Walmart Complaints Continued... (Page 3)

I shop at walmart daily even have a Wal-Mart card. I was checking out at self check out where scanner didn't work. After not receiving no help after asking several associates I was stopped at the door to show that I paid. I work hard for my money I do not mind cameras in the store or being watched as I am cashing out but then to get stopped a someone going through my bags like I stole something THAT IS BORDERLINE HARASSMENT and Wal-Mart needs to change I'm sure I am not the only one who feels this way . Wal-Mart does not feel like a family dept. Store anymore

places an order on line yesterday to find at the end part delivered and part pick up no car so cannot pick up tried to cancel the order and could not cancel the whole order so call the store mgr east Windsor was very nice person and he gave me the toll free number to call which I did and got a machine and the machine could not help me with the complaint I had so I am writing to u maybe you can cancel the whole order or deliver the whole order that I had place they said I took off the coffee I would like that back if u are delivering if no delivering then CANCEL IT and I will try another store not Walmart this is the second time I had problem because the first order out of my kind of coffee order and they sent me a sub which I hate so please help or forget me

MY COMPLAINT IS IN REGARDS TO WALMART REFUND FOR ORDER # 200010355937586 THE WALMART WAS SUPPOSE TO SEND ME A CHECK BUT BECAUSE MY BANK ACCEPTED MY FUNDS AND I AM NOT A CUSTOMER WITH MY BANK ANYMORE BECAUSE MY ACCOUNT HAS BEEN CLOSED WITH THEM. THE BANK TOLD ME WE HAVE RECEIVED THE FUNDS BUT IT WILL TAKE 45 DAYS TO GET MY MONEY BECAUSE THEY DO NOT KNOW IF THE MERCHANT WILL TAKE ITS MONEY I ARGUED WITH THE BANK AND TOLD THEM TO SEND THE FUNDS ASAP AND THEY SAID THE ONLY WAY TO SEND THE FUNDS ASAP TO ME IS WALMART NEEDS TO DIRECTLY EMAIL OR FAX THEM WITH A COVER LETTER STATING THEY WILL NOT TAKE THE FUNDS BACK BUT WALMART IS NOT COOPERATING IN HELPING ME OUT AND IT HAS MENTALITY AND FINANCIALLY EFFECTED ME A LOT AND DRAINED ME AND I AM NOT ABLE TO SLEEP EITHER BECAUSE OF THIS SITUATION I WANT MY MONEY BACK ASAP AND I WANT WALMART TO GIVE THE BANK WHAT THEY ARE ASKING SO I CAN GET MY MONEY ASAP PLEASE LOOK INTO THIS MATTER AND HELP ME RESOLVE THIS AS I REALLY NEED THE MONEY BECAUSE I AN STRUGGLING FINANCIALLY!

The Walmart on 288 st in Walmart is unprofessional they not answering the phone and I called over three times to complain about my baby bike and how do I go by getting another one since no air couldn't go in the tire I trying to call them and I get no answer with all those workers they have no right to the customer at all

I have a Samsung A13 prepaid phone on 7th Dec, It wasn't working upto my expectations so I went to return it. The counter person told me that the receipt does not a serial number for phone so we can't return it. They even asked me for s state ID, which is totally inadequate. It's their fault that the receipt has no serial number for phone, not mine so why should I pay for it.
Today I try to call them but they didn't pick up.
I am attaching a picture of my receipt and phone box below kindly look at it and return my phone at earliest.
Thanks!
Regards
Abdul

Walmart has items for sale at 3 cents and when you go ahead and pay for the items they are holding you hostage and forcing you to go to customer service and refund the items and telling me that I can't buy the items because they are for donation. There is no sign or literature in the store that says you can't buy items that are for sale. I have seen store employees buying the same items for 3 cents. I had already paid for the items but they forced me to refund it.

I made an order yesterday to be delivered within 2 hours I paid the express fee and as of today I still haven't received my order. I been calling and calling the store location since 8:45am and still no answer. At this point I just want to go pick up my order but I can't get an answer and customer service wasn't a big help.

Hoping to find a resolution to my issue. On approximately 3/11/22, I purchased several items online from Wal-Mart.com. The total for that order was 142.33. One of the items was a set of sheets that were supposed to be extra deep pocket and were no where near the description. My local Wal-mart store informed me that they could not take them back as a return and that I would need to contact the seller, which I did. I might add, until this point I did not realize they were not from the actual Wal-Mart store itself! I did indeed reach the seller and explained my circumstances and asked for a refund. I was emailed (2) $25.00 grocery cards, which was $5.00 short of the $54.99 purchase, but I was not going to complain! My local store told me could only be used online and not at the store. I never order groceries online and didn't know how to use them...my generation is not so great with technology advances. Anyway, when my daughter came for the holiday visit, I asked her for help. She was able to show me but the refund grocery cards had expired!!! When I looked at the Wal-Mart website it said the is NO expiration on grocery credits. However, after double checking, I did see an expiration date that I had not noticed. Now they have vanished from my email, I'm assuming because I entered them into the PROMO section during the checkout process but they were INVALID.
FOR REFERENCE THE 2 CARDS WERE #CE9G8TQE, #CE3TN8YX. If I could please be re-issued a refund, I would be so grateful! Thank you for any help you may offer in this situation. In the future, I will be more careful NOT to do any business with vendors other than the actual Wal-Mart store!

