Vodacom Complaints Continued... (Page 7)

Vodacom’s browsing & downloading speeds on a blackberry is pathetic seriously.when I first got my blackberry it used to download at super fast speeds like 120.00kb/s now its like 2.5kb/s so from 120 to 2.5 its not even worth it.Being a vodacom user I have heard that Vodacom has capped the internet usage on the BIS plan which is wrong in the first place without informing customers both prepaid & contract customers about what they planned on doing.

a little notice in advance would be nice cause that’s how things should be done in a professional manner not just do it & let everyone just roll with it.I’m pissed off cause I have a 3G phone why should I be pushed to be using the internet speed of a 2G network.In all regards Vodacom is the biggest company in South Africa even world wide yet competitors like Cell C is beating them with a better internet experience.

I’m a contract customer & its not fair to be paying for something that’s not even satisfying my needs for actually buying a blackberry phone & the main usage of it was for browsing & downloading .if vodacom doesn’t change back 2normal then you’ll loose more customers 2 other networks cause people are complaining but nothing is being done & I’m fed up with it really.

On Thursday 22 Marc, I was in line for an upgrade of my cell. I stay in Polokwane. I went to the first Vodacom outlet only to be told to come back tomorrow, as, according to them, I had worked out the days incorrectly. However, I was sure about my dates, so I approached another outlet store of Vodacom.

Yes, they say, I am correct about the date, but this Vodacom outlet has no cellphones available. They are waiting for the Manager to bring in some stock. Please go to another Vodacom outlet. So I go to the third Vodacom outlet – still in Polokwane!

Yes they say, everything is fine, I can upgrade. Then suddenly there is this BIG mistake. The last two digits of my ID is not the same as is reflected on Vodacom’s records. Impossible. I have been upgrading on and off for the past 15 years. Vodacom is now making their problem my problem! No,no I have to go to another Vodacom outlet to have this ‘huge'(!) problem solved.

So now I go to the fourth Voda outlet to have my ID number corrected (the last two numbers seems to be different) on the ID. Now Vodacom’s records must be updated. After filling in the forms and signing every page, the matter is solved. ‘Thank you sir, but now go back to the previous Voda outlet where they will help you with a new phone’.

Back at this store I am told that they have very limited stock. Which was true. But I am told if I choose the one that I preferred, I will be entitled to a R2500 voucher.

I knew that the first outlet I approached that morning had a phone that I was interested in. So I go all the way back to the first Vodacom store. I started my little excersize at 8h30. It is now close to 12o’clock! I confront the guy at the Vodacom outlet saying that he had not given me good advice that morning. “Sorry Sir, but let’s now help you quickly!”

So I upgrade. BUT. ‘Sorry sir, the people at the other Voda outlet stores gave you wrong info. Your voucher is not R2500 but R1500′. Yes one thousand rand less. Mistake?! Or just plain incompetency? Then I receive a phone, only to be told that there is something wrong with this particular phone. They will get another phone from yet another Vodacom outlet. Can you believe it? But, I eventually get my new phone after 4 o’clock that afternoon. With my cut back voucher for R1500. Not R2500 as I was told/promised’ previously. No, no.

You won’t believe me, but this is not the end of my story. Then on Friday I receive one sms after the other from Vodacom. Close to twenty sms’s! I deleted a few but I still have no less than twelve (12)!! on my cell. All these sms’s with the same wording: “Thanks for visiting our Vodacom Outlet. Did our service make you smile? Please reply YES or NO”

And I replied, three or four times NO, NO , NO. And yet, one after the other sms’s still kept rolling in. No wonder we pay so dearly for calls. All the nonsense Vodacom sends out.

So I have taken the liberty to write you this e-mail. I doubt whether I will hear from you but, nevertheless. I did upgrade, although it took me a full working day. And yes,I have been exposed to bad service in the past, but Vodacom’s takes first prize.

