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Write for Us Super 8 Complaints Continued... (Page 5)
342+ reviews added so far. Upset? Call Super 8 corporate: 1-800-454-3509No Reviews
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Addicts roaming halls (banging on my door at 4am asking for a guy named mike), gangbangers selling dope. Cios circling patking lot all night. I'm a grown man but was too afraid to leave my room. Fridge, toilet, deadbolt all broken upon arrival. Dozens of cig burns in blankets. Dogs barking in rooms. Debris and crumbs(possibly drugs) littering carpet. Told front desk in AM. She got defensive and made me out to be the bad guy. 96 dollars. Not a single minute of sleep. Terrifying night. Was a prisoner in my own room. Even after sunrise the vagrants and addicts were still out in the hallways. One approached me and asked for money. Pretty sure some of these people live there and aren't guests. Maybe some type of halfway house situation? Gangbangers cliqued up in hall talking politics. Could visibly see gun sticking through beltline on one through my viewing lens on door.
Told front desk in AM. She got defensive and made me out to be the bad guy. She said since I didn't go to the front desk the night and question that I wasn't eligible for eligible for any type of refund partial or whole. She said if I had a problem with the blankets and sheets I should have called down and they would have put new ones on. I told her I was too scared to leave my room to my room to even come to the lobby. There was loud rap music and weed filling the hallways. And the couple times I did there I was heckled for money and felt incredibly uncomfortable. I'm being totally honest when I say that I told my girlfriend that morning I wouldn't be surprised if my car was stolen out of the parking lot. Not. Or a window broken. That didn't happen so I guess that was the best part about my stay. My car wasn't stolen and I'm still alive that's the good news. We stay at Wyndham hotels all the time period Ramada plaza was one of my favorite hotels to stay at we also just stayed at a travel lodge in Battle Creek the night before period that's also a Wyndham hotel chain and that was a great experience.. Don't know what's going on with the super 8 on 44th street and Grand Rapids but it is a trap house and and it's the epitome of a "Rent by the hour, crime riddled slum establishment" In the worst part of town or in An inner city ghetto. We booked this hotel online and when we saw it was on 44th street we assumed we assumed it was in a good part of town because most of 44th street is. When we talk to some of the locals they knew right away too it knew right away to stay away from the super 8 on 44th street. Wish we would have have had that knowledge before booking online. The hotel is nothing what they make it to seem or the pictures they present
We always get a military or senior discount, but Deming NM would not provide one. They advertised a free breakfast online and they offered absolutely nothing for breakfast. The price we paid for the motel $86.80 included the free breakfast, so we paid too much for this one night. Advertising a free breakfast and not getting one is fraud. I want our military or senior discount deducted from the amount we paid and a reasonable amount deducted for the breakfast we did not receive. We frequent your hotel over others when traveling, but this stay was very disappointing.
Super 8, Roanoke Rapids, 6785 NC Highway 46, Garysburg NC, 27831
If you had a negative star I would give it.
Whomever oversees this hotel should be fired.
As a single woman driving home, I needed a place safe and clean to stay. My mistake was to try and stay here. After checking into my room, I returned to the front desk and signed out. The cleanliness statement and photos listed on the website are nothing compared to what I walked into. (see attached)
In the meantime, I have been fighting with getting a credit for the room, to no avail.
