T-Mobile Complaints Continued... (Page 14)
1101+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000In the morning of 05/02/2015, I could not find my phone anywhere and I believed that I have lost my phone (it is an SAMSUNG NOTE 2 with original carrier AT&T) I reported lost online right away with T-mobile. 5 minutes later I found my phone on my driveway so I chat with T-mobile online to report that I found my phone. They told me no problem and stated that nothing has been changed and they will put a note on my account that I found my phone and I should not worry at all. 3 hours later I could not make any phone call, suspiciously I check and clearly my phone is blocked due to lost/stolen. I called and chat with T-mobile they said they do not block my phone because it is an ATT phone and suggested me to call samsung or ATT. I called samsung they refer me back to T-mobile/AT&T. I called AT&T they said because I do not have ATT account, nobody called to report my phone lost/stolen and my phone does not attached to any ATT account so nothing to do with them, they did not block my phone, it must be from T-mobile when they reported to the US blacklist data base. Now I am stuck with the brick phone nobody is responsible. Anybody can help me
It will not let me take the one star off. Your company has the absolute worst service I have ever seen. I have been with your company for 8 years, and about 3 weeks ago, I called up to INQUIRE about adding my daughter on my plan for text and voice since she cannot get the internet on her phone with your company. I was told it would be $10.00, then when I went on to pay my bill, the person in sales put me on a family plan. This is fraud!.
I plan on following this up with the FCC. I called in about 7 days ago and they apologized and said all the right things and your customer service department said it would be corrected, and I would see my corrected amount on line. I went on this evening and NOTHING had been done. I spoke to your rep, Grace, who was very nice, and assured me this would be fixed. I then spoke to her supervisor Becca and told her this nightmare story and also told her that I have never paid my bill so late in the month due to your company's error.
She then told me the bill was fixed, and I would see the credit in 24 hours. Let me tell you, this is what I was told 7-8 days ago, and nothing was done or corrected! I then asked her if I could pay this right now, she stated of course, but it would be a $5.00 charge. I'm suppose to pay for your company's error???? But I could be transferred to the auto pay, and it would not cost me anything. Have you people no sense!!! I will tell you, which I'm sure at this point no one will do a thing since I am referring to nothing was done until I had to call a second time, I am NOT going to pay the 5.00 and I am going to Verizon. I have had it with your company and the incompetence and fraud that you pull. Again, I am going to the FCC. Something needs to be done about your unlawful and deceitful practices.
I am responsible for 10 lines that I have with T-Mobile. It is supposed to be a family plan. brothers sisters sons daughters. I have tried and tried to get an exact break down per phone as to how much each # cost so I can collect from my brothers and sisters what they owe. Every time I call I get a different amount. And it never adds up to what the bill I get. So I wind up getting screwed out of about 60.00 bucks out of my pocket. This is ridiculous. I got you ten extra customers. and I am doing the collection from all the family members, but I come out in the hole every time because your employees can not or will not give me a break down. Upset in phoenix.
I have replaced several phones due to a variety of reasons, but I must say that service disruption is at the top of the list! The most recent replacement that I have gotten does not load my email, which plays a HUGE role in my life, seeing that I use it for work! (OVER 200 EMAILS A DAY) Just this past weekend, a client of mine was stuck overseas for 2 days!! in Frankfurt!!! all because he couldn't get a hold of the person that helped get him there!
Due to this faulty network, that seems to be on a VOLUNTARY basis! I am now in debt to the company that I work for, $2,452 and some CHANGE, because that is how much a one way BUSINESS CLASS seat costs from there back to Seattle! I tried to reasonably handle it with the agent, and his supervisor, but it seems that everyone is to busy maintaing a quote or trying to make a SALE. I don't expect T Mobile to pay my debt are anything; that's just not how this scheme gets down. But after being told that I could have a $102.00 credit, and then transferred all around their office just to be told by some other clown trying to play Supervisor, that that wasn't something that was said brought me to complete halt.
Because at that point I realized that T Mobile's call centers are actually fulfilled with a squad of monkeys! I have been going back and forth with the exact same nonesense, and life's just too short for that. My even BIGGER complaint is, who the heck hires these people? PLEASE LET ME KNOW, CAUSE I COULD FOR SURE RUN ONE OF THESE LOCATIONS, it wouldn't be hard at all; just pick up the phone, transfer it to you, you transfer it back to me, I'll put them on hold for 10 minutes, transfer it back to you..............and then we will flip this coin to figure out who has to say "Sorry, but no" to the person on hold. I just want to know if there is actually someone professional running the whole company itself, because there's no way it's just 611 that handles everything.
I went to a T-mobile store in Uptown Albuquerque, NM with a friend who was having problems with her phone. While there, I was persuaded to convert my service from Verizon, whom I had been with for many years to T-mobile with the offer of a free mini IPad and buying out my current Verizon contract. It just so happened that Jessica Keith, a Field Support Manager from AZ was on business in that particular store at the time, and she was actually the person that waited on me and completed the conversion process for me. I had an IPhone 5 that I had purchased at Verizon which I was allowed to keep and have my data converted from Verizon to T-mobile with no problem; However I was told that I would need to bring in a trade in phone for my husband's line.
The next day I took in another previously owned IPhone and my hunsband's Motorola Droid Razar which we had recently bought and were still paying for with Verizon. I told Jessica that my husband really liked his Droid and really wanted to keep it and that I preferred they take the IPhone. She informed me that they could provide me with basically the same phone and we could include paying for it on my monthly bill. I informed her that we were still paying for it (my husband's Droid) and she assured me that T-mobile would take care of it when they paid out my Verizon contract and "It would be a wash." So she took the Droid as the exchange.
I did finally receive the Visa payment card to pay off the Verizon contract; and assumed all was taken care of and well. Subsequently, I received a letter from Verizon Go Wireless charging us $300 for the unpaid Droid phone which I assumed had been included in the Visa paycard. I have tried numerous times contacting Ralph at the Uptown store and Jessica (I still have her business card). Ralph promised to call me back and never has. I left Jessica several voice messages, she finally returned my call ONCE, but didn't even bother to leave me a message. I have called and left her more messages and have still not received a return call.
In addition to the initial $300 charge, I have now received a letter from Aldous & Associates, Attorneys at Law threatening legal action and now wanted $300 Delinquent Balance, plus $90 pending collection fee for a total of $390 within 30 days. I would greatly appreciate it if T-mobile would stay true to their word and take care of this debt before it becomes a problem on my credit report.
