Contact Emirates Airlines Corporate

Business Class Upgrade

I lodged a complaint about 4 weeks ago however to date I have had no response,

Please advise why...……….. I would at least expect an email advising that the complaint has been received

I was specailly selected for a flight upgrade DXB-DAR 04 Feb 2020... The email had all the "Bells and Whistles" to make it feel like I had won something special. I upgraded my ticket to Business Class....The add said enjoy the Lounge experience and spa massage etc etc... I have a 16 hour stop over in DXB and thought great I can go to the lounge and rest while waiting for my flight to DAR.. How wrong I was "Sorry Sir" the Online upgrade doesn't include lounge access you should have read the conditions .... NOT A HAPPY PERSON .... I would suggest the T&C of the Upgrade should be spelled out more clearly and that the ticket should read Business Class "Restricted" .... I am, as always with Emirates disappointed with the service ... I feel that I have purchased the Upgrade under False Pretenses, "acquisition results from intentional misrepresenting of a existing facts... (criminal law)"
I explained to the Lounge staff that the Ticket Clearly shows Business Class.... no mention of restricted access to the lounge???
Please advise your intended course of action...
Also I made a complaint about my experience in MNL Terminal 3 however to-date I haven't received any satisfaction from your so called complaints department I received an email saying sorry and we will address it however that doesn't help me and I replied to the email again please advise your course of action..

I will await your Urgent Reply ….

Greetings,

Please help me get my refund,I have sent mail to you and have been to your offices in Lusaka and nothing has come through for two months.My EMD number is 1768215269681.

I wait to hear from you.

On Sunday May 19, my husband and I travelled to Dubai from Brussels to catch a connecting flight home to Melbourne. We have both always used Emirates and as I am a Qantas club member, on the occasions I haven't travelled business, we are still able to gain access to the Business lounge. On the initial journey to Dubai from Melbourne, we gained access to the lounge with out any problem.On Sunday, due to some booking issue, my return flight was not noted as code share with Qantas and we were excluded from the lounge. When we checked in to the return journey in Brussels, we asked Emirates crew to confirm our lounge status and were assured of being able to gain entry. On our return flight to Australia, after the flight from Brussels, we presented at the lounge, and were advised otherwise and were not allowed in. We asked the lounge attendant to check and she presented the issue to her supervisor, Elham Naddaf who re-iterated what her colleague had said. We accepted what was said although we were upset by the confusion and the fact that we were given incorrect information by Emirates staff. At this point, where we were trying to explain our confusion ,she became hostile and I have to comment that I have never met such a rude, condescending and arrogant woman. When my husband asked her name, she rudely suggested we didn't trust her , despite the fact she obviously didn't trust us. She then smiled dismissively and told us of course we as customers were right. This woman who obviously holds a management position, desperately needs some tuition regarding handling questions and concerns from valued customers. She was quick to pass the buck and tell us the problem was with Qantas and how they had issued the ticket incorrectly. Emirates Airlines is a service industry and I believe the backbone of any success is customer relations. If you employ people who behave in such a manner and show almost contempt when being challenged, you will find customers will be turned off. We in Australia, are to some degree a captive audience due to travel arrangements between Qantas and Emirates, especially when travelling to Europe. Dubai airport is a huge unfriendly and confusing place. After this unpleasant experience, I will not be using your airline again and will actively encourage family and friends to seek other carriers. Perhaps instead of seeing passenger movement as a purely logistical issue, some humanity and friendliness by ground staff might prove useful. We are not cattle. Flight crews on the other hand have always been excellent.

I have written many emails to Mr Giorgio Gottardo of Customer Affairs providing him with information concerning my badly damaged Luggie Scooter on a trip from Heathrow to Male last 30 October on flight EK002. My most recent communication was sent on the 13 February wherby I provided him with requested information which I had previously sent last November. This time I requested that he confirm receipt but once again I have heard nothing presumably because he has not received it yet once again. What more can I do! I have been sending emails to "customer.affairsUK@emirates.com". Is there a different email address I should be sending my emails to? The sum is quite significant that I have already paid to Luggie UK and amounts to £843.81 or US$1097. I have already sent the invoice and the covering emails from Luggie confirming this amount of damage and confirmation that I have actually paid this sum.
I would like to hear from someone soon so that I can assess my situation and decide what I do next. It has taken a long time since last November 25 when I first wrote.

luggage damaged.
file reference : KULEK10277/01Dec16/1358GMT

I was passenger in this flight EK343/01 dec/EK73/01 dec
travel from KUL/DXB/CDG

I had called many time to Emirate to claim for this damages but it seems that too difficult to get my luggage repaired. the damages is the torn of pocket of the luggage.

i am an Emirates frequent flyer...EK 283357314.. as mostly an Economy travel passenger... using Emirates above other airlines as they seemed to make even Economy passengers feel special. While the staff service remains excellent, it has been noticed that any extra comfort items have been slowly removed from the Economy class passenger experience... eg. the hot towels have been removed (first the before flight towels and now all towels have been taken away) , wine service now has limited selection - red or white - no longer in individual bottles, no chocolate with the meal tray and no possibility of receiving an extra cushion or travel sock pack, even if available. While these may be small issues, they are noticed and missed, and the airticket price has not seemingly been reduced in accordance.

I have been chasing a claim with Emirates through Resolver. Emirates have agreed to pay out the compensation but I have not heard anything since. Resolver are unable to help me any more and suggest I contact you direct. You can find my case at :

The requested documents were sent by you from your Resolver case file and as far as I can see they were delivered to Emirates. Emirates should be able to find your communications using your case file

On 2nd Nov., I bought a business class ticket at 11.45 to travel from Entebbe to Bankok on 13.20 flight as a family member was critically ill and was admired to Bankok airport. My flight from Dubai to Bankok was delayed for 5 hours due to some technical problem. We were offloaded from the schedule flight and asked to wait. We were then ask to board another flight, I realized that my seat was faulty and would not recline. I asked if I could change the sear but was told that the flight was full. The head stewardess managed also assured me that she was filing a complaint. I was very disappointed and feel that I should be refunded for this trip. Attached are the copies of my boarding passes.

