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Write for Us Walmart Complaints Continued... (Page 5)
1684+ reviews added so far. Upset? Call Walmart corporate: 1-800-WALMART
I had the worst experience yesterday at Walmart 5450 in North East MD when asking an associate named Michael for help. I was there with my 12yr old daughter. I have a broken foot and have a big cast on it so I was using one of the electric carts. The cart I was using kept stopping every couple feet. I saw an associate so I asked for assistance in getting another cart. His name was Michael. When I asked him if he could help me get another cart his response was "they are up front". I said I know that but I'm not sending my daughter up there by herself and I can't walk up there because I have a broken foot and a huge cast. His response again was "well they are up front". I said can you please get one for me. He huffed and left. I decided to just deal with the cart I had and went on because I was upset at how I was treated. A couple minutes later I was in another aisle and he rode up with a new one. He said well you know they stop if you get up because they have a weight sensor and I repeatedly told him I hadn't been getting up that my daughter was getting stuff off the shelf for me. He said "well here's another one" and got off it and looked at me and said "I'll take the other one up when you are done unloading to the new cart". I'm standing in the aisle trying to support myself with the cast on my foot and transfer my items from one cart to the other. He REFUSED to help me and just stood there and stared. When I was done transferring the items he just got on the cart and left. Not one word. I have never seen such poor customer service at this store. NEVER. I was so upset at the time or I would have found a manager and addressed it right then. My husband is employed at this WalMart and apparently this person has had other complaints. This Michael associate is a very poor representation of your company. Very displeased. My cell # is 443-350-5476. Thank you.
You've probably already heard this many times but I need to say something. I'm an OTR driver. I've been sitting here at the D.C. in Buckeye, AZ for 7 hours waiting to be unloaded. Why does it take so long. I get paid by the mile, not for sitting and waiting. If I try to complain to someone inside, I'll be here longer. This is not good living. Someone should try a little harder to appreciate the effort we put forth to serve you. I figure this will fall on deaf ears, but I have plenty of time. Thank you and have a wonderful day.
my package never arrived I work from home and I see everyone arriving from my office window. Noone from Fedex came to my home. Tracking#169070413746 package was not delivered.
Hi to whom it may concern,
I'm a regular shopper at Walmart in Rockwall Texas and other locations for several years. The treatment I've gotten while inside the store is so frightening due to being followed around by Walmart employee, managers and store security. I can't shop in peace this causes anxiety before going to Walmart and while shopping there. I feel harassed the entire time I'm inside the store. There's been several occasions after I've paid for my items with a cashier or self checkout to show my receipt with a door greeter as if I've stolen something. Walmart has camera's at the register and all around the store. I've witnessed the door greeter not check certain customers receipt without their items inside of bags and instead check different genders or different ethnic backgrounds.
the auto center at the Delavan store is way under staffed.I've been waiting over two hours for an oil change and I was the second person in line when it opened at 7am. my vehicle still hasn't been touched. this is an unacceptable wait for a 20-30 minute job
I was given less pills instead of 90 it was 67 today is my last pill they owe me 23 pills, my doctor ordered 90. MY CHOELESTROL IS HIGH. ZIP CODE PHARMARY IS 34224
Have no idea if this will get read or if anything will be done about it after reading the comments on your corporate headquarters site. Anyway, here it is: My personal cell phone broke. I go to Walmart Supercenter in Opelousas, La. Store #543 to purchase another on 7/19/19 at approx. 5pm. BIG MISTAKE! I selected a phone and asked associate to see the phone, he told me he could not open it. Okay, I purchased the phone. Before I left the store grounds, I opened the packaging. What do you think was in there? A phone with a broken screen without any of the contents listed on the box. The phone in the box did not match the listed phone on the package! The box was also damaged! Went back in store to return phone or get refund. The male associate ask me for the contents listed on the box. Tried to explain there were no contents in the box. Associate turns investigator, accuses me of switching phones and refuses to exchange phone or provide refund! I ask for a Manager. Manager named Miranda shows up. Approached me with an attitude, totally rude and disrespectful!! She said I must have switched the phones. I know the person who may read this does not know me from Adam, but believe me, a thief or a crook I AM NOT!! Suggested that they view Walmart cameras and show me such outrageous accusations and offered them to search my vehicle. She said no! She chose not to give me another phone or return my money! Instead, manager of the year called the police because she said I was loud. She probably was right, in my opinion, so was she! I was upset with her response and attitude. I did nothing wrong so nothing happened. I left! I am disabled with back issues. I know $55.00 is nothing to a company whose net worth is 386 plus billion dollars and a Manager like Miranda who receives a competitive salary from Walmart. However, it is a lot to me! When on a fix income and everyday of your life is in pain, those 5,500 pennies are treasured. She was adamant about her wrongful accusations! The only person that got something stolen from them that day, was me! Well enjoy! because it will be the last red cent Walmart gets from me and all 138 (yes I counted, that is just how petty and thorough I am) of my loyal family and friends who live nearby along with the 5 that has business accounts!!!!! Miranda's poor judgment has just become your liability! #WEHAVEOPTIONS Awaiting your corporate response, I Remain
David Broussard
337-678-0018
337-692-9598
I want to check the status of a refund for order number 4491996-196764
Dear Sir's Ma'am
I'm now a rehire due to scheduling error and that's all that I was told. All information was from the DM office and Mgr. of store whom has left the store from my understanding. I was suppose to have had a call from the office around the holiday time and no reply in which I've called to cover most ends if not all sir's/ma'am. My position's are now probably closed due to the failing of? Please consider my applications as followed. Part Time still morning Morning til 2.30 or 3pm. I could probably do an on call for nights. I'm not sure on the travel time for nights. Would you all be so kind please to sign me up for classes as well I'm not really sure on where to go on web site. I got paid the very first time 8.25 I think I pissed her off she took to long to return the call after testing. What an punishment. I had to work my way up and the $15 was offered at another location after the 90day's. oook. Thank You
DebraGrosly. CSM/CSA/Door Greetr/Stocker/
7-17-19@12pm-110pm, making me late from lunch.I came in to store 4139 in Bryan Texas to look for bicycle for my wife. I frequent due to location in proximity of my job sites. I work for Britt Rice Electric as a superintendent , managing installation of scope work to our major client TAMU. I am very fluent in the art of taking care of my customer as its important for long term customers in my field as well as yours.This turned into a 1hr event , due to the miss management bike department. I was lucky to find a representative by calling the front desk from the bike department because no one was to be found.. An older gentlemen after the page issued , I know face from the hunting department . The gentleman was older , but helpful and kind, yet lacking the training in this department never gave up trying to make me smile.90% of all bikes on the racks were miss labeled prices and types making this frustrating. The older man never gave up. Although throughout the process I kept asking , if a item is placed where a price is , that's the price customers should not have to call management to have bar codes read to them (very misleading). At this point I was uneasy buying a new bike because, I wasn't sure the price could change on the way to the register. So I opted with a used bike with a rusted chain, brake lines and disc brakes rust, along with paint, this bike had a yellow tag of $88.58. I was uncomfortable I just wanted get out because I was confused. I asked why the bikes where so organized, and the older with a smile , that guys so I cant answer that question. My wife asked for a comfortable seat so I walked to the bike isle with the helmets on the other side. While looking for new seat for my wife's comfort. I turned around and looked up , and saw blacked out mongoose listed as super T ( I thought this was a model type) and thought 58.68$ is a hell of bargain and I want that bike. The mongoose in question was on a rack by its self pretty straight forward I thought. So I went to find the nice old who had helped me earlier , he must have been filling in for someone else in a different because I could not find. I waited 6-8 minutes hoping a employee. This never happened , so I called front desk and asked for management to be sent to my area. 10-12 min no one had showed, I noticed short red headed lady walking with a taller black girl. I waved at as I needed , and they approached (still have not seen management). I aske d the two young women if this a model super t mongoose and the if the price as labeled. She did not scan (must known something of the disarray) quickly as she was roughly 5'11'' - 6' tall scanned (not the label of the single on the single labeled as super T 58.68$) Management still has not arrived. THE taller young lady informed me that the actual of this bike is not 58.68$, yet 200-250$. So again I pondered what to do. I looked at watch realized that I was already late for lunch , might as well see what the manager has to say. I began thinking that manager would understand and realize I've been taking through process that a customer should not experience. About a minute in from the two young ladies departing , wanting to not get involved as I asked a question ---IF A LABEL / OR ITEM IS MISSED PLACED AND OR IN WRONG AREA , THE TAGGED PRICE SHOWN IS THE COST OF THE ITEM ?- THE YOUNG WOMEN SAID I CAN GET A Manager, I replied have been waiting for when I flagged you two down. As they waked off short middle women walked around , I assumed she was the acting manager. She was very kind throughout our talk , and kept referring to the bike in question Mongoose whatever was not 58.68$ but 200-250 or something , I began to do ever want to come back to the store because no one owning the problem. I told her that in my line contracting for clients that the customer is always right , they entrust labels are correct and vested by management . I also stated that if mistake was made and costing the customer time he did not a lot for this process , which should 15 min , we are 45 min, and no solution. I said if one of employees made mistake , I own it , I would eat the cost and let the customer (who has opted used bike , to un organization of pricing. That I would do anything to make day and keep as a long term customer. She then that she would to go get the general manager of the Bart and that is dealing a situation , and could be a few more minutes. At this time I felt as though they were hoping I was going to leave because they were covering co-worker who was not there today, as the first old gentlemen told me earlier. I had no hope that any right was going to be done towards me as customer and thinking about how I never want to come to Walmart again. Walmart maybe convenient , yet lost ouch with customer base , and managing the long term customer relationship which is needed for successful business. Then I look up and Bart was walking with the middle age lady(with intent ) as the decision was already before he could hear me out. Bart approached with kind greeting , then informed that it is not Walmart's to own up to the mistake of the mislabeling of the bike(this is not true have spoke to many people in the area, who had completely different experiences , same store , ticket value was honored, and customer left happy, At his point I kept asking is this how you correct a over looked problem with all the labeling , hardship you have go through now what the price is. He stated and mistake was mad and he would 20$ of the bike , this was insulting to me , because I lost more than in pay , waiting for someone to make this right. He stated that he will sell the mongoose for the ticket price of 58.68$ because his employee made a mistake. I informed that I was customer this not a good way to handle , with the problems the customer had to go through to make sure he knew the actual price. This lead to believe that it is now the customer responsibility to ensure the price has been missed tagged. As I stated above , if did this to any of my clients at TAMU , I wouldn't have a JOB with Britt Rice electric. I gain sked are you going to honor the ticket price and let be on my way , he stated this is no longer in affect. I asked what I did to be mislead by pour quality control of a area in a building He owns responsibility too. He stated again 20$ was the max of the cost , I stated no you need to honor your price as Walmart has done the whole 38 years that I have been on this earth. He said no way and seemed he more pressing issues than my discomfort. I asked gain please honor the tag , take the time sort your area and hold someone else responsible and let be on my way. He gained replied with no. I asked are you sure you want to do this as I have taken pictures , and voice recordings of all conversations and that I would be following this up with a email, also posting on social media of the non sense you though at this Walmart. He said go ahead send the email , it does not got corporate it gets forwarded to me and that's where this will end. I then realized that, he was not going nothing for me , I looked at the used with all rust and thought ask it to be lowered , but I had no faith as I was being treated that this was my fault for coming to his store and expecting good outcome. I replied that I have taken pictures like I said earlier and recording this mistreatment of me , I also said I come all the time, and want to keep coming please sell the bike for the sticker, fix situation and move as management should when employees make a mistake,. This should never be presented in a manor of the customer is asking to much for the prices to be correct. This is why I use amazon lot of the time. I stated I was going even though he had control email and would never make it out of his hands. So I went and paid for the used bike I settled for because it was the best option I felt in the automotive section because that's where I park for convenience. I began to the man checking me out the situation , and he just shook his head in disgusted, I asked what the store was this location because I'm going file verbal, then email, but also hold all recordings and pictures until right is done by me. I feel as I should have been sold bike for the sticker price. I then went to my vehicle , asking my self what just happened , then thought that I need to look a number to call because I was afraid that he some how was going to delete and make this like no big , had to get back produce major problems . I looked up the customer complaint line in the parking before leaving , a said to my self I'm to get to the bottom of this. I called the number which was listed on the internet . Had short three minute wait , then soft women's voice came over the phone asking how may she of assistance , this was first anyone seemed concerned of my discomfort of the shopping , she did even not know my name yet. I let her know the current situation in all detail as listed above , she was not happy with my treatment during the shopping experience. She asked to verify store number and location , as well as Bart's name. She then put me on a short hold and came back two , to ensure that I would be taken care of , I let her that I would be willing to pay the 58.68$ and be on way , with nothing told to anyone of the experience I just endured. She then said she did not have the clearance to approve this change because she did not have the clearance. I said ok I understand pecking orders and others responsibilities in a large corporation. She then told that in 1-3 days either the tagged price will be honored hopefully but she did not for sure , but said I had every right to be upset because I had been mislead and could not get to a solution with onsite management. I thanked for her time as she was the best and knowledgeable help from Walmart during this now 1 hr. and 15 min(still late for work). So I then called the front desk and let Bart know that it had made its way to where needed to be in corporate and he was going to get a call to hopefully honor the price , I said if he honored the mistake and sold bike I would cancel and say thank you and the ticket price right now . He said he would for very arrogantly , I did reply to him and say I'm gonna get this correcting my favor , because in the line of business , the customer is the most important thing we have. I also told him again that as of 135pm 7-17-19...started the 72 hr counted before I published my agonizing and dragged process of purchasing a bike from Walmart store 4139, in Bryan Texas and the level of professionalism experienced. He seemed to have no care and said arrogantly will see what happens. I have waisted the entirety the rest trying manage a large installation of a faculty on the rellis campus BRE , installing for TAMU. This has taking more money than the total of the bike , as my attention is set on the experience an d sending hoping that Bart did not delete this before anyone could see other than, I have also copied cut and pasted this message incase Bart tries to delte as he said the eamils will stop with him. I would love to know the solution that a large corporation , of which in every city know is going to make this right. I make good living and have family did not go in looking for anything but to purchase a new bike for as a surprise, so we couldride this evening with our son together had no intrest abike for but when say tag I said that's I l buy , but I did not it was going to ruin the rest of my day, and I will wait to here from you all my phone number is 9795955768, and personal line is 9792556275. .
i called in ahead of time to inquire if I could bring my daughter's prescription in for butran (Melissa Lowe, d.o.b. 2/23/1987. I explained my lack of transportation, as well as limited funds. I was assured by a representative that they had one box and I should bring the prescription in. I sent my daughter via lyft to get the prescription and she was told they did not have it. Whomever the person I spoke to apparently was not there and I was told that she would be spoken to and "sorry for the inconvenience." This was not just an inconvenience. My daughter is in extreme pain 24 hours a day(she has a chronic spine condition that she has suffered with for 21 years now) and I don't appreciate the games being played. When I made the call, I should have been told that they did not have it!! this is such bad customer service not to mention the assaultive nature of the entire encounter! I am livid. I take care of my elderly mom as well as my daughter and this treatment turned an already difficult situation into something unbearable. These techs need to be accountable. Honestly, I don't expect any satisfactory response but needed you to know how patients are being treated. Address of Walmart 1436 dogwood Drive, Conyers, Ga 30013
called 1235. on hold for 28 minutes called back asked person in charge talked to mike 2 minutes later have automotive on phone. needed tires this is the closest store called other stores and answered within 2 minutes. so instore issue. please solve this issue because this is my store but having to go to different store is a inconvience and not right.
how come the price on the internet is different then in the store. this is just another version of bait swich
Bought my grandson a ride on 4-wheeler in January of 2018. It quit charging around th 1st of May.
