Walmart Complaints Continued... (Page 4)

1301+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
20

I ordered on line a coat which was suppose to be a women's 2xl and when I received coat the coat was more of a kids size. I have been on the phone all morning trying to return this item. Well, just to let you know I will most likely NOT use Walmart . com again. This is very bad service and I will make sure I tell my friends and family all about this return service! If I could I would have given Walmart zero stars. Unsatisfied customer.

20

I am tired of shopping with a store that allows dogs in the store and up in carts! I know you have to allow service dogs,but make them show papers or a collar that shows service dogs! I often see a cart with three puppies in them, none of them weighing over ten pounds and none with service collar. Yeesterday Sunday Jan. 6th I was shopping in Walmart at Branson,mo where I am complaining about. Two grown men probably in their forties,dirty clothes,and a large dark dog a mixture of breed but large, having to pull the dog down the isle when all of a sudden it "Shit" all over the floor! Everyone was stund,I left with nothing, telling the cashier and greeter at the Garden in that I would not be back,that a dog had shit all over floor and was not a service dog! I am calling a manager and calling the Health Department!

20

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A response to your Walmart.com inquiry [EXT: please help]
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Walmart Customer Care <help@walmart.com>
To:
granthams1946@att.net

Jan 6 at 3:55 PM

Image

Recently you requested personal assistance from Walmart.com Customer Care.

Below is our response and a summary of your request.

Reference#: 190106-008802
Response email (01/06/2019 03:55 PM)
Hello Rebecca,

Thank you for reaching Walmart.com.

I do apologize for what happened, I appreciate your feedback and we understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. Be assured that I will report this incident to the right department and we will work diligently to avoid this kind of issues for future orders.

Thank you for contacting Walmart.com.

Yours,
Christian Paul A.
Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in in regards to my level of customer service.

Customer email (01/06/2019 03:42 PM)
Dear Mr. Christian...thanks for your response...cannot believe that I have the item here
on my floor and Walmart does not believe that I have received it. they keep saying that
it has not been shipped. This certainly leaves a bad taste in my mouth...I have even taken
it up to the store...they say that "they" do not have proof that it has been shipped and then
USPS says that I have received it...this is so "sad". If it has not been sent and if it will be
shipped...maybe I'll receive two then...having two would be nice...

On Sunday, January 6, 2019, 10:13:10 AM CST, Walmart Customer Care <help@walmart.com> wrote:

Response email (01/06/2019 10:13 AM)
Hello Rebecca,

Thank you for reaching Walmart.com.

I do apologize for the inconvenience this has caused you. As much as I want to process a refund, or replacement for your order however I do not have the ability to do so. Do not worry I have already escalated your concern to one of our supervisor in order for us to assist you further with this. Please expect a response from our supervisor within 5 business days.

Here is your reference number: 190106-008802

I hope this email may address your concern. If you have other questions do not hesitate to email me back.

Thank you for contacting Walmart.com.

Yours,
Christian Paul A.
Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.

Customer email (01/06/2019 09:17 AM)
Please help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered an item last week...it arrived Friday by USPS=#9405511899223097647403

The package was damaged...I called and called Walmart...so many times that I cannot

tell you how many. I received NO help...All I want is to return it and received credit so

I can make and another purchase...

No help...My order number =# 2731985-334402

The people at Walmart just keep saying that the order just says it has not been shipped..

the package is sitting here right my side and I have proof that it was was sent and

received....

PLEASE...PLEASE HELP ME...BY CONTACTING WALMART HERE IN

BATESVILLE TO HELP ME...

Mrs. William (Rebecca) Grantham
347 Fox Meadows Road
P.O. Box 1646
Batesville, Mississippi 38606

Archive

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A response to your Walmart.com inquiry [EXT: please help]
Yahoo
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WXOBS EXAMPLES

Walmart Customer Care <help@walmart.com>
To:
granthams1946@att.net

Jan 6 at 3:55 PM

Image

Recently you requested personal assistance from Walmart.com Customer Care.

Below is our response and a summary of your request.

Reference#: 190106-008802
Response email (01/06/2019 03:55 PM)
Hello Rebecca,

Thank you for reaching Walmart.com.

I do apologize for what happened, I appreciate your feedback and we understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. Be assured that I will report this incident to the right department and we will work diligently to avoid this kind of issues for future orders.

Thank you for contacting Walmart.com.

Yours,
Christian Paul A.
Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in in regards to my level of customer service.

Customer email (01/06/2019 03:42 PM)
Dear Mr. Christian...thanks for your response...cannot believe that I have the item here
on my floor and Walmart does not believe that I have received it. they keep saying that
it has not been shipped. This certainly leaves a bad taste in my mouth...I have even taken
it up to the store...they say that "they" do not have proof that it has been shipped and then
USPS says that I have received it...this is so "sad". If it has not been sent and if it will be
shipped...maybe I'll receive two then...having two would be nice...

On Sunday, January 6, 2019, 10:13:10 AM CST, Walmart Customer Care <help@walmart.com> wrote:

Response email (01/06/2019 10:13 AM)
Hello Rebecca,

Thank you for reaching Walmart.com.

I do apologize for the inconvenience this has caused you. As much as I want to process a refund, or replacement for your order however I do not have the ability to do so. Do not worry I have already escalated your concern to one of our supervisor in order for us to assist you further with this. Please expect a response from our supervisor within 5 business days.

Here is your reference number: 190106-008802

I hope this email may address your concern. If you have other questions do not hesitate to email me back.

Thank you for contacting Walmart.com.

Yours,
Christian Paul A.
Walmart.com Customer Care

In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service.

Customer email (01/06/2019 09:17 AM)
Please help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered an item last week...it arrived Friday by USPS=#9405511899223097647403

The package was damaged...I called and called Walmart...so many times that I cannot

tell you how many. I received NO help...All I want is to return it and received credit so

I can make and another purchase...

No help...My order number =# 2731985-334402

The people at Walmart just keep saying that the order just says it has not been shipped..

the package is sitting here right my side and I have proof that it was was sent and

received....

PLEASE...PLEASE HELP ME...BY CONTACTING WALMART HERE IN

BATESVILLE TO HELP ME...

Mrs. William (Rebecca) Grantham
347 Fox Meadows Road
P.O. Box 1646
Batesville, Mississippi 38606

20

My sister bought me a Walmart visa card for 25 dollars at Walmart in Falmouth Maine. I went to Falmouth Walmart to buy some things and use it.I opened it there and the person said it didnt work. So I am out a Christmas present and she is out the 25 bucks that should have been on the card. So you dont stand behind your products? I am very upset but I thought I would give you a chance to straighten it out before I let the people on my face book know. How can you not stand by this? So I payed for my things with my debt card and shouldn't have. I couldnt afford it. I sure hope you make this right. I appreciate you help on this bad situation. Thank you , ina Crone

40

I have been a long term customer for purchasing online and having my order shipped to my address.

The prices of items in the last few months for those things being shipped are much higher than those
same items being picked up. I do not have a car, so pick up is not possible.

I GUESS I WILL JUST LOOK FOR A BETTER PLACE TO SHOP.

Jerry

60

We go grocery shopping at the neighborhood Walmart on Nolte Rd, St. Cloud Fl every Saturday.
When the store first opened, they had nice looking vegetables, now they are old, bruised, dark spots, etc.... and just don't look good.
Also, they are always stocking on Saturdays, with the carts in the way and half the items are not out by the time most shoppers go. I usually cannot find items I'm looking for, as the shelves are almost empty for certain items.
I do not like shopping there anymore because of the isles being blocked and a lot of the items are not stocked. They should stock on Thursday or Fridays when it is not as crowded. The employees also pull the cart out in front of you while we are moving and can not even say excuse me or apologize. They think they have the right to just walk out in front of you and again, no apology.

20

Walmart online is awful. They pack tiny items in huge boxes so then the items fly everywhere in the Box and get damaged while shipping. Or Walmart will actually put some packing material about 3 miles long of paper for one can in a massive Box. So I not unbelievable wasteful.

20

To Whom it may concern,

On Sunday, December 16th I went into Wal-mart to utilize my lifetime rotation service. I dropped off my car and returned about an hour later. As I waited in the lobby I was called by the Shop Manager (whose name I believe is 'LC') he told me there was a problem with my vehicle. As he walked me towards the shop where my vehicle was still present he began to tell me he recently purchased a manual transmission vehicle and he is always concerned when he is taking his car for service will the techs know what to do with a "stick". First of all, this information was irrelevant to me I never have that worry because I assume I am taking my vehicle to experts. Nonetheless, he walks me over to my vehicle, proceeds to show me my hood has been severely damaged because the technician working on the vehicle didn't realize it was a stick and when he turned the ignition the car "jumped", I suspect he wasn't in gear or hadn't depressed the clutch I'm not sure. Either way, this resulted in my hood becoming severely damaged to the point of needing replacement. As well as damage to my bumper, increasing the crack in my windshield and possible mechanical issues which I still need to have that looked into. 'LC' assured me this would be taken care of and had me complete an incident report, although I was not a witness to the incident I just documented what I was told. He told me he would call me the next day with instructions.

I never got that call instead I had to call the store and was transferred around never successfully connected to the manager, even hung up on several times. Finally, I looked up the number for corporate got ahold of someone who then provided me a claim number (Claim: 8670588) and the name (Adjuster: Eramn Facio) of the adjuster assigned to my claim. I was even given his contact info (800-527-0566 x57962) . I was transferred over, no answer so I left a voicemail. I have called and left multiple messages over the next couple weeks, even for the supervisor ( 57829 Jeremy) and sent an email to him as well, Jjrasmu@zmiw.com. Still no contact no response. Finally, the shop manager called almost a week later with no helpful info at all, no instructions on the process pretty much useless and the claim number which I already got on my own. Then I receive a phone call and an email from the adjuster stating he received my fax of the estimate and he needs my car registration he left a voicemail on Weds 1/2. Then sent an email saying he had been trying to reach me and if my number 415-595-4051 was still good. I never got a phone call until that day or an email. I immediately called back and replied to his email and faxed the requested information. It's Friday 2pm PST still no response no expectations set no instructions, nothing. This is unacceptable. I spent my holidays driving around with my car looking awful spending most of my free time and taking time from my work day, calling your adjuster getting nowhere. I even got a response from your twitter account before I finally got the phone call. At this point, I deserve a lot more than just the repairs to my car, for starters a refund for my lifetime rotation, and compensation for my time I'm wasting and some sort of explanation on how to get my car fixed. If the adjuster has my email why is he not utilizing it? I can guarantee I will never get my car serviced at any Walmart again after many years of taking my vehicles there. Your staff is incompetent. I'm not sure how I can trust someone to work on my car that doesn't know the difference between an automatic and manual that's the most idiotic excuse ever. I have never experienced this and have taken my 5 other manual vehicles for service there in the past. Not only did you provide terrible service, but also your lack of response is unacceptable. The cherry on top the lack of ownership on behalf of your adjustor is despicable. his implication in his email that he's unable to reach me when the truth is I couldn't reach him or his superior and he never attempted contact shows a lack of effort to correct your wrong. I demand response and for my car to be repaired and I will be compensated my next steps may have to be small claims court. There is no excuse for how this was handled.