I ordered 3 items online for a pick up order. I was advised it was ready and when I checked in for the pick up area, nobody came out & I did not see one employee passing out items to every spot taken. after 1 hour I left an
set up Reserved time for Mon
(last day to pick up) .I also set up my daughter as a pick up person. She checked in for her “reserved time” and after 1 hr got the attn of yer employee. He looked up her/my order # and said THEY DO NOT have my order which is also what yer online site said 2x. Now 1.5 hrs has gone by with them not knowing what they were doing let alone delivering my paid products!! My daughter cancelled my order. Now yer site says I may not get a refund if my order had already been processed??? I want a refund of my money paid!! I will never do business again with this store. Also, the phones do not work so you CANNOT reach the Pick up Dept and yer regular line NO ONE answers the calls!! In 2 days I called 10x.

Friday the 25th I bought a battery for vehicle returned it for exchange on Tuesday the 29th. Had receipt but they would not exchange said had to get a refund but had to go on gift card. Even though I had receipt Y'all have no problem taking my cash but can't return it with the receipt come on now happened more than once.. sounds like false advertising to me moving back guaranteed with receipt

I ordered an Allswell bed in a box allowed 24 hrs for “rise” laid on it for 30 min. To see if I liked it and it was not for me. Went on Walmart.com scheduled a return. Received a confirmation the mattress would be picked up on 11/21/22 between 12-4 pm. By Estes shipping. No one came or called. I initiated a chat on Walmart.com and was told that they were contacting the shipper now and they would call me. No called! I called customer service and they said that after contacting the shipper they were told I should have received a tracking number in an email!! Mind you I received a CONFIRMATION ON DATE AND TIME. I could not find an email from shipper so I checked my junk folder and it was there. Nowhere on my confirmation email does it state that I will need to check for an email from the Shipper! I had a confirmation # The shipper will call me to confirm. NO ONE CALLED ME AT ALL! I asked Walmart if they could come get the mattress tomorrow 11/22 and was told the shipper can’t come until next week and due to the fact that nothing was In writing about the shipper contacting me they would expedite my refund of $900. Due to the confusion and I was put on hold so the customer svc. person can get that signed off on by his mgr. he comes back on and tells me they can’t find the refund button on the order so they can’t do it but they can refund me 159.80?!?!? I thought they couldn’t do a refund I said and he couldn’t answer that?? Then I told them that I work next Wednesday and can’t take time off for the mattress pick up and they said maybe they can pick it up on MONDAY but they will call me Friday to see. I told them if they can’t come Monday, I will have to leave the mattress outside because I have to work! Again on hold, comes back and says shipper said it doesn’t matter if the mattress is left outside! Are you kidding me. !! I ask for a corporate # so I can complain and he said “we don’t have that information”!! I said you are Walmart customer service and you don’t have a corporate number? He said I could right a letter?? DO BETTER WALMART worst company experience ever!

I made a purchase on line on the Walmart web page for a TV that was on sale, the TV delivery was pusponed, they sent me a message and I had no problem with the delay, then all of a sudden the said sorry your order was caceled, item out of stock, (their fault, not mine) So I contacted them on line through a chat on their own web page, told them my problem and requested a rain check or a similar item for the same price, seems to me is the right thing to do. They offered me a $10 discount on my next purchased, I asked her (Lea) to please do the right thing and give me a rain check, she said it took 5 to 10 days to restock, I said fine with me, I can wait, she kept telling wait until the item is restock and reorder it, I told her it will be restocked at the regular price we both know it, just issue me a rain check, she told me once the item is availabe order it again and ask for the rain check you want, and then said by the way we will not send a copy of a transcript of this chat which I found strange because i did not ask for it, I got suspicious and screen shot the entire conversation. I need Walmart to do right by me and issue me a rain check. I was only allowed to down load 5 pages, not enough to sent the chat transcript.

Grocery order consisting of food stamp and debit purchases not refunded within 7 days. $207 dollars not refunded from non delivered grocery order dated 11/06/22, todays date 11/14/22. Most recently told there is no time frame for a refund.

I called pharmacy to findbout if a score ipts were transferred to there yet, man answers saying thank you for calling Walmart pharmacy can I help you,I said yes an asked if scripts were transferred yet he said mam we are closed for lunch.he talking to me very rude,so I asked why did you ask if you could help me,and I told my boyfriend he's talking rude and he must of heard me. I wait an call back same man answers saying he didn't have to talk to me and I needed to get them somewhere else because he said I was rude

Regarding Walmart at Rte 3 Plattsburgh NY store in Consumer Square. 2 overnight supervisors who are VERY rude and VERY lazy, Sue and Jim. They yell at employees while they both play on their phones EVERY time I go in store. I heard both yell at employees (and I've been keeping notes on all my bad experiences with these two), such as "Get to work you stupid queer!", "If you moved you wouldnt be so fat!", "You cant have me fired. You must be stupid. Shut up and go clean that up!", "I dont care a customer shoved you. It's not my issue. Go back to work!", "I am not calling the cops because a customer grabbed your schlong. Get back to work or I will fire you for crying!", and many more phrases. Shame on you for allowing your supervisors to treat employees this way!

