Super 8 Complaints Continued... (Page 4)

I was charged 3 times for the same rate and still haven't received my money back!! In other words the super 8 in enid ok are CROOKS and THIEVES

I have stayed at several Super 8 because they are pet friendly and have fair prices but this is the worst experience I have had on January 5 2018 in Litchfield Illinois. It was the dirtiest place I have every stayed at. The room conditions were terrible- cigarette holes in covers and they were very old and musty smelling, dirty bathroom ( looked like it hadn't been cleaned from previous guests) loose toilet seat with crude on the base, shower curtain loosely attached with unpainted plaster to hold it up, holes in the dirty carpet in several areas, loud old heating system with missing border strips around unit, dirty walls with plaster patches in several areas, the free wifi would not work after trying several times I went to front desk and it was not resolved because it only works when close by front desk I was told. All in all it was just plan gross and it will make me think twice before I stay at another Super 8 in the future. I took about 10 pictures but o lot could upload one for this - but would like you to see the other pictures if need be- this property has not be upkeep at all and should not be in business it's not a good representation for your company

I booked my mother in at the Super 8 in Cornwall Ontario while her husband was in ICU. They were extending daily as they were unsure of their check out date. I called and spoke with Sandra, who confirmed they would be honoring the discounted rate of $65.00/NT. However, at check out this was not the case, this rate was honored for only 2 nights, and the last 3 nights were $105.00/NT. No one at the hotel ever once mentioned the rate change. When we asked to speak with Management, he was "to busy for our problem, and to call and speak with him another day". My mother got a hold of him the following day, and he treated her very poorly, he threatened to sue her if she posted a negative review online and all..

My wife and I stayed at the super 8 at 3330 S. Main St, Harrisonburg, Va. Upon entering the room, we were both overwhelmed by the smell of cigarettes and old smoke smell. The bedroom did not have a fitted sheet on the bed. The door security lock had been broken off and not replaced. The biggest complaint of all is the fact that they have removed smoke the detector from the room (I'm assuming to prevent it from activating when people smoke). This is incredibly irresponsible of 1)whoever removed the smoke detector and 2) whoever authorized this. I am a firefighter of 7 years and I know for a fact that this is illegal and most importantly unsafe. I expect a quick response to this issue and I also expect a reply via email. I can be contacted at clonesky555@gmail.com. I will also be in contact with the local fire marshall to ensure that this issue is dealt with specifically.

I visit Super8 in Hardeeville South Carolina. I waited at the front desk for almost 20 mins or longer. My child needed to use the rest room so i look around and found the women rest room up on entering a young Spanish female was in the bathroom smoking cocaine. She immediately left the rest room. As i return back to the desk. The young lady who we just saw in the bathroom doing drugs. Was the receptionist . She stated her name was Yonnve she was rude cussed me out called my child and me out of our names. and told us to leave . I ask her to speak with a manager and she told me she is the manager. This just happen about 30 mins ago.I have called better business bureau and the health department.

I have a complaint about a racial issue Super 8 corporate has done nothing about. I was thrown out Galveston hotel and called a n**** for no reason by general manager. A boycott and lawsuit will take place shortly if I don't hear from anyone this has been 3 months with no returned calls back from Super 8 customer care. Is there a better phone number I can call?

We have stayed in super 8 motel more often than not, I booked a double bed with smoking, when we checked in to our surprise only one bed and a no smoking room. I went down to the receptions desk to ask about room change. I was told there were other rooms were available (I do understand the business). ok. first time this has happened. no big deal we will live. Later on that evening I asked for extra towels blankets pillows after one blanket I was not given any extras after that. I was going to make a bed on the floor. So I went down stood in line, and there were two ladies that were walk ins, what they got a smoking double bed and at the same price I paid. What the hell I say. Finally piled up some dirty clothes for myself to sleep on. Off to sleep I go.

