T-Mobile Complaints Continued... (Page 13)854+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
account# 432927129, In march of 2012 I called tmobil to drop my son off my family plan, They did that and then checked my plan and I was told that there was abetter plan with unlimited minutes for the same money. I asked if i would have to sighn for another 2 year contract, And was told no, on 11/5/12 I called to drop my daughter from the plan, I was told i was still under contract untill march of 2014. I specifictly told the rep in march i did not want a contract extension, But somehow they did anyway. can somewone check this and get it resolved. I have been a tmobil customer for 10 years plus, I need to get my daughter off my plan. she moved on and has her own plan,
Thanks, carl brooks account#432927129 phone#6037851081
I have been a T-Mobil customer for 12 years. My plan was grandfathered in at $49.99. My son had one of three phones on my plan. When he no longer lived at home, I let my Grandchildren have it so we could keep in contact.I started being charged a $9.99 fee for that phone. When I tried to tell this to the lady helping me from T-Mobil, she insisted that I needed to pay for the third phone. Now yesterday when I tried to just have that phone shut off I was told that the contract ended in May which is in four months and if it was chut off now I would have to pay a $100.00 disconnect fee. At that time I explaned to Lisa #0854450 that I should have not had to pay any thing at all for that third line because my original contract was for three lines. She looked it up and after several minuts agreed that I shouldn't have been paying the$9.99 a month extra. I have been paying that extra amount now since 2008. My question now is what is T-Mobil going to do about the money now due back to me?
My name is michael carbone my acct# is 874444632. On 12/31/12 I dropped my previous carrier that I had for 12 years and came to T-Mobil for service. At the location I was told there was no contract and I would just have to pay the price of the phones and monthly fee. And I was told there would be service available for me in Camden, NJ and there is not. My wife cannot make calls freely because the phones states for emergency calls only and the mobile network is not available, and this happens whenever it wants to. My wife thought it was the phone so we went and had to purchase another, which now brings us to 400.00 for just the cost of my wife's phone, not counting the costs of the other phones that were purchased, because it was after the 14 day exchange policy.
We both work for hospitals and our calls are important to us, there were times when we were dropped during important phone conversations and we cannot have this happen because of the field we work in.
We need the cancellation fee waived so we can get out of this contract due to no service.
please contact me at 856-981-0824
hello my name is Ventura Molina Uribe and my account is under review. I want you guys cancel my contract without paying any penalty, because I believe that you are the ones that are breaking the contract, since I am not receiving the service you offer me when we made the contract.. a couple of months ago I called customer service to report that on the area where I live, I was not receiving internet and even the phone calls are dropping, and they tried lots of things to make it work, they even told me that they were going to send some engineers to check this area, but they never fixed the problem. also this past month one of my lines was not working the whole month and they are charging me on the bill for that line anyways... so I do not want to be wasting my money for service that I am not receiving... I want to return the phones and cancel everything... you can call me any time for questions. I hope you guys understand that I am not breaking this contract.... T - mobile is...
to whom it may concern, I Baraba Gilmore am a loyal customer of T-Mobile.But fell like I was not told that by getting a up grade to one phone would change my contract on the other phones. If you go back and look up the times I have called about (832-552-3073 ) to have this phone taking off my contract, You will see I would have never gave permission to upgrade a phone that I don't need any more. I ask to have this phone removed and was told I could have it removed if I payed $100.00. Then I call again and was told that was not true I would have to pay the $200.0 if the line was remoed early. So I have been waiting on the two years to be up to have this phone removed from my account. I was never told if I take the upgrade it would renew all my lines. I wouldn't have done it. I am paying for a line that I don't use. Can you please find a way to get this off because I want pay for this phone another two years. This should be loyaty to the customer but I feel like I was not told the truth in this matter. Thank you for your time and help in this matter. Ms. Barbara Gilmore
My mother Mary Naito has been a T-Mobile customer for several years. She called to cancel her cell phone service that she never used but to no avail. The customer representative reviewed her account, saw she did not have any activity for several months but still talked her into a different plan with a free cell phone and a new contract! Your customer service represerntative should have helped her with her request, instead took full advantage of an 83 year old lady. Please review her account again, there has not been any activity prior to or since the re-newed contract and she is wanting to cancel service as soon as possible without any penalties for ending the contract early. Thank you for your consideration, I look forward to your support in this matter. Acct. #384433130 / Mobile #206 697-7396 June Persons (POA)
I recently found out that the bill I had paid off completely became a $1,500 bill in the matter or one billing cycle. They lied to me about how much they were charging me for a device which i was told was being given to me for being a loyal customer for so long. They sent me a phone that would not work in my area as a replacement then offered me the galaxy note 2 for $98 the difference between the two phones. I found out this was false and they are now charging me $149 and told me to deal with it. After my husband started looking over the bills and our account summary he discovered they have been charging us a $35 fee plus taxes for a service we have noted in our account summary was being offered to us free of charge so there is around $350 they have taken from us since July of 2012. We also recently moved to a non coverage area where we literally have no service anywhere in our town which we were again told to deal with or pay $200 per line for our four lines to be canceled. They also claim that we agreed to a contract extension when they "offered" me a new phone for the issues I had with my htc amaze I literally had 5 of them brick out on me before they even informed me of the program where they should have offered me another phone after the 3rd handset did not function correctly. After speaking with customer loyalty though an agent with them said he had no notes of a contract extension anywhere and that I should be able to cancel the lines free of charge at anytime but T-mobile as a company disputes this. I asked them to show me proof of agreeing to these terms and they said it was confidential. I would really like to know how a conversation I supposedly had and made a contract I supposedly agreed to would be held confidential from me. I will be moving to a different company soon that actually cares about there customers we spend about $300 a month on our four lines and I will gladly take my money elsewhere if all of these billing issues are not resolved Sprint seems like a good option and I hear they have excellent customer service.
