Contact Norwegian Air Corporate

I was suppose to be on a flight from London to Austin Texas on June 25th at 10am confirmation number QCWDVW, I was 1 minute late because I was trying to check in the kiosk, but it was not working trying to carry 3 bags and my 3 year old. Got to the gate, the lady at the gate would not listen to me just refer me to the customer service, when I get there, lady is rude and pushy, would not explain nothing just tell us you need to get to Austin today, I'm going to find a fly to another city not Austin and then you can go from there, my kid is crying and here is this lady telling me you got 1 minute to pick a city from the list of 6 different cities, she is telling us the city names so fast, we can understand well, wife stays there and I take my kid away so we can get this going, so we pick a city, assuming that we are going another fly and the airlines are paying for it, she set us on a fly to Orlando, because we took to long to decide on Colorado, note it was only 1 minute, so we pick Orlando and we are so happy, then she tell us is $500, we questioned its the difference, so at this point she tell us, look you wan it or not, because if not you are going to have to stay here, so we pay and assumed that connection is paid with this. We go to gate we the tickets, Rep there tell us in Orlando you are going to find your own flight to Orlando and paid for it. I was very pissed because out pocket I had to pay $1500 the lady never told explain to us, she was just trying to get us out her face and not deal with us. I'm demanding the money back on the flight we paid faithfully for service that were never provided to us, we paid extra for tickets to Orlando even though it was the same Airlines the plan was full either? I'm demanding what's fair as a customer. I don't think a company should take advantage of people in need specially with kids and out of desperation push them to make decision with out any explanation and consideration. for a flight to Austin in Orlando I had to spend 1,165.00 because it was a last minute. My son was superb tired crying we had to push to run to every station. It was the worst experience I had since traveling out of the USA. Very horrible customer service and furthermore, they don't care about people, you are just a number to them. Imagine how much money they made, because behind us there was like 10 other people with the same situation. Did they even care that my 3 year old was crying and tired, NOPE. No consideration. I would never recommend this Airlines. I'm demanding the money to the fight I paid for London to Austin, since I was force to paid another 1600.00 my mother had to lend that money so I can comeback home, Now I owe her and my mortgage its going to be late because all these situation, because mother had to use her money for rent to lend us. I've been in many places with many Airlines, never had issue or such a horrible treatment. If I don't get my money back I will had to take Legal actions, I don't care if cost or take years, its not so much the money its the treatment and how they take advantage of families with kids. I work very hard to supplied for my family the scarified that we do to take vacation it's to have good time. I don't expect nothing less of fairness for lost and pain that cause my family a my 3 year old.

We upgraded to Business Class on Norwegian Air UK Flight 7182 from Austin, TX to Gatwick Airport, London on Tuesday, May 21. We flew coach on the return flight, Thursday, May 30. Our experience flying Business was disappointing in the extreme. No priority boarding (all sections were called to board at the once.) The only discernible difference I could see between business and economy was that the seats were wider and that was about it. The consoles containing the viewing screens extended out into the leg area to the extent that my wife, who is all of 4' 11" tall, had to crawl over top of me to get to the aisle. It was actually easier to leave our seats in economy than in Business. The food was, well, indifferent, and there were problems with crying infants both outbound and return. The price difference between business and coach was considerable and not nearly worth the cost of a wider seat. We travel to Europe regularly. This will be our one and only experience with Norwegian Air and we will make sure our friends know of our less than enjoyable experience.

Sincerely,
MIchael Heil
Mary Lieberman

My daughter booked a trip from SanFransisco to Germany with your company and she took a carryon bag and a small bag/Purse that fit under the seat for her flight. She had no problem from SanFransisco to Norway, her layover. But when she went to board in Norway they told her her carryon and bag/purse was too heavy and she had to pay for it to continue on to Germany. Unfortunately I forgot to let her bank know that she was going out of the country so her card did not work and she only had US money. That is our fault and we should have been better prepared. What I have a problem with is the treatment of her from this point on. She was told she had to leave the bag and get on the plane. I was on the phone with her and heard the employees yelling at her to get on the plane or she would be left. I tried to pay for the bag over the phone and they refused my request. She asked if the bag could be shipped home or something and they told her it was going in the trash. She had expensive brand new shoes and clothes in there that they were just going to throw away. She asked if she could just get her shoes out and they said no. She barely had time to grab her passport and wallet out of the bag as they continued to yell at her to get on the plane. She was very upset and crying not knowing what to do. She didn't want her belonging thrown away but they only cared about getting her on the plane or they would leave her. I can't imagine such treatment of customers is tolerated by your company. She was so upset by it she had a hard time enjoying her trip and is very scared for the flight home.
As a mother I was furious listening to how they treated her and the fact that there was no other option other than throwing her belongings away. I would hope that you are concerned too. I don't feel I would be able to ever used your company for my travel needs after this.
Very unsatisfied,
Melissa Pulsipher
Medford, Oregon USA

