Walmart Complaints Continued... (Page 7)

I had a super frustrating experience this weekend when changing the oil in my wife’s car, something I’ve been doing for more than 20 years. As I was finishing, I took the oil pan I had just purchased from Wal Mart and had never used and was walking over to place it in the grass off the edge of the driveway. When I turned around, there was a big oil spot on the driveway. I’ve been doing this a long time, and between the oil pan, gloves and rags, I never spill a drop, so this had me really confused. Then I looked down and saw oil splattered all over my pants and shoes. Now I’m hot about it and still perplexed as to what was going on. Then I looked over at the oil pan in the grass and there was a growing black spot where the oil pan was spilling out. Oil pan, you had one job! There was a small hole in the bottom edge of the pan, something I never would’ve noticed when purchasing it. So my pants are ruined ($85) and my Hoka running shoes ($140), and I have a big oil spot and several oil streaks on my driveway. And of course the ego takes a hit from friends that wonder why I can’t DIY without making such a mess. ;) I’ve attached photos. I’m hoping Wal Mart can help me out here.

Due to your TV ad using the gay men, you have lost me as a customer. I do not care to see this or have children see this.

You push the sale of gift cards for Walmart and other businesses. They can be found in all designs for different purposes and functions near many of your check out counters in every Walmart. We have been buying them as gifts for quite a while. You have hundreds of cards for sale WITHOUT HAVING ANY PROTECTIVE ENVELOPES DESIGNED FOR THEM. I asked a sales person, in the Republic, MO. store for help and her answer was, "We haven't had any of those since Christmas" and that was the end of her assistance. Can anyone make an attempt to order those little, card size envelopes that protect the magnetic strip on each card and keep the card and magnetic strip clean and looking new? Could this be accomplished at the time the cards are re-ordered? HELP!

I went to Walmart today at 29574 7 mile road, Livonia mi, 48152 number 248-975-0106. I was their for two hours which should have been a 30 minute stop. I wanted to return my son headseat. I brought them for xmas for my 11 year old son. They didn't work . I returned them and xchange them for another one I believe on Jan 3, 2019. A week ago my son said they were broke so I returned them today the second headseat. I went to a cashier who were only taking returns. She couldn't get info from my receipt . She went to talk to a Manager . They couldn't find the scan on receipt or something. I told the cashier that that was all I had. She told me this wrong the wrong receipt it look like refund receipt. I told her this was a second pair and the cahier only gave me that receipt. I asked the cashier on 1-03-2019 to give me my whole receipt she said no that's all I needed. So the cashier went to her Manager came back and said basically this is the wrong receipt and its gone take me 3 days to find the other receipt that's what the Manger CORNELIA told me but she said i'm going to go in back she if can find it well pull it up. I said well i'm going to go and shop and maybe you can find something by then. SHE said i'm try but you need to find the other receipt. I told Cornerila from the start that was the only receipt that the previous cashier gave me. I went shopping started to feel as if the employee's was following me and my kid and grandbaby as I was shopping as if trying to return headset was a crime.with a receipt. I EVEN WENT TO GET THE HEADSET FROM ELECTRONICS TO TAKE TO FRONT CAUSE I NEW THEY WERE GOING TO LET ME EXCHANGE THEM. I was proceeded to the front to check out and see if Cornelia had found another receipt or come back in 3 days. I seen her as soon as I went to front ,she appeared I wave my hand as she was coming toward me to make sure she see me. MANAGER CORNELIA SAID (CAN I HELP YOU ? ) THIS LADY ACT LIKE SHE NEVER EVER SEEN ME AND SHE TOOK MY RECEIPT WITH HER. I SAID WHAT GOING ON WITH THE HEADSEAT. cornelia basically said she couldn't really do anything and I just have to wait 3 days until she go back to that day and look threw the receipt that day. I said well where is my receipt and why haven't you ask for my name and number if you want me back in 3 days. she said well then I was about to tell you I left the receipt at cashier and I told her to get your name and number . I said i'm going to file a complaint because this is your employee faught and Walmart computers not mine. SO CORNELIA LIED TO ME SHE WALK TO FRONT WITH ME TOLD ME TO WAIT HERE . MY CHILDREN WERE TIRED AND SO WAS I . EVER DID SHE TELL A CASHIER THAT. Twenty more minutes went by, she basically came back more excuse, I begin to leave get in a line to purchase my grocery. I got out line ask for another manager, because Cornelia told me she was the only Manager there . WELL ANOTHER FIVE MINUTES WENT BY AND A MANAGER CAME TO ME WITH HER BADGE TURN AROUND SO I COULD NOT SEE HER NAME. I ASKED HER WHATS HER NAME SHE SAID Heidi . SHE BASICALLY SAID ANOTHER MANAGER HELP YOU I DON'T NO. SO A MANAGER NAME SARA CAME AND SAID MAM YOU GOT YOUR MONEY BACK SO ITS NOTHING I CAN DO. I SAID I THE CASHIER GAVE ME THE MOEY BACK AND I GAVE IT BACK TO HER AND BOUGHT ANOTHER HEADSEAT . SHE SAID YOU GOT YOUR MONEY BACK AND THIS RECEIPT SAID YOU DIDNT PURCHASE ANYTHING YOU KEPT THE MONEY. I SAID YOUR SAYING I STOLE THESE HEADSET AND KEPT THE MONEY. SHE SAID THAT'S WHAT THE RECEIPT SAYS. I SAID YOU NEED TO FIRE YOUR EMPLOYEE. SHE TOLD ME NOT TO WORRY ABOUT HER EMPLOYEE SHE WILL TAKE CARE OF HER. I AM WORRIED BECAUSE IF IT WAS NOT FOR HER I WOULDN'T BE IN THIS SITUATION. BUT I UNDERSTOOD HER AND WHAT I UNDERSTOOD WAS THAT SHE SAID I STOLE HEADSET AND KEPT THE MONEY. SHE TOLD ME TO CALL XBOX AND SEE WHAT WARRANTY IS. THES WALMART PEOPLE WERE REALLY REALLY PUSHING MY BUTTONS. I FELT AS A FAITHFUL CUSTOMER AT LEAST TWICE A WEEK. I WAS MISTREATED, MISUNDERSTOOD, BLAMED FOR SOMETHING THAT WAS NOT MY FAUGHT ., ACCUSSED, AFFENDED, INSULTED, AND CALLED A THEIF IN FRONT OF MY CHILDREN. THEY ALSO WAISTED MY TIME. MY SON IS VERY UPSET THAT HE CAN'T HER WITH HIS HEADSET AND CERTAINLY WONDER WHY THE LADY CHANGED HER MIND ON LETTING US COME BACK IN 3 DAYS, THEN ANOTHER LADY COME OUT AND JUST BULLY US AND SAY WELL THE RECIPT SAY YOU GOT YOUR MONEY. I WOULD SOMEONE FROM CORPORATE LOOK FOR ME ON THE CAMERA AND SEE MY TRANSATION THAT DAY ON CAMERA.

