Vodacom Complaints Continued... (Page 6)

On 21 November i purchased a magnetic charging dock from vodacom store Eastgate. the Dock was used twice and the magnet came off. I took this back to vodacom and have been told on 4 occasions that they do not have stock as they waiting of the supplier and i must come back. In the interim the loose magnet has been lost and now vodacom is holding me accountable for this and not willing to refund me on the purchase. I have recieved nothing but terrible service from Vodacom and am utterly disgusted by their attitude. I will not do any further business with vodacom and will urge everyone i know to stay away from these lousy *******. I could have instead donated My R509.00 to a charitable organisation instead of Vodacom.

On the 16th February I went into Vodacom in The Village Mall at Hartbeespoort. I asked the young man representing Vodacom to show me how to check how much I had left on my DataBundles on my iPad. He replied you can't check that info on iPads. To which I replied of course you can, so he figured it out and I saved the link on my homepage. Since I needed to top up my DataBundles, he said I can't do so unless I know the phone number of the Sim Card in my iPad. To which I replied: Surely it's on the link we just pulled up on my iPad???

He topped up the DataBundle, and then I gave him my two other numbers to top up Airtime/Minutes, since when one can't get signal on one phone, the older phone has better signal. I commented that I did not hear both my phones receive airtime, but was rushing. This morning I ran out of minutes on one phone, which was impossible. So I called the Vodacom Shop and they said they were off line and couldn't do anything, but would call me back. The lady who took my call was professional and sympathetic when she called back to say the young man had given me DATA BUNDLES ON BOTH MY PHONES, on top of the Data Bundles for my iPad Sim Card. Really???

NOW PLEASE, help me out here. Why would anyone top up bundles on an iPad and two phones???? I have done this same configuration of top ups in Vodacom Stores in various malls including Cape Town, and NEVER has this happened. The lady obviously asked the young man to call me, who proceeded to tell me I'd asked for Data Bundles for iPad and both phones, which was nonsense!! There was a customer next to me whose details would be in the system after mine, and I have no doubt he would verify the fact that a blunder was made by the young man.

... instead of apologizing he was rude and defensive so I hung up, since APPARENTLY THERE IS NO WAY TO SWITCH FROM BUNDLES TO AIRTIME, even though Vodacom's representative was at fault!!

With a broken toe it was difficult to drive there in the first place, it's messed up my day, and no one seems to care. I expect to be contacted by a mature professional person who can either remedy this situation, or at least realize that further training is required of that particular employee. Who I hope keeps his job nonetheless, since there are enough unemployed people as it is.

Good day, on 20 April a modem was given in for repairs, Job nr 8795688 at the Vodacom shop at Hemmingways Mall in East London. The shop did not inform us that the modem is ready for collection, when we asked about it on 29 April, they told us that it was there for collection. When we collected it, we noticed that the back of the modem (the cover of the battery) was missing. They told us that they need to order one. Up to today the cover is still missing and we are still waiting for it. Meanwhile we are paying for a two year contract but we can not use it.

Regards Mrs Kroes

My first blackberry 9300 gave problems with the speaker after waiting for 4 days from vodacom they replaced it with a "new" 9300. After a month the "new" phone's scroller started to be inoperative and moved on its own.took it to vodacom to check it out for me. After a few hours they phoned me and told me that the problem was with the software and new software was loaded on the phone. That night the phone was exactly the same. Took it back, after 4 hours I was phone to fetch my phone and was told they loaded other Software again, that night the phone still went crazy.after taking it back the 3 time.

I was phoned again and was told to fetch the phone. Before walking out of the shop the phone stating to scroll on it's own again. The receptionist phoned the technician to find out what is to be done now, when he just replied to book it in and have them take a look. Why must it take 4 failed attempt to fix my phone. Everytime it is a inconvenience for me. This phone is still less that a month old. I am still waiting for feedback from vodacare in mimosa mall bloemfontein.I am more that 10 years with vodacom and is very dissapointed.

I took out two internet contracts in January 2013 because I am going to study and need to do a lot of research. When I have received the two modems i have phone Vodacom Brooklyn where I did my contract and informed them about the bad signal. they refered me to 082 111 , which I did. On a few occations Vodacom said that the Waverley tower was down and the next time they are working on this problem. My course for my studies has started already and the signal is so bad that i must every now and again start my modem. I feel that Vodacom must come to my house and check the signal themselves. I cant waist my money on my studies if I cant do my research.

Opened Vodacom contract early 2011. First 2 months fine, then stopped getting a/c's. Then started being billed for items I didn't use eg. international sms and data d/loading. Free minutes finished at begin of month. (I have Telkom ADSL & do not use cellphone much so unjustified). Had set call limit numerous times with call centre and it wasn't adhered to. Would receive sms demanding payment & threatening disconnection if not pd immediately.