I have been with team mobile for 12 years and have not had a upgrade on phone number 912-441-6434 they had me getting a up grade on a new line I add that I got for my daugther, I have since tranfered the line into her names (Betty Washington) 912-306-7716. I have been paying T-moible 300.00 a month for years and they told me it would be 800.00 to get out of the contract and It will be well wroth it becauce at least we all will have new phones . I could not get on the value plan when it came out because they had my account wrong due to know fault of mine I have had very bad service and tired of talking to very rude customer service personal.
I just got off the phone with t-mobile after an hour or more of being put on hold several times, to cancel my contract. I had four lines all phones were lost,I suspended my contract<I was told for six months which turned out to be only three, extended my contract with out my ok, kept billing for the service I was not using.
I made the payment to cancel my contract, but since I cancelled in the middle of their billing cycle They expect me to pay more. I also told them I could no Longer afford the rates they repeatedly tried to get my on a new plan. Can't any one just take no for an answer anymore?
I have been with t-mobile for quite a few years with never a problem like this before, but with I just went through they need to review how they treat their customers!!! I WILL NOT RECOMMEND THIS COMPANY TO ANYONE!!
I honestly got no satisfaction from the way I was treated today. No big business has the respect for their customers like they should. I will be in touch with my lawyer over this matter!
I am writing because two weeks before Christmas my phone Samsung galaxy note suddenly started locking up and crashing some time would take two days to get it to boot up again I thought it could be software issue as my phone has never been dropped banged or exposed to any damp or water so I sent my phone for repair to t-mobile only to be to be told it would not be fixed under the warranty because apparently it has water damage as I know 100 percent it goes nowhere near water I am really upset about this I have been a t-mobile customer for over 6years and never missed a payment I need my phone and if this doesn't get resolved I will be taking further action.
I recently made the mistake of talking to much because of travel for the united states airforce. I have gone over on my minutes being away from family has put a burden on my phone usage.
I have been a customer for more than six yrs and every time i make changes to my plan you extend my contract. This is not fair to a loyal customer i now have four lines and if i cannot afford them you charge me $200 dollars a line.
That is not how you treat a loyal customer. please remove the contract from my phones so i can breath if i need to. My bills are piling up at my home and i may need to make some changes to of my lines i have teenagers that need phones but it is real difficult some months.
I f you want me to continue being the loyal customer that i have been you should treat me fair. I have been put into a corner that i have no flexibility with my plan. My pne is 435 225 4377 thank you
We moved from hawaii to Virginia. We drove across the US and in anticipation of finally having better service (could only get incoming calls in a window in Hawaii, never could call out. And sometimes not even that), the day before we got to our new house in area code 24363 I called to not only renew my contract of 11 years of service, but to upgrade to a smart phone. I had already changed my address with tmobile, and the agent never mentioned anything about dead zones to me.
Thanksgiving day we get within 50 miles of our house and lost service. And no matter where we drive around our home, no signal. On Friday I called t-mobile and pretended to be a new customer. They told me they could not provide me service because I live in a verified "dead zone." I then told them that I was a customer and wanted to cancel the contract from 2 days ago since they could not provide me service, and I had not received any equipment from them.
They transferred me to customer service and after finally talking to a supervisor, I was told the account was canceled with no fees since the lack of service was not my fault. One month goes by and I get a bill for almost $800. I called again but skipped pretending to be a new customer and I lucked out and got someone who used to work in customer relations.
She went through talking to whoever we would transfer to and verified to them that they could not provide service to me because of my address. I was again told they would make a note in my file, cancel it and erase any fees. I did pay the one month bill I owed. Another month goes by and I get a final notice, but this time when I call there is a note in my file to the agents that since my original contract from 11 years ago was made in Florida they were going to go by that address and they reinstated fees already waived, and told me that I owed the remaining balance.
End of story. I wrote a letter and received one from Angela Lang in Albuquerque with statements such as" "You agree we are not liable for problems relating to Service availability or quality." What are they responsible for then? They suggested I reinstate my service and have their company "troubleshoot" the problem. However I was already told the first time I called that there is no service here. The closest store to my home is over 65 miles away. I am not paying these fees. Is there someone actually who can help me, or I am just posting on a board?
Hi this is Natividad and I have a complaint this is what happen .On February I call T-mobile about stopping my service with them , well whom ever I talk to told me that on february 23 I could go with other services cause thats when my contract with them ended, now I try to cancel that service and it seems whom ever I talk to forgot to mention there was a penalty for early termination , now I went and got me another service and when I call to cancel I have to pay 200.00 for that . Look I been with this company since 2004 and for the last passed year I had lots trouble with the people who I have talk too.
Either they lie to me or didn't give me the corrected information .This guy I talk his name was David who told me this . Why would this other people tell me I could terminate on 2/23/2012? Now what am I going to do I am not rich I can't afford 2 payments of cell phone , that person who told I could cancel on mid february pretty much didn't know that . If I had known that the contract was until nov 2012 I would have never done this . So now I don't know what am gone do please solve my problem.
If you look at my record it shows since 2011 I had to talk to a bunch of t-mobile customer service people and not a single one was honest with me thanks I hope we can come to reasonably ressolution thank- you ....