I was traveling from Beirut to Shanghai on 25 th August via flight no EK 954. I could not find my bag from the baggage belt. As was new in China so did not know anything about lost baggage. Secondly I had to travel from Shanghai to Harbin on China Southern so without intimating anyone I came to Harbin. From Harbin I made several calls to Shanghai airport as well as Emirates airline office but got no response. My very important articles were in the list bag. I'm attaching the necessary documents with this email. Please help me finding out my bag. Will be highly obliged. For information please use the following number or the same email.

The worst experience ever with The Emirates useless and careless staff at Dubai airport desk connection flight. After long trip from Madrid to Dubai back to Bahrain. Due to delay in Madrid and late arrival to Dubai although 45 minutes before my flight to Bahrain they decided to put me on next flight in 6 hours although I received a message from Emirates that the flight delayed by another one hour.so there was enough time me to reach the gate and make it. But it seemed that they had overbooked and wanted to refill their aircraft on other people cost.

Dear Emirates team, On the first flight of our trip (flight number EK141, 30th June, from Dubai to Madrid) our main bag did not arrive with the same flight as us. We filed a complaint (PIR number: MADEK14045) via the lost luggage office of Madrid’s airport (please find the supporting documents attached).

The critical issue was that we travelled to Madrid for a wedding that took place the day after, on Friday 1st July in Aranjuez, a town close to Madrid, and all our clothes and accessorize for the wedding (dress, suit, shoes, etc.) were in the missing luggage. We kept calling the lost luggage office in Madrid during Thursday evening and Friday morning, and in all occasions they told us the bag was still missing and they did not know where it was or when we would get it back. Hence, we were forced to cancel the touristic activities we had initially planned for Thursday evening and Friday morning, and instead we had to go shopping to get decent clothes for the wedding.

This was not only extremely inconvenient, but it cost us a lot of money. We had already bought our wedding clothes in Dubai, where we live and work, and then we had to purchase them again due to the baggage loss. Therefore we urge you to take responsibility and bear the extra costs we had to bear due to this incident, summarized as follows (all receipts attached).

With regards to the second incident, Emirates cancelled our return flight from Entebbe to Dubai (booking reference: MSYAYW, flight EK730, ticket numbers 176 1607483182-3 for Marc and 176 1607483181-3 for Laura). This caused again an enormous inconvenience as we both had to work on Sunday 10th July; we had important meetings to attend and we suffered distress.

You can imagine how upset we are with the entire experience with Emirates. This is totally unacceptable. We were always telling everybody to take Emirates because it is -or so we believed- a first class airline. I have been living in Dubai for almost 10 years and I have never had such a disappointing experience before, neither from other airlines nor even low cost ones. I have flown with Emirates many times before and the level of customer satisfaction and excellence is seriously decreasing. Unless this whole inconvenience gets sorted and compensated immediately, or our perception of and trust with Emirates will be highly jeopardized.

I am passenger of flight EK0333 Manila to Dubai, I found Worm on my food, please see the attached image. I reported to your crew his name is Joseph and they don't have any action to help this.

I was at the Mumbai airport at 4:10 pm. EK 803 9 May 1905 departure When my turn came to check in, I was told that the flight is overbooked you may not be able to travel on this flight. I working for Vancouver international Airport and Customer Service being my first priority would be to better phrase the statement and say Hello Sir we are Looking for Volunteers for not travel on this flight due to over booking and due to that we can offer a Round trip ticket to travel on the same route with a validity for full one year as an option. After great difficultly I realized that this is what he was offering me and he also mentioned that I have the right to say NO I need to fly on this flight.

I asked him what would be my next flight option he said Next flight out from Mumbai airport which is 10 pm and out of dubai at 2:25 I replied thats fine I am OK with. Sir, we will not be issuing you a boarding pass come and see the supervisor at 6 pm you may travel on this flight. Now that pissed me off I made my call for change in transport my onward bookings were put on hold. Stress was the right word. I asked them what is it you want you want me to travel or are you just using me you are spoiling the name of a reputed carrier and the bad word spread faster. At YVR we take this very seriously and tell the true you are using me to your benefit. Sir ! sorry you have to now travel on this flight you will get a 100 AED voucher. OK I said to myself pointless going on and on took the boarding pass upto Dammam and boarded the flight.

The service was so disoriented nobody new what was happening but not a word was uttered by me to the flight steward. The most worst substandard service. Well I was still not complaining things happen in Service industry and in aviation it is bound to happen. One hour before landing nobody came offering duty free So I approached the Male White flight steward and was sitting next to the emergency door near the gally he pick up the phone to call somebody and no one answers him. Keep the phone down and replies he is busy and will try to get in touch with him. So this take me to the next level of getting upset.

I get up go to two flight female steward and told them I got a voucher from Emirates I would like to use and I know what item I need to buy. One flight stewardess replies Sir its written here you can buy in the DUBAI DUTY FREE SHOPPING too, to that my response was I can ready English and I am not stupid to come to you. The next flight Stewardess replies sir we have many things to do and its a short flight we have to take care of everything. I responded to her do not damage the Image of your airline by telling your weakness I am a DUTY MANAGER at YVR International Airport for 10 years so don't vent out your problems to the customer which is very wrong.

Reaching DUBAI the ground staff got hold of me and said Sir, your flight has left due to inbound arriving late next flight is 225 am now I am in more stressful situation. He says there is nothing I could do to help you out and I told him it was not your fault. I am not making A issue here but please Emirates tell you staff be professional and let the Passenger vent and give him a ear so they become good ear doctors and I know Emirates offers good stuff to keep the passenger even with out the passenger requesting but let not be the staff telling the weakness to the passenger. Need more training and professionalism.

Hope you will take this advice and develop on to better encounter such situation.

Sat in 53G as I flew home to Mcr from Dubai on Tue 22/3/16. The very short legged woman in front out her seat back which meant 'the largest screen' was so in my face as I was unable to focus on the screen. She wasn't happy and very reluctantly put the seat up a little but only a little. Not as pleasant viewing for me as the journey could've been, made worse but various children occupying the bulkhead seats. The ICE wasn't an altogether pleasant viewing experience for me. Not looking forward to flying to Dubai again if I have this to look forward to.

I travelled from London Heathrow to Dubai on 9th March 2016 in EK0004 and from Dubai to Sri Lanka in EK0654, on 10th March 2016. During my journey I lost one of my two bags and was in great stress as I had an important document to be delivered in Sri Lanka. I trust that Emirates is one of the finest airlines in the world and I am unable to come out of this stress though I was promised that the luggage will be handed over to me on 11th March 2016.

