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Write for Us T-Mobile Complaints Continued... (Page 23)
1105+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
I have been with Tmobile for 4 years, and I had no problems because I never used customer service. Every time I called customer service, I had problems because Tmobile reps were really dumb and were not kind, but I just put it off because it was not too big of a deal. I’m right now being OVERCHARGED for a plan by 50 dollars for which I don’t even have access to, and the customer reps LIED to us and this is NOT just displeasant transaction. I’m very unhappy at the moment, and EVERY Tmobile rep I talk to lies and tries to put this off. They think they can just keep lying and pushing until we get tired. Really? Is this the business model you want to run Tmobile?
I have had a poor signal for weeks so I approached T-mobile. In the first week, customer services told me a transmitter was down and would be back up in 24 hours. When I spoke to the T-mobile engineer, he told me there were no transmitter problems in the area. I complained again and was contacted by T-mobile customer services. The young lady was very good and did try to help. What a load of nonsense!!! So I asked if I could terminate my contract as the ‘service is not fit for purpose’. Nope – because I do occasionally get a signal. IF T-Mobile can blame the weather, then they should offer a ‘summer only’ option. Excuses gone mad – crazy!!
I purchased t mobile’s family plan with 3 lines, one for my husband, one for myself and one for our 2 children for emergency. I set up to cancel with at&t service on Tuesday, and since i made an order late on Friday night, t mobile said i would receive the package on Tuesday. But the package arrived on Monday when nobody was home, so i had to make an after hours pick at ups. I could have been home waiting for package if i was told the package could arrive on Monday. Then i spent one hour on the phone setting up my account and activating service on all 3 phones. I really enjoyed their service for a day and a half. Then midday on Wednesday, out of nowhere, t mobile canceled my service. Sweet!
Although they seem to be taking over the wireless world, they fire people with no explanation. I know someone who worked there for nearly 3 years, and was let go. he went to work and was told to take the weekend off, and was suspended and was not told so. then he found out he was fired by someone else, not even his manager…. hmm doesnt seem right, does it?
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