I have a pay as you go t-mobile phone. Last year my tariff included contacting my voicemail free. I had Â£9 credit and when I was trying to make an urgent call when my husband was dying, it stated that I had no more money on the phone. They had obviously changed my tariff without informing me. This was very distressing for me. Also recently I mis-dialled a number. It rang once and was not connected but I was charged 35 pence. I wish to complain and intend to contact the Watchdog and papers if I do not get satisfaction. C. Goode
hi my name is afzal hossain back on september they charge me over on my bill because they said my min went up when i call t mobile actule it wasn't up i have plan for $69.99 then i add $10 for another 300 min and 300 massage still i sow my bill hi i call again to findout why is that they dont have any answer so they gaive me $100 cariedt. then they said okay we have $ 89.99 basic plan which is unlimted min and massage i said okay i will take it i also said i want upgrate my phone she told me okay i will gaive $10 caredt for it then i got corproction dicount which 10% still i see my bill coming up$112 their for i do not want to sign for 2 years cortract . my phone #is 347-542-2782
5804020775 is the phone number. My daughter moved to 33990 s 550 rd, jay ok in dec 09. You
Did not offer service there. We took proof of residence to communication station in Enid ok at that time
T mobile let us out of contract in jan 2010 since they did not offer service on that area
After 2 yrs and 10 months we now are getting calls from a collection agency saying we owe t- mobile
Midland credit mgt. 18007658825 they call 3 times a day. Want this taken care of before reporting to better business bureau
I recently cancelled my contract with tmobile, i had only 4 days worth of service i had used and is being charged full amount of my bill, i dont think this is right, had i known that I didnt say say that i transferred over to another carrier my bill would have just been pro-rated. Im being ripped off, i understand that i owe 4 days worth of service but not the full amount. I had to write a letter to the contract review department in ALbq New Mexico but still have not received a reply. Im very dissatified and will tell people not to go to tmobile
My son recently moved to Tamaken, Nebraska we called another provider to see if he would have service where he is working, the representative we talked = to said he would have service. So since T-Mobile was unable to provide service in that area we talked to customer service and they said it should be no trouble. they also stated that they could waive the fee if I would extend my contract on the other phones for two years I declined that off because our phones have very poor service here in Lexington and calls are being dropped 3-5 times a day. I have recently been charged a $200 deactivation fee because my son has no service where is working and he needs his for phone his job--I am being charged for a service that is not available I would like to have my account credited.
i went to mall in el centro ca. and bought a gallexy 2 phone and was told i get 150.00 $ rebate that till this day have not got and store will not talk to me nor superviser anyways i ask that my girlfriend had a prepaid phone from cosco cuold i add it on my account without a contract and how much would it cost fernando the worker helping me said yes you could add it on with no contarct for 10.00 a month unlimeted calls and text so i said ok well i lost my job and could not afford it so i called to cancel her phone and i was told i would be charged a fee for cancelling the contract i said what contract i never ask for a contract the reason i added the phone to my account is because there was no contract and only ten dollers that was a lie im paying almost 200 a month so the girl i talk to when i called t-mobile cust.serv.told me she would put that line on hold i would not be able to make or get calls and would not be charged so i could disspute it here and that my phone bill would only be 67.00 dollers so i said good lets do that come to fined out she lied to im being charge for both phones still and i called back a few days ago and was told that they did not no anything about that and if my bill was not paid they would cut off my phone too so i ask to speak to supervisor and was told she was on the phone i said thats ok i will waite they no you cant because it could be a long time i said no problem i can wait he said no you cant so i told him have her call me back please he said ok got my number and till this day have not herd back from no one can you please help me get my rebate and cancel contract i never signed or ask for thank you any question call 760-351-0020 home or 760-960-2569 cell name raymond
my job at the school District is going through a furlough I went to t-mobile to see if i can get a lesser payment because I was getting cut in pay. they said that they can lower my bill. I asked will this affect my plan? they said no. I am a creature of habit and I asked them again will this affect my plan. again they said no. I took them at their word back in march 2, 2012. I had a family plan with a another person and in Oct when my two yr, plan ended I was going to cut this person off and continue with another contract solo. now I find out that they renewed my plan for two more years. I called many reps at t-mobile and they asked me to go back to the site and have them resolve this. month after month this back and forth has frustrated me that I don't know who to trust. they had no right to do that to me after I asked them in plan English. every rep I spoke to, I told them the same incident. I want this plan retracted to its original so I can resume my plan solo. my cell # is 9097847148. the other party # is 9096305948 account #784056062. I really need my service but all this would not be happening. how can there be good customer relations if deception is the means to bind a customer to a contract that they don't know their future plan are after the end of service.Oct I would not be faced with enormous fees and a contract extended to 2014. I want to be on my own with my own contract. another furlough is coming and once again I have to make changes. work is not easy to come by all I am trying to do is survive like anyone else. I need a phone without penalties because some one betrays my confidence to do the right thing. I think in the future there should be revise when binding people in a plan. for customer satisfaction you don't want them displease with a service. I really hope great consideration can be taken due to misinformation after the fact of my repeating myself so I am clear with communications. thank you Sincerely, Lynn Ntshangase
I sent my family mobile phone to the return Cntr , at 500 Lee rd Rochester New york on feb 26 2013 and was told I would have a new phone in two weeks. I was forced to buy another phone that I had planned to return to Wallmart for a refund within 15 days,in time for my new phone to arrive. I was lied to deceived for I have not received the phone yet. It is now going on three months, i cannot get a refund because it is way too late. I am fed up and I no longer even want the phone I am requesting a refund. I would like to hear from someone very soon I am a very disgruntled customer. Too much stress.acc# 857045906
I have been a customer for 6 years with minimal problems until June. The galaxy phone has failed from batteries etc.on and on. Phone doesn't ring, doesn't light up. Then after replacing at least 3 times, on Thanksgiving I lost all internet, facebook and basically all applications would not work except receiving phone calls, making calls, text messages at times. But I could not upload or download text files or pictures! The excuses and bogus help has been a joke. I am shocked at how they have blown me off. I have called and spoken to several individuals that were somewhat helpful and one that was a complete and total idiot. Even a 5 year old would not acknowledge some of the excuses. I was told they would call me and no one ever does. I was told to go to one of their locations and someone was notified to replace a sims card. When I got there I was told that was not what it was that service had been out for three days in the Shertz area and that was probably effecting my area. I am approaching 18 days of almost a third of the service I pay for and still no help and no correction...no credit! This is truly a NO ONE CARES AND NO ONE RESPONDS KIND OF BUSINESS!