I am not claiming for anything but would like to mention that I am returning from Melbourne - Tullamarine in EK0409 on 28th March to Dubai and again the same date from Dubai to London Heathrow in EK0003. I kindly request you to make my journey relaxed and comfortable by upgrading my travel. Hopefully I receive my baggage without further delays.

Me and my family three people we travel together from BKK to Dubai in the date of 18/2/1016. We arrived at the airport at 9:00pm for checking after checking they give us the boarding pass the we have to wait to the boarding screen to tell us which gate do we go on, we wait up to 11:30 pm then the stuff came and tell us that the FLT has been delayed but they wasn’t any information up to 3:00 am then they come and take us to lounge because all hotels rooms are full.

The problem is my father come from the operation kidney transplant and I my self was donor my father was getting better after the hospital give us a discharge they tell us he must get rest very well but he couldn’t get that rest because of the torture him me and my mother and making him sleep on the floor for five hours and he just finish his operation two weeks before it destroy him physically and mentally he need to eat a proper food and vegetable so he can take his medicine very well also he has his diabetic medication need to be on the fridge or they will be destroyed we couldn’t do any of those coz we didn’t know what do when they put us on the lounge and I a donor also need to have a big rest and relaxed instead the FLT made us sleep on the couch.

We aspect a good and well flight from emirates but all we have got was tortured and hard time for our self especially that we are just finish our transplant kidney operation medical process at the Bumrungrad international hospital in BKK.

I feel compelled to write this email with a growing sense of urgency and sheer frustration at what started out as a simple request for wheelchair assistance and has turned into a bureaucratic nightmare. Time is fast running out and we are still involved with to and fro correspondence that is never ending.

My complaint is about Emirates Airlines Customer Service Sales, please take note of the following info (2 Paragraphs) that we are referring to Emirates at Dubai, they also include information relevant to yourselves and the other content requires questions to be answered by yourselves, and is factually relevant for Emirates Dubai. cc to Info@Emirates (Please note I am asking for Head Office Dubai's help in resolving what has become a never ending round of information seeking by your medical team (Australia) that would appear to be unjustified in light of the following).

My Wife is being treated in a manner that would seem to be recognizing her as a high risk passenger health wise, when the exact opposite is true, see below. My Wife is due to fly out on the 28th February. Time is now running very short and we are still unsure of what is happening. We are seeking your intervention to resolve this issue speedily.

We have used Emirates on many occasions, especially since the year 2000, and have always made the same request for Wheelchair assistance. Once the medical condition has been explained, authorisation has always been given, the same can be said of other airlines we have used since 1996. Since 2000 Emirates has been the airline we have favoured most as we have always had excellent service. Our most recent travel by Emirates was in March, May and June 2013. Unfortunately I now have to report the following issue.We have never been subjected to the type of intense screening that we are experiencing now, even though it is the same medical condition we have always stated in the past. Can you please answer why this is happening. What has changed since 2013 that could possibly warrant such intensive scrutiny now. My Wife's condition has been stable for many many years, and she is classed on her medical form / letter as being of a very low risk category. Therefore, why is this happening?

Why also are we being subjected to such intense scrutiny with never ending demands for more information, more tests etc. I ask that you answer the following question. There would obviously be many of the other passengers who are classed as low risk, have they been treated in the same manner? if not ,why not? Why have we been singled out? There are more than likely passengers that are in a much higher risk category than Gillian, have these been subject to the same intensity as Gillian, if not, why not? We requested a wheelchair in November 2015. The agent contacted us to say you required us to fill out some forms, this we did even though we have never had to fill out these type of forms previously.

We heard nothing more until February 15th this year when the agent notified us that you were now requesting an air saturation test. For your information this request at such short notice posed a lot of problems as there is only one Hospital that carries out such a test, this is in Perth which involves a round trip from where we live of 5 Hours, plus also an appointment which was very difficult to arrange at such short notice. You should receive the results in the coming week, for your information the specialist remarked that Gillian passed with flying colours, but could not understand why the test had been requested as Gillian does not need Oxygen and never has done. If you had noticed in the medical form, sections Media 10 down to bottom of the page all answers are in the negative including special needs such as Oxygen, yet having had this medical certificate you still requested the travel agent to contact us to see if Gillian needed Oxygen, a question that should never have been asked if the form had been read.

I think that covers most of which I have to say, from this you will see that I have every valid reason to be dissatisfied with the way we appear to have been singled out for such intensive scrutiny. No doubt you will drag out all tried and tested tired old excuses as justification for your actions. However, no excuse can ever explain why you have acted in this manner, nor can it be justified in light of the fact we have travelled many times especially with Emirates and have never been subjected to this treatment before.

What should have been a joyous occasion for my wife i.e. Family gathering for her Mother's 90th Birthday plus a Marriage for her to attend has now been soured by your actions. A lot of money has been outlayed on this trip, please remember that, and treat us as we have always been treated by Emirates, with dignity and respect.

This is a worst service from EMIRATES, above ticket we purchase online thru Credit card and cancelled ticket , requested for refund same day or next. Its been 4-5 months but still we did not received amount. When checked, we are not able to get any information both in India and Qatar. Could you please tell us how much time it normally take to refund? Not 4-5 months i guess.

Kindly I would like to complain about one of your colleague Daiana Viveros who works in Emirates corporate office and who sell tickets to people and cancelled at the last minute. I would highly appreciate if you could get me in touch with her manager regarding this situation.

I have been using Emirates for a long while now but I must admit I am very unhappy on this occasion. My wife found that my son’s passport had expired when she was leaving Pakistan and was at the airport. The check in staff would not let him travel. However, when my travel agent (Cloud 9) spoke to Emirates, they informed the travel agent that there was no reason why he could not travel. Emirates tried to call the check in staff at the airport but they did not respond.

Emirates informed us with the following data: “Passengers with a British passport with nationality of British Citizen shown on the bio-data page are allowed to enter with an expired passport." Person travel agent spoke to at Emirates: Ricardo. Reference provided: PLTIMS. Number provided: 0344 800 2777. Booking reference: UK467893, Issue Date: 10-Oct-15. Now I am being told by the travel agent that it will cost my wife and two sons at least 245 GBP each. That’s 735 GBP in total at least. I am struggling as it is, my wife and children have been in Pakistan for over a month now. It’s costing me so much money to keep them there.