The last 7 times I've done a Walmart grocery delivery order something has happened either late cancelled by the store or my order for yesterday never showed up and can't get any answers. I tried calling the store pickup number multiple times yesterday and no one answered. I just want my order that was paid for. I'm disabled and depend on grocery delivery and when things like this happens it's difficult for me. The store is Huntsville Alabama 35811 Winchester road

My complaint is with my order 4182225-939637 and the $104.25 I was charged for a Item that I was told was not being charged for

i tried calling camden arkansas walmart all day....no answer..called benton office they tred calling camden walmart no answer... then tried next day same thing no answer...had wife call benton ...still no help........

While shopping at the Walmart grocery on First Ave Evansville, In. I purchase a bottle of Vodka from the locked liquor cabinet. Since the service associate took the bottle to the register I never saw it. My wife opened it without knowing it was citrus flavor. She didn't like it. Two days later I returned and purchased another bottle. I informed the associate what had occurred and she immediately responded with"We can't return liquor." I didn't ask to return anything. I was trying to point out the ridiculous things you have to do to purchase liquor from this location. She obviously didn't care. I won't be back and probably spend $100 tp $ 150 per week at this location. Never a manager available when you want one.

Hello I live in Fresno CA, I am writing to you because I have a issue with there not being no electric handicap carts in this store located on Blackstone and Ashlan in Fresno. Very hard to get around the store with mobility issues it's been several days and no handicap carts not even 1 I want to know why?

The Walmart at 5360 Dixie Hwy
Louisville Kentucky 40216 # 4524
This store has been recently remodeled. However I must state I am disappointed that it's all self service.
[ I do not work for Walmart ] I am elderly with back and hip problem's and it's very hard on me to use the self check out. They have 2 lanes but they don't open them. I'm so disappointed, in this move by Walmart. We customers are upset, that you don't even think of how hard it is for some of us to even go to the store.
Asli the parking lot is always dirty. And carts are hard to get. I just just had to say something. And you can see why you have a 1 star rating

Order # 2000102_62432806 Janet Fuller.. 2 hr delvery at 10.00 I am a 98.00 a year club member and I usually love the delivery service.i only got about 20 thing of a 76 order order a total of 305.00. I called the store and they said I was going to have to call customer service as there was nothing they could do for me as it seen to be the delivery service.. so I called the number I was given and on the phone for a hour and the said they would refund me what I did not get..and it would take 7 to ten business day for the refund to go threw..I am disabled and have blatter issues. I did not get what I needed (depends) and I was out of milk and other items..now since it's going to take 7 to 10 days for refund I am going to gave to do with out..and pay foe a 10.oo delivery...very disappointed and in shock that walmart was not more helpful...Janet Fuller

I purchased a ring in April that was 14k white gold from jewelry counter and after wearing it for aprox 30 days it tarnished and turned my finger green.frantic I took to the jewelers where I was told it was only goldplated and the diamond s were also fake..I cried the whole way home because the ring was close to 300.00 and I had borrowed my mons Walmart card to make the purchase and still owe money to her.since then she misplaced the receipt.I thought no big deal becsuse it was in the case then carried by staff to the checkout.but they will not replace the fake ring for a real ring. It was a treat to buy something real then I need up being fake

This is the 3rd time i have purchased expired products. I miss read the expiration date on the label and open up a rancid product the next day. It is to far of a drive to return and I will no longer shop as often at your stores.

I have been promised five times by Customer Care that I would receive a refund for my WALMART Membership+ account. My membership was deleted when your app. had to be reloaded to program in an updated email address and phone number.
I am not receiving any confirmations whenever my account is debited for membership fees. Also all of my purchases for this year were deleted on my WALMART account. I am yery upset and displeased with your Customer Care and I do NOT like to be lied to.
I was also billed for a bedspread that I didn't receive but was sent instead, a pantsuit. I mailed the pantsuit back at my expense of $12.95 and did not get remembered for the shipping.
Can you please do something to resolve these issues?
Thank you
Bonny Littlefield

\

Called Wentzville store on 9/11/2022 @1:30 pm to speaker to Guest Desk/Customer Service. Why is there no direct line now?
At first no answer
Second attempt, someone picked up and said, uh huh?
I said hello? Then they hung up
I tried again and they never answered the phone. It rang for 2-3 minutes.
Horrible and unprofessional

I have been having nothing but trouble with this store I’ve been ordering from them since December I bought 12 home delivery service for Christmas for my friends and myself and I never get the right stuff the driver say they leave it at my door and they don’t and the store I talk to the guys name is Preston Price all of them are very rude I need to talk to somebody about being decent incorporation or something because you’re losing clients and you’re losing customers like crazy something needs to be done with this they say they leave them at my door I’m standing at my door They don’t and they brought them back to the store and nobody ever gets a hold of me to let me know is nothing but a mess I cannot believe Walmart actually was the one I picked instead of someone else like Safeway or Fred Meyers I spent thousands of dollars a month and I’m getting nothing in return I need somebody to get back to me on this ASAP Frances Wammack

I ordered Hocus Pocus joggers and the tracking showed the item on the way. What I received was not my order but a random pair of black pajama bottoms. I went to start a return and get the "package them, label, them, and send them back. I do not work for them and it;s not my job to go to the effort so I gave what I got to a family member. All the automated text sais was sorry out of stock. They knew it was out of stock and led to believe that I was getting the right order.

