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Vodacom Complaints Continued... (Page 2)

643+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
20

Vodacom, you criminal basterds

My email address was canceled yesterday after 20 years in use just because I do not want to reniew my contract. (You criminal company will not bully me into a contract)
I am for years now on pre-paid because of you absolutely bad and incompetent service.
082 619 9012 are cancelled and made available for contract users only. This is what one of your criminal employees, Selina told me over the phone today.. You are a typical criminal rasist, coward british company that targeted the Afrikaans Boere in South Africa. You will not use you criminal tactics, same as with Yvonne Rossouw 20 March 2017 where you decided to change agreements and contracts as you like.
I will begin as network to expose you as criminals. Watch the media.
20

You have debit my bank account with R1086.48. I phone 114 to ask why and complain. Now all of the sudden I am in a arrear of over R2000. Really I don't know where the hell you get this because my debit orders go off every month. I down grated my contract a month ago were the consultant over the phone told me I will be paying less from this month and now I am Paying more. I want my money back immediately not next month now. This is fraudulent and I am not going to take this. Because of your miscalculations my debit orders did not go off and I have to suffer the consequence's. I am very disappointed and at this point I feel like cancelling my contract. Where do you get off telling me I am in arrear. I have never been so insulted in my life, and for the record please train your consultants so that they don't give incorrect information or accusations if they don't understand the system or how to read a dam statement
20

I bought airtime at 01.11 this morninv for r110 which was deducted by vodacom but it shows nothing on my balance.Phoned vodacom at 14.52 today and lady said there is no ref.nr for me i must go to my bank.I think this is pathetic unless this is the sop of vodacom.
20

i upgraded November on a business contract to a Samsung note 9
the phone started having problems charging and they advised me not to let the phone die before i charge it(which is sort of impossible because i dont have a desk job)
it shut off again and would not restart so i took it in,they sent it for repairs under warranty,they replaced my screen which there was nothing wrong with. sent it back again for same problem, problem is still there but now they have managed to break my bottom speaker which distorts now and my charging port doesn't work all the time

such an expensive phone should be replaced by now its unacceptable that the repair center at potch doesn't have the knowledge

REGARDT STEYN
071 483 0597
REGARDTCSTEYN@GMAIL.COM
20

I will not even give the experience at all but the system does not allow me to cancel the first star.
My cell no is 082 374 7874 and up to April 2019, my payment was R 1 062.69 p.m.
Ojn 10 April 2019, I went to the store in Bayside Centre to upgrade the one line 060 528 3209 which was due for upgrade.
I informed the salesperson, Claudio, that I cannot pay more than R 1 200.00 per month for both phones and that he should show us phones within that range.
He suggested the A9 (at R899.00) and when I queried the price, he said i can do an early downgrade on my phone to a total of R299.00 which will then bring the total for 2 x new handsets and contracts to R1 200.00. He said that i could only do the downgrade in May 2019.
I asked him to make sure about the facts as i will not be able to take the A9 if his calculations is incorrect or if i will have to pay a penalty fee for the downgrade of my phone.
Claudio assured me there will be no additional fees and i then signed the contract for the A9, on condition I would return to Vodacom in May to downgrade my phone.
On my return to Vodacom in May, i spoke to another salesperson who, to my shock, informed me that Claudio did not give me the correct information and that if i downgrade my number, i will still have to pay R412,28 handset fee until the expiry of my contract in October 2019.
On confronting Claudio, he admitted giving me the incorrect information as he is still in training and thought the info was correct.
When i requested to speak to the Branch Manager, Remelia, she conveniently was not available. i returned to the Bayside branch the next day but the manager was still not available.
I wanted to cancel the contract for the A9 as i cannot afford it, but was denied the opportunity and was referred to Thermaine in the Tygervalley branch.
Thermaine was never available and in spite of many requests for her to return my calls, she never made contact.
On 20 May, a Michelle called me from 060 464 1097 to tell me she is looking into the matter and will call me back soon.
Two weeks went by, without any contact from anybody in Vodacom. I then called the Tygervalley office again, but was told by Michelle that she never speaks to customers and she could not assist and once again Thermaine was not avaiable.
I called the Bayside Branch and was told that the manager, Remelia, does not work for the company anymore.
I managed to speak to Colleen at CRM - after a few calls from her, i was told that Claudio told her the Vodacom system was down and therefor he gave the incorrect quotation.
I asked who will be held accountable for this as i NEVER would have signed the contract for the A9 if i had the correct information, she said i must take it up with Claudio, the incompetent salesman.
When i asked to speak to a Vodacom manager with sufficient authority to solve this problem, she said that Thermaine is the only person, but she is not available and therefor i can make a civil case against Claudio.
i am furious as i was told that i can cap my account at R 1 200.00 per month - this was a lie - and none of the Vodacom staff is prepared to assist me.
i fail to understand that a company like Vodacom does not expect staff and managers to be held accountable when THEY were lying and that you allow incompetent staff is allowed to deal with customers and sign contracts.
IS THIS PERHAPS THE NEW NORM AT VODACOM THAT STAFF MISLEAD AND LIE TO CUSTOMERS, SIGN CONTRACTS TO GET THE HIGHEST COMMISSION AND THAT NOBODY IS PREPARED TO ASSIST THE CUSTOMER!!!!!!!!!
20

Daryn Foxon here. l am from mid illovo kzn. My complaint is that the tower near me is not working and vodacom is doing nothing about it!! Not only that the light on top of the tower is not working. Last wednesday night, there was a helicopter that was flying around, a police helicopter, all ican say is that i am thankful that the helicopter did not fly into the tower!! if it had done so i would have gotten hold of the media and told them that i complained to you guys on numerous occasions and you guys sat back and did nothing about it!!!!! and if you continue to ignore us, i will then definitely get hold of the media!! not only that the tower does not work properly, the coms comes and goes all the time, and we all have contracts with u guys, we are paying customers. Vodacom trust me on one thing if you do not sort out the problem now, i will approach the media!! i am sure you have heard of wendy knowler (east coast radio consumer watch), and i will get hold of the mercury and the natal witness regarding the safety hazard for low flying aircraft!!! Try me i dare You!!!!

regards Daryn
20

The increase on my monthly premium so far I don't understand what are there for from 388,58 to 398,99.
20

Dont know who to turn to anymore. Have contacted vodacom insurance as well as customer care numerous times. i cancelled my insurance on 2 of my phones due to bad experiences with vodacom in April already still i get billed insurance fees. Each time i talk to an agent they tell me the problem is sorted. This morning i opened my invoice for June and guess what my insurance again has been deducted on the 2 numbers that i cancelled in April already. I want this sorted out and my premiums paid back.
20

Hi. I cancelled my subscription for 0826522835 last month. Spoke to Simpiwe who said it would cease at the end of May. However I have just been billed for the subscription of R751.75 but no airtime was added to my phone. I cancelled as where I live there is no Vodacom service most of the time and I am left with no communication. Please sort this out immediately. I am tired of paying for a service that I do not get. I have 2 routers which are still active but preferably would like to cancel everything as I can never use my data as there is seldom signal.
Request urgent attention. I cannot phone customer care as have NO signal!
Jennifer de Jager
0826522835
20

I have cancelled my contract on Saturday 01/06/2019 and i have requested a paid up letter. The consultant that was helping me on Saturday confirmed i will only be able to get the paid up letter on Monday 03/06/2019 and he will cancel the contract on his side and escalate my request of paid up letter to the legal department.