Since my first cell phone I have been using Vodacom as a service provider and I have never been so disappointed in your service, there is a few problems on my account and I keep on phoning and trying to sort the problem ssince its not my mistake but vodacoms, but every consultant I speak to keeps on telling me that they will look into the matter and phone me back before the end of the day, but no one ever does, one of your consultants was so rude that she even put down the phone in my ear while I was talking to her and explaining the problem,after she threatened me with handing over the problem to the “criminal department”…

Why must I be treated like this. But let me start from the beginning. A few years back I had 3 accounts with vodacom because of the fact that I had a business, unfortunately the business closed down and on 11 June 2010 I got premature contract cancellation quotes from vodacom so that I could pay all the accounts up to date and close them…like I did,afterwards I faxed the proof of payment with the signed copy of the quote and a copy of my ID to the cancellation department, and I never heard anything of this again.

Last year I took out 2 new contracts for me and my wife, seeing that I started a new job. I wrote down the correct banking details on the contract and was under the impression that the debit order was going off each month as it was suppose to, but the end of January 2012 I received a phone call from vodacom saying that my account is in arrears and that the debit order kept on being returned because of the account being closed.

I could not understand this because I am using this account and its not possible, then the consultant brought it under my attention that Vodacom has been deducting the money from the businesses bank account, the one that is no longer active because of the business closing down, and that there is currently 5 accounts open in my name, please tell me who’s fault it is that vodacom deducted money from a wrong account since I wrote the right banking details in the contract.

I then asked them about the accounts that was never closed as I paid them and cancelled them in 2010 and I have the proof,the lady I spoke to is Shelly, she assured me that they would fix the problem and close the accounts on which they closed 2 accounts but the 3rd account was only closed 23 FEB 2012 and now vodacom wants me to pay all outstanding amounts on this account even though I cancelled this contract in 2010 how is this possible.

It was vodacom that made the mistake,but no one can help me with this matter, without permission they just keep on deducting the amount from my bank account and I have to go to the bank and ask them to reverse this, because no one can help me in sorting this matter.now I spoke to a consultant again today and asked him for the outstanding balance on the 2 accounts that I took out last year on which he replied that he can unfortunately not give me those amounts…

Please I want to pay my account but only after the problem has been solved and someone can help me, because like I say everyone I speak to keeps on saying they will phone me back or get a manager to phone me but no one does… What is going on with vodacom I have never experienced this type of poor service from vodacom… Please. My phone number is 0765276157 if you can get someone capable in helping me to phone me.

We have a contract with Vodacom (via Videotronic Grahamstown). Our ex-manager had the account opened in his personal name BUT used the Estate bank account. When he was asked to resign we tried getting the contract put into the Estate’s name which it should have been when it was originally opened. The ex-manager also has his daughters contract being debited to the Estate account, BUT Vodacom says they cant put the account in the Estate name because we have been listed with the Credit Bureau (Because of the ex-manager and his wife who used to do the books for the Estate).

WHY BECAUSE THE ESTATE HAS BEEN PAYING THIS ACCOUNT, IT IS DEBITED TO THE ESTATE BANK ACCOUNT EVERY MONTH. That is what I dont understand, if Vodacom had done their credit check correctly when the contract was first opened they would have immediatley seen that the bank account did not belong to the Estate manager. Until we can rectify this our Estate is having to pay for the managers daughters contract as the ex refuses to do anything about it and our hands are tied till Vodacom just changes the name.

AFTER ALL THE ESTATE HAS BEEN PAYING THE CONTRACT DIRECTLY AND TIMEOUSLY FOR YEARS NOW.

I took out a contrack from vodacom with a laptop and 100 meg data. The data, as explained was capped to 100meg whereafter I should load on a pre paid card. which was also provided free of charge and will the account not be debited. After a month, I received an sms stating that my bank account was debited with R1800.00. I called Vodacom and was this confirmed as my account due to data ussage. I lodged a complaint as was I assured that this will be sorted out, I did not even use the date more than once and received an account for R1200.00. Until now, no one has phoned me to sort the matter out. I was mislead by Vodacom and wish to cancel the contrack with immediate affect.

I was within the scope of the CPA and did the representative at Vodacom on the phone confirmed that I was miss sold (his words) a contract and that he will contact the branch and sort the matter out and will revert in 1 week. Ithas been more than a month and would it seem that the delay is an attempt to frustrate me to let this matter go. Kindly see to this complaint.