When asked for a/c was never sent one - I DO NOT PAY unless I know what I'm paying for.. After spending HOURS on phone to callcentre & always being promised everything would be rectified with no results whatsoever I requested speaking to somone higher up. This happened countless times & I'm still awaiting a call. While the dispute over my a/c is ongoing,

Vodacom tried to obtain the money they felt I owed them in a sneaky, underhand & deceitful manner: they divided the debit order into 3 small amounts and took it all off on one day! Despite me phoning and spending hours & hours of my time trying to resolve this Vodacom refuse to do so. I have been lied to, cheated and deceived on various occasions with no-one interested in resolving this.

The service was pathetic. I went to the Bayside Data store afta 5pm one day and the person who does the back(works with returns) is not there so no one knows so they can't help me but they promise to call-which they don't. I get a phone number with my sms again next day which I phone as I've been indicated to on the sms. No one knws what's the hell I'm talking about, but they promise again to phone, I'll get back to them then 2 days lata, still noone knows anything. Then I phone the number again and get told its not their store or their problem cause I didn't book it in by them, I must fone Tygervally repair place and find out.

I try to phone these peolpe but engaged for hours. So I phone this shop bk and I tell them its not my job to go phoning around I'm a contract customer( I spend well over R1600 per month with you) Woman says ok takes details down. Then I wait again another 2 days. Then I fone again she tells me I must phone place I booked it in.

So I do but fone rings for ever. So next day I fone them again speak to a well manner guy who was actually helpful after I don't knw how many days of crap I endured.Tells me what the problem my be and give the direct line so I canphfone them. I get put thru to 3 different people so I have to explain my story 3 times. And she tells me I must pay R800 and something rand for new battery cause mine is broken. But its on guarantee. Then afta 7 days I finally get a message/call from the first lady that booked in the fone with all the information I needed.

Now what I don't get is why was it so hard to do that from the beginning? And why must I pay for a new battery? This is the second 9800 blackberry i've had and they took the battery from my last phone and put it into thid new phone and I must pay for new battery, but surely when you receive a new phone that includes battery as well. This not the first time , I always seem to have a problem with vodacom. and now with my new contract and new blackberry its causing problems again. All I got told was its a blackberry they all do that . How does this help me? 

Don't bother upgrading as it isn't as simple as you think. My contract has expired almost three months ago and no one has bothered to retain my business. When you call the contact centre you get pushed from pillar to pillar or the service provider has already closed. I don't have flexibility during office hours to do personal chores or activities. I approached a Vodacom Outlet in Greenstone when I eventually found a phoned I liked but the store hadn't received stock. Was told I would be contacted but I'm still waiting for that call.

After spending a few thousand rand on a monthly basis, you still have the ordasity to want to charge me for a basic handheld device. You have made enough money out of me and if you still want to charge me for a handset I will move to another provider. I do find your service shocking and expensive and do not need your service. Let me know if you want my business and if you have a package that suites my needs.

I have been with Vodacom for many years. I had upgraded to a 1.5 G data bundle contract in August 2011. I always had lost unused bundle because I did not use up to the full capacity.BUT on the 15 November 2012 I received a call from Vodacom to tell me that my account has been suspended because I had incurred an amount of approximately R4500 without the subscriptions on 13 November 2012. I was then told that I used R2327-93 including subscription of R299. The lady that I spoke to tried selling me anothe simcard. I duly lodge a complaint. A few days later a gent phoned and told me that I was on the internet. I was liable for the account. I thought that the R4500 was for October and November but I was sadly mistaken when I saw my invoice in December, my bill was now R4950-78 for 01 - 11- 2012 to 13-11-2012. Went again to Customer care on 18-12-2012.Was talked out of closing account instead was told to do a sim swop because I had a BLUE simcard which was slow for a RED one. Accounts dept gave me 2 months to settle account. Can make a payment plan if I closed the account. My family URGED me to close this account immediately.Refused to look at my history with them for 3 years. Insists that I used and I am liable for payment. No way to prove . They have record of bytes downloaded but not the sites visited. Why did we RICA simcard.

Dear madam/sir

I send you this mail with disgust regarding the network problems, we have been contract holders for a very long time, recently we have so much problems with the network we (my husband and I) can't  even speak to each other at night, he works away and we need to be able to contact each other, this is really frustrating and we will not be renewing the contracts that we currently have when the time is due. My husband has laid a complaint and was told that he will be compensated for the inconvenience, but still we have problems with the vodacom network, we have been loyal clients for years.Please advise as to what will be done on behalf of vodacom as to rectify this problem asap, we are not the only people complaining about this. It only seems to be at night when its most crucial to be connected when needed.

I await your responce in anticipation.

Hi I bought a laptop with vodacom and I only used data in september 2012 then month end of september vodacom deducted R829 including the R229 instalment on my account and I called custome r services,they said Its for the data that I used but I only used data on the 31 august.......I then decided I won't use my sim again even the free data I won't use,I then told the consultant I was speaking to to stop the data usage on my account.....this month I received the statement saying R1023 is going to be deducted on my account at the end of this month..........I have never user my data and modem so I would like to know what that amount for or else m going to stop that debit order as I can't pay for something I didn't use

I am shocked shocked and even more shocked at the level of service vodacom haS TO offer their clients corporate or not. Trying to establish why why why why your phone has been locked and when when when will it be reconnected after monies had been transferrd immediatley. For at least five days speaking to at least 6 agents per day the wrong information was given, different information was given, you were transferred to other departments and never connected. The only consistency was their awful blaring music in your ear. (HEART ATTACK STUFF) Not to mention the amount of business lost. Not to mention that we were never never never informed of being over our limit.