On the evening of Sunday, August 28th, I was shopping at Wal-Mart in the City of Industry, and at the end of the day, I was going to buy a lottery ticket. I put ten dollars in the machine, but the machine didn't work. I waited for a long time, and the manager came and told me Can't return the money to me, I said the machine is broken, why did you put it here, his attitude is very rude, his speech is ugly, he said he doesn't care, it doesn't look like a manager at all, maybe it's because we are Asian, Bad experience, sad but true

I had placed a delivery order to be delivered between 7 and 8 PM on Monday, August 22. By 830 my order has not arrived I called and spoke with a customer service representative who told me that the order is still being processed and it’s on its way and if I did not receive a call back in a half an hour. I did not get the name of the gentleman I first spoke with. By 930 my order still did not arrive I called again and got another representative on the phone who was to say the least disrespectful and his attitude and also lied to me outright. He told me that he put me on hold and when he got back he told me he contacted the store and my order was just left the store. In the meantime, I knew immediately it was a lie because he didn’t even have enough intelligence to wait a designated time to dial the number even if it was on a direct dial button before he got back to me. I also did not get his name. Call number three after 10 PM I spoke with Cesar and he gave me the exact same information and offered a refund if I wanted it. At this time I absolutely knew I was not going to get my delivery and requested a refund and I was told it’s going to happen in five days. Why should I wait five days when I never got my order I do not have the money to wait for you to decide that you’re going to refund me for something that I never received. This is so disrespectful. I am a 72 year old female living alone, I’ve been in an accident and in the ER on Friday and decided that I needed some things delivered today. If I was told initially that I was never going to get the order I would have been able to order things from another store. At this point I feel like I’d never walk into another Walmart again, and planning on trying to cancel my Walmart credit card and post a very negative review on Facebook. I was also told that the only address that they have for Walmart corporate is 850 Cherry Avenue in San Bruno California. I also looked up the information online and there are very many more numbers which they say they do not have to give me. I am so so disappointed. Your customer service team should be reprimanded or fired at least the second person that I spoke to who out right lied. There is no excuse for that. My order number was 2000101– 56483170.
Please take away the first star on my experience because you get absolutely no stores at all for any part of this whole entire episode as far as I’m concerned.
Deborah Cosgrove
10615 Bedlington Rd., Charlotte, NC 28278
704-491-8525.

Can sameone call me I need help about Walmart they are not paying me for my test and I got in trouble to go in on my day off and never apply for the Walmart in Covina 2292 in Covina I applyed for the one in Baldwin park ca contact me at thank you

i CONTACTED THE CUSTOMER SERVICE FOR MY REFUND. I ONLY RECEIVED REFUND FOR 1 DRESS AND THERE IS NO REFUND FOR THE OTHER 2 DRESSES. THE AGENT I CONTACTED NAME ARAMIS WAS DISRESPECTFUL AND IMPLIED I WAS LYING. PLEASE SEE THE DOCUMENT.

Hello, welcome to the Walmart Help Center! I am Walmart’s automated support assistant.

11:29 PM

How can we help?

11:29 PM

Walmart bot said
My order
My order

Return or Refund
Return or Refund

Billing or charges
Billing or charges

Something else
Something else

You said
Return or Refund
11:29 PM

Walmart bot said
Okay. What do you need help with?

11:29 PM

You said
Refund status
11:30 PM

No problem! Select from your orders below.

11:30 PM

Walmart bot said
Wed, Jul 27, 2022 order

$71.34

Shipping

Returned

3 items

undefined
undefined
undefined

Shipping

Returned

1 item

undefined

Shipping

Returned

1 item

undefined

Select order
You said
Jul 27, 2022 - order number 200010083534670
11:30 PM

Wed, Jul 27, 2022 order

$71.34

Shipping

Returned

3 items

undefined
undefined
undefined

Shipping

Returned

1 item

undefined

Shipping

Returned

1 item

undefined

We issued a refund of $5.49 on Jul 28 to your original payment method. Your refund should be credited within:

10 business days for credit cards
7 business days for debit cards
3 hours for gift cards and EBT

There’s no need to send the items back to us.

11:30 PM

We issued a refund of $24.30 on Aug 10 to your original payment method. Your refund should be credited within:

10 business days for credit cards
7 business days for debit cards
3 hours for gift cards and EBT

We’ve received your items at the return center.

11:30 PM

We issued a refund of $41.55 on Aug 10 to your original payment method. Your refund should be credited within:

10 business days for credit cards
7 business days for debit cards
3 hours for gift cards and EBT

We’ve received your items at the return center.

11:30 PM

Walmart bot said
Is there anything else I can help with?

11:30 PM

You said
Something else
11:30 PM

Walmart bot said
I can connect you with an associate. How should we contact you?

11:30 PM

You said
Start chat (1 min wait)
11:30 PM

You’ll be connected to an agent shortly. Please remain on the page while we transfer you.

11:30 PM

Good news! Our agent Salahuddin has joined the conversation.