I have received horrific customer service from your company. On 2/14/19 I placed an order online for tires. I received a confirmation that the item should arrive on 2/20/19. Between 2/14 and 2/20, I received another email stating item had been delayed. I followed up with Walmart.com to see when the expedited delivery date would be and was told 2/25/19. On 2/25/19 I had not received an email nor the order. I followed up again and was told the order was still being processed. I then asked would I received the item within the next two days and agent's response was they were not sure. I then asked that the item be cancelled and the agent assured me I would receive a refund within 48 hours. I checked back on Wednesday as I had not received a refund. On Wednesday I reached out again and the agent told me that they did not see where it had been cancelled and that it was still showing order being processed. I was very upset and demanded my refund be issued by 5pm that day. Thursday, still no refund and I keep getting the run around with your customer service agents. Every time I talked with them I was given a different answer. On Thursday I demanded my refund be processed. Agents were very rude and disrespectful in your Resolutions Department. This is not the first order in which I've had this problem. Your Walmart.com process is awful. I was never told the reason why my order was delayed or why it set in processing for almost two weeks after I placed it. If the item was out-of-stock or not available, I should have been told that at the very beginning and my refund issued but I was not. This is the worst customer service I've ever experienced!!

at the Walmart where I shop there aren't enough electric carts for this store I am disabled and have to shop with one of these carts I have waited as long as an hour and leave without doing my shopping I would do all my grocery shopping here if I could just have access to a cart and im not the only customer with this problem there is always someone waiting for these carts if you are lucky enough to get one it will die on you this isn't the only store with this problem its nation wide a company as big as Walmart really should supply more than 3 carts to a store and at least keep them in working order I have to shop at Kroger where they keep around a dozen carts for their customers

I need to know about a complaint number 1551902693. I stayed waiting for the label to sent the item by mail.

I've been a loyal customer of the Walmart Super Store, 8650 Madison Blvd., Madison, Alabama, 35758 for over 20 years, but this was my last trip to that store. Signs telling where a product was located were wrong and misleading. The brand new shelves are so tall that trying to reach the Shower Spray on the very top shelf, as there was only one bottle left at front of shelf, was impossible and I'm 5' 9" tall. Some Isles are very wide while others like the Greeting Card isle was so narrow two carts could hardly have room to pass each other. I saw people hunting for items they couldn't locate including me. It was utter bedlam. On top of that a middle aged woman talking on a cell phone with one hand and pushing her cart with the other came within 2 inches of doing a T-Bone on my cart as I was going down a main isle and she was coming out of a side isle. It appeared that she didn't look to see if anyone was there. I had ordered a 3 drawer Sterilite plastic cart from Walmart.Com. Unfortunately, Walmart.Com would not ship it but chose to send it to this Walmart Store. As I stopped to pick it up I was told that there was only one plastic cart of that description so even without a name on it, it must be mine. When I got it home I found that my name was on a sticker on the top of the cart. they had the cart setting upside-down on a stack of other things. It appeared to me that there was insufficient space to properly store items for pickup. Thanks for listening.

Tried to buy a radio flyer wiggle ride on today for granddaughter birthday. Started at the Wal-Mart on telegraph rd in st louis/ They were unable to communicate with other stores except by phone and then received no answer on other end. Left and went to Kirkwood store on Lindbergh. A nice manager looked it up and told me the Shrewsbury store on Watson had it in stock. Left and went there. Went to toy department, didn't see it so I asked young lady. She said it did not look familiar but since I said Kirkwood said it was there in stock she went to look for a manager. I followed her and upon hearing my dilemma, she laughed and said "why would we have it, we're the smallest store. I replied that it said it was in stock,and again lsugged. I left with nothing for granddaughter.. I am so disappointed in your ability to steer customers in the right direction and felt ridiculed by the msnager! I guess I'll start shopping at Target,at least you're treated with respect

I live in Port Angeles WA. I was not able to find many of the products I like. At customer service they told they do not have rolls of quarters that was an inconveniences to me. I did not want to drive to the others side of town to my bank. One of you Customers service personnel called dearie that is offensive .

The store in Rincon Ga is getting so bad they are losing customers,they are loosing customers to other stores.not caring products that they did have.they only have 3 types of sodas now.there is not enough help and never enough cashiers.I saw one woman working the deli with no help and she was doing all 3 or 4 jobs with customers tired of waiting and I have to say she handled it well.keep in mind that these are some of the things that ruined kmart and sears.

If I could do less than 1 star I would. My husband has been with your company for over 20 years and is 53 years old. He suffered a heart attack 3 years ago and has under went other procedures due to his health. He's had many struggles with finding the right medications that allow him to function daily,during this time he has put up with management harassing him about his work load and simple mistakes he's made but corrected. Under no terms has he ever allowed the company to lose money and has at times brought losses to their attention. He always received feedback that they would take care of it and never did or to just let it go. which is unethical within your company. Im sure if you investigate this particular store and see the turnover and management issues you would see that the employees are being harassed and treated unfairly. My husband also has provided pictures of his back room and the store that would immediately bring in OSHA, but he choose not to go forward because of the harassment they receive. Today he was terminated and he is probably 1 0f 5 that where still there since the store was built and stocked from the ground up. Im amazed that an asset protection manager and an assistant manager can take it upon themselves and terminate a long term employee without as much as paperwork stating why they are being terminated. Where is the Store manager during this time? Im not sure this is ethical or professional in any way and I'm sure the state of Indiana will be very open to learning this as my husband will be applying for unemployment. Just to be clear this particular store also caused my husband to work with a broken toes from a Wal-Mart work related injury and under doctors orders was asked to be put on restricted duly which was not done and he told your workers comp department this. When the manager found out he was reprimanded and since then harassed and now termination. Please do your review at Store located at 316 Indiana Ridge Blvd, Mishawka Indiana 46545.