I called today 03/06/2019, Nhlanhla told me the contract was not cancelled on Saturday i must call the customer care and Lerato from the customer care also checked and confirmed the same she put me through to the cancellation department as i needed to speak to the manager of the department. Lizwi answered the phone and he told me the Manager is in a meeting and i asked for the Managers email address he told me NO he cannot provide me with email address.
20

Good afternoon
I am writing to you very annoyed at the service I received from your call centre. I have tried twice this morning and unfortunately I was put through to cancellations and spoke to NTHABISENG who politely just put me back to the call centre without even listening to what I had to say.
On Friday a lady phoned me and explained a data contract to me that is R199 per month and after I asked many questions one being if the data can be transferred to my grandsons tablets and my daughters cell phones she said YES. She also told me that now they will have enough data to phone. I AGREED TO THE CONTRACT ON CONDITION MY CURRENT 2 gig portable wifi is cancelled. She said I can do that if I phone 082111. I then contacted Cellucity at Baywest in Port Elizabeth and spoke to my contact lady there that assists with all my contract. I WAS TOLD THAT I CANNOT TRANSFER THE DATA TO ANY OTHER CELL PHONED.
I IMMEDIATELY PHONED YOUR CANCELLATION DEPARTMENT TO CANCEL THE CONTRACT. I RECEIVED AN SMS THAT READS:
"Good day. Cancellation not done, as the new activation is not active yet."
The gentleman that I spoke to said that he put through the cancellation to happen immediately.
PLEASE NOTE THAT THIS CONTRACT WAS CANCELLED IMMEDIATELY AS THE INFORMATION WAS INCORRECT WHICH IS FRAUD. CONFIRM IMMEDIATELY TO MY CELL 0823438003 AND TO MY EMAIL ADDRESS THAT THIS CONTRACT IS INDEED CANCELLED
Regards
20

I am canselling our rooter upgrade and new rooter contract
Waiting a week for delivery from RAM
AND NOW I AM INFORM IT IS SENDING BACK TO VODACOM
YOUR SERVICE SUCKS
20

ive bieng calling vodacom from feb till yeatsrday i dont get any help regarding my contract, i had 2 contract with vodacom one ended then i cancelled it and the other one i requested a premature cancellation they send me the letter with the amount that i have to pay, ive paid then send them my id copy and the form as requested then they didnt debit the last debit on the 25th of feb, then the following month they debited i thought its was the last debit then april they debited money for 2months when i called they check and promise to refund me and cancell the contract for 0793046404 that dint happen untill i reversed the amount, i called them again yeaterday they promised to check on my account and call me back they didnt
im requsting my account to be checked from last year september becouse thats when this started
please help you can contact me on 0730250593
20

Good day

It is with great unhappiness to send this mail.

My Vodacom contract 0614115823 ended yesterday and Vodacom consultant “Lina Sathekge (VD) satlin@vodadealers.co.za” assisted me to convert number to prepaid
And RICA it immediately and I tested it there.

To my surprise that isn’t working today and I called 135 and I was transferred left and right till at contract department.

I never get a bad experience like that, from both agent Nosipho Nqezo who kept me holding on line for more than 30 minutes and believe she was drunk as I repeated ID more than 5 times getting it wrong.
Then she said she cant help then she called her very rude supervisor Yanga kokstad.

Yanga said cant help me as he cant locate my number on their system which was strange to me, I gave him ALL possible info to trace it like my ID 7901275540088 and my number 0614115823 and he just insisting
That my number have never been Vodacom contract and therefore cannot assist even when I at least ask him to call Lina or send her a mail since she confirmed my number is RICAed.

The call was around 10H30 till after 00h00 this is really bad as this is my also standby phone number and I cant receive calls on it.

I was about to check which contract I can get but after this service I will never even recommend Vodacom to anyone. And this will go to media including hello peter as I am stressful with no calls.

Kindly assist with this urgently or transfer to complaint department.
20

I have done an upgrade on both my numbers linked to my account. 0795226336 + 0762217074
the store did not have a handset for the one number upgrade 0762217074 and said data promotion for additional 1gb per month on no's
YET only 350mb received today on both numbers and for some weird reason the 0762217074 that i have to pay over R400pm is exactly the simple same package loaded as my 0795226336 R139pm for the special WHY WOULD YOU CHARGE ME 4 TIMES MORE FOR LESS THOUGH
WHERE IS YOUR SPECIAL AND ALSO WHY DID MY DATA AND VOICE MINUTES ON BOTH NUMBERS NOT CARRY OVER FROM MARCH TO APRIL ETC. i have been asking for a month now and begging for a statement and on your app it keeps saying not available.
WHAT IS GOING ON .

FIX MY NUMBERS IMMEDIATELY
YOU CAN NOT STEAL FROM ME AND CHARGE ME ALMOST R600 ON MY ACCOUNT FOR DATA I CAN BUY FOR R12....
20

I have cancelled my vodacom contract, but I am still being billed. The call centre agent assured me that my contract has been cancelled. I even called the insurance department to cancel my insurance contract as well and I was told that my insurance contract has also been cancelled. To my surprise I am still being debited. I was promised a promotional package for R89pm which includes 2GB worth of data and R125 worth of airtime. This didn't materialise either. Poor service.
20

I have been overseas for two weeks and vodacom activated my credit limit bar. Five lines blocked. I lodged a dispute about the data usage and requested the limit to be raised to at least be able to use the lines. Funny that data usage peak abnormally high when free wifi was available in all hotels and my mobile data was only active for very short period during the days. They cannot/refuse to provide me with detail on the usage. Will only investigate after 3 June after account has been settled. Lines are opened for a few hours and blocked again. Ongoing since 21 May 2019. No business will invoice a customer without been able to prove what the invoice is for. Vodacom is obviously different.
One contract expired and I cancelled it. Next 4 will follow soon.
I have visited vodacom dealership 4 times. Customer care numerous times. Can't escalate the problem.
Can anyone help?
20

i have assigned to get contract services for data bundle on the 18-03-2019 nothing was done or confirmed with me that did i receive the goods with no luck nothing was done to show difference on my starter park, i than continued as normal with the sim card i had given them my details,now am expected to pay for services that was not delivered as agreed.
what concerns me most is that the consultants i spoken to did not give me contacts to call if i have any further delays or complications and i checked for the numbers that called me which was 013 101 0401 which just went to no answer switch board.

Now my SIM Card is blocked because i reversed the debit order hence i saw no service delivery that leads me to want to lay a complaint or just open a case for this.i also thought ALL OF THIS CONTRACT SET UP IS FRAUD
20

On 29 April the reward department from Vodacom contacted me and offered me a data package contract, informing me that I could transfer data from this line to my other existing data lines aslong as they were Vodacom contract data lines. Based on this offer which I confirmed more than once, whilst on speaker phone in the presence of two of my contract users, I accepted the offer. Only to discover after activation, that I could not transfer any daya to my other data contract numbers! I queried this with Vodacom on several occassions with several different consultants. I requested the recording of the specific tekephonic conversation which is a verbal contract based on the facts in the convetsation. Instead of granting me a recording of the conversation, which is my legal right, I was simply advised to cancel the contract. I refused this as I want what was offered to me by Vodacom. The last Vodacom consultant contacted me on 20 May, ensuring me that Vodacom would have a meeting in this regard and get back to me by 24 May.... I am still waiting. Kerry (Vodacom consultant) why is Vodacom declining from granting me a copy of the telephonic conversation??? You yourself refered to what was said 1 minute and 2 minutes into the call... so Vodacom does have the recording.... I want the recording of that call which was just over 17 minutes long,where the facts are evidential. I have been an excellent paying client of Vodacom for many years and I request Vodacom to compensate me and resolve my issue. Vodacom, leading cellular network provider.... really? This is my second complaint on an unresolved issue... a month later....
20

I have been a loyal Vodacom customer for about 25+ yrs
.
I am now a pensioner and have to contain my monthly expresses tightly, so the last time I renewed my contract, I made it clear that I be given a contract with a fixed monthly payment amount that would not escalate at all, with a top up facility if I needed it.

The Vodacom sales agent that assisted me at the time of my last contract renewal assured me that my monthly installments would be fixed and would not increase with even one cent throughout the duration of my current contract term

From 25 Apr 2019 my monthly bill has suddenly increased by R10.41 pm month. I called their customer care line this afternoon to query this and their reply was extremely cold and non caring Their CSC agent said that an sms was sent stating that they were upping all contract holders bills in accordance with the clause 5.8 in their contract that allow them to do this when ever they wish to do so, and that was that nothing could be done for me I should just accept that, end of story

I find this absurd and a rip off as their sales agent didn't inform me of the 5.8 clause when entering my renewed cell phone contract with them.

