Blog 
Write for Us T-Mobile Complaints Continued... (Page 20)
1105+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
I and my daughter have been t-mobile customers for years. Time to upgrade extend contract, BIG MISTAKE. Bought suppose to be up graded phones, and new plan The phones shut off in the middle of texting, talking or just sitting there, they shut down unexpected! Mind you they can only hold to app's and all the memory is gone, good gosh what did we get ourselfs into. Took them to the store guy looks them up and low and behold the first complaint is them shutting off unexpectedly. And yet you still sell them and were stuck cause we cant change phone's. I will be dropping my contract as soon as income taxe's roll in and will never ever ever recommend or use t mobile again!!
Dear friends,
If you are looking for a mobile company never trust T Mobile. This is one of the worst mobile company in USA. The custmer service is so bad and never do their job. The bill is way higher than they prmising you at the beginning. I do had a very basic contract with them just paying only $59.99 month and every month last two years i paid more than $150.00 for monthly for after their surcharges. It's like paid $90.00 more and make them rich.
Please take my advice Never ever go for T-MOBILE and don't get mad at the end of day. The bad customer service and they never care about even excisting clients. Defintly they will sweet to you the first day till you agreed with the fake contract that they offering you and end of the contract they squeese you and clean your pocket that's for sure.
Thanks and please take my Advice.
I got a call from your customer service thanking me for being an 11 year (loyal) customer. I was told that I could recieve a special deal if i renewed my contract for 24 months. I would get a free months service for November, and an upgrade to (3) Smart phones($50.00 charge each)mailed to my home. Also, 250 minutes added to my plan. I called a week ago to find out when the phones would arrive and was told by customer service that they could not find anything about the phones on my account!??? Am I now locked into a 24 month contract under false pretence? I am not happy about this!!! Please advise
I was a T-mobile costumer for 5 years. I recently switched to be on my husbands plan and to get an iphone. I payed my final bill and was then sent another bill for over $300! There was a $200 contract termination fee. I was never on a contract and always paid cash for my phones. I had changed plans 18 months previously because I has an incredibly outdated plan that was costing me too much. I did this change of plans online and I know I read everything very carefully because I DID NOT want to be on a contract. I even called and asked if it would put me on a contract and was told no. Well, apparently it did. And, I was charged $43 for a partial month from 02/27 - 02/27.
Its not about the money, although that is going to hurt this month. I am so angry that these companies can get away with anything and there is nothing I can do about it. I asked for her to send me something that states this policy and she said I could mail their service department and they will mail me something back! Really? She also suggested I just reactivate the line, because that would be cheaper than paying the cancellation fee. I told her that was absurd.
I just spend One hour trying to reach a helpful agent and unfortunately, I was either hung up on or I was transferred to one department after another. I have been with T mobile for many many years and I was really surprised with their service! They are very unprofessional, I even heard someone singing in the background! I have requested to have my mom's line taken out from my account and transfer it to my dad's account with tmobile.
After getting hung up on twice and talking repeating my request to 3 agents, one was able to transfer the line. However, he transferred the line before telling me what the rate will be! When I ask him, he told me that it will be more than double of what my dad is currently paying! I asked him what's the cheapest plan there is since my mom only uses the phone occasionally. He than told me that he does not do priCing and of course he'll have to transfer me to another department! And not to mention, I was cut off AGAIN while being transferred!
I was having difficulty with phone coverage with T-Mobile, so I went to the store to inquire about my lack of coverage and was told in the discussion that I needed a new phone but was not ready for an upgrade due to my contract. I do not have nor have I ever had a contract with T-Mobile. I found out that an employee signed me up with T-Mobile without my consent and authorization and may have even forged my signature. What recourse do I have against T-Mobile? Thank you for your attention to this matter.
We bought a phone from Wal-mart and bought the replacement plan. We mailed the phone back UPS Reference number 72172623. We got a response that they would be mailng a voucher to get a new phone within 24 to 48 hours. It has been over a month that we have been dealing with this and still do not have a phone.
Wal-mart told us when we took it back that this process would take 7-10 days. I have e-mailed twice and my grandson has talked to people twice on this matter. Last week it was suppose to be 24 hours to get the e-giftcard for the new phone. This has not been a very good experience.
Disclaimer: This complaint was submitted by Roger Lennox on 12/09/2013 at IP address 174.20.171.91 using our T-mobile complaint form. This opinions contained in this T-mobile customer review titled, "getting a voucher for a new phone" do not reflect the opinions of this website.
Please help me my name is Lauretta Christy i have been a loyal T-Mobile customer, since 2003. My complaint is .i originally had five lines on my phone. I am the original customer , who added my adult children rather than go to another phone company. When i last renewed my contract. I was under the impression that they would lower my T-Mobile bill. with a monthly bill of $50.00 a piece with unlimited talk text, and the inernet would be divided. The only reason i renewed the contract they gave me the impression that my bill will be lower, i am guilty of of using 411 information, lol an i dont have aproblem paying what i use my daughter who was on my line 5060 decided she wanted to set up her own acct i talked her to staying with t mobile she wanted to keep her same number they told her no, she would have to go with another number, which didnt make any sense , i was just on the phone with customer service last month for almost 45 minutes, assuming we got my bill back to $325.00 dollars, now T-Mobile are chrging me $200.00 cancellation fee for her wanting to establish her on credit i was brought you another customer. I was told byAngie from customer service that when my daughter decided to have her on phone line it was bad enough they wouldnt let her keep her same number Angie stated they should have done what you call a change of responsibility. And for the past year when you talk to a customer rep, or tech or even a supervisor they give you different answers. I am so frusted with T-mobile i cant seem to get any satisfaction. The only reaason i renewed my T-Mobile contract, i was promised better service. each time i talk to a rep im on the phone with them for thiry minutes, at a time. i cant afford to keep going on like this somebody please get back with me ASAP. im about to call it quits. I dont have the energy to fight with you anymore. PLease call or e mail with an answer Lauretta Christy
To the contract dispute dept. or to whomever it may concern I,m writing this letter to inform you of the conduct and the manipulative behavior of the sales person at t-mobile store booth in Wood-bridge NJ. i was clear on the fact that i didn't want a contract with any company, and the sales person told me that it was not a contract.