11:30 PM

S
Agent said
Hello Bushra, thank you for contacting Walmart Customer Support. This is Salah, I’ll be assisting you today.

11:30 PM

You said
Hi, I have contacted the seller more than twice and still didnt received any reply. I was told that if i dont get response or refund over 48hrs, i can contact you guys again
11:32 PM

I apologize for that, Please allow me few moments so I can check the details.

11:32 PM

S
Agent said
Lumento Beach Sun Dress for Womens Casual V Neck Loose Long Dress Tie Dye Flowy Pleated Dress Summer Holiday Maxi Dress, Actual Color: White, Clothing Size: S

11:32 PM

You said
i only received refund email for 1 dress
11:32 PM

You said
yes
11:32 PM

You said
correct
11:32 PM

Thank you for confirming me the item.

11:33 PM

S
Agent said
As mentioned with seller you have returned all three but you only received the refund for one ?

11:33 PM

You said
yes correct
11:34 PM

S
Agent said
Bushra, Did you received the refund of $24.30 ?

11:34 PM

You said
yes, thats for the electric shaver
11:34 PM

We have a chat team dedicated to help with this type of issue. Can you hold for just a moment while I get your chat transferred to a specialist

11:34 PM

W
Agent said
One second while we transfer you — someone will be with you shortly.

11:34 PM

You said
sure
11:35 PM

Good news! Our agent ARAMIS has joined the conversation.

11:35 PM

A
Agent said
Hello! My name is aramis. Thank you for chatting with us today. Can you please verify your first and last name as well as the full billing address?

11:35 PM

You said
Hi, Bushra Hasan, 6363 Christie Ave Apt 1005 Emmeryville 94608
11:35 PM

A
Agent said
Thank you for that information. How may I assist you ?

11:37 PM

You said
I have contacted the seller more than twice and still didnt received any reply. I was told that if i dont get response or refund over 48hrs, i can contact you guys again

11:37 PM

You said
it's for the 3 dresses
11:37 PM

You said
i only received refund email for one of the dress
11:37 PM

You said
and there is no refund for 2 dress
11:38 PM

A
Agent said
Thank you for that information. Please wait 1-2 minutes while I research this matter for you.

11:38 PM

You said
sure
11:38 PM

A
Agent said
After review, I see that it hasn’t been 48 hours for the seller to respond just yet. Please allow until 8pm on today for any responses to be made. If you haven’t received it within 48 hours, please contact us back. I apologize for the inconvenience this caused. Can I help you with anything else?

11:40 PM

You said
i contacted twice
11:41 PM

You said
during the weekend and on monday as well
11:41 PM

You said
how come its not been 48hrs yet
11:42 PM

A
Agent said
I show the seller was contacted on 8/15/2022 at 8pm.

11:43 PM

You said
yeah it was yesterrday
11:43 PM

You said
and also in saturday as well
11:43 PM

You said
Dear Bushra Hasan,

We've contacted Joybuy Express on your behalf for the order below. Someone from their team will contact you within 48 hours.

Customer Order Number: 200010083534670
Reason for Contact: Refund Not Received
Item name/number: Lumento Beach Sun Dress for Womens Casual V Neck Loose Long Dress Tie Dye Flowy Pleated Dress Summer Holiday Maxi Dress, Actual Color: Yellow, Clothing Size: S/858086175

Thank you,
11:43 PM

You said

Sun, Aug 14, 2:52 PM (2 days ago)

11:44 PM

You said
Walmart contacted Joybuy Express: Track Order, 200010083534670

11:44 PM

You said
i have my records too
11:44 PM

You said
dont try to imply that i am lying
11:44 PM

You said
so think twice before you say something
11:45 PM

A
Agent said
I have submitted a ticket over to billing to have a refund issued if possible. Please monitor the email on file for further updated information. I apologize for the inconvenience this caused. Can I help you with anything else?

11:45 PM

You said
what do you mean by if possible
11:45 PM

You said
yes absoluetlty u cna help me with this
11:46 PM

You said
i am just frustrated
11:46 PM

You said
you guys saying diffferent things since saturday
11:46 PM

You said
i want a proper email
11:46 PM

A
Agent said
If a refund is eligible in your case a refund will be issued. If the decision is made to not refund then you would need to speak to your financial institution for further assistance.

11:47 PM

You said
are you kidding me
11:47 PM

You said
i returned the item within deadline
11:47 PM

You said
trasfer me to your manager
11:47 PM

A
Agent said
You can always call in if this is still not understood. If you’d like I can provide you with the customer service number.

11:47 PM

You said
no
11:47 PM

You said
you are gonna solve it
11:47 PM

A
Agent said
I am the Highest point of contact you will reach in this chat. If you’d like you could call our Customer Relations number at 1-800-925-6278\

11:47 PM

You said
i got enitre night
11:47 PM

A
Agent said
Can I help you with anything else today?

11:48 PM

You said
yes
11:48 PM

You said
you can
11:48 PM

You said
refund email
11:48 PM

You said
dont bullshit
11:48 PM

It’s been a pleasure helping you. I’m going to disconnect now. You may receive a brief email survey regarding your experience with me after you close this chat, and I’d appreciate your feedback. Thank you for contacting Walmart.com and have a great day!