I opened an account at Vodacom Randfontein branch after I signed Morne gave me my phone and went on with my fiance’s contract. I asked him if I can open my phone he said yes I can because I will pay both contracts when he is finish with my fiances. After my fiance signed Morne went to the back. We were waiting about 15 min while exploring my new phone. my fiance’s phone was on the counte everything was signed and given to us we was just waiting to pay the connecting fee. I was under the impression it is R202 per contract.

We asked the other lady working there if she would please call him because its already 17:30 we would like to go home. Morne came out and said that the special is no longer running and if we want the same phone we must go on the top up R315. I said thats not what I want then he said if I still want that phone on the contract R199 I must pay in R900 each. So I said I dont have that money he went to the back again. While my fiance’s pfone is still on the desk with the 2 signed contracts. We waited about 10 min again when he came out and said he cant give us my fiances pfone because the contract is not on anymore and his phone is still closed.

Everything was signed and all so he wrote big on that contract CANCEL. How can he take back the pfone after we signed and he gave the phone in our hands. I can keep mine for the same contract because my phone is already opened. When it came to the payment he said I only have to pay R105. I said isn’t it R202 he said no its only R105 for the sim and the other R97 they will deduct from my account. So I paid the R105. This moring I received an sms from FNB for the deduction of R261 and because its not the amount Morne said it was going to be deducted the debitorder did not went through so now I must pay the fee for not having enough money in and why is the amount R261??????????

I have been overcharched by vodacom in my account and seemingly its getting worse day by day, I dont stay without airtime in my prepaid phone but the minute I load airtime most of it will be gone within no time, I tried to call many times but you dont get an option that allows you to wait for an operator,last night I bought R29 airtime and made the first call this morning which I took about 4 mnts and its sunday and after that call I was left with R18. Its not the first I am complaining and was also told Im registerd with other sites of which Im only registered with dateclub only which deduct R2 this one that deduct R4,99.

I dont have a clue about them, please cancel all of them in my account, this is very frustrating Im waisting a lot of money. I hope that my request will be attended to ASAP.

my original sim card was damaged. i purchased a new starter pack and followed the law by registering in accordance to the RICA act. according to vodacom customercare this was wrong as i needed to have a simswop and then had to purchase another starter pack. i did so and called vodacom for assistance. the questions are ridiculous, they ask ridiculous security questions and keep insisting that i have to visit a vodacom outlet as i am not answering these questions correctly. all i want is to keep my original cell number as all my associates as well as my bank is familiar with this number. i am not a criminal and have no devious intentions.

how difficult can it be to perform a simswop telephonically?

From day one vodacom gave me,endless problems.To start,(and this is two(2)years back I open a contract with vodacom which took them three(3)weeks to say NO I cant have a contract with all the lamest excuses about I do not earn enough salary.After about thirty(30) phone calls to put me through the one person to the next,and five(5) faxes to complaint that I earn R9300-00 p/m after deductions,and at my work place is about six(6)junior employers that earn half of my salary and believe it or not,our cleaner who earn R1200-00 per month got a contract the 1st day.Just a coincidence was that they were all black people.

and do not get me wrong or put words in my mouth because I am close friends with them all,but When I put the question to you,I was ignored,but the very next call I was received by the first friendly person who was surprised with what I told her and she clicked on her computer and there was no problem and told me for what packages I could apply.Then WHEN i WENT back to Vodacom Overcell,They were very angry because the answer they received was no,and now they lose commission,because it was their sale,and HE FILED A COMPLAINT AND FAXED it with all my application,and proof of address ect to vodacom again.

and everything was put on hold again!!twelve(12) days later they called me and said its approved.Okay lets forget there was no stock and waited another four(4)days the weekend included.So They REFUSED TO EXCEPT IF I DON’T SIGN A DEBIT ORDER, but also mention that after the 1st payment I could change that option,and from that month(the2nd month),I said to cancel the debit order,because I live 60km from FNB(MY BANK)and when the end of the month falls over a weekend my salary gets paid in on the Thursday,and I’m 90% of the time not available to do my payments because I’m in the Police force.

and may not tell what duties I perform for my own safety,and a family member go and withdraw basically everything in two days.All my other debit orders come off directly,and you also were not competent to do so.And that is my reason to pay it myself,even if I had to post it to a friend in the town were the nearest Standard bank is,to pay for me,and would be at most two(2)days later then the 1st of the month.Every time you said you wiil cancel it but a few days before I receive a sms to remind me about the payment.And 95% I had to brake a leg and arm to make last minute arrangements to get it paid.