I tried to pay my prepaid bill with a credit card and was denied. i finally talked to someone in the billing dept and they inform me that a payment in January was cancelled and reimbursed to the card holder. It is now almost May and have never been notified for it or had my service suspended. Last month i had to call and talk to tmobile reps because i paid the bill and it was posted on the persons account that owned to phone before. i have since January used credit cards to pay and never was told or notified of this matter. I would like to know what i could do to fix this and stop the invoices i am had to deal with Thank you for your time.
I want overseas to Morocco, while there I was checking with customer service about an existing issue that"s when I found out that I am being charged over $400 for texting when I spoke to so called account specialist he assured me that texting was free and that I shouldn't worry, only to found out that it was a total lie once I got back to the state. I spoke customer care but nothing was accomplish totallly disappointed with a company that I have been with for over 12 years the perfect picture of corporate greed .
My contract was ended on the 4th of January 2015 as I was informed by Alexa one of your members of Staff responding on my request yesterday the 15th of April 2015 at around 12:40 , along with my wife's contract too and it will be followed by my other three children's contracts which will be ended on the 1st of June 2015. I was not alerted by T-mobile company about the nearness of my our contracts end or receiving new offers! I was not given a Nano memory card along with my Experia -S Which was offered to me with my last contract! . I requested it yesterday through my call to Sanalia/ Member of Staff and I was charged £10:21 and to be delivered to me within three working days.
The surprise was today as I found my SIM inactive on my mobile phone and I can not make or receive calls on it and I believe that it has been disabled by your technical team before I receive my new SIM card! On my enquiry call today Thursday the 16th of April to a lady who is called Lee and who asked me about characters of my password and later about my Sim card number which I should have had it in the box of the phone as I am still using my old Sony Ericson Model C902. I explained to her that I do not know my password or the SIM card number as I am busy at present for preparing for the Tax Financial Year. she kept on repeating my first name without giving any alternative way that we could reach a solution for my problem and she hanged up her phone in a rude way!
I recalled again around 11:28 and a member of staff called Ian answered me and he repeated the same questions to me and I informed him that I had no time to go and search for my Sim card number and I do not know my password and if he can e-mail it to me . His answer was that he can not help me without obtaining them. You put me in a dilemma and I want you to get me out of it immediately please. I am considering to leave your company with my family members .
On April 14, 2015 At store #9795 my husband and I encountered the worst customer service in our history of affiliation with this company your representative Danny. I signed In on the customer wait list. We were later beckoned by Danny whom was on the phone as if we were animals, instead of him addressing us as loyal customers to T-Mobile. We did not move, finally Danny came over to the area we were sitting and once again Danny didn't address us respectable customers. We then began to explain our problem. We quickly discovered from Danny's lack of experience he was unable to assist us. We then asked for a manager. Instead of Danny respecting our request to obtain the manager he went and brought back Jazmin the representative that created the problem for us on April 13th.
We again explained to Jazmin that we needed a manager. Liz the manager came to our aide 15-20 minutes later. In the mist of waiting on Liz I asked Danny whom wasn't assisting customers to give us the number to customer service. He rudely told us he didn't know it and he was new. We responded by saying go and get it from someone that knows it. Danny then exhibited a major attitude and starts shaking his head as if we were bothering him. At this time Liz enters the sales floor and we explain to her that we have a major problem with Danny. She explains to us that she will speak with him and have a meeting on Saturday. The customer service in this store is horrific!!! Where is the diversity at this location? This store is employed with all Mexicans. Where are the African Americans and Caucasians? There are so many other mobile carriers on the market now. The behavior at this T-Mobile Store is unprofessional.
I have several complaints:
1. I switched over from Verizon in December and was asked to send my IPhone 5s to T-Mobile and I would get a $352.00 reimbursement for each phone. I sent 3 phones in December and have yet to receive credit on my account. When I tried to follow up I got transferred over 5 times staying on the phone for over 30 minutes and no resolution
2. The T-Mobile service is not very good in our area. I have complained several times and hasn't got any better.
3. While I promised my bill would be lower than Verizon, my bill is the same with worse service.
Without getting any resolutions I am ready to go back to Verizon unless this is resolved immediately.
I had to get a new phone because water damage to last phone. Went to T mobile store and t mobile representative sells me a boost phone so I'm no longer on boost. I had just paid my bill a week prior. So I guess the t mobile representative knows what he's doing so I walk out with a bogus galaxy III had to go back 2 days later because was not getting any phone calls in and got switched back over to t mobile from the very upset representative who processed to switch my galaxy III to a broken Nokia Windows phone yet where's the 3 weeks prior money from when the t mobile representatives changed my company. Now all the sudden the whole account has disappeared but your getting paid twice. You should take the t mobile account from this crook
I recently tried to discover what sim card my pre-paid Alcatel One Touch Evolve 2 used. There was no indication whatsoever to the one that i needed. The sim slot looked small so i bought that one, it was wrong. Again, i bought the regular sim card and it was too large. I contacted customer service,and even they had a hell of a time trying to figure it out.Walmart was the same. WHAT IS WRONG WITH YOU PEOPLE!!! How hard can it be to put the type of sim card needed on each phone package? NOT HARD AT ALL!!!!!!! I lost $50 dollars because you can't apparently use any common sence!! P.S.- You probably love the confusion just so you can make a few free dollars.!!!
I am a current customer and have been since 2007. I received a collection for $138.00 from Convergent via TMobile. TMobile told me the bill is from 2011 but just sold the debt to Convergent on Jan 24, 2015. Yet they never informed me that I had an old bill and my current phone has been the same since 2010 and with TMobile. They told me they cannot discuss it as the supposed debt belongs to Convergent as they bought it? I filed a complaint with the FCC and am sending a copy and a letter for demand of explanation or removal within 7 business days of receipt by TMobile and Convergent and am paying a tracking number via the Post Office. It seems like a scam is starting with TMobile again and I wonder if anyone else is getting this problem? I am leaving TMobile this time for good and I have no debts ....but then again they might create one and sell it to someone as it seems this has happened above!