I was just getting a discount on the phone , so I,m disputing the contract because i haven't had a contract in quite sometime, and if i wanted a contract i would have gotten a better phone for free , in regard to the contract, so I,m respectfully asking your dept. to eliminate that contract asap.
I have had T-Mobile for 7 years and have had several issues with the connectivity. Recently, one month before my contract ends, I received a call from a representative at T-mobile offering me a boost product to assist with my connectivity issue. I asked the representative was this going to start another contract or continue it.
I was told no, so I took their offer. I have now come to find out they started another 2 year contract after being told they were not and when I went to terminate the product, they had a 200 dollar termination fee on the bill. I was livid and decided to call.
Everyone kept passing me around and I finally got an email to voice my complaint, only to find out the email address is not as simple to complete. I feel this company is up to no-good thing and I just wanted to express my concerns when dealing with people of this level.
I was told to contact "ContractReview@T-mobile.com" to file my charge dispute....I have not been able to get to the actual site after many attempts. This site will hopefully contact the T-mobile review dept.
I have been paying for 4 lines with T-mobile for about 7 years. In the past 4 years, the connection was horrible, difficult to do business or contact my family (often within the same house) by calling or texting half of the time... Very frustrating and not good for business.
2 of my lines were out of contract as of July 27,2012...( I confirmed this many times by calling t-mobile and checking my online account many times, it was written there).. I knew I would have to pay $200.00 for each of the other 2 lines which were still under contract.
I cancelled my T-mobile service Aug.12,2012.
I am unfairly being charged early termination fee for all 4 phones, $800.00 instead of $400.00..
Plus, all of the sudden, excessive Tax and Surcharge Fees. Normally my tax and surcharge fees are $17-20...I am being charged $142.63!! a difference of $124.63...(September's Bill)
In October I received a bill for an additional $325.00. The bill says "One Time Charge". When I called to question the fee since we had not used the lines since Aug 12, I was told it was the service fee for the phone usage last month??? Our usual monthly total bill for 4 lines has been $262.00. So I don't know where they are getting the $325. fee...
September 20,2012 I did pay $400.00 for the 2 phones under contract because I feel that is fair. I was always told there would be a $200.00 per line early termination fee.
The other charges are unfair. I am being charged an extra $1,104.33 !!!!`
Just because T-mobile is a strong company they shouldn't take advantage of their customers
Bueno el problema que tengo con ustedes es, que mi contrato de celulares terminaba en septiembre, tengo con ustedes 4 anos , pero , los 2 anos anteriores , yo fui ala tienda a cambiar los telefonos , no hiba renobar contragto y el muchacho , me ofresio celulares grais, pero en la factura siguiente me cobraron 4 celulares, pero nunca hice cambio de contrato , se tomaron atribusiones que yo no autorise, y ahora salen ustedes que hay cambios y que el contrato termina en el 213, siguiendo con el segundo punto , cuando yo firme contrato con ustedes pedi que los celulares no tubieran internet si respetaron tres anos, y se lo agradesco pero un tiempo para tras han actibado el internet a los celulares, y yo hable y me dijieron que habia reglas nuevas., si yo soy cliente tengo derecho por escrito de ustedes, desirme esos cambios, mi factura empezo cada mes pagos distintos y el problema era el internet en los celulares de mis hijas, y ustedes no bloqueaban los celulares me salio una senorita que atiende al cervicio al cliente que era un delito federal bloquear el internet., yo pregunto a ustedes quien paga el telefono el gobierno o yo !? y yo he de sidido terminar con ustedes mi contrato, alguien que te defrauda, ya no tienes confianza para trabajar con ellos tercer punto y ultimo cuando hice el contrato con ustedes por primera vez yo agarre un telefono que en ese tiempo era nuevo en el mercado y pague$280.00 sidekick y no sirvio me lo quisieron cambiar no , solo se hisieron tonto el dinero se fue a la basura, me dijieron que tenia que hacerlo por escrito mi problema a ustedes y espero que pronto se resuelba y n o voy a pagar hasta que ustedes resuelban este problema gracias,
In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering on line the upgrade priced showed that I would pay $150. I explained to the rep that I didnât have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence. I went to the store the following day and after waiting in that store for 2 hours was told that I couldnât get the phone because the $78 only was for the Blaze. I said that I never discussed the Blaze and didnât even know what the Blaze looked like.
I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. Iâm still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didnât want the phone and to put everything back to my original plan where my contract expires in January 2013.
I was told that my plan would go back to the original since I wasnât getting the new Samsung phone. On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didn't agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID #0623071 who stated that he was sorry that things were no explained fully.
I told him no that It seemed that the reps omitted alot from their explanations as far as I am concerned this is like a switch and bait. It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested. I am requesting that my old contract be restored back to the expiration date of January 4, 2013.