I also purchased a warranty.
I called the number provided and followed instructions.
I got one letter back stating they need more info.
Sent the inf I thought they need.
This morning, I got a call need and they need model and seriial.
These foreign companies do no put a number that will stay on the product.
It is not visable on the outside. This information should be on the warranty for future reference.
I believe Walmart needs a local repair center to take care of warranty work.
The way it is now you want the customer to screw around will all the BS till they throw the product in the trash.
The world is turning into a throw away society. BS. I will try Target the next time.
Very similar situation to mine has happened here to other customers there is a patron of corruption check other victim here :
https://www.facebook.com/208869909162258/posts/2194038087312087/
( This person bought laptop when arrived home there was another laptop inside the box when he talked to assistant manager he was threatened with call on him the police.Sound familiar? )
https://www.facebook.com/241837812505414/posts/2033200690035775/?sfnsn=m...
( This person was horrible suffered also horrible discriminaction for being transexual)
My case :
Assistant manager lie to the police to get client banned from his Walmart location!
Assistant manager Harold B (employee number 33780 ,) is negligence, rude ,lier , abuser of power angry person incapable of acts as manger ,he bully me & kicked me out from Walmart because I was making more sense than him in my argument about a product return ,he is unable to use logic or to have a civil conversation if you don't agree with him he will make up any lies to kick the client out of the store , two other employees told that is not the first time that he does that.
Yesterday I went today to Walmart since before yesterday I bought in company of my boyfriend a $140 dollar tv but when we arrived home we found out that the box doesn't have the item that matches the tv description instead have Samsung TV .I talked with the assistant manager Harold B (employee number 33780 , which from the beginning of our conversation he acted in a homophobic way asking me in with rude tone if am gay ( he assumed that for the way I talking),that is no of his business I said and also after he told me that 'his" employees don't make mistake,( talking about the wrong item selled or putting in the wrong boxes) I asked him if they aren't human ,and I told him we all human make mistakes, I talked in a very peacefully way trying to change his initially rude way and get over with this situation to get my money back and be free to go home far a way from this angry person , but isntead he yelled me and told me : ." -You know what you must go now ,call the Walmart number ,you must go! " I was so shocked that turned on my camera to have evidences & protection but instead of he calm down he acted defensively & more angry,he called the police and he made the police officer give me a fake reason for the warning of traspass that say "disturbance 'when I didn't do anythinh wrong & even when I was asking him why he wanted me out of Walmart, he failed to give me any reason as the video shows ,my boyfriend was there also and he witnessed everything .
Store located at 2500 S Kirkman RD Orlando Fl 32811
Darlene Y. Smith
5711 Crenshaw Road Apt G
Richmond, VA 23227
Crystal Allen
Claims Management Incorporation
702 SW 8th St
Bentonville, AR 72716
July 16, 2019
Dear Ms. Crystal Allen,
The State of Virginia does not recognize my 2004 Escape truck as a semi-truck or trailer. A semi-truck requires a commercial driver license.
Wal-Mart indeed, provide private parking for their customers. I am expecting you to return my vehicle and “just compensation” for my inconvenience.
Sincerely yours,
Darlene Smith
I ordered a 65 inch TV 11 days ago, I received updates and correspondence verifying that my delivery date was July 15th. I called your delivery company on the 16th and they told me that it won't be delivered for another week that's complete b******* I paid my money I waited my time and the dates were verified for July 15th now your delivery company tells me I have to wait unacceptable. I will never order or recommend anything from Walmart again you people lost a good customer.
Now another complaint about Walmart in Cornwall Ontario has been filed,I complained about being laughed at ,and given dirty looks ,and nothing was done!now another complaint was submitted at being mocked and laughed at ,making front page news ,of the freeholder in Cornwall!about senior citizens treated the same way!I suggest the ones involved should be given five hours of community service for bad behavior!
took my truck in to delta Colorado auto shop to get oil changed told the girl at the counter that if they counld not fill the truck up with 5-30 oil then don't do the oil change I would do it myself, she went ahead and filled it up with 5-20 witch she was told not to do itold her to drain it out and do what I requested she started getting really smart mouthed and acting like a total ass, in return I treated her back like she was acting . I requested a manger ,they shipped a manger back and asked what the problem was I told her all she could do is stand their with a smerky little grin on her face and acted like she didn't really care never been treated like that in any store before there for we will not go to that Walmart ever again poor way to treat customers my number is 970-964-8327 jerry
I ordered 8 64oz. containers of veg juice, great value. and 3 of the container are really caved in so that they wont sit on the refrigerator. shelf.. I don't think they leak but I am very disappointed in the way everything was thrown in the box .I had zone perfect bars in the order and the juice was thrown on them messing up the boxes but I think the bars are ok just very unhappy the way I received my items. I like ordered and having items sent to me but not in the condition these came in. Do hope walmart will do a better job if there is another time.
I don't speak very well English. Yesterday 13jul2019, Walmart refuse to give to my husband the money send it with money gram from Romania how I was do it another time. nobody told him there is a problem with money gram, only was told that I am from Romania being an immigrant this is the problem. Trying to make an complaint online about "store experience", noticed the online complaint before submitting is block. trying several times. chatting with a costumer him refuse to provide me emails addresses and refuse to address the issue about the online complaint, forcing me to write that I don`t have a choice beside to contact FTC and attorney general, and DOJ, the chatting Walmart person suddenly disappear. I considering Walmart stolen my money, because no was any legal reason to refuse to give the money to my husband(history transaction are there, the amount was small, and no was raise other issue beside me being an immigrant from another country, they create me a prejudice also, the money was need it to pay a bill which cost me late fee. also Walmart betrayed costumers of they rights to making complains online, or in other ways in writing.
On July 12th my husband I used the disabled carts provide by Walmart for seniors who have problems getting around the store. After we checked out and headed to our car an employee informed my husband and I (who each had a electric cart) that we could not take these carts to our car. I said both of us need the use of these carts she grabbed my cart said NO YOU CANT TAKE THEM OUT IF THE STORE!!) I kept going. My complaint is you allow walking people to take carts to their car...why am I descriminated to not take it to my car. This isn't the first time this has happened but it won't again since I will no longer go to a store that is so insensitive to the physically challenged. A complaint will also be filed with the American Disabilities Act. SHAME ON YOU WALMART!!!
Will be calling your 800 number also. We were just at your 2450 Allentown road store in Lima Ohio. We found a box of Legos that had a clearance tag of from 99.00 marked down to 60.00 which we thought was a good deal. When we checked out they ran up for 99.00. I let the first asst. manager Sara know what the price was then finally the manager Kari came up and she went with my husband back and the price had been changed from the clearance price of 60.00 back up to 99.00. I said to the assistant manager Sara the the tag had been changed back when she went back there by herself then when my husband went back with the manager Kari my husband said he could tell someone had pulled on the tag. After waiting for a 20 minutes for a manager to come up from I basically was called a liar to my face and in front of other customers waiting. I have never felt so insulted by someone at Wal-Mart and I shop there at least once a week. Neither manager thought this was no big deal. Very very disappointed to the point I will be shopping at Meijers. You know bad experiences feel the wildfires 10 more then a good experience.
Grand Blanc MI store 03726. Last year I moved back to the area of Grand Blanc and I occasionally find myself at Walmart. On my first trip back to this store I was approached by Henrietta upon leaving. Wanting to check my receipt. I asked why, (only because I had watched several people leave before me and she had not checked theirs) and she explained that this was something new. OK. No big deal I shop at Sam's Club, I do this there as well.
Several times in the past year I have visited Walmart. Occasionally, I would be asked for my receipt. I began to observe that every time Henrietta was working as the Door Greeter, she would ask some people (those who were white) as other's were able to continue to exit and not be stopped. When exiting on one occasion I was asked to wait, which I did, so that Henrietta could check my receipt (but not the black family that was exiting after me). The family was not asked to wait and their receipt was not checked! Weird?! NOTE: She is the only one I have witnessed doing this. At times, after entering the store and finding Henrietta at the door, I have stood and watched her and who she stops and who she lets pass. I have also stopped to watch other "Door Greeters" and until today, I have never said anything.
Upon exiting this morning 07/12/2019 09:33 am I stopped and waited for Henrietta to finish whatever task she was dealing with. I could have just walked out. I gladly turned over my receipt and she scanned it and then proceeded to check 5 different items in my cart! I became upset when she pulled items out of the bottom of the cart, dumping my purchased groceries that were on top (breads, crushing the package) I found this totally uncalled for. If I would have known she was going to scan most all my groceries then I would not have used the U-Scan. I deal with the public on a daily basis. I get how a large store has big losses from shoplifters, frauds, scam etcetera causing this action of checking receipts.
What I do not understand and I do not appreciate being discriminated against and frankly humiliated in the presence of others.
I have not observed any signage at your store that requires me to stop and show my receipt. Please educate Henrietta so that your customers do not feel discriminated, humiliated or victimized. Once I purchase items from your store she had no right to damage and frankly rummage through them in such an unprofessional manner. Respectfully, Sharon
Hello Customer Support Team,
On 2019-07-11 I posted a review on PissedConsumer.com.
Please find a copy of it by following the link below:
https://www.pissedconsumer.com/other-media/pm/pdf/bad-customer-service-2...
Thank you in advance for your attention to this matter.
I brought a 50" flat screen television on line either Saturday 7/6 or Sunday 7/7/2019. Thought it was a great price $179.00 and was said to be delivered on Wednesday 7/10/2019. To my surprise when it was delivered upside down from UPS, and once taken out the box (to be set up) I/we noticed that the brand new television was broken from within the screen. There was no cracks on the outside of the screen (plastic seal still on TV) however the shatter part was in side of the television. Needless to say I was very upset & disappointed (waited all this time for delivery/to only received a broken television. Well their goes my husband "Birthday Gift" (yeah right) immediately I call the customers service line to report this terrible incident. The customer service rep. was excellent to speak with. However that just want not enough. Is their any compensation that you would be able to give me for my time. I would gladly appreciate it.
Wanting to still be a loyal customer of Walmart , however this was very disgraceful.
Erica Palmer/Philadelphia, PA
I was banned from Wal-Mart by a store manager chris white over a rumor and not true . how can I get back in Walmart in butler mo
It is over 6 weeks now repair problem which is under a Walmart repair warranty that your TV repair staff has been working to resolve my TV receiver .My first returned receiver was deemed not worth repairing by your repair crew. The 2nd one, a brand new Samsung 32" was returned because of diminishing video. When are you people going to resolve this unfortunate delay and repair this 2nd failed receiver?
It is 8:30pm here in Portage WI. I just called and asked the person on the phone a question regarding an item in the Automotive Dept. She said that the automotive dept was closed.. Yes I know the shop is closed this was a question that an associate could have answered. All I needed to know was the name brands of oil filters on the shelf. I know that Fram was one I needed to know the other brand. Any associate could have put me on hold and went to that aisle and return with the answer to that simple question. Very poor customer relations. This is not the way you should handle this at all. I am very dissatisfied with this store. There is so much wrong it's unbelievable. Here are a couple more besides the one above. The power carts are not charged half the time. They are allowing them to be taken out into the parking lot and then they leave them in the sun and yes the battery goes dead. (They should NEVER leave the store. You have to walk inside to get then leave it where you found it plugged in. Merchandise left in the aisles where if you have a power cart you can't get through and no one is around so it sits there. This store needs lots of work and more staff that are not afraid to get the job done. 3 regular check outs open people standing in lines to checkout and the self checkouts are empty because no one wants them. You have people in yellow vests that can see people waiting in lines and no other lanes will open to assist with this. This is always a problem here.
I don't understand why it is so hard to buy or order sams diet caffeine free cola, from my local store. you will direct me to stores far away for pickup,Im not driving 40 miles for soda, i would like to purchase up to 6 twelve packs per month but it is never avaiable, so im forced to buy pepsi from my local safeway, not very good advertising for you, im sure you really care,
i like going to Walmart here in thomaston,ga but lately they're letting people bring dogs in the store that's not service dogs which i don't believe need to come in either but anyway people let the dogs sniff on the produce and some have did their business I've spoke to the manger but he not listening also i been in contact with the u.s agriculture plus getting a petition with 500 names so far to stop this practice on one occasion one lady dog growl at me and if i got bit i was going to sue her and walmart so if you can please do something about this police walmart the only store that does this beside the pets stores
I found the bathroom facilities at the Walmart on Pleasant Grove Rd in Rogers Ar was extremely nasty. The trash bin was overflowing. Toilet paper all over the floors. One of the stalls had toilet paper hanging to the floor from the toilet. I would have walked out without using the facility had I not needed to go and couldn't hold it. I did not feel comfortable using the sink to wash due to the conditions of the restroom. I did inform customer service but her reaction was not an urgent matter to her. I guess cleanliness is not important to her. You don't see this going on when the share holders are here. Unacceptable conditions.
Baytown, TX store #194 at 4900 Garth Rd, Baytown, TX 77521. We have shopped at this store for along time. Each week the store is getting worse then the week before. It is never never stocked well and is always filthy. The associates for the most part are very rude. The associates that were good and helpful have been fired or let go. The tension in this store you can cut it with a knife, the associates seems to be very unhappy and the morale is very low. We will be going to your store at 8700 N Highway 146 Baytown, TX . store 2439. This store is well stocked and the associates seem to be happy, and helpful and the store is always clean.
Arrived at the Gallup Walmart at 3:30 on Sunday 7 July, 2019.