I was an employee at super 8 in Rogers mn I had been employed there for approximately 7 months, I have also been living there, since I had started there has been issues with cleaniness if the guest rooms and this information was given many times to the manager and no change I was written up for going over hours to work mind you I was working or I was asked to work even on my days off witch I had no issues doing this. They also have employees that do not use toilet bowl cleaner when cleaning the restrooms also on many occasions the sheets would not be changed. There is also an employee that drinks while working.again this has been brought to the station if Management many times guests have complained on many occasions. People have left house keeping keys out again I have also done this on occasion and why I'm bringing this up it is because a long term guest said her room was broke into and stuff was stolen or moved. As far as I know there was no police report made. There was a long term guest that was staying at the hotel that had helped me on occasion witch there was 2 other house keepers that on occasion would have there children help do rooms, with that being said there has been a couple of times that I asked for this guest to help and it was okayed. So some days it's okay and some days you get repermend for doing so or now even fired. It's okay when it fits there (meaning mangment.) When I was fired Scott Larson the manager of super started yelling and swearing at me. Again witch earlier in my employment was written up for. I feel that his behavior was completely inappropriate and very very unperfesional. Some of the other employees also heard this happen. He however did give me 1 week to move out however he said after that week I am never to step foot on the property that the police would be called and I would be arrested. Again I feel this to be completely inappropriate and unprofessional. There are a few more concerns about the building and the cleanliness and the safety of the guests we have here. Well let's start off with number one not all of the windows have screens on them and if they do some of them are damaged. Multiple heaters in the rooms have so much dust in them that I could inadvertently start a fire. One of the other housekeeping people feel that it's okay to call other housekeepers names since we're at them and those brought up to the attention of management and absolutely nothing gets done other than myself being told I'm sorry well you'll have to ignore that. In the kitchen area that is not been finished which they are still doing big breakfasts due to the fact that inspectors came through and said that the breakfast area could that be used is it needed to be updated. And some of the rooms the bathtubs are peeling and scraping really bad. I had purchased some things for the hotel was told I would be reimbursed for it had requested for reimbursement at least a handful of times was never reimbursed for it come to find out management through away my receipts so I would not be reimbursed. I just left me a $25 tip on his credit card and I have yet to see it which I know that the gas dropped it that was informed by one of the other workers. I have a copy of the first and only Tyra I was written up however I would have to find that and if it would be helpful I could resend it to you guys after I send this. If someone can reach out to me to verify that they received this and who I may talk to about the situation I would greatly appreciate it. also I had requested the managers boss number and he text me that if I wanted to talk to her I would have to do this with him in speaker phone in his presents. For what ever reason I am unable to retrieve it at this time.
Forrest City AR 215 Barrow Hill Rd. 5 to 6 Feb 22. Cost $69.99 + $7.26, +$2.10, + $2.10 = $81.45. Room 110. Seemed to be poor security. My wife went to front desk to get needed items. Toliet paper, towels, wash cloths, bath mat, soap, shampoo, conditioner, drinking cups, trash can liners. No one seemed to know where the ice was. A man just released from federal prison,followed my wife back to our room and tried to come in. My wife could not shut the door, but, after talking to him about 15 minutes, was finally able to close the door. He seemed very lonely after being locked up 18 years. Glad I was there as backup. -- The next morning my wife went down the break area to get coffee. A black man came in, went to the safe and took money. My wife asked for some assistance and he said, I don't work here. -- Heater stayed on entire time we were there. To hot at lowest setting for head. Filter extremely dirty. Room dirty. Items too numerous to mention. No breakfast. No nothing. Except coffee. No decaf. Latch on door broken.
Before booking with Wyndham I message motel and asked about breakfast. Is attached.
Sunday morning I went to office/breakfast area. No coffee juice fruit or anything. I asked girl at desk and she said she could make a pot of coffee if u wanted. WHAT.
That ain't breakfast
Disappointed
Super 8 chipley Fl
Checked into super 8 motel in Monticello Arkansas on 02-04-22 and we stayed maybe 10 minutes tops. We were there me, my husband and my 4 kids and when we got into our room there were roaches in the drawers. We immediately went to the front desk to ask for a refund and got denied. I understood it was nonrefundable bit it was not our fault they had bugs. The pictures online are NOTHING like in person. Very upset and disappointed.
This was the worst experience I have ever had a hotel. When checking in the lady at the desk was so RUDE!!! We paid about $140 for the SMOKING Jacuzzi room. We get there to check in (booked online), she tells us it's a non-smoking room and would not switch us to a smoking one. It was in no way our fault it was advertised wrong. We get in the room and turn on the heat. Let's just say we did not get much sleep with how much noise it made. So we get to checking out the room and all I have to say is GET NEW HOUSEKEEPERS!!! The cover had stains on it and burn holes. The wall had a huge crack in it. The rack in the bathroom was poorly hung as well. We did not even use the Jacuzzi because all the towels and wash clothes had LONG BLACK HAIR on them. Neither me nor my wife have long hair. There was LONG BLACK HAIR in the Jacuzzi. The sink was dirty. Our ice bucket was nasty. And when we went to check out we could not complain because all they had was a bucket to drop the key cards in. No one there for check outs. Attached is only a few pictures.