11:48 PM

W
Agent said
Your agent has left the conversation. You can close this chat window now or send another message to be connected to another agent.

I did a pick up order at the Walmart store in griffin GA, my pickup time was 10 to 11 a.m at exact 10 a.m I got a delayed message at exactly 10 minutes later I received a message saying my order is ready for pickup I checked in still no one brought my order I got the guys attention outside they kept telling me it was coming no one brought me anything my husband even went on the inside still I was over looked many cars came got their orders in like 10 minutes I am totally upset at this time I sat their from 10 to 12 being ignored if I don't hear from you guys after this complaint I'm going to the news on television because this don't make no sense

I was completely harassed embarrassed and ruined my entire day and night Because your employees were filling me when j went to bathroom I came out they were all digging in my cart was just awful
I’ve never be so upset in a business ever
Hours of my time publicly accusing me without even checking truth and when they found out that they made a mistake they all ran away n ignored me instead of apologizing I was school shopping for my kids and then misses picking them up over it all along with fact my keys are STILL missing from your employees try took my shoes I purchased n told me they don’t have to give them yo me n walked off I STILL do not have my shoes I purchased they did not give them back I did not even get yo purchase my kids school clothes n shoes or pick them I’m over this I am so beyond upset and embarrassed I’m calling a lawyer if corporate does not call me back I already called in and I have a video of this woman taking my shoes out my hand n telling me she is keeping them n don’t have to do nothing I need her to I’m a thief

I have taken my service dog into Walmart in corsicana Texas put her in the buggy with a blanket and was told she couldn’t ride in it because she has germs but I have seen children in diapers that are leaking shit every where and nobody says or does anything about it my service dog is a lot cleaner they some of the kids that ride in the buggy this has happened several times at different Walmarts if this isn’t stoped I will file a complaint with the Texas disability

To whom it may concern,

I shop at your Walmart store about a mile from my house at 3715 Ocean Beach Hwy, Longview, WA 98632. I have shopped at this store since I moved into the area and bought my house 2 years ago. I went in to your Walmart on Sunday 7/24/22 between 4:45 pm and 5pm. I can't remember exact time as I was in a rush to get food for friends and family coming over for a BBQ and Pool Party. I spent aboout 30 minutes getting all the groceries I needed and went up front to check out. I saw there was only 2 actual checkers and long lines on both so I went to use your self checkout instead.

I started my order with Alcohol so your self checkout attendant could come and override the purchase based on my age. He came over and started the process then walked away to an empty register and left me hanging there so I tried to complete that process it asked by inputting my birthday. It canceled. He said I would need to buy the alcohol at a different time. I thought he misspoke so I brushed it off and he canceled the entire order which wasn't an issue since it was the 1st item. I rescanned the item and this time he finally stayed and approved my age for purchase.

I rang up the rest of my order which totaled around $250 and realized I left my wallet at home and couldn't pay and asked if I could leave it and come back with my wallet. He told me I could and to just leave the cart of groceries right by self checkout. I asked him if when I come back who do I pay for it and he told me I would have to ring everything back up again?!? I asked him why didn't he just suspend the order and he brushed me off again so I left and called my wife to meet me outside with my wallet as I needed to hurry to get back so I could come back and get the BBQ going. My wife met me outside my company arrived and I greeted them and let all their dogs in my property and I told them I would be back and left with my friend who needed something also.

I came back right away and when I came in to the store my friend went to buy his things and I "tried" to ask your self checkout guy where my cart was so I could pay for it but he kept walking away from me in a fast walk as if I scared him. He then got on the instore phone and called the guy who had put the groceries back. I walked fast towards him so he wouldn't walk away just to simply ask where my groceries were. He told me they were put back and I asked him why and he said "Its not my fault you forgot your wallet" over and over again. He is 100% correct it wasn't his fault that I forgot my wallet but he did tell me it was ok to leave the cart and go get my wallet. He said only the perishables were put away and that irritated me but I didn't get much Perishables so I figured I would just grab them real quick and check out.

The guy who was putting the groceries back came up with the cart with an attitude. He just rolled the cart to me and told me that he wasn't going to let food go bad and I said I wasn't gone that long and he replied BULLSHIT and walked away through the checkstands. I disregarded his attitude and went to get my stuff so I can get back to my family get together. As soon as I got my hamburger I checked the other bags and realized he put a lot more stuff away then he proclaimed. I am now angry because I don't have time to go grocery shopping again!

I walk up front push the cart towards your self checkout clerk telling him I not buying any of it and to get his manager. Self checkout guy stated he was calling a code because I assaulted him and I never touched him. I asked for the manager and thats when the guy who was a smartass that brought my cart back up came at me aggressively acting like he was going to put his hands on me telling me to leave and that is when I gave back the same energy to your employees as they were giving to me and told him if he touched me I would break his Fuckin jaw and that I need the manager. He walked away and I waited for your manager and she was understanding to my situation and didn't understand why they acted the way they did towards me. I asked for the district managers number but she said there was a transition and she doesn't have a number for him/her.

