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sexual harrasment,the current owner of wimpy vredenburg western cape have apointed a girl aa waitres in the interview he started talking about how sexy she is while hia wife is there she was asked numerous times to stand up and turn around so he could see how sexy she is.she got the job but the owner kept making remarks and wanting hugs from sirtain staff he went and asked for a hug yesterday and desided to slide his hands down to her bum and sead joh so sexy she imidiatly pulled loose and ran outside the mall we dont know what to do as other cases of him has been opend aswel as apearing in a local newspaper the son please let me know what she can do so she can get into contact with you

My partner and I went to Wimpy in the New Redruth Centre in Alberton on Tuesday 2nd April 2019. It was his birthday and wanted to have a nice meal at Wimpy. We were the only people there other than two customers that left about 10-15 min after our arrival. We arrived about 18h15 and ordered 2 coffees and two steak & chips with eggs. We got the coffees about 15min later and waited for an hour and no food... We asked them why we were waiting so long and they said they were busy with a take-away. Surely there must be more than one person preparing food or just a word from them to say they were busy and would attend to us soon... I can assure you that I will not go back there ever again as I was disgusted with the service I got from them.

We are travelling far to wimpy musina, you wait hours for your food even though thete r more waiters than customers. You can ask to c the manager he is never available. The juice tastes like water. Plse do something. It happens over and over

I was intending to sit and drink coffee and muffins with my colleagues after a 2hr drive from Port Elizabeth to King Williams Town. We stopped at Wimpy at King Williams Town. My order of 3cups of coffee and 3 mufffins was treated as a take away instead of instore order. The order took more than 25 minutes to be served. It was too cold. And the muffins were stale. The waiter apologised. The manager came and after a long argument, he told me to change my mentality because everyday people are telling him the same thing that he is giving the English/Afrikaans speaking people a first preference. He had a decency of telling me that the muffins were just defrosted. Within few minutes a couple seated across me complained as well but their order was exchanged immediately. They were not Xhosa speaking couple. To me that confirmed what I argued about with the manager that he doesn't treat his customers equally and his services were poor. I told him that am not happy and am going to report him he said, fine am sorry. To me he was mocking me... Pliz I need your help. This Wimpy is situated at a convenient place... If u r going to have such managers... U will soon lose the purpose or customers rather!

On the 23rd December 2018 I went to wimpy Sandton with my family, we were served with dirty plates and lost appetite. They offered a very reluctant apology and we paid the bill and left. I will never go any wimpy again

Good day
I was at the Wimpy in Mimosa Mall Bloemfontein yesterday at about 16h00. Only one waiter on the floor. I had the worst service ever. She was running crazy between all the customers. The Wimpy was full. We waited more then 45 minutes for 4 milkshakes and 3 small plates of chips. I just feel that in the future if you want customers to come back - make sure there is more staff on shift. The Manager was not helpful - just standing around not making rounds at tables asking if everything is ok.

I would rather go some where i get service then waiting for no service - We waited more then 15 minutes before the waiter took our order.

I did not tip her because i feel good service gets rewarded. No service - no tip

Kind Regards

I went in to Wimpy with my Granny in a wheelchair, the Lamb Chops I ordered for my Granny were off and smelling. Other customers could smell it too, I told the waitress who was assisting us about the smell she called her Manageress and they told me those lamb chops aren’t smelling and there’s nothing wrong with them. She went to the back and check on the kitchen and as I was expecting “there’s nothing wrong” now at home my gran is not well! They served us lamb chops that are off and stinking and did nothing about it!!! My Gran and I were not pleased at all and saddened that we put it to their attention and nothing was done! How sad!

On 20 October 2018, we visited Wimpy Carolina. The first sight that greeted us, was a very unhygienic drain overflowing. Inside the tables were dirty and when we asked the waiter to please clean it, she had a bad attitude and said she will get to it.

This is not the first time that this has happened. I am very disappointed in Wimpy Carolina and will not be visting them again. I will also not recommend any of my friends to visit them.

Waiter 111196 Mphakiseng
Table Ref 8731
W-Coffee
PB Cappuccino Reg
11 Dikelele 7256
05:02:21
16/10/2018

That was the most tasteless coffee ever. What a disappointment that time of the morning when I need a nice cup of coffee! This lady was not knowing how to make coffee and I could not drink the coffee and pay R50 for nothing! This is unacceptable! I do not expect it from Whimpy.