I shop at your yukon ok, store, Have been shopping there for years. Now that I'm handicaped I need to use a cart, It seems that you don't care about your older customers at all, carts sitting around out of service and not very many to start with. Please do something about the number of carts at this store, The handicaped spend money too.

This is the photo of the chicken I bought from our local Princeton Indiana Walmart. I've never been so embarrassed when I cut it for my guests. This is not the first time this has happened to me.

Lately each time I shop for groceries at the Walmart Center in Gainesville Ga. 30501 the shelves are poorly stocked with the name brand items I prefer to buy. The Great Value brand is fully stocked and twice the size display of the name brand items. Morton’s salt is one item that is almost alway empty as well as Dominos Sugar. The Jello brands are never as plentiful as the Great Value. The jams and jelly displays are the same way. I could go on and on. I have to shop at Kroger to find the items I need. I have shopped at Walmart for years and been very please with the pricing and selection but now I find myself flustered and dissatisfied with my shopping and the inconvenience. Could you address this problem or is this to be the new norm?

My Daughter placed an order in your Vidalia,Ga # 864 store for a cake for her son on Monday the 4th for pickup on the 9th. When she arrived to pickup her sons birthday cake she was told the order had not been placed.Sounds like to me poor Customer service.i called an spoke your Asst.Manager Karen and was transfred to Deandra who is over your Bakery stayed on the line and never came to phone.

my complaint is that I have been scammed by Walmart and their affiliates that do a survey with promises of Walmart gift cards. I have literally completed their surveys on line 17 times. ive been promised three 1,000.00 gift cards 7 100.00 gift cards and 7 300.00 gift cards and never have I ever received not one. the site still continually try and gets me to do another of their surveys with promises f a gift card from wal mart. they go as far as saying my 1,000 gift card is being mailed out since I completed their survey and finished with x amount of points and ordered one of their selected items or ordered so many magazines. my son also has completed their survey and was promised three cards he was just a little smarter then I and quit figuring wal mart is a scam. I continued on really needing those gift cards for household goods, to help buy school clothes for the grandkids then at Christmas time was promised a thousand dollar card and was extremely happy thinking I was going to be able to celebrate Christmas and buy the family gifts, boy was I wrong and,embarrassed and very hurt. my grandkids received nothing again from grandma just like the school clothes I promised. when is it going to stop and when is wal mart going to stop letting people get hurt by their actions in being involved in this scam. I believe that I need to have this investigated by the channel 7 news channel jesse jones of seattle and then I need to open a law suit against your wal mart that helps the community so much! yea and I need to do what I can to get what I expected for the tasks I completed and didn't get paid for. this was the same as doing a regular job for wal mart and not receiving a pay check for it. I would like to request that someone from the corporate offices of wal mart please read this and contact me before I take legal actions to collect my gift cards and before I also contact the news channel to investigate wal mart. maybe you people don't really understand what its like to live on very little each month and have to try and locate a way to be able to celebrate holidays with my family and wal mart is suppose to care so much about the community by sharing and giving. but all iv'e seen is hurt and disappointment from you all. if you don't respond as I expect you won't then I will proceed to try and collect the gift cards promised and to tell the world whats really going on at wal mart stores. thank you very much'

Lisa Nush 3020 Broadway apt. 806 EVERETT WASHINGTON 98201 PHONE NUMBER IS 425 374 8808

I purchased a $212.00 air cooker and used a Company Christmas gift card for $25.00 The remainder I used my debit
card .The cooker was returned 2 days later.Upon return I was told I had to take the entire$212.00 return amount in the
form of a Walmart gift card.This is absolutely ridiculous.I totally understand to refund me the $25 in gift cards since I used it for the purchase but not to give me my cash back is wrong.You are forcing me to spend my money at your store ...that should be my decision.The manager told me that was the policy.The store is located in Columbus ind Merchant Mile Dr.Please get back to me before I lodge a complaint with the better business burea.You can reaspond back via e-mail address.Ref #903500878243(on receipt)

Dear Sir,
I have been a loyal of Walmart for quite some time, especially in the grocery section. My husband and I moved to the Chapel Hill/Chatham County, NC area in 2017 and found a Walmart conveniently located near our house. The store is Walmart Superstore located off of Hwy. 15/501 S in Chatham County but the address is Chapel Hill. The store number is #3182. At first the store was very well stocked and very clean - offering a wide variety of products. A few months later, we noticed the shelves of many items, not only in the grocery section, were empty and this situation has worsened. In the refrigerated yogurt section the area was almost completely empty. Below the screen where the yogurt is displayed was the nastiest display of filth. The area could not have been cleaned in six months or longer. The odor of the area was one of soured milk. With the complaints mounting, not only with me but from my neighbors and husband as well, I think it is a reflection to the store's management. What began as a wonderful shopping experience has deteriorated and if this situation is not addressed and changes made I will be forced to find another store. Kind Regards, Judy Knight

I was shopping yesterday at Walmart 3210 grocery side, a woman was sitting by customer service on the floor drinking a bottle of whiskey, security was standing down further laughing and talking to each other. No one did anything about it.
Don't you want decent customers to come into your stores? This seems to happen rather regulargly in this store!