20

I purchased 732.00+ dollars on black Friday some of the items I purchase service warranties. As I made a couple of returns today 1/3/2019 one of the items unopened and unused had the service warranty Walmart refused to refund the warranty because it was over 30 days old. They told me I needed to call the service center to see if they would refund the warranty. I feel that I should have been explained this when I purchased to warranty and I would have had the decision not to purchase it also with the purchase being a Christmas gift Walmart should be more understanding and allow a grace period to get the refund. To say the least I have no more patience with Walmart and will probably no longer shop with Walmart

20

returned gift was told I could not get a gift card or cash by an asociate named de dee at store 1658 Thomson ga

20

I was a customer at the Walmart in auburn wa.
I purchased wine in the self serve check out.
lady working the self serve area came to me for id.
when I showed her my id thru wallet plastiv window she asked me to take id out and hand it to her.
I will be 60 yrs old next yr. have NEVER been asked to pull id out and to any cashier EVER in my life except by police when pulled over as you are well aware, since everyone has been over at one time in their life.
When I asked to speak to manager, SHERIE I believe her name was, came and stated to me that's its store policy.
I have since purchased alcohol and of course never asked to take id out and hand to cashier.
BAD BUSINESS FOR WALMART TO ACT LIKE POLICE>>>>
my phone number is 2063731369

20

I just left Walmart on 83rd and Stewart in Chicago,IL. First off I spent 1:15 min in the store searching for things on my own because all the workers are huddled up in the back of the store on their phones instead of helping customers. Once I FINALLLY made it to check out I’m told that I can’t ring my 2x 100 vanilla gift cards because the money center doesn’t open for another 20min. Omg you mean to tell me I have $900 in groceries and a manager can’t even ring my gc but the Walmart on North avenue and Kostner is the total opposite...guess this rule is only enforced in the majority black neighborhood. So instead of leaving Walmart with all my much needed groceries and $900dollars less I left with my pocket full of money. I spent 0 hundreds in Walmart I’m so disgusted at this point I’ll NEVER patronize this store EVER AGAIN

20

The Reynoldsburg, Ohio store is the worst shopping experience possible. The parking lot is always littered and the store is a mess. The Dairy isle - milk and egg coolers are filthy. Today's (12/30/2018) experience was the last straw.

My wife and I arrived to do our shopping at 6:30 am, at 7:30 we were ready to check out with a large basket full of groceries. The only way to check out was to use self check, which is always a problem. I asked at the service counter if a cashier was available and was told "none have arrived, it will probably be a few minutes". Ten minutes later a women,Tanasia, who was very helpful, asked if she could help even though it obviously was not her job. She rang us up at the self check out and was not able to enter the store coupons and the register "froze up". Next, Tanasia took us to another register and re-rang the entire order. The entire check-out process took well over 45 minutes. Many staff members were milling around the front of the store, but seem unconcerned with the customers walking out because of the inability to check out. I personally observed two customer leave baskets of food in the self check out area during this time.

I asked to speak to the store manager, who I was told was not available and did not respond to the cashier's request.

The Reynoldsburg, Ohio area has many grocery store choices and this Walmart store, by far, is the worst store of any of the other choices in the area. After today's experience my wife and I have decided not to return.

I suppose if I wanted to look for a positive from this fiasco, it would be that Walmart might be a stock to consider shorting.

Terry Turpen

20

I was in the self service check out counter in Walmart at 4005 167th Street, Country Club Hills IL 60478 on 12/29//2018. The receipt number is TC 565541984509845488779. I called a Walmart representative for assistance to take off 2 brown gravy pouch for 4.96 each because the price on the shelf said .88 cents each, she took the two items off the receipt and the merchandise was left on the counter of the register in the store.

As I walked through the first door out the store I was stopped by a African American male security employee telling me the camera saw me take 3 gravy pouch and I only pay for one.

I told him to check my receipt so he can see that was not true and to question the people looking at the camera eyes. He checked my receipt and my bags only to see I did not take anything that was not paid for. He allowed me to leave the store and told me he did not want to make a scene and to pay for items I did not have. People and employees in the store were starring me up and down like I was a criminal.
I informed him every thing in these bags are paid for and he could check them with no problem.

This was a humiliating experience and I plan to speak with my attorney for this racial profiling or whatever the reason was for this action.

When I called the store to speak with a manager, they simply kept me on hold listing to music for 1 hour. I called back twice and was put on hold with no manager or anyone else came to the phone.

My phone number is 773-301-0675 . This is no way to treat a regular Walmart customer or anyone else for that matter that is not stealing from your establishment.

20

On December 26, 2018, I initiated a cash transfer at the Galena, IL Walmart to be sent to a Walmart in Chicago, IL for pick up. My stepson went to the Skokie, IL Walmart on Touhy Ave., and was told the name on the transfer had to match how his name is written on his photo ID (which has his middle initial on it). Galena only requires first and last name, and I have done several transfers from Galena successfully. My 3 attempts to reach customer service at Walmart Skokie resulted each time in ringing several times and automatically going to music with no person contact. Your associate Walmart general tried and reached the same result and stated that she would report this to management. Having set ID criteria within your organization for doing these transfers would alleviate these circumstances. I contacted RIA Financial Services to get remedy for this frustrating circumstance.

20

I was checking out at the self service check out. After scanning several items, I tried to scan out a can of paint.
But when I grabbed the can to put it on the scanner the top came off and spilled on everything. All my clothes got paint on them. I ask the manager for a complaint form, but she said the only file complaints when someone is hurt. The clothes that I was wearing added up to about $300.00 and they are all useless now. I am looking to be compensated for my loss.

20

I contacted you and you said you would call in 24 hours. It is now going on 64 hours. My phone number is 319-504-4752.

20

I placed an order yesterday on Walmart.com that I decided to cancelled right away so I did the order was cancelled correctly and in time but I still received the order and I was still charged I contacted support and they told me they can't process refunds for egift cards but since I cancelled the order correctly the refund should have been made correctly

20

Received the wrong item from internet
When returned to store there was a 18.00 fee that I had to pay.
I was told that it came from one of Walmart’s companies and that Walmart had to charge the return fee
Since that is the case, you have lost a customer, not only me, but all the people I can tell about this.
As far as I know, I bought from Walmart and returned to walmart. Poor customer service
Frank Sorce
847 878-6800. Cell

20

Walmart store in Collierville, Tn. 38017 is the worst managed store I've shopped in. Example- Went to buy groceries Saturday night around10 o'clock. They had one line open and at least 20 customers standing in that line. No other register was open. Self check-out was the same way. I went to ask for a manager and was told there was no manager there. I said well someone needs to open another register. The lady said they didn't have anyone to open up one. This was ridiculous! This is the holiday season, the most busy time of the year.

20

I ordered photo greeting cards from the Harrisville Walmart in Utah. The email I had was that they would be ready for pick up after 6 pm on the 20th. I spent all day making Christmas goodies to deliver with the cards this evening. I went to pick up the cards at 630 and the lady with blue hair ran around for 10 minute trying to find them and finally looked online and said the order had be auto canceled because they were out of ink for the printer. (She also said the printer had been out of ink for 2 days). I was not notified when I ordered them or anytime after that about this problem, had I have known I would have sent the order to a different location, this was the closest to me and was 30 min from my home. The lady in the photo department blamed someone else for why I was not notified and when she tried to give me a refund it took an additional 30 minutes to get someone to come unlock the register, apparently she was logged in under someone else and when she put in the request for a supervisor they were looking for the wrong person. She and that super made light of the situation between the two of them after she shouted for him across the neighboring department that she had a pissed customer-pissed doesn't begin to describe how I was feeling at that point because of their incompetence! The blue haired lady at the counter then suggested that I START OVER on the order and send it to the wall ave store....start over because they had cancelled it- I glad she thinks I have all the time in the world to redo that very cumbersome process! We not only didn't have cards to deliver to neighbors we missed the party we were supposed to attend and the only time I would have had all my kids together this year to see Santa. I stopped an assistant manager on my way out and all they could do was say sorry we didn't know anything about it. The super did look up and see that not only was their store out of ink for days but wall ave was out of ink as well.....so I could have started over for nothing. In a pinch I called the riverdale store and they said the did have ink but they are closing early today because they don't have enough help to run that department today. My holiday gifting is in shambles thanks to Walmart and all I can get from Walmart is the run around as they each blame someone else for the problem. Bah Humbug to Walmart this Christmas!!!!!!!!

20

Saturday, Dec 17: I called Vortex Computer Technician and talked with John Parker who said the company was located in Phila,Pa. He fixed the problem, then told me I could make money by going to Wal Mart to purchase 16 Wal Mart gift cards at $500.00 each, come back home and scratch off the numbers on the back and call and give him the money andhe would put it back in my Welsfargo bank. I went to BBT bank, took out $8,000.00 to buy the cards. He had told me he would put my money back in bank plus an extra 350.00 for my service. He was dealing with a bank named Chase bank, so he told me. As of now, Wednesday, he has not reimbursed me for my money. I did some wrote down the number he called from, it was: 215-688-5531. I did some computer research on this John Parker and the message came up saying: IF YOU GET A CALL FROM 215-688-5531 to report it. I checked for more info on "John Parker" in Bensalem, Pa and Phila,Pa. If there's any way your company can help me get my money back, I would appreciate it so much. That was my life savings. I am 84 and live alone. I would appreciate your response as to what else I could do to get my money back. I am going to contace the Police Dept in those two cities and have already contacted the police dept here in Greenville, N. C. I am really in need of my money. There must be a reason why that telephone number is listed. Thank you for anything you can do for me. My telephone number is: 252-757-1168. I need my money to pay my December bills.