I visited a vodashop at the eastrand mall,shop telephone number (011)823 3900,salesman - Alicia and cashier - Jacques. I basically went there to buy internet bungles,but the service I got there was very pathertic and very regretable to be a vodacom customer. I will definately escalate my complaint with the shop manager or owner and if no drastic action will be taken, then with so many network companies we now have,I will take my business to the competitors as long l will be treated as a customer.

Your service is the lowest of the low dafter being clients for the past 20 years. AND THIS COMPLAINT WILL GO ABSOLOUTLY NO WHERE.!!!!!!!!!!

My name is Dorah Moeketsi I have a top u 315 with vodacom. I had no problems with my contract until for a past two months not receiving sms regarding airtime being loaded on my fone. Then end of August 800 rands was debited on my accont then I phoned to make enqueries then I was informed that I have migrated to to 100. What I remember is I received a call from vodacom a lady called he accent was more like an indian she then told me that I have been a loyal custumer of vodacom and she is offering me a call per second not per minute so that my airtime can last longer I was happy about that.

After a few weeks I received a call again and was offeed a phone I then refused and said to a lady I was happy with my contract and I have two phones one for work and this one for my personal calls. We argued a bit because she was forcing me to take a phone I said to her I wonder how will I carry three phones but if you can be liable for the paymend then I will take your offer.

I called customer care and I was informed that my migration was even done at vodacom shop..when I don't know because for the past three months I have been attending a course and I have proof concerning that. So I asked for contract to be made a was it has been and I was informed to pay 900 rands upfront for something I did not request. I won't forget that ladies last words when she said she has a price for me and it will soon follow bcs I am such a loyal custumer..so I guess this is what she meant. My email address Is lolamoeketsi@gmail.com. My contact no is 0799067600. Regards Ms Moeketsi. I am dissapointed.

I have a 3G account with Vodacom. I have 3 devices running on the same contract, a computer and 2 i-pads. The internet on my Ipads stopped working on the 24th of March, I lodged a complaint and to this day nobody phones back or assists. I have phoned numerous times and now do not have internet at all.
I find the service shocking and would like to cancel my 3 G contract with Vodacom -I will return the modem and go to MTN for better service I am sure!

David Conroy
0825033893

Today i sent in my blackberry like so many others have at vodaworld due to the fact that it no longer turns on. I am part of a company that has over 12 contracts with vodacom and spends over R10 000 a month with them aswell as having a personal contract which i spend about R800. on arrival to vodacare there was no one to help me and when there was she directed me to someone else.

being a valued customer with vodacom for the last 10 years or so i asked if i may have a loan phone which i was declined as the lady helping me said they all out but i insisted that i recieve one as it is used for work purposes. Finally after insisting for a couple minutes recieving attitude from the lady "helping" she finally said she would give me a loan phone. When i recieved the phone i was disgusted that i recieved a vodaphone 125 which is valued around R50. i cannot send or recieve emals which hampers my day to day business.

i then called in and complained to vodacare where i was assured that a team leader will call me back within minutes to try rectify my situation with more than half the day gone i have recieved to contact from them.

Shocking to see customer service like that

I got a Blackberry Bold 9900 in July 2012 within a month some of the buttons on the keypad just stopped working , the phone was taken in to vodacom and I was told that should the phone be faulty it will be replaced with a new phone. After a week we received the "new" phone which was actually a refurbished phone someone elses old problems now being passed on to me. Within n month I experienced again the exact same problem. The phone was taken in again and I aksed them for a new phone there response was that they cant give me a new phone the phone has to be sent in again but they will ask for n virgin phone with no history. week later again I received a refurbished phone and now not even 4months after I entered into the contact with vodacom the third phone is doing the exact same. I have not received a quality product, and have the exact same problem now for the third time. So where dos that leave me? send the phone in again only to get another refurbished scrap phone or I should just refer this matter to the consumer council give back the phone and cancel the contract. I dont want to hear that it is blackberry not vodacom. The phone and contract was obtianed from Vodacom thus I want a new in the box phone from vodacom and they can sort out their issues with blackberry if vodacom advertises an inferior product they have to be willing to replace that product after so many problems.

Vodacom deleted my number that I have been using for the past five years with no absolute reason. My fone just went dead dated 30/01/2012. I foned their useless call centre dated 31/01/2012 to find out what might be the problem. I was told that my number has been accidentally deleted of the network and they will investigate what exactly happend and inform me the next day. A day passed with no call from Vodacom. I then decided to fone the useless call centre again on the third of February 2012 to find out what the problem is as I have waited long and I am expecting very important calls.