To Whom It May Concern:

I recently purchased a 70 “ Vizio TV at my local Walmart here in Merritt Island Fl. It was purchased on 11/09/2018 3 months ago. Yesterday morning the television stopped displaying a picture. I had sound but not picture. I called the store the man in the electronics department said “sure bring the TV back to the store”. When I got to the store and tried to return the TV, Bonnie at customer service said ( with a snide inflection) “that I only had 15 days to return the television. There was nothing they could do, 15 days??????? I can go to that store and return a toaster a year after buying it but cannot return a $1000.00 TV?????? This indicates to me that Walmart knows that they are selling an inferior product and does not want to be bothered with it after it leaves the store. I will be contacting the manufacturer, my attorney today as well as calling my local representative. Bad service , bad products such as this has to stop and now it the time to do it.

On a side note the only reason I purchased the TV was to watch the Super Bowl on it, a task which I was unable to do yesterday. The faulty product and the faulty service of your company made me miss the largest sporting event of the year

I had bought some items at the Walmart named above. I didn't realize that one of my T-shirts on sale for $5.00 was missing from my bags as I had bought 2. I took the one back to show the attendant what I was missing and Teresa, an associate told me to go back and see if I find the exact item and take it back to her. I looked around but did not find the exact thing, however I saw another T-shirt for $5.00 and started to take it to Teresa. She was not in the same place, let me make it clear that I had bought a Panthers Jersey on the same receipt and had exchanged the size the day before, using the receipt. However, I didn't have the receipt when I went that day. I happened to run into Caleb instead of Teresa, who bluntly told me that I couldn't be helped as I didn't have the receipt showing the item for $5.00. Well, he asked me who I had spoken with and I couldn't remember except that it was a woman. He saw a woman & asked her if she had spoken to me & she said yes, he went further to let her know that she should not have offered me the t-shirt without the receipt I thought that was quite unprofessional telling her that in my presence. The way he spoke to me I didn't like either. I told him that I had the debit card I had used, he went to Customer Service turned on the light and proceeded to check for a copy of my receipt. I went to online banking and found the exact date where I had spent $70.07 & gave him the date. He found the itemized receipt, printed it (this is about 3/4 hr after) then told me he could do anything for me, except he pull the cameras. I lost, why waste my and his time. I sure cussed him out. I don't use profanity but..... I told him I wasn't leaving without my $5.00 or an item to the value of. He said he was just doing his job so I let him know he was "overdoing" his job and that customer service was his job. I didn't go back to say I hadn't gotten my $25 item. It was $5.00 and after all the investigation he said he couldn't help. Theresa seemed to have contacted someone else as it was late at night and she took the $5.00 item to a cashier and gave it to me.
I had two other items which Caleb said I'll pay for when we go up front to the customer service area, they were bagged, I had to remind him that I hadn't paid for those items. That is Gweneth Blair, very honest, respectful & respected. I could have left with those two items in a bag.
Caleb was condescending, unprofessional and belittling. Please convey to Teresa my thanks and my apology for the incident.

Walmart is a great place to shop, when & only when you are looking for the best prices on multiple items. This is because of the principles that Sam Walton used to built this corporation. As a savvy consumer, I wanted to purchase a TV, Xbox, and many accessories online, then pickup tonight. However, I was unable to do that. Why? I'm sure you already know the reason: poor customer service & a manager that is incapable of understanding customer service.

I went to pickup items purchased online, then purchase additional items that I saw on Walmart's website. I go to the store, went to the electronics department, then explained I would like to pickup the TV I purchased online (1871 Chamblee Tucker Rd, Chamblee, GA 30341), along with purchasing the additional xbox, controller, & two games. The electronics associate explained that the xbox had a different price online, and he was only allowed to reduce prices by $20. He took me to the manager at the customer service desk. I had to wait, then the manager (possibly associate manager) walked out & didn't help at all. She would not listen to anything I had to say, instead, she kept repeating, "we cannot honor the online price", without letting me speak. I explained that it was sold & shipped by Walmart, but she continued to give me an attitude & make excuses. I would be asleep right now, if it weren't for how rude the manager was. I would pickup my purchase tomorrow, like the manager said I would have to do; however, I am going to cancel my order & buy the $700+ worth of product from BestBuy. Is it because BestBuy is just awesome at what they do? No. It is because the people running the Walmart stores have the whit & emotional intelligence of individuals that are incapable of running on a treadmill, much less a store that does millions in sales every year.

If the manager explained that the issue was related to the corporate policy & she wished she could do something about it, then I would go on about my day. However, she broke 3 of the top 5 rules of customer care. I deem that unacceptable, and embarrassing.

Please contact me at my email address. I would love to speak to someone that is knowledgeable about the actual policies in place. If I do not receive word back by 2/5/2019, then I will make a bigger deal of this. I'm not out to get anyone. I just don't want to waste my most valuable resource: time.

I have long been a customer at Wal Mart 2300 Treasury Drive, Cleveland, Tn. For the last 3 to 4 months, when I do my grocery shopping, I haven't been able to get the things that I need from Wal mart because the shelves aren't kept stocked. Every time I shop, the shelves are more and more empty. I am considering finding myself a different place to shop for groceries. It is frustrating when you have to go to a different store to finish shopping.

Dear Sir or Madam,
This email has surfaced out of sheer disgust resulted by my recent gift card purchase, and the way some members of the customer service department handled it. I purchased a gift card as I usually do weekly and sometimes I have issues with the card not loading or either card is defected. When this happens I have to go to the Customer Service department to resolve the issue. It took one hour, three supervisor, and one team member to assist with gift card problem. I can understand things can get disarrayed for some reason or the other. But, I feel it is your responsibility to correct a problem promptly when a customer has an issue. But, none of this sort was done.

Moreover, not only did I have to deal with gift card issue I also had to deal with poor customer service. I was treated very rude by Nina (supervisor) verbal and nonverbally by way of body language. However, I would like to shout out two employees who really went above and beyond and turned my negative into a positive. Marisol (supervisor) she was determined to fix the problem and did everything in her power to assist. I also would like to shout out Sarah ( customer service rep) she was so very helpful, kind, and patient. She actually fixed the problem by calling the gift card servicing department.