20

On the day of November 21st, at your store in Ravenna, Ohio, I went to return exchange a baby breast pump. as I entered the store I noticed workers looking at me suspiciously, but I paid no attention to the unwelcomed looks. when I approached the customers service counter to speak with one of the sales reps, took my item out of the bag and asked the sales rep to throw the bag in the garbage. I Told the sales rep that I was looking to exchange the pump for a manual breast pump. after standing there for about 30 minutes a police approached me and asked me where was my receipt. I explained that I don't have the receipt. He then told me that I couldn't go anywhere until I prove the pump was mines. I told him that I paid for the pump myself and I was getting it for my sister, however, I lost the receipt. Officer then held me against my will and threatened to arrest me If I failed to present some Identification. After being held for another 30 minutes the security came from the back and told the police that, I, Indeed, walked inside of the store with the item. And I was free to go. I asked the store clerk for a bag to cover my merchandise, but she refused to give me a bag. I then asked the manager and he refused to give me a bag. I explained that I walked in the store with a bag and they threw it away, it is required for you to give me a bag. they refuse to give me a bag even though the sales rep who i gave my bag to, comfirmed that I gave her a bag to throw away. i seen a empty bag on the desk so i decided to take it apon myself to take a bag to cover my merchandise. i was totally embarrased, and hamiliated. I felt like i targeted and that this is done to alot of black people who shops at Wahlmart. i want diciplinary actions taken immediately. this cannot happen to the people in the community, who spend there hard earned money at Wahlmart. Im sure they accsed me of stealing something that I spent my hard earned money for.
Wahlmart have survailance cameras set up so that you may observe the incident at hand..

After diciplinary actions are taken with every employee who participated in this traumatizing night, call me and leave a message or talk to me personally to inform me of what actions was taken, if these requirements are met, I may decline consulting my attorney.

thankyou
Alphonso Burnett
216-432-8285

20

I purchased a Walmart gift card on Dec. 7, 2018 for my grandson for Christmas. When I got home I checked it’s balance and it had $35 on it. I gave to my grandson on Dec. 15, 2018. He took it to our local Walmart in Bellefontaine, Ohio and tried to use it and was told their was no money on but had a balance of 0! I believe an employee in the Bellefontaine Walmart acquired the numbers (before it was sold) and then used the money. I was told by their customer service that they must have the physical card to swipe but a clever employee could do it with just the numbers. The printout (attached) is confusing showing redemptions and reloads. But, bottom line is the money was gone by 3 a.m. Sunday morning when my grandson was fast asleep in his own bed. I received no satisfaction from my local Walmart. My money was stolen and I’d like it back! Joanne Wiley

20

I ordered a cake on sunday 12/16/2018
I asked for red roses to be on the cake w/red writing Happy Birthday. When I arrived for the cake the attendant was there, I stood there about 5 minutes and I said excuse me ma'am. she finally noticed me. she presented me w/a cake. I looked at the cake and it had only 1 (one) Rose with green scibbles on it. I told the attendant I asked for roses on the cake. she corrected it. I did explain that I would be contacting you back once I picked up the cake. I found it very discouraging to get a cake at Walmart. I have literally stood on the other side of the bakery cabinet calling from my phone. no one would answer and even called the service desk to page for assistance. I be on a schedule an to place an order to be ready at 11:00am and to get it almost 25 minutes later is not acceptable. we order for lunches and this has been not acceptable. I am considering not using Walmart in the future for our company needs. we have monthly parties and have been dealing with this for several months that it is a big problem. you order and hope that you can get it correct and in a timely manner.

20

Order # 6181867887550.. online order pickup at store Walmart 1859 bypass rd Winchester ky. Said 2 items ready for pickup. Then associate gave me necklace item but said jeans were there but I couldn’t have them or Walmart would think I stole them ??? I ask how you figure I have my records and pictures of order and shows paid . He then says I have to come back another day it’s a bug in system. I then contact customer service and they said it clearly shows both items ready to pick up . This is rediculous andvim very offended at being told Walmart would think I stole my own order ! I don’t appreciate this at all . Inconvenient, offending, no help from anyone so far .

20

Came shopping this weekend with my family , we came in at 10 pm on Saturday and Sunday both nights as we took the weekend to get shopping done. Why is there only one lane open? and the wait time was 15 minutes,there were employees that were just standing around and shrugging their shoulders and talking bout the very slow long line. there was a few customers that walked out. if the self scan lanes were open people should not have to wait like this , very ridiculous, will be going to another location.

20

I live in Corsicana, Texas, and this store is always running out of grocery products. Some times they are out for weeks at a time and no one can tell me why or when they will restock. A lot of my friends have started to shop at other stores because of this problem.

20

Too many times I have entered the restrooms at your Wilkesboro Store only to find a toilet out of service...on a busy night such as Saturday with the line long, that means rushing to the back of the store to use the one next to customer service. How long has that toilet been out of service? Why is there not a plumber in there right now working on it...seems with the cash registers full of people/customers, the store could afford to have a plumber fix the toilet...I recently had colon surgery and when I need to go, I need to GO. With the move toward self checkout perhaps we need to start towing a port-a-potty behind the truck. Fix the TOILET. Please

20

I shopped at Capilano Walmart. used my Mastercard. i was happy to get it and spent 1800$ in a week. buying electronics, food and what i needed or wanted. i had tried to return 4 flatscreens and an entertainment unit. after i went back 3,4 times they refused to take the stuff back. the only proof is i bought it on their card. these items were resold and parts were missing! they refused because of this. i told them that is how it was when i bought it. i called to complain and they said talk to the manager. he said the same, no receipt parts are missing! got upset explained how much i spent, i was kicked out and told they dont want my money, and to fuck off! don't come back for a year? and now i am here trying to get my money back for items i don't have $1000 or more. sad!! pissed they are wrecking my Christmas!

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I purchased a Sodastream, 3 months ago, had no problem returning the carbonator until yesterday, your employee refused to take back the empty would sell me a new carbonator charging $29.00.

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Hello, Im so sick of being treated as a burden when it comes to shopping at your walmarts i bought a jacket for my husband as an Xmas gift when getting to cash the cashier was completely ignore me and refused to provide a bag for my items because APPARENTLY the item i bought was too BIG! after much fight and assistants from might self she help me put the item in the bag with attitude while leaving she stated that it doesn't even fit when it did, now idont care and i dont mind paying for bags but i should have to fight to get one when i have no vehicle and was walking home with the things i purchased , in told another employee about my experience before leaving and she told me they just dont have the bag to provide for large item which is a lie i will no longer be shopping at any walmart after this experience and i will make sure my story is heard.!!

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out of 21 or 22 registers only 4 were open and all were ran by the slowest people that work for Walmart
I had close to 1000.00 in my cart but left after waiting for 20 min in line and not even one customer was
finished being checked out I will no longer shop at Walmart I will go to other store as Fred mires were
there customers are treated with respect and they do there jobs

100

I shopped a the Walmart on Academy Drive in Bessemer, Alabama on 13DEC18 between 5:30PM and 6:30PM . I informed the associate that the items I had purchased that the amount was not adding up and I was being charged to much after I used my $5 and $10 Walmart gift card and she showed no concern about the over charge and no one in customer service new what to do about this incident for them to refund my money. After over 30 minutes of standing in customer service they refunded me $30 because that's what I was told the over charge was. I am sending this compliant because I shop at this Walmart all the time and I have never had to deal with anything of this nature and I did not appreciate the lack of concern or lack of interest of what happen this evening. I hope something can be done after I report this incident so it does not happen to anyone in the future. The store number is (00764), Stores address is 750 Academy Drive Bessemer, AL 35022.

100

I shopped a the Walmart on Academy Drive in Bessemer, Alabama on 13DEC18 between 5:30PM and 6:30PM . I informed the associate that the items I had purchased that the amount was not adding up and I was being charged to much after I used my $5 and $10 Walmart gift card and she showed no concern about the over charge and no one in customer service new what to do about this incident for them to refund my money. After over 30 minutes of standing in customer service they refunded me $30 because that's what I was told the over charge was. I am sending this compliant because I shop at this Walmart all the time and I have never had to deal with anything of this nature and I did not appreciate the lack of concern or lack of interest of what happen this evening. I hope something can be done after I report this incident so it does not happen to anyone in the future. The store number is (00764), Stores address is 750 Academy Drive Bessemer, AL 35022.

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I received my direct deposit onto my walmart money card. I keep my funds in my vault until I need it. They are now having "technical issues" and refuse to issue my funds to me. Ive been on hold for over 2 hours and all the agents can tell me is wait. I have responsibilities to take care of and I can not do so until they release my money. I feel violated and helpless and I can not get any help. What am I supposed to do next? Its too cold to be homeless.

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Appalling. There was a long line and only one checker and that was #14 lane that has a short belt. Let me first emphasize this is not about the checker. She did an amazing job considering what she was up against. Those of us standing in line could see 7 Walmart employees in the customer service area just visiting among themselves. The gentleman behind me ( and yes he was a gentleman ) went over to ask about opening another lane. What they said to him was beyond rude. When he came back he said they told him if he didn't like the wait to unload his cart & leave. He asked to speak to a supervisor. So, supervisor Cody, showed up. Cody said that he would help the man unload his cart. WHAT?? Then Cody said that there was 2 checkers but the other one was on break. I kept silent up to this point. Then Cody said that scheduling was done at corporate and for the man to contact corporate if he wasn't happy. I told Cody that it wasn't the scheduling as much as the attitude. My career ( a passenger service agent for a major airline at an international airport ) was based on customer service and I know how important customer service is to a company. His entire demeanor was too bad so sad leave. Now, Wal-Mart isn't known for customer service but this was OUTRAGEOUS.

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My husband and I ordered the KidKraft Ainsley Wooden Swing set on Black Friday for our children for Christmas. At the time I placed the order it said estimated deliver was on 12/4/18. The order was placed under my husbands email since he has an account (bjrharkless@yahoo.com). We got no further information. On 12/4/18 my husband received an email stating that the item had not been delivered yet as their was a delay and they would send an email when there was an update. However, upon clicking on the tracking it appeared that the item was showing it had been delivered to the Wal Mart in Pearland on 288 and 518. We had chosen to have it shipped there and pick it up. My husband then finds a shipping label under the tracking that shows the item was delivered and signed for by Rose Bukowsk on 12/4/18 at the Pearland Wal-Mart. So my husband tries to call the Wal Mart. He calls on Monday and spends 30 minutes on hold and never gets an answer. Today, Tuesday 12/11 he calls 3 different times. Each time he asks for a manager and is told one is not available and keeps getting put on hold for 20 minutes or longer. He was told by an associate that the item had shipped but had not been delivered. When my husband told her about the tracking information that shows it was signed for by a Wal Mart employee on 12/4, the employee just responded "ok'. She then stated that she conferred with a manager (still not allowing him to speak to one) and that shipping is not guaranteed. He again explained that it was showing delivered and that our checking account had just been charged for the amount indicating the order was complete. There was still no resolution. The last time he called and waited 30 minutes to speak to a manager he was given the District office phone number of 281-313-1746. We have both called this number twice and no answer. We have both left a message. First of all this gift is for my kids from Santa. Secondly the customer service is horrible and outrageous. How can there not be one single manager available to answer a question during the busiest time of year. I need someone to call me and have this resolved TODAY. My husband is going up to the Pearland Wal Mart when he gets off of work so maybe then someone can find a manager. If not, we will be taking our business elsewhere, which I'm sure would not matter anyway.