What why did the light come on and there is a man standing in my room. He turned and ran out. Mean while my husband (disabled) grab his pistol and tried to find him. Weird right. We head back to bed just fell back to sleep and Bang Bang on the door? You have got be kidding me it is 12:45 in the morning. the night manager is asking me how I got into the room. was threatening to toss me and my family out. What the hell I say. I find him the receipt and turn to head back into the room. Wow now there is no sleeping.

In the bright and early am my husband goes and talks to Justin about the issue that night and he laughed and shrugged it off like it was no big deal. I stayed at the super 8 in Spokane valley on Arragon St. The room we paid $105. Been loyal to the chain, the price keeps going up and the quality just keeps getting worse.

We have stayed in super 8 motel more often than not, I booked a double bed with smoking, when we checked in to our surprise only one bed... no roll always..... and a no smoking room. I went down to the receptions desk to ask about room change. I was told there were other rooms were available (I do understand the business). ok. first time this has happened. no big deal we will live. Later on that evening I asked for extra towels blankets pillows after one blanket I was not given any extras after that. I was going to make a bed on the floor. So I went down stood in line, and there were two ladies that were walk ins, what they got a smoking double bed and at the same price I paid. What the hell I say. Finally piled up some dirty clothes for myself to sleep on. Off to sleep I go.

What why did the light come on and there is a man standing in my room. He turned and ran out. Mean while my husband (disabled) grab his pistol and tried to find him. Weird right. We head back to bed just fell back to sleep and Bang Bang on the door? You have got be kidding me it is 12:45 in the morning. the night manager is asking me how I got into the room. was threatening to toss me and my family out. What the hell I say. I find him the receipt and turn to head back into the room. Wow now there is no sleeping.

In the bright and early am my husband goes and talks to Justin about the issue that night and he laughed and shrugged it off like it was no big deal. I stayed at the super 8 in Spokane valley on Arragon St. The room we paid $105. Been loyal to the chain, the price keeps going up and the quality just keeps getting worse

Booked a Super 8 motel room for Biloxi, Mississippi and they booked at picayune, Mississippi and wouldn't change it. This is not acceptable customer service!

We arrived to our Super 8 room late in California, Maryland after visiting friends in their Super 8 room, went right to bed exhausted. I got up to use the bathroom after about 1 hour sleep. The bathroom had a odor and there were roaches in the bathroom. I was extremely grossed out. I went to complain, the management came up and said they smelled and saw nothing. They would only refund my second night not that night. We were only in the room for about an hour. I feel this is wrong. The room was dirty and I am NOT staying where roaches live. I wouldn't think Wyndam would want to be associated with a roach motel. Very disappointed and want my full payment refunded for a room that I only used for an hour. I didn't want another room that was not clean and had roaches. I would appreciate someone getting in touch with me regarding my bad experience and getting my refund. We were at the California, Maryland Super 8 on Notch Road. Saturday, 11/7/15 and was suppose to be refunded for Sunday, 11/8/15. I want a refund for 11/7/15.

We had the worst hotel experience EVER! I travel the east coast for a living, however at this trip I decided to take by wife. We pulled in to super 8 and went to a room that had dents in the metal door. Upon opening the door I found that the inside flip lock had been relocated 3 times, evident by the screw holes in door. The popcorn ceiling was falling off the ceiling. The coffee table was leaning at a 45 degree angle and missing formica on side and edges.

The bed had NO comforter only a bed spread with cuts in it, and the blanket had burn holes. When my grandson arrived he ran around the room for 5 minutes and when my daughter propped him on the bed his feet were black, and he had just gotten out of the tub. The hotel was so secluded that the 3 women & their 3 kids felt they could stand in the parking lot and smoke a BLUNT! This place should not be in business unless you want to experience the bad effect! Devastatingly disgusting!