I was told my number will be reactivated within 24 hours and I agreed. To my suprise on the 4th February 2012 Vodacom gave away my number to someone else and when I phoned to inform them, they just told me there is nothing they can do as they have already given my number to someone else. This is one terrible experience I will never forget. It is the same as they have taken my life and given it to someone else. One can just imagine that I now have to start afresh from banks etc simply because Vodacom decided to delete me from their network. I mean an error is on their side, I did absolutely nothing wrong and now I have to suffer the consequences.

Good day, I've upgraded last year at the Vodashop Melville to a Huawei Ascend touch screen. I had the phone two months and the screen cracked, I took it back the guy told me it is to new to repair. I left with the phone, I went back this year now suddenly they say it is physical damage and is not part of the warranty, why was this not ecplained when I got the phone in the first place? If I knew that the screen is not part of the warranty I would have never upgraded to the touch screen. I spoke to the shop last week Thursday after they said they will phone me (a month after phone was given in), the guy told me he cant help me it will cost over R3000 to replace the phone, when I asked him why it was not explained he said he doesnt know will tel the person who helped me last year phone me Friday. It is almost a week later and up to now no phone call. I need the phone to be replaced or something please.

In December 2012 we took our blackberry in for repairs after waiting two weeks we received our phone and was very happily told that we instead of only repairing our phone received a refurbished phone. On Saturday 30 March 2013 the phone displayed an error message PHONE MM6 which we later discovered meant the phone is black listed, i am certain you can deduce our extreme frustration. By providing us with a refurbished on your own accord it resulted in us being inconvenienced with having to deal with the incompetent and unpleasant staff at Vodacom Menlyn Pretoria. We are still awaiting assistance.

I did an upgrade from a cell-phone to migration to top-up date where I was promised to get a laptop and a moderm. I took almost a month to receive my laptop after making several follow-ups because no one from vodacom was prepared to update me as to what was happenind. At last I received my laptop without a modern. The same day I received the laptop I noticed that the parcel was opened and quickly checked and found aout that the modern was not there whereas the box where it was supposed to be was empty.

I Imeediately called Sbusiso Dubazane who was the one who phoned me about the upgrade and informed him about the situation. He promised to call me back and same day teh courrier came an collected the plastic in which the moderm was supposed to be. Since then I received no feed back . Today on 18/03/2013 I phoned Sbusiso again and he gave me a number to call (011 766 1201) and when I phoned I was told that they will tell Sbusiso to call me.

I have never seen a service of this nature in my life where I have to run around for services that should have been offered to me because I pay for them. This guys are sending me from pole to pillar. If they were of concern they should have already solved this problem and updated me with what is happening. I'm still waiting for the modern. I want this guys to cancell the contract because they dont care and I have paid the first premium even though I didnt have the laptop and the modern, they continue to depit the premium. This month again they are going to depit my account whereas I dont even have the modern and havent used it since the upgrade. I want the contract to be concelled and I will return the laptop because there is no value for money. I dont even think that in future I will ever have dealings with vodacom.

This guys are unprofessional because I m the one who must always follow up and they dont even vare to phone and update me. Please advice as to how to go about cancelling the contract as I'm withn my rights to concern the contrate becuase I have been given a row deal here and Im prepared to take this matter foward as I believe I have been wronged here.

I have been trying to cancel my upgrade and everytime they give me a number 0821950 and 0821959 and there is no way the help you must stay on the line and wait and wait I waited 28min on my phone everytime and when you get hold of them they CUT of the line what must I do if I go into vodacom shop they tell me I must cancel it myself and then I can upgrade in shop. Why do they let me upgrade over the internet and waited for 2weeks now! What must I do I can't wait forever!

On Tuesday the 12th Dec I purchased a miro sim from Vodacom Customer Care at Greenacres. After about 1 hour i was told its sorted and i shud wait a couple hours for my sim to be activated. This occurred at about 16h00. At about 10pm I tried my fone & found that it wsnt working, called 111 & was told it is pending and that it can take up to 24hrs. So i waited all of 13th still with no activation. Today the 14th, 36 hours later i called 111 agen.

The lady told me that the system shows its closed so the sim shud work, i shud remove it from my iphone &reinserted it. I did this and it didnt work. I called back. the nex lady told me that i shud call activations at 0821945. I called activations and the nex lady took my sim details and while waitin 4 a couple of minutes i got cut off! So i called back, nex lady told me they dnt deal with it i shud contact the centre i bought the sim from!!!!At this stage i lost my cool..this lady put me on hold while she supposedly contacted the centre in PE.

Unsurprisingly i got cut off again! I have in total wasted 2 hrs of my life with vodacom & have received increased blood pressure, lost a R20 for the sim as it seems this thing will neva b activated!!

Call centre bad service. I am very appalled and still disgusted when I think of the service I received yesterday at your so called 'customer care line' I went at a voda shop to enquire what I would need to do a swim swap and the lady told me they were out of cards that they would use for that but I could buy a sim card and do it from home she requested my I'd and proof of address saying she would have to rica it first lucky I had all the requirements in my bag so as soon as I got home I got on to the phone and called the customer care.