The meat department was poorly stocked. Bread & Ice cream no graham crackers or chips in general where almost empty.
This is the third time within one week that this has been poorly stocked at just about any time of the day. Don’t they stock at night like every other groceries store anywhere?
Your Walmart Store on San Mateo Blv in Albuquerque, New Mexico, # 831, customer service department are disrespectful, discrimination against the color of your skin, treat everyone with no dignity. San Mateo Blvd has a high number of homelessness. Your employees at your customer service department to do your returns are not following the company policies. The employees including the service manager, Joyce, employees, William and Lina from money services are a disgrace to your organization.
Here is your mission and your staff don not follow the mission.
Your employees William did not know that I am A Hispanic Woman and was making false accusations about me in Spanish with his ciustomer service manager Jose. When I confronted him by telling him in Spanish that he was not being truthful about me he was shocked that I responded to him in Spanish. He automatically assumed that I didn’t speak Spanish because of the color of my skin and my hair. This is unacceptable! Unethical and simply wrong. Walmart need to suffer the consequences for their action. I will be filing a law suit against Walmart. Sore #831.
Walmart policies is displayed in the store and state that if you are unsatisfied with their product you can returned the product with or without receipts within 90 days. This didn't happened at San Mateo Blvd Walmart #831, Albuquerque, New Mexico.
Here is their mission and this is not being honor at San Mateo Blvd Walmart# 831,
Walmart is committed to providing you superior customer service and a pleasant shopping experience. Walmart does not require a receipt to facilitate your return. My items were a pineapple, salad packed, a basil package all which ever bad or went bad in two days of purchased.
This is not honoring your policies.
Your managers, employees are making their own rules at store #831.
My rights as a consumer has been violated. I will be moving forward with further actions.
I live in Branford, Ct. I am trying to have my local Wal-Mart carry the following item in their store - Pennington select sunflower chips, 5.5 lbs. bag for birds. Until about 2 years ago they did carry the item. Since then, they have not. I have asked all the managers to stock this item. Still no result. The last manager I spoke to this week told me Corporate chooses the items to be stocked in the stores. She also told me to order it on line for delivery to the store for pickup. She thought this might cause the store to begin stocking the item again if I kept ordering it. Unfortunately, I cannot find this item on line. Both the Guilford, Ct. and New Haven, Ct. stores regularly stock this item, so it is available in the store, but not on line. I don't believe I should have to travel 10 miles from my home to get this bird seed when it should be made available to me in my local store. I hope you can arrange to have this stocked in my local store.
Warminster, Pa.
The last two times we visited Walmart for grocery shopping, we found the shelves near empty. We shop every other Wednesday and until recently, we had an enjoyable shopping experience. We get in around 10 AM and the place is filled with workers and their carts. Our Walmart is not a 24 hr store. Do the stores employ overnight stock workers?
On 6/22/2019, I ordered two Bird-X Yard Ultrasonic Animal Repellers, sold by ADVENTURER'S BAG to be delivered to my home address: 7036 McManus St. Lakewood CA 90713. Order #4441993-310505.
The order had to be delivered on 6/26.
On 6/23 - 6/25, we received emails stating first that the ordered cannot be delivered, and then that it was already shipped.
On 6/26, we received an email saying that the order was delivered. In fact, we never received it..
Today, 6/28, we called the Walmart headquarters at 800-925-6278 and filed a complaint. We were told by the representative by name Rosie that our order was delivered by mistake to another city and advised to get refund and make a new order. When we required talking with a supervisor, we were put on hold and then cut off.
Such service is really outrageous.
Please have the order to be finally delivered to us as soon as possible..
Thank you,
Michael Steinebrg
hi I purchased a battery on June 22,2019 for my daughter car that I just had bought her for working and achieveing some of her goals and getting a promotion on her job I purchased the battery and was told by Walmart employee that I bring my old battery In I get a core charge so I went home which I don't stay that far from Walmart on Jonesboro rd morrpw ga I get home put battery in then i took old battery back to Walmart and on the way back home we see smoke coming from hood we jump out of car and call police and they called fire department and they arrive and put fire out and investigated it and stated the cause was the battery the battery was melted in there we called and got it towed a couple of days later we went back to Walmart on Jonesboro rd in morrow ga to speak with someone about this matter after waiting and waiting for so long the lady tells us that we have to go to package pick up area to talk to someone we get back there and waited and waited again finally a manager by the name of keetra tells us that we will have to bring battery back so we tell her how are we suppose to get battery out cause its melted and battery acid is everywhere she stated that her boss stated that so we tell her we can get it towed to Walmart for them to come out and take a look so we left Walmart and called corporate office and spoke with a lady by the name of Alma and told her we just let Walmart that they wouldn't let us file a incident report she tells us to go back and tell them she sunt us to speak with a salary manager and to file the report we get back to Walmart again go to area waiting and waiting and waiting again for someone to assist us finally a employee comes out and say can I help you and we told him we was waiting in salary manager he stated she right behind those double doors hiding you can pull ya cameras and you will see who that employee was after he goes back to back 5min later a manager comes out and say she is the salary manager but she cant do the incident report that the guy that does it is in court today o she said let me text him she texted him and she told us that he texted back and said he was done with court but still no show she states with a attitude im telling you now Walmart investigaters or going to investigate you and everything like we where criminals i told her they can investigate I have nothing to hide I just purchased a battery so I ask her so what are you saying I need to get a lawyer she states oh you said lawyer I cant talk to you anymore and walks off my daughter is 19 yrs old and is so hurt behind all this with no way to work please contact me about this matter I have my receipt and pictures they treated us like we where criminals but all we did was purchased a battery I wil be contacting Wsbtv channel 2 News to address this matter if no one has contacted me and addressed this matter within 24hrs
I was just at your store in Lewisburg and when I went to check out there was only one register operating. The line was backed up into the Isle and not moving due to a family of Mexicans which were taking their time unloading a buggy full. The woman unloading it kept looking back through the store and then four more males all with a few items came walked past everyone so they could check out. I work for a living and have to go to work in the morning and do not have time to stand after I had already stood there twenty minutes. If you do not care anymore about your customers than to force them to use the self check outs then I will drive a sort distance further and shop at Kroger. This is a slap in the face of every working person in America. This was the final straw I know with all the business you do you can have more registers open you're wasting more money paying people to stand around than it would cost to operate two or three registers. I do not have to be subjected to this so if this is how you continue to treat people I will not be a customer again.
I HAVE A $100.00 GIFT CARD THAT WAS NOT ACTIVATED AT THE STORE AND I NEED TO GET IT ACTIVATED. I CAN'T GO TO THE STORE AND GET IT ACITIVATED BECAUSE I AM HANDICAPPED I DO NOT HAVE A RECIEPT BECAUSE IT WAS A GIFT AND LIVE IN A NURSING HOME. WOULD YOU PLEASE HELP ME. YOU CAN CONTACT ME AT johnnygman13@mail.com
We love Walmart and shop all the time at the 36 Jerome Drive Dover, De store. We also go to the Middletown, DE. Store. The Distribution Center is right in Smyrna De. less than 10 miles and a little more to the Middletown DE store. I don't understand these two stores stocking merchandise on the shelves time frames, but they're ridiculous. Some items are not replenished for 2 or more weeks. I thought I was just imagining this issue, but I started asking around and everyone has been complaining about the same thing. I've been so disgusted with the stores, that I now order thru Amazon and shop at other stores. I refuse to use your mail order or p/u at store later. Found some of the products I want more expensive that way and I prefer shopping at the stores. Put it this way, you're losing major business. So, my over $100.00 weekly or more shopping bill, is <less then $50.00. You either need to re-evaluate your entire stock shelving orders or you'll going to be losing a whole lot more business. You've lost us.
shopping at the Walmart in Greendale Wisconsin I go there all the time. I sent a complaint in recently haven't heard back. For your employees making $15 no one is watching over them. Two employees this morning guys yelling back and forth to one another as loud as can be about there night out. Talking about pooping and carrying on as if no one is there. I went to an employee to discuss this behavior and she laughed and I said no you don't understand this is rude and in poor taste. They are close to the back room and act like no one is shopping no hellos nothing. I worked in retail for many years and if I was doing this I would be fired right away. Then two women in back discussing their night and how tired they are no hellos. I did kind of make a noise and she then realized someone was near her, I enjoy shopping there but not lately first it was a bunch of people in produce talking about sex with a female employee and baby momma and she said you wish the whole time he is training a new employee wonderful! I shop around 7:30 to 8 in the morning when I am there. I refer to scan my own purchase some people who check you out talk to much. I don't have a problem but I wonder if they pay attention to details. I am a very warm and kind person I say hello to the employees so they are aware there are nice people. I hope something can be done soon hard to have a good shopping experience
My vision is not the best. I have different pairs f glasses for reading, diving and working on a computer monitor. I don't tend to carry all three pairs around with me, For that reason, I need to go through a regular check out.line. I also like to pay with cash. Today, there were only two regular lines, stretching back into men's clothing. There were a bunch of self service lanes, and almost all of them were empty. A Walmart employee came up and motioned me to follow. I thought she was opening another line. What she did is take me to a self service kiosk. Before I could protest, she began scanning my items. At least she read the numbers on the produce that I would not have been able to read. But when she was done scanning, she started to walk away, even as I was asking how much do I owe? And where do I put the cash? She motioned vaguely at the computer screen and was gone. I took a guess at the amount and shoved some bills at a slot that looked like it might take dollars. It took multiple tries, and then some change came out underneath. it was a very humiliating experience. Thanks, Walmart for reminding me of my impairment. Clearly, in theiir push for self service, Walmart has no concern for customers with disabilities. Get a clue, Walmart. Some of us have reasons for not wanting to use self service.
The following is a copy of an email, which is being followed by a letter, I sent to Doug McMillon, the CEO of Walmart:
I have shopped at Walmart since the stores first opened. I never shopped elsewhere because I never had any problems with items and the customer service was unmatched. However, I have become so angry every time I step in the store that I swear I will never shop there again. Your products are very poorly made, your prices for shoddy products should be illegal, the customer service has become laughable if it weren't so despicable. I have found myself literally CHASING employees down to ask a question who either pretend not to hear me or literally just walk away from me without a word!
The honest reviews that are supposed to be written by legitimate buying customers have been replaced by people who post as a requirement for a contest and more often than not lie to get a freebie! For example, today I am shopping for luggage and while reading reviews I realized that ALL of them were written as a requirement of a contest! The attached set has NO reviews from actual buying consumers.
Seriously, Walmart! Your company used to trustworthy but you have seriously slipped in the last several years. I spend way too much money at Walmart but the dishonesty, wishy-washy policies and the fact that not only do you want me to buy from you, you have now decided I should check out my own items as well! I'm not your employee who is getting a paycheck to do this job! Also, no matter the day or time, there are a maximum of three checkout lanes open out of 15 - 18! In a Superstore! I'm beyond disgusted and It's time for me to follow in my communities footsteps and spend my money in another store who actually appreciates my business. Bah-By Walmart! I'll be watching as your doors close one by one. Sad.
Disgruntled Ex-Customer,
Keli Embrey
Helotes, TX
This manager named Brandon (black short guy) was very rude and ignored me while i was trying to locate an item. He was unhelpful but i did catch him checking out my daughter butt. He needs to be removed because you lost me and my family as customers.dont shop at store1090 on 103rd
I have been a Walmart customer at the Sunset Blvd. Lexington,SC store for almost 28 years. It used to be a pleasure shopping there but ever since you went to almost all self check out my experience has been a nightmare. In detail-over 3 last experiences were bad. One time I had my groceries were checked out and I asked for cash back from check and it was a mess. I had to take all my groceries out of the bags and get them rechecked.I chalk that up to just plain error so nobody is perfect. However, the last 2 experiences makes me feel like i am treated like a criminal.I go through the checkout and present my check then have to present ID,then the cashier gets the store manager and we then go to customer counter and get rechecked and again present ID.Anybody else would not come back but I am a glutton for punishment.So my question is when I show back up next time do you all treat me like dirt again or what?Your thoughts please!
None of the local Shreveport stores are carrying the Great Value Yogurt any longer. I am lactose intolerant and cannot eat ice cream. They carry it for a while and then quit. I file a complaint and they start again, after several months, it is gone again. Please restock it in several flavors and continue to stock it.
I purchased a patio set from the Henry County Ohio Walmart. After having it for awhile I went back to purchase new cushions for the chairs to this set only to find that Walmart doesn't carry these particular cushions. I have literally been searching for replacement cushions for these chairs for over a year without success. I've provided pictures to employees all of whom have said, "well I've never even seen cushions or chairs like that before." Funny, I bought them from this store. How can Walmart sell an item, but no sell the items that go along with the original. You can't sell toys without selling batteries. These chairs are completely useless now and they weren't cheap.
I went to Walmart to have 2 canvas photos made for my mother’s birthday gift at 1:30 p.m. The photos was suppose to be done by 5:18 p.m. my moms party was at 6:00. So I get a text from Walmart saying my order is ready to be picked up: I go to Walmart to pick up my order, the employee working said they are not here. I said look again they should be here. He continued to look, and they were no where to be found. He looked in the computer to check the order. He said the order was not made, he said the canvas machine had went down. Ok by this time I really upset. I asked why they couldn’t have picked up the phone and called me to let me know this so I could’ve went to office depo to have the photos created. He said he did not know why. So I asked for a manager he called for a manager. I stood there for 15 minutes waiting on a manager, no manager came to assist me. By the time I stood there waiting it was almost 6:30. Okay so now I missed my mother’s surprise party, due to Walmart being so unprofessional and so unreliable with my order. I mean really they should’ve contacted me to let me know that my order wasn’t made but yet could text me and say my order was ready to be picked up. So this is how paying customers are treated, I’ll do my shopping elsewhere if things with my order can not be made right. Very hurtful about this.
Store 05883 has been in decline for some months now. Since winter 2018. There are unstocked shelves throughout the store. Especially in the grocery section. It is a disgrace. Not to mention they "reorganized" everywhere.
We shop at WalMart to get everything in one place and now must shop elsewhere because of this chronic stocking problem.
Called for assistance last time and no one bothered to show up to help.
Employees are great. For the most part. Too bad management isn't doing their job.
We shouldn't walk into your store and have it look like a natural disaster had occurred. That your store had been looted for food.
If this does not improve, and soon, we will be shopping elsewhere.
Thank you.