I have bought the tickets numbers 176 2184961073 and 176 2184961074 in 23 January 2015. For some reason i could not travel and I went to EMIRATES office in Luanda Angola to cancel the ticket and have my money back. I was told that it would take 45 days to have my Money back which I considered to be a long time since no one in this office was able to show me a written prove or contract which states that passengers should wait for such a long time.

It was a kind of a verbal rule. To overcome this situation I was advised that i could leave the ticket open and travel when ever I could since the tickets were valid for one year. I could return to Emirates office in Luanda and they could reissue another ticket. In December 2015 I decided to travel to Dubai since my ticket was still valid. For my surprise I was told a different story from the same officer: This ticket requires you to pay almost 52% of the initial value due to the Kwanza devaluation or you will have to cancel this and have your Money back. Does Emirates have reasons to believe that customers do not have the right for timely information?

Why should I bear the costs for this kind of poor service provided by the Emirates office in Luanda? What is meant by a one year ticket from the Emirates standpoint?. Thus the Emirates takes into account THE TIME VALUE OF MONEY? I agree Emirates my charge me a fee to reissue the ticket as per information given to me initially, but to pay 52% of the value on a one year ticket is very unfair. I am looking forward to ear from you very soon since I am planning to return to Emirates office in Luanda 11 January 2016.

To Emirates corporate complaint dept. I arrived at the check in at Bangkok 10.30 pm Tuesday 29.12 .15 to catch the 2.35 am EK149 departure Wednesday December 30 2015 to Dubai. Here I was given my two boarding cards BKK to Dubai AND Dubai to Manchester. PLEASE NOTE the time when I checked on the Manchester flight from Dubai which should not have not affected my seat. My first flight had been good I arrived in Dubai fine. After this is when the nightmare started. I arrived at the Dubai to Manchester gate 19 For flight EK17 at 6.50 am, boarding shut at 7am as stated on my boarding card. I did not stop anywhere as there was no time as I had to clear security and get to the gate before it closed.

When I got to gate check-in I gave my boarding pass to the lady who scanned my boarding card. There was a beep, she said I would have to see the supervisor. The male supervisor informed me that I could not get on the flight as my flight was late and they had given the seat to some one else? I informed him the flight was not late and I was here at 6.50 am, 10 minutes before the gate shut and people where arriving after me. This individual was quite rude to me and was not interested in helping me. I was quite taken aback at the way he responded to me, which in effect left me disgusted and upset. He showed no empathy or consideration for my situation. He told me I had to go to the Emirates desk to reschedule my flight. This was a joke as I had a boarding pass to get on this flight. Emirates let me down and caused me a lot of stress. My flight was changed to 2.35pm and this flight was delayed also by nearly 1 hour.

As a frequent flyer with your airlines I am extremely disappointed at the treatment I received upon my return to Manchester. I do not understand why I was refused a seat when I was on time? This was not my error! I also believe that the customer service I received was not acceptable. To be honest I think you need to train your staff how to deal with situations like this in a more sympathetic way, as they don't appear to have the appropriate people skills to handle a situation like this one. I have also been on social media to see if this has happened to anyone else and read that this is getting to be a regular occurrence with Emirates. I will seriously consider alternate airlines if this problem is not resolved.

I booked on Emirates Airlines a one way flight from Cairo to Auckland and the layover is 10 hours, when i called the center I discovered that my husband is not eligible for a hotel stay through "Dubai Connect" because he has a Syrian nationality. Although he already has a resident visa in New Zealand. This is DISCRIMINATION and breaking human legal rights. If i knew this before booking i wouldn't have booked on this airline. This should have been written or mentioned when I'm trying to book from the beginning, so I could not book on this airline from the beginning.

On 27 Nov, I checked in 1 luggage covered with an elastic protective case (baggage tag : EK 182963) at the Kuwait airport through to Johannesburg (EK856 ->EK765) via Dubai. Upon arrival at Johannesburg, I found my luggage arrived without the protective case, and the 2 month old new luggage ended up with a lot more scratches that were not there before. I'm not sure why the handles would remove the protective cover, which is intended to protect the new case from mishandling. I've used this luggage with the protective cover about 3 times through SQ & Qantas for the past 2 months and there was no issue. Hence, I would like to seek compensation from Emirates corporate offices for a replacement of the missing luggage protector and the preventable defacement on my luggage resulting from mishandling of the luggage. I would appreciate very much that Emirates would look into this matter and reply to my email, however they have not up to this point. That is why I will contact the compliant department to hopefully escalate the situation.

I was traveling as usual to manila from Kuwait the staff members in the business class was excellent very friendly and helpful, but the staff on Emirates Airlines hosting the flight from dubai to manila was very unhelpful from the first one. Name is Mohammed when he served the food to me he doesn't like it and he didn't serve to me the breakfast on the flight from dubai to manila and he didn't bother to give me the form of health conditions to be filled by passenger just when I left to toilet when I return bake I found it on the side of my glass cup holder and this hostess he look at me in bad way when he take the blanket from my side and when I have tried to fill the form before the landing because he have given it to me at the last moments he is telling me close the try in rude way. I am telling you food is not important to me if you have this person serve the food in the future flights of Emirates Airlines I will not have it even the other staff hostess the ask the other passenger besides me and ignoring me.

I am very disappointed about the service which Emirates provided and here is my problem. I have booked flight tickets from Dallas to Bangalore with infant bassinet and they confirmed the seating as well and when I checked in they said they don't have bassinet and they given different seats for all four of us. Am attaching booked/confirmed tickets and tickets which I got it from when I got into. I have very good opinion about the Emirates and now it's worst ever service which I come across so far.Please take it into the issue and am ready to provide detailed information.

Our flight was from Birmingham UK-Dubai-Manila on October 10,2015. We arrived Manila 11:00 @ night, waited at the carousel for 50 minutes, only to find out that one of our checked in luggage was left in Dubai. We fill up a form at the Emirates counter and have to proceed to our final destination in another city which is 1 hr flight from Manila. Upon our arrival, we have to buy for my husbands shirt, trouser, underwear and other personal things that was not within our budget. And the main reason we're filing a complaint is because of my husbands medications that was in the suitcase. He should take all these tablets without fail everyday, and that time he needed his inhaler but there was nothing to use. My husband suffered too much for not taking his medicines for three days, because we only received our luggage on Wednesday 14th of Oct.