Hello We are having the same complaint as before w/ the Pet dept. at your Bremen Wall-Mart store # 856 When we went to purchase the Hertz Cat Litter. code # 00237001-4913 it was not on the self and there was none in the back stock room Also None available at the warehouse near by. This is not the 1st time w/ this Issue. We have contacted Hartz Corp. and let them know the lack of ordering this product and keeping it on the self at all time. We have 9 cats and use the " Hartz Brand all the time. Our Transpiration is limited at this time. So we can not keep running back and fourth. to find out if you have it on the shelf or not. ???? and it's frustrating You carry tons of the other brands which cost a lot more. and dose not work as good as the Hartz. Trust me we have tried every brand on the market. So please contact the Wall-Mart Store # 856 and get some one in charge to over see this issue and have it taken care of ASAP.... Thank you for your time and consecrations in this matter. Also note it's not the people on the floor fault for the lack of this product. your MGR;s should be on top of this. Sincerely Annemarie Cain

I was shopping at Walmart on January 23/2019.
I needed eggs, I had to lean over into the case and stretch to the back of the case, as I am only 5' 1" tall this is not easy for me.
I injured my ribs, a few days later I had to go back for more eggs.
I saw a manager who's name is Cody.
I talked to him about my issue and his response was telling me to stand on the round rail around the bottom of the case.
I'm still in pain on January 30 2019.
I've had a difficult time getting done all the things I needed to do this past week.
Thank you
Cassandra McPherson
Camden, Arkansas

Not only is Wal-Mart stores always understaffed but I called 3 different auto centers and only one had enough tires for my 2014 for focus, they told me they had 6 of them (size 215 55 16). when I got there I waited 20 minutes before getting acknowledged then 1-1/2 hours later I get a call saying that their inventory was off and they only have 2. This is not the first time this has happened to me at Wal-Mart.

We employees of 3462 are being bullied and abused. Lots of unethical issues. Please when you come this week question all associates on all shifts, department managers, etc. We need scanners to do our jobs, we are yelled at constantly and even assistant managers (christina) are grabbing and hurting people. Many lawsuits have been talked about. (Store manager) and other management bullying people. Please come out to speak with all associates.

Not really a complaint, but your shopping carts are in terrible condition. Wheels stick or steer hard, some carts have rust in basket, jammed together in staging area( hard to separate). I'm wondering if getting a good heavy plastic cart would be better. Just saying!!

Thank-you for your time
Kenneth Ayers

Helena west Helena parking lot lights needs to be fixed

I RELOADED 2 GIFT CARDS ON 1/12/2019. I USED PART OF ONE ON THE SAME DAY. THE CARDS WERE PLACED IN MY PURSE AND FULLY IN MY POSSESSION AT ALL TIMES. ON 1/22/2019 I WENT TO USE THE CARDS AND THEY WERE BOTH EMPTY. I WENT TO CUSTOMER SERVICE AT THE STORE - NO HELP. I CALLED THE NUMBER ON THE BACK OF THE CARDS- NO HELP. I CALLED THE STORE AND ASKED TO SPEAK TO A MANAGER, HAD TO SETTLE FOR A CLERK IN FINANCIAL SECTION. WENT BACK TO THE STORE TO SPEAK TO HER- SHE SYMPATHIZED BUT COULD NOT HELP. SHE DID GIVE ME A COPY OF THE TRACKING OF THE CARDS. I THEN WENT TO THE POLICE AND FILED A FRAUD REPORT AND GAVE THEM ALL THE INFORMATION. I LOOKED ON LINE-NO EASY WAY TO GET TO THIS AND I CALLED THE TOLL FREE NUMBER 1-800-925-6278- ABSOLUTELY NO HELP!! NOW SENDING NOTICE! THE ONLY WAY THIS COULD HAVE HAPPENED BEGINS WITH THE RELOAD AT THE ORIGINAL STORE. BOTH CARDS WERE REDEEMED ON 1/17/2019 AT DIFFERENT STORES FOR THE BALANCE ON THE CARDS.. WILL YOU HELP?

On January 2 I placed an online order for a Ball Stylus Dotting Tools Pottery Modeling Tools 18pcs Clay Sculpting polymer Modeling Set for Pottery Sculpture, Mandala Rock Art, Polymer Clay & Ceramic Pottery Craft, Embossing Pattern, I was told I would receive the item by Jan 14. I have not received it, INSTEAD I received an item I DID NOT PURCHASE! I WANT MY MONEY BACK. Ships from NOWORNEVER INC
Arrives between
Shipping To

Tue, Jan 8 and Mon, Jan 14
We'll send an email with tracking info when your order ships.
​Linda Brown
​102 Harbor Drive
​Palatka , FL 32177

Item
Qty
Total
Ball Stylus Dotting Tools Pottery Modeling Tools 18pcs Clay Sculpting polymer Modeling Set for Pottery Sculpture, Mandala Rock Art, Polymer Clay & Ceramic Pottery Craft, Embossing Pattern
$10.94
1
$10.94

I live in Port Charlotte, Fl. We have 2 Walmarts. I use the Kings Hwy store. All I have to say is it is becoming more and more frustrating to go
to the store and find shelves empty. Doesn't matter if it is food or clothes. I mostly buy food however and it has become the norm to have to wait
until your computer system catches up. I hate it! Hope this will change back to the way it use to be!

The employes there are always nice. Always helpful and efficient.

Thanks,
Sue

This morning by wife and I bought a basket full of stuff at the Walmart on Battlefield Blvd, Chesapeake, Virginia. We have shopped there for about 30 years; but, unless some major changes take place, I WILL NEVER SHOP there again.

We have seen the quality reduce drastically ever since new management took over in the last year. Many times, there are NO regular registers open (only one 20 or less open) and we have stood in line for as much as 30 minutes waiting to check out. Almost ever time we shop, there are items on our list that we can't get because the shelves are bare of that product. Plus, we can seldom find an employer to help us find a product.

Many employees have privately told us that they are unhappy and that moral is very low among employees. They are afraid to say anything because they fear losing their jobs.

This morning, I had enough and asked to speak to a Manager. When they FINALLY found her, I confronted her about the complaints. In my opinion, she was rude, obnoxious and acted as if she really didn't want to hear it. Her only response was concerning the registers. She said that I should use the Self Check Out. That's when I lost it and probably raised my voice louder than I should have.