My complaint is at two different times I specifically called because I cannot get to Walmart for I have no transportation so I have to take the bus my first complaint was I called to customer service at 8:30 at night to see if they had quarters for sale the lady from the clothing department and for me they said they sold quarters I specifically told her I do not have a car I'm taking the bus she said we have quarters just go to the customer service when I got there they said they didn't sell Corners I ask for manager and the manager did nothing about it he agreed with them that they did not supporters and I told him I came all the way from on the bus cuz I know Transportation at night I'm a female not the best I would encourage anyone to walk at night let alone a female at night and the manager did nothing he didn't ask the clerk to come up front he didn't say he would talk to the clerk he didn't apologize he absolutely did nothing once again this morning I woke up and they forgot to put my bleach in my bag yesterday after I spend $143 I called cuz I called and somebody from don't recall what department said I had to bring my receipt in they have a logbook at the front and they would check my receipt so I said can you transfer me to customer service please she put me on hold and left me on hold I called I hung up and I called back was the same girl that answered and put me on hold again and nobody came to the farm after 10 minutes of sitting on the phone I hung up and decided to file complaint with you
I have always kept my distance from Walmart based on what others have told me. Today I made a trip to compare prices for a certain item. I went early so as I could get in and out quickly. I went straight to the product I was interested in then stood in line at registers for over 20 minutes. There was apparently a shortage on employees who could work. I have been a manager most of my life and as a manager if you have call outs You get out there and get on a register. Your guest don't wait in line for 20 minutes.....I will keep my distance and give bad reviews to all I meet. I was giving you the chance to change my mind but apparently all I have heard is the truth. Now I have personal experience to tell. Thanks for a bad experience and reinforcement of my decision.
My wife and I looked up a cordless Dirt Devil vacuum cleaner BD22050 on your website and it gave a price of $59.99, showed in stock for pickup today at our local Wal Mart. I went to the store and they had it priced at $75.00 so I showed them the price listed on your website at which time I was told they don't price match your web site pricing in a very rude manner. I told the associate that this was bullshit and they could keep their vacuum, She then slammed the vacuum down on one of the checkout counters and stormed off telling me to leave. What I find most upsetting about the whole thing is my wife was able to order it online at the lower price and get free shipping to our home. To me this is a rather asinine way to do business as we got the cheaper price and you all are out the cost of shipping. Maybe you should rethink your business strategy as it alienates your customer base.
Dirt Devil Power Swerve 16V Cordless Stick Vacuum, BD22050
Average rating:4.1737out of5stars, based on259reviews259 reviews
Dirt Devil
Walmart # 558157193
$59.99
$68.00
Free 2-day delivery
Arrives by Mon, Jun 10
Free pickup today
In stock at Abilene, 4350 Southwest Dr
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I purchased a summer dress. Probably three or four weeks ago. I tried it on last week it is too short. So today I returned it. I am really really upset. First let me say I shop there at that store three to four times a week . Pay with debit card or cash. I really try to keep my receipts for a month. well I did not have the receipt for the dress . so let the function ... She said she checked for the last ninety days a d did not show on her records. So that left cash. So now she says the dress is on sale for $7.00 so I cannot get a full refund. HELLO!!! that dress has not been in the store for more th a. a month .... You know it is not fair to a good customer to be treated like I am trying to pull a fast one on Walmart.but is is ok for them to take almost three dollars from me. I do understand thAt people try to pull fast ones on stores but I am NOT one of them all I wanted was a full refund. I must say I will rethink shopping there as much as usual I just want to be treated fairly. Oh yes I had the price tag for the dress just not the receipt so unfair thank you for your time
What a piss poor excuse of a store Wal-Mart has become!!
I live in Richland County IL, I have shopped in the Olney location for 30+ yrs.
Todays trip just about topped it...
There are only 2 checkout lanes open with people backed up into the bathing suits and clothing because they refuse to use the new and ever present
self-checkouts...including ME!!!
I hate them and absolutely refuse to use them!!! There were numerous elderly people standing in line waiting, leaning on their carts and shuffling from one foot to the other...I felt SO sorry for these people.They are NOT convenient for the elderly because they just don't understand them, nor are they convenient for people with disablilties.
Someone from the CS desk finally opened up a lane, and I could clearly see that she did not like checking people out...well, TOO BAD!!
She didn't make eye contact with anyone, not even me and barely managed a thank you when she handed me the receipt.
There is ABSOLUTELY NO CUSTOMER SERVICE ANYMORE!!!
You people wouldn't know what it was if it hit you in the Ass!!
You're supposedly all about creating jobs...CRAP!! When you put in self checkouts, how does that create jobs???
Customers are doing the employees jobs by being FORCED to check themselves out and bag their own groceries!!
WE don't work FOR YOU...we DON'T GET PAID BY YOU!!
If I'm good enough to walk my Ass off around the store to get what I need, I'm good enough for someone to check me out and bag my things!!!!!!
And then, you are going to start charging us so much per bag??? That's total BULLSHIT!!!
Wal-Mart isn't the only game around...there are other places to shop!!
Your Wal-Mart FB page is FULL of various complaints!!
You need to start LISTENING TO YOUR CUSTOMERS!!!...they're getting fed up!!
You can sit back and laugh at my little email...I'm sure you will.
I will be taking my grocery shopping somewhere else other than Wal-Mart, as many other people will or already have...BECAUSE THEY ARE FED UP WITH YOUR GREED...THAT'S RIGHT...GREED!!
I would hate to think how many times Sam Walton has turned over in his grave because of how Wal-Mart has become...
Corporate Assholes don't have a clue!!!
St. Robert, MO Walmart employees at the checkouts said that they were told that the Corporate Office in Arkansas TOLD them to close all but the few self-checkouts at 10:00 PM nightly. This is incredibly inappropriate, unsuitable and inconvenient for customers----especially for those who have a cart-full. Who wants to act like they work for Walmart by doing that anyway beside it being a huge hassle?? Then I found out today by calling Corporate that the Corporate Office DID NOT give the order to the St. Robert, MO store to do what the staff is telling customers (which is to only have the self-checkouts open after 10:00 PM). I hope to see at least ONE lane open after today for those who shop after-hours and DONT WANT TO CHECK-OUT THEIR OWN GROCERIES!!!
I shop at a Walmart in Maryville, Tn. The staff is great. So what is the complaint. You need to hire more people to work in your auto department. I went there on Saturday, June 1, 2019 to get an oil change. The time was around 3:00 p.m. I was actually turned away because they were too busy. So I tried again after work on June 6, 2019. Time was around 4:30. I waited until 7:15 p.m. and was told it would be at least another hour. For an oil change? The women setting next to me said she had been there 4 hours waiting to get two tire put on. Another man and his two kids told me that they had been there for 5 hours for an oil change and tires. Finally I went to the desk and told them to pull my car out of the bay. I hate that I had already wasted the time I had but I could not sit there possibly another two hours to get an oil change. I used to go to that Walmart all the time and get tires and oil changes but no more. The people in the setting area with me were saying the same thing, that they would never return. Can you not see that they have more help or at least check to see what the problem is. They are not in there rebuilding engines, it is mostly tires and oil changes, etc. I don't blame it on the staff, they are just simply overwhelmed. I won't be back and I am sure if enough customers quite going, they will have a lot of extra time to do oil changes, etc... but your company will certainly lose business.
I have been a regular customer of Wal-Mart for many years. This store has been declining ever since. They will hire almost anyone, suppose it's because of wages. I grocery shop there about three times in a month, which adds up to a lot of money. The most recent is regarding the "Snickers fun size crunchy peanut butter 21.50 oz. Pkgs." For quite some time now (about a year) they are containing bars that are open, half of it missing, and some are hooked together with nothing in it. We find this in almost every package. I brought them back( two pkgs) to customer service and explained everything that has been happening. She was not really concerned at All! She more or less made me feel like a jerk.. Her last words to me were "this is not a Wal-Mart issue". We are thinking maybe it's time to take our business elsewhere since this is not the only time we've had a problem. This store is in northern Mn. And started out as a very good place to shop. Don't. Like to pay for something We are not getting.
Good evening,
19 of my family members were in Pensacola for our vacation and we went to Walmart for groceries and swimwear supplies. I had 3 of my grandchildren therefore their mother gave me her Louisiana Purchase Card to get them some snacks. I paid $60.58 for the food items and my cash total was like $51.00. The register froze twice and the pregnant Walmart employee tried to assist me but it didn't help. Once she got it to work again my cash total went to $102.00. I explained to her that it wasn't right and she paged for management twice. Over a 30 minute wait no manager came and I told her to cancel the sale and I would pay for it. She apologized several times and stated that the food stamps would be back on the card in 6-8 hours. I spoke to BJ (she stated that she was the front end manager) Sunday June 2nd and she apologized but she stated that the food stamps should be on the card by Wednesday June 5th. I called your store Wednesday morning and asked for BJ but I spoke with Melissa. She stated that BJ was off. After explaining to her what happen she took my contact information and stated that she will call me Wednesday as soon as she find out what to do. She said if I wasn't out of state that I could come in and she would put the stamps back on the card. After she didn't call me I called your store Thursday and I was put on hold over 10 minutes. I called back and the receptionist asked if I wanted to be placed on hold because BJ was on the phone with the main office. I waited 5 minutes and ended the call. I called back one hour and a half later since I'm typing this complaint and I told the receptionist it was me again and I needed to speak to BJ. I am still on hold and it's been over 30 minutes. I took it to be extremely busy Saturday that I waited 30 minutes and no one came to assist me with my sale but to be put on hold today and no one pick up not even the receptionist. I think it is absurd to be treated so harshly. We spend a lot of money at Walmart and we don't deserve to be treated to unfairly. After over 30 minutes the receptionist picked up and asked how could she help me. I explained to her how long I waited and she asked if I wanted to speak to any manager. I asked her what was her name and she stated that the Operator can't give their name. She asked me to explain to her why I was calling and I did. FINALLY BJ spoke with me (didn't apologize) and she remembered who I was. She stated that Melissa didn't return my call Wednesday because your store was closed for several hours because of a bomb threat. She also stated when I asked why did she have me on hold so long that all the managers were in a safety meeting because of the bomb threat. She took my contact information again and told me that she would mail me something today before she go home. If your customer service is this horrible all the time I don't know how your business is making it. Please help me with the situation. This store management staff need more training.
Hello
Would like to let ou all know of m dissatisfaction with our all..
Ordered a L G 65" TV order # 4061969-120832 on May15th, to be delivered on May21st. Did not finish unpacking TV noticed that TV was already broken,
called customer service, they were helpful.Ordered replacement LG 65". order # 4121972-7669674..Had Fed EX picked up broken tv sent back.on May22
RePlacement was to arrive June 4 but moved to June 6.
June 6 @ 6:45 order arrives to find that the warehouse sends a TCL 65" tv not even close to a LG 65" REFUSED order
Again called customer service Had to order another LG 65" order #4281982-107089
Order to delivered June 20.
Now I have to wait 2 more weeks for the order when the first order took only 5 days from placement to delivery
Why can't the order be expedited (less than 2week) after all it was you alls mistakes NEED BETTER QUALITY CONTROL
NOT AT ALL HAPPY
LeRoy 480-708-0333
Your door greeters DO NOT need to see my receipt if my items are bagged. I will be taking my business elsewhere if you don't retrain them immediately. This is the last time I will be harassed by anyone employed by your company.
The best idea is replace who ever is in charge of your Pier Park Store on Panama City Beach, Florida. you must get a lot of complaints about how this store is operated. Last time in store 3 days ago after shopping for 45 minutes in the grocery dept. I go to check out at self check out and it was closed, "You need to go to the other end of the store to check out," I let over a $100.00 worth of stuff setting in the cart after one of your employees said this to me and 3 other customers wanting to check out. They all agreed, dumbest or stupidest thing they had heard, We all walked out together.
Whoever came up with the idea to move things around so not even your employees know where items were moved too. I'm so tired of hearing the same answer from your store employees "The item out want used to be on isle 7 but they moved it and I don't know where it is now". It's bad when your employees don't know where to find an item, How do you expect your customers to find it. I have started shopping at Publix and what a pleasure it is to shop there, employees know where almost everything is and not have to stand in line for 30 minutes or longer to check out. Price is important but CONVENIENCE is also important. You idiots don't seem to care about convenience for your customers. Tried your free pickup and sure enough you could not get this correct either, Waited for 10 minutes at pick up and they could not find my order...what a surprise.. You have a problem at that store, its not my problem it's yours. Hope you can figure this out, good luck. Won't ever shop at that store again.
On 6/3/19 one was at Walmart at 3001 N State Road 7, Lauderdale Lakes, Fl 33313 at the pharmacy dropping off one's prescription. The attending pharmacy technician was on the phone for approximately 10 minutes without coming to one's assistance. After making an attempt to get her attention one's request was further ignored and one was told to have a seat. One's pain was very unbearable and needed immediate attention. The next attempt to get service, one was told by the technician that she the technician was on the phone. One had to resort to raising one's voice to be heard to get attention. One was told at 9.30am that the prescription would be ready for 10.15am pick up. At 12 noon one had a family member to pick up said medication, said family member was told that there was no drop off and after several failed attempts it was found under a different name. This kind of customer service is unacceptable.
Awaiting your respond
I have been a Wal-Mart shopper since 1988. My husband and I had a motor home and traveled all over the US.I have been to 134 stores. My home is in Columbus,GA and recently decided to no longer shop at Walmart. It began with shopping our local neighborhood Walmart. The store now carries mostly great value brands, which some are ok but there are products that I would rather stay on brand. Then came the self checkout lines. I really don't mind that if I have a few items but not with a cart full. Then I noticed that there would only be one regular checkout and sometimes only self checkout so I stopped going to then neighborhood. I then just went to the regular Stores. We have several here. Now there is the same situation. This past Monday I went to the store on Airport Thruway at 4pm. There were 2 registers open with lines of people waiting. an employee was badgering customers to check themselves out. I had $237 worth in my cart. I am 53 years old and in Renal failure. I don't have the strength to shop,scan, bag, load and unload my own groceries. I've decided I would rather go to Publix and pay for the convenience. Many of my friends at church are making the same choices. I know times have changed and it works for some people but there are many that are like me and it doesn't. Thanks for years of good values but if I wanted cheap off brand food that I have to bag myself, I'd shop at Aldi's.
My two year old was tired and upset. Which I dont know what two year old who hasn't thrown a fit in public. Your worker Constence mocked him by whining at him. That is not okay. She also reached out to try to touch him. I told her it was not okay to touch my child. In today's day and age you dont know if my kid is autistic or a sensory issue. He didn't give his consent to be touched. I let her supervisor I'm store know it was unacceptable but she didn't seem to care. This store was in Blackstone Virginia. I have a receipt as my husband checked out.