Unable to find my Bill, I called T-mobile on thursday Nov, 15 to do so. The lady I spoke with gave me my balance and it had $88.40 in overage charges. The representative noticed that my agreement had just expired and she offered to waive the overage fees and put me on a new plan that had unlimited minutes. I said that I was thinking of changing carriers and she said she could also waive my December bill (excluding taxes) and set me up with free phones if I would re-sign with T-Mobile. I mentioned that my intent was to get two smart phones and asked what data packages would she recommend. She said that the 2 gig plan was $20.00 and was the best way to go. I agreed and was ready to order the phones but was not sure which phones to order for lines xxx-xxx-1863 and xxx-xxx-1864. I knew that I wanted to order a Galaxy SIII for line xxx-xxx-2360 so she started my order and said when I found out she would call back on Saturday Nov. 17th around 1:00 to finish the order. I did not order the phone on Thursday and was not even asked what color I wanted. It was agreed that I would finish the order on Saturday. I did not receive a call on Saturday afternoon, so I called T-Mobile back at around 6:00 Saturday night. The representative that I spoke to told me that I could only get a rebate (which was not mentioned on Thursday) for the phones and it would take 6 weeks or longer to get my money back. I was not happy about that but decided to proceed anyway. I ordered a phone for line number xxx-xxx-1863 (flip phone) and was told that there would be an $18.00 shipping fee for each phone. I asked why not ship them all together and she said this (individual shipping charge) was the policy. At this point I was getting frustrated but decided to proceed with ordering a phone for xxx-xxx-2360. Before I ordered the phone I said that I wanted the 2 gig data plan for $20.00 and she informed me that I could only get the rebate if I ordered the $30.00 data package. I informed her that this was not the deal I had made on Thursday and I wanted to speak to a supervisor or the lady I had spoken to before. She said she could not get me in contact with the other rep. but that she would get a supervisor to call me back within 1 or 2 hours. I reluctantly agreed, but went along with her suggestion but asked her not to proceed with anything until I spoke with her superior. I waited for 2 days and never got a call back. This was 2 times in 2 days that I expected a call and never got one. I called again after 6:00 to inform T-mobile that I did not want the new agreement and to cancel the phone I had ordered on Saturday and was told that the phone had already gone out and I should just "refuse delivery" and the funds that had been charged to my credit card would eventually be refunded. I told her I wanted to cancel the service and she transferred me to a cancellation specialist. The young lady I spoke to ( can. specialist) was very professional and rescinded my phone order but then noticed that line xxx-xxx-2360 was under contract until 2014. We decided that it must have been extended per my phone conversation on Thursday the 15th of Nov. She then told me to come to this website and state my complaint. I never completed this order and should not be charged any early termination fee if/when I decide to use another carrier. Thank you, Dan Newton Your timely response will be appreciated.
I have been a T-Mobile customer for almost 10 years. About two years ago their service and customer support started going downhill. I recently called and asked if I could change to a less expensive plan and whether my contract would be extended if I made the change. Multiple times I was assured that it would not, so I told them to change my plan. I also told them to take the insurance coverage off, as I have never used it in almost 10 years. I have always bought a new phone. No sooner do they change my plan, then my phone stops working. Continuously dropping calls and even turning itself off and on again while trying to make a phone call. Not receiving emails or text at all or receiving them a day late. So I call T-Mobile for technical support multiple times, each time being told that they are sorry and they do whatever they do and tell me that my phone is fixed. On the third call for support, I express my frustration and tell them that after nearly ten years of being a satisfied customer, I am just waiting for my contract to end in Jan 2014 so I can switch to another carrier. That is when I am told that the recent change that I made has extended my contract until April 2015 and that I had agreed to it. Actually, when I asked repeatedly if changing my plan would extend my contract, I was told that it would not and that T-Mobile no longer had contracts, it was a month by month agreement. They either have incompetent people working for them or they are just lying. I have no intention of staying with them until 2015 and have contacted the IL State Attorney's Office. I'm sure that I am not the only customer they have done this to. They could care less about their long-standing loyal customers and they as much as told me so when I told them that I was contacting an attorney.
I have been a loyal curtomer of tmobilr for 9 yrs. In the last 5 or so months I have had non stop service issues My cell phone is my business line and my livlihood. and is not dependable. I have been into the tmobile store to get help and also called customer service we did a major reset on my phone and now its worse than ever I cannot afford to pay a 200 cancel fee and shouldnt have to because im not getting the service Im paying for I am tired of the runaround I am gettimg and just would like to do something else My acct# is 316648943 my phone # is 2082376326 I would appreciate a prompt response to this matter
The reason why I want to cancel my contract is because what they promised me did not happen. I called to t-mobile to add text message to my account. T-mobile representative told me there was a package for that with 1000 min plus unlimited text for the same amount that I'm paying right now. Of course I thought that was a good deal. But before I agree I ask her again how much my payment would be she said it would be the same. She also said that it would take half a day for text to work on my phone. Nothing happen so I waited for the next day it still did not work. So I called In to see what the statis was, another representative told me nothing was change in my account. I was frustrated. Then a week later they send me a free text saying that my account has been change. I was even more frustrated. I called in to ask them why was my text not working now that the plan has been change. They just said that oh you want to add text. I said yes it should be included in the package right. So the next day my text was working alright but I have to pay for each one. Each representative is giving me different information. I feel like they have lured me into a trap. I really wish that I can cancel this contract then I won't be going with T-Mobile no more. Please help me dispute T-Mobile contract. Thank you
Re: Account No. 43925598, Invoice No. V00864492643. My Nov. 12 bill incorrectly indicated that I had not paid my Oct. 12 bill for £26.83. I did pay the cheque and it was debited to my account on Oct 16th 2012. I contacted your customer service department on at least 5 occasions. Despite being an A1 customer for 16 years, no-one accepted my word and instead of your accounts dept. investigating, I was asked for proof. I have worked in accounts for 32 years and tried my utmost to explain but I found everybody I spoke to: ignorant of accounting procedures, unco-operative and rude. The assumption was that I was lying. I forwarded a copy of my account showing the deduction, which I should not have been asked to do, in my opinion. I have since received a text message threatening to cut off my service. I now have a copy of the actual cheque in my possession, proving that the said amount was paid. The problem lies within the T-mobile accounting system. I have wasted a lot of valuable time on the phone talking to people who are incompetent and I have had to contact my bank to get a copy of the cheque. Not only have I not received an apology, it would appear I am still on your 'black list'. Resolve this ASAP.