Purchased phone and plan for grand-daughter. Was told bill would be $60 a month. Was given a card that was free for IPad for wireless. Told them I have wireless at home but said free take. Took and went back in store because could not figure out what to do with card. They said Ipad was older would not work. Found out you was charging me. Found out I had many charges because bill was never at $60. Cancelled plan and you guys keep saying you are sending box for the connection but never have received box. I call - nothing, I go in the stores to say I have not received box - nothing. I feel as if I am being set up to pay a fee because I cancelled. Why can't I just bring your equipment in the store??!!
If I could give a negative rating to them I would, I WILL NEVER EVER GO BACK TO T-Mobile AGAIN. I'm beyond pissed with this horrible company. Back on February 23,2015, my husband and I switched providers over to AT&T ( BEST decision ever!!!) The representative's for T-Mobile I spoke with over the phone and in their store, had told us that our bill would be updated in 3-4 weeks. and that they would mail us the final statement. After that we could come in and pay our final bill. which was fine, whatever so we put money aside to make sure we wouldn't spend the money we had to pay off our bill and phones we had with them.
On March 1, our account was charged $166. to close out what we needed to pay on our account. no statement in the mail, no email about the charge and nothing about the phones so we waited another week and a half to see if anything would arrive late, or anything else would be charged on our account so on March 9 ( a total from when we canceled about 4 weeks ) when I decided to finally call customer support and ask about our bill we hadn't see anything about the phones still at this point and wanted to know what was going on with our account if it was closed completely or not. the customer service rep said there was nothing showing up on our account with them about phones and that it appeared to be closed out COMPLEATLY. which I thought that was a little fishy ( I've been screwed over many times by bills coming out late or charging one account and not the second, so I wasn't going to let this one get me), so I went down to the T-Mobile store and asked the same questions. they came back with the same answer everything was closed out and nothing more appeared on our account. so I asked for a print out of the statement. to see with my own eyes and have proof and sure enough reads 0 on everything.. okay cool, maybe I just got lucky and paid enough on the phones they wouldn't charge me anything else..
NOT!!! then today April 1 I get a charge on my account for 600$ ( NO money in my account what so ever, I used the 600$ to buy new baby items ) and a Month and a half after I close out my account with them .. What the HELL!! literally. so of course I call Customer service to ask what is going on I have my print out that say I didn't owe anything more. Then the rep proceeds to tell me that the $166 they charged me on March 1 was for the billing Cycle from January to February ( No shit SHERLOCK, I know this because I paid for it the beginning of March. meaning it was from the previous billing cycle) and that our bill was not updated yet, on March 9 and wouldn't have shown the phones. She then proceeds to say that bill for the phones wasn't updated till March 11 because it was on a different billing cycle from the February to March cycle, WHY DIDNT ANY FREAKING ONE TELL ME THIS out of the 4 people I contacted the first 2 being the day we switched providers who said 3 weeks our bill will be updated showing everything we own on our account INCLUDING the phones, and the other 2 who I contacted on April 9th after the $166 was with drawn..
Not one of them could tell me that there would be another "billing cycle" as the lady who I spoke with said.. No one could look at my account and say hey looks like you closed it out this day which would put your last billing day on this day so a final payment will be taken out in April.. IM SO FED UP WITH T-MOBILE they charged to much for their SHITTY service. and their customer service Reps need to be in training longer to learn what they are dealing with on customers. its ridiculous 4 people, 4 people who told me the same thing not one of them could catch this..
Needed to jump note 3 to note 4, it quit charging, after 1&1/2 months note 4 lost sound & would not ring for incoming calls..told I had to wait for shipping of refurbished phone. I purchased a new phone from store now it can't be replaced except with someone else's issues..30 yrs. Of being with Verizon I chose tmobile with expectations of an honest company. Buy new product, should be replaced with new product within store of original purchase. I have 5 phone lines, a hot spot, & ipad. I pay my bill diligently every month as is my obligation & promise to tmobile. My belief as a customer, tmobile should respond in the same manner of courtesy & respect to customer needs..now I'm without a functional phone & at 70 yrs. Old if a emergency arises I'm s.o.l. thank u for the inconvenience & hardship.
Your service is TERRIBLE. I regret the day we left Verizon. I wanted to go back but we've already bought phones through you guys so my husband wont allow us to leave. My son and husband bought brand new LG3 phone when we signed up with Verizon. We also purchased insurance for these phone so that we'd have the piece of mind that they can be replace if anything happens to them. NO ONE EVER TOLD US that we would have a $175 deductible, which was the first shocker. Secondly, no one ever today us that our phones would not be replace with new phones if ours were broken. I am even unhappier with T-Mobile then I already was. My son broke his pone and I'm stuck with a refurbished phone. Had I known this I would have saved myself the money and bought a refurbished one on my own. I called Assurance and they said that they do sent new phones if there is not a new phone available. I WANT A NEW PHONE!! I want to actually leave T-Mobile all together. But since I have to stay, I WANT A NEW PHONE! I will not stop complaining until I get it.
Dec. 16, 2014 I had been with ATT and was tired of not being able to get service on my cell phone so I called T-Mobile to see if the tower in my neighborhood was theirs. They said it was so I left ATT to go with T-Mobile. I was going to keep my phone and my same number and just buy one of their sim-cards. The sim-card came in and it was wrong. The very first thing was wrong dealing with T-Mobile. Anyway after a month dealing with them just trying to get the correct sim-card I stayed because they said the tower in my neighborhood was theirs...they lied!! It belongs to Verizon. So January 27th 2015, the correct sim-card arrived and I activated my service. I could not get service. My phone would either say "searching" or "no service detected". It used up my minutes so I had to purchase more useless minutes. I purchased $40 more and still could not get service and since the "number" was used...(searching or not detected) was considered use of minutes. The 2nd of February I cancelled with T-Mobile and called the home office. They said no problem they understood my frustration and I would get a refund. After they get you to someone who can do something...they hang up on you or being on the phone with them so long your battery dies...I've kept calling back getting the run-around. So in-short...T-Mobile will lie just to get your money! DONT USE T-MOBILE...THEY ARE CROOKS!!!
On January 14, 2015, a year and a half after I originally opened my account with T-Mobile, I was a victim of identity theft and T-Mobile allowed someone to add 2 new phone lines to my family account which I had been told already had a maximum of 5 lines. This individual then charged more than $1,600.00 in equipment and fees to my account, charges that I am still being held liable for. I discovered these 2 new lines 2 weeks later as I discovered a range of other purchases bought on my name and credit. I called and reported the fraudulence immediately.
