Vodacom Complaints Continued... (Page 3)

Why should I pay for my calling line id or network synchronization every month R9.50. This is not far.

I asked for fiber relocation it's been 2 months now no service has been delivered and I have been billed for a service I'm not using .
Vodacom does not provide good service next step in taking them to consumer complains because they are holding me from going to another provider as they keep debting money from my account without proving the service .

In 2016 I have upgraded my contract with Vodacom. A contract was signed with a certain amount agreed. When the first payment went off, Vodacom took over R500 extra that was not agreed upon. This carried on for months before it was rectified but no credit was passed to my account. A few months down the line I phone in to Vodacom to find out about how to increase my minutes per month. The sales lady sold me that day extra minutes for an extra R160 to my account. After that the next payment went off over R1200, again Vodacom took extra that was not agreed. The sales person in the branch assisted and trying to solve this issue once again. I struggled to get assistance from Vodacom as a whole and had to phone in to the consultant and head office often to find out what is happening and why are the issues not solved. No one of Vodacom bothered to phone me back. I have spend so much money on air time to try and solved this. I went as far as the CEO Client Liaison, she advised me that my "special" was superseded as i have requested more minutes. No one told me anything about a special and that my account is now over R1200. Again I contacted the consultant with a new issue, he confirmed this is not the case and he will solve it. for a few months in 2017 the consultant advised me to not pay my account as there is a credit. off coarse I listened to him as he knows better. Because of this the to the records of Vodacom shows i owe Vodacom over R4000. In the mean-time this consultant left the branch and still assisted me not informing me that he is no longer there. with a lot of frustration as I do not get service from him I contact his manager to find out he has left, this was in February 2019. I eventually got to close my account as it has expired in January 2019. But I cannot take out a new contract with any service provider before this is not solved. the manager from the branch where i initially upgraded is trying to assist me with another consultant. vodacom has established a credit of about R3600 was noted on my account but never passed. No one is getting back to me regarding this. I have been without being able to phone out on my phone even though i could still get incoming calls. since Tuesday that is not true any longer. Vodacom has scrapped my number without any notice or approval and no one can get hold of me. I still have not received any feedback on why this has happens and when it will be fixed.

We are in 2019 STILL NO SERVICE and STILL THE ISSUE IS NOT RESOLVED

I have been a client for over 10 years, but this was definitely my last contract I will ever renew with Vodacom. I will most definitely not refer any of my friend or family to Vodacom.
I have never received such distasteful unhelpful no service before. Shocking.
Vodacom will definable not be the leading service provider for long.

Vodacom deducted and extra R900 from my account. I logged a complaint and Vodacom acknowledge that they made an mistake. I asked that they pay they money back into my bank account, witch they didn't do. Because of this mistake, I have missed an account payment on another account and now I have to pay interest. I am not happy with your service anymore vodacom

What does it help to complain, nothing gets done about the complaints

Good day,

I was robbed last night my contact phone and it was not insured, I want a new phone as i was treated unfairly regarding insurance.

I upgraded with Vodacom recently, After receiving my phone i tried several times to contact the insurance department to insure my phone, but i was told by the customer care consultants that there were having difficulties transferring to the insurance department. I was given an email by one of the consultants to email the insurance department, which i did on the 2nd of April 2019 but i was never contacted or received any reply to my email. i called again and i spoke to someone who claimed she worked for the insurance department and she promised to email me insurance documents, she also failed me cause i have not received anything. I called this morning and i was given to email address form someone who claimed to be a manager to forward the email that i sent to the insurance department and again i was failed because i was given 2 wrong email addresses. I called again and i was told that the last time i spoke with Vodacom consultants was yesterday when i reported my phone missing,which is a lie. I have attached the email that i sent on the 2nd.

I can be contacted via my Email or 0825427362 form 08 :00 am til 17:00

Hi , im a vodacom user , the level of service you provide to clients really sucks , the fact that you are one of the leading networks in africa ,but cant resolve small issues , is really frustrating.I dont know how you appoint and train your employees but thats also part of the problem , I have an Iphone , on that phone I have insurance, the charging block broke and I had to log a claim for it to be repared , as if you could we live in beaufort west ,small town in the karoo and you only have a vodacom chat here , so I asked the lady thats wrong there , what I need to apply for the claim and she said nothing , just a contact number ,I went to do the claim and suddenly I needed a copy of my id ,im a very easy person so I went back and provided her with it the following week , as Im also a employed person that cant sit in a vodacom store all day , my phone was away for 3 weeks , and your mosselbay repair what eva , couldnt fix my phone , then we logged a claim for a new on , your employees also taking there time to do so , its a week and a half later and my claim was approved after calling the department verious times , myself coz the assistant from your employees here is very poor and I dont give a fuck attitude,I need to get my new phone and once again your chat store here doesnt have stock ,and the one lady working here needs to order and thats also time consuming as I am waiting 5 days already since last week friday that the claim was approved .And now the lady here cant get the phone and just alot of bullshit that ive heard before . This is not how you do business and this will be my last contract at vodacom , once it is done

On the 12 February 2019 I call the upgrade department and chat with a gentlemen Mr Kashrut, where I explained to him that we have
A serious problem with the Vodacom network in Nigel, and that I want to cancelled my data contract and go over to Telkom, because Telkom have
A special on for 20 GB of data day time, and 10 GB of data night time and a Huawei router per month for R 199.00, I explained briefly about the problem and bad coverage in our area, where he convinced me to stay with Vodacom and help me with the same package and a Huawei router, but the data will be 20 GB day time and 20 GB night time, where he log a request to the back office to get information from the network
department that there is a problem in our area, to migrate my account, because I still have 5 months left to upgrade my contract.