My account # is 364735326. My t-mobil cell # is 727-804-7757. On 9-09-12 I spoke to Dominique E. about matching an offer from Verizon
to me for unlimited talk and text for $39.99. I told her as an 8 year customer with t-mobil; that I didn't want to switch if she could match
that offer. She said I need to speak with my supervisor and put me on hold. When she returned, she said to me that t-mobil would do a
2 year contract for unlimited talk and text for $40.00 plus tax if I signed a new 2 year contract. I questioned her if it was $40.00 or $39.99.
She said $40.00, not $39.99. I said that would be fine and did a new 2 year contract over the phone. When I got my first bill on 10-01-12.
it showed that I was being charged $59.99 plus tax. I immidiately contacted t-mobil Loyalty dept. and spoke to LaShonda. She told me t-mobil
does not have such a rate. I told her that 's what I wa s quoted, she told me that the phonr tape could be retrieved to verify my claim and
that if I was quoted $40.00 plus tax that is what my rate would be for 2 years. She also promised me that she or her supervisor LaToya would
pull the tape and get to me by phone with-in 72 hours max. Today, after 72 hours had elapsed, I spoke to Marc K. about what had transpired.
He told me that I should have been quoted $49.99 plus tax. He changed my rate to that amount today. He also said that I can e-mail you to
research our conversation on 09-12 and that if I was quoted $40..00 plus tax , it would be honored for 2 years. He also said that I should expect
to hear from you within 5-8 business days. I have been a loyal and timely paying customer with t-mobil for 8 years. I just want the rate that
Dominique quoted me on 09-09-12 to sign a new 2 year contract. Please get back to me by e-mail or phone ASAP.
I have been with T-mobile for 12 years. I moved to NC and found the services to be sub-par to what is advertized.
T-Mobile charged all my 3 lines and it was over $200. I called a customer rep and I was told I had insurance on the 2 of the 3 phones. I did not add insurance nor would of due to the high deductables. I received an apology and was credited.
The complaint I have is as follows;
1) There was much static and fading in and out on calls. We had to travel to an area 50 yards away to connect to phone calls.
2) The phones had an echo. when talking, there was an echo and this distracted the phone call. In fact, the t-mobile rep had to call back after we moved to another location.
3) Numerous phone calls have been dropped and during business calls, it was difficult to get the the same person who we talked to initially.
4) I was told by a T-mobilr rep that when we renew a contract for 2 years and purchase a phone with a better price and rebates, the phone actually is paid for through the data plan. So the price in the data plan accounts for the recuperation of the phone. This payment is not aware to the public. If it took 6 months for the T-mobile to re-cup the true price of the phone, the price of the data is not reduced.
5) Many times, the 4G is turned off and I gave to go back to the mobile Wifi system to check the data bullet. I know this because, there are only bars showing and no 4G.
Sincerely,
Donna Jean Anderson
I just submitted a complaint on 10/11/12, Iam 65 years old on a fixed income, I had a family plan which I was informed that my contract would be up on 10/10/12. On 10/10/12 I called your customer service dept. to inform them that my contract was up I would like to dropped two of the lines but I would be keeping the primary line with new contract just for myself (one line only) and wanted to upgrade my phone. I was told no problem. The rep. asked me would I be interested in keeping one of the lines no cost or charges it would be free, she would be able to give an me addition discount on my plan, I didn't need the extra line but to save money I agreed. When I went to upgrade my phone at the T-Mobile store I found out that I still had three line extented for another two years.
What do I need with three line at my age. I felt like I was missed informed, I have been your customer for awhile with no complaints until now. My family members who was on the plan with me waited until the contracts was up and went to another carrier, so I could get a lesser plan for myself. now I can't upgrade my phone and still have three lines I can't use. Pleasse help.. I am willing to stay with T-Mobile but not under these conditions. If you reverse this contract back to what it was, I can go to the T-Mobile store to have them take care of this matter in front of me. Talking to the Rep. over the phone was very hard for me to understand what she was doing or see what was going on.
I had called on December 29 2012 and I talked to a rep I called because I was suppose to have unlimited everything on my plan. recently I found out that that was not so. I change my plan to a lower price then what I was paying and they gave me a quote of $175.00 for 3 lines unlimited including taxes. I got a text from then 1/24/2013 and I found out that the same line I was calling about before was still the same nothing was changed. please listen to the recording and you will see that I am telling you the truth. please fix this problem asap
Unlimited last time I checked ment WITHOUT limitations. This is not the case with T-mobile. T-mobile has unlimited plans with blured service shortcuts, and pitfalls resulting in customer rate hikes. They offer Unlimited Data, calling, and txting, but they fail to render all of this in their services after you've paid and signed a contract agreement which binds you and can ruin your credit.
T-Mobile, and Metro pcs are running on a combined (AWS) spectrum which is great for stock holders that invest, but it's like( robbing peter to pay paul )for the customer! I contacted T-Moblie in reguards to their problem and was told I was being transfered to someone who would make changes to my account in order to get back my loss of speed that I'm already paying for with no additional charges. However once connected it was explained in full detail that UNLIMITED ment limitations, and for an additional fee of ten dollars I could regain what was rightfully mine and what I had paid for from the start!
The companys CEO states that he sees Unlimited data as a (differentiator)! Sounds great for advertising, but what T-mobile claims to be the differentiator is actually a well camoflauged trap! Even the (TRULY UNLIMITED) plan does not allow customers to use their smart phones to it's fullest advantage! I believe this to be false advertisement. I am contacting the BETTER BUISNESS BUERAU in reguards to this matter and I encourage everyone with this problem to do the same to an UNLIMITED extent.