Where a very rude girl who was speaking in Sotho said I must confirm some questions she then requested a number at the back of the sim pack that I bought which I did and then said unfortunately she will not be able to process cause I was reading out a wrong number and to my surprise as I was with my brother while doing so it didn't make sense and as I could already see that we would not get to a conclusion then asked for the manager whom she said was not in and then she started laughing at the back ground I am sending this as I have never been given such behaviour as a valued customer to Vodacom.

She didn't even have the decency to apologise and just kept quiet until a man answered and explained which I was less interested in as I have already been mistreated by your call centre agent! Today I went back to the branch and the lady assisted me confirming that clearly that person didn't want to assist and the information she gave me is incorrect because she would have not been able to rica the sim card at the store if it was wrong initially I hope I won't experience this service ever as I simply pay for the service and as far as my money is concerned I expect good service delivery!

I received an sms from Vodacom about the downloading of a Vodacom app. It was dispatched at 0:39 on 19 Feb 2013. Why at this time of day when I am sleeping. I strongly object to receiving any form of information in such early hours of the morning. Whats wrong with normal office hours? I have a pre=paid contract with Vodacom.

Since my first cell phone I have been using Vodacom as a service provider and I have never been so disappointed in your service, there is a few problems on my account and I keep on phoning and trying to sort the problem ssince its not my mistake but vodacoms, but every consultant I speak to keeps on telling me that they will look into the matter and phone me back before the end of the day, but no one ever does...

one of your consultants was so rude that she even put down the phone in my ear while I was talking to her and explaining the problem,after she threatened me with handing over the problem to the "criminal department"...

Why must I be treated like this. But let me start from the beginning. A few years back I had 3 accounts with vodacom because of the fact that I had a business, unfortunately the business closed down and on 11 June 2010 I got premature contract cancellation quotes from vodacom so that I could pay all the accounts up to date and close them...like I did,afterwards I faxed the proof of payment with the signed copy of the quote and a copy of my ID to the cancellation department, and I never heard anything of this again.

Last year I took out 2 new contracts for me and my wife, seeing that I started a new job. I wrote down the correct banking details on the contract and was under the impression that the debit order was going off each month as it was suppose to, but the end of January 2012 I received a phone call from vodacom saying that my account is in arrears and that the debit order kept on being returned because of the account being closed

I could not understand this because I am using this account and its not possible, then the consultant brought it under my attention that vodacom has been deducting the money from the businesses bank account, the one that is no longer active because of the business closing down, and that there is currently 5 accounts open in my name, please tell me who's fault it is that vodacom deducted money from a wrong account since I wrote the right banking details in the contract.

I then asked them about the accounts that was never closed as I paid them and cancelled them in 2010 and I have the proof,the lady I spoke to is Shelly, she assured me that they would fix the problem and close the accounts on which they closed 2 accounts but the 3rd account was only closed 23 FEB 2012 and now vodacom wants me to pay all outstanding amounts on this account even though I cancelled this contract in 2010 how is this possible,

it was vodacom that made the mistake,but no one can help me with this matter, without permission they just keep on deducting the amount from my bank account and I have to go to the bank and ask them to reverse this, because no one can help me in sorting this matter.now I spoke to a consultant again today and asked him for the outstanding balance on the 2 accounts that I took out last year on which he replied that he can unfortunately not give me those amounts...

Please I want to pay my account but only after the problem has been solved and someone can help me, because like I say everyone I speak to keeps on saying they will phone me back or get a manager to phone me but no one does... What is going on with vodacom I have never experienced this type of poor service from vodacom... Please.

After having been a good customer for Vodacom in many years, this is my reward. I phoned the 111 number today(05/12/2012) in order to enquire why was my cellphone line suspended as I paid last weekend. Some xhosa lady called Fezi/Fuzi was very arrogant and send me from pillar to post instead of properly helping me. She ended up dropping the phone on me without having provided me with the help that i requested. This was around 8:00 AM.

I then phoned the number again and a gentleman by the name of Sibusiso was very helpful as he was able to help me within the shortest possible time without dragging me around. This happened around 8:10 AM. I will really appreciate it if matter can be attended to by Vodacom before I consider cancelling my account with them and share this experience with my friends, colleagues, relatives, comrades,etc.

I upgraded my phone on 2012/09/09, I wanted a phone that can do emails and I received a Nokia 500, after a week it started giving problems and I took it in to Vodacom Blue Route Mall, they then send it in for repairs, when It returned from repairs it was still not fixed so it was send in again, when I received it the thrid time it worked for two week and it started given problems again so it was send in again, I received the phone back today and they said it was a new phone because the previous one could not be fixed, when I inserted my sim card it still do not work so it must go in again and apperently it can take up to six weeks to get it back. I need a phone that can check and send emails for work purposes and according to me this is a breach of contract and I would rather cancel my contract with Vodacom than to carry on with something that does not work!