On the 20 Feb 2019 I called in again where I received this ref number 1-3429205118440, and the call centre say they still busy with the process.
On the 11 March 2019, I called again because it was already over the cut-off time so solve the problem, and speak to the network department
Mr Judo where he admitted that there is a problem and that Vodacom is working on the coverage in our area in Nigel, where he wright a report and put it on the account so the solution expert can process the request, where I received this ref number 1-34302365313981.

On the 13 March 2019 I call the customer centre, and insist to speak to a team leader, where I talk to Mr Kia and he explained to me that he will look in on the request, and waiting on the recording to listen what was promesses to me, where I received this ref number 1-34303342754301.

And up to now I still waiting on any feedback at all, i would love to stay at Vodacom, as per verbal promises, I still waiting, and nothing is happened.

Have a look i dont have service.

Hi

To rate you as a one is far to good for you spineless sharks, who go against their promises to customers. I entered into an arrangement which one of your people at your accounts department. to have the full balance paid by the 20th of April 2019. Surprise surprise, vodacom goes against there word and disconnects my phone. I have been trying all day now to resolve this with no joy. Please can you get someone to contact me, preferably your CEO.

Thank you

Andrew Nicholetts
0825728427

I,

BRANDON GELDENHUYS
(ID: 950824 5161 081)

declare as follows:

1.

During June 2018 my cellphone contract with account number I4 525535-4 expired and I had an option to upgrade my phone and in the process renew my contract.

2.

I was telephonically contacted by a marketing person from Vodacom, providing me with the option of upgrading my phone telephonically.

3.

The phone I upgraded to, a Samsung S9 Plus, was delivered via courier to me.

4.

Upon delivery I noticed that the tamper seal of the box was broken and the Samsung cellphone was pink.
5.

I immediately contacted Vodacom and informed them. The marketing person I spoke to from Vodacom informed that a Courier will collect the phone from me and that they will reverse the upgrade and cancel my contract within seven (7) working days. I was also informed that I had to go into a Vodacom store to open a new contract.

6.

The pink Samsun S9 Plus was collected by the Courier 2 days after I reported the situation to Vodacom.

7.

I went to my nearest Vodacom store and requested to open a new contract but I was informed that the contract was in fact not cancelled.

8.

I explained to the representative of Vodacom at the Vodacom store the background as set out above.

9.

I was assured by the representative of the Vodacom store that they will escalate the matter to get it resolved.

10.

Since visiting the Vodacom store and after being informed that the contract was in fact not cancelled, I spoke to various people from Vodacom to try and resolve the matter.

11.

I contacted the Head Office of Vodacom, went into the nearest Vodacom store and spoke to various Vodacom representatives including cancellation managers and every time I am assured by them that the matter will be escalated and resolved.

12.

However it has been almost a year and I receive phone calls from Vodacom on a daily basis and the matter remains unresolved.

I am very cross with vodacom customer care because there is no feed back or help. On upgrading I was given the wrong details and looked like a fool cause I was told 0822925927 is R199 per month but was in the end charged R289 and I asked why to the upgrade dept. Could not explain why, eventually calling after 3 times I was told an insurance was on that cell number, how uncalled for. I have been trying to get through to the insurance dept and there is no answer or goes dead, this is very unprofessional. I then try to get through to customer care and it's stated that my calls have exceeded for the month the calls will be billed on calling vodacom. I have paid vodacom R2700.00 monthly not a small amount and get NO SERVICE OR HELP. I have come to a dicision that if a CEO from vodacom does not call me on 0726957068 I will cancel vodacom of immediate effect and vodacom wants to take matters further I will NOT take this as I will take this matter further on how I have been treated.

Phoned by your sales dept. offered me 2 routers as an upgrade on 2 of my lines. Did not tell me they came separately. Received 1 box thought they contained both. Got a call from Ram to do delivery, thought I had both, and they cancelled. Realised then only had one. Contacted Ram within 30minutes, told me can't do anything contact you. I did and was sent from one dept to next then eventually told contact of 5 working days, which I did and was then told promotion ended and now R229 instead of R149. Sent me to outside Vodacom who told me they can not help, have not the same promotions. Phoned again this morning and cancelled because they have already deducted the R330.00. Will refund R150. Upset because I wanted the router. After all these years with you thank you for not service

On 12 February 2019, I spoke to Mr M Galawe, a Vodacom consultation, he inquired as to whether i wanted to subscribe to a new Vodacom package. He indicated that the package would include the following 100 minutes, R165 airtime and 10 gig for the first 6 months and thereafter 2 gig per month for the remainder of the contract. I asked him repeatedly whether this package was available including the 100 min and he confirmed it. Based on what he explained I then signed up to the package. When the new package was activated the 100 min was omitted. For more than a month I am following up with Vodacom on the minutes and the service has been extremely poor. The initial ref no was 1-34298417345645. I was told that the IT Service Desk was reviewing the recorded conversation between Mr Galawe and I to establish whether he indeed indicated that the package would include 100 min. Last Thursday I spoke to Christina, a Team Leader, she indicated that she or Maria would revert to me on Friday. Another week has passed and still no feedback from Vodacom.