THIS IS MY PROBLEM MY BROTHER CAME HOME FROM LEAVE FRO KABUL HES MILITARY AND HAS BEEN GONE FOR 4 YEARS SO IT WAS A SUPRISE THAT HE WAS COMING SO WE RUSHED HIS BIRTHDAY TOGETHER AND I HAD TO MAKE A FEW TRIPS TO STORE WELL I GOT HIM HIS FAVORATE CAKE VANILLA WITH BUTTERCREAM AND THATS WHAT THE LABEL SAID ANYWAYS IT WAS CHOCLATE AND HE CANT EAT CHOC AND HASNT BEEN FROM YOUNG. SO NEEDLESS TO SAY THE STORE SAYS THAT THEY DONT LABEL THEM THEY DO IT AT THE WARE HOUSE SO IGUESS THEY COULDNT HELP ME BUT CUSTOMER SERVICE HAD NO PROBLEM GIVING ME MY MONEY BACK AND DOUBLE FOR ALL THE TROUBLE OF HAVING TO GO OUT AND GET ANOTHE CAKE AND PAY FOR IT
AND THE OTHER PROBLEM IS THAT I GOT HIMD A REALLY CHEAP FISHING POLE TO FISH WHILE HE WAS HERE AND WHEN I GOT TO CASHIER IT WAS MORE THAT ITHOUGHT SO I SAID I DIDNT WANT IT SO SO SCANNED IT TO REMOVE BUY IT DIDNT REMOVE AND SHE KEPT THE ITEM PLEASE PLEASE HELP I HAVE MY CASH RECIEPTS FOR BOTH SITUATIONS IM AT MY LAST NERVE WITH THIS PLEASE HELP
Deceptive advertisement . And self check out machines that steal your money. Walmart store 1125 N Pine St, Deridder, LA 70634.On May 30 2019
we shop there and pickup pack of chap sticks which placed in a slot that said 1.00. when puchase price was 4.00 at check out also check machine cheat us of 2 pennies. it doesn't sound like a lot but imagine this done thousands of times with other consumers. I can only imagine the thousands of dollars stolen by a giant global co. who already reaps in billions and who don't care for their employees, Very sad. this episode has happen in the store here in Derider LA and in Leesville La Walmart. Very unhappy customer shame on you Walmart you are thugs . You don't rob with guns but you use technology and deceptive practices....
I have not received the replacement gallon of paint that was damaged when it was delivered to me and I put in a complaint about it weeks ago . 215-477-8734.
I keep seeing dogs in the store. They come in in purses and on ropes. They are in the food area, the clothing area, everywhere!! These are not service dogs. I know a service dog when I see one. These are pets and hunting dogs. Store employees say they can not stop them from entering. What type of customer do you want? Someone who plays by the rules or someone who makes up their own ?I can guarantee if I lit a cigaret inside I would be told to leave.
The pharmacist Olivia at the Beebe Wal-Mart store sold us an inhaler that doesn't work, she refused to replace it, refused to refund the purchase price and refused to give us back the prescription. Her only solution was for us to take it apart and fix it ourselves. My wife is still suffering without the meds and had to return for a new prescription. I told all this to the store manager Connie, she doesn't care and told me to leave. Been complaining to cooperate ever since, but so far nothing. Don't know we're to go from here.
I arrived at my local Walmart like I have done in the past 14 years. parked in front stall, and sat there for about 15 mins. then I decided to go inside and talk to the manger, One of the young kids runs in side, tells me it would be about 15 min! I looked at him and said, you could not tell me it would be 15 mins when you walked past my vehicle about 7 times!!! He got smart with me! I asked him his name! He told me it was none of my business! I told him I would never come here again, his replay was that's not a big deal. I'm very disappointed in the service that I received! I will not go back and I will voice my concerns with my friends and family.
Sincerely disappointed customer,
Bill Finnegan
One would think that returning a defective Walmart battery well within the warranty period with original receipts in hand would be a hassle-free, straightforward process. Think again! Leaving my disabled European vehicle behind in Cypress, I managed to make it to this Long Beach store, battery and receipts in hand. I presented the battery, and receipts, to the auto center personnel. This was done after guidance by the customer service department. The receipts revealed that the battery, Walmart's top-of-the-line " EverStart, 5 year, 3 year free replacement" , had failed after only two years. The failure was verified by another facility, and the in-op vehicle itself was proof-positive. But Walmart's succinct, & clearly printed warranty served only to confuse the auto center employee. He did not seem to comprehend the word "warranty"; obviously not comfortable with the many nuances of the English language. He immediately became loud and pugnacious, demanding I present the receipt from the shop that tested the battery! (What shop issues a receipt for a free battery test?!) "Where is the shop?" he demanded. "I want the receipt" he angrily continued. Becoming smug he then stated "it will take an hour to test the battery". I remember thinking "what country am I in?". It became clear the employee seemed to have been schooled in the realm of "mordida", and my continued presence would yield nothing but continued insult. So I unhappily departed, defective battery in tow. I am certain, if Sam Walton were watching, he would be saddened and disgraced. REP, Laguna Beach, Cal.
trying return a tv that was purchased at your store. they were very rude. I would like someone to call me. your west Brownsville, store
****MILITARY ***** (Navy) son has horrible experience at this Walmart location on Memorial Day leave. On leave looking to purchase some headphones so he could use when back in Virginia.. VERY SAD that he had to deal with this and especially to be treated as he did something wrong. I asked for Walmart to step up and do the right thing. Here is the story: We stopped in to purchase a set of Apple Airpods only to walk out of the store and open the package to find a lighter, vape pen pieces inside the case. Someone had repackaged and placed it for sell. We went into the store right away to speak with Assistant Manager, he stated that it was not a legit product. He would not replace or refund the item even after verifying the video surveillance. We were told to call Apple. Had to call the police and file a report at the store. Next Day spoke with the Manager Ruby, she wanted to review the surveillance and was going to get back to us and of day. That did not happen, I called back after waiting for a return call only to find out she left early for the day to attend a family event. Nice to know what she was enjoying herself while our family had to deal with the aggravation. Called again next day and she started they couldn't do anything, she did call the Vendor and Apple stated they were not going to handle. I've requested a response from her corporate office but don't expect much. If you purchase electronics or higher dollar
from Walmart it would be in your best interest to verify the merchandise before leaving the store. I get the store would be leery of scams but this was minutes of leaving the store. This has gone beyond the money and is more about principle. I've reached out to a few local news papers to share the story in order to prevent other from having to deal with this.
I went shopping at your Duarte, CA store. I was going to purchase 12 pack Shock top, 4 pack red bull and 4 pack monster. As the cashier was ringing up the items she asked for an ID, I let her know I did not have it on me, I was surprised since I am 56. My 32 year old son walked up and showed his ID. As the manager walked up, the cashier said she could not sell the beer to us since I did not have an Id. The manager said it was policy and that they could not sell it to my 32 year old son even if I was not with him for a 24 hour period since I did not have my ID. Unbelievable! Every one in line was staring at us, your employees were cavalier and seemed inconvenienced by us, that we were bothering them by needing clarification on the policy. I am happy to report that my local Albertsons had Shock Top for a good price as well and sold it to my 32 year old son even though his 56 year old mother did not have an ID. I agree with a policy of verifying the age of individuals prior to selling alcohol but once my son showed his ID verifying he was over 21 the sale should have taken place.
Today was the 2nd time I have tried to buy a tv at the Harrison Walmart. The 1st time was last year. First I could not find anyone to help me.
Everytime I asked for assistance, I was to told to wait and someone would be with me soon. New customers enter the department and someone would walk up to them and if they needed any help. I was very stupid because I waited an hour before I left the store. I went to best buy in Branson and was help within minutes and they answered all my questions and were very helpful. Today, dump me, went to Harrison Walmart to buy another tv. I did find some to help. this is what happened. I asked two questions about the tv,s. He answered both and started to walk away. This is Friday ant your ad on the Walmart page stated a sale for the holiday weekend. I asked if the sale was on or if it was just on Monday. He stated the sale started earlier in the week and all the sale products were gone and if I wanted to buy a tv that was on sale I should have been there earlier in the week. I don't know what is wrong. I guess I am not young or pretty enough because those employees will spend lots of time with them. I am just one person and I know my business does not mean that much. I don't buy groceries there and most likely still will. But anything else I will go somewhere else. You should tell you employees that it may be a lot of fun to wait on the young and pretty, but it is the older people that have the money. And trust me, WE will go somewhere else, Our money matters, and I do not have to spend it at Walmart..
Like I said, I may still by grocerties but any anything else I may need including electronics I will go somewhere other than Walmart
Margaret Metzgar
why is it when you purchase some Great Value products you get sub standard quality, i purchased a 12 oz package of Great Value thick cut sliced bacon after opening the package the bacon has a couple strips normal sliced (not thick sliced) and the rest is almost paper thin this is very deceiving i am very disappointed in your product i would think you would have better quality control standards than this
Hi, This Mahesh, I am this Reynoldsburg Walmart customer last 19/20 years, used to be a business customer also, and getting Tire and Lube service for me and my brother's family, around 6 to 7 cars and vans. This time I am terribly disappointed with Walmart Tire dept. at 2793 Taylor Rd. Reynoldsburg, Oh. 43068. who’s selling Goodyear Tires and not honoring either Road Hazard warranty or Goodyear 65000 mile warranty.
I purchase Two Goodyear Tires Assurance Auth from Walmart in Reynoldsburg, Ohio, in Nov 2016 with 43034 ml. both installed in front. As of routinely for the rotation and balancing, I went to Walmart this past Sunday morning, May 19th, they were balancing and rotation, but in the same evening with my bad luck I ran over somewhere on Nail and Screw on each tire. I went there for repair on Monday, May 20th evening at around 4:30pm and found due to some reason they closed the Tire department. Timings are 7am to 7pm. Then I went there on Tuesday, May 21st. at 2pm and explain to Mr. Tom. The way he acts, I feel like he is not in mood to honor the road hazard warranty and Mileage warranty. He makes excuses like I bought the tire 3 years ago (acutely 2yr and 6 months) and your tire don’t have enough tread on the Tire so we cannot replace your Tires, and he was forcing me to buy two new tires. In our conversation at one point he said (You just want free tires. He doesn’t have right to disrespects me like that) and I told him I am not here to get free tire I have a road hazard warranty and you guys should replace these tires under road hazard warranty. And then he calls Mr. Garly to handle this, they have more than 5 minutes’ conversation in between. Mr. Garly he acts like a supervisor and he also said my tires are not in good shape and refuse to honor me with road hazard and Mileage warranty. If my tire is not in good shape, then why they didn’t tell me at the time when they rotate and balance the tire and they did not even mention on their service order sheet. I told him how long I have been coming to store for all kinds of services and you guys treating me like this. Also in the rotation and balancing time they totally ignored that pothole cut. Most of the people working in Tire and Lube department are totally nonprofessional and non-technical and careless, and don’t care about Customers safety. When I ask him can I talk to the Manager then he said he don’t have any manager available right now. When I ask him to find some manager then after 12 to 15 minutes he came with lady Manger from some other department, and she repeats the exact same thing what Mr. Tom and Mr. Garly told me.
On first tire I have 4/32 and on second tire I have 2.75/32, They still in good shape to drive another 15K to 20K miles. Right now I have 86242 ml. means I drove only 43208 miles. I still have 21792 miles to go, according to Sam's Club, Tires still in good shape and Walmart should honor the Road Hazard warranty or Manufacturer warranty.
I would like to know how Walmart management justifies this situation and punish those people.
Today May 21st I purchased 4 Goodyear Assurance Comforted Touring Tires from Sam's Club with the best deal. I am pretty sure of myself and my family, Walmart lost valuable customers.
I am still holding both Tires with nail and screw in it. And one of it also have pothole cut on it, Pease see attached pictures. My contact number 614-961-2803 and email add. bharat168@gmail.com
My contact number is 614-961-2803. And my email add. bharat168@gmail.com
I was on your website and I wanted to buy your v7 dyson cordless vacuum cleaner for $299.99 When I looked up the website a day later It said that vacuum was now $399.99.I complained to your corporate head office and all I got was a woman named Sabrina V who I could not hear properly, Im pretty sure she was doing that purposely because 1 minute you could hear her clearly and the next you couldn't. She kept on asking the same question about the vacuum cleaner and then would go away and check,.she did this many many times, finally she said she found the item. I asked her if she would order it for me since I couldn't find it on the computer anymore and she said yes. My visa account number was given to her plus my adresse then she again said she would CHECK! when she came back she told me she would put me in touch with another customer service rep. That rep gave me the same bull and I was getting nowhere so I hung up. If walmart advertises a product on line and does not say when the sale is over they should honor that price for the same item!!
Yesterday on May 21 2019 I went to Walmart in the Ephrata area. I bought a 16 oz container of Wilton Rich Chocolate Icing. When I tasted it it tasted terrible. I looked at the expiration date and it had expired August of 2017. I was very disappointed as I had expected a good rich quality tasting icing. Also this was for my cake I was decorating for someone's birthday. Is there anyway this can be looked into and steps taken to fix the problem? I would like to see the old icing taken off the shelves of the Ephrata Wallmart in Pennsylvania.
I live half a mile from this store. Automotive department has a SLOW NICE gentleman working at cash register. He needs second young man at cash register. It ALWAYS takes LONG time to give a service. PLEASE send help!!!
I purchased a comforter from Walmart.com $57.49 on Friday 5/17/19.
It won’t be delivered until 5/23/19.
Today I got an email from Walmart that the price dropped to $24 . So I contacted Walmart for the price adjustment. I was told that the item came from another vendor and Walmart won’t adjust the price. When I order and pay my Walmart credit card I expect Walmart to honor the adjustment. If I wanted to deal with another company I would have gone to their website. I use Walmart trusting the integrity of the company.
I visited store #577 on Friday and again about 1 month ago to buy diapers for my granddaughter. On both occasions I am now being stopped at the door on my way out because the box of diapers are not in a bag, now you imagine putting a big box of diapers in a bag, but mostly you don't have bags to fit over them. Really so now your going to treat all of your customers as thieves because your large bulky items that DO NOT FIT INTO BAGS are thieves..... Its discouraging when I have to frequent this Walmart many times because I have to struggle to go to the mall or other places to buy items for my 15 month old grandbaby plus my 2 kids and husband and I. I suggest that if you dont want stuff not in a bag then you need to stop selling these items and put your stores to stuff that will only fit in a bag. Its very upsetting when people are starring at you like youve done something wrong and you have like 5 other bags in your cart plus a box of diapers and a potty chair. ( LARGE ITEMS) it's really disgusting of THE NOT SO GREAT WALMART TO TREAT THERE CUSTOMERS THAT WAY WHEN THERES NOT MANY PLACES TO SHOP AT. So I think you need to fix this issue with me now that this has happened to me now twice and I am almost sure if I go buy another bulky item that this will happen again. Fix your stupidity and don't blame me if your employees can't do their job correctly and catch thieves. Don't treat me as a thief when I have stood in your rediculous line because you won't hire people to work the registers and expect people to work for free by doing the self check out. So fix it, your not so happy customer......
