Contact Staples Corporate

Yesterday at Staples, I got on line and waited patiently about 15 minutes to be served for simply binding 3 reports I brought in.
No problem with the bindings. The problem came after I had paid with CC and I noticed an "express guarantee" charge added to the receipt.
I did not request any special service-all I did was wait on line. It wasn't busy at all. Employee did not tell me prior to service that there would an extra charge of $4.67 for "delivery" within the hour. This is total BS. I called the store today to demand a refund but the manager refused and just told me to call corporate at 1800 333 3330. Of course, just a recording picks up and says "unable to take your call, please call back later."
In other words, just for the privilege of serving you without waiting an hour, they are now charging you extra. Brilliant customer disservice.
All they have accomplished is that I will go to another local printer store and never shop at Staples again.

I Came in staple to pick up my package in the 4949 Canoe Pass way Unit 336 Tasawwassen at 10: 00 on Dec 1, 2023, only one employee worked in there, I ask him for picking up my package, I told him that I am a little rush, because I have to go to work. he said he doesn't have right to touch the package services, only manager has right and his manager is in the back would be come out soon. I really trust him, wait 20 mins. no body coming out. then this employee called his manager. he said his manager ask me to change to other time to pick up my package, his manager is not in staples . I am very angry about that. first in the email notification, it states I can come to pick up at any time between 9: 00am --18:00 pm Monday to Friday. I came in to staple is at 10:00am, nobody can services me. secondly, the employee and manager is really waste customer time. if employee directly tell me the manager is not here, I wouldn't wait 20 mins, because of his lie to me , it made me too late to work. Manager asked me to pick up another time, it means I should pick up my package twice, the manager did not show any sorry about that. Why I should come to staple to pick up my package twice? because of the manager no any responsible, and without any services attitude to customer. I double the staple services. I hope CEO of staple can read my letter, I don't need any reimbursement. I just need to improve staple's services, otherwise, the company can not competing with current market.

I purchased a software, Adobe Lightroom for around $75.
I was told that I will have the option to log onto my Staples account and then download the software.
However, when I log into my profile on staples.com and click on download, nothing gets downloaded.
Instead, I am brought to a shopping cart with item that I had already purchased already in the shopping cart.
I am also seeing my credit card being charged a second time as well.

When I had called Staples.com earlier at 800-333-3330, I was given instructions on how to download the software.
But when I was not able to download the software, they told me someone from IT will be calling me back.
No one has contacted me and now, when I attempt to call the customer service number, I am getting a message to call back later

I was just In staples in Sevierville tn shopping with my 2 year old and every knows how a 2 yr old boy is ok I had my hands full of stuff I was getting and pregnant with one so couldn't really bend over a lot or pull and tug at him because he sets down in floor on me and he weight is 47lbs at 2yrs old but he did take stuff off the shelves and I did pick up most of it but there was some I didn't where I had been bending over a lot my stomach always cramps after bending over a lot I'm 37 yrs old 6 months pregnant but anyways a worker had said something to me not even 5 mins being In there about him just touching something ok then when I was about done maybe 20 mins there she said something else to me about him touching stuff keep in mind that I had done busted his butt and even took him to bathroom had a talk with him but 4 times she said something about my kid touching stuff and it really wasn't that bad Maybe 6 products I didn't get to pick up she followed me around the store watching him but the problem is when she said something about him standing on the bottom shelf he wasn't on it long enough for me to say anything to him and not to count I had my arms full of products so when she finally said something about him just stepping up on the bottom shelf I said forget this store I'm going to a different place that has respect for there shoppers and handed her the items I had to buy and when I gave her the last item and I turned my back to get my son she throws all the items at me and hits me in the back with them and tells me to get out of the store and tried to say I threw the items at her first no I did not throw nothing I put them in her arms roughly but did not throw them at her like she did me I'm sry but if u can't take care of the employee I will see what I can have done about it. Because that's straight up just rude as u can get to a shopper in your store I see where the employees can press charges on a shopper for throwing stuff at them so I know there's something I can have done about worker throwing stuff at shopper u need to just watch the video at that store it's Sevierville tn staples she old with real short gray hair.time was between 3 pm and 4 pm on Tuesday 21,2023

The print manager that worked on 9/9-9/10/23 was extremely rude, un organized and unable to complete his duties in a timely professional matter. I requested a simple print service to print 2 copies of color pictures on plain old paper. Nothing fancy at 1:40 pm, came in around 4pm to pick them up. He said no I haven't opened any email requests I'm too busy. I was shocked as that had never been an issue. I asked if he could take a minute to complete, he said no. Send it to the print machine and print it yourself. I asked who his manager was he said himself. I said ok than Ill come back tomorrow to pick it up around 4pm he said I'm not telling you its going to be ready, I responded are you serious? it never takes this much time for something that simple . He said I'm busy, do what you want. It's the next day 3pm I called to check, a lady answered said she would transfer me. Gets back on the phone, didn't ask my info or anything says hes not talking to you hes busy. I said can you or someone just please ask if my order is ready yet she proceeded in a completely dismissive rude tone to say listen you have 2 options. I hung up. What kind of customer service is this?? Do I really need to be scolded or spoke down too? 1 GET YOURSELVES A REAL EMPLOYEE WITH MANAGERIAL CAPABILITIES WHO LIKES THE JOB AND CAN COMPLETE DUTIES IN A TIMELY EFFICIENT, AND PROFESSIONAL MANNER WITH THE ABILITY TO PRIORITIZE TASKS, 2 WRITE UP THE RUDE LADY WHO ANSWERED THE PHONE AND HAVE HER ATTEND CUSTOMER SERVICE TRAINING AND PHONE MANNERS TRAINING.

If there is a choice to take this one start away, I want to take it away. I just called Steples to get some information on the product if the product is available.