We are staying at the super 8 in universal City Texas and let me just say this since when is it ok for people to have a party in the parking lot with the music blasting and drinking and be rude while other people are trying to sleep because they have to work the next day but there's was no sleep for my husband or myself let me just say this the staff in the lobby was rude disrespectful and when I called the front office they guy was rude and he hung the phone up on me but that ok I'm going to make sure he gets fired not joking there is still beer cans and other trash all over the place something needs to be done
We called the front office 3 times about people partying out in front of the hotel like it's there back yard music up load and these other yelling over the music just to talk to each other last I checked the hotel parking lot was a party area for people to party in this is ridiculous it is 11:00 at night when people are supposed to be getting some sleep because they have work the next day how is that possible when you got stupid people outside partying with their music of drinking in the parking lot of a hotel since when was that okay and then the management up there at the front desk I called to make a complaint my husband calls and he hangs up on me how rude is that just cuz you want to let your buddies party in your parking lot of your hotel it's not okay when you have other hotel guests that pay more money than they should for this shitty front desk people at night are rude they charged too much and we can't get no sleep and get rest cuz we have work tomorrow but they can have parties in the parking lot of hotel
Mask and or social distancing is not being practiced or mandated even with the statement mandate. I asked a guest to please put her mask on in on in elevator as we could not distance enough. She told me no she wouldn't put a mask on,nor would she wait for another elevator because it was her "rights" not to wear one. I have a mom with cancer, three children,and I'm here for an investment project which will entail a meeting with lots of other professionals who I'd potentially be putting at risk. PLEASE,PLEASE execute a plan to enforce mask. I had covid and do NOT want to endure it again. Please enforce the law here at Super 8. Thanks for understanding.
I was staying at the Super 8 on 145th st. Omaha Nebraska. I stayed over a week and paid with a debt card. Then after that I had paid with cash. The front desk had charged me twice for one day. Took it off Angel Padilla-Wills debt card and did not transfer it back to the card.. I will like to report this mishap
room was being entered when i would leave. left my kids there to verify and within 5 minutes of leaving somebody opened the door and entered without knocking or annoucing themselves. i notified the front desk and they didn't offer an apology and just said it wasn't her. because of this I left a bad review. since leaving bad review I was charged and additional fee and told I can no longer get a room there. spoke to manager and was told it was due to the room being thrashed. when asked how it was thrashed she couldn't tell me. manager told front desk to let me allow me to get another room.
I stayed at Super 8 Wheat Ridge on Kipling and I -70 on December 3 2021. And decided to stay another night December 4 2021 because a friend was going to meet me there. Upon arrival to the room I immediately smell cigarette smoke. I left the door open and turned on the fan. I was exhausted and in a lot of pain and discomfort because I am disabled and the pain increased when I had to walk down 2 very long hallways to my room. I didnt feel I could walk up to front rest and back again because it was far. I remained in the room And upon using the bathroom I saw dirty underwear behind the bathroom door and a cigarette butt in the toilet. I stayed there and when checking out on the 5th of December I saw a maid who was cleaning the room next to mine and reported it to her and to the girls at the front desk. They didn't seem to care. Next I decided to call customer care and get a foreign person who made me repeatedly asked the same questions over over and over. A complaint that should have taken 5 min took forever. Then finally she told me I would be contacted soon with a reply by email. She had all of my information which also had to be repeated a number of times. Soooo now its December 23 2021 and no word from anyone. You need to train the people who you hired to represent your company better customer relations. Let's see how long it takes to get a response this time.
Mary Smith
My husband and I stayed at super 8 in prestonsburgh Kentucky I had my cash in the dresser drawer and There was $300 in it we went out to get something to eat and pay for another night when we returned there was $160 in cash and before my husband could get back from putting money on one of our debit cards to pay for the room another night they had called the police and had us arrested for public intoxication we had all of out belongings from the nearby stores plus our clothes and cell phone stolen we had very little stuff left the next day after we got out of jail.So we are very disappointed and hurt because our Christmas is now ruined and we are broke.We are considering talking to an attorney over this matter unless something is done about this.thank you Sarah &Alvin Poe
Dirty motel room,sink and tub,damaged window,overall maintanence in the room is below average.Guest service was polite and professional.