I have called T-Mobile a total of 13 times within the last 2 and half months. I bought a home on August 3rd and have had horrible service since I moved in. The internet never works and my calls drop constantly, unless I am standing in the corner of my back yard. I call T-Mobile all time about my issues and they can never resolve them. Their own Tech Support department has told me that I have poor service in my area. I was told to write a letter to their customer relations department and send a copy of my utility bill. I wroet the letter and sent my gas bill in early September and got a letter back 3 weeks later stating that I had coverage and there was nothing they could do for me. If I had coverage I would not be wasting countless hours on the phone with this company. I pay T-Mobile 165.00 a month for services that I cannot use. They are not willing to waive the early termination fee or credit my bill. This is so frustrating that I have a phone I can't use. Someone please help me!!!! I do not know what to do at this point. There has to be someone out of this.
I called in to receive the day my contract was up. During that conversation I asked the gentlemen when my contract was up because my bill was to high he suggested I take on a plan that was cheeper. I agreed to that but never agreed to a new 2 year contrac,t it was never dicussed with me. I was under the impresion that until my original contrat was up I would down grade to a smaller package so I could afford the phone. Never did I agree to a new contract. The only thing I agreed to was the change of the minutes I was to receive. Also I was not aware that this did not include any text messaging. So now my bill is just about the same as it was before I called to ask for help on getting my bill lower. I called today asking when my contract was up and was told that I signed another contract for two more years. I am very disapointed and feel I was truely misled. I am asking you to please do the right thing and desolve this contract you say we have. Thank You!
In March of 2012 I entered into a contract with t-mobile. We explained to sales person that my husband wanted a telephone capable of Wi-Fi calling. The telephone that was sold to did not have that function. I called customer loyalties department and the person offer a new telephone. This fixed the problem for him. My telephone on the other hand has been nothing but a headache. I currently have telephone number 6! This telephone is still doing all the same that the other telephone were doing. I cannot call out of my mom home. The telephone does not ring when I am sitting right next to the unit. I drop calls all the time. The genius button on all the units does not work with my headset. Sometimes when I try to call my sisters cell phone my telephone will start to call and then just hang up. This happened currently with my husband's telephone as well. I have spoken to the sales place where the telephones were purchased and they have tried several different things to correct the problem. I recently spoke with a district manager that even tried to help. I have spoken to an mgr in customer service and his answer to all of this was the next telephone would work. He promised! The telephone is still giving me a hard time. I have a special needs child and I need to know that he can reach me at any time. This is not true! I am requesting that I be let out the contract so I can go to a company that can meet my family's needs. I have had people in the loyalties hang up on me and some that really are trying to help. I must say that speaking with the manager was like speaking with a wall. He had just one thing to say and to me it translated like this "SO WHAT" he did not care about anything I was trying to explain to him. My numbers are 505-980-9909 and 505-274-5247.
Thank you for taking the time to look into all of this for me.
Tmobil sent a bill for $200.00, for early contract termination fee. The contract was on a 4g wireless device, acct. # 832301563, phone # 8017554973. I am in a rural area where I never did recieve 4g service, only 3g is available in this area. A few weeks ago the 3g wouldn't connect at all, I took the device and my laptop to the Salt Lake City area to show someone at a tmobil store but it worked great there. I took it back home and again had no service at all. I called Tmobil to ask what my options were. The rep said it sounded like there was a tower issue and to wait for 3 days while they sent a crew out to fix the tower. I waited but the issue was never resolved. I then cancelled service because it makes no sense to pay for service that doesn't work. When I got the bill I called customer service and they gave me this web site address to explain my situation.
I was so dissapointed at T mobiles uncaring and very unfrofessional behavior. After many attempts i made to get someone to help me with my issue regarding my Galaxy II PHONE locking up and freezing on me. After speaking to many representatives who where not able to help me i finally spoke with someone who i thought was going to be able to resolve my problem only made it worst..After following the trouble shooting she indicated i specifically told her that if i was going to loose the majority of my data i was not going to be getting the same exact phone,she said that i would be getting an upgrade since they had ran out of stock and of course that turned out to be a lie and that is why i am so upset that not only did i had to renew my contract supposedly to get this phone but i ended up loosing all my text and information,in other words i ended with the shortest end of the stick. All i expect is for them to comply with what they promised A DIFFERENT PHONE not the same model that is what they should of done since the beginning instead they lied about it.
Will this do any good? I don't understand how a company can operate with so many complaints. There has to be a way to resolve disputes. I'm disputing a huge $700. Bill and discovered the extra I've paid for 2 years doesn't cover outgoing calls while in Mexico.
2 yes ago I called t mobile to ask for an plan that covers calls "out" of mexico because my son goes there to work for 6 weeks every year. I asked them to repeat that this into. Plan would cover and the rep repeated back to me that it would. Last year our bill was reasonable after he returned home.
This year he used phone less ( a signal is hard to find in rural area hes based at) so what is going on ? I've called numerous times and am trying to get investigation opened, followed there instructions and wrote letter to customer relations but no reply contact, now I've done what they said and faxed the letter 2 times more over course of 2 weeks but still they have not contacted me.
I can't pay 700$ and am considering just letting phone go and contesting any collections with my paperwork. Not sure what to do. These people either lie when you make changes to plans or they don't understand plain English, but I think t mobile are crooks. Any thoughts appreciated.
Last year I called to add another service to my phone, when told that I would have to add another 2 year contract I said that I rather cancel my account, why another 2 years contract when all I want is to add to my service. the girl put me on hold to go speak with a manager or someone with authority over her, she comes back and tells me that there will be no 2 years added to my plan. that everything is the same the only thing that changed was my payment which is more. she said that she see I have a good report and they value that.