If they had warned me at the time of me renewing my contract, I could then have made an informed decision to accept this clause'es consequences or choose to move to another cell phone provider

My warning to anyone that I from now on come in contact with (or be it via social media) is to alert them regards Vodacoms clause 5.8 giving them the right to increase contract holders monthly billing as the like or might feel fit without giving any valid reason doing so.
20

0826524385 I have been trying to cancel this phone for a month now with no help from any of your staff. I was told the phone was now under Elite Mobile after a number of calls backwards and forwards getting nowhere a kind lady at Elite Mobile told me it was actually with El Tel. I was never advised of this and I was never contacted to invoke a contract. This phone will be 5 years old this year. I no longer need it and insist that is is cancelled with immediate effect. I wish to invoke Section 24 of the contracts policy. Your staff are not at all helpful. I have contacted a lawyer and she informs me I can give 20 days notice which I am doing now.
20

I booked my Samsaung Note 2 in repair at Secunda Voda 4U, on 10 February 2019.. It was then sent to Nelspruit for repair and I was quoted plus minus R4500 to get the "Charging Block" fixed. I told Secunda Voda 4U as well as Nelspruit Repair Centre that I have insurance on the phone and they confirmed that they are able to fix the phone at the above cost.

Repair Centre at Nelspruit sent it back to Secunda. I called the Insurance who confirmed that approval was granted to fix the phone.....................so the phone was sent back to Nelspruit. The repair centre came back saying they do not have spares for such an old phone.

Two weeks ago, I went to Voda world in an last attempt to get.............better "customer care"...which I did. They showed me a A30 phone and I would have to pay in plus minus...R1500 should I take that phone.

Friday 24 May 2019, I went back to Secunda Voda 4u...choose a phone (A30) and was told to wait for an Technician Report from Nelspruit.
needless to say......I AM STILL WAITING FOR VODA 4U TO CALL ME!!!. Whilst in the shop, I tried to put a Simcard into the phone (which was still working 10 Feb 2019) and was informed that the Simcard reader is now also broken............which was never the case before.

What can I do????
Would I be able to get my insurance money back?
20

my prepaid number ..0607612360 has been ported without my approval or concern,i have received a text msg late last night to say vodacom has approved porting of my number,and now as it is my fone can't even access any network wich i'm eventualy loosing out of calls.
20

Iordered an upgrade now at least three weeks ago.
The phone was delivered with the incorrect ID number and therefor the courier service took it back.
After ENDLESS call centre calls I started sending e-mails.
I STILL DO NOT HAVE MY PHONE!!

Below are copies of correspondence with Vodacom. I have not heard another word!

Right at the beginning I was sent this e-mail:

Hello Elize,

We have received your request for a new deal and your reference number is RC0P4Q

A Call Centre agent will contact you within 24 hours to complete your new deal request.

If you don't hear from us within the next 24 hours, please call 08217844, FREE from a Vodacom cellphone.

The Vodacom Online team
Vodacom

I have never received a reference number.
When I asked I was told to use my cell phone number, which is 0824528232

Speedy service would be appreciated!

From: CUSTOMER CARE DOCUMENTS [mailto:documents@vodacom.co.za]
Sent: Friday, May 17, 2019 12:00 PM
To: elize.1may10@gmail.com
Subject: EC-1R4P-2X1XV4 Change of ID number on Vodacom Records

Good DayThank you for your e-mail communication received.If you wish to be serviced via email please add your Service Request Reference Number in the email subject line.We look forward to further communication with you.Kind regardsVodacom Customer Care (082 135).

-----Original Message-----
From:Elize Theunissen;
To:Document;
Cc:
Subject:Change of ID number on Vodacom Records

Attached is a copy of my ID Document.
A system error on your side has resulted in my ID on your records to be incorrect.
I have been a Vodacom client for probably more than 20 years and have had multiple contract renewals and upgrades.
I have just processed an upgrade with your call centre.
The new phone was brought for delivery yesterday. However the ID on the delivery note did not correspond with my ID number, resulting in the courier company, RAM, leaving with the phone.
I have been on the phone trying to rectify this. I was put through to multiple centres and agents.
Yesterday Luyanda supplied me with a number to phone (082 178 44) - no help!!
I was then told to phone 082135 - no help!
Finally Mbali assisted me and said I should send a copy of my ID to the above address.
She also advised me that this matter will be attended to within 1 to 7 working days!!
On rating the service levels I entered 0 and confirmed that multiple times.

YOUR CUSTOMER SERVICE IS ATROCIOUS!!!!!!

Elize Theunissen
082 452 8232
ID: 520225 0177 083
20

Vodacom called me and said that thy will save me money if i changed my sons contract witch is on my name. when i got my first invoice i saw that my contract was now R300 someting. I asked that thy must change it back to the way it was, because i am not prepared to pay that amount for a child's phone. My bill came to R1235.43 this month. It is unacceptable. When this contract is finished i am taking it away from vodacom. And i am telling all my friends and family not to support vodacom.
20

Hi

I'm a very dissatisfied customer as vodacom recently billed me for a service I did not subscribe for. I have a contract with vodacom I pay R759 all of a sudden my bill is R969. 01 they added a service u choose flexi rental without my authority please refund me for as I did not authorize this instruction on my contract I'm very angry and I need an investigation to be done the person who loaded the service to be punished accordingly as this has inconvenienced me. I believe the person done this on purpose to get sales they must be punished for this and I need vodacom to call me or I'll cancel this bloody contract.

Regards
20

When I want to upgrade I was told to pay in, I pay my account every month to vodacom.
First I had problem with the Insurance with vodacom, now on my upgrade. I want to cancel my contract with vodacom, how can i go about this. I'm really not happy with the service i get from vodacom.

Kind Regards.
Bedelia Noble.
20

I have on 2 occasions been contacted by Vodacom agents offering me data deals. The first was SIM only, which I accepted and was told that I would receive the SIM within 3 - 5 days. It never happened. Recently got offered the same deal, but with a router, which I accepted, but never received. Contacted Vodacom customer to make enquiry, but they can't tel me why it was canceled, or who canceled it. Shocking service, Telkom here I come!
20

Please process my vodacom account and stop your MBD consultant to harass me, there's sufficient funds in banking account with the following details:
Capitec bank
Acc holder: Godfrey Diteko Lesenyo
Branch: 470010
Acc No: 1214959782
Branch name: Kimberley

Thanks
20

I signed a 24 month Top Up Contract earlier this year. To my knowlegde I am supposed to pay a fixed amount (and I also ask the assistant this about 10 times) for the duration of the 24 months. This month, I noticed that Vodacom debited my account with more than usual. I called the call centre only to be told that there has been a price increase. I SIGNED A CONTRACT FOR 24 MONTHS, surely they cannot do this. If they can breach our contract then so can I. I was never even informed about a price increase. Please advise because I am also of the impression that this is a breach of the National Creidt Act.
20

I was mislead into a wifi contract an i cancelled it last Nov/Dec. I returned the router an till today the money is still being deducted in my acc. Can someone please help me.
20

Vodacom did not carry over my call minutes or sms 's
When I phoned the agent said it was still there just showing as 2 different sets but yet I did not get it
Stole all my money paid for that
So either refund me months of premium or give me m minutes back on BOTH nubers on my account 0795226336 and 0762217074
When I mail the beat around the bush not answering my question at all
20

Dreadful Customer Experience with Vodacom

I spoke to a Vodacom agent called Phindiswa Rakotosi...I needed guidance on the steps or process to be followed to get my phone activated after delivery. She seemed very irritated by my questions, was very sarcastic curt and dismissive on the call.

The more questions I asked about, the more she seemed to be irritated, this was evident in her tone and how she spoke over me multiple times.
This agent does not care about her customers and how she makes them feel.

What was even more appalling was when the Team Leader called me back and he seemed to not be interested in acknowledging my feelings or the experience I had on the call. According to him, there was nothing wrong with the call and the agent's conduct. He kept on reiterating that she did what was required to do, which to activate the phone.

I cannot be part of an organisation that does not care about it's customers and the poor manner in which their staff members interact with customers.