The fraud department, instead of assisting me by closing the lines and removing the charges on my account, told me that I, the victim, had to name the suspect in order for them to release my responsibility. They alleged that my family members were in contact with the criminal citing call logs showing 1 minute calls coming to one of these new lines. Initially, I thought that this information must be the result of computer error for the call log to show that my family was calling this line because none of us knew the suspect and we had never made any calls to this line. In addition, these alleged call logs conflict with our own records, which have been printed from my accounts on T-mobile's own site.
Recently I contacted T-mobile with the name of a suspect in my identity theft case, after receiving an update from an officer at the San Diego Police Department. I faxed them copies of the police reports and of a signed affidavit of fraud. T-Mobile refused to accept this new information and demanded the police report with the name of the suspect, knowing very well that the police would not release the documents because T-Mobile had not been cooperative in helping them catch the criminal, and because the case is still under investigation.
After working with the police and with several stores in the San Diego area, my experience working with T-mobile has left me with the strong belief that T-Mobile employees were involved in the illegal fraudulent activity on my account. They allowed someone to remove my PIN and add new lines to my account when I had set up the PIN as a protection measure, and while the company has my ID and my signature on the file. They then altered the call logs to shift the responsibilities to me. The fraud department wouldn’t take my report as a victim of Identity theft seriously and wouldn’t cooperate with the police to help catch the criminal.
Please investigate these illegal activities at T-Mobile. A large national telecommunications company should be responsible to its customers and should be participating in ethical business practices. Their capital and influence should not be a tool to criminalize and victimize their customers, especially ones who have already been victims of crimes.
T Mobile initially lured me to them with their cheaper than Sprint plans and the "We'll pay your Early Termination Fee" routine. It should be called the "You pay your Early Termination Fee and we may or may not reimburse you depending on how many flaming hoops your willing to jump through or till we get sick of you bothering our customer service department". I've had so many promises to fix this refund problem by so many reps and each has failed, Purposely?. Hey T Mobile, I get it, you're a big huge mega business with an army of lawyers to keep the riff-raff customers from defending themselves from you. You win, keep my money. Good bye T Mobile and I'm taking all five of my accounts with me. BTW, I'll pay my final bill in six to eight weeks in a $10.00 prepaid VISA card. And when you call me for payment, I'll promise you the check is in the mail with a cheery attitude every single time.
My family has been with t mobile for over 12 years and the service we're receiving is beyond unsatisfactory. Recently my sister and I decided to come off of our parents plah and be on our own. Upon speaking with a few representatives, we decided to stay together and not be on our own because we would receive more data together. My sister however, did not sign the authorization.
I tried for years to get my wife to join my T-Mobile plan to save us money. She handles all my appointments since I am 100% disabled, with 4 different doctors, due to a nerve disease. She eventually did join my plan, was sold a 600$ smart phone and we had to sign a 2 year contract. After 22 months her phone quit working. After weeks of changing phones, installing new stem cards, 4 trips to the store that sold us the phone, and about 5 calls to technicians we were told her phone was a 4G phone and our nearest tower was a 2G tower. This, we were told, means it will never work, and they were suprised it ever worked.
I told the last supervisor I talked to that I had to leave T-mobile and find a new phone provider. She insisted that I pay 100$ to get out of their contract. I got a little upset at this and told her it would be a cold day in he!! before I paid another penny to someone who screwed me out of 600$ already( for the phone they sold me that won't work where I live). Instead of billing me 100$ to break my contract my bill is now over 600$ and continues to go up! Please tell me what I can do about this injustice that keeps on going. Can I make them pay for the harassment and destruction to my perfect credit. We've called them and they don't care one bit about what they've done to us.
I called customers service to get a new phone, My current phone from tmobile is broken again! I talked to a rep about a phone, but was not sure I wanted to spend that much on a phone. The Tmobile rep assured me that he could take $100.00 off the price since I was a loyal customer of many years. I received my contract for the financing via my email and the amount was wrong; It still has the original amount on it. I have tried to call customer service back to tell them what happened and I was told that tmobile does not discount their phones but if I sign the agreement for the original amout they would take $100.00 off after 30 days. I was also told that there was nothing about the phone being discounted from the other rep. I asked to get it in writing but was informed that could not happen. I do not feel that this is a trustworthy deal,and since by phone is still broken I can not wait. So much for my loyalty...I feel like I was taken advantage of, and I think I will go to another company that is down the street from my house.
on about the twenty third of February I got a message saying if I topped up five pounds within five days I would get five pounds credit free I topped up five pounds on February twenty sixth and still have not got my five pounds credit.I have rang you twice about this on both occasions being put on hold,first time I rang I was told the money would go on within five days, today after over half an hour and being put on hold twice for over 10 minutes I was told someone would ring me back within two hours that was at 13.30 it is now 16.20 and I am still waiting.I am absolutely disgusted with the service I have been given Kathleen lavelle.
I used to be with Vodafone and got told about your smart pack so I changed over to t-mobile got my £10 smart pack first time no problems last month I had to complain because I had over the £10 credit and only text your free numbers 441 and 150 and now the same thing has happened to me again top up £10 so I had £10.09 credit all I have done is try and get my smart pack 10 this month again but I have texted 441 and 150 and now I only have £9 credit but only texted your free numbers and can't get my monthly smart pack so I would like to see if we can stop this from happening and make it as simple as it said it would be before I changed networks and I would like my smart pack added as I have not spent any of my credit so I would be greatfull if it could be sorted for me as soon as possible please
called and a replacement on a warranty got a sg2 sent it back within days and got a lgl9 because the gs2 did not work rite.they charged me for it the whole time over 300 bucks and they have the phone.do not buy phones from t=mobile warranties will rip you off and don't ever do bussness over the phone with them you will get ripped off. I bought my phone from hsn got a better deal 50 dollars cheaper and a better warranty with it. they will give you nothing but a run around. their service I have no problem with buy will never buy a phone from them.if you do deal with them keep records of everything and if you send a phone back to them put tracking on it just don't send it back in the box they give you they don't want you to track it going back.and if you do not ask them everthing whe you talk to them they will throw in charges you don't know about go over all details befor you hang up that check on them latter to make sure.