M Human 0826089442

yesterday 03 / 10/ 2018 around 12H15 went to Wimpy waverley plaza in pretoria to have some lunch , I was nicely seated by the waitress without the name plate. I ordered some thing to eat . after finishing eating she gave me the bill of which I also respond by putting the money that money cover. while I was busy reading the newspaper another guy by the name of tshepo came and took that money and he said he will pass it over because my initial waitress was busy with other customers. Minutes later I decided to go out and do some errands I heard a loud voice from behind saying you didn't pay sooo I was so frustrated ,disgusted and hurt by that utterance by that nameless waitress - the I made a u turn and went back to the shop and they sort the matter among themselves then I left but I will never put my foot again at Wimpy.

I have recently had 2 meals at different Wimpys in East London. I ordered the same meal. Fried chicken with the vegetables - sweet corn and spinach. On both occassions the vegetables have been cold

After not going to Wimpy Matatiele because of its poor service that I experienced about 3 times last year I decided to go today with the hope that the staff has changed. An arrogant waitress by the name of FUNDIE or whatever decided to ignore me when asking for the menu, when I told her of the behaviour she did not show any remorse, you can't as a waitress respond to a person when walking in fact it's lack of morals in fact that proves lack of respect back from home. A very good waitress by the name of Rethabile came to our rescue, she is an excellent waitress and she has been taught respect back from home.

We have just returned from your Wimpy restaurant at Eltham High Street se9 and were really disappointed that whilst we were eating our food the waiter was sweeping and washing the floors leaving the front door wedged open with intentions of the floor drying with NO consideration that the customers were getting really cold as the temperature outside was just 4 degrees. When asked to close the doors he then reluctantly closed it. We do appreciate that floors need to be cleaned but surely not when the customers are eating and that the restaurant was not due to close until 1,1/2 hours later. Please could you give feedback to the staff regarding this problem . Yours Ray Friend

A friend and I had coffee and muffins at Wimpy Jean Avenue. On ordering the muffins I requested also grated cheddar cheese - as with any other franchise like Mugg and Bean etc. As the waitress brought the muffins it was 2 slices processed cheese. I indicated that we ordered grated cheese and she told me that they do not have grated cheese. I then asked for another 2 slices. she brought another 4. Upon receiving the bill, I realized it was extra and over and above that R8.00 a slices, which bring the cheese value to R48.00.

I called the manager Marcel, expressing my disappointment that I was not told that the cheese slices was extra, not even talking about the price - the value of 5 breads or 2 more muffins. his response was. Did you think you are getting it for free, where I indicated that number number yes, it is usually included and 2, I was not informed that it was extra. It is ridiculous to think that you pay R48 for 8 slices of cheese - processed cheese, without being informed. your managers need proper training which they can pass on to the staff. I expect a response unless you want we to take this to the Rekord in Centurion to warn consumers how Wimpy overcapitalized on uninformed consumers.

Want to say thank you to the Wimpy at Carnival mall. Awesome service whole we were on holiday 3 days in a row from 3 different waiters. Well done guys keep up the good work.

Just had my second bad experience at Wimpy Malmesbury. The waitress just put the menus on the table without greeting and disappeared. After about 15 mins I went and ask if someone will come take our order. They all scrambled around. I ended up taking my kids across the road to Spur. The manager apologized and offer a coffee on the house, but the damage was already done.

We had the worst service at Pretoriuskop Wimpy in the Kruger. Dirty, no service, we took the plates of the previous customers and placed it on nearby chair. After an half a hour we decided to order take aways and eat that. Bad bad bad.

On Monday July 4 2016 a young man and good customer who goes to wimpys on a regular basis and has a disability (druleing problem ) was told by owner that he was no longer welcome at this location, due to what he said was a customer complaint. No one has ever said anything in over 20 years this person has a disability and by making the demand he did is discrimination and that is against the law in this province. This young man had also worked in this location, so what is the problem? This has caused a great uproar in our community, please handle this issue right away and respond to me in writing. Customers who have been loyal for many years will not be returning until this is resolved.