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talked to someone last week about my complaint with Walmart 1276 deli. Its was about a chicken order that they couldn't do and they called me 45 minutes before to tell me! They suggested I call the other Walmart in our town and I said they should and there manager said they couldn't do that I would have to. In any case time was ticking and my company was coming and I was going crazy! The other Walmart did fulfill my order, thank goodness. Such poor ordering at 1276....and I order a week ahead and still they let me down>

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In store looking to buy Nintendo switch none in the Nintendo display they were all at the phone counter the guy that worked at the counter didn’t want to let me look at the Nintendo switch box which was locked in a glass sliding window so he called security on me and he told management that I swore at him which he lied about there was no customers at the counter I was the only one he could of let me look through the glass and call someone to help me customers should get good service this guy was a big zero

20

On Sunday night, December 9, 2018, I called customer service for help on an order just submitted. That person explained to me the problem was being fixed and that someone should give me a call in 24 hours. He stated if I do not receive a call to contact Walmart.com and Customer Service would handle. I called back on December 10, 2018, the representative, who said her name was Martha, states she didn't know anything I was talking. She was very unprofessional and act like she didn't want to help me. In the meantime I'm out of $95.00, because I was told I would have to wait until this order gets to me,(which is not scheduled to get to me until December 20th) then I would have to fill out a return form and wait for my money. I can not get my grandson the hoverboard he wants for Christmas because I have to wait for my money. (order #6141863-045426).

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My daughter mistakenly purchased a soy sauce alternative instead of regular soy sauce.....My daughter had thrown away the receipt when she put away the groceries..I said No problem and drove to walmart for an exhange or store credit so I could get regular soy sauce..a $4.67 item...the person wearing an asst mgr badge (Corena) said where's thge receipt ..I told her it was thrown away mistakenly...Corena said "You need to download the walmart app" I told her I only had a flip phone....She said then "I suggest you save you receipts as we are doing away with paper receipts...I said what about the return policy posted on the wall for returns with or without a receipt...Corena said well we don't have to refund if we don't want to... This is all said within hearing distance of my friends..who encouraged me to file a complaint....I was made to feel like a thief or something with her berating me....ALL FOR A $4.67 item....Corena then said I'll give you a store credit card this one time.....Well from now on I plan to shop at Safeway for my groceries....and plan on bringing up my experience at our club meeting this next week......

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Ordered a bedding set online on 11/19 with a guaranteed delivery date (per website) of 11/28. On 11/28 called customer service because the item had not shipped- was told it was stuck in shipping and I needed to cancel the order and resubmit it; which I did, this time with an expected delivery of 12/5. It is now 12/7, still not received. Called customer service multiple times, they claimed to escalate it, but have no idea if the order will ever ship. Was told again, I needed to cancel it and submit it again- I refuse. This is false advertising on Walmart’s part- this is exactly why Amazon is the leader in the online market- Walmart only cares about taking your money, you will never get your product!!

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wal'mart store 2705 franklin va 757-641-8881 my number this has been a on going problem here for a while now but today I reached my boiling point. First off they have no cashiers (2) everyone is pissed off not a very good shopping experience (3) I personally grand open that store and worked for the company for 10 years that's when sam was still living ( we met) his son too they were great! (3) my wife and young daughter shop there on a constaince basis and bad elements are surrounding the whole store (4) im not the only one here others are very concerned (5) soon there will be a uprising on this store and tremendous lost (6) MY NAME IS FRANK KEETER (757-641-8881) (7) certainly there are other stores (Wal-Mart) to shop we just enjoy this one but looks like its wearing thin im afraid - sincerely frank department of criminal justice (dcjs va)

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I purchased No Boundaries Jegging faded jeans and loved them...great fit, and got 3 compliments. So, I went back and purchased 4 more pairs. I washed them, and they stunk horribly...strong chemical toxic smell. I researched how to get rid of chemical smell in jeans,& followed the recommendations.I washed them 5 times using detergent, borax, vinegar, oxi clean, perfumed crystals, and also tried laundry baking soda at times, all to no avail! They still stink strong chemical smell. Will this smell ever go away, and is it toxic to wear???!!! I really want to keep and wear them, if it's ever possible!

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walmart davie florida went to return 29 series marine battery no stock to exchange with bad busines went to hollywood florida to exchange again no stock walmart doesnt stand behind their sales i have 15 walmart batteries for my boats either exchange this battery wich is under warranty or refund me for all batteries and ill go elsewhere, you dont have any batteries to sale in either store a hint each time you sale one order one i drove 63 miles to get battery should i be happy .

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EVERY TIME I GO TO MY LOCAL WALMART THE PRODUCTS I BUY ARE NEVER IN STOCK!!! I THEN HAVE TO DRIVE ACROSS TOWN TO THE OLDER STORE TO PURCHASE MY GROCERIES. THIS IS REALLY INCONVENIENT BECAUSE I WORK FULL TIME AND THIS TAKES AWAY FROM MY FAMILY TIME! WHAT CAN I DO AS A REGULAR CUSTOMER TO MAKE SURE THAT MY LOCAL STORE HAS THE PRODUCTS THAT I NEED? ANY HELP WITH THIS IS GREATLY APPRECIATED

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My pick-up with my dog in it was stolen from Pendleton Oregon Wal-wart parking lot on Nov 27 2018 . After paying a bill and shopping for a total of 15 min I walked out to my truck horrified to find it and part of my family( my dog) gone. I ran back to a bell ringer who had observed me walk in and he automatically said " hey man what's wrong". I said I think my truck was just stolen. I asked him if he had seen exactly where I had parked. He answered with a yes verifying that my truck and pup were definitely gone. I ran back into Wal-mart to call the police at the courtesy counter. I went in and told them my truck and dog had been stolen and not one person did anything they just stared at me like I was crazy. I asked one of them to call the police and one of them finally took the public phone and turned it towards me.I said will you please dial the police for me so they dialed. When I got someone on the phone it was my cities chambers of commerce . I said would you PLEASE call 911 they finally called the police for me . when the police showed up they refused to let police look at the video. They said only two women in town are allowed to review video and they are not here. They gave the police the number for the women but police could not reach them. Three hours later I went back to Wal-mart and had to demand to talk to a manager 20 minutes later a manager came to the courtesy counter. I said My dog and truck were stolen from your parking lot why can't you review the video. The man said I can you can't. I said the police need it and he said well where's the police. I said trying to contact the only two women that can review it. He chuckled and said I can review it if there was a cop. I'm asking what's so freaking funny he said my names James have the police contact me if there's a problem. I said what do you mean IF there is a problem my freaking truck and dog were stolen and you guys have already wasted 3 hours of get away time. I proceeded to call the officer on the case and told him there was a man who said he would review the tapes with an officer only. The officer did not believe that because he had already been told only the two women could review the video. The officer then said I will call this James guy. I then walked back into the store and found James at the money center I was trying to get his attention but he was ignoring me while talking with 2 other associates. They all just stared at me like what do you want from us. Finally he was paged to the phone and it was the officer. His attitude started to change after that . The officer soon showed up and they reviewed the video and got the vital information we needed almost 4 hours after the fact. Not one associate asked me if I was alright or if I needed anything. If someone stealing your truck and part of your family was not bad enough try having Wal mart treat you like some sort of deviate while felling like someone just put a knife through your heart !!!!!

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this complaint is about your pharmacy staff and the people that fill the scrip.the women there is very rude,she doesn't want to help you in anyway.the gentalman is not much better.i am moving my scrips to another location,in hopes they may be better,the staff there is a joke,know nothing about what they are doing. they will not get a scrip ok'd before it runs out,making me drive an extra trip to get the scrip.HY-VEE always have mine ready, have never had any problem w/ them,in fact,they will call me telling me I have one ready...….

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I recently purchased 2 tires on your Walmart Site ( Market Place ) and am very unhappy with my purchase and experience. Advertisement reads as follows 225/55R18 102T XL Nokian Nordman 7 SUV " STUDDED " Winter tire sold by Tires Easy. The tires were delivered on Friday but when I looked at them they weren't studded. I contacted Tires Easy this morning regarding the issue and was told by them it was a mistake on Walmarts
site they way it was printed and they did not come studded. Not being happy for paying for a product under false pretense I contacted Walmarts and was told by the associate that they only print what was given to them by Tire Easy. I am very annoyed with the run around I'm getting with no satisfaction. I shop at Walmarts 3 to 4 times a week and find this unacceptable. I realize we all make mistakes but I own up to mine. It's very unfair to mislead customers regardless if it's your store or theirs.

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Hello there. I tried to order a Smart TV three times on Walmart's website. Every time I ordered, my account got debited and I also received an email from Walmart letting me know my ordered had been received. However, for each order attempt, a couple of hours later I received another email from Walmart telling me my order had been canceled. And guess what happened to the price? It increased a lot. I only could order the Smart TVs if I paid the full price.

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purchased a ring was very satisfied except the jewelry dept has noone on duty at the fresno store on kings canyon rd.to get it sized its christmas everybody should be on duty poor management just thought you would like to know. Shopping at target

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I have just experienced the worst customer service I have ever had with any store. I shopped today at Walmart in Salem, NH which is about 20 miles from my home in Massachusetts. I purchased a number of items there because my local Walmart in No. Reading, MA did not have some of the items I needed. Upon my arrival home, in unpacking my bags from the store I noticed that a package of Duracell batteries never made it into any of my bags, but were listed on my receipt. I went to my local Walmart in No. Reading, MA with my receipt and explained that I did not get one of the items on my receipt. I was informed that they could not and would not replace the item at their store and that I had to drive back to the store in Salem, NH to retrieve the item that was missing. I was told that this policy is because of inventory for each individual store and therefore if I bought them in another store they could not replace them from their store. I also work in retail for a store that has 80 stores throughout both Massachusetts and New Hampshire. If a customer came in to our store with their receipt and was missing an item from one of our other stores, we would automatically replace the item for the customer, no question. That is true customer service. We too have individual inventory for each one of our 80 stores so I find your policy about not replacing something that was bought in one of our other stores, but did not make it into the customers bag. Shame on Walmart for their ridiculous policy. The item was worth $6.94 (a package of Duracell batteries) and it ended up costing me twice that amount in gas to go back to the store 20 miles from my home to retrieve the item that the store neglected to put in my bag. I am sure that one item as small as the package of batteries was not going to make a huge difference in your store inventory. If anything, the store managers could have recorded the one item in both stores so that inventory for that store would not be off by one item. I know how retail inventory works as we do it every year in all of our stores and believe me I would venture a guess that most likely there is more than one item that isn't accounted for when you do store inventory. How sad and ridiculous that a corporation as large as yours could be that petty over a $6.94 item. Again, shame on Walmart for not even attempting to rectify there mistake. Customer service should not be a word used by Walmart. It was, in fact, very poor customer service on your part. I am so disappointed with Walmart and will use social media to let people know how ridiculous this policy is and how infuriating my experience was with Walmart.