I found this out today 9/17/2013 when I called to cancel my T-Mobile service because of financial situation and wanted to cancel in good standing and to my surprise I got the news that in spite of what the rep. said to me she still put me in a 2 years plan without my permission. Now the funny thing of it all is that they can't seem to find anything staying that this conversation took place. I can't believe this. so many years so much money invested and this is how a loyal customer gets paid back. The reason for my complaint is that I want this matter taken care off and I want out of the 2 years contract without penalties. I no longer trust T-Mobile and would like my services terminated ASAP...I am not the first person T-Mobile does this to. I have now read many complaints of other victims like myself with the same similar problems.
i call t-mobile Rep. on Friday 01-11-2013 at 8:35pm i spoke with TKEYMAH,who sign me up for wrong plan, she gave me wrong information on unlimited value talk,she said all my three line will have unlimited TALK,TEST and WEB on all my line,and the monthly fee will be $132.49.
and i can still have discount on NEW phone she transfer me to phone section only to be told that i can't get new phone with my new plan then the guy explain the plan more that the last three line is not unlimited talk that i have only 500 minutes on the third line,he said if i want the third line to have unlimited i have to add $20 to the above money so i will have total $152.49.monthly.
i dispute because the lady that sign me for the new contract give me wrong information about the plan.that same Friday i spoke with one of your supervisor Mr. WILL which he said that my plan will be reversed back to my old plan which is FAMILY ROYALTY.And it will appears back on my account after 24hours.I check my account on Saturday and Sunday and i call your Rep to make sure my account is back to my old plan with my contract to be expire this month,so that i can sign for better plan if i wish to do so.
The Rep i spoke with said i have to check on Monday since its weekend then i call back again this afternoon Monday 01-14 13 only to redirect me to this site to file my complain.Please all i want is to reverse me back to my old plan which the plan have already expire,so that i will be able to sign for any plan of my choice.
I was recently having trouble with reception mysteriously after so many years of good T-Mobile service. I had not renewed my contract because I wanted to determine first if the problem could be solved. After several months of inadequate or no response from your service representatives, I elected to change service.
I then learned that I was being dinged with a $200 termination fee as well as an unwarranted additional month's service fee supposedly because the payment was posted 1 day after my monthly liking cycle.
I would like to avoid litigation and permanent disconnection by requesting that you eliminate the above mentioned charges because I never signed up to extend my contract or was ever informed that my contract was automatically being renewed for an additional 2 years. My final payment was paid and postmarked prior to the alleged 1 day delinquency.
These charges smack of money grubbing policies in effort to extract unreasonable fees from a good long term customer that is departing. If you were more fair and open about your policies, perhaps you would have fewer disgruntled customers. How can I ever possibly return to you for service in the future if you try to exploit me with unwarranted fees?
In the spirit of good business and good will I respectfully request that you reverse the $260+ of charges.
I walked in to a T mobile Store and talked to a store member about a non Contract service with T Mobile. The person who handled my account is named Dwayne. I told Dwayne I was only interested in a non-contract. I asked him about the phones he had for non contract costumers. I asked if he can offer me a similar flip phone that I current had with Verizon. Dwayne showed a flip phone that was as close to my phone T Mobile had. I was interested in the phone but, I did not like how it was designed. I complained to Dwayne about the amount of money I was paying to Verizon and I was searching for a cheaper monthly rate. Dwayne said he can set me up with a non contract for $59.99, nothing more not thing less.
I asked Dwayne if he can obtain my Verizon cell phone number. Dwayne asked me to call Verizon to obtain my account number. I gave Dwayne my account number. Dwayne asked me for I.D and my Social Security number. Immediately after he checked my credit. D Wayne said he can obtain my cell phone number from Verizon. He said once he obtain my number, my account will be closed and Verizon will send me a bill for ending my contract with them. I agreed. He said my credit was good and I can obtain a phone from the selection for non contract costumers. Dwayne compared the flip Phones to the flat screens phones in the selection. The flat screen phones offered more features than the flip phone, I was thinking about buying .
There was one phone I was going to select. The phone I was going to select was a flat screen phone with a keyboard that slides out from the back of the screen. Dwayne showed me another phone which was not in the selection. This is the phone I have now( Samsung SGH-T749).I had two phones to select form. I had to select from the phone that had the flat screen with the keyboard that slides from the back of it or the Samsung. Dwayne compared and contrast the two phones. I said to Dwayne, I never had a touch screen before! I asked if he can show me the Samsung phone in action. Dwayne turned on the device. He showed me some of the phone features. After I compared the two phones ,I selected the Samsung Phone. I did not get the receipt that day nor the contract. This event took place on 12/2/12.
I learned about my contract when I was in a mall. I just saw a T-Mobile stand and decide to walk up and ask what kind of new phone I can select with a non contract plan. The sales Associate asked me for my account information, after waiting a couple of moments, the Associate said I was not a non-contract costumer but I was in a two year contract! I asked the women if she had the right person. The associate told me my information. I Immediately called T-mobile and verified it over the phone. At that moment I felt played , robbed and betrayed. At that moment the Representative was talking and I did not even hear her talking.
Last Week ,I confronted Dwayne about this issue. I asked Dwayne if he can switch this plan in to a non contract. Dwayne said the contract can only be changed over the phone with a T-Mobile Representative. I then ask Dwayne if he can cancel my contract and waive the cancellation fee? Dwayne said he does not have the authorization to cancel my contract. I asked Dwayne, why would you Issue me a contract phone with a non contract plan? He said he made it very clear to me that by selecting the Samsung phone would put me in a contract plan. I then ask Dwayne ,why would you check my credit if I asked for a non contract plan? Dwayne was lost for words when I asked him that.
I then asked Dwayne why am I paying $72.80 cents when you said I will pay only $59.99 He said the most he can do is issue me a discount on my bill until it ends.Â By the way, Dwayne also said that the First month bill will be 80$ but after the first bill , I would only pay $59.99.Â This was my first independent Search for a cell phone service. I made it very clear to Dwayne that I never went threw this process before and I needed help finding a cell phone service. I was with Verizon for 5 years and I was on a second line and I would pay my share. I just want to end my contract. I know not everybody is bad or may try to take advantage of me at T- Mobile, but I just want it to end.