,Because ALWAYS ALWAYS ALWAYS,I RECEIVE A SMS THAT THE AMOUNT OF R..? WAS PAID FROM MY ACCOUNT.!!!And then few days later I get the threatening sms that immediate payment or my line will be cut off or whatever the correct words are.I mean then I am under the impression it was paid and again have to make arrangements and beg people to go to hermanus to pay.And then mostly succeeds to be done the following day.

Then I phone accounts department and explain the whole story again like EVERY MONTH ALL OVER AND OVER AGAIN AND ASK PLEASE NOT TO PUT MY PHONE OFF LINE BECAUSE EXPECTING URGENT CALLS FROM MY DAUGHTER OR WIFE WHO IS 1700KM FROM ME,AND THEN LIKE ALWAYS I RECEIVE RUDE,ILL-MANNERED,INCOMPREHENSIBLE,UNCONCERNED, IMPOLITE, INCOMPETENT TREATMENT,AND THEY CUT THE LINE.To make things worst is the first time I was not informed about the penalty fee,and received a sms that the full amount was not paid and they cut the line!!!!That is just plain spiteful unprofessional!And it will maybe help(but I doubt it,cause it became their nature)if you sent your account department people who work with customers for customer/client service training.!!

YOUR CUSTOMER SERVICE HELPLINE ARE EXCELLENT PROFESSIONAL FRIENDLY PEOPLE,AND I CAN CALL ANYTIME OF THE DAY OR NIGHT AND GET THE BEST TREATMENT AND HELP DOESN’T MATTER WHAT PROBLEMS I HAD WITH SETTINGS OR EMAIL OR ANYTHING ELSE.That I can praise vodacom with.I SPEND THOUSANDS OF RAND’S ON MY PHONE AND YOU KNOW IT.Then came a time you advertised a laptop for R100-00 a month and your accounts department insulted me as a bad payer and and do not want to do any business with me.

When I ask them To check on the computer if I have any outstanding payments,the answer was no,but I do not pay always on time and that makes me a bad customer.So I took a contract with another provider on a laptop for double the amount,was approved the same day(IN FACT I WAITED A HOUR AND NOT FIVE(5)WEEKS WITH FAXES AND 20 PHONE CALLS!!!),AND made the arrangements of paying it myself and can be late 2 to 5 days SOMETIMES,and HAD NOT ONE PROBLEM UNTIL NOW AND THAT IS A YEAR AND A HALF!!!
LISTEN TO THIS JOKE :VODACOM PHONE ME(NOT ME PHONING THEM!!)And started the conversation with CONGRATULATIONS YOU CAN HAVE ANOTHER CONTRACT BECAUSE THEY SEE HOW MUCH MONEY I SPEND ON MY PHONE AND IT WILL BE A NOKIA C3 AND WILL DELIVERED IN 3 TO 5 WORKING DAYS!! AND ALL 4 times just passed and no phone calls back to say they were actually making assholes of themselves because your ACCOUNT DEPARTMENT SAY I AM A BAD PAYER,NOT BECAUSE I AM NOT BEHIND BUT BECAUSE I SOMETIMES PAY LATE!!And why???

Because of YOUR SMA stating the debit order went of and is paid in ,and then a few days later sometimes 7days tell me I didn,t pay and cut the line and have to pay penalty fee’s to the bank for debit order that did not go off and penalty fee’s to put me on line again>>>?AND AGAIN ASK TO CANCEL THE DEBIT ORDER LIKE ALMOST TWO YEARS BACK EVERY MONTH,BUT ITS AS GOOD AS I TALK TO A TREE!