I need to bring to your notice the way in the past few months I have been receiving different billings as in regards to clear usage of my lines. I have been frustrated every month in having to deal with my bills and sometimes it seems it is a deliberate effort to frustrate and forcefully make your customers pay for what is not used. I started with Tmobile by paying $176 +/-, the 2nd month it went to $200 above, and that is how I have been receiving the bills on monthly basis, it is either someone is nit communicating right because by the time I will eventually get someone to listen to my compliant, I will find out that each individual working with the customer service has a different understanding on what packages you guys have so there is always a wrong information been passed down by CS representatives. this has made people like me to have to pay in excess to my monthly bills. last month after a whole day trying to resolve my bills, I eventually got like $23 reduction in my bill and was asked to pay $211, which I eventually pay $176 to balance $35 at a scheduled date. on of the reason they gave in respect to my fluctuating bill has to with international calls made through an APP installed on my phone to make international calls 'REBTEL'.
I was told that the app wasn't working to specification that was the reason I still get billed on tmobile even with the fact I still don't believe I make international calls through tmobile, but in anycase the REP that attended to me said they could block my lines in furthering making international calls without my notice and I said they should go ahead to block any service put in place that interfere with me making international calls through REBTEL. Now, checking my account this night Feb 24th, 10pm, I saw an outrageous bill of the $255.82, now if you deduct my outstanding of $35.36, the total comes to $220. Please what is this amount for again. I try my best to keep to my limit so that I don't defaults in contract and all this boils down too integrity, that I will not want it to be harmed by tmobile. I ma sick and tired of the frequent problems. please I need this service to look into this problem because as it is, i cant pay a dime from the bill I see in my account of $255.82.
The latest complaint is today Feb 25, 2013:called customer service and told them I wanted the email or website given to me before Christmas 2012 to cancel my contract. I was passed to another agent, aledgidly going to asist me. It ened up as we at t-moble wants my busniess and is going to make every effort to use the phone maker as the excuse for their lousey service.
If its true that T-mobile makes recordings of conversations held pertaining to concerns and problems, it has been noted, the amount of times I have called or have been online trying to keep my phone and service working.
I have payed all my bills - even had auto pay.
I am paying to partisipate in a Stevne King novel! The relationship with T Mobile is a nightmare.
No one is paying for the gas that I use to go to T Mobile, my time spent expaining the problems having with the phone, since August. I had Verizon for 10 years, and Consumer Cellular. NEVER have I had the mind-bending discussions on why they doesn't back up the phones they sell, or the shell game of paying for a new phone because of the leased phone stopped working after 3 months.
I want to be removed from any association from T Mobile. I will gladly give your phone back.
I will not to pay for this non working cell- phone,this is not my fault ,and I dont need no more your contract. since phone not working and my husbend not work becouse costomers not reach him and busenes not working.cansel this contrakt with no charge,if you charge so you have to pay my husband for one week,he not working becouse cell-phon doesnt work.
T-mobile holds you hostage for renewal. I have been a loyal customer of T-mobile for over 9 yrs, never had an incident, pay timely and full payments no partials or payments plans.... T-mobile does not have nearly the same coverage as other providers yet when my daughters phone became eligable for renewal, I chose not to do so and wanted just to suspend the line. I was told that she is attached to my line where I upgraded last year thus now making her line only eligable until mine. Never mind her phone no longer works and that her last upgrade was 26 monts ago which means that her line has completed her obligation to the 2-year contract. T-moblie has found a way to not only not provide the adquate coverage that my daughter needs because they don't have enough towers but they also is holding my account hostage because they want to charge me $200.00 for early termination...Really a phone that has a 26 month timeframe is early terminiation, but oh buy the way if you need a phone you can buy one from t-mobile and we will sign you back up for another 2yrs...This is some bull..... now I am truly disappointed with t-mobile... I have put up with their inabilty to provide adquate coverage but now they are putting my child in harms way...I need to be able to speak to her where ever she is with out having to pay 200.00 on a phone that has met the 2 yr committment...Let me go... and belive me I will end my contract when my is due, but I am sure there will be a 200.00 charge for that. too.. they are also given conflicting reports, please be aware if you have separate contracts... you will now be lumped togther and you will not be aware be cause you dont get a written contract.... I am so disappointed this is truly not customer service...I am finished with the contract I should not be penalized with this charge..Really T-mobile you shoulb be better than this
I haVE A FAMILY PLAN BEEN WITH TMOBILE FOR YEARS WHEN MY PLAN WAS UP RIGHT BEFORE BACK IN MAY AND JULY I ASKED THAT THEY DROP ONE LINE BECAUSE MY DAUGHTER WENT WITH SOMONE ELSE,THEY ASUURED ME WHEN MY PLAN WAS UP I WOULD NOT HAVE THE LINE FOR HER,WELL I WAS NOT CHARGED AND NOW I AM AGAIN FOR HER LINE I DO NOT WANT TO PAY FOR A LINE THAT IS NOT USED.I HAVE BEEN A LOYAL CUSTOMER AND THIS MIGHT BREAK IT FOR ME AND WHEN MY PLAN IS UP THAT WILL BE IT .IT IS A TEN DOLLAR A MONTH FEE I THINK YOU SHOULD HONOR WHAT WAS TOLD TO ME.THANK YOU FOR YOUR TIME LOOK FORWARD TO HEARING..ACCOUNT 284114101 Connie Hardy 8426 south 16th tacoma ,washington 98465 ,cell to be removed off plan was 253-8350)
253-228-4675 is my cell
My name is E leuterio dominguez my phone number is 409- 5431589 back in middle of augost i went to chaget a new phone for the line409-5430267 when i got the new phone i made a down paytment and got the rest in 20.00 dollars a month payments when this was done nothing was mention about a new contract yesturday i was going to get a new phone for my wife a at that time was when they mention that i was geting another new contract so if i want a new phone i have to buy it cash so i dont get a new contract and i understend that now today i went to pay the remainig balance on my daugther phone line # 409-5430267 i want for to take off the extension that you put on my contract if you do not take of the extension that you added to my contract i will you are forsen me to take another step .