Ref# WDAKXN

Checked in 3 hours before take off. 10 minutes before boarding at 8.45 we were told there was a problem. For the next 3 hours we were giving the run around on what was going on. Flight was cancelled at 12.05 am, leaving over 300 passengers with no option. Were told to call Norwegian. Response call back in the morning. Were told Norwegian would help book us on other airlines. On hold with them from one to two hours and when finally got to speak to someone, 6 hour lay over in Chicago was the best they could offer. Where is the CUSTOMER SERVICE!!!!!!!!!
Tried booking at this late date with other airlines, but the added cost was 3 times the amount. Broke the heart of a mother whose 95th Birthday was April 13th.
I will never ever ever use Norwegian Airlines again. When I called today for my full refund ( due to them ) I was told it could take 5-7 days. I will inform friends and family they do not know what they are doing and do not care about CUSTOMERS!!!!!!!!

Please refund me money for all trip was horrible experience with you connection with Pobeda was delay om 4 hours because you have a strike and I was late on fly and I bought new ticket from Rome to New Jersey .Newark, NJ
(EWR) to Kaliningrad, Russian Federation (KGD)
1 Stop

Norwegian Air
Flight 7194

11:15pm
Tue. Dec 11
Newark, NJ (EWR)
12:55pm
Wed. Dec 12
Rome (FCO)
Economy

2h 15m Layover in Rome

Air 2000
Flight 864

3:10pm
Wed. Dec 12
Rome (FCO)
6:50pm
Wed. Dec 12
Kaliningrad (KGD)
Economy

Total Trip Time: 14h 50m
Change Flights
See Baggage Allowance Details
Return

Kaliningrad, Russian Federation (KGD)Newark, NJ (EWR) to
1 Stop

Air 2000
Flight 863

12:15pm
Fri. Jan 11
Kaliningrad (KGD)
2:10pm
Fri. Jan 11
Rome (FCO)
Economy

3h 30m Layover in Rome

Norwegian Air
Flight 7193

5:40pm
Fri. Jan 11
Rome (FCO)
9:30pm
Fri. Jan 11
Newark, NJ (EWR)
Economy

Total Trip Time: 19h 45m
Change Flights
See Baggage Allowance Details

RECEIPTS

Date
Receipt #
Amount
November 2 8, 2018
114934002
$727.84 USD
Total: $727.84 USD
< /table>
View Receipts

AIRLINE CONFIRMATION

Airline
Flight Number
Confirmation Number
Norwegian Air
7194
21298728_0
Air 2000
864
21298728_1
Air 2000
863
21298728_2
Norwegian Air
7193
21298728_3

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Good afternoon,

I recently travelled with your company again to and from JFK.

My 10 year old granddaughter was with me and as we had an early morning flight, we had breakfast at the airport.

During the flight my granddaughter was peckish but I was amazed to find that hardly anything was available from the snack bar.

On the way back to Gatwick, we were rescheduled from a day flight to the red-eye which should have left at 10.30 p.m. We were slightly delayed which is not a problem, however after a nap,myself, my daugher (who was also travelling with us) and my granddaughter were hungry again. We had had dinner with my sister in New York at 6.30 p.m. in order we make it to the airport to check in on time.

Imagine my horror when we found there was not one thing to be had from the snack bar aside from overpriced drinks.

There were other children on the flight and I am sure they had the same experience. I do not like airline food, whats more I am not prepared to pay £25 each for the food offered. Luckily the lady who sat next to my daughter was not hungry and gave her her 'breakfast'.

I know you are a decent airline as I have travelled with you on more than one occasion. However, I find this completely unacceptable. You should not advertise your extensive snack bar when it is in effect, very empty.

I am taking my granddaugher away again to family in New York and I am really weighing up whether to go with another airline. They may be a bit more extensive, but you do get to eat.