My husband found a staple in his burger patty. The waitress was very helpful but the manager was a no show. It's not the first time that this has happened. We were sitting at a table that had chip lying all over the floor. Then I had to wait 40 minutes for my food. The service is pathetic. I had to ask someone to clean under the table so that I could put my feet down. And then I had to go outside of the shopping center to draw money because the swipe machine wasn't working.

Poor service for the third time. Arrived and seated at table 140/1 with a starving six year old boy. We sat at 6:45 placed an order immediately due to our boarding time being at 7:30 on 6 July 2016. We received our drinks only after I had to get the attention of yet another waitress after 15 minutes and waited for our food for an exceptionally long time. This waiting for food has been a bad experience with Wimpy at the airport. After numerous attempts in trying to find out when our food will be ready, I cancelled my order and just asked for my son's order.

If he was not so hungry I would have cancelled this order as well. Truly disappointing and shocking service seems to repeat itself once again!

I have visited this Wimpy several times, The service is very bad. Nobody welcomes you at the door, I enjoy sitting outside, with the result I walk through the Wimpy and wait hours before they attend to me. Now I walk through and tell a waiter that I am sitting outside, that is if you can get their attention, one carries on sweeping the others just look at me. I usually order a breakfast, they don't ask whether you want white or brown bread, I order tea, after waiting a very long time, luke warm tea arrives, no milk, the waiters don't come back, I have to go inside, call someone to get me milk, wait!!! by the time the milk arrives tea is cold. They never come back to hear whether everything is okay.

This happens every time. I once asked for a toothpick, I think it could be the manageress, wiping the tables next to me, she said they are at the counter I can go and help myself. Because they never come back, waiting for your bill will take even longer, so I always get up, pay at the till and leave. I have now decided that was the last time I go there, it is really not a pleasure. It is shocking. Where as Wimpy Vaal Mall Vanderbijlparl is such a pleasure, they can't do enough for you. Their service, friendliness is excellent. All Wimpys could go and learn from them. One work excellent.

i was at wimpy modimolle on Sunday 15/05/2016 we ordered our food after we ate we wanted a bill and our bill was R250.29 and the waiter brought us the the bill we gave him R300.00 and we wrote R260.00 so that he can get 9 rand something tip and bring back our R40.00 change. we sit there from 15:35 to 18:05 when we wanted to go the waiter was long gone he didn't bring the change back . when we asked the change at the till they said i must wait full 2 weeks until that guy comes back to work. they can't help i should have come and fetch my change myself.

Was given the wrong change, when I went back it took him 4 times for him to get the manager eventually he did after raising his voice to me and saying to me " you bloody English women", I was then asked to leave my address and number so they can check the cctv. I don't like they now have my address and he also called me a liar. Absolutely disgusting service, this was an hour after I seen him swearing at another customer for the same thing!! If I don't have a call back tomorrow I will be phoning the police!

I went to wimpy at Mall of Newmarket, Alberton, waited 10 min for a waiter to even approach my table. Ordered Coffee, when it arrived, no brown sugar on table, and both my and my husbands tea spoons were dirty, sticky. Asked for sugar and clean tea spoons. Ordered our breakfasts, waited about 30 min and customers that came in after me were served already. Tried calling or signal manager, (who waived at me....? ) When I eventually got my toasted mince, it smelled off, and I could not eat it. Disgusted. They offered us free coffees, which I declined, I could only eat the two eggs which was the only edible (sort of) on my plate. Cutlery was not clean. I love wimpy but after this I will def tell all my friends to stay away from this specific wimpy.

See your slam burger attached, which is false advertising as the Wimpy Slam burger is not remotely like that when you receive it. Wolmaranstad Wimpy did not explain there is diffent Slam burgers. We ate there on 28/04/2016 and again on 29/04/2016. The patty was the same as all your other burgers, cheese not melted. No bacon, no onions. Patty raw. We waited both times for more then half an hour. I ordered from the picture as i was offered only a breakfast menu and saw the Slam burger on a picture ob the table. I had to google to see there is different Slam burgers.

I visit Wimpy Soneike in Kuils River, Cape Town every day during lunch, where I am served my cappuccino by Phumi (except when it's her day off of course) as it was the case today. I went inside to ask the lady behind the till to call any available waitress to my table, as I could only see 1 waitress serving a table then. I sat outside for 15 minutes without being served, when someone from the kitchen came outside and caught my eye. She then went inside to fetch my cappuccino herself. I then paid and tipped her for being willing to help me as it was not her job to do so. I did not report this to Rob,the owner, as I was already late to return to work due to this delay.