I have decided to cancel my contract with Vodacom...the bad experience was a motivating factor that they do not care about their business!!!
20

Hi there

I'm very upset as to the services I have received , being a loyal customer for now 20 years and my business contracts are 6 years strong.
I want to make this as short as possible. I was offer an upgrade on my account I collected my phone and tab and was advised that , there is a special offer on a Samsung cover of R500. I told the store I collect it from ( Bluff Vodacom DURBAN) I would go to the store nearest to me in Durban Central Old fort Road.

On arrival to the store I spoke to a member of staff and they where unsure of the promo , I asked to speak to talk to the manager .
She was very rude off the set and said that the promo is finished . I told her to please double-check as the bluff store has it. She refused to. Even after I called the store and confirmed the promo was on, she snubbed me and didn’t want to take my phone.

I then drove all the way back to the Bluff and purchased the cover .

I then called to speak to her , I left 3 messages and no call back I got her on the 4th call.
She just said to me she made a mistake and I must come in after I told her that I had gone all the way to the bluff, She says there's nothing she can do about it .

I said that I am going to complain about the service and the ladies words where “ Ya Go Head “

Now seriously is this how a customer shud be treated .
I am honestly thinking about changing my service provider as this behavior was unacceptable and more so I have wasted to much of my time and money , ever after telling the lady to double check.

The Managers name is Aaliyah Mohammed from the Old Fort Road Branch.

Please note I have all the phone calls recorded .
And can prove what I said in detail .

I really need a response as to what has happened and how vodacom is going to deal with this manager, its not acceptable for staff to treat loyal and a R 5000.00 per month customer that way .

I would accept a proper apology from this manage and the fact that I have wasted my time and petrol running around unnecessary .

Regards

Mishal Nana
MAS NANA DRY CLEANERS
0737566589
20

poor service up until today I am still waiting for my upgrade Vodacom sends to every department except helping me with my upgrade, wasting time and money contacting the call centre not helpful at all, pathetic.

Vodacom SP: Upgrade quotation 13080478 has been generated. Should you have any queries, please call 0821959.
60

Upon inquiring about a sim swap from my new contract number to my old number, the attendant at CG shop mall at Cape Gate insisted that I cancel my contract and start a new contract with my old number. I should think not. Please assist. My old number is 0825098234, the new number is 0609603554. My ID is 6404195030083. Account nr: 17560916. Please assist?
20

My phone went for repairs. Received sms on 13 may to say my phone is on its wAy to be collected on 20 may i wend to store my phone not there they told me wednesday but until know i stil not received my phone. This is more than 3 weeks.
20

Ref no 180975 cell number 082 612 1843 as this account was fully settled on 28-02-2019 my name still reflect on TransUnion according to law my name was depose to be clear in 21 working days and wasn't done please can my name be clear other wise leaf me no choice to take it up with the Aubusman
20

To whom it may concern

I have just received a call from a Sam Dawood (Not certain if this is correct), from a Vodacom call center at which time I was asked to take out insurance for the 2 cellphones I have just gotten from Vodacom. I had asked the rep to call me back and to my surprise after asking some simple questions regarding the cellphone insurance, he became very disrespectful and refused to give me his managers number. To the point where he actually put the phone down as I was speaking. I am appalled by the manner in which I was handled today.

Coming from mtn I am completely disgusted as I have never been handled in this manner before in my life.
20

in October 2018 I purchase a datta bundel for 12 months for 1gb per month on above number.
I have not received my one GB PER MONTH .Please check your records and rectify the complaint
as I have to purchase datta separately.
20

I have a serious problem with vodacom as the callers mislead us, I was told about a 30 Gb offering that will help reduce my two other contracts that I have , but to my surprise it has doubled my instalment I specifically asked the price on purpose knowing that I was recorded and today the price has increased instead of decreasing as they claimed.

I need to cancel this , I am not mad to take a SIM card and pay R300 without a phone or router, this is miss- selling
20

Vodacom creates problems but their consultants are not able to fix it. Ive been calling since the 1st April for minutes which was supposed to be part of my upgrade package on the 12th April 2019 the minutes was allocated but with a cost. I then logged a few more complaints which was just closed days later no explanation no communication nothing was done. Now I'm charged double for the minutes I need to pay 50% as the quote I received. To get them to reduce it its a hopeless case being transfered from upgrades to customers service its been going in circles don't know how vodacom can stil be in business with all those people unable to resolve any complaints. For 2.mnths
20

This is in relation to my premium been increased without notice.

I have called to complain about this before as my contract agreement was R340 a month. It then went up to R390+-, and the reason the agent gave me was that vat went up to 15%. So I tried to explain to him that 1% was R50, clearly Vodacom hires the right people. It took me over 5mins to try explain that a 1% increase does not equate to R50. After a good while he decided to go and confirm what the increase was about. When he got back to me he said it was to fund Vodacom to pay for marketing as well as better reception which in either case does not affect me. However I did leave it. Then I see this month it went up to R408! (not sure if vat increased again lol)
This now becomes alarming because I cannot trust Vodacom and take another contract with you as mine is due to expire this month.

If this is not resolved with proper explanation of my increases I will be sure to let a lot more people know about what you guys are doing.
It might seem as a small amount of money, but if you do it to more of your clients it could equate to millions a month.

Thank you, and I look forward to your response, all I am asking is to be transparent.
20

Vodacom Standerton is the worst. I booked my devices in for repairs 12 days ago,never got a sms with a job nr and whrn I phone them,the technical guy is never there, I phoned for 3 days,left messages,and eventually got hold of him,only to tell me their system is off line and my devices have still not been booked
40

Dear Sir/Madam,
On the 30 April 19 I (Sohana Mannie, ID: 7711300174080) took out a new contract (076 613 1203) for my daughter (UChoose 230 PLUS 2GB Data monthly) on a Hauwei P30.
The conditions of taking the new contract was that, New deals advised that we should do a once-off pay-in of R8640 and thereafter we would only pay R230p.m for the 24months period plus we would get 2GB of data monthly over and above the R230pm.

The P30 was delivered on th 6 May 19 with invoice attached. On 1 May the R230 was debited of my account but on Friday the 17 May i looked at my online statement and now i am being charged R589pm and not the R230pm agreed telephonically. Also, i am not receiving my 2GB of monthly data as promised by new sales. I also need the banking details were i can pay the once-off R8640 so we can keep my monthly payment static at R230pm.

I have spoke to over 10 people these past 5 days going back and forth from one department to the next without any progress or resolution.

My request is for someone senior to please intervene and resolve my query soonest as i am not sure where to go from this point.

Kind Regards
Sohana
20

Ref number: 23868278. Agent Name: Kleinhansr. I applied for a new contract at Vodacom Clearwater Mall last Saturday 04 May 2019. This is for the 90GB data promotion. To this day no one has contacted me regarding the status of my application and I know for a fact I have a very good credit record and the monthly payment is negligible. I have attempted contacting your after sales department several times and been told application is in progress...how long must this go on for????
20

poor services and unfair treatment

i was paying my insurance since 2014 when i started using the smart tab 2 with vodacom and it was insured with the 082 496 5808 number, 2016 i upgraded to sumsung j1 and continue with the insurance, the tablet got broken and i claimed it from cellsure they replaced it within turn around time. then on the 25 feb the tablet got lost and on 13 march i upgraded to sumsung j2 core, then when i claim the tablet they told me that i have to wait for the pending transaction of upgrade to be finalised, then i waited till the 1st april, i continued with the claim on the 4th april and they kept quite untill i called them on the 23 April 2019. i was assisted by Thobile and she told me that the insurance has been declined because i never told the insurer that i am giving the phone to my son.

i asked her that since i know that im am under cellsure and now i am surprised that you tell me that you are from finrite did you ever send me your terms and conditions regarding the claims, because what you are telling me i hear it for the first time when i upgrade i asked about the insurance and they never explain what you are telling me now, and why all along you were quite you waited for me to call and ask you about the progress is when you tell me that it was declined. she then asked me if she can cancell the insurance i said yes but before you cancell it let me ask you something, then i requested to talk to the supervisor she asked me why and i told her that i am not satisfied and she put me on hold for more that an hour and a half till they hang up on me.