I DO NOT LIKE self checkout (particularly when my basket is full). Additionally, these checkouts areas have no place to put all the products while checking out.

If SELF CHECKOUT is a corporate idea, I believe it will continue to drive customers away.

P.S. I must have touched some nerves in re my run in with the Manager because I had several customers behind me that thanked me for saying what I did and that they were getting tired of it too.

Ron Allen
Chesapeake, Virginia

Several times, we have faced a "pep squad" meeting being held in the front of the store in a major aisle. We have to go several aisles out of our way to get around. This is a STORE, not a football game.

I placed an order before the holidays for a treadmill, order number 6191869-380768, besides not being delivered on the promised date, the delivery company 1st called to schedule an appointment, confirmed it then called later to tell us it was returned to the Walmart store. Several phone calls later we rescheduled the delivery, I filled a complaint, with the customer resolution team, #190104-007337 and a supervisor assured me this would be rectified, the item would be delivered that Friday and I would hear back from them. I have not yet heard back, it was not delivered on arranged date. I finally received a call from a new delivery company and scheduled the delivery. They did delivery and insisted someone be there to sign but would not carry this few hundred pound item into the house. I am applauded and disgusted with this whole ordeal and with Walmart all together. I will no longer order any items from Walmart and I will also file my complaint with the BBB!

So Walmart is now proudly serving Nathan's Hot Dogs hot ready to go at the deli and I'm talking the neighborhood Walmart at 433 South Avalon in Orlando Florida 32828. Picked up two hot dogs today take it out to the parking lot and they are downright cold. Food Service safety rules require a minimum of 140 degrees keeping temperature. Anything else can be considered negligence and cause foodborne illness. Obviously they don't care because at mention of it the deli worker looks at you like you're bothering me for a dollar twenty-five Cent hot dog? So typical of Walmart customer service. I've never been treated with respect whenever reporting a problem at a Walmart store in Orlando. Always get the role of the eyes no matter if you're dealing with an employee or a manager. I think I will call the city and report them for this food safety violation. I challenge a manager to walk over to any Walmart deli pick up a hot dog on rapid see if it meets the standard . Stay away from the supposedly hot food at Walmart.

I went into your store located at 6300 Oakmont Blvd, Fort Worth, Tx to purchase a few items. I had 2 coupons that I had just printed out from Proctor Gambles website. One was for Downy and the other for Tide. When you print out the coupons you only have1-2 days to use the coupons and then they expire. When I checked out the register would not accept the $2.00 Tide coupon but it did accept the Downy coupon. When I asked the attendant to override the 0 amount it gave me for the coupon she informed me that they don't take printed coupons. I at that point asked for the assistance of someone higher up to handle the matter because as I stated to her I never had trouble in the past using these coupons. When this rude and I do mean rude person posing as a manager came over to the register she told me that it was their policy not to take printed coupons. When I explained that I never had trouble in the past with the other Walmart's she rudely told me then to go to those other Walmart's because she was not going to assist me. I will NEVER give that location my business again.

I have been a loyal Walmart customer for over a decade in Pennsylvania and Florida. I have visited stores in more than 10 States and I have lived in Erie County Pennsylvania most of my life and a customer of all Eire and Erie County Stores and now Collier County Florida for the past 3 years and I have never experienced a consistently disappointing shopping experience as I have at Store 3417 on Collier Blvd in Naples Fl 34114 where I now live. From unfriendly experiences by employees on the floor (particularly at the Deli in this store) to unknowledgeable staff seemingly storewide, this store is severely broken and in need if leadership.

Two recent experiences have caused me to finally write this complaint:

The Pharmacy disconnected me twice and I was unable to refill a prescription I had questions about and;

yesterday my husband dropped me off in front of the store and I noiced a piece of cement missing from the sidewalk right in front of the entrance doors because part of my foot dipped into it. Recognizing that this condition could hurt someone, particularly, an elederly person as there are so many who visit that store, I immediately walked in and asked the cashier at the self chek out if he could let the MOD know. The Cashier ws no inly completely uninterested in what I was trying toxplain, but also kept repeating "What is MOD"? Another empployee was walking by so I attempted to ask that person to get the MOD and he also said he didnt know what an MOD ws. When I eplained that it was the manager on duty said "I didnt know that" and kept walking. At that point, I just gave up. No one showed the slightest bit of curiosity about what I was trying to express. There appeared to be other "yellow vest" around, but no one cared.

There is never enough staff on hand, let alone any that know what they are doing. Nothing is ever in the same place and the work ethic is not good. Unfortunately, this store probably akes alot of money so, nothing will hange, but if I am ever asked, I will not recommend this tore to anyone.

At the Wal Mart I go to in Kernersville, S Main St Kernersville, N.C. the staff is frequently rude to me. Not all of them but enough of them to almost make it intolerable to go in there. I usually stop by every Morning between 2 and 5 and look at the home décor because I am decorating my apartment. It is the closest wal mart to me.People have made very rude comments to me and this has been on going for 6 years now. I am sticking up for myself more, saying I never was late on my mortgage, I have never missed a court date and I've had close to 80 and I have attained enough jobs to have pretty good resume, I have done enough volunteering because I do care.

When I was hanging out with Bobby Coleman he told me he use to steal 100's of dollars in merchandise from wal mart then go return it getting cash back when he never paid for it in the first place.