My husband and I went to Wimpy Empangeni for breakfast. We seated ourselves as there was no staff at the entrance. We waited 20 minutes still no service. Two other couple who were there before us got up and left because they had not been served. We got up to leave, before we left my husband spoke to the waitress about the service. She said she would send someone. My husband asked for the manager, she said she was the manager. Wimpy Empangeni was not full or that busy at 10h00 this morning 29/03/2016. Absolutely disgusting service. Employees with attitudes like that should not be working there.

All I ask for is a thoroughly fried egg, no rawness in the yolk. I tell the waitress "pierce the middle and let it bleed so the yellow part is fried hard." 3 different locations, (maun, Ftown and gaborone), 6 different visits and as many waitors and always the same outcome. Your food is overpriced and half assed, your waiters don't listen and the managers have nothing to say so I hereby boycott you, I'm taking my dates, family dinners, bday parties and lazy Sunday business elsewhere. And I'm going to make it my mission to take anyone who agrees with me. #wimpysoutofafrica

On Friday, 26 February 2016 me and my mom wanted to eat lunch at Wimpy. While we were sitting at the desk, my brother and his wife found us their and we asked them to join us. But our table was to small for 4 people. We asked te be moved to a bigger table. We were sitting at the bigger table for more than a half and hour without even ons waiter to help us. The people around us all was helped, but no one to help us. We decide to stand up and leave and have our lunch at Caramello's. As we walked out I walked to the lady working in front at the casier and told her that we were sitting their for more than a half an hour without any one helping us. It seems to me that they are use to complains, she didn't even give an reaction. Very dissapointing.

Me and my wife went to wimpy safe ways to have breakfast. We order one cup of coffee and one cup of cupitino. When we receive the coffee the coffee was waist in the saucer.We order double ups when we receive it the pork russiers was burnt and half raw. The service was slow and they look at you if you don't sit there. They don't even ask if you want brown bread or white bread with your meal. When i complain they look at me if im mad.

I took my sister out to breakfast on Saturday, 31/12/2015 at Wimpy Soneike. We sat down and a waitress came to take our order. We've waited for ten minutes just to get our coffee. Then the order was incorrect by the egg not being as we ordered. We left is at that. In the whole time, more than an hour and a half, the waitress never came to our table once. We were suppose to get 2 cups of coffee, which never happened.

Wanting to take my food home, I had to carry the plate to the cashier and asked her to put it away in a 'doggie bag' and I would like my bill. I also ordered a take away sandwich for my husband and a coffee. And that was the last of my temper. I said nothing, but walked away. This kind of service is unacceptable.

This is why I'm complaining and I would like feedback on this, otherwise I'm going to contact the Ombutsman and complain there, seeing that this had happened previously as well and I did nothing about it. This bad service has to stop.

Saturday 2 Jan 2016 I went into Wimpy Waverley Pretoria. Sat down at a table waiting to be served with a Wimpy coffee and waffle. TWENTY minutes later I got up and told the cashier that I was still waiting while some of the waiters were having a lovely loud get together at the counter. I just thought that you should know of your franchise with the poorest supervision - if any! Thank you for listening. I went to Queens Corner and what a pleasure!

The bathroom was completely trashed. Please fix this!

Waitress is drunk -Emma. Couldnt take our order right. We all got the wrong drinks and food. After i told her it is not acceptable,she stormed off and never returned. This all happened in front of the management and other staff. No one took over or reacted. We are horrified of what happened. It is shocking and I will make sure everyone knows Wimpy Kroonvaal is the worst place to stop for food.

Went to the Wimpy at the new SARS office/Pick and Pay centre in Alberton. Order some drinks and food. After having brunch i ask for the bill and see that i have to pay R21.00 for a 340ml Sprite Zero. Spoke to the managers and are told that they can not do anything about it as they get the prices from head office and that i have to order from the soda fountain next time. Wow that was a shock, but then go to Pick and Pay next door and in the fridge, the same size Sprite Zero for R 7.99. Now i would like Wimpy to explain to me how do they get to a price about 2 times more than Pick and Pay. I am sure that Wimpy are using the same vendor as Pick and Pay........ABI, so there is not extra costs to deliver then, so why the huge profit margin?. I did report this to a facebook page and asked people to share this bad ripping off service by Wimpy. You need to revise your prices.