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30 Nov 2018 @ 1700 murphy's oil-pump #3 $27.71/14g did not print receipt for customer's record? ON WALMART CREDIT CARD #-6032 2036 5375 7913(7913-254). ASSOCIATE DID NOT ISSUE UPON DEMAND? 1 CAUCASIAN/NAI DECENDANT ALSO REFUSED? 1 ASSOCIATE REMARKED-"ARE YOU SURE YOU BOUGHT GAS HERE-NEGLECTED MAXIMAS? THIS IS THE TRUE AND THE BEST OF MY KNOWLEDGE? I WILL ADMIT AFTER TEN MINUTES AND @ 1.97/G I LEFT FAIRLY MAD?THE MURPHY'S WALMART WAS BACKED UP WITH FELLOW TENNESSEEE CITIZEN'S-A MAD HOUSE? THANX TIM TOLBERT SHERIDAN AR

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My name is Debra J Cobb and I just want to let you know what poor services we as customers receive from your store located at 4500 Fayetteville Road Raleigh North Carolina. I live right around the corner from this location and I don't care what time a day I come, the lines are so long and it takes forever to get waited on. I have spoken with managers and it is still no better. Tonight the line was all the way back to register 12 as there was no lines open except for the self check out. The managers back in the office and I would think that you would be out there ringing up the customers is your staff called off as that was the excuse tonight. This is not the service I would want to present to my customers, I work in retail and to have a line all they way back to register 12 and no one serving the customer is very poor management and should not be tolerated. I work as a manager for 30 years and to keep coming up in this location and seeing this type of service displayed to your customers is a very poor explain of customer service. Hopefully with me sending in this complaint someone will look into this. Thanking you in advance.

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This is concerning the Wal-Mart in Cedartown Ga 30125.
On 11/29/2018 around 5 pm I was checking out my mothers groceries. i was forced to use the self checkout due to there was only 2 registers open. After completing my checkout of $ 145.00 worth of groceries i put $ 100.00 in the machine and chose required buttons to indicate that i was going to pay the balance by check. Sales Associate came over tapped a few buttons and said she would be over at her register to take the check in a few minutes. Finally after 10 minutes or so she comes over and says that there is a problem and a CSM is on her way. So I go back to the self checkout and wait. The CSM comes over talks with the Sales Associate - mashes a few buttons and says you can't pay with 2 transactions. So i said fine i would finish paying it with my debit card . By then she handed me my $ 100.00 back and said i would have to pay the Sales Associate and walks off. So i am left just standing there, the screen says that Sales Associate must enter their ID. Finally after 10 more minutes and everyone in line behind me leaving she walked by and i asked her what i was supposed to do. She said I could just pay it and i told her to look at the screen she had to enter her ID #. Which she does and it deletes the whole order. She leaves again and finally comes back and I ask her what am i supposed to do now. She said that I should not have Cancelled the order. That i would have to check it all out again. Mind you there are no registers open i have just spent an hour trying to pay for $ 145.00 worth of groceries. I told her no I was not going to check them out again. She referred me to the Customer Service Desk. While Pushing my groceries there i ran into the Assistant Mgr. Anna Williams. She said she was sorry but she could not help me. Referred me to Customer Service. I wait in line for 10 minutes or so to be told that Customer Service does not ring up groceries. They don't have a scale. So again I ask What Am I Supposed to Do? She says I will have to get in line and ring it all up again. I told her no that was ridiculous and I was not going to do this. So I left the groceries there. I just want someone to know how they are running this store. This was ridiculous and if you could have seen all of them it was like " They had no interest whatsoever helping me".
I cannot believe that Corporate would allow this store to operate like this. Thank you. Rhonda Farmer

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I am senior who has patronized Walmart for almost 20 years. I recently bought another set of tires at Walmart at 4601 Ramsey St, Fayetteville, NC 28311. I went to this store after work around 6pm for a possible leak in one of my tires. The Auto Center is in the back of the building and is not well lit at night so I parked close to the door. I entered the automatic door and noticed no one was at the counter. When I tried to leave, the door would not open so asked an associate to open it for me. He could not. I asked him if I could speak with the manager who he named as Lynnis , because my vehicle was in sight and I have health issues that make it difficult for me to walk. Lynn sent a message that he was sorry but he could not open the door for security reasons. What security? The door opened for anyone to walk in. I ended up walking around the building in the dark, in harms way. It would have only taken a minute of his time to show some kind of concern for a customer. Your "manager" needs to realize it's the customers who keep the store open.

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My wife and I when shopping at store #03804 this evening at 7:00 PM EST. We found what we were looking for and went to get in line to check out. Its a big store with lots of check out lanes. The problem was there ONLY two cashiers and LOTS of customers. We stood in line for 25 minutes. The cashier told us there was one other cashier besides himself. Not a great to run a store that size. Where was the manager and what was doing about the situation? There no reason to go back to that store ever again.

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i tried to load my walmart money card with my paycheck . it is supposed to cost 3 dollars to load my check on to my card. they charged me for cashing my check which is 4 dollars. when i explained tht they made a mistake this dawn lady was extremely rude and pushy and over talked me the whole time. the whole reason i got the walmart card was to save the dollar extra on the check cashing fee, for months i have been loading my card for only three dollars. the dawn person the continued to talk down to me and berate me. telling me check cashing fees have went up. i know they went up thats why i am loading my card. when the manager came he didnt know a thing about the situation and said the computer charges you what it charges you. that is a lie. the whole p;rocess has now taken over 20 mins. i will not pay to cash my check when i specifically asked for it to go on my card which costs 3 dollars not 4.. these three people sat and argued with me that thats the way its always been and they can do nothing to help. i will be there to see the manager tommorow i hope ther is some one there that is adult then. i did not cash my check and it costs three to load my paycheck it says so on the advertisement for the card. when i asked for my money back then they said they couldnt do that . the manager finally gave me the dollar . the total lack of customer service is unaccecptable.
jeff rupert 865 202 3422 sotwtn79@gmail.com

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Purchased a Samsung Black Friday deal online at Walmart ca, I got the confirmation and pick up date and was happy! Same day I get “important update to your order” email which tells me the item is out of stock, but here’s the kicker - if it doesn’t come back in stock within 3 days they will cancel my order????
I ring customer services who chirpilly tell me “Oh no cancelled it already!” So in other words WALMART are false advertising deals for stock they knowingly don’t have and cancelling them straight away. Tell all your friends about our great TV deals then in 3 days when the fake sale is over we will cancel your item!

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My husband left his phone at the checkout. On his way back to see if it was still there, I tried calling in the hope that it was turned in. The service desk never picked up and it finally stopped ringing. I then called the pharmacy who connected me to customer service maybe because I was never greeted with a department and didn't know if he was talking to me or that I was listening to another conversation. I continued to say hello and eventually responded with a what. He then put me on hold for 25 minutes before I finally hung up. I understand that it's a busy time of year but I've worked with the public my whole life and I know that the phone is a great customer service tool. The quality of associates is worst than ever. Mr. Walton is probably rolling over in his grave.What goes on in Wal-Mart today is nothing he would have envisioned for his customers or employees!

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The local walmart here in Cape Coral, Fl. (Del Prado Blvd.) has continually gone downhill for the past few years.I have been shopping there for over 22 yrs.and have now come to the point where I don't even want to go into the store. It is dirty, the shelves are not being stocked and maintained, the produce section is always with bare bins, but even worse, the produce is rotten and you don't realize it until you get home and go to use it. Wanted to buy eggs, had to go through the remaining 5 boxes to remove the broken eggs (6) to get one good dozen. This is not an isolated case, but is a continual problem You have let this store continue to decline to the point that I will take my business elsewhere. I complained to an employee and she agreed with me but said there was nothing she could do. She suggested I contact corporate and express my concerns because store management is not listening. I feel like when I go into the store, I am going into some used item, scratch-and-dent filthy store.

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Cyber monday shows $199 for PS4 but once you click on the item the price magically updates to $299 .. false and malicious advertisement

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Date: 11/22/2018 – Time 11:35:31 #Items Sold 14
Store N0. 05644 – OP# 009054 – TR# 09255 – Ref# 832600679726 – Terminal #SC010113
TC# 8019 2806 6490 262 8209 1

On 11/22, Thanksgiving day I went shopping at Walmart while I was on self-check-out register, I was approached by a Walmart employee by the name of Cathy and she said, “I feel you had 15 items but only scanned 14.” I responded to her by saying what makes you think that way? Check my receipt and match all items in the cart maybe I missed one, Cathy walked away. Couple of minutes later, she returned and said, “You did not pay for the 15 item.” I told Cathy that I have scanned and paid for all items in the cart check my receipt. She walked away and then returned again the third time and said, “You did not scan 15 items.” At this time my patience ran out and I was filled with disappointment and embarrassment, I walked to the main entrance for exit, Cathy yelled out calling Angela (receipt checker) who was all the way at the door exit saying, “Double check that woman’s items, she had 15 items and only paid for 14.” I spent $149.12 at Walmart that day, what drove this Walmart employee to think that I’m capable of stealing! Maybe because I’m black and I was wearing a hood, could be! This is racial profiling at its best. I’m sure this not Cathy’s first time targeting people of color accusing them of stealing. This is simply wrong and unacceptable to me
Profiling me for not paying for all my items in the cart by this one Walmart worker (Cathy) made me feel angry, sad, frustrated and humiliated at all the same time. In reference to California's Unruh Civil Rights Act, a law that prohibits businesses from discriminating against customers on account of their race. “I just feel that we need to be treated equal.” This is not only the law but it’s doing good business.
I spoke to the Store Manager Branden Yonkosky about this incident and said he will investigate; I hope he did. “Our lives begin to end the day we become silent about things that matter.” Martin Luther King Jr.

20

I live in Windsor, Ontario, Canada. I use the East End Walmart for my 85 year Father-in-Law. He has coverage for his incontinent "Tena's"

On the Sunday November 25th, my wife and I were out of town (40mins away) when we received a call from the caregiver that we were coming close to the end of my Father-in-Law's supply. My wife called the Walmart Pharmacy to check on the order and if the order wasn't ready, she wanted to know if there was a supply on the shelf that we could pick up until the order was filled. My wife spoke to the female worker who eventually passed the phone onto the Pharmacist (Nilesh Bhavsar) . My wife explained the situation and Nilesh became aggressive and louder as he said he could not help her. She explained a second time and Nilesh raised his voice to almost yelling and said, "I am not going to check, I am not a diaper expert, that is the girl's job! You come and check!". Since we were on Bluetooth and Nilesh was verbally abusing my wife with his aggression, raised voice and sexist comments, I interrupted the conversation and started to ask Nilesh if he understood what he was saying. Nilesh continued with a raised voice and said, "yes, I am not a diaper expert, that is the girl's job and I am busy!". I explained to Nilesh that we are out of town, he works in a public service industry and it is impossible for us to be there right now. I asked Nilesh to check the stock levels so we don't make the drive for nothing. Nilesh yelled and said, "NO! I am not going to check. I am a pharmacist and I have to fill orders, I am busy!!" I asked Nilesh if he felt that he was above doing something like this and he answered with, "yes, that is the girl's job! and hung up".