Well, where do I start. Right, let me start by saying just how wrong I was by thinking that Vodacom is the one of the best cellular network in South Africa, so you can imagine my delight when I applied for a contract and it was approved! Great! Little did I know. You can choose any fone you want mam, the lady told me and so I ordered the Lumia 920 and an Hp laptop with a modem. Ok, let me get to d point; that was 3 weeks ago!! Today, again was the day I was waiting for my stuff to be delivered, nothing. I call Vodacom again, for what's like the hundreth time in 3 weeks, not forgetting the irritation of having to be put on hold for what seems like forever! The lady I talk to today tells me I should call REM, the deliver company, I call. REM and they say Vodacom hasn't sent the stuff through to them for delivery and I must contact Vodacom, geez, that's exactly what I do, feeling that I'm totally at my wits end. Upon calling vodacom again (and holding), I'm told there order hasn't been released yet, I've heard that one before I tell them, and I finally do myself a favour and cancel the whole damn thing. Look, I'm so disappointed at the 'service' I received from you Vodacom, I seriously never thought I'd struggle like this and spend hours utilising my landline at work calling you, while you only bothered to only return my calls only about 3 times, always with false promises! But then again, it seems our complaints are just falling on deaf ears. Are they?

Apart from the whole identity theft issue and the whole way it has been handled, I had gone into your Fourways Vodashop to upgrade my account and to “fix” my 3G (not knowing it had been fraudulently upgraded). I notified Vodacom on the phone and at your store with Kai that I no longer wanted to upgrade with Vodacom given the circumstances. I even called Vodacom to make sure a Talk 1000 was no longer going to be actioned. I am not going to call them again – I don’t have the time to repeat myself. I told Vodacom on the phone that I wanted all contracts cancelled. They told me my Talk 500 contract would end in March 2013, and I said I would cancel then as I didn’t want to pay the cancellation fees. I will be using the number portability option to another supplier. I am NOT going to be upgrading to a talk 1000 with Vodacom – this was clearly verbalised and Vodacom can check their recorded conversations on the phone.

After all of this, I have now received and sms this morning from Vodacom stating “Your migration to Talk 1000 call per second package has been completed successfully”. As per the consumer protection act – “Exercise your new rights under FACTA to review your credit record and report fraudulent activity”. Vodacom has not helped me with this and I no longer want to conduct business with them. I’m sure you understand.

Also – according to the consumer protection act, and given that my request for the Talk 1000 which was supposed to kick on on the 1st December was cancelled within 48 hours of the request on the phone to Vodacom and at your Vodashop when I was there, I want this to be treated with care. Again, I don’t want to be a client of Vodacom anymore (as of March 2013 as per my current contractual obligation). I have not received the service I believe I deserve after 15 years with your holding organisation.

i applied for an samsung tablet 10.1 two and a half weeks ago. the consultant in Promenade Mitchells Palin Tamlyn said that it would be there at the store within one week. nobody phoned to say after a week its not there. i had to phone them to find nothing has been delivered yet. they then said they will phone me when it arrives and it has been two weeks and nobody has contacted me yet. i phoned again and left a message for the manager to phone me back as i left the complaint to say nobody is keeping me updated on how far the the process is regarding the Tablet. i decided to go to the store and requested to speak to the manager. she said that she never received a complaint from her consultant tamsyn. My problem is that the manager does not follow through on her complaints received. she should check on a daily basis what complaints there is as to me she is not doing her job properly but just sitting there and doing nothing. i am still waiting for them to phone me but no repsonse and no Tablet.
they are unprofessional and no client service.

I have closed my vodacom account in 2009. In 2010 I found out that vodacom have blacklisted me without informing my by any statements of an outstanding account or telephone calls! I went into a vodacom dealer shop to find out what was going on and they informed me that I have a outstanding balance of R1200 with vodacom. I have paid the amount to clear my name. Now in 2012- 2 YEARS later!!!!!!! Vadocom legal department phoned me to tell me that I have an outstanding acount of R1800 from 2009??? I told them that I have setteled my vodacom account in 2010 but they seem to have no record of it and I have been blacklistsed again!! They can't even send me an email with statements and I think that its totally unacceptable!!!!!

To Whom It May Concern: I am really unsatisfied and frustrated about the service I have been receiving from the Vodacom repair centre at the Centurion Lake repair centre in Centurion, Pretoria. I took my phone if for repairs the first time, as it has been giving me problems. I had to stand in the long queue and explain to the lady what was wrong. They did not send me a sms to come and collect the phone, I eventually went to the branch and received the phone. I had to wait as Vodacom did not send my battery with, that they booked in.

The next day the phone was giving me the exact same problems, I went back a second time and had to stand in the queue again and explain to them the situation with the phone. They said they will send it to head office, which they did not. They did not send me a sms to say I must come and collect the phone. I eventually went again to ask what’s happing with the phone. The lady could not track my phone on their system as the previous person did not even book the phone in on the system.

The lady had to phone the technician to ask if he knew about the phone. I had to wait a long time for them to find the phone. When they got the phone they said it had been fixed, and will receive sms now, I asked about the rest of the problems and she said “What problem” I explained again and she said there’s nothing wrong with the phone, Like I am making everything up that is wrong with the phone. I felt like she said that I was lying about the problems with the phone.

She said I must take out the memory card and see what happens. So I did and it was still giving me the same problems. I went back today a third time and are SO frustrated about the service, I had to explain everything and fill in the forms again. And I had to hear the same story again, that they will be sending the phone to head office. How many times do I have to do this to get the phone fixed? It is service like this that makes me want to go to another network. It is unacceptable. New Job number received for the repair of the phone: 8302689-52101198.