I went to a neighborhood T-Mobile store to have 1 of my numbers moved to the person that was on my account and to lower my bill due to the fact he had everything you could have on his line and my other 2 lines only have text and talk, which we were paying the same thing he was. I was told that I could have my bill lowered and it wouldn't affect my contract. I now find out that my contract was extended for 2 years. Please put my contract date back to the original 2013 date.
Almost 1 year ago they offered me a better plan at $45 a month for my plan and they have over charged me for all this time by $45. My bill has not dropped and I never check it. I called as soon as I caught it and the Associate said they would fix it and make it retroactive but as soon as I go to pay nothing has changed. I can't seem to get them to listen to my complaint so I will have to just file my complaint with the BBB again if they don't fix things.
I went to T-mobile to pay a bill today in Delancey & Ludlow, but the machine is broken. That's why I asked the customer service to help. In the same time, only had 2 staff in the stock and they were keep talking and talking, in the store didn't had the other customer. I was only one, I was standing front of their counter, they were looking at me but didnt care, i was waiting their finished conversation. Finially had one stuff (Eric) knew me in there. I asked him help to pay the bill, he said "0k", but The other staff (jasmine,she is store manage), she said " wait" then they kept their convensation.
I liked freak, I was standing and looking their conversation. After few mins, I asked Eric, I can come back later if you are busy, and jasmine using her really impolite eye looking at me and she also said " u r customer, we will service u first" but her voice so mean and liked complaint, I'm someone brothing their convsation. I told jasmine, I could back later if u want keep talking with your staff then She pushed the counter chair that was next to me. I was really shock and angry. She walked out, I didn't know finally how can react her action. Eric servied me to pay a bill and he approlagie what she did for me.
Then I left but I still so angry what jasmine did for me. She is store manger, she need to know how to serive customer. If she want private or space to talk with her co-worker, why she doesn't go to their staff room and she doesn't want to serive customer, she should locked the door, don't let people in. She should need to know have a lot people want to get her job.
my cotract was extended i went to a t mobile store one of ur workers told me if i wanted to save some money i told him ok .i asked him if my contract will go up 2more years 'he told me no 'now i find out that he lied to me .iwant to have my contract to expired in feb which it was the tim that i should have expired .i dont think is right that for 15 dollars that i save my contrach should go up 'plus i dont like the lies he told me 'i would appreciate if you would take care of this matter 'also i had a motorola cliq which was giving me problems they send me a samsung;which i dont know how to use 'i would like to have a motorola phone .this samsung hangs up on people half time i cant get no internet.i have been ur customer for 11years by the way the store is in spring field mass on state street
i have had my grandson on my account for almost 4 years, back in november my daughter called me from the t-moble store in cicero, she was getting a phone for my grandson and granddaughter, she need information to take my grandson off my account. now i find it to not be cost effective to have a moble phone so i wanted to cancel my phone. they now say i made a new contract in nov. but all i did was take my grandson off my existing account there was not a new contract signed at any time. if you look back on my records you will see i have been a very good customer and have paid my bill always early.
in nov. i received a bill for 80 some dollars then in dec. 54.75 now i have one here for 283.37. i cannpt see how i can be charge over two hundred dollars to cancel a contract that dose no exsist. i would appreciate if this could be resolved without any conflict. als0 i was in the store today and they had me speak with someone named steve id #0623477 he was very rude to me and more or less laughed at me when i told him i had no contract. thank you for your time
Today I got two prepaid lines from T-Mobile to use with iphones. I called this company to get details and prices of their plans. The first question they asked me was "for what are you going to use your data? I told them I needed something fast to watch Netflix, videos, etc.
They told me that they have a 4G network great for that the type of usage.The price sounded great: $50 for unlimited talk, text and data. My iphones are 4 generation so I only can get 3G, so I was pleased with the offer. The sent me to a local store and I paid for the two lines and I noticed that the internet was saying 'E," I called t-mobile and after a lot of complaining, they told me that they ONLY offer 2G for iphones in general.
I told them that my father has an iphone with t-mobile and he has 3G. The representative told me that even when the phone says "3G" those customers are only getting 2G. How deceptive!! I asked for a refund but they denied my claim because it is prepaid, even when the complain was made within 1 hour of activation and they recognized they made the error (gave false information). So now, I just threw in the trash $ 110.26. Be careful with t-mobile, they lie just to get your money.
in October I went to a T-mobile kiosk at the Paddock Mall in Ocala Florida. I told the girl I wanted a new free phone which I am entitled to every two years (according to my contract). The girl proceeded to show me the free phone. I said fine I,ll take it. She said that would be $9.99 which turned out to be $14.19. While paying the bills today my husband read something on thge bill that startled him and me. It sail equipment installments Plan IN-STORE Purch. 10/20/11 - Pmt 3 0f 21 - $3.00. I immediately called 611 on my cell and talked with a worker who told me that I have to pay $69.99 for the phone according to my contract. The salesgirl in Ocala never told me the phone was $69.99 and that the 14.99 was for sales tax.
I already submitted my complaint in the T Mobile contract review site and I haven't receive any response, it's been a 4 days ago now. anyway, I have been waiting for my contract to be over for a long time now, my son paid cash on his 4G phone for $500.00 just so my contract won't be renewed because our bill has been going up and up and they change my payment due date without notifying me, so I end up paying late fees. my contract was suppose to have ended last Nov.12 and while I was in the market for new phone service, I called and I was informed that my contract was extended until Dec 2012. I never authorized it or renewed it or consent of extending my contract. I am so unhappy and want this fixed. T- Mobile illegally renewed my contract. also every time I call, their customer service people are rude.