My wife and I decided we would go to the store (40minute drive) to see if there was product available on the shelf that would carry us over until the order arrived. When we arrived, my wife did not feel comfortable going to the Pharmacy if Nilesh was going to be there. My wife felt threatened, descriminated as he felt he was above everyone becasue he was a pharmacist and belittled for being a woman.My wife remained in the car. I went into Walmart and I found 2 packages of Tena's that were on the shelf 10 feet away from the center of the pharmacy drop off. I went to the counter and asked to speak to Nilesh. The man who I asked said he was the Pharmacist. I asked his name and he responded with Nilesh and pointed at his name on his white coat. I politely said, "Nilesh, we were out of town and you couldn't check to see if these were on the shelf for us?" He LOUDLY said, "NO!!! I AM HERE ALONE! I AM A PHARMACIST AND I AM NOT A DIAPER EXPERT, THAT IS A GIRL'S JOB!". I said, "So, I am going to ask you a question so I understand completely ... are you telling me you are above this?" Nilesh quickly responded with agression, "YES!! I AM A PHARMACIST AND I DON'T HAVE TO HELP YOU, I AM HERE BY MYSELF!". I said, do you know who you are talking to? I am a customer and you should try to help me. Nilesh continued with his raised voice with aggression, conitnued with his derogatory comments, insulting sexist address and superior conversation around his distinction. I asked if he was the owner or manager and he agressively grabbed a business card and slammed it on the counter, yelled at me and said,"THIS IS MY MANAGER!" Nilesh grabbed another card and slammed it on the counter, yelled at me and said, "THIS IS MY CARD!" and walked away. At this time I started to make calls regarding his behaviour. Those are the details. Unprofessional. Sexist. Agression. Superior.Discriminating. Abusive. Insulting.

20

On Wednesday 11/21, I placed a Wal Mart.com online order during the Black Friday event. Within my order was 2 I Phone SE's and 1 LG mobile phone with quantity limits of 2 on each type of phone. While finalizing my purchase and checking out online the Wal Mart.com site went down stating it was experiencing difficulties. About 10 minutes later after refreshing the site came back up and I successfully completed my purchase and was given a confirmation number (5971886-005447). 2 days later ( on Black Friday) I was sent an email that my items had been canceled because of the quantity. After calling customer service that same day I was enraged to find out that my order was canceled because it was considered a "bulk order" after the site attempted to process my order multiple times. It was then rudely and nonempathetically told to me that the system processed my order multiple times after it came back up resulting in an automatic cancellation on Wal Mart's end as it looked like I was making multiple purchases in bulk. Not only will my kids (one being ill) not receive there asked for gifts but because "my institution" hasn't released the reversed hold on my funds I'm without $260 until further notice to even attempt a repurchase the 1 phone that is in stock ( as advised by the 3rd customer service representative that I spoke with on 11/26/18). It's mind boggling that not 1 but 3 Wal Mart CS reps couldn't resolve this issue and I was left to deal with this issue as it was my fault. I've shopped for the holidays on Wal Mart.com in the past without any problems and would hate for this experience to be my last. I was told that the phones were in stock in certain stores however, couldn't guaranteed the prices would be the same as they were on 11/21/18. My business as well as my children's school use Wal Mart for charity and donating events every year, I believe that there's a better resolution than the 3 I've been given (which are to repurchase the items at whatever price they are) SO NOT FAIR!

Sincerely,
Kristin Anthony (valued customer)

20

I shop Wal-Mart every week and I am constantly frustrated because products that I buy weekly are chronically out. This is especially true in the pet section, the shelves are frequently not stocked and are bare. This has been going on for a long time and can not be blamed on recent bad weather. The pet section manager and the store manager are not doing their job. I often have to leave Wal-Mart and go to Foodlion to buy what I need. While the pet section is the worse this problem exists in the grocery section, also. I buy the 64 oz Pure Leaf extra sweet tea every week and the last 2 weeks it is not available. I shop at the Rockingham NC Walmart.

20

almost years ago i purchased a battery for my vehicle and paid extra to have it installed with some other anti corrosive today --11-23-2018 i had to jump start my car and went to the walmart in deming nm and they checked the battery and it is stiill good and said that the battery cables and post needed cleaning and when i asked the employee if they could do that for me he replied no wedo not do that here that is your problem you the customer has to deal with it your self and bascily treated me like a piece of shit so i went to tinley tee tire and service in dening new mexico and told them about my bad service at walmart and they cleanedit up rel good and did not chage me for doing this service that walmart will not doand i have ben doing business with them for 4 years i am customer and they value my business they know me and take care of me when ineed any kind of service done to my vehicle as well as my moms and aunts vehicle my ame is michael r sadberry 4985 keeler rd nw deming nm 88030 my cell number 5753430964

20

Shopped on 11/22/18, purchased two 50.00 play station store cards, advertising buy 25-50_100 cards at half price was charged full amount, when I went back today, one manger sent me to c.service, he agreed with, when I went to service dept. they called the store manger Reginald Snipe who stated that they can't honor the tv or other ads pertaining to this item, I just don't get how one team member of management can say yes and the other no.
Store location 301 Montara Road, Barstow, C 92311

20

why is store 1356 not taking calls in personal.there app site is not working.

20

Walmart at 15355 N Northsight Blvd, Scottsdale, AZ is an out of stock disaster. We have been shopping at the WalMart since it opened. Thru thick and thin we have put up with poor service, uninformed associates, out of stocks etc. Through numerous changes in managers these issue have been corrected and we have continued to shop. NOW corporate is to blame for a out-of-stock nightmare. We have been told they are a test for a new stocking program. I could send you pictures, but there is not enough room. This is primarily a problem in the ENTIRE grocery store portion of your store. O-O-S after out of stock prevails. You can't launch a new program and not give the store the people resources to execute it. This is bigger than Nick or the DM. This is you Bentonville. You have your head in the sand. Get out of Arkansas, without the locals knowing it. Walk the store, it is a disaster. The poor associates are pedaling as fast as they can. This is not a holiday seasonal rush. This is in every aisle in the store. The associates and Nick can't give you honest feedback, you don't want to hear it. The software may have cost you millions of dollars but it is worthless unless you give them soldiers on the ground to take advantage of it.

20

I have been a customer of Wal-Mart for many years. Within the past few months I have noticed that the shelves are empty and I am not able to get all the groceries on my list. I also have noticed that some of the shelves are being stocked on a Saturday morning when the store is so busy. The aisles get so clogged up that you cannot maneuver your cart. I'm not sure what is going on but it is very frustrating. I am not one to go to several different stores to get all that I need. I hope things change but if not I will have to go elsewhere.

20

I have noticed an alarming "trend" in customer service at the LaGrange Super Center. I went there Sat morning 11/17/2018 to do my weeks grocery shopping. The store was rather crowded, after all it was a Saturday morning. There were a LOT of people restocking the shelves which is becoming an alarming situation. I am handicapped and usually use a riding cart and the isles being crowded with the large carts the suppliers use to move their stuff around the store. This morning I DID use a regular cart as I was buying a lot of things which the riding cart would not hold. When I got ready to check out about 9:30 I found that there was not a single checkout isle open. The only things open were the self checkouts. There was also quite a "crowd" looking for an open checkout lane. How does Walmart NOT have cashiers available on one of the busiest shopping days of the week? I went to the service desk to see if there was any way they could get someone to open checkout lanes and was rather rudely told that there was nothing they could do. I asked if they could page the manager and again was rudely told that they don't page the manager that if I wanted to check out I could use the self checkout lanes. When I left the service desk there was quite a few customers with FULL carts of groceries wanting to know the same thing I had just asked. When they heard what the person told me they just pushed their buggies aside and just left. I was sorely tempted to do the same thing but I actually NEEDED what I had in my cart.
If Walmart does not do SOMETHING it is going to go the same was a KMart, Sears, JC Penny, and other stores that are closing mostly due to poor sales and substandard service. How can a Walmart this size NOT have a manager on duty to handle something like this and how can there not be enough cashiers on duty to handle a busy shopping day? There are 5 other MAJOR grocery stores in LaGrange and Walmart just gave me a very good reason to use one of them and STOP using Walmart.
Wake up Walmart before you go the way of KMart. THEY thought they were invincible and could do anything they wished and people would keep coming anyway. Guess what?? It ain't gonna happen and if Walmart doesn't do SOMETHING it's going to happen to YOU.

20

I complained about the same thing about 1 month ago, I enjoy shopping at Wal Mart good deals, my complaint is with the store in El Centro, Ci went in the store around 5 o'clock to buy a mop for the floors a customer was telling me about this app you download and it reads the scan to show you the price besides other coll thigs and she told me that they gave her 5$ coupon when signing up so I went to the nearest cashier to ask about it and guess what she did not speak a word of English pissed me off so she asked an employee walking by and she too could not speak English so I just dropped the mop and walked out of the store. I know I'm close to Mexico and they get most employees from across the border but if you are going to have cashier or work with the public make them speak ENGLISH. one more strike and ill take my business to target ill pay the higher price

20

Wal-Mart Monticello Kentucky , 5.45 am 11-17-18 I stopped to get supplies for my store .on the out side was 2 male employees standing in front of the door smoking , very rude carts in lot needed picked up . then I get a cart of supplies and proceed to check out , Nothing was open except , self check out , I asked a employee if they had a lane open , NO its here if you want it . so I just walked out with nothing , here in this small town there is a lot of people that will not use self check and I for one will not use it . I have been in business here in Monticello over thirty years in a Feed seed and fertilizer . But the rudeness and check out here in Monticello will suffer your business , i meet over 65 people a day at my store and have heard talk but ,, never experienced till today I was very disappointed .. I want to see your store here improve and stay , but lots of people drive from here to Somerset to shop , I understand why now ... Please just check into it , and correct , your check out policies , Thanks Roger

20

I stopped at Walmart yesterday about purchasing tires and having them installed and was told that there were too many appointments and the wait would be at least 2 hours. Saw no cars waiting in the parking lot and there were no cars in the garage. I made an appointment for 1 p.m. today. I arrived at 12:45 p.m. and was told that my car would be finished in 30 min. to 1 hr. I returned in 45 minutes and was told that the men did not realize that I had an appointment and that my car had not been brought in to the garage yet. It was brought in , but was never finished until after 2:45 p.m., which was 2 hours after I had arrived. It seemed that when the mechanic knew that I was watching him work, he would work steadily, otherwise, there seemed to be a lot of conversation going on.