In August 2012, I went in to the Vodacom store to request that my the internet usage is capped once I reach my monthly limit as I had been billed far more than the R.149 that was agreed to on my contract. The lady at the store informed me that she had made a note on my account and that my request would be granted going forward and so it was, as I paid just R.149 in Sep, Oct & Nov.
However, on the 10th of Jan 2013, I could not connect to the internet, upon calling Vodacom, I learnt that Vodacom has put a stop on my account due to me having exceeded my limit for Dec and my bill now stands at a staggering R.3000.
I would like to know how come, the cap placed on my account did not kick in once I had exceeded my limit so that I wouldn’t have been charged such an exorbitant amount and secondly, why is it that a stop was placed on my account 10 days after I was billed for the month of December??? Had Vodacom been more efficient in processing my request for my internet usage to be capped, surely I would not be in this position where I have to pay a ridiculous bill with money which I do not have.
This is yet another clear indication of just how useless and appalling Vodacom really is. They clearly do not have their customers interests at heart and try to make money off customers any which way they can.

For the last 2 weeks we have had problems with making calls from our vodacom number cell phones, get "call failed" sometimes 4-5x after each other to just try call a number( landlines, other networks), when through the signal breaks up continually and drops calls frequently! I called someone the other day 8x to try finish a phone call conversation! Had alarms going off at neighbors house today and couldn't even get a call out to them! Tried 5x and it just says call failed! what if I had an emergency??!!
It's not other networks we call that drop - if I call a landline it dies/ cuts the same. Vodacom- WHAT is going on???? This makes us want to migrate to MTN!! SO frustrating!!!

Vodacom phoned me with the Apple ipad deal, I accepted the New Apple ipad with 500 mb on contract, I received the sim in a few days, after 13 working days I received no ipad yet, I phoned about 10 times and they told me that it was cancelled, I did not phone in and cancel my ipad, why it was canceled nobody can tell me, Can you please help me so that I can receive the ipad I would really like to get it, the contract was approved as well. Please contact me!

I was offered a new contract by Vodacom. One of their sales consultants contacted me to offer this to me with a saving every month. When I received my account it was not as that which was offered to me. I phoned 111 only to be told to phone 0821950. Held on for 22 minutes to try and speak to a sales consultant but had to end the call. I can't possibly hold on for longer. Why does Vodacom not have a call back service? When and how must this issue be resolved when nobody answers the call centre or take your calls?

I am very dissatisfied with the Samsung S3 mini that I purchased from Vodacome Liberty Mall. I have sent the unit for fixing for the fifth time. Every time i send the unit for fixing I do not have a phone for over one week as i have to travel 1 hour to take the unit and then make another trip to fetch it. I am currently without the phone because i had to send it again for fixing for the same problem. I am very unhappy with The phone. It will be appreciated if i could get another unit as i am tired of fixing the same unit every time.

Requested an early upgrade had to follow up myself to be told that the phone was discontinued. Tried again and ordered a Blackberry Z3 was told there was no stock and was put on a back order. Today a month before my contract expires I have no whatsapp. sms or internet services however I paid my monthly subscription and am still on my old contract topup 99. Call centre informs me that this happened due to upgrade requested after the 25th of the month and I need to pay R57 for BBM connection this for Vodacoms error!!!!!! I want to cancel my contract as I am sure I can get better service at MTN or Cell C for that matter. I have been holding on for Vodacom for more than an hour and my call has been dropped twice.

I have a contract phone with Altech Autopage with Vodacom line.On the 2nd December 2014 Vodacom blacklisted my phone (Blackberry Z3 - cell no 0607902159) without my consent for reasons known to them. Since then i have been sent from pillar to post by both Altech and Vodacom both failing resolve the problem. On the 19th December 2014 i even went to Vodacom centre in Welkom submited an affidavit and filling a form to unblacklist my phone.I was promised the matter would be corrected within 72 hours and to date the phone is still blacklisted.I have continued to engage both Altech and Vodacom but to date the phone is still blacklisted.I am very angry and upset as i have to pay for a phone that is not functioning.I am now considering to approach a TV program SPEAKOUT and National Consumer Commision.

I have received the worst service from Vodashop Craighall Park- when trying to open my contract and again now when trying to resolve an account query. Rea the ‘second in charge’ is very rude and so unhelpful that its almost laughable. Further to this, the call limit i had requested and signed for when I opened the contract has after 7 months suddenly “disappeared” from Vodacoms records, and now I have been charged ridiculous amounts of money for two months because suddenly my limit has ‘lifted itself’. Vodacoms customer service has always been shocking, but this is now ridiculous. Time to switch networks.