I called to Walmart (1825 Rockbridge RD, Stone mountain Ga 30087) I asked to be transfer to the meat dept. I was left on hold for about 5mins, then call drop. I called back spoke to a African American women, I ask to be transfer back to the meat dept. She stated she couldn't transfer to that dept. She asked me how can she help, I ask her did you have the case of whiting, she stated I just left from over there and there is not no whiting today. To me that was very odd, I went a step further and use you Walmart app, that stated you all have whiting fish in stock, so surely I took the drive to the location, and discovered there was over 6 boxes of whiting fish. She straight up lied. I use a gift card that was giving to the school for us to by items we needed for the kids picnic on this past Friday. I used $73.34, which left a balance of $26.66. I went to you your Centerville store and the card decline. I'm like I know there should be $26.66 remaining on the card. I went to customer service, where it was discovered someone use my gift card. I had to pay out of my personal money, because you all have fraud. I was told to notify the Rockbridge store. I called and spoke to Timothy he advise me that I have to go back to the store where the card came from, however I live 1hr away from this store. He also told me that you all are aware there is a scam going on. With that been said, I don't feel like I shouldn't have to commute the other Walmart which is off of Peachtree industrial, to get my money back. I have been dealing with this since Friday, what a inconvenience.
Hi,
I have made an online order on the Walmart website with the option "Pick-up in store" on 13th of May. I have received the notification that it was delivered on 15th of May but the store is telling that they don't have it, not even after several days. The store is telling me to call Walmart Canada, Walmart Canada is telling me to contact the store. This is the worst experience I've ever had.
Regards,
Razvan
Large Holiday order from Walmart.com was received damaged and defective. Returned in person with store manager. Promo codes were received to make up for AWFUL experience. Final code did NOT work. Upon questioning with on-line chat my account was deactivated. Call center supervisors created new account for me so promo code could be applied. The new account was also closed. Tried a third time with supervisors instruction and assistance. Third account closed. All returns were accepted as an item cannot be returned without being accepted. Walmart has a return policy, yet they penalize a customer for using it. Items ordered from Walmart.com ALWAYS arrive with problems. Boxes, bags burst when thrown from whatever delivery service. Items inside boxes defective and damaged. You can NOT shop Walmart.com with confidence. I suggest Amazon as they appreciate their customers.
This is the second shipment that has been damaged in shipping. First it was almond milk not properly packaged and 2 half gallons leaked out completely before it got to me. This time I have 2 bags of flour torn and all over the box, and I am missing 5 pounds of sugar! I am in a very small town and have transportation issues now so I can't even get to the nearest Walmart, which is 16 miles away. I guess I quit ordering from them and start ordering from Target
This is a consumer complaint.
Yesterday, while shopping at the Grants Pass, Oregon Walmart, I was walking down an isle to get some Tums for my sick husband. While pushing my basket down the isle, an above cameo was filming me, and snapped pictures of me. I was not stealing, nor was I near any products, yet I could hear the camera click and two bright lights flashed off in my eyes. That is not acceptable and feel very violated by Walmart's tactics to invade my privacy as a customer and to take away my personal space and right to shop in peace.
I am appalled at their intrusion of privacy at my shopping trip of 5/6/19. In the past, I worked for attorneys and a Police Department and have never stolen a thing from Walmart!
When I called to complain, my call was given to an Assistant Manager, who said no pictures were taken and denied it happened. Then she said, apparently the camera was just "rebooting".. I do not agree.
I shopped 5/5 at store # 02955. I bought 2 outdoor chair cushions. I paid for them, with a basket of other groceries through the self-serve check-out. After scanning them, I placed them on the bottom of the cart while I scanned the rest of my items. Apparently on my way out of the store they must have slid off the bottom rack. They were lightweight and the material was kind of slick. After driving about 8 miles home and unloading groceries I realized I did not have the cushions. I have tried to call customer service 7 times in the past 24 hours. Either I get no answer at all when I call the store phone number, or if someone does answer they transfer me to Customer Service and then no one answers there. I let it ring and ring and ring. I would like to know if anyone turned in the two cushions. Of note, this Walmart store (133rd State Line, KCMO) has steadily gone downhill , in my opinion. It is the closest one to my home and I shop there on a weekly basis, but I am now willing to pay a little more to simply cross the road and give my business to Target and hopefully receive better customer service. These c/s issues arise and there is no one to address them. If you don't care, you'll soon find there will be many less customers to care for.
Daughter had a tire fixed and 12 hours later it's flat try to get it off lug nuts start breaking off. Call wal mart and he has no answers as to how I'm getting this tire off. So now I'm having to pay a mechanic to get it to his shop and get the tire off. On the 2 remaining lug nuts. Should also mention that it was already missing 1 lug nut before the tire was fixed. Found this out on paperwork. And when we tried to get the tire off.
MY COMPLAINT IS ,HOW RUDE AND INSULTING THE MANAGER IS AND 2 OF THE EMPLOYERSARE. 2 TO 3 WEEKS AGO I HAD AN ISSUE REGARDING A RETURN ON SLIPPERS. I KNOW THE RULES ABOUT HAVING A SLIP,. I';VE BEEN SHOPPING AT WALMART SINCE
2003.I MISPLACED MY SLIP I HAD THE ITEM IN FULL TACT .THE GIRL SAID NEW RULES, NOSLIP ALL YOU GET IS $3.00 REFUND AND
THE ITEM WAS $11.99 NOT ON SALE. THAT IS NOT POSTED ANYWHERE IN THE STORE,. FOR CUSTOMERS TO SEE.
SO I APPROACHED THE MANAGER AND HE WAS RUDE COULDNT UNDERSTAND HIM. AND WOULDNT HELP ME. AND SO HE WARNED
ALL CLERKS AT THE DESK,DO NOT REFUND $11.88 .THEN THIS SAT. WHEN I WENT SHOPPING 5/4/19 THERE WERE 2 CLERKS
ON GUARD. ONE WITH A 2 WAY PHONE AND ONE POSTED AT THE DOOR WATCHING ME LIKE I WAS A THIEF. I'M VERY INSULTED.
I RESENT THIS ATTUTIDE TOWARDS ME WATCHING ME LIKE I Was THIEF AND FOLLOWING ME. ANTOINETTE MERLINO
I purchase the majority of our groceries at our local Walmart Store located at 5101 SE 14th St in Des Moines, Iowa. Recently I have noticed that our store no longer carries the Rotella Bread that my family loves so much. I spoke with a Rotella employee at another store today (where they still sell Rotella Bread) and asked him what had happened. He said that he had heard that Walmart was going more nationwide with the merchandise that they carry. I personally believe in buying local. With stores all over the U.S., I would think that they would prefer to stock the shelves in each location with local products.
I would like to see the Rotella Bread back on the shelves at all of the Walmart store in Des Moines. As is since Walmart is not providing that choice at this time, I find myself going to other stores that do and that is an inconvenience for me, but worth it.
Please reconsider your decision to remove Rotella Bread from the selves by putting it back on your shelves.
Sincerely
Kathy Pullman
Des Moines Iowa
the pharmacy in granite city would not fill a Doctors prescription saying I need to talk to the Doctor it is not the job of Walmart to pry in my wifes medical history I will talk to a lawyer about hippa rights and Walmart.
May 3, 2019. I took a unopened DVD BLACK complete First Season 31398 28380 to the Customer Service counter 1650 W. Maloney Av Gallup, NM 87301 505-722-2296.I did not have the receipt. The cashier said it was Item not found. I told them it came from their store.
I asked to talk to the manager. An Assiatant Manager Vilda, said it did not come from thier store and refused to listen.
In front of a store full of people, she basically called me a LIAR.
This is Gallup, NM, the store employees are Navajo, and I am a white women, and flet attacked. The manager took no time to help, but continued to embrass me in the store.
Right now, returning the DVD is not an issue, but the act of discrimination is!
The DVD did come from Walmart, for Gallup, NM is a small town and there is no other place to buy DVD's.
The assistant manager is rude, neglectful, prejudice, and not a people person, and cannot handle store situations.
Maybe I need to seek other legal advice...
Geneva C Davis
1801 W. Aztec
Gallup, NM 87301
505-870-8167.
The gates you have installed is a pain in the you know what. You have added more self check out lanes and taken away full service. I hate this and so does every one I have talked to, I have gone to Walmart for years but I am seriously thinking of switching to Meijer in Danville, Illinois, Please do something to correct these problems. IT IS A MESS!!!!!!
OXFORD, MS
I WENT TO MY LOCAL WALMART STORE 00699 NEEDING TWO TIRES AND AN OIL CHANGE!
I WAS TOLD I COULD NOT BUY TIRES BECAUSE THEY HAD NO BALANCING WEIGHTS TO BALANCE MY NEW TIRES.
I SAID WELL CHANGE MY OIL THEN! I SPECIFICALLY TOLD THE WORKER THERE THAT I WANTED 10-W 30 OIL BEING MY CAR IS AN OLDER MODEL! THEY PUT 5-W-30 OIL INSTEAD. I TOLD THE WORKER TWO TIMES WANTED 10-W-30 OIL!
THE WORKER TOLD ME ALL 4 TIRES WERE BAD! THAT IS NOT TRUE MY 2 REAR TIRES WERE REPLACED AT MY LOCAL WAL MART 4 MONTHS AGO! THIS GUY DOES NOT SEEM TO KNOW WHAT HE IS DOING!
I WILL TAKE MY BUSINESS ELSWHERE FROM NOW ON!
NOT A GOOD EXPERIENCE IN OXFORD, MS.
ROY PITRE
we purchased a ATT sims card at your store in AZ we moved prior to using it lost our receipt only to find the sims card is no good...……...
too long of line checking out..more cashiers please..thanks.
All of the self check out lines. If you have a cart full of goods the last thing you want to do is check yourself out. there are 4 lanes that are not self serve. you can wait in line up to 45 minutes to get checked out. I used to be a checker at Albertsons if I wanted to be a checker and get paid for it I would still be a checker. there is no incentive to self check, how about 10 to 15% off since you are not paying a checker or a bagger. I normally do all of my shopping at Walmart but have changed to WinCo as my time is valuable and I do not have time to check and bag a cartful of items. Sad
Had a sign up for certain price and the car seat wrang up wrong price and would acknowledge the price!!!
I took my mother shopping Saturday around 1:00-1:35 waiting in line to check out when one of the worker bumped into my mom and I was talking to her that's when the worker kept looking and us with a ugly look and wanted to try and fight with me I really felt unsafe. I felt like I can't go shopping at Walmart in the day time anymore. The worker and her friend that also works there kept going as we was leaving the store. They are the workers that did the pickup. I call to speak to a manager to let them know and was told I had to call or report it to cooperate, felt like the manager did not care and did not want to deal with it.
I have purchased 2 batteries with in the last 4 months, first battery was bad per Aaa having to come out to start my car, Walmart honored the warranty and exchange for another. The same thing started happening!; Car wouldn't stay charged. This time I took it to the dealership , same thing bad battery reading. So I paid for expenses and a new battery from the dealership. I spent 450 . If needed I can send receipts.This is unfair, especially since the lady in the tucker ga location told me when I exchanged for this 2nd one that I would not be able to returned the second one if it was bad which it is.. this is unfair . I would appreciate my money back for the 79.00 dollar plus tax I purchase the battery for a dodge journey. I am a older person that definitely do not have money to throw away.. Thank you
Within last year I had wrong grocery items delivered. Only thing they would do is refund and that takes 5-10 business days and I could re-Oder. That means a customer has to go thru process again. This happened a minimum of 4 times so I canceled and told myself never step foot in Walmart again. I decided to try again as they are only major store close to me. On Feb 26 I joined again as Walmart plus. It happened on my first re-order, wrong grocery items were delivered to me. The hoops you have to go thru just to get items. I am a cancer patient and getting out is not easy much less carrying stuff needed. Wish they had a Ghost Buster for Walmart. Their customer service us just wrong.
I received a folding table which was delivered from my local store in 30909. It was damaged and I was told to return it to a FedEx store. I tried to but FedEx wouldn't take it because it wasn't delivered in a box. So I took it to the Walmart store that delivered it and I was told they couldn't take it back because it was damaged and they couldn't return it to stock and that it was to large to put in their return bins and that I needed to return it by FedEx. I told them I tried to but since it wasn't delivered in a box they couldn't help me. He told me he couldn't help me either! I've contacted Walmart by phone and the chat app and was told they would take care of it and give me a refund and that I didn't need to return the table and could donate it. This return for a refund still hasn't been processed for this order and my account still shows that it needs to be returned. I'm SO FRUSTRATED and disappointed in Walmart and I'm cancelling my Walmart+ account due to this matter.
I cannot believe this is the first complaint that you have received from the Easton Pennsylvania Walmart what is gods name are you doing? No one answers the phone it doesn’t matter if you call at 6 AM, 6 PM, midnight 2 o’clock in the afternoon it doesn’t matter the OPERATOR never answers the online pick up doesn’t answer no one ever answers. I am so sick of this. I will never shop at Walmart again you have got to be the
Since I bought my truck in 2021 and had its oil changed at Walmart in April 2022, I took my truck to have its oil changed and my truck failed. I took it to the mechanic and he told me that my truck had no oil. I just commented that he told me that the person who did the oil change did not work there anymore but he did not take a formal report from me, I just thought when I have done the disposition but already speaking with relatives they tell me that I can file a lawsuit so that they pay for my engine I hope you can help me thanks
Your shipping fee is $8.00 to high for a few items. I just canceled my w+ membership because I am not paying twice for shipping. Your company is the worst that I ever shopped at. You just lost a valued customer and I will never shop here again.
WHEN I TOOK MY OPTOMETRIST PRESCRIPTION TO THE VISION CENTER,WALMART,LA PORTE,TEXAS,THE STORE EMPLOYEE WAS CARELESS.HE ONLY CHARGED ME FOR THE LENSES.I DID NOT NOTICE IT AT THAT TIME.WHEN I WENT TO PICK UP MY GLASSES,THE FEMALE EMPLOYEE TOO MY GLASSES AND PROCEEDED TO PUT THE NEW LENSES IN IT.I TOLD HER THAT I WANT A NEW FRAME.SO SHE CHARGED ME $50 FOR FRAME AND $20 INSURANCE FOR ONE YEAR ON THE NEW FRAME.