Four(4)Months back my phone got a virus and i lost all my memory on the phone,and if I received a message,and if its not to long,have to delete my previous message to read it.Any sms from FNB,or from Polmed or accounts I could not open,but after many hours on the internet(with my other provider account)I managed to regain little by little memory on my phone.Two(2)months back I left town for intense training in Thabazimbi,AND LEFT MY PHONE TO MY DAUGHTER(9years old),but she don’t know much about accounts.But as far she could understand the payments went off because there stands payment successful.

BUT GUESS WHAT???BECAUSE I DID NOT KNOW THE DEBIT ORDERS WAS NOT SUCCESSFUL,AND DID NOT PHONE YOU,YOU NEVER CUT MY LINE??IF THAT IS NOT PROOF THAT YOUR ACCOUNT DEPARTMENT IS SPITEFUL,INCAPABLE,UNACQUAINTED, INCONSIDERATE, UNPROFESSIONAL AND INSIGNIFICANT THEN NOTHING WILL CHANGE THE READER”S(IF EVER GOING TO BE ONE)MIND.

But I did my duty to make sure if there is maybe outstanding payments and phoned the short number the help line told me to and a voice told me YOUR OUTSTANDING AMOUNT ON YOUR ACCOUNT IS R189 AND THAT IS WHAT I PAID…………….!!!!!!!!!!!!!!!!!!!!!!!!!!
THEN YOU SENT ME AGAIN ONE OF YOUR UNPROFESSIONAL SMS’S WITH YOUR USUAL NONSENSE?I SHOULD HAVE IGNORED IT BECAUSE YOUR INCOMPETENT ACCOUNT DEPARTMENT WOULDN’T REALIZED IT,BUT I PHONED AND THEN THE MOST HOSTILE,IMPOLITE,ARROGANT,ILL-MANNERED LADY COULDN’T UNDERSTAND (AND SOUNDED IF SHE COMPLETED GR2 IN A SPECIAL SCHOOL), THAT YOU,VODACOM NOBODY ELSE BUT VODACOM’S ANSWER WAS WHEN I MADE SURE THERE IS NO OUTSTANDING AMOUNT ON MY ACCOUNT,SAID R189-00!!!

AND THEN THAT IS YOUR MISTAKE,AND NOT MINE,AND HAVE TO GIVE ME CHANCE TO MAKE ARRANGEMENTS TO PAY IN HERMANUS 60KM FROM WHERE I LIVE AND WHERE THERE IS NOT ANY PLACE TO PAY LIKE PICK AND PAY AND WHERE EVER THE PAY POINTS ARE.SO THIS WOMAN GOT INSULTING AND PERSONAL THAT HOW CANT I KNOW WHAT IS GOING ON WITH MY ACCOUNT AND THAT VODACOM WILL SUE ME,AND THAT I AM MAKING CUNNING BAD EXCUSES NOT TO PAY MY ACCOUNT!

SO I AM A CUSTOMER AND HAVE ONLY LIKE IN 2 OR 3 PAYMENTS LEFT TO FINISH MY GOD FORSAKEN ACCOUNT BY THE MOST HOSTILE UNPROFESSIONAL COMPANY EVER,ANS I AM PHONING TO MAKE ARRANGEMENTS TO PAY THE OUTSTANDING PAYMENT WHICH I DID NOT KNOW OF,BECAUSE OF YOUR MISTAKE AFTER I PHONED YOUR COMPUTERIZED DUMMY AND DID PAY THAT AMOUNT,BUT KEPT ON TALKING IN A LOUD ILL-MANNERED ,PITCH HIGH VOICE AND NEVER ONCE LET ME FINISH MY SENTENCE AND KEPT ON CUTTING IN WITH HER RAPID PERSONAL QUESTIONS AS IF SHE IS A LAWYER IN DESPERATE HOUSEWIVES.

I LATER,AFTER ALL HER PROVOCATIVE MANNERS SAID WHY SHOULD I PAY YOU ANYTHING FOR SHIT SERVICE AND PAYING MONTH TO MONTH PENALTY FEE’S AFTER MONTH TO MONTH HAVE TO ASK THE TREES AND THE DESK’S AND STATIONARY TO STOP MY DEBIT ORDER AND WILL PAY IT MYSELF.I DID NOT KNOW THAT I WAS TALKING TO TREES,DESK’S AND STATIONARY WHEN I PHONED,BECAUSE THAT IS THE REACTION IF YOU ASKED FOR A LITTLE BIT OF SERVICE,WHICH WAS REPLACED QUICKLY BY BEAST’S IF YOU PHONE AND THERE IS 50CENTS OUTSTANDING…..