Our flight through Southwest was routed to Kansas because of bad weather. We were given complimentary stay at the Super 8 from Southwest airlines. My sister and I waited for check in, there were many people. As we waited we were talking with other flyers, wondering if we were at the right super 8 motel. And looking at the phone number that we were given, they were the same written on our vouchers and sleeves. Everyone that checked in got a room. The Attendant was talking on the phone with flyers from Southwest that took a cab to the Super 8, but ended up at the wrong one, so he sent out his driver to pick them up and get them to where we were.

Once I started to check in, the attendant told me that my sister and I were at the wrong Super 8 because the phone number that was written on the voucher is not theirs, I asked how did the other people get rooms? we have the same phone number written on our vouchers. I didn’t continue on with the conversation, just walked away and sat down, thinking “Oh, well the driver of the super 8 shuttle will come back after bringing the other flyers back from the “wrong Super 8″ and take us to the right one. When the driver arrived with the two women, he was told of our situation from the attendant. He asked my sister and I to come we loaded the van and he DID NOT take us to the right Super 8. Instead he took us back to the airport, where my sister and I had to stay the night.

Everyone that were given rooms were white people, my sister and me were the only black people. We were discriminated against. I have never felt so angry and disappointed. My sister and I were on vacation from Florida and to have it end like that. Super 8 motel left a sour taste with us.

My team member reserved two rooms for March 25 thru March 29. The team checked out early on March 29, not staying at the hotel on the night of March 29. When checking out, the team was charged for the 25, 26, 27, 28 nights. On March 31 the Kerrville Super 8 charged for another nights stay. This transaction should be voided immediately.

I called the Kerrville Super 8, spoke with Tammy (very nice), I explained the situation, she told me she would call be back. An hour later Roger called me back, gave me some story about reservations were non-refundable. Then told me to call other Super 8 locations to check out his story, I refused, so he hung up.

There was a motorcycle rally in Kerrville on this weekend, and this location was booked solid. We all know that the two rooms my team did not use, were occupied and I am sure at the highest room rate possible.. So again, I would like to have these transactions voided and the monies put back into the team members account.

This team member has used Super 8 hotels all over the US and is shocked about the issue, and has never had this problem at any Super 8.

Please call me 1/800/227/5447 ext 12, so I may fax, email or speak with the appropriate persons concerning this issue.

Thank you for your time.

Kathy

I took my daughter on a college visit to Xavier College and booked an overnight at the Super 8 at 330 Glensprings Drive. The Super 8 in Green, Ohio where we live is wonderful and I expected the same type of quality. Upon arrival we checked out the outdoor pool area near our room (just to see – knowing it was closed for the season) and were aghast that it had become an outdoor graveyard for A/C units. That was our first impression. We opened the door to the vending/ice room and found two empty broken vending machines – no ice – and a broken washer and dryer. We entered the room and found that it smelled stale. The decor was old and unsightly. The broken armoir was placed in front of the wall mirror (rendering the mirror useless). The faucet fixtures were broken and there was mold and dirt on the faucet. The bathtub was so grimy we elected not even to shower. I did not want to walk in the room without my shoes on. There were cobwebs in the corners of the bathroom. The complimentary coffee maker did not include a coffee pot. We pulled down the comforter and blankets and I instructed my daughter not to sit on anything except the sheets – praying they were at least laundered. Her blanket had cigarette holes in them (even though it was a non-smoking room). We attempted to call the front desk to get the wi-fi password but the phone didn’t work. We found out it was because the cord had been severed/burned. I wanted to pack up and leave as soon as we arrived, but we were so tired from our drive that we just elected to stay the night and leave early morning. I turned on the heater as it was getting cold in the room and immediately there was a smell of death – like literally a mouse or something had crawled into the unit and died. We turned it off and sprayed perfume all through the room. I am 50 years old and can honestly say it was the most disgusting place I have ever stayed in. Please see the attached photos. I will never take my chances on a Super 8 again. I hope that you will investigate this facility and if I were you, I would want my corporate name disassociated with this hotel as soon as possible. I would also request a refund of the $54.57 charged by Hotels.com for the room when I booked on March 14, 2014. I have photos of the room – the mold, the broken furnishings, the pool A/C graveyard, the burn holes in the blankets, the severed/burned telephone cord. I would have liked to download these to you with this Complaint, but don’t see an option to do so. Please contact me if you would like to see them. I hope to hear from you. As we talked to several people about our stay, we were told by friends/family to request a refund and I am anticipating that a full refund will be made to us as a result of this experience.