The person was so rude. He said if I do not have the product code, he cannot help. When I asked him can I speak to the store manager? He said you are talking to one.

When I said if you are a manager, then you should know if you carry this into the store or not. Then he said I cannot help.

His name is Alex. When I asked what is your last name he hang-up on me.

What kind of customer service is this? Is it Staples culture to speak to customers like this?
Hung up on customers is a very BAD practice. It is, VERY VERY RUDE to do this type of behavior.

Person name : Alex ( said he is Manager)
Store Address : 9091 Snowden River Pkwy
Columbia , MD 21046

They sent items I didn't order. I ordered one pkg paper and got two. Then I received a box of envelopes that I never ordered. Will not shop there again!!!

To whom it may concern:

I am a frequent shopper at Staples and a member of the rewards program,
number: 3394211159.

I recently went into a Staples in Sherman Oaks, CA to purchase my son a
pair of AirPods that I saw displayed on the rack for $119.00. When I
took the box to the counter I was informed by the checkout person that
the item was not in stock and the only available AirPods were $199.00.
Given that I was with my son who was eager to buy them with his
Christmas money I had little choice but to buy the more expensive ones.

Then the checkout person tried to sell me AppleCare or the Staples
extended warranty plan, and was told that if I didn't buy one of them,
if the product didn't work I wouldn't be able to return it or have any
recourse. I didn't buy either because I dislike these programs, but
this just added to the frustration of the moment.

I realize I didn't have to buy them but if they were not available the
boxes shouldn't have been displayed on the store racks. There were
many of them, which lead me to believe they were in stock.

I don't know what recourse I have but this is an annoying bait and
switch that I wanted to bring to your attention.

Thank you for your consideration.
Ian Gurvitz

I have been tracked by staples employees. The business strategy staples using is totally Unethical. The general manager "Joe" from the Vaughan location rejected to agree with a 1 year replacement plan that i got. When i brought the tablet a year ago the manager told me about a 1 year plan which is " if i buy this plan and within 1 year a new model comes then i can change my tablet with no cost, as long as my tablet is in good condition i can replace with a new one". And i confirmed it yesterday calling in the Vaughan location's store around 4.20-5.30pm. And the guy said yes you can do that or take a store credit. But after traveling 1 hour to the store when i was ready to replace the tablet the general manager "Joe" told me that "No" it's not how the plan works. I will not replace you device for sure. I wrote the situation down to the attachment. Please read it. I got trick by staples.

Poor service, print/copy machines is always out of order, unprofessional and rude people (location—Milford ct near post road)

Order number 9801085212
This was the first time I had ordered online from your company and will be my last. My order was to arrive July 9, 2019. I didn't receive it until July 12,2019 with a different story everyday as to why I didn't get it. The box was opened and it looked as if the items were just thrown in the box. The bottom of the box was barely taped. I can't believe that the bottom even held the load. I am uploading photos of the box.
You should train your employees better because my 4 year old granddaughter could have done better. All of my order was in the box and the only damage was one box of crayons was mashed on the top and I'll keep that and just buy another one with a different store. I very disappointed and shocked with your service.

Celia Ann Bledsoe

RE: Staples 39258 10th St West, Palmdale, CA 93551

On July 9, 2019, I received an email from Staples notifying me of various sale items. Two of the items listed are Green Mountain Dark Magic & Dunkin Donuts Coffee 24 count K-Cups for $9.99. I visited the store in Palmdale, CA, and they refused to honor the $9.99 price for the Dunkin Donuts brand. I wanted to purchase two(2) boxes. Jeff, the Store Auditor, was only willing to offer me the Green Mountain brand for the $9.99 price. When I expressed that I was not interested in the Green Mountain brand, he told me that the Palmdale store was not offering the Dunkin Donuts brand for $9.99, despite the Palmdale store being listed on the Staples locator list of stores for both the Green Mountain & Dunkin Donuts coffee. As long as I have been a valued Staples Rewards Member, I felt disrespected. I do believe if Jeff was willing to offer the Green Mountain Coffee at the $9.99 price, then he could have offered the Dunkin Donuts Coffee for the same price. Jeff made his decision and abruptly walked away from me which led me to file this complaint for his poor customer service tactics.

I am unable to upload a picture of the email I received from Staples but I received it at 8:32am today referencing 50 cents school supplies. My Staples Rewards Number is 5949773989; Sharon D. Boyd My email address is: sharondboyd@yahoo.com My cell # is 310-920-5429.

Thanking you in advance for your review of this matter.

Was told at Santa Cruz Staples by Calvin that I had to put my shredding into the Iron Mountain containers myself. Watsonville did it for me, website says it can be dropped off.

Recently, I had the most shocking customer service in the Staples store in all stores.
The rule that the "Customer is always right" in this store doesn't work, I'm not sure if there are any rights at all.
Not a long ago I bought a Canon printer in the Staples store, Henrietta, NY ($400 + tax), and because all the printers in this store only have 10% ink, so I had to buy extra toner (as recommended by a specialist), and they gladly provided me one ($82 + tax). I really didn’t pay attention to the type of toner, because it was recommended and selected by Staples professionals. This part of the story sounds very good, it's only because I was spending money.
Luckily, that 10 % of the toner, that was originally in the printer, lasted me a little longer and I didn’t have to replace toner until then. I was happy that I had a spare toner, so I tried to install a new cartridge but unfortunately, it was the wrong toner. Their specialists sold me the wrong toner!
With high hope, I went to the Staples to replace the toner that the professionals sold it to me (they literally took it off the shelf and said it was what I needed). I went to the Staple in my town Webster, NY, which was closer, but (first frustration) they said that they weren't responsible for any other stores around. How is it possible that all Staples stores are not in the corporate network???
I went to the other town, Henrietta (1100 Jefferson Rd Suite 12, Rochester, NY 14623. (585) 424-1901).
The cashier kindly said that is no problem, she just needs a manager approval. The manager refused to replace the wrong cartridge, that they sold to me. I tried to explain to him, that he is the one who recommended and sold me the wrong item, I didn't choose toner, their specialists did it, and I need his help. He said that he would recycle it for me, (second frustration (80$+ to the garbage)), and there nothing else that he can do for me. After, he just abandoned me with my problem and went to fold some boxes, didn't say anything.
In this case, the 14-days policy doesn't work, because THEY sold me the wrong item, I trusted them and relied on their specialists. I'm Not happy at all. I'll avoid shopping in Staples because of that reason and their prices. I bought toner on eBay for $22, made in the USA with two-day delivery VS $86 in the Staples.
Keep going the same direction and you'll be out of business sooner than you think.