SO HER ANSWER WAS.SO YOU REFUSE TO PAY,THEN I WILL MAKE A NOTE AND WILL CUT YOUR LINE AND SHE PUT THE PHONE IN MY EAR!!!! KNOW YOU TELL ME WHY SHOULD I PAY FOR SERVICE I DON’T HAVE OR CANT USE,AFTER YOUR MISTAKE YOU MADE.IF THE COMPUTERIZED DUMMY SAID WHATEVER AMOUNT I WOULD HAVE PAID IT,AND IF I WAS TREATED WITH RESPECT AND LIKE A CUSTOMER SHOULD BE TREATED AND THEY COULD HAVE A BIT UNDERSTANDING THAT THE FAULT WAS LYING BY YOU,MAYBE A BIT BY ME TO BUT THEN WE COULD COMPROMISED AT LEAST SOMETHING AND GIVE ME TIME AT LEAST UNTIL THE FOLLOWING DAY BECAUSE I WAS WORKING AND NOT DOING MY NAILS AND WHEN A CUSTOMER PHONED GET RUDE BECAUSE ARE INTERFERING WITH THEIR TIME.

So Dear Sir/Me

How are you going to handle this complaint?Are you just going to sent me threats with your lawyers and keep on with your”don’t care about only one customer”attitude?Like I said I was prepared to pay and I am losing my own ± R60.00 airtime I put up and could have used to phone friends to make a payment.And remember that this your mistake because I did phone to find out and you gave me the amount to pay and that is what I did pay.And when you find out I am behind after your mistake could have arranged with me to pay all outstanding at the end of the month,when I have money again.??

I f you choose your normal hostile way,then just do so,but past me and go straight to the Supreme Court,because I have been put under Depth Review in terms of Section 86(4)(b)(i)(ii).

I still did not planned using this,and would rather pay off my last 3 or maybe 4 payments by VODACOM,But then you must be comprehensible and negotiable,ans also not going to pay if I cant use the phone,then there is no use
Regards
Shawn-lee Scheepers

I took my Blackberry to Cape Gate Vodacom who sent it to Tygervalley Branch who sent it to Vodacom Johannesburg who sent it to Blackberry (known as Research in Motion). After a few days I received a telephonic quote that the cost to repair my phone would be R675. This was a few weeks ago. A few days ago I went back to Cape Gate and filled in the forms instructing them to go ahead with the repairs. Today I received a call from Tygervally Vodacom that the phone is beyond repairs. In the meantime my wife got a Blackberry 9300 and in turn gave me her phone, which I sold yesterday to cover the repairs to my phone.

Now i have no Blackberry!! I hold Vodacom liable for this!! Besides this fiasco, the lady at the Tygervally branch refused to give me the number for Blackberry and proceeded to throw the phone down in my ear. I proceeded to call back asked for the number as if I was another customer and was promptly given the number. I want someone to be held accountable for their mess up. Had I known that my phone was beyond repair, I would have kept my wife’s phone.

I have had a Vodacom contract and to my knowledge signed up for the monthly payment not to be greater than R449 per month.I completed the contract for a two year period and was billed exactly R449 for the past 24 months. A month later (to renew) I was phoned by Vodacom to upgrade and I requested that they KEEP my contract exactly how it was ie for R449 per month fixed as in the past 24 months,which they said they would do.However from March April and May 2011 I was suddenly receiving bills of up to R14000 in a 3 month period.

On enquiry starting in March/April 2011 with Vodacom Customer Care I was informed that it would take 14 days to respond (whilst I still sat with the problem)Finally today 3 months later and after numerous calls and visiting Vodacom on at least 2 occassions I have been told that my original contract was not ticked TOP UP by the 3rd party vendor 2,5 years ago.I pointed out that this was an error on the vendors side when not ticking the contract(TOP UP) but the vendor did confirm with me they captured it on the system as a TOP UP hence I was billed ONLY R449 for 2years,which makes sense as the implementation proved correct.