I called on Jan 20, 2013 to T-Mobile customer services and spoke to Elena. She was very professional and helpful and assisted me with my problem. The problem is that i do not have coverage (zero bars showing on my phone) in the area where I live. I visited T-Mobile about 1 week ago and spoke to a representative at the Independance Center, in Independence MO. He checked his locator screen submitted my home address and it showed that there was coverage in that particular area. I stated to him that although the screen indicated coverage, there was none. I had several friends come over to the house who had T-Mobile and they too were surprised that there was no coverage on their phone.
I had my SIM card replaced, Phone upgraded recently, and know it to be working up until I reach this zone area. I drive approximately three blocks out and i get four bars on my phone. I drive back to the dead zone and i get zero. My contract expired and I am up for renewal. I have a second line for my son and his contract expries in April of 2013. I have been a customer in perfect standing for 15 years and have not had a major concern with T-Mobile. I began with Ariel, then it was merged our bought out by VoiceStream, and then It became T-Mobile. I have had the same number for 15 years. I did not want to change carriers but i was forced to seek out another provider that did have coverage in this area and had a similar type of contract that I have enjoyed with T-Mobile for 15 years.
That company was Sprint. I am asking that T-Mobile waive the fee for my early cancellation for my second line that is under my son's name. I would have been happy to accept this charge if the curcumstances explained above were different. My justification for the waiver is that this is not my fault that the zone where i live does not have any coverage. I need a reliable carrier that will afford me the ability to access my phone since i use it 90 percent of the time to conduct business on it. I hope that you reevaluate your policy and not expect loyal or non-loyal customers to pay for something that they have no control over. I am sure that you agree that this particular case merits a waiver.
After three years of having a family plan (four phone lines) Our plans seem to change every month. Getting someone on the line to fix the issue is a nightmare and usually requires several phone calls, hours of waiting on hold and lack of competence from the employees/ management to resolve whatever issue there is on our account. I was suppose to receive a phone three years ago when I entered into the contract and am still trying to get an upgrade from them and as I type this have been on hold for one and one half hours. I have tried getting out of this plan for most of our contract but T-moble refuses to release my phone number back to me although I've had this number prior to having service with T-moble and have stressed to them I use this number on business cards through my work as a Realtor. The management is very rude and I have been hung up on a number of times after waiting on hold for lengthy amounts of time. Thank you for any help you would be able to give.
in november of 2012 i called to down grade services for 3 phone lines that I have with Tmobile and have been complaining of my bill is to high tomaintain and would stay until conract was ending of June of 2013 in which two numbers will be 253-397-8407 and 732-343-5336 no longer be in contract because my two years are over. Well I was informed by a representative last week that because i changed my rate plan in late november of last year that my contract was extended until nobember 2014. I never agreed to that in November and was never told by any representative of no such thing. I am completely disppointed and will not be forced into a contract that I never agreed on verbally or by signature and I would like a call back or a response back asap from someone in Tmobile!
Contract was renewed incorrectly, as it was discussed with Joe tag. # 1227381 after receiving a discount that when I paid the balance of , which was the $66 then the contract could be renewed and I would receive a "value customers discount" with 2 phones Galaxy 3 at a discount. I still have not paid any bill, as I did not get the opportunity to pay this until a week ago. when I call to make the payment the agent told me that my contract is renewed until the year 2015. Hence the contract has been breached I asked that t-mobile returned my account back to where it was before. One of the phones were out of contract 6464966430 was out of contract more that 3 months ago. and my phone was out of contract since January 29th. Thank you.
MY CONTRACT AGREEMENT WAS NOT CARRIED OUT, PRIOR TO THE RENEWAL OF THE CONTRACT. I WANT THAT U RETURN MY CONTRACT TO THE ORIGINAL BOTH PHONES OUT OF CONTRACT.
I signed up for a family plan with two lines. In 2009 i upgraded one phone and extended a 2 year contract on that line. I upgraded the other phone a year later and extended a 2 year contract on that line. It is now three years since I upgraded the first phone. Now I would like to cancel the first line and T-Mobile is telling me I have to pay a $200 early termination fee on that first line. How could that be as I more than fulfilled my two-year obligation? When I upgraded the first phone at Radio Shack I did not change anything on my plan.
11/19/2012 i recevied my statement showing a fourth phone had been issued to my account from the Edmonds T mobile store. I called customer service with my concerns and they insulted me with the suggestion that myself or my husband purchased the other phone I explained I was at work in duvall/and my husband been working out of town, I requested that they turn the service off now as not to accumilate any further expense to myself for t mobile as this apparently is a fraudulant transaction. I was told that they could not and that I would personally have to drive From Granite Falls to Edmonds to the T Mobile store the phone was purchased at and have them turn the service off. When I asked to speak to the manager i was denied that. I have been a faithful customer to T Mobile and dont need any additional phones and/or line and dont understand how a phone can be purchased to someones account if not a authorized person and have proper identification. I called the Edmonds store and talked to a retail salesperson at the store and when asked how a phone could be ppurchased without identification he had no answer when asked if there was surviance cameras he explained none were in the store until recently. My suspisions may be that a employee issued a friend a phone to a random account (mine) or some other illegal activity has taken place putting my good name in jeopardy. I simply again requested the line to at least be turned off and again I was told I need to go to a retail T Mobile store in order for that to happen. This is totally absud and unprofessional and by no means customer service I have done no wrong and have not autorized any lines to my account and and asking acknowledgement of the fact someone messed up on behalf of T Mobileand to please get the phone cost ,line cost, and any other cost pertaining to this transaction off my account and end this new phones service asap as I do not have any knowledge of this transaction.