I was in Staples in Aiken SC around 8 pm 4/30/19. The print shop had one employee working, another employee in shorts and T-Shirt who I assume was off the clock, but was not helping. People were waiting in line to get service. This was in full view of the night shift manager and several other employees. The manager made no attempt to intervene. I finally gave up and left my order there. I later called the manager but he showed little concern as I believe he was part of the problem. You have just lost a long time customer. I though someone in management would like to know as I am sure there are others not happy with the poor service.

Good Morning.

****

I really need your help to resolve a few issues….

1. First off I can not log in to my account online. The employee made me an account but didn’t provide me any of the info. I have no idea what they used to set it up.

Anyways, I’ve done business there in the past & have never had an issue. They were even able to locate my old order in the system & I reordered those .

2. My Main Issue is with the service I’m getting & new business cards that I also asked them to make.

I dropped my order off Friday March 1st in the am. The associate helping me was Jessica. I showed her pictures of the business cards I needed created & emailed them. I was asked what time Saturday I’d like to come in… I said anytime, thinking I’d be in Saturday pm.

Saturday – NO WORD, didn’t hear from anyone
Sunday – NO WORD, didn’t hear from anyone

I finally went in on Monday. I stood at the counter for about 20 minutes & never got addressed. I had to leave to go to a meeting.
I called back later that day. Spoke with “Jessica” again. – Never apologized for never getting to me about this delay. Stated your order is ready except for the new business cards. Why hadn’t they contacted me?? She then stated she would just send my picture to your team that designs business card logos . Simple right??!! I asked her how much it would be & how long it would take … she couldn’t give me an answer. She stated her manager was in the back & she would get the info & call me right back so I could move ahead….. I explained again how urgent these cards were…. I DIDN’T hear from her at all (phone nor email).

**Monday pm- I was fed up so I went through Vista Print to get the card designed… Paid them 10.00 to do so

I emailed them at staples the pictures that were provided to me through the initial email from Vista.

Tues- I called around 10am … waited on hold for over 10 minutes & no one ever answered…..Then, I went in AGAIN…. This time spoke to a young man… ( Nathan/ Mason – something like that) . Said he has been working on my order (Its Tuesday, what happened to “anytime Saturday” )but the pictures weren’t good and can’t be cropped properly & couldn’t get the alignment right. – AND then he just walked away!!! Yet again, I stood there for over 15 minutes with no acknowledgement. I finally had to leave again without knowing what the next step was! I received an a vm saying they were done. WHAT was done? I had told one of his associates to email me the finished product before hitting print (don’t want to waste your supplies).

Wed – I called store again. On hold about 5 minutes & no one answered so I just hung up. I then went through the chat feature on your website. But they couldn’t help me locate my account or with this problem.

I have sent them the PDF file from Vista. I sent it to the only email address provided to me.. since I have no access to the account they made me, to upload.

Please help me rectify. I just want/need the business cards I ordered. It looks as the there’s been some change in management in that department because I’ve never had ANY issues before. ( I believe her name was Ms Riojas- but she was always great! ). I normally don’t complain at all, but this has been ridiculous & a bad experience. The fact that the employees had trouble with the design doesn’t bother me…. But it’s the nonexistent communication. I ordered these on Friday. Promised them on Saturday. I should have received a call or email about the problem. The first associate (Jessica) should never have promised a service if there was going to be an issue, or at LEAST could have called me!!

Please let me know something.. I have the rest of my order waiting to be picked up… but of course these new business cards were the most urgent item that was needed. I haven’t ordered cards anywhere else yet because of my pending order & I really just want this resolved & be satisfied.

***** The Customer Service I’ve been experiencing these last few days there is definitely lacking…

Thank you

Stephanie
NC

I shop at Store #1801 and the last two times I have shopped there my orders have been incorrect from the printing department. Also the sales associate that has assisted me has been extremely rude, I did not get her name, she is a German lady and I believe the manager over the printing department.
1st. bad experience) I placed an order online to have flyers printed off for a conference my boss was going to in Chicago, I placed my order 24 hrs in advance, when I called to check on my order they were not able to find the order I placed even with my order #. So I placed another order and again same issue, only this time another associate was able to find now both orders. When I arrive to pick my order up, it was printed as landscape verse portrait. When I told the German associate she starts yelling at me that she is to busy to deal with my issue. By this time another associate comes over and apologizes to me for her rudeness and explained to me that Staples was having online ordering issues. Not only was I treated badly I also had to make another trip back to Staples to pick up my final order 48 hrs. later. I never heard back from a manager about my issue, besides when I arrived to pick my order up they gave me a $10 coupon. Not acceptable customer service

2nd bad experience) Once again I placed an order online to have copies made, this time I went into the store and placed it there hoping that this would be easier, I was wrong. My order was to print my documents landscape form, double sided, stapled & total of 50 copies. When I arrive the German lady is there again she never even made eye contact with me and tried to help other customers before me that came in after me. I finally get my order and again the order was not correct. They were not doubled sided nor stapled and only 40 copies were printed. I know mistakes happen but there is no reason for anyone to be treated nasty. I am a paying customer that feels like I am paying for a terrible service.
I will not shop at Staples again in the future and I really hope this email helps fix the online ordering issues your company is having as well as train your associates proper customer service skills.