As of september 2011 i have canceled my t mobile contract using contractreview@t-mobile.com. The reasons for this outcome could be summed up in one word, but i think its more appropriate to give some details. Flat out T mobile insulted me several times and ill type how below because i hope others will avoid this company as a provider. I had two lines on my account, one was my cell phone & the other was my internet connection, beware mt4g internet not unlimited. Overall the phone service was ok even with the excessive static in spots however the internet coverage was terribad. As many can verify im a reasonable guy, i wasn't expecting anything from t mobile besides good service for the good payments on my account. Anyway i tried to get options from the customer service rep so i didn't have to cancel, and so here are the highlights...
First it was suggested after reviewing my internet usage, that i pay for a higher plan to add only another week of fast connection (and still have two slow weeks a month) uh, no ty. I still used the email address. Second, i was told that i could buy some kind of home device to slit time with my wireless connection..so for the cost of this home device & extra $20 service fee i would receive the exact same slow service i had before. (lol@urideas) So After i made it clear this doesn't help me, now come the insults. I was told by this agent (robert) the fact that i had a slow connection didnt stop me from using the internet, as in why am i complaining if im still signing in?
Again I say, beware mt4g internet not unlimited! I ask is a joke? uhhh how about because im still required to pay for the service anyway! plus its a big difference between enjoy it & deal with it. Still more insults, i was next told that a connection card isn't meant to be my main source of internet service (no joke) well im not buying both a desktop & laptop, plus pay 2 monthly connection fees! Last before i hung up i was told (appreciate the honesty) that the equipment on tmobile towers are not fully operational. So tmobile i ask if my car wasn't fully operational and i couldn't get to a store to pay my bill, are we even? If you need to use it, then try contractreview@t-mobile.com. Otherwise I suggest you avoid this company people and enjoy life more
I had recently called months ago to get my web removed from my phone. The guy I talked to on the phone twice had said it was removed, and in the last month I was being charged for something I was not using. I now called a third time and the lady I talked to was very nice and helped me out with situation I was trying to deal with months ago. The lady also had mentioned from my phone history that my account history was never updated when asked the first time. Please resolve the situation and make sure that your employees are doing what customers want or you will lose customers in the future.
Consumers beware!!! Absolutely the worst cell phone company, if not the worst overall company I've ever had to deal with. Coverage is god awful, driving by one tree could mean a dropped call. They are always trying to "upgrade" their service for a "better experience" but literally everytime they do it gets worse. Just trying to pay your bill is a huge hassle all in itself, either they are working on the system or keep you on hold forever only to give you a representative that can't speak English. Everybody do yourself a favor and pay a few extra bucks for a hell of a lot better service. Hell I'd even go for cricket wireless.
I was with Tmobile for many years and had good service with them. I had to move out of state and there were no towers there so I called tmobile to discuss this with them. They agreed because I could not get service in the area to cancel my contract with no fees.I received a bill with a 0 balance at that time. After 1 year I came back to Florida and decided to go again with tmobile and was told I could only open a prepaid account. This I did for a short time but never received the bill which should have been only 100.00 at the most. I found through my credit report that it was showing a balance of 1500.00. There is no possible way I could owe this amount and when I call no one can tell me anything.
My account # is 918338740 and last month i made arrangements to pay my bill on Jan 14th and was told to make a 1 dollar payment and i did. on the 14th i paid the remaining balance but the day after the dollar was paid on my account t-mobile turned my service off and they were not suppose to. i spoke with a representative and she assured that i would not have no late charges and i have been charged those fees and i am very upset. my bill should be 165.00 not 184.00. this is a mess up on t-mobile end not mines.
My service with t-mobile myfamilyplan was cancelled on december 20 2014 to buy another phone. My last bill was paid on december 30 2014 in the amount of $92.32. Now i have another billing for $92.46 due on february 1 2015. I am asking for that bill to be adjusted to settle my account with you. I am aware i owe for service from december 14 2014 to december 20 2014 but not after that. We have not used t-mobile since december 20 2014, we left wal*mart t-mobile to buy a galaxy note 4 which wal*mart didn't carry at the time we bought the new phone. My husband and i were very satisfied with your service for the 2 years we used t-mobile.
I have been paying $63.00 for a phone that has no activity or usage the phone number is 810-814-1285 I have asked several times to take that phone off that particular account because I do not have that phone. My other phone was disconnected several times then re-activated within several hours. Please turn my phone back on the 810-814-1383 back on or put the $37 dollars back on my credit card please.
I got with t-mobile and they told me that I would be able to get my employee discount, now every month I have to call and complain about my bill. I agreed to a new plan for my Samsung 4g and was told that I would be paying a certain amount each month, and it is the same old mess. I would like to have a set bill every month, and not have to call every month to fuss about my bill. I want my employee discount applied and my monthly at 80.00 like they quoted me. PLEASE PLEASE fix this problem ASAP. Thank you
On December 1st I placed an order for 5 phones, including a couple iPhone 6's and iPhone 5's. The order was supposed to be delivered on December 3rd but never made it to my address. It said on the tracking that the box of phones were left on my porch. After I called T-Mobile, they told me that the UPS driver could have left it in the bushes, on my patio in my backyard or somewhere by my front door, and told me to look around. After doing so and not finding anything, I asked them why $2500 worth of items being shipped to my home didn't require a signature and they responded by telling me that UPS doesn't require that. After filing a missing phone report, they put another order through for me and guaranteed me the phones would be at my home by December 5th, in time for Christmas. On December 5th, I waited for the delivery of the phones and nothing arrived. I waited the weekend and finally Monday December 8th I called T-Mobile Customer Support and they told me that phones were on back order and would arrive before Christmas. I waited another week and they still kept telling me it would arrive before Christmas. Finally on December 23rd I received a call from the escalation department at T-Mobile and was told that my phones would arrive on January 2nd. At this point I couldn't do anything because Christmas was 2 days away and I had lost all the other promotions that At&t and Verizon were offering. So I waited till January 2nd, and again I got another email saying the phones were on backorder and they had no idea when they would arrive. Todays date is January 17th, 2015 and I still don't have my phones. I have contacted T-Mobile at least 15 times and every time get the same generic response from customer service, "We don't know when your devices will be shipped to us from Apple and we don't know when you'll receive them." Now I should have cancelled my order from T-Mobile a long time ago, but it's the principle of it. They lied to me 3 times and now I am going to wait to see how long it takes them to finally deliver my order and tell everyone I know about this story and why they should avoid a company like T-Mobile.