I’m a blackberry user who was originally on the MTN network but recently (as in yesterday) moved to Vodacom thinking its the best network. But halfway through the day I see a decrease in the network speed but then I found out its because of the throttling!…. Now I’m stuck with a slow speed for whole frickin month because I have apparently exceeded the 100MB limit. This is really annoying considering they didn’t mention it! I’m really considering changing back to MTN as this isn’t really helping I can’t use a phone with a cap over my internet usage. This really pisses me off as unlimited browsing means no flipping CAP!!! 3G my ass

I went to vodacom Richards bay branch to apply for an upgrade the lady who was helping me her name is Zakithi, she had no time to explain things to me and her service was not up to standard she ended giving me the package which I was not happy about then I decided to call Vodacom helpline who were able 2 explain the type of the package that I was upgraded to then I decided to cancel the upgrade. I personally went to Vodacom shop and spoke to Zakithi asked her to cancell the updrage but only to find out she did not cancel cose on the 20th amount of R629 was debted from my account then I went there again to find out what happened and only to find out that the upgrade was not canceled and when I speak to Zakithi she was very rude with me and blamed everything to her manager, I asked her to cancel upgrade again and reverse back the money which was not suppose to be taken but till now nothing has been done about it.

I am lodging two complaints against Vodacom. I have sent my note book for repairs the date mentioned below. Until today I did not receive feedback my note book or any update regarding the repairs. I went to store several times. They told me they are still waiting for my note book.

Second complain. I have sent my phone for repairs Blackberry 9320(Job number 9507821). Only one button was not working properly, the repair company demand R1800 which is above the price of the brand new phone. Both phone and note are on contact, Vodacom is deducting monthly premium without fail but I’m using their products.

Vodacom phoned me in connection with a contract whereby I get 135 airtime and only pay R115. I told the lady that I’ve got a bank account but the debit orders cannot go off from my account. I told her that I can pay the money in cash every month. But she proceeded with the application, then they tried to debit my account and the debit order did not go off. they’ve blocked my simcard and I was honest by telling them, that the debit orders cannot be deducted from my account.

I don’t know how many times I phoned in connection with this and they keep on telling me that I must pay R100 because of the debit order that was declined. They are so rude everytime when I try to explain to them they drop the phone in my ears and I feel I’m the customer and should be treated with respect. My numbers that’s blocked 072 3748 489. My ID No. 560214 0157 08 0. Kindly investigate this matter and treat as a matter of urgency.

When i lost my job i notified vodacom and they understood, so far i owe R160 (which i am gonna pay today). Vodacom locked my number (it says sim registration failed). I want my number back since i have been using it in 2010, they must tell me who is going to pay the remaining contract money? I have been using that number before they offered me contract

This is the second time in a year that I am complaining about the poorest signal. They have send people out but we are now back even worst than before. We are a school in Mposa, KZN and we have 740 kids and about 100 staff which more than half is with Vodacom. Our parents is also not happy with the signal and many staff and kids at the end of contract are now moving over to Cell C as their signal is the best out here. Now I have been with Vodacom for more that 13 years if not longer but are looking seriously at other companies or to stop my calls from this number and switch over as that will be far better than to struggle as much as we do! I do pay R100o rand and more every month but is no longer available to waste money on you.

I have been a customer of vodacom since 2000 and had spend over R100 000 on contract and airtime purchase over this past 13years, last night I transfered R300 to my internet modem sim card no 0727049260. I went to vodacom shop in jeffreysbay after I could access the sim card, I was advised that the sim card has been scrap from network and I must get a new sim card but the R300 is just my lost. I want the R300 back as this unacceptable since vodacom can trace this money. R300 is a lot and its not R30 I feel after spending so much money over these years its just fair to refund my R300. If this is the service I get after been a loyal client for the past 13years I’m seriously considering taking my business to other network company. I am looking foward for your response. Thanks Furious!!!

My Samsung tablet is 3 months old, it shut down, Vodacom Shelly Beach sent it to Durban for repairs, it took 2 weeks, the PCB was replaced, when I collected it the tablet would not accept any sim card, the servicefrom Vodacom Shelly beach was very o what ever attitude, the tablet was sent back, now it has been another week, Vodacom will not replace it and can not tell me why the tablet is not opperational and said it has been sent to JHB samsung, as it is still under warrenty, and My business. Depends on it I feel it should be replaced….every time I go into that. Shop you wait for an hour and every staff member refers you to another one, the assistant manageres has a sorry could care attitude and take it up with samsung.

my phone was booked off to vodacom still under warrantee. blackberry told me its a common issue with the 9900. Vodacom cw checks for water damage and tells me no its common issue and have to send it off to their advance repair centre. So they call me to tell me there’s water damage which is their excuse for basically everything and tell me its going to be R6000 to fix the phone! A price of a brand new 9900 so I escalate the matter to manger. The guy name EDWARD spoke over me countless times and at one point sounded like he shouted at me his voice got louder and ask him if I could get a recording he just said no. So at this point I decided I had enough of vodacom I will be going to a telecommunication ombudsman to report this as I’m going to the bank to stop all debits from vodacom and will honestly use that R6000 to take them to court than fixing my phone. I work in customer service for iinet and no matter how hard it gets I have to take the call with smile and deliver the absolute best service. To make matters worse my phone before this one was handed in 3 times and told me that can not fix. If the phone don’t get fix or replace in the next few days I will take this further.