I tried to order a laptop online with gift cards and had trouble so I called the staples customer service to help get my order completed. I spent an HOUR on the phone, put on hold multiple times. The customer service guy was polite but said he was having trouble with my two gift cards and visa card. He kept asking for the numbers and could see the gift cards had the money on them but couldnt get the order completed. He kept saying it was their system and not an issue with my cards. I was put on hold for 20 MINUTES at one point and I thought he had forgotten about me ( I took a shower while on hold while my cell phone was on speaker to hear if someone came back on) thats how long it took them. Then a supervisor came on who was also nice but tried again and said it was their system and I would have to go to the store and she would notify the manager there. SO...i go to store the next day (today) only to find out that the guy on the phone kept putting in multiple orders and had my gift cards all tied up and my money was off the gift cards even though i didnt actually purchase your product and my orders were out in "la la land" per the manager and that they couldnt help me even after they called the help number and they would need to cancel all transactions and WAIT 24 hours and i WOULD NEED TO COME BACK ANOTHER DAY, because of the mess made through customer service... I am so upset because a simple one item order has resulted in my gift cards being screwed up and me being told to come back another day yet again. It took the guy one hour to screw up my order and three days to try and fix it. This is completely unacceptable and I am very upset about this whole situation and I am not sure if I feel confident to use your company. How does one person screw up one simple laptop order? I understand this wasnt a $1000.00 but it has really inconvenienced me and made me feel that my time doesnt matter. I hope that they figure out what went wrong and that this doesnt happen to another customer, The order I believe was under Nagle because your system hadnt been updated. My email address is kjretchloff@gmail.com. Thank you for your time, Keeley Retchloff.

While at the Mason city Iowa location tonight12-22-18 your employee Stephen was terrible at the checkout .... no interaction, no bag for my items was offered ( I had to request a sack) . And my husband wanted to purchase an item directly after me and he acted as if we were total inconvenience. Very rude young man.

I have complaint against your manger that work Sunday. his heavy set partly balled. my wife has been complaining. About his ruddiness and others that work l in where copy's are mad.. he stero types peop;e and no longer protect the store. his becoming a lialibily for no reason my wite has never took anything from this stope amd each time she goes he has her herassed. this is also concercerd stocking.. my wife has be complaing on him for a while. so this eime she wemt in to make copies i watch him call his workers and follow her everywhere. after 10 mins of being thetre he approached her and said iam asking you to leave. she told he iam tired of you herassing me and that he hsad no reason what so ever to act like that. then ask to see who his boss was, and he refused to answer.this action is very uncall for .he need to be dealt witjh. his in a professional postion and dealing with customer he need to act more professional and have a class on customer service. iam seriouly thing of hiring a lawyeer and sue. he has no right to approach her like that or hersarras like she stole something. his suppose to approach people only when he seen a perrson . not just think she does. tp do that. he needs a class on loss provention also. your merced store has terriable outcome there. no one smile or are they friendly amd watchingh them herrass people. makes you feel not wanting to go there for business. iam very disappointed with this store.

Bought antivirus software online from their website. Clicked on the 2 year version which for some bizarre reason was the same price as the 1 year which I thought was odd. But when I checked the order confirmation it indicated it was the one year version. Ended up calling Staples and they confirmed it was the one year version and said there was nothing they can do, its all your fault. I had an issue with them a couple of years ago regarding a computer I bought from them and had to return as it was a refurbished unit that was wasn't clearly labeled as such. Staff are not well trained or particularly interested. Avoid dealing with this company on anything beyond paper and stick pens.

Regarding Mystery Reward offer valid 7/26/18 - 8/4/18. Staples store 22025 Hawthorne Blvd Torrance Ca. Purchased made on 8/1/18. Three employees could not tell me the dollar amount of my mystery reward. One employee Greg said the amount will show after my purchases have been rung up. Turns out I only spent $5.79 and my reward was $10.00. He said no coupon for remaining balance will be issued. However, the coupon states if reward is not redeemed in full on an in-store purchase, a one-time-only coupon with the expiration date of the original reward will be printed for any remaining balances of $1.00 or more. I read that (per Greg's request) to him. He refused to honor that. He said I did not have to pay anything, so I did not lose anything. This does not make sense to me! Imagine if my reward was $1,000! I would of lost $994.21 in rewards! Is this fraud?
Jeanne

I thought Staples catered to the more of a small business crowd, not "yo yo. You wait it in a line, yo. I work here. I tell my customers what to do."

Misrepresentation of the Moore Credit card. I sent a message through the Help Center on line on 1/26/2018. I received an acknowledgement stating that you would get back to me soon. It is now February 13, 2018 and I have not received a word from anyone. If you think I am going to sit back and be ignored.....you are wrong. If I have to contact the FTC, I will. I do not intend to be cheated anymore!

Thank you,
Martha Gerald Tuesday February 13, 2018 @ 8:55 PM (EST)

Tried to get business cards made. Salesgirl could not be bothered unless we paid an extra $20.
We left and got them done elsewhere

On Tuesday, September 8th I visited the Pottstown Staples for a rush print job. I could not get the printer to work and a rep came to assist me after she was finished with her customers. She too could not get the printer to work but offered to take my flash drive to behind the counter and that the extra fee is very minimal. I explained my rush and tole her that this was fine. After she was done she rang me up and the bill was $139.76. I looked at her in disbelief as this really was not a large print job and basic Word Documents. And she was shocked as well. She stated again that her running the copies would only have been a few cents extra. She then tried to give me a 20% discount but it was not working and I had 10 minutes to get to my appointment. She asked that I come in when I can so that something could be worked out.