The lady who was working the front desk was very mean to my family and I. She said I had to many kids,(4 kids) which when we checked in they said nothing to us about that. My baby spilled some orange juice, so we used a towel to clean it up ( they didn't have anything else to use) so we got charged an extra $10.00, but my card statement stated $12.00. We ask the lady what we needed to do if a spill happened again and she responded I don't know. I called super 8 to ask her what the extra charge was for. She hung up after I asked her what we were supposed to do next time. I tried calling her several tines and it just went to voice-mail. So I went up to super 8 and she was no where to be found. We called the number and it didn't work. I feel like she blocked both numbers we were trying to get ahold of them on. Otherwise it wouldn't have went to voice-mail the other times we called versus the first time we called.
two months trying to return the deposit for dogs. a month later they returned half, two months have passed, but there is no money. thieves and crooks seem to be working in these motels
I would not even give this hotel one star. It's filthy and the worker at the front desk is hateful. My husband and I were treated very rude at the front desk. My sheets were not clean, the floors had bugs and I had to clean the toilet before I could use it. The whole place is a mess. The balcony furniture was dirty. Hasn't been cleaned in a long time. You're welcome..... I cleaned my own room. I requested non smoking. The room smelled of smoke so bad we had to open the doors. Can not stress enough that the little girl behind the counter needs quite a few lessons in customer service and needs to learn how to respect people. We left a day early and did not ask for our money back. Maybe you can take that money and actually clean the room and get better help.
I paid for 2 nights at the super 8 on 7024 mccautcheon rd Chattanooga tn 37421 I paid for two nights early this morning about 4 o’clock and about 2 o’clock today we’re leaving and come to find out that the motel had the truck towed they said they knocked on doors but they didn’t and when I signed papers I had to put what kind of truck and everything on that paper so they had our truck towed and then put us out the room a few minutes ago and double charged me for my dog and will not give me my money back so now this motel here has cost me $179 plus another dog fee that I had only paid once this morning and now paying $150 to get our truck out of impound because they towed had it towed they did not tell nobody this morning where to park and what to do in this news and that now I want my money back and the lady there is very rude going to get smart and loud with me and you get mad because I got smart back yeah I need some new employees
I feel I've been discriminated against by the front desk clerk. I'm sure not many white people have this issue but I feel I do. I used my Wyndham rewards to book a reservation at the super 8 in Denver Colorado. 5888 Broadway
Denver co 80216. Everything was good until I called the front desk to find out how much it would cost to extend my stay and was told to hold. But wasn't put on hold because I could hear the clerk and another female discussing personal outside of the job topics. I'm sure not realizing that I wasn't on hold I was actually still on the line. So I hung up and called the front desk back. The clerk answered my second call saying" I don't know why you hung up and called back I already told you to hold on" I replied saying excuse me I don't appreciate the attitude from you I'm just trying to find out how much it would be to extend my stay. She then mocked me saying the same thing back to me and before telling me the price she told me " Make sure the person that checked in comes and pays or I won't take the money." What happened to customer service?? This is how I'm treated Everytime I stay here by this same individual. I feel the discrimination comes in because I'm white my boyfriend is white. We both have tattoos, he has some on his face and has an image most discriminate against. But it's not ok. I've seen the clerk ( she is not white) treat other white people the same way she treats us and her demeanor is 100 % different than it is with anyone else. She is rude and mean. Talks at not to. She demands not asks as if she was speaking to a misbehaved child. This might seem like a petty complaint but to me it's not. I'm tired of being treated like this. I pay for my rooms here. I check out at checkout time. I leave the room with the towels and bedding ready for the house keeping to just grab and go. I gather all the trash and set by the door. I don't ever ask for anything extra. And I've never given any problems. But yet I'm still treated as if I'm not good enough to stay at the super 8. Like I'm a problem guest. It blows my mind that this is how customer service is now. I understand this is a lower end motel but we still pay to stay sometimes just as much as a luxury hotel.
Repeat Unauthorized Charges To My Credit Card,Suspicion Of Unathorized Access To Room,Personal Property /Valuables Stolen, Harassment By Other Guests/Adjoining Rooms. Requested Guest Records Cross-Reference.