to my surprise today on the 7th may when i check the progress i was told that the insurance is cancelled and there is no claim or despute reason being that i have requested the claim to be cancelled. i then requested the recording for that day and they told me that it will bw available within 3 days which is 72 hours. i am not happy with the manner the finrite is operating their consultant are so rude and emotional. i even told them that i was happy with the services hat was rendered by cellsure.
20

i have been recieving absured accounts from vodacom every 2-3 months with outstanding bills , i have not been in the country for 8 months there have not used my vodacom account . i will not pay account until this matter is sorted out , or elsi will seek legal advice
20

Upgraded old contract got new phone Pinetown paid necessary costs but was never informed that this phone huawei p30 lite needed a nano sim. on saturday 4th May did a sim swap at a vodacom outlet in Chatsworth. up to now 7 may 2019 sim is not activated. called vodacom yesterday was told will be escalated. Called again today was given the same response email sent . i am on verge of cancelling contract with Vodacom and getting fone from rival company. Vodacom service stinks.
0721796753
phone no of contract : 0649077147
20

My LTE service was fine for 18 months, with never less than 10 Mb download speed. Nearly 3 weeks ago it suddenly dropped to less than 4 Mb.
It is not a technical fault, as the signal locks on at 4G and shows good signal strength, and if I take the router 2 km up the road, it runs at 15 Mb ( normal )
I have spent ages reporting the problem and was given a ref number and told that it would be sorted out in 14 working days ( which over Easter is nearly 3 weeks ) It has been escalated, referred to Network and whatever countless times, and I have had promises that somebody would contact me with news, but nothing !
One mail said that they had tried several times to contact me with no luck ( I have 3 Vodacom numbers and nobody else has failed to reach me ), so that is bull.
Now I get an sms not on any of my phones, but on my router sms, which I noticed when I was checking the data left.
The sms tells me they have cancelled the original complaint as it has been resolved !!!!!
When I complained they told me they have raised a new reference number, which I suppose is to give them another 3 weeks to keep me in the dark.
I have been missing our favourite TV shows, ( and an f1 race ) all I want is my broadband back, and a refund for the 3 weeks it has been missing .
20

I have never come across such incompetency in my life from Vodacom. After being overseas, we have received a bill of R16000 plus from Vodacom when our data was switched off! The phone was then disconnected when we were overseas as they suspected “fraud” and now we have some spoken to innumerable persons there to get the phone reconnected to no avail. I am so frustrated with their lack of service, accountability and overall customer service that they should be reported to a consumer body for their lack of consumer care and fined heavily. They already charge exceptionally high data rates compared to global peers and they can be sure that I will cancel all of my contract with them at the soonest opportunity. Vodacom SUCKS!
20

Chatz connect
Address: Glasfit Building, N12 Main Reef Rd, Klerksdorp, 2572
Phone: 018 464 3922
We bought a Hauwei wifi modem in Jan 2019 on contract at the above shop. When we tried to use the item, we were told that the modem does not work without 4G, which was not available in our area. We immediately contacted the shop. They said we could return the item, and they would send through a cancellation. We handed in the item within 30 days to the shop. We are still paying the monthly premium without any service. The cancellation is not done and the shop keeps the item. We phone the shop constantly with no feedback. They keep on saying they will phone back or transfer the contract etc. but nothing happens.
20

I've upgraded on line on 16 April 2019 on number 0826197171. The handset Huawai P30 lite Peacock blue was ordered and RAM Couriers wanted to deliver the handset on 25 April. They unfortunately could not complete the delivery due to wrong ID Nr information received from Vodacom. I called since 25 April until last week 2 May to try and rectify this problem. My ID was issued in 2007 and I did SEVERAL upgrades with my ID without any problems. Now all of a sudden my ID of 20 years ago pops up and Vodacom use it???
Today, 6 May 2019 RAM once again wanted to deliver the handset, THE ID WAS STILL WRONG! and the handset was taken back.
****I ALSO ORDERED A PEACOCK BLUE HANDSET, THE HANDSET THE COURIER HAD WAS BLACK?
Vodacom what is going on? I am really disappointed with your oblivious behaviour and also agents who promised to give feedback and NEVER DO SO? This is really unacceptable for me to not be able to conclude this upgrade deal and a simple ID problem can't be sorted out??? PLEASE I AM NOT GOING TO SPEND 3 HOURS AGAIN TALKING TO SEVERAL AGENTS THAT SURELY DO NOT WANT TO ASSIST.
MRS ELIZABETH GERTRUIDA HALGRYN
PRIMARY CONTACT NR: 082 879 7473
UPGRADE NR: 082 619 7171
CORRECT ID NR: (ENCLOSED) 6606040101089
WRONG ID NR ON VODACOM SYSTEM ALL OF A SUDDEN: 6606040101006
20

I'm not happy about this rule that make me use 60 minutes of my 3 days minutes during night shift. Vodacom steal what i paid for instead of lettingvme use their night shitf first then my minutes. This thing is hurting and I wish it can be changed.
20

Good day,

I went on Friday to apply for a Vodacom contract at Westgate shopping centre.

I was told it was declined because I have to many lines. They took my paper work in and sent it through for approval as I only have the wifi from Vodacom. I was told it will take 1 to 4 hours to get it processed and be told if I can get the contract.

This morning i went back, still not done. I was told 1 to 2 hours still. 3:30 I get a call my signature not right, I go re sign, another 1-4 hours. The acquisitions department Inocentia and Putselemg are really not doing their jobs. I should have been informed this morning already.

I am canceling and paying out 2 contracts with cell c tomorrow to move over to Vodacom. But I really am not sure about the customer service here.

Your kind assistance with regards to this would be appreciated. Should my number below be unavailable as I am canceling tomorrow, I can be contacted on 0823227332 which is my brother's number.
I have tried many platforms to get assistance but Vodacom customer service does not seem to exist.
Kind regards
Marilyn Dullmaier
0844845676
20