Eleuterio Dominguez 409-5431589
On March 8th I purchased a Mobile web stick which sadly was not compatible with Windows 8, so I used the buyers remorse and sent it back. T-mobile refunded me the 90.00. In the process, I called T-Mobile and ordered a Hot spot which they charged my fathers debit card 105.99. T-Mobile then intercepted UPS and had the hot spot sent back to the store. CSR stated they felt it was a fraudulant transaction but they would refund the 105.99 within 30 days and I needed to go to a T-mobile store with ID. I had to drive an hour and buy another Hot spot at a higher price with a 50.00 deposit. When I arrived at home I discovered that I did not get service. I then took the hot spot back to the store for a refund. They stated they could refund the amount for the device but my deposit would be credited back to my account, which they did. I called CSR on March 19, 2013 about the other refund on the first hot spot I had purchased. CSR stated that it had not been processed yet but they would start working on it. I have called 27 times between march 19, 2013 to currently an hour ago on May 7, 2013..I had talked to CSR on May 6, 2013, They stated they were sorry for the inconvenience and that they would send out a pre-paid debit card for the amount of 105.99. On May 7, 2013 I noticed my account is now past due in the amount of 105.99. I Once again called CSR they stated that they are unsure why that is but when I receive this pre-paid debit card I will need to pay the 105.99, if I fail to pay this 105.99 that is now on my account my services will be shut off, after it is paid CSR will then try to process the refund. Every time I call CSR they state that they will or have taken care of it. (Only to find out later another issue to arise on why I can not get the refund)I have spent countless of hours on the phone with CSR but they seem to be very dishonest in what they are actually doing with this issues. They have stated many lies through this process, one went as far as saying there was no record of this transaction even though we have an order number for this transaction. I asked if we could discontinue services because of the inconvenience and CSR said only if we want to pay the early cancellation fee..So now I feel either I have to pay all this money to end services or completely be dis-regaurded on the current issue I am having with T-mobile. I feel trapped..
i have been with tmobile over twelve years. i resently upgrade my phone and plan and was given misinformation. this information caused me to purchase a phone and plan i would have skipped because of the price. i was told i could get a phone and new plan for 128.00 dollars a month. the sales person told me i could get a family plan for 79.00 dollars he then told me. i could purchase purchase a samsung III phone and have it paid for with my billing for 118.00 dollar and a down payment. i than told him i could not afford a down payment then. he then told me that he would add my down payment to my monthly bill bringing my bill to 128.00 dollars plus taxes. i agreed to this price and accepted the plan and bought the phones. i was notified a month later my statement was 404.13. i called tmobile about this bill dec 3 and was told different prices and reasons. i was disconnect 4 or 5 times and put on hold nummerous times once for a hour and half. i was told by one of your associates she checked and corrected the mistake and call finance to update my account . accounting put me on hold for one hour and a half and never returned. i was told today to contact this address and file my complaint and you wouild help me. please assist i cannot afford this and i do not want to change my telephone service. respectfully yours larry mcclenton acct number 225127633-cell phone number 404-993 0640-home number 404-241 4230 e-mail lam030@att.net.
I have mobile sevice through T-Moble. When I am work for about 8 to 10 hours, I can't get any service on my phone, but yet they are charging me for Unlimited service. I can't even diall 911 for emergencies. Everytime you call that stupdi troubleshooting department is is like calling out of the country and you speaking a foreign language. My advice is to put some funds into a real Troubleshooting department and not just have people answering the phone and trying to resolve the issue by reading a book.
I have been with this company for 10 years, however it's time to make another change. The crazy part is that All my coworkers that have TMOBILE are the only ones who does NOT get any service. We all intend to cancel at some point, rather sooner than later. I know we work on the Sprint Campus, but what is the excuse as to why all the other providers, Crickett, Boost, etc seem to be able to use their phone. My phone number is 816 785-9822. If the customer service department is any good, then I am sure they will be able to find me in their system.
To whom it may concern: I have summited an complaint on 09/26/2012 and called t-mobile and still you have not responded and I have asked to look over my account. I did not agree on the terms of texting on both line and I am being charge the wrong amount. My account was 49.99 in June 2012 I did not agree on a term of 59.99 ever. The agreement was 55.98 with free nights and weekends 1000 share minutes on both line t-mobile to t-mobile unlimited and free texting on one line and someone turn the contract around. I did not agree to this term of the contract you are billing me 59.99,and for the texting 5.00 dollars a line. I have been a loyal costomer for 9years and I just want to go back to the orginal terms before a new contract.
Sincerely,
Ms. Wanda Rodriguez
I have called t-mobile several times concerning that i get dropped calls and internet not working properly. They have sent me several phones and still have the same problem. My work require that I have a phone and internet, I informed the rep that I had to get another internet service because this one is not just working, they inturn told me to get my money back from the other company because theirs worked. 11/29/2012 I called back to inform t-mobile that still having the same problem after them telling me earlier was in a 4g network and had 3g phone needed to get 4g phone in which i did, I was also told that I was just in a bad area and if i had several phone with the same problem it would not work to do anything else. Now hearing that I think I should be reinburst for my services since i am in bad areanot being able to enjoy my services rather than be told to use wifi service why should i have to do this? I need my phone, internet. I think that I should be reinburst for my services since the problems have occured several months ago or reduce the cost of my services . It is really bad when no one wants to talk to you because of dropped calls and hav eto keep calling back for important information. What do you think. Please inform me of results.
I called in around oct.12 to say that I would be disconnecting my phone of 4054109673 at end of contract and authorizing the account to be superceded into my sister's name of Lori Morgan, agent told me if she called in before end of contract it would be superceded into her name and would be charged renewal fees, Sister calls in oct.25th, talks with agent, tells him that the account is to be superceded into her name and he even calls me and verifies my password and asks again if I am superceding accnt to her name, I advised yes and he sets her up with the two phones left on the accnt with one free month and two upgrades says he did credit check, but only puts permission for her to talk about accnt and pay bill, now sister tries to go get upgrade for phone and is told she has to pay a 400.00 dollar deposit when she was told otherwise by agent she spoke to on the 25th, Sister should not have to pay deposit, when was told she didn't have to and I shouldn't have to pay cancellation fees when it isn't supposed to be in my name at all and should have been superceded into her name on the 25th, so if the problem cannot be solved and she keep the accnt with no deposit then I want accnt cancelled and no cancellation fee for agent falsifying information, would like response as soon as possible please, have been customer for two years.