Jennifer hoover Hayes tried to sell me meth while she was doing it talking about she's not worried about drug tests, she has fake pee.in Chattanooga TN
I stayed there 2 1/2 weeks ago I witnessed several of your employees sitting outside by the pool smoking pot. And the language your front desk people use specially your manager Lisa everything that comes out of her mouth is f... This f... That screaming and yelling at her employees in front of our guests is very bad business plus u can here the front desk girl's talking about all the men guest they have slept with there is this the kind of business super 8 is running I stay very frequently with super 8 and if this is the way I run your business I will not be staying with you guys anymore and I will be letting alot of people know that stay with super 8 how it is ran word of mouth is best advertising the super 8 I stayed in is in Lebanon Missouri I hope this gets looked into most of your housekeeper's are druggies that do drugs at your motel
On our arrival yesterday we came into our hotel room that we paid $82 for and found hair in the bathtub and my fiance went up to ask for a refund is I'll just covid-19 stuff I don't know how well they've cleaned any other rooms in this hotel and didn't prefer to stay here after we seen all of the woodlands walking around the parking lot then she was told and no refunds are available with no other explanation or anything and that no other rooms were available so we were basically told to leave after 30 minutes of being here without a refund $82 after the guy decided he would come and look at the tub to see he then asked my fiance to see his pubic hair to make sure that he didn't shave it and leave it in the tub I was astonished I couldn't believe what I was hearing especially after the long awkward silence when he asked him are you serious and he looked at us and said yes and then didn't move didn't smile didn't do anything just stared at my fiance until he pulled his pants down and showed him his genital area that had hair it took me over an hour to calm him down to not call authorities to report sexual harassment by your employees I could not believe what he just asked him we were then moved to another room where there's water coming through the cracks of the tile on the floor the microwave goes on and off smells like something burning toilet paper dispenser in the bathroom was barely hanging on this time didn't have hair in it but it had sheetrock mud in it this is about the most disgusting place I think I've ever stayed my fiancee was trying to sleep in the car so he can watch her belongings and not catch anything while we were here and I don't blame him instead I got him to sleep at the window so he could watch our things so they didn't get stolen in the middle of the night this is the worst hotel I have ever seen in my entire 40 years of being alive I would like a refund immediately no questions asked I think I have answered enough questions and along with my fiance having to show him his private area for confirmation that he didn't shave it and leave it in the bathtub what kind of show is getting around here I mean your little third shift guy at night the other one got a skateboards through the hall don't even look over after work here and his hair is looks like spray paint into his head not to mention he watched us walk down the hall to go outside and smoke he washed his all the way down the hall until we got the stairs kind of creepy kind of feels like hotel hell I don't want to speak to anybody else I don't want to see any other managers and I do not want another room here our apartment will not be ready until Monday morning so we're going to have to go rent another room and I would appreciate a refund at the least if we do not get some kind of resolution taken care of in the next couple of hours I will let my fiance contact the local police about sexual harassment charges against your employees and call the local news channel while we do so the ball is in your court I have talked to all your management and everybody at this hotel including the honor and I get nowhere are you really going to let this happen with your name on the hotel
Stayed at Super8 in Richmond VA. The room was a filthy pit, ceiling in bath room leaking and peeling, holes in the wall rusty lighting fixtures, bead spread and carpeting smelled horrible. never stay in one of the motels again .
I have been here since July 27, 2021. If it wouldn't be for convenience I would find another place.. I have my 2 dogs with me. I don't have a problem paying for my pets. The problem is being charged 20 dollars a day. This is the first Hotel that charges daily with no limit to there charge.. to date I have nearly 500 to have my pets with me.. Both of my dogs are trained and house broken..
I am harassed from the first day and each and every day I am here. I am contacting my attorney this is outrageous the money I am being charged for my dogs..
It was difficult to communicate with the person taking the reservation. She was hard to understand and hard to get her to understand what we wanted. Then, around 12:30 am we were awakened to a woman screaming. That went on for about 10 minutes. We called down to the front desk and we said we were going to call the police if it didn’t stop. She told us to do what we wanted but she was going up to check it out. It was very disturbing and it was hard to get back to sleep. The next morning there was a woman sleeping on the floor in the hall. We asked the gal at the desk what that was all about and she said the room she was staying in had a lot of people in it so she told her it was ok to sleep in the hall. We also asked her what the screaming and commotion was all about in the night. She said she didn’t know, she didn’t hear anyone screaming. Front help was not overly friendly.
We was on the road for 6hrs it was really late when we tried to find something we found the super 8 online drove there its nothing like pictures no pool rooms smell so bad and the rooms are not cleaned at all well took the air for ever to cool down we would have found something different but it was 2 am and we were very tired
Well wrote letter 10 days ago. In New Jersey with pictures of bed , with fresh Urine , flies and roaches in bed. Email customer service. NO CALL back nothing! It was sick!