i was tricked into by the female employee into a 2 year contract that i did not want when i called in april, ...i can not remember the whole conversation but she was fast talking me praising that my 20 months were fulfilled and that i could upgrade to have a yahoo messenger , youtube etc i said if it involves a new plan i did not want a new plan, yet she put me on one anyway, i found out about it when i called to tell them i have new things on my phone that i can not use my phone is to small for such thing well that was to know avail they said i excepted the new plain but i did not want it in the first place she faset talked me into it I was very happy that my frist contract was over and finally i can do what i want when I want and get the new cell i wanted but now I'm so so upset all i want is for it to be over so that i can do to a company that has no hidden agendas ,now I'm told i have to go on the enternet to file a complaint et ...i have been a good and loyal customer to t mobile and i never thought they would do me like this , i was actually warned by a young man at a boxing company on melrose that tmobile would do this to me and i didnt believe it i actually stood up for tmobile and said tmobile is the bestest thus far, then call to ask about something and next thing i know I'm in a 2 yr contract with you, i had just finished my frist contract and was so so glad about it i did not want another contract.." what part of i just fulfilled my contract did she not understand???
when i was ready to upgrade to a new phone that is when i wanted are thought would be my upgrade of choice not by trickery!
i think its so so unfair unprofessinal to take advantage of good customer i have now started to use bad language...i have been told that they can put me back to my old plan but my bill would be higher ! why would my bill be higher i fulfilled my end of my contract ...i want to upgrade by my own choice not by trickery please dont take my right from me this way i have been a loyal customer, i'm very unhappy every time i see others bragging about there new phone and look what tmobile has done to me i can not have the choice i wanted to have to upgrade of my own free will not to be tricked by fast talk that is so so evil and I'm very unhappy i can not upgrade to a new cell of my choice without your interference and trickery!!!! i dont want to be ont his plan with you it is by force and trickery that it is so , sencerity esther barton
i was told that i was not due an up grade until 2014 due to a change on my plan that i made when i called trying to get a lower rate for my two lines. i was not told that there would be a two year extension .i am now paying for two phone contracts because i had to open up another contract with another provider to get the phone that i wanted.i think this is un fair because i feel i was mis informed.i have been a loyal customer of tmobile for many years and i feel i should be compensated by dropping one of the lines on the acct. or get the phone that i purchased with the other carrier at the up dated rate
I have to admit I've had several years of great service with T-Mobile, however the last 1 (one) to 2 (two ) years our service has gone from bad to worse to now none at all and furthermore all we get from T-Mobile is the same ole crap...nothing works and they rather snidely state. "you can pay $400.00 dollars or wait two years to get out of your contract." that is nasty, because every time they do something they tack on more months of service. Now I'm paying 130.00 monthly for smart mouthed employees of t-mobile to bad mouth me and I don't like it.
I have three lines and two of my lines were not on contract only one was on contract. However, I was charged a $204 charge for number 3134146066. That has not been used or on contract and the company is trying to charge me a fee. I did not authorize or have that number under contract, the contract has been over for a long time. I spoke to someone in custom services a three - four weeks ago and they credit my account, now recently I was told I had a contract fee for a phone with month-month services. I am very upset, I hope this manner can be resolved quickly.
I'm trying to negotiate w/my wife contract which expiring next year fr. T/mobile to be a family plan. I have family plan w/t.mobile consisting of five lines excluding her's w/c our contract is finished early this month. We visited the T.Mobile near our place In Shary land, Tx. to upgrade my wife's contract to a family plan, instead this T/mobile customer/rep. called my cell phone & advise us that we can save more money on her plans & some sweet talks then she connected me to voice recording about the so & so of the plan, & on the last recording, it's gonna asked you to press# to decline or Press# to agree, which that time I dont press anything fr. my cell phone, instead I heard her fr. the other line talking so I asked her I want to verify the plans I never finished to asked for more details about the plan she connected me to another dept. I was amazed when the other Tmobile Rep. told me I already renew my family plan, w/c I dont even agree or decline , so now I have a new family plan plus my wife existing plan w/c we want to be included , instead I have new five (05) lines plus one (01) to shoulder. I talked to another rep. the only thing she can do is give me this e-mail "contract review T-mobile.com " and looked for the specific topic that I dont agree of the new contract w/c I dont give permission to the Tmobile re. mentioned before. I'm gonna call them again and see what's gonna happened next.
I disagree with the new contract date of December 2013. I would not agree to extend my contract as it is now as I am paying for 3 extra phones that I do not use. They were added to my contract withour my knowledge. I did agree with the mamager in the Meadowwood Mall office that I would have to pay for the delinquent charges that the persons using the 3 lines incured. I was told I would be charged $10.00 a month for the unsed phones only to the end on my original contract. I did change my minutes to 1000 but never was told or agreed that it would renew my contract for another 2 years. I DO NOT want to continue paying for phones I am not using, that is why I know I did not agree to renew my contract when I reduced my minutes. I have been a good paying customer for 7 years and would appreciate you attention to this problem. The extra phones was a aproblem created by my kindness to friends that needed a cell phone. they run up a $300.00 bill that I paid and now paying monthly on phones that they got by impersonating me. I only need the #775-247-7906.acct#416338666. home #775-273-7290,work 775-273-2208.
In December I purchased three phones , two of which I had to take back. Okay I could deal with that. Then when I tried to set up the phones with existing numbers we had they told me we could not do it. Okay again I could deal with that. The very last straw was on Fri. Feb. 23, 2013 , I called to have one of the lines turned off and the person on the other end told me he could do it but that it wouldn't take effect until after the next billing cycle ! I informed him that I would not pay for something that was not and will not be used . He gave me the email address and told me to file a complaint.
Today I called T-mobile to cancel my 2-year service contract. But I was told that I would be charged $400 penalty for early termination and the contract coulnd't end untill July. But the contract copy I got from T-mobile agent states the contract start/end date is 1-8-2011 to 1-8-2013.
Not even mention how we suffered from very bad receptionat our home for the past two years. It was either no signal at all or you have to be very close to the window in order to get a bit signal but the phone call drops very often.
And one more thing I don't understand. Since the contract star date is on the 8th, why the billing cycel date is the 18th. T-mobile only let you cancel it from the 18th which they can charge you 10 more days.