On the morning of Wednesday, September 9th I returned to the store with my flash drive and the receipt. I asked to speak with the manager and was directed to speak with Andrew McBride. I tried to explain to Mr. McBride the situation the day before, handing him my receipt. Interrupting me he stated "So what exactly are you trying to get out of this? What are you expecting me to do?" I then again explained that this was very high and that I am asking for it to be reviewed. Mr. McBride then stated "yeah, I know this girl who did this, these charges are right, so what are you expecting me to do about it?" I asked Mr. McBride how he would know when he has not reviewed the documents to know what was printed, stating that I have my flash drive for him to review. - He declined stating again that these were correct. I then stated that the girl tried giving me a 20% discount but that it only reflected 1 cent. Mr. McBride's statement was "she was trying to help you with rewards points, what do you want?" (granted I did not use an awards card or number) I told Mr. McBride that he is very rude, that I too work in management and that you do not treat people the way that he was treating me. He stated that I was getting rude so he would be responding as such. I explained that I am surly getting upset over his treatment and tone with me.

I then asked Mr. McBride who he reports to and he pushed my receipt across the counter with an "okay, thank you" nodding his head, dismissing me. I took my receipt and again asked who he reports to. His response was "my GM". I had to ask 3 more times before getting a name, Janelle. I asked when she would be in and he stated tomorrow (Thursday, September 7th) I asked for her contact information and Mr. McBride stated "call the store if you want to reach her." I then asked if she had a card and he motioned his head towards the end of the counter and said, over there" but then walked over there and rather than handing me her card he handed me his and said "here, have my card".

I left the store highly upset over something that could have been easily resolved. All I was asking for was an explanation of the charges with potentially receiving the 20% discount that the young girl was trying to give me. I found the General Manager, Janelle Schloder, on LinkedIn and sent her a very brief message asking her to contact me. I have not heard back from her.

I took my laptop in since windows 10 was a forced update I have had nothing but trouble with it asked if they could fix it they said yes. Well after 160.00 and got it back 2 or 3 days later it was still not fixed. After every update the screen would go black and web pages froze and had to pull battery pack to shut down computer, I know I did not have a virus or anything like that which Staples confirmed .Again they said they would re fix it. And Again nothing was done I told them to turn it back to windows 8.1 which I had no problems with and again I picked it up and windows 10 was still on it and doing the same thing.

Went in to talk to store manager and complained and got money back since they did not fix it. They tried telling me windows 10 automatically updated. So after getting my money back took it to another computer store and that was at 9 am and by 5 pm computer was fixed and returned to windows 8.1, all windows 10 updates blocked. I have not had any problems with it since and it has been a month now, So your techs need to go back to school and really learn how to fix computer problems before you put them behind any counter.

I was just in the Chelmsford, MA Staples Store and had a bad customer service experience. I was third in line when a new register opened. The first person was almost done and the second person in line had all her items on the counter. When I seen she was not moving her items to the newly opened register I proceed to go to that register to check out. I was very embarrassed when Staples employee at the register yelled out "She was not next in line" very loud and very mean. I said I was sorry and she gave me a very dirty look. I did not get her name (as I was very embarrassed and just wanted to get out of the store) at the register but, she was very rude to me. I think that employee needs a lesson on how to treat the customers in your store. I will not be going back to that store.

Had a scan done at Staples of a large painting my husband did, everything imaginable went wrong. They said they'd keep the scan cause we made a web store to sell the posters online and could get them as needed. They deleted the scan, took it back to have another scan & it was done so poorly that even the posters had lines in them (I did not pay for those cause they weren't sell-able).

I had to refund the purchases on the web store we set up and disappoint several people who wanted them. No one at Staples head office even apologized to us and every time i spoke with someone in the copy center it was a different part time worker who doesn't even know what 300bpi image is, always a huge line in there with overwhelmed employees. Had to take my business elsewhere after several tries to have them get it right, unfortunately.

Went in to Staples needing a usb to hdmi adapter (I'm not even sure if they make these). Only one person at the tech desk with 2 people in line with laptops, no-one on floor. Looked through the aisles for 10 minutes before I asked for help. The tech guy said "sorry we don't have anyone". I responded that I just had a question and didn't appreciate him not asking if there were something he could do. . . (I understand having a person in work, but when someone has just a question and no one is available, why ignore a quick distraction. . . and when I asked to speak to the manager, I found out that the tech person (who was the only one there) was the store manager.

This is Palm Coast Staples where I've seen bad and I've seen significant improvement. The manager makes the store, and this guy isn't.

Do to requirements of job...purchased a Brother fax machine #575 for $39.99 plus tax on 3/31/16. Didnt know if I would continue to work for said company at time of purchase so ask sales person what return policy was. He said it could be returned at anytime. Changed jobs so didnt need fax and tried to return it today 5/14/16...the box had never been opened and same product is still carried at this Staples and I had original receipt. Manager would not allow return...said it was not office supply or equipment but instead was a technology item. Manager then said he could give me instore credit...I accepted that offer. He in turn handed me a $5.00 in store credit. I refused and took my fax machine. What kind of racket is going on here...first be told its returnable at any time then told no but would give in store credit...then given approx. 13% of purchase price.

Staples 1250 H St. N.W. Washington D.C. I checked your weekly as I usually do on Sundays & noted that there was a 15% coupon, further reading indicated that this coupon "Could Not" be used with Canon products which was not a problem for me as I had already picked the Staples Re-manufactured (Refurbished) Product & I stated this "Fully" when I called !!! My only Questions were if I could use this coupon & if it was there on the shelf.