Front desk clerk very rude and cussing to multiple customers, room filthy sheets dirty, air conditioner not working and very hot with sparks coming from outlet, bathroom sink plugged, microwave unusable,etc. when we told the clerk about the air conditioner problem I was told that she has no other rooms and that she has been here since 2 and is tired of dealing with all of the people here when all she wants to do is pee I have multiple pictures but the WiFi here also does not work so my phone will not upload them I will be calling corporate in the morning
Yes hello we just try to check in on if your sites (show low Arizona) we called a head early on July the 3 we was told it be only for 220 .we just got to the motel and said there taken 500 dollar s more and we said wait no can't afford that you guys told us earlier it's only 220. We ask for are monte back they didn't give us are money back and they still run are card .
They should no longer be able to give veterans discounts because they disrespected me a disabled army veteran in the worst way.
Staff was extremely rude. When I tried to complain I got the phone hung up on me multiple times. The Manager tried blaming me for something I had no control over and purposely downgraded the room.
We are staying at the Super 8 by Wyndham in Fort Smith Arkansas this is absolutely the worst Super 8 Motel I have ever seen it is starting the bathroom has dog food on the floor there was also dead spiders the towels on the rack with 30 we had a double room with for the staying in it there is one set of towels the parking lot is atrocious we booked over a week ago and they still could not get two rooms next to each other we're with the American Legion Riders through traveling with the nation of Patriots this is totally unacceptable the area is looks like it's drug-infested this is unacceptable for any American Legion honestly should be refunded for money we stayed at the one in Joplin last night it wasn't great but at least the custom manager the terrorist was nice the guy here Yakima question and he was sorry and turned around and walked away from you absolutely see worst Super 8 and I will not stay at Super 8 again
Staying at riveria beach florida from the 28th until tomorrow and I just think its extremely unprofessional to not inform your guests that there would be no access to the pool and no continental breakfast....I work really hard for my money and those 2 things definitely wouldve changed where I stayed....im very disappointed...especially with my mom in the hospital it wouldve been nice to know that before I spent my money
While my family and I had a three night stay on april26th through the 29th my car was broken into. Dispite the heavy presence of security and being parked in the closest parking spot to the main entrance. They took my money bag that had the sum of 50.00 dollars plus my bank card/credit card. This card happens to be the one I used for the 200.00 dollar deposit. Naturally I cancelled the card. When it came time to check out I was unable to recover my deposit. The G.M said not to worry I would get my money back, i gave the hotel my new card number to get it back and still nothing. What's totally wrong is that the hotel actually withdrew the 200.00 any way and they where not supposed to but they did.Its now WEDNESDAY MAY12TH and I'm still waiting. The GM said he was going to give all the info to corporate and that they would have to issue me back my deposit, but that's been a week now and nothing's changed still dont have it back. If this doesn't work I'm going to file a police report with the sacramento police department reporting theft
I have been staying here for. Over 4 months. And. Have had to. Deal with no water for weeks and then no hot water for a week. I have spent close to 10 thousand dollars. Here I have to stay here for one more week until me and my family get out house. But I'm. Low on. Money. And there not willing to work with me i feel. For having to deal with. Not. Having water and not hot water for weeks. They should. Be able to help me out some how. Dame.
Stayed at the super 8 on meridian and Reno off of I-40 in Oklahoma City they're running a scam there trying to get your deposit or something they refuse to call the night clerk who the person that was the person I checked in with that not when I checked in I asked two separate times if they'd giving me a smoking room and was told yes both times okay I reserve my room online I will admit that I made a mistake and had reserved two rooms because I reserved the wrong room the first time I was asking for a double bed Queen smoking and I had canceled a king room non-smoking I called the front desk talked to the man Russell he told me he would cancel it for me and everything would be okay when I got there to check in he gave me the room while I was checking in I asked him two times if it was a smoking room and he told me yes both times I then tried to check out two days later and was refused my deposit because I was in a non smoking room I recently stayed in a room in the same building on separate from the rest of the hotel and was in a smoking room they did not have ashtrays in it so I did not think twice about it not being a smoking room that is happening before and the person that was running it got his deposit back because it was a smoking room now I asked him to call the man that worked at night they refused to they refuse to work with me in any kind of way I'm fixing this situation all they did was call the police and have was going to have me removed for trespassing because I refuse to leave until my money was returned to me like a rightly should be. I was relying on that deposit to have a place to stay the next night tonight actually now myself in those with me have nowhere to stay because of a mistake that they made that they refuse to own up to and they won't even check into because they know that they were wrong this is a serious problem I'd like to know how this week is going to be handled and I would like to have my deposit back please.