I was in Germantown (39.180865, -77.255053), in a building, with 4 (full strength) or 3 bars signal and Edge ("E") connection. There was no problem with texts but for most of the day there was zero response in terms of cell data. It was very peculiar because it worked early in the morning, and then again late in the afternoon. I don't expect high data rates on Edge but I do expect to get something!
I have been paying for a line that should have be taking off like 3 month ago or long and i am being bill for it month after month please fix the problem thank you
My experience does not deserve any stars. I've been going through this for the past 6 months. I've put out so much money with T-Mobile to have had such bad experiences. I also sent two letters to corporate office two months ago with no response. I paid full price for samsung S4. Less than 2 months in phone case dropped it, screen cracked. With insurance I had to pay extra $175 for a refurbished phone. Less than two weeks, that phone screen started turning black.
Customer service rep wanted me to troubleshoot with him over phone. I told him it looked like in was spilled inside and didn't want to factory reset, because I didn't want to lose my data. He said it was only was to have new phone sent to me. It didn't help & I do I lost all my data. Next was sent a wrong phone, had to send that one back. Then had to send this phone back ,but was not sent return parcel. Spoke to customer service said they would send it to me, they didn't, but now sent a bill for $572. I've had to go back & forth mailing these phones back. Now I had to go in my pockets to pay for parcel to send this phone back. I am seeking some compensation for this shoddy treatment , with all the money I have put out to T-Mobile. I ve been a T-Mobile customer for years.
On 04/05/2014 at about 1700, I went to your Tmobile store at Nostrand and Flatbush Aves junction, Brooklyn, New York. I had a lengthy visit with a representative Al Rodriquez. When I went into the store, my phone had been working properly. After leaving the store my phone store began to get dark and over a period of time I had not been able to make or received calls. M Rodriguez handled my phone away from my presence. the shows an a force impression that had not been there prior to going into the store.
I visited the store with the intent of switching from Sprint to Tmobile and wanted some time to make my decision. Now, I am unable to use my current service and provider and at this point just DO NOT TRUST getting service with Tmobile. This a total violation to my rights as a consumer and will make a report to consumer affairs and BBB, and furthermore to Attorney General Office in my area. I strongly believe that this is an act by Tmobile representative to force consumers in business with Tmobile and expect Mr. Rodriguez to denial this doing.
Because to this damage done to my phone, I had to stall my employment search and business contact due to lost of my contacts and data relative to such. It is painfully ridiculous that consumers have to deal with such dishonest act and suffer loss because of irresponsible business as Tmobile.
I am asking a prompt reply and solution into this matter.
TMobile messed up my account from day one. First, they shipped the phones to the wrong address. Then they shipped 6 phones instead of the 3 I ordered. Then they shipped the wrong phones. I was charged $900 on my credit card bill for a phone I never ordered. It took a month and a half for them to straighten this out.
Almost immediately we had issues with the phones. Dropped calls, static and sending text messages more than 4 times to send. We had no service if we ventured too far from the home. I remember the rep telling me that coverage in our area was 100% and there were at least 4 towers. TMobile lied so much we don’t know who to believe. We would call and complain about the service and a supervisor would tell us that they are aware of the service problem and a tech has been sent out. We would call days later and another supervisor would tell us that Tmobile doesn’t have any towers in our area and there’s not much we can do. Fed up I cancelled the service when they refused to credit me for a week when I didn’t have any service at all.
I was told because of the issues I had all I needed to do was return the phones and they would credit my account. I wouldn’t owe anything. The account balance would be forgiven. I shipped the phones UPS, got a tracking number and followed up a week later. When I spoke with the rep I was told it would take at least 30 days to process the phones. After they processed the equipment they would contact me to let me know what my balance would be. TMobile never called. They never sent me a letter. They never emailed me. But, 3 weeks later I received a letter from a collection agency stating that I owe money to TMobile.
I called TMobile to find out why they never contacted me and no one I spoke with could answer my question. I asked them to at least retrieve my account from collections since it was their fault it went to collections in the first place. I have called and emailed TMobile no less than 10 times in the past two weeks. And as it happened when I had my account I am told a different story every time I speak to or write to a rep–they will retrieve my account, they can’t retrieve my account, they have the equipment and will reprocess, they can’t find my equipment, we will forgive your balance, we cannot forgive the balance.
I’m tired of TMobile and their lies. I cancelled my service in December 2013. It is now April. I want to rid TMobile of my life once and for all.
I purchased a phone over craigslist and confirmed twice with tmobile reps if the IMEI was clean. They stated yes and activated my device. Today two months later they put a block on the phone not telling me why.
Now they want me to buy another phone for $709. I refused because I had bought the phone from craigslist for 500 only based on tmobile’s reps approval.
Your Customer service sucks and gladly told me to switch over to verizon and even gave me the account number to ort phone numbers seemlessly. Unacceptable.
Please call me at 510-755-0988 which is also my account number. but my phone doesnt work. I am pissed off.
Since the day I started with T-Mobile has been nothing but lies and broken promises. My bill is higher than the CONTRACT I signed. They didn’t pay off my previous phone bill as per our contract. They have over-charged me and now they District Manager I was told to go to Vivki Morse, won’t return my calls.