Vodacom refuses to accept this and refuses to re imburse me for there or there vendors error. I have also asked for phone recordings to be heard by myself to CONFIRM that I did NOT change my original INTENT Vodacom still cannot as at 14 August provide me with such voice recordings despite first telling me they will do this. They are a complete ripp off and I will be cancelling with them.

Vodacom called me, informing me that my data bundle is due for upgrade, the complete order and delivery was done telephonically and i was told that the new modem etc. will take approx 5 working days for delivery. This was 1 1/2 month ago and i have not received anything. I called vodacom customer care and they said that that is the upgrade departments duty and i called them. They again say this is the delivery departments duty, they dont even try to assist here. They gave me the bundle upgrade no. and here i was told to call the customer care or upgrade department, with all do respect i have decided to cancel this as it seems that no one knows what they are doing.

How can i trust vodacom to handle my account if they cant even upgrade and deliver, surely they have now bridged contract as they promises to deliver and they cant. What a shame.

THE RUDEST SALES CONSULTANT I EVER ENCOUNTERD !! Her Name is Juanita, She is a Sales Consultant for Vodacom. She Actually made Me feel like Im the Sales Consultant and that She is the Customer….Snapping at Me and talking to me like Im a Child, Making ME feel like I did Something Wrong !! I bought a Cell Phone and Brought it back with in the First 7(seven) days, still in Perfect Condition. It did not download or update anything, it also froze and dropped calls. I also asked for a Smartphone and the Cell Phone given to me where in fact NOT a Smartphone. In short I where not Happy With the Cell Phone, and SHE(JUANITA) made Me feel like its MY PROBLEM AND MY FAULT !!!! SHE HAS NO HUMAN SKILLS AND SHOULD NOT WORK WITH CUSTOMERS.

We, in our house hold alone, have 9(nine) accounts at Vodacom and are considering to move to a Network with FRIENDLY AND PROFESSIONAL staff, All Because of HER(JUANITA) THE RUDE SALES CONSULTANT !!

Not sure what is up with Vodacom – recently ported a number from CellC to Vodacom and starting to think this was a huge mistake. I am in Somersetwest and the signal is realy weak. Have been unable to make calls or use BlackBerry Services over the past 48 hrs. Does anyone know why the service is so poor? It’s amazing the cell phone service signal is so poor when we pay so much each and every month to make sure that this happens. I talk on my phone for business and pleasure and it needs to have signal no matter what part of town I go into. The fact that I have been unable to make calls or to use any of the services lately is a big problem for Vodacom.

Hi there, about 7 years ago I had a Vodacom phone account. I cancelled it longtime ago before I even got my new contract with cell c now 7 years later Vodacom whant’s me to pay amount of R8008.00 +- hahaha. All they say I need to send them prof of payment, I mean realy im not stupid. I canelled my account longtime ago and only keep 5 years of filling and thats the Law im prepaird to take this very far. Im not PAYING this amount or any other amount I did cancel my contract with Vodacom,please stop sending me the sms or I will go to the Onbutsman. Vadacom cant wait 7 years later to tell me I just need to pay, pay for what????

Im sick of this. Please sort this out and 011 560 4753 nobody answers I phoned them 5 times so from my side I have done my bit so please sort this out.

I recieved an sms from saying i have won R175,000 from vodacom. I have so far lost R275 airtime. I was then informed that i need to deposit R1500 into an account with absa. It was then that i started to get suspicious. I was prepared to lose R275 but not R1500. When i began to ask some probing questions the person apparently calling from Vodacom just hung up the phone. What is going on guys what has happened to confidentiality of information…I think i got one of the perpetrators cell # 0738131561 i think he said his name is nolonolo.

To be presice it’s been occurring for the past four years specifically on these second Vodacom cell numbers, adding to this frustrating problem is my recent Contract cell numbers from Corporate. I would categorically emphasise the fact that these tools are surely not for display and good to have contrarily for better, clean and undisturbed communication purposes. Today I again happen to have spoken to the lady employee at Vodacom Customer care reporting the very same poor quality communucation overload in the system, my Reference Number 197797302. She phoned me back saying she forgot to put me through Corporate but what happened was that particular individual dropped the phone in my ears.