I am now trying another platform to complain on - as the Vodacom Messenger NOT Hello Peter is working.
1. I purchased a Huawei T5 tablet on a contract through Vodacom. I work through North Cape Mall Vodacom as the service is EXTREMELY good and efficient.
2. I received the tablet end of January
3. Two weeks later the tablet started to freeze up and no touch function is working
4. We took the tablet in to Vodacom 4U store in Greenstone. We handed the tablet in with the box, on which we were informed that they don't need the box and that we must remove the tablet from the BodyGlove cover. So the tablet was left in the thin styrofoam wrap. PLEASE note this tablet is still under warranty.
5. No booking/reference number was given - just a slip from the invoice printer with handwritten number and name. My details was taken down (specifying my cellphone number) - but in a similar way (written down on an invoice printer paper (please note these papers are thermal).
6. One week after, I phoned the cellphone and even send a message - no response. I subsequently phoned the landline, where the lady said she will request this consultant to phone me back - no response. 5 days after that, I phoned again - they will look for the tablet.
7. My husband then went into the shop to take in a cellphone (also still om warranty), on which he was told that it will take 2 weeks for the phone to go in for repairs. He then requested the tablet back, on which they could not find the tablet or any reference that it has gone in for repairs. I then phoned, and the consultant told me that he thought it went in - but will get back to me (still waiting). I phoned again last week, and finally a type of manager confirmed that he has been trying to get hold of me - that is after I left my phone numbers after each time I phoned AND it was on the small invoice paper. He then told me he needs the IMEI number and a receipt? I sent that through the following morning before 12, specifically requesting some sort of feedback. Again......still waiting. My sons' e-textbooks are on the tablet, and I need it back before the school starts.
8. Decided to go to the 4U shop in Greenstone to enquire regarding the tablet. Tablet was returned from the repairs and nothing was done. No diagnosis or finding even written for the store to advise us? When was the tablet returned? When would we have been informed regarding anything? AND yet again - the wrong contact number on the documentation?
9. the tablet was returned to the 4U shop in Vodacom, as I did not send through my receipt. A receipt that I will gather can be drawn off their system. I then contacted North Cape Mall Vodacom (which give EXCELLENT service) and he then sent through the receipt. I sent it through to the menlynadmin address that was supplied, but apparently it was never received. YET, the tablet was returned. On Monday, 25 March, I (finally) received a sms with a Repair Job No ( ********** 9) and was contacted by the manager of 4U Greenstone to confirm that the tablet will be sent in that same day. On Wednesday, 3 April, I received a phonecall and subsequent sms to confirm that the tablet has been received by ALI-SOM Repairs. This means the tablet was "somewhere" more over a week. That same day, 3 April, I received an sms to confirm that the tablet has been sent to the Advance Repair Centre for a higher level repair. Today, 9 April, I receive a sms to confirm that the tablet was received at the Advanced Repair Centre and warranty repair will take 5-7 days? This tablet has been with Vodacom for over 6 weeks for repair? I have been charged for 2 months' subscription - yet I dont have a tablet. This tablet has my son's textbooks on them (as explained before) - I now have to purchase all the hard copies as he needs to prepare for the exams?
10. Finally we were sms'ed to phone Vodacom Repairs to accept or reject the quote??????? This was quite a suprise - as the tablet is still under warranty. We were informed that the screen "lifted", not scrated or cracked, lifted - and it will cost us R2600 to fix the screen. Can anyone more senior from Vodacom please contact me to confirm why the warranty doesn't cover the "lifted" screen? What does the warranty cover then? The tablet was placed into a Bodyglove cover the moment we received it (thus all corners were protected) - the screen did not have 1 scratch on it - yet the screen has lifted?
11. On request on how a screen lifts and why is it not fixed under the warranty - the agent confirmed she doesnt know. No report sent through?
The screen was 100% in tact when handed to the Vodacom 4 U store? No scratch!!! The tablet has been in Vodacoms' posession for close to 8 weeks? Being sent back and forth from shops to repair centre.
12. I then logged a complaint on Facebook messenger - on 17 April (for Repair #12986259). An escalation number was provided (EC-1R1X-30WHB3).
13. Subsequently I followed up on 24 April - repairs team contacted me on Friday, 26 April. They confirmed that they are waiting response from the manufacturer and will provide feedback by either Friday, 26 April OR latest 29 April.
14. I followed up later that same day (26 April) as I received a sms to confirm that as we did not accept the quote - the tablet was returned to the shop. When I requested why are there 2 different messages - I was informed that they will confirm what is happening and did I ask the consultant that phoned me where the tablet is?
15. I again followed up on Tuesday, 30 April (on FB - just to be phoned by a Denise to confirm that I will just have to wait until they get feedback.

This is TERRIBLE customer service. We did not even have the tablet 1 month --- and it was in a BodyGlove cover for the full time. Even when we took the tablet in, the consultant checked and saw that there was not damage AND confirmed that it might be a software problem?
20

my last upgrade was in august 2014.
I did not upgrade in 2016.
my phone was stolen in 2018. I then upgraded to a new phone.
I was informed that I should have been treated as a pay as you go client.
I was also informed that my smart s subscription for the years that I did not upgrade will be credited into my account.
numerous calls to date has not resulted in any credits into my account.

cell no. 0824134100
acc. no. I0292666-7
20

I called in at 09:30 on the 03rd of May 2019 to cancel my policy as we are emigrating. I had the rudest consultant that told me it was not his problem and that I should have called in sooner. He couldn't give me an amount to pay in to cancel the contract, and that it was too bad. He then just hung up the phone after keeping mute for a while. . . . .Is this the type of service you extend to clients after years of support? Never not paid a premium? I want to take this a whole lot further than just here. How do I escalate this?
20

whenever I attempt to purchase whatsapp ticket I constantly have insufficient amount though my amount is sufficient for the product and when I restart my fone the 1c should always dissapear somehow which now makes my amount insufficient to purchase the product.goodbye vodacom I am moving to telkom I am so done with your incopetemce
20

i took my phone for repairs in March at vodacom eastgate and till today i have not recieved my phone , they then sent a message from repairs saying my phone was still going to be sent back without being fixed because apparently they where trying to get ahold of me and they could not when i called they said they will be sending it back and that its the Insurance fault.When i called the insurance and told them they called vodacom and and they said they will be giving it to the consultant to process again and they will call me which they didnt i had to call back and they said my phone was ready for collection when i went to the store yesterday it was not there and they were telling me its still at the repairs and they didnt know why
20

What is the problem with Vodacom service in Robertson, Western Cape? More than a week of intermittent service experienced!
20

Fault reference 1-34328794051356 has NOT been resolved!
Again this morning "No Service". Hundreds of Vodacom customers in our area (Robertson, Ashton, McGregor, Bonnievals have "NO SERVICE" off and on and off again for the last 5 (FIVE) days. As a paying customer I DEMAND that Vodacom take serious steps towards resolving this ongoing problem once and for all.
Please take note that I hereby give notice of my intention to log a complaint with ICASA. A copy of this complaint WILL be included!
20

Hi my complaint is with regards to my contract premiums. Initially when I took my contract it was on r340, it then went up to r390. When I called to query they said they increased it because vat went up to 15%, obviously he couldn't do math, after calculating it for him because he insisted it was right he then came back and said it was to cover marketing cost and better signal, which does not affect me however I let it slide. It's now gone up to r408 without any communication, if I don't receive a refund and adjusted premiums to what I initially signed up for, I will take this further. My contract is ending, how do I trust u to renew it, and it's not going to happen, and I will be sure to notify as many people as possible as to what happened to my premiums to make them aware and use another service provider. You are A bunch of thieves as far as I am concerned!
20

My network is verry slow now for the past 2 weeks fix this I can do nothing!!!!!!!!! My youtube is so shitty just because of your network. If this problem doesnt get solved im switching back to mtn. Fix your shit Vodacom. You tel the people you are the leading network in SA but right now you are the shittyest one. Fix your fucking shit!!!
20

In February I did an upgrade on my data contract which included a laptop. I specifically told the consultant I want a silver laptop and not a black one. I said this more than twice but to my greatest surprise a black laptop was delivered to my address. I then called the Vodacom customer care (as if they care) center and told their stupid consultant that I do not want the black laptop and they must cancel the upgrade and fetch their laptop.

They have never fetched the laptop and my calls to get them to fetch the laptop are never recorded according to their consultants each time I call. They have debited my account with the upgrade fees and for the new contract that they are FORCING me into. I’m not getting any help from their customer care consultants. THEY STILL HAVE NOT FETCHED THEIR BLACK LAPTOP AND SEEMINGLY THEY WILL CONTINUE DEBITING MY ACCOUNT ON A MONTHLY BASIS.
20

I had a contract SIM and I paid my out standing account of R884 last year but now I can't XDS say that you never send them a letter to say it's paid. Know tell me if I paid this from my bank . Way can't you send them a letter to say it's paid?
20

I am so disappointed with the service received from you guys. I actually called inquiring about the router which was on promotion and we agreed about everything. So nou whn its time to receive my parcel i only got the sim card and i called in trying to lodge a complaint, i was advised that the router special ended long time ago and there isn't much that they can do to assist. I needed that router so that it can assit me with my assignments as i will be writing in June, but no now am delayed. I feel like i wasn't treated fairly as your valued customer.