Today at Wimpy Middelburg at the mall mpumalanga, I had lunch! The restaurant was not full! There was no one at the door to seat us, a party of 4! We sat down at a table, which first of all was so unstable that everything moved on it, and I noticed the people next to us also had trouble with their table! We ordered our food and waited about 15 min for our drinks and then more than 40 min for our food! A kiddies meal of fish fingers, which was fine a kiddied breakfast of which the bacon and sausage was burnt.

A chicken burger and a cheese burger of which the buns was so stale, it was dry and horrible! The people were all complaining! We were in a hurry so we just left half of it and payed for it! At the till more people complained to the cashier! We asked for the manager, but after 10 min in which he or she did not arrive I left and decided to complain on line! This is not the first time that I have a problem with middelburg Mall's Wimpy, and have complained to the manager before, but to no avail! Thank you!

I have been a happy Wimpy customer for many years until this morning. I always have my breakfast meetings at any Wimpy nearby as I travel quite a bit and prefer your breakfast and service to other restaurants. This morning I had an early morning meeting in Durban North and decided to pop in at the Wimpy in Game City for breakfast.

It was my first experience at that branch/franchise and I must say that it was beyond unpleasant. I ordered the breakfast special on display (2 eggs, 3 hash browns, a tomato slice, cheese griller, brown toast and a cup of rooibos with lemon) for R35.00. Before I had completed placing my order another meal caught my eye but the waitress helping me said "make up your mind and decide what you want to eat", and i told her that it was fine and I would stick to my special.

The food arrived and I thanked her, then she disappeared. The eggs and tomato were cold and the cheese griller had a weird taste so I looked for her and when she finally came to my table I asked her what type of meat the cheese griller was. She just pointed out to a small halaal sign on top right corner of the flyer with the special. So i asked her what that meant and she said it meant that the griller was beef and not pork. I told her that it is not to my taste and asked her the flyer displayed a ork cheese griller when they only had beef and she rolled her eyes at me.

I then asked her why my bread was toasted with butter and she said thats how it is done in that branch, which was weird to me because normally the butter is brought in a separate side plate to allow you as the cutomer the choice of having or not having it. I brought this to her attention and she yet again rolled her eyes at me and said that I should have said that I don't want any butter which I Just did not understand at all.

Her attitude towards me was very unpleasant and quite offensive and she was not even in the slightest apologetic or sincere. It felt like she did not care that I was a paying customer and I did not appreciate that at all. I asked her to take the plate back because I could not eat it and asked for the bill. I paid the full amount for both the tea and food even though I had sent it back.

Customer service is an important element in any line of business as it is what makes a customer keep coming back for more and promotes loyalty. I left your restaurant and opted to buy muffins in a coffee shop nearby instead.

Entered the shop. Waited for about 10 minutes. The waiters were just passing. I called one and asked what must I do in order to order. she told me to do whatever I want to do. She never came and was helped by another one!

The quality of Wimpy's coffee Is very disappointing. I have tried a few of your branches, most recent your Graaff Reinet branch on our way back to Pretoria this morning. I paid R88 for 4 coffees and we all could not finish it. It tasted terrible, very weak. What has happened? With this poor service, you are going to loose a lot of your long standing customers. In the future, I am going to support Mugg & Bean where I always get great quality.

Long wait for a waffle and the waffle was raw, the manager said they will make another, waited again for a while, don't know why we waited so long cos the wimpy was empty, if there were 5 people that was alot, she came back saying that the waffle remade was no better and that there was probably something wrong with the mixture. We ordered chicken wings instead, well, the wings were not grilled probably tasted like boiled chucked, horrible. I used the toilet at the same place and to my disgrace, the toilet wad filthy, unfit for a dog, it amazes me that the staff are doing absolutely nothing, no customers to serve and yet nobody checks up the toilets, how is a woman expected to use a toilet in that state, without getting some sort of a decease from that dump they call a toilet. Stopped at another wimpy to use the toilet N1 1 stop, on the way to Wilderness. Disgusting, what is happening, how is it possible that all the wimpy toilets are so disgusting and unhygienic, and children also have to use these toilets, attention to detail has to be applied at these places, I cannot express my disgust louder. Concerned ....use to be a wimpy lover

Have you changed the blend of coffee? I used to really enjoy a cup from the Wimpy nearest my house but now it tastes awful and I wish you would go back to how it was before. If it's not broke then don't fix it I always say.