Hello
My name is Kimberly Dodd I have a been a t-mobile customer for the past ten year and very happy with the service up until the past two months ago I had up to 5 lines on my account the service Jan 2014 whenever you make a call you have to can about 8 or 9 times to get the call to go thru and when people call you it ring and then go silent like a drop call this has gone on for two months making using the phone difficult and i have continue to pay my bill with no problem well i had to paxs one number out today because he uses his phone for business and yesterday had no service at all everytime you call the line you got a busy signal well my question is i need to get out of this contract without an early termination fee because im paying for full service and not getting even half the service i have called serveral times and told a number of different thing as far as why my phones wasnt working but the lastest was the towers in my area wasnt working i have a line that will be out of contract Nov 2014 and one that will be out May 2015 I feel i should not be charged a fee because it is not my fault
I used the T-Mobile phone for two years , wasn’t able to send and receive picture message. Every trouble shooting call no less than 20 Minutes and problem not solved by their experts in tech support. You judge you pay for a service you didn’t receive what you do? Last week I found the problem by myself, the t-mobile Phone was the problem and i call them ask for credit or a replacement phone. Their offer was to reduce my bill $ 5 every month i refuse their excellent customer service generous offer. At first there is breach of contract. In 40 Days my contract Expires i am taking them to the court i think this is the only way to get paid for the time ( Hours ) i spend with them troubleshooting.
I have my prepaid phone number since 2009. My plan is Pay As You Go plan, with around $24 worth of minutes still on it and it’s not expired until April 21, 2014. On Friday March 21, 2014 I still can used my phone. But on Sunday March 23, 2014 I can’t made a call anymore. My cell stated unregistered. My friend told me someone pick up the call when she tried to call my cell, but it’s not me. It freaked me out. How come someone pick up my cell while my cell and the sim card still with me.
After I called the Customer Service, I got an explaination if my number is being used in post paid account by someone that I don’t even know who is it. So in the other word, TMobile stole my existing number n give it to another customer without my authorization. Monday, March 24 I called the customer service from 8.15 am to 1 pm, so for almost 5 hours on the phone and after being bounced from 1 department to another department, I just to got a temporary prepaid number with no balance on it and a promise my old number will be return back to me within 24 hours. I just need to wait for a notification message that will tell if my old number is back. But of course, as we all know, it’s not gonna happen like that easy. So Tuesday, March 25 I called again in the morning for at least another 2.5 hours, being bounced again, to only got another promise that my number will be back to me within 2 hours.
After I waited for 6 hours, I checked, I still got temporary number. I made another call, get another promise said within 24 hours for sure will get the number back. But it really pissed me already. I don’t know why TMobile give me a hard time. Please respond ASAP. It’s not even my fault, it’s a mistake from TMobile. After so many hours that I already wasted to talk to customer service that not helped at all, I just want my old number and my minutes that left that time ($24) being return back to me.
I’ve had this company’s service now almost a year, and have been being charged every time i send or receive a picture even though it’s supposed to be included in my plan. This is false advertisement, and the disrespectful customer service reps are ridiculous! Im tired of dealing with this company and the lack of respect they offer.
Worst experience ever with T-Mobile. My sister passed away on 11/27/13. We have sent all the documents and requirements to have her number cancelled and a second phone number that is on my sister’s name changed to my mother’s name. Again, today is 3/17/14 and after talking to five different operators no one can find anything. Very frustrating and disrespectful at the same time to repeat over and over again that my sister passed away, and that the documents have been sent in three different ways. In the mean time we been paying for the unused service all this time. My mother’s phone number is attached to that same account reason why we needed to have that number put on her name. This is a request that should be taken more seriously due to the uncomfortable nature of the matter. I am on the phone 1 hour now, getting transferred from one operator to another.
I am absolutely disgusted with the service I have received that when my contract ends I will be leaving t mobile I was on the phone for so long trying to sort out charges I have .for failed delivery. Now I was in for every single delivery and each time my phone didn’t turn up I called t mobile I waited in for every single time in the end I had to get my phone delivered to my work. I had terrible service that I also cancelled clone phone. In the end I had to get my phone delivered to my place of work which wasn’t really suitable. I would like these. Charges removed I believe one has been removed I need the others removed as I am absolutely shocked I can be charged this after the terrible service I received when my phone was damaged. I would like to take this further as I will not pay any of these charges.
I had started with Tmobile in Fl about two weeks ago. Ever since day 1 we have been having dropped calls, no signal, no internet connections etc. I use my phone every day for work! I was paying for a brand new 4 G I phone 5 and for my husband as well. They kept telling us at the store level it’s because of the porting of the numbers. I called customer service and they let me know there were no 4 G towers in the areas where I live and work. Customer service has been very helpful to us, the store not at all.
We would call to try and find out what day we were on to the store and we would get hung up on, or say we can’t give that information out over the phone. Then when calling 611 as prompted to do by the store, the customer service let us know we were on day 13 and could return the phones at anytime tomorrow. Upon walking into the store they stated we were at day 15 and outside our contract. I had the reluctant sales person call 611 and they got the same answer I did, Day 14, since they gave us wrong information the store manager (who is never working after 5 ) finally after much grievance returned our two Iphone and a Tmobile Hot spot.
This is a no brainer, why pay for 4 G phones and service if no 4 G towers, do you research! They made me pay the day I gave them 2 4 G Iphone 4 cells phones I didn’t get back and also I didn’t get back my hotspot. They kept this and made me pay a 50.00 restocking fee per item which I completely intend to get back! I want consumers out there to do you research. Customer servic Tmobikle was great! Stores were disrespecrtful, hung up the phone on customers and wouldn’t give out any inofrmation to help any of their customers out, Never again! I have never been treated this way in my life its a lower class company who has to do this and fool people to keep sales!
Have feedback for T-Mobile?
Thanks for your feedback!
Sorry. Please try again later!