Let me 1st state that being a Senior Petty Officer in the Navy I clearly understand the "Importance " & the "Problems" involved with "Communication". I tend to speak "Clearly & in an effort to efficiently 'PASS INFORMATION'". I Never just talk !!! My 1st questions had to do with the coupon & I stated that I was looking for the Staples refurbished 210xl & could my coupon be used with this?? That was indeed the only time I specifically said "Staples" during the call & I said it clearly, slowly & the young lady on the phone said yes. I did have some concerns & I asked again if the product was actually on the shelf twice in an attempt to ascertain if I was understood in the absents of repeat back or any other acknowledgements. I dislike pushing people over the phone to get a repeat-back or to actually check but once I ask 3-more times I just hope that they have it.

Upon my arrival at the store about an hour later looking for my ink, I was told 1st (by Robby) that Staples does not refurbish & I told him to check on-line!!! Robby questioned if I told the person I spoke to what I was looking for, which I can understand but, we come to the 1st problem of communication, "feedback" which did not happen (& I'm sure he knows that),"I told her several times"!!! 2ndly I returned to the store to ask to call the other store He refused & stated that they don't carry it, I would not have come at all if it were actually checked. Let me say as the 3rd item the "We just don't carry that" is never an acceptable answer.

1st read-back all requests made on the Phone & in Person. 2nd information must be passed & record important information to pass on to always be helpful. I am a loyal customer to "THIS STORE" if you check & most of my purchases are not on my cards!!! My disappointment takes place on many levels, but it disturbs me for any business to say, "We just don't carry it", Say it's not profitable or not enough orders!?!? Also have an idea of what you have.

Further note that nowhere on the website does it say on-line only & not in store(in Red)!!! I can appreciate that internal to the company you have policies & habits while thinking everyone understands these but, that is never the case. ZERO STARS!!! Completely Wasted my time.

Went to Medford staples to ship item between 7:00 - 7:30 handed the gentleman a package he quote me a price of $12 for UPS, he told me USPS would not ship my item and didn't know why. I left this store and went to Patchogue Staples to ship same product. Item shipped USPS. Medford employee should be retrained to service USPS Products and treat customers better. Will never go their again, Kudos to Patchogue Staples.

On 4/20/2015 at Staples Sore located at Georgia Ave in Silver Spring, MD 20910, TEL 301-588-3977, I purchased an Office Home program good for 5 devices. The software was installed by an employee who opened an account. I went back to the store on December 26, 2015, to have the program installed on my laptop. It was discovered that the Outlook had shut down site for abuse. I had never used the email account. I tried to change the password but Outlook told me that the account was not established under my identity and my identifying information. So they opened this account, which I cannot access and to which I not know the password, so that my Office 365 is useless, and an account bearing my name was abused. I need to be compensated. My identity was forged. My software is useless.

I had requested Christmas Calendar to be printed as promoted for $9.99. The tech was insistent that she had to charge me $15.99 cuz no promo for my camera disc. We discussed this issue for about 45min. while she was pulling customers to assist them she had a very poor attitude then I found it was her last day working at Staples. I asked to speak to the supervisor then she told me that their new program will not process the photos from my camera disc/cartridges and will try the old program.. I told her I had spoken to a photo tech 2days ago and they told me I could make my calendar for 9.99 & again I asked to speak to Mgr. I had to go back to Staple to correct what this tech did about 4 times.

She 1st typed my entire name wrong so they couldn't find my order, then she typed my t/p # wrong so couldn't find my order under phone. She made ONE Calendar copy instead of SIX, she also printed my photos like a 5X6 and not like a 8X10 on the calendar. Mgr. Maricela said they will correct. I returned and the pix were so enlarged that the head's of people were cut off the pix's, or only half of the people were shown etc. Each time I spent 2hrs waiting cuz people in line were being taken to be assisted and I had to wait.

Now I found each of my 4 camera cartridges that I left at Staples to retrieve my requested photos do not display any images to my computer. Yet the other camera disc/cartridges NOT LEFT at staple are successful displayed when I insert them into my computer. I showed Maricella my PAST YEAR CALENDARS that I have made at Staples without any problem. I was so upset and frustrated that I cried at the photo dept. My stomach was in knots wondering if I would have my calendar ready for Xmas. Now I'm NOT ABLE TO RETRIEVE ANY OF MY PHOTOS from just the 4 CARTRIDGES THAT WERE left at your facility All my other cartridges not left there I'm able to retrieve my photos.

It's apparent to me that she was getting back at me because she was displeased that I talked to the store Mgr. and that Mgr.. requested her to provide me with my 6 calendars at the $9.99 cost. This was a hateful thing to do to a loyal customer. My photos are very precious to me and it's upsetting that now I must find out a solution to undo her vindictiveness. I called Maricella today and she said the Computer Specialist will be working Monday to bring in the cartridges and will see what can be done. That will make another trip, frustration, and time taken from my care giving duties for my disable husband. Believe me I'll think twice before I go back to your store and trust your employees with my photo cartridges or to make my Christmas Calendars next yea.

Bought Toshiba Laptop Tech indicated all info from old computer could be transferred and Norton 360 was free for one year. Picked up computer tech indicted this computer would not accept Norton 360 Cost me $100 for security. Next issue transfer of documents. Could not transfer e-mails. They were in outlook. Cost for outlook package $232 Transferred e-mails in old computer but could not send new e-mails. Did receive new e-mails in Microsoft mail but could not send.. Spoke to RCN my service provider. They sent me directly to webmail on the rcn server for incoming and outgoing e-mails. Bottom line is the Staples tech people either took advantage of my computer iliteracy or are just not competent. I went to Staples because of tech support and it cost me an additional $332 for nothing. I did not need outlook or excel or whatever was in the software package. This is the second and last computer I purchase at staples. 4 visits to Staples and they could not handle my problem.