We are very upset about T-mobile. Hope this issue can be solved in a timely matter.
I had been a customer of t-mobile for years & years now, have never had a problem till now. My last 2 years contract ended in November, but before this time I inquired on how to remove 2 lines that I haven't been using & they said I have to pay a termination fee because I have a 2 year contract that ends in November. So I patiently waited for that date, when my contract ends. Also planned to switch my carrier after my contract ends as I wanted an i-phone. Not that I have a problem with t-mobile, until now, I just was interested with an i-phone.
So time my contract ended, went to a t-mobile sales store. The salesman was able to talk me into staying with t-mobile, & so I did. I upgraded my phone, extending another 2 years of my contract. I asked them to remove 2 of my existing lines which I have not been using, though I paid for those 2 lines for 2 years unnecessarily, I did it because I had no choice, it was my mistake. Like I said, I patiently waited for my contract to end, to either change carrier, or extend my contract, but of course making sure I get rid of those 2 lines I have been paying but haven't been using & they told me, why don't I just keep it, it's free anyway.
Even when they said it will be free, I still insisted there would be no use because I already lost those sim cards, so for sure I cannot use them. The store salesman was on the phone talking to someone else & also gave me the phone to talk to her, if I remember it right, & they insisted I keep those line, they will be free anyway, & said who doesn't want something free, after telling them I lost those sim cards already. So anyway, they got their way, said I might find those sim cards one day Believing what they said, I never even check my bills before paying, I just pay unless there is something suspicious, but this time I happened to check my bill, & found out I pay $7.95 for each line every month, which I don't use them , much more I don't have both sim cards, & surely it shows in your record.
It would be unfair for me to pay another 2 years almost $16.00 every month, when I asked those lines be removed when I extended my contract. I already paid for 2 years without even using them, wasting my money, I am not so stupid to pay that extra $ for another 2 years. My account number is # 447-226393 Phone number I am reporting not being used & asked to be removed when I upgraded or extended my contract, but agents ignored me or gave a wrong information are: 205-223-3258 and 205-413-1001 Surely your records prove that these line have not been used, so there is no reason for me to keep them. Like I said for the years I have been with t-mobile, I've been no trouble with my business with you. Hoping this matter will be taken cared of. Thank you for your time & patience.
I have been with T Mobile for a about a year now. However almost every single month I am on the phone with to fix one mistake or the other regarding my bill. I paid my bill every single month. One day my phone was disconnected and when I called them up they said that I owed a balance of $15.00 which I did not know about. they indicated that they text me, they called me and I did not respond. I have 5 lines and when I got my bill the following month they had charged me $105.00 reconnection fee. My bill was close to $400.00.
I called them and ask about why my bill was high then they told me that it it the recconetion fee and they is nothing they can do about it and there is no one in there company wh can wave that regardless of the all the mistakes they have made on my bill for several months.
I have decided to go over all my bills from T mobile to look for all the mistakes they made and I am going to write a letter to the CEO or someone of the equivalent. I also will let them know how they legaly rob people for a payment of 115.00 right or not right they will legaly rob you another $105.00.Â That is T mobile they make mistakes, don't aknowedge tem and then they legaly rob you.
I am sure it is somewhere in their small legaly rob writting, because no one told me that.
News to me but again they are the ig time corporate. I am looking for another cell phone company or may be I should start my own where I can treat people with dignity.
I 12-28-2012 went inside T-Mobile store too pay my bill of 236.71, My daughter came over and told me about an agreement her in the t mobile lady made that was suspose too be on her phone, that was suspose too have nothing too do with the other t wo lines because i dont need an up grade and didnt ask for one.
i have no insurance on my line. Juanita will explain the conversation that she had with the sales lady when i call in for them to help me with a trouble with my phone the lady said she was goin transfer me see if the loyatly side could help so the lady said she see we been good with tmobile and she was goin creidt the account 200 dollar for all the trouble plus i could do a half up grade.
then she said hold on she went to talk to a supervisor and said i could do full upgrade plus she was going bring the phone bill down to 150 and all this was suppose to be done on my line the other 2 line did not wanna renew so i feel i was told false information bout upgrade and the credit even whn she transfer me to agree to the 24 month contract the operator said only enter the line in which u wan upgrade and i only enter my line so i never agree to do anything to the other line i was only callin in for my line.
I spoke with them at t-mobile about this situation and the Manger there name Danny inform me on what i had too do his reference number is 0623509, i have no ideal about what conversation went on with my daughter in the sales rep, because we dont have no upgrads on no phones and we dont have no new phones so why do i have a new contract with somthing that i dont even no any thing we dont have are want anything too do with this agreement.
So Please Can Some One Give Me Some Answers Please i have been a loyal customers for 9 months,I dont want a new contract and didnt ask for one.
2nd concern. I want out of t-mobiles contract. I have spoken to with countless and useless CRS, Techs, Loyality dept. All have been able to resolve my isues I GET NO SERVICE IN MY HOME. Since purchasing this phone 12-31-2011 I've had THREE REPLACEMENT PHONES.
The only way I can use my phone to drive to a location that provides me with service. I want t-mobile to pay off the $200.00 contract and a additional $200.00 for the phone.The entire situation has created a hardship on me I am a AMERICAN WITH A DISABILITY. I NEED CARRIER THAT PROVIDES SERVICE.
If you looked at my file I have filed over FIFTY PLUS concerns. This is unacceptable. I have been loyal customer for over 10 years. On dec. 27th I was told by a CRS the towers closest to me dont support 4g and no plaans to update. I went a mile up the street tonight to load a app for my HMO. phyicans site. 45 minutes it wasnt loaded. i
n fact factory install app for hot spots came on, 4g came on and I had 4 bars. ONE HOUR LATER. THIS IS UNACCEPTABLE. why pay for a service that isnt. I want a answer. T-Mobile needs to pay the $400.00.
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