Regards
Andrew
0765133921
20

....no service.............weekend off whole day...on from early evening...then off next day...same story........and now today when i need to make EFT payments....NO FRIGGING SERVICE AGAIN!!!!!!!!!!!!!!!!!!!!! DO I GET A REBATE FOR THE TIME I HAD TO PAY FOR BUT GOT NO SERVICE!!!MAYBE IT IS TIME THAT I START CANCELLING MY CONTRACTS PIECE BY PIECE AND GO TO A UNIT THAT WORKS....BECAUSE MTN AND CELL C WERE UP AND RUNNING!!!!!!!!
ROBERTSON AREA - WESTERN CAPE
20

I bought 7 GB of data yesterday and they have added the amount of rand value to my bill, but i have still not recieved my 7GB of data?
I want to know what is the next step as i will not be paying for it when the monthly bill comes.
As you can see from the first image i have bought 7 GB of data yesterday.
The second image is the amount of data i have and that is only the data i had to buy again this morning.
20

I took out a upgrade at the Vodecomshop in Greenstone shop noL93. Went to the shop and a sales person by the name of Ricarda attended to us, did the necessary documentation, and then was told that we had to pay 150 to swop information from my Huawei to the new Samsung A30, which i think is a cheek seen we are have a contract with Vodecom, Ricarda gave us wrong information to download from one phone to the other, and forgot to give a sim swop. I went back on Monday to speak to the manager and asked why we had shoddy service by Ricarda, and why do they charge R150, the so called manager, refused to cooperate with me and my husband, she had an attitude, and should be not working in an eviroment like that, I asked for her name and she refused, I also wanted the owner of the shops number she aslo refused, she told me to get out of the shop and called security, Far as i am concerned I dont need to be bullied by inefficent staff, and that women needs to be dealt with. Very unsastified customer.
Rochelle Fisher 083-6401234
80

Fraud was done under my name because a vodacom consultant failed to verify if its me, an upgrade of 2 phones in different places was done under my name using a fake id,names,id number is me but the picture is not me,that unknown person took Hauwei P20 and S10,one was upgraded in Roodepoort and the other one at the Glen shopping center,this is torturing me as i dnt understand how the consultant didnt see that the id copies are not the same,the application form also is not valid no adress,no email just name and surname even initials im F.O the person was writing F.M even the signature,i am really not going to pay for something i dont even own,need your help ASAP,i even feel like is an inside job.
20

Customers seem to be just numbers, no system in Vodacom sitting in a store at mall of Africa, one qualified person to deal with issues, no appropriate queuing system
20

Applied telephoniclly for a new contract for two routers. Informed that my application failed due to negative information from Experian. I contacted them no negative information on my record and no query on their side from Vodacom. Contacted Vodacom again the only comment I received again I cannot be assisted and there is nothing Vodacom can do to assist with the new contract. Where to now?
20

My wife purchased a phone, iPhone XS on contract from Vodacom Shop at Clearwater Mall on 1 March 2019. She did take out a comprehensive insurance on the phone.
The sim card that was used on the phone was a pre-paid sim card which was linked to the device and to the insurance. On the 10th of March 2019 the phone was stolen and it was reported to the Hillbrow Police Station.
I then went to the Vodacom Shop to submiit a claim.
The Insurance Co. did not honour the claim because they say that there is a "cooling off" period for 3 months because now it becomes a pre-paid device because of the pre-paid sim card but the device was taken on contract. I was not told any of this at the time of purchase and the documents that i signed for insurance did not say anything about the" cooling off" period. The moment the pre-paid sim card was put in, I should have been notified about the cooling of period but was not told any of this.
I made several visits to the store to try and resolve this matter but to no avail. The store also acknowledges that there is no such clause in their documents.
The manager at the store, Mr Nlompho Segoapa tried his best to assist me, but he has to wait for management for answers.
And I also like to point out that we have been customers with Vodacom for over 10 years and its sad that we have to go through this.
20

Vodacom is as bad as Telkom, absolutely useless service.
20

morning i called around feb 2019 to cancel my other vodacom contract on the 0721719959 number the consultant that assisted me ms tshabalala n said ive been a loyal customer of vodacom for long.she said im gonna see a decrease on my next month statement which is march month on my debit on my 0793167005 number.it was decreased the next month.she never explain that it was an upgrade ive been calling your call center ever since been taken from tower to post.three weeks ago been told it has been processed but when i call the 135 custumer care still getting an sms saying my upgrade is 2021 may.the other consultants listen to the recordings of that day they fully agree with me that it was a fraudulant upgrate

thank you for your assistance in advance

naphtally thebeitsile Erasmus
20

Good day, please can you sort out the signal strength in Brackenhurst, Albert on, Kalkoentjie road, as I cannot download anything, even Facebook battles, it is now beyond a joke, please assist urgently.

Thank you.
20

I was contacted by a salesperson and was offered a new sim card because I am such a good client. I told the person I am not interested but he kept on telling me about the benefits. He assured me that my cell nr would not change etc,etc. When I went down to the Vodacom office for help they warned me that my nr is going to change and that the sim is only for data. I think your sales people is misleading the clients and it is the second time this happens and I think it is time to rapport Vodacom to the consumers board. The Invoice nr K1467453 Pin 5114 PUK 72533267 is cancelled today 25/04/2019 by your consultant Tasha an Afrikaans speaking girl. Please confirm the cancellation.
20

This started yesterday when i call Call center. They send me to pillar to post i dont know what is their problem, all i want is explanation on my account of which they are not able to respond.I have asked them to put through Account dept but it seem so difficult to do so.This is not the first time. 0820789640
20

Three weeks ago i have taken a Vodacom Wifi Contract from Bluff Towers retail store, till date i have been complaining about the poor reception,
Nothing has been done, only me calling in to complain & messages sent from vodacom stating that their busy with my complain.
It is now rather frustrating that I have to pay for something that does not even work, which is totally unfair.
something needs to be done as soon as possible as i would not want to cancel the contract due to me experiencing worse service from TELKOM.
A booster was mentioned on one of the calls i had with Raees Khan from Retail store.

Thanking you in advance.
Regards
20

Hello, I need to get a status update as to when SR190419-378087 will be addressed by Vodacom Tech Support, please.
20

Three weeks ago i have taken a Vodacom Wifi Contract from Bluff Towers retail store, till date i have been complaining about the poor reception,
Nothing has been done, only me calling in to complain & messages sent from vodacom stating that their busy with my complain.
It is now rather frustrating that I have to pay for something that does not even work, which is totally unfair.
something needs to be done as soon as possible as i would not want to cancel the contract due to me experiencing worse service from TELKOM.
A booster was mentioned on one of the calls i had with Raees Khan from Retail store.

Thanking you in advance.
Regards
20

Hi Vodacom
It is with utmost disappointment that I must send in a complaint. I have been at Vodacom for approximately 10 years, but I am seriously considering going to another network provider after this happened.
I am going to sum up the order of events on a numbered basis to let you understand the order of events better.
Order of Events:
1. Booked in my phone on March 19th, 2019 at Highveld Mall Vodacom Repairs, with job number 12982545. Was told it would be fixed in 3-5 working days.
2. Sent to advanced repair centre on 30 March 2019 ( 11 days after booking it in at Vodacom) I was told then it would take 5-7 working days.
3. Was received @ advanced repair centre on 2 April.
4. 4 April it was received at Vodacom Highveld Mall. It was not repaired, the screen was sticking out half way on the phone. The attendant said he would escalate the case with his superiors.
5. Booked in AGAIN on 9 April with job number 13002145. This was 5 days after it came back from the advanced repair shop.
6. Received @ advanced repair centre on 10 April
7. 12 April dispatched from advanced repair centre.
8. Went to Vodacom on 15 April. Was told the technician broke it even more, but the parts have been ordered to fix it. Was told that it would be fixed on Wednesday 17 April
9. On Wednesday 17 April when I got there I was told that they haven’t fixed my phone yet it would be fixed on Tuesday 23 April (36 days after I booked it in the first time!!!!)
10. Then Tuesday 23 April they said it would be there the next day.
I stayed at Vodacom since getting my 1st phone because of good service, but now I can’t say that Vodacom’s service is nearly as good as it must be. I am insisting that Vodacom give me another phone (Samsung J6 - Same phone I booked in, or even a better phone), because it was broken even more in the hands of Vodacom. If I don’t get attention from this letter I am going to be forced to escalate my concern to head office.
I look forward hearing from you.
Kind Regards
Louwrie Gerber 23 April 2019
20

Hi,
I have been a Vodacom customer for as long as I can remember (more than 20 years). I have NEVER fails to pay my account to my memory, however I probably did pay a couple of days or one day late some time ago. It is simple if you don't pay your account the service provider terminates your service. My service was never terminated. I erectly applied for credit for a financial institution and was horrified to find out that Vodacom have black listed me for not paying my account. I would like to have details of the event according to Vodacom and after long standing relationship would like to hear the view from Vodacom that would justify black listing me?