Regards

Anne Wright
Reward no: 85384418

Ref: Airline Conf. Q3KX5T, & Q2EBHW, Jul 13, 4:45 pm, Ticket 7045806264 and 7045806251 LAX to CPH, Seat 3C and 3A

On July 13, 2018, I flew Norwegian Airlines Business Class for the first time to Copenhagen with my friend, Beverly Shoemaker. Unfortunately, our TV monitors and the whole electrical system for our seats would not work. The flight attendants reset the system several times, but without success. They said our system was the only system malfunctioning on the whole plane.

This was upsetting because we couldn't see the flight info, watch movies, etc., and also had no way to turn our reading lights on and off. We had to wait for an attendant to come by.

The flight attendants were very nice, but there was nothing more they could do. They suggested we contact Norwegian Airlines.

I was very disappointed with the flight - my first time flying business class.

We would appreciate your attention to this matter and hope you will provide some type of compensation to rectify this unfortunate experience.

Thanks,
Marianne Guran
Beverly Shoemaker (bjshomaker@msn.com)

TT booking reference is TS7VSI

I am booked on a flight from Nice to Copenhagen (D83641)and back again (D83642)

I have had a sudden death in the family and wanted to cancel my flight, partly out of good manners, partly to see whether I could get a tax refund. I wasn't even expecting a refund for the flight cost.

It has proved impossible to contact Norwegian, the call centre or the chat line are permanently engaged and the e-mail can't be sent because the address refers the customers to a Google Sales website.

I want to complain hat this airline ( others too of course) do not cater for distressed and bereaved customers - as if we were at fault for death..

I am writing to share very poor service on outbound flight from Oakland to Barcelona on 7/11/18. There was a delay of almost 5 hrs which resulted in having an expensive dinner at airport (60 $), missed connection to France, almost missing my 90 yr old mom’s bday celebration (almost left me and child hotel less at 10:00pm in Barcelona) and extra expenses incurred (expensive taxi ride, re-purchase bus ticket / 130 euros both). When I thought the return would be easier on 7/21/18 we experience a 2.5 hr flight delay again (we were informed by the info board as counter cleck reluctantly checked us in and answered questions), no Ipad for the 12 hour flight (there were in the outbound flight) no water btw meals even though I had purchase a meal, no access to reading light as the control are disabled. The Hi Fly staff was very embarrassed and told me 2 Norwegian crew were on board and would come speak to me. No one ever attempted to visit us at our sit. Finally we waited another hour for our bags. Now that jet lag is setting off I am writing to ask what type of compensation you will be able to give as our ticket were not cheap charter tickets (like some of your other passengers). They were over 1000$ per person. I decided to go with your company based on your ads on good service and destination. I understood I had to pay to reserve sits, food and bags which we did. These types of delays are really disrupting and the service makes you feel like you are a lesser category of passenger. The stress we experienced was paramount. Thank you for your response. (bus receipts are available upon request)

We were involuntarily downgraded from premium to economy on our recent Barcelona- New York flight. We were promised (via text, which we still have) a "75% Refund of the total fare paid for the trip." We filed this claim, per Norwegian instructions. The response was "You need to file a claim with Norwegian." So now we are in an endless loop of filing claim and being told the way to do that is to file a claim. In short, nothing is being done, and we are being ignored. Please contact Paul at 314-488-0394, or drpaulevensen@gmail.com.
Thank you,
Paul Evensen
Mark Barlow

I TRAVELLED FROM NEW YORK TO LONDON ON MAY17.INFACT WE SHOULD HAVE LEFT ON THE 16,BUT BECAUSE OF INCLEMENT WEATHER WE WERE CANCELLED FOR THE FOLLOWING DAY. WE WERE TOLD TO BE AT THE AIRPORT ON TIME TO CATCH THE 9AM FLIGHT WHICH NEVER SHOWED UP UNTIL 7PM AND DEPARTED AT 9PM.WE MISSED THE FAMILY REUNION ,WHICH CAN NEVER BE REPAID.WE NEED RESTITUTION FOR THIS. OTHER PLANE LEFT FOR LONDON THE SAME MORNING.OUR RESERVATION NUMBER IS . RWEXZ5 The airline is for a free flight. for a free flightAir UK DI 7016. Based on your policy we need an explanation for the delay on the 17th.as well as a refund and an offer for a free flight.
ALBERTINE WHYTE/ALFONSO WHITE
THANK YOU