I did a online booking I reserved a room and I made a mistake because I was needing a double bed so I made an under reservation for a double bed smoking room I realized that I've made a mistake so I called to have the the king not smoking canceled okay the guy at the front desk I believe his name is Russell when I arrived to check in told me that the room was a smoking room and that he had canceled my reservation for me so I didn't have to reservations even though I asked for the double Queen they gave me the single King first off and when I asked him the man up at the front desk if it was a smoking room to make sure that it was he told me yes to not worry about it that I could smoke in there I went to go get my deposit back this morning and was denied my deposit I was relying on a deposit to have a place for me and my family to stay and now we're sitting out in the hot heat nowhere to go because the lady running your hotel is running a scam putting people in and getting their money like that that's a scam I really don't appreciate this kind of service you know I got in my eyes and crossed my keys and still I'm getting screwed out of 50 dollars that is mine I really would like something done about this and something investigated into this because this is ridiculous I'm a frequent customer I stay in hotels 70% of the time and I don't believe that I should be treated like this.
I made reservations online to stay April 10-11, 2021 for a king size room. Upon arrival I was informed that there were no king size rooms available. The only thing available was a room with 2 beds, which I believed they were offering as a courtesy in place of the king size room. They DID NOT inform me that it was going to cost an additional $30, which they charged to my credit card. I would have cancelled the reservation & gone elsewhere if I had known it was going to cost more. I called the Amarillo West Super 8 & they refused to refund the $30. I feel I should get that $30 back on my credit card. Please refund my $30.
TRIED to stay at the Super 8 in Biloxi, MS, for one night Saturday, April 10, 2021. Guests lodging in rooms near ours (our room was 195), began arguing outside on the sidewalk and parking lot. After approx 1 1/2 hours, my husband and I decided to leave. The arguing and fighting was still going on. I went to the front desk (11:45pm) and told the clerk I wanted to check that we felt unsafe at their motel. He was only concerned as to whether we had "used" the room- we had. The clerk tried to blow me off and said he would move us or go talk to the party causing the disturbance. I told him again that I felt unsafe there. He said he could not refund and I told him if his company was honorable he would refund, but he needed to do what he thought was right. Of course I did not receive a refund, but my husband and I left immediately.
The guy running the hotel John was rude vile and completely unprofessional. He was telling and cussing at employees so I stepped out of my room to see what was going on.when he told the housekeeper she was to leave he was calling the cops. As he walked by me he said the same thing to me. I followed him asked him why he started cussing me and my whole family saying none of them could ever come there I asked him again why? He just got louder and louder I requested my money back ha said ok but even as I said thank you John he continued to cuss me. And the housekeeper. This was the worst experience I have ever had at any hotel I've stayed at. And I stay probably 200 nights a year at hotels. But will never deal with wyndham hotels again if that's the type of people you hire.
Super 8 Hotel 2900 US-61 Muscatine iowa 52761 #563263-9100 I attached the 2 times they charged me. I Took blanket back and they charged me 200.They claim there was cigs burns on the brown blanket and I had my period so I left a smear of blood on the sheet. Which wasent even bad I asked for the blankets back but they refused to give them to me because they said for evidence. Not only did he spread out the sheet and embarrassed me he was confrontational towards me . To be honest I believe they should have no problem giving me them since I did pay for them and I was hoping to keep them from pulling the same scam on some one else this happened on the 26th. Then the 29 they pulled out another 100 so I went to try to get blankets again and again they would not n continued to yell at me So I was charged 200 dollars for a blanket and a sheet. I tried resolving myself but not able to because of them being cofrontational towards me. May I add wen I first got there they bribed me to give them high ratings for a bag of ships. I would really appreciate if u would help me with this issue
Super 8 Pevely, Mo. Stayed April 2nd Electronic Room Door broken...had to be let in by staff each time... toilet broken, TV too small and didn't work properly, phone didn't work, one of the beds was broken, room not ready at check in, pool spa not working, men's room at pool not working ice machine broken, back hotel entry door broken and people came in and out all night...people slamming doors all night...not a very positive experience
Completely horrible, filthy floors that turned our feet black, warm air instead of cold air, roaches of all kinds popping out of everywhere, horrible pillows, a broken metal frame to a tissue dispenser that fell on my foot after trying to grab a tissue, dirty sheets, rewards member check out denial. Spent $250 for one night and feel like my money was stolen. And I don't complain ever but we barely slept at all from being so uncomfortable. Staff members not wearing masks properly. My daughter asked us to leave the same night because of the roaches making her uncomfortable. Just couldn't believe that this was acceptable conditions. Clearly everything was like that before we walked in. Noticed the cleaning ladies being yelled at on the way out about cleaning faster and can tell they were not allowed to a great job being undermanned. Clearly the worst hotel/motel experience we have ever had. This put a damper on our weekend getaway being that we were so tired the next day from not resting or being comfortable.