we had purchased two tires for my pick-up truck this last Saturday from the Harrodsburg Ky. store. last month we had gotten two tires for the front. this month we did the rear tires. the last time they mounted and balanced and installed the last two. this time they "tried" to install the rear tires but was having trouble removing one side. so after a few minutes, one of the service technicians' came out and told me that they couldn't remove the passenger side wheel because it was "rusted" and there was no way to remove said tire's they couldn't perform the installation of the new tires that i had purchased online and had picked up on that saturday. having grown up in my fathers' body and fender shop and having experienced the same thing from time to time, i had asked the three guys that were attempting to do the job," did you lift the vehicle so that you can spray some lubricant from the inside tire rim and tap the wheel from the inside to free it up in order to remove. they told me that they gently tapped the tire with a sledge hammer, but to no avail. when i asked where they sprayed the lubricant, he showed me. he sprayed the tire where it meets the wheel, and not from behind. they had a sledge hammer available, but as i watched the whole thing from the waiting room, looking through the window, the had NEVER ONCE USED THE SLEDGE HAMMER TO "TRY" AND LOOSEN ANYTHING. so i proceeded to ask all three of them why don't you put the lift up, spray the lubricant around the hub where the wheel is mounted. Well all they did was come up with excuse after excuse why they couldn't make a real attempt to remove the tire because they would not be responsible if something broke. so they ran and got the assistant store manager, who was clueless about anything concerning auto, especially tires. in her panic she called some guy that was off that day to ,"come in and deal with a customer who was unhappy. this gentlemen got out of his car,(not that it mattered at that point because i was leaving with both of my tires in tow), so i got out of my truck and started speaking with this so-called guy that has worked in that dept. for fifteen years began to treat me,"the customer" like i was some kind of enemy attacking the department because they were incompetent to remove the tire. this guy knows that sometimes a tire can be a pain to remove thus the rocking back and forth with a hammer to pry it loose. never in my life have i ever experienced a tire shop having to tell a customer that your "tire won't come off, so we can't perform the service that you all advertise. so called your manager and his shop a bunch of incompetents and that they would be a laughing stock if i took it somewhere else to perform the same service and the job done...... well i took it down the road to Danville,Ky to Towery's tire shop, and within five minutes the wheel came off the hub. the service tech used a small hand held "rubber mallet", it came right off.I WAS COMPLETELY AND UTTERLY DISCRIMINATED AGAINST BY YOUR EMPLOYEE'S YOUR MANAGAMENT, AND THE SO-CALLED MANAGER OF THAT DEPT. THAT HAD TO BE CALLED IN ON HIS OFF DAY BECAUSE EVERYONE ELSE THERE WERE TO INEXPERINCED IN HANDILNG AN EASY CUSTOMER COMPLIANT. all it took was five minutes of extra effort to take it off. i have never seen anyone ever make up lies as to why they WILL NOT do a job they are getting paid for. please don't tell me about liability for your business, when you do tires, some times you have to forcibly strike a tire wheel in order to free it up. my wife and i just moved down to this part of the country two years ago from Chicago,ill, your employees think that we just fell off the turnip truck. the both of us use the pharmacy at this store on a continuing basis, and all through the summer. my wife and i feel that we will sever all transactions of any kind including the use of another pharmacy and for other domestic needs.btw. the service tech's at the tire shop had the best laugh, especially when all they needed was a rubber mallet and struck the tire only twice. where your three men never even picked up and used their sledge hammer. it was all a set-up. i guess they didn't take to kindly that i still had an illinois plate on the front of my vehicle. may be if they saw the rear plate and saw that i was local maybe then they wouldn't have discriminated against me. my next step is hiring an attorney and file suit for discrimination. as i watched from the window by the waiting room, i watch this whole charade come together by way of the older of the three. i guess he wanted to teach them how to turn down a customer................

I ordered on line a coat which was suppose to be a women's 2xl and when I received coat the coat was more of a kids size. I have been on the phone all morning trying to return this item. Well, just to let you know I will most likely NOT use Walmart . com again. This is very bad service and I will make sure I tell my friends and family all about this return service! If I could I would have given Walmart zero stars. Unsatisfied customer.

Back
Back

Archive

Move

Delete

Spam

A response to your Walmart.com inquiry [EXT: please help]
Yahoo
/
WXOBS EXAMPLES

Walmart Customer Care <help@walmart.com>
To:
granthams1946@att.net

Jan 6 at 3:55 PM

Image

Recently you requested personal assistance from Walmart.com Customer Care.

Below is our response and a summary of your request.

Reference#: 190106-008802
Response email (01/06/2019 03:55 PM)
Hello Rebecca,

Thank you for reaching Walmart.com.

I do apologize for what happened, I appreciate your feedback and we understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. Be assured that I will report this incident to the right department and we will work diligently to avoid this kind of issues for future orders.

Thank you for contacting Walmart.com.

Yours,
Christian Paul A.
Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in in regards to my level of customer service.

Customer email (01/06/2019 03:42 PM)
Dear Mr. Christian...thanks for your response...cannot believe that I have the item here
on my floor and Walmart does not believe that I have received it. they keep saying that
it has not been shipped. This certainly leaves a bad taste in my mouth...I have even taken
it up to the store...they say that "they" do not have proof that it has been shipped and then
USPS says that I have received it...this is so "sad". If it has not been sent and if it will be
shipped...maybe I'll receive two then...having two would be nice...

On Sunday, January 6, 2019, 10:13:10 AM CST, Walmart Customer Care <help@walmart.com> wrote:

Response email (01/06/2019 10:13 AM)
Hello Rebecca,

Thank you for reaching Walmart.com.

I do apologize for the inconvenience this has caused you. As much as I want to process a refund, or replacement for your order however I do not have the ability to do so. Do not worry I have already escalated your concern to one of our supervisor in order for us to assist you further with this. Please expect a response from our supervisor within 5 business days.

Here is your reference number: 190106-008802

I hope this email may address your concern. If you have other questions do not hesitate to email me back.

Thank you for contacting Walmart.com.

Yours,
Christian Paul A.
Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.

Customer email (01/06/2019 09:17 AM)
Please help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered an item last week...it arrived Friday by USPS=#9405511899223097647403

The package was damaged...I called and called Walmart...so many times that I cannot

tell you how many. I received NO help...All I want is to return it and received credit so

I can make and another purchase...

No help...My order number =# 2731985-334402

The people at Walmart just keep saying that the order just says it has not been shipped..

the package is sitting here right my side and I have proof that it was was sent and

received....

PLEASE...PLEASE HELP ME...BY CONTACTING WALMART HERE IN

BATESVILLE TO HELP ME...

Mrs. William (Rebecca) Grantham
347 Fox Meadows Road
P.O. Box 1646
Batesville, Mississippi 38606

Archive

Move

Delete

Spam

A response to your Walmart.com inquiry [EXT: please help]
Yahoo
/
WXOBS EXAMPLES

Walmart Customer Care <help@walmart.com>
To:
granthams1946@att.net

Jan 6 at 3:55 PM

Image

Recently you requested personal assistance from Walmart.com Customer Care.