WHY DO I HAVE TO PAY$20 EXTRA? WHY CANNOT THE WALMART GURANTEE AGAINST BREAKAGE FOR A YEAR FOR FREE>MANUFACTURER GURANTEE>
THE FIRSTBEMPLOYEE WAS NEGLIGENT.CAUSED ME INCONVENIENCE.
My complaint is that the cashier was rude and nasty the very worst experience that I ever had at Wal Mart and she had the nerves to tell me that she is a Manager. First of all I stood in her line a very long time, and each time she would open a plastic bag she would lick her finger who does that? I certainly did want her saliva going home with me hello COVID ,so I gave her a reusable bag I got from the register next to her and she said to me you tore the tag off I said to her it was already like that ,why would I tare the tag off she ask me to give her another bag ,so I gave her several more bags some had the tag on and some did not, so she proceeded to ring up my item the KitKat snack size bag rang up 6.89 which was the wrong price on the shelf it was price at 4.88 when I showed her the picture that I took her response was she can only give me the correct price on one item only that's what she was told to do she can only correct only one item if it's the wrong price when she ring the items up, then she got on the walky talky saying all her groceries is the wrong price every thing she got is the wrong price and I said to her how do she know it's all the wrong price you have only rung up one item , so here comes the young lady she call on the walky talky she was basically none responsive it was basically she wanted no parts of the lies that the Manager Cashier told
Customer service has folks who speak poorly. They know NOTHING about their pharmacy program and are of no help in using online filling and other matters.
Order# 2000106-78982072 placed
February 21 2023
Hello. I am extremely upset that the personal medical item (incontinence pads) in this order was left on my front porch without being enclosed in a shipping box or bag. (see attached photo taken by delivery person) I was not home at the time of delivery so it was on display to my neighbors for quite some time. This situation is very embarrassing to me, I trusted Walmart to get my personal medical needs to me in a discreet way and that did not happen. I am a frequent Walmart customer but now I feel let down and humiliated by this apparent disregard for my privacy.
Amy Zimmerman
I have been shopping at my local Walmart in Parker, Colorado for the past 20 years. I know many of the employees by name.
Yet, in the past year, I have been stopped many times and asked for receipts while leaving the store.
I feel like I am being profiled by the store and newer employees. I don't understand how a store with so many cameras still need to check individual receipts. Their security should be able to flag someone if they leave with items without going through the check out line or self-check out. Asking for receipts is just absurd and makes no sense, and it feels like they are suspecting/accusing the shopper without any reason.
Walmart should stop this practice and rely on their overhead cameras to catch shoplifters. If it happens again and I feel that I have been profiled, I will sue.
Target is probably going to win my business after all.
I just received the order I placed via the Walmart app, order # 2000108-46184128. It was for five boxes of 12 glass canning jars. When it arrived on my doorstep, I saw that it was on its end, indicating that the delivery person completely ignored the arrows pointing to which end should be up. I opened the box and saw that the packing was pretty bad, just some brown paper in the box that offered little to no protection. I pulled the paper out and found that the boxes of glass jars had fallen every which way (see the pictures). It appears that nothing is broken, but until I begin canning with them I won't know for sure. The slightest imperfection in the rim of the canning jar or the lid can ruin the canning result. I am very unhappy with the way my order was packed and delivered. Walmart needs to do three things:
1. Do a much better job packaging fragile items like glass jars.
2. Make the "this end up" instructions much bigger and easy to see on the box, and mark the package as "fragile."
3. Work with your delivery services to ensure that they treat fragile items appropriately and keep them right side up.
When we shop in walmart there is never 6xl shirts and if they are their plain Grey or black and when we asked about it they said no we don't sell things that size sorry check online which we have but they arrive and they fit like an xl
They did not use my road hazard when I brought my flat tire in to be fixed. I purchased the road hazard on my set of four tires. I received a free tire last year on my flat tire. He still charged me the price of the tire this time.
Jim Marquez
I called the Walmart Pharmacy in Pace Fl, to ask for a couple of Lisinopril meds for high blood pressure on 2/17/23. I discovered the night before i was out of them and the refill was out. I made an appt. that day for Monday 2/20/23 w/ a new Dr. I needed just three until Monday. The Pharmacy Tech, Stephanie said the Pharmacist said he couldn't give me any since I was going to a new Dr.. I would have to call the former Dr. and get a refill. I had not changed Drs. yet. So I called the former Dr. and got an appt. to go in but still needed the meds until then. The Pharmacist, Jeff Scott still refused to give me the emergency meds and said he would get in touch w/ the former Drs. office. I waited until the next day, Saturday and called the Pharmacy and they said the former drs. office gave me a prescription for 30 days. The Pharmacist, Jeff Scott had decided I guess to give me the 3 day meds before but never notified me. The tech was reading to me the notes. So this was 2 days w/o my blood pressure medicine and it was sky high. My complaint is this pharmacist could have given me the 3 day emergency meds and let me go on to my appt. on Monday but wouldn't. I am transferring my prescriptions somewhere else because of how he acted. I am an elderly person who has trouble keeping up w/ meds and agree it was my fault I ran out but he could have been kinder and gave me those three days legally under Fl law. I'm terribly disappointed w/ his service to customers.
Delivery I've been waiting over 12 hours for a scheduled delivery only to be told it will be another 2 hours+ totally not acceptable
Hello good afternoon I want to make a complaint about not receiving my Keurig K-Classic single serve k-cup pod coffee maker I ordered the coffee maker on February 10th of 2023 from Walmart and 2000-107-02956088 item was supposed to be delivered yesterday on February the 16th 2023 at 1:00 p.m. I was at home then the time change to 3:00 p.m. which was order Thursday February 16th of 2023 the same day and then the time changed again to 7:00 p.m. on February the 16th of 2023 and I still never received the item from FedEx and the tracking number to FedEx is 3 9 4 4 7 6 2 4 9 5 9 6 and I feel like the FedEx worker doesn't want to deliver my order put deliver and I still never received my order I've called Walmart customer service five times today and the only excuse that I can have from Walmart tell me is I can either get my money back sent to my account or I can come into the store and purchase the coffee maker again after I receive my money back but there's nothing else that they can do and I've had Walmart and FedEx message the driver to bring me my package and I won't get my package until February the 24th but it's still saying that the package was delivered yesterday and I was at home all day . And I talked to more than three different people I've talked to Darien which was a lady I've talked to Abdul today I'll talk to Kareem at Walmart customer just feel like I'm getting them running around about my package and I'm very upset about not receiving my order and the customer service for Walmart so I will give you guys no stars all I want is my order of my Keurig K-Classic single serve k-cup pod coffee maker if you have any questions my name is Mrs Shmair Cotton
went to Walmart in ash flat to get pil changed today. Two other people were in line also to get simple oil change and had been there 2 hours. After a long wait with none of us being helped and they were not working on anyone's car. was told by one employee that I could find that there had to be 2 cars needing service before they can pull in any car. What kind of crap is that. Not to mention there was already two people needing oil changed and had waited 2 hours at this point. Is this really policy or just stupid employees. Do I need to find somewhere else to service my cars. I'll be sure and pass word along what stupid policy this is.
Defective coffee pods from 3 boxes of Great Value 48ct decaf Breakfast Blend medium pods.. at least half of each box the pods are defective.. bought a new Keuric coffee pot and pods are still not working properly … This is the only decaf pods that I can find… Please help correct this defect in pods!Marcia
One cash register open in the whole store, line is long as hell, self check out has only one employee there, he is helping me and trying to help 4 other customers at the same time which takes out from me checking out. Employee calls the manager and they don't come until one on the floor is flagged down by me, she helps but what she did didn't work, she wants to agrue with me and the employee like she's right but we keep telling her what was happening but she didn't want to listen to me or the employee. Well what does that say, customer service training? Duarte, Walmart on Mountain exit
My order from a Walmart plus order was never delivered the driver without contacting me turned around and returned it to the store which I tracked btw! I called and asked for it to be sent back out was assured it would be it wasn’t so I called again and it wasn’t again! So I called again and asked for a refund and was told I would get one after they elevated it I’m still waiting!! I called again if your counting I called a total of 5 times was told it would refunded 3 times and was told I would get 2 $15 credits (btw I never got either) and never got my refund yet either I canceled my Walmart plus yesterday needless to say why should I pay for an order I never got!!! And further more I tracked the order back to the store and was told it hadn’t reached the store!! Lies upon lies upon lies I want the refund I don’t want to call a 6th 7th and 8th time and be lied to again my email is wrong it’s mahof347@icloud.com I haven’t been able to fix it because it says I have an account and except for my health care account I can’t for the life of me figure another one. Customer care has got to improve!
Hi. I ordered an online order. Only half of my order was available and they didn't let me know until after my pick up time was. My order number was 2000107-67902845.. the item said it was available but it wasn't. The store stocking managers need to keep up with inventory. And now I have to wait for 3 days for my money and the party is tomorrow. That is not helping the customer at all. You guys are just passing the ball and I'm not going to stand for it. If I place an order and you immediately take my money then when I refund it, it needs to be immediate. Now there was no purpose of me even getting any of the order. This is ridiculous and how are you guys helping the customer? Your customer service skills and positive experience has went down. Walmart service is not up to standard and this matter needs to be handled because I am not satisfied. This is the worst experience that I have had. Walmart is always messing up an order, nobody knows anything, or you're forgetting stuff. I don't know who took over but they are not doing a good job at all . This is the League City Supercenter. I would like an email reply. This makes no sense.
My name is Daneka Hair I Was Recently Hired for Walmart patient care coordinator my first day was (February 14th) I’m writting this complaint on the manager name (Mr.Wade) mr.wade was watching females in inappropriate ways he recently canceled my contract because I was seeing what was going on I’m also complaining because he pulled me out the class for talking to another associate an I was laughed at what she said because we was having a conversation he also lied an said I was disrespecting an being funny with the trainer which I was not she was going over how to work the phone I didn’t know the name of the phone I asked her I thought it was (Avaya) but she corrected me an told me the correct name of the phone at the beginning of the training which was February 14th we was told (if you have an important phone call please let a trainer know then you can go an take you call ALSO we was told we don’t have to let them know when we have to use the restroom because we are adults I only went to the bathroom twice which was to change my sanitary napkin an was in an important phone call with my lawyer because I was recently in an accident I’m the only one he pulled out of class when it’s several of associates walk out all day I watch everything an watch everybody walk out I even told the trainer what was going on her words was (ok you fine I see you )he pull me in his office tell me I’m disturbing everybody by walking out I explained too him “sir I only walked out to go to the bathroom to change my sanitary napkin twice an was talking to my lawyer he even seen me step out it wasn’t sounding good so I had was rubbing my head worried about what my lawyer was saying he rubbed or tapped me in an inappropriate way an said “is everything ok” I responded with yes this is my lawyer he said ok he also told me that I need to move away from the other associates they don’t have computers (February 15th was the day we got our laptops ) he was basically trying to argue with me he told me I need to schedule when to change my sanitary napkins an I need to schedule my calls I’m said sir how can I schedule when to change my pad I can’t have that just sitting on me he told me well you need to make a change I said we was told at training something different he also told me don’t tell the trainer anything come tell me so I’m like I suppose to just walk out an not tell her I’m leaving I told him I feel assaulted an some type of way he also was watching another associate behind an stopped watching when he caught me looking at him I just feel like I shouldn’t have to even say I’m going to change my sanitary napkin when I picked up my purse infront of him an went to the bathroom he was basically telling me I can’t change it an was giving the younger associates inappropriate nicknames & would stand behind them an just sit there he would stare at any female an giving them winks an a inappropriate look for them to watch him back I really feel like he sexually assaulting me I got a call from my recruiter at 8:52 lastnight saying they canceling my employment so I’m calling my lawyer and I’m taking this further I don’t feel like it’s right the address is 2354 Commerce Park Drive suite 100 Orlando Fl 32819
I was at this Walmart day before yesterday and one of you guys workers jahsiah her I’d said.
Was constantly on the phone and not helping what so ever she also caught a attitude when asked a question. She was so busy arguing with someone rude attitude horrible customer service I would not tell my family to shop her what so ever. Also as I was walking out all I hear is I will beat somebody ass over my gf if that’s the case she shouldn’t work my wife had the same problem when she came with the same person I’m sick of going here not having a good experience
my Receipt # 7sh6cb16bztc
I just shopped at this store and bought $155 worth of groceries. There were not any regular check stands open and i ended up checking myself out at a scan and go #304600604160. I had several employees walk by the front end, including one that was filling candy slots on the check stands. No one bothered to open a register. When i finished, the girl standing at the podium for the scan and go did thank me, and i told her i was upset that they had no regular registers open, she said that one of the checkers had to go and find the manager for some reason and thats why they had no regular stands open. Poor excuse. The lady behind me was in a wheelchair and had to wait for me to finish. Unfortunately i was half way through my order when she pulled up. The other scan and go lanes were busy also. This is not customer service! You have some of the nicest people at that store , but i hesitate to shop there any more. Shame on you!
I am new to online shopping with Walmart and my first time i had a bad experience. For some odd reason. Accounts keep getting cancelled and Walmart some how feel that keeping someones money for no reason I would like my money back or i will file a law suit you have no right to keep my money.
On Jan 28 bought an Uber gift card for $50 the card did not work it said it was not active
Went back Feb 4 explained to manager she said that the card was fake and that she sells these all the time at Walmart
Wanted my money back or another card
Manager refused and said it was a final sale knowing that Walmart sells fraudulent cards
I just want my money back it is not my fault that walmarmart sells fake cards if I knew that I would not of purchased a fake card
Today Walmart delivered an order that I had placed last week. The problem is, I got somebody else's order. I contacted a Walmart agent and told him what happened. He said that my order was apparently lost and that the driver/delivery person substituted another person's order. This is UNACCEPTABLE! I had been watining for this order because I have a doctors order telling me that I need certain dietary items daily...now that's all screwed up. I was refunded my money/benefits at my request and will place a new order with SAFEWAY.
hi i applied at walmart the one on 9990 belvedere rd in west palm beach fl well i call all the time to check on my application no one ever picks up i went to talk to the lady name jessicia thats in charge of the hiring and she told me she will call me and 4 others girls that day never did she had a nasty attitude with one of the girls the way i see it she is racist i have a friend that works there and she told me jessica sits down all day never answer the phone and tells people that she is not there so no one can talk to her about the application i dont think a person that is like that needs to work for this company
There should be a Toilet icon before the first STAR because Walmart customer service is in the toilet. I have a bad email account on my Walmart+ account and I cannot do any verifications, cannot edit the bad email address since the verification for doing so is (yes you guessed it - via my incorrect e-mail address0, No backup text verification. Chat won't help you and you can't be given a good telephone number to get account tech support. I have wasted hours on this merry-go-round with no end in sight.