I got a collection call from a company that said I owed Tmobil $33.53 since January of this year. I told them they had the wrong number because I am still a Tmobil customer and my account is current. Besides that's not the amount that I pay. I never received a notification through regular mail, email, text message, voice mail or any other means of communication. It was then that I called Tmobil to let them know that they had given out my information to collectors in error. Customer service tells me I do have an old debt of that amount from a closed account. After thinking about it I realized that what they were talking about was a hotspot that I had purchased in October of 2011 that was supposed to have been added to my regular account and for some reason I still don't understand was not added but rather a separate account was created and I always had trouble with the bills. I finally decided I didn't need the hotspot and I wanted to close the account. I was told that the balance was going to be moved to my regular account along with the penalty for not waiting the contracted number of months (which I just finished paying through my regular account).
When I asked why they had sent me to collections instead of calling or writing to me and would have immediately paid the outstanding amount. I also asked why this amount was not transfered with the penalty to my regular account, the young woman (girl) at the other end told me that Tmobil just doesn't do that. That they had sent me statements many times and that since I was in collections Tmobil could not speak with me any more that I had to go through the collection company. I requested to speak to a manager and she wouldn't let me. When I insisted she said that the manager didn't want to speak with me because I had to call the collection company. I told her that if she didn't let me speak to a manager I would go to another phone company and she said there was nothing she could do.
I just got the second call from the collection company, I paid the $33.52. I'm getting ready to pay off whatever I owe you people and I'm switching to another cell phone carrier as soon as I find a decent deal. In the meantime I will tell everyone and in any way how Tmobil completely blew me away and didn't care about losing a customer. This is the second time I leave Tmobil. The first time it was because I was not getting a signal at work and at the time I had a sick mother at home and a daughter who was a freshman in college away from home and I needed them both to have access to me. After 6 months of working with Tmobil to find out why I had no signal in that building when everyone else was ok, I had to leave because I was told that nothing could be done. I had to pay the penalty then and I guess I'll pay it now also but believe me, Tmobil will NEVER have me as a customer again, no matter what.
If you care to speak with me (and I doubt that) you can reach me at 786-554-4870
We need to break our contract and want to pay no charges due to poor reception. I was in a auto accident on 10/2/2012. I had to call for help and was unable to get reception here in phoenix,az!!!!!!! The other man involved in the accident was able to call 911. I could not call my daughter or Geico without my call being cancelled as is most all of my calls that I make everyday. I hate it, it is rediculous that I have to keep calling people back due to poor reception and now that I had something dangerous happen in my life when I was in the auto accident, it made me realize that I have to cancel T-mobile ASAP. please help us. my daughter Melanie Walker has the contract and I am on the contract with her. Contract # is 833380560. thankyou jeanne anderson
I have been a customer of T-mobile for the past 7 years. I recently went into the store to merge someones line with my phone plan. I also wished to switch plans because of the value and the usage needs. I should advise that I have had five lines under tmobile plan for the entire time of my service there. When I went into the store the representitives were very helpful. although after two hours in the store hassling with cutomer service over the phone, they reluctantly told me that they would call me at a later date and time after they reviewed my account to see if the lines could be merged. The reason they gave me at that point was that my recent banktrupcy casued a problem. I dont know why this caused a problem, being as though I have had this service for years prior to the filing and my tmobile account was not part of the banktrupcy. I also advised them that after replacing an expensive phone 4 times under the insurance and or manufactureres defect, I wished to purchase a new phone. Under the value plan that I wished to switch to, the phone would be able to be financed. I was told that certain plans have different ways of upgrading the phones, and this particular plan gave me the advantage of finacing with some money down for the phone. The customer service told me that they would contact me in a few days with a determination as to weather or not I would be able to merge someines line with my own.
A few fays later, they contacted me stating that they were able to merge my lines despite the fact of my recent banktrupcy. I was satisfied and shortly therafter I went into the store to purchase a new phone under the finance agreement that is allowed by my value plan. I was then told that I could not purchase the phone under the finance agreement because of my banktrupcy. I was not told this when I was first advised of the value plan, and the customer service individuals were well aware of my banktrupcy. I then contacted customer service several different times thereafter, in an attmept to sort out the reasons why I was not able to purchase a phone. I was simply told I could not because of the banktrupcy. I then inquired as to switiching back to my original service plan, one that allows the customer to upgrade their current phone for a discounted price, instead of finacing the phone. I was told that I cannot switch back to the original plan, apparently due to the banktrupcy, which I was under when I filed. I was also informed that upon being switched to the new service plan, they automatically renewed my contracts on all the lines, which at the time were out of contract. The customer service rep then advised that since I had a banktrupcy I was technically not eligble for a renewal of contracts on any of those lines and that they should not have been renewed. I am requesting that my contracts be reverted to their original status, which would mark them "out of contract" so that I may cancel them and move to another provider. With the current status that I am under I am using an outdated phone that does not work properly and other lines under my plan also have the same problem, and I am unable to replace the phones or switch plans due to the convivng service of Tmobile, because I was not advised of any of these stipulations before making changes to my account.
Please review my complaint and return an answer in a timely fashion. Thank you for your consideration.
i went to t-mobile store at mall in el centro ca,92227 and they had a special buy a galaxy.2 phone with 2 year contract and get 150.00 rebate back so i did that was in10-31-11 and till this day have not got no rebate and cannot get a hold of fernando nor the manager to ask what is going on they even put my wifes phone on a contract when they were told we did not want a contract we did not no they had put her phone on contract till i went to shut it off and was told it would cost me 200.00 to shut off because of contract they are a bunch of rip offs
After speaking to a T-Mobile representative on the phone, October 8, 2012, I was informed that my contract on (580) 819-1859 was changed from a month-to-month contract to a limited contract expiring in March 2013. The contract on my primary phone (580) 819-0715 is to expire in November 2012. I was told that due to a $200 credit given in March of 2011 that the contract on the -1859 number was thereby changed from the November expiration to March 2013 expiration. This was done without my permission and it was also done without anyone from T-Mobile explaining it to me at that time or any time since. I renewed my contract in November 2010 because I had been advised that T-Mobile was planning to merge with AT &T. Since this merger did not take place I am not satisfied with the service I get with my phones because (a) I have only "G" service instead of the 3G or 4G that was anticipated (b) cannot receive emails promptly in all areas unless I am within close range of a tower (c) cannot get on the internet in many areas because a signal is not strong enough or not available and there are many "dead spots". The bottom line is that my contract for BOTH phones and phone lines should expire in November 2012, not one in November 2012 and the other in March 2013 because the changes made were done without my permission. Please resolve this matter at the earliest possible time prior to the expiration of the November 2012 timeline.