We went in to have a bite to eat at the Wimpy at the Engen garage on the R21 (the one going from Pretoria to Kempton). The manger took us to take a seat. The table was extremely dirty and when I asked her to clean it, she asked me, very supprised, that is the table not clean? (dirty papers and tomato sauce all over the table????). We then ordered a Bar One Up-size milkshake and my fiance ordered chocolate brownies as well. Then the milkshake and brownies came and the milkshake was small and watery. The brownies were sour? On the food order the manager did not even know the menu (after I ordered a Bacon and Cheese burger - she told me she needs to check the menu first due to customers not ordering that so much!!!!)

On asking the waiter regarding how long the manager has been there, the answer was a while. We left without paying due to this extremely poor and honestly awful experience! I will advise NO ONE TO EVER GO TO THIS WIMPY! This is very bad for any business to have such people working there and someone needs to check this out or maybe we must contact the health inspectors to do a visit there. I am expecting a answer on this before 16H00 or I will contact the health department.

I was visiting your Bloemfontein N1 North-South Wimpy and while I waited to buy coffee, I had to wait for about 7 minutes just to understand the system of ordering at 1 point and receiving the coffee at another service point. The service point is on a platform which is not on the same level as the floor. I tripped and fell and injured my knee. There was no visible sign to warn me about the step from the direction I was going onto the platform. The platform has three sides and the only visible sign is when you enter the shop; nothing from the side I was going onto the platform.

I asked to speak to the manager to make him aware of the dangerous situation. I spoke to a young man, which was not the manager and he gave me a till slip with the telephone number of the manager. after a few minutes the manager came to light and when I pointed out to him that this was a dangerous situation, he was very hostile towards me. He said that the law only requires ONE notice at the steps and that I have to open my eeyes and look where I am going. I am a frequent visitor to Wimpy, or rather I WAS a frequent visitor, but I can assure you, today was the last time you will ever see me in a Wimpy.

Today 8 Apr 2013 I phoned Wimpy Bellville at 14:00 for a delivery. I received my food at 14:49. It was cold and as if someone took the food and shaked it before deliverying it.

My order was 1 Three tenor and fanta orange, I received a coke instead of a fanta orange. Besides the incorrect colddrink and the cold food and shaken burger, I notices that my order was put through the till at 14: 15
I have never gotten bad service from any Wimpy but from this wimpy its not the First time. I will never waste my time and money on buying food of beverages by them again.

Sorry wimpy, i apologise for trying to have a breakfast at your Fochville branch . i am also very sorry i had to inconvenience your staff to wait 2 minutes at your “wait to be seated sign” to be taken to a open seat where the whole restaurant only had 10 patrons in at that moment, i`m rally sorry to ask for a drink with my partner, i could see this by your frouning waitress that had to be told 3 times what we want, and waiting 10 minutes for a cream soda and ice coffee,, sorry to inconvenience for the mega breakfast and cheese griller we ordered with the drinks(at that same time hey).

we didn`t know that the kitchen staff wan`t in the mood for making anybody breakfast.. we apologise for sitting and waiting half an hour for food we ordered and we had to stand up and leave before we had to eat.. seemingly as we had a clear view of your kitchen. no food was prepared.. we then went to the counter, and sorry .. we paid for our drinks and voiced our apology to your manager that looked like she wanted rid of us.. every staff member seemed a bit relieved as we went away. o yes i got SARAH`s number. and trying to phone the woman her phone is off. so please apologise to her as well please..

Sorry wimpy, we will nwver ever be a inconvenience and eat anything from you again, like normal friendly patrons

if you’ve had a bad day or a bad lifetime dont take it out on you customer. Attitudes and service at Robertson wimpy has been so bad i prefer to walk past it. No hello no smile, why am i complaining about there service? I’m not a thief, i’m not a bum nor am i a dog! Yet i may as well have been one in there eyes. Best of all wimpy customers are gud enough to tipe which i always do. But there are no complaint or compliment sheets available. And i have recieved very gud service from sum of their waitress. Pls flip address there attitudes toward our community.