I asked your manager to review the tape of when I entered the store and what happened after and how your employees acted. I informed your manager I was a produce manager for Albertsons for 10 years and a front end manager for 7 years before I left and started driving the city bus and trains in Portland. I told her it was common for people to forget their wallet and we would put the cart in the dairy cooler unless it hand frozen items then we would put it in the freezer. If the customer didn't comeback within an hours time we would put it back. I have NEVER seen this kind of treatment in all my years of shopping or working in a grocery store.

The self checkout attendant should have kept the groceries where he told me or put in the cooler or freezer until I returned within a reasonable time frame.
The self checkout attendant was rude, obnoxious and aggressive in his body language and tone.
The guy who brought the cart back up was the worst with his attitude and his aggressive nature.
The calling of a code doesn't scare anyone when they haven't done anything wrong up to that point.
I did tell your employee who came at me aggressively I would break his Fing jaw if he touched me because of the manner in which he approached me.
I was wrong in showing my anger but none of it would have happened if the Self Checkout attendant just gave better customer service.
If your employees want to show aggression towards anyone they should be ready for that same aggression back and many wont have the self control I did with your cart guy.
I was hoping they called the police because I had witnesses including my friend who came in with me who listened up front while I was trying to find my groceries again talk shit about me in front of every employee and customer up there.
I want you to watch the video and I really really hope you have audio to hear how your employees was talking to me. I believe in transparency and being held accountable and your two employees mentioned need to be disciplined. Those two employees are a lawsuit waiting to happen for your company.

Your manager was great along with the guy tagging along with her who I assume was a POC when she leaves. They both asked why wasn't the transaction suspended so I wouldn't have to go through ringing up everything all over again but she was willing to ring me up personally after I got all my items back. As I said before most of it was put back and I didn't have the time to go and find everything again. Your manager also didn't understand if they were worried about the perishable why didn't they just put in dairy cooler or freezer. She was great and I apologized for the situation but I don't think I will shop there again even though I have a Walmart CC and almost all my household spending is done at that store including family who come from Oregon to visit.

I would like to shop there since that store is right down the road but something has to be done about these two employees. I know in this world good help is hard to find and you're just working with what you get but is a potential lawsuit worth it? I know bonuses and higher wages are required to even get employees like my job that is offering $7,500 hiring bonus, $25.24 to start and fast tracking to operate Max trains.

I am sorry this happened and I need you to follow up with me. My Email is larrymcdaniel5729@yahoo.com and my phone# is 503-707-9527.

Thank you for your time and sorry for the essay.

Larry McDaniel

I had an order delivered yesterday. it was a birthday gift. A rolling sewing machine tote. It came by doordash. When i got it it was damaged. The store is only 2 miles from the house. I told the doordash woman I would return it. She said she would take it back for me, since she was on the way back there to pick up more items. An employee called me and said they could not exchange it because they did not have any more in stock. And I would have to send it back to walmart.com. The woman from doordash brought it back to me. When I got off work I went to the store and they had 2 on the shelf ( an hour after they told me they did not have any.). Customer service was already closed by the time I got there. So I am not happy. So now I have to find a time to return to the store to make an exchange. I am very unhappy with the only Walmart store in this small town. Streator, ILLINOIS. I will probably never go to this store again. The next closest walmart is 20 mikes from here. The damage was a broken zipper, and scuff marks on the back handle down near the wheels. Poor customer service!
Jessie Pettingill
205 w. Court St.
Streator, Il. 61364

Purchased a air conditioner in August 2021 online did not use it and did not think to take out of box. Long story short I took it back to Walmart because it was damaged they did not take it back because it was past 90 days. I called customer service they can’t help me. It’s not my fault that the ac came damaged now I am getting a hard time trying to exchange it.

On July12, 2022, at approximately 5:00 pm, I was in your store #1682 located in Chesapeake, VA, and needed assistance in the sewing dept. with cutting fabric on a bolt. I went to electronics and asked for assistance so they paged for an employee. After waiting around I asked again and electronics paged for an employee again. I’m waiting about 30 minutes at this point so I asked for a manager and electronics paged the manager for me. No one showed up.

I stopped Shequan who was working and just happened to walk by. Please commend her for trying to assist. Your management team is not up to par at this store. Next time I need material I will not be going to Walmart. Apparently, you lack customer service in departments where you cannot serve yourself.

V/R, D. Parker

Still waiting on to hear from you guys I am getting no response from you guys I was there on 4-10-2022 for a oil change and then my car start ticking and you all not answering me and from what I am hearing is that you guys are putting old oil in people people car you no that not right so if y'all can send me my money

I purchased 4 brand new tires on May 12, 2022 and today 7/1/22 I was driving and my two front tires almost came off. The lug nuts were able to be taken off with my hand. No one has touched my tires since I had my service. I’m very concerned as I could’ve died today and I need to speak with someone to make this right.

I have called Walmart customer service twice and they still have not replaced the money that they took out of my account for a platinum something but it was $98 I did not apply for the platinum status they told me my money would be replaced in three days so it’s been two weeks now still have not heard back from them what do I do now because I did not apply for that status it was taken off my debit card

If possible I would rate it a zero if I could. I have been in Walmarts over the years and have finally decided to discontinue giving you my business. Every Walmart I have visited has slowly become worse; from the dirtiness of the stores to the rudeness of your employees. I am tired of it. I am done!