Going forward I will never take another contract with Vodacom. The service is unprofessional and there is a level of arrogancy which is concerning. It would be appreciated if this matter can be resolved. All I am requesting is that Vodacom make good on what was promised to me based on my initial conversation with Mr Galawe.

Kind regards

Marlon Geswint
Chief of Staff: Ministry of Finance
0646551027

Good day,

I hereby request that you investigate an issue of my data constantly getting depleted from cell number 082 461 3294. I frequently call Vodacom customer care complaining about this issue. Every time I’m told to check and restrict apps running in the background which I did.
This did not help as the data depletion continued. I called Vodacom customer care again and they advised me to visit Vodacom store to get my cell checked by the technician and I did so. The technician did not discovery any app that consumes so much data.

On the 1st April 2019 morning I checked my data using *111# and noticed that I had zero data, and thereafter called Vodacom customer care to investigate this matter. This matter was then referred to a technician and was promised that the technician will respond within 24 hours to update me.
The reference number for this is A2-FF8D-250255, instead I received an SMS on the 2nd April 2019 at 09:24 from Vodacom stating that my data is being transferred to a contract cell number 078 379 5814 and that I’ve been gifted 1GB data as a once-off gift gesture of goodwill. However I was not happy with this resolution and called Vodacom customer care the same day to investigate this further because as far as I know, data is not transferable and I fail to understand this. I was given a reference number A2-FF8Z-6JK2CP at 13:42 and told a technician will call me within 24 hours. At 14:00 I went to work underground.

When I tried to use my cell on the 3rd April in the morning, I noticed that I had no network coverage. I switched my cell off and restarted it, but still had no coverage. I couldn’t follow up on this issue immediately as I drove from eMbalenhle to a work seminar Boksburg that started at 07:00. During our break I called Vodacom customer care 09:00 using my company cell no. 079 523 9677 and every time the machine asked if my call was regarding another phone and to enter that number, as soon after entering my number 082 461 3294, the machine would tell me that the customer car number is currently busy and that I should try later. I kept on receiving this massage for a number of times. I ultimately came through to customer care at 10:41 after reaching it via the business support enquiries. I told them of my problem and was told that somebody conducted a sim swap on my number the previous day around 14:00.

I informed that Vodacom assistant that I did not do a sim swap on this number, enquired about my balance and was told it was still in order as no calls have been conducted on this number yet. I had + 1,75GB, and + R258,00 on the 2nd April 2019 around 13:50. This assistant told me to go to the nearest Vodacom shop to do a sim swap. She did not block this number to prevent it from being used. I discovered this after being advised by my manager to check if my bank details have not been tempered with as some people are defrauded by these sim swap scams. When I called Vodacom customer care at 14:00 was told that I’m left with + R135.00, 735MB and that it has been flagged to prevent any person to contact customer care.

I suspect that the person doing this scam works inside Vodacom. Since I called Vodacom to resolve the dada matter, the problem escalate instead of being resolved.

I therefore request that Vodacom resolve this matter urgently and reimburse me with all that I had lost through Vodacom which is my airtime, points accumulated and further investigate my data being depleted as this started from last year.

Please view this in a very serious manner to resolve it as I won’t let this matter go until it’s resolved. If needs me to engage attorneys to solve it, I’ll so.

Good day

There has been fraud on the number 072 604 8638 in Sept 2018.
This used to be a data contract I owned up until beginning of Sept 2018.

With lengthy discussions, this has been resolved, or I thought so…

In November 2018, December 2018 and January 2019, Vodacom has been taking money from my account via debit order for n contract that I no longer have since Sept 2018, due to the fraud that took place.

I have been calling and trying Vodacom to reverse this and they kept saying the contract has not been cancelled yet, how can it not be cancelled after the fraud???

I request that Vodacom pay back my outstanding funds taken from my account R543.00 (R181.00 x 3) as this was taken from my account incorrectly without any reason

I hope I hear from you soon

Signed up for a new data contract with vodacom online. in October. Then was charged R2500 extra for the device which was not explained or indicated in the advertisement nor in the subsequent telephonic finalization. Contacted upgrade department several times and forwarded invoice.Initially in December?January I go a few responses then it was all quiet. Phoned again in February and was asked to resubmit invoice for wrong billing. No response ever since.

Very disappointed and very close top cancelling all debit orders in favor of vodacom

What on earth did I just hear from your call centre agent, you know 3 weeks back I suspected my talking points were disappearing, now today I check my detailed balance and I see I have 281 points , I have had this simcard for more than 4years thinking I'm soon going to buy a phone and add more cash to the points, now I hear that every year and 4 months Vodacom forfeits unused points, if I can recall I had over 480 talking points, and 3 weeks back had 360 something and now 281 less than a month later, that is more than 80 points gone in 3 weeks
, DO YOU GUYS REMEMBER HOW HARD IT IS TO GET THOSE 80 POINTS, let me remind you, when I recharge with R12, I get 1 FLIPPIN POINT, NOT 10 BUT 1, you know howmany R12 air times I'd have to buy to get back those 80 points, YES 80 R12 air times, that's R900 plus worth of airtime I'd have to buy, and you guys just took it like you give 10 points per recharge ..... How the hell will I get a phone like this..... and how come you don't mention this to your customers so that we don't waste time accumulating points....this is fraud, I'm so pissed right now, I'm changing both my number to MTN, and thank GOD I never took the data contract I applied for with you guys, don't even call me about it anymore, I'M MOVING TO MY WIFES NETWORK, MTN, I'M FED UP WITH YOU GUYS AND UNLESS YOU CAN REIMBURSE ME THOSE 200 + POINTS YOU STOLE FROM ME, don't even bother replying, I'm doing a simswap before end of this week, kekgathetse ..... goodbye Vodacom....