Needed to cash a check. Called to ask what time the customer service closed. Was told 8pm. I drive 35 miles one way and get there at 7:30 and was told customer service was closed because they had no employee to work customer service. Then purchased 120 dollars of groceries and get to check out and all check outs were closed. I had to self scan everything. I do not work for Walmart and should not have to do your job. Had family member arrested because 1 item did not scan. This is unacceptable. I expect a return response.
While my husband and I were having a discussion concerning the return/refund policy with one customer service rep (who claimed the store manager was "not around"), another customer told another rep at the next register that "she would like to buy her a bottle of wine for having to deal with us." To that, we simply replied "since you don't know what we're discussing, perhaps you should mind your own business." And her loud response to us? "GO BACK TO NY AND F.U." This she yelled in front of at least 10 other customers and approximately 5-6 store employees. I do realize that the store employees had no control over what this crude customer yelled, but my complaint is that your employees thought it was funny and did nothing to defuse the situation. They just stood there and neither did nor said anything. Let me just say I have never in all my years seen such poor behavior by any retail store employee. This is such a poor representation of Walmart. I shop at this location often, and use the pharmacy (and let me add that their employees are exemplary). For all else, I will avoid this store like the plague. Shameful.
the operator at your temple location named Ebani alegidley the store manager and the only one on could not look my balance up for my discount card. Im disabled in a wheelchair and in a nursing home. I expressed to her the 800 number was to small for me to read could she please assist me. No I can not. I'm so upset.
Hi my name is Gladys Padilla I have a claim against Walmart it's going on 3 months since the incident and I still can't seem to get a hold of anybody from Walmart to be held responsible for messing up my vehicle my car needs to be fixed I need somebody to get in contact with me thank you
I've been trying to get a refund for a order that I placed in March 2022 that I didn't receive until September 2022. See by that time I had forgotten about it and purchased some more, so when the order arrived (6 mos later) I no longer wanted them. Now of course the window of return had long been closed by this time. Since then I've spoken to several individuals about this issue and was promised a refund about 4 different times to no avail. I have just been getting the runaround about my refund. I'm sending you this email in hopes that you can resolve the issue for me and that I can get my money back.
Name on My Walmart account: DaVonna Patterson
Order Number: 3492240305716
Date ordered: March 19, 2022
Items: 2 pair of Sterlng silver and diamond earrings at $59.97 each
Email on my Walmart account: ddavonna@yahoo.com
Concern/Issue: Refund for items that I received 6 months after I had ordered them.
My Shipping and Mailing Address: 4110 Elmont Terrace
Apt B Door Code 9440
Indianapolis, Indiana 46235
This is one of the many emails that I've received promising my refund:
From: "help@customercare.walmart.com" <help@customercare.walmart.com>
To: "ddavonna@yahoo.com" <ddavonna@yahoo.com>
Sent: Tuesday, December 27, 2022 at 04:35:35 AM EST
Subject: RE: Refund for Invoice #3492240305716
Recently you requested personal assistance from Walmart Customer Care. Below is our response and a summary of your request.
Reference # 221226-Response:
12/27/2022 3:35:22 AM (Central Time)
Hello Davonna,
Thank you for contacting walmart.com. I am Muhammad Ahsan and I am here to assist you today.
Sorry for the inconvenience that you have faced regarding your refund. Please accept my apology for the same.
Please note that I have again escalated to my billing department for the refund for your order number 3492240305716. Please allow 3 to 5 business days for the same.
Your patience is highly appreciated.
Sincerely,
Muhammad Ahsan
Walmart Customer Care
Was in store on January 5, 2023. Had done Spark shopping. Went to self check out. Scanned phone. Packed customers items. Scanned my personal items and then bagged them. Had receipt. The whole time the associate was watching only me. Another man passed by me after his check out, he didnt bother him but he only watched me and I knew he was watching me but I hadnt done anything wrong so I continued. He left his post where he sas to watch the customers at the self checkout to walk over to the door checker. He pointed me out and then told him to check me when I came and as I approached he tried to walk away and I told him that I knew what he hd done and that he deliberately profiled me only and then left his post to warn the door checker to stop me. He denied it and I asked for a supervisor but he kept walking as if I wasnt talking to him. I walked to the other end of the store asking cashiers for a Supervisor and they pointed her out. I asked could I speak with her and she shook her head and also saying no because she was getting off of work so I asked for another one. Meanwhile I was standing there getting no assistance but then looked down and saw the gentleman who was watching me talking with someone. This person came to me and I introduced myself and began to tell him what had happened and how it happened and he says to me, yes he already told me what happened, as to dismiss what I was telling or to say basically he was in the right. He said to me well he wanted you checked because he saw you with only one receipt and I said ok, yes here is the receipt but how many receipts should I have for one cart? I said that is not a reason to profile me and then having me checked. I said he could have come over to me if he thought I was doing something wrong but I was right in his face checking out and I have a receipt. I said most people stealing have no receipt and I said if he would have been doing his job properly he would have seen me follow the Spark shopper check out steps. The supervisor or team leader then proceeded to tell me well if someone looks suspicious then we check them and I said LOOKS SUSPICIOUS???? I asked him what did that mean because I didnt know checking out my groceries at the self check out would constitute suspicion. He then tried to clean it up. I was done talking to him.
The supervisor who could not help me because she was getting off of work, was there to listen and then put in her reason of why they dont approach people if they feel they are stealing. She said its because they could become hostile. I said well whether its the checkout watcher or the door checker a person can still become hostile. What he did was zero in on me. He did not watch the other customers and he walked away from his post so while he was gone someone could have really been stealing. I couldnt understand that if she couldnt help me in the first place because she was off work then why was she still there talking? I proceeded to the door and was checked by the door checker. We had some words. I then allowed him to see my receipt. He asked about the items not on the receipt and I then said, I am a Spark shopper and then he said oh and I said, yeah like I said it was an assumption before any questions were asked. I said you and the other guy profiled me because you saw me with one receipt for one cart. I left the store. I can be reached and would like to be reached
Order groceries online and went to pick them up yesterday I sit in the parking lot for 2 hours waiting for my order to come out after they asked me told me it was ready ask me to come check in I did so at 3:00 at 3:00 p.m. and I was still sitting in a parking lot waiting 2 hours later I actually had to get out of my car go to the door and ask like three separate Associates three separate times where my order was because I was late doing a bunch of important things and ended up losing a contract I had with somebody about some cattle feed and I'm really disgusted with how long I had to sit in a parking lot after you guys told me that my order was ready so and on top of that I did not receive my entire order and I was charged $76 for two bags of groceries two bags and all I got was spaghetti and a box bell peppers tomatoes milk and that's about it 70 something dollars that's ridiculous I would really prefer a refund and I have not touched any of the groceries in fact they're still sitting on my counter I'm just about to take them to y'all's parking lot and drop them off cuz I'm so angry about my experience
I HAVE BEEN PURCHASING FROM YOUR PHARMACY IN PLACERVILLE CALIF.
THE PRESCRIPTION METOPROLOL FOR THE PAST 10 YEARS FROM WALMART.
I DO NOT HAVE INSURANCE,
THE CHARGE FOR A 90 DAY 25MG HAS BEEN $24.00.
THREE DAYS AGO MY DOCTOR SENT A PRECRIPTION FOR METOPROLOL 25MG 90 PILLS.
I RECEIVED AN TEXT MESSAGE THAT MY PRECRIPTION IS READY FOR PICK UP.
AND THE CHARGE IS $82.92.
IM THINKING THERE MUST BE A MISTAKE,
WHEN ARIVING AT THE WALMART PHARMACY I ASK THE WOMAN, I HAVE ALWAYS PAID $25.00 FOR MY PRECRIPITON, WHY
IS THE PRICE $82.92?
SHE SAID SHE DIDNT KNOW.
I ASK IF I COULD TALK TO THE MANAGER?
MINUTES LATER A GENTELMAN CAME AND ASK ME IF HE COULD HELP ME,
i ASK HIM WHY THEY ARE CHARGING ME $82.92 FOR MY 90 DAY PRECRIPTION INSTED OF $25.00 THAT I HAVE ALWAYS PAID.
HE WAS LOOKING IN THE COMPUTER,
THEN TOLD ME IT'S BECAUSE THEY HAVE CHANGED TO A DIFFERENT BRAND.
I ASK HIM, DID MY DOCTOR PRESCRIBE A DIFFERENT BRAND?
HE SAID NO.
THEN IT MUST BE WALMART DECISION TO CHARGE OVER THREE TIMES THE ORIGINAL PRICE TO IMPROVE THE BOTTOM LINE.
I CALLED WALGREENS AND THEY QUOTED ME $19.46 FOR A 90 DAY PRECRIPITON.
THEY WILL BE MY NEW PHARMACY.
JERRY COLLINS
This is by far one of the poorest experiences I have ever had. I ordered a replacement money card and that is where the positive experience ends. I have not been able to activate this card after calling multiple times. I am frustrated at not being helped and repeated being disconnected while waiting on help. What was the point in creating a case number when I still have not been given a solution. I am not able to get to r code for activation and that seems to keep falling on deaf ears. Surely there is another way to activate this card. The code is required for the app, on Walmart.com as well as via the automated system. It is NOT an issue with my phone provider but I cannot seem to get help. There was no delay in taking the $5 service fee….but I’m not getting serviced. There is NO option to speak with someone domestically about the issue and my frustration level is rising. I am now questioning what I need this card for if I can’t use it. And sure I have access to my funds, if I want to pay to get my own money. I am at my wits end and still don’t have a resolution
Yes I had ordered a couple things online last night to the Walmart and I didn't order no membership and they when I tried to get a free delivery it ended up charging me 98 dollars and I would like to have that money back and it's not right for you to take my money like that and I don't do memberships over the phone thank you ASAP already turned it into the Federal trade and a better Business bureau so that money better be refunded back to my debit thank you
I have cancled my walmart + account in dec.2022 january they took 13.99 twice feb.2023 they took 13.66 twice again .i have a refund of dec.charges but what about the rest .why can yall take double money and not return it.very angry.
I was shopping at Walmart today in Chipley Fl. I have never had a problem there before. But today as I was shopping I noticed an employee giving me a dirty look. At the time I didn’t think anything of it but then I went down the aisle where she seemed to be working. It was the candy aisle and there were other employees present as well. As I approached her she muttered under her breath about me calling me ugly. Then she called over the other employees and started telling them I was ugly too. One older employee told her to stop being stupid. But she continued and commented on how I was dressed. I had on a pair of blue jeans and a tee shirt. She made me feel extremely uncomfortable. Her name is Tatiana and she has orange hair. Thus should not be happening by employees. If she thought I was ugly she should have waited until I was out of war shot before saying anything. Let me also say I do not know this woman. I’ve never seen her before today. Shouldn’t Walmart employees be kind and considerate to the customers?
Order #200010737279373 I called 4 times to get my money back on a cancelled order of $251.76. They are refusing to cancel it agter 4 attempts and I never received my items!
I placed a order on Walmart online on 1/13 and waited for my items to be delivered, first scheduled delivery was for 1/20 and it never showed up location was in Oklahoma, so I knew it wasn't right. So I waited for it to update and eventually it did saying it would be here by today (1/25) and I was like okay. so what is with the constant delays it has now updated to it will be here tomorrow. I do not appreciate constant delays and disappointments if its gonna be make sure it is and if now don't put a date on it
I too my 2010 BMW 328i into Walmart, located in Crawfordville ,Florida To purchase a new battery as I did on 12/31 2019. The battery was an H7 battery, The young man at that time was very professional connected the system to it so that the memory was not deleted, also he coded and registered the new battery to the car, no problems car worked perfectly. Took it in yesterday to have the battery replaced. It too about 2 and a half hours for an oil change and battery change, The tech took the battery out after finally finding the battery (trunk location) and had issues putting in the new on. Finally got it in the car would not start, started saying in may be the alternator, but it wasn't I had it checked before going to the walmart. Drove the car to walmart with no issues at all. they cranked it up and drove it inside, no issues, once he finished the car would not start. They jumped my car off and the car immedilately turned off 50ft approx and would not start anylonger. Spoke with the manager this morning, he advised me there was nothing he could do. He could not undue what was already done. I have never heard that from a mechanic in my life. Having my car towed to Capital BMW because I cannot get any help at Walmart. I know if they have damaged my car in any way, you will be hearing from me again.
P.S. Hoping to hear from you soon!
thanks
Henry Thomas
the acting manager NOAH was asked about access to the bathroom to Mr. Emanuel Payton on Tuesday January 24, 2023 at 1pm. He indicated they have no bathrooms. Mr. Payton indicated that they do and the manager (Noah) said they do not and walked away. An employee then walked up to Mr. Payton and walked Mr. Payton to the bathroom indicating the urinal was broken but he could use the toliet. Why did the manager not extend the same courtesy?
I was at the register at 11:00pm but the militant acting manager said the registers are closed even though cashier's were standing there.
She doesn't know we make her job possible. Very poor customer service...I drove across town because it was very important. Several people are very upset and may not shop Walmart again.
After all the time I spent shopping and had to walk away from the cart which wasn't going to be there in the morning when I come back because they put it all back.
I'll probably shop elsewhere because of that.
Walmart lost more than $150, possibly 3 other customers for life.
She clearly lacks critical l thinking skills.
It was beyond Ridiculous....and totally necessary.
I can't even begin to describe the inconvenience this caused. What if someone was buying baby formula? A baby would starve because of her inability to judge a situation on a case by case basis. It's frightening.what is she trying to prove?
In fact I'll never visit that store again.
I get madder as I think about it.
I shop at walmart daily even have a Wal-Mart card. I was checking out at self check out where scanner didn't work. After not receiving no help after asking several associates I was stopped at the door to show that I paid. I work hard for my money I do not mind cameras in the store or being watched as I am cashing out but then to get stopped a someone going through my bags like I stole something THAT IS BORDERLINE HARASSMENT and Wal-Mart needs to change I'm sure I am not the only one who feels this way . Wal-Mart does not feel like a family dept. Store anymore
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