On Nov 6, 2015 I brought my computer in to Staples store #693, New Castle, Pa. to have my computer updated to windows 10. Brought it home the next day and didn't like it. Took my computer back on Nov 8, 2015 to have my computer put back to my original windows 7. Even brought my boot disc don't know if they used it. Picked it up the next day and tried to get into my internet explorer. Couldn't get in. Called Michelle at the New Castle, Pa store. She said to bring it back to Staples service department and they would see what they could do. Michelle called and said there was virus on one of the drives. Brought my computer home the next day. Has AT&T come out on the 9th and they couldn't get my computer to work. Called a man that works on computers. He said, when they went to bring my windows back, they didn't set up all the drives correctly. He said there's windows 7, 8, 10 on my computer and that's why I can't get into the internet. I had to purchase a new computer, because your employees messed my computer up so bad, I purchased a new one for $499.00.

On Sept 29, I brought my laptop into the Jersey City store on Rt 440 to the tech assoc. Khalil J. The problem was the computer was shutting off unexpectedly. He looked at it and immediately concluded that I had viruses. So he pulls out a card that broke down the cost for the service plan. I realize now that it was not the official brochure for the service program. He explained the service and quoted a price in the $150's for one year coverage, then he said a two year plan would cost $300 something. But note, that he never showed me the official brochure. He assured me that I would be covered for 2 years for anything that would happened to the computer. So I purchased the two year plan.

I picked up the computer a few days later and discovered that the problem had not been solved, in fact now I had a new problem. An error message at start up: "The system has detected that a cooling fan is not operating correctly". I brought it back to Mr Khalil who said they would call me when they corrected the problem. They emailed me and said it was ready, but it was not. So I brought it back again. This time I didn't bring my paper work so he told me to call the number on the contract brochure. But when I got home I discovered I didn't have the brochure because he never gave it to me. So I had to go to the store again and it was then that I discovered that the two year plan was $149 not 300 something and that is when I got the brochure, which was not attached to my paperwork, to make the call. I am waiting now for the box to ship my computer for service. But I don't believe this service man gave me the proper facts.

I ordered a refurbished laptop computer online (order # 5409534535). It was delivered October 8, 2015. I proceeded to set it up and then plugged it in to charge overnight. When I booted it up the next day I got the following error message "The system has found the storage capacity of the battery to be less than optimum. The battery may have to be replaced". Surely one of the first things to be evaluated by the refurbisher is the state of the battery. This did not appear to be done in this instance and that is unacceptable. As Staples is the seller of this product it is your responsibility. I am returning the computer to the store at the first opportunity. I have ordered another computer and hope I have no problems but I should not have been inconvenienced in this way.

I'm asking that the rebate system should allow the rebates to be given at the time of the store purchase instead of asking the customers to submit the rebates via an email to Staples which may or may not be working since the easy rebate system does not always work properly. It would be better for both the store and the customer, and I believe would allow for more store turnover and would certainly add to the value of Staples sales volume. The last time I did this, I had to badger the store to get my money refunded.

Trying to buy plastic page covers. 1st time in store late April they were out. OK come back next week, so, I did. Well nothing has changed. Still out, I find the Manager of the store & ask what is up. All he could say was to place order & they will ship to me. Well if I wanted it the next day, I would have come into the store the next day. I need them now.

So, if I can order & get the next day, why the H*** doesn't the manger order them for the shelves of the store. 3rd trip to store and they still aren't in. But there is a picture for a reset of the shelves. So, since you have NO care for your customers, I will BUY ALL MY OFFICE NEEDS at Office Max or Depot.

My wife is a teacher and we buy quite a lot of products at staples often using the rebate as an incentive or additional sales for school and home. The rebate is helpful but wouldn't it be easier and better for the company and the customers if the rebates were issued directly at the time of purchase in the store. It could be dated for four weeks later, and would certainly make more friends for staples which could mean additional sales for each store. The easy rebates as they are called are not always so easy to use, computers don't always world and the company system might be out. At any rate I like stapes and enjoy shopping at your stores, but the rebate issue is sometimes a problem where many people don't even bother to use it, and that should be addressed.

Went first time out of 4 on Tuesday April 15th, 2015 every day last visit on Saturday April 18th at around 2:00 PM each day. The very worst customer service of any Staples and any where. First visit asked to copy 40 and 50 items with Dan he finally took my order and came back next day and wanted to purchase box tape pens to mail a box home. looked for items and asked help with boxes and just pointed to where they were which I knew. Got items needed and no help in how to cut my copies after asking many in store almost was in tears then ready was ready to mail UPS to send packages had to ask many many times finally Teri was suppose to check me out put tape pens and had a hard time for Dan to give me my order from previous day.

Told terri she needed to put pens tape and order so I could purchase it. So after 20 minutes or so of looking for it I went back and brought her what she needed to charge me and said did not care anymore if I had them with me. When I looked at the receipt that night she had already charged me for the pens twice. Also she said I would need to check out in front so brought 1/2 of my purchases toward front and then Dan said no I could check out in the copying center. So confusing. Called next day and finally got someone to refund the pens. Still do not know what happen to the tape or pens that I did not get?? Came back 17th to mail a box got tape and pens and box.

Still had no help and on the 18th Saturday mailed a another box same thing could not get help in mailing and when the manager after asking him for help helped me for awhile and handed me to another person who did not know what he was doing did not ask if I needed extra insurance and not his fault but could not find tape measure which the box had the measurements on it. I have never seen such bad service for all. Noticed Saturday Dan in coping center was training someone. When I came in Saturday 3 or 4 staples people where discussing something for a very long time finally I broke in after one was walking around the store on the phone. Asked who I can make a complaint and need to send packages they said the manager Angelo starts with an A anyway he did attempt to help but did not follow thru.