i have been a customer with t-mobil for a long time. i have always paid my bills on time. on aug 12 2011 i went in to the t-mobil store on federal highway in boca raton fli spoke to dereck who was the manager of the store at that time. he told me about a plan to reduce my payments by adding another phone line and phone.
i told him at that time that i did not want another line but he insisted and i told him i would go home and discuss it with my husband and he said don't take it- i went back to that store and told him i didnot want another phone or line and he kept insisting that i take it. he was transferred to aventura t-mobil store and i kept calling billing and going to various stores to take off the third phone line and to get credit for paying so my credit wouldnot be harmed.
i am discusted and want to leave t-mobil all together. i will do whatever it takes to not be harmed by all this terrible experience. t-mobil has commited fraud against me if you look up my history you will see that i have been paying anyway to not destroy my credit.
please read all the notes and tell me what i should do to get credit back from overpaying and for not being able to pay my original fee that was less than i am paying now. my husband is friends with pam bondi and a consultant with the state of fla. i will invole them if i have to.
Changed form T-Mobile to another carrier back in September 2010, ported the numbers and called their customer service to follow up on the cancellation. Told I would have to pay one more more of service and paid that bill. Now twelve months later receive a call from collections company MCM that I owe two addtional months. Called to complain and confirm my call. They tell me I also called in December to cancel. Did not make that call but someone noted that we did. Can you say "fraudulent internal activities". Never received any billing notices or past due invoices just a collections call.
Hard to dispute once they send to collections they will not work with you. No wonder there was no customers in the store that day but AT& T was sure packing them in. Now I can see why after reading of all the complaints. I changed from t-mobile (after 8 years) because u could never get a hold of customer service without spending 20-30 minutes talking to a computer.after i changed I wanted to pay them the amount I owed. when I "SPOKE" to a cse to make the payment they told me I owed a lot more. however, I had never seen an invoice..that said so.
The day I had changed service, was also the day,they disconnected my online account info, where I prolly could have seen that info. I requested an invoice so I could see what the charge was,,and was told..no can do..if I wanted an invoice.. I should stand in line at local t-mobile office.. Not only do I live in a rural area in hawaii, but I also dont have the time...
I've been a loyal customer with T mobile for the past 6 years with 2 lines of service. I was late on a payment & both lines were disconnected. I made the payment in the same day to have the services turned back on. When I opened my next bill there was an extra $20 fee for me to pay on each line which made a total of $40 to pay. This is a huge amount especially during a time like this where some people such as myself have been effected by the economy & every penny counts. I immediately called to complain about the bill & that is how I found out about T Mobile's new restoration fee.
I was never warned nor did I receive a letter in the mail about their new policy. I don't understand why T mobile customers were not pre-warned of a new policy that they knew would effect so many of their customers. The customer service rep did not care & it was actually the worst I've ever received! I am now canceling my service & will be looking for a new phone provider that is upfront with the fees they will be charging me so that I don't have the shock of opening my phone bill for hidden charges!
My previous A/c# is 458495493 and the new 875505809. I have been with T-Mobile since 2006. I called to let them know I called to let them know that I am terminating my business with them within 24 hours effective today 02 08 2013 and they said I am on a contract. I do not know what contract they are talking about. I not bought any discouted product from the company neither have I chosen any plan of discounted rate.
Acct # 971-222-6811 and 971-338-1751 have an ending date of next October when it should be this next February. What happened was 503-380-1465 came in with us in October of last year and at first the entered her with an inccrrect number. She went back and changed it getting the correct number which I just gave you. Then they put her in with the incorrect plan. I called and changed it when the first bill came. We were already on unlimited miniutes and unlimited texting. They changed her to that plan and at that time they changed our contract ending along with hers. We should not have been affected. We didnt do a thing to our accounts and plans. Ours still should be February 2013. I like this plan but I always end up having to pay the entire bill which I cannot afford. Please correct out plan ending date. I have been a customer for many years and would appreciate your assistance with this matter asap.
Linda Reynolds:)
971-222-6811
My name is Shirley Mullen I had called T-Mobile on December 29,2012 I talked to a rep.I called because I was suppose to hve unlimited everything on my plsn. Recently i found out that it they had not done that. my pyment for 3 phones was $235.00 snd some chsnge so i changed my plan on on december 29,2012. again n to a lower price then what I was paying and they gave me a qoute of $175.00 for all 3 lines unlimited including taxes. I got a text from them on 1/24/2013 and I found out that the same line that I was calling about before was still the same nothing was changed. Pleas listen to the recording and ypou will see that I am telling you the truth. Please fix this problem A.S.A.P. My cacount number is 48518375. Main phone # on the account is 413-885-8278, other line phone numbers are 413-363-5857 and 413-356-0135. the best number I can be reached at is 413-885-8278 please feel free to call me anytime
Our family has been with your company now for well over seventeen years with three to four lines. Recently on this last renewal we had all signed the contract for the same ending time. When I contacted T-Mobile recently, I was told that my contract was not up until January of 2014. I was informed that, this was due to my upgrade which also did not take place. Infact when I signed up this last time with T-Mobile I purchased a Galaxy XS at full price, and when I ran into a problem with the phone, because I was not carrying insurance at the time I was sent a refurbished phone and was downgraded from a 4g to a 3g. I then had to do a number change, but was assured by a T-Mobile dealer store that this would not affect my contract time in no way. I continued to have issues over the next several weeks and had to be sent another refurbished phone, where this time I lost applications that I had paid for, some totally close to ten dollars which they would not replace and put back on my phone as well. Our other lines are up towards the end of October this year, and I would like to request (and was told to contact you with their admitted system error) that my line be included in that ending period as well due to my contract dispute due to a system error. The number in question is as follows 801-919-4949 formally (801-722-5422) the other numbers on this contract are 801-836-3834 and 801-722-8100.
Thanks for your time
Laurel Kielar
Good afternoon. We have been very good customers for 10 years. On March 19th I went into the local TMobile store to check my acct. I was told there were things that could be done to lower my payment which I was grateful for . Upon making the changes I left the store. Now I have come to find that a two year contract was added due to the changes I made that March day. I would like that to be lifted please. I did not understand that that was part of the deal. We have been supportive of your services for ten years and hope to continue once this is corrected. Thanks for your time and attention. Alison Ross acct#328420342 cell 7064425640 home7066601645
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