I have requested for a contract to be cancelled on the 31st of Jan 2019 and for the number to be converted to pre-paid I email Vodacom daily without getting any response from them and the reason for emailing it that I have even less luck with calling them.

I am trying to reach out to Vidacom via calling 082 135 or trying to find an email adres that works.

The reception in our area is becoming increasingly poorer and no one seems to be able to assist.

I need a direct contact if possible to manage this problem as our entire community is affected and considering an alternative provider.

Area affected is north of Pretoria in Vastfontein close to the Rooiwal Waste Water Works.

Please advise.

I upgraded my contract this was done on the 16th of March 2019 then on the 19 of March I received a call to confirm my address I gave out my work address then the consultant said to me the phone would be delivered on Friday 22nd so I changed that as I was on leave I changed my work address to my home address . Friday came and there was no phone . Saturday I called Vodacom AGAIN to do a follow up and changed my address to my work one as I did not get my phone on Friday I person I spoke to confirmed that the address was changed but guess what that was NEVER DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Today the 27/03/2019 still no phone I called Vodacom and my address was never changed

I must say I regret taking the upgrade phone with them I have received nothing but poor Service

Goodday i just want to file a complaint about account that had to be closed in 2015. I stopoed my debitorder as they didnt stop subtracting money last year and i am still receiving nonstop calls frim legal after sending how many emails to different people. The amount they want is now R900 and was R700 of sine i stopped my debitorder. They didnt adhere to my cancellation of contract after the 2 years in 2015

Good day I would like to complain about a staff member called Gladys who works at Sandton city, I have applied for a contract phone last year, she did not disclosed all information I asked for a top up, she gave me an open contract and now she is denying everything, the manager intervened but nothing is being done R8000 was deducted from my account this morning, I am now in debt which gives me a bad credit please assist.

Complain 1: 076 422 0656 : Lost Cellphone 17 March, called to block cellphone and sim. Consultant offered to assist to upgrade cellphone and arrange a sim swop. Monday 18 March upgrade consultant returned call and assist to upgrade to Huawei P20 lite, promised delivery Tuesday 19 March. I requested the consultant that they must call me upon delivery. Tuesday the consultant called back and said they do not have stock, so why do they upgrade on something they do not have stock on. We then chose a Huawei Y8. Delivery of phone and sim was promised for Wednesday 20 March. No delivery received Wednesday of Thursday. Friday 22 March I called again vodacom and RAM. In the process between calling vodacom and RAM all the time I used up all my airtime, which might not be an issue to you, but for me every sent counts. So RAM promised delivery Friday 22 March, again I asked to be called upon arrival. Apparently the driver did went to deliver and called the stolen no. No answer at the gate and obviously also no answer on the stolen number and no delivery. Friday afternoon I called RAM again. They then said they do not do deliveries on Saterdays but we must call the warehouse early Saterday and request to collect. Saterday just after eight I called RAM and they then said if we wanted delivery on Saterday we were seppose to request it Friday, I can not collect from the warehouse. So why do the one person tell me to call to collect and then other person tell me I am not allowed to collect. Service received from Vodacom and RAM is up to shit.
Monday morning again I called to find out what was going on, parcel was not scheduled for delivery. I complained and the person said he will send an email to the manager. After 12 I again called to find out what was going on, parcel still wasn't send out for delivery, I again complained. Parcel/cellphone was delivered just after 14.00, only the cellphone and no sim card!!!!
I called Vodacom again, they said the will have to send it again urgently. After work I went to vodacom shop to assist me with a sim swop, they could not assist me as there was an open sim swop on my account. We tried calling vodacom contracts department again, once again no answer after we holded on like forever.
Today Tuesday 26 March I again called vodacom to assist me, being transfered from one person to another without any success. I requested for the sim to be cancelled as I can not wait again another week. Do not know it it has been done. Consultant said she will send an email. Vodacom consultants are only friendy and helpfull when they want to make a sale, the rest of the time no one was helpfull or friendy at all. I will not recommend vodacom especially online service to anyony.

Complain 2: 082 815 0447: Vodacom calcentre contact me to upgrade as I wanted to cancell this contract. The consultant then told me I can proceed to upgrade and just have 1gig date for R50 a month and when I am ready I can upgrade the mobile. Monday 25 March when I was at vodacom shop, the consultant informed me that they lied to me, the contract has been upgraded and I can not upgrade to get a mobile on this contract. Once again vodacom consultants are lying to make sales telephonically. I want to cancell this contract, will get a new contract from another supplier who is willing to provide service.

I will be taking this up with Hallo Peter and everywhere possible on the internet, as I am very unhappy with the service received from Vodacom and RAM. Both companies service suck.