We also have to spend for our taxi fare from the hotel to the airport and back to collect the suitcase at Iloilo International Airport.That three days of waiting was like hell, there was too much arguing & tension and we didn't do anything, we just waited for phone call from Emirates personnel which at most times we have to do the effort and ring because it was like waiting for eternity and nothing was happening. Emirates owe to compensate us for all the hassles & problems that situation had caused us. We look forward to hearing from you.

Dear Emirates team, I would like to share this with you after I never got a feedback. Not really a complaint, more a friendly request. My flight was upgraded to Business class due to miles collected. The aircraft was a fantastic A380! Pick up in Madrid train station was agreed (the Emirates office was very adamant that I get collected over there). However, after waiting 25 minutes for the driver who never showed up I took a taxi to the airport. He called later, but I was nearly at the airport by then. Could not ask every man standing around if he is my driver....

The flight took off, great seat and very nice staff. Had a wonderful meal, then settled for some rest and cinema. However, that was the moment a gentleman directly in front of me had a medical issue and kind of collapsed in his seat. For the next 3 hours I was standing in the corridor assisting the man together with another Gentleman who turned out to be a GP, I am a Consultant Anesthesiologist. Patient improved. I was the last passenger to leave the aircraft after handing over the patient to the medical crew in Dubai who was boarding the aircraft upon landing.

Staff was nice, but the question by the senior flight crew staff if I know my medical license number put me really off. Would I assist a patient under circumstances in an aircraft (very limited equipment and not really medically trained staff from the point of view of an Anesthetist....) if I would be a teacher? Certainly not. However I followed my oath to take care of the guy. After leaving the aircraft nobody really cared that my luggage was still spinning in circles and sadly nobody offered me a ride home (live close to the airport). Would have been nice at 3 am. However, Emirates Airlines is a very good airline, and I will fly next time again with you, I just would like to ask if you would consider to upgrade one flight for me in future again to Business class for this lost experience? Kneeling 3 hours in the corridor was below Economy (:-) Otherwise no hard feelings at all.

Regretfully I have two separate complaints. The first is regarding a lost item on flight EK28 from Glasgow to Dubai on the 12th of September 2015. This was my Kindle Fire, which, after contacting Emirates lost and found department, they confirmed that it had been found and asked me to confirm I would pay any customs duty which would be incurred to return my item by FedEx. I did all this immediately but to date have heard no more. The reference number is 092847. The communication has been from a lady called Odessa Mendoza in Dubai airport. Would you please investigate this matter on my behalf?
My second complaint is regarding my return flight from Mauritius on the 27th September 2015. Flight number EK704 at 22.05.

I was allocated seat 82K but chose to sit in seat number 82J as my partner Mr Jack, does not like a middle seat. Whilst I appreciate that safety is the main priority and that in flight entertainment may seem like a trivial matter, for a 6 hour flight my monitor was in an upside down position. Very boring. The crew rebooted the monitor several times but to no avail. It was my partner who worked out that it had been installed up side down and needed an engineer to reinstall it in the correct position. A member of cabin crew did ask for my email address and I did think that by now I would have had some sort of apology for this from Emirates customer Services department. I think this is worthy of note as I am sure I am not the first person to have noticed this on board that particular plane. Your thoughts on both these matters would be greatly appreciated. A timely reply would be appreciated.

Waiting to take off on EK787. For twenty minutes, passengers kept trying to cram oversized bags into the overhead bin. No cabin crew presence for support or redirection. A passengers duty free bottles came crashing down on my head (I was seated in the aisle) Sustained major injury to my face and bleeding everywhere. Their main concern was to cover themselves. A "medical team" came on board to "assess" me. That was a farce. As a medical professional, I know they did not ask me the proper questions or assess me correctly to determine if I may have had a concussion. No attempt to reposition me elsewhere on the aircraft.

I traveled Emirates Airline flight Emirates (EK) 225 as Business Class passenger (JH4CKJ) from Dubai to San Francisco on 18th September. I started having little bit of itching in the last hour or so before landing. Subsequently I had developed blebs and itching all over the body and am taking anti allergic medicines since then. I am sure this was some sort of insect bite on the plane. the reason I am saying that is that an announcement was made on the plane for a medical doctor on board. I being a doctor made myself know to the crew staff and then was asked to see a passenger. This young man also had a large swelling on his arm which was clearly allergic in nature and was itchy.

I told him it was some form of insect bite and because it was getting better no emergency medicine was needed. I would really like to bring this into the notice of the highest authorities as the cleanliness and hygiene of the plane needs to be seriously looked at and I would like to launch a complaint as it has seriously affected me on my trip where I am attending an important medical conference. This is very unfortunate too as emirates is one of the best airlines in the world and such happening can severely affect its reputation. How can I go for the compensation?

I was trying to book flight tickets through your official website on Friday (21-May-2015) from Mumbai to Stockholm. In my first three attempts to pay for the ticket, the Emirates website displayed a ‘payment failed’ message. The 4th attempt to pay for the ticket went through successfully. However, when I later checked my bank accounts, the amount had got deducted 4 times. I checked with the banks, and they said that the transactions were successful from their end even if the tickets were not booked.

On 26th May I wrote a mail to Emirates asking for refund and since then I call up customer care team everyday to get an update on my refund request. But till now , I have not received any satisfactory reply from them and neither my amount has been refunded back.

On the 19th May, I was travelling from Islamabad to Dubai (flight no. EK 615 seat no. 12A and 12B). I was travelling with my three year old son. The flight was early morning around 3.20 am.

One hour before landing in Dubai, my son needed some milk. I asked one of the Crew members if they could fill my son's bottle with milk. After waiting 15 mins, along with my son crying badly, I had to go to the kitchen side myself to ask for milk. One of your air hostess, whose name I didn't get, treated me very badly on asking for milk. She in her high, rude tone asked me to wait in my seat and that she can't help (like I am a begger asking for milk for my son). I was standing there along with my crying son until one of the
other male crew helped me.

I have travelled many airlines but your crew's attitude and behavior towards me was unacceptable. In the future, I will never travel with Emirates and I would advice anyone with kids to travel with Emirates.

I have already submitted a complaint but to date have not received a reply to my complaint. I have been requesting for a reply but have only received 2 return emails that you are looking into my complaint. Is this the reason you do not provide a telephone number so that people will forget and get fed up and give up?? Well, let me tell you with the hell I went through flying with you, I will not give up until I have satisfactory reply from you!!!