I booked a room for March 14 to March 17, I canceled that reservation and reserved a room for just March 16. I stayed at the motel that day and checked out the next day. I went to my bank and I was charged for both reservation. I have my receipt for the one day, so I call to talk with the manager and the clerk was very rude, she told me she doesn’t know when the manager works, has his number and will call him when her shift is over.

I asked her could she call him she told me h-ll no and I just have to absorb the lost because it was a no show. I told her why would I make 2 reservation that are at the same time. She can check my credit card it will show that there is something wrong.

My husband and I stayed 1 night on March 15 2014 in room 129 at the super 8 in Jonesboro Arkansas . We were traveling and just needed a break from the road . We wanted to unwind and watch a movie. The tv would not come on. I called the front desk and she told me to come get some batteries for the remote, I got dressed and went to get the batteries.

She handed me several saying she didn’t know if any were good and if they weren’t good there was nothing else she could do. She wad rude and not helpful. The batteries did not work so no tv, I tried then to take a shower and the pressure was horrible and the faucet didn’t work correctly, we ended leaving early because of the multiple issues and will think twice before staying at another super 8. I feel part if not all the charged for the room should be credited to our account.

I booked a room at theSuper8 in League City. When I got to the room, the window lock was busted, I went down to the lobby to speak to the manager and they put me in another room. The lock on the window was also broken. I went and spoke to the manager to complain and he was not interested in my complaint and said that he would give me another room. I explained that I did not want another room, I wanted a refund. He said that he would refund my money and I left.

There has been no refund and when I called to talk to him about it, he said he did not remember. I took pictures of the busted locks and would love to send them to you. I have stayed at Super 8’s before and have never been treated so badly. I did not feel safe and would like to know how I go about getting a refund.

I’m staying at Super 8 located #308- 2863 E Colorado Blvd Pasadena, Ca 91107, I’ve been here since May, 01, 2013, Super 8 Policies & Rules, Privacy & Security of visitors my privacy: resulted in a information collected, restored automatically, operates system ongoing terms and patterns in problem areas, with which they have been entrusted. In short public corruption is the misuse of public power for personal gain. I’m requesting repayment, expect no cash, but refinancing, for principal amount, for violating Super 8 privacy policy Super 8 Motel accommodation in Fernie, Motel Pilicies & Rules, owner operated regulations.

We stopped at the Bishop, Ca Super 8 on 10/11/11 to spend one night. it was not a planned stop but we were too tired. the woman at the desk was so unfriendly that we almost left, but just didn’t have the energy. the next morning I sent my husband in to return the door keys and had him ask if there was a senior discount of any kind. He came out and told me the woman was so mean, and he never says that about anybody. we have stayed at many Super 8 motels and liked time but we will never stay at this one again. We go through there once a year to visit friends.

the people at the counter seemed to be from India anyway I wanted someone to know the treatment people are getting there.

We stayed at the Super 8 in Independence IA on July 9th. They had us in a smoking room, and we did not ask for a smoking room. We were told there were no other rooms available. Later that evening some people who were with us did get a different room, since their air conditioner did not work, and it was 90 degrees outside! The smell in our room was really obnoxious, not like a dirty ash tray as I would have imagined, it just smelled really bad. When we came home and unpacked our suitcase, everything in it smelled like the room. When I hooked up my C-Pap to go to bed, the room smell went up my nose! So it lingered!

We are planning a trip to the West coast and were hoping to use Super 8 as our motel, but if they are all like this one, forget it. The room cost $78 and besides the smell it was not clean – especially the carpet!!