I took out a laptop and rooter contract which came to an end towards end of 2018 . In January I requested at an agency to terminate the contract as I saw it was still going off monthly. The cancellation was never lodged and the amount of R455 kept on going of. End of Feb 2019 I phoned cancellation dept. And the lady told me she had cancelled the contract as I asked her to . my ref no given was 1/34280438057602. Ive received my March account to see yet again that ive been charged again R455 for laptop/rooter . I phoned just to be told that she had cancelled the upgrade not the contract as i specifically asked!! I was told i must pay it again this month but herewith my new ref no. 1/3423958776. I truly don't know if I can trust that I won't yet be billed again next month . Its very unfair to have to pay for something you have cancelled due to vodacom employers not doing thete job !! I will definitely not recommend vodacom to acquaintances and I wont be renewing my contract . Ivebeen a client for many years . Im truly upset by poor service.

vodacom withdrawn money from my account on 1 march nd 1 february for the parcel dat i returned i dnt understand why i want my money back i cnt pay for things dat i ddnt accept please cancel your debit order

REF - SR190226-270411

Please be advised that i am extremely disappointed with the service received from Vodacom. So much so that if i do not have a reply to my query within 24 hours then i request Vodacom to remove the Fibre installation at my residence and i will seek Fibre at a reputable company that actually cares for their customers and is able to give feedback. My ONT unit was installed by SADV on 26 February 2019. Since then i have made several phone calls on 0821904 and each time i am told exactly the same story "I will escalate the matter to Project Management and let them know you are not satisfied". Really, can no one in Vodacom actually tell me the progress of delivering a simple router. I have a few contracts with Vodacom but this service i have received has made up my mind to cancel all my contract at the end of their terms.

Please can a competent and caring employee who actually would like to help a customer call me on 0835708382 and advise me on the progress or inform me of the date Vodacom will be removing the Fibre installation from my premises.

I received a broadband router 2 days ago and I called in to activate but call center was unable to assist they said I must go to the vodacom store. I get to the store in Alberton new market they send to another store by technician, then they say they can't help and send me back, I wait for 20 min for someone to help then only they say call vodacom, spoke to the team leader and he said the store must help. I must f... Frustrated because nobody knows how to activate and connect the internet and getting pushed from pillar to post. Angel Sitwala at the Alberton store had no patience and refused to speak to the call center. I am very upset because I canceled c cell thinking vodacom is a better option but clearly not worst service experienced in my life. I was so fed up and left everything at the store because I cannot take something that nobody at Vodacom knows wat is happening. Quick to deliver but don't work. I'm disgusted in your service

Due for an upgrade,and been a loyal client for many years. Upgrade sorted on line,and waited for my new phone and 2 "Rewards" of 10 Gigs for R99 x 2 offers. What does Ram Couriers deliver? Only a simcard. No device.
Devastated I phone in to almost every Vodacom help number,only to find that the blue Samsung Galaxy A7 is unavailable. Only gold is available.
Why was there so much hype about seamless upgrading,and no delivery? Why didn't one of the upgrade team members get back to me about not having stock? I am so angry right now.
So I have decided to ditch all 3 of my Vodacom contracts,and take my business elsewhere.
Such shoddy business ethics will not endear Vodacom to anyone. To be sure, I for one will advise anyone who asks,to never trust Vodacom, do not believe the sales hype, they cannot deliver what they promise.

Regarding phone number: 064 655 6584
In February I phoned to see how much airtime I had left. It showed R 200. I made 1 call of more than 6 minutes. Afterwards I made another call. After a little while the phone just cut off and I could not make any calls.
I want to be given a detailed list of the calls to see how it is possible that R 200 airtime just disappeared. I want an adjustment as soon as possible as I already gave notice to cancel the contract end of March 2019.

Dear Sir/Madam

My patience is now exhausted, I have been trying to claim for a Router and Cell phone since the +- 21st of January 2019. cell Number 0824916233

I was highjacked on the 14/01/2019, the very same day I cancelled my router and cell phone SIM cards.
I managed to get the SIM replaced by Wednesday the 16/02/2019 and that was it.

Trying to get through to Vodacom insurance department is an absolute nightmare, the phone number provide doesn’t work or you get no response.
Going through the Vodacom Customer Care as much as they try, it still a nightmare.

During these last couple of weeks, I have managed to speak to your call centre agents and I was quite vocal with my complaint, at times they have tried to assist me, but quite frankly it out of their hands.

To cut a long story short, at one stage I actually got an authorization to go and collect my phone and router with following reference :

Phone: NES 140962
Router : VCI 184 856

I then go through to the Vodacom shop at Bedford Centre, to collect the phones, the very nice lady at the counter tried to call the insurance team to confirm again she tried for over 15mins with no success this was a Friday afternoon, it was agreed that
Agent and the Vodacom Shop in Bedford Centre would call the insurance on Saturday morning , and now they told her that I need to get a claim form from your Insurance department.

Again I tried to call you insurance department on a couple of occasion again with no success, so I phone your customer care line again. Your agents tried to assist me but with no successes as an alternative he suggested I go through to the Vodacom shop to collect Vodacom Insurance Claim form.

This form was submitted last week Friday, (see attached) I haven’t received an acknowledgement and again they don’t answer their phones. Friday your agent tried to put me through to the insurance department I waited on the line for over 30mins.
I can’t sit on the phone everyday for so long without getting any feedback . I am still waiting for a supervisor to call me back since Friday

I am lost for words, I have been a Vodacom customer for over 20 years and this is the service we are getting.