There was also another couple there who was told 1/2 hour for an oil change and they were there longer than I with two young children and a very pregnant mother.

Very poor service!

20

I would like to express my outrage with the changes made to savings catcher. For those of us who pay with cash we no longer have a way to submit our receipts. I guess now we’ll have to try to find the best prices on our own and that’s ashamed when we had a very simple way to save money without having to shop around and spend our valuable time.Thanks so much for making shopping a lot harder for your loyal customers.

20

I waited for tires for about 3 hours and then they tell me that they don't have the tires but they can order them for about 25 dollars more than the regular price I think that is very bad service there was other people waiting and was told to same thing they had an appointment for that day so they had time to get there tires but didn't. This is very bad service to have me wait that long for nothing and then try to change me more money to order them I am very upset one family of 5 had all the seats so there was no place to sat down either.

20

I went to the Hooksett Wal-Mart to have the oil changed on my car. I arrived at 9 am & was told I had a 3 hour wait. I had to have it done so I said I would wait.
After 4 hours of wait Dan approached me (Very nice young man) & stated "I am sorry it may be another 2 HOURS. I was just floored. I stated I had already been waiting 4 HOURS. WELL the two technician's needed to go to LUNCH. I was not HAPPY. I DO NOT KNOW WHO'S STUPID IDEA IT WAS TO STOP HAVING APPOINTMENTS. I ended up waiting 5 hours. THIS IS NOT ONLY A BURDEN ON YOUR TECHNICIANS, IT IS A SERIOUS INCONVIENCE FOR YOUR CUSTOMER.ESPICALLY, (LIKE MYSELF) WAS NOT ABLE TO GO HOME AND WAIT.
Dan offered to turn on the TV, however, I told him not to. One of your tech's only took a half hour lunch to do my car. There were two other gentlemen sitting & they had also been waiting 4 HOURS.
If this PRACTICE is going to continue, then at least put some comfortable chairs & some magazines. Maybe even coffee or hot chocolate. Wifi would be nice also.
YOU ALSO SHOULD HAVE MORE THEN 2 TECH'S ON DUTY.I DID NOT WANT TO EVEN WANT TO GIVE ONE STAR.Some changes need to be made & soon.

Sincerely,
Janet M. Woitkowski

20

I ordered a cell phone to be here by Friday. It was ordered on a Monday. I got an email the day it was due in that it wasn't going to be here till Monday! I contacted online customer service and then called and they said they were going above and beyond offering me a $10 credit on my next online purchase. I should never stray from Amazon. Walmart is useless. here is the online conversation. the call center was shocking. It was shocking at their lack of intelligence.
Mark M: I do really apologize for this Ryan .I totally understand your situation.
Ryan D: no that is just what you are trained to type. send me to a manager like you said you were
Ryan D: im going to post this so many will ask why i didn't run to the end of its course
Mark M: Thanks for chatting with Walmart.com! I’m Mark M and I’ll be assisting you today.
Mark M: Hi,Ryan.
Ryan D: #5801857-010426
Ryan D: im here
Mark M: I do really appreciate for contacting us. I understand how frustrating this for you.
Mark M: But don't worry I'll see what happen.
Ryan D: I need a resolution on this. the closest store ot me is Albany store off of Washington ave extension. I need a phone provided by the store to port my number on to
Mark M: Thank you so much for providing your order number.
Ryan D that is the only option I can think of. I leave town tomorrow
Mark M:
For security purposes, can you please provide your full billing address?

Mark M: Let me see what I can do.
Ryan D: thank you
Mark M: Perfect! thank you so much for verifying your billing address.
Ryan D:even if it is the cheapest model which i would have to return or something...im not worries about a model i just have to have a phone for my meetings with my old number
Mark M: I do really apologize to hear this.I understand how upsetting this for you. but upon checking here in my resource your order was already in the possession of the carrier. I understand how this delay causing you.
Ryan D: that s transparent to me
Ryan D: i ordered from Walmart.com
Thank you for your patience as we connect you with a Walmart Team Member.
Thank you for your continued patience as we connect you with a Walmart Team Member.
Connection resumed.
Ryan D: i dont get that answer from any other website i order from
Ryan D: they make it right if it goes wrong
Ryan D: ???
Mark M: Hold a minute.
Mark M: Thank you so much for waiting.
Mark M: For this matter the best option is to contact the carrier directly at 1-800-742-5877.
Ryan D: one other comment for record...wqalmart shipped it..chose ups..chose method of shipping and therefore i have no part in this other than ordering a product that was supposed to be here today and it not by END of day Monday. there is nothing that is acceptable abou tthis
Ryan D: are you joking?
Ryan D: you callt he carrreir
Mark M: Please accept this discount for your next purchase .
Ryan D: NO
Ryan D: ill accept on this order
Ryan D: depending on the discount
Mark M: You will be discount a $10 for you next purchase.
Ryan D: LMAO
Ryan D: are you seriousl im sorry but that is a joke. i will call and elevate this and im posting this conversation online to several sites to warn others about shopping here online
Ryan : Mark id like to say thank you for helping me but you didn't. Id like to say thank you for your time but this is your job. you guys need to shop at other online vendors and see the disparity that i and thousands of others will see by end of the weekend.
Mark M: I do really apologize for this Ryan .I totally understand your situation.
Ryan D: no that is just what you are trained to type. send me to a manager like you said you were
Ryan D im going to post this so many will ask why i didn't run to the end of its course
Mark M: Sure. hold minute.
Ryan D: and for those viewing this post, i will post an amazon issue i had and how they were amazing and i got a refund within minutes along with other things. I have been offered a whopping $10 discount on my next purchase thus far as my cell phone guaranteed today, a Friday, is not coming in end of day Monday (ill be out of town), and they are telling me to figure it out with the carrier. What can i possibly do? that makes no sense...RED
Mark M: i'll transfer you now.
Francisco C: Thanks for chatting with Walmart.com! I’m Francisco C and I’ll be assisting you today.
Mark M has left the chat.
Ryan D: k
Francisco C: Hi!
Ryan D: Im sure you have been briefed on the situation
Francisco C: Yes Ryan. I have been informed about the issue with the order.
Francisco C: Let me take a quick look.
Ryan D: so question is -Will Walmart be doing anything about this blunder (please dont mention the discount of $10 again) and helping me actually resolve this situation
Francisco C: Alright Ryan. When was the expected delivery date again as far as you know sir?
Ryan D: today
Ryan D i have screen shots from orignal order
Ryan D: although technically end of day today, which was fine if passed COB as long as it was today
Ryan D: i need to get a phone or some sort for smart talk to port my number as my old iPhone is gone. I stated i am not going to be a jerk and demand something like a new iPhone from the store but a cell phone of any sort is fine until i get back from my trip on truesday
Francisco C: So item was ordered on November 5. Method of delivery is ground shipping which is 5 business days. Which will fall on Monday November 12.
Francisco C: Is that the right method of shipment Ryan?
Ryan D no no no no..i have the screen shot that says Friday and now my account says DELAYED shnipping.
Ryan D: please don't do this..t
Ryan D: don't got this route Francisco
Ryan D: you have all that information at your finger tips
Francisco C: Yes I see it here. The email that was setn to you said Friday November 9.
Francisco C: *sent
Francisco C: I was just verifying the email information sent to you and the one you received is correct.
Ryan D: yes..the day my phone is due in. so anyways...here is what i can do...get me a sim card from smart talk today
Ryan D: that's it..arrange for a pick up of a sim card package of BYOP
Ryan D: i have a plan so that should cost you about a few dolllars
Ryan D: have it for pick up at the Albany store off of Washington ave
Francisco C: We can go ahead and make an adjustment by creating that order Ryan. Unfortunately for chat we are unable to make orders.
Ryan D: I am really trying to resolve the matter, not put the screws to you.
Ryan D: i see
Francisco C: What I could suggest is have you talk with our voice agents so that we can create that order for you.

20

Why is it everytime I'm in my Ellenwood, GA Walmart there are long lines for all the self check outs and scan and go? The idea to cut back on cashier's was a very bad idea. When large stores such as Walmart make decisions like that, you never take into account how it truly affects the consumer and you don't visit the local stores to see how that change affects everything either. I don't understand why our Walmart isn't open 24 hours either because we have enough warehouses and traffic coming off the highway to stay open 24 hours. A lot of things happen in the middle of the night that requires you to go to Walmart in the wee hours of the morning. Why can't the Christmas layaway begin in July, that gives most struggling families more time to pay it off especially if you have more than 2 kids. Lastly, there is poor lighting in the parking lot of my Walmart and that is a huge safety concern to me. This is a serious concern for all your consumers because of the climate of the world today with constant robberies and carjackings. Don't wait until something happens, be proactive and do something about it now

20

Newburgh NY stores is dirty, dirty, dirty. Had to use the ladies room and there was feces on the seat and some on the floor. Shelves are not stocked, Every week there are at least 3 or 4 items I can't find. Understaffed. Manager seemed shocked when I pointed out how awful the store was. Photo department AWAYS broken equipment. I continue to shop there because what I can find, is always a better buy than other stores, but soon going to have to change. I can't be running to 3 different stores to do my shopping. It might just be worth it to shop elsewhere and spend the extra money. I hope to see some changes soon, but I am NOT optimistic.

20

hey guys what is going on with your stores down here in ok. Stores #269 and your lee blvd stores. The last couple of times I go into your lee blvd store you've move your entire frozen foods isles around. I couldn't find a thing. I went to that store because of your store #269 went to crap. The congestion and out of stock or items move around like soda's and more. Now just as your lee store, your 269 store has also move its frozen foods around. It was a little easier finding the stuff and have got my routine down or rehearsed. Now here today 11/7/18, I go into your #269 store and you had a different type of bread in place of what I normally get. The $1.50 great value. I looked around I couldn't find it any where on your shelves there in the bread isle. I thought it was either out or discontinued. I go to your lee blvd store it was the same thing, a $2.50 loaf of bread in place of the great value bread. Not happy. I looked around and happened to see that the great value bread was moved to the top shelves of the bread isle normally where the $2.50 bread would've been. Are you guys going out of business or something. Because you only move stuff around like that is to try to sell the items that aren't selling well. Well I will not be manipulated like that. I will still look for what I am there for like the great value bread. I found it. But it is very irritating to go to find something and it is shuffled somewhere. If you want to run your self out of business then keep going this way. There is no reason to move bread around like that unless your honeybread that is $2.50 a loaf is not selling. Pull the bread that's not selling instead of moving it around. It is not just this isle, it is the whole store and your chain of stores down here. I will not let you guys shape my shopping for what I'm looking for. If there was another store that was fairly priced in town I would go there.

