sprint policies I read it doesn't say in writing that a pin number is crucial for doing business such as replacing damaged phones, etc.. Ron at store #431 here in san Antonio, texas refused to help me simply because we have no pin number.
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