Your assistance in this regard will be greatly appreciated.

Kind Regards
Corina Da Silva

I recently started using the Vodacom WhatsApp ticket and it has now been more then three times that my WhatsApp stops working but I can access my internet with no problem which only means that there is something wrong with the WhatsApp ticket. I have called Vodacom twice and the second time I called I was told that I should buy data that's not a WhatsApp ticket if I want to use WhatsApp. I don't agree with this because if you are experiencing problems with your WhatsApp ticket I should not have to pay extra out of my pocket to purchase more data after I already spend R35.00 on a WhatsApp ticket. It becomes very difficult for me as this is my main source of communication with my friends and family as well as my college e.t.c

Thank you for reading my complaint I hope this problem gets fixed soon

I took out a data contract with Vodacom in February. A couple of days later I received a sms from my bank that there were a debit order returned from Vodacom and I am paying R100 for the returned debit order. After a couple of phone calls to Vodacom a consultant confirmed that my debit order date have been rectified and that the payment will go off on my salary date, also that the unpaid amount will be deducted the coming Monday. The next day I received a sms from Vodacom that I am liable for a payment (now the amount increase by a R100). Again i phoned Vodacom and they refer me to another consultant. I explained that the problem was supposed to be sorted when I phoned the first time and that the early deduction on my bank account was not my mistake and I can not be held responsible for the returned debit order. This was again ignored by the consultant an she suggested that a log a complaint. I need this to be sorted out TODAY. I am a loyal customer of Vodacom and have never been treated like this!!!!!!!!!!!
Contact me on 0760588291

I have cancelled my debit order on 15/02/2019 and I paid via EFT on 15/02/2019 (including the penalty fee) to Vodacom. On 25/02/2019 I paid my account via eft (R663.58), however on 26/02/2019 a demand payment went through to Vodacom again for R663.58. This means I paid twice for my Vodacom account this month. I have been struggling since 26/02/2019 to get someone to assist me with a refund back into my bank account. I got told to send an email to pop@vodacom.co.za with my proof of payment attached, when I called two days later they told me I had to email a bank statement to pop@vodacom.co.za, I then spoke to someone in accounts yesterday who told me they haven't received my requests and that I had to email all the information again to molebogeng.monaisa@vcontractor.co.za, I did so. Today I called again and again spoke to a consultant, had to re explain the entire situation to which she argued with me and said Vodacom doesn't owe me the amount that I am claiming. I then spoke to a manager Ashwin Abrahams, he asked me to email him all the info, which I did to ashwin.abrahams@vcontractor.co.za and that he will reply to my email and make sure it gets sorted out. Until now I haven't heard back from him either. It has been 7 days now since I logged this complaint and to date nothing has been sorted. I understand it takes 7 to 14 days for refunds, but without anybody confirming receipt of my query, how can the refund be done? I am sooooooooooo upset with Vodacom. Hubby and I will both be cancelling ALL our Vodacom subscriptions because we have had no joy and are not happy with the Vodacom services. I have basically been given the run around with the consultants, I have send numerous emails to different people and made numerous calls to actually get in touch with the correct person and still nobody has assisted me. I need this refund to be paid back into my bank account. Not only was some of your consultants rude and unprofessional but they were not able to resolve my query. This is the LAST I will try and reach Vodacom, if I do not get my payment back or any sort of feedback, I will not pay for my contract any longer and will join a different provider, I do not care about you taking back the phone, I already have a spare phone at home that I can use. And as for the laptop and data that I wanted to buy, I will now rather get that from FNB or MTN but I will NEVER AGAIN do business with Vodacom. I wish someone would pull all those recordings from when I called Vodacom, that way you would be able to see how many times I called, who I spoke to, what kind of service I received, and maybe then Vodacom can make adjustments to once again be the best in the business, but until they make changes, I want nothing from Vodacom. Nothing. You can actually call me and I will once more explain my issue, but I am not even counting on that. 079 340 3893

To manement

Hi this is K. Kader i am a customer at your canal walk store. I had a incedent with my phone i took it in on the 11/2/19 for repairs and it was told to me that the phone is beyond repairs and they will submit a claim with the insurance wiich is with vodacom and aperantly the device was discontinued and uptill today my problem is not resolved due to the fact that vodacom change there insurers and now they want to replace me with cheaper phone and i have to pay a higher excess. If someone can please look into this matter with great urgency it will be highly apreciated thank you. The no. Iis 0823768396.

Looking forward on your responce
K. Kader
0823768396

kindly note that I applied for fibre in December and was promised to have an interim router which was delivered 2 months ago and till today I cannot connect and I have been phoning daily but still nothing. this is totally unacceptable as I have been having a contract with Vodacom for the past ten years now. I really feel let down. SO181116-527184, SO190226-595303

Vodacom increased one of my contracts tariffs after the 24 month initial contract expired. I treid this morning to stop that contract. The person helping me was more interested in upgrade the contract than helping me cancel it. Please let an Afrikaans speaking person phone me and help me. I am a vodacom client for the past 24 years in it is the worse service I got in this 24 years. The number of the contract in question is 27646575213.

My airtime got missing then I decided to call the consultant didn't treat me right she was just rude I ended up loosing it vodacom you have worst consultants ever,I will using Telkom I am tired of you rude consultants.the rude consultant that I spoke to is thobile.