Date: 10th May 2015
Booking confirmation - IZLIVB

I have been a loyal customer of Emirates Airlines. The hassle I experienced on 8th May 2015 on the airport of Dubai when I was about to travel from Dubai to Qatar was just unacceptable and it actually ruined my whole trip. The fact is that I was actually on a business trip of Al Shahba holding company. The trip varies from Jeddah to and Dubai to Qatar and my return was back to Jeddah. With respective duration period of 6 days stay in Dubai i.e. from 2nd May 2015 to 8th May 2015 and 6 days stay in Qatar i.e. from 8th May 2015 to 14th May 2015. I do have the booking confirmation that satisfies the above information.

I successfully accomplished my target in Dubai. But when I was heading for my trip in Qatar and reached the Dubai airport, there were a lot of people heading for check-in-counter due to slow action of the staff. The staff member get to my notice that I was 13 minutes late for check-in and as per the rules and regulation of Emirates Airlines, I have to pay 300 dirham due to no-show. I have not neglected the condition and paid the amount to catch the next flight in the evening.

I have reached the airport at appropriate timing and headed for check-in-counter. The check-in was successfully done by Mr. Rashid, the staff member, who cross checked my documents and my profession to satisfy whether I am eligible to travel or not. After check-in, I was issued the boarding card and my luggage was sent.

When I headed for boarding, I was stopped by the aircraft staff. I was astonished by the fact that came to my notice by this member that my profession was not suitable for this travel. The question is that when my profession was not appropriate for this travel then why was I issued the boarding card?

Perhaps, I have to meet a number of supervisors in the airport because there was not I single supervisor to help me for my problem. At last I meet a Duty manager named Mr. Kumar. I was told by the manager that check-in was on departure side so I have to go there. It was about 3 A M and I was just roaming in the airport. I came to the supervisors ‘Mrs. Marjo and Mrs. Mahira’. I was not well co-operated by them as they refused to give me the legal document and asked me to mail Emirates Airlines regarding the complaint.

Then I reached to the manager named ‘Mr. Ahlen Lizorte’. I didn’t get any support from him and he even used harsh language against me. Being a customer to him he is not supposed to behave with me as if I am urging him to do anything. I just want my rights to be claimed. As I was having no evidences against him, I have to record the voice his voice so that I can present it as some type of evidence. I actually did not have any information that it was ILLEGAL to tape anyone’s recording on airport. So I was told by a staff that I have to go to police station because of this act.

I was released by officer because I was no knowing that act was illegal and I was told to take care of it next time. I was also told by the officer that all the right that I was in need will be given by the Emirate Airlines only. I issued a new return ticket from airport and I have to book a room in a hotel named ‘Coral Daira’ for 1 night. Then I came back to Jeddah, Saudi Arabia.

Due to the Emirates Airlines Staff I have faced a number of problems. I didn’t get any proper response. My Airlines booking for Qatar was wasted [Dubai to Doha (Qatar) and Doha (Qatar) to Dubai]. My booking in Qatar hotel was wasted. I have to stay 1 night extra in Dubai. My whole Business Trip was ruined.

Now I need proper response.

I always recommend Emirates to all friends & relatives but this time I was let down. The flight from Perth to Dubai on 6th May was great but my connecting flight from Dubai to Birmingham was not a good experience.

EK037 was late leaving, then we were delayed as some passengers were unable to fly so further delays as their bags were offloaded. Then I found my seat was in front of a couple with 2 noisy children so I could not sleep at all. I asked for an extra pillow for my back & this was never brought to me. I fetched one myself an hour later. My seat did not recline at all & due to the larger woman in front moving, my screen kept going blank.

Then we waited & waited for coffee after our meal. Every attendant promised they would be back then after a long delay my fellow traveller asked yet again & coffee was supplied.

I requested a vegan meal which was fine but then the afternoon tea consisted of two minute sandwiches, one of which was chicken!! In all these small but significant events spoiled my journey & I am dreading the return journey now on 28th May from UK - Dubai, then Dubai - Perth.

I was flying from Johannesburg to Dubai; dated 11th Apr. 2015, (EK768) my seat no. : 27D. (Due to me as Vegetarian) I per-Booked my Vegetarian meal, as LADY STEWARD came serve my food(all passenger special meal request)before others(as norm.). I Notice that my meal is not veg.(i complaint to steward lady."she said okay" and left. In the mean time they were start serving meal to all the passenger, every one finish eat, my food tray still untouched in front of me, no one change. than they start collecting trays from all the passengers; I asked "i did not get my correct meal, its more than an hour,even everyone finish eat already. she replied to me "Oh, we are very busy serving the passengers". so i ask "I am not passenger? or did I made mistake to serve my food wrong.

She said unfortunately there is no Veg. Food left. if i like she can bring from First Class section but that will take some time(like doing me a very BIG FAVOR). I told the steward "I don't need your favor of any Food". i told her that your attitude and service is PATHETIC, don't even bother serve me anything the whole flight. Even than no one came to say APOLOGY or any kind of gratitude about mistake. That shows how PATHETIC service EMIRATE have and since than i have decided that i will never travel EMIRATE AIRLINE.

EK 641-Ref ticket no.1762108016476c1 09th April 2015 I was having flu when I asked and begging excuse ,one of the female serving staff -hostess to provide me some tissue but even after 10-15 minutes waiting she did not bother.even I pressed the bell button and it was on till landing but no one attend my request.Then,I requested Mr. muhammad, the staff host and requested for the provision of some tissues but he did not bring.After the flight landed I enquirer Muhammad why he did not bring tissues,he did not reply. Is this the level of passenger care? How far such an indifferent and apathatic attitude by your service staff? Ultimately we should abandon ultimately traveling with Emirates airline that as whole is intoxicated with greater market share or monopolized market business and thus ending up with business failure just because of poor customer care and indifferent staff attitude.

Such rude and attitude was again repeated when I was coming to Islamabad from Dubai on 13th April thru EK-612 at 3.20 a.m when after taking break fast I asked for water from the hostess who was having trolley and was busy busy gossiping with male host who was also standing with serving trolley but instead of providing me water asked me to wait and she kept me waiting.when I asked her again she was utterly rude and making faces and utmost discourtesy. All what I noticed instead of serving passengers,the staff prefer gossiping and socializing with each other and feel averse and indifferent to the passengers perhaps they feel Emirates will succeed for ever that in fact will not be the case.Every rise hath a fall n Emirates will definitely destined to face if staff mal attitude and indifferent behavior with the passenger continues unchecked.