Below is our response and a summary of your request.

Reference#: 190106-008802
Response email (01/06/2019 03:55 PM)
Hello Rebecca,

Thank you for reaching Walmart.com.

I do apologize for what happened, I appreciate your feedback and we understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. Be assured that I will report this incident to the right department and we will work diligently to avoid this kind of issues for future orders.

Thank you for contacting Walmart.com.

Yours,
Christian Paul A.
Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in in regards to my level of customer service.

Customer email (01/06/2019 03:42 PM)
Dear Mr. Christian...thanks for your response...cannot believe that I have the item here
on my floor and Walmart does not believe that I have received it. they keep saying that
it has not been shipped. This certainly leaves a bad taste in my mouth...I have even taken
it up to the store...they say that "they" do not have proof that it has been shipped and then
USPS says that I have received it...this is so "sad". If it has not been sent and if it will be
shipped...maybe I'll receive two then...having two would be nice...

On Sunday, January 6, 2019, 10:13:10 AM CST, Walmart Customer Care <help@walmart.com> wrote:

Response email (01/06/2019 10:13 AM)
Hello Rebecca,

Thank you for reaching Walmart.com.

I do apologize for the inconvenience this has caused you. As much as I want to process a refund, or replacement for your order however I do not have the ability to do so. Do not worry I have already escalated your concern to one of our supervisor in order for us to assist you further with this. Please expect a response from our supervisor within 5 business days.

Here is your reference number: 190106-008802

I hope this email may address your concern. If you have other questions do not hesitate to email me back.

Thank you for contacting Walmart.com.

Yours,
Christian Paul A.
Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.

Customer email (01/06/2019 09:17 AM)
Please help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered an item last week...it arrived Friday by USPS=#9405511899223097647403

The package was damaged...I called and called Walmart...so many times that I cannot

tell you how many. I received NO help...All I want is to return it and received credit so

I can make and another purchase...

No help...My order number =# 2731985-334402

The people at Walmart just keep saying that the order just says it has not been shipped..

the package is sitting here right my side and I have proof that it was was sent and

received....

PLEASE...PLEASE HELP ME...BY CONTACTING WALMART HERE IN

BATESVILLE TO HELP ME...

Mrs. William (Rebecca) Grantham
347 Fox Meadows Road
P.O. Box 1646
Batesville, Mississippi 38606

I have been a long term customer for purchasing online and having my order shipped to my address.

The prices of items in the last few months for those things being shipped are much higher than those
same items being picked up. I do not have a car, so pick up is not possible.

I GUESS I WILL JUST LOOK FOR A BETTER PLACE TO SHOP.

Jerry

Walmart online is awful. They pack tiny items in huge boxes so then the items fly everywhere in the Box and get damaged while shipping. Or Walmart will actually put some packing material about 3 miles long of paper for one can in a massive Box. So I not unbelievable wasteful.

I purchased 732.00+ dollars on black Friday some of the items I purchase service warranties. As I made a couple of returns today 1/3/2019 one of the items unopened and unused had the service warranty Walmart refused to refund the warranty because it was over 30 days old. They told me I needed to call the service center to see if they would refund the warranty. I feel that I should have been explained this when I purchased to warranty and I would have had the decision not to purchase it also with the purchase being a Christmas gift Walmart should be more understanding and allow a grace period to get the refund. To say the least I have no more patience with Walmart and will probably no longer shop with Walmart

I was a customer at the Walmart in auburn wa.
I purchased wine in the self serve check out.
lady working the self serve area came to me for id.
when I showed her my id thru wallet plastiv window she asked me to take id out and hand it to her.
I will be 60 yrs old next yr. have NEVER been asked to pull id out and to any cashier EVER in my life except by police when pulled over as you are well aware, since everyone has been over at one time in their life.
When I asked to speak to manager, SHERIE I believe her name was, came and stated to me that's its store policy.
I have since purchased alcohol and of course never asked to take id out and hand to cashier.
BAD BUSINESS FOR WALMART TO ACT LIKE POLICE>>>>
my phone number is 2063731369

The Reynoldsburg, Ohio store is the worst shopping experience possible. The parking lot is always littered and the store is a mess. The Dairy isle - milk and egg coolers are filthy. Today's (12/30/2018) experience was the last straw.

My wife and I arrived to do our shopping at 6:30 am, at 7:30 we were ready to check out with a large basket full of groceries. The only way to check out was to use self check, which is always a problem. I asked at the service counter if a cashier was available and was told "none have arrived, it will probably be a few minutes". Ten minutes later a women,Tanasia, who was very helpful, asked if she could help even though it obviously was not her job. She rang us up at the self check out and was not able to enter the store coupons and the register "froze up". Next, Tanasia took us to another register and re-rang the entire order. The entire check-out process took well over 45 minutes. Many staff members were milling around the front of the store, but seem unconcerned with the customers walking out because of the inability to check out. I personally observed two customer leave baskets of food in the self check out area during this time.

I asked to speak to the store manager, who I was told was not available and did not respond to the cashier's request.

The Reynoldsburg, Ohio area has many grocery store choices and this Walmart store, by far, is the worst store of any of the other choices in the area. After today's experience my wife and I have decided not to return.

I suppose if I wanted to look for a positive from this fiasco, it would be that Walmart might be a stock to consider shorting.

Terry Turpen

On December 26, 2018, I initiated a cash transfer at the Galena, IL Walmart to be sent to a Walmart in Chicago, IL for pick up. My stepson went to the Skokie, IL Walmart on Touhy Ave., and was told the name on the transfer had to match how his name is written on his photo ID (which has his middle initial on it). Galena only requires first and last name, and I have done several transfers from Galena successfully. My 3 attempts to reach customer service at Walmart Skokie resulted each time in ringing several times and automatically going to music with no person contact. Your associate Walmart general tried and reached the same result and stated that she would report this to management. Having set ID criteria within your organization for doing these transfers would alleviate these circumstances. I contacted RIA Financial Services to get remedy for this frustrating circumstance.