I get calls from Vodacom every few days for my upgrade. Why should I upgrade with one of the most well know company in South Africa.

1. Don't tell me that the no signal with load shedding as the towers are connected to the electrical grid, BUT MTN, Cell C and Telkom is fully operational. What is Vodacom not doing for their customers. I get kicked of the network and after load shedding I have to reboot my phone so that I can get back on the network. After checking my settings and my phone should automatically choose Vodacom.

2. Give me one reason I should stay with Vodacom when I was happy to give you 5 star review in the past with customer service, but now you're not even on the charts.

3. Not even talking about the roll-over of data charges that was planned.

4. I pay Vodacom a lot of money EVERY MONTH... So Vodacom step up to the plate and give us the service that we are used to.

I can not see myself upgrading my contract after many years with Vodacom if this become a permanent problem.

To whom it may concern
I have been with Vodacom for years and I really have had no major issues with you hence I have remained loyal to the brand. In fact, I'm up for an upgrade soon and I intend on staying with you however after talking to your consultants today, I almost reconsidered this. I called Vodacom last week to inform them that I will be travelling from the 20th to the 24th out of the country and needed to activate roaming. They advised that I wont be able to use my data bundles (please check your recordings). I was aware of this anyway so at the airport on the 20th, I bought data of 1 GB for R149 which I knew I could use when I return to SA on the 24th. If you look at my user history, 1 GB lasts me for the month as I usually only use WhatsApp, I don't generally download a lot. I also have unlimited wifi at home so I don't require my mobile data. I got back on the 24th at around 5 and I was at home. I got back to work on today and I get a text saying my data is so I bought another 1 GB but I decided to call Vodacom because there is no way I would have used 1 GB in a few hours. When I called, your 1st consultant (I don't have a name) but it was a female working around 6:30 told me that it shows that I used the 1st GB, I told her that its nonsense since I was not even in the country. She was extremely rude and dismissive and passed me through your solutions department. I spoke to someone named Sizwe and when I told him that I was out of the country so I didn't even have access to data and I returned in the evening on the 24th. He interrupts me to inform me I made a call at 5;35 which is not the evening but the afternoon so basically implying that I was lying and he felt the need to educate me about the few hours difference between afternoon and evening. I went on to say yes, I arrived late afternoon/evening and made a calls but what does that have to do with finishing 1 GB of data. I even sent WhatsApp texts to inform family I arrived, does that use 1 GB of data? Nonetheless, he refunded the money but I made it clear that its not about the money anymore but rather the absolutely poor service and the principle. I have never taken time off sitting in my office typing up such a negative mail. I also happen to train a consumer care department to handle technical complaints so this is why I thought it necessary to complain about these consultants in particular. Please check my balance and usage. I use a lot of airtime for work and business so a couple 100 rands wont set me back. It was the principle and the 20 questions and the implication that I am a liar. I cant attach my ticket because this site doesn't support pdf but if you provide me with an email address, I can send you my actual itinerary, boarding pass for Sizwe to analyse the difference between late afternoon and early evening flights. I don't want him to lose his job but please at least train him and the young lady better.

Hi....why am i still listed on a bad judgement system while I'm still paying my account please try to update my status on ur payroll system...it has put me in a lot of stress because I'm paying my account...try by all means to have this matter resolved S.A.P

I am now at a stage where I don’t know what to do anymore with regards to a Vodacom account of mine. I have been fighting a battle with Vodacom from November 2018 till to date.

I did an upgrade on my cellphone – in November 2018 at the Vodacom shop in Mall of Africa, the biggest mistake ever as I should have just cancelled it and go somewhere else. I have to cellphone accounts, both on my name- reference number XXXX and reference number YYYY and it was separate accounts for years. At the time of the upgrade a person call John did the upgrade, he then took the initiative to do a transfer from my name to my name, how this is possible only Vodacom knows. The only thing to be changed was my address and my surname as I got married. The marriage certificate with proof of address had to be loaded on my account according to him. During this upgrade he also decided to combine the accounts to reference number YYYY not telling me a thing. I continues making payments on both the accounts using the reference numbers I have been using for years. On the account YYYY a payment of R918 gets paid every month as it is a top up phone. On account XXX the following payment were made from November 2018.

November 2018 R3592
December 2018 R2000
January 2019 R2700

Total R8292.

From December 2018 Vodacom kept locking my line saying my account is in arrears by R8292. So both my lines are locked and I have to phone in, explain the situation to them, requesting to update the payments to the account as no one told me that the reference numbers have been changed. I will then be on the line for hours being transferred from the customer services to the accounts department. I will send the proof of payments like they request with the details as per the person to pop@vodacom.co.za. The lines will then be unlocked and promises are made that they will update the payments. The next day I will have the same problem and have to phone again going through the same process. This has been going on from December 2018. Feel free to please go look at all the call updates and listen to the calls to feel my frustration. I was told to go to the Vodacom store where I did they upgrade, this is after weeks of fighting to get this updated. Vodacom Mall of Africa as I suspected did nothing as they can’t do anything the accounts department needs to rectify the problem I was desperate sitting there for hours, speaking to a consultant and the manager and they promised they will also follow up and assist. As usual no one got back to me, I called the next day asking for an update and the manager got very arrogant telling me they can’t do anything. So we carried on to call to unlock the lines every day maybe twice, every second day etc. On the 15th my line got locked again and I was in tears begging Vodacom to assist me as I don’t know where to go to , to sort this out. A consultant assisted me and I thought I am getting somewhere as she could hear my frustration…. I thought its sorted once and for all as she gave me her manager’s email address to send the proof of payment. Today is the 21st and my account is still not updated. When you call and speak to a consultant you get send from one department to another, then they will tell you, your account XXXXis R4000 in credit….????? Explain this please..