100

You are losing a bunch of older people shopping with Walmart never shop again. So many do not have a smart phone and saving catcher has
gone to smart phones only. We are no longer shopping with Walmart unless you change a better way.

20

Walmart at 2324 S New Hope Road Gastonia, NC 28054 has only two electric carts and two wheelchairs with baskets. They do not keep the electric carts charged and are often sitting, not plugged in, with a dead battery. The also do not check the wheelchairs with baskets to ensure they are operable and have all the parts. The two wheelchairs have one foot rest on each of them which makes it not only uncomfortable but dangerous and leaves room for injury. I have complained to their corporate office but it has fallen on deaf ears. I have talked to the managers on duty on both occasions that I had an issue but they were not willing to help or get the equipment fixed. My family member needs this equipment to shop due to a stroke and a hip and knee replacement. Whether intentional or not, If this is a form of discrimination due to the fact that a permanant or temporary handicapped individual or an elderly person does not have the same opportunity to independently shop as others do. If Walmart is going to provide this equipment, the company and employees should be responsible enough to inspect the equipment for safety and operability.

20

I had to postpone my wedding because they can't find my wedding rings. I purchase the rings on 10/18/2018, they sent them out to be sized on 10/19/2018. My wedding was scheduled for 10/31/2018. No to rings. Still today is 11/06/2018 no ring no answers. My happiest day ruined. I will have my attorney contact your company and I will. Make sure to share this experience without family and friends on social media, this should not have happened. Look at your customer service statement. You did not meet the standard. I should be sleeping at this time enjoying my marriage and here I am 4 am no sleep wondering where is my ring.

20

Automotive dept. didnt have a battery water filler. The person working in the Auto dept. said she had never seen one. We ask her to see if she could order one, ahe said it wasnt her job. Walmart in Pahrump Nevada.

20

I called my local Wal-Mart on Sherman Blvd. in Muskegon mi 49442. I was transferred and put on hold for 45 min. finally I had to call the pharmacy to see if they could get someone to answer the phone . they found someone . I still don't know if I actually talked to a manager or if they were just messing with me.. this store has gone down hill in the last year service sucks and there is never enough registers open . and the shelves are always running empty help is snooty . think I will drive out of my way to Meijer's.

20

Does the North Salisbury, MD store #01890 (so called manager Anthony Durando) even have a manager anymore? I know Kevin left. He wasn't much better but that store, if it has a manager, needs to fire him!!!!I have never seen a worse run WalMart store anywhere and I have been in a lot of them. The shelves are bare...even hear rumors that they are closing. (They might as well) Frozen food shelves bare. What little stock of merchandise is on the shelves is so far back on the shelves , you can;t reach it. Whatever happened to moving the stock forward? Today, a weekend, the store was very busy and there were only a couple of registers open with very long lines. They only seem to want the self service registers open. The few cashiers they have now are very unhappy with their jobs and it shows!! They are very unfriendly and on the verge of being rude. There is going to be a new Aldi store opening this week just in sight of this WalMart and people can't wait. I am sure you will see a big difference in this store. People are so anxious for somewhere else to go shopping. This store really is horrible. I do't know what the "workers", if thats what you want to call them, are doing blocking the aisles with big carts. You can hardly get around in the store. They are not stocking shelves, so I have no clue what they are doing. It seems nothing at all. I have been in a lot of your stores both here and in other states, but never have I seen one managed so shabbily as this one. I ask the cashier if the store even has a manager anymore and she said "I think so,k but I don't know him. I have seen him twice and he never speaks to any of us". Not good!!! There needs to be a complete revamping of management at that store. There were two ladies standing around doing absolutely nothing and I asked the cashier what their function was and she said "They are some kind of managers too and are supposed to open up more registers when the lines are this long, but they don't". It's just a total disaster in this store and you need to do something and soon or there will be no business there. Thank you.

20

I send money to and from my sister at Walmart. My driver's license name is Mitchell D Turner. My sister sent money by the name of Mitchell Turner. I had the confirmation number for the money and valid identification and was told that it is your policy that since she did not give the middle initial of D that could get the money. She had to go back to the store and add the middle initial. This policy makes no sense in that I had proper identification and confirmation number. My middle initial stopped me from getting the money. Explain your policy

20

Yesterday I ordered 2 - 1000 text message cards. I still have not received the code I need to get my text minutes. Totally disgusted. I want my money back.

20

I ordered a spring matress, instead of that, I got a hammock, which I returned, walmart reordered the matress, then after 5 days they say that there is some problem with the system and they will need to cancel the order and will give back the refund, it has been 2 weeks

No refund yet, and the customer representative say now that there is some problem with the refund system as well, well I want to ask, does anything work correctly in your system!!! Ridiculous to be honest, what level of stupidity these guys can go upto.

60

Asked Donavan for assistance with fire ant killer which seems to have disappeared - very rudely said, it’s on the garden shop. I told him I had searched inside/outside of patio, he said, then we don’t have it and turned to his cart in hardware and said “what the fuck” , someone evidently set an item on his cart so he proceeded toward the service desk with the item but didn’t have time to assist the customer (I went down the street to Lowe’s) - on a good note, store was clean and stocked and the self checkout was staffed with a friendly lady. We spent $37 there today. Guess it’s hard to teach good manners.

40

I've been shopping at the Mount Airy, NC Wal-Mart since it's inception and have been a regular customer. Over the last year or so, the store grocery section is consistently out of products (empty selves). Products such as crackers and chips are often badly crushed on the bottom and boxes that contain product are damaged. Areas such as clothing is always out of popular sizes. Your prices are the best but it comes a time when the aggravation isn't worth the hassle. Many of my friends have the same complaint and are no longer shopping at Wal-Mart.

I hope these problems will be addressed so I can enjoy your low prices and selection.

40

Yesterday was my 3rd trip to this Walmart in 7 days looking for 24pk Mountain Dew sodas. And this was the 3rd time they were out of this product. They had 12pks but no 24pks.. The first time I just skipped it and left the store. the second time I asked an employee to look in the stock room, there were none in the back store room. I asked a cashier to call a manager to find out if I could get 2- 12pks for the 24pk price. A manager came to the front and when asked he said no the company did not allow that to be done. So again I left after spending $60. Then this past Sunday 10/21/2018 , we needed a few more Items from the store so I went to Walmart so I could get my 24pk of Mtn Dew.and…….. you guessed it they were still out and I asked for a manager again and the same guy (sorry I did not get his name and I asked if he could do this once due to the fact that this was my third trip there and still no 24's.... he said no and I told him that I wanted My MTN. DEW , he was polite but firmly refused to help me out. I told him that I was sorry but if he could not do this for me then he and Walmart did NOT Care about my business and I would discontinue using Walmart as my primary grocery store.. There is an HEB store less than 1 mile from there and they would be happy to have my grocery monies from a family of Five..He said Im sorry you feel that way but I cant substitute the item.. So I am just looking to find out how the "Management" really feels about a situation like this . Oh and the mgr.started to explain to me that the Pepsi Vendor was at fault and I stopped him and enlightened him to the fact that Management of Walmart Stores are ultimately responsible for the inventory and condition of the store, not a third party vendor.. Vendors will do as much or as little as you let them do and if its allowed, it is the customer who suffers.. Thank You for your time,
Michael Cox
229 NE Amy Street
Burleson, Texas 76028
817-343-1115

20

I been going to walmart for a while now.ever since i went to a local grocery store and a snake was in my face at meat department.but every time i go into jackson mo walmart a employee with long reddish hair always gives me dirty looks and watches everything i do.i feel like im being harrassed.ive always use self checkout and she looks over at me and makes me very uncomfortable.well this time she came over and said my chicken didnt ring up.i had several items.she didnt even look at screen.it embarressed me so i scanned it again.2 bags.by then everyone was looking at me.i felt red in the face..well i went on and got home to find out i paid for 4 bags because i did have it scanned .she was very rude and i spend alot of money in there.but i think id rather go back to the other grocery store and take my chances with a snake then go and feel embarressed and she made me feel like everyone thought i was trying not to pay for my purchases.] got alot of christmas shopping to do.cause i have 4 children and 5 grandbabies.i might just have to go to kols.i cant stand being treated this way.when i walked out she headed back to service desk where she was when i came in and was talking to 4 or 5 people.im tired of feeling harrassed by this girl every time i go in there.i work hard for my money and i dont need to pay for things twice. I am a very well known .person around town and noone has ever treated me this way. Thanks..Marlene Crites. Jackson mo.

20

I visit Walmart at 1801 belle isle in Oklahoma city every single day first of all, but on this particular day (10/20/2018 around 330 pm) I visited here and purchased a pack of cigarettes, I waited on the inside bench for my uber but realized I didnt have them so I went back to the cashier to make sure she gave them to me, she said she did so I asked her to get a manager to look at the camera because I did not have them, one particular black manager told me that the camera showed me getting my cigarettes but I don't even believe they looked at no video first of all he said something about me leaving the store when I never left the store. But that's not the part that angered me it is when the assistant manager shood me off and told me that I could now leave the store, that is what sent me over the edge, first of all I spent my money and did not receive my product so now I feel as if Walmart has robbed me and did not care by his attitude, I was never to walk out of that store as angry as I was and I am still angry because I should not have been treated that way. Poor customer service from management!

20

Store 01727 in Berlin Wisconsin. I attempted to return three battery in which the store wouldn't return my core fee of 10.00 because they said I didn't return them in a certain time and they have no way of knowing if they paid the fee back. I know the receipts were from 2017 but there is nothing stating how long I have to return a battery to get my core fee back I looked on my receipt and in the store and seen nothing. A simple hole punch on the receipt like they used to do would know if it was paid it back or not. I know $30.00 doesn't seem like a lot but somewhere it should say or be told to the customer that they need to return it in a certain amount of time. The store took my money for the core fee they should honor it.

20

The Walmart on Hallandale Beach Boulevard in Hallandale Florida never has paper towels or soap to wash hands. Never !

20

Poor customer service, property damage to my custom rims, loss of income from Idaho Falls Auto Center negligence, managers are not being truthful, claims adjuster Luther Williams isn't investigating the matter timely, corporate and everyone associated is putting responsibility on others when this could have been resolved immediately. I am going to complain everyday until this matter is resolved correctly. They damaged my vehicle and the store has video. I don't understand why it is that hard to replace the rim that negligence caused by auto center isn't immediately replaced. Every effort attempted has been met with resistance and conflict. I was demeaned by the manager and believe it was because of making and incident report and being African-American. The male manager was rude and I have several witnesses to attest to that. My old tire is still missing and I wanted them. It is on the receipt and order.

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