I just returned from a trip to Hong Kong, and I was not informed that I would not be picked up at the Hong Kong end since you cut back on costs. This surprised me as I was traveling Business Class. Very upsetting! The plane you used to get us from Hong Kong to Dubai was so antiquated that it should go to a museum. It was a horrible experience! I took my daughter via Dubai for her to have the EK 380 experience and some of it was just dreadful. We had to hand carry our bags down in Dubai and be bussed into the terminal. Very uncomfortable and disappointing. You must let your passengers know you are cost cutting.

I missed my connecting flight due to a delay in my city by emirates which led to me missing vital family functions on my original due date of arrival and the following day. None of these missed functions can be replaced. Consequently I had health problems as I did not have my medication which were in my main luggage. Evidence for all the above dates and times and events can be proven.

We were due to fly home on 18.25 flight on Tuesday 31st March 2015 from Manila to LGW via Dubai . We taxied down to runway and then waited for an hour before told that the hydraulics were faulty. We then went back to airport and waited another three hours while plane was checked and found to be irreparable at the time. we were then disembarked and stayed another hour or so in airport until we were told we would be taken to hotel for the night. We were given our first proper meal since boarding the plane at 18.00 hours at about 1.00 in the morning. 7 hours later. Then we were informed later on in the morning of 1st that our flight would be 20.00 1st April 2015. A few hours later we were told that the flight would then be the following day at 07.30. Each time there were long delays before any info reached us. We did not have any luggage and were in the same clothes for two days!. We were then woken up at 02.00 on 2nd April 2015 and taken to the airport at 03.00. for the 07.30 flight.

At 07.30 nothing happened after several individual passengers had asked the ground staff we were eventually told that the crew had not turned up and were due to arrive at 08.30. The passengers were very agitated and when the crew turned up they were not received very well although we were later told taht they were on schedule but the plane was never going to leave at 07.30. We finally left over an hour late. As we approached Dubai there was a sandstorm and we were delayed landing by another hour. Needless to say we missed our connecting flight from Dubai to LGW.
we were then told at the transfer desk that the next flight would be almost 12 hours later at 02.50 the next morning!. We were then taken to yet another hotel which was poor quality and stayed there until 12 midnight when we were ferried back to airport. We finally arrived at Gatwick at 07.30 on the 3rd April . Two whole days late. My husband and I both lost two days paid leave and were due to complete on the 2nd April with the purchase of a property , which we failed to do and got charged another £260 pounds late fees.

We were upset that we were so late back and very upset with the non existent communication at times and lack of clean clothes and facilities we had while waiting for the plane to be put right. We were told that the flight from Manila was a new plane but we have our doubts about that as the tv monitors had all the same marks on them as the original plane did as we kept the same seats. We wish to make a serious compensation payment to us for the financial and emotional cost to us as a result of the long delay and bad handling by Emirates Management.

Flight EK424 11th April 2015. (flight duration 10 hours) The plane was a very old one and our seats which were replacements were VERY uncomfortable. We were served a meal a couple hours out of Dubai and received nothing further in the way of food until about 2 hours out of Perth. As we had traveled from Paris (6.5 hours and spent 4 hours walking around the airport ) we were hungry and in need of food. On asking how long until food would be served we were told 30 minutes and the stewardess brought us some nibbles (I was in dire need of food). When the meal eventually arrived IT WAS STONE COLD. However I ate it because I was so hungry and being seated at the front of the aircraft I was not able to ask for it to be reheated. On reporting this to the stewardess , her reply that she THOUGHT the musn't be working! I certainly hope it is now. Very disappointing Emirates, up til this point your airline has been of a good standard

We travelled on flight EK030 on the 9th of April2015. We have travelled with Emirates for 9 years Business Class and never had one complaint. However on this flight l needed to use the toilet and the Chief Stewardess was in the isle talking to a seated passenger so l said “excuse me please” to which she lifted her head and said “SIT DOWN THE SEAT BELT SIGN IS ON THE CAPTAIN PUTS IT ON FOR A REASON”. Her manner and attitude was rude abrupt and quit nasty. While l do understand they are only doing their job l certainly do not expect to be spoken to like that. l waited 47 mins for the sign to go off in that time passengers where still mobile in the isles and nothing was said to any of them. In that 47 mins the toilet light went on and off over 20 times. l personally don’t think this particular Chief Stewardess was professional and did not set the high standards which I’m sure Emirates Airline expects of their staff. However the rest of the staff while doing their job where polite and pleasant.

Booking Reference: E3UKKF - Flight EK637 - From Peshawar to Dubai and EK009 from Dubai to London. when Mrs. Ameena Zaidi checked in Dubai, the Dubai Emirate staff included the hand luggage plus two small pieces which together were approx. 39 KG.and charged her Rs. 19,000 for extra luggage. Her allowance was 30KG plus 7.5KG for hand luggage - by including them all together and limiting total allowance (luggage plus hand luggage) to 30KG was not the right way of doing it. it is clear that no allowance was given for the hand luggage resulting in additional charge; no receipt for the payment of Rs.19,000 was given either saying that it is all on the computer. there appears to be a serious administrative problem in Peshawar as they may be doing the same thing to other travelers as well, for this reason this needs to be investigated; also extra charge paid by her which was not due should be refunded to her I would appreciate an early reply.

Very bad customer service, my flight delayed for 2 days and no any compensate and the team have poor customer service to deal with the clients. My work affected and no one cars while complained to the crew. I need someone to call me and compensation is in order as well.

Upon checking in, I upgraded my flight using my miles to Business Class as I wished to be seated in a seat in which I would be able to sleep. After 2-3 hours of settling into my seat, post breakfast, I requested a mattress as I intended to sleep. My request was ignored by the steward. Only after a further request was the action fulfilled, where I had to put the mattress on my own seat. Previously this had been done for me. I was annoyed even more so when I saw that other passengers were having their mattresses laid down for them. When laying down my own mattress, I noticed that my seat was also dirty. Dry mucus was on the seat as well as the canopy enclosing my seat.