I cannot do this any longer… This is my final and last attempt to get this sorted out… if I don’t get any assistance from here I will have to get legal advice and take this to social media. I have done my part for long enough… attached are some of the emails… if I have to add all the mails your mailbox will be flooded, to name everyone will take my days to compile that is why I am asking to refer back to the calls if they even got the calls or the notes on my account.

How do you do the transfer an account from yourself to yourself? How do you sort this out?

Dear Vodacom CEO

I am an extremely upset client.

We have decided to take out vodacom fiber with you and the router was installed on the 2nd February 2018. We were told that the rougher takes 24 to 48 hours to configure on it's own. Unfortunately this was a lie and it was not configured. Your calls are recorded and you are welcome to listen in on how many lies we were told, how many times our query has been escalated and how we never got any feedback when told we would. We have called Vodacom on 0821904 every day since. It is the 19th February 2019 and we are still told that they can not get a hold of the back office and they can not do anything about our query. It's up to back office and not them. This is completely unacceptable on so many levels. How do you run a business in this manner and how do you allow this to happen after so many attempts to give you the benefit of the doubt. I called in again this morning and and I was told that it was sent to the incorrect department to configure then I was told to wait 3 hours for this to be done. I called again at 20.15pm today and get told that there is no progress in the query and no feedback. I have asked for this to be cancelled with immediate effect and your technicians must make sure that they are at my house by close of business tomorrow 20th February 2019 to collect your router and remove it from my premises. Should this not be done I will throw this device away and i will not be held liable for this...
I will post this complaint on every platform that I possibly can just to ensure that I save as many people from making the same mistake that I did. We will also be cancelling all our Vodacom contracts as well and will not be held liable for this as well.
Reference number SR1920202-222080
Reference for cancellation SR190219-257049
Regards
Extremely irate client

I have been a Vodacom client since ±1997 and previously reported to them that we do not have access to the Vodacom network on the farm. As expected they did nothing about it.

The attached KMZ file (Google Earth) shows the positions of the two farms and four towers in the area.

Currently I must use a pay as you go MTN phone to have communication on the farm. It is really irritating that Vodacom cannot supply access to their network of which I have been part of since 1997. How do they think I must run my business without having access to data and normal communication?

At this stage I am seriously considering canalling my four Vodacom contracts and use either MTN or Cell C.

Is it possible for you to assist?

Thank you in advance.

Yours Faithfully

Theo du Plooy

This is happening every time I purchase a whatsapp bundle . On many occasions I had sms'es. I had whatsapp bundle. At the same time I also had available balance. But why does Vodacom deduct airtime from my available balance when I have sufficient data on in my whatsapp bundle.
Even when I purchase data Vodacom gives you free data for the same amount but it has no value. You talk for a few minutes and that R30 or R50 last just for a few minutes.
Your 60 minutes calls to all network is also a ridiculous. If I buy 60 minutes to all network at 8 pm at night and just talk for 10 minutes then I forfeit the balance at 23h59 that same night. Why can't Vodacom extent the period at until the next day. The customer is always losing out.
Extent your power hour at least up to the next day and more consumers will be satisfied.

Your online services is terrible, I have made a online upgrade on Monday 21/01/2019 @ 15:25pm and was told the confirmation department would call me. Im still waiting for them to contact me in order for me to confirm my order. I have called a couple of times and was told they are back logged or their system is offline or the didn't have my phones in store or the would call me back and no one has. I was sent a message stating that my order has been processed, but how????? If no one has still not contacted me with regards to my order and its Friday 25/01/2019??????

I had Fraud on my Cell I try to contact Vodacom but no luck
First I went to the Vodacom Shop they supply me with the number I must phone the first time I did get trough and they ask me to mail them with the complain and the affidavit what I done but it's seems that it's the wrong email so I phone again but no luck the fraud happened already in Oct but no luck to get Vodacom to help me

The customer service is useless and rude. Vodacom lowered our profile for no reason (right when we were supposed to upgrade) and said it was because we didn't pay our bills (which we did, every month. We never skipped a payment) They said the profile will be back up to a high profile in 3 months, which is now, when we called they were rude and said there's nothing they can do and the profile is still low.

My son's phone was stolen and I requested a sim swop to be done. The staff at Vodacom Greenacres was very helpful and tried to assist, HOWEVER I have been to the shop 4 times to do a sim swop and after the 4th attempt the sim card is still not active. I have only used Vodacom as my product provider and had my contract for my cell phone, my children's cell phones and tablets for many years. However it is now 2 months that my son is not able to use his phone, because the sim swop can not be done!!!!!

When I asked for a new number on the exiting contract the staff informed me that it can not be done. I would have to take an additional contract with the current contract. This is not acceptable. I NEED THIS SWIM SWOP TO BE DONE AND FINALIZED ASAP. My cell number for you to view all the products I have with Vodacom 082 410 8513.