Surely there is no Vodacom customer satifaction in this environment, these action suggest to me as a customer who is never wrong to say yes I am treated as a non-entity and non-commodity. Last week I reprted this silly activity for the lack of a better word, for the first time I felt like new person. Only this week again I am experiencing that this predicament insist. I sinserely hope that this Vodacom complaint lands in the eyes and ears those of a natural person who can see and listen, with due respect, please I don’t need this disturbance whilst I busy talking in my cell phones.

The communcation system is Vodacom’s PRIORITY ONE PRODUCT that links the daily good business pracice WITH CUSTOMERS so eradicate any form of quality non-compliance intead instill continuous quality excellence. I hope my loud complaint will be professionally, satifactorily, considerably accepted and (CA) Correctice Action initiated in place.

Thanks.

On the 1st of December 2010 I have upgraded to an Iphone 4 package. Advised by the Vodacom Potchefstroom dealership at Mooi River Mall. I really wanted the package because business wise the 250 meg data bundle would help me alot. a Month later my account was higher than normal so I realized that I didn’t receive the free megabytes. In the last few months I REALLY tried to have the problem fixed. After hours and hours of trying to have the problem fixed between the customer care department , the upgrade and accounts departments , the dealership in Potch my account was finally fixed.

Because I wanted the problem to be fixed my account is now suspended and blacklisted because of non payments. Now my problem is this….

1) Please listen to the hours of recordings about the problem and each concultants advise and service of where I am in the situation with my phone now

2) Why did the dealership admitted to the mistake where the package was put on a Talk 500 instead of an Iphone 4 package

3) Why was there not clear communication to me about my problem

4)The damages caused by the mistake from Vodacom must be captured in a value

5) The way service has been delivered to me is unacceptable Again listen to all the recordings. Why did this problems been adressed take months to resolve at the end still with no clear indication on where I am currently

Lastly i want to adress this very clear that my business involvement is helping the rural communities of south africa by creating jobs and feeding them through a bucket system vodacom do have involvement in these projects as well my question is : will vodacom help the rural communities the same way than they help me ? If that is the case my polital involvements from local to national goverment must be contacted and adressed that vodacom is not on the support level enough to be involved in helping the rural people of south africa through their service and i will not let them struggle the way i have been struggling.

camsmook [at] gmail.com

Me and my wife are both Vodacom subscribers,but both of us keep having trouble with weak signal strength in Boschfontein, Heidelberg. My wife did Log a query before via the call centre but was only sent handset settings Which did not resolve the issue! Whenever we browse the internet we only get the GPRS signal,with a glimmer Of EDGE sometimes, but never 3G? Funny thing is when I try my MTN sim card I have no trouble at all with 3G?? Can someone please have a look at this as it is really frustrating to try And browse or download with little or no signal on my cell phone!

I am a Vodacom Contract subscriber and for the past three months I have been trying helplessly to get someone to assist me with something so simple but nobody seems to be willing to. My money is very nice but to give me customer care is so difficult for you to do. Its a disgrace. I have been receiving my statements but I do not receive the so-called free Vodacom magazine [which was suddenly stopped without my consent] with my monthly statements. I was told to go onto the website and log my request there. The website is all stuffed up cos’ it just does not accept my request.

Whoevere is maintaining it, needs to wake up and smell the coffee. Wake up Vodacom and “up” your service delivery. Upon failing that route several times, I phoned customer care and reported the fault of the webpage still nobody cared to assist me. I also sent normal emails to Vodacom and to date still nobody cared to get back to me and yet again I still never receive a magazine again this month. This is disgusting and a BIG shame on Vodacom cos’ I am paying a subscription fee each month yet your’l can’t deliver a good service to me. If I don’t hear from anyone, I will never do business ever again with Vodacom.

Remember that to survive you need to respect your clients. You can get my contact details from your records.

There is a default against my name from Vodacom since November 2009, I try to clear my name but with no luck, 1 of the customer care consultants of Vodacom told me it must stay there for 2 years, but if it was a judgment my attorney can removed it from my name. Please help with this as I don’t want this default to hurt my name for years to come because of a mistake from this company.