As we proceeded into the flight, I tried to get some sleep. Every attempt to sleep was jeopardised as the stewards would stand in the aisle next to my seat and engage in useless conversations about other passengers. After many failed attempts at sleeping, I asked the steward if he could please move as he was interrupting my sleep by holding the curtain open, flooding noise and light from the bar behind, directly into my seat. My request was ignored. I requested on numerous occasions for a bottle of water, these were continuously ignored, even though other passengers were being offered them. After much frustration, I specifically asked the steward for a bottle of Voss as I had seen the steward restocking other passengers personal minibars with a tray full of Voss bottles. My request was immediately and explicitly rejected by steward, who instead gave me a glass of water.

The general attitude of all the stewards towards me was rude, obnoxious and unhelpful. Not once was any proactive service given to me and every request was seen as a chore. I was made to feel guilty every time I made a request. Why was I treated so unfairly at all instances throughout the flight? Why did the staff single me out?After a disappointing and tiring 24 hour flight, I was further dissatisfied when my luggage arrived second to last, even though it was marked Business Priority. As you can see from the above, the Business Class flight was not worth the 45000 miles I paid. I wish for a full refund of the miles to my account, or for my future flight to Australia to be upgraded to Business or First Class.

I am sure you all are familiar with #Emirates Airline. you all must be familiar with their tall claims of being World class. they claim to be providing with best customer service in the industry. they claim to be providing best Flight experience of all time. they are all just claims and plain lies. I have been traveling with Emirates for more than 10 years. i have seen them perform to a good level . now I am seeing their decline. For starters they are Arrogant as hell. I will tell all of you about my recent Experience on an emirates Flight in detail below.

On 1st February 2015 i was traveling on EK 623 Lahore to Dubai and then from Dubai to Amsterdam on EK 147. My first Flight was supposed to Fly at 9.20 P.M but it was late for 45 minutes and it's not the first time. when ever I fly from Pakistan to Dubai or from Dubai to Pakistan Emirates is always late and almost never ever on time. so Flight took off late and then off course landed late. and then we didn't even get the terminal. we landed farrr from terminal and then took stairs down to bus. that bus took another 20 minutes to go to the terminal. this is absolute crap service from Emirates. I have never ever seen European or American flights getting the stairs. it happens on Pakistani Flights. SO Emirates Discriminates as well. after landing in Dubai we were suppose to get a hotel stay. we were entitled to it. but we were denied the hotel stay we were told that we were suppose to book it ... whattt? we were never told that we were responsible for booking for our hotel stay? i never get that in email. I get all other crap from Emirates about new offers, new destinations crap but not about my hotel stay which was going to be actually helpful to my Flight Experience? i was not traveling alone i was with 2 brothers. we were three. Emirates could have taken initiative and offer their returning and loyal customers some comfort. if not hotel at least they could have given us a lounge to spend 8 hours. but no because they are arrogant.

We had to pay 450 Dollars to stay in a lounge for 4 hours. Emirates was useless. i was very angry about it. but since i could not do any thing at that time i kept quiet and took my next flight. which was EK 147. which was supposed to fly at 8.20 A.M and look at that we were on time. this flight was all right. since it was going to Europe so obviously standards had to be good. The food was cold and dry. Again Pathetic Service By emirates. Upon Landing in Amsterdam i got hold of free wifi. and started tweeting about this Bad experience . Emirates got in touch and told me to lodge an official complaint. which i did. what happened to that complain i will tell at the end.

On 10th Feb i took EK 52 From Munich to Dubai. which was fine no problems as i said European and other countries' flights get better treatment. i had a stay of about 20 hours. i got the hotel from Emirates. which was as bad as their service. but not that bad. sinks and showers were blocked. but any way. my flight to Lahore was on 4.10 A.M on 11th Feb. we went to air port on time. looked at the gate and went for shopping. Luckily before going to the gate we were suppose to go to we checked screen and the gate was changed. we went to the new gate. but there were furious customers arguing with Emirates staff about changing the gate at last-minute. there were old men and women who had difficulty to walk . Emirates did no announcement and people had to run to the new gate. this is the level of Service Emirates has fallen to. I bet They would never change the gate of Any other Countries Flight. this honor only goes to Pakistanis. they think we are beneath them. Emirates is arrogant and Racist.

Now about The Complaint i lodged. i was told I will get a response in 30 days but their rep got in touch sooner. I explained every thing. but that Representative said this was fault of my Agent. i mean look at the common sense of the man who is From Customer Affairs. He simply said we can't do any thing and its your Agent's fault. how could that be my agent's Fault? my Agent works on a commission . Emirates is the one who takes all the money to their bank Accounts. Doesn't Common sense dictates to Facilitate Your 3 customers who are stranded on an airport. Some how Comfort them rather than pointing fingers. Should they have given us a lounge? . I mean come on we paid 3500 Dollars for three tickets. don't we deserve good quality service? if we didn't book hotel whose fault is that? I say Emirates. if they can email me about Crap Promotions they certainly can email us about booking your hotel stay. I had traveled to USA from Lahore before. Emirates offered me Lounge when my Lay over was less than 3 hours. was not it common sense to give us at least a lounge ? And I am their Sky Ward Member. if they can do this to me, their regular Customer. what will they do to New Customers?

Does Emirates Facilitate us when we are late? When our luggage is over weight? why should i let it go? I decided to write this blog. because of their Arrogance and Racism. i want them to provide high Quality Service to Pakistani Flights . i want them to take their Customers Seriously. i will not keep quiet. i will keep writing about it. i will write to Mohammed bin Rashid Al Maktoum of Dubai if i have to. they can't take us for granted. i mean how could they blame it on my agent or me? you can send me Crap about New routes but you can't inform me the booking hotel for your transit is my responsibility? how hard it that? one email could have saved them this trouble. i will never ever travel with those arrogant, racist idiots. I am never ever giving them business. this Blog is for Public Awareness. stand up for your rights. these Corporate Companies don't Own us. They run on Our Money. If they can't respect us they can go to hell.

We fly for dhaka from jfk and we brake at dubai, more then 15 hours we stayed on floor of dubai airport after that we fly again dubai to dhaka With flydubai, no body healp us nobody offers Volantryaward anything. So I have a question you. Emirates and flydubi both of them same? is it your emirate service? can you tell me why the people's take emirates service. I HAVE ALL DOCUMENTS.