I am a 71 year old grandmother with problematic hips. So, I carefully plan any walking trips. In this case, I called the Staples at 6th Avenue and 20th Street and asked if the shredder was available for me to have papers shredded. I was assured it was. I arrived with my bag of confidential papers to be shredded and was told to leave it with the store. I explained that I wanted to watch it shredded. After all, if it wasn't confidential material, I could have thrown it in the garbage! I explained this and was told something about "an outside company" that did the shredding.

So, even if I knew and trusted the Staples staff, there was a third party involved! By now, I was very frustrated and, in all honesty, astonished at the stupidity of having a shredding service, but no process for the customer to watch their confidential papers shredded. The clerk gave me a very gratuitous "Have a nice day!" as I left, although it was obvious that in no way I was having a nice day.

Doesn't it seem reasonable that if the shredding process can be observed only at specific times (or maybe never observed??), this should be mentioned in all related information? I guarantee there is not one person who chooses to access a shredding service who is willing to just leave their confidential papers. Perhaps an immediate change in the shredding protocol is warranted.

Bought Broadband ADSL2/product# 606449081305 for $54.99..also purchased the 2yr contract for $9.99. ATT replaced my broken one, so I did not need the one I bought at Staples...Returned and my $68.88 was put on a staples gift card!!!. I made the purchase with a prepaid, throw-a-way visa card, I asked money to be returned to another one of my debit or credit cards because I do not want $68.88 worth of Staple Bucks..Did not happen!!! Very Un-Happy with Return Policy... Will not make any more purchases at Staples...

I brought my computer in to be repaired due to a crash. Jay in the tech department did a restore and couldn't save any of my files or software and I can understand why. When I got it back this Friday it was filled with malware, pop ups, and garbage and it took me 4 hours to get it under control. Bogus software was installed and the computer was slow as molasses going up hill on a winter day. The only bright side was Matt. He took the time on Sat morning to walk me through the fix and I spent the next 3 hours getting my computer fixed. I spent $129.99 and all I got was garbage back. This should never happen. Unless Matt is there and doing any of the repairs I will not bring my computer in to Staples again.

I went to my Conneaut lake store (Meadville, PA 16335) and found myself looking at one of your laptop in front with a screen saver of President Obama with ugly alterations (big lips and monkey ears -that ilk) it's disgraceful to say the least. I will no longer shop at your Staples. It was downright racist looking. You don't have to be Black to despise racism.

On Feb 03, 2015 I took my Toshiba laptop to the Staples store on 6101 Calhoun Mem Hwy in Easley, SC. Their techical department had the laptop for three days over the weekend. I was called on Monday Feb 2nd and told it was fixed and ready for pickup. I paid $149.99. When I got home Windows 7 would not boot up. After much effort I was able to get it up. Prior to bringing the laptop to Staples I was running MS Security Essentials which failed miserably. I downloaded ZoneAlarm anti-virus and their firewall. (rated #1 by pc magazine) After a full scan the software found a Trojan and several virus's and got rid of them. I then downloaded Malwarebytes and ran it. It found 317 malware objects and took care of them.

It said my Windows boot program was corrupted and numerous MS and Windows files were turned off and many corrupted. I was told by the folks at Malwarebytes that if these problems were not addressed the system would crash and it would be non recoverable. There solution was too expensive so I contacted Reimage Repair recommended by Firefox. They are a MS certified partner. So for $34.95 one time fee they cleaned the faulty files, installed fresh healthy files from their parts repository, repaired the damage and ran a stability check making sure the apps were stable and the issues resolved. I dropped off a letter directed to the manager at the Staples store requesting he do the right thing and reimburse the $149.99. They have not responded. Staples computer repair service was terrible, they did not fix my computer.

Dear Staples, I sent a UPS package from your store and also got insurance for peace of mind. When going through the process at the Uniontown, Pa. Staples store I received the very best of customer service and rate that experience A+. The package was sent and in a few days a received notice that the package when received was damaged. Ups states that the box that it was shipped in was not up to UPS standards and will not honor the insurance that was purchased for that item. I then called the CEO of the manufacturer of the item, he stated and that the box that the item was initially shipped in and was designed for that item. The Manufacturer stated that they had no problems or issues with that shipping box.

However that is the same box with a Styrofoam mold to hold the item in place while shipping it to the receiver and UPS stated that it was not up to their standards will not honor the insurance that was purchased for that item at the Staples Store in Uniontown, PA. I am calling the president of Staples this morning and I feel most certain that he will look into this matter and resolve it very quickly due to this has been going on for 60 days after I have sent this item and purchased insurance on this item. Staples in Uniontown Pennsylvania have always given my Company excellent customer service for the past 21 year. And I feel confident that I will be writing about my great customer service experience later today.

On 1/20/2015 at 9:05 am till 9:52 am I spoke with Staples Employee Lueas Brown the Exsecutive Customer Service Assistant to the President of Staples. Mr. Brown was very kind and listened to my issue. He then said that he was not able to contact UPS however he would reach out to the staples UPS team of specialists and said that I would receive an email within 48 hours concerning the conversation between UPS and the Staples UPS team. Also Mr. Brown gave me his word that he would call me to read what UPS wrote on the Claim web site in no more than two days. I also asked Mr. Brown if I may speak with the President of Staples, he told me that the Staples President does not speak to anyone with a problem at staples. I am reaching out to the president to call me about this matter.

It would make me feel a whole lot better that Mr. Brown conveying to me that he would not be able to speak to anyone at UPS. And when I call UPS they tell me that I must call Staples because that is where I purchased the insurance to send my package. I will keep you posted on Mr. Brown’s phone call, Staples UPS Team’s Email and if the Staples President calls to ask about this matter.