Regards

Peter
20

I got robbed of my cellphone ,I went to a Vodacom shop and submitted the documents ,after two days I called the insurance department 0821952.the first consultant told me that she cant see my documents on the system,,i called the Vodacom shop and spoke to the consultant that helped me and she told me that she did email all the paper work ,I called the insurance again and I was told that my claim has been approved and I have to pay R618.I THEN WENT TO VODACOM SHOP TO COLLECT THE PHONE WHEN I GOT THERE I WAS TOLD THAT MY CLAIM IS NOT APPROVED .I told the consultant to call the insurance then she said their offices are closed ,,I was so disappointed on this bad standard service .up to now I don't have a phone ,,I wont recommend Vodacom to anybody .
20

After upgrading my Phone I have done 3 sim swops now and Vodacom is unable to get the Sim activated / provisioned on the network. Now the 3rd day.
20

Two weeks back I called your customer service regarding an outstanding balance of R55 on my advance, which is supposed to be cleared as I paid on the 23rd of March when I paid my monthly bill as it was added on it. To this day I have not received an assistance , instead I received two sms stating the has been resolved which is not true. I don't know how many I have called for assistance but all I get is these ref no: 1-3431 7992221307 and 1-3432 0392999562. What irritate me the mostly this is not the first time I have the problem with you. So I think you might as well disable my access to your airtime advance as it clearly no use to me. My number is 0662209289 should you wish to call but only if you have resolved my query, otherwise don't bother.
20

In June/July 2018 I took out a contract with Vodacom for a wifi router. In March 2019 I moved to the UK. knowing that I could no longer use the data on it, we put the contract in my moms name. This in itself was extremely difficult and frustrating. after Vodacom confirmed that the transfer from my name to my moms was successful and that I had nothing left to pay, I am still getting emails from vodacom stating that I have outstanding amounts - which is impossible might I add -. needless to say Vodacom has been a nightmare to deal with.
20

i went to vodacom Melyn to upgrade and open a new contract. i filled in the forms for the new contract with p smart 2019 then i changed the phone to p20 lite. The consultant told me that they don't have p20 lite in stock, i opted to wait for their stock. after a week i asked them if they can't get the p20 lite from other surrounding stores. They said they couldn't get them. I personally called vodacom Kolonade and the cell phones (p20 lite) were available. I then cancelled the contracts with menlyn because they were not willing to get the cell phones for me. I then upgraded 0760903909 and open a new contract for 0797882687 at Kolonade. Each cell phones (p20 lite) were R289.00 per month. With their additional costs they were R319.00 each excluding insurances. vodacom debited R230.00 for the new contract. End of the month they then debited R4679.73 on 29/03/2019. I've been taken back and forth from 30/03/2019 for my refund with no success. i want my money back and the service that i received is unacceptable. I called vodacom three times with no success. My last call reference is 1-3422985408707
20

NO service for FOUR MONTHS.
I recently moved and had an existing contract for fibre internet. I began the process of relocating by sending in the needed details on 14 JANUARY 2019. As we heard no response we made numerous phone calls and was told on 18 February 2019 that our relocation process has ONLY then been started. Eventually the outsourced company installed our line on 1 MARCH 2019. AS OF THEN we have NOT been able to get our line configured by Vodacom. We have made more than 60 phone calls to Vodacom, including to a Business Operations Specialist called PRECIOUS SKOSANA, who up until now has not replied to my previous 4 emails I have sent her. The last contact we had from Vodacom was with her on 4 April in which she informed me that is a technical issue and that she did me a favour by escalating it to a "Stephan" who is to fix the issue and a "Kim" who is to activate/configure once it is fixed. She gave me a number for this "Kim" but after hundreds of attempts all calls have been declined by her.
Once again we have phoned and emailed but no one replies or can help us configure this line!
HOW CAN I HAVE BEEN PAYING FOR A SERVICE FOR 4 MOTHS WITHOUT IT WORKING??
20

I can't receive calls anymore on my number 0720946514. I tried calling 135 but no one is answering the phone. They say I will get sms chatting Link but the sms says' something went wrong, try later' they don't give option to talk to consultant anymore. Can you please allow me to access the consultant? I am not comfortable with chatting, it's inconvenience for me.
20

I canceled my Vodacom account in 2016 after the 2 years contract.. In May 2017 Vodacom started charging my closed account,with out my consent.. No statement or contact was made from Vodacom. In October 2017 a debt collector start to harass me regarding outstanding payments. After long hours and lots of wasted airtime and having to take a days leave to Vist Vodacom no one could assist me.. I eventually got help were the agent showed me for some reason the account was reactive 5 months after it was closed.. I sent this to the debt collector who said they will setyle this with their client Vodacom... 3 months later and still ongoing another debt collector is harassing me with the same issue... Again I request a proper statement.. Still nothing.. I sent them all the paper work still nothing.. Everyday a agent harrasses me everyday I revive threatening sms.. I whish you as Vodacom could sort out this issue it is from your side as some hasnt done there job propply and I am now being harrassed over nothing.. Please assist.. This is very frustrating. Regard Wayne 0836388048. I'd 7204215267080
20

Bought a new Huawei phone on 03/03/2019 and also pay for tempered screen that was not in stock, 6 weeks later still no stock, excuses from your sales men Mr. Nathan from Wingtip branch Tel. 0124922905 Very bad service from Vodacom
20

Total lack of urgency and customer care to restore my fibre WiFi/internet MAC 14A51A42569F. Fault reported to voda fibre on monday 8 April and after daily follow ups eventually Vuma were contacted on Friday 12 April. Vuma then quickly restored the line. Voda fibre need to learn from Vuma about excellent customer service. This same situation is the second time within one month with voda fibre. Totally unacceptable and very unprofessional. Please reply. Thank you
20

i bought WhstApp Bundle for the 30 days. I am not receiving whatsApp messages nor can I send messages. I only have access to my messages after I have bought nternet data. I find this very disturbing and unacceotable. My MB balance has been 848.73 for the passed five days. it is up to the 6th of May 2019.

Regards

Mme Matlhodi Madiseng
082 456 0209
20

An ugrade was done in 2016 using my name and only to find out that a phone was delivered at Kingsway clinic Gauteng whereas i stay in limpopo.I never requested an upgrade and was never consulted until i found a statement for a monthly payment of R1100 .I reported the case to the complaints office,Vodacom forensic and submitted affidavit but i am not getting help.
I lodged a case with Scorpion until last year when they inform me that the case is closed.
All of a sudden i am getting calls and threats from vodacom demanding payments.As i write this complaint i have forwarded all the affidavit and specimen of signatures to vodacom@vvm.co.za ref:14031432 today as they requested them again.
How on earth must i pay for something that i don't have.

Kindly assist me because this case is affecting my credit record.
20

I up graded my wifes tablet, they told me it will be here Thusday , then I had to call them on Friday. They had a lot of atories. Again to day I had to call them a d had to compete with staff menbers screaming and laughing so loud I could not hear the person on the other side. Not cool at all.
20

Vodacom customer service Garden Route Mall is a disgrace. We have been waiting for a cellphone upgrade for almost 2 weeks now and still nothing. No one has contacted us with regards to an update. When they were called the woman couldn't evens say who was the lady that sent in our order for a new phone. Really vodacom is this the service a faithful long time customer gets? I really do not recommend anyone going to vodacom garden route mall... customer service leaves a bad taste in ones mouth!
20

I have taken out a contract at Vodacom Ceres South Africa for R199/two years. Not one month into the contract cost is jacked up without any notice, to which I would have objected. Now Mr T Felix who sold me the contract refuse to get back to me. How is this acceptable or even legal. A cost was agreed to, set for two years. How can Vodacom now steal extra money?
20

My phone was send for repairs 16 March
Got it back 1 week later with deep scratches on screen that wasn't damaged when it was send in.
Sonerset west vodacom centre escalated this and up to now no phone or feedback.
They do not return calls

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