Complaint sent to Super 8, on 8 17 2020
Demanding full refund. Super8 is not worthy of calling itself a professional hotel establishment. It was unsafe, full of transients, police present to remove trespasser. Attempt to check in, desk clerk rude, unprofessional, hostile. Place was filthy inside and out. 2nd attempt to check in after 2pm, no staff present at desk or in sight. I left after 20 minutes, no service. Traveling w my son, we were left to secure a hotel. Demand response, ASAP.
Super 8,
location. 1790 Aero Plaza Dr, Colorado springs CO
Stayed Super 8 Danville KY Aug 8. Confirmation #64567EC015935. You should be ashamed to have your name on this place, What a nightmare.
Desk clerk was outside the front door smoking, had to walk around her to get to the lobby. Waited for her to finish her cigarette. Checked 3 of us ladies into a double queen room, non smoking. Room 120 or 121 don't remember right now. Hole in the shower at crotch height, drilled into fiberglass stall about 1 1/2" round, we shoved a washcloth in the hole. Black hard shelled bugs in the bathroom, killed 3. Got our nightgowns on and were sitting on the beds around 10 pm and mice were running across the microwave and TV. We were completely shocked. Called the front desk and she said "Well. what do you want me to do about it?" We asked her to come to our room. She pulled out the refrigerator and there was a hole bigger than a man's fist at the back of the unit. Little hole and she pulled the rubber molding back and the hole went all the way to the floor. She shoved a couple huge rags in the hole and said "I hope they are all in the hole." Well they weren't because that got into our snacks. We were exhausted and it was late we did not think we had another option to go somewhere else. Next morning 7 AM, different girl in front of the door smoking and we walked around her. There was another desk clerk arguing very rudely with another customer. The smoker came into the desk area and we asked for some kind of discount and she told us she was new and couldn't help us. The other customer left the desk and we asked the other desk clerk if we could get a break on our rate and she said we booked through reservation.com and they couldn't do a thing about it. Reservation.com said Super 8 has our money and they must give the discount. You should really look into this dump. The security doors will not even close, stay open about 3". We feel we were really ripped off and you owe us some money. What can you do for us?
I will try and make quick, I this week left a bad situation and a friend put me in a super 8 in duquoin illinois 62832. i had a issue with toilet and some paper that fell out of stuff i had repackaged me thinking i should go to desk and let know and was going to ask for a job. i did this guy looked at room and said no problem i then took my things to breeze way to go live with family sence i just left my husband we sit down and start talking and my phone rings and its the clerk saying i took a coffee cup and soap dish we’re missing i tell him no there was one cup because i had a friend bring me one of hers and i didn’t even see a soap dish he says ok after i tell him not to bother my friend who paid for it talk to me now i didn’t have to give my number but did cause i needed a job and my name at hotel he than says i have to talk to manager and hangs up not once was i called back for work or an apology and this was Yesterday i don’t know why such rude people are able to use your name but these people really need to close there doors they also have bad reviews you need to do something they are really messing with your good reviews from other supers i have stayed in you all need to do a inspection I am just saying signed dorothy hester concerned customer
Bethany MO, the toilet has a crunched down shape with the water in the bowl very close to the seating. Any man who sits on the toilet will get his scrotum wet. Now how is it possible that such a toilet would be made much less installed in a motel. Never before have I seen such a toilet and can't figure out why men who visit haven't complained loudly, perhaps they like me just vow to never use a Super8 again.
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