First of all I would like to say I'm very disappointed in the service at Thornton road Lithia Springs Georgia location, there's only one person at the customer service desk that take returns, answer phones. If I have to walk in the store to return an item, I may see 2, 3 or 4 of them over there, then 2 or 3 will leave from behind the desk and go do that thing & there's only two left to take customers returns and the phone is ringing off the hook at the same time & no one answers the phone. I called today at the Thornton road location at 6:18-22,the phone just wrong wrong and I waited for over 15 minutes , no one came to the phone and there became a busy signal. That is not good for a popular store like Walmart @ any locations. You guys need to do better with that location it's very embarrassing for people outside of the state of Georgia to shop at Walmart then see that Walmart is way less professional .That is very important at every store to have at 4 people behind the desk to answer the phones
as well as help a long line of customers returns. Walmart Headquarters need to do much better than that. Just because you wear a suit, sit behind a desk & talk on the phone & have meetings all day, that says a lot how u don't care anything about the customers, u don't care about hiring more cashier's, a new & better store manager that is interested & cares about the store, customers, cashier's, any complaints that needs to be taken care of. Somebody that's gonna run the store as it should be runned. I am very deeply disappointed in you and then the supposedly store manager that you guys appointed back in 2015-2016, was an African American male at the time. I met him after my mom passed in 2015. He was very NON- SHALANT, didn't speak nor waved back to me had on a suit with his hands in his pocket wasn't worried about nothing but the bankroll going into his pants pocket. He should have been fired at least after a good month. But now I don't know who the store manager is because it's very scares in there. I remember the days when you had a cashier with every department of the store to help, now u have to go to the front & find a worker or a cashier to call for me in whatever dept I needed help in. ITS PITIFUL, A DISAPPOINTMENT, HARDLY NO WORKERS. MR Doug MCMILLION, U GOTTA GET BETTER AT YOUR JOB being the PRESIDENT/CHIEF EXECUTIVE OFFICER. That store needs to improve because it's right by the expressway also. People come to that store because it's close to the hotels as well. MR MCMILLION, PLEASE GET YOUR ACT TOGETHER. START CARING MORE ABOUT ALL OF YOUR STORES & LESS ABOUT YOUR POCKETS. YES I CAME FROM LITHIA SPRINGS GA TO COMPLAIN.

Walmart is more like a kennel than a store. I observed a pit bull dog in Lebanon Va 24266 store on June 9 2022 at 4:30 pm . Dogs are all over the place in buggies . I looked at your pets policy and observed everyone if your rules being broken. I will add a pic the next time I am in store .

I buy atleast 50 pounds of dogfood per week and $200 for food at the Greeneville tn store so yesterday I signed up for Walmart + and ordered dogfood for curbside pickup and was told between 4 and 5 pm so I drove 32 miles round trip and arrived at 450 pm and waited in the lot well at 501 pm got a message that it was going to be delayed that they didn't have it in-stock or would be ready for another time or ship first I decided to ship it since I ship alot to my house anyway but then I thought about it and realized how much gas money and time that I lost for nothing and just spent $12 for the + and I decided to cancel it all and get my food from ingels and dog food for my pit rescue at tractor supply so I thought someone in a high ranking should know how a loyal customer was screwed out of money that's not easy to come by on a fixed income and to know how disappointed I am at the customer service was for loyalty thanks
Tracy Johnson ex-loyal customer
Sent from Yahoo Mail on Android

Customers Service Representatives are so lazy. Today by chat and over the phone never got the decency to investigate why online purchases for pickup curbside orders are charging by mistake $5.99 in orders less than $35.00 which are free. They both kept telling me that is always that charge of $5.99. I told them to check my purchase history but they didn't bother themselves. They never went to check with others co workers or never contacted Technical Department or any other related Dpt. For those incompetent employees it was too easy to repeat the same. This is not the first time experiencing that issue about the $5.00 charge for Pickup Curbside and others had solve the problem.

5 different times your fraud department cancelled an online transaction I attempted even though my credit card was not the problem. The last time I had customer service for my card pre-authorize The exact amount for the bike I was ordering to ship to my son. The first 4 times Walmart customer service told me the problem should be fixed and wait a while to reorder. Did not help. I have had to card several years and used it many times at Walmart with no problem. My credit rating is outstanding. Why did Walmart fraud department keep rejecting the card when there was no problem on my end? I have never had this problem before. The charge amount was less than 350 dollars.

I have tried to call the Charlottesville, Va Walmart all week and no one has answered the phone. I am dialing 434-973-1412. Has this number been changed or is there no one assigned to answer the telephone? I wanted to order a birthday cake for my daughter so I called the Ruckersville, Va Walmart to order the cake on 4/27/22. I spoke to Kayla in bakery. Initially I asked who I was speaking to bc she did not identify herself. I think she was upset bc I asked for her name. Kayla was her name and I ordered a cake with her for my daughter’s birthday for Thursday 4/28 at 5 pickup. When I went to pick up the cake, there was no cake! Jacqueline was the team leader and she wrote on a frozen cake for me and walked me to the customer service desk bc I believed I should have the cake free. The manager said she would take care of it bc there were 3 people ahead of me in line at that desk. Kudos to the customer service manager and Jacqueline for helping me out. But no one answering